235 Princess Ruby Princess Romantic Cruise Reviews

I will bullet point the important factors here, but first let me tell you who we are so you have a point of reference. Highly educated, upper middle class married couple in our late 30's. Well traveled but only our 4th cruise; high ... Read More
I will bullet point the important factors here, but first let me tell you who we are so you have a point of reference. Highly educated, upper middle class married couple in our late 30's. Well traveled but only our 4th cruise; high expectations but overall very easy going and not pretentious. In other words, we don't sweat the small stuff and we make the best of things that go wrong. We're pretty easy to please in general. We traveled with another couple who were cruising for the first time. *Embarkation: Crowded of course but well managed. The line moved steadily considering 3200 people were boarding. Our room was ready as soon as we got on which was nice. Having to lug your bags around for the first hour or 2 that you're on board is a real drag. *The ship: Stunning. I felt like I was in an elaborate Vegas hotel. The Piazza reminded me of the Venetian or Bellagio. Great layout. The ship was very clean and beautiful. We spent both sea days at The Sanctuary which was a lovely and worthwhile retreat from the crowds on sea days. Very seaworthy and pretty stable despite some rough waters. *Room: Interior state room smack dab in the center of ship. Great location for stability. I felt very little movement in our room even when the seas were angry and other parts of the ship had considerably more "motion." Our room steward James was outstanding. Unfortunately, whoever did our turn-down service at night (it wasn't James) was obviously a heavy smoker and our room would reek of cigarette smoke for at least 2 hours after it was turned down every night which was a real bummer. I suppose we could have requested someone else, but that seemed like a lot of trouble. Room was a decent size for a standard interior and the bed was initially very hard but extremely comfortable after the egg crate mattress we requested was put on. *Food: Outstanding. Everything, everywhere was delicious. The buffet, the dining room, the international cafe, the pizza, the waffle station, the Trident Grill...everything. We have only had better food on Celebrity, but Princess came VERY close. We had planned to eat at Sabatini's, but everything was so good, we decided there was no need. Plus we really enjoyed our waiter, Ariel in the Dining room. Our expectations were exceeded in this department. *Entertainment: Solid. The house band Volume was great. We sought them out multiple times and they played all over the place throughout the day and night. The singers and dancers in the theater were also very good. The first show was boring in my opinion; catered to a very old crowd. The other shows they did were great! Once Upon a Dream had an Alice in Wonderland feel to it and Broadway Ballroom had great music and fantastic dancing. The comedians were OK; they had a comedian/magician, Christopher James who was fantastic! Great pool side entertainment and fun variety acts in the piazza including a man who could balance just about anything on his head or nose. It was unbelievable! *Service: Absolutely wonderful. Smiles and helpfulness from everyone all the time. Anyone who walks away saying anything less is just grumpy and impossible to please. *Ports: Lovely. Even though the weather didn't cooperate completely, these are great ports for a relaxing, beautiful, beachy vacation. We have been on other vacations that were much busier and while we love sightseeing, learning about history, outdoor sports, and the like, we wanted nothing but relaxation on this trip and these ports delivered just that. *Debarkation: Quick and painless. We did express debarkation because we like to take our own bags and get off the ship first. CAVEAT: There is a SERIOUS lack of hand sanitizer on this ship. It is no wonder that the Ruby has been riddled with Norovirus so often in the past. Every other cruise we have ever taken (even cheapo Carnival) has hand sanitizer EVERYWHERE; the lounges, the theater, and of course everywhere you eat. The Ruby ONLY had hand sanitizer at the buffet, the pizza place, and the trident grill. NO sanitizer at other eateries like the International Cafe, Vines, or even the dining rooms. It truly blew my mind. After knowing the history of Norovirus on this ship I came to the conclusion that Princess knows it is a problem, but has decided it is cheaper to let the outbreaks continue than to cover the ship in hand sanitizer. Shame on you Princess. There was no outbreak on our voyage, but I felt extremely lucky that no one in our group of 4 got sick. I also carried hand sanitizer around with me and I felt it was really a burden I shouldn't have to bear on vacation. It was a big disappointment to see how irresponsible Princess was in this regard. *Summary: In general, I feel every other cruise line I have been on was "the best" at something, but seriously lacked in other areas. Princess, however, was strong all around, making it my new favorite (despite the serious hand sanitizer problem). I appreciated the mix of ages and felt the line did a good job catering to the needs and desires of adults ranging from late 20's to the elderly. Not very many children on this line and no crazy "young adults"(18-25 year olds getting drunk and being obnoxious). The clientele was perfect. Well behaved adults looking to have a lot of fun. You can be as active or as relaxed as you want on this ship. There is a perfect balance. I will be writing to Princess to share my displeasure about the lack of sanitizer and the need to catch up with the rest of the cruise industry in this regard. Hopefully they will remedy the problem before my next cruise; I will definitely be back. Read Less
Sail Date January 2013
We cruised on Feb 12-19th, taking along a couple that we were friends with, who had never travelled on Princess (they always travelled on Disney). They enjoyed the cruise as much as we did, and seem to concur on most of our opinions. ... Read More
We cruised on Feb 12-19th, taking along a couple that we were friends with, who had never travelled on Princess (they always travelled on Disney). They enjoyed the cruise as much as we did, and seem to concur on most of our opinions. The food was impeccable. I hate the term "foodie", but it best describes my wife and I, and we both find Princess food to be above other cruiselines. Almost ever dish (soup, appetizer, entree, dessert) was something that I would have ordered again. Even the buffet seemed much fresher and flavorful than other cruiselines, although the selection seemed sparser (I prefer good food, as opposed to a larger selection selection of bad food). The only disappointment was the cornflake-crusted french -toast at breakfast on the last day, as it was both soggy and tough. Princess is also following the other cruiselines in cutting back on the lobster-tail meal; instead of two tails, you know get one tail along with some shrimp. The fish-and-chips lunch (at the Wheelhouse?) was very, very good, and PACKED on the second day. We had anytime dining, and found the servers to be as friendly and attentive as they were for the traditional dining; no lapse in service. There were occasional waits for a table, but nothing extreme. The wine-tasting was average - you didn't really learn anything, but it was fun. The art auctions are a hoax, just as they are on Celebrity (and probably others). They auctioned off a Wyland glass sculpture, and declared its value at $3000, and started the bidding at about $1950, not including the auction fee of 15%. That made the total about $2250, and my wife and I had seen an identical piece at Key West for only $1800. I don't really mind the high price, but I do mind when they repeatedly say that you are getting the art at a steal. The entertainment was good, as always. The stage shows were good, except that the sound mix was muffled for the first two nights, and sounded terrible. The staging wsa impressive, and the themes were good. The featured magician was okay, but nothing special (during his sleight of hand, you could see the cards behind his open hands). The juggler was just okay, and a bit cheesy. For some reason, Bert-with-an-E was somewhat hokey when he played the intimate bars/lounges, but he came off much better when he played the Princess Theater. One comedian was very, very good (Phil Tag?), but the other (Eric Rivera?) was terrible. He simply wasn't funny, and managed only polite laughs. At one point, he called an audience member a "sweet OLD man", and the audience groaned and mumbled their disapproval at him. He grimaced when he walked off the stage at the end. Our cabin steward was good, but we hardly ever saw him (unlike previous cruises), I think this is another area where princess is cutting back, and employing fewer stewards. We had room service for breakfast, and it was always prompt and excellent. The egg/cheese/Canadian-bacon/English-muffin was surprisingly good. We did order a fruit basket every day, but it didn't arrive on two different days. Disembarking for ports was quick and easy. The food at Princess Cays is always tasteless; I don't know why. The hamburgers and brats literally have no taste. We were accidentally charged for an excursion that we were listed as "waitlist", and never got to. The problem was corrected, but ti took about 15 minutes of checking. I had teeth-whitening done ($150), and that went fairly well. The technican tried to sell me a "maintenance kit" for $250-$450 dollars, and also specifically mentioned that the tip was "NOT included" in the whitening charge. My wife had her haircut in the salon, and they did a very, very good job, for only about $60 or so. The photos on the ship weren't as good as Celebrity photos. The cruise director was enjoyable, but nothing remarkable. However, she and the assistant cruise director were always out talking to guests - it was a nice touch. Grand Turk is small, and nothing to write home about. Margaritaville seemed to be where the action was, and it appeared that they had a huge pool? We went on a Catamaran excursion, which is always fun. Read Less
Sail Date February 2012
We arrived in FLL airport on November 14th at 1130AM, and were at the port by 12PM. Easy and smooth embarkation. We were given orange "number 1" cards and grabbed a seat near the entryway to paradise (in reality, an oversized ... Read More
We arrived in FLL airport on November 14th at 1130AM, and were at the port by 12PM. Easy and smooth embarkation. We were given orange "number 1" cards and grabbed a seat near the entryway to paradise (in reality, an oversized cubicle wall that would give Dilbert heart failure, which separated us from the convention style desks marked with deck designations). After a 40 minute wait, our "number 1" cards were called and we cavorted through the cubicle. After a quick processing and interrogation by Helga the Terrible (check in)we were in our cabin by 1 PM. In all seriousness, the embarkation staff were wonderful. We called the dine line immediately at 1 PM to get a spot at the Holy Grail of all princess cruises, the Chef's Table. A nice fellow named Icky (yes, that was the name he gave me) took our information and lack of allergy needs, and told us we would hear from his office about whether we would be attending the event. I felt like we were aspiring Hollywood actors, and Icky the agent had just told us "Don't call us, we'll call you." Since I had called by 1 PM, I thought we had the part. That'll teach me to be so smug, but later on that one. Oh yes, I also had Icky book us at the Crown Grill and Sabatini's, per the advice of my well travelled CC peers. Apparently, those shows were hard up for even bad actors, as we got in at both without issue. Armed with special knowledge from the CC boards, my DW and I marched to the Pursurs desk to ask which dining room was open for lunch. We were told that they were all closed. Hand to the side of my face, I confided in the Princess Rep that we had special knowledge that one DR was indeed open, all she had to do was tell us which one, and we wouldn't let the secret out. She again said none were open. Fine then. I collected myself and decided to investigate this one on my own, DW shaking her head sadly behind me. The first DR we came upon was the DaVinci, and low and behold, staff was in there and pax were seated at tables! I marched in triumpant and asked to be seated. "Sorry sir, we are closed," was the reply. How could this be, my inside info was wrong! "Sir, we closed at 2:30, it is now 2:45." Yes, I was so secure in my knowledge that I forgot to think "lunch" had an expiration time. I guess that's when "dinner" starts. Oh well, off to the buffet and a shrimp fest that would make Red Lobster blush. The next heavy lifting activity was the Muster Drill. I was confident in the knowledge that I could handle a life jacket, and quite certain the proper direction to abandon ship was down, so I wanted to skip this one. I had read on CC that the crew hadn't gotten the card scanning thing down at the muster stations, so I could get away with it. My DW, however, pointed out that the Muster flyer said this was REQUIRED BY LAW, so my logic was a bit flawed. Of course, I took a stand on this one, as all husbands must......You know what, they DO scan cards now. I realized this as we entered our muster stations during the drill. Did you know that a human female can speak the words "I told you so" with just a glance? Sailaway was breathtaking. We found the CC secret spot above the bridge. Just as we arrived at the first door from the Lido deck to this spot, DW said "I don't think we are meant to go through here." I confidently opened it and looked down a short, dismal hallway to another nondescript door. She KNEW we shouldn't go through that one. I did anyway and we were there! Best view on all sides, high above the ship, spectacular. And for the first time on this cruise, I was actually right! I tried to bask even slightly in my glory, because it might be my only chance. We passed the Allure of the Seas on the way out, and that ship is huge. I managed to get some great camera shots of the Allure, setting sun, and planes taking off from FLL above. Ah, the sights and sounds of sailaway, and the anticipation of a great week at sea. I won't forget it, at least not until we take our next cruise. Dinner that evening was to be our first taste of specialty dining, the Crown Grill. We had reservations at 6 PM and arrived 10 minutes early, so we opened the front door and walked right in. Ooops. The place looked deserted, with maybe one chef in the back and no one at the podium up front. That prompted me to keep walking in further. I realized after a bit that I was now alone, as DW had stayed cautiously by the front door, perhaps sensing impending danger or outright doom. From out of the elegant, dimly lit atmosphere, or shadows, came a huge fellow with a Russian accent, who told me they were closed, sir. As a brave American who weathered the might of the cold war, I naturally retreated, gathered my DW, and waited outside. Fashionably early at the Crown Grill is not a good thing, tovarish. When we entered properly after 6, our maitre d', whose name escapes me but whose size never will, cheerfully showed us to our table. He didn't look as imposing when armed with a smile, better lighting and the fact that they were now actually open. Our server was a dynamo named Nestor. He exuded friendliness and let us know right away we could have whatever dining experience we wished, whether slow and savory or fast, like "Speedy Gonzalez". This caused me to picture Nestor as a rodent in white peasant garb and a big sombrero for the rest of the night. He probably still wonders why I had to suppress a giggle every time he walked by. Other than the long ears and whiskers, he was a truly fine server. We ordered cobinations of different appetizers and entres, and he never said no. We even ordered six extra lobster tails (which I guessed would get us a Speedy kick right out the door) and he said "right away." Nestor was top notch, as was the food at the Crown. I had the scallops and foe gras appetizer (that's leeeever, i theeenk), and loved it. DW had the filet, and it was cooked to perfection. The lobster tails were incredible...we cut them with a fork! Dessert had to be sent to the room for later. After dinner, we explored the ship a bit. I confirmed that the Ruby is exactly like the Crown (we sailed the Crown last November), with some minor exceptions, such as the location of the excursions desk. I then decided that it was my time to start divesting the Ruby of its money by way of the casino. Since I am an expert blackjack player, this was to be an easy process. Unfortunately, someone before me had taught the Ruby's dealers how to play, and play well. So well that I was not going to be anything but broke if I kept this up. Exit stage left. We played cards with my in-laws later that evening, and I watched the lights of passing ships out on the balcony. A very peaceful end to the first day onboard. Yes, I said peaceful and in-laws in the same paragraph, we actually do get along very well. Day two was a stop at Princess Cays. We planned to tender over later, let the crwods beat us, in effect. I ventured out at 8 AM for my daily walk. Since I had lost a bit of weight (truth be told, the Michelin Man had nothing on me until recently, when I could finally be considered in the "normal" body mass range), I was determined to complete my very own "cruise marathon", or 26.2 miles of walking during the cruise. I had heard on CC that the Promenade deck of the Ruby was a 1/3 mile walk on level ground, so three laps were a mile. This was almost true. I noticed that tape had been placed on the outer edge of the deck, marking every 10 meters. As I walked along, I looked down carefully at the markings to figure out the length of a lap. Suddenly, my foot, followed by my body, bumped into a set of steps which had no business being on a flat deck. Apparently, the forward section of the Promenade deck is actually the Emerald deck, separated by about 20 steps up, then down. My marathon would now be a mara and stair climber thon. The deck ended up being 610 meters, slightly more than 1/3 mile, for those of you who could use this info. I thought I might be the only person up this early. However, about a dozen people had joined me on my walk. It was interesting. I speed walked, which meant I passed other walkers. Some folks ran, which meant they passed me. Other runners and walkers were going the other way. Even worse, the deck became a one lane road at the stern. The whole scene resembled a demented Autobahn full of drunk or Sunday drivers in the wrong lanes. "Excuse me" turned to "on your right" and quickly became "ouch!" Note to self: get up earlier tomorrow. By the time I returned to the room, DW was ready to eat, and didn't even comment on the musty smell accompanying her to breakfast. We tried the Horizon Court buffet, and it was a winner. We ate breakfast there every day. An omelette station was hidden next to the scrambled eggs, and the sky was the limit. They even offered Egg Beaters. I'd like to think the veggie/egg beaters omelette balanced the bacon very well, but I could be kidding myself. The tender to Princess Cays was a breeze. We sat in the Michaelangelo dining room for about 5 minutes, then off we went. Princess Cays (PC, for short, although some of the bathing suits I saw were anything but PC) was fantastic. Nice sandy beaches, but the water was surprisingly cold for the tropics. The cookout was delicious. Plenty to choose from, even for dieters like me. I had a salad and grilled chicken, and it was delicious. Very fresh fruit was served near the picnic area. After a quick tender back to the Ruby, we ate dinner at the DaVinci DR. We had assigned dining at 5:30 PM, which was a newer concept. I had read complaints on CC about anytime diners being put out by this, since DaVinci was previously anytime only. I can understand this. When we walked in, we were asked if we had a table and were shown in right away. Others waited in line outside, as they had anytime dining. I can see why this would ruin the anytime experience, and I would not opt for anytime until they fix this. We met out servers, Lorentz and Suppon. Both were fabulous, and catered to anything we asked. Iceberg lettuce wedge as a salad? No problem. Balsamic dressing? Sure. More than one appetizer? Absolutely. Can you make my food spicy? Huh? What? But you are from the U.S.! We aren't used to that one. They passed the baton to Filipe, our head waiter. Within a few minutes, he had the chefs dice up some jalapeno peppers, which I sprinkled on my food. Tasty, but not hot enough. Felipe promised to call in the troops and be ready for me the next night with the big guns, the Indian and Thai chefs. I'm not so sure I like this. Day three began earlier, at 6:45 AM. As I tried to go out the doors to the Promenade, I noticed they were taped off. They apparently clean the decks until 7. Great. I could just see myself slipping on a wet deck and becoming either a railing ornament or a fishing lure. No need to worry though, they dry the decks too. The walk was easier today, since I had beaten the walker's rush hour. The winds at the bow were brutal. I felt like the guy sitting in an easy chair in front of the stereo in that older commercial, with everything blowing off of me as I walked forward. After I turned the corner at the bow, the tail wind doubled my speed and practically threw me down the steps. Exercise, meet the X games. Since today was a sea day, it would be total relaxation. DW spent a good portion of the day laying out at the pool, while I was layed out flat by the dealers in the casino. At 2 PM, we went up the Skywalkers for our CC role call "meet and greet" event. We were a bit nervous, since I had only "met" any of these people on the CC bulletin boards, and I really hadn't posted much to our role call. Everyone on there semmed to have cruised together before or been friends since birth, as inside jokes or perhaps cult codes were often passed back and forth on the roll call. Not to worry, they were just really nice people who had a lot more cruise experience than we did. Conversation flowed and I understood it all, including the jokes. Not one cup of kool aid was passed either. Just as the atmosphere started to get festive, the wedding party shows up. Ummmmm, we do intend to renew ours vows eventually, but no one told us to dress up and we just can't afford to rent these people! But they wouldn't leave. Apparently, Princess had double booked the room, and the wedding party had security with them, so they won. We were sent off before anyone could even schedule another room or suggest another day to meet. Great people on our roll call, luckily none of them named Jones. Just before dinner, we received notice that, to the great regret of Princess, the roles of leading man and lady would be given to ten other passengers. We missed the Chef's Table for tomorrow night. No white coats, free books, free flowing wine, stellar food, or behind the scenes looks at the kitchen. We tried to beg our way in with the maitre d', Generoso who despite his name, could not be generous. He did try, and even went to our table personally to apologize. Fine, I will exact payment in the form of spicy food. Formal night dinner started with a visit from our head waiter. Felipe was grinning ear to ear, mumbling something about Thai spice powder. I was presented with a shrimp dish in a tomato based sauce, with lots of suspicious looking little seeds. Felipe couldn't tell me what it was, just that it was HOT. It was indeed delicious, but still not spicy enough. Wednesday began bright and early, after the cleaning crews quit for the day. It was amazing to walk the decks and watch as we approached the island of St. Martin, entered the harbor and docked. Thw whole docking process on such a huge ship amazes me, as I grew up around smaller boats. Same concept, just on a massive scale. St. Martin is a split island. We had docked on the Dutch side. I understand the French side is rich in culture, french cooking and fine architecture. It was also a $38 cab ride, so we stuck with the Dutch side. Lots of nice shops, a McDonald's (so there is grest food on the Dutch side too!), and an adorable little town hall. We passed a bar called the "Blue B*tch" (add an "i" for the *). It made for a good picture, but I wasn't going in there. The casino on the island had relatives dealing on the Ruby, so they knew me. Bad idea there. Dinner that night was a shrimp and scallop concoction that was spicy, just not quite there yet. Felipe left unhappy, but determined. I mentioned habanero or ghost peppers, but they had none on board and had no pepper dealers in the islands. The fine cast of the Chef's Table walked right by us, white coats on display, on their way to the kitchen and culinary nirvanna. May your Dramamine patches fall off in rough seas, grrrrrrrr. Thursday was St. Thomas, where my in-law's family jeweler was to meet us at the dock and drive us to his shop and then to lunch. Now, if you are wondering why my in-laws have a jeweler, I'm right there with you. This did not bode well for me. The island is great for shopping, with two cruise docks about five miles apart, both full of every shop you can imagine. DW did well. The blackjack dealers on the ship were kinder to me than this island was. I did get some spicy Chinese food out of the deal, though. Friday brought a new island, Grand Turk. We debarked (pulled the skin off of a tree?) quickly, since we had a snorkelling excursion planned. Reef and Ray, oh my. It sounded fabulous. At the reef, I had to be the first off the boat. That was when I felt the current pulling at me. DW joined me and we both swam around, marvelling at the sea life on the reef. Then I met the reef up close and personal. I felt my flipper hit something, then turned around and was up to my neck in coral. My left forearm and right leg were on fire. I managed to warn DW in time and extricate myself, but the damage was done. My arm was red and swollen, with little bumps on it like I was in a cold climate. I thought, "this is pretty cool" and kept swimming around. Apparently, the strong current had tossed me into a higher reef that was just at the water's surface. When we were called back to the boat, the current slammed DW into the ladder as well. I was sitting on the boat bench a bit later, when another passenger said, "hey, your leg is bleeding!" I looked down and my leg was bloody from the calf down due to two cuts from the coral. Cool again. Good thing there weren't any sharks in the area. Well, the crew had me fill out a thorough incident report, and seemed really worried. I suppose other might try to take advantage of such a situation, but accidents happen. The "ray" stop consisted of one sting ray held by the crew and shown to passengers. I think they took it there by leash in its own tank. One of them slipped up and called it Fido. The trip could have been better without that nasty current, but c'est la vie. I wouldn't take this excursion again, but would instead follow the advice of other CC members and book ahead via the web. After the bloody snorkel and ray, Grand Turk got better. The dock there is obviously brand new, as are the shops. Ron Jons Surf Shop is there, so T shirts had to be purchased. I had to get a shirt from Margaritaville as well, since it was this very song that got me tossed out of the Princess Pop Stars competition. Yes, I found my lost shaker of salt. Since we had a reservation at the Crown tomorrow, tonight was Felipe's last shot at me. He did well, as his last dish had me sweating just enough to declare it spicy to my tastes. Not the hottest I've ever eaten, but don't tell him that! Felipe was by far the crew member who went out of his way for us (well, me) most. He took me on as a personal challenge, and succeeded in his mission with what he had on hand. Bravo Felipe! Saturday was a sea day, which gave me one final shot at redemption in the casino. While DW fried her body at the pool, this lilly white boy sat in the casino for a few hours, bound and determined to go broke or at least take back what I had given them for 6 days. After a hard (and fun) fight, I managed to end up slightly ahead for the cruise, which is a win for me. After a nice tip to the dealer, I walked out with a big smile, never to return (for this cruise). Dinner that night was at the Crown, where Speedy worked his magic yet again. Great food at the Crown. Service at the DR's is top notch, and they go the extra mile for you, but the best food and food quality is at the Crown, hands down. It helps to be served by a fast mouse, too. Sunday came too quickly. The first thing I noticed was an attitude change in the crew. These nice, wonderful friendly people were getting moody. It must have been that time of the....week? My guess is that turnaround day is so hectic that it brings out the worst in people, and they don't have to see me tomorrow, so why bother so much? Understandable, logical, but fun to observe. Debarkation was hectic for us, as the purser's desk made a bit of an error. This can easily happen, but it sure seemed like they wanted us to miss our flight and stay with them. I'd be fine with that, but my relatives only offered to babysit for ONE week. They sent us to the wrong room to debark, so we ended up leaving the ship an hour later. We did make our flight, so they failed in their attempt to keep us. However, it was frustrating. All in all, this was a dream vacation for us. Princess was the right choice and did a fine job, with just a few understandable exceptions. Did any of the issues really matter in the big picture? Not at all. Can Princess make up for it by sending a chef, some wine, a couple of white coats and a cookbook to our house right away? Yes. So, if Princess thinks I will ever cruise with them again, they would be correct. Read Less
Sail Date November 2010
Where do I begin, off the ship was awesome, but coming back on was a huge let down. Bars were way understaffed and I fell bad for those who paid for drink packages. I would have to wait about 20 mins just to get a coke. When you would sit ... Read More
Where do I begin, off the ship was awesome, but coming back on was a huge let down. Bars were way understaffed and I fell bad for those who paid for drink packages. I would have to wait about 20 mins just to get a coke. When you would sit down to dine the wait for a drink would be worse, almost finished when the drink would arrive. Cabin looked old and outdated. The view was great though. Dining- Be prepared to pay extra for dining if you want a good meal. The specialty restaurants were great. Regular dining had no flavor but service was good. Buffets were the same all the time, they just changed the sauce that it was prepared with (LOL0 Hope you like pork! Entertainment- Shows were ok, have seen better on other cruise lines. Magician was horrible my son could do better than him. Comedy was great first nite, his second was basically a repeat of his first (Which was made to sound like it was going to be a special treat). Trying to get a drink was a joke because not enough staff. Crew shows were ok, they did their best. It might sound like all I can do is complain but this cruise ship was such a let down, every-time you got around the other guest after 2 days all you would hear is complaining of how horrible the service was, I am sure I am not the only one giving this cruise a bad review. I work hard for my money and expect great service when we go on vacation. Chose another cruise line and have a great time. If you do chose this line be prepared to spend extra for great food and bring your own alcohol !!!!! Read Less
Sail Date June 2018
Fitted our timeline. This cruise line is so tight. The food is terrible. The ship needs to be scuttled. The entertainment was extremely amateurish. The cruise director is the worst try hard we have ever encountered he should be fired. But ... Read More
Fitted our timeline. This cruise line is so tight. The food is terrible. The ship needs to be scuttled. The entertainment was extremely amateurish. The cruise director is the worst try hard we have ever encountered he should be fired. But the worst thing about this cruise is the food, it is disgusting. The tequila hacienda, tiles shopping tour is a con, you are taken to 3 stores so the tour people can earn some extra funds,joyously waste 1.5 hours and then are rushed at the tequila tour. The tour group appear to own the tequila place as well. This whole tour is a waist of money, do something else. The wind up at the end was all angled for a big tip as they are so poor. DO NOT DO THIS TOUR. Overall this cruise is the worst we have done, poor timing for ports, Cabo should be the longest but it was the shortest. I read lots of reviews and no feel some people who write great reviews must have been on a different ship.Never choose princess they are the worst and tightest cruise line ever. Read Less
Sail Date February 2018
I recently booked a vacation on the Ruby Princess and used a travel agent for the booking, our travel agent assured/guaranteed Princess Cruises will do everything to accommodate special diets, this was not the case. Our Travel agent told ... Read More
I recently booked a vacation on the Ruby Princess and used a travel agent for the booking, our travel agent assured/guaranteed Princess Cruises will do everything to accommodate special diets, this was not the case. Our Travel agent told us that they sent Princess a list of our dietary requirements including the various foods items required. At our first dinner sitting there were no Vegan options on the menu and in speaking with the service staff we were informed that the only vegan protein they had available was Tofu. One of my biggest concerns in arranging the booking was that Vegan meals would be provided and there would be a variety of choice, I was extremely dismayed to find that there were no vegan options on any of the menus including the dining room. Further, the only protein source they had available on the ship was Tofu. It is my expectation that when I make a specific request for a Vegan Menu that this be provided. The Anytime Dining and the Buffet did not provide the ingredient list for their prepared items and there was no indication if the various dishes were Vegan or not. I would expect to have available meals that are prepared using organics, healthy oils, no refined sugars, etc. Vegan ingredients for the most part are easy to find and not expensive, alternative protein sources include Tofu, Beans, Lentils, Quinoa, Kale, Hemp Seed, and Chickpeas. As a result of the limited menu, I ended up with essentially the same meals each day, not what I was expecting. Why are there no Vegan dishes on the menu? Quinoa Salad, Chickpea salads, Kale Salads, Bean Salads, Lentil dishes, Chia Pudding, is often available in most restaurants as entrées, why would Princess not also have these available? Customer service by the staff on board the ship was exceptional, if Princess educated their chef and kitchen staff on how to prepare tofu entrées with flavor, quinoa salads, bean & lentil entrees they would open doors to customers that have special need diets as well as ones that choose to eat clean. Vegan entrees should be included on the menu. As well, this could enhance the wonderful vegetable & fruit salads in the buffet. I also would like to comment on the excessive number of sales pitches onboard the Princess, so many talks etc. were just there to sell a product and this was especially true of the fitness center. As an example one of the trainers presented on how to get flatter abs, with the comment that 50% is from Diet and Exercise and the other 50% from a detox product which they would be happy to have you purchase on a monthly subscription. They also stated that we all know about diet and exercise so he would not comment on this. I found this presentation particularly offensive as this information is just not true. There are absolutely no scientific studies that have shown a detox product to specifically result in a flatter abs. Flatter abs will come from diet and exercise alone and the assumption that everyone knows about diet and exercise is also wrong. I am very well educated in diet and fitness and yet know I still have much to learn and any information on this is always welcome. I also booked the Chileno Bay Sail and Snorkel in Cabo San Lucas and was under the impression that we would have 40 minutes of snorkeling time, at best only 15 minutes of snorkeling time was provided. The host were very good, but quite disappointing to have booked a snorkeling adventure and then only have such a limited time in the water. Much of the time was spent watching whales, which is fantastic, but this was a snorkeling excursion not a whale watching one. This was my first time on a cruise ship and I have to say I was quite disappointed with the level of food service provided. Read Less
Sail Date January 2018
Bathroom Shower did not drain Shower leaked – had to put towels on floor daily to catch water from running on floor Only one AC wall plus marked for “shaver only” Wall plug would not accept standard American plug of my water ... Read More
Bathroom Shower did not drain Shower leaked – had to put towels on floor daily to catch water from running on floor Only one AC wall plus marked for “shaver only” Wall plug would not accept standard American plug of my water pic. We requested extension cord and were told we had to “pre-order” one. We had to brush our teeth in the wet bar sink Dead flower for four days in bathroom Balcony If this ship was refurbished in 2015 why was there: Rust and paint peeling on balcony ceiling (see picture) Sea gull deposits on furniture (see picture) Asked cabin steward to notify cabin next door balcony light had been left on for five days – no action taken. Concerts On Movies Under The Stars – False Advertising “Located on the ship's top deck, Princess makes this experience even more special with personal touches including comfortable chaise lounges, complimentary popcorn, warm cookies & milk and cozy blankets in the evening.” Sam Smith Concert I was so looking forward to this concert as I am a big fan of Sam Smith. Arrived at 5:00pm – asked for a blanket. I was told they would be passed out at 5:30pm. No blankets passed out (had to use beach towels) - no popcorn, warm cookies & milk Sound was not turned on until 15 minutes after concert started. Distractions During Concert Three staff members behind us putting away dirty beach towels talking, singing and dancing during concert Staff pushing squeaky cart around pool area during concert Staff pushing squeaky cart setting up lounge cushions during concert Kids jumping on benches and screaming Piazza Once you have sandwich, salad, etc., in hand where do you sit? Tables were taken over by passengers who were playing card games, dominos, etc. Walking around trying to find a table was ridiculous. Passengers should not be allowed to sit for hours on end when tables are scarce especially during the lunch hour. Celebrations A disappointment finding our balloons on the floor of our cabin after one day. We were told they had to be removed for safety reasons. While travelling other cruise lines our balloons were left out the duration of the trip. Anniversary poster on our cabin door was generic. My husband added our names to it for a personal touch. A letter was written to their Post Cruise Customer Relations on November 20, 2017 outlining in detail our true disappontment. I have never had the courtesy of a reply to my letter. Never will I cruise on Princess. We are not new to cruising as having cruised on Carnival, Cunard and Holland America. It is heartbreaking to have spent over $5,000 for one of the worst cruises we have ever experienced. Read Less
Sail Date November 2017
Ruby Princess is essentially the same layout as Crown Princess, which my family has previously sailed upon, so we were quite familiar with the layout of the cabin and ship. Unlike the Crown Princess, the service on Ruby Princess is ... Read More
Ruby Princess is essentially the same layout as Crown Princess, which my family has previously sailed upon, so we were quite familiar with the layout of the cabin and ship. Unlike the Crown Princess, the service on Ruby Princess is extremely poor. 1. During the first shore excursion day, I got sick from the food onboard and had an acute stomach pain. Instead of acknowledging my condition to be caused by the food onboard, the ship medical officer simply shrugged it off to a bad case of indigestion. I've travelled widely to many countries in the past, including eating off the street in India and China with no ill effect. The ship medical officer can, at least, acknowledge that there might be food preparation challenges which resulted in my stomach trouble. Due to the acute pain, I lost half a day of shore excursion time. 2. On the disembarkation day, my wife discovered that she had lost her pair of glasses. We searched everywhere in the stateroom but couldn't find anything. When I sought the help of the stateroom attendant, the response was "we are very busy today. we can't help you find the missing glasses." This is very disappointing; the stateroom attendant can at least collect the description of the glasses and promise that if they are found, we would be contacted. Read Less
Sail Date March 2017
If you want to be treated as though you are an inconvenience to employees, do not want to have fun, and want to be yelled at scolded or told no on everything you want to do, you should definitely go on a Ruby Princess Cruise. Unlimited ... Read More
If you want to be treated as though you are an inconvenience to employees, do not want to have fun, and want to be yelled at scolded or told no on everything you want to do, you should definitely go on a Ruby Princess Cruise. Unlimited drink cards: A joke. Bartenders will threaten to take your card away if you look under 30 and order two drinks such as a shot and water, while other guests in their late 50's are allowed to order 3+drinks at one time. There were only three bartenders throughout the trip that did not look like they hated their life, that had any experience in bar tending, and that could make more than one drink at a time. Everyone behind the bar was extremely under-trained. I was carded when I ordered a coke. Go to Hitson or Robb, they will take care of you. They have constant smiles, good attitudes, and look like they genuinely enjoy life. Rooms: There was nothing special about them, but they were clean at all times which was appreciated. Dinner: If you have food allergies you are required to order your food at least one day in advance in anytime dining. If you do not, the head waiter will come over and sternly speak to you and treat you as a child that broke some rule. They are usually one step away from sending you to your room. There was only ONE head waiter that smiled and that treated me with any respect. The wait staff was just okay. No one had personality. It was almost as though the head waiters did not allow fun or enjoyment in the dining room and that made me feel sad for everyone that worked there. The dress code is a joke. They only enforce it if you look under 30 (again). My friend was asked to leave to change his tank top, but the 5 (yes, 5) tables completely surrounding us with people 60+ all had hats, tanks, and shorts on, all of which were against the dress code. Naturally, we pointed out if you are going to enforce a dress code, it needs to be throughout the dining room, not at one table. Restaurants: If something says “reservations recommended” ignore it. They do not mean that. They mean required. My husband and I were refused dinner until after 9:00 pm, in an empty restaurant. Bingo: order the tablet, not the paper cards. Only tablets win. Casino: Only place on the ship where you are treated with respect, but you are also spending hundreds of dollars. Karaoke: Again, a joke. You need to arrive 30 minutes prior to the scheduled time just to sign up to sing. If you request to sing, you are yelled at and told to bring it up to passenger services. Coffee Shop: The salted Caramel Strata is amazing, ask Ashley to make it. He is super sweet, fun, and will remember you. The shows: I went to two of the three shows. They have an amazing concept, great actors, singers, dancers, and the costumes are amazing, but the show is very slow. Get yourself a cold drink while you sit there because the ventilation is horrible in the theatre. I left dripping sweat with how hot it got in that room. Overall, I spent too much money on this cruise to be treated the way that my husband and I were. This was the opposite of how I thought our honeymoon would go. We had to fight just to get the credits we were suppose to have for referring 15 people to the ship. The ports were amazing and we had a great time on the excursions (Did not book through the cruise). The excursions gave us a break from the poor attitudes of the boat. For a while, I thought perhaps it is our group, but in speaking with other passengers, they agreed that this was the worst cruise that they had been on as well. I could have complained while on the cruise, but chose not to. The only thing they could have done was to give us a credit for another cruise, which will not be happening. We will not be booking another trip with Princess. We will be going with another line in hopes of a better experience. Read Less
Sail Date October 2016
We chose this cruise because I wanted to try princess cruise lines… I'll start with the pros and end with The not so kind cons ... The embarkation and debarkation we're very fast and simple… The crew was exceptional, And ... Read More
We chose this cruise because I wanted to try princess cruise lines… I'll start with the pros and end with The not so kind cons ... The embarkation and debarkation we're very fast and simple… The crew was exceptional, And the colors of the world show, and the magic musical we're good… and that's where the pros end... Cons… Yes this was a four night cruise I and many others felt penalized for being on a short cruise… Steve White the comedian was anything but funny… I am far from a racist but after the 15th time he felt he needed to explain to everyone that was not a black joke or as he put it you didn't expect to see a Negro with the name White, it got to the point where you felt he didn't want to be there… If that is his schtict he needs to find another way to try to make people laugh, because he certainly didn't make anybody laugh that Night ...He did tell one joke but actually screamed at the audience for most of the show… It was a terrible way as a first impression for princess ...The food was almost inedible... we started with a buffet when we came on ship and couldn't find anywhere to sit, no big problem… When dinner rolls around 1 course was as bad as the next… On the very last night you would think they would go out of the way to make an impression, wrong! I had the surf and turf and the New York strip which was ordered medium rare . I could not even cut it and had to send it back and got something else… this was basically every meal and extremely disappointing… The pizza by the pool was the best thing on the ship and I'm from Chicago and like my thick pizza ... this was a good thin pizza… My wife and I could not wait for this trip to end… At LAX others were talking about how bad the food was so I know I was not in the minority… One gentleman even spoke to the food and beverage manager and he said That this cruise's food was not up to par… I am really disappointed to the point where even if princess offered credit for another cruise I would be tempted to decline their offer ... I still love Royal Carribean Read Less
Sail Date October 2016
We were celebrating our 50th wedding anniversary on July 15th so wanted to be on a ship for this day. We had done the same cruise on our 40th anniversary. We knew it was a good time to go to Alaska as the weather is good in July and ... Read More
We were celebrating our 50th wedding anniversary on July 15th so wanted to be on a ship for this day. We had done the same cruise on our 40th anniversary. We knew it was a good time to go to Alaska as the weather is good in July and August. Also we renewed our Wedding Vows in the chapel onboard the ship with the captain officiating the service for us. We had the photography department video the service for us for a fee and were really pleased with the video that they made for us and all the pictures they did of the service. The food and service in the dining rooms was excellent. The cabin steward kept our cabin spotless and took extra care decorating our room with balloons and congratulatory messages written on the mirror. We enjoyed Daniel at the piano bar. Loved the cappuccino coffee we could get in the morning to bring back to the room and enjoy on our balcony before going for breakfast in the Dining Room. It was an excellent cruise and we have another cruise on Princess planned for April in the Caribbean. We did four excursions, one at each port and we enjoyed all of them. Read Less
Sail Date July 2016
My aunt told me about the cruise to Alaska. This was my 3rd cruise but my first on Princess cruises. I normal cruise on Carnival. I must say it was the worst experience I ever had on a cruise. The staff spoke very little English, they ... Read More
My aunt told me about the cruise to Alaska. This was my 3rd cruise but my first on Princess cruises. I normal cruise on Carnival. I must say it was the worst experience I ever had on a cruise. The staff spoke very little English, they didn't know the ship very well and when I asked for directions they sent me to the wrong place. The staff was rude, the food was awful, the customer service was terrible, they over charged you for everything, the entertainment was horrible and the ship was subpar. I wouldn't recommend this ship to anyone. They cheated me out of money in the casino, over charging my boyfriends credit card my aunts credit card and my credit card. I got sick on cruise because I was served an omelet with peppers in it and I'm allergic to peppers, they then tried to say I had a viruses and they harassed me for three day's. They didn't get me medial attention when I was about to faint. They sent me from the 15th floor to the 4th for medical facility and when I got there it was closed. I didn't hear from anyone in the medical department until later that evening and that's when they began to harass me and insult me. I was treated really bad and their was nothing I could do bout it. It was my boyfriends first cruise and he hated this ship. He almost got into a fight with one of the staff members because they tried to come into our room with out our permission. The whole experience was a nightmare. We plan on getting an attorney and requesting a refund because the ship and the staff failed us and didn't give us what we paid for. Read Less
Sail Date May 2016
We were in cabin D625. We have many problems that I need to share. First, upon arrival we discovered a used tooth brush on the shelf in the bathroom. Now in and of itself not a big deal. But let us look deeper. Because if someone cleaned ... Read More
We were in cabin D625. We have many problems that I need to share. First, upon arrival we discovered a used tooth brush on the shelf in the bathroom. Now in and of itself not a big deal. But let us look deeper. Because if someone cleaned the bathroom and wiped it down (disinfected it) the tooth brush (that was on a tissue) would have been found. With all the hand sanitizer around and previous bouts of disease one would think that is a situation. But again I report it and it goes nowhere. A clear health problem yet no one seems to care. Second, our toilet has not worked properly since boarding. We flush and the wait for up to 3 hours or more before the toilet actually flushes. And then not completely. Urine may be taken away but the paper stays. A second or third flush is needed. As for solid waste, well we have had to sail with that sloshing around in the bowl with urine for hours as well. We have reported each instance many times and have been apologized to often. Many times with a promise of a plumber being contacted personally by the front desk. Again sailing with excrement and urine is not my idea of a fun cruise. Sloshing and spilling on the floor as the bowl fills up. Again cannot be a healthy situation. I have video of the non flushing if you wish. Again I have asked to speak with ship management and we have been ignored or whatever, but nobody cares. If an outbreak occurred I know where to start looking. Third, the crew that is sent to investigate. Well mostly have been kind or trying to be (Ferdinand is nice) except for the front desk. I believe that is how you spell her name. She came to the cabin and stood at our door in the most condescending manner. Like I was annoying her in explaining that my toilet is not flushing for days and it is spilling onto the floor. When my wife said all we want is to be made a priority as the situation is a health issue that has been going on for days, she told us that we are not a priority. Nice customer service. I reiterated that I would like to speak to the hotel manager and she said she would bring it up at the morning meeting. I guess we are not a priority for we have yet to hear from anyone. We told her to leave before it got really heated. We discussed the situation in the hallway as other passengers passed by. The looks from them really told a story. Next, the next to last night we found blood on our comforter that was not there when we left for our dinner but was when we returned. Again I have pictures. It was gone when we returned from breakfast. Talk about health code violations. Again I would love to be able to speak with management onboard but alas we are not priority. Blood, urine, bowel movements sloshing around on the floor, not a priority. The plumbing was a constant problem throughout the cruise. One 1 occasion we actually saw a plumber outside our cabin working on the system. He showed us a large piece of equipment that he changed out. We asked if we could use the toilet, he said not yet. He saw us enter the cabin. We then entered the cabin. We went to the balcony for a few minutes. We then entered the cabin and began to get ready for dinner. Just as we started to get undressed, he walked out of the bathroom saying it was fixed. Now he saw us go into the cabin, so he entered the cabin without waiting for us to answer the door. It was a good thing we did not start to undress immediately, as who knows if he knocked. Next is the brown water in the bathroom. After the plumber was there and left, we then started to get ready for dinner. We turned on the water and brown water came out. I have video. It went on for 5 minutes. We called the front desk and told them. Ferdinand came to the cabin and we showed him the brown water in the sink, the tub, and the toilet. Now we were told that there was no problem with anyone else and brown water. So I do not know what to think. I also am concerned the same water that flowed into the toilet is also routed to the sink and bathtub. Even if it is water that goes into the toilet from the same source that the sink gets its water from, I think that is a problem. Systems back up, and if nobody else on the ship had the problem, then my cabin's water supply is connected somehow. We were given a $500 credit onboard to make up for the inconvenience of sailing with was basically a Chamber Pot for 7 days, the attitude of the staff towards our problem and their lack of urgency about our potential health issues. I did get a call form customer service a week and a half after the cruise. Again apologies and still I felt that even as I was being apologized to, that I was putting them out. Just a feeling. They offered a $500 credit on a future cruise as an additional apology. But cruising with Princess is not in my future. Read Less
Sail Date October 2015
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it ... Read More
I have never been on a cruise that I was counting down the days until it ENDED. This was the worst cruise my husband and I have ever been on. We typically go with RC or Carnival but had decided to book Princess for our honeymoon since it was supposed to be more upscale. Unfortunately, the only thing upscale about this cruise was the price... The service was horrible from the second we got to the port and got on the ship, the crew was poorly trained, rude, snotty, and aloof to the needs of their passengers. They acted more like minimum wage employees than professional men/women who provide services for gratuity. Our steward never kept water stocked in the room, despite numerous requests and we frequently saw trays of food piled in the hallways. When we asked for any kind of assistance or service, we pretty much got the standard "its not my job" response and got direction to call some obscure department. Also, typically on cruises they have very good communication about what is going on for the day and where to find things but this ship always left you not really knowing what was happening. The first couple days of the cruise we thought it was strange that they would not let you touch anything and kept all silverware/condiments off the dining room tables. We later found out that the sailing previous to ours had been quarantined because of a significant breakout. The quarantine continued through the first 2 days of our cruise, without us knowing... The second day of the cruise my husband started showing symptoms of the Norovirus and was forced to spend the entire cruise in our cabin...what a waste. It was clear that even though the ship had gone through the mandatory quarantine period they had not properly cleaned to ensure it did not continue to be an issue. By the time my husband was quarantined, we had also already purchased multiple spa services, many of which were couple oriented. The spa gave me a very hard time canceling the services and was quick to let me know that they are their own company. After multiple calls we were finally able to cancel his services but they would not allow me to cancel mine without paying the full price. Some of the services they made me pay for were ones that it would not make sense to do alone (like the couples thermal suite) so we ended up paying for services we did not receive. To make things worse, we never received any acknowledgement of it being a special occasion, despite other passengers receiving banners/balloons, etc. And at the end, we were slapped with a $100 medical bill from the SHIP to cover the paramedic visit and basic OTC drugs we were given. They did not offer any reimbursement or voucher for the sickness incurred from THEIR ship. On top of all this, at the end of the cruise, even with them knowing that my husband had been quarantined and was still contagious we were kicked out of our room for disembarkation and forced to wait in a busy lobby for 3 hours....Feel bad for anyone sitting near us or boarding the ship afterwards. We will continue to cruise but needless to say, we (or friends/family) will never go near this cruise line again, an outcome could have been very different if Princess had made a few small steps to rectify. It is disappointing to see a service driven company with ethics and customer service as poor as theirs. Read Less
Sail Date December 2012
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date August 2019
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. ... Read More
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. It was impossible to enjoy any of the outside decks, or even our private balcony, due to second-hand tobacco smoke. Even worse, apparently smoking is allowed within the event horizon of the fresh air intake manifold and our stateroom was intermittently inundated with the smell of smoke, making it untenable. Repeated requests to address the situation were fruitless. We were finally offered compensation but then were given a smaller amount than promised as a credit on our account. One does not expect great value from a cruise -- everything is overpriced -- but no amount of compensation will offset our ruined 20th-anniversary cruise experience. Another issue was with the online booking of spa services. The online description was quite a departure from the actual service we encountered. The staff at the spa acknowledged the difference, even saying that this had been the same for other guests who had reserved the same service. However, they were not authorized to refund the money, so we paid extra for an upgrade and, in the end, we received services that would have cost a quarter of the amount at home. This is our last cruise with Princess unless they have a non-smoking cruise option. PS: The scones at high tea used to be freshly made from scratch with NO RAISINS and were served with a selection of jams other than raspberry. What's the world coming to?! Read Less
Sail Date June 2019
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if ... Read More
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if that's your thing, good luck. Personally, it doesn't matter to me. I'm more concerned about having service, like ice in the cabin, without having to beg a few times. It took 3 days for pre-purchased alcohol to get delivered to our cabin. The flowers finally made it on day 4. Air conditioning seems pretty basic and certainly expected in a premium aft-facing balcony. No, it's wasn't. Four phones calls, three techs, and finally we were told that would just be the temperature of the room. Never thought we would literally sweat all night on an Alaskan cruise. So, if air conditioning is high on your list, look elsewhere because sleeping on the balcony for cold air is miserable. The food...well, it's there and usually lukewarm. You pay extra for the good food. We did have the $100.00 balcony dinner and that was awesome. I can't comment on the MDR because we never went. On all other cruises, the stewards are like ninjas. You walk out your cabin for an hour and POOF, your cabin is refreshed and the bed made. Our bed was made 5 times on a 12 day cruise. I told y'all the crew seemed tired. I can say that the big suite next to us seemed to always have their door open with the steward in there. Lucky dog. Anyway, I know that I forgot a lot because this looks much too pleasant. Oh, it's a 2ft square shower with a non adjustable shower head. Take a good bath before you leave and when you get home. Not sure how a large person fits in there. Definitely can't shave legs. No, I'm never going back on Princess. Never, ever. I've sailed Holland America, Norwegian, Carnival and Princess is absolutely last place. Read Less
Sail Date April 2019
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of ... Read More
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of activities CONS: Wrong demographics for us. Passengers were older (senior citizens). Activities and entertainment geared towards this crowd. If you like to "party", this is not the cruise for you. Food was mediocre and bland - very similar to Hometown Buffet. Horizon Buffet, room service and dining selections not as good as Carnival, Royal Caribbean or Norwegian. Also, some items are not free so be careful. For example, gelato was $1.50 and select entrees at free dining cost between $19-$30. Can only get free glass of water and coffee in select areas. Otherwise, regular coffee was $1.25 and bottled water was $2. Only food available 24 hours on the ship outside of room service was International Café and it's menu is overrated. Not much selection. Room service takes between 45 minutes to one hour. 5-day cruise but only in Cabo Saturday 12 p.m. through Sunday 12 p.m. (24 hrs.). The remainder of the time is at sea. Our worst experience on this cruise was the Lotus Spa. My husband and I paid $159 for access to the retreat (steam rooms and sauna). 1. Front desk staff were curt and snobbish. They weren't welcoming and when I asked questions about particular services, I felt as if they were rushing to give me an answer and move on. They don't smile or welcome you as you come in. 2. Massage/therapy staff were loud. Called your names out loudly when it was your turn to receive service, making the "relaxation" room noisy. They also conversed with each other near clients which added to noise and distraction. If you weren't receiving a service but only there to relax, you were essentially ignored. They did not smile or acknowledge you. 3. Changing rooms were a mess. Bathrooms were dirty with toilet paper on the floor. Used robes and towels on seats and floor. Lockers did not work so we often had to have front desk staff take our valuables to watch. Since they were unwelcoming to begin with, they felt bothered by this request. 4. Clean glasses and tea/coffee cups were seldom replaced. At one point, I waited half an hour for a clean glass. I asked one staff member for a clean glass and she said "Just be patient." Wow! Meanwhile, dirty glasses and cups were piling up alongside banana and orange peels. 5. Robes were in bad shape - fraying and stained. Read Less
Sail Date February 2019
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident ... Read More
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”. The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer. The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well. The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements. The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience. Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”. SHAME ON YOU PRINCESS! Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed. The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not! So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!” As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS! Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for... Read Less
Sail Date January 2019
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. ... Read More
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. Absolutely no enforcement of the stated dress code...Captains party now "casual"...flip flips, shorts and baseball caps are the norm. The " nickel and diming" of guests is simply embarrassing. There is an obvious downward free fall spiral of most everything...food, entertainment, activities and most importantly...SERVICE! As a shareholder...I am appalled as well as embarrassed and need to rethink my loyalty. Definitely not feeling like a valued guest...at all! We cruise approximately 6 times per year, we are currently in the middle of 21 days. We will be home 6 weeks and gone again for 30 more. We will take a four month break and again be gone for 30 days, followed by a two month break and 25 more days at sea. Following the completion of these cruises, we will be resuming our travels with a cruise line that provides the highest level of service possible. If more folks expressed their dissatisfaction and disappointment by realigning their dollars, perhaps Princess would rethink some of their decisions. Specifically... The dining...although some different options in the menu selection were available, the usual repetitive items were available. RAW salmon was served not once, but twice. Other guests at neighboring tables were also given RAW salmon. In the dining room the dress code was not enforced, a staff member responded when questioned, “ it’s only a suggestion, we can’t turn anyone away, for fear of offending them. Also, I would be fired.” The activities...the same two music options were available. Nothing suitable for dancing. The bars did have some EXCELLENT listening music. The lineup of planned activities were the exact same as every other cruise. Nothing new or exciting. There were several “enrichment” seminars that as some guests reported were, “ worth going to, as there was nothing else to do”. As indicated, although there were definite POSITIVE aspects regarding the service, like our dining room wait staff and our room steward, other areas were extremely lacking the service model. We saw people busing their own tables and retrieving their own drinks, all while staff were busy trying to refill the utensil trays, provide salt and pepper, clear tables, etc. The room...the bed was FANTASTIC! Our room steward was TREMENDOUS! We were pleasantly surprised with the “invisibility “ of our room steward. We cannot say enough great things about him! The staff..it was very difficult, if not impossible to get a straight answer from staff. No one seemed to want to take responsibility for anything. It was always, “ that’s the policy...that’s how it is to be done...my supervisor indicated...that was corporate’s decision...etc.” shameful that folks are put in a supervory role, yet unable to make a decision or take responsibility or be accountable for those decisions. Please give serious thought before entrusting your vacation to a cruise line that apparently has forgotten how and why they were once successful and the benchmark of the cruise industry. Read Less
Sail Date January 2019
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was ... Read More
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was excellent and service as well but it cost an additional $80.00 . They charge for self serve laundry machines, air conditioning didn’t work in our cabin. They charge for water bottles in your room and for cokes to be delivered to your state room as well. The portions in the dining room for the “included”meals we so ridiculously small, your truly needed to order 5 dinners to equal one regular dinner. The staff is clearly overworked and under paid. If you want to tip a staff member (that they don’t have to pool ) tip them with casino chips. Over all, I couldn’t wait to get off that boat Read Less
Sail Date December 2018
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The ... Read More
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The cigar room had not music and neither did the Casino. I like to sit at the while husband gambles but it was so dull I hated sitting there. The bar staff are great but the drink ticket does not offer much. At least on Carnival the dollar limit for drinks is much higher than $12. The quick food was awful as well as the room service. It took 20 minutes for them to answer the phone and the food was cold and terrible. The dinning room was decent but they push the pay food so much, I think that is why the dinning is so tasteless. Thankfully there was the best food at the international cafe. The staff and food there was terrific. A life savor. Sadly will not be back. Read Less
Sail Date December 2018
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but ... Read More
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but we were still pleased. We arrived on the ship in Los Angeles and proceeded to purchase the all inclusive beverage package. We then went to the buffet. We went back to our room to freshen up and enjoyed the evening in the casino. The following day we celebrated our anniversary and had purchased a dinner for 2 at the Crown Grill. We had also been notified that our travel agency purchased a meal for the 2 of us at the same location. We were thrilled, then our meal arrived. I ordered a filet, medium rare. The filet was dry and overcooked. I did not say anything because I did not want to spoil the evening. We decided to give the Crown Grill another try the next evening. I ordered the rib eye steak.....same condition as the night before. By that time we decided we would not dine in that location for the rest of our cruise. We met many people while celebrating and exchanged some very interesting stories. On the 3rd evening we dined at Di Vinces'. My meal was pleasant, but my husband ordered the surf and turf that was listed on the menu under the Crown Grill. His steak was prepared as ordered, but the lobster tails were burnt. When we retired for the evening, we had reported that the drain in our shower was clogged to our room steward. The next afternoon the room steward had inquired if our drain was clear and I informed him it was not. I reported it myself to guest services. The drain was cleared and the ship offered us a credit for our inconvenience which we accepted. We decided to try the buffet. It appeared that the selection of food was the same, but the chefs had just switched the kinds of pastas but not the sauces. We heard numerous people around us complaining of the selection as well. One evening I requested that my husband go to deck 5 to select a dessert for me. He came back to the room empty handed and said that there were 3 employees behind the counter chatting away while my husband and a few others were waiting to be served. My husband decided not to wait until the employees finished their personal conversations and came back up to our room. I spent a lot of time at the Roulette table and did quite well at the end of the cruise. There was an Asian female bartender working there on one of the nights and she was not very friendly or pleasant. I feel that when people book a cruise, they look forward to having a relaxing time and be treated with respect. Maybe she was having a bad day or perhaps, did not like her job, but whatever the reason, she had to be trained on basic customer service. I have cruised a total of 10 times, six with the Princess and my experience was not what I had expected. We ran into some bad weather going home and the ride was pretty bumpy. I realize that the cruise line does not have control of the weather, but they do have control over the other issues I have mentioned. In the past I have always raved to anyone who wanted to know what cruising was like, unfortunately my 40th wedding anniversary cruise will not be one that I intend to rave about. Read Less
Sail Date November 2018
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and ... Read More
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and nights of luxurious dinners and dancing the night away. Alas, it didn't live up to expectations. Embarkation took forever - just a ton of waiting and standing around in a too crowded space. Ship activities were a disappointment - most were based around selling us things; a raffle in a jewelry store is not exactly what I had in mind. There were very few exercise classes, and the ones they did have came with a hefty fee - TRX was $20 per session. It turned out, that while we had anticipated that most things on the cruise other than booze would be included, almost everything came at an extra charge. Even room service pizza came with a fee. Food was another area of disappointment. In the dining rooms, servers were not trained properly in how to serve, resulting in an awkward and clunky experience. Room service had tons of rules - you could only get iced tea in an 8 ounce glass, nothing larger or a pitcher (though you could get a carafe of coffee). The food itself was mediocre - the quality was not at all what I expected. Very little use of spices, and traditional ethic dishes such as lamb shawarma in the dining room were laughable parodies of the real thing. But specialty dining was even worse. Salty Dog featured a surly hostess and staff who didn't know the menu at all. The Ernesto burger, which supposedly came with kimchi and pork belly, was actually topped with sad wilted cabbage and undercooked bacon. But SHARE took the prize for a bad dining experience. Curtis Stone should be ashamed that this place is attached to his name. The space was really lovely, very modern and open. But the food was truly terrible. The burrata was inedible, and my salad course was literally grocery store bagged salad mix spilled sloppily into a bowl (greens were falling out one side of the bowl). While the scallops were nothing to write home about, they were the highlight of the meal, as they were followed by an unevenly cooked steak that was so lacking in flavor I did a double take when I bit into it. The dessert course featured ice cream so poorly prepared and stored that it was full of ice - vanilla ice cream shouldn't crunch. So that too was left uneaten. I'm still frustrated that we paid $58 to eat there. On the ship, everywhere we turned there was someone trying to sell us something. Most days, the Piazza looked like a swap meet with tables of knockoff jewelry and t-shirts in every hall. And that continued when we left the ship - in Cabo and Mazatlan you were stopped every few moments by someone wanting to sell you cigars or crafts. We didn't notice the same in Puerta Vallarta, as we did an all day excursion that left yards from where the ship was docked. We did really enjoy our excursions. In Cabo, we took a luxury sunset sail on a gorgeous 50 foot boat, complete with a light meal and drinks. And in PV, we did the Sea Safari, a 7 hour adventure with a speedboat, horseback riding, swimming in a waterfall, snorkeling, and a barbecue on a private beach. Those were the moments we wished comprised the whole trip. Disembarkation was a mess - too many people not knowing where to go, and the groups were too big to fit in the designated spaces. It really ended the cruise on a sour note, although customs and immigration once we left the ship was a smooth and easy process. We would definitely not go on this, or probably any Princess cruise ever again. Read Less
Sail Date October 2018
Lots of wasted time on ship, Very short time in most of the ports. Ship needs to be more considerate of passengers needs and less on ships schedule. Would be my last consideration for future cruises. First dinner had to wait in a line for ... Read More
Lots of wasted time on ship, Very short time in most of the ports. Ship needs to be more considerate of passengers needs and less on ships schedule. Would be my last consideration for future cruises. First dinner had to wait in a line for a table in a half empty dinning room supposed to accommodate " Anytime Dinning". Orders food before everyone around us and had to complain to head waiter to find out why everyone else that ordered after us was already having desert and we where still waiting for our dinner. Another morning of a day on ship went up to deck 15 to breakfast and ran into only one open section at 10:00am with a line of people waiting to eat. You would figure on a day with no place to be knowing that passengers would probable sleep in the ship would keep more options open. Zero entertainment after 10:00 pm. How about an after hours adult comedy show? Where have you seen a casino that doesn't pay you in cash. Was told they would mail me a check in 3 weeks and if anyone wins less than $30 they donate it to charity???? Read Less
Sail Date July 2018
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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