We felt our experience on Ruby Princess was far less than we had experienced on other ships . Let’s start with the buffet. Although what was there tasted good the selection was like eating at “Old Country Buffet.” Cheaper cuts of meat and less variety. We also felt the entertainment was not of the quality we had experienced before. There was a very limited number of performers. Even though ...
We chose this cruise because we liked the itinerary. This was our first Princess Cruise and we were disappointed. There were 4 sea days and many of the events focused on encouraging passengers to spend money on spa services. Some of the game events were better appreciated if you could participate in the game by buying some of the game items. We bought Deal/no deal tickets for $50 for 3 ...
The Ruby Princess was built in 2008, refurbed in 2018 and surely must be due for another upgrade. It's clean but terribly drab and grossly underwhelming. There are three main dining rooms and each evening all three serve the very same menu. It would have been nice to have a choice of cuisines, i.e., Italian, Continental, French, etc. The food was really not good, the portions were small and ...
We have sailed the Ruby twice in the past year (two different itineraries) and are sad to report that it has continuously gotten worse. The other negative reviews you see below, for the Ruby, are not lying. The ship's condition, staff, and dining needs a major overhaul. We are Captain's Circle Platinum so I am not just being biased to another cruise line when I write this negative review. This ...
We were so very disappointed with this cruise from the outset to our return!
First, the princess app was the first disappointment. it oftentimes did not work and was ineffective. we tried doing everything right the first time to avoid any problems, but management of the app was just not on top of things. (a) i could not get my grandson into the green lane; i called several times, and we were ...
We had to use cruise credits and didn't want to fly anywhere so it was really easy (we thought) going out of San Francisco as it is only an hour from our house and we can take the Vallejo Ferry to San Francisco. Great Ferry ride over the bay and called Lyft to take us to the Pier which is just under a mile. Took 35 minutes in the car as traffic was so bad (great driver though). Finally got to ...
Never intended to fill out a review, but after calling and filling out Princess' official form repeatedly over the past two months to obtain a post-cruise survey... here we are. Sadly, my original intent was to give accolades to our dinner servers (in hopes that they would receive a day off), but it doesn't look like that will happen.
We decided to book a crew last minute after our house ...
Overall the cruise and destinations were lovely but the onboard billing and support after the fact were so bad that I will no longer cruise with them.
Just took my last cruise with Princess - they charged me for a bottle of wine we never got, made FIVE attempts to get it taken off the bill while onboard and have emailed and called. It has been 6 weeks since I filed complaint with them with no ...
We did the Western Caribbean out of Galveston on December 18 on the Ruby Princess, and after something in excess of two-and-one-half decades cruising, mostly on Princess but other lines as well, this was, by far, the least inspiring and most disappointing cruise we have ever done.
As always on a Princess cruise, the front-line folks - our Cabin Steward, Waiters and Assistant Waiters, the ...
We chose this cruise to take our adult grand children to Alaska. They seemed to endure it as it was their first cruise ever. We, on the other hand, have cruised with Princess 9 times previously. This cruise was a complete disaster for us. We were charged for drinks we DID NOT ORDER; Waited over 45 minutes to have our order take in two of the seated area restaurants; drink orders, when we received ...