We chose this cruise to take our adult grand children to Alaska. They seemed to endure it as it was their first cruise ever. We, on the other hand, have cruised with Princess 9 times previously. This cruise was a complete disaster for us. We were charged for drinks we DID NOT ORDER; Waited over 45 minutes to have our order take in two of the seated area restaurants; drink orders, when we received ...
I have been on several cruise lines over the years, and historically always had a great time on princess. Unfortunately it had been a few years since we had been on a Princess cruise, so this cruise was a bit of a shock
On the plus side, almost all of the staff was great, except one woman at the front desk who was so rude, her behavior alone caused me to swear off Princess
So, after a long ...
We have enjoyed sailing on Princess in the past, however, this cruise was the worst ever.
The cruise port was a disaster from the moment we got off the bus from the airport. The people at the entrance to the cruise port said go stand in line. We asked where the line was and were told over there. Over there turned out to be a circuitous line with over a thousand people in it. There were NO ...
I’m not typically a complainer but….
My parents were with me on their 18th Princess cruise. I was on my 3rd Princess cruise. Previously cruised Royal Caribbean.
Medallion app is horrible. Worked randomly. This cruise was horrible compared to past Princess cruises. Did not always unlock the cabin door.
Buffet food seemed to be the same most days and was tasteless and dry. Drink orders ...
We wanted to go to Alaska from San Francisco. Alaska and San Francisco were awesome. The major issue with our cruise was the Medallion App and its poor performance. First, you HAVE to use it for many functions such as viewing your Folio. Although this is an option on your TV it refers you to the app. That happens a lot. It is constantly freezing up, has to be reloaded, staff has issues with ...
Absolutely zero Covid protocols on this ship despite being investigated by the CDC for 256 positive cases in 5 weeks. Make mask wearing mandatory, no smoking in casino, enforce hand washing at buffet and don’t let guest serve themselves at buffets. Those things could have prevented this from happening. I wore my mask the whole time and still got it. Loved the medallion, HORRIBLE NON EXISTENT ...
We were very disappointed with the lack of personal service received compared to previous cruises. Our ship was severely understaffed. From our cabin steward to the dining room staff, we mostly felt like they did not really want to be there. or, help us in any way. We felt the staff mostly was "put off" when we asked for something as simple as water or coffee. Our cabin steward was not very ...
My previous Princess cruise was so great, I booked my next right away. I honestly didn’t care where. Like the last, it was amazing.
The problems didn’t arise until the last day. I used a low-limit credit card for my onboard expenses (zero foreign transaction fees). An unanticipated number of unsettled authorizations put me “over limit.” I received a call in the morning of disembarkation and ...
We have been on Ruby Princess 5 times since the restart of Cruising. The food quality in particular in the Buffet and Main Dining Room have been steadily declining. We were on Discovery Princess and were pleasantly surprised how good the food was. Ruby Princess does not have Hand washing stations installed in the Buffet. Even the Grand Princess have hand washing stations in the buffet. The Crew ...
Pros:
1. Ship is laid out nice
2. We had a mini suite. The bed was very comfortable and so was our suite. We would have preferred a "private" balcony. Ours did not have a ceiling.
3. Our stateroom attendant did a great job.
4. All the staff was very friendly.
5. Disembarkation went well.
6. Liked being able to order drinks from anywhere (albeit they took some time to get to ...