242 Princess Ruby Princess Romantic Cruise Reviews

Was hesitant about booking on Ruby Princess based on previous reviews. Yes, the ship is showing signs of wear in some places but is extremely well maintained. Food was very good in restaurants, and other free options such as pizza and ... Read More
Was hesitant about booking on Ruby Princess based on previous reviews. Yes, the ship is showing signs of wear in some places but is extremely well maintained. Food was very good in restaurants, and other free options such as pizza and burgers if the buffet became repetitive. Our balcony cabin on deck 14 was clean and the bed extremely comfortable. Shower a bit on small side though. The staff were one of the nicest we have encountered, We missed Akaroa and Milford, Doubtful, and Dusky Sounds due to poor weather conditions. Our highlight was Napier which is a fascinating Town and the highlight of our trip. Entertainment on the whole was good to excellent, and the Cruise Directors were an energetic lot who went out of their way to provide varied entertainment and always had a public profile. Embarkation with the new Medallion Class was extremely quick and efficient as was disembarkation. Loved the way your cabin door knew you were coming and door unlocked itself, making it so much easier than using the previous cards. Purchased the quick Wifi for $75, it was terrific, and never dropped out. Only gripe was a lot of their featured wines on lunch and dinner menus were not available...this happened last year also on Majestic Princess. I suggest they stop trying to pair these so called special wines with the menus and just stick to main wine list. We would happily sail again on Ruby. Handled the rough seas in South Island very well. Did notice a lot of coughs and colds towards end of Cruise, and think their hand sanitizers should have a more public profile and be reinforced at the Buffet....no good having someone standing there and people just going to buffet without using them. Read Less
Sail Date January 2020
What was to be a celebration of our birthdays turned out to be the worse cruise we ever sailed with Princess! We are platinum members and have never experienced such rude and brusque attitudes from crew members from all of our travels! ... Read More
What was to be a celebration of our birthdays turned out to be the worse cruise we ever sailed with Princess! We are platinum members and have never experienced such rude and brusque attitudes from crew members from all of our travels! From a RUDE Maitre'd---who made me cry and kept walking by looking at me and never attempted to address the situation, to rudely being awoken at 5am with hammering on steel outside our porthole window to tour desk members telling us "You should expect to interact with nature" when we were upset about finding out our tour was shared with POISONOUS SEA SNAKES!! Going to the service desk was a JOKE with the response being "I'll make a note of that" and they were not even typing or writing anything down---- which meant, We don't care what you experienced, just go away! We also paid an exorbitant amount for the soda package each and it was like PULLING TEETH trying to get a soda drink in the formal dining room and when you did finally get it---- it was in the tiniest glass!! Then you had to wait another 30 minutes to get another soda! Mind you, we had paid over $300 per person for this FRUSTRATING privilege! One evening in the formal dining room we were seated and 5 minutes later, a couple was seated at a table next to us. They ordered, ate, had mixed drinks, coffee and dessert all before our dinner plates were even cleared away!! I ordered a caffe mocha to go with my dessert, dessert came..... I waited....and waited.....and finally got up and left the dining room in FRUSTRATION!! We also did not receive the birthday celebration in the formal dining room like we have on previous cruises but by the end of the cruise, we didn't want to be in the formal dining room. Frankly, we don't know if we're going to sail with Princess ever again due to this horrible behavior! Read Less
Sail Date January 2020
Anytime Dining was great - excellent wait staff, especially head waiter Joaquim. Wasn't as impressed at the Lido. In fact, the drinks service at the Lido seemed to dwindle markedly towards the end of the cruise. Medallion Class ... Read More
Anytime Dining was great - excellent wait staff, especially head waiter Joaquim. Wasn't as impressed at the Lido. In fact, the drinks service at the Lido seemed to dwindle markedly towards the end of the cruise. Medallion Class and associated apps were excellent. Particularly loved the 'find my friend' service on the app. Cabin steward was such a hard worker and so friendly - thank you Manu. We had a balcony on level 12 and were very happy with it. Aileen and Sticks - entertainment - were fabulous, as were The Sound. The ABBA night went off!! Plenty of enjoyable live entertainment. Loved the Heist on the High Seas interactive game! Enhances my cruise experience. Plenty of choices for shore excursions. Had a great time with cultural excursions generally, but there was one that performers seemed indifferent and performance was very short and embarrassing for both performers and spectators (Lifou). I would sail on Ruby again, no question. Read Less
Sail Date January 2020
To celebrate our 45th anniversary we decided return back to the same itinerary as our First Cruise with Princess Cruises at that time on the new " Love Boat " Pacific Princess. So for this Occasion we picked the" Ruby ... Read More
To celebrate our 45th anniversary we decided return back to the same itinerary as our First Cruise with Princess Cruises at that time on the new " Love Boat " Pacific Princess. So for this Occasion we picked the" Ruby Princess ".14 days A Lovely relaxed cruise we chose Aloha Deck 12 in a Premium Balcony State room this time on the Starboard side first stop on itenary was new Caledonia then next Fiji however a tropical cyclone passed over the Fiji islands so the Ruby Dirverted to the island of Mare and the island of Savasuva was deleted from itinerary Sad as main reason we wanted to return to Fiji moving on the remaining itinerary was good stoped at Vanatau found knowing it best value for Duty free Perfumes and our favourite liquor. Princess staff were as always exceptionaly friendly and professional in their service at all restaurants bars and cafe's this trip the entertainment was very good several musicians and groups were on board and comedy shows Irish band "Emerald Tide" played in several bars several times a night thought the Cruise were very popular as it was school holidays there we lots of family's on board enjoying their vacation food in restaurants was again of a high standard we selected anytime dining and sometimes you had to que to get in without a booking the food in Horizon Court generally ok a bit repetitive and tables often were scarce if having meals at regular times special restaurants with cover charge were very good." We came home new " Booking our 4the cruise now with Princess to Aslaka and advanced to Ruby status we recommend Princess Cruises Media rated 3rd best cruise company world wide we do currently agree, two other cruise lines we cruised with do not compare. Read Less
Sail Date January 2020
It was so easy to select this cruise, Christmas on the seas, exploring new destinations and being looked after by the crew, why not, was fabulous.Have book another cruise. The children were really looked after, Princess gave each child a ... Read More
It was so easy to select this cruise, Christmas on the seas, exploring new destinations and being looked after by the crew, why not, was fabulous.Have book another cruise. The children were really looked after, Princess gave each child a christmas present, and Santa arrived on time in his red sleigh, and the kids really enjoyed everything. Food was amazing, cannot fault. Our cabin was small but very functional, and the beds and pillows were excellent. My only complaint, would be that there were a large number on board, and as such on sea days, with the weather not playing the game, the public spaces were a bit small, it was hard to find an area where you could read or switch off. The entertainment on board, was excellent, we have done many cruises, and this was one of the best. We really enjoyed the daily, games and trivia, the hosts did a great job. Read Less
Sail Date December 2019
Relaxing 2 weeks. Dining room was a highlight. Food was brilliant. All staff on board were friendly and helpful. Share by Curtis stone was really good. Would recommend. Needs more shared outdoor areas and more seating inside. Shows were ... Read More
Relaxing 2 weeks. Dining room was a highlight. Food was brilliant. All staff on board were friendly and helpful. Share by Curtis stone was really good. Would recommend. Needs more shared outdoor areas and more seating inside. Shows were good. Very smooth check in and disembarkation. An older crowd though so not that great got younger cruisers as the entertainment was directed to the older demographic. Other than that it was a nice cruise. Got to see some beautiful places. Dravuni was the most beautiful place I have seen. Spent the day swimming and hanging out with the locals. Getting to shore at our stops was easy and well planned. Our balcony room was great. Excellent wardrobe and storage. The bed was amazing. If I could I would of taken it home with me. Best sleep I’ve had in a long time. Would cruise princess again if just for that amazing bed! Read Less
Sail Date November 2019
We expected a lot more based on the past experiences related to us by friends and family. The room service menu left a lot to be desired even when they delivered what we ordered, which was about 10% of the time. You can't get toast ... Read More
We expected a lot more based on the past experiences related to us by friends and family. The room service menu left a lot to be desired even when they delivered what we ordered, which was about 10% of the time. You can't get toast with breakfast even if you ask for it! Our room was a tired shade of beige, with both lampshades conspicuously held together by sticky tape. I can only assume the shower space was designed by someone who'd never taken one, topped off by a curtain that was about an inch short of serving its purpose, leaving us with a soaked bath mat each time. Lunching in the "anytime" dining room was a queue-early or queue-long experience, with only one of three dining rooms opened to cater to the masses. Having made it in once (after prior aborted attempts) we realised it wasn't worth the wait after all and never went back. Afternoon tea was an exercise in attracting the attention of waiters just emerging from the galley, as we watched the septuagenarians and older finger the sandwiches they wanted on the trays already circulating the room, only to be served ones they hadn't touched by the waiters who let this happen while we watched; you can only hope their hands were clean! The dinner menu changed daily and was a mediocre offering, with the best saved for the last night, presumably to leave us on a high note. Sadly, the five nights prior had already left an indelible mark. I feel sorry for the wait staff who had to continually serve up such middling fare so incommensurate with their excellent service. I can't speak for the drinks in general, but the mark-ups on sauvignon blanc were close to 5 times retail ($46 for a $10 bottle of wine) - far better to bring your own on-board in quantity and pay the $15 per bottle corkage. I don't mind paying for good wine but that is just inexcusable gouging. Hobart was nice, but we arrived on a day when many attractions were closed. Note to self - must do more research as cruise-line obviously doesn't. Will definitely go back there under own steam to explore further. We've cruised on Celebrity Solstice before and almost certainly will again. Cruising on Ruby Princess was a first and a last for us. Read Less
Sail Date November 2019
Took a 7 day inside passage cruise to Alaska stopping in Juneau, Skagway, sailing through beautiful Glacier Bay, Ketchikan then Victoria Canada. Especially enjoyed Skagway with its goldrush history and Glacier Bay is absolutely stunning ... Read More
Took a 7 day inside passage cruise to Alaska stopping in Juneau, Skagway, sailing through beautiful Glacier Bay, Ketchikan then Victoria Canada. Especially enjoyed Skagway with its goldrush history and Glacier Bay is absolutely stunning Beautiful, clean ship. We had the inside cabin and was delighted with the size, especially storage space for personal items. The bed and pillows were so comfortable, food was great, and the staff very friendly and accommodating. Especially enjoyed the afternoon tea time with scones and finger foods. You will have to pay for upgrades to dine in specialty restaurants and connect to wi-fi as with any other cruise line I imagine. As far as entertainment, we saw a couple of musical type shows which had some pretty amazing talent to be performing on a cruise ship. Also attended a couple of comic shows that were outstanding! Must do trip. Will definitely choose Princess again!! Read Less
Sail Date September 2019
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go ... Read More
We had an amazing vacation. Meet some very neat people. Looking forward to keeping in touch with them. The ship was clean and beautiful. Food in the Horizon Court was always really good. The best meal we had was at Curtis Stone Share! Go there and eat, you will not be disappointed. The Casino was fun we won some and lost some but overall it was fun. The artwork was pretty, not my style but nice to look at. We got the coffee card, but could have done without it. The coffee in the Horizon was just as good and free :). Soft serve ice cream was perfect, my hubby's favorite. :) We had great weather, only rained in Juneau. We did a little shopping in Juneau. We did the train ride in Skagway, that was beautiful. I would go again! Glacier Bay was beautiful, so peaceful and relaxing, we did see a portion of the glacier break but did not get pictures.The Lumber Jack Show in Ketchikan was really cute and fun, great for the family! We did the Pedi-Cab ride in Victoria, BC, I recommend seeing the city this way. The stop in Victoria is short and Pedi-Cab makes it to where you see the whole city in 2 1/2 hours. So you still have time to shop if you want. Overall the best vacation we have taken in years. We are looking forward to our next cruise, I really want to got to New England & Canada cruise. Read Less
Sail Date August 2019
We where searching for a cruise line that we would enjoy the ship, destinations, food and the overall feel of the experience.the staff was very friendly. The ultimate ship tour and the chefs table where great add ons to the trip to alaska. ... Read More
We where searching for a cruise line that we would enjoy the ship, destinations, food and the overall feel of the experience.the staff was very friendly. The ultimate ship tour and the chefs table where great add ons to the trip to alaska. The staff in share, crown grill, and the salty dog gastro pub. Made for so wonderful nights. Alaska took our breathe away from the morning we approached juneau till we departed ketchikan. The shore excursions we took where great. We will be returning. Ruby princess was a great ship for being at full capacity it did not feel crowded. We where on deck 15 forward. The cabin was nice and quite during the night and mornings. The view from the other decks made evening walks a joy. The dining anytime option made for fun and interesting dining groups. The photo package we purchased worked out very well for us. This was a cruise we will smile about when we remember this lovely trip. Read Less
Sail Date August 2019
Booking a Club Class Mini Suite entitled us to priority embarkation - the process could not have been quicker or smoother. We had both red and white wine (half bottle of each) in our room on arrival, canapes on request, and the cabin was ... Read More
Booking a Club Class Mini Suite entitled us to priority embarkation - the process could not have been quicker or smoother. We had both red and white wine (half bottle of each) in our room on arrival, canapes on request, and the cabin was superior in both comfort and layout (see cabin review below for more detail). The ship was easy to navigate and never seemed crowded, even in the most public places! There was something for everyone in terms of entertainment, whether it be bingo, trivia, comedy etc. Of particular note is the very talented Pianist Liam Stewart who performed most evenings in Crooners Bar. The highlight of our cruise was undoubtedly the Club Class dining experience. Absolutely 'anytime dining' in a separate area of the main dining room, with dedicated Maitre D and wait staff who displayed impeccable customer service, and who made the experience very pleasurable indeed. The food was of a very high standard, presented beautifully and in a timely manner, with such delicious offerings as Lobster tail. The bar has been set rather high, and now that we have experienced Club Class dining (in fact Club Class sailing) it will be very hard to book a lower category in future. Read Less
Sail Date August 2019
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date August 2019
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie ... Read More
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie nights and theater and dances. You 4 different swimmingft pools and hot tubs and you had great coffee. We thought Alaska cruise would be fun because, everyone says it is a really great cruise to go on and you had a lot to do at each port. We couldn't fit everything in 1 cruise, so we plan on making 3 to 4 more cruises and maybe we will see everything that we wanted to see. If you have never been on a cruise, I suggest the Alaska cruise because it is so beautiful up there and the wife love it. Thank you for everything that the Ruby Princess did for us and the crew members took great care of us. Read Less
Sail Date July 2019
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ... Read More
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ship. It was a crowd filled with older people and responsible young adults with children. We felt completely safe in the boat. There were no drunk people misbehaving in the boat. Safety was a big concern to us and our agent recommended Princess Ruby for that reason and we were not disappointed. The disembarkation procedure was perfectly carried out. Everyone selected a desired time to disembark from a given choice. The process was very orderly and extremely safe. The Ports and Shore excursions disembarkation procedure were orderly organized. The ship and cabin were extremely clean and the cleaning crew were constantly at work everywhere. Saving the best for last, the dinning experience was beyond amazing! There was so much variety. The food was excellent and so was the dinning crew. They served great food and waited on you as royalty. The specialty dinning available in the ship lived up to the reputation of being special. The food and service were also great. Next, time, I plan to skip the specialty dinning because the food Ruby Princess serves in the dinning room is equally great1 They served lobster tail and crab legs in the regular dinning rooms. I cannot say enough good things about the ship and crew.The ship entertainment could be better though. They need more variety and a better representation of different races. Read Less
Sail Date July 2019
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. ... Read More
We chose Princess to Alaska because 20 years ago we sailed the same cruise for our honeymoon. Having set our expectations during the first cruise, we were disappointed to find that smoking is still allowed in so many areas of the ship. It was impossible to enjoy any of the outside decks, or even our private balcony, due to second-hand tobacco smoke. Even worse, apparently smoking is allowed within the event horizon of the fresh air intake manifold and our stateroom was intermittently inundated with the smell of smoke, making it untenable. Repeated requests to address the situation were fruitless. We were finally offered compensation but then were given a smaller amount than promised as a credit on our account. One does not expect great value from a cruise -- everything is overpriced -- but no amount of compensation will offset our ruined 20th-anniversary cruise experience. Another issue was with the online booking of spa services. The online description was quite a departure from the actual service we encountered. The staff at the spa acknowledged the difference, even saying that this had been the same for other guests who had reserved the same service. However, they were not authorized to refund the money, so we paid extra for an upgrade and, in the end, we received services that would have cost a quarter of the amount at home. This is our last cruise with Princess unless they have a non-smoking cruise option. PS: The scones at high tea used to be freshly made from scratch with NO RAISINS and were served with a selection of jams other than raspberry. What's the world coming to?! Read Less
Sail Date June 2019
Let's be honest - Alaska pretty much sells itself. We could have been on a tugboat and still fallen in love with Alaska. But, that being said, there are still a few things to point out about this ship. Embarkation out of Seattle ... Read More
Let's be honest - Alaska pretty much sells itself. We could have been on a tugboat and still fallen in love with Alaska. But, that being said, there are still a few things to point out about this ship. Embarkation out of Seattle was a dream. We arrived via uber and 45 minutes later we were in our cabin WITH OUR SUITCASES. Seriously - it was amazing. We did anytime dining and therefore always sat with a different group of people. We tend to prefer the dining hall to the upstairs buffet. the food was excellent in both places but there were some challenges and room for improvement. The chairs are very small. I am a larger woman and I can say the chairs are probably smaller than an airplane seat. I can sit pretty comfortably in an airplane seat but I could not in the dining room or the buffet. So, if you have a big butt, beware. The service in the buffet was pretty bad. You sit and wait for coffee and OJ and every time we had the same experience - we cruise the floor for a long time trying to find an open space. We finally find something and there is no silverware so we need to steal it from another table. Then, halfway through our meal, someone would come by with drinks. It's a terrible system and one of the reason we preferred the dining hall. the boat was very clean and nice. the common areas were beautiful and I really liked the decor. I was not too impressed with the entertainment or shows, however. Besdies, the chairs in the theater were worse than the the dining hall. Seriously, I'm about 250 lbs and I could not fit into the theater chair. I had to sit with my butt skootched all the way up. This is my 8th cruise (first on princess) and I've never had this sort of trouble with the seating. The shore excursions were all wonderful. Great ports, great itinerary, beautiful and breathtaking scenes. Hope you enjoy it! Read Less
Sail Date May 2019
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if ... Read More
We had a wonderful cruise because Alaska is gorgeous, however the Ruby was the worst ship I've sailed on. Not only does the ship appear old and tired, so does much of the crew. Our steward didn't address us by name, so if that's your thing, good luck. Personally, it doesn't matter to me. I'm more concerned about having service, like ice in the cabin, without having to beg a few times. It took 3 days for pre-purchased alcohol to get delivered to our cabin. The flowers finally made it on day 4. Air conditioning seems pretty basic and certainly expected in a premium aft-facing balcony. No, it's wasn't. Four phones calls, three techs, and finally we were told that would just be the temperature of the room. Never thought we would literally sweat all night on an Alaskan cruise. So, if air conditioning is high on your list, look elsewhere because sleeping on the balcony for cold air is miserable. The food...well, it's there and usually lukewarm. You pay extra for the good food. We did have the $100.00 balcony dinner and that was awesome. I can't comment on the MDR because we never went. On all other cruises, the stewards are like ninjas. You walk out your cabin for an hour and POOF, your cabin is refreshed and the bed made. Our bed was made 5 times on a 12 day cruise. I told y'all the crew seemed tired. I can say that the big suite next to us seemed to always have their door open with the steward in there. Lucky dog. Anyway, I know that I forgot a lot because this looks much too pleasant. Oh, it's a 2ft square shower with a non adjustable shower head. Take a good bath before you leave and when you get home. Not sure how a large person fits in there. Definitely can't shave legs. No, I'm never going back on Princess. Never, ever. I've sailed Holland America, Norwegian, Carnival and Princess is absolutely last place. Read Less
Sail Date April 2019
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a ... Read More
For our 50th anniversary, we took a 12-day Princess cruise to Alaska originating in Los Angeles. From the moment we stepped aboard the 5-star Ruby Princess, we were surrounded by helpful, smiling faces of staff. Our balcony room gave us a wonderful view and fresh air throughout our cruise. The bed was SO comfortable with cozy Egyptian linens. Our cabin Steward, Christopher, was so helpful and attentive. The ship holds about 3500 guests and about 1500 very service oriented staff- which is a nice size and ratio. The restaurant meals were fresh and fabulous with very attentive waiters.There were fresh food options 24- hours a day! We enjoyed the flexibility of "anytime" dining. The entertainment was nonstop. We especially enjoyed the nightly musical shows in the Princess Theater. They have very talented performers- bands, singers and dancers.The different lounges also had good entertainment and often dancing. The casino is spacious and has lots of variety, including blackjack tournaments which are really fun! The gym provides nice machines with an amazing view! We especially enjoyed the tram excursion in Juneau and the train in Scagway. We plan to fly to Anchorage on our next Alaskan trip to explore the more northern regions and to do a land tour to Denali. We highly recommend Princess cruises without reservation! We look forward to our next Princess cruise!! The 12 days flew by!! Read Less
Sail Date April 2019
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two ... Read More
My wife and I wanted a "special" trip for our 50th anniversary. We have been cruising for 40 years now and enjoy the experience. We elected to go to Hawaii and wanted a round trip cruise. That fact limited us to only two cruise lines Princess and Carnival. The wife said to look at the trip as a celebration not a vacation. We thought since both lines belonged to the Carnival corporation the Princess cruise would be a little more upscale. We chose a Club Class Mini-Suite and air transportation arranged by Princess. The Club Class upgrade included Priority Boarding, I expected the same benefits as Carnival's Faster-2-Fun boarding. Not so, just a different check-in desk. No priority room preparation, no quick luggage delivery, no priority on excursions, and no speedier disembarkation. I'm sure Princess has a target cliental. If that is the case, my wife and I do not fit the criteria. As I said we were celebrating 50th years of marriage and are not all that young. However, we are young at heart, able to walk, like to smile, and do not believe the way to elevate your social stature is to belittle the ship's staff. We found a majority of the passengers were not smiling, used a cane or walker, were rude, and ready to complain about any topic. There were some great things on the ship in spite of the depressing overall attitude of many passengers. The Club Class dining venue was a shining star of service and attitude. Our cabin steward was excellent and kept the cabin in pristine order at all times. Maybe our expectations were just set too high. We expected to "Come Back New". We came back looking for a "Fun Ship". Read Less
Sail Date April 2019
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining ... Read More
The cruise was fabulous. Truly magical! My only complaint was that sometimes the toilet flushed and sometimes it did not. It was a system wide problem and Princess compensated us for our trouble. Still, it was annoying. The dining was wonderful! Food was delicious and our waiter Aurelia and Asst. waiter Lido went out of their way to provide service that went above and beyond. The shows were quite nice. Some of the guest entertainers were not to our taste. They were good, but they played a selection of music that was designed for people in their 80s. Movies under the Stars was great and not too cold. Blankets were provided upon request. The Naturalist onboard was an interesting and engaging speaker. The guest lecturer spoke on Olympic games and the Nobel Prizes. He offered some unique tidbits of information and had personally met many of the people he spoke about. We only booked 3 shore excursions through the ship. One of them was for a tour of the Bishop Museum. Unfortunately, the tour was cancelled and no reason given even though it was listed as sold out. Sadly, we were not informed of the cancellation until 2 days beforehand. By that time most of the excursions were already booked so we had to settle for a less than optimal tour. The best shore excursion was snorkeling in Nawiliwili. The company took pains to keep everyone safe and to make sure everyone was enjoying themselves. Ensenada was both safe and fun. We took a locally operated 45min harbor tour through Juanitos (located right along the ocean walk) for $2,50 per person. It was a great deal and got to see sea lions VERY close up (within 7 feet of them). Overall it had a few bumps in the road, but was still a fabulous cruise and would happily do it again! Read Less
Sail Date April 2019
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable ... Read More
Chose the cruise as part of our 50th wedding anniversary celebration. Princess staff graciously met us at LAX and settled us in a taxi for the ride to Long Beach for a pre-cruise overnight in the Long Beach Hyatt. Good comfortable accommodations, helpful staff and located convenient to walking around a harbor and downtown. Transport to San Pedro port and Princess embarkation were excellent. We had sailed the Ruby previously and were looking forward to repeating a pleasant voyage. The cabin was completely ready when we arrived brightened with new carpeting.Lacking was the Lotus Spa hair conditioner previously provided as part of the amenities for Elite Level passengers. Other Elite passengers noticed the absence, as they too didn't bring their own; an example of Princess trying to save a nickel. The only other cabin problem was the lack of hot water for showers on the last 3 days of the cruise, including debarkation morning. Calls to customer service resulted in only temporary fixes.On the positive side a broken spring on the room safe door hinge was fixed withing hours after reporting it. Were this our first Princess cruise, it likely would be our last because of irregular (one time wretched) food quality, apparent under staffing in dining rooms, and too many staff who don't acknowledge or initiate customer greetings. In anytime dining many dinners were well prepared, if overly salty. Probably the most wretched dinner I have had was a veal dish that had 2 slabs of meat with the consistency of a roofing shingle. In the same meal the dessert was a samosa consisting of tropical fruit and macadamia nuts accompanied by a mint dip. The samosa was like a greasy empanada, and the mint tasteless. The number of serving staff was deficient. Too many meals that started between 6:00-6:30 ended up taking 2+ hours, ruining evening entertainment plans. Lido deck server seemed smile less and conveyed a demeanor that suggested they would rather be elsewhere. Elsewhere, staff met the standards of our prior Princess experiences. Bar servers, especially in the Skywalkers Platinum/Elite lounge were among the best we have experiences. Passenger Services staff were thorough and followed-up on issues. On this category of ship you aren't going to find water slides and climbing walls. But, there are on-board activities to suite most interests. Why Princess continues the pretense of a dress code for dinner is beyond me. A man dressed in cargo shorts was seated in the Michelangelo dining room on a casual dress evening. I doubt that they meet the dress code for "smart casual." .And finding one's way around can be a challenge. Ship maps in public areas contradict each other, even other maps only a few feet away. Example, locations of laundromats. The entertainment was among the best that we have enjoyed on Princess with new stage shows presented by very talented singers, dancers, musical ensemble. In lounges, however, too many events ran over scheduled stopping time, thereby delaying the next program. We especially enjoyed the Walker Black Duo. We were less enthusiastic about Mary Simon, guitarist, who shared too much personal angst in her own compositions. We left midway in a second session. The party band Main Offenders seemed to mistake loudness for talent, perhaps to cover their singer's limitations. We enjoyed all of the comics, and the vocalist Teacake. Providing a delightful Pacific island musical ambiance were Tiki Dave & Leialoha. I was less impressed by naturalist Mark Harris, whose presentations lacked thoughtful development around their topic.Typically there were 3 sub-topics under a main topic. But, nothing tied them together to walk away with feeling, "Gee, I really learned something." We enjoyed all the ports. A helicopter ride on Kauai with Blue Hawaiian Helicopters was a highlight. I flew with them on the Big Island in 2005. They still set the standard of excellence for helicopter excursions. It was my wife's first; she didn't want it to end. Whale watching at Maui was disappointing. The company seems to have had a fixed area to cover. All that we can say is that we saw the backs of a coupe of whales. Later in the day a companion on a snorkel excursion reported that they saw quite a bit of whale activity at the other end of the bay. On the Big Island, the excursion to the lava fields was interesting, as we got a good impression of how the island was formed. Disappointing on the Honolulu harbor excursion was food quality. Vegetables seemed under cooked, and perhaps contributed to stomach distress felt later that night. Also excursion meeting arrangements were poorly handled in Terminal 11. Our group assembled on time, but were delayed 25 minutes in being shuttled to the excursion boat.It was difficult for several people with mobility disabilities, as there were no seats. A security supervisor chewed out one of his staff who offered "his" chair to a man much in need. We stayed on the ship in Ensenada. Since we have lived and traveled extensively in Mexico, a packing day was in order. After 4 sea days over to Hawaii and 5 sea days back, and several books read, we were ready to return home with good memories and several noted above that shouldn't have occurred on Princess and hopefully will not repeat. Debarkation through port facilities was smooth and well managed. Read Less
Sail Date March 2019
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a ... Read More
We’ve sailed with Princess in the past and know we will get a high quality ship and experience. Our recent cruise from LA to Hawaii and back was no different. Beautiful ship, comfortable mini-suite, fun activities, terrific crew, and a bunch of food. It took 4 days to get to Hilo. We visited Hilo, Honolulu, Kauai and Maui. Then 5 days to Ensenada, Mexico and one final day to LA. The boarding and disembarkation processes were very smooth. All of the islands were beautiful & offered different sites. Hilo is full of volcanoes. Honolulu has Pearl Harbor and Luaus. Kauai has waterfalls and beaches where movies were filmed. Maui is the nicest. Nice downtown near the port with plenty of shops. Would recommend Kimos for lunch. Right on the Pacific, great fish tacos and a huge Ice cream cake desert. Ensenada was a disappointment though. Not much to see or do. Read Less
Sail Date March 2019
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of ... Read More
Celebrating our 50th anniversary -- always wanted to cruise to Hawaii! Long days at sea -- special!! I have to admit after reading a number of reviews of the Ruby I was unsure if we chose the right ship - so we decided to make the best of it. Which we did - sure it's not perfect but so much of what I had read seemed to have been fixed or I just didn't notice. Flew in the day before staying in Long Beach at the Hampton -- the service and room was wonderful. Great area with small restaurants right across the street. Got a Lyft to the port the next day which took over a half hour. Embarkation was disappointing as I felt like they were herding cows -- "go there, go here" and some of the workers were rude even yelling at us for going where we were told to go!! So it wasn't a good start. Disembarking was better but they need more porters as my husband had to go outside the terminal to get someone to help with the luggage. We had a balcony room on deck 10 -- the balcony was the biggest we've ever had. The room was very nice/clean - closet was huge. Lots of room to store things. The BED was the most comfortable we've ever had on a cruise. Our room steward was so helpful and kept our room clean daily -- and our sheets were changed at least three times during our 15 days onboard. Food was the most disappointing - only ate in the dinning room four times -- food wasn't anything to write home about so we ate at the buffet that way we could try some things and then go back to get what we liked. The service in the dinning room was great but unfortunely very slow getting the food out. Service in the Horizon Court (Lido Deck) was very good and attentive. There was alot to do onboard - some of our highlights were -- Mark Harris a Naturalist who had so much to share about the ocean, birds, etc. The Walker Black Duo - a husband/wife team who did a fabulous job night after night singing in different lounges. Enjoyed a number of movies "under the stars" -- they provided blankets, popcorn, pizza and cookies!! They ran a number of movies and concerts during the day too. Shore excursions -- Hilo - Volcanoes National Park - Kilauea -- so worth the trip. Never heard of this before but there was a free shuttle to Wal-Mart!!(I believe it was provided by Roberts Hawaiian Tours.) After our tour we jumped on the shuttle (10 minute drive) to purchase souvenirs and macadamia nuts! Oahu - Island Safari Jeep Tour -- wow!! A 6 hour private tour of the island. Our guide was Sean who had a great personality and certainly knew the island. For lunch we stopped at Giovanni's food truck and ordered the most amazing garlic shrimp! Kauai - Journey to Waimea Canyon (Roberts Hawaii tour). Nani was our bus driver - very entertaining and knowelable. Waimea Canyon is a must see - Grand Canyon of the Pacific. Maui - Whale Watching Tour - so cool -- humpback whales. After the tour we stayed in town (which has a lot of little shops) then took the tender back to the ship. Ensenada - disappointed that the ship had to stop here. We did take a shuttle to town - not impressed at all! Walked back to the pier and were glad to get onboard. So overall our cruise onboard the Ruby was "special"!! Read Less
Sail Date March 2019
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just ... Read More
My husband has cruised on Princess once before (about 12 years ago) and he really wanted to go with them again. I wanted to be able to drive to the departure port so we chose a 7-day California Coastal, round trip from LA. It was just the two of us ages 45 and 46. Left the kids at home since they don't appreciate cruising (which is fine with me as it's much cheaper that way!). After reading many reviews on the aft balconies, I chose cabin B754 which we loved. We did get some movement when we were out at sea but we found it soothing. I chose Baja deck so we would be neither above or below any public areas and it was nice and quiet. Sometimes we did hear "ship sounds" but nothing that was ever a problem. The cabin was adequate and the balcony was larger than I expected, which was a nice surprise. It had two chairs and a small table. We didn't use it for dining or anything- just sat in the chairs (or more frequently, stood at the railing) and enjoyed the ocean. The shower is miniscule! I understand this is the norm on Princess. We were scheduled to visit San Francisco, Monterey, San Diego, and Ensenada. Unfortunately, we were unable to visit Monterey because the seas were a bit too rough, making tendering unsafe. Too bad able that as that was the port I was most interested in. We left Monterey that morning, spent the night and part of the next morning at Sea, and docked in San Diego half a day early (noon) so we actually overnighted in SD. Overall I loved the ship and the decor (classy- the Piazza I thought was beautiful) although the constant art displays that took up all of Explorer's Lounge on several occasions was a bit much. Does anyone buy art on a cruise? I guess they must or the ships wouldn't keep devoting that much time and space and effort to it. Buffet food was not very flavorful IMO but we very much enjoyed the MDR three nights and chose to try Crown Grill and SHARE on two other nights. Overall very good. SHARE is a more adventurous menu and I loved the decor but it's high up aft and there was a constant vibration and an intermittent high pitched rattle/squeak in the ceiling that really detracted from the experience. Hope they get it fixed soon. Didn't care for the Main Offenders band or the Magic to Do production show but AJ Jamal (guest comedian) was pretty good... especially his bit about the showers on board! All staff with the exception of the young lady in the soft serve ice cream area were friendly. All in all, we were very pleased and we are already looking at another Princess cruise, hopefully to Hawaii this time. Read Less
Sail Date March 2019
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of ... Read More
It was a great deal for a 5-day cruise but you get what you pay for. PROS: Wonderful and friendly stewards, food, dining and entertainment staff Very nice ship Expedient embarkation and disembarkation process Lots of activities CONS: Wrong demographics for us. Passengers were older (senior citizens). Activities and entertainment geared towards this crowd. If you like to "party", this is not the cruise for you. Food was mediocre and bland - very similar to Hometown Buffet. Horizon Buffet, room service and dining selections not as good as Carnival, Royal Caribbean or Norwegian. Also, some items are not free so be careful. For example, gelato was $1.50 and select entrees at free dining cost between $19-$30. Can only get free glass of water and coffee in select areas. Otherwise, regular coffee was $1.25 and bottled water was $2. Only food available 24 hours on the ship outside of room service was International Café and it's menu is overrated. Not much selection. Room service takes between 45 minutes to one hour. 5-day cruise but only in Cabo Saturday 12 p.m. through Sunday 12 p.m. (24 hrs.). The remainder of the time is at sea. Our worst experience on this cruise was the Lotus Spa. My husband and I paid $159 for access to the retreat (steam rooms and sauna). 1. Front desk staff were curt and snobbish. They weren't welcoming and when I asked questions about particular services, I felt as if they were rushing to give me an answer and move on. They don't smile or welcome you as you come in. 2. Massage/therapy staff were loud. Called your names out loudly when it was your turn to receive service, making the "relaxation" room noisy. They also conversed with each other near clients which added to noise and distraction. If you weren't receiving a service but only there to relax, you were essentially ignored. They did not smile or acknowledge you. 3. Changing rooms were a mess. Bathrooms were dirty with toilet paper on the floor. Used robes and towels on seats and floor. Lockers did not work so we often had to have front desk staff take our valuables to watch. Since they were unwelcoming to begin with, they felt bothered by this request. 4. Clean glasses and tea/coffee cups were seldom replaced. At one point, I waited half an hour for a clean glass. I asked one staff member for a clean glass and she said "Just be patient." Wow! Meanwhile, dirty glasses and cups were piling up alongside banana and orange peels. 5. Robes were in bad shape - fraying and stained. Read Less
Sail Date February 2019
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.5 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 3.9
Family 5.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 5.0 4.2
Value For Money 5.0 3.9
Rates 4.0 4.2

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