235 Princess Ruby Princess Romantic Cruise Reviews

Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. ... Read More
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. Absolutely no enforcement of the stated dress code...Captains party now "casual"...flip flips, shorts and baseball caps are the norm. The " nickel and diming" of guests is simply embarrassing. There is an obvious downward free fall spiral of most everything...food, entertainment, activities and most importantly...SERVICE! As a shareholder...I am appalled as well as embarrassed and need to rethink my loyalty. Definitely not feeling like a valued guest...at all! We cruise approximately 6 times per year, we are currently in the middle of 21 days. We will be home 6 weeks and gone again for 30 more. We will take a four month break and again be gone for 30 days, followed by a two month break and 25 more days at sea. Following the completion of these cruises, we will be resuming our travels with a cruise line that provides the highest level of service possible. If more folks expressed their dissatisfaction and disappointment by realigning their dollars, perhaps Princess would rethink some of their decisions. Specifically... The dining...although some different options in the menu selection were available, the usual repetitive items were available. RAW salmon was served not once, but twice. Other guests at neighboring tables were also given RAW salmon. In the dining room the dress code was not enforced, a staff member responded when questioned, “ it’s only a suggestion, we can’t turn anyone away, for fear of offending them. Also, I would be fired.” The activities...the same two music options were available. Nothing suitable for dancing. The bars did have some EXCELLENT listening music. The lineup of planned activities were the exact same as every other cruise. Nothing new or exciting. There were several “enrichment” seminars that as some guests reported were, “ worth going to, as there was nothing else to do”. As indicated, although there were definite POSITIVE aspects regarding the service, like our dining room wait staff and our room steward, other areas were extremely lacking the service model. We saw people busing their own tables and retrieving their own drinks, all while staff were busy trying to refill the utensil trays, provide salt and pepper, clear tables, etc. The room...the bed was FANTASTIC! Our room steward was TREMENDOUS! We were pleasantly surprised with the “invisibility “ of our room steward. We cannot say enough great things about him! The staff..it was very difficult, if not impossible to get a straight answer from staff. No one seemed to want to take responsibility for anything. It was always, “ that’s the policy...that’s how it is to be done...my supervisor indicated...that was corporate’s decision...etc.” shameful that folks are put in a supervory role, yet unable to make a decision or take responsibility or be accountable for those decisions. Please give serious thought before entrusting your vacation to a cruise line that apparently has forgotten how and why they were once successful and the benchmark of the cruise industry. Read Less
Sail Date January 2019
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first ... Read More
The safety drill at the beginning of the cruise was supppper easy. All we had to do was go to our designated muster drill area, scan our key card, and sit down. We no longer have to bring our life jackets.  Pros: - Food! My first time attending this cruise back in 2017, I honestly couldn't find anything I liked in the main dining room ("MDR"). But I can confidently say, I loved every dish I ate this time around. Since I have a huge sweet tooth, my favorite thing to eat was creme bruele and their pistachio pudding (and I normally hate pistachio pudding). My favorite thing to eat in the MDR and the buffet was the fish cabob.  - The only time I was promised good service in regards to dining is at the buffet when I was asked if I wanted a drink. Cons: - My party (as well as other people on the cruise) had to ask for their complimentary Princess cup when they purchased the drink package  - Some of the menu options in the main dining area were misleading (saying something was buttered when it had a light sauce that wasn't butter, describing a menu as having fish but it was actually fish flavored) - In the main dining area, even when I tipped the server's assistant in cash before hand, trying to get refills was difficult with the exception of one section I sat in. - I had a server lift up my chair in the main dining room to get around me instead of asking me to scoot in a bit. (I didn't mention anything in the moment because I thought the person I was eating with did that or else I would have said something). - (SPOILER ALERT about the theft mystery) If you have ever seen the movie Pink Panther, there's your answer. Not intellectually stimulating so I am disappointed in the useless facts that was presented and how obvious the "mystery" was. - The public bathrooms were always out of order but I think that's a ship thing not a Ruby Princess thing. Overall, I would LOVE to do this cruise again and plan to. But the service in the main dining room continues to be a hit or miss. Read Less
Sail Date January 2019
Had a GREAT 7-day cruise to Mexico on the Ruby Princess. Met a nice couple from Canada. So here is a shout-out to LEO and Sandy if you read this "HEY"... We went with the Club Class upgrade this time and really enjoyed the perks ... Read More
Had a GREAT 7-day cruise to Mexico on the Ruby Princess. Met a nice couple from Canada. So here is a shout-out to LEO and Sandy if you read this "HEY"... We went with the Club Class upgrade this time and really enjoyed the perks that came with the upgrade. The dining and staff were outstanding. Our room steward was excellent and made the on-board experience a memorable one. He always would greet you with a warm and pleasant smile. Stayed on-board at Mazatlan and had a great spa day. They say there is a first time for most things and yes this was my first spa day. Let me just say it was worth every penny. I felt so good I even bought the wife some product for us. Movies under the stars was a nice evening out on deck watching a movie on the jumbo screen. All in All to sum it all up Great Food, Great Staff, and Great Time..... Read Less
Sail Date January 2019
My brother & his wife are avid cruisers & invited us along. I never thought I would enjoy a cruise so the first time he asked us to join them for a 2018 cruise I turned him down. My sister & Mom went on that cruise with them ... Read More
My brother & his wife are avid cruisers & invited us along. I never thought I would enjoy a cruise so the first time he asked us to join them for a 2018 cruise I turned him down. My sister & Mom went on that cruise with them & my sister came back with such great stories of her experiences I immediately signed hubby & I up for this cruise. Embarkation & disembarkation went smooth & fast. I had heard Princess has these down to a science & though I had no previous cruise experience to draw from I have to say it went very smoothly. There was plenty of activities to choose from onboard the Ruby Princess. I dare say if you can’t find something you’d like to do on a Princess Cruise you’re probably a grump who doesn’t like anything anyway. The dining was excellent we tried the Crown Grill & Curtis Stone for specialty dining, both were as described by Princess. All of our other dinners were in the Michelangelo dining room & were excellent as well. Our Head waiter was amazing, José Fernandez, my sister-n-law has a lot of food allergies & he made sure she got what she needed each & every night. José even worked with one of the chefs to create a bread for her that was palatable. No easy trick since she is allergic to yeast, dairy, eggs & sugar. They could only use the ingredients they had on hand after all, there was no running to the store. Our last morning on the ship before disembarking José met us in the buffet as we ate breakfast & brought her 2 slices of the bread they had created that she liked to go with her breakfast. All staff we encountered were great - it takes a special kind of person to do a job like that. You work very hard & have to be able to keep the smile on your face even when people are unreasonable. Most every passenger we interacted with was polite, decent & reasonable. I felt somewhat like I was living in a shopping mall with a bunch of other Canadians for a week : D We ate at the buffet for every breakfast & most lunches & enjoyed the selection it offered. The cruise director, (Natalie from Australia) & her assistant cruise director Yessy from Peru were stand outs for me also. I bumped into Yessy a lot doing trivia, karaoke & then working with her in the Princess Pop Choir & I absolutely loved her. If she’s not a Cruise director soon instead of an assistant I’d be surprised. She has unparalleled energy & just the right amount of excess personality required for the job. All three of my favorites were in higher profile positions but I would like to say that ALL OF THE STAFF on the Ruby Princess were exceptional. We’re already booked in on another Princess cruise to the Caribbean next year, hoping to take our kids & grandkids with us on that one. I came back new! Between the two of us we did 4 different excursions booked through Princess, all were excellent & as described. Read Less
Sail Date January 2019
Outstanding Cruise on the Ruby Princess. Great service from the cabin steward to the head waiter, all outstanding. We had a great room location - L309 - this was an ideal location for accessing the Lotus Spa, the Sanctuary and adults only ... Read More
Outstanding Cruise on the Ruby Princess. Great service from the cabin steward to the head waiter, all outstanding. We had a great room location - L309 - this was an ideal location for accessing the Lotus Spa, the Sanctuary and adults only pool, and the stairs to access the piazza and dining. We loved the enrichment programs such as the cooking demonstration and galley tour. The banter between the Head Chef and Maitre De was hysterical. We really enjoyed the shore excursions - we took in Whale watching in which we got a lot of great photos of humpback whales, seals, and dolphins and an old town city tour of Puerta Viarta. It included Tequila tasting at an organic farm and distillery, a lunch at El Set that had great food and spectacular views. The weather was perfect and the ship was beautifully decorated for Christmas. The food was fantastic and the staff was extremely accommodating to Julia's dietary restrictions. We highly recommend Princess Cruises and the Ruby Princess! Read Less
Sail Date December 2018
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was ... Read More
The food was horrible and bland. If you wanted a good steak dinner it’s going to cost you! They try to sell you everything. Not a cruise I would ever go on again! We had one meal that we paid for at the steak house Crown Grill. Food was excellent and service as well but it cost an additional $80.00 . They charge for self serve laundry machines, air conditioning didn’t work in our cabin. They charge for water bottles in your room and for cokes to be delivered to your state room as well. The portions in the dining room for the “included”meals we so ridiculously small, your truly needed to order 5 dinners to equal one regular dinner. The staff is clearly overworked and under paid. If you want to tip a staff member (that they don’t have to pool ) tip them with casino chips. Over all, I couldn’t wait to get off that boat Read Less
Sail Date December 2018
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The ... Read More
Nice Ports, Clean pretty ship. The problems no jogging track, closing down the deck that wrapped around the entire ship, food sub-par, no consistent music, and no sports bar. Could be so much more but the trip itself seemed so boring. The cigar room had not music and neither did the Casino. I like to sit at the while husband gambles but it was so dull I hated sitting there. The bar staff are great but the drink ticket does not offer much. At least on Carnival the dollar limit for drinks is much higher than $12. The quick food was awful as well as the room service. It took 20 minutes for them to answer the phone and the food was cold and terrible. The dinning room was decent but they push the pay food so much, I think that is why the dinning is so tasteless. Thankfully there was the best food at the international cafe. The staff and food there was terrific. A life savor. Sadly will not be back. Read Less
Sail Date December 2018
We usually sail on Carnival, however, I'm glad we booked the Ruby Princess for our 7-day Mexico cruise. We were platinum and were upgraded to a junior suite. Our room steward was excellent, he parked his cart across from our stateroom ... Read More
We usually sail on Carnival, however, I'm glad we booked the Ruby Princess for our 7-day Mexico cruise. We were platinum and were upgraded to a junior suite. Our room steward was excellent, he parked his cart across from our stateroom so we received excellent service. Carnival could get a lesson in ship design, Ruby does not put a band next to guest services. The horizon buffet food was excellent, very diversified. The main dining room food was very good with spacious tables. The pools were heated, unlike Carnival's cold water. The music was top notch, the mariachi band was good, and the best piano player I ever heard and I was in the business for 18 years. Anyone who complains about this ship should stay home. It is a ship and not a boat. Calling this ship a boat is like calling Mount Everest a hill. Written by: Captian Glen Read Less
Sail Date December 2018
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but ... Read More
My husband and I booked a cruise on the Ruby Princess to celebrate our 40th wedding anniversary. We booked a suite R402. The room was lovely and spacious, although it could have been refurbished a little because of the wear and tear, but we were still pleased. We arrived on the ship in Los Angeles and proceeded to purchase the all inclusive beverage package. We then went to the buffet. We went back to our room to freshen up and enjoyed the evening in the casino. The following day we celebrated our anniversary and had purchased a dinner for 2 at the Crown Grill. We had also been notified that our travel agency purchased a meal for the 2 of us at the same location. We were thrilled, then our meal arrived. I ordered a filet, medium rare. The filet was dry and overcooked. I did not say anything because I did not want to spoil the evening. We decided to give the Crown Grill another try the next evening. I ordered the rib eye steak.....same condition as the night before. By that time we decided we would not dine in that location for the rest of our cruise. We met many people while celebrating and exchanged some very interesting stories. On the 3rd evening we dined at Di Vinces'. My meal was pleasant, but my husband ordered the surf and turf that was listed on the menu under the Crown Grill. His steak was prepared as ordered, but the lobster tails were burnt. When we retired for the evening, we had reported that the drain in our shower was clogged to our room steward. The next afternoon the room steward had inquired if our drain was clear and I informed him it was not. I reported it myself to guest services. The drain was cleared and the ship offered us a credit for our inconvenience which we accepted. We decided to try the buffet. It appeared that the selection of food was the same, but the chefs had just switched the kinds of pastas but not the sauces. We heard numerous people around us complaining of the selection as well. One evening I requested that my husband go to deck 5 to select a dessert for me. He came back to the room empty handed and said that there were 3 employees behind the counter chatting away while my husband and a few others were waiting to be served. My husband decided not to wait until the employees finished their personal conversations and came back up to our room. I spent a lot of time at the Roulette table and did quite well at the end of the cruise. There was an Asian female bartender working there on one of the nights and she was not very friendly or pleasant. I feel that when people book a cruise, they look forward to having a relaxing time and be treated with respect. Maybe she was having a bad day or perhaps, did not like her job, but whatever the reason, she had to be trained on basic customer service. I have cruised a total of 10 times, six with the Princess and my experience was not what I had expected. We ran into some bad weather going home and the ride was pretty bumpy. I realize that the cruise line does not have control of the weather, but they do have control over the other issues I have mentioned. In the past I have always raved to anyone who wanted to know what cruising was like, unfortunately my 40th wedding anniversary cruise will not be one that I intend to rave about. Read Less
Sail Date November 2018
We've been wanting to try Princess after having done three Celebrity and two RCI cruises. Pros: Fastest embarkation and debarkation we have ever experienced, and the stateroom was ready upon boarding at 12:30. Stateroom: We ... Read More
We've been wanting to try Princess after having done three Celebrity and two RCI cruises. Pros: Fastest embarkation and debarkation we have ever experienced, and the stateroom was ready upon boarding at 12:30. Stateroom: We had Mini-suite E721 which was very spacious with a very comfortable bed and covered balcony. Decor is somewhat dated, couch sat very low and not comfortable. Nice layout with tons of storage. Wonderful room steward although, initially, there was a lot of dusty/dirty surfaces but our room steward apologized and cleaned it up. Dining: We had the early traditional dining at 5:00. Yes, it's early, but then you have the whole evening to make the first or second show of the various productions. We loved the food and service in the dining room. Well paced too, dinner didn't take forever, we had a table for 2 and enjoyed conversation with our table neighbors. Breakfast in the dining room was also excellent. As for casual dining, we loved their pizza - new york style - the best. The hotdogs were also delicious. Bar service was very good too. Entertainment and Activities: We enjoyed most everything, we did trivia, dance lessons, watched events in the Piazza. Lots of fun and varied things. I especially liked the Explorer's lounge, great intimate venue for music or comedy. Some performances were great - some not so much. Wonderful cruise director - Natalie Costa. I like the $6 min. for blackjack . We spent some time in the Sanctuary which is a great space with comfy lounges, but it can be windy. Service: Excellent service except that our tub was clogged, and was not fixed although we asked three times so we showered in ankle deep water. Used the ship's acupuncture doctor, he really helped my back. However, I didn't appreciate his tough sales pitch for more sessions. Ports: Cabo was a tender port so don't plan an excursion too early. Great beaches on PV and at Mazatlan - Stone Island on own Cons: Internet - worst at sea - until they implement their upcoming improvements it is so slow and you need to work in a public area to help with that, and you still get disconnected frequently. Stateroom Location: Under out stateroom was a small smoking area placed randomly on deck 7 so smoke wafted to our balcony at times. Stateroom - needs updating, bathroom really feels old The rough seas caused me to be seasick on the last day, others were affected too, not fun. The Ruby Princess is a very pleasant ship and never felt crowded. All in all, a great cruise, thanks Princess! Read Less
Sail Date November 2018
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and ... Read More
We've been on 30 Princess cruises and this just wasn't up to our expectations. Terrible WiFi connections, NO butter on the dinner tables for the bread and we hadf to ask numerous times before they reluctantly delivered it and then only gave a few. More than a few times someone at our table did not get their dinner and had to remind the waiter what they had ordered. We are really upset that our unused coffee cards paid for on other cruises will not be usable after next summer so we stand to loose hundreds if we don't travel before then. They should honor them because they promissed and we have already paid over $30 for each of them.Entertainment was so bad we didn't go to the theater after the second night. Cabin steward was excellent and getting on and off was seamless as usual. We'll still cruise Princess because of the perks we get but they need to listen to the complaints and fix some things. Read Less
Sail Date November 2018
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a ... Read More
We sailed on Ruby Princess during Thanksgiving week 2018. Ports of call were Cabo San Lucas, Mazatlan, and Puerto Vallarta. Weather was nice and warm other than the first and last sea days which were noticeably cooler. We reserved a balcony cabin on Caribe deck 10, had very large balconies compared to higher decks. Steward Ryan was very nice and helpful, he obtained synthetic pillows for me since I had a feather allergy. Rooms were spacious with plenty of storage and a refrigerator. Ice bucket in the fridge was refilled daily. I found the shampoo/conditioner combo in the shower was better than what's supplied in many hotels. Shower gel is also supplied and a tube of lotion. Beds were very comfortable. TV's were very large with lots of programs and movies on demand. Hubbie brought his own water kettle with auto-shutoff feature to make his coffee, and it was not confiscated, but we always unplugged it and put it away after use. Ships other areas were very clean. Service was generally very friendly all around the ship, perhaps a few that were too busy to take note of needs without being flagged down, but no apathy or rudeness was experienced. Heard complaints of excessive sales, but was never directly approached by anyone other than the photographer and my massage therapist, who were not overly pushy, just offering opportunities. There is a also free 30 minute stretch class also on the first and last sea day and the instructor took the first 15 minutes as an opportunity to try and sell Good Feet insoles. I was curious and so this didn't bother me too much either. However the princess patter seemed to have a huge number of items listed that I suspect were "sales oriented", and we just avoided attending those events. Food on board was very good. While I didn't have any particular food or meal that was mind blowing (we've been around the block a bit in the food world), we enjoyed all that we ate. The duck was delicious, I was even pleased by the turkey served on Thanksgiving which I assumed would be dry and tasteless. I think they brined it. In general the food is underseasoned, but with good reason as to not harm anyone's health, there are always saltshakers on the tables. We ate at the Salty dog the first night and the dishes were creative and tasty. Some descriptions were unclear though, so make sure to talk them over with the server to avoid disappointment. Pub lunch on the first sea day offered many British dishes were were not familiar with. I should have tried the steak and kidney pie, but was craving fish and chips. Share was good and creative, but not mind blowing for us. Liked that they had a vegetarian 6 course option and liked that their wine list was different than the main dining room, and the quieter atmosphere than the main dining room. Tea time at 3PM in the dining room had lots of tasty sandwiches, scones and deserts, a full meal actually. Wish there were more entre options at breakfast in the dining room, so we more often preferred the buffet for breakfast. We never ate in the buffet for lunch or dinner so can't comment on the quality of that. Don't love the hectic nature of the buffet much. Food at the international cafe in the piazza was really good, best salad dishes of the cruise and changed daily. My one and only pet peeve about the cruise was the super tiny wine glasses. Even in Share, they served the wine in a more delectable thinner rimmed glass, but it was still so small it didn't allow for aeration unless they only put 3 oz of wine in it (which is what they did when I ordered a glass of Chardonnay, and never got the other 2 oz of wine.). Vines has some proper bordeaux glasses (Reidel), and even let us use a couple for a special bottle we brought on board, but we had to leave the glasses with them and could not take them into the dining room. To compensate for this issue we started telling the wait staff we'd like to use the water glasses as our wine glasses ( as they had a little larger bowl), once our waiter disappeared and showed up with the glasses used in Share, and another time they showed up with the glasses from vines, though it was Thanksgiving that night and they may have been going out of their way to make the holiday special as we didn't get charged corkage that night either. Entertainment was generally very good. All the bands and singers were good to great in quality. Love Boat Disco deck party was fun. We only saw two of the production shows, but enjoyed them. Didn't love the guest comedian, but I may be more easily offended than some people. Gameshow type events were pretty fun to watch, including the Voice of the Ocean on the last night. I would like more musical acts during the day rather than just clustered in the evening. Ports- Puerto Vallarta was the most interesting and enjoyable for strolling around in our opinion. This was our first visit to any of these cities, so I'll leave advice on ports and excursions to those who are repeaters (and there were many repeaters on our cruise). If we ever do go again, we'd probably book excursions in all of them rather than city exploration now that we've seen them each. Read Less
Sail Date November 2018
The Ports of calls, is what really got my attention. The ship was made a little different some floors you could not go from forward to aft. The cabin was a decent size, but the shower was awfully small.The food in the buffet dining room ... Read More
The Ports of calls, is what really got my attention. The ship was made a little different some floors you could not go from forward to aft. The cabin was a decent size, but the shower was awfully small.The food in the buffet dining room was always cold and was not pleasing,pancakes was super hard, I ate a lot at the Salty Dog.. The entertainment in the theater was okay, I would give it a 7 out of 10. The movies was nothing recently made. Television in the room mainly showed live broadcasting such as CNN or news channels. At late night it would be nice to have a movie channel. Activities on the Ruby was good, it was always something going on.The service was excellent, no complaints at all the staff was super friendly and always there to help. the ports as I stated was awesome, excursions was great, there was enough time spent and the ports, so I did not feel rushed. Yes I would go again, Food could stand to be improved greatly. Read Less
Sail Date November 2018
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and ... Read More
We were so excited for this cruise. A number of people had told us that Princess had great service and fantastic food. We were excited for SHARE and other specialty restaurants. I anticipated days full of exercise classes and crafts, and nights of luxurious dinners and dancing the night away. Alas, it didn't live up to expectations. Embarkation took forever - just a ton of waiting and standing around in a too crowded space. Ship activities were a disappointment - most were based around selling us things; a raffle in a jewelry store is not exactly what I had in mind. There were very few exercise classes, and the ones they did have came with a hefty fee - TRX was $20 per session. It turned out, that while we had anticipated that most things on the cruise other than booze would be included, almost everything came at an extra charge. Even room service pizza came with a fee. Food was another area of disappointment. In the dining rooms, servers were not trained properly in how to serve, resulting in an awkward and clunky experience. Room service had tons of rules - you could only get iced tea in an 8 ounce glass, nothing larger or a pitcher (though you could get a carafe of coffee). The food itself was mediocre - the quality was not at all what I expected. Very little use of spices, and traditional ethic dishes such as lamb shawarma in the dining room were laughable parodies of the real thing. But specialty dining was even worse. Salty Dog featured a surly hostess and staff who didn't know the menu at all. The Ernesto burger, which supposedly came with kimchi and pork belly, was actually topped with sad wilted cabbage and undercooked bacon. But SHARE took the prize for a bad dining experience. Curtis Stone should be ashamed that this place is attached to his name. The space was really lovely, very modern and open. But the food was truly terrible. The burrata was inedible, and my salad course was literally grocery store bagged salad mix spilled sloppily into a bowl (greens were falling out one side of the bowl). While the scallops were nothing to write home about, they were the highlight of the meal, as they were followed by an unevenly cooked steak that was so lacking in flavor I did a double take when I bit into it. The dessert course featured ice cream so poorly prepared and stored that it was full of ice - vanilla ice cream shouldn't crunch. So that too was left uneaten. I'm still frustrated that we paid $58 to eat there. On the ship, everywhere we turned there was someone trying to sell us something. Most days, the Piazza looked like a swap meet with tables of knockoff jewelry and t-shirts in every hall. And that continued when we left the ship - in Cabo and Mazatlan you were stopped every few moments by someone wanting to sell you cigars or crafts. We didn't notice the same in Puerta Vallarta, as we did an all day excursion that left yards from where the ship was docked. We did really enjoy our excursions. In Cabo, we took a luxury sunset sail on a gorgeous 50 foot boat, complete with a light meal and drinks. And in PV, we did the Sea Safari, a 7 hour adventure with a speedboat, horseback riding, swimming in a waterfall, snorkeling, and a barbecue on a private beach. Those were the moments we wished comprised the whole trip. Disembarkation was a mess - too many people not knowing where to go, and the groups were too big to fit in the designated spaces. It really ended the cruise on a sour note, although customs and immigration once we left the ship was a smooth and easy process. We would definitely not go on this, or probably any Princess cruise ever again. Read Less
Sail Date October 2018
The Rudy was just revamped and there are many nice additions. The Salty Dog on 15 now offers many more items along with the regular hot dog & hamburger. The new coffee and cones was convenient & the coffee in the International ... Read More
The Rudy was just revamped and there are many nice additions. The Salty Dog on 15 now offers many more items along with the regular hot dog & hamburger. The new coffee and cones was convenient & the coffee in the International Cafe was excellent as usual. Embarkation was quick and efficient and the ship looks very nice and clean. There are many nice improvements to the interior of the cabins as well as new carpet and updated open areas. The dining room menus are new and there are lots more choices available. You can even order food from the Crown Grill at an extra price if desired. The theater is large with two levels and seemed to be a perfect size. The shows were well done with the dancers and singers and they had a comedian and magician. The music in the lounges was really good. Mariachi band, pianist, singer with a dance band, a duo and a DJ. The movies under the sky were good and recent ones like I Feel Pretty and Book Club An enjoyable Cruise for our family of 12. Read Less
Sail Date October 2018
Ship left out of Seattle which is convenient for us. We've done Alaska 10 times and wanted something different. This itinerary fit the bill. Ports of call were interesting and I adore the Ruby Princess. My only complaint is that food ... Read More
Ship left out of Seattle which is convenient for us. We've done Alaska 10 times and wanted something different. This itinerary fit the bill. Ports of call were interesting and I adore the Ruby Princess. My only complaint is that food quality seems to be less impressive than in previous years. Deserts and appetizers were wonderful, but on two nights the entrees were merely OK. My waiters offered different entrees, and did everything they could to make it right. I was OK with it as I am not a "foodie" and am happy with any meal as long as I don't need to cook and clean! If you are a "foodie", then I would suggest eating in the specialty restaurants (the Crown Grill is always great!). Easiest embarkation and disembarkation I have ever had! Entertainment was excellent as well. The production shows "Once upon a dream" , "Magic to do" and "Colors of the world" were entertaining. The magician, comedian, and singers were great as well. Movies under the stars was a bit disappointing just because it was too cold, despite staff bringing me 4 (yes 4!) blankets. Opted to do shore excursions on our own, so cannot speak to those. Can't wait to be back on the Ruby again in April! Read Less
Sail Date September 2018
It was our first cruise,and did we get lucky choosing Princess. If you don't have a magnificent time on a cruise with Princess,it's your own fault,for sure,period! We were amazed by the size of the ship,and how all the passengers ... Read More
It was our first cruise,and did we get lucky choosing Princess. If you don't have a magnificent time on a cruise with Princess,it's your own fault,for sure,period! We were amazed by the size of the ship,and how all the passengers were accommodated so well. What a friendly,knowledgeable,professional beyond belief staff! It didn't matter what employee it was,as they all were gracious,and gave you a smile. The entertainment was extraordinary. We never expected that many shows,by amazing talent,on one cruise! Whether it was singing,dancing,comedy,magic acts,or whatever, it was all top notch! The Ruby Princess Orchestra,is phenomenal. The arrangements with the headliners,and the cruise directors staff, were incredible.The super voices of singers Lou Gazzara,and Mark Morgan,were jaw dropping.The comedy,and guitar playing of Mr. Steve Moris,was astounding. The music,the food,the cocktails,no matter where you were on the vessel,was amazing. My next cruise will definitely be with Princess again,as it definitely enhanced our lives.....Thank You Princess,and staff. Read Less
Sail Date September 2018
Having done quite a few princess cruises, the Ruby is one of our favorite ships. The size is perfect; the large theatre can hold everyone if they do two shows ( which they typically do). The shows were spectacular-from the dancers and ... Read More
Having done quite a few princess cruises, the Ruby is one of our favorite ships. The size is perfect; the large theatre can hold everyone if they do two shows ( which they typically do). The shows were spectacular-from the dancers and singer to the comedian and Magician. Amazing employees that act like they really like their jobs. The food was excellent in the dining room. We never felt rushed. There are spots all over the ship that you can be alone outside your cabin. We love the grill topside. We run thru the buffet at lunch a load up greens; then have them grill a chicken breast for on top (resisting the fries of course). International cafe was a little crowded this cruise ( I think it was because of their new coffee card system). There seemed to be a line often and I don’t do lines! Love love love this ship. We already have booked another in February. Read Less
Sail Date September 2018
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and ... Read More
Watch you tube reviews of different ships before making your choice. Cruising costs a good chunk, but it should be well worth it. Alaska and it's ports were well worth it. However, ship staff, buffet, anytime dining, staterooms and staff helpful/friendliness fell flat. If you do choose to cruise with Princess, I highly recommend opting for club class. It's a little extra, but the perks are worth it. The dining alone is worth it. Club Class wait staff were exceptional and friendly. They always made us feel like guests. The food was excellent. I'm Italian and I'm usually leery of red sauce. Their sauce knocked my socks off. We never had a wait or a bad meal in CC. We often walked past anytime dining and saw long wait times. Important, if you want to catch excursions/shows. Don't waste your calories at the pub lunch. Fish fry was heavy and soggy. If you're going to pay an extra $29 pp in the Crown Grill Steakhouse, get the filet or the surf and turf. Filet in the dining rooms is great. Cooked perfectly every time. The buffet is a completely other story. They have hand sanitizing stations at the beginning of each line, but I hardly saw anyone use it or staff insisting people use it. There was never any seating in the main buffet room. You often had to walk around all the dining areas to find a seat for more than 2 people. Wait staff are there and milling about, but rarely are they helpful or offer to bring water (this is supposed to be a Princess buffet perk). The only time the buffet staff was available to help was when staff, in white coats, were present. I'm assuming they were supervisors. Staff serving the food were not nice. The international cafe staff was not nice, annoyed even. Steer clear of the EFFY store, even if they are offering free jewelry. It's not worth it. The Effy manager was high pressure, unfriendly and made us feel like we were wasting her time. The jewelry is overpriced costume. As luck of the draw, we had a Princess musician staying next to us. He played his guitar a couple of times, on the balcony next to us, and that was a wonderful bonus. The Lou Gazzara shows were great. He and the band were great entertainers. Stateroom was really outdated. The bathroom was spacious, but dilapidated with missing and cracked tiles. There is a shower curtain, which I abhor. It sticks to you and if you maneuver it, you'll get water all over the floor. I had to shift the shower head all the way to the side to avoid cleaning the bathroom floor. The view from the balcony was amazing. The balcony itself was outdated. The bed and pillows are very comfortable. The couch, chairs and balcony furniture is not. Trust me, I tried to catch the northern lights from my balcony for a few hours one night. The lounge chairs are not meant to lounge for long periods of time. The steward was efficient and timely. He was pleasant, but barely spoke to us. I don't remember his name, so that tells you something. We've cruised twice with Royal Caribbean and the steward was one of our favorite people on the ship! Overall, the ship staff was lacking, often times unfriendly and annoyed and couldn't be bothered. The exception to this was club class dining. Really, Club Class staff were really great. Although we paid for the friendliness. Overall it was an unforgettable trip. But Alaska is astonishingly beautiful in it's own right. The local people are great and very welcoming. We had a blast everytime we were off the ship. We booked a Viator, an Alaskan Shorline and a Princess excursion. All were great and worth the price. We traveled with our family, all adults, and made some priceless memories . My advice is to really research the ship and read reviews. I would absolutely 100% recommend an Alaskan Cruise that cruises through Glacier bay. The ship is up to you. Even with perks offered, if we cruise princess again, I would try another cruise line, just to compare. Happy Sailing! Read Less
Sail Date September 2018
It was a great deal and affordable for ys to bring our daughter and new son-in-law on their first cruise. We attended many of the onboard activities including Once Upon A Dream. What a fantastic production. The crab legs at the original ... Read More
It was a great deal and affordable for ys to bring our daughter and new son-in-law on their first cruise. We attended many of the onboard activities including Once Upon A Dream. What a fantastic production. The crab legs at the original Tracy’s Crab Shack were incredible and Joshua loves Tracy, loves working at the crab shack and was very attentive to us! What a joy to meet someone who thoroughly enjoys his job! Made our Juneau stop totally worth the wait as we had to postpone the port stop due to high winds and rough currents. The captain was calm and explained that issue in detail to keep all the staff and passengers in the loop. We were lucky enough to attend the chefs dinner and were treated like royalty by all the staff but especially by the chef and maitre’d. The food was delicious and the details of each dish made me want to go home and try the recipes myself! The next day we received additional treats delivered to our stateroom from the maitre’d as a thank you for attending the dinner. It was us who should be doing the thanking! It was an excellent experience that just can’t be repeated! Our cabin steward, Leo, took great care of us ensuring our room was impeccably clean, stocked with everything we required and requested. We met him right after we boarded and he worked hard to assist us in having a fantastic voyage. We were able to board very quickly and actually got to our stateroom well ahead of the actual “all ready” alert. Leo was there waiting to greet us with that beautiful smile and a sincere welcome! We couldn’t ask for a better cruise - from start to finish! Read Less
Sail Date September 2018
My wife and I have always wanted to go on an Alaskan Cruise and we spend months pouring over reviews and options for different cruise lines. After all of that, Princess seemed to be the obvious choice given the positive reviews and large ... Read More
My wife and I have always wanted to go on an Alaskan Cruise and we spend months pouring over reviews and options for different cruise lines. After all of that, Princess seemed to be the obvious choice given the positive reviews and large number of accommodations. So, my wife and I booked it in celebration for our 25th wedding anniversary and were not at all disappointed. We felt as though we were treated as a king and queen from the fine dinning every evening, to quick food and snacks throughout the day to the steward caring for our cabin throughout the day. If we stopped by our cabin to use the freshen up, the next time we returned it had been tidied up! The productions are of Broadway quality and the other entertainment was well organized and well run. We were delighted with our experience and will cherish it for our lifetime. Thank you Princess!! Read Less
Sail Date September 2018
I wanted to see Alaska but I'm not a big fan of cold weather. I chose Princess because I'd heard they were the best for Alaska cruise. I'd never cruised on Princess before. I was NOT disappointed. From embarkation till ... Read More
I wanted to see Alaska but I'm not a big fan of cold weather. I chose Princess because I'd heard they were the best for Alaska cruise. I'd never cruised on Princess before. I was NOT disappointed. From embarkation till debarkation, everything was much more than I expected! We traveled this time with a group of 14 (10 of which I had not met before). We did travel Club Class and this was a first. Club Class Dining and priority boarding and deboarding made it well worth it. We had a Jr. Suite and the bathroom was bigger than I'd ever seen on a cruise ship. The extra seating area and larger balcony were great perks. I'd highly suggest having a balcony - you see some of the most majestic sights right from your own balcony. We saw humpback whales, orcas, bear, otters, seals and eagles right from our balcony. The day spent in Glacier Bay alone made the cruise worth it. We saw the magnificent glaciers, went through floating ice to get in to the Bay and were lucky enough to see pieces of ice break off (called calving). They spent plenty of time right in front of the glacier and then turned the boat around for the other side of the ship to have the same view. We chose a seaplane excursion (don't miss this one - went to Taku Lodge, landed for lunch and a hike and back to the port) , an ATV excursion and a fishing excursion for our 3 Alaskan ports. They were perfect! A few of our friends did the helicopter excursion and actually walked on a glacier - looked spectacular too! The ports - Juneau, Skagway and Ketchikan were breathtaking by themselves. We did not have enough time in Ketchikan and I hope to go back one day to explore further. We didn't get off the ship in Victoria simply because it was the last night, we were tired and it seemed like a lot of trouble to deal with our passports to get on and off the ship. The service on board was impeccable. We did one thing we've never done on a cruise ship - we arranged for a Chef's Table dinner. At $95 per person this is the single most incredible thing I've done ON a cruise ship! The Maitre'D and Chef served us unlimited champagne and 3 appetizers IN the kitchen before seating us in the center of the dining room and serving us white and red wine and a fabulous 4 course dinner. At the end we were each given a picture of our group, a picture of our couple with the chef and the signature cookbook. We were all blown away by the entire evening. They had never done a group our size and it was quite an endeavor. I'll do this again - whether it is just my husband and me or a group. Just spectacular! All the entertainment we participated in was fun - comedian, magic, stage show, Voice of the Ocean, bingo and trivia. We fit in as much as we could and could not make it to everything available. We opted not to do spa treatments but many in our group did and loved them. The spa itself was beautiful. The Ruby Princess was a very well appointed ship and quite beautiful. I never felt crowded on board and the service was never slow or compromised at all. Room service was better than I'd ever experienced on other lines too. The beds are exactly as comfortable as they advertise - the Princess bed. So although I wasn't overly enthusiastic about going, I can not WAIT to go back! In one word - SPECTACULAR! Read Less
Sail Date August 2018
Let me start by saying Princess is not a party boat. My wife and I just turned 30 and love Princess for this reason. If you're looking for spring break and a liquor waterfall being poured into your mouth by a dancing bear you should ... Read More
Let me start by saying Princess is not a party boat. My wife and I just turned 30 and love Princess for this reason. If you're looking for spring break and a liquor waterfall being poured into your mouth by a dancing bear you should find another cruise haha. You can definitely have a blast and drink and be crazy but the Princess experience is definitely not built around this concept. Alaska is for nature lovers: This really is the last frontier. It's incredible, from the endless view of mountains torn through by the neon blue glaciers, to the real wildlife surrounding you. By real wildlife, I mean not in a petting zoo, free of charge, raw wildlife. We saw a bear on our nature walk, we saw whales while eating breakfast on the ship, sea lions fighting for salmon in Ketchikan, glacial ice falling into the ocean. We take nature for granted because we can watch it on Facebook and TV whenever we want. Seeing the real thing is priceless and truly unmatched. Go on this adventure. Weather: Do your research. just because it's Alaska doesn't mean its the frozen tundra. Know what the weather is averaging around the time you want to depart. The inside passage is where we cruised through ( Seattle> Juneau> Skagway> Glacier Bay> Ketchikan> Victoria, BC) and we stayed on top of the weather until the day before we cruised. Bring a light wind/rainproof jacket. This area is a rainforest, the second largest in the world! For August time, bring lots of light layers and a waterproof backpack. We were glad to be able to strip down into t-shirts during the hikes and throw them into a backpack for later. Overall I found the adverse weather nice and enjoyed how the fog and clouds complimented the scenery. Cruise experience: We chose to get a balcony at the risk of my motion sickness. It was well worth it. The gentle... Sometimes strong breeze was nice when I felt a little off and the view will help you forget about everything else. The staff is highly attentive, very knowledgeable, and generally appear to be enjoying themselves. I have friends who work on cruise ships and have spoken of the long hours so I have more appreciation for the fantastic customer service we were given. The food is AMAZING. I can't imagine anyone besides a Micheline star chef having any complaints about this cuisine. If you enjoy the casino they have all of the expected games and slots you would hope for. I don't gamble so I don know much more other than you are allowed to smoke while actively playing there. All in all I would highly recommend this trip. If you absolutely hate rainy cold weather or are trying to get away from it maybe look at another cruise. Read Less
Sail Date August 2018
Okay, a quick recap of our Alaska Cruise on the Ruby Princess. Saturday - great departure form Seattle, ate at the Crown Grill - great steak. Sunday - At sea with force 7 winds (Patty Cassels not feeling well), ate in Da Vinci Main Dinning ... Read More
Okay, a quick recap of our Alaska Cruise on the Ruby Princess. Saturday - great departure form Seattle, ate at the Crown Grill - great steak. Sunday - At sea with force 7 winds (Patty Cassels not feeling well), ate in Da Vinci Main Dinning Room - good selection. Monday - Arrived in Juneau, raining hard but we walked into town for get some stuff, ate in Buffet . Tuesday - Arrived in Skagway, raining hard - decided to stay on the Ruby because we had seen what we wanted to see last year. Wednesday - Arrived at Glacier Bay - no rain = beautiful day, decided to order room service for breakfast and lunch and watch everything from our balcony - the glaciers were amazing and spectacular, ate at the Crown Grill - steak again. Thursday - Arrived at Ketchican - NO rain, walked to Creek Street, ate at the Da Vinci Main Dining Room. Friday - Arrived in Victoria, stayed aboard the Ruby, ate at the Da Vincii Main Dinning Room - steak and giant shrimp. We saw lots of whales, eagles, otters, seals, and sea planes. We celebrated our Anniversary, Patty Cassels birthday and Robert Cassels birthday. One of the best trips we have taken. Read Less
Sail Date August 2018
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in ... Read More
First of all, take an Alaskan cruise. The inside passage through Glacier Bay NP was phenomenal, and we loved everything about our time in Alaska. But consider a different cruise line. We sailed with Royal Caribbean in the past, and in comparison, Princess is really missing the mark... The positives: 1. Excellent staff: all of the staff were extremely attentive and hard working. We were amazed at their efficiency and ability to keep things running so smoothly all of the time. We loved getting to know the staff in the dining rooms and bars. Great group of people. We both noticed, however, that many of the staff members seemed exhausted, stressed, and overworked at times. 2. The outdoor decks and pools: We loved the spacious outdoor decks, many pools and hot tubs, and amble seating on decks. It felt like there was more outdoor space on this cruise than our last. 3. Balcony: We booked an aft facing corner balcony. The room felt very spacious, and the balcony was huge. What a view! The room was very clean upon arrival, though the furnishings and carpet are somewhat dated. Our stateroom attendant was excellent, and really went the extra mile in everything. 4. Ports of call: We visited Juneau, Skagway, Ketchikan, and Victoria. Each of these places were amazing. 5. Embarkation/ Disembarkation: Never had a smoother, easier embarkation and disembarkation than this. Princess did a great job here. We were able to drop off our luggage at the pier at 11am the day we were scheduled to sail. Our boarding time wasn't until 1:30, which left us with plenty of time to walk and explore Seattle. By the time we got on the ship at 1:30, we were able to walk right on, and our luggage was already in the room. Very impressed. Cons: 1. The food: We aren't foodies, nor are we picky eaters. This food, however, was pretty bad. This was our biggest complaint, and the reason we would choose another cruise line. The buffet served the same things over and over, and oftentimes you would see yesterdays lunch or dinner show up in the next mornings scrambled eggs (mushroom scrambled eggs one day, salmon scrambled eggs the next, etc). The problem was, the dishes weren't even very good the first time, and we were pretty sick of the food after the 5th time eating the same dish. We thought the dining room would be an improvement, and while it offered a different menu, the quality was no better. There's lots of choices, but as I said, you'll see those same choices every single day. There's always a salad bar, a few veggie choices, a couple meat choices, and a couple indian dishes (which all tasted very similar but were actually quite good). Steer clear from the desserts though- not even remotely worth it. 2. General maintenance: The ship is only ten years old, but its starting to show its age. In high traffic areas, such as in front of the elevators, the carpet is literally threadbare. The carpet in many of the hallways and in the staterooms looks dingy. Many of the hot tubs were closed throughout the week, though the remaining open tubs were packed with guests. The fitness center equipment is old but adequate, and some pieces were out of order. Read Less
Sail Date August 2018
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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