Sail Date: August 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date: August 2019
We where searching for a cruise line that we would enjoy the ship, destinations, food and the overall feel of the experience.the staff was very friendly. The ultimate ship tour and the chefs table where great add ons to the trip to alaska. ... Read More
We where searching for a cruise line that we would enjoy the ship, destinations, food and the overall feel of the experience.the staff was very friendly. The ultimate ship tour and the chefs table where great add ons to the trip to alaska. The staff in share, crown grill, and the salty dog gastro pub. Made for so wonderful nights. Alaska took our breathe away from the morning we approached juneau till we departed ketchikan. The shore excursions we took where great. We will be returning. Ruby princess was a great ship for being at full capacity it did not feel crowded. We where on deck 15 forward. The cabin was nice and quite during the night and mornings. The view from the other decks made evening walks a joy. The dining anytime option made for fun and interesting dining groups. The photo package we purchased worked out very well for us. This was a cruise we will smile about when we remember this lovely trip. Read Less
Sail Date: August 2019
Booking a Club Class Mini Suite entitled us to priority embarkation - the process could not have been quicker or smoother. We had both red and white wine (half bottle of each) in our room on arrival, canapes on request, and the cabin was ... Read More
Booking a Club Class Mini Suite entitled us to priority embarkation - the process could not have been quicker or smoother. We had both red and white wine (half bottle of each) in our room on arrival, canapes on request, and the cabin was superior in both comfort and layout (see cabin review below for more detail). The ship was easy to navigate and never seemed crowded, even in the most public places! There was something for everyone in terms of entertainment, whether it be bingo, trivia, comedy etc. Of particular note is the very talented Pianist Liam Stewart who performed most evenings in Crooners Bar. The highlight of our cruise was undoubtedly the Club Class dining experience. Absolutely 'anytime dining' in a separate area of the main dining room, with dedicated Maitre D and wait staff who displayed impeccable customer service, and who made the experience very pleasurable indeed. The food was of a very high standard, presented beautifully and in a timely manner, with such delicious offerings as Lobster tail. The bar has been set rather high, and now that we have experienced Club Class dining (in fact Club Class sailing) it will be very hard to book a lower category in future. Read Less
4 Helpful Votes
Sail Date: August 2019
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date: July 2019
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie ... Read More
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie nights and theater and dances. You 4 different swimmingft pools and hot tubs and you had great coffee. We thought Alaska cruise would be fun because, everyone says it is a really great cruise to go on and you had a lot to do at each port. We couldn't fit everything in 1 cruise, so we plan on making 3 to 4 more cruises and maybe we will see everything that we wanted to see. If you have never been on a cruise, I suggest the Alaska cruise because it is so beautiful up there and the wife love it. Thank you for everything that the Ruby Princess did for us and the crew members took great care of us. Read Less
Sail Date: July 2019
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ... Read More
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ship. It was a crowd filled with older people and responsible young adults with children. We felt completely safe in the boat. There were no drunk people misbehaving in the boat. Safety was a big concern to us and our agent recommended Princess Ruby for that reason and we were not disappointed. The disembarkation procedure was perfectly carried out. Everyone selected a desired time to disembark from a given choice. The process was very orderly and extremely safe. The Ports and Shore excursions disembarkation procedure were orderly organized. The ship and cabin were extremely clean and the cleaning crew were constantly at work everywhere. Saving the best for last, the dinning experience was beyond amazing! There was so much variety. The food was excellent and so was the dinning crew. They served great food and waited on you as royalty. The specialty dinning available in the ship lived up to the reputation of being special. The food and service were also great. Next, time, I plan to skip the specialty dinning because the food Ruby Princess serves in the dinning room is equally great1 They served lobster tail and crab legs in the regular dinning rooms. I cannot say enough good things about the ship and crew.The ship entertainment could be better though. They need more variety and a better representation of different races. Read Less
Sail Date: June 2019
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. ... Read More
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. It was impossible to enjoy any of the outside decks, or even our private balcony, due to second-hand tobacco smoke. Even worse, apparently smoking is allowed within the event horizon of the fresh air intake manifold and our stateroom was intermittently inundated with the smell of smoke, making it untenable. Repeated requests to address the situation were fruitless. We were finally offered compensation but then were given a smaller amount than promised as a credit on our account. One does not expect great value from a cruise -- everything is overpriced -- but no amount of compensation will offset our ruined 20th-anniversary cruise experience. Another issue was with the online booking of spa services. The online description was quite a departure from the actual service we encountered. The staff at the spa acknowledged the difference, even saying that this had been the same for other guests who had reserved the same service. However, they were not authorized to refund the money, so we paid extra for an upgrade and, in the end, we received services that would have cost a quarter of the amount at home. This is our last cruise with Princess unless they have a non-smoking cruise option. PS: The scones at high tea used to be freshly made from scratch with NO RAISINS and were served with a selection of jams other than raspberry. What's the world coming to?! Read Less
Sail Date: May 2019
Let's be honest - Alaska pretty much sells itself. We could have been on a tugboat and still fallen in love with Alaska. But, that being said, there are still a few things to point out about this ship. Embarkation out of Seattle ... Read More
Let's be honest - Alaska pretty much sells itself. We could have been on a tugboat and still fallen in love with Alaska. But, that being said, there are still a few things to point out about this ship. Embarkation out of Seattle was a dream. We arrived via uber and 45 minutes later we were in our cabin WITH OUR SUITCASES. Seriously - it was amazing. We did anytime dining and therefore always sat with a different group of people. We tend to prefer the dining hall to the upstairs buffet. the food was excellent in both places but there were some challenges and room for improvement. The chairs are very small. I am a larger woman and I can say the chairs are probably smaller than an airplane seat. I can sit pretty comfortably in an airplane seat but I could not in the dining room or the buffet. So, if you have a big butt, beware. The service in the buffet was pretty bad. You sit and wait for coffee and OJ and every time we had the same experience - we cruise the floor for a long time trying to find an open space. We finally find something and there is no silverware so we need to steal it from another table. Then, halfway through our meal, someone would come by with drinks. It's a terrible system and one of the reason we preferred the dining hall. the boat was very clean and nice. the common areas were beautiful and I really liked the decor. I was not too impressed with the entertainment or shows, however. Besdies, the chairs in the theater were worse than the the dining hall. Seriously, I'm about 250 lbs and I could not fit into the theater chair. I had to sit with my butt skootched all the way up. This is my 8th cruise (first on princess) and I've never had this sort of trouble with the seating. The shore excursions were all wonderful. Great ports, great itinerary, beautiful and breathtaking scenes. Hope you enjoy it! Read Less
1 Helpful Vote
Sail Date: April 2019
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if ... Read More
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if that's your thing, good luck. Personally, it doesn't matter to me. I'm more concerned about having service, like ice in the cabin, without having to beg a few times. It took 3 days for pre-purchased alcohol to get delivered to our cabin. The flowers finally made it on day 4. Air conditioning seems pretty basic and certainly expected in a premium aft-facing balcony. No, it's wasn't. Four phones calls, three techs, and finally we were told that would just be the temperature of the room. Never thought we would literally sweat all night on an Alaskan cruise. So, if air conditioning is high on your list, look elsewhere because sleeping on the balcony for cold air is miserable. The food...well, it's there and usually lukewarm. You pay extra for the good food. We did have the $100.00 balcony dinner and that was awesome. I can't comment on the MDR because we never went. On all other cruises, the stewards are like ninjas. You walk out your cabin for an hour and POOF, your cabin is refreshed and the bed made. Our bed was made 5 times on a 12 day cruise. I told y'all the crew seemed tired. I can say that the big suite next to us seemed to always have their door open with the steward in there. Lucky dog. Anyway, I know that I forgot a lot because this looks much too pleasant. Oh, it's a 2ft square shower with a non adjustable shower head. Take a good bath before you leave and when you get home. Not sure how a large person fits in there. Definitely can't shave legs. No, I'm never going back on Princess. Never, ever. I've sailed Holland America, Norwegian, Carnival and Princess is absolutely last place. Read Less
Sail Date: April 2019
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a ... Read More
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a wonderful view and fresh air throughout our cruise. The bed was SO comfortable with cozy Egyptian linens. Our cabin Steward, Christopher, was so helpful and attentive. The ship holds about 3500 guests and about 1500 very service oriented staff- which is a nice size and ratio. The restaurant meals were fresh and fabulous with very attentive waiters.There were fresh food options 24- hours a day! We enjoyed the flexibility of "anytime" dining. The entertainment was nonstop. We especially enjoyed the nightly musical shows in the Princess Theater. They have very talented performers- bands, singers and dancers.The different lounges also had good entertainment and often dancing. The casino is spacious and has lots of variety, including blackjack tournaments which are really fun! The gym provides nice machines with an amazing view! We especially enjoyed the tram excursion in Juneau and the train in Scagway. We plan to fly to Anchorage on our next Alaskan trip to explore the more northern regions and to do a land tour to Denali. We highly recommend Princess cruises without reservation! We look forward to our next Princess cruise!! The 12 days flew by!! Read Less
1 Helpful Vote
Sail Date: April 2019
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
1 Helpful Vote
Sail Date: April 2019
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining ... Read More
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond. The shows were quite nice. Some of the guest entertainers were not to our taste. They were good, but they played a selection of music that was designed for people in their 80s. Movies under the Stars was great and not too cold. Blankets were provided upon request. The Naturalist onboard was an interesting and engaging speaker. The guest lecturer spoke on Olympic games and the Nobel Prizes. He offered some unique tidbits of information and had personally met many of the people he spoke about. We only booked 3 shore excursions through the ship. One of them was for a tour of the Bishop Museum. Unfortunately, the tour was cancelled and no reason given even though it was listed as sold out. Sadly, we were not informed of the cancellation until 2 days beforehand. By that time most of the excursions were already booked so we had to settle for a less than optimal tour. The best shore excursion was snorkeling in Nawiliwili. The company took pains to keep everyone safe and to make sure everyone was enjoying themselves. Ensenada was both safe and fun. We took a locally operated 45min harbor tour through Juanitos (located right along the ocean walk) for $2,50 per person. It was a great deal and got to see sea lions VERY close up (within 7 feet of them). Overall it had a few bumps in the road, but was still a fabulous cruise and would happily do it again! Read Less
1 Helpful Vote
Sail Date: March 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date: March 2019
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a ... Read More
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a bunch of food. It took 4 days to get to Hilo. We visited Hilo, Honolulu, Kauai and Maui. Then 5 days to Ensenada, Mexico and one final day to LA. The boarding and disembarkation processes were very smooth. All of the islands were beautiful & offered different sites. Hilo is full of volcanoes. Honolulu has Pearl Harbor and Luaus. Kauai has waterfalls and beaches where movies were filmed. Maui is the nicest. Nice downtown near the port with plenty of shops. Would recommend Kimos for lunch. Right on the Pacific, great fish tacos and a huge Ice cream cake desert. Ensenada was a disappointment though. Not much to see or do. Read Less
1 Helpful Vote
Sail Date: March 2019
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of ... Read More
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of it. Which we did - sure it's not perfect but so much of what I had read seemed to have been fixed or I just didn't notice. Flew in the day before staying in Long Beach at the Hampton -- the service and room was wonderful. Great area with small restaurants right across the street. Got a Lyft to the port the next day which took over a half hour. Embarkation was disappointing as I felt like they were herding cows -- "go there, go here" and some of the workers were rude even yelling at us for going where we were told to go!! So it wasn't a good start. Disembarking was better but they need more porters as my husband had to go outside the terminal to get someone to help with the luggage. We had a balcony room on deck 10 -- the balcony was the biggest we've ever had. The room was very nice/clean - closet was huge. Lots of room to store things. The BED was the most comfortable we've ever had on a cruise. Our room steward was so helpful and kept our room clean daily -- and our sheets were changed at least three times during our 15 days onboard. Food was the most disappointing - only ate in the dinning room four times -- food wasn't anything to write home about so we ate at the buffet that way we could try some things and then go back to get what we liked. The service in the dinning room was great but unfortunely very slow getting the food out. Service in the Horizon Court (Lido Deck) was very good and attentive. There was alot to do onboard - some of our highlights were -- Mark Harris a Naturalist who had so much to share about the ocean, birds, etc. The Walker Black Duo - a husband/wife team who did a fabulous job night after night singing in different lounges. Enjoyed a number of movies "under the stars" -- they provided blankets, popcorn, pizza and cookies!! They ran a number of movies and concerts during the day too. Shore excursions -- Hilo - Volcanoes National Park - Kilauea -- so worth the trip. Never heard of this before but there was a free shuttle to Wal-Mart!!(I believe it was provided by Roberts Hawaiian Tours.) After our tour we jumped on the shuttle (10 minute drive) to purchase souvenirs and macadamia nuts! Oahu - Island Safari Jeep Tour -- wow!! A 6 hour private tour of the island. Our guide was Sean who had a great personality and certainly knew the island. For lunch we stopped at Giovanni's food truck and ordered the most amazing garlic shrimp! Kauai - Journey to Waimea Canyon (Roberts Hawaii tour). Nani was our bus driver - very entertaining and knowelable. Waimea Canyon is a must see - Grand Canyon of the Pacific. Maui - Whale Watching Tour - so cool -- humpback whales. After the tour we stayed in town (which has a lot of little shops) then took the tender back to the ship. Ensenada - disappointed that the ship had to stop here. We did take a shuttle to town - not impressed at all! Walked back to the pier and were glad to get onboard. So overall our cruise onboard the Ruby was "special"!! Read Less
1 Helpful Vote
Sail Date: March 2019
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just ... Read More
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just the two of us ages 45 and 46. Left the kids at home since they don't appreciate cruising (which is fine with me as it's much cheaper that way!). After reading many reviews on the aft balconies, I chose cabin B754 which we loved. We did get some movement when we were out at sea but we found it soothing. I chose Baja deck so we would be neither above or below any public areas and it was nice and quiet. Sometimes we did hear "ship sounds" but nothing that was ever a problem. The cabin was adequate and the balcony was larger than I expected, which was a nice surprise. It had two chairs and a small table. We didn't use it for dining or anything- just sat in the chairs (or more frequently, stood at the railing) and enjoyed the ocean. The shower is miniscule! I understand this is the norm on Princess. We were scheduled to visit San Francisco, Monterey, San Diego, and Ensenada. Unfortunately, we were unable to visit Monterey because the seas were a bit too rough, making tendering unsafe. Too bad able that as that was the port I was most interested in. We left Monterey that morning, spent the night and part of the next morning at Sea, and docked in San Diego half a day early (noon) so we actually overnighted in SD. Overall I loved the ship and the decor (classy- the Piazza I thought was beautiful) although the constant art displays that took up all of Explorer's Lounge on several occasions was a bit much. Does anyone buy art on a cruise? I guess they must or the ships wouldn't keep devoting that much time and space and effort to it. Buffet food was not very flavorful IMO but we very much enjoyed the MDR three nights and chose to try Crown Grill and SHARE on two other nights. Overall very good. SHARE is a more adventurous menu and I loved the decor but it's high up aft and there was a constant vibration and an intermittent high pitched rattle/squeak in the ceiling that really detracted from the experience. Hope they get it fixed soon. Didn't care for the Main Offenders band or the Magic to Do production show but AJ Jamal (guest comedian) was pretty good... especially his bit about the showers on board! All staff with the exception of the young lady in the soft serve ice cream area were friendly. All in all, we were very pleased and we are already looking at another Princess cruise, hopefully to Hawaii this time. Read Less
Sail Date: February 2019
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of ... Read More
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of activities CONS: Wrong demographics for us. Passengers were older (senior citizens). Activities and entertainment geared towards this crowd. If you like to "party", this is not the cruise for you. Food was mediocre and bland - very similar to Hometown Buffet. Horizon Buffet, room service and dining selections not as good as Carnival, Royal Caribbean or Norwegian. Also, some items are not free so be careful. For example, gelato was $1.50 and select entrees at free dining cost between $19-$30. Can only get free glass of water and coffee in select areas. Otherwise, regular coffee was $1.25 and bottled water was $2. Only food available 24 hours on the ship outside of room service was International Café and it's menu is overrated. Not much selection. Room service takes between 45 minutes to one hour. 5-day cruise but only in Cabo Saturday 12 p.m. through Sunday 12 p.m. (24 hrs.). The remainder of the time is at sea. Our worst experience on this cruise was the Lotus Spa. My husband and I paid $159 for access to the retreat (steam rooms and sauna). 1. Front desk staff were curt and snobbish. They weren't welcoming and when I asked questions about particular services, I felt as if they were rushing to give me an answer and move on. They don't smile or welcome you as you come in. 2. Massage/therapy staff were loud. Called your names out loudly when it was your turn to receive service, making the "relaxation" room noisy. They also conversed with each other near clients which added to noise and distraction. If you weren't receiving a service but only there to relax, you were essentially ignored. They did not smile or acknowledge you. 3. Changing rooms were a mess. Bathrooms were dirty with toilet paper on the floor. Used robes and towels on seats and floor. Lockers did not work so we often had to have front desk staff take our valuables to watch. Since they were unwelcoming to begin with, they felt bothered by this request. 4. Clean glasses and tea/coffee cups were seldom replaced. At one point, I waited half an hour for a clean glass. I asked one staff member for a clean glass and she said "Just be patient." Wow! Meanwhile, dirty glasses and cups were piling up alongside banana and orange peels. 5. Robes were in bad shape - fraying and stained. Read Less
Sail Date: February 2019
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination ... Read More
This was a machine-like roll out of Princess's standard product. It was fine and gave us what we expected. Could it be worse? Definitely... we've been on worse. Could it be better? Most definitely, a little imagination and improved crew motivation and joy could lift the experience. The new Medallion wifi is awesome and well worth paying for unless you are determined to cut the cord to land altogether. We had seen the Production Show before but it was worth a second visit. There is a future cruise specialist on board but you can get the benefit by just filling out a form and dropping it in a box. There are no appointments so if you want to book with the "specialist" you will spend much of your cruise waiting to be seen. I never was able to get the answers that I needed. Eventually, I found the answers obscurely buried in the website. I think, though, that Princess already knows that its sales and marketing operations need a reforming overhaul. Bottom line..... You get what you expect and not much else. Service is delivered as expected but with a dilatory facade. Onboard employees seemed demoralized. Read Less
1 Helpful Vote
Sail Date: February 2019
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, ... Read More
Wife and I enjoyed a weekend get-a-way on the Ruby Princess this past Valentines Day Weekend. Traveled to Santa Barbara and Ensenada. Although we do love cruising, we will rate this one an average cruise. Not a lot of entertainment, Cruise Director was hardly noticed and the usual outstanding customer service on Princess Cruises was definitely lacking on this trip. Staff had a hard time with their listening skills. On numerous occasions, we had to repeat our questions, as they failed to let us ask a complete question prior to them trying to answer it. Also, a few rude individuals, one on the pizza section, the grill section and the casino change cage. All of these individuals definitely failed with their customer service skills. Positive notes: Food and service was excellent in the club class section as well as the Crooners Bar. Another item of concern is the shape of he newly renovated bathtubs in the mini suites. They have narrowed them so as to become a definite safety issue. Standing upward there is not enough room to keep your feet separated properly, you have to keep them together as you stand. Tough to keep your balance. Sooner or later someone will fall and hurt themselves. Read Less
Sail Date: February 2019
My hubby booked this cruise to celebrate Valentines Day this year. It was only an hour drive from home so we drove our car and parked at the cruise port. The parking fee was $18.00 a day so it's about a break even for an Uber from ... Read More
My hubby booked this cruise to celebrate Valentines Day this year. It was only an hour drive from home so we drove our car and parked at the cruise port. The parking fee was $18.00 a day so it's about a break even for an Uber from our house. It was easy to park and dropping off our bags was in front of the terminal was super easy too. We were on the ship and in our room with in 30 min or so. Our room was very nice but a little on the small side for a Premium balcony room on the very back of the ship. Only one small chair and no sofa bed like we have had on other Princess ships. The bed was super comfortable and our room steward Gerry was awesome. This was our 4th cruise with Princess and our first time on the Ruby. Here is a list of pros and cons: Pros Comfy bed and bedding Great service though out the ship Nice clean ship Good Food Great Comedian Nice gym Cons Up charging every where we went, even in the Main dining room No prices on beverage menu in dining room No free specialty restaurants like on some of the other Princess ships ( Alfredo's and English pub) Lots of for fee options like specialty restaurants, menu items in Main dining room, Salty Dog cafe, wine tastings, bottled water..... I felt like they had many changes since my cruise in December last year. No Lobster offered on this cruise, they had Alfredo's Italian Cafe on other ships with no fee and the English Pub that served great British fare with out an extra fee, they had for fee items on the main menu that I thought was strange from the Crown Grill, they were selling smoothies for a fee in the main dining room at breakfast, fee for the Thermal spa which is nice but small $ 149.00 for two. ( we did enjoy it). Read Less
Sail Date: February 2019
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) ... Read More
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) is. Specifically, when it comes to service level, it's surprising to see how much of a variation there is between ships, to the point where there appears to be no real visible standard across the fleet. Airport->Ship Transfer (via Princess) - HORRIBLE experience, the staff were disorganized, rude and obnoxious. A bunch of busy body clipboard handling, gossipping grannies that clearly have nothing better to do with their time, nor care about the customer experience. Check-In & Embarkation - relatively smooth process with a friendly check-in agent. On-Board Promotions - Princess knows they have you captive, the onslaught of their propaganda to get you to buy something, pay for extras, pay for events, pay for excursions is truly annoying. We were frequently approached/disturbed while we were enjoying a quiet meal either in the main dining room or buffet dining area. Although our cabin steward was very friendly and helpful, the overall "feel" of the crew seemed to be one of being overworked, as it clearly appeared that the ship was understaffed. Frequently many of the public areas around the ship seemed poorly serviced, and/or maintained. Princess appears to have definitely cut back on many of it's "normal" standards that kept us coming back, either in and around the ship or it's now "mediocre" dietary selections, opting to force passengers to "paid" dining options. The cabin we were offered as a paid "upgrade "option, from a Premium balcony to a Junior suite, was welcome, although having given up the extra large balcony for a sitting area. With the poor weather, it was nice to have a sitting area, the only issue was the couch was a hide a bed, and in poor condition, be very worn and lumpy. Quite uncomfortable actually. Read Less
1 Helpful Vote
Sail Date: January 2019
We were looking for a honeymoon cruise that we could drive to and still have warm weather. Since we live in Southern California, the Mexican Riviera fit the bill. Boarding was a breeze. We parked across the street from the ship and were on ... Read More
We were looking for a honeymoon cruise that we could drive to and still have warm weather. Since we live in Southern California, the Mexican Riviera fit the bill. Boarding was a breeze. We parked across the street from the ship and were on board in no time. Check -in was efficient and stress-free. The Ruby was recently updated and it showed. The ship was immaculate and looked very modern despite her age. Kind of like me. The ship's layout was typical however we still found ourselves on the wrong end of the ship from where we wanted to be. No big deal. It made for more excercise. Our balcony cabin was spotless and functional. The only complaint was the unusually small shower with a curtain rather than a door. The bed was comfortable and the "congratulations " sign with balloons on our cabin door was a nice touch. Dining was a mixed bag. Being a "fishetarian" (no meat, fowl or shellfish) my needs are not typical. That aside, the food in the main dining room was overall excellent with several interesting vegetarian choices at every meal. The buffet was another story. The choices were very limited and the food not good at all. My wife who is not vegetarian agrees with that assessment. The entertainment was pretty good, especially the comedian who performed twice. The activities were mostly income producing I.e. Bingo , art auction etc. Not much of interest to either of us. Probably the weakest aspect of the cruise especially with 3 days at sea. There was a nice gym, The pool was freezing cold so it was usually empty of adults. The kids don't seem to mind cold water. Probably neurological system not yet fully developed. While the cabin staff were all very pleasant, the dining staff while polite, were not for the most part,friendly at all. Service was very slow causing us to miss several shows. We did anytime dining and most of the time had ti wait 30 minutes to be seated. We toured all ports on our own so no comments on the ship's tours. Tours are not our thing. All in all a good trip. With a few changes, it could be a great trip. Read Less
5 Helpful Votes
Sail Date: January 2019
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident ... Read More
This is the 4th of 4, back-to-back cruises we are “enjoying”. It is very apparent that once they have your money, they’re done! What can a guest do? Jump ship? A definite improvement over being held captive. It is quite evident that Princess’ focus has turned completely around from “guest services” to “guest warehousing”. The food...although there were definitely some very bright spots, for the most part, RAW food (especially the Salmon), appears to be the norm. The wait staff acknowledged, “yes, we have had many complaints”. THEN FIX IT! At least get a thermometer. The entertainment...again, a couple of bright spots however, very few options for dancing, limited choices for music, poorly timed events as well. The room...FANTASTIC bed, FABULOUS sized closet with new carpeting. This is the first time, EVER that we were able to hear our neighbor ‘s conversations, their TV and their disagreements. The wait staff...our wait staff was TERRIFIC! Our water glasses were never empty, coffee cup...the same, despite the chef sending out RAW salmon, our wait staff was apologetic, and was genuinely concerned about our dining experience. Unfortunately, the dress code in the dining room is not enforced, another couple questioned the head waiter and his response was, “ it’s a suggestion, we can’t turn anyone away”. SHAME ON YOU PRINCESS! Baseball caps turned backwards, shorts and flip flops, football jerseys...all allowed. The Captain’s party, usually a formal event...now “dumbed down” to smart casual. The same jersey wearing male was allowed in...smart casual?? A male with the aforementioned shorts and flip flops was also allowed in...smart casual?? Definitely not! So sad, disappointing and downright disgusting that the individuals aboard have zero ability to enforce the policies that the parent company has put in place for fear, as one crew member stated, “ we are forbidden from saying anything to anyone for fear of offending someone. They would fire me!” As a shareholder, I am embarrassed, especially when I hear others voice the same concerns, over and over and over again. And the response?? CRICKETS! Remember, they already have your money! Except for specialty dining, except for the coffee card, except for the beverage package, except for... Read Less
Sail Date: January 2019
Very good food with an Italian chef. Usual inside cabin with window. Great short cruise to warm Mexican ports for reasonable price. Those booking at last minute got great fares with Drop & Go Promotion. Younger crowd than most ... Read More
Very good food with an Italian chef. Usual inside cabin with window. Great short cruise to warm Mexican ports for reasonable price. Those booking at last minute got great fares with Drop & Go Promotion. Younger crowd than most other of our cruises but not boisterous. Entertainment was good. Shows earlier at 6:30 p.m. and 8:30 p.m. Oceanview room had shorter desk, only 1 chair but an empty shelf and electrical outlet where the old TV used to be. Great staff. Fun art auctions and jewelry raffles. Great ports for a stroll downtown. Only in Puerto Vallarta did we require a group taxi to go to the Malecon. Cost = $4. Great silver jewelry at great prices if you liek to negotiate (stick to always less than half !). Cabo is ritzy, Mazatlan is more modest and Puerto vallarta is in between. Massages in Puerto Vallarta cost $30 against $150 on ship's spa ! Read Less
3 Helpful Votes
Sail Date: January 2019
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. ... Read More
Same food...same entertainment (or lack thereof)..screaming infants and children every night in the dining room...dodging strollers and numerous other types of mobile transportation in the hallways, the elevators and the dining rooms. Absolutely no enforcement of the stated dress code...Captains party now "casual"...flip flips, shorts and baseball caps are the norm. The " nickel and diming" of guests is simply embarrassing. There is an obvious downward free fall spiral of most everything...food, entertainment, activities and most importantly...SERVICE! As a shareholder...I am appalled as well as embarrassed and need to rethink my loyalty. Definitely not feeling like a valued guest...at all! We cruise approximately 6 times per year, we are currently in the middle of 21 days. We will be home 6 weeks and gone again for 30 more. We will take a four month break and again be gone for 30 days, followed by a two month break and 25 more days at sea. Following the completion of these cruises, we will be resuming our travels with a cruise line that provides the highest level of service possible. If more folks expressed their dissatisfaction and disappointment by realigning their dollars, perhaps Princess would rethink some of their decisions. Specifically... The dining...although some different options in the menu selection were available, the usual repetitive items were available. RAW salmon was served not once, but twice. Other guests at neighboring tables were also given RAW salmon. In the dining room the dress code was not enforced, a staff member responded when questioned, “ it’s only a suggestion, we can’t turn anyone away, for fear of offending them. Also, I would be fired.” The activities...the same two music options were available. Nothing suitable for dancing. The bars did have some EXCELLENT listening music. The lineup of planned activities were the exact same as every other cruise. Nothing new or exciting. There were several “enrichment” seminars that as some guests reported were, “ worth going to, as there was nothing else to do”. As indicated, although there were definite POSITIVE aspects regarding the service, like our dining room wait staff and our room steward, other areas were extremely lacking the service model. We saw people busing their own tables and retrieving their own drinks, all while staff were busy trying to refill the utensil trays, provide salt and pepper, clear tables, etc. The room...the bed was FANTASTIC! Our room steward was TREMENDOUS! We were pleasantly surprised with the “invisibility “ of our room steward. We cannot say enough great things about him! The staff..it was very difficult, if not impossible to get a straight answer from staff. No one seemed to want to take responsibility for anything. It was always, “ that’s the policy...that’s how it is to be done...my supervisor indicated...that was corporate’s decision...etc.” shameful that folks are put in a supervory role, yet unable to make a decision or take responsibility or be accountable for those decisions. Please give serious thought before entrusting your vacation to a cruise line that apparently has forgotten how and why they were once successful and the benchmark of the cruise industry. Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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