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326 Royal Caribbean Europe Cruise Reviews

We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food ... Read More
We chose this cruise line because of the EUROPEAN EXPERIENCE AND LENGTH OF CRUISE. I expected a more Royal experience, but found staff to be overworked and ship understaffed making staff very short in temprement. The 24 hour food experience is totally overated. Lacking in quality and variety. Beverages available are water coffee and iced tea during meals, forcing cruisers to buy the overpriced beverage packages. The specialty restaurant packages again are very expensive and food is mediocre.Entertainment was of the same but nice and well put together. SCHOONER BAR experience was far the most entertaining and fun. The specialty stores have merchandise that is over priced and can easily be found in the USA at lower cost. I would recomend that they add metchandise that is genuine to the counntries visited. Italian leather, spanish and Portugese products, French products. I found that the fashion jewelry is the thing that I can purchase at my local JC Penny. T shirts jackets clothing is extremely expensive, that is why it probably does not sell. At some point they had a sale of Russian Artifacts that had nothing to do with the destinations that we visited. It seemned as though somebody pulled this out of their sleeve last minute to get rid of past merchandise. Very little attention to detail as far as I am concerned. Read Less
Sail Date May 2018
We have been on 6 cruises with Royal Caribbean and there has been a drop in service and quality since our first cruise. We have just returned from a 14 night Mediterranean cruise May 2018 and despite having a great holiday there has been a ... Read More
We have been on 6 cruises with Royal Caribbean and there has been a drop in service and quality since our first cruise. We have just returned from a 14 night Mediterranean cruise May 2018 and despite having a great holiday there has been a drop in standards. Room attendants seem uninterested since tipping became automatic so no need to show any interest in you or their work. Staff in general are friendly and will do anything to help. Food in the main dining room is very good as is the service. The food is the windjammer is buffet style and despite a wide choice the food is warm at best. Buffet breakfast in the main dining room is also cold/warm. Entertainment is a hit or a miss. Some shows are brilliant and others are terrible. We tend not to bother with the Royal Caribbean singers and dancers and these in our opinion are very dull. If Royal Caribbean want to improve one area its the headliner shows. I would suggest to pay a little more for better quality acts and get rid of the same old faces we see on previous cruises. I have to say the quality of food and servicein the cafe promenade on this cruise was amazing. Again it’s a hit or a miss. Our cruise last year in the Caribbean the Cafe promenade was terrible and far too small for oasis class ship. Read Less
Sail Date May 2018
We decided on this cruise as it was my twin sisters and my 60th birthday just before we sailed and it was the only one that we could find that suited all of us (always fun travelling with family). We have been on the Navi before, but my ... Read More
We decided on this cruise as it was my twin sisters and my 60th birthday just before we sailed and it was the only one that we could find that suited all of us (always fun travelling with family). We have been on the Navi before, but my twin sister and her hubby have never cruised, so RCI is a good choice for those that don't really like dressing up too much (my brother in law). It has been 11 years since we were last on the Navi, and if you look closely, you can see her age, but that is nick picking. Check in was nice and quick - just had to wait in security - a norm nowadays - and on-board for a spot of lunch and our first cocktail. We managed to be and the gate when the others arrived and enjoy their reaction from the first sight of the Royal Promenade - great. After showing around for a bit it was off to see the cabin - we had decided to have a cabin on deck 7 overlooking the promenade as it is a good vantage point for the parades. The beds are great with lots of room, shower/toilet again plenty of room but the amount of space to actually stow your gear is limited, and I am sure we managed to loose something behind the very small drawers under the TV. Our luggage duly arrived and the unpacking commenced... We had a table for 8 in the main dining room on deck 3 first sitting, I don't know how they do it but we the others on our table we another family of 4 (mum dad son and daughter in law) with the same kind of background and humour as us. We managed to dine every night but only once was it on our own, and in most cases, everybody dressed up as suggested. Our table waiters were great - and of course did the sing along when our birthday cake arrived, and even the head waiter was seen every night. The food was good, on occasion excellent and other times just ok, but that was more down to my taste rather than quality. The entertainment team (not the acts) were mostly british and good fun, we even managed to win a key ring,... some of the headliner acts were not to my taste but those we did see were very good. The singers and dances are good but seem to be lacking in something, not sure what, but considering that they have been on as a troup since january, you would have thought they should be top notch. The ice skating shows are still very good. Some of the quizzes seemed to be more international than others.. Ports of call and trips - well the ports were very good, the ships excursions and shuttle bus costs seem to be very high and in one case we did complain about the cost. We only did the one excursion and rather enjoyed it. Bar prices again were not cheap but we don't drink enough to warrant the drinks package and as we had a reasonable amount of on board credit, it worked out ok for us. Read Less
Sail Date May 2018
So a group of 6 of us travelled out of Southampton on a 14 night Mediterranean cruise. This was my first cruise from the UK and if I am honest, I am not sure I would do it again. There are definitely pro's to it if you are from the UK ... Read More
So a group of 6 of us travelled out of Southampton on a 14 night Mediterranean cruise. This was my first cruise from the UK and if I am honest, I am not sure I would do it again. There are definitely pro's to it if you are from the UK like unresricted baggage allowance, the hassle free process of no flights etc, but I do feel the first few day and last few days were ruined by bad weather. I appreciate you can get this anywhere but a rainy cloudy day in the Caribbean is still warm but when its gusty and cold, you are restricted to what you can do especially on a sea day. So, to sum up my time. Positives: 1. Service was amazing - Rodney and Dixon in the main dining room were attentive and brilliant. 2. Food was good. It doesn't compare to celebrity in regards to selection but still we had no complaints. 3. Facilities - There is plenty to do on board which was great for those rainy days. 4. Cabin - Both the cabin and cabin steward were fantastic. Negatives - 1. Had some issues in the spa where we kept getting overcharged for treatments. My advice would be to get them to write the price down for you when booking to save any confusion. 2. Shows - Too many comedians (like 6 on a 14 night cruise). They kept repeating the same jokes in the end. 3. The promenade parade. The last time I was on board, they had a huge parade with all the crew involved. Now it is labelled as a circus and lasts around 5 minutes. 4. The biggest bug bear for me was the amount of places they closed for private functions. This leaves little place for the majority to go especially when the weather isn't great so everyone is inside anyway. Overall, great crew, amazing ship but think I will stick to flying somewhere first to give a better chance of good weather. Read Less
Sail Date May 2018
The itinerary was the attraction, embarkation was very good, we had a issue with the cabin on arrival which was dealt with straight away but we had to change cabins next day which all the staff handled very well. After this everything was ... Read More
The itinerary was the attraction, embarkation was very good, we had a issue with the cabin on arrival which was dealt with straight away but we had to change cabins next day which all the staff handled very well. After this everything was very good all the food every where we ate was excellent staff in all resturants where very nice and polite but I do think it is a shame that staff are not clearing tables in the windjammer when they are getting drinks for guests who seem to forget that this is a Buffett resturant nod these guest are quite able to get there own drinks. Ports of call where ok but for Marseille when it was either 1mile walk out of the port then having to get local bus or a 20 doller each transfer to the town even the taxis didn't seem to know what they would charge us,. Entertainment on a whole not very good the production team shows we think where poor but the headliner shows were not to bad watchable. We would travel with Royal Caribbean again it isstilloneof our favourites, Read Less
Sail Date May 2018
I had done my homework on Royal Caribbean and overall was very happy with the 2 weeks on board, the food and staff especially were the stand out features closely followed by top class entertainment each evening, my only negatives were the ... Read More
I had done my homework on Royal Caribbean and overall was very happy with the 2 weeks on board, the food and staff especially were the stand out features closely followed by top class entertainment each evening, my only negatives were the prices for the excursions which I found too high, the drinks packages were also very expensive, I didn't like the fact you couldn't buy 1 alcohol package especially as my wife doesn't drink, the only way to get this would of ben to provide a doctors note, this was very disappointing, all inclusive could mean that which would of made this a 10/10 holiday. The times in port could of been longer, especially Rome, for me I would of preferred an overnight in Rome and missed one of the other ports, every day was a bit of a rush, but it is a fantastic way to see so many different places. Finally we met some lovely people, some of which we will keep in touch with, this made the holiday that bit more special. Read Less
Sail Date May 2018
This was first cruise, and we didn't really know what to expect. But we were blown away! All the staff were fabulous, friendly and helpful. A few people had said the ship looked tired .....WHERE? We thought it was amazing. The ... Read More
This was first cruise, and we didn't really know what to expect. But we were blown away! All the staff were fabulous, friendly and helpful. A few people had said the ship looked tired .....WHERE? We thought it was amazing. The food was fantastic in the main dining room and excellent in the wind jammer. We did prefer breakfast in the dining room just as it was easier to be seated and a nicer surrounding. We had one evening in Chops Grille which was very nice and worth the extra money. We also had a night in Jonny Rockets ... didn't rate this very much though, at $10 per head, food is better in the wind jammer. We decided to upgrade to all inclusive drinks package after much debate 3 weeks before our cruise and glad that we did. It was just much easier, we ordered anything we liked and just showed our card. I feel we drank more than usual because we had paid for it, however we would definitely buy the drinks package again. The kids had the soda package which was great as they could get a drink when they wanted and didn't have to keep finding us to ask for one. We were at the front of the ship deck 12 with floor to ceiling window, great view. I don't think we would ever pay for a balcony as your not in your room enough. We had 2 rough days at sea, but to be honest it was no better on the lower decks so don't let your position of your cabin put you off. We went to the gym which was fully kitted out so worth taking your gym kit. We have 2 boys age 12 and 13 ...... we hardly saw them! They were off at the teen club everyday. 5 Nights they didn't even eat with us as they have teen dining and all go together. They loved the Flowrider and spent most their time there. We were lucky as there were only 30 teens on the ship so when they were on the flowrider there would be only maximum of 6-8 people queuing to do it. On one day the boys had it to themselves for a whole hour ... fabulous! Overall we would definitely go on another cruise and we would definitely go with Royal Caribbean again. Read Less
Sail Date May 2018
Mostly smooth sailing except in North Atlantic. Ship clean & maintained. Excellent, quick service. Cabin & shower small as usual. Virtual Balcony was very nice. Excellent entertainment (although focused toward Brits-some humor not ... Read More
Mostly smooth sailing except in North Atlantic. Ship clean & maintained. Excellent, quick service. Cabin & shower small as usual. Virtual Balcony was very nice. Excellent entertainment (although focused toward Brits-some humor not understood). Some problems with shore excursions - late tram in Lisbon, poor audio equipment, hard to understand guides, long walk from/to bus in Pisa. Fun trivia games, especially with Canadian Emily who spoke very clearly. Wish we had an extra day in Rome. Some coordination problems with disembarkation at Vigo-long wait. Transfer bus to airport was stuffy-no air while waiting to leave. Some issues with ship design - only one women’s toilet in gym; automatic door difficult to close. Some lockers too high to reach. Jacuzzi in gym sometimes closed; no jets, not hot enough. Jacuzzi in Solarium no jets only bubbles. Need more variety and more healthy options in Promenade Cafe. Corner of Schooner Bar was stinky but better after notifying Guest Services. Trivia/quizzes need to be in larger venue, especially on sea days. Read Less
Sail Date May 2018
We chose this cruise due to the number of countries it stoped in.The ship Navigator of the Seas was very clean and the staff on board were simply the best! We started out in Southampton England and since we came in a day early we decided ... Read More
We chose this cruise due to the number of countries it stoped in.The ship Navigator of the Seas was very clean and the staff on board were simply the best! We started out in Southampton England and since we came in a day early we decided to take the train to Windsor and tour the Castle. That was one of the highlights of the vacation.The next morning we boarded the ship with ease.Our cabin was in a great location with easy access to the stairs and elevators.The food all over the ship was wonderful. It always amazes me on how they can prepare so much food for so many people and it still has such great flavor.The service we received was second to none.The entertainment was good overall but there was one comedian that was British and we couldn't really understand him. He also sang and that was really good.The Ice Skating show is a must! Fabulous!! All of the stops we wonderful but our overall favorite was Alicante,Spain.What a beautiful place and so clean. At the completion of the cruise we chose express check out as we had a very early flight. It was a breeze..We definitely will cruise with Royal Caribbean again(as this is our 7th) and I hope it will be very soon. Read Less
Sail Date May 2018
Navigator B2B We went on Navigator of the Seas out of Southampton on a Western Mediterranean cruise from May 13-27 and then from May 27-June 3 on a Northern Europe cruise. Funny about weather. Although the Mediterranean was smooth as ... Read More
Navigator B2B We went on Navigator of the Seas out of Southampton on a Western Mediterranean cruise from May 13-27 and then from May 27-June 3 on a Northern Europe cruise. Funny about weather. Although the Mediterranean was smooth as glass for most of our first two weeks, the temperature was much higher in Oslo than in Spain and Italy. We took the Southampton bus from the Heathrow station between terminals 2 and 3. It was fast and easy and we found the driver and other staff to be very helpful. The bus station is close to the dock, but just out of the distance I would want to roll my bag, so we took a cab. We stayed in Southampton for a few days before the cruise at the Holiday Inn right by the dock. It was simple to drag our bags over to the ship. We took the Red Funnel ferry to the Isle of Wight to visit Osborne House, Queen Victoria’s summer residence. This was probably our favourite tourist attraction of the whole trip. We also walked a lot in Southampton and thought the food was quite good. The British people we met on our cruise laughed and said we’d probably spent more time there than most British people who just use Southampton as a parking lot before they get on the ship. First, the ship. We were on Deck 9 in a balcony cabin – 9756. We’ve done a few cruises in Grand Suites lately and were worried about the size. No worries, though! We loved the cabin and even after 3 weeks we weren’t feeling cramped. No noise, smell, or service issues as reported by other cruisers. The only major thing we noticed since our last cruise was that the bag of laundry deal now excludes jeans! We had to ask for our bathrobes but the steward was quick to get them for us. On the first cruise, our fellow cruisers were, overwhelmingly, older people from Britain. Over a thousand had Diamond status and beyond. The Diamond Lounge was extended into the adjacent Cosmopolitan Club from 4:30 – 8:30, with crew checking ID. I spoke to some new cruisers who were surprised by this and felt like second class citizens. There were a few families with very young children, but generally, a quiet lot. The Windjammer was so busy they sometimes opened Giovannis for seating. I wasn’t particularly in love with the design that has Windjammer covered all the way to the back. It was very hot in the window areas.The food was good, though. On our last two cruises, they had removed smoked salmon from the breakfast selections, so I was glad to see it back. Chops, Giovannis, and Izumi were great. Good service and great food! The ship had just changed Sabor from Mexican to a Spanish tapas menu and we LOVED it. We were hesitant but everyone at our 8:30 seating in the main dining room had tried it and were impressed. As they had suggested, we asked our waiter to bring selections until we told him we were full. The Main Dining room was fine, but I was disappointed that the bread selection is no longer warm and presented to each diner. It now sits in the middle of the table. The Spa was as expected. Very nice service but lots of sales pressure. I was surprised to receive sales calls from the Spa on my cabin phone. It’s okay to get email messages on the cabin TV, but really, who wants a sales call while on vacation? Ports of Call – Cruise #1 I kept the info from the excursions desk that describes each of the port areas and how far it is to town, how to get shuttles, etc. I will add those to the information for each of the ports in the appropriate area of Cruise Critic. I want to say that EVERY city, except maybe Gibraltar, was spotlessly clean and we never felt unsafe. Although we were surprised by the cost of public toilets, the toilets were clean and safe. Gibraltar – okay for a short stop. We walked and enjoyed a light lunch but it was very busy everywhere. Alicante – beautiful city. We did the wine tasting tour and they stopped at a church designed by a student of Antoni Gaudi. We enjoyed both and especially the beautiful countryside along the way Rome – we bought express train tickets through RCCL and then did Rome on our own. We found the guide to be very helpful in getting us set up to see as much as possible. Florence- did the same thing as Rome. People we spoke to went into town in Livorno and said they wished they had arranged a tour of had gone to Pisa. Marseille- we’ve been to Provence several times on land, so took the shuttle and walked the old part of the city, which is quite compact. Not a lot to see. We wished we had arranged a tour instead. Plus, the shuttle was 20 Euros each return. Ridiculous and due to traffic rules, we were still blocks away from the fish market areas. Not a big deal to us, but people with canes were very upset. Barcelona – love love love! If you take a shuttle from the ship, the downtown “Las Ramblas” area is totally walkable and entertaining. There are lots of little side streets and probably the best window shopping of our trip. Lisbon – we did a wine trip to an area very close to the coast and they stopped at a tile making factory. There were many people on our bus who had been to Lisbon before and said the excursion was one of the best they had done. Vigo – Another short stop where we just walked the city. There are lots of hills and lots of cobblestones and so we got our exercise, but it was quite a wonderful surprise. End of cruise number one. Back to Southampton. Had a coffee, got back on board, and had the same cabin. Cruise #2 Night and day as far as our fellow passengers. It was half term break in Britain and this cruise was packed with families – lots of tweens and teens. We were told there were over 1000 minors on the cruise. There were also almost 2000 first time cruisers, due to a big promotion run in Britain. There were also far fewer Diamond members but surprisingly some entire families with Diamond status. The Diamond Lounge host did speak to a few kids who came in with shorts and flip-flops after 4:30 and they returned properly dressed. All that said, we had a blast! It was so fun to watch the kids form groups, hang out (everyone we saw was on their best behaviour), and especially, use the sports facilities. The pools, Flow Rider, climbing wall, and basketball court were very popular. Hamburg – this was such a lovely city. I was expecting a port town with not much more than the famous red light district, but it was so much more than that. They have so much innovative architecture, green initiatives. and more canals than Amsterdam! Be sure to get up early so you can follow the long trip in on the river. We did a canal tour that took us through lovely residential areas for miles and miles. Oslo – I have been up the coast of Norway but not to Oslo, so this was much anticipated. Like Hamburg, be sure to get up early to watch the passage through the fjord and to see all the islands along the way. This was the most northerly city on our cruise, but also the warmest day of our trip! It was around 30C. People were jumping into the harbour swimming and the parks were full. We took public transit up to the ski jump, which has been built as a piece of sculpture that shines out over the city. My grandfather was a world champion ski jumper from Norway, so this was very much of interest. The little commuter train winding up the mountain was a treat in itself. I love the Jo Nesbo detective books, so I got to see far more of the residential hillsides than I thought I would. The ski jump and museum are well worth the trip up, and if you can’t manage the hillside climb from the train station, there are ship’s excursions that will take you. One note of caution about the Hop On Hop Off bus company in Oslo. When you get on the bus at the docks, they go counterclockwise through downtown and then the parks, the maritime museum area, and back to the ships. This means that when you are at the maritime museums, every single person trying to get back to the ships will already have a seat on the bus, and due to time constraints, few people will be getting off. We saw some very panicked faces! I asked, and they don’t run any going clockwise to alleviate that situation. Public transit is easy to use in Oslo and it might be easier to do that and then to take a cab back afterward. Brugge – absolutely stunning. I have so many friends who have been and they always rave about it. We took an “on your own” tour that got us to the edge of the city and situated with maps, then we also did a canal trip on our own. We left at 1 and you could hardly move it was so crowded, so go early. Back to Southampton. We dragged our own luggage off, took a 10 pound cab ride to the bus station and then a very fast bus into London’s Victoria Station. Read Less
Sail Date May 2018
Although this ship is older it has a great atmosphere. The food was amazing in the dinning room and the buffet is good although I felt it was more like an evening meal selection which for me was not what I would eat for a lunch. So in my ... Read More
Although this ship is older it has a great atmosphere. The food was amazing in the dinning room and the buffet is good although I felt it was more like an evening meal selection which for me was not what I would eat for a lunch. So in my opinion lunch needs to be more light options. The shows on this ship were not up to previous ships that we have been on and some of the acts were terrible but we enjoyed the whole experience. The range of drinks was great although there seemed to be more vodka options and only a few gin options. We could not fault the service as everyone was very friendly and attentive when you needed them. We booked the shore excursions through royal Caribbean and although they were a little more expensive they were worth it as we had a tour guide that explained everything Read Less
Sail Date May 2018
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their ... Read More
We booked this charter cruise via Voyage Privee at an amazing price. The lead prices were over the top and it looks like they had to be drastically reduced in order to fill cabins. Cruiseco, the charter company, really need to do their homework on pricing if they intend chartering ships out of the UK again. They also need to make sure that all agents have it available, as they seemed to be quite selective as to which agents they chose. We initially booked the cheapest inside cabin but were extremely happy to find that, when our documents were emailed to us, we had been given a balcony cabin! Quite a treat. We found our cabin to be of a good size and very well presented and clean. Our stewart did a great job every day and the towel sculptures made us smile! Embarkiation was relatively smooth, although there were very long queues at Southampton. However, once on board, everything went well. We chose to self disembark and had no problem in that regard. We absolutely loved everything about this cruise. The ships was great, all staff fantastic, food great too. We took the drinks package and felt it was well worth it. The choice of premium drinks on board is huge. There were 3 ports of call: Bilbao, Vigo and Lisbon. We had visited Bilbao before, so didn't venture into town on this occasion. Vigo seemed pretty small and we walked around and did our own thing. Lisbon was by far our favourite port, where we had booked a walking tour (independently). This was a fantastic way to the see the city and we plan on returning in the future to spend a few days here. Although we had freedom dining, we only ever ate in the buffet which served a fantastic choice of well cooked dishes. We were always extremely satisfied with the offering and couldn't find much to complain about. However, we did learn very quickly on the first day not to visit the buffet at 1 p.m. (peak time) as you will struggle for somewhere to sit. I guess this was made worse by the formal dining rooms not serving lunches during this cruise. As expected, the entertainment was wonderful and the atmosphere on board superb. We really hope that more cruises of this nature will be scheduled in the future, as we would jump at the chance to do it again. Read Less
Sail Date May 2018
This was a chartered cruise by Cruiseco and billed as an 80s theme with over 38 acts performing during the cruise. It was very well organised with added benefit of the Royal Caribbean standard. Booked 3 weeks before departure & ... Read More
This was a chartered cruise by Cruiseco and billed as an 80s theme with over 38 acts performing during the cruise. It was very well organised with added benefit of the Royal Caribbean standard. Booked 3 weeks before departure & benefitted from a half price cost which proved to be great value for money - took out a drinks package which was reasonable price and well worth it. Entertainment was well organised ensuring all got to see headline acts. we were surprisingly allocated a promenade view cabin on deck 8 which exceeded our expectations. Although our preference of anytime dining was not available the restaraunt went out their way to accommodate our needs - the food was the usual high standard as expected and the service could not be faulted. Feel full price was overpriced and hopefully if this is to be an annual event consideration will be to pricing and possibly pitch it in between full & half price - definitely would recommend and look forward to it happening again. Read Less
Sail Date May 2018
We sailed on Brilliance last May last cruise before drydock. We were the first cruise out of drydock. New carpets in main areas are beautiful. New dining chairs look beautiful, but too heavy to move. Our balcony cabin had a serious ... Read More
We sailed on Brilliance last May last cruise before drydock. We were the first cruise out of drydock. New carpets in main areas are beautiful. New dining chairs look beautiful, but too heavy to move. Our balcony cabin had a serious water issue. I only took one shower (room temp) in first four days and my cabin mate managed one (hot). The cabin had a problem—either no water, cold water, scalding water, no to8let water. They did send someone to fix it each time—fix only lasted 30-40 minutes. Our problem finally got resolved when they moved us to another cabin. It was two standard levels below what we had. Hotel manager called and was very jolly about our issue being resolved, even though we stated how disappointed we were in the smaller cabin, and that it almost felt punitive. He said “great—glad we were satisfied”. WOW! Other issues don’t even matter in comparison, but apparently, RC has contracted with a new excursion company. We like panoramic tours, but these were pretty minimal for the high cost. At one destination, the Compass reported one shuttle pick up place (same as drop-off). The actual pickup was about 7 long blocks away, which was difficult for the several mobility challenged shipmates. At many destinations, bathrooms required payment—of local currency. Some shops only took local currency, not euros. Those are things people need to know before getting on bus and actually the tour price should include the bathroom cost. One tour stop for bathroom was 7minute walk from bathrooms. Our tour had several mobility-challenged persons. We have been on only three cruises and are not seasoned travelers, but the service and elegance RC touts took a big hit with their changes. As one person commented, they’ve been “Carnivalized”! That really summed up the opinion I was forming. Read Less
Sail Date May 2018
The ship is wonderful. It is a fantastic size not too big not too small. The facility's are more than adequate and all of the staff on board are really nice. The Kid clubs are great and I was more than impressed with the fact that ... Read More
The ship is wonderful. It is a fantastic size not too big not too small. The facility's are more than adequate and all of the staff on board are really nice. The Kid clubs are great and I was more than impressed with the fact that there is a waterside on board. The Itinerary that we choose was beautiful and scenic and the whether didn't let us down at all! We traveled with five people and had interconnecting doors. The staterooms were small but were still decent clan and had everything that we could possibly wish for. Our steward was great and the towel animals were great! I actually attended a towel animal making presentation whilst on board. The Food was great and always tasted fresh. We were always impressed with the variety. The acts and shows were frankly awful however it was made up by staff Q&A's and the general friendliness of the staff. Read Less
Sail Date May 2018
Our first cruise and my wife's first experience outside Canada. Personnel is uber friendly and polite. Made me feel really comfortable and important. Even the other cruisers were saying hi to each other in the hallway. The ... Read More
Our first cruise and my wife's first experience outside Canada. Personnel is uber friendly and polite. Made me feel really comfortable and important. Even the other cruisers were saying hi to each other in the hallway. The buffet-style meals are extremely diverse and if you can't find something you like then you should have your head checked. Like everything else in life, don't be complaining if you go during peak periods; you are not the only one. We had dinner at the Minstrel and I must say this was my best discovery. We had Noel and Lisandro to take care of us and I dare to say they were hands down the best team out there. Good chemistry between them made for a flawless service and a very nice personalized touch (they would suggest meals and drinks for example). When you have such a combination recognized by dinners, you shouldn't break it and dilute the talent. I got on this cruise to please my wife and had the firm intention to continue training seriously for the upcoming triathlon season but the too frequent port visits and the lack of a swimming pool put a halt to my project. Once I accepted the fact that I was not going to be able to train and gain a few pounds, the rest of the cruise was much more pleasurable. Overall an excellent adventure, would recommend it but keep in mind that they must turn a profit at the end and so expect a lot of "extras" to make your stay more intere$ting. Read Less
Sail Date May 2018
We choose this cruise because of the iternary and price. The ports of call were wonderful. The entertainment aboard was excellent except for ABBA. Loved the enrichment programs. Wish they had some bridge games. The food was very ordinary ... Read More
We choose this cruise because of the iternary and price. The ports of call were wonderful. The entertainment aboard was excellent except for ABBA. Loved the enrichment programs. Wish they had some bridge games. The food was very ordinary I was shocked the dining room was serving butter in little plastic tubs not my idea of fine dining. ROYAL is making a big mistake not offering at least one choose of the ports food on their menus. We felt the cost cutting was to obvious. Everything aboard felt like an allacarte menu except the menus in the dining room. The stretch and ab class in the mornings were good. The beginning of the cruise the photographers were way to aggressive. The staff was very friendly, some of the people running the trivia games need a lot more work on their English. The security people were like prison guards in the beginning you felt like you were being hearded into a cell and not in a kind manner. I heard a guest ream out the front desk manager about them and they did become a little friendly and kinder. It is very difficult to find a quiet place on the ship other than in your cabin. Does LOUD music have to be playing Everywhere? Read Less
Sail Date May 2018
I was pleasantly surprised with Brilliance of the Seas. The ship is just the right size for my parents and I (with just about 2000 passengers). I can't speak about the reported issues with embarkation since our cruise line transfer ... Read More
I was pleasantly surprised with Brilliance of the Seas. The ship is just the right size for my parents and I (with just about 2000 passengers). I can't speak about the reported issues with embarkation since our cruise line transfer driver got lost and we only got to the ship a half hour before she sailed. But RCL acted accordingly with taking action against the driver and refunding us our transfer money. The ship is cozy and comfortable. Not too many venues as far as options...but we still enjoyed our time. The music in the Centrum tended to be played very loud to the point we had trouble talkong to each other, even though we were 5 decks up. Plenty of places to sit and relax. It's a slower-paced ship with few activities for children. Staff was great and we had no issues with them. I would definitely sail on this ship again. Read Less
Sail Date May 2018
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well ... Read More
cabin 6298 is opposite a main cleaning storage cupboard where all the room attendants congregate. It is extremely noisy here from early in the morning and in the afternoon. I wouldn't recommend this room. The room was clean and well maintained. The food in the main dining room for breakfast was chaos queues out the door waiting for a seat every morning for a good 15 mins. Then table staff moaning about how many people they had served that morning. Service was not good. We gave up after 2 mornings. Main dining room evenings food was hot and good choices. Windjammer was pot luck depending on what you chose whether it was barely warm or very hot. The food was tasty though when it was hot and we never had a problem getting seated. The ports of call were good and the beaches within walking distance were lovely. I was involved in an incident in the casino while playing roulette where the ball flew out of the roulette wheel at great seed and hit me in the face. The pain was excruciating and meant i couldnt enjoy the ship activities or drinks for a few days as it also effected my neck too. Rather and be supportive Royal Caribbean made me feel like a criminal refusing access to any reports either from the ships safety officer or the casino or access to the video. At a meeting in a tiny room i was surrounded by male officers standing over me behind and to the side in front of the exit doors while a male officer sat opposite me being very blunt and intimidating. When i asked if they had ever seen the ball fly out at such speed before he said arrogantly dozens of times! So my point is why are there no signs up warning of this. It was only about 4 inches from my eye. I have played in casinos for years and never seen it happen ever. When they refused to let me see the video i asked if they could tell me if i turned me neck quickly in a reflex action to stop the ball hitting me directly in the face and thats why it caught me right on the jaw line or whether the force of the ball hitting me is what made my head jerk back. They ignored my requests for this info so now i am back i have no idea what to say to any medical people if i need further treatment. I am a loyal cruiser with RCC and a VIP in the casino. I was given no point of contact for Miami nor did any staff call my room to check on me. Beware if you have an incident as it seems you are at fault and not them. Read Less
Sail Date October 2017
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a ... Read More
We had previously cruised on the Navigator in 2016 and enjoyed it (13 Nights), despite the ship looking a little jaded in places, but the shows and the itinerary made up for the condition of the ship. However in 2017 the ship looks a little rougher, but the shows are identical and the staff are just not interested in being polite and happy. The itinerary had been cut by 3 port days, which meant that there was 5 days at sea and 5 days in port, on the 5 days at sea, 2 of them where crossing the Bay of Biscay, so that wasn’t great, but we knew it would be so, however we were not prepared for such a worn out mattress on our bed, which made the crossing harder, due to the mattress being uncomfortable to start with. We asked for it to be changed, only to find it had been "padded" with towels, which made the hot nights unbearable. Overall this cruise had less days, a shorter itinerary, for more money! The bar service was very slow in some areas. Could have been much better. Read Less
Sail Date October 2017
We are mostly independent travellers who have been using cruise ships over the past 4 years to see places we were curious to see but not necessarily for a lengthy stay. During this time we have taken 15 cruises - 4 Celebrity, 4 Disney, 3 ... Read More
We are mostly independent travellers who have been using cruise ships over the past 4 years to see places we were curious to see but not necessarily for a lengthy stay. During this time we have taken 15 cruises - 4 Celebrity, 4 Disney, 3 Royal Caribbean, 3 Princess and 1 Viking oceans. I have enjoyed them all for different reasons but this one will always stand out in my memory for the bawdiness of some of the passengers. Sad to say, this was also our first cruise out of Southampton and the offending passengers were fellow Brits. If you were in the wrong place at the wrong time, it looked like a booze cruise on steroids, with bad language and behaviour to match. I am sure that the vast majority of passengers were absolutely fine, and I am guessing that it was possible to enjoy this cruise without seeing any of this. Certainly in the dining room (we eat early at breakfast and dinner) and on the ship's excursions, the passengers were as unremarkable as any we have encountered on other cruises, and we spoke to many pleasant people. The cruise itself was okay, and I have only given it an average score because it did not come up to the very high expectations we had based on previous cruises, although the main reason for booking was to see the Canary islands and this was accomplished to a degree. We were very disappointed that the stay in Lanzarote was so short - 7 am to 1 pm - we should have done more research before we booked on that one. We saw most of the performances in the theatre and rate them okay to good. Darren Day was very entertaining. The cruise director did her job well enough, but really, trying to force people to shout 'Hello Clo' in unison when she came on was cringe-worthy. The enrichment programme included a retired airline pilot who gave interesting (peppered with a bit of old-fashioned sexist banter) talks. The talks were not that well attended which was pity. We had cabin 9600, a regular balcony cabin in the centre of the ship and it was fine. No complaints at all. We had the same dining room staff each evening, James and Hannah and they were just great; efficient, informative and good humoured. Mostly the food was good but I did notice more items on the menu aimed at the British which were cheaper to make. I am guessing that their food budget for cruises out of Southampton may be less generous than elsewhere. We are not foodies but even my husband commented upon the lack of chicken in the curry he had. And we are not given to ordering two entrees each! We had pre-paid for 2 coffee cards since we like good espressos and cappuccinos and have purchased them successfully with Princess. Think twice before you bother on Royal Caribbean. Firstly, who serves good espressos in a paper cup? Royal Caribbean that's who! We did complain at Guest Services and it was followed up big time, so they would provide tiny espresso cups on request thereafter. The joke was when we first enquired why this was being done at the counter, one of the baristas told us it was for 'safety' reasons. We laughed because there were glasses and mugs galore within sight. The coffee card has 15 punches. I think the dollar price was $36. A standard cappuccino was $3, so okay, if you have 15 of those you are ahead. But here's the rub ..... a single espresso is $2 and a double is $3 .... and they want 2 punches for the double! That's right, you could get 7 double espressos and 1 single for your coffee card, but if you charged to your Sea Pass card, they would have cost $23 instead of the $36 for the coffee card! Explain why that one is a bargain? My attempt at explaining why it could not be right fell on deaf ears. By the way, these exchanges with the baristas were carried out pleasantly because they are only doing their jobs and appear to work non-stop. In the end, using the coffee card was more trouble than it was worth and we had punches left over and got a refund for the second card. Tipping. I wish that they would build the tips into the cruise price for the UK market because it embarrasses me to read of the numbers of guests who have them removed. Just build them into the cost of your cruise people. Needless to say we leave ours in place and tip extra for great service. Embarkation and disembarkation was quick and easy and we parked our car within 100 m or so of the ship, and kept the keys with us. I can see that is a big attraction of sailing from a UK port. Our last cruise was into Fort Lauderdale where we were in line for 1.5 hours - although we have breezed through in the past. We have 2 more cruises booked out of Southampton, albeit with other cruise lines, so I am really hoping that this was a one-off in terms of passenger behaviour. Read Less
Sail Date October 2017
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and ... Read More
There is a definite decline of RCCL cruises out of Southampton. Without sounding a snob these cruises appear to becoming holiday centres like Butlins and Pontins on board a large cruise ship. We experienced smoking, very bad language and at times drunkenness in the casino and some bars. There were also charges put on our account that were incorrect, these were corrected when challenged, but continued for 3 days. When asked that if these hadn’t been questioned would we have been charged for them. The remarkable answer was a definite YES. The ship is very nice and found the waiters to be excellent, The cabin steward was 100% however the guest relation desk was somewhat questionable in their friendliness and manner. I have to say that I have been on several cruises mostly with Royal Caribbean and have noticed each time there appears to be a downward trend in the standard which I came to expect from this cruise line and therefore will be unlikely to cruise with them again especially as I reached their Diamond standard. I have filled in the comment questionnaire outlying the above comments however I’m confidently they will do nothing about it especially as some remarks are not very complimentary. Read Less
Sail Date October 2017
We had cruised with Royal Caribbean before and liked the friendly, relaxed atmosphere on board. I agree with another post that the food in the Main Dining Room was not as nice or varied as it was last year so we ate in the Windjammer ... Read More
We had cruised with Royal Caribbean before and liked the friendly, relaxed atmosphere on board. I agree with another post that the food in the Main Dining Room was not as nice or varied as it was last year so we ate in the Windjammer most nights and that was fine and always possible to find something we liked. We try and avoid School Holidays but still there were lots of children aboard. As much as I like children, our main moan is that there is no where to get away from them. The kids have their own club, as do the teenagers but none of the bars on board are adults only (even when a curfew of 10pm is given in the Cruise Compass) I do object to listen to tired children whining at 11 o'clock at night when I am trying to enjoy a quiet drink. The entertainment on the Main promenade was exactly the same as when we last cruised 18 months ago which was a little disappointing and some of the shows (Darren Day) was also the same.The ports were lovely and we found the sun and generally had a relaxing time! Read Less
Sail Date October 2017
I had a wonderful time on Navigator of the Seas, it has been a few years since I sailed on her so it was nice to return. Embarkation was very smooth and very easy at Southampton as always. My cabin was 6209 an inside but kept very clean ... Read More
I had a wonderful time on Navigator of the Seas, it has been a few years since I sailed on her so it was nice to return. Embarkation was very smooth and very easy at Southampton as always. My cabin was 6209 an inside but kept very clean and tidy by Imade Muliana as all stateroom attendants he worked hard. All staff were amazing and all seemed happy and again worked hard. Kristina in the Schooner Romeo and Joel in the Cosmo lounge deck 14 Edward and Elvis in Vintages again all nice and kind thanks guys. Food everywhere on Navigator was very good I took advantage of eating in Chops for the first two nights. Chops as always never seems to change to me always a great dining choice. The main dining room food was again really good for Breakfast, Lunch (sea days) and Evening Meal, Wellington and Luyao worked very hard in the evenings. The Windjammer had a great variety of food and was very good, service in there was also good. Park Café offered some lovely snacks if you had room for them. The Diamond lounge had the usual Breakfast fair and evening snacks all were very nice and tasty. As always I never get to go to the main theatre but other entertainment was very good. Clo was great and did an amazing job keeping everyone entertained. Service throught I thought was excellent and the ship was kept very clean and tidy. I went to my first Cruise Critic meet and mingle hosted again by Clo it was really good. Also the itinerary was great I enjoyed every port of call but it was so nice to return to Vigo a lovely town I think. Read Less
Sail Date October 2017
Third cruise with RC, as a family including grandparents in their seventies. Superb facilities for young chilldren . A disco for small children was the only thing that we missed, half an hour 7.30 ish would have been great . Service from ... Read More
Third cruise with RC, as a family including grandparents in their seventies. Superb facilities for young chilldren . A disco for small children was the only thing that we missed, half an hour 7.30 ish would have been great . Service from all the staff was very good , dining room was lovely , food excellent with lots of choice. Seven and five year old ate with us in dining room and were very well looked after. We had two cabins with an adjoining door which worked very well for babysitting duties in the evening. The sound insulation between the cabins was very good. More cabins like this please.The standard of the Kids Club was high and the children loved it , Staff were superb. Lots of activities very well organised, not just putting kids infront of a screen! This was a great holiday for all of us highly recommend this ship Read Less
Sail Date October 2017
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