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323 Royal Caribbean Europe Cruise Reviews

We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. ... Read More
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. We’ve been on Disney to the Bahamas, Carnaval both to the Caribbean and Mexico and Princess to Alaska. All these cruises have been in the last few years and the food, entertainment, and overall service were a lot better. I’m so disappointed so far. Our room is average but is obviously not maintained that well as there are scuff marks all over the walls especially near the patio door. Our front door doesn’t close well and sometimes stays unlocked because we didn’t realize that it did not close and lock. But back to the food, the buffet breakfast, lunch, and dinner is among the worst I’ve ever had both on the ocean or on land. The other cruise lines buffet food was of this much higher quality. I feel like Royal Caribbean is trying to get its customers to pay for the restaurants that are more upscale or even just better like Johnny Rockets or the fish and chips place near the pool. I resent that after spending as much money as we’ve had to travel to Europe and the cruise it’s self. My family and I are just looking forward to the excursions to Gibraltar, Nice, Florence, Rome, Naples, Sardinia, and southern Spain and hopefully making it back home without getting sick. Read Less
Sail Date July 2019
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it ... Read More
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it isn’t worth staying up for. You get corny comedians quoting jokes from every generic comedy show, tribute shows that are absolute cringeworthy, overall the entertainment is very poor and it is not a lot to be missed if you choose to not go like I have the last few days. Out of the 7 days I sailed, 3 of those the swimming pools were out of order due to maintenance and when they were back up and running they were absolutely stone cold, nobody was going in them due to the temperature of the water. The food in the “main dining room” is the same stuff you’d get in the self serve buffet, all that is different is the fancy presentation, the unacceptable wait times and the main difference, the food is cold when you have it in the main dining room. As for the “shopping mall” you get 3 shops, selling overpriced perfumes, watches and other overpriced gimmicks such as hoodies and caps (utterly stupid merchandise) there are no shops where you can buy refreshments or snacks, no off duty shops to purchase anything. It is abismal. The atmosphere feels like that of what I imagine the titanic to be like during the descent into the ocean, it feels as if we are all sailing to our impending doom, everyone is miserable, it is honestly the worst experience I have had in a long time. The ship is unsafe, my partner got trapped in a “sensored” door which shut on here abruptly as she was walking through (this is being taken further one off the ship) which led to sitting in the medical room for a couple of hours. I will never be returning to this cash grab of a ship, I feel like the company is more concerned about extracting all the pennies they can out of you whilst on board instead of actually putting anything together to entertain you whilst you are with them. Considering you pay them all the money, we then had to fork out €70 for a shuttle bus, every other cruise liner organised these things for you. Royal Caribbean are a joke and they do not deserve the money they ask for, go with other cruise liners you will get a lot more value for your money and feel appreciated instead of feeling like a walking piggy bank that the company will try to shake out every last penny from you. Read Less
Sail Date October 2018
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. ... Read More
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. Food was generally cold and tasteless. Families fighting and three families were evicted off of the Ship. Staff trying to force drink on you and calling it “medication”!! made you feel like a geriatric alcoholic. Evening entertainment rubbish and you couldn’t get a seat anywhere. Couldn’t go for a swim as pools were rammed. Shore excursions were laughable. Only good point was the cabin and seeing Southampton at the end. Would never go on Royal Caribbean again - absolutely shocking. Not everybody wants to be force fed cocktails every ten minutes. If this had been my first cruise I would never go on another one Read Less
Sail Date September 2018
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not ... Read More
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not arrive until after 9 p.m.. Main dining was very good (our attendants were excellent!). Buffet was the worst, food cold, was generally not good quality and we quickly ate all meals in the main dinning room. Entertainment was fair although never went to some events (ice skating for example) because of limited times and overcrowding. We had several smaller kids who with adults went to the game area which had no cruise supervision and my wife was knocked down by teenagers running thruout the area. Estimate 25% of games were out of order. Used childcare with average results. Honfleur/Deauville shore excusion was 3 out of 5. Honfleur was pleasant town with nice presentation. Deauville was a drop-off for an hour with no recommendation where to visit or background. Galicia Cellare tour - have been on several winery tours and all were excellent. We drove 2 1/2 hours to winery. We walked to entrance and waited for a few people who needed assistance and people asked questions about the grapes. It was mentioned they were in the process of bottling the wine but never saw the inside and were escourted to an area for wine tasting and where to buy product. Probably 45 min in total. Drove another hour to small town where no background was given and were told to come back in an hour. All the way back the guide complained about the US even though he was wearing his Nike shoes and apparel (he had never been to the US). Rate 1 of 5. We also took an independent tour of Lisbon with We Hate Tourism group. Will review then at another time. Took the Galley tour our second to last day. They were very specific - no open toe shoes and we will teach everyone how to wash their hands like the crew. Over 30% had open toe shoes, no one washed their hands and observed at least 3 times crew handling food without gloves. The chef? who did the tour spoke so soft no one could hear most of his presentaion. Our special lunch afterward was the worst of the week in terms of food and service. Rating 1 of 5 We carried our luggage off of the ship. We got in line to take a taxi to the train station which was a mile away to go to Gatwick. The driver said there was no train but he could take us for 300 pounds. This was confirmed by the port authority individual standing there. I guess they were working together. I told him to take me to the station where there was of course many trains going to Gatwick. I sent my concerns to R/C and have waited over a month with no answer, thus I have submitted this review. I waited Read Less
Sail Date July 2018
this cruise was for a 50 wedding anniversary , and because we did not want to fly we sailed from Southhampton that was probably the only plus . Once onboard its to late damage is done ,for a ship that's had a multi million pound ... Read More
this cruise was for a 50 wedding anniversary , and because we did not want to fly we sailed from Southhampton that was probably the only plus . Once onboard its to late damage is done ,for a ship that's had a multi million pound refit its hard to see were they spent the money .Then after a couple of days you find out ,cabin was a balcony quite shabby really towels were all hard like carboard and fraying round edges .Then comes meal times queuing sometimes 20 mins or more .Ask for a table for 2 almost imposible ,tables were so close together we had trouble walking around and it was like sitting at table for 6.Then comes after dinner problems if you would like to sit and have coffee or drink ,no chance never any seating any were .All lounges and bars were full over 4000 people on board 1 coffee shop .We spent most evenings in cabin .Try to see ice show or any show again no seats left .All Royal Caribbean have done is gone for Dollars instead of customer service .Put more cabins on board more people, more Dollars, service in decline .We would never travel with Royal Caribbean again if you want to cruise I recommend Carnival or Norwegian if you want to throw your money away try RCL you will learn the hard way.Our cruise was 14 nights Canaries Adventure.A better name would be Canaries Disaster Two EX RCL passengers David Budd Read Less
Sail Date June 2018
The Baltic was beautiful!! The Brillance of the Seas did a wonderful job with activities to get people excited about the ports of call! I would highly recommend to family and friends!! The ports of call were great destinations and very ... Read More
The Baltic was beautiful!! The Brillance of the Seas did a wonderful job with activities to get people excited about the ports of call! I would highly recommend to family and friends!! The ports of call were great destinations and very interesting! Each port of call had multiple things to see and do! All the staff on the ship was very helpful and very friendly! For dining our head and assistant waiters were great! 100% serve and they were always happy to help us with anything! For our room, my sister and I shared a room and it was always cleaned. We enjoyed the towel animals and the service. We also got involved with all the activities that was offered onboard! There was always something to do! Whether it be a dance class or watching a show at night; there was something for everyone! I think the cruise staff did a wonderful job and I wish I can go again! Read Less
Sail Date May 2018
We were both looking forward to this cruise as we had never been to the Baltic countries but our experience on board the ship and subsequent dealings with Royal Caribbean " Executive Office" has left us very negative about the ... Read More
We were both looking forward to this cruise as we had never been to the Baltic countries but our experience on board the ship and subsequent dealings with Royal Caribbean " Executive Office" has left us very negative about the attitude of RC to customer issues. Our concerns began when it took 4 weeks for RC to answer a question about transport from the ship at the end of the cruise to the airport.In the end we got two conflicting answers from the UK office and the USA office and booked transfers ourselves. Part of our deal was 40% discount off bottles of wine priced up to $100 at all bars and restaurants onboard.This was not a drinks package its was part of the Ultimate dining package. But no one onboard knew about it !!. Twice on day one we were refused the discount and had to visit guest relations to complain and receive our discount .This was done and we were reassured all bars and restaurants were informed about the deal and we would have no further issues.But it happened again on day 2 and once again Guest Services apologised applied the discount and informed us the Food and Beverage Director would be in touch. Again on the evening of day 2 we were refused the discount and again Guest Services applied the discount and promised that the F&B Director would make contact - but he never did . It wasn't just the fact that the deal was denied us It was the manner in which it was done each time we were made to feel like we were lying. On day 4 we went to the main restaurant Reflections where first the waiter refused the deal but then the manager refused the deal . He marched off to guest services and returned with a business card and took delight in front of other guests to direct us to Guest Services .We went but it turned out he had told them we had said we were on a drinks package which we weren't .So once again Guest Services applied the discount. But before we did that we had ordered a special meal Lobster and fillet steak - it arrived burnt to a crisp - couldn't get the lobster off the shell it was so burnt .I called over the F&B beverage manager and all he could say was that he wasn't the chef !!. We can't prove the food was destroyed on purpose after the wine incident but it was an uncanny coincidence -.we walked out without eating . Anyway we were refused the discount deal on 8 occasions . In addition we had a pre- booked shore excursion to Tallin cancelled with 36 hours notice. We had pre booked and paid for a wine tasting but on arrival at the tasting they had no record of our booking and couldn't believe what we paid - other guests had paid $10 we paid £17. Our cabin was on the 10th floor directly underneath the Windjammer restaurant and every morning at 6am the food trolleys would screech across the floors ( our ceiling) and wouldn't stop until 10pm every single day . We asked ( at our expense ) to upgrade but there wasn't another cabin.So we put up with the noise . But the final humiliation was to be saved for the final evening. After finally having a trouble free day and evening and a lovely meal at Chops Grille we decided to go to Vintages bar to have a last evening few drinks followed by last evening shopping. But to our horror when ordering our drinks we were informed our account was blocked and that we had to go to guest services . Well this was our last evening! we had used our Amex linked to the account on the ship as instructed to online and also presented it at embarkation so we couldnt understand why on the last evening it was blocked. Anyway after standing in an enormous queue of people checking and settling their final bills . We were told that the limit on our Amex card had been exceeded . And that we had a problem . Explaining that this was impossible but not knowing what to do we retired to our cabin completely distraught . Worrying that we may not be allowed off the ship. I returned to guest relations and waited patiently in another long queue ( it was now well after 11pm). I explained to a really nice girl the issue she explained that we had gone over the ship onboard limit by $169 dollars.I explained that wasn't possible I had several thousand dollars credit on my card. Anyway I agreed to pay the $169 to unblock the account - which I duly did using my Amex !! Which magically was accepted. Anyway night ruined plus all the other issues -cruise ruined.Amex bill checked on return to the UK and only one transaction on statement for full amount so there was no issue !! We got back to the UK and emailed our experiences to RC and waited and waited ( RC promises 72hr turn around) but after two weeks I decided to write to the UK Managing Director. Three days later I received a phone call on a Friday evening at 7pm from their Executive Office representative phoning on behalf of the UK MD. Acknowledging all the issues but as compensation offered a discount off a future cruise. So in other words they accepted all the issues and that our cruise had been ruined but wanted us to buy another cruise to receive compensation - unbelievable. I declined and suggested the offer should be unconditional. So I waited and waited for the offer in writing but it didn't come. So after a further two weeks I wrote to the UK managing Director again giving him the chance to make good all the issues . One month later on the 19th Sept Tiffany emailed me to once again apologise but repeat that compensation was conditional on the purchase of a future cruise I have to say in 38 years of overseas holidays this is the single worst experience not only with the issues onboard the Serenade of the Seas but the failure of the people at the very top of the organisation to take seriously a genuine customer complaint. I nor any of my family and friends would travel with Royal Caribbean again. I hope this rather long review helps others make decisions with whom they travel with in future. Read Less
Sail Date July 2017
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 ... Read More
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 and the facilities are dated. The dining room service is awful, passengers needing hospital treatment after eating in the main restaurant is the worst we heard but by the end of the cruise the windjammer at night was a busy place as more and more people stopped attending the main dining room to eat due to the really poor quality of the food. Docking was unorganised at every port with long delays getting on and off board and the final departure at Southampton was farcical. All normal exits from the ship were sealed off and you were not allowed to use them, everyone was herded into the dining room and made to make a big loop right around level four, as we had chosen to take our own bags off, the environment was a health and safety hazard, everyone was trying to negotiate their luggage around chairs and tables and a lot of tempers became flared. My recommendation is avoid the Navigator of the seas at all costs if you can, I know there are a lot of people from this cruise who will boycott the ship going forward. Poor food, poor service, jumped up staff and just an all round poor experience Read Less
Sail Date May 2017
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on ... Read More
I decided to go on this cruise because I have been on the sister ships, Oasis and Allure. Even though I was looking forward to the cruise it did not start off well and things went from bad to worse. I booked a Balcony cabin on deck 8 but when I arrived at the port they told me that my cabin had been sold and I would have to go into a different cabin. They put me in one on deck 14. Little did I know that it was underneath the children's water park. The noise was unbearable. Kids running around all day and adults walking backwards and forwards at night. I asked to be moved but they had to cabins available. After 4 days they managed to move me into a Balcony Cabin on deck 6. This cabins air conditioner did not work (new ship!). It took 2 days to fix by replacing the thermostat. Without the air con it was impossible to sleep properly. The food on board was mediocre and I only went into the dining room twice. Mainly because the tables were too close to each other and the noise was unbearable. The only restaurant I really enjoyed was chops grill. The service and food was excellent. The stateroom attendants were excellent as usual. They were apologising for the problems when it was totally out of their control. After 23 cruises with Royal Caribbean this has become my last. I think my next one will be with MSC. Read Less
Sail Date June 2016
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not ... Read More
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not receiving some sort of work, hot tubs not working, childrens water area not working, aqua theatre not finished, ceilings being fitted, we had one crew member tell us we were guinea pigs for proper passengers, we brought this cruise sold as a maiden voyage back in Sept 2015 only to be told the real maiden voyage is from Spain on 29th May. We were totally miss sold this trip, if it had been appropriately priced and we had been aware it was a shakedown cruise then we would have known what to expect, but we paid full price for this and were told by passenger services on board we could have 20% off our next booking, we have no intention of ever booking another Royal Caribbean cruise, we will be sticking to the more professional P+O. A complete waste of money and valuable holiday time, if you want to holiday aboard a floating shopping center, save money and book into a cheap hotel near a large shopping complex and visit each day for the duration of your holiday. Read Less
Sail Date May 2016
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a ... Read More
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a struggle to get a table. Food quality was not as good as on my last RCCL cruise. Afterwards had a wander on the open decks, seemed all the Jacuzzis were closed for cleaning, looked to me like they wernt even finshed, childrens play area pools had construction materials in and were roped off. The more we saw of the ship the more and more unfinished it was. The muster drill was done in the aqua theatre but the wait to start was so long it strarted to rain and I am sure not all guests heard the staffs instructions. Main dinning was ok but the vegetarian options are getting poore from RCCL not better! Day 2 was Formal and me and the wife like to dress for pictures and dinner, well jumped in the shower around 4.30 pm, not working, NO hot water, a visit to Guest services to be told sorry pipe burst and they were not sure where so they shut the wole ship down, other guests from different floors confirmed it was wide spread. I never imagined I would be on a cruise with around 1000 construction workers, this is not how it was sold to me. I paid the full price set down by RCCL, was never informed by the next cruise sales team it would be an unfinished unsafe ship! I understand there are always teething problems, but so many areas were unfinished or poorly finished, I suppose you buy a cheaper french ship and this is what you get, all of the other ships we have cruised on were built in Fnland by a german owned company and the difference in quality is clear to see. To sum it up feel cheated and ripped off by RCCL, shame really because we usually enjoy our cruises on RCCL ships. Was offered a small percentage but declined, will have to take it up with customer relations in the UK and Miami. Read Less
Sail Date May 2016
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of ... Read More
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of being completed, with work men being everywhere. The Aqua Theatre not being ready was a big disappointment. The main dining room was a major let down due to the calibre of the food and the service. We ended up having to use the supplementary restaurants in order to get a decent level of food, spending another £200 in the process. On the first morning we had a sit-down a la carte breakfast in the main dining room. After waiting an hour for our order, random dishes arrived for our table in place of what was ordered and they were lukewarm. We left shortly after, hungry. The quality of food at dinner was mediocre at best, with service being very patchy. There were very few places to sit when it rained, due to the amount of outside public space. This drove people in to the limited seating in the Royal Promenade, even into areas that they had no intent of using, such as Sorrento's. This then made use of those places harder. I appreciate the ship is intended for more warmer climes, but rain is still likely in the Caribbean. An enclosed lounge area looking out to see was sorely missed - even the Solarium is unusual in that it is open to the elements. It seems you can sit inside or outside, but not inside looking out. You end up being forced to your balcony in order to get adequate seating and have some peace and quiet. The food in Windjammer was poor in areas of choice and quality. I don't see why the buffet cannot be the same calibre as that on Celebrity. The Coke lifestyle machine in the Windjammer had no ice leading to the drinks it dispensed being warm and unpalatable. There were very few hand-gel dispensers and people enforcing their use. The supplementary restaurants didn't seem to have them, and the main dining room was certainly not enforcing their use. They were notably absent from the frozen yoghurt area on the Lido deck. Given the high profile of Noro virus on cruise ships and how it can spread, this is a problem waiting to happen. We were woken at 1 am on the last evening by the people collecting the suitcases laughing, joking and being very loud. Given the time of the morning, this should be done as quietly as possible. The emergency drill was quite chaotic with people not quite knowing what they should be doing and people just standing around. There could be more structure to this. Johnny Rockets had a number of issues. There were 8 tables in the building, but the lack of covered outside seating meant there was a large queue. It was not easily apparent how people should queue for take away food over sitting in. The staff would suddenly break into a dance whilst food sat gradually going cold on the counter, which just exacerbated the length of queue growing outside. For some reason on a port day Johnny Rockets doesn't open for lunch, choosing instead to open at 2pm. There were also bolts emanating from the floor where the stools were clearly meant to be. The aircon in the stateroom started at a reasonable temperature, but after some maintenance one day the aircon only provided cool temperatures even after being turned up to maximum. The ladies toilets had large round bins in the cubicle instead of proper sanitary bins. My Crown and Anchor status did not appear on my card for some reason. Getting off the ship was an unusual experience with having to get off a deck that was below the pier line. This necessitated a steep metal ramp up and then down, with lots of people assisting with the needlessly difficult traversal. My wife and I are quite able bodied and could manage it, but I feel sorry for more elderly passengers. Given both the dimensions of the ship and tidal patterns in Southampton are known, I'm not sure how this came to be. It was clearly not the correct deck to have to disembark from. When we sailed on Anthem of the Seas last year on its second public sailing, we were impressed at both the finished state of the ship and quality of service offered. It does seem that it was pushed out to paying customers too soon. My overall feeling is a lack of consideration to paying passengers. We had been looking forward to the cruise due to it being advertised as a Maiden voyage as well as it being rare quality time for us to have as a couple. To not meet our reasonable expectations after the expenditure of time and money was a huge disappointment. The ship has been massively promoted in the media, but who cares about big slides and a robotic bar if the the basics such as food and seating are just not adequate? The promise of a new revolutionary ship was not delivered. Read Less
Sail Date May 2016
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, ... Read More
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, which will be put on Twitter. The cruise was sold to us as the ship’s maiden/debut/inaugural voyage, however when it became apparent that the ship would not be ready, Royal Caribbean began referring to it as a ‘pre-inaugural’ cruise. Either it was mis-sold or RCI changed their minds - either way it is unacceptable. Harmony of the Seas is an absolutely beautiful ship and I am certain that it will come into its own when it is finished, however this was not our experience. Of course you expect teething problems but there were hundreds of construction workers, working around the clock and staying in the cabins next to ours. Our cabin attendant told us that ours was the only cabin in the vicinity that wasn't occupied by contractors! Venues were incomplete, entertainment and activities cancelled, deck 15 and 16 windows shattered and missing, staff were not fully trained and the iPad systems did not work - the same issues brought up by others. But not only this, the ship was so unprepared for this sailing, that basic health and safety standards could not be met. There was no hand sanitizer near the main dining areas and on the penultimate day, we were told by a staff member that the ship had no hot water (?). On may 24th, in the Windjammer buffet, the guests were served a tray of breaded chicken that was completely raw. Being breaded, it only became apparent after I had begun to eat it. This issue was so severe that the Food and Beverage Manager immediately removed it from service and we spent the following hour in the onboard medical facility. I believe other passengers have reported food poisoning, but we actually have photos of the chicken. In response to Royal Caribbean’s claim that "As always, Royal Caribbean's highest priority is to ensure the safety of all its guests and crew members", we are bringing this issue to light. We contacted Royal Caribbean and gave them the chance to resolve the matter privately, but were told that although our complaint had been acknowledged, due to the number of complaints, it wouldn't be dealt with for up to 3 weeks... Regardless of what label you attach to this voyage, the passengers and crew were put at risk and the ship was just not ready to sail. Read Less
Sail Date May 2016
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times ... Read More
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times because they weren't clean. Hand sanitiser was rarely available. Loved the shows on Anthem but the entertainment has definitely taken a step back on Harmony. Food was less than average unless you wanted pay extra. Even 150 which we've dined at before on the Oasis was a mess. The 10 deck slide was fun but not worth the hype. Cabin and steward were lovely. To make matters worse I had a dreadful stomach virus for the last 2 days of the cruise...a coincidence that hand sanitiser was no where to be seen?! We will never cruise with RCCL again and fear that they have lost a lot of loyal cruisers after this dreadful cruise! Read Less
Sail Date May 2016
Maiden voyage cruise with an extra 3 days added. BIG BIG BIG mistake. The additional 3 days were certainly not part of a maiden voyage, just a money making add on. They were still doing work on interior of the ship as we sailed. Staff ... Read More
Maiden voyage cruise with an extra 3 days added. BIG BIG BIG mistake. The additional 3 days were certainly not part of a maiden voyage, just a money making add on. They were still doing work on interior of the ship as we sailed. Staff inexperienced in the dynamic dining. Our personal stateroom attendant was quite lazy and in fact our sheets were not changed for a week! Two days no flannels in bathroom and dirty hand towel was left under the sink unit for 3 days. During one meal, we had to endure full food rubbish bins being wheeled past our table! The queues for customer services were badly organised and problems not really dealt with, so entailed several trips and waits to sort out. The décor of the ship was in the main beautiful but the whole ship was geared towards the Eastern market, even the products in the shops were brands not normally sold on ships. The cabin was lovely and well decorated. I have been on several maiden voyages and this was so disappointing and not enjoyable at all. I wont go on another one. I have been on quite a few cruises and this one was the worst. Read Less
Sail Date April 2016
I have been on several RC cruises, and this has been the first time I left feeling disappointed. Dining Based on my experience, I would say avoid dynamic dining. We warily decided to try it on this cruise. Within two hours of ... Read More
I have been on several RC cruises, and this has been the first time I left feeling disappointed. Dining Based on my experience, I would say avoid dynamic dining. We warily decided to try it on this cruise. Within two hours of boarding we attempted to book our dining choices using the "iPad" terminals. We were extremely disappointed to find that the only dining time available on all three nights was 9:45pm, and that there was no availability at all for our first choice restaurant (The Grand) on any night. Being a Platinum Crown & Anchor member, I expressed my disappointment to the onboard C&A "Ambassador". Their response was to "note" my complaint, and tell me that they are not able to assist with restaurant queries. As an example of the service on day 1, having no choice but to dine late, we arrived at our restaurant as scheduled at 9:45pm. After another 15 minute wait, we were led to a table. Our waiter gave us a menu and then did not return for some time. I complained to a manager that we had been waiting almost half an hour since sitting down without anyone arriving to take our drink orders. Finally, our order was taken, but I was very surprised when the waiter came back five minutes later to tell us that the restaurant had run out of Diet Coke - a first for me. More generally, the dining experience does not rival the older ships (especially Independence of the Seas) at all. Having multiple main dining rooms on one ship means you lose the sense of scale and uniqueness found in the "signature" dining room on older ships. Little things like the waiter offering a choice of breads have also been removed, lowering the feeling of quality. Instead, we received a basked of plain bread at each meal. The Windjammer also seemed much busier than on older ships. Almost every time we visited, we needed to circle the restaurant for up to half an hour before finding a table. We then had to queue for significant lengths of time at the most popular food stations, and often when getting to the front found that popular options were empty and needed replenishment from the kitchens. Over and over on every day, the manager would keep announcing that as the Windjammer was so busy, customers should leave as soon as they finished their food to make room for others. This just added to the level of stress when dining. Inclusive room service was also a nice feature on earlier cruises - on this ship, extra payment is required for the majority of options. Onboard activities Again we were disappointed in comparison to previous cruises, due to the perceived number of guests relative to the availability of activities. An example - we tried to attend the pub quiz but it was so full we had to leave. Learning from that experience, we arrived half an hour early for the music quiz on another day. Again, no seats were available, so we were forced (along with other guests) to sit on the floor to participate. The "observation pod" was a good experience, but again required us to queue for a long time to experience it. Staff service The staff seemed to be much busier than on earlier cruises, and this was reflected in the service. As an example, on our last RC cruise our waiter would always have brief conversations with us in the evening, and on a couple of occasions when we struggled to decide on a menu choice, surprised us by bringing the alternative option on a small plate as well our first choice. On this cruise, the waiters seemed extremely busy, and only concerned with taking our order as quickly as possible. Another example - on the final night, I needed to visit guest services as an incorrect charge had been added to my bill. I wanted to query this when I got home, but the onboard system states that all queries must be raised before we left the ship. There was a very long queue at guest services (taking almost an hour for me to be served), and only one member of staff working. Other customers were getting extremely angry with the wait and approaching the desk - the only response by the staff member was to tell them they needed to get back in line or come back tomorrow as no other staff were available. Given the early departure, this is impossible for many customers, and I would have expected RC to anticipate multiple account queries on the final night. Read Less
Sail Date August 2015
When we arrived at ship, embarkation was shambles, took 1 and a half hours. The ship looked lovely but ipad booking of resturants always said all resturants were full, apparently ship was 500 staff short, service was very poor and most of ... Read More
When we arrived at ship, embarkation was shambles, took 1 and a half hours. The ship looked lovely but ipad booking of resturants always said all resturants were full, apparently ship was 500 staff short, service was very poor and most of staff seemed like they didnt want to be there, espically eastern european ones. Carribean and filipino ones were only ones happy and helpful. Even food was nowhere near as good as my last two yearly cruises on independence of the sea. Everyone we spoke to that had been on IOTS prefferred it, only thing that was better was the entertainment and look of ship. There were however no parades, no ice skating shows. You will not get any sleep on the ship as toilet system makes very loud noises when anyone from other cabins flush tjheir toilets during the night. Im sure they tested this ship on the english as if this ship had gone to america, they wouldve sued Royal Carribean. Read Less
Sail Date August 2015
Presently sailing on the Anthem of the Seas. As you can see have time to write review because there is little else to do. We sailed on the Oasis last year. Apparently all Royal Caribbean ships are their best. Well unless their has been ... Read More
Presently sailing on the Anthem of the Seas. As you can see have time to write review because there is little else to do. We sailed on the Oasis last year. Apparently all Royal Caribbean ships are their best. Well unless their has been a complete change we find this hard to believe. Whilst the ship itself is very nice the food, staff, organisation, entertainment and excursions are terrible. Arrived at the cruise port where there was massive queues to get on board. Could not even get in to the terminal building. No explanation given for the delay. By the time we got on board all the restaurants were closed for muster. Spent a long time with the girl in the terminal putting on credit card details to all of our accounts. Despite this we have had to visit the massive queues at customer services five times as they seem in capable of getting this information on to our account. Ship of technology you have got to be joking, they cannot get these simple things right. We have heard numerous people being told to go to customer services to sort out their wow bands or sea passes. As for the food - what a disappointment. There is no traditional main restaurant with silver service. They call it the Grande but it's the same as all the other restaurants except dark and dingy. We waited for ever to receive our food. We were surprised that most of the meals came with no potato of any kind and only a few pieces of carrot or asparagus. The food was pre plated and lacked flavour and was certainly not fine dining. The majority of the dishes were fish. I had prawn cocktail one evening. It was a pile of shrimps chucked in a soup bowl with no sauce or salad and was probably defrosted. It looked completely unappetising. as I sit here now people next to me are discussing how awful the food is. The menus are pretty much the same in each restaurant a part from certain dishes and the menus do not change. Again the Windjammer was the same type of food every evening. Curry, stir fry, pasta bake and some dried up meat . Canteen food. The cakes in each venue were the same cakes for two weeks. The chefs must be bored to death!! We certainly were. The staff do not care. I saw a boy wipe his fingers one evening, the waiter just shrugged. The tables are not cleared. Most of the staff do not speak very good English and do not understand you. You have to keep on repeating yourself. On a number of nights the buffet restaurant was closed by 9.30. The staff who do care only appear to do so because they want you to give them a good review. They are constantly hassling you about the review you are going to give them. Probably how they get their tips. We paid to eat in Jamie Oliver's which was not that special. After two weeks the ship was not very clean. They have sinks to wash your hands in before you enter the Windjammer . They never bothered cleaning the taps and sinks. By the end of the cruise they were filthy. The organisation was dreadful. Booked and paid for flow rider lesson before boarding. Arrived to find that our lesson had been changed and just before they had craftily altered it on our system. Obviously wanted to finish early. However they had no leg to stand on as we had print out. No apology of course. Customer services response nothing to do with them! Entertainment on the ship consists of three shows. The Gift story lineages no sense. When we went to watch Spectra's cabaret all the technical wizardry broke down ten minutes in and had to be cancelled. If you don't book expect to have to wait in a very long QUEUE. Oh that word again. The rest of the entertainment consists of two bands playing the same songs night after night. The cruise director thinks he's a one man show. Quizzes, quizzes ... Oh and a few piano players. Some with a lot of talent but not very entertaining on a family cruise. The theatre is not very big. We were told that there was only places for the Queen show for 3000 guests when there is over 4000 on board. The height of entertainment on deck was the belly flop competition. Says it all. The sail away party didn't exist and don't expect any parties because there are non. They have a large theatre and put door screen but they only time they show a film is when your in port or occasionally at 11pm. Complete waste of a facility. Even on the days when it was not warm enough to sun bathe. There is one out door pool only and you have to get up at the crack of dawn or fight for a sun bed. The excursions are not properly explained. Our excursion in Pisa lasted 50 minutes and then we were taken to a 150 year old beach hut on a beach. We were given a deck chair described as a sun bed for the princely sum of £70. We saw some people doing a walking tour in Cartagena and visiting the Roman theatre for 50 dollars or more. The same cost us 12 euros each including the open top bus. Overall we are sadly very disappointed. We have been looking forward to this all year. Word of advise unless you are getting a deal or don't care that much about the service and food avoid this ship. Ps be careful going through the ships scanners my son had his phone taken. Read Less
Sail Date July 2015
Wouldn't go on this ship again too big, too busy. Plenty to do for 14-17yrs but for us not restful at all. Embarkation at Southampton terrible, we were told nothing just stuck outside (my daughter in a wheelchair ) for over 2 hrs ... Read More
Wouldn't go on this ship again too big, too busy. Plenty to do for 14-17yrs but for us not restful at all. Embarkation at Southampton terrible, we were told nothing just stuck outside (my daughter in a wheelchair ) for over 2 hrs with no information . Eventually told a technical problem with the gangway, problems happen but to not inform hundreds of people for hours was unacceptable. We should of realised at the muster drill of problems to come, just soooo many people. Had to queue for a lift for over 20 mins, in fact lifts were often a problem as queues and shoving each other to get in was ridiculous. Queues at excursion desk was sometimes very long. Forget going to guest services, long queues. Make sure you check your bill every night as mine often had drinks on which were not ours. Windjammer could be very busy, after queuing for food , you then had to search for a table. Not always easy, often had to take food back to cabin. Tried all the restaurants 90% of food was good. Always had issues getting bottled water with meals. Shame that although The Grande was formal dress lots of people didn't bother, hence your in a long dress next to a table with a guy with a t shirt on. (They say they will insist on men in jackets well it didn't always happen). Cabins lovely we had extra large balcony D1 class. But very very noisy at night. Toilets flushing, teenagers running along corridors at night. We heard everything from cabin above. The lifts could be heard. Had to call security a few times at 2 am as it sounded like a party of youngsters in the corridor. Sun beds impossible, no space between them, you have to launch yourself on one. Twice we couldn't even find one sunbed on deck 16 for my daughter to sunbathe. The only outside pool is for 30 people. Way too small for almost 5000 guest. Never again Read Less
Sail Date July 2015
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