25 Princess Ruby Princess Romantic Cruise Reviews

I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date August 2019
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. ... Read More
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. It was impossible to enjoy any of the outside decks, or even our private balcony, due to second-hand tobacco smoke. Even worse, apparently smoking is allowed within the event horizon of the fresh air intake manifold and our stateroom was intermittently inundated with the smell of smoke, making it untenable. Repeated requests to address the situation were fruitless. We were finally offered compensation but then were given a smaller amount than promised as a credit on our account. One does not expect great value from a cruise -- everything is overpriced -- but no amount of compensation will offset our ruined 20th-anniversary cruise experience. Another issue was with the online booking of spa services. The online description was quite a departure from the actual service we encountered. The staff at the spa acknowledged the difference, even saying that this had been the same for other guests who had reserved the same service. However, they were not authorized to refund the money, so we paid extra for an upgrade and, in the end, we received services that would have cost a quarter of the amount at home. This is our last cruise with Princess unless they have a non-smoking cruise option. PS: The scones at high tea used to be freshly made from scratch with NO RAISINS and were served with a selection of jams other than raspberry. What's the world coming to?! Read Less
Sail Date June 2019
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if ... Read More
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if that's your thing, good luck. Personally, it doesn't matter to me. I'm more concerned about having service, like ice in the cabin, without having to beg a few times. It took 3 days for pre-purchased alcohol to get delivered to our cabin. The flowers finally made it on day 4. Air conditioning seems pretty basic and certainly expected in a premium aft-facing balcony. No, it's wasn't. Four phones calls, three techs, and finally we were told that would just be the temperature of the room. Never thought we would literally sweat all night on an Alaskan cruise. So, if air conditioning is high on your list, look elsewhere because sleeping on the balcony for cold air is miserable. The food...well, it's there and usually lukewarm. You pay extra for the good food. We did have the $100.00 balcony dinner and that was awesome. I can't comment on the MDR because we never went. On all other cruises, the stewards are like ninjas. You walk out your cabin for an hour and POOF, your cabin is refreshed and the bed made. Our bed was made 5 times on a 12 day cruise. I told y'all the crew seemed tired. I can say that the big suite next to us seemed to always have their door open with the steward in there. Lucky dog. Anyway, I know that I forgot a lot because this looks much too pleasant. Oh, it's a 2ft square shower with a non adjustable shower head. Take a good bath before you leave and when you get home. Not sure how a large person fits in there. Definitely can't shave legs. No, I'm never going back on Princess. Never, ever. I've sailed Holland America, Norwegian, Carnival and Princess is absolutely last place. Read Less
Sail Date April 2019
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of ... Read More
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of activities CONS: Wrong demographics for us. Passengers were older (senior citizens). Activities and entertainment geared towards this crowd. If you like to "party", this is not the cruise for you. Food was mediocre and bland - very similar to Hometown Buffet. Horizon Buffet, room service and dining selections not as good as Carnival, Royal Caribbean or Norwegian. Also, some items are not free so be careful. For example, gelato was $1.50 and select entrees at free dining cost between $19-$30. Can only get free glass of water and coffee in select areas. Otherwise, regular coffee was $1.25 and bottled water was $2. Only food available 24 hours on the ship outside of room service was International Café and it's menu is overrated. Not much selection. Room service takes between 45 minutes to one hour. 5-day cruise but only in Cabo Saturday 12 p.m. through Sunday 12 p.m. (24 hrs.). The remainder of the time is at sea. Our worst experience on this cruise was the Lotus Spa. My husband and I paid $159 for access to the retreat (steam rooms and sauna). 1. Front desk staff were curt and snobbish. They weren't welcoming and when I asked questions about particular services, I felt as if they were rushing to give me an answer and move on. They don't smile or welcome you as you come in. 2. Massage/therapy staff were loud. Called your names out loudly when it was your turn to receive service, making the "relaxation" room noisy. They also conversed with each other near clients which added to noise and distraction. If you weren't receiving a service but only there to relax, you were essentially ignored. They did not smile or acknowledge you. 3. Changing rooms were a mess. Bathrooms were dirty with toilet paper on the floor. Used robes and towels on seats and floor. Lockers did not work so we often had to have front desk staff take our valuables to watch. Since they were unwelcoming to begin with, they felt bothered by this request. 4. Clean glasses and tea/coffee cups were seldom replaced. At one point, I waited half an hour for a clean glass. I asked one staff member for a clean glass and she said "Just be patient." Wow! Meanwhile, dirty glasses and cups were piling up alongside banana and orange peels. 5. Robes were in bad shape - fraying and stained. Read Less
Sail Date February 2019
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident ... Read More
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”. The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer. The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well. The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements. The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience. Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”. SHAME ON YOU PRINCESS! Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed. The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not! So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!” As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS! Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for... Read Less
Sail Date January 2019
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. ... Read More
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. Absolutely no enforcement of the stated dress code...Captains party now "casual"...flip flips, shorts and baseball caps are the norm. The " nickel and diming" of guests is simply embarrassing. There is an obvious downward free fall spiral of most everything...food, entertainment, activities and most importantly...SERVICE! As a shareholder...I am appalled as well as embarrassed and need to rethink my loyalty. Definitely not feeling like a valued guest...at all! We cruise approximately 6 times per year, we are currently in the middle of 21 days. We will be home 6 weeks and gone again for 30 more. We will take a four month break and again be gone for 30 days, followed by a two month break and 25 more days at sea. Following the completion of these cruises, we will be resuming our travels with a cruise line that provides the highest level of service possible. If more folks expressed their dissatisfaction and disappointment by realigning their dollars, perhaps Princess would rethink some of their decisions. Specifically... The dining...although some different options in the menu selection were available, the usual repetitive items were available. RAW salmon was served not once, but twice. Other guests at neighboring tables were also given RAW salmon. In the dining room the dress code was not enforced, a staff member responded when questioned, “ it’s only a suggestion, we can’t turn anyone away, for fear of offending them. Also, I would be fired.” The activities...the same two music options were available. Nothing suitable for dancing. The bars did have some EXCELLENT listening music. The lineup of planned activities were the exact same as every other cruise. Nothing new or exciting. There were several “enrichment” seminars that as some guests reported were, “ worth going to, as there was nothing else to do”. As indicated, although there were definite POSITIVE aspects regarding the service, like our dining room wait staff and our room steward, other areas were extremely lacking the service model. We saw people busing their own tables and retrieving their own drinks, all while staff were busy trying to refill the utensil trays, provide salt and pepper, clear tables, etc. The room...the bed was FANTASTIC! Our room steward was TREMENDOUS! We were pleasantly surprised with the “invisibility “ of our room steward. We cannot say enough great things about him! The staff..it was very difficult, if not impossible to get a straight answer from staff. No one seemed to want to take responsibility for anything. It was always, “ that’s the policy...that’s how it is to be done...my supervisor indicated...that was corporate’s decision...etc.” shameful that folks are put in a supervory role, yet unable to make a decision or take responsibility or be accountable for those decisions. Please give serious thought before entrusting your vacation to a cruise line that apparently has forgotten how and why they were once successful and the benchmark of the cruise industry. Read Less
Sail Date January 2019
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was ... Read More
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was excellent and service as well but it cost an additional $80.00 . They charge for self serve laundry machines, air conditioning didn’t work in our cabin. They charge for water bottles in your room and for cokes to be delivered to your state room as well. The portions in the dining room for the “included”meals we so ridiculously small, your truly needed to order 5 dinners to equal one regular dinner. The staff is clearly overworked and under paid. If you want to tip a staff member (that they don’t have to pool ) tip them with casino chips. Over all, I couldn’t wait to get off that boat Read Less
Sail Date December 2018
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The ... Read More
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The cigar room had not music and neither did the Casino. I like to sit at the while husband gambles but it was so dull I hated sitting there. The bar staff are great but the drink ticket does not offer much. At least on Carnival the dollar limit for drinks is much higher than $12. The quick food was awful as well as the room service. It took 20 minutes for them to answer the phone and the food was cold and terrible. The dinning room was decent but they push the pay food so much, I think that is why the dinning is so tasteless. Thankfully there was the best food at the international cafe. The staff and food there was terrific. A life savor. Sadly will not be back. Read Less
Sail Date December 2018
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but ... Read More
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but we were still pleased. We arrived on the ship in Los Angeles and proceeded to purchase the all inclusive beverage package. We then went to the buffet. We went back to our room to freshen up and enjoyed the evening in the casino. The following day we celebrated our anniversary and had purchased a dinner for 2 at the Crown Grill. We had also been notified that our travel agency purchased a meal for the 2 of us at the same location. We were thrilled, then our meal arrived. I ordered a filet, medium rare. The filet was dry and overcooked. I did not say anything because I did not want to spoil the evening. We decided to give the Crown Grill another try the next evening. I ordered the rib eye steak.....same condition as the night before. By that time we decided we would not dine in that location for the rest of our cruise. We met many people while celebrating and exchanged some very interesting stories. On the 3rd evening we dined at Di Vinces'. My meal was pleasant, but my husband ordered the surf and turf that was listed on the menu under the Crown Grill. His steak was prepared as ordered, but the lobster tails were burnt. When we retired for the evening, we had reported that the drain in our shower was clogged to our room steward. The next afternoon the room steward had inquired if our drain was clear and I informed him it was not. I reported it myself to guest services. The drain was cleared and the ship offered us a credit for our inconvenience which we accepted. We decided to try the buffet. It appeared that the selection of food was the same, but the chefs had just switched the kinds of pastas but not the sauces. We heard numerous people around us complaining of the selection as well. One evening I requested that my husband go to deck 5 to select a dessert for me. He came back to the room empty handed and said that there were 3 employees behind the counter chatting away while my husband and a few others were waiting to be served. My husband decided not to wait until the employees finished their personal conversations and came back up to our room. I spent a lot of time at the Roulette table and did quite well at the end of the cruise. There was an Asian female bartender working there on one of the nights and she was not very friendly or pleasant. I feel that when people book a cruise, they look forward to having a relaxing time and be treated with respect. Maybe she was having a bad day or perhaps, did not like her job, but whatever the reason, she had to be trained on basic customer service. I have cruised a total of 10 times, six with the Princess and my experience was not what I had expected. We ran into some bad weather going home and the ride was pretty bumpy. I realize that the cruise line does not have control of the weather, but they do have control over the other issues I have mentioned. In the past I have always raved to anyone who wanted to know what cruising was like, unfortunately my 40th wedding anniversary cruise will not be one that I intend to rave about. Read Less
Sail Date November 2018
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and ... Read More
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and nights of luxurious dinners and dancing the night away. Alas, it didn't live up to expectations. Embarkation took forever - just a ton of waiting and standing around in a too crowded space. Ship activities were a disappointment - most were based around selling us things; a raffle in a jewelry store is not exactly what I had in mind. There were very few exercise classes, and the ones they did have came with a hefty fee - TRX was $20 per session. It turned out, that while we had anticipated that most things on the cruise other than booze would be included, almost everything came at an extra charge. Even room service pizza came with a fee. Food was another area of disappointment. In the dining rooms, servers were not trained properly in how to serve, resulting in an awkward and clunky experience. Room service had tons of rules - you could only get iced tea in an 8 ounce glass, nothing larger or a pitcher (though you could get a carafe of coffee). The food itself was mediocre - the quality was not at all what I expected. Very little use of spices, and traditional ethic dishes such as lamb shawarma in the dining room were laughable parodies of the real thing. But specialty dining was even worse. Salty Dog featured a surly hostess and staff who didn't know the menu at all. The Ernesto burger, which supposedly came with kimchi and pork belly, was actually topped with sad wilted cabbage and undercooked bacon. But SHARE took the prize for a bad dining experience. Curtis Stone should be ashamed that this place is attached to his name. The space was really lovely, very modern and open. But the food was truly terrible. The burrata was inedible, and my salad course was literally grocery store bagged salad mix spilled sloppily into a bowl (greens were falling out one side of the bowl). While the scallops were nothing to write home about, they were the highlight of the meal, as they were followed by an unevenly cooked steak that was so lacking in flavor I did a double take when I bit into it. The dessert course featured ice cream so poorly prepared and stored that it was full of ice - vanilla ice cream shouldn't crunch. So that too was left uneaten. I'm still frustrated that we paid $58 to eat there. On the ship, everywhere we turned there was someone trying to sell us something. Most days, the Piazza looked like a swap meet with tables of knockoff jewelry and t-shirts in every hall. And that continued when we left the ship - in Cabo and Mazatlan you were stopped every few moments by someone wanting to sell you cigars or crafts. We didn't notice the same in Puerta Vallarta, as we did an all day excursion that left yards from where the ship was docked. We did really enjoy our excursions. In Cabo, we took a luxury sunset sail on a gorgeous 50 foot boat, complete with a light meal and drinks. And in PV, we did the Sea Safari, a 7 hour adventure with a speedboat, horseback riding, swimming in a waterfall, snorkeling, and a barbecue on a private beach. Those were the moments we wished comprised the whole trip. Disembarkation was a mess - too many people not knowing where to go, and the groups were too big to fit in the designated spaces. It really ended the cruise on a sour note, although customs and immigration once we left the ship was a smooth and easy process. We would definitely not go on this, or probably any Princess cruise ever again. Read Less
Sail Date October 2018
Lots of wasted time on ship, Very short time in most of the ports. Ship needs to be more considerate of passengers needs and less on ships schedule. Would be my last consideration for future cruises. First dinner had to wait in a line for ... Read More
Lots of wasted time on ship, Very short time in most of the ports. Ship needs to be more considerate of passengers needs and less on ships schedule. Would be my last consideration for future cruises. First dinner had to wait in a line for a table in a half empty dinning room supposed to accommodate " Anytime Dinning". Orders food before everyone around us and had to complain to head waiter to find out why everyone else that ordered after us was already having desert and we where still waiting for our dinner. Another morning of a day on ship went up to deck 15 to breakfast and ran into only one open section at 10:00am with a line of people waiting to eat. You would figure on a day with no place to be knowing that passengers would probable sleep in the ship would keep more options open. Zero entertainment after 10:00 pm. How about an after hours adult comedy show? Where have you seen a casino that doesn't pay you in cash. Was told they would mail me a check in 3 weeks and if anyone wins less than $30 they donate it to charity???? Read Less
Sail Date July 2018
Chose this cruise line for reviews. This ship is older so some wear and tear expected. Had a mini-suite that had a strong odor of mold, bed was well used and lumpy with visible deformations in the mattress. Club Class dining was ... Read More
Chose this cruise line for reviews. This ship is older so some wear and tear expected. Had a mini-suite that had a strong odor of mold, bed was well used and lumpy with visible deformations in the mattress. Club Class dining was very good, staff was excellent. The pizza was tasteless at other cafe, and ice cream substance was horrible. Buffet was mediocre at best. Most activities on board were to encourage you to buy their priceless baubles. It felt like we were living in an infomercial. While I expect some of this, this cruise line is all about the sales. Princess claims that they will make this a once in a lifetime experience. I presumed this meant it would be a good experience, to the contrary, I think they mean that after one cruise you will never use Princess again. The staff and Captain were reluctant to provide information on where disembarkation would occur, where lines should form. It was a big secret, unlike other cruises I have experienced. The staff then complained about where the lines organically formed and meandered. Also, someone had a "medical emergency" on board that required a 7 plus hour detour causing a complete loss of any excursions in Juneau. Not sure what kind of emergency requires such detour, but yet doesn't merit helicopter to fly to medical facility. Seas were not that rough. Captain then repeatedly lied about still making port on time, only releasing that we would not about an hour before we were due in. Notice would have been nice to cancel excursions. When we reached excursion company via phone, they stated they had known the night before. Captain lied. On other cruises such issues, even when weather related, were offset by some renumeration to the passengers such as credit to their account. Not with the money hungry folks at Princess. Listened to Ms. Texas blather on about buying their coupon book (don't do it), or being a VIP shopper...worthless, same coupons taped to display shelves in stores in port. If other wish to cruise with this company, don't buy a thing until the last full day of the cruise. Those priceless baubles are not worth the opening price, and probably not the finishing price either. The "Love Boat" company is now the "Lust Boat", and they are after your money...not the way to see Alaska! Read Less
Sail Date June 2018
I bought a drink package for just over $500. On our seven day cruise, I had no more than 8 drinks (I started counting). The reason for not having more is because each drink took an average of a half hour to get to me. I believe they do ... Read More
I bought a drink package for just over $500. On our seven day cruise, I had no more than 8 drinks (I started counting). The reason for not having more is because each drink took an average of a half hour to get to me. I believe they do this because they know the sooner you get your beverage, the sooner you may order a second one. It's a scam and I feel I was robbed. I'm not a crazy drunk but I do like a drink at lunch and with dinner while on holidays. It was IMPOSSIBLE to get a drink. Don't bother wasting the money. Our second problem was the fact that there was no coffee maker in the room. We spent the extra money for a balcony with the vision of waking up early to watch the sunrise while sipping our coffee. We had to get up, get dressed, walk to the nearest café just to get a morning coffee! Not good. We are a young couple. Princess had a chance to secure us as long term guests but that won't happen as we were deprived of what we consider basic amenities. There are plenty of daily activites but watch out, the majority of the activities have a heavy sales pitch attached to them. i.e. how to look 10 years younger (buy pills and lotions), how to start exercising (pay huge fees for on ship trainers), and the list goes on.... The fitness room was one of the main reasons we chose this ship. We work out everyday. While I was doing floor work on a huge spacious floor, I was asked to leave the space because there was either a yoga class or a spin class about to start. There was plenty of room to run the class without having to ask me to stop my workout. The trainers became rude to me after I told them I wouldn't move. They told me the guests participating in the classes were paid customers. I am a paid customer!!!!! It was awful. I eventually said they could have to have security move me. Only then did they digress. I won't cruise with Princess again. Read Less
Sail Date February 2018
This is for the Mexican Riviera sailing on 11/18. Embarkation/Debarkation were sadly the best parts of this cruise. The cabin itself was decent and clean. The TV options were better than other cruiselines with a rotating schedule of ... Read More
This is for the Mexican Riviera sailing on 11/18. Embarkation/Debarkation were sadly the best parts of this cruise. The cabin itself was decent and clean. The TV options were better than other cruiselines with a rotating schedule of movies and various other programming. Managed to watch 7 NFL games while there which for me was a positive (wife not so much). The two main issues I had with the room was the temperature was too high. Neither my wife or I were comfortable with the temperature at any time. Made sleeping difficult. The pillows were awesome...at first. They are feather pillows and the feathers do poke you - but worse than that is when you've laid on them for about 5 minutes your head sinks all the way through and the feathers move to the side and you no longer have support. Again - sleeping was greatly affected by the high room temperature and the pillows lack of lasting support. Our first experience outside the dining room was to grab a burger at the burger/hotdog shop on the Lido deck. The food was ok but while we sat there for 10 minutes eating we had a guy try to sell us beer THREE TIMES! Man alive!! Let me eat my food! If I didn't want a beer the first time then I don't want it the second or third time and if I do I will come find you! Next experience was going to the bar. Was at the pool area and waited at least 15 minutes without being acknowledged at all and then walked away. They were very busy and clearly could not handle the amount of people with the 2 bartenders they had working. Then there were the children...wow I have never seen so many children. It was truly unfortunate because this caused adults to not be able to use the pools. BOTH pools were overrun with children and if you got in you would be that one weird adult in a pool full of children. How about segregating the children as to not overrun the ship! Next was trying to get something to drink...as in some juice or water. I found the water in the restaurant (buffet) however you couldn't get juice...just water. Lemonade is available occasionally. They put it in a pitcher however the majority of the time it was empty. There are no straws available. So I hunt down someone in the restaurant and ask for straws. They tell me that I have to go to the bar. So I'm at the restaurant and I have to leave the restaurant, wait in line at the bar just to get a straw to take back to the restaurant? WOW - that's crazy amount of work to get a straw. I am not exaggerating when I say this - we were on the cruise 7 days - we saw 2 crew members smile. One was a room service girl and one was a plate hander-outer at the buffet. In my time on the ship I spoke to 3 people at guest services, 4 or 5 bartenders, several waiters and several random people throughout my time there - none of them smiled and most of them made me feel like they were indentured servants. I didn't want to ask for anything because they just made me feel bad for asking more of them. Now let's talk about the Princess Theater - a nice theater that was made completely useless. The shows were a joke - there was only one night out of 7 that had true entertainment and it wasn't that great (Cheaza...yes that's the Whitney Houston tribute singer). Other than that it was things like a "multi-media presentation" or a movie. Other cruiselines I've been on had some really good shows they put on. I will say that there were a few times where there were dancers truly entertaining and seemed to be really into it - including an old white guy who just seemed to have so much energy it was fun. That was during a Love Boat montage at the pool. That was actually really entertaining. Then there as the dining - some cruiselines offer the ability to have a nice dinner sitting by yourself as a couple - you're next to other people but they're actually separate tables. This was not available to us on this cruise. If we were to eat in the main dining area we would be forced to sit at the same table with the same people each night. My marriage has some visual quirks to it and I have ZERO desire to discuss where I'm from, how we met, where we work or anything like that. I just want to have a nice dinner instead of being the topic of conversation at dinner. This forced us to eat at the buffet or burger stand and pizza joint. Didn't take any cruise sponsored shore excursions - however we had a good time at each port. The fitness area - well it was more packed than a gym the day after new years resolutions are set. Too many people all the time EVERYWHERE. I bring it up in the fitness area because it made it impossible to get anything done however it was truly a ship-wide issue. Overall I can say out of the three cruiselines I have sailed this was far and away the worst experience I've had. I had a nice time but that was despite Princess instead of because of Princess. The amount of children and the terrible attitudes of the crew made me never want to give Princess another dime...hate the fact that I tipped them the standard gratuity since almost no one did anything for us or improved our experience. Read Less
Sail Date November 2017
Embarkation/Debarkation: We were shocked as to how quick we got on the Ruby! We arrived at about 11:00 AM (were told to be there at 1:30 PM) and were literally on within 10 minutes! Debarkation was just as fast and efficient on the Ruby. ... Read More
Embarkation/Debarkation: We were shocked as to how quick we got on the Ruby! We arrived at about 11:00 AM (were told to be there at 1:30 PM) and were literally on within 10 minutes! Debarkation was just as fast and efficient on the Ruby. X was terrible since they could not locate 2 passengers to get off of the ship! Because of that, it took longer than usual. Hands down, the Ruby wins! Staff: I don’t know how else to say this, but workers on the Ruby rarely smiled. Most seemed tired or not happy to be there. May (from Japan) in one of the bars was AWESOME! Her peers definitely need to work with her. Also, our cabin steward Darios was great and loved to chat (briefly). Also, we heard things that we’ve never heard before on any of our cruises. One worker in the International Café said to my friend ‘You’re rude’ when my friend KINDLY let him know that he was next (and not the person after him). We were SHOCKED and have never heard this before. In the dining room, time and time again we kept hearing ‘we can’t do that’ or ‘I’ll come back to you’, without them coming back or remembering what we said or requested. When we did have a question for someone on the ship, they didn’t seem like they wanted to help. X was the TOTAL opposite! We never heard a no, everyone was always smiling and ready to assist. We felt wanted and pampered from ALL of the staff. Hands down, X wins!!!!! Food: Food is very subjective, so this is my opinion only. We’re not foodies, but tend to enjoy good food while on a cruise. The menu was ‘boring’. Some of the foods were bland and just ok. Wait staff would tell us to wait when we had a request and would never follow up. We had a large group with 5 different tables. We were free to sit at any table. One of the waitresses was INCREDIBLE! She was fast, polite and accurate! Whoever sat at her tables were fed at least 15 minutes before the other tables. Everyone rushed to sit at her tables, lol! We were all in the same area and could not figure out why she was so efficient and quick compared to the other waiter. My timing is not exaggerated. We’d be finishing dinner while our friends at other table(s) were just getting their entrée…. Food by the pools was very good! Pizza and burgers, etc. International Café was our nightly place to eat, since the pizza place closed early! Who would close a pizza place early!?! The Cuban sandwiches were very good as were some of the pastries. Buffet food was ok, simple as that. Same ole thing. Got crowded too. Service was fair. Nothing popped, just ok…… On X, the food was very good.. I wouldn’t say great, but very good. Wait staff was attentive but I wouldn’t say fast. Food by pools was very good. Pizza place open very late! Great pizza and pasta. Buffet was very good and very efficient, easy to navigate. Never seemed overcrowded. Service was good. For food, X wins hands down. For Service in dining room, X wins! Our waitress on the Ruby should work for X! Activities: I expected so much more from the Ruby. The pool area was BORING! The band rarely played. The pool DJ was not that great! Volleyball was fun though! Everything seemed to die down by 10ish.. The night club was the only real happening place after hours. We/our kids usually shut it down. We karaoke’d and had a blast. On X, I felt that there was more to do, even though I was expecting a ‘dead’ ship! Seemed to close down later. More options, livelier. This really surprised my wife and I being that we expected an older crowd and less activity. Music and band by pool was good. Things were happening throughout the ship. Again, X wins! Fellow passengers: We noted that many of the passengers were a little older than us (60+). There’s nothing wrong with that, but we were expecting a younger crowd, being that it was Princess. Comparing to X, I think that the crowd might have been a little younger than on the Ruby, which again surprised me. I enjoy associating with people of all ages, so don’t slam me for my comments. Overall, X wins again! Ship/Cabin: We knew going in that the Ruby is an older ship. She has held up though. Ship is in really good shape, however the colors and the ‘feel’ are not up to date. Seems outdated. Sort of easy to navigate. I think that if the staff was nicer and smiling, it would’ve made the ship feel nicer (if you know what I mean)….. We had an aft cabin, D735. Cabin seemed a bit tight but balcony was awesome! Equinox was very nice, up to date. I can’t really say much more, but great ship! I can’t compare the cabins to the Ruby because it’s equivalent to a mini suite. Our friends did stay in a mini suite and it was very comparable to X In regards to the ship, X wins! Specialty Dining: We only visited the Crown Grill. Food was good. Porterhouse was a very generous cut and mashed potatoes were the bomb! Service was blah, no emotions/feelings from the staff. Felt like they were just going thru the motions! Come on guys, SMILE!!!!!! We also had the English lunch at the Wheelhouse. Our party of 3 was seated next to the service entrance. After being seated, we were blatantly ignored! People next to us were ordering drinks, while we just sat and sat. This is not an exaggeration! We finally got up and left. As we headed out, an officer asked how it was. I explained to him that NO ONE ever stopped by our table and that we were leaving! He apologized and asked us to please stay. We told him no kindly and that we’d be going somewhere else. He insisted that we stay. We gave in and he seated us in a ‘VIP’ area. He deeply apologized and wanted to know where we were seated so that he could talk to his staff. He had a waiter take our order. Within FIVE minutes, we received our food! Others in the same section were looking at us wondering how/why we got our food so fast. While we ate, he spoke to his staff. A few came over to apologize. We felt bad because we didn’t want anyone to get in trouble. He said that he needed to know so that this does not happen again. On X, we visited 3 specialty dining’s. The food was very good, but again, it was the SERVICE that made the difference! We were treated special and treated like it was a special night on the town. We didn’t get that feeling at all on the Ruby! It felt like we were intruding on their evening! X wins, without a doubt! Final Comments: I went with a group of 30, friends and family. I can honestly say that they made our trip! If it was just my wife and I, I think I would’ve either jumped off the ship or flew home from Puerto Vallarta! It really was that boring and DEAD! Being that we’ve been on many cruises, I kept my comments to myself so that I could get an honest opinion from others. From the ones that rarely cruised, they said that it was slightly boring. They said that the food was ok and that the ship was ok. They too noticed the crew and how they seemed ‘not interested’. For those that have cruise several times, a few said that the food ‘sucked’ and that the ship was boring and that there was nothing to do! All agreed that if it wasn’t for our group, that this cruise would’ve been a failure! The kids, aged 19 – 24 enjoyed the company of one another. They too said that it was BORING! My two boy, who have cruised about 7 or 8 times said that it was boring and that the food was terrible! For those 60 and older, they said that they had a great time and would’ve loved to do a B2B! So there you go, lol! Again, I kept my comments to myself and wanted to know what everyone thought. We have another Princess cruised booked and we are now seriously considering if we should cancel. It’s on a newer ship, the Royal, so we have hopes that maybe it will be better. I really think that X spoiled us and set the notch/bar high. I’m trying to be open minded and fair, but honestly think that X is what we’re looking for. Also, just to show you how Princess left a bad taste in our mouth, we’re actually considering cruising on the Carnival Horizon in Sept. of 2018! I never thought that we would go back to CCL, however I think that this might even be a step up from the Ruby! Please don’t hate or slam, this is my sincere review. I had HIGH expectations for the Ruby and came back feeling like a total downer! The funny thing is that the only ones to really have a smile were the Princess employees that worked at debarkation! Even those that were sending us off were robotic, my friend told them, ‘Smile! Say bye or say something, sheesh’!!! So that basically summarizes our cruise! Read Less
Sail Date October 2017
We chose this cruise because of it's location and destination. It was an Anniversary/Birthday event. We also thought that it was a reputable cruise line. The steward was the only real bright spot. 30 % crew was nice 40 % marking ... Read More
We chose this cruise because of it's location and destination. It was an Anniversary/Birthday event. We also thought that it was a reputable cruise line. The steward was the only real bright spot. 30 % crew was nice 40 % marking time 30% rude. (don't like Americans?) Aft deck bartender was terrible didn't know how to make the drinks in her menu. Refused to get coffee for an Irish coffee. Berated a waitress in front of passengers for no reason. WE ere tricked into a sham wow style presentation on Jewelry. We thought we were going to a seminar to learn about the points of interest sights and shops at the towns we visited. Instead it was all about ten diamonds and other jewelry. Who goes to Alaska to buy a Diamond? I think that is what reputable companies do like Ben Bridge. No Sing's alaskan Diamond shop. We walked out on the sham wow kid. It was our anniversary and while we saw lots of cards and Balloons on other cabin doors there was nothing on our. Ay4pm the last night of the cruise they deposited a card that told us to give it to the waiter for some free thing or another. we just laughed. Everything I went on their sight the weeks before the cruise and double checked the night before the cruise never made it to our room. I ordered the water package and bathrobe. When I asked guest services they told me to email their corporate HQ. and that the bathrobes don't come out until the second day because they are washing them. I have up on the water and no bathrobes came until the steward fixed it late on the second day. Just a real crappy experience. I filled out their survey in more detail because there was so much bad service. I need heard a peep out of them. No letter back they and here is the truth really do not care about your experience not the $$$. So this was a $5,700 vacation down the drain. Make s e feel bad. Read Less
Sail Date May 2017
This was my seventh cruise - and my second Alaskan cruise. Thankfully, we had BEAUTIFUL weather and were able to greatly enjoy Alaska, which is always wonderful. Otherwise, I would have been extremely disappointed with this trip. ... Read More
This was my seventh cruise - and my second Alaskan cruise. Thankfully, we had BEAUTIFUL weather and were able to greatly enjoy Alaska, which is always wonderful. Otherwise, I would have been extremely disappointed with this trip. First, we went on the cruise with my in-laws, who were celebrating their 50th anniversary. My husband was celebrating his birthday. I notified Princess of these events in advance, and while they decorated my in-laws' door with a sign and balloons, they ignored my husband's birthday. I know they got the message, because they gave him a coupon for a free photography sitting for his birthday, on the date I had given them, which was not his actual birthday (it was a couple of days before the cruise). In addition, we made reservations at The Crab Shack and notified them at the time of my in-laws' anniversary and my husband's birthday. Once again, they acknowledged my in-laws but completely ignored my husband. Even after notifying the attendants at The Crab Shack and our room steward, there was no attempt at reconciling the oversight. So the only way they observed my husband's birthday was by trying to sell him something. There was a significantly greater amount of upselling on this cruise than I had experienced in the past. My husband said he couldn't work out at the gym without someone trying to sell him something. The Sanctuary – which is a glorified lounge – costs money to use. I never saw anyone in there. My mother-in-law and I attended the "blink and you'll miss it" galley tour after attending the required, painfully long and bad "cooking show" beforehand (they don't tell you about the show when they promote the galley tour). Despite admitting that they use California olive oil in the show, THREE TIMES they tried to sell us olive oil from Italy on the galley tour, which lasted about two minutes and during which we couldn't even see or hear our tour guide. We were sheep ambling blindly through one corner of a cruise ship kitchen. One note: on display during the galley tour were beautifully sculpted fruits and cheeses that I never saw anywhere on the ship otherwise. The gym is nicely equipped and comfortable, despite the constant upselling. It has a beautiful view. My husband enjoyed the steam room in the men's locker room, and preferred showering there because the showers are larger than in the cabin. The steam and sauna rooms in the ladies' locker room were not working during the entire trip, so I did not get to enjoy them despite looking forward to them; I love a steam room. My in-laws requested their beds made up as twins because my father-in-law is a restless sleeper, but the bed was made up as a queen. They asked to have it changed and it wasn't, so they just went with it. Also, both cabins requested robes, which were not provided; we had to ask for them twice. When they came, they were very small. My husband is 6'5" and my father-in-law is 6'3" and the robes wouldn't close in the front. Okay - they are both larger than average, so we just shrugged that one off. However, my mother-in-law and I could not get the robes to close across our chests. I am large up top, but my mother-in-law is not. I ended up using our robes as auxiliary pillows (more on that below). The beds on the ship are VERY comfortable, but the pillows are way too soft. My head sunk down so much that there was basically no support at all. I ended up bunching up the two robes (mentioned above) and putting them under the pillow to give myself some more support. Another cabin issue was that the cabinet in which the refrigerator is kept gets very hot and the refrigerator can't cool properly; in fact, it barely cools at all unless you keep the cabinet door open, which we did. One night I was standing on our balcony admiring the scenery when water started pouring down on my head from the balcony above. The room steward above was pouring water over the balcony railing to clean it. Even after I yelled up to him to stop because we were down there he continued pouring water THREE more times, one time absolutely soaking me and my expensive DSLR camera. Thankfully I was able to snatch it and dry it in time before any damage occurred. Room service was abominable. Even during non-peak hours we were put on endless hold, only to be hung up on. It would take multiple attempts (on average, about four) to reach someone. When we did finally get a live person, they usually were unable to answer questions such as "What is the 'soup of the day?'" and would put us on hold again for up to five minutes. The room service menu is also extremely limited, and heads up: if you get the soda beverage package, it does not include room service. They will charge you almost two dollars for a soda. One time we ordered orange juice and got an orange Fanta soda instead. The slip they left us clearly said "juice". Speaking of the beverage package... If you're willing to drink iced tea instead of soda, skip the beverage package. The buffets and seemingly the dining rooms do not have soda dispensers in a convenient location, so if you want a soda with your meal the attendants have to leave the area and go get the soda from one of the bars. (Tea, coffee, milk, etc. are all conveniently located and are self-serve or served in the buffet areas, and also included in room service.) Three times it took me over 20 minutes to get my beverage; by that time I was done eating. If you get the beverage package they will give you a plastic Princess cup with a screw-on lid and straw (my in-laws didn't get theirs until the second day). This is nice because you can just walk up to a bar or sit down at a table and the presence of the cup (usually) signals to the attendant that you bought the package and they will go ahead and fill your beverage order without your having to show your cruise card. Be forewarned, however, that a few attendants will make you show your card anyway. My cup cracked on the second day of the cruise and it took me all day to find out where to replace it, as nobody seemed to know (in case you need to know, you can replace it at The International Cafe). The bartender replaced just the cup and lid, but not the straw, which was also cracked. She seemed so miffed at having to replace the cup that I just put up with the cracked straw for the rest of the trip. Onboard activities were about average from my limited experience. I generally don't participate much because they just aren't my cup of tea. That is not the cruise's fault. My mother-in-law enjoyed them more, but said the show on the first formal night was not good at all. I only sat in the theater seats once, but they were very narrow – more than a plane, and even more than a typical concert or theater seat. With one person on each side of me I could not keep my arms at my side and had to fold my arms across my chest or lap. My mother-in-law advised to arrive at the theater 30 to 45 minutes in advance to get a seat. While the boat itself is well maintained and clean, it looks and feels older than it actually is. My husband thought it was designed and built in the early 90s and was greatly surprised to find out it is only eight years old. I would have been surprised, too, had I not read prior to the trip when it was built. The decor is just tired style-wise and looks "grandma-y". Princess really needs to redecorate and get the decor up to par. So, all of that is a bit quibbly; I get that. But I have to say that one of the two worst parts of the experience was the food. Despite being significantly less active than normal, and feeling well, I lost three pounds on this cruise because the food was - at the very best - downright mediocre. It was slightly better in the dining rooms, but only marginally. The buffet food was clearly cooked in a hurry and with a minimum of care. After the third day I found myself walking around in the buffet with an empty plate in my hand, finding absolutely NOTHING appetizing. If I did put food on my plate, it was usually either so undercooked and soupy, overcooked and dry, or so salty or just weird tasting that after one bite I was done. I spent most of the cruise a little hungry because I couldn't find food that didn't require being choked down, despite not being a picky eater at all. Just a few specific examples include: - Chocolate souffle that was so bland and dry that none of the four of us could even tell it was chocolate; it was like eating a weird, tasteless bread. After a few bites we all decided it was nowhere NEAR being "worth the calories" and put our spoons down. - Ham and cheese croissant from The International Cafe that was so cold and hard that I had to use a knife to cut it, and then tear at it when I bit into it. I ended up dismantling it and eating just the ham and cheese. Croissants are not good when they're served chilled. - Individual quiche that was served chilled. I don't mean that it was room temperature. I mean it was actually chilled. In case you were wondering, quiche is also not good chilled. - The fish and chips that are so celebrated were downright soggy. My in-laws ate there one day, and I ate there another day, and we all had the same feedback. The chips were also served cold and soggy. - Desserts like custards and cobblers that were soupy. - The crab legs at The Crab Shack tasted "off" (VERY off). I am at a loss for words to describe the taste, but I did not enjoy them. The rest of the meal was delicious. It was not worth the money we spent on it (which we shouldn’t have had to spend…more on that later). Now to be fair, there were a few good food moments. The pizza is very good, assuming you like thin crust pizza. Each day they offer three flavors (always cheese and pepperoni, plus a "flavor of the day"). The coffee was always smooth and delicious. One night there was a chocolate torte style cake with a melt-in-your-mouth creamy topping that I thought was amazing, even though my husband thought it was just okay. My husband and mother-in-law both had the hazelnut crusted salmon - which is available every evening in the dining rooms - and said it was a "must have". Also, the variety of food is quite impressive. Portions tend to be smallish, but it’s a cruise; you can always get more. Alaska itself was wonderful and I greatly enjoyed the breathtaking scenery and going into the ports. We flew on a helicopter and did a glacier walk in Juneau, and in Skagway I had one of the most wonderful experiences of my life on a photography excursion. While I was doing that, my husband and in-laws did the train excursion. Unfortunately, the stop in Victoria BC is too late and too short to be of much interest. Forget seeing Butchart Gardens, which is probably Victoria's greatest claim to fame; they close at 5pm and the boat doesn't disembark until 7pm. We walked around downtown a bit and walked over to China Town. Most of the shops were closed with lights out, unfortunately. At that time of evening on a Saturday night the restaurants were packed and there was almost no casual dining (we were wearing jeans and tshirts), so we couldn't eat in town. We went back to the ship hungry, and since it was the last night of the cruise the only place available on the ship to get food was The International Cafe, with their cold quiche and croissants. Pass. My second and final major complaint was that my onboard account was wildly inaccurate; we had very few charges, but most of them were wrong. For example, we were charged for water that we never bought or consumed and were not credited for the specialty dining cover charges that were included in our promotion. Princess states that we did not follow the instructions on the voucher that specified that Princess would make the arrangements for our reservation; they therefore refuse to reverse the charges to our credit cards for the specialty restaurant cover charge. I still have the voucher and there is clearly no information on it explaining how it works. We had no way of knowing how it worked, and we certainly never got a notification from Princess of when and where we were supposed to have our meal. In addition, when we mentioned it to the meal attendants they just smiled and nodded, so there was another opportunity to inform us that Princess missed. This is a significant concern for me, because it implies a certain level of dishonesty that makes me very uncomfortable, especially for such a large, high commitment purchase. (Princess did offer a $50 shipboard credit for a future cruise, but I will not be sailing with Princess again.) All in all I had a wonderful trip, but only because Alaska is so beautiful and was exactly the locale I and my family wanted to visit. However, I would rate the actual cruise ship experience only as "acceptable", and marginally so; my gripes and concerns are mostly minor – albeit many – to the point of not being able to recommend Princess as a cruise operator. Other cruise lines I have used before are Norwegian, Celebrity, Holland America, and Royal Caribbean, all of which were wonderful. I will gladly sail with any of them again, but not with Princess. Read Less
Sail Date May 2016
My wife and I saved for 5 years to book this cruise for our 25th anniversary, we had taken 10 cruises before, since getting married and we were expecting nothing but the best, since we went first class all the way, including booking the ... Read More
My wife and I saved for 5 years to book this cruise for our 25th anniversary, we had taken 10 cruises before, since getting married and we were expecting nothing but the best, since we went first class all the way, including booking the Owner's Suite. Much of the cruise was fantastic, as was the staff, and special thanks to the Captain, who did our renewal of vows, and was very personable to us and all of the passengers. The shows were very good, although too crowded to get a seat unless you arrived at least a half hour before, and the tours were reasonable, although short. The food was well prepared; although the menu is more suited for those who enjoy fish than for those who do not. There are other options, but the chef leans towards fish menus. The minor disappointments were the complete failure of the photography staff to ever come to tables at our end of the restaurant on formal nights, the lack of table entertainment by the wait staff (Little magic tricks) which are common on other cruise lines, and the lack of folded towel animals on our bed at night without asking. Little things I know, but these little things add a smile on a trip. The really big failure though was the water quality. I had expected that in booking the Owner's Suite, with the Jacuzzi Tub, that my wife and I might actually be able to spend some time in that tub, at least once in the 15 days...WRONG!!! The water that came out of that tub was filthy, and filled with brown foam. Every day, for 15 days, we asked them to clean the jets. I told them that if they could even get us one day of clean water out of the jets, we would sail with Princess again. I did not ask for compensation, I just wanted at least one day of water clean enough that my wife was willing to get in the tub and that I knew the water supply was safe for drinking and food preparation. They came, they cleaned, they left, and still the water came out filthy. According to a steward on the ship, this was a common problem with the Suites, but the environmental officer, and the corporate office deny this. My concern is that if cleaning the jets did not fix the problem, then where is this gunk coming from. Is it in the same main water supply they use to prepare food? The environmental officer says the water passes their safety tests; of course, I would not expect them to admit anything else. After stewing about this for 6 months, I finally decided to write to Princess and complain. I did not ask for anything, I just wanted to vent, and expected them to at least be sincere in their apology and indicate concern over the problem, with perhaps a statement like "We will follow through to assure this problem is corrected". NO WAY!!! All I got was that they never heard of this problem from anyone else, and if I book again with them by a certain date (About a year) that they would give me a $1500.00 credit each to me and my wife. We paid over $17,000.00 for this suite, not to mention airfare and hotels getting there, and other expenses. All totaled, over $25,000.00 for a once in a lifetime cruise, and all they can say is we will give you this small credit if you book with us again? I will never again be able to afford what we thought we would be getting on this cruise, and they try to turn my bad experience into a booking opportunity? Be warned, don't waste your money on a room with a whirlpool tub, and only drink bottled water regardless of which room you book. Read Less
Sail Date February 2016
The service inboard was very inconsistent I was shocked considering all bar staff gets paid only on the 15% that gets added to all drink orders. That being said, make sure you tip extra on your bar tab, they really rely on it. The ... Read More
The service inboard was very inconsistent I was shocked considering all bar staff gets paid only on the 15% that gets added to all drink orders. That being said, make sure you tip extra on your bar tab, they really rely on it. The activities on board were not in line with the target audience and often we had to seek it out. For example, they offered a towel folding demonstration as well as an ice sculpture demonstration, yet I never saw a folded towel or one ice sculpture on board. The music was more big band, Frank Sinatra, Peggy Lee when it should have been more classic rock to appeal to the generation on board. The cabin was adequate and our cabin stewart was wonderful. She was one of three staff on board that made us feel welcomed. I felt the entertainment was cheesy, very hand in cheek, and not good at all with the exception of the band who sounded wonderful and played several types of music. I did the "engagement under the stars" and proposed to my (then girlfriend) fiancée and part of the package you get a video copy of the proposal. Don't you think that would include the response too? Well it didn't so now our mothers who cannot travel due to illness cannot enjoy the whole thing. HUGE LET DOWN AND DISSAPOINTMENT.! Read Less
Sail Date October 2015
This was my first Princess Cruise (second on a Carnival line - the first being Carnival Paradise) We stayed at a Marriott before embarkation. I booked it myself as I am a Marriott Reward member. Very nice and convenient. The name of ... Read More
This was my first Princess Cruise (second on a Carnival line - the first being Carnival Paradise) We stayed at a Marriott before embarkation. I booked it myself as I am a Marriott Reward member. Very nice and convenient. The name of the ship was the Ruby Princess. We did not partake of the activities so a review of them would not be appropriate. The ports and excursions were fair to OK. The one question I have is why do all the buses, at least the ones we were on, have cracked windshields? Travel to embarkation was by car service that I arranged. The cabin, well see below for details. I mean you have to ask for towel animals to be made. When you do a mouse is given. It is the little things that make a cruise enjoyable, after a working toilet that is, and they were not present. Dining, not very good. We sat with a table of 6 frequent Princess cruisers and they also were disappointed. No children for us, so no comment. As for the entertainment, we did not partake so I cannot answer. Disembarkation was without a hitch, so OK. The major concern/problem was the toilet. See below. Our toilet had problems all trip. It wouldn't flush immediately. Sometimes it took 2 minutes other times up to 6 hours. Complained many times. Could not speak with Hotel Manager. Took 6 days to speak with the front desk supervisor. Not just that, when we boarded the cabin, at least the bathroom, was not disinfected. We found a used tooth brush on a piece of toilet tissue. The tissue was dry so it wasn't cleaned and then replaced, though why would someone do that is beyond me. They constantly tell you to wash your hands and put Purel around but disinfect the bathroom between cruises is too much. Add to that the crew. We had one person come to our cabin and told us we were not special. That she had many guests and could not give us priority when we called again, as we would, to have someone come to our cabin when the toilet did not work. Back to the toilet. We had it overflow and yet still nothing. They gave us $500 off the bill to cruise with excrement. Read Less
Sail Date October 2015
My wife & I recently completed the 7 night Alaska cruise aboard the Ruby Princess. We had such high hopes for this ship/line, however there were several issues that had occurred that caused us to feel disappointed, for example; from ... Read More
My wife & I recently completed the 7 night Alaska cruise aboard the Ruby Princess. We had such high hopes for this ship/line, however there were several issues that had occurred that caused us to feel disappointed, for example; from the onset of the cruise the toilet was not operating, & the maintenance crew could not correct this matter. There were signs posted on the public restrooms, asking guests to use their cabin restrooms if at all possible, but in our case it was necessary. Another issue was the attitudes of some the Princess Crew, & that includes "Officers" that were curt, & unfriendly. This trip was a bucket list item for the both of us, & the ports were lovely, it was a shame that the ship didn't live up to the standards that are expected of such a lovely liner. Read Less
Sail Date July 2015
Sailing on the Ruby's first Alaska cruise of the 2015 season, the dark clouds foretold the embarkation soon to be experienced at the Vancouver port terminal. The picture in my memory fresh with hordes of humans being driven to ... Read More
Sailing on the Ruby's first Alaska cruise of the 2015 season, the dark clouds foretold the embarkation soon to be experienced at the Vancouver port terminal. The picture in my memory fresh with hordes of humans being driven to mind-slaughter. Anticipating our arrival was the "Ruby Princess", certainly a carrier of great capacity, Over 4000. It took only 4 hours to board after arrival at YVR. Late transfers, endless lines and turnstiles would put Disney to shame. The greatest calamity was the ship itself. Uncaring privileged staff in charge, lacking the usual Princess spirit, "To take you away completely." Not from your troubles, but to cause you much stress, anxiety and blood clots in the legs from running back and forth to the pursers desk. If this foretells the 2015 season of cruising to Alaska, I would warn all potential passengers to pack their ice packs and oxy-contin, and possibly consider a more relaxed vacation skate boarding the Great Wall of China! Read Less
Sail Date April 2015
Well-trained and consistently-trained staff. Unfailingly (apparently) happy in their work and with good people skills.  Good sense of humour (necessary to rebuff the complaints about the food). Relentless up selling of drink options. (I ... Read More
Well-trained and consistently-trained staff. Unfailingly (apparently) happy in their work and with good people skills.  Good sense of humour (necessary to rebuff the complaints about the food). Relentless up selling of drink options. (I don't WANT your "special" marguerita - I want an ordinary one!) Poor organisation in breakfast buffet, though with all waiting staff either assigned to drinks duty ("More coffee, sir" , every three minutes, even when cups still full) or to cleanup when the under-managers were on the prowl (three separate mornings when NOBODY came by our table to ask if I wanted juice or any other drink, I was reduced to pouring it for myself, which of course led to protests from the staff member who noticed!). Wouldn't it make more sense to have some staff assigned to each duty type at all times? Food in main dining room (8.15 sitting) bland and uninspiring. I was tempted to attend the culinary demonstration in order to find out how they managed to remove any flavour from what were (presumably) reasonable-quality ingredients. The highlight was the fried sushi rolls, which were inventive and imaginatively-presented. The lowlight was the food on the Italian night (for some reason scheduled on Halloween, some five days after we had left Italian waters), where great skill had been applied to the desiccation of both fish and meat main courses. The evening entertainment in the theatre varied from reasonable (Siobhan Phillips - beautiful and unusual voice), through adequate (Freddie Mercury tribute), to pathetic (the "other" David Copperfield). Some people seemed to enjpy Copperfield, to judge by the laughter (unless he had a backing tape set up), BUT I have to say to my US co-travellers that this was not "wacky British Humour" - he simply was not funny! The nightclub appeared to be patronised largely by off-duty members of the entertainments team, but was a lively place to relax with a post-prandial marguerita. Adagio was altogether more refined. We just didn't like the lack of atmosphere in wheelhouse, explorers, or crooners, but plenty of other people did. Daytime entertainment appeared to be focused on separating guests from their money (Casino, Art etc). Except, to be fair, the various musicians who played in the Piazza. Special mention should be made of the Atomic party band, who were able to turn their hands to many different styles, but were at their best when allowed to rock! Room was comfortable (inside, Riviera deck), very quiet and supplied with all necessities. I found it strange, though, that a US-dominated boat appeared to have no shoe-shine facilities, nor did our steward seem to understand what should be done to clean and shine a pair of brown leather shoes.  Only ended up taking one tour. The staff member assigning us to buses failed to notice the important words "guiados en Espanol" on our tickets, leaving the guide at Olympia to make some hurried phone calls to get us out of the English-language group from bus 11 and onto the Spanish group from bus 14. The other tour we booked was cancelled, so we instead did Ephesus on our own, as for most of the other ports. The guests were split 1500 US, 500 UK, 500 Aussie and 500 "other". Ages ranged from one year to about ninety, the median being around fifty. The US folk seemed to stick together, but the non-US mixed well (and I include the Latino Yanks in "non-US" here - it was the Anglo-Yanks who seemed to be the most stand-offish). The itinerary was great (Greek Isles, Venice to Rome), but I don't think we will be back on the Ruby in a hurry.   Read Less
Sail Date October 2013
This was our first Princess cruise, and we decided to book the Ruby Princess because it was a new ship, and the reviews were generally good. We arrived in Ft. Lauderdale 2 days prior to sailing, and we stayed at the Holiday Inn. The hotel ... Read More
This was our first Princess cruise, and we decided to book the Ruby Princess because it was a new ship, and the reviews were generally good. We arrived in Ft. Lauderdale 2 days prior to sailing, and we stayed at the Holiday Inn. The hotel accommodations were average and overpriced,but Ok for a pre-cruise stay. The embarkation went pretty well. We took a chartered bus from the hotel, and we arrived at Port Everglades by 11:30 AM. We were herded into a huge room with a large number of people and not enough seating! After a 30-45 minute wait, everyone filed out of the room in groups and were then dispatched to registration stations. We were then allowed onto the ship and we were in our room by about 12;45 PM. We found our way to the buffet for lunch, and we got an unpleasant taste of what to expect during most of the trip-unbearable crowds and lines! It felt like we were standing in line forever before we got our lunch, and then it took quite a while to find a place to sit! My luggage arrived at the room within a few hours, but my wife's luggage did not arrive at all! By 5;00Pm, I complained to our cabin steward, and he went to look for the luggage. He could not find it, and he suggested that I go to the purser. The purser suggested I wait and return at 7 PM before anything could be done. Since dinner was at 6 PM, I returned at 5:40 PM and told the purser I wished to check the luggage room myself. The purser then pointed to a group of 8 suitcases sitting in the open and unprotected about 50 feet away. I checked the suitcases, and I found my wife's suitcase(WITHOUT A LUGGAGE TAG)!! The purser said the luggage would be delivered to our cabin, but I refused and dragged it to the cabin myself! The ship itself is absolutely gorgeous and generally spotless. The crew and staff were from many different nations, and most were hardworking, friendly, and courteous. I am sorry to say that the only rudeness we encountered came from crew and employees from the US. For us, there were just too many passengers on board. We constantly encountered lines, and we had difficulty finding chairs for lounging and tables at which to eat. Another complaint was the constant smell of tobacco. Even though smoking is forbidden in many areas, we constantly were irritated by the smell of tobacco in all parts of the ship, but mainly in the cabin hallways and on the decks. For us, the problem was intolerable! There were passengers of all ages, but mainly under 45. There were numerous teenagers and children on board, many of them out of control. Also, there was no shortage of constantly crying babies! The main dining rooms were quite uncomfortable with an extremely high noise level, a feeling of crowdedness, and perpetually crying children. The service was good, but the food was remarkably below average-extremely rich with little taste! After trying the main dining room for several nights, we finally gave up and started eating dinner at the buffet. The food at the buffet was much better-average to above average, and the noise level was tolerable. The breakfasts and the lunches at the buffet were fine. One thing that bothered me was to be charged for ice cream! Room service was pretty good, but not enough variety on the menu! We did not eat in the specialty restaurants. We stayed in what is described as a mini-suite( more expensive and slightly larger than a balcony stateroom)). The cabin was beautiful, comfortable, and spacious, but whoever designed the balcony must have been on drugs! Our balcony had no covering, and it was totally visible to numerous other balconies above and around us! So much for privacy! Also, we had no protection from the elements(sun, wind, rain) and no protection from the horrible tobacco smoke! There were smokers occupying the cabins above us and on both sides of us. I do not understand why there cannot be a group of cabins set aside for non-smokers! I should add that our cabin steward was great! He did his best to meet our needs, and he was always friendly and courteous! The entertainment was OK, but I do not understand why the music has to be so loud. The loudness of the sound around the pool, in the lounges, and in the Princess Theater is guaranteed to injure one's hearing apparatus! The Movie Under The Stars is a good concept, but its sound is also too loud. The sound was disturbing enough in the immediate area of the movie screen, but it could be heard in all outdoors areas of the ship, thus destroying the evening ambience. There is certainly not enough seating in the Princess Theater. People began arriving 45-60 minutes before the shows, and there were usually no seats available by 20-30 minutes before the shows were to begin. We finally gave up and stopped trying to attend the shows! I should also add that the cruise and entertainment director was too ever present, obtrusive, and a bit annoying. S he finally began getting on our nerves! The "street performers" in the Piazza were entertaining and enjoyable(although it was annoying that some of the acts lasted only 5 minutes!) The Ports of Call were less than desirable, and for us, not an attraction. Because of the crowds,waiting for the tenders became quite irritating! The disembarkation went fairly well, but we were forced off the ship by 8 AM. It seems we should have been given an extra hour at least to relax and enjoy breakfast! We booked a transfer to the airport through Princess. We stood in line for an hour waiting for a bus. After I originally booked the cruise, I had asked Princess representatives what time I should expect to be picked up by a bus. No one could(would) give me an answer. To be safe, I therefore booked a late flight, and we had to sit at the airport for quite awhile. For the reasons described above, we were generally disappointed on our first(and last) Princess cruise. In summary, our principal complaints were with luggage disposition, disappointing food, disappointing ports, too many people, long lines, too much tobacco exposure,crowded and noisy dining room, terrible stateroom balcony design,loudness of music and inability to attend shows because of not enough seats. The positives were as follows: beautiful ship,wonderful crew and staff, nice entertainment in the Piazza, and nice cabin(except for the balcony!) Read Less
Sail Date February 2009
I will start with the beauty of the ship. Let me remind you that beauty is only skin deep. I booked this cruise for my anniversary gift to my wife. I had arranged for roses and chocolate covered strawberries to be in the room at ... Read More
I will start with the beauty of the ship. Let me remind you that beauty is only skin deep. I booked this cruise for my anniversary gift to my wife. I had arranged for roses and chocolate covered strawberries to be in the room at embarkation. The roses were there but the strawberries were MIA. This takes the element of surprise out of it when you have to ask where they are. They were brought up all at one time!!! Two trays at once, they are not any good after put them in the ref. They next stop was the balcony of the mini-suite. Great balcony on the 9th floor (6' x 8')the 10th are bigger. The sea spray and salt build-up on the glass door and glass railings was NOT acceptable. We ask for these to be cleaned and maintained, this was not done. Our luggage finally got ther about 8 pm Do not stay this far back as the vibration on the PORT side is bad, I never found the machine on the nightstand for quarters but that was free. Now on to the rest. You must get off the pool deck at the Terrace pool at 7-ish they are afraid that the chairs will blow off with you sitting in them. The attendants on the pools were hard to find and you might go thirsty waiting. The chair HOGGING was horrible. I am an early riser and there would be towels on the loungers at 7 am. The very top deck (sky deck 18 mid ship)the chairs were never unstrapped this would have been much nicer for people who don't want all the traffic, one way up and one way down; not an option. The cruise director on TV is soooo annoying that you will turn her off too. The volume level on all speakers and movies is full blast. The BINGO games are too short for $20/per card (4 games). Bring your own dobbers. I did win $250 on Friday to offset the over-priced scuba trips I took. Finding a place to sit for any-time dining and buffets was difficult. The food was not up to my expectations. The Pepperoni pizza and the hot dogs and fries were the best FREE meal on the ship. The BEST dining for an upcharge was The Crown Grille($25/steak and $9 more get lobster). Spend the $34 for the full meal deal and eat the Brazilian Lobster tail, much better than Maine lobster for my count. The ports are OK. Jamaica do not get off unless you enjoy saying NO THANK YOU every 3 seconds. Grand Cayman, too many banks beautiful beaches. Cozumel, great eat the tortilla soup at the Fiesta Americana Dive Resort. Princess Cays, the island you want to be stranded on just make sure you have shoes. Some people think that glass and bare feet go together(not me) bottle caps are everywhere except the trashcan. The ship is very hard to navigate at mid-ship levels 5 & 6 to get through you must go up or down one floor to get around. If you like to know what is happening in the world while you are at sea, go to the computer bar and pay.75/minute. The only news you get is Nancy Grace and Octo-mom. the "patter" is going to make sure you know about the Sanctuary not any news; unlike Celebrity (my favorite) This was my first Princess cruise and probably my last. I will certainly remember my anniversary for sure. Before I go; be sure to allow 4-5 hrs to make a plane once you get to FLL from the terminal. Read Less
Sail Date February 2009
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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