74 Princess Ruby Princess Cruise Reviews for Romantic Cruises to Mexican Riviera

It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of ... Read More
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of activities CONS: Wrong demographics for us. Passengers were older (senior citizens). Activities and entertainment geared towards this crowd. If you like to "party", this is not the cruise for you. Food was mediocre and bland - very similar to Hometown Buffet. Horizon Buffet, room service and dining selections not as good as Carnival, Royal Caribbean or Norwegian. Also, some items are not free so be careful. For example, gelato was $1.50 and select entrees at free dining cost between $19-$30. Can only get free glass of water and coffee in select areas. Otherwise, regular coffee was $1.25 and bottled water was $2. Only food available 24 hours on the ship outside of room service was International Café and it's menu is overrated. Not much selection. Room service takes between 45 minutes to one hour. 5-day cruise but only in Cabo Saturday 12 p.m. through Sunday 12 p.m. (24 hrs.). The remainder of the time is at sea. Our worst experience on this cruise was the Lotus Spa. My husband and I paid $159 for access to the retreat (steam rooms and sauna). 1. Front desk staff were curt and snobbish. They weren't welcoming and when I asked questions about particular services, I felt as if they were rushing to give me an answer and move on. They don't smile or welcome you as you come in. 2. Massage/therapy staff were loud. Called your names out loudly when it was your turn to receive service, making the "relaxation" room noisy. They also conversed with each other near clients which added to noise and distraction. If you weren't receiving a service but only there to relax, you were essentially ignored. They did not smile or acknowledge you. 3. Changing rooms were a mess. Bathrooms were dirty with toilet paper on the floor. Used robes and towels on seats and floor. Lockers did not work so we often had to have front desk staff take our valuables to watch. Since they were unwelcoming to begin with, they felt bothered by this request. 4. Clean glasses and tea/coffee cups were seldom replaced. At one point, I waited half an hour for a clean glass. I asked one staff member for a clean glass and she said "Just be patient." Wow! Meanwhile, dirty glasses and cups were piling up alongside banana and orange peels. 5. Robes were in bad shape - fraying and stained. Read Less
Sail Date February 2019
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) ... Read More
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) is. Specifically, when it comes to service level, it's surprising to see how much of a variation there is between ships, to the point where there appears to be no real visible standard across the fleet. Airport->Ship Transfer (via Princess) - HORRIBLE experience, the staff were disorganized, rude and obnoxious. A bunch of busy body clipboard handling, gossipping grannies that clearly have nothing better to do with their time, nor care about the customer experience. Check-In & Embarkation - relatively smooth process with a friendly check-in agent. On-Board Promotions - Princess knows they have you captive, the onslaught of their propaganda to get you to buy something, pay for extras, pay for events, pay for excursions is truly annoying. We were frequently approached/disturbed while we were enjoying a quiet meal either in the main dining room or buffet dining area. Although our cabin steward was very friendly and helpful, the overall "feel" of the crew seemed to be one of being overworked, as it clearly appeared that the ship was understaffed. Frequently many of the public areas around the ship seemed poorly serviced, and/or maintained. Princess appears to have definitely cut back on many of it's "normal" standards that kept us coming back, either in and around the ship or it's now "mediocre" dietary selections, opting to force passengers to "paid" dining options. The cabin we were offered as a paid "upgrade "option, from a Premium balcony to a Junior suite, was welcome, although having given up the extra large balcony for a sitting area. With the poor weather, it was nice to have a sitting area, the only issue was the couch was a hide a bed, and in poor condition, be very worn and lumpy. Quite uncomfortable actually. Read Less
Sail Date February 2019
We were looking for a honeymoon cruise that we could drive to and still have warm weather. Since we live in Southern California, the Mexican Riviera fit the bill. Boarding was a breeze. We parked across the street from the ship and were on ... Read More
We were looking for a honeymoon cruise that we could drive to and still have warm weather. Since we live in Southern California, the Mexican Riviera fit the bill. Boarding was a breeze. We parked across the street from the ship and were on board in no time. Check -in was efficient and stress-free. The Ruby was recently updated and it showed. The ship was immaculate and looked very modern despite her age. Kind of like me. The ship's layout was typical however we still found ourselves on the wrong end of the ship from where we wanted to be. No big deal. It made for more excercise. Our balcony cabin was spotless and functional. The only complaint was the unusually small shower with a curtain rather than a door. The bed was comfortable and the "congratulations " sign with balloons on our cabin door was a nice touch. Dining was a mixed bag. Being a "fishetarian" (no meat, fowl or shellfish) my needs are not typical. That aside, the food in the main dining room was overall excellent with several interesting vegetarian choices at every meal. The buffet was another story. The choices were very limited and the food not good at all. My wife who is not vegetarian agrees with that assessment. The entertainment was pretty good, especially the comedian who performed twice. The activities were mostly income producing I.e. Bingo , art auction etc. Not much of interest to either of us. Probably the weakest aspect of the cruise especially with 3 days at sea. There was a nice gym, The pool was freezing cold so it was usually empty of adults. The kids don't seem to mind cold water. Probably neurological system not yet fully developed. While the cabin staff were all very pleasant, the dining staff while polite, were not for the most part,friendly at all. Service was very slow causing us to miss several shows. We did anytime dining and most of the time had ti wait 30 minutes to be seated. We toured all ports on our own so no comments on the ship's tours. Tours are not our thing. All in all a good trip. With a few changes, it could be a great trip. Read Less
Sail Date January 2019
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident ... Read More
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”. The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer. The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well. The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements. The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience. Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”. SHAME ON YOU PRINCESS! Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed. The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not! So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!” As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS! Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for... Read Less
Sail Date January 2019
Very good food with an Italian chef. Usual inside cabin with window. Great short cruise to warm Mexican ports for reasonable price. Those booking at last minute got great fares with Drop & Go Promotion. Younger crowd than most ... Read More
Very good food with an Italian chef. Usual inside cabin with window. Great short cruise to warm Mexican ports for reasonable price. Those booking at last minute got great fares with Drop & Go Promotion. Younger crowd than most other of our cruises but not boisterous. Entertainment was good. Shows earlier at 6:30 p.m. and 8:30 p.m. Oceanview room had shorter desk, only 1 chair but an empty shelf and electrical outlet where the old TV used to be. Great staff. Fun art auctions and jewelry raffles. Great ports for a stroll downtown. Only in Puerto Vallarta did we require a group taxi to go to the Malecon. Cost = $4. Great silver jewelry at great prices if you liek to negotiate (stick to always less than half !). Cabo is ritzy, Mazatlan is more modest and Puerto vallarta is in between. Massages in Puerto Vallarta cost $30 against $150 on ship's spa ! Read Less
Sail Date January 2019
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. ... Read More
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. Absolutely no enforcement of the stated dress code...Captains party now "casual"...flip flips, shorts and baseball caps are the norm. The " nickel and diming" of guests is simply embarrassing. There is an obvious downward free fall spiral of most everything...food, entertainment, activities and most importantly...SERVICE! As a shareholder...I am appalled as well as embarrassed and need to rethink my loyalty. Definitely not feeling like a valued guest...at all! We cruise approximately 6 times per year, we are currently in the middle of 21 days. We will be home 6 weeks and gone again for 30 more. We will take a four month break and again be gone for 30 days, followed by a two month break and 25 more days at sea. Following the completion of these cruises, we will be resuming our travels with a cruise line that provides the highest level of service possible. If more folks expressed their dissatisfaction and disappointment by realigning their dollars, perhaps Princess would rethink some of their decisions. Specifically... The dining...although some different options in the menu selection were available, the usual repetitive items were available. RAW salmon was served not once, but twice. Other guests at neighboring tables were also given RAW salmon. In the dining room the dress code was not enforced, a staff member responded when questioned, “ it’s only a suggestion, we can’t turn anyone away, for fear of offending them. Also, I would be fired.” The activities...the same two music options were available. Nothing suitable for dancing. The bars did have some EXCELLENT listening music. The lineup of planned activities were the exact same as every other cruise. Nothing new or exciting. There were several “enrichment” seminars that as some guests reported were, “ worth going to, as there was nothing else to do”. As indicated, although there were definite POSITIVE aspects regarding the service, like our dining room wait staff and our room steward, other areas were extremely lacking the service model. We saw people busing their own tables and retrieving their own drinks, all while staff were busy trying to refill the utensil trays, provide salt and pepper, clear tables, etc. The room...the bed was FANTASTIC! Our room steward was TREMENDOUS! We were pleasantly surprised with the “invisibility “ of our room steward. We cannot say enough great things about him! The staff..it was very difficult, if not impossible to get a straight answer from staff. No one seemed to want to take responsibility for anything. It was always, “ that’s the policy...that’s how it is to be done...my supervisor indicated...that was corporate’s decision...etc.” shameful that folks are put in a supervory role, yet unable to make a decision or take responsibility or be accountable for those decisions. Please give serious thought before entrusting your vacation to a cruise line that apparently has forgotten how and why they were once successful and the benchmark of the cruise industry. Read Less
Sail Date January 2019
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first ... Read More
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first time attending this cruise back in 2017, I honestly couldn't find anything I liked in the main dining room ("MDR"). But I can confidently say, I loved every dish I ate this time around. Since I have a huge sweet tooth, my favorite thing to eat was creme bruele and their pistachio pudding (and I normally hate pistachio pudding). My favorite thing to eat in the MDR and the buffet was the fish cabob.  - The only time I was promised good service in regards to dining is at the buffet when I was asked if I wanted a drink. Cons: - My party (as well as other people on the cruise) had to ask for their complimentary Princess cup when they purchased the drink package  - Some of the menu options in the main dining area were misleading (saying something was buttered when it had a light sauce that wasn't butter, describing a menu as having fish but it was actually fish flavored) - In the main dining area, even when I tipped the server's assistant in cash before hand, trying to get refills was difficult with the exception of one section I sat in. - I had a server lift up my chair in the main dining room to get around me instead of asking me to scoot in a bit. (I didn't mention anything in the moment because I thought the person I was eating with did that or else I would have said something). - (SPOILER ALERT about the theft mystery) If you have ever seen the movie Pink Panther, there's your answer. Not intellectually stimulating so I am disappointed in the useless facts that was presented and how obvious the "mystery" was. - The public bathrooms were always out of order but I think that's a ship thing not a Ruby Princess thing. Overall, I would LOVE to do this cruise again and plan to. But the service in the main dining room continues to be a hit or miss. Read Less
Sail Date January 2019
Had a GREAT 7-day cruise to Mexico on the Ruby Princess. Met a nice couple from Canada. So here is a shout-out to LEO and Sandy if you read this "HEY"... We went with the Club Class upgrade this time and really enjoyed the perks ... Read More
Had a GREAT 7-day cruise to Mexico on the Ruby Princess. Met a nice couple from Canada. So here is a shout-out to LEO and Sandy if you read this "HEY"... We went with the Club Class upgrade this time and really enjoyed the perks that came with the upgrade. The dining and staff were outstanding. Our room steward was excellent and made the on-board experience a memorable one. He always would greet you with a warm and pleasant smile. Stayed on-board at Mazatlan and had a great spa day. They say there is a first time for most things and yes this was my first spa day. Let me just say it was worth every penny. I felt so good I even bought the wife some product for us. Movies under the stars was a nice evening out on deck watching a movie on the jumbo screen. All in All to sum it all up Great Food, Great Staff, and Great Time..... Read Less
Sail Date January 2019
My brother & his wife are avid cruisers & invited us along. I never thought I would enjoy a cruise so the first time he asked us to join them for a 2018 cruise I turned him down. My sister & Mom went on that cruise with them ... Read More
My brother & his wife are avid cruisers & invited us along. I never thought I would enjoy a cruise so the first time he asked us to join them for a 2018 cruise I turned him down. My sister & Mom went on that cruise with them & my sister came back with such great stories of her experiences I immediately signed hubby & I up for this cruise. Embarkation & disembarkation went smooth & fast. I had heard Princess has these down to a science & though I had no previous cruise experience to draw from I have to say it went very smoothly. There was plenty of activities to choose from onboard the Ruby Princess. I dare say if you can’t find something you’d like to do on a Princess Cruise you’re probably a grump who doesn’t like anything anyway. The dining was excellent we tried the Crown Grill & Curtis Stone for specialty dining, both were as described by Princess. All of our other dinners were in the Michelangelo dining room & were excellent as well. Our Head waiter was amazing, José Fernandez, my sister-n-law has a lot of food allergies & he made sure she got what she needed each & every night. José even worked with one of the chefs to create a bread for her that was palatable. No easy trick since she is allergic to yeast, dairy, eggs & sugar. They could only use the ingredients they had on hand after all, there was no running to the store. Our last morning on the ship before disembarking José met us in the buffet as we ate breakfast & brought her 2 slices of the bread they had created that she liked to go with her breakfast. All staff we encountered were great - it takes a special kind of person to do a job like that. You work very hard & have to be able to keep the smile on your face even when people are unreasonable. Most every passenger we interacted with was polite, decent & reasonable. I felt somewhat like I was living in a shopping mall with a bunch of other Canadians for a week : D We ate at the buffet for every breakfast & most lunches & enjoyed the selection it offered. The cruise director, (Natalie from Australia) & her assistant cruise director Yessy from Peru were stand outs for me also. I bumped into Yessy a lot doing trivia, karaoke & then working with her in the Princess Pop Choir & I absolutely loved her. If she’s not a Cruise director soon instead of an assistant I’d be surprised. She has unparalleled energy & just the right amount of excess personality required for the job. All three of my favorites were in higher profile positions but I would like to say that ALL OF THE STAFF on the Ruby Princess were exceptional. We’re already booked in on another Princess cruise to the Caribbean next year, hoping to take our kids & grandkids with us on that one. I came back new! Between the two of us we did 4 different excursions booked through Princess, all were excellent & as described. Read Less
Sail Date January 2019
Outstanding Cruise on the Ruby Princess. Great service from the cabin steward to the head waiter, all outstanding. We had a great room location - L309 - this was an ideal location for accessing the Lotus Spa, the Sanctuary and adults only ... Read More
Outstanding Cruise on the Ruby Princess. Great service from the cabin steward to the head waiter, all outstanding. We had a great room location - L309 - this was an ideal location for accessing the Lotus Spa, the Sanctuary and adults only pool, and the stairs to access the piazza and dining. We loved the enrichment programs such as the cooking demonstration and galley tour. The banter between the Head Chef and Maitre De was hysterical. We really enjoyed the shore excursions - we took in Whale watching in which we got a lot of great photos of humpback whales, seals, and dolphins and an old town city tour of Puerta Viarta. It included Tequila tasting at an organic farm and distillery, a lunch at El Set that had great food and spectacular views. The weather was perfect and the ship was beautifully decorated for Christmas. The food was fantastic and the staff was extremely accommodating to Julia's dietary restrictions. We highly recommend Princess Cruises and the Ruby Princess! Read Less
Sail Date December 2018
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was ... Read More
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was excellent and service as well but it cost an additional $80.00 . They charge for self serve laundry machines, air conditioning didn’t work in our cabin. They charge for water bottles in your room and for cokes to be delivered to your state room as well. The portions in the dining room for the “included”meals we so ridiculously small, your truly needed to order 5 dinners to equal one regular dinner. The staff is clearly overworked and under paid. If you want to tip a staff member (that they don’t have to pool ) tip them with casino chips. Over all, I couldn’t wait to get off that boat Read Less
Sail Date December 2018
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The ... Read More
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The cigar room had not music and neither did the Casino. I like to sit at the while husband gambles but it was so dull I hated sitting there. The bar staff are great but the drink ticket does not offer much. At least on Carnival the dollar limit for drinks is much higher than $12. The quick food was awful as well as the room service. It took 20 minutes for them to answer the phone and the food was cold and terrible. The dinning room was decent but they push the pay food so much, I think that is why the dinning is so tasteless. Thankfully there was the best food at the international cafe. The staff and food there was terrific. A life savor. Sadly will not be back. Read Less
Sail Date December 2018
We usually sail on Carnival, however, I'm glad we booked the Ruby Princess for our 7-day Mexico cruise. We were platinum and were upgraded to a junior suite. Our room steward was excellent, he parked his cart across from our stateroom ... Read More
We usually sail on Carnival, however, I'm glad we booked the Ruby Princess for our 7-day Mexico cruise. We were platinum and were upgraded to a junior suite. Our room steward was excellent, he parked his cart across from our stateroom so we received excellent service. Carnival could get a lesson in ship design, Ruby does not put a band next to guest services. The horizon buffet food was excellent, very diversified. The main dining room food was very good with spacious tables. The pools were heated, unlike Carnival's cold water. The music was top notch, the mariachi band was good, and the best piano player I ever heard and I was in the business for 18 years. Anyone who complains about this ship should stay home. It is a ship and not a boat. Calling this ship a boat is like calling Mount Everest a hill. Written by: Captian Glen Read Less
Sail Date December 2018
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but ... Read More
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but we were still pleased. We arrived on the ship in Los Angeles and proceeded to purchase the all inclusive beverage package. We then went to the buffet. We went back to our room to freshen up and enjoyed the evening in the casino. The following day we celebrated our anniversary and had purchased a dinner for 2 at the Crown Grill. We had also been notified that our travel agency purchased a meal for the 2 of us at the same location. We were thrilled, then our meal arrived. I ordered a filet, medium rare. The filet was dry and overcooked. I did not say anything because I did not want to spoil the evening. We decided to give the Crown Grill another try the next evening. I ordered the rib eye steak.....same condition as the night before. By that time we decided we would not dine in that location for the rest of our cruise. We met many people while celebrating and exchanged some very interesting stories. On the 3rd evening we dined at Di Vinces'. My meal was pleasant, but my husband ordered the surf and turf that was listed on the menu under the Crown Grill. His steak was prepared as ordered, but the lobster tails were burnt. When we retired for the evening, we had reported that the drain in our shower was clogged to our room steward. The next afternoon the room steward had inquired if our drain was clear and I informed him it was not. I reported it myself to guest services. The drain was cleared and the ship offered us a credit for our inconvenience which we accepted. We decided to try the buffet. It appeared that the selection of food was the same, but the chefs had just switched the kinds of pastas but not the sauces. We heard numerous people around us complaining of the selection as well. One evening I requested that my husband go to deck 5 to select a dessert for me. He came back to the room empty handed and said that there were 3 employees behind the counter chatting away while my husband and a few others were waiting to be served. My husband decided not to wait until the employees finished their personal conversations and came back up to our room. I spent a lot of time at the Roulette table and did quite well at the end of the cruise. There was an Asian female bartender working there on one of the nights and she was not very friendly or pleasant. I feel that when people book a cruise, they look forward to having a relaxing time and be treated with respect. Maybe she was having a bad day or perhaps, did not like her job, but whatever the reason, she had to be trained on basic customer service. I have cruised a total of 10 times, six with the Princess and my experience was not what I had expected. We ran into some bad weather going home and the ride was pretty bumpy. I realize that the cruise line does not have control of the weather, but they do have control over the other issues I have mentioned. In the past I have always raved to anyone who wanted to know what cruising was like, unfortunately my 40th wedding anniversary cruise will not be one that I intend to rave about. Read Less
Sail Date November 2018
We've been wanting to try Princess after having done three Celebrity and two RCI cruises. Pros: Fastest embarkation and debarkation we have ever experienced, and the stateroom was ready upon boarding at 12:30. Stateroom: We ... Read More
We've been wanting to try Princess after having done three Celebrity and two RCI cruises. Pros: Fastest embarkation and debarkation we have ever experienced, and the stateroom was ready upon boarding at 12:30. Stateroom: We had Mini-suite E721 which was very spacious with a very comfortable bed and covered balcony. Decor is somewhat dated, couch sat very low and not comfortable. Nice layout with tons of storage. Wonderful room steward although, initially, there was a lot of dusty/dirty surfaces but our room steward apologized and cleaned it up. Dining: We had the early traditional dining at 5:00. Yes, it's early, but then you have the whole evening to make the first or second show of the various productions. We loved the food and service in the dining room. Well paced too, dinner didn't take forever, we had a table for 2 and enjoyed conversation with our table neighbors. Breakfast in the dining room was also excellent. As for casual dining, we loved their pizza - new york style - the best. The hotdogs were also delicious. Bar service was very good too. Entertainment and Activities: We enjoyed most everything, we did trivia, dance lessons, watched events in the Piazza. Lots of fun and varied things. I especially liked the Explorer's lounge, great intimate venue for music or comedy. Some performances were great - some not so much. Wonderful cruise director - Natalie Costa. I like the $6 min. for blackjack . We spent some time in the Sanctuary which is a great space with comfy lounges, but it can be windy. Service: Excellent service except that our tub was clogged, and was not fixed although we asked three times so we showered in ankle deep water. Used the ship's acupuncture doctor, he really helped my back. However, I didn't appreciate his tough sales pitch for more sessions. Ports: Cabo was a tender port so don't plan an excursion too early. Great beaches on PV and at Mazatlan - Stone Island on own Cons: Internet - worst at sea - until they implement their upcoming improvements it is so slow and you need to work in a public area to help with that, and you still get disconnected frequently. Stateroom Location: Under out stateroom was a small smoking area placed randomly on deck 7 so smoke wafted to our balcony at times. Stateroom - needs updating, bathroom really feels old The rough seas caused me to be seasick on the last day, others were affected too, not fun. The Ruby Princess is a very pleasant ship and never felt crowded. All in all, a great cruise, thanks Princess! Read Less
Sail Date November 2018
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and ... Read More
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and then only gave a few. More than a few times someone at our table did not get their dinner and had to remind the waiter what they had ordered. We are really upset that our unused coffee cards paid for on other cruises will not be usable after next summer so we stand to loose hundreds if we don't travel before then. They should honor them because they promissed and we have already paid over $30 for each of them.Entertainment was so bad we didn't go to the theater after the second night. Cabin steward was excellent and getting on and off was seamless as usual. We'll still cruise Princess because of the perks we get but they need to listen to the complaints and fix some things. Read Less
Sail Date November 2018
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a ... Read More
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a balcony cabin on Caribe deck 10, had very large balconies compared to higher decks. Steward Ryan was very nice and helpful, he obtained synthetic pillows for me since I had a feather allergy. Rooms were spacious with plenty of storage and a refrigerator. Ice bucket in the fridge was refilled daily. I found the shampoo/conditioner combo in the shower was better than what's supplied in many hotels. Shower gel is also supplied and a tube of lotion. Beds were very comfortable. TV's were very large with lots of programs and movies on demand. Hubbie brought his own water kettle with auto-shutoff feature to make his coffee, and it was not confiscated, but we always unplugged it and put it away after use. Ships other areas were very clean. Service was generally very friendly all around the ship, perhaps a few that were too busy to take note of needs without being flagged down, but no apathy or rudeness was experienced. Heard complaints of excessive sales, but was never directly approached by anyone other than the photographer and my massage therapist, who were not overly pushy, just offering opportunities. There is a also free 30 minute stretch class also on the first and last sea day and the instructor took the first 15 minutes as an opportunity to try and sell Good Feet insoles. I was curious and so this didn't bother me too much either. However the princess patter seemed to have a huge number of items listed that I suspect were "sales oriented", and we just avoided attending those events. Food on board was very good. While I didn't have any particular food or meal that was mind blowing (we've been around the block a bit in the food world), we enjoyed all that we ate. The duck was delicious, I was even pleased by the turkey served on Thanksgiving which I assumed would be dry and tasteless. I think they brined it. In general the food is underseasoned, but with good reason as to not harm anyone's health, there are always saltshakers on the tables. We ate at the Salty dog the first night and the dishes were creative and tasty. Some descriptions were unclear though, so make sure to talk them over with the server to avoid disappointment. Pub lunch on the first sea day offered many British dishes were were not familiar with. I should have tried the steak and kidney pie, but was craving fish and chips. Share was good and creative, but not mind blowing for us. Liked that they had a vegetarian 6 course option and liked that their wine list was different than the main dining room, and the quieter atmosphere than the main dining room. Tea time at 3PM in the dining room had lots of tasty sandwiches, scones and deserts, a full meal actually. Wish there were more entre options at breakfast in the dining room, so we more often preferred the buffet for breakfast. We never ate in the buffet for lunch or dinner so can't comment on the quality of that. Don't love the hectic nature of the buffet much. Food at the international cafe in the piazza was really good, best salad dishes of the cruise and changed daily. My one and only pet peeve about the cruise was the super tiny wine glasses. Even in Share, they served the wine in a more delectable thinner rimmed glass, but it was still so small it didn't allow for aeration unless they only put 3 oz of wine in it (which is what they did when I ordered a glass of Chardonnay, and never got the other 2 oz of wine.). Vines has some proper bordeaux glasses (Reidel), and even let us use a couple for a special bottle we brought on board, but we had to leave the glasses with them and could not take them into the dining room. To compensate for this issue we started telling the wait staff we'd like to use the water glasses as our wine glasses ( as they had a little larger bowl), once our waiter disappeared and showed up with the glasses used in Share, and another time they showed up with the glasses from vines, though it was Thanksgiving that night and they may have been going out of their way to make the holiday special as we didn't get charged corkage that night either. Entertainment was generally very good. All the bands and singers were good to great in quality. Love Boat Disco deck party was fun. We only saw two of the production shows, but enjoyed them. Didn't love the guest comedian, but I may be more easily offended than some people. Gameshow type events were pretty fun to watch, including the Voice of the Ocean on the last night. I would like more musical acts during the day rather than just clustered in the evening. Ports- Puerto Vallarta was the most interesting and enjoyable for strolling around in our opinion. This was our first visit to any of these cities, so I'll leave advice on ports and excursions to those who are repeaters (and there were many repeaters on our cruise). If we ever do go again, we'd probably book excursions in all of them rather than city exploration now that we've seen them each. Read Less
Sail Date November 2018
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and ... Read More
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and nights of luxurious dinners and dancing the night away. Alas, it didn't live up to expectations. Embarkation took forever - just a ton of waiting and standing around in a too crowded space. Ship activities were a disappointment - most were based around selling us things; a raffle in a jewelry store is not exactly what I had in mind. There were very few exercise classes, and the ones they did have came with a hefty fee - TRX was $20 per session. It turned out, that while we had anticipated that most things on the cruise other than booze would be included, almost everything came at an extra charge. Even room service pizza came with a fee. Food was another area of disappointment. In the dining rooms, servers were not trained properly in how to serve, resulting in an awkward and clunky experience. Room service had tons of rules - you could only get iced tea in an 8 ounce glass, nothing larger or a pitcher (though you could get a carafe of coffee). The food itself was mediocre - the quality was not at all what I expected. Very little use of spices, and traditional ethic dishes such as lamb shawarma in the dining room were laughable parodies of the real thing. But specialty dining was even worse. Salty Dog featured a surly hostess and staff who didn't know the menu at all. The Ernesto burger, which supposedly came with kimchi and pork belly, was actually topped with sad wilted cabbage and undercooked bacon. But SHARE took the prize for a bad dining experience. Curtis Stone should be ashamed that this place is attached to his name. The space was really lovely, very modern and open. But the food was truly terrible. The burrata was inedible, and my salad course was literally grocery store bagged salad mix spilled sloppily into a bowl (greens were falling out one side of the bowl). While the scallops were nothing to write home about, they were the highlight of the meal, as they were followed by an unevenly cooked steak that was so lacking in flavor I did a double take when I bit into it. The dessert course featured ice cream so poorly prepared and stored that it was full of ice - vanilla ice cream shouldn't crunch. So that too was left uneaten. I'm still frustrated that we paid $58 to eat there. On the ship, everywhere we turned there was someone trying to sell us something. Most days, the Piazza looked like a swap meet with tables of knockoff jewelry and t-shirts in every hall. And that continued when we left the ship - in Cabo and Mazatlan you were stopped every few moments by someone wanting to sell you cigars or crafts. We didn't notice the same in Puerta Vallarta, as we did an all day excursion that left yards from where the ship was docked. We did really enjoy our excursions. In Cabo, we took a luxury sunset sail on a gorgeous 50 foot boat, complete with a light meal and drinks. And in PV, we did the Sea Safari, a 7 hour adventure with a speedboat, horseback riding, swimming in a waterfall, snorkeling, and a barbecue on a private beach. Those were the moments we wished comprised the whole trip. Disembarkation was a mess - too many people not knowing where to go, and the groups were too big to fit in the designated spaces. It really ended the cruise on a sour note, although customs and immigration once we left the ship was a smooth and easy process. We would definitely not go on this, or probably any Princess cruise ever again. Read Less
Sail Date October 2018
The Rudy was just revamped and there are many nice additions. The Salty Dog on 15 now offers many more items along with the regular hot dog & hamburger. The new coffee and cones was convenient & the coffee in the International ... Read More
The Rudy was just revamped and there are many nice additions. The Salty Dog on 15 now offers many more items along with the regular hot dog & hamburger. The new coffee and cones was convenient & the coffee in the International Cafe was excellent as usual. Embarkation was quick and efficient and the ship looks very nice and clean. There are many nice improvements to the interior of the cabins as well as new carpet and updated open areas. The dining room menus are new and there are lots more choices available. You can even order food from the Crown Grill at an extra price if desired. The theater is large with two levels and seemed to be a perfect size. The shows were well done with the dancers and singers and they had a comedian and magician. The music in the lounges was really good. Mariachi band, pianist, singer with a dance band, a duo and a DJ. The movies under the sky were good and recent ones like I Feel Pretty and Book Club An enjoyable Cruise for our family of 12. Read Less
Sail Date October 2018
The Ruby Princess Chose this cruise because we live in Southern California and a Long Beach Departure was convenient. I also wanted to sail on Princess to give them a try. I wasn’t disappointed. The Ship is well appointed and ... Read More
The Ruby Princess Chose this cruise because we live in Southern California and a Long Beach Departure was convenient. I also wanted to sail on Princess to give them a try. I wasn’t disappointed. The Ship is well appointed and extremely clean. The crew is constantly cleaning. If you see negative reviews from recent sailings, I can only believe that it was from Passengers with unreasonable expectations. There are always a few of those. Cabin: C321. This was a midships cabin on the Caribe deck. I was very pleased with this choice. The balconies on the Caribe deck are larger than other decks. This location is quiet since it is surrounded by other cabins on all sides. The Princess Sleep System beds and pillows are excellent. They were so comfortable. Dining: We had “Anytime Dining”. I would only choose this option in the future. I loved the flexibility. We ate in both the Michaelangelo and DaVinci dining rooms and only had a wait on one night because we went to the dining room right after a show. (Many others did the same.). All other nights we were seated immediately. The Main Dining room food is sufficient. The food is beautifully presented. More often than not we each chose a different entree and asked for a third entree to share mainly so that we could experience a variety. The staff was eager to accommodate. The quality of the food is not gourmet, but more like very good catered wedding food. We also dined at the Crown Grill Steak House. This is what you would expect from an upscale classic Steak House. The service here seemed a step above the Main Dining room. The Horizon Court Buffet is, well, a buffet. Enough said there. Entertainment: Comedian Carlos Oscar was worth seeing. The magician was just ok. The Voice of the Ocean competition was great, if you like karoke. We were lucky enough to have very talented passengers aboard who gave us a great show on the auditions and Finale. The Cruise Director, PJ is a class act and quite good. One of the Assistant Cruise Directors, Anna, really stole the show. She was everywhere with tons of energy hosting so many events. She was involved with the Spanish classes, line Dancing, the Disco Deck Party, Marriage Match Game, Gala and Balloon Drop and so much more. If you get bored on this ship there is something wrong with you. (Or you’re a teenager). Service: For the most part the service was excellent. Our Cabin Steward seemed to always be there when we stepped out of the cabin. We often joked that he just popped out of an air vent or something. The Photography Department had some stand outs too. Ruslana and Andrea went out of there way to ensure we were pleased and had all of our photos. I found myself just wanting to hang out there and chat with them a bit. I really enjoyed chatting with them about there home towns and there travels. They were really awesome. The only negative on service was the International Cafe “Baristas”. They were very unorganized and slow. We couldn’t even use all of the coffee card that we purchased because we didn’t want to keep standing in line for so long. Ports: Went ashore in Puerto Vallarta, Mazatlan, and Cabo San Lucas. In Puerto Vallarta, we Got a couples massage at Metamorfosis Day Spa in Playa de Los Muertos. This was awesome and a bargain. $90.00 USD for both of us. Mazatlán was our favorite port. Mainly because we hired a Pulmonia which is an open air taxi. $70.00 USD plus tip for six awesome hours of a private tour. We went everywhere. Our driver “Scooby-Doo” took is to all the tourist areas for photos and shopping but more importantly took us to places that he loved as a local. We found the best taco stands and sampled so much variety. Cabo San Lucas was like Vegas with Beaches. It was expensive and had the most pushy vendors throughout the Marina. The stop was so short. You pull in at 7am. Then tender to the port. It was too early to really go exploring. Then you have to be back on the last tender by 1pm. I’d rather spend more time in the other ports and skip Cabo. If the itinerary stays the same on my next cruise, I’m just staying onboard. Overall: Just loved this cruise. I’d do it again in a heartbeat. Great Crew, Great Ship! Read Less
Sail Date April 2018
My fiancée is a Platinum member of Princess and he booked the cruise from his past experience - this cruise was excellent and I am sold on Princess cruise lines - - very clean and safe. Their entertainment crew had great performers. The ... Read More
My fiancée is a Platinum member of Princess and he booked the cruise from his past experience - this cruise was excellent and I am sold on Princess cruise lines - - very clean and safe. Their entertainment crew had great performers. The music group was named The Drop and was impressive in their wide range of songs and arrangements thereof. Comedian Oscar Carlos had a packed audience at every performance - he is a clean intelligent comedian and very entertaining - I plan to look for him online and Comedy Central. Ana the Entertainment leader was excellent- she included all passengers and gave a very welcoming feeling. Our cabin steward John was wonderful - very efficient and always helpful- the ship is focused on cleanliness and they are vigilant with hand washing and gel at meals - this was very reassuring. We took a land excursion with guide Angel in Puerto Vallarta - very knowledgeable and informative as well as entertaining. this cruise was an excellent experience and FUN filled time. Read Less
Sail Date April 2018
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming ... Read More
We chose this ship and itinerary based on the scheduling needs of our college age kids, and because it was a shorter trip, the hope that more of our friends would be able to join us. The reason for the trip was to celebrate our upcoming 25th anniversary and vow renewal. We ended up with 14 family and friends joining us. In total, 9 cabins were booked. Two interiors, two balconies, a Club Class mini-suite, a vista suite, two PH suites and an owners suite. While I didn’t see all of the cabins, everyone was very happy with their accommodations. Embarkation was super smooth and fast. We arrived for boarding around 11am and were onboard within 20 mins. It was a sold out trip, over spring break, so I expected a longer process. Due to a recent accident, we had arranged a wheelchair assisted embarkation for my husband. That helped, but honestly, the rest of our group boarded in the same timely fashion. I’ve done a comprehensive review in the main Princess forum, which you can find via my user name, so will limit this review to general experiences. Unlike our first trip on the Ruby a year ago, the service was consistently excellent the whole trip. We had one majorly sub par situation in which 6 of us that had Club Class were told by the HW in CC, at 8:15 pm, that our party was too large to seat, they were closing in 20 minutes (a lie), we should have come at our assigned time (???? Didn’t know Anytime Dining meant I had to come at a set time) and that we had to go to the regular MDR to be seated. This is 1000% unacceptable. While I don’t expect any compensation for this, corporate will be hearing from me. I immediately went to the suite line at passenger services and complained. I was told someone would contact me. No one ever did. I chose not to waste valuable cruise time following up. The ship is in beautiful shape — I did not see anything of note in terms of unusual wear and tear. We spent a lovely morning in the Sanctuary (try it at least once!!) on this itinerary I suggest arrival morning in Cabo, port side window lounges. Less crowded and stunning views. We did have a lot of trouble, the entire cruise, getting anyone to answer the room service line. To the point of ridiculousness. Didn’t matter day or time, it just rang and rang. Disembarkation was a breeze — just insanely quick and easy. Only problem with it was it meant our cruise was over :-/ Read Less
Sail Date March 2018
We had fantastic weather and just enjoyed our get away. We didn't even get off the ship. With everyone having gone ashore, we had the pool almost to ourselves. We ate in the dining room for breakfast and dinner every night. (Any ... Read More
We had fantastic weather and just enjoyed our get away. We didn't even get off the ship. With everyone having gone ashore, we had the pool almost to ourselves. We ate in the dining room for breakfast and dinner every night. (Any time dining) and enjoyed the service and food. Although some times we asked for a table for 2, the tables were pushed so close together that you had no choice but to talk with your neighbours. This was not a problem for us as we usually like to share a table and meet new friends. We usually take a cabin mid ship because of motion, but we opted to try the top level towards the front this time. We lucked out with terrific weather and it was smooth sailing the entire trip. It was nice to be so close to the bar, food, Movies Under the Stars and not have to travel far to get there. This particular cruise was during Spring Break and yes, there were several children on board. Mostly they were enjoying the pools and we never encountered any issues with any of them. Read Less
Sail Date March 2018
3rd cruise on Princess and we took the Ruby to Alaska a year ago. Cabin steward Bren Del Prado was outstanding and dinner with our waiter Luis Loyola and Jay Lau was so entertaining. Luis should have his own comedy show on Princess ... Read More
3rd cruise on Princess and we took the Ruby to Alaska a year ago. Cabin steward Bren Del Prado was outstanding and dinner with our waiter Luis Loyola and Jay Lau was so entertaining. Luis should have his own comedy show on Princess cruises! We were on the R deck in a balcony cabin right by the bridge. Embarkation and debarking were much easier in LA than in Seattle. We love Princess cruises. I wish I could give a 5+ star rating for dining. Buffets were excellent, formal dining was super and on the last formal night you could have as many lobster tails as you wanted. Room Service was ok but they did have to redo one order (who in the world puts mayonnaise on a hot dog??) to get a plain hot dog. I didn't try the lasagna but I sure will next time. They did have a great cookie delivery with room service, though. Read Less
Sail Date March 2018
For the most part just what you would expect of a cruise. The things that most disappointed us were... 1. Conflicting information. From reading in the information book in the cabin that we could go to any MDR at any time for ... Read More
For the most part just what you would expect of a cruise. The things that most disappointed us were... 1. Conflicting information. From reading in the information book in the cabin that we could go to any MDR at any time for "Anytime Dining" then being told we could only go to Micheal Angelo. To being told so many different stories about the tendering procedures that we ended up canceling our shore excursion our of sheer frustration of not knowing what to believe. 2. Not having our pre-purchased wine in our cabin and literally waiting hours on hold to get through to Room Service to get them delivered. 3. Food in Horizon Court was usually closer to room temperature than hot soup or cold deserts one would expect. Snapper Ceviche in MDR was also room temperature and not chilled as it should be. One "so good it was bad" note is that the comedian, AJ Jamal was so popular his 3 extra shows were overflowing from the Explorers Club and should have been relocated to a larger venue. On the positive side, the coffee was smooth and excellent. Salty Dog's is definitely worth the up-charge. ( and a special shout out to Meena ) Movies Under the Stars, with pillows, blankets and popcorn, was a treat. The transfers to and from LAX were smoother than I expected Other than these things, I would say the good and bad were the usual for what you would experience on a cruise. Read Less
Sail Date February 2018
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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