36 Princess Ruby Princess Romantic Cruise Reviews

My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
Sail Date April 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date March 2019
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination ... Read More
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination and improved crew motivation and joy could lift the experience. The new Medallion wifi is awesome and well worth paying for unless you are determined to cut the cord to land altogether. We had seen the Production Show before but it was worth a second visit. There is a future cruise specialist on board but you can get the benefit by just filling out a form and dropping it in a box. There are no appointments so if you want to book with the "specialist" you will spend much of your cruise waiting to be seen. I never was able to get the answers that I needed. Eventually, I found the answers obscurely buried in the website. I think, though, that Princess already knows that its sales and marketing operations need a reforming overhaul. Bottom line..... You get what you expect and not much else. Service is delivered as expected but with a dilatory facade. Onboard employees seemed demoralized. Read Less
Sail Date February 2019
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, ... Read More
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, Cruise Director was hardly noticed and the usual outstanding customer service on Princess Cruises was definitely lacking on this trip. Staff had a hard time with their listening skills. On numerous occasions, we had to repeat our questions, as they failed to let us ask a complete question prior to them trying to answer it. Also, a few rude individuals, one on the pizza section, the grill section and the casino change cage. All of these individuals definitely failed with their customer service skills. Positive notes: Food and service was excellent in the club class section as well as the Crooners Bar. Another item of concern is the shape of he newly renovated bathtubs in the mini suites. They have narrowed them so as to become a definite safety issue. Standing upward there is not enough room to keep your feet separated properly, you have to keep them together as you stand. Tough to keep your balance. Sooner or later someone will fall and hurt themselves. Read Less
Sail Date February 2019
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) ... Read More
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) is. Specifically, when it comes to service level, it's surprising to see how much of a variation there is between ships, to the point where there appears to be no real visible standard across the fleet. Airport->Ship Transfer (via Princess) - HORRIBLE experience, the staff were disorganized, rude and obnoxious. A bunch of busy body clipboard handling, gossipping grannies that clearly have nothing better to do with their time, nor care about the customer experience. Check-In & Embarkation - relatively smooth process with a friendly check-in agent. On-Board Promotions - Princess knows they have you captive, the onslaught of their propaganda to get you to buy something, pay for extras, pay for events, pay for excursions is truly annoying. We were frequently approached/disturbed while we were enjoying a quiet meal either in the main dining room or buffet dining area. Although our cabin steward was very friendly and helpful, the overall "feel" of the crew seemed to be one of being overworked, as it clearly appeared that the ship was understaffed. Frequently many of the public areas around the ship seemed poorly serviced, and/or maintained. Princess appears to have definitely cut back on many of it's "normal" standards that kept us coming back, either in and around the ship or it's now "mediocre" dietary selections, opting to force passengers to "paid" dining options. The cabin we were offered as a paid "upgrade "option, from a Premium balcony to a Junior suite, was welcome, although having given up the extra large balcony for a sitting area. With the poor weather, it was nice to have a sitting area, the only issue was the couch was a hide a bed, and in poor condition, be very worn and lumpy. Quite uncomfortable actually. Read Less
Sail Date February 2019
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and ... Read More
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and then only gave a few. More than a few times someone at our table did not get their dinner and had to remind the waiter what they had ordered. We are really upset that our unused coffee cards paid for on other cruises will not be usable after next summer so we stand to loose hundreds if we don't travel before then. They should honor them because they promissed and we have already paid over $30 for each of them.Entertainment was so bad we didn't go to the theater after the second night. Cabin steward was excellent and getting on and off was seamless as usual. We'll still cruise Princess because of the perks we get but they need to listen to the complaints and fix some things. Read Less
Sail Date November 2018
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and ... Read More
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and staff helpful/friendliness fell flat. If you do choose to cruise with Princess, I highly recommend opting for club class. It's a little extra, but the perks are worth it. The dining alone is worth it. Club Class wait staff were exceptional and friendly. They always made us feel like guests. The food was excellent. I'm Italian and I'm usually leery of red sauce. Their sauce knocked my socks off. We never had a wait or a bad meal in CC. We often walked past anytime dining and saw long wait times. Important, if you want to catch excursions/shows. Don't waste your calories at the pub lunch. Fish fry was heavy and soggy. If you're going to pay an extra $29 pp in the Crown Grill Steakhouse, get the filet or the surf and turf. Filet in the dining rooms is great. Cooked perfectly every time. The buffet is a completely other story. They have hand sanitizing stations at the beginning of each line, but I hardly saw anyone use it or staff insisting people use it. There was never any seating in the main buffet room. You often had to walk around all the dining areas to find a seat for more than 2 people. Wait staff are there and milling about, but rarely are they helpful or offer to bring water (this is supposed to be a Princess buffet perk). The only time the buffet staff was available to help was when staff, in white coats, were present. I'm assuming they were supervisors. Staff serving the food were not nice. The international cafe staff was not nice, annoyed even. Steer clear of the EFFY store, even if they are offering free jewelry. It's not worth it. The Effy manager was high pressure, unfriendly and made us feel like we were wasting her time. The jewelry is overpriced costume. As luck of the draw, we had a Princess musician staying next to us. He played his guitar a couple of times, on the balcony next to us, and that was a wonderful bonus. The Lou Gazzara shows were great. He and the band were great entertainers. Stateroom was really outdated. The bathroom was spacious, but dilapidated with missing and cracked tiles. There is a shower curtain, which I abhor. It sticks to you and if you maneuver it, you'll get water all over the floor. I had to shift the shower head all the way to the side to avoid cleaning the bathroom floor. The view from the balcony was amazing. The balcony itself was outdated. The bed and pillows are very comfortable. The couch, chairs and balcony furniture is not. Trust me, I tried to catch the northern lights from my balcony for a few hours one night. The lounge chairs are not meant to lounge for long periods of time. The steward was efficient and timely. He was pleasant, but barely spoke to us. I don't remember his name, so that tells you something. We've cruised twice with Royal Caribbean and the steward was one of our favorite people on the ship! Overall, the ship staff was lacking, often times unfriendly and annoyed and couldn't be bothered. The exception to this was club class dining. Really, Club Class staff were really great. Although we paid for the friendliness. Overall it was an unforgettable trip. But Alaska is astonishingly beautiful in it's own right. The local people are great and very welcoming. We had a blast everytime we were off the ship. We booked a Viator, an Alaskan Shorline and a Princess excursion. All were great and worth the price. We traveled with our family, all adults, and made some priceless memories . My advice is to really research the ship and read reviews. I would absolutely 100% recommend an Alaskan Cruise that cruises through Glacier bay. The ship is up to you. Even with perks offered, if we cruise princess again, I would try another cruise line, just to compare. Happy Sailing! Read Less
Sail Date September 2018
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in ... Read More
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in comparison, Princess is really missing the mark... The positives: 1. Excellent staff: all of the staff were extremely attentive and hard working. We were amazed at their efficiency and ability to keep things running so smoothly all of the time. We loved getting to know the staff in the dining rooms and bars. Great group of people. We both noticed, however, that many of the staff members seemed exhausted, stressed, and overworked at times. 2. The outdoor decks and pools: We loved the spacious outdoor decks, many pools and hot tubs, and amble seating on decks. It felt like there was more outdoor space on this cruise than our last. 3. Balcony: We booked an aft facing corner balcony. The room felt very spacious, and the balcony was huge. What a view! The room was very clean upon arrival, though the furnishings and carpet are somewhat dated. Our stateroom attendant was excellent, and really went the extra mile in everything. 4. Ports of call: We visited Juneau, Skagway, Ketchikan, and Victoria. Each of these places were amazing. 5. Embarkation/ Disembarkation: Never had a smoother, easier embarkation and disembarkation than this. Princess did a great job here. We were able to drop off our luggage at the pier at 11am the day we were scheduled to sail. Our boarding time wasn't until 1:30, which left us with plenty of time to walk and explore Seattle. By the time we got on the ship at 1:30, we were able to walk right on, and our luggage was already in the room. Very impressed. Cons: 1. The food: We aren't foodies, nor are we picky eaters. This food, however, was pretty bad. This was our biggest complaint, and the reason we would choose another cruise line. The buffet served the same things over and over, and oftentimes you would see yesterdays lunch or dinner show up in the next mornings scrambled eggs (mushroom scrambled eggs one day, salmon scrambled eggs the next, etc). The problem was, the dishes weren't even very good the first time, and we were pretty sick of the food after the 5th time eating the same dish. We thought the dining room would be an improvement, and while it offered a different menu, the quality was no better. There's lots of choices, but as I said, you'll see those same choices every single day. There's always a salad bar, a few veggie choices, a couple meat choices, and a couple indian dishes (which all tasted very similar but were actually quite good). Steer clear from the desserts though- not even remotely worth it. 2. General maintenance: The ship is only ten years old, but its starting to show its age. In high traffic areas, such as in front of the elevators, the carpet is literally threadbare. The carpet in many of the hallways and in the staterooms looks dingy. Many of the hot tubs were closed throughout the week, though the remaining open tubs were packed with guests. The fitness center equipment is old but adequate, and some pieces were out of order. Read Less
Sail Date August 2018
We went with 2 sons and daughters in law. They wanted to go to Alaska. We went 25 years ago and had a fabulous experience. We were excited to go share it with them and my husbands parents as well. We’ve been on 10 plus cruises-different ... Read More
We went with 2 sons and daughters in law. They wanted to go to Alaska. We went 25 years ago and had a fabulous experience. We were excited to go share it with them and my husbands parents as well. We’ve been on 10 plus cruises-different companies. Enjoyed being with family but overall experience was as lacking. Service was top notch liked the dining room food (rate a 5) the best but overall food (rate a 3) wasn’t what I expected. Bed was the most comfortable I’ve had and our room steward was great. Loved having a balcony! Was awesome especially at glacier bay. Weather played a huge factor in the excursions and even getting in to port in Skagway (we didn’t!) so that was very disappointing to have only 2 of our 5 scheduled excursions work out. It was unfortunate. Glacier Bay was a highlight. Last time we did the inside passage and I liked that better. Saw more wildlife last time. Entertainment was ok. Read Less
Sail Date August 2018
I've only been on 8 cruises. I'm certainly not an expert, but the cruise on the Ruby Princess was by far my least favorite. We found some of the staff to be warm and welcoming, but others were surprisingly curt and almost ... Read More
I've only been on 8 cruises. I'm certainly not an expert, but the cruise on the Ruby Princess was by far my least favorite. We found some of the staff to be warm and welcoming, but others were surprisingly curt and almost condescending. There were 4 of us traveling, we are self-employed, in customer service and upper management positions. We are polite and courteous to all. On the Ruby Princess, we all experienced being cut off mid-sentence when asking for something with “YES MA’AM or YES SIR”. Some staff even turned and walked away while we were still talking. SPA - We paid $400 to use the thermal suite and it was below par. One day everything worked, another the lights and saunas were broken, another day the saunas were way too hot. I mentioned this to a spa employee who didn't seem to care. I also mentioned it to a ship officer (in white uniform) at the thermal suite and he responded rather exasperated "YES, we're going to fix it just for you". Two ladies at the thermal spa at the same time as me left and said they were going to complain and get a refund. SANCTUARY - We always look forward to relaxing in the serenity area of the ship, but the Ruby Princess charges $20 to use it on a regular day and $60 on the day we cruised Glacier Bay? It was a ghost town! ROOM - Our steward was great about cleaning our room and did a great job. However, the bathroom smelled like urine from the time we boarded the ship. I don’t think it was from it being unclean, more likely urine underneath the surface. My sister came into our room and smelled it right when she walked in also. The beds and pillows in our stateroom on were extremely comfortable. I read that Princess is replacing them on all their ships. Great call! INTERNET - We purchased 240 of internet which worked intermittently. I had to go to the internet café three times to get it resolved. I was told and heard them telling other people they were having trouble with the internet and I asked and was issued credit. Unfortunately, this could only be resolved when the internet café was open. It was closed one afternoon and I was told I had to come back in 2 hours. I asked if the front desk or anyone else was available and told no, nobody else on the ship could. I realize it’s not Princess’ fault that we had to turnaround the first day due to a medical emergency on the ship and miss the day in Juno and our excursion. Thank goodness the excursion company gave us a refund. It was very disappointing that we didn’t get off the ship until 7pm and told we had to be back on the ship by 9:30pm. We spent 2 hours in Juno, got in line to get on the ship at 9:10pm. For some reason, the gangway was closed. Princess was very unorganized and we didn’t get on the ship until 10:15pm. This is my second time on an Alaskan cruise, imo Ketchikan is the best port. It was disappointing that we were only there from 7am to 1pm (in port for only 4.5 hours). Getting off the ship at 7:30 in Victoria was really a waste of time as most stores and the vistor’s center were closed. Princess sent out a survey after the cruise, I voiced my concerns and nobody even bothered responding. Read Less
Sail Date June 2018
Embarkation and disembarkation were score of 5's! We were able to get on the ship before noon on our embarkation day! Our BEST excursion was in Skagway. We decided to do a Hummer excursion that we booked through Princess. It was ... Read More
Embarkation and disembarkation were score of 5's! We were able to get on the ship before noon on our embarkation day! Our BEST excursion was in Skagway. We decided to do a Hummer excursion that we booked through Princess. It was AWESOME! We followed Uncle Dean to the Yukon stopping along the way to take pictures and enjoy the scenery. We were able to get a picture at the Welcome to Alaska sign which was REALLY cool since most people didn't have that opportunity. The scenery was incredible and it was nice to be able to stop along the way. DON'T do the excursion in Ketchican with Floatplane and crab feast unless it is in the afternoon. We wound up eating crab first (at 8:30 am) and then got on the floatplane which just took us back to where we started. Best thing we did on the ship was CHEF'S TABLE. As soon as you get on the ship, go to guest services and sign up for this. It is pricey but we enjoyed it more than the specialty restaurants. It's like an excursion on the ship and the best thing we did on the ship by far!! It was frustrating to have to pay extra for specialty coffees, sodas, and lobster and steak in the dining room. We did get steak and lobster one night which was well prepared. We met some great people on the ship and found our servers to be very attentive (dining room, cabin steward) if they were serving us but not so helpful if asking questions to other people onboard. We did not go to the spa even though I was given a $50 gift card because I heard how pushy they were to push products after the service was given. We had not been on a cruise in 15 years and it was our first Princess cruise. I researched the ships thinking this was the best cruise for us, but I would suggest looking for a smaller ship unless you don't mind being around a lot of people all the time. Read Less
Sail Date June 2018
Ship wasn’t as fancy as some we have seen online. Food was average. Buffet was disappointing, as they ran out of items quite often and we had to wait or were sent to the other side. Room was clean. Balcony was nice, except railing is ... Read More
Ship wasn’t as fancy as some we have seen online. Food was average. Buffet was disappointing, as they ran out of items quite often and we had to wait or were sent to the other side. Room was clean. Balcony was nice, except railing is directly at eye level. Staff was excellent, polite and helpful though! Entertainment was pretty good. First cruise ever so we were surprised at the long lines, but will say they seem to have all of that down to a science. Disembarkment was a bit confusing. Excursions were so so. Some real good, others disappointing. Train ride is awesome. Glacier Bay is amazing. Mendehall Glacier was great. Lumberjack show is for kids. Rainforest excursion is a waste of money. They tell you of jewelry stores to visit. We visited Diamond International and Tanzanite International. The people were very pushy and then rude when we didn’t purchase right away. Julie’s Fine Jewelry was amazing, helpful and I would totally recommend going there. All in all we had a great time seeing Alaska, it we won’t sail on Ruby again. Read Less
Sail Date June 2018
This should have been a very special cruise where we celebrated my Mother's 60th birthday and I proposed to now fiancee in Alaska. And while I have many great memories from this trip I feel like Princess did their best to ruin it for ... Read More
This should have been a very special cruise where we celebrated my Mother's 60th birthday and I proposed to now fiancee in Alaska. And while I have many great memories from this trip I feel like Princess did their best to ruin it for me. Before getting into the bad let me start with the good. Our cabin was fine, there was always plenty of food, and the staff in the main dining room were extremely friendly. I would say the food in the buffet was average at best while the main dining room was better, We also at at Share by Curtis stone and I would say that was OK but not very memorable. No for the bad, every time I would ask for something or if there was a minor issue the crew would get very combative. This happened a couple of times with our steward and at one point he was even hostile for me asking for an extra towel. This also happened at the main dining room when I ordered an Old Fashioned which had soda water in it. It took much arguing explain that an old fashioned does not have soda water in it for me to get it fixed and the crew still brought out the drink with soda on the side as if I had ordered the drink incorrectly and would need the soda on the side. To make things worse, I only booked one shore excursion through princess as I expected that they would take care of me if any issues would arise. The excursion was a helicopter glacier trek out of Juneau where I was going to propose to my Fiancee. That morning we get off the ship only to find out the tour was cancelled once we got off the ship and are standing in a massive crowd in the rain. I understand the weather is out of their control and don't blame princess for the cancellation, but I was not offered any alternatives and forced to figure things out on my own. I had been planning the engagement for over six months and was now forced to improvise the whole thing with a now angry girlfriend. To add more insult, helicopter flights resumed shortly there after, but we were still not offered any alternatives. All I got from princess was "You'll get your money back". After this point, if you can believe it, things only got worse. The slot machine at the Casino did not properly check my mother out and someone else decided to drain her on board account. When my mom realized this we went to the Casino to try and get her stolen money back (over $400), the crew in the casino were very unwilling to help at first and after threatening to contact the authorities they indicated that they knew the person responsible and would attempt to contact them but would not refund the money to my mother until they discussed the issue with the other person and asked my mother to be present. Why would a casino want to incite such a confrontation on the ship and not just transfer the stolen funds from the other persons account? After indicating that we would not confront the person and that the casino was responsible the casino crew refused to provide any further help. We had to go to the purser's desk and have a lengthy conversation filled with excuses until we were finally to get the issue resolved. Finally, to add insult to injury, the next day while disembarking I was looking for my family in the disembarkation line. I found them and was just coordinating where to meet up before going to the end of the line a crew member very rudely tells us to get to the back of the line (at this point I had only stopped for about 10 seconds and was clearly not in line). When my Aunt proceeded to say that this is the worst customer service she has ever experienced on a ship the crew member responded "I don't work in customer service". Needles to say they were surprised and furious at his response. I we weren't in a hurry to leave the ship we would have contacted his manager then and there. Overall the biggest issue are the constant excuses which we found prevalent at every level. Whenever there was any issue instead of getting it resolved we would receive an excuse. Even when I brought the issues up to princess corporate instead of getting a resolution everything was responded to with an excuse. It was really disappointing as I had been looking forward to this cruise for a very long time and was trying to enjoy every moment of it, but it was difficult with all the issues from princess. Read Less
Sail Date May 2018
Enjoyed the Alaskan experience with Princess. Although I believe we were too early in the season to see the variety of wildlife we were hoping to see. We did see however a few eagles and whales. But, sadly no bears, or for that mater ... Read More
Enjoyed the Alaskan experience with Princess. Although I believe we were too early in the season to see the variety of wildlife we were hoping to see. We did see however a few eagles and whales. But, sadly no bears, or for that mater enough eagles and whales. Just much too early in the season. The scenery was beautiful and the locals were very friendly. The food on the cruise was just ok for this trip. We have sailed many times on Princess and both of us thought the food was not up to snuff. They changed the menu and removed such outstanding items such as the parmesan crust which was served with the fettuccini alfredo. They did not serve butter with the rolls, you received some kind of terrible tasting creamed butter. You had to ask for regular butter. Also they limited the rolls that you were initially given. You could ask for more which always took additional time to receive. The pizza was just not cooked enough and when questioned about it, the server made no effort to correct it. The best excursion was the one we did in Skagway. We did the best of Skagway which included a train ride, a bus tour, a tour of the Red Onion Saloon and trip to "LiarsVille" a spot right out of the movie "Deliverance". This tour overall was excellent. Best location for shopping was Ketchikan, Alaska, plenty of shops to see and review. Juneau was just ok, we went on an excursion which visited the glacier and did a tour of a boat to see whales, which as I mentioned was just a few. The entertainment was also not up to Princess standards. The dancers and singers were excellent, but the comedian just was not funny at all. Overall the crew was excellent (except for the Pizza Server) and provided good customer service. But, again, would rate this cruise just average as opposed to the man times of excellence we had in the past with Princess Cruises. Read Less
Sail Date April 2018
This was my 1st Princess Cruise, NOT impressed! Ship was older but nice for the most part. Cabin was okay but they could have steam cleaned or replaced the very large stain in carpet. Wasn't prepared for the everyday long lines ... Read More
This was my 1st Princess Cruise, NOT impressed! Ship was older but nice for the most part. Cabin was okay but they could have steam cleaned or replaced the very large stain in carpet. Wasn't prepared for the everyday long lines for food/dining. They ran out of food and alcohol, who does that? Once night in dining room, server was cutting my lobster out of shell and knocked it onto the table, all he did was picked it up and placed it on my plate. It took so long one night to receive our dinner our other 4 dining companions were almost finished with their meal. At the buffet, it took forever to get tables wiped down and to receive place settings/drinks. The Staff was not real friendly or apologetic, acted as though we were bothering them. Our cabin steward was the worst, had to ask several times for items we should have had in the first place, also not apologetic, I actually hated to see him coming. Ports were excellent except Ensenada, didn't feel safe there. I remember when passengers tipped for services rendered; stewards use to trip over themselves to help, now since the tip is taken off the top, they give less than a hoot because they know they're getting the STANDARD tip no matter what, such a ripoff! Read Less
Sail Date March 2018
For the most part just what you would expect of a cruise. The things that most disappointed us were... 1. Conflicting information. From reading in the information book in the cabin that we could go to any MDR at any time for ... Read More
For the most part just what you would expect of a cruise. The things that most disappointed us were... 1. Conflicting information. From reading in the information book in the cabin that we could go to any MDR at any time for "Anytime Dining" then being told we could only go to Micheal Angelo. To being told so many different stories about the tendering procedures that we ended up canceling our shore excursion our of sheer frustration of not knowing what to believe. 2. Not having our pre-purchased wine in our cabin and literally waiting hours on hold to get through to Room Service to get them delivered. 3. Food in Horizon Court was usually closer to room temperature than hot soup or cold deserts one would expect. Snapper Ceviche in MDR was also room temperature and not chilled as it should be. One "so good it was bad" note is that the comedian, AJ Jamal was so popular his 3 extra shows were overflowing from the Explorers Club and should have been relocated to a larger venue. On the positive side, the coffee was smooth and excellent. Salty Dog's is definitely worth the up-charge. ( and a special shout out to Meena ) Movies Under the Stars, with pillows, blankets and popcorn, was a treat. The transfers to and from LAX were smoother than I expected Other than these things, I would say the good and bad were the usual for what you would experience on a cruise. Read Less
Sail Date February 2018
Ship is old. Cabin was roomy but we had to go in and clean the entire cabin. And this cruise line is suppose to be luxury? LOL it is worst than Carnival. They don't make the towel animals. They make you wait a very long time to ... Read More
Ship is old. Cabin was roomy but we had to go in and clean the entire cabin. And this cruise line is suppose to be luxury? LOL it is worst than Carnival. They don't make the towel animals. They make you wait a very long time to get your luggage. The food was eh. Entertainment shows were good. Lots of Trivia to much in fact. Port was so boring. We went off the ship for 45 mins there was nothing there. I think this was the most I ever paid for a cruise and never again. I even wrote Princess and a week later no one has even sent an I am sorry. NOTHING. DO NOT GO ON THIS TRIP waste of money. I will not be Cruising with Princess again. It is not the love boat that is for sure. Please read the reviews I did not think this was great at all. Read Less
Sail Date February 2018
We had always wanted to do Mexico and it was the second cruise of our trip making the first was Cuba The bar staff (making the drinks) were very good but the waitress service to the tables and around the pool areas was very bad. We were ... Read More
We had always wanted to do Mexico and it was the second cruise of our trip making the first was Cuba The bar staff (making the drinks) were very good but the waitress service to the tables and around the pool areas was very bad. We were in a night club area 1 night waiting for the band to come and play, there were about 4 groups of people there. There were 2 waitresses standing in a corner talking. Each group had to go to the bar themselves while the waitresses stood around talking Occasionally they walked around the area picking up glasses and not offering to get drinks On 1 occasion we noticed then attempt to take a glass where the lady had not finished her drink We are planning our next cruise and Princess lines would not be our first choice Also there were too many people for the open spaces. The free ice cream was only soft serve (Holland America have a choice of 3 flavours plus soft serve each day with lots of topping options) The buffet food selection was not as good as Holland America Read Less
Sail Date January 2018
This was my first cruise so my opinion may need to be taken with a grain of salt. The ship seemed well maintained, common areas neat and clean. I had been warned to expect a tiny cabin but IMHO the cabin (with balcony) size was fine for my ... Read More
This was my first cruise so my opinion may need to be taken with a grain of salt. The ship seemed well maintained, common areas neat and clean. I had been warned to expect a tiny cabin but IMHO the cabin (with balcony) size was fine for my wife and I, clean and comfortable. Bathroom was dated, chips in the sink, slow shower drain. Onboard entertainment was lacking. There were so many missed marketing oppertunities for Princess. For instance, people don’t like playing games for fun, give a prize to the winner, even if it’s cheap cruise line merch. You get something for winning and the business gets some advertisement. Being a gym rat, this area of the ship (or any vacation spot) is always an area of a concern for me. Princess did not disappoint! The fitness facility had everything needed to get in a complete workout, plenty of ellipticals and treadmills, weight machines all well maintained, plenty of free weights and a very nice “studio” area. The hot tubs were warm at best and the jets were not working on any, the only negative about this area. And now for the worst of it, the food. I realize the masses must be catered to but I have NEVER eaten so much bland tasteless food in all my life! I know they need to make a profit but cutting back on spices and seasonings is the wrong place to do so. Apple pie should taste like apples not mystery goop with only a hint of cinnamon. I won’t even comment on what they called pizza and soft serve is NOT ice cream! Would do t kill you to serve regular hard packed ice cream? Service in the formal dinning room was slow on all 3 nights, one of which we waited 20 minutes just to get water. Courses were served to the entire section at the same time. It didn’t matter if you orderd 10 minutes before another party in your section arrived. The servers waited until the entire section had ordered. Again the same problem with the buffet hampered the formal dining room, bland food. Mind you everything was prepared properly, nothing over or under cooked but it all had NO flavor. I was hoping the speciality restaurants would be different, alas I was disappointed here as well. Service was slow even when there were all of 6 tables seated. Everything was cooked properly but it was all bland. All throughout the cruise I kept getting the feeling the wait staff, bartenders, baristas, etc were looking at the passengers with much disdain. I honestly believe after serving us they were walking away thinking to themselves “Explictative! Americans!” Mind you we were treated properly, this was just a feeling we got. As the cruise wore on the staff seemed more and more annoyed simply by our presence. One morning our steward was most annoyed we were still in our room at 8:30. Another was annoyed to have to move so we could pass him in the hall. Words cannot describe how rude the barista at the 24 hour coffee bar was. Disembarkment was a complete and total cluster. It was clearly printed on the daily letter to meet at 8:45. Much to our surprise when arriving in the theater at 8:30 we discovered our group had already left the ship. Apparently the 8:45 meeeting time was the time our bus was leaving for LAX. All in all I feel the cruise was nice, nice enough to make me want to cruise again........on a different cruise line. Read Less
Sail Date October 2017
My husband and I just got back from a 7 day Alaska cruise on the Ruby. As someone who grew up cruising, I was very much looking forward to experiencing it in a different stage of life. Starting at the beginning, I thought embarkation ... Read More
My husband and I just got back from a 7 day Alaska cruise on the Ruby. As someone who grew up cruising, I was very much looking forward to experiencing it in a different stage of life. Starting at the beginning, I thought embarkation was flawless. We had a later check in time and arrived a little earlier than suggested (around 1:30) and found that we were able to get on the ship quickly without a hitch (probably took about 20 minutes, which is not as easy as I had remembered it being in the past.) Cabin: We met our room steward, Ed, immediately upon arrival to our room. He was probably one of the highlights of the actual cruise, as he immediately knew us by name and continually referred to us by name and a friendly greeting every time he saw us, just as he did with all of his other passengers. Our cabin was an interior and par for the course for cruise cabins. The bed was super comfortable. Room temperature felt a little stuffy at times, even though we had it set on the coolest temperature. My biggest regret is not having splurged on a balcony cabin for this cruise. Dining: As with any cruise, we thoroughly enjoyed the food. There was a ton of variety and everything always seemed fresh. Desserts were phenomenal - creme brulee, pavlova, and baked alaska being my favorites! I was personally disappointed to see how many people chose not to follow the dress code for dinner. I'm not sure if it felt more casual since we opted for anytime dining, but on the non-formal nights I observed people in the dining room that had on everything from pajama pants, to sloppy t-shirts. Formal nights, they seemed to be more strict and turned people away if they were wearing shorts. Also, on nights that we wanted to sit at a table for two, we were essentially placed at a very long bench with other "tables for two" with each table separated by only a few inches. So it still felt like we were eating with a bunch of other people, which was fine at times, just unexpected. The buffet was often crowded and on more than one occasion, we had to wait several minutes before jumping in to quickly grab the seat of someone who just left. This may be different on warmer itineraries when people prefer outdoor seating. Our main qualm with the food was the poor quality of coffee, which seems to be yet another upselling scheme - which worked on us, we went straight for the International Cafe so we could actually get some decent drip coffee. If you are an avid coffee drinker at home, beware that the coffee served in the buffet isn't going to cut it. If you need caffeine, try the Earl Grey teabags or just do what we did and beeline it for the nearest cafe while in port. We were told by a worker there that all the cruise passengers come into their shop begging for drip coffee. I would think that would be an easy and affordable perk that should be included in our package. Entertainment: We opted out of a lot of the daily entertainment, if anything, because we were afraid that a lot of it was more upselling schemes that were masked as "activities." We went to the magician/comedian one night who was okay. I remember hearing rave reviews about Magic to Do and was disappointed with that show. There was no real story line and the magic tricks used were cliched and cheesy. The singing was great and I did enjoy the selection of songs they chose to use. Colors of the Wind was probably the best number IMO. We enjoyed the culinary presentation of the head chef although probably could have skipped the galley tour. I also wish we had taken advantage of the Iditarod lecture and some of the other lectures that were offered about Alaska, I heard that those were really good. Ports: Loved all of the ports, although didn't feel like we had enough time in Ketchikan or Victoria. We did one excursion through Princess in Juneau - we got to see Mendenhall Glacier Park, Salmon Hatchery, and Glacier Gardens. We felt like we got really good bang for our buck on this tour as we got to see three totally different highlights in Juneau. In Skagway we booked through a private tour company - Alaska Excursions and got to go to the summer musher's camp. This was probably one of the main highlights for me, as it was so interesting to learn about the musher's lifestyle and meet all the sweet dogs. If you are a shopper, note that Juneau and Skagway mainly consist of your typical cruise port jewelry, Del Sol, etc shops that have deals set up with the cruise ships. Save your shopping day for Ketchikan when you will find more of the local artists and shops on Creek Street. Glacier Bay was breathtaking and the best day for pictures. We were a little annoyed though, as we staked out a spot on the ship and waited for it to turn so we could have prime viewing of Marjorie Glacier, but were immediately crowded by others once we had a good view. In summary, this cruise definitely isn't about the bells and whistles. They seem to focus on the food, service, and upselling. If you're looking for a luxury cruising experience, this probably shouldn't be your first choice. But if you are looking for a great itinerary and don't care as much about a fancy cruising experience, it may be a good option. Read Less
Sail Date June 2017
My husband and I are active travelers and enjoy being outdoors. We have been on Princess Cruises in several countries, and our cruise experiences have all been so outstanding that we were excited about booking this Mexican Riviera cruise ... Read More
My husband and I are active travelers and enjoy being outdoors. We have been on Princess Cruises in several countries, and our cruise experiences have all been so outstanding that we were excited about booking this Mexican Riviera cruise during our Spring Break. My husband's brother joined us on this cruise (in his own cabin) as a mini family reunion. As I am a teacher, our travels usually occur during school breaks. We had not been to this part of Mexico before and were looking forward to exploring it. CATALINA ISLAND: Because the cruise departs from San Pedro, CA, we decided to visit Catalina Island before the cruise. Transportation from LAX was a breeze with the LAX Flyaway to Long Beach for a very reasonable price, excellent schedule and quick service. We then caught the Catalina Express ferry to Avalon, where we stayed for two nights at the Avalon Hotel. What a friendly, charming little inn in a central location! For three days we hiked, biked, and toured the island, most of which is a nature preserve. If you go, check out the excellent happy hour at the Lobster Trap restaurant. It was a relaxing way to start the vacation. Then we took the ferry back to San Pedro. PRE-CRUISE HOTEL: We stayed at the Crowne Plaza Los Angeles Harbor Hotel for the night before the cruise. The location is perfect, as it is close enough to the ferry dock and the cruise terminal to walk. We walked from the ferry dock at night, and the route is well-lit and felt safe, with people out walking their dogs or strolling. It took 15-20 minutes with wheeled luggage. The hotel also offers a shuttle for $5.00 per person, but we love walking. There are several eateries in the area, and our favorite was Happy Diner a block away. Make sure to try their Huevos Rancheros and Breakfast Burritos for breakfast! CRUISE DAY: On cruise day, we walked from the hotel to the cruise terminal, stopping along the way to purchase our two allowed bottles of wine. As we entered the parking area and approach to the terminal, a free shuttle bus picked us up and saved us a few steps. Embarkation was a breeze, as there were not many people checking in at the time. Also, we were allowed to bring our own luggage on board. In the past, we had to leave the luggage and have it brought to the room, later than I would have liked. We were able to unpack and settle into our cabin before the sailaway! It was very interesting sitting on the balcony with a glass of wine and sailing through a working shipping port, one of the busiest in the world. OUR CABIN: The cabin was nice, like other Princess balcony cabins we'd had before. There's lots of room for everything you need for a week on the ship. The bed was extremely comfy! There are only two outlets at the desk, so we brought a plug in outlet cube that gave us 4 all together, enough for charging all our devices. The bathroom has large bottles of body wash and shampoo. Bring your own conditioner, or your hair will become very dry. We also had a small bar of soap and a tube of lotion. ROCK AND ROLL: One thing we noticed on this cruise that we had never dealt with before was loud creaking and popping sounds when the ship was underway at the beginning and ending days (sea days) of the cruise. The seas were not rough at all, but you could feel the movement of the ship. We checked everywhere in the room for anything that might have been loose or hitting something else, but the sounds came from the walls. The loud noises really affected the quality of our sleep, as the ship usually sails all night. We talked to our steward about it and he said that it's always like that. It was not like that on any of the other 7 Princess ships we have sailed on, and those were in rougher seas at times. DINING: We tried several of the dining options on the Ruby Princess. For breakfast, we usually went to the buffet, but on this ship we noticed that there was not much variety from day to day. It was the same basic items daily, and they were prepared adequately, but not very interesting or imaginative. The fresh fruit was nice. Dinner in the buffet was a different story, with lots of variety and choices, and of course the salad bar. It was ALWAYS hard to find a table to eat at in the buffet. Room service was consistent, with a limited variety of items. The anytime dining room dinners were excellent, especially the prime rib and the filet mignon with shrimp, but both nights we were there the service was very slow. One night it took us 90 minutes from start to finish, so we missed a show. The real stars of the ship were the Trident Grill, where we had perfectly cooked cheeseburgers, and the Pizzaria, which serves delicious fresh hot slices. The Grill also served barbequed ribs one night. ENTERTAINMENT: We enjoyed the lounge musicians, but avoided the Piazza, which was always jammed with people. The production shows were ok but not stellar, and the comedian was hilarious! It was often hard to find seating in all the venues, even the Princess Theater. The best show we saw onboard was the Folkloric Show in Puerto Vallarta. It was EXCELLENT. ACTIVITIES: As first-time Mexico cruisers, we had not anticipated the number of children who would be aboard. The pools and hot tubs were filled with people at all times. We never got a chance to play ping-pong, mini-golf, or basketball because those areas were constantly full of people. "Hiking" around the ship for exercise, a favorite pastime of ours, became frustrating because of the groups of kids running around yelling or loitering in the halls and stairways. Empty elevators often had all the buttons pressed to stop at each floor. With 3 sea days, had I known in advance, I would have avoided booking this particular itinerary. SERVICE: The service on our previous Princess Cruises has been most excellent. This cruise felt somewhat different. We did not receive our famous emblem tote bag because they were out. We had to ask for robes. We had to get up and get our own drinks and silverware in the buffet. On Princess Cruises, usually the staff is so gracious and accommodating. On this cruise, we sometimes felt as though the staff was overworked and too busy to serve us. The one shining exception was our waiter in the bar, who remembered our names and drink orders although we did not go there often. PORTS AND SHORE EXCURSIONS: This itinerary started with two sea days, then we went to Puerto Vallarta, Mazatlan, and Cabo San Lucas, followed by another sea day, then arrival back at Los Angeles. Puerto Vallarta was a beautiful port. You walk directly off the ship into a large plaza area surrounded with shops and restaurants. I wish we could have had more time to explore the town, but we were on a Princess tour for almost the entire day. We went on the Vallarta Adventures tour featuring horseback riding to Quimixto Waterfall, snorkeling, and lunch and kayaking on Pizota Beach. We loved our guide, Hugo! The ride to Quimixto on the Apex inflatable boats was fast and fun! The walk through the village and horseback ride to the waterfall was exciting for a first timer, and we had time to have a snack and a swim in the pool. Then a horseback return (downhill!) to the village and back on the boats to the snorkeling spot. The snorkeling was not great at this time of year, murky water, and not many fish. The lunch at Pizota Beach was the standard delicious barbeque: chicken, fish and beef with sides and open bar. We had about 90 minutes at the beach and although kayaking was supposed to be part of the tour, there were none offered, just two standup paddle boards. After the tour, we tucked into the local market for some souvenirs as it is located right next to the dock. This tour was a 4 out of 5; we enjoyed it except for the snorkeling/no kayaks and it was a bit pricey. In Mazatlan, when you leave the ship, you have to take a free shuttle through the shipping area to the terminal, so factor that extra time in. We booked a 5 hour tour to the Verde-Camacho Turtle Sanctuary directly on the internet with Turtle Tours Mazatlan. They were very easy to deal with and communicated with us regularly before the tour. They picked us up at the dock and took us on a mini-tour through the city before taking us to their sanctuary about 20 minutes out of town. We loved being in a small group of 8 people, and Misael and Eduardo were very knowledgeable and graciously answered our many questions about the area, the sanctuary, and the lifestyle. We toured the turtle hatchery and facility, then were served fresh fruit. After that, Eduardo took our party of 3 on an ATV tour of the sanctuary to view the beach and wetlands, along with its many inhabitants! It was extremely beautiful and unspoiled. We saw birds galore, and the tracks of the resident crocodile. Unfortunately due to the low water levels related to this year's weather, we were not able to take the kayaks through the mangrove wetlands as we had hoped. Following that, we were served a delicious meal of tortillas, beans, scrambled eggs, and homemade salsa with chips. Then it was off on a guided walk through the dryland forest of the preserve, where we saw the many native plants of the area. When we returned from our trek, we were surprised by a plate of ceviche, so fresh and delicious. I had no idea on booking this tour that it would be not only a wildlife adventure, but also a foodie tasting tour as well. Normally we would have been allowed to help release the baby turtles into the ocean, but nature did not allow it on this trip. Hopefully we will be able to visit again in the future. We gave this tour a 6 out of 5 stars, it was an outstanding experience. We recommend it highly, especially since the reasonable cost of the tour directly benefits the sanctuary's work preserving sea turtles and educating children about ecology. After the turtle tour, we had 3.5 hours before the ship departed, so we decided to climb to the El Faro lighthouse at the top of Cerro del Creston (Creston Hill). It's super close to the dock, and the turtle tour guys were nice enough to drop us off at the base of the hill. (Thanks Misael and Eduardo!) In fact, they offered to come back for us to give us a ride to the ship. So awesome. Anyway, the walk to the lighthouse starts near a wastewater treatment plant, but the smell is not too bad. The trail is rough and rocky at first, but with an easy slope. Further up the hill there are paved stairs. It's easy but bring water, as it gets hot in the sun. The views along the way are beautiful! At the top you are rewarded with a 360 degree view! There is a little shop where you can buy a cold drink. Listen for the barking of the seals from a little island offshore. It took us only about 25 minutes each way, with lots of stopping for pictures. The walk back to the ship took about 20 minutes, but we could have easily hailed a pulmonia cab for just a few bucks. If you love hiking, El Faro lighthouse is a must do. If you missed opportunities for shopping as we did, the cruise terminal has souvenirs and clothing and there is a nearby arts and crafts center with many vendors. In Cabo San Lucas, the ship docked from 7am to 1:15pm, not much time to explore. The ship is anchored in the middle of the bay and tenders transport passengers to shore. We booked the Sea of Cortez Zodiac Raft and Snorkel Tour through the ship, which was a 3.5 hour tour. We cruised on small inflatable boats past Lovers Beach, stopped at El Arco for photos, saw the sea lion colony, and we even saw a whale! We then sped (fun!) to the first stop, Santa Maria Bay. We jumped in and were surprised that the water felt so cold. They fed the fish there, so we were surrounded by hundreds of colorful fish! The guide snorkeled with us, and showed us cool things like a shark and a puffer fish. Then we climbed the ladder back into the boat and motored on to Chileno Bay. Not everyone went back in because they were a bit cold, but I'm glad we did because it was different. On the way back, we zoomed along and surfed the turquoise waves at Medano Beach. One of the funniest things we've seen is the smart sea lions who swim up and perch on the transoms of the fishing boats as they enter the harbor for a fish snack. We gave this tour a 4 out of 5 because the water was uncomfortably cold, but at another time of the year it might be warmer. The tour guides were very friendly, one even took my camera down to take a picture of the shark for me! After the tour, we only had a little time to walk along the waterfront, which is vast and lined with restaurants and shops. The handicraft market near the tender port has a lot of local items. There was a man giving visitors chunks of fish to feed a huge sea lion at the boat ramp. Bring money for the public bathroom, you have to pay a dollar to use it! All in all, a Princess Cruise is one of our favorite ways to travel. We love the convenience of unpacking just once and having your hotel, restaurants, and transportation all in one, so that we can focus our attention on the places we are visiting. We love getting off the ship at every port and exploring just as much as we can without worrying about all the details of travel that can take so much attention. We're not big fans of sea days, and we usually try to choose cruises that have as few as possible. This cruise had three sea days, and it seemed as though there were SO many people (especially unsupervised children) in the public areas almost all the time, to the point that we could not enjoy the amenities of the ship. We will definitely travel with Princess again, but we'll avoid the Mexican Riviera during school holidays. Read Less
Sail Date March 2017
Our experience with Princess was a mixed bag of goods! We took an 8 day cruise from Los Angeles to Mexico. The ship itself was nice. We had a balcony room on the top floor in the back. It was a bit rockier than the front as well as ... Read More
Our experience with Princess was a mixed bag of goods! We took an 8 day cruise from Los Angeles to Mexico. The ship itself was nice. We had a balcony room on the top floor in the back. It was a bit rockier than the front as well as noisier because we were right under a restaraunt. If I were to book again, I would get a room in the middle of the ship around the 9th or 10th deck where it is quieter and smoother and also closer to the ocean waves sound. We thought that the entertainment was great! Talented music, magic, and variety shows, hilarious comedians, and wonderful night life dancing. We thought that the last show, "The Voice of the Oceans", a take off of "The Voice" reality singing show was absolutely fun for everyone as the audience participated in choosing the winner. During the day, there was a wide variety of things to do. Because we love sports competitions, we entered ping pong, golf, and other competitions like Trivia. The highlight of our trip was definitely the excursion we took in Puerto Vallarta which was a Jungle Adventure. Our day was filled with one exciting event after another. About 20 of us took a speed boat for an hour to a place where tanks picked us up and drove through rugged terrain. We then got off and rode mules and hiked to the top of a mountain. Then, there were several fun ziplines, one where you could literally hang by your feet and zipline upside down. We then scaled down a few mountains into rivers and waterfalls. We ended the day with 2 water slides that literally took your breath away! A day filled with fun packed adventure. I would highly recommend this excursion if you're physically fit and adventurous! However, there was one area that shocked us and left a bad taste in our mouth for Princess line. Horrible food servers and bartenders!! We had cruised with Carnival before and had so enjoyed the servers on that cruise. They were very gracious, friendly, and bent over backwards to please. On Princess we had the exact opposite experience. One night we literally had a waiter bang our food down on the table after we asked if he could serve us what the people next to us were having. Apparently their waiter had made it special and it wasn't on the menu. Our waiter felt it was incredulous of us to ask him to do that. From that point on, he would bark rudely when he spoke to us and had actual anger problems when we asked for anything. This is unacceptable if you are looking for a good dining experience. The bar tenders and bistro servers seemed annoyed and not friendly when you would ask for a drink. In my opinion, this one area of bad service colored our view of Princess and I'm not sure we would choose this cruise line again. So, if you like adventure, and a lot of fun activities on board, but don't mind being treated rudely from the wait staff, Princess would be perfect for you! Read Less
Sail Date November 2016
We decided to take a Holiday cruise since most of our family was not going to be in town. The Cruise Ship was nice it seems that Princess is really luxurious and classy. There were a lot of people being a Holiday, but it was still a nice ... Read More
We decided to take a Holiday cruise since most of our family was not going to be in town. The Cruise Ship was nice it seems that Princess is really luxurious and classy. There were a lot of people being a Holiday, but it was still a nice trip. The food during the lunches at the Buffet were OK, but it seemed like they were serving a lot of the same dishes. At night time there were more options at the Buffet. The dinner dining rooms where also having a lot of the same dishes so we went to the Crown Grill which was excellent. There was some good shows, but not that many so I felt like they should of had more entertainment. Also there wasn't that many daily activities so we played Bingo or went to the Casino. Over all it was not a bad trip, but they need to get the bathrooms more clean the toilets self flush so it was quite unpleasant. Also a lot of the toilets were backed up. The staff mostly were nice and greeting you, but some would not give you the time of day or even glance to say hello, I was a bit upset about that. We will be going again because compared to Carnival I think that Princess is better and more classy, plus less kids on the ship that is when it's not a Holiday Cruise. Also our room attendant Andrew was excellent he was a really nice guy, and always asked us if we needed anything he was always there with a smile, and a joke. Read Less
Sail Date November 2016
This was a disappointing cruise. While there were some highlights, most were not due to Princess or the vessel itself. The boarding was wonderful. The staggered boarding couldn't have gone better. We arrived at out appointment ... Read More
This was a disappointing cruise. While there were some highlights, most were not due to Princess or the vessel itself. The boarding was wonderful. The staggered boarding couldn't have gone better. We arrived at out appointment today time and there was no line and no crowd. What a change from our last cruise with RCCL when we stood for 45 minutes in a long queue. In and out in 2 minutes and onto the ship. Right to our cabin and to muster drill. Our baggage arrived with minutes of that concluding. We met our cabin steward in the hall, though we rarely saw or heard from him otherwise. He seemed pleasant enough, though somewhat disengaged. Not especially friendly or interactive. All business. In fact, that can be said for pretty much all the staff. As for the restaurants, we can only comment on the buffets and the "normal" dining room. We didn't eat in the specialty restaurants. The buffet was small compared to other cruise lines such as RCCL, though the food was of comparable quality. We always found something to eat at lunch when we went as well as the two dinners. There were ample Asian selections consistent with the large Asian population on board. The main dining room food was not up to our expectations. Food was poorly prepared and served in portion sizes bordering on absurd. One example: a beef Wellington consisted of one 1/2 inch slice of a 4" Wellington round, with undercooked pastry dough (raw next to the meat) over a stock reduction that was so salty it bordered on being a salt lick. We observed others ordering multiple entrees to solve the portion situation. The bars were fine, if noisy. The exception was Skywalker's Nightclub during the day. This turned into a quiet hangout that was a great place to get away from the noise. The casinos were, unfortunately, smoking. They had one non-smoking night, but they reeked of smoke even then. Until Princess and the other lines ban smoking in the casinos, I won't be gambling. The shows were a mixed bag. The comedians were OK. Another solo performer was entertaining. The Princess shows were disappointing, as was "The Voice of the Ocean," a Voice knock-off that really was just upgraded karaoke (and our performers were not especially good). Unlike some lines, the Ruby Princess has no dedicated movie theater, but the movies it showed at the pool, in its big theater, and on TV, were all recent box office favorites, including Star Wars: The Force Awakens. Before you buy anything at Effy on board, be sure to check out Effy online. You can probably do just as well and remember that duty free does NOT mean you do not have to declare it and pay duty on it when you return. To the contrary. Disembarcation was flawless. They provided a service for some airlines where they would pick up your checked luggage and deliver it to the airport for $20 per passenger. That worked wonderfully. Shore excursions were mostly top notch, but these are all third-party providers. Ketchikan - Adventure Kart Expedition. 5 stars. Fabulous. A thrilling 90 minutes. Warning: the seats absorb water and your pants will get wet if you don't wear their waders or otherwise put something waterproof under you. We saw Eagles at near point blank range at the first stop. Juneau - whale watching & Mendenhall Glacier Photo Safari. 2 stars. This was disappointing. The "photo safari" was an hour walk through the trails outside the Mendenhall visitor's center. While our guide described the trees and mosses, it really wasn't a "photo" or "safari" and we easily could have done this ourselves. The whale watching was a bust. We saw whales, of course, but it consisted of an odd tail or back a quarter to a half mile away. Even with a 350mm lens, there was nothing to photograph. Skagway - Ghost & Good time Girls Walking Tour. 4 stars. This seemed like it might be a throw away tour for us, but it ended up being one of the best (and cheapest). A nice walk around Skagway, and highly entertaining. Skagway - To the Klondike Summit. 3 stars. This motorcoach trip goes into Canada basically along the same path as the path followed by those in the Klondike gold rush. Informative. Pleasant. Felt a bit rushed but there was a lot of educational information packed into the trap. Read Less
Sail Date July 2016
Having sailed transatlantic several times, we thought it was time to sail the Pacific. Princess offered the itinerary and dates which fit our schedule. We had been on the Ruby before in the Caribbean and felt it would suit our needs for ... Read More
Having sailed transatlantic several times, we thought it was time to sail the Pacific. Princess offered the itinerary and dates which fit our schedule. We had been on the Ruby before in the Caribbean and felt it would suit our needs for this cruise. However on this cruise, with many sea days, inadequacies did show up. We had a standard balcony cabin - R503. It was excellent primarily because it was on the starboard side. We enjoyed sunny afternoons and sunsets. However, if occasional noise from the pool deck above bothers you, go for a different floor. Entertainment in the theater was a mixed bag. Princess has introduced some beautifully staged shows made ugly by the incredibly loud sound. The band plays so loud and the singers scream making many in the audience cringe or leave. We had anytime dining which could be a problem. Since there are few reservations to be had, if you wish to eat at either 5:30 or 7:30 you will have no problem. Of course if you want to go to a show - usually at 8 and 10 - you'll have to figure it out. Thanksgiving dinner was a disaster for many. The buffet was so overcrowded there were lines out to the swimming pool. Service in the dining room was speeded up to such a degree that the enjoyment of the dinner was more like eating at a fast food restaurant. It was speed service and speed eating. Crazy. Many folks parked themselves in the Piazza at the international cafe to sit all day and knit, read or play cards. This utilization of space made it difficult for anyone else to find a table if you just wanted to sit and have a cup of coffee or eat lunch. The piazza is too small for the number of people wanted to use it. There were several activities geared to the Hawaiian theme - ukelele and hula lessons and instructions on making leis. However one must sign up quickly as there is limited space. Also, be aware that there is a cost to lei making - not indicated in the Princess Patter. Did we have a good time? Yes!! Would we do it again? No. We live in Florida - and the Caribbean islands - with the exception of Honolulu - are as interesting and beautiful...and easier for us to access. Read Less
Sail Date November 2015
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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