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326 Royal Caribbean Europe Cruise Reviews

We joined some friends for this 3 night jolly on a brand new ish ship. It's technically a Celebrity Solstice class ship with a Quantum father. It's interiors are more Celebrity than RCL, which is a good thing. This ship ... Read More
We joined some friends for this 3 night jolly on a brand new ish ship. It's technically a Celebrity Solstice class ship with a Quantum father. It's interiors are more Celebrity than RCL, which is a good thing. This ship has something for everyone so they say, that depends if you don't weigh too much for sky diving and they ceremoniously announce that fact to everyone waiting to get on, or you want to wait in an hour long queue to go on the north star which by all account wasn't working properly either, oh and if you want to try and find out where your bag is....well you can't the RF only works in certain areas of the ship. The robotic bar is great, but the robots appear to get tired and just stop! and be prepared to take out a mortgage for a surf lesson on flow rider and don't forget to check if you are over weight....! This ship is packed to the rafters, literally....it's pretty much the same size as a solstice class ship it's 20 meters longer, 3 meters wider, but packs an incredible 1100 more people in at double occupancy, and this is where the problem is. The bars and public rooms could not cope with this amount of people, it was chaotic to say the least and when the sun didn't shine....need I say anymore. The food on this ship was excellent across the board, the service was lacking in that there were to many people and not enough staff. The speciality restaurants brilliant! the 2 main show area's 2 70 and the theatre were outstanding, you have to book tickets but at least you are guaranteed a place. The pool areas are to a very high standard. Read Less
Sail Date April 2015
We flew from the west coast of Australia to Fort Lauderdale , around 30 hours but we thought it would be worth it. We did back to back cruises, 7 days to Bahamas then the trans Atlantic crossing to Barcelona. To begin with we arrived ... Read More
We flew from the west coast of Australia to Fort Lauderdale , around 30 hours but we thought it would be worth it. We did back to back cruises, 7 days to Bahamas then the trans Atlantic crossing to Barcelona. To begin with we arrived eventually at Fort Lauderdale, personally I loved the place however, as I seem to be finding out Accom in USA is very expensive. We got the shuttle down to Allure of the Seas, amazing to see and looked wonderful. On this 7 day cruise we had a balcony cabin on deck 12. In a nut shell, the Bahamas was no where near what I expected. The beaches were not a patch on anything in Australia and I live 2 KM from the beach. Shopping was mainly jewellery /Diamonds and we were told they were so cheap because they buy so many. I sold Jewellery for 6 years and personally I did not think they were cheap. So enough said about the Bahamas, The ship was incredible, so much to see and do and it never appeared to busy apart from day 1. The ship was full ,the food was fantastic and I have to say much better then RCCL serve up in Australia, The crew were just the best ever, the crowd was great and we met some nice people, we had a ball. The second leg was a 12 night repositioning cruise to Barcelona, We moved into a Grand Suite for this part. I must say we needed the extra time to get around the ship and discover everything and if Allure of the Seas came to Australia I would be the first person to book a cruise. Now the second part of the cruise was a little different, the ship was full of RCCL crown and anchor members, I believe around 1500 or even more. Having been in a suite before, we liked the extras, but you pay for it to. However once you reach Diamond Plus membership you seem to get all things a suite guest gets, for free. I do not have an issue with that as we will be Diamond Plus Members within a year, apart from the fact we payed a lot of money only to be turned away for the first 2 days because everything was full with Diamond Plus members. This made me think why would I want to pay 6 times or more and get 0. I did complain along with other suite guests and they did give us a rebate. As far as the Allure of the seas goes - Fantastic loved every minute The cruise Director Jimmy and Staff - Awesome The whole crew - The best ever The food - Best I have had on RCCL in 2 years The only downside we believe was once you have been on Allure, it is really tough to sail on a smaller ship. Read Less
Sail Date April 2015
I have traveled on a few RC cruises. I would say that this cruise left something to be desired. I felt like the common areas on the ship (promenade) etc. were extremely small for the amount of passengers on this ship. Also, the ports were ... Read More
I have traveled on a few RC cruises. I would say that this cruise left something to be desired. I felt like the common areas on the ship (promenade) etc. were extremely small for the amount of passengers on this ship. Also, the ports were a little lack luster. It was extremely disappointing when we arrived in Bilbao to see that everything was closed. I would assume that RC does their research and would know the culture and customs of each country. Poeple in Spain do not work on a Sunday so it was kind of pointless to even stop here if on a Sunday. There were so many shops we would have liked to spend money in. Vigo, Spain was a complete waste of time. There was absolutely nothing to see there. In fact, we docked at 9am and were back on the ship by 2pm. This stop should be removed from the Itinerary. Gijon, Spain was the best of all three stops in Spain. Beautiful lively city, great people! Paris - I will say that this port saved my impression of this overall cruise. However, it's been a life long dream of mine to see Paris. The bus trip was absolute torture. I do think tha 6 hours on a bus (3 going and 3 coming back) was outrageous. We had a total of 3.5 hours in Paris and it just was not enough time. I HIGHLY recommend that RC perhaps change their intinerary to include this as the departure port so that passengers have the opportunity to spend extra time here. The fact that they call La Havre (Paris) a port is ridiculous. The logistics just don't make sense. I STRONGLY consider making this a 2 day port or starting the cruise here. The food I will say was the best of any cruise line I have been on. I do think they need to have more activities for middle aged adults. I feel like this particular cruise catered to senior citizens with not much going on during the day. The weather was also too chilly to enjoy the pool so with that being said RC should have some back up things to do during the day. It was a great trip b/c of our travel companions, definitely not bc of RC. The only RC cruises I will be doing is to the carribbean. Read Less
Sail Date April 2015
We were very excited to find out we were going on the maiden voyage of anthem of the seas. theres plenty of things for children theres a kids club a climbing wall, dodgems and a trapeze also rollerskating, adults can also have a go at ... Read More
We were very excited to find out we were going on the maiden voyage of anthem of the seas. theres plenty of things for children theres a kids club a climbing wall, dodgems and a trapeze also rollerskating, adults can also have a go at theses activites. the north star is a mazing i really enjoyed looking over the boat and the sea. the dining was great there was the grand which was a posh and windjammers which is a big buffett which serves breakfast dinner and tea. the ports were okay i supppose but a bit boring.the shows were amazing though. i know this is a bit weird but the public toilets flush when you are on them.q all i can say is i thourely enjoyed it Read Less
Sail Date April 2015
This ship is amazing. Yes there were a few little hiccups which can be expected while the crew and new ideas embed, but nothing would have spoiled our experience on this ship. The entertainment was excellent, we didn't have time to ... Read More
This ship is amazing. Yes there were a few little hiccups which can be expected while the crew and new ideas embed, but nothing would have spoiled our experience on this ship. The entertainment was excellent, we didn't have time to watch it all there was just too much. Chops Grill was great as always and Wonderland was a great experience. The balcony cabin was lovely, however I would avoid deck 13 under the Wndjammer (very noisy but not unbearable). My neighbour is on her in September but I said I wasn't going to tell him anything because he needed to experience it for himself. Especially Two70. Embarkation at Southampton was quick and easy, the disembarkation not as quick. wifi for 2 devices cost $160 and was fast and well worth it. Although I do think the wifi should be free!!! Would go back in this ship in a heartbeat. Read Less
Sail Date April 2015
My family and I went on transatlantic cruise to Europe for 15 days. This was is gave me a total of 75 days of cruising, which makes me believe what a cruise should be like. Not enough activities through out the day. The food was ... Read More
My family and I went on transatlantic cruise to Europe for 15 days. This was is gave me a total of 75 days of cruising, which makes me believe what a cruise should be like. Not enough activities through out the day. The food was less than desirable. The windjammer closes at 8:30 PM and they open a park café that served pre-made sandwiches. These sandwiches had mayo and other things on them that some people do not like. I asked if I could get a ham an cheese sandwich without the mayo and was told that the chief would not make one. I was to have a $375 cruise credit that failed to show up on my account and I called my cruise agent and they tried to get this placed onto my account be RC declined to place the credit onto my account which my agent mailed me a check for the amount. We visited Paris, France and took a shore excursion there and all stores was closes. RC failed to inform us on this issue prior to us arriving in Paris. In another Part of France we docked at 9:00 AM and departed at 4:00 PM and nothing opened till 2:30. This was poor planning. Was told that we could purchase TULIPS in Amsterdam and bring them back to USA as long as we had the certificate by port speech that they ran over and over on the TV. We get there my wife and I walked miles to the flower market to purchase some tulips and the certificate is only good in September and October. Why did not this guy know this? Since they told us this we spent over two hours of our day tracking these tulips down that we could not purchase. The dining in the formal dining room I would give 4 stars because of the waiter and his staff. They were outstanding, as well as our stateroom attendant. The waiter, assistant waiter and head waiter were the best I have had on a cruise ship, to bad they are on this cruise ship. The food in the main dining room was ok, but the chief did not want to accommodate for my infant child and young daughter even though I paid for them to travel as well. The head waiter made it happen for my children and gave them mac & cheese, fruit and anything else they wanted. Then you have room service that takes on average 45 minutes. Once it took over an hour for a fruit plate and cookies of the day. What were they doing in there? No one knows but not room service. My daughter enjoyed the children's place a lot. The entertainment I cannot comment about because I was unable to attend any shows, because the times for the shows varied from night to night. For disembarkation. From getting off in port to leaving the ship on the last day each day was a cluster. The last day we had to meet in the theater on deck 6 get a sticker for what bus we were on to be transported to the airport, and then they called every one at one time to get off the ship. You have over 2000 people trying to disembark imagine what kind of cluster this created. In summary if I can help it I will not be traveling with RC any more. This was my second cruise with them and I have not been impressed either time. I will stick with Carnival Cruise Cines for now on. Read Less
Sail Date April 2015
There's a mildly dubious but highly expressive phrase in idiomatic English - "All fur coat and no knickers". The saying indicates style over substance, an impressive superficial appearance without the basics to support it - ... Read More
There's a mildly dubious but highly expressive phrase in idiomatic English - "All fur coat and no knickers". The saying indicates style over substance, an impressive superficial appearance without the basics to support it - and I've never known it apply so accurately to a cruise as it does to our mini-cruise on Anthem of the Seas last week. First, some disclaimers. I've never sailed with RCL before, so can't compare it with other RCL cruises; my experience is mainly Princess, and P&O, Cunard, Celebrity and Azamara. Also, it was a very short (3 day) cruise on a very new ship, so some aspects may well change for longer cruises, and as the crew get more used to the ship. Let's take the high points first - and some of them were very high points indeed: - The production shows: We Will Rock You is quite simply the best show I've ever seen on a cruise ship, brilliantly staged and played. Perhaps other full-length West End / Broadway shows on RCL or NCL are as good - I don't know, but this was the best I've seen. Spectra's Cabaret in Two70 was also brilliantly done, a fusion of music and dancing with very imaginative use of the video wall and robot screens. - Two particular spaces on the ship, the Solarium at the front of Deck 14 and Two70 at the back of deck 5, are both wonderful, light spaces with huge windows and great views. - Wonderland - we ate there on the first night, and aspects of it were indeed wonderful. More on this below. - The Bionic Bar, with its robot bartenders - great fun to watch for a little while, when it was working. - Puzzle Break - I did this with one of my (adult) sons, and we enjoyed it hugely - it exceeded my expectations. It was challenging, but varied enough that everyone could contribute - there was a girl aged around 10 in our group of a dozen who found things that nobody else saw. We left this on a real high (but when you've done it, there's no point repeating the experience; it's a once-only activity). - Internet - it was indeed the fastest I've seen on a cruise ship, and reasonably priced: $15pd for 1 device, $20pd for 2 devices, though note I had to pay for all 3 days even though I only signed up to the package on day 2. - North Star - it is literally a high point, but a pleasant rather than a remarkable experience. Quite fun to see the ship itself from up there, but you're pretty high up compared to your surroundings just being on Deck 15. So that's the fur coat, now on to the missing unmentionables, as it were. What's most disappointing is how poor certain aspects were that I simply take for granted. Chief among these was the dining experience in the complimentary restaurants we went to. The food itself was acceptable but not outstanding, but the service at times was chaotic, inept, embarrassing and downright comical. This was particularly in The Grande, where we ate on the second night. There were eight of us at the table: - The waiters were incapable of taking a single drinks order for all eight of us. I expect any waiter in any half-decent restaurant to ask each person in turn what they want to drink, go away, return a few minutes later with the right drinks, and serve them to the right people. Not a chance. The waiter took my order, went off to get it without asking anyone else, and brought it to me. Then he got sidetracked. People got drinks at various points, but it was well into the meal before we pointed out that nobody had asked my wife what she wanted to drink. - It took 50 minutes from our being seated before the starters were brought. - My wife has some food allergies, so at Wonderland the previous evening the staff noted these, and brought my wife the second night's menu, so she could make her choices in advance, and the chefs could adjust the recipes for her if necessary - so far so good, but that sets an expectation. Unfortunately on the second night, she was told that her choices "were not approved" to be supplied. It's not clear exactly why this was, but I think it's that a lot of the food is brought on ready prepared, and they didn't know exactly what was in it. Why they were incapable of making a simple, non-spicy dressing for a prawn cocktail from scratch with 24 hours notice, I have absolutely no idea. - Her main course was made with some adjustments based on her choice the previous evening - but arrived ten minutes after everybody else's, as it had been made for Silk rather than The Grande. The head waiter explained to me the problem occurred because we'd switched from Silk to The Grande on the day. I explained to him that we hadn't, we'd been booked in The Grande since September, and their system had got it wrong (not for the only time, see below). - We ate in Chic on the third evening, and it was a little less chaotic. However, what sort of restaurant has waiters who start clearing plates for a course before the last person has finished? And even worse, bringing the next course? - I don't see that any of these can be put down to the newness of the ship or the length of the cruise; they're simply basic aspects of running a restaurant, and it astonishes me that service on Anthem could be this poor. Other comments on dining and waiting: - We felt there weren't enough wait staff on the decks or in Windjammers. I've never seen so many used plates build up on a table in a cruise buffet, and as for getting drinks, the best way to get them was usually to go to the bar oneself. We spent an enjoyable afternoon in Two70, for example, and I don't remember being asked once if we wanted drinks. - Wonderland: as I said, it was a high point with some superb cooking and an excellent waiter (thank you, Ivan), but: -- For all the dishes which had great finesse, why were two of the (very nice tasting) main dishes basically hunks of meat? It was as if whoever developed the menu had lost interest before they finished the job. -- With such a whimsical concept, why was the decor so uninspired? The chairs, serving dishes and some other aspects were perfect for the place, but plain grey walls? Again, not thought through. -- Nor was the positioning of the restaurant on the ship. It's midship on deck 5, so the music you hear in Wonderland is whatever happens to be playing outside the restaurant. -- The Anthem website talks of Wonderland as venturing down the rabbit hole - it could have been that, a feast for all the senses; but they didn't follow through, the attention to detail just isn't there. WOW Bands, RoyalIQ, Technology - The WOW bands worked some of the time on some things: they were fine for opening the stateroom door, for example. But when it came to anything more complex, like using it to order a drink at the Bionic Bar, I didn't see that work once. We needed to use the usual card key, and that would often take a few tries. - On the subject of the Bionic Bar, I walked past at peak time (around 10pm) on the final evening, and the bar wasn't in operation, apparently a problem with the wifi. - RoyalIQ is the app RCL invite you to download before you board. Another good idea, but they did raise expectations of how great it was, and failed to deliver. -- You can see your bookings for dinner and shows. So I checked them, then went to Guest Services to ask why my booking for Spectra's Cabaret had been switched from day 1 to day 3. Guest Services told me not to worry, they still saw it on day 1, the app was showing me the wrong info. Fortunately they were correct. -- We were shown as booked in two restaurants at the same time - either different restaurants or the same one twice - with a variety of random passengers we've never met. Jared Finegold, Jimmy and Elizabeth Cash, I'm sure it would have been a pleasure dining with you if we'd actually done so. -- Finally in this section, we got the daily planner (Cruise Compass) delivered to the cabin each evening, and I couldn't work out how to see it through RoyalIQ, so I asked at Guest Services. Answer: "You can't do that, they're different systems." Seriously? First, I'd expect this as a blindingly obvious requirement; second, if it's not there yet, the least I'd expect is "Good idea, I'll report back and see if we're working on it, and suggest it if we're not". Why would I as a passenger care that they're different systems? - Photos - my son decided to get a couple on disc rather than as prints. He wasn't able to check the disc on board when he collected it, they don't appear to be able to do that. So this morning I tried the photo CD. As expected, it's a complete disaster. After installing the 56MB photo-viewing software on my machine, I've gone to see what's on there (sadly, there are no photo files hidden away that I could have manually exported). There are 4 photos, all locked; the one we actually wanted is not on the disc. As such, we have none of the photos that we wanted, and one of them doesn't even appear to be linked to the disc, and I have bloatware on my computer (but I backed up the registry first, with the intention of restoring it afterwards). He's following up with OurCruisePhotos. I'm not holding my breath. One small observation summed up the ship for me. One evening, we had a towel animal in the stateroom, a nicely done monkey hanging from a hanger. Whimsical and cute, and not what I'm used to on Princess. The next evening, our steward forgot to leave us a mat for the bathroom floor. I've never encountered that on Princess either. One observation, more a matter of personal taste than a criticism. Too much of Anthem simply didn't feel like a ship to me: it was more of a cross between a resort and an indoor shopping mall. The positioning of the lifeboats at eye level meant that you didn't really see the sea when walking outside on Deck 5, and the main public areas on decks 3-5 simply felt - indoors. I talked to other folks with the same view (greetings, Richard and Becky). In summary, there are some very nice features. But the basics are way below what I'd expect from any cruise line. It's as if they put all their efforts into the icing, and nobody paid enough attention to the cake. Whether the problem is with the ship, RCL, my unrealistic expectations, or a combination of all three, I don't know. But I'm certainly not converted to RCL on the basis of this cruise. Read Less
Sail Date April 2015
I only sailed on the anthem for 3 nights, I have sailed on P & O and Cunard as well as Island Escape. Embarkation was complete in 5 minutes the quickest and easiest I had every experienced, you showed your sea pass to one of the ... Read More
I only sailed on the anthem for 3 nights, I have sailed on P & O and Cunard as well as Island Escape. Embarkation was complete in 5 minutes the quickest and easiest I had every experienced, you showed your sea pass to one of the ladies walking around with an I Pad, then straight through security on to the ship, cabins were accessed at 1Pm. disembarkment was as smooth, everything was very organised on the ship I had an inside cabin on deck 11 cabin 500 with a picture window overlooking the front of the ship. No grumbles about the room very spacious,bathroom small but adequate, powerful shower, glass screen no plastic curtain. 2 Wardrobes plenty of drawers. when docking and leaving port there was a strong vibration in the room, my friend in deck 8 did not experience this, they had a balcony cabin , accessible one and was huge with a walk in showere . This ship is different to any I have been on, lots for children to do, lots of eating and social venues. The booking of your own table in your choice of restaurant was very good and the 3 restaurants we tried had exceptional food. There are no formal nights only The Grande has a formal night every night so of an evening there would be a few people in long dresses suits etc the rest ranging from very very casual to smart. No wow factor of an evening. The 2 shows on offer "we will rock you" and "the spectre" had to be pre-booked we only managed to get to see "we will rock you" very good but I believe The spectre was phenomenal. People had pre-booked before the cruise. The north Star always had a queue so never managed to get on, people said it was amazing. All public areas were packed as well as around the various pools and Solarium but we always managed to find seats for 4. The windjammer the same as every other ship you were always looking for a table that said we always found one and food was very good. The other various eating places were very good. Smoking allowed in the casino and one side of the outside pool, thought it was a bit bad that non smokers had to walk through those areas. Cabins had facilities for making tea and usb ports. What was lacking in great numbers were waiters, I was never approached for a drink in any public area during the day ie around the pool, or the windjammer. Of an evening there were staff in The Piano Bar, and T20 that was all I encountered. The robotic drink makers of which there were 2 always had a queue and were very entertaining to watch. No photos to trawl through everything was done on an I Pad or computer you picked your photos and printed them off $20 dollars a print but lots of deals on. Wine was $9 a glass cocktails from $14 so advise a drinks deal. This ship is a class on its own lacking the opulence and wow factor of traditional ships,but all the different with all the technological stuff. The shops were high class highly priced did not see any one rushing in to buy stuff. I am glad I saw it and I am sure it will appeal to lots of people, the age range was varied being the under 50 as the majority I being 60 it was nice not to be the youngest!! So like I say different but perhaps this is the future, not everybody wants formal, more relaxing but the same exceptional varied food with excellent service. Read Less
Sail Date April 2015
We had pre-booked our embarkation time as 11.15 – 11.45. We drove up to the terminal at about 11am and parked the car as directed. A van was slowly driving along the line of cars collecting luggage. As we got the cases out of the car and ... Read More
We had pre-booked our embarkation time as 11.15 – 11.45. We drove up to the terminal at about 11am and parked the car as directed. A van was slowly driving along the line of cars collecting luggage. As we got the cases out of the car and before they were put into the van a RFID sticker was attached to them and a corresponding one stuck onto our Seapasses. Once we were on the ship we could track our luggage via the RFID and an app I had pre-loaded onto my smartphone! In fact our cases arrived before I had a chance to try it out but I guess with a ship of over 4000 passengers and potentially 8000 pieces of luggage this could prove very useful! As we approached the terminal itself, check-in staff were outside with iPads. We had done all our pre-embarkation check-in online so it was a simple task to scan our Seapasses and stamp them Checked CCT Southampton. This, it appeared, gave us permission to just proceed on board without further delay. I did wonder why we were being directed straight through the priority routes to security while others had to sit and wait in the lounges. I later discovered that it was because we had done everything prior to arrival, including uploading our photos for ID, AND had arrived within our pre-chosen window. The upshot was that we were on board within about 20 minutes of arrival. Impressive! Not so impressive was the fact that our cabins would not be ready until 1pm – fine, that is normal BUT I had expected to be able to drop off my cabin case first, even if the cabin was not ready. This was when we found the fire doors shut on every deck, preventing entry to cabin areas until they were completed. So, first stop – the Windjammer buffet – not easy when trailing a case and camera bag around, but we found a shared table and got up to browse the very varied selections of food. Once refuelled we set off to photograph the ship from top to bottom – now this is when I really discovered just how big a ship Anthem is! I mean seriously big with a capital B. and of course, throughout the cruise, everywhere we wanted to be was almost always at the furthest end from where we were. So – on my initial brief tour – Likes:- Décor, the fact that all rides etc were free (included), Bionic Bar, cabin décor and bathroom with glass door to shower. Interesting and often interactive artwork although some was rather surreal and could even be frightening to children I suspect. Dislikes:- Marble flooring everywhere makes it feel like a shopping mall, not a ship. Comparatively small atrium, lots of self-service cafes so little feeling of being looked after or pampered, too many tables for two in restaurants so had to eat alone one night. Pre-booking dynamic dining was a nightmare trying to co-ordinate with booked shows – website needs a serious looking at! Finally it was time to go to the cabin. This was an obstructed view balcony twin. In fact the view was just fine and the tender/lifeboat not a lot higher than the balcony rail anyway. The balcony was glass-fronted and deep enough for the reclining chairs with separate footstools to be arranged side by side. Unfortunately – despite checking twice – the bed as set up as a double and in fact, even when changed at our request to two singles, were very close together with the smallest bedside tables ever! The bathroom was lovely with a large shower with opening curved glass door – the best I have ever had on a ship in fact. Otherwise it was pretty standard with open shelves for storage and large complimentary toiletries. I was thrown by a security coded lock on a cupboard – until I realised it was the fridge with minibar and had a childproof locking system! The real safe was very small and only suitable for jewellery and documents – not a laptop or even a full-size iPad I suspect. Entry to the cabin by the way was with proximity cruise cards – one left in a sealed envelope outside the door on arrival, and the second on the bed, together with two WOW wristbands which had the same function as a cruise card and would be great for the spa or swimming as you just put them on in the morning and left them on all day. The lighting did require a card to be put in a slot so the wristbands were even better if you forgot and left the card there. There was a kettle and mugs and tea bags but we were not allowed coffee apparently. As my case had arrived I began to unpack. This was when I discovered that RCI passengers do not seem to wear full-length dresses, even in the Grande on a formal night. There was one small section of almost full-length hanging but not enough for an evening dress. Lots of drawers and shelves otherwise. Very long and comfy sofa – to the extent that the first night, when I found the mattress on the bed really uncomfortable, I contemplated moving to the sofa! Muster drill for us was in the Music Hall – a double height venue for cabaret etc like an old-time music hall. Life jackets were not required but you were checked in via your card to ensure attendance. Then it was time to grab a jacket and head up to the top deck (no.16) to watch the sailaway. The view over Mayflower Park from such a height was amazing and it was lovely to see sightseeing boats escort us down the water. Going to the North Star bar for a glass of sailaway wine – I discovered what I probably knew but had forgotten – that we were on an all-inclusive package! Great ? Just past Calshot, we checked and the queue for the North Star was not so long so we joined it. We had to wait about half an hour in the queue but it was worth it for the amazing ride up in the capsule high over the ship looking down on the pilot boat like a bath toy! By then it was time to change for dinner. Now – the saga of our Dynamic Dining! As suggested we had gone online to pre-book this. There are four complimentary restaurants – Silk, Grande, American Icon and Chic. The Grande is the only formal restaurant and as we were only on for three nights we wanted to try three different venues. However, trying to co-ordinate our show bookings with dining was a nightmare especially as only one person can log into the system at a time and my cabin share and I live 100 miles apart. Eventually we got sorted but initially couldn’t book the Grande. Then, a day or two before sailing a slot became available so my friend booked it, cancelling one of our other restaurants. It is also confusing because other eating places such as Divinly Decadent came up with a $0 charge but we later discovered they were a la carte and charged per dish! The times we had booked were by no means ideal but we lived with it – until we discovered our dinner at The Grande clashed with the captain’s welcome party with free champagne! So off we went to change it yet again – eventually our account on the cabin TV showed us having booked for dinner pretty much twice every night! Before dinner the first night we were booked for Spectra’s Cabaret performed in Two70 – a large daytime seating area, which transformed at night by huge screens into a rain forest or aquarium etc. Suddenly the planters around the seating disappeared and they became stages that rose and sank as required. The show was amazing, using the full height of the venue with acrobatic dance routines and music. It felt happening all around you. It was mesmerising! Then off to dinner at Chic. Because you can only prebook eating and not a table – we asked for a shared table but were taken to an empty one for six had had to hope others would join us. Eventually two ladies joined the table, followed by a third on her own. The latter was on classic dining but none of her companions had turned up so she had gone over to dynamic. The food was delicious although the service on this first night was very slow indeed – so much so that they apologised to us and blamed it on queues in the galley. The all-inclusive Select Package we were on included soft drinks, wines and beers up to $9 per glass which still allowed a god choice. There was also a more expensive package which included spirits and more expensive wines. After dinner we sat and watched the mesmerising Bionic Bar tenders! Gimmicky they may be but they were fun to watch. By then it was time for bed. This was when I found out that I didn’t like RCI mattresses. Now admittedly I have a problem with my shoulder at present but the mattress seemed to have hard bits digging into me. By the third night my friend was agreeing with me so it wasn’t just me! We woke just as a fireboat outside was welcoming Anthem on her maiden call at Zeebrugge. Now – the choice of where to eat breakfast! We opted for Two70 and headed back to the extreme aft end. This was my problem with this ship – the long treks to get anywhere meaningful. We had to queue to be served our food – the café felt like Greggs! Hand gel was placed at the entrance but no one was enforcing your use of it despite self-serve coffee and juice. Having been to Zeebrugge (and Bruges) several times before, we had no plans for the day beyond thinking we might spend an hour or so in Blankenburg. However, on seeing the cost of a day pass shuttle ticket was 12 Euros, we decided to explore Zeebrugge instead. I have only ever driven through this port, but had noticed an interesting-looking church and a Commonwealth War Graves Commission cemetery so it was interesting to actually walk around it for a change. We hopped onto the free port gate shuttle and then set off down the road. As a busy working port you need to be careful of traffic – heavy lorries, cyclists and worst of all the trams that run down the centre of the road. On our right was a small maritime museum with a lightship and old submarine. The old warehouses have been turned into a museum and cafes. At the end of the complex was a marina. Whether you have religious beliefs or not, I find churches can tell you a lot about the community. Saint Donatian’s was no exception. It clearly belonged to a maritime people. The brown brick church was opened in 1911. Just four years later it was in ruins as the fighting front of the First World War spread. The spire and bell tower were pulled down and the occupying Germans built an observation post there. In 1918 it was bombarded beyond further use. Much of the current church dates to the 1920s. As for the military cemetery next to the church, the War Graves Commission tells us that the port of Zeebrugge was used by the British Expeditionary Force in October 1914, and bombed by Commonwealth and French aeroplanes thereafter. On 23 April 1918, British sailors and marines, in a collection of monitors, destroyers, motorboats, launches, old cruisers, old submarines and Mersey ferry-boats attacked the mole at Zeebrugge and attempted to block the canal leading to Bruges and to the German submarine headquarters. As we returned to the port entrance we were stopped by a Belgian lady who wanted to know all about the ship and even recorded us on her phone! After a quick cabin pitstop we went for lunch. Over the three days we had lunch in Two70, Sorrento’s Pizzeria and the Windjammer Marketplace. I can’t say any were memorable and Sorrento’s especially felt like a snack shop in a shopping mall. After lunch we explored the ship further, pausing for a free ice-cream on deck in the warm sun. I sat and watched the people trying out the flow-rider. Above them was the rip-cord where you can try out what parachuting feels like. A few children and adults were also trying out the climbing wall. That evening we were eating in the Grande formal restaurant – a delicious meal of escargots and lobster! Rather oddly the whole idea of trying out the different eating venues was made obsolete by the fact that every restaurant had a few dishes from each of the others – a sampling menu if you like! I loved the beautiful etched glasses and subtle décor. After an early dinner we went to the atrium for the Captain’s welcome speech and. Not many people appeared to attend however. For such a huge ship I found the atrium strangely small and oppressive – not at all like the big open area on Independence. At 10pm we went to the Royal Theatre for our pre-booked performance of We Will Rock You. It is all very well pre-booking so you know you will be able to get a seat (they scan your card or WOW band at the door to check), but you still have to be there early to get a good seat! It was an outstanding show and performance and well worth the effort. Day 3 – Le Havre Today breakfast was in Divinly Decadent (yes – it is spelled that way). This is a healthy options self-service restaurant next to the Solarium. Again, since our main aim had been to see the ship, we didn’t want to do an excursion to Paris so wandered ashore on arrival in Le Havre. Like Zeebrugge, I have been here several times but never looked around the city itself. All I knew about Le Havre was that it was heavily bombed and the resulting 1940-50s city was a UNESCO World Heritage Site. We decided to start with the hop-on, hop-off Noddy Train. When we got to the main shopping centre we got off to explore the immediate area. As it was Sunday, most shops were closed but we found a few, including a market where we were able to stock up on wine to take home. The fountains and gardens around the city hall were beautiful. Back on board we had a snack in Two70 and then a last exploration. The ‘library’ is three bookcases on the upper level of Two70 – bring your own reading matter on this ship. The Solarium is adult only but while, the pools and décor is lovely it is exactly like a greenhouse and since the roof is fixed, it is similarly hot and humid and echoey. After pre-dinner drinks in The Schooner Bar, dinner that evening was in American Icon. We had to have a table for two – not our choice at all, but sufficiently close to another table for two to start up a conversation. Again, excellent food but, like most US ships, far too much meat (half a chicken), and too few vegetables to find on the plate! We had opted for self-disembarkation so had packed earlier and could relax on this last evening on board. The following morning we rose early – cabins had to be vacated by 8am and had breakfast in the Windjammer before collecting our luggage and disembarking. So – impressions: I am very glad I tried this ship. It was my first taste of Royal Caribbean. I had always considered that this line wasn’t for me, and judging from Anthem, I was right. That is not to say I didn’t enjoy the cruise or love the ship, but it is not my style of cruising. There was lots to do if you are active – dodgem cars, climbing walls, flow riders, ripcord iFly, swimming, roller skating etc. but not many places to chill and relax in the open air watching the ocean. The ship is designed in my opinion, to fool you that you are not at sea and to provide all you need without disembarking or even realising there is a sea out there. Most of the included eateries (and even some of the extra charge ones like the Patisserie) are self-service or like a shop in a high street. I got none of the feeling of being looked after or pampered that I love on a cruise. Even the Guest reception area was designed as stations where staff stood with tablets. Having said that the food was of good quality, the décor beautiful and the evening entertainment outstanding. Read Less
Sail Date April 2015
well this was our first ever cruise for me and my girlfriend who are both 22. we booked it up in september with an all inclusive drinks package. upon boarding we instantly upgraded our drinks to the premium packag which was around $13 a ... Read More
well this was our first ever cruise for me and my girlfriend who are both 22. we booked it up in september with an all inclusive drinks package. upon boarding we instantly upgraded our drinks to the premium packag which was around $13 a day extra but was well worth it. we entered our room to find our seapass cards and wow bands on our bed so we quickly put them on and began exploring ! the room was very spacious and loads of room for clothing with enough draws for all my clothes. Everything on the ship is just WOW from the bionic bar to the beef sandwiches at 270, this venue is a must and a great place to relax. we tried all the actiavites at the seaplex including roller skating, dodgems and basketball all of which were great fun and would do again. the royal IQ app made the cruise alot easier aloowing us to book things on the app instead of going to guest services. The flowrider is awesome but is very hard, the iFLy is a must. its included in your cruise and you must give it a go, the instructor helps you along the way and this was a hgihlight of my cruise. overall i cant fault the food on the ship which was amazing. from the complimentary resturants to the windjammer there was so much variety and could always find something different to eat. 3 days was not enough to fit it all in. we crammed so much in but couldnt do everything or relax enough. furthermore we couldnt drink or eat enough. overall this ship has many quirky areas and great pieces of art to gaze at, all i can say is that i am booking again and look forward to exploring her more. Read Less
Sail Date April 2015
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 ... Read More
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 Midship. Our intension was to visit New York and explore the new “Smartship” on a relaxing Transatlantic Cruise. Embarkation was easy! Probably the fastest process ever. It took about 10-15 Minutes from the terminal to the Pool-Deck. But we were early. The Terminal was empty. And I don´t know what happens if there are hundreds of people arriving at a time. Because the procedure itself seemed more or less the same as before. Only difference: Now the handle it with a tablet, before they have counters. To be honest, it´s more cost saving than improving something… The Quantum is a beautiful ship. The style is extremely modern, a bit like Celebrities Solstice Class. But as always, style pays the bill against functionality! For example, they don´t have a promenade deck to stroll around the ship or to use a lounge chair. Only very small areas on the deck ….. And also there are no upper levels for sunbathing and to escape the crowd like on the Radiance-, Vovager- or Freedom Class Ships. Food: The food was really good in all complementary restaurants. Not as on Celebrity ships but very good. Depending on your personal preferences you can pick the style of the restaurant and the food. Service was in most cases fast and attentive. One night we tried Jamies Italien because we saw all the positive reviews. This was a huge disappointment! We had antipasti and bread to share (4 people) Nothing special. No oil, no balsamic vinegar average quality overall. The main course was better every night in the complementary restaurants and the dessert was ok. But definately not worth to pay extra! Cabin: Awesome stateroom. Spacious and very modern. We never had so much space in the wardrobe. Good for 4 suitcases. Nice balcony with good lounge chairs. The shower was even better than Aqua Class on Celebrity. The TV program was a joke! Every day the same main channels, no Movies to select without charge. Great to be on a smart ship! Service: It was the repositioning cruise from USA to China. So lot´s of the staff was from China. But they did a quite good job. Nothing to complain. The service in the restaurants (except Jamies) was as usually good, they had waiters and assistant waiters every night and also for lunch in American icon. Our room attendant did a ok job, not extraordinary but good. Entertainment: Here we have a kind of a black and white… Mama Mia was amazing, just like the Broadway show. Starwater in the 270 (which is a stunning location) was boring and even the technical features were not spectacular! We went to Sonic Odyssey only for 10 Minutes, again, average. Nothing compared to the shows on the Oasis! The other things like Bumper Cars, Northstar, and IFly are quite cool, but is it really a must have feature I am looking forward for every cruise??? I think it is a nice to have, not more! Internet was slow as on every ship! They explained me, that the satellites are not ready yet for the “Transatlantic- or European Market”. Well, in that case I wouldn´t promote this! And charge 30,-! Dollar per day. Especially when the regular prices in the Caribbean is only 15,-! This was a rip off! Customer Service: Well, we were from Germany (together with 300 other people). And there were also a lot of other Europeans. But they did nothing to make the “daily business” easier for them. NO German menus, NO German announcements, a ridiculous bad translated cruise compass. The Guest service manager told us that there is no need, when the ratio is below 10%. Hard to understand, this was the first time. And again, this is a “Smart-Ship”... To draw up a summary, not our No. 1 ship. Nice to see once, maybe twice, but we prefer the “traditional-cruising”. In fact, we would prefer the Oasis-Class always compared to the Quantum. And of course all the other ships in the fleet. Read Less
Sail Date May 2015
I find that there's very few night activities at the beginning.Hardly any shows at the beginning of the cruise,but they kind of got busy at the end.The cruise director Mercedes did a magnificent job for her part.It would have been ... Read More
I find that there's very few night activities at the beginning.Hardly any shows at the beginning of the cruise,but they kind of got busy at the end.The cruise director Mercedes did a magnificent job for her part.It would have been nice if the guests were shown the night before the local public transportation or transportation alternative.Also,they are short of tender boats or bus in some ports.We had to wait almost half a day twice to get off the ship.The food was very good both at the buffet and dining room. We got an excellent service every night,we're on second seating at table 64.My husband and I as well as my other four friends on the same table were really impressed with the service we got.The ship was well kept and cleaned and the staff are always pleasant.I just wished the company will make their tour prices competative with the locals.Also,they should keep the Casino hours longer even though there's only few people playing. Read Less
Sail Date May 2015
We’re a couple in our mid to late 30ies and this is only our 2nd cruise ever. We went on the Allure last year for a Eastern Caribbean cruise last year and while service and food quality were similarly bad, we weren’t put off enough to ... Read More
We’re a couple in our mid to late 30ies and this is only our 2nd cruise ever. We went on the Allure last year for a Eastern Caribbean cruise last year and while service and food quality were similarly bad, we weren’t put off enough to give it a second go on this brand new ship. Unfortunately, the ‘down size’ meant that even the few good features were gone and RCC showed it full ugly face- service quality close to zero but hands in your pockets wherever you go. We boarded in Southampton which is the usual ugly British town with the usual British traffic from hell. Luckily, we’re already used to this so we left in time and the pre-booked parking was conveniently located just next to the check in terminal. With only 3 days on this special cruise, we wanted to make the most of it so we had picked the very first boarding slot just at noon. The boarding was one of the few things which actually went much MUCH better than last year in Fort Lauderdale where we had to queue for ages until getting onto the ship. Here on the Anthem, the boarding process benefits greatly from the updated technology and hence we were checked in by some ladies standing around the entrance hall of the terminal building with Ipads. They scanned the barcodes of our checkin tickets which we had printed off the internet days before, even managed to read in both of our passports (one German and one Aussie) on their Ipad and off we went through security and onto our ship. We wondered whether it would all go so smoothly if you boarded later and there were a few more people as I could well imagine that ladies-standing-around scenario to end up in utter chaos but I can’t judge on it as it was all fine when we boarded amongst the first people on the ship (‘utter chaos’ was more the rule than the exception throughout the entire cruise so I’m quite happy to not even find out in this instance!). What we did not receive immediately was our cruise passes which we were told would be found in our stateroom. Too bad that the staterooms were still locked for service so over the first hour or so we had to fiddle around with our two loose drink stickers and the original booking slip (we later found out that various oh-so ‘polite’ Brits simply ignored the signs on the doors to the hallways and snuck into their rooms early to get the card which is was an early indicator for what lovely crowd we’d be spending the next couple of days with, but more on that later). After upgrading our included base drinks package to the premium deal (which was well worth for us as we easily down enough drinks over the cause of the day), we went to Boleros for a first welcome drink. Soon we realised that things were not up to scratch here as you had to queue up at the bar for ages rather than getting served by a waiter. This bar offered no proper champagne at all but the menu at least had Chandon listed so we ordered that. The waiter replied ‘Champagne?’ and I nodded hoping I might be in luck. But oh no, it was not even Chandon, let alone champagne, but rather one of those cheap and nasty headache inducing Italian Proseccos which we usually avoid altogether. We later found out that you can get proper champagne at the North star bar which unfortunately is outside so not the best place for a cosy drink if you’re cruising from grim and cold England (FYI - champagne is also in some of the restaurants). Soon it was 1pm and we headed to our stateroom. Having been on the Allure last year, everything looked very familiar in style albeit a slight bit more modern given the ship was built so recently. We had a balcony stateroom on deck 10 and the room itself was actually one of the highlights- it felt much, much more up to date than on the Allure with a rather modern pick of colours and interior materials. The bathroom was almost exactly identical, nothing special but good enough for being on a ship. Unfortunately, our room attendant was the slackest you could imagine and seemed to have been straight out of RCC state room attendants school 1.01 (and she certainly wasn’t an A grade student, believe me!) so we were welcomed to instant drama by having our beds apart rather than together even though this was clearly requested in our booking. She told us she would fix this soon but in the end it took until after dinner for this to be sorted. One gripe on this cruise was that it had been sold as a ‘proper’ trip but then we had to live with several shortcuts which had not been communicated up front: There was no room service at all, even the menu card had been removed from the room. Worse even: One of the great new concepts which had been heavily advertised and was one of the main reasons for us to go and give this ship a go was the new dining arrangement. We were really looking forward to four uniquely different venues instead of this awful generic main dining room which we found absolutely horrid on our first cruise last year. Unfortunately, once on board we had to find out that you were being served the same meal in all four dining venues which totally defied to the purpose of the new concept! The interior design of the four venues was really nice and we imagine this to be a real advantage over the older ships once it is put in place properly with the individual menus. However, in general, don’t expect too much form the food on Royal Caribbean which is something we learnt last year already: They clearly downgrade the food in the free restaurants purposely to ensure you spend some extra money in the specialty restaurants which is just a nasty way to make a few more bucks (RCC is great at that, I guarantee you!). Worse however, again, was the service: What a disaster! RCC tend to employ staff only from the poorest of poor countries and as with everything, you get what you pay for. Especially in the main dining venues, staff seemed generally not knowledgeable, badly trained or sometimes outright lazy and rude. We had experienced exactly the same issues last year and nothing has changed: They put some poor untrained Eastern Europeans in the role of the wine server which means you simply wait for ages for your next drink rather than just having your main waiter serving it when you need it. Once you sit down, there seems to be a clock ticking somewhere and the sole objective of the wait staff is to get you out of there in as little time as possible so it never feels like a nice relaxed dinner. The food is mediocre at best and always tastes much worse than it sounds on the menu. On the first night we went to Silk which was very forgettable though the décor in the restaurant looks pretty impressive. On the second night we gave in and had dinner at Chop’s Grille which was absolutely excellent in terms of food. However, even here service was at best so so and we had to wait for ages to get our table even though we had booked well in advance- it was the usual RCC chaos and inefficiency which you could feel throughout the entire ship. On the last night we ate at the ‘Grande’ for which we dragged along formal clothes which was a total waste of time given that in the end the menu was the same in all four venues! Actually- the experience there was the worst on the entire ship so we weren’t happy at all. It all went straight to customer service hell when the useless waiter we had been assigned to was too dumb to find our table and we had to trot for ages behind her trying to find the correct table number. Once she finally had found it after an endless zig zag through the restaurant (we were amongst the first guests that evening and the restaurant was almost empty though we still ended up with the worst possible dark in the corner table you can imagine), instead of apologising she dumped the menus on our table without a word and went off. She obviously also missed the handover to the actual food waiter as no one arrived. We ended up sitting there at our table for about ten minutes with dozens of staff members (who had nothing to do in the almost empty restaurant) clearly seeing us waiting and not a single one bothering to even come over and see if they could do something for us. This experience showed us what happens if something goes wrong in their ‘system’ as obviously none of those underpaid puppets would do anything until a boss gives them an order. One can only imagine how useful this crew would be if, science forbid, ever anything happened to this ship in terms of an emergency. We quickly made the decision between us to NOT listen to any member of this useless crew if something was to happen and rather fight for the quickest way to a lifeboat ourselves which I think is a very good idea given the training levels of the crew. The one main downer for us on this cruise was the entertainment and bars. On the Allure, you had a real mix of people on board and therefore a plethora of different drink and nightlife venues which suited to different tastes. Here on the Anthem, some of our favourites (like the Martini bar) were missing and most of the new venues were just awful. This might have a good fit to the crowd which turned out to be much older on average and more what we always feared would be on such a ship- 50+ couples, multi-generational families (our worst nightmare to be stuck with our awful relatives on a cruise ship!) and the occasional booze group from Northern England. In line with the ‘older’ theme was the music and entertainment - it was mostly the kind of stuff our parents would enjoy. The main musical on board is “We will rock you” and while I don’t mind the music of Queen itself, most rock music is poison for our ears and that theme just went through the entire ship. The musical itself was the usual failed attempt to squeeze some popular music into an idiotic storyline which, in this case, was pretty much the ‘Everything used to be better in the past’ kind of theme that would have been a delight for those oldies around us. Strangely, the ship is otherwise relying heavily on technology everywhere which did strike us as kind of odd. The best about the musical were the three ‘technical issues’ right in the middle of it causing unexpected breaks and re-starts which was funny to watch. However, because of these ‘technical issues’ the musical ran overtime and we ran out of time to make it to our restaurant appointment so we left right at that spot in the story where they made some really awful old men’s jokes that were so lame, I couldn’t believe they’d include this in a musical. The other venues also mainly catered for the retiree crowd, the worst being a music hall which didn’t exist on the Allure which was playing nothing but the worst kind of rock music from either the tape (notice I said ‘tape’ rather than computer or music file) or some wannabe rock band- the entire place was a huge waste of space and full of old drunk people. What else was there? Not a single bar playing some sort of decent electronica (besides the hilarious ‘DJ’ at the gimmicky Bionic robot bar on night 1) or at least some chill out kinda lounge music, let alone some decent house or dance. Nothing, only Rock, Rock and more Rock. Or some pseudo-samba at Boleros where you could see our parents’ generation on the dance floor which is pretty much the last thing I want to endure on my hard earned holiday. The schooner bar was also pretty awful with either bad live music or as bad quiz shows and the likes so we ended up mostly between the “Authentic” British Pub (no pub could ever be less authentic than the pub on a cruise ship but that’s a similar marketing nonsense as the “Food truck at sea” which is just a Hot Dog stall with a truck painted on it that certainly ain’t trucking anywhere ever) and Sorrento’s Pizza where at least you didn’t have to hurt your ears listening to rock music. Speaking of Sorrento’s, I don’t want to miss mentioning that besides all the awfulness, some of our favourites were still there: Sorrento’s, the BEST pizza place ever which always saves you if you leave hungry from the dining room (which is pretty much always the case unless you pay extra for specialty dining), the Windjammer which is always chaos and trashy but at least it doesn’t try to hide the crappiness of it all and the jogging track going all around the upper deck. Some of the ‘new’ additions however felt rather boring and unnecessary: That strange North Star glass capsule which could be fun if it went fast and preferably upside down but the way it is with the over an hour queue to get on, it’s just a redundancy for the wheelchair brigade. We also tried the air cannel which looked so cool on the pictures but unfortunately also has an awfully slow people throughput resulting in long waits and, more so than the surf simulator, actually requires some skills to use so all you are allowed to do as a guest is floating around a bit while being held firmly by the instructor. Going all the way up ‘flying’ in that tube- don’t even dream of it, very misleading and disappointing we both found. So all in all, we weren’t even that unhappy to get off the ship after those three days. Going on it for a ‘proper’ longer cruise? Definitely not for us if they don’t make serious changes to the entertainment schedule. We also found last year on the Allure even that the pools get very overcrowded very quickly and that the adult only ‘Solarium’ area badly lacks exactly that- a pool. Those tiny hot tubs just don’t do it for us. Now here on the anthem, the pool deck is even smaller and though we couldn’t really use them at all due to the weather, it became very clear to us that it would be quite a nasty experience on here and once again, the adult only area only has tiny tubs rather than a proper pool. We’ve made the decision to not give up on cruising altogether but might try Celebrity next time hoping for a slightly more fitting crowd and atmosphere on board. Summary of Good Bits: • Chops Grille – super yummy food, not too expensive either! • Bionic Bar – a fun gimmick • The general décor and furnishings – especially in the guest rooms • Sorrentos! • Dodgem Cars • The Champagne bar – if it wasn’t so crowded during the day and so cold at night! • TIP: the fantastic Kuemmelweck roast beef sandwiches are available at the Deli on Level 5, near the back of the ship. Summary of Bad bits: • Service and Staff – just really bad, you pay too much to receive such crap service. • Most of the food (plenty of options, it’s quality that is lacking here) • Entertainment options – unless you absolutely LOVE rock music, are an old person, or both. • We are NOT fans of children theme parades etc but we did notice that parades, main deck parties, activities and dancing for children was completely missing on this cruise, a little bit disappointing if you’re a 5 year old kid hoping for a hug and a photo with Shrek or whatevs. • The non-genuine genuine pub • Restricted service on the shorter cruises, which we were not warned about – no room service, short generic menus which are the same in all 4 restaurants. Why bother to theme them all differently?! • Wonderland restaurant – this would be on our ‘Good’ list if we could get a table! All booked out, weeks in advance! The restaurant looks fantastic, as does the food, but such a small footprint. RC could consider making bigger versions of this restaurant theme on their future ships and they will have happier cruise guests and full cash registers. • Jamie’s Italian – it’s already everywhere across the UK, do we really need it on a ship as well? Guess which restaurant was completely empty for the whole 3 days? Yep, you guessed it! Read Less
Sail Date May 2015
Had 3 nights from southampton to Paris, Brugge and back to southampton. Boarding was a breeze, left lugguage outside with staff and given a tag, went inside answered a few questions had a picture taken while sat down and boarded. Took ... Read More
Had 3 nights from southampton to Paris, Brugge and back to southampton. Boarding was a breeze, left lugguage outside with staff and given a tag, went inside answered a few questions had a picture taken while sat down and boarded. Took all of 10 minutes. They were not strict with boarding times. Could not go to room until 1pm but could use drink package as soon as you get on board so that was fine. Room was the usual balcony version all nice enough. We went to the wonderland restaurant (costs extra) which was a nice experience and something different to do. We must have had 12 courses and the pork shank was amazing. The American icon restaurant was also good we had the rib of beef which was fantastic. You could easily not use the restaurants as the windjammer food area where you just turn up was really impressive, so much choice and all good. Breakfast in your room for free also. For activities we did the puzzle room, ifly , bumper cars, robot bar and North Star pod. All great and worth doing. You can book activities from your phone app which is good. Spectra show with the robot screens wasn't that good, but the we will rock you show was west end quality and best cruise show I've seen. All sounds good? It was, but the one thing that wasn't is the reason we can't go back. The drinks service! On other cruises you sit down and drink are brought to you when needed which is so relaxing. Not here, there are so few staff around you have to queue at the bar for up to 15 minutes depending on bar and drink. This ruins the holiday a bit as you have to keep leaving you family and then watch people get served before you while you are waiting for so long. Having paid for the top drinks package you feel like you are fighting to make use of it. Such a shame. The disembarking has the option to just take yourself off with your lugguage at various times.we thought this would be good, but the queues were huge. We had to wait in a bar for an hour before in went down so delayed our train journey. There was a problem in the terminal that didn't help. If they sorted out the service I'd recommend it, but I just can't unless you don't plan using the bar services. Read Less
Sail Date May 2015
Arrived at Southampton Port by car, per-booked parking in the port very near the ship and we were on the ship in record time. Te new online check in works great and they have designated time slots, when you arrive the staff use mobile ... Read More
Arrived at Southampton Port by car, per-booked parking in the port very near the ship and we were on the ship in record time. Te new online check in works great and they have designated time slots, when you arrive the staff use mobile scanners to check you in, so simple without the need to go to any check in desk. The ship itself is very high tech, with all I-pad type screens all over the ship for reservations and booking, you can also download the app for your phone or tablet, connected to the ships WI-fi. When this works is actually very good, but unfortunately the system constantly crashes and even the staff are unable to override this and advise you to try later. Word of warning everything on this ship needs to be booked through the system, including restaurants, activities and shows. We were unable to experience the Northern Star, it was busy with over 1 hours wait, other times it was booked out to private parties .The Flow rider was easy to get a go with no waiting time due to the colder weather. The shows were full to capacity even though it was the same show for the 3 nights! Although we per-booked the show on the 2nd night,we were unable to get seats as it was full. There was inadequacy entertainment for a large ship, no Dream Works or Grand Parade Royal Caribbean are renowned for. On the 3 day Cruise most people seem to have the drinks package, this resulting in all the bars being full every night and takes forever to get served a drink. They do need more staff for sure, in the bars and restaurants. They were clearly unable to serve such a high demand of British boozers on the "all inclusive" package. The main 4 restaurants are quite unorganized,even when per-booked, we had to wait 10-15 minutes to be seated, a further 15-20 minutes before the waiter showed up.The menu was the same in all 4 restaurants that was a disappointment after expecting a different dinning experience over the 3 nights. On our last evening at Silks the appetizers took over an hour to arrive, then they were cold with items missing.Some of the items on the menu were out of stock as were items from the drinks menu too. The Manageress was not very helpfully to say the least and the staff seemed to have very little finesse or skill in dealing with problems. Disembarkation was a complete shamble with over an hour to get off the ship and a line the length of the entire ship, with only one narrow gangway for the entire ship. All in all the ship's concept is great with some very good and exiting new innovations, but we have experienced far better vacations last year on The Liberty and Oasis. Hopefully Royal Caribbean can resolve these issues and improve there staff, as the ship itself is very nice and could become a far better experience, that are more accustomed to expect. Read Less
Sail Date May 2015
Boarding the ship was fantastic, arrive early, ie: 11am, everything done by people with small computers, taking all info plus passport photo, you must run off set sail see pass on the internet before you arrive. When your paperwork is ... Read More
Boarding the ship was fantastic, arrive early, ie: 11am, everything done by people with small computers, taking all info plus passport photo, you must run off set sail see pass on the internet before you arrive. When your paperwork is stamped with a green stamp, you can then board the ship, it took us 10mins, excellent, no sitting around. The room card is on the door of your cabin, it as all the information on it, including, drinks package, it also turns the lights on. The ship is very modern, we had a balcony cabin, there was plenty of room to move about, good wardrobe space and the bathroom was excellent, with a walk in shower with glass rounded front. There is a kettle in the cabin but there is only tea (take your own coffee) which I did. Milk is provided each day and a couple of bottles of water for the first night. We have in cabin breakfast, the menu was very poor, a lot of choice you had to pay for. My heading was restaurants, there are four complimentary restaurants, which sound as though they are different nationalities, but they are not, the menu is the same in all the restaurants, I wasn't impressed at all. The windjammer on deck 14, was very big and an excellent choice of food. The shows were very good, We Will Rock You, especially, you can book shows & restaurants on the net, before you leave. There are small computers around the ship, to book these as well. Overall we had a good time, if you have an all inclusive package, the wine we had was very good, and there was a wide selection of beers, and low calorie soft drinks as well. Disembarkation was very good, we chose to leave 8.30-9.30am, with our luggage, it was very easy, considering there was 5000 people leaving. Read Less
Sail Date May 2015
Anthem is a very big, very impressive floating resort, aimed at younger passengers, families and the young at heart. RCI offer a high energy experience. There are enough facilities on-board to keep all ages amused. However if you are ... Read More
Anthem is a very big, very impressive floating resort, aimed at younger passengers, families and the young at heart. RCI offer a high energy experience. There are enough facilities on-board to keep all ages amused. However if you are looking for culture, enrichment and some relaxation, it’s probably the wrong ship/cruise line for you. Anthem is different to all other RCI ship. If fact she did not feel like a RCI ship to me. This is because the ships basic design is not unlike NCL’s news ships, with multiple dining options and multiple entertainment venues. Interestingly the Meyer Werft shipyard, in Germany, built both the ‘Quantum’ and the ‘Breakaway’ class ships. However Anthem has more technology than any other class of ship afloat. Some of the technology does represent genuine progress; other aspects could be considered to be sales gimmicks. It's also a bit unreliable at present. ‘Dynamic Dining’ is very similar to NCL’s ‘Freestyle’ dining. It does offer more choice and flexibility than on-board any other class of RCI ship. However RCI still appear to be struggling to manage it effectively. Although I did have some nice meals on-board, the standard of complimentary food was no higher than any other mass market line. Anthem has some unique features such as the Seaplex, Two70 Degree lounge, North Star and Ripcord which no other class of ship has. She excels in sporting activities which will particularly appeal to younger people. However I did miss some of their original signature spaces. In terms of connection with the sea, Anthem falls short. Anthem has to compete with a number of other megaships. Today there are a number of ships over 140,000 gross tonnes available. However, the Oasis class, with her many ground-breaking ‘wow’ spaces, is still the market leader, in my opinion. I’m sure that Anthem (and her class) will be very successful. I’m also sure that some form of ‘Flexible Dining’ is the future of cruising. However I feel that RCI have sacrificed many their signature features for ‘Dynamic Dining’. It was these features, which differentiated their brand from all the others. Now RCI are really not so different to NCL. Maybe they should rename Anthem "Norwegian of the Seas"! If a Quantum class ship and one of NCL’s newer ship were offering the same itinerary, I would simply pick the line with the cheapest fare, the two products are that similar. I wonder how long before Carnival and the other major lines introduce fully-flexible dinning? Read Less
Sail Date May 2015
This was our 11th cruise and 7th on Royal Carribean. We were not disappointed! Ship was beautiful, staff friendly and service great. I loved the different chairs, sofas and other seating and the colors and patterns were beautiful. ... Read More
This was our 11th cruise and 7th on Royal Carribean. We were not disappointed! Ship was beautiful, staff friendly and service great. I loved the different chairs, sofas and other seating and the colors and patterns were beautiful. Embarkation was a breeze, and we were on the ship in 15 minutes. As cabins weren't open yet we headed to Windjammer. Loved the changes, including the panini bar and flavored waters to drink. They've added hand washing stations which is a great idea. Once onboard we paid for Internet and opened the Royal IQ app. It worked well, and the Internet was super fast! Tracking our luggage was great, and having all our reservations and excursions listed was very helpful. You could also check your onboard account as often as you liked. Cabin was terrific. Larger than on other ships and laid out very well. "We Will Rock You" was fantastic! Wish I could say the same for Spectra's Cabaret. We thought it was slow and incoherent. Two70 is an amazing location though. Just the show was lame. Excursions were good. Went to Bruges in Belgium and Honfleur and Deauville in France. Ship staff were everywhere and all were friendly and helpful. We made reservations for dinner for all three nights ahead of the cruise. We ate the first night in American Icon which was very good. Had the Rack of Lamb which was plentiful and delicious. Second night was in Jamie's Italian. We paid the flat fee and they honored it even though they are now a la carte. I thought food was good but nothing special. If I had to pay the a la carte fees I would have been more disappointed. Final night was in Chops for another excellent meal. Filet Mignon which was absolutely delicious. Wait staff in all restaurants were terrific. We went to the Schooner Bar each night and enjoyed the piano player/singer. Glad our Platinum status got us some free wine and discounts as cocktails were $14. Leaving the ship was not as smooth as embarkation, but it wasn't the ship's fault. There was a fire alarm in the terminal which stopped everyone leaving for over an hour. We stayed in the Two70 lounge so it wasn't horrible. Once we got off the ship our luggage was waiting for us and off we went. Read Less
Sail Date May 2015
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised ... Read More
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised although finding the cases on the port was a little like finding a needle in a haystack with very little room in between rows of cases to manoeuvre the trolley. The ice show was great, last time we were on the explorer we had to book tickets for the show however they are now allocating tickets depending on your muster station but it worked out well for us. The theatre shows were mostly very good, there was a ventriloquist who was the best I have ever seen and so funny I LOL. We ate in the main dinning room which was great although I was disappointed that we could only get lobster if we paid the extra cost but the food was tasty and varied which is all I ever want when on holiday. The waiters were hard working, friendly and polite. All in all a great ship with very helpful, friendly and cheerful staff and a captain who was very visible and made me laugh with some of his announcements although not the one about 'man over board'. There was a report of someone going over board, the ship stopped and the search was on. It turned out to be a false alarm TG but it was a sobering thought, someone out in the dark cold waters. The captain kept everyone informed and it was all resolved happily within 2 hours and the person found on board. Read Less
Sail Date May 2015
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised ... Read More
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised although finding the cases on the port was a little like finding a needle in a haystack with very little room in between rows of cases to manoeuvre the trolley. The ice show was great, last time we were on the explorer we had to book tickets for the show however they are now allocating tickets depending on your muster station but it worked out well for us. The theatre shows were mostly very good, there was a ventriloquist who was the best I have ever seen and so funny I LOL. We ate in the main dinning room which was great although I was disappointed that we could only get lobster if we paid the extra cost but the food was tasty and varied which is all I ever want when on holiday. The waiters were hard working, friendly and polite. All in all a great ship with very helpful, friendly and cheerful staff and a captain who was very visible and made me laugh with some of his announcements although not the one about 'man over board'. There was a report of someone going over board, the ship stopped and the search was on. It turned out to be a false alarm TG but it was a sobering thought, someone out in the dark cold waters. The captain kept everyone informed and it was all resolved happily within 2 hours and the person found on board. Read Less
Sail Date May 2015
Right, where do I start......? I’m 45 and cruised with 3 of my friends of the same ago for a 19 day boy’s cruise on Explorer from the 4th May. Let’s get a few things clear after doing over 30 cruises and have sailed with 5 ... Read More
Right, where do I start......? I’m 45 and cruised with 3 of my friends of the same ago for a 19 day boy’s cruise on Explorer from the 4th May. Let’s get a few things clear after doing over 30 cruises and have sailed with 5 other cruise companies. I can’t see how anyone can say this ship is bad or the staff don’t care in any way unless you are look down your noses at everyone and think your better than everyone else. Some people have nothing better to do and moan about rubbish. I have one thing to say to people like that…..Keep winging and wining while everyone else enjoys there cruise. If you cruise from Spain most of the food will be for the Spanish and Italians because 75% of the ship will not be British. If you sail from the UK most of the food will be suited for us. So if you want posh food go to Cunard and don’t put down Royal Caribbean. The ship has been refitted and all the state rooms are nice clean and tidy and the public areas are clean and tidy all the time. There have also update some of the interior cabins with virtual balconies and have added more ocean view cabins that I viewed at the front on deck 12 that are beautiful. All the staff work very hard and are very friendly and go out of their way to please you. The bar tenders looked us all day and night and our drinks never ran dry, so make sure you tip these guys as they get paid pennies and work very hard to please us. The dining room staff and food where some of the best I have had on a Royal ship and have sailed on the Explorer 7 times over the last 5 years and this ship and staff are very good. After sailing on her for 19 days last month I only went to one show that was very funny so can’t comment on all the show but did hear that most of the shows where of a high standard. They have added a few new restaurant’s like Izumi (sushi/ Japanese ) and Giovanni’s (Italian) and my best Chops Grill where the service is better than any top restaurant in London for only a small cover charge where they always gave us 20 to 40% off. For the Kids There are kids clubs running all day up to about 11pm for younger children and loads to do for the over 12’s like ice skating, rock climbing wall, football/basketball court and crazy golf and the one all the kids use all day is the new Flow Rider on the back on the ship which I used most days to  The other thing I’d like to say to other people who always moan about the sea pass card not opening there cabins doors is. The reason for this is having in your sea pass card in your bag or packet with a mobile phone (cell phone) which wipes the magnetic tape on the card so keep them away from each other and it will be ok. So to recap, the ship is in very good condition and all the staff are great and I didn’t have one complaint apart from not wanting to get off. The food we very good in the all the restaurant’s and main dining room and the Windjammer was geared up for us brits and there was something for everyone for breakfast and lunch and dinner if you wanted to eat in there. The 1 thing I did not like about the ships refit is that they have removed the night club from deck 3 and 4 where it was opposite in Scooner bar and moved to the deck 14 in the dizzy bar. The Dizzy is not that good as a night club at all and it get quite hot in there. So I hope I haven’t upset too many people so stop moaning and enjoy your cruise. Bon voyage cruisers Read Less
Sail Date May 2015
This was my 7th time on a Radiance class ship (still my favourite), but first time after it´s revamp. 33rd cruise overall on different lines just to put this into perspective. Check In in CPH was very quick due to having booked a suite ... Read More
This was my 7th time on a Radiance class ship (still my favourite), but first time after it´s revamp. 33rd cruise overall on different lines just to put this into perspective. Check In in CPH was very quick due to having booked a suite (OS). First impression of Serenade was good but a little tired around the edges. Thought it looked a lot brighter/more open before it´s renovation. Staterooms were ready at 13:00h and our OS was truly fabulous (execpt for the mattress!!! which was old and past its sell date, definitely not a premium mattress either) ! Room attendant, her supervisor and the concierge all came by , welcoming us personally on board. Very nice gesture. Windjammer was a bit of a shock first. The selection has been reduced dramatically over the past 2 years in a way that it apperas like they haven´t put all the food out, meaning every counter was half empty. Never seen that before. Selection was so so, with an emphasis on rice, potatoes, salad ( the cheaper and filling stuff I guess ). Very small selection of meats and fish, meaning, 1 fish dish, 1 poultry dish and 1 pork dish and 1 beef dish, besides the usual unhealthy burger bar. It was like that all week by the way. However, In all fairness I must admit though , every dish was very very good and tasty. So the downsize came with a huge upgrade in taste compared to before. Probably a lot less waste of fod too, so I came to peace with this new offering at the buffet. Food in the dining room was equally good and tasty, with normal sized portions and a good selection. Did miss Asian/Indian food though, but after mentioning this to our waiter he soon presented a very tasty indian dish, off the menu. Thank you ! Did only try one specialty restaurant ( as food in dining room was very good). Chops. I must say it wasn´t really good, I was not impressed, neither by the selection nor by the actual food. Would definitely not recommend Chops. Had Suite breakfast there each morning which was very attentive and with a selection that was decent but also with a lot of room for improvement. A word about the Dining room. We had traditional dining and the room, at least on deck 4 felt like Economy Classs on an Airbus 380. Tables are so close together now, it is barely tolerable for both crew and passenger. I gave up drinking wine on RCL ships, simply because they don´t have a decent wine service ( and crazy prices instead ). Their loss, not mine. Entertainment on stage was fabulous. The singers and dancers , we had the joy of seeing the old crew in their last show and the new crew in their fisrt one and loved every minute of it ("From Stage to Screen" first, then "Vibeology". Absolutely Fabulous!). The CD Topy from Finland was fun, professional and a fab singer and entertainer too. Diamond and Concierge Lounge were both good with perfect hosts each. DL of course has the much better view. Offerings are the same, something I truly do not understand. I think the CL should have upgraded food and drinks for their Suite guests. The CL was quite busy with suite guests , Pinnacles (wearing their Pinnacle pin like little children would proudly hold up a lollipop... No offence but really..?!? As an adult? Is that what makes you stand out? I find it embarassing and totally out of place, being just my opinion here). RCL really needs to up their Suite program. Compared to other lines it really falls short in a few aspects. When I look at future prices for 2016 , something seems to be happening there. However, I am not sure if I would want to pay that amount of money again. Price paid compared to attention to detail and overall cruise experience, it just seems not right to me. That saying, Nizar the concierge was very caring and did everything he could. It was not him but the overall product that just does not justify the price . Ports of call were all good, weather as expected at this time of year with some liquid sunshine. Read Less
Sail Date May 2015
In May 15 I took the Quantum of the Seas 16 Night Suez Canal - Barcelona to Dubai. These are my comments from that cruise. I stayed one night prior to the cruise at the RCCL booked hotel, Hotel Regina. This was a pleasant experience ... Read More
In May 15 I took the Quantum of the Seas 16 Night Suez Canal - Barcelona to Dubai. These are my comments from that cruise. I stayed one night prior to the cruise at the RCCL booked hotel, Hotel Regina. This was a pleasant experience and good location. Due to a last minute change in my room assignment by RCCL on the morning of my departure from the US, the luggage tag was posted to my account after I left the US for Barcelona, Spain, to join the cruise. When I arrived at the port there were no luggage tags available at the port in Barcelona. Myself and many others, were told they were always coming, but no one could tell us who went to get the luggage tags we needed. I noticed some discarded ones in the trash and dug one out of trash to use. This 20-30 minutes put me behind many people who had showed up and were now ahead of me in line. Checking in at the Barcelona port was chaotic. Many people were trying to check in and seams like no one was in charge and it seamed overwhelming to the staff. The lines were long and people were unsure of what line they should be in. This is the worst check in of any RCCL check in I’ve ever encountered. The check in staff were not very proficient in English. On the ship the customer service line in Guest Services was not heeded and people not in line were allowed to cut or just walk to a agent, especially the Chinese guests. This was apparent for the first several days until many people complained about that the Chinese guest were given preference over others. There should have been ropes set up and monitored better. We were told that the Safety brief had a video but only audio was available. People got up and left. Poor presentation. The demonstration of the life vest was done with lights out in theater until very end of the presentation. We heard the briefing but did not see demo. My room was next to the Solarium and on first day a jack hammer went on forever for work being performed in there. I was tired in traveling from the US but could not rest or read in my room and had to go elsewhere until around 1700. At wifi counter where the line was long complaining of the wifi a Chinese girl came up and the Chinese worker let this Chinese girl interrupt her while initially helping an Italian couple. She was speaking Chinese all the while to this girl that she started to help and left the Italian couple just standing there, until someone said something. I saw this happen several times in various settings with Chinese workers letting Chinese people take their attention away from the actual client. Wifi so slow that it is basically non-existent. There was always trouble logging on, staying on, and trouble logging off, which all takes away from the minutes that I paid for. RCCL advertised high speed Internet and makes us pay for high speed, but the best speed available throughout my cruise was 56k. I was told several times by the person at the wifi trouble desk that 56k was the speed. One time it took about 18 minutes to send two pre done emails. I complained after 4 days about how every day was slow and would take 5-10 minutes just to login, send a prepared email and logout and the representative awarded me 30 extra minutes. I appreciated the extra minutes but trying to do anything with 56k max baud speed is non-productive at best. Every day was like this. The Internet was worthless in trying to do anything. RCCL should reimburse my cost due to false advertisement of high speed and lack of net capability. It was very frustrating!! Day 4. Ate lunch at American Icon restaurant. It took 20 minutes to get salad and over an hour to get entree. Everyone at table ordered at same time and all had finished their desserts and some left before I got my entree of chicken. I ordered and ate my dessert alone. I told head waiter Igor Crnac and he apologized. He told me later that it was kitchen mistake. But after this one event I had many positive eating events in all the restaurants. The sound in theater for shows was perfect and not to loud. The shows overall were good and of quality. But this is the first of many RCCL cruises that shows do not start on time!! I complained and a message left on my room answering machine told me that it was to let late guest get seated. Why penalize 95% of people who come on time for people 5% who will always be late because RCCL waits for them. RCCL is just rewarding their inefficiency. Start on time!! The presentation "the Great Egyptian Dream" speaker was more than 20 minutes late. No excuse!! And when he came the presentation was pathetic. He started off with a film and the film had English subtitle on top of English subtitle with a completely different script. Myself and probably more than half of audience got up and left. Taking passenger passports is understandable but they should be available to guest in any country they get off the ship at. There are many situations outside of what RCCL representatives can intervene in that having your passports is in the guests best interests. I am extremely fearful of having an incident that is not my fault and beyond my control where the ship would leave port with my passport on board. And I do not believe that RCCL will always leave the individuals passport with an on shore representative for passengers that do not board and the ship sails. The best solution is to let passengers that want their passport while in a foreign port the opportunity to retrieve it and turn it back in upon returning to ship. When we arrived in Dubai and passports were handed out in the theater it was absolutely crazy. Passports were laying and sorted on the stage floor and people were crowding around and passports could easily have been taken by the wrong person or stolen. Absolutely no control of the situation and passengers. The Enrichment Lectures reference court cases presented were poorly presented. The speaker basically read from his notes and used other people's power point slides. Most people feel he must be getting a free cruise for his time and substance does not count. As Crown and Anchor member I never received any (zero) invitations to any Crown and Anchor events. I went to Guest Services and asked about if there had been any Crown and Anchor events. I talked to Linda Zwang who called someone and then told me to go see the “girl” in Next Cruises who organized the events. I went to Next Cruises, stood in line, and waited until Diana was available. I walked over to Diana and before I could finish a sentence she told me in effect that she had work to do and was to busy to help me and I'd have to see one of the others. I told her that I was told to see her but she basically picked up her stuff and left. Diana was very rude in doing this. I talked to the Guest Services Manager, Keith Murphy, the next morning and he apologized for the staff member. That evening there was a bottle of wine in my room with an apology from him. The jester is admirable, but I don't drink alcohol. And an apology from the staff member would have went a lot further and I still have NOT received any data on if the Crown and Anchor people met or were going to meet before I got off the ship or why I have never received any invitations. One Guest Services representative told me that she was going to give me 10% off for my trouble on a future cruise, but I never received any thing in my room or email. Luminita Nica (head waiter), Radu Vlad Moroeanu (restaurant) and Hilda Ramos (restaurant) in American Icon restaurant do an outstanding job of customer satisfaction. Ms. Nica, a professional, was always pleasant, smiles, and makes sure everyone feels special. Rose Cells (restaurant) in The Grande is a professional in every aspect. Imade Ariyana (stateroom attendant) was very thorough and efficient. There was a lot of construction in renovating the ship to meet future Chinese requirements and some sort of promotional (as I was told) filming by a Chinese crew. Seems like the construction and filming were always around what was supposed to be a non-evasive cruise. The Royal IQ app should have the daily schedule posted and allow items from the schedule to be posted on an individual's calendar. The Dubai tour, Wonders of Dubai, left 25 minutes late waiting on people that never came. This put the whole schedule behind and we had less time at the first stop. I have several future RCCL cruises scheduled and will use RCCL again, but will not cruise on the Quantum of the Seas again. Read Less
Sail Date May 2015
This trip was our 40th cruise and we have up until now kept away from the Mega ships but Quantem has totally changed our minds. From the moment you step aboard the ship has an amazing wow factor but also has some quiet corners to relax ... Read More
This trip was our 40th cruise and we have up until now kept away from the Mega ships but Quantem has totally changed our minds. From the moment you step aboard the ship has an amazing wow factor but also has some quiet corners to relax in. The only problems we encountered were with fellow passengers, jumping lines etc not adhering to dress codes. People who were not used to the western culture and very pushy and generally all those people who go on holiday to moan, if thats all they want to do please stay at home ! The Dynamic dining worked very well and was easy to change if you wanted to. The was excellent and RCL have certanly worked to improve the quality and is now way above P & O in my opinion. Like all ships on occaisions the food could have been hotter. All staff without exception were very friendly and helpfull and the Captain was very high profile. From seaplex to 3D films it has everything and more and there is not enough time to do it all justice. Favorite spot was 270 favorite Bar Boleros. Best excursion was to Petra what a fantastic place apart from the carriages and horses. Read Less
Sail Date May 2015
After 20+ cruises this is my first written review, it's my opinion and everyone has one! Checkin was very smooth and fast. Was on Explorer 1 1/2 years ago and the ship looks great after refit. Staff was good and eager to help ... Read More
After 20+ cruises this is my first written review, it's my opinion and everyone has one! Checkin was very smooth and fast. Was on Explorer 1 1/2 years ago and the ship looks great after refit. Staff was good and eager to help with any request. Ships entertainment was good with the ice show being the best of the 5 I have seen. The special performers were the WORST I have seen yet! This is RC fault. They are putting big bucks into the large boats and the med. to sm. ships are paying the price. They really need to rethink their policies. Food was ok in the Windjammer, of course the crowds were there but Explorer did open the main dinning area to help with that problem. We had dinner a Chops on the 4th night. Very much a let down. 3 of 4 filets had to be sent back due to being over cooked. Service was very slow and we had to ask every time we wanted more water or ice tea. For the up charge they charge you, things like this should NEVER happen! These were not the first steaks these folks ever cooked! Our waitress should be else where on the ship if she does not want to wait tables. Bar staff in the Viking Lounge was excellent, can't say enough about those guys! Read Less
Sail Date May 2015
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