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52 Royal Caribbean Europe Cruise Reviews

We picked this so we could go to Petra. The other stops were useless--Athens on Easter Sunday? Everythihjng was closed. Israel on Good Friday? Everything was closed. They should have planned this better. Onboard, lectures and trivia ... Read More
We picked this so we could go to Petra. The other stops were useless--Athens on Easter Sunday? Everythihjng was closed. Israel on Good Friday? Everything was closed. They should have planned this better. Onboard, lectures and trivia were great. Dining room food was fine, but service was lacking. Windjammer was typical. What they call "mousse" is some kind of whipped jello. Pavlovas were fantastic. Staff gave good attention to the diners. I loved that the specialty restaurants were open for lunch, but this was not advertised well. We were the only ones in Chops and Giovanni's Table for lunch, and it was good! Half the cost of dinner, and the lasagna is to die for! They had a large smoking area by the pool, but there were not enough ashtrays. Lounge chairs by the pool were losing their straps. I loved that there were coffee stations, and the Park Cafe provided delicious breakfast sandwiches, fruit, parfaits, and bagels. Read Less
Sail Date April 2017
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount ... Read More
My Wife, my Granddaughter & myself have just returned from a European cruise on this ship. First the Good! the food in the main restaurant was very good, & our waitress & waiter were excellent, but after paying a good amount for this cruise with an all inclusive package we naturally thought that would be it, but don't be fooled, when we got our tickets it stated we could only have wine & beer, so we were told by our agent it would cost another $72 a day per person to up grade to include Spirits & Cocktails,($216.00) so I phoned R/C direct & was told I could upgrade on the ship for an extra £70.00 per person per week, which is what we had to do, but although all 3 fares were the same only the first 2 passengers get A/I you have to pay even more for anybody else ie. the 3rd person. We went into town at the 1st port & were charged $10.00 each ($30) for the shuttle bus, which we found out was a mere 1/2 mile from the ship, (RIP OFF) times this by 3 ports = a total of $90.00 and although we had paid £140. to upgrade we were charged extra for Coffee's (RIP OFF) we were intending to use the WiFi but once again it would cost $12.99 per day $91.00 per week per person. (RIP OFF) In our cabin, which we had paid extra for, to upgrade to a family cabin, which turned out to be the smallest cabin we have ever had, & most certainly not a family cabin. (RIP OFF) We had a TV in the cabin, but if you wanted to watch it (other than R/C adverts) it would cost you $13.99 per day. $98.00 p/week. (RIP OFF) and if you wanted to watch a film that was even more per day. (RIP OFF) Like I said the food was nice, but we thought we would try the steak restaurant on board, until we found you had to pay $35.00 per person to enter, & a further $13.00 if you wanted a decent steak so making $38.00 x 3 = $113.00 (BIG RIP OFF) if you fancied an Italian that would cost you an extra $13.00 p/p entry fee. total $39.00. You are asked to pay your bill on the day before you disembark. when we checked the bill there were small amounts on it, so I asked what they were for, and I was told that when we had a drink it would be rounded up to the nearest dollar and the extra would be added to your bill, we paid our bill minus the small amounts, leaving us with a Nil balance. After returning home we received a bill from our credit card co. to say R/C had taken £9.64 ($11.68) from our account so I phoned them to ask why, I was told it was for 2 small bottles of water that were in the fridge, This must surely be the most expensive water in Europe £4.68 per bottle.(RIP OFF) This is without the Gratuities rip off where R/C add approx £250.00 p/p x 3 = £750.00 to your bill without asking, (BIG RIP OFF) which we found out you can have taken off your bill if you ask. And if you ask any of the crew on board they all say the same, they DO NOT GET ANY TIP MONEY FROM R/C. If you are like us you tip individuals for good service. SO BEWARE!!! you think you have paid for a full board with A/I drinks Cruise, but think again, because you could end up with additional excess charges of over £2,000.00 (Pounds) So think again before you use Royal Caribbean!!!!!! Read Less
Sail Date October 2016
This is not one of the best ships with Royal Caribbean I have been on 3 others and they were far better than this one, everything about this ship was done on a budget, the entertainment was poor amateurish, the lack of activates on sea ... Read More
This is not one of the best ships with Royal Caribbean I have been on 3 others and they were far better than this one, everything about this ship was done on a budget, the entertainment was poor amateurish, the lack of activates on sea days there was not a lot to do for older people and what there was to do there was not enough seating area's for everyone to join in, there were no dance lesson either and when there was it was on the stage in the theater!! so not a lot of room for everyone to take part. The parade was ok, but 70 night was awful the dancers on the walk over were appalling they may as well have just put the music on and let everyone dance in the isles it would have been more enjoyable. Smoking in the Casino was on going so it meant I could not play as much as I usually like to, it became over bearing, I even began to feel sick with it that I moved all the ash trays that encourage people to smoke near me out of the area I was in for a while but in the end I gave up going in there. But this did not stop me breathing in smoke as it drifted to other area's of the ship. The dining was great, the food was great and the staff were amazing as always. The port of calls were amazing had a great time even with the constant rain. I enjoyed my holiday even though the ship was not the best and I will not return to this ship and put it down to experience. Read Less
Sail Date August 2016
Worse ship I've sailed on yet. We booked this for the amazing itinerary - lots of port days and only one at sea day. We booked private excursions on most of the ports - did "on our own" in Riga, Klaipeda and Fredericia. ... Read More
Worse ship I've sailed on yet. We booked this for the amazing itinerary - lots of port days and only one at sea day. We booked private excursions on most of the ports - did "on our own" in Riga, Klaipeda and Fredericia. The ship gets the 2 star rating. I found it old & out dated ( with a few exceptions in the public bars and lobby) We had a balcony on level 7. The teak railing was warped, varnish peeling, the hatch on the life boat awning was so warped and rusted that it would not close, dirt and rust and dirty or stained glass panels. Deck chairs were old, paint peeling in shower, old furniture in the Safari club. Food in windjammer was mediocre at best - better in MDR but nothing special - did have mostly good service. Had 2 servers with terrible problems understanding English. No ice machines in WJ and no self serve coffee - had to wait in line for both. No minute plan for internet - only $10 per day and up pricing. Worse stateroom attendant I've had - said hello but no other personal attention. The three shows we saw were great but other choices were not interesting - maybe because of the itinerary - Our Celebrity transatlantic had wonder entertainment every night. It felt very low budget - - this was my first and last cruise on S. of the S.! Read Less
Sail Date July 2016
We chose this cruise because of the wonderful itinerary, and this never disappointed. However, Let me say this was not the usual Royal experience. We purchased the beer/wine/soft drink package but really was rarely able to use as pool ... Read More
We chose this cruise because of the wonderful itinerary, and this never disappointed. However, Let me say this was not the usual Royal experience. We purchased the beer/wine/soft drink package but really was rarely able to use as pool bars were not opened. Had to hike over to one of the other bars to fill a soda. Didn't bother. The Adult pool was always filled with families and their children. There were scheduled hours for children but never enforced so had to endure at all times. Never any sail away music, or fun activities. Never any piano or guitar music in any of the dining rooms. Meals were average, nothing special. Dinner staff was above average as always. These men work way above and beyond what should be expected. We had the "B" team of entertainment, if you can call it that. Don't know why, but kept going to the shows, however, never improved! Imagine that! Our cabin was adequate but very small. View was unobstructed so able to enjoy. Bed was saggy and hard with 4 - 1" hard foam pillows. Couldn't move neck by day 9, so asked cabin attendant for a soft pillow. Said pillow arrived that night and was bliss! Guess my fault, should have asked sooner, however, should not have been necessary to ask! We could not get "My Time" dining so stuck with 6:00 seating, really? Tried to change but no luck. This was horrible since many nights we were not even back on the ship by that time. The lunch salad buffet on the windjammer was so sad. Never any change. No blue cheese, spinach, sunflower seeds, artichokes, olives. . .you get the picture. Ended up skipping lunch due to lack of salad bar and time of early dinner, since who needs that much to eat in such a short time. Also, never found the frozen yogurt machine Hidden well. Later, found out they actually had one. Can't figure out why all of the dinning rooms aren't "My Time"? Any way, very disappointed in Royal. Shame on you. We have recommended you to so many people and are now embarrassed. We are a few points away from the coveted "Diamond category", however, not sure we will pursue this. Looking at river cruising! Read Less
Sail Date July 2016
This should have been the cruise of a life time - visiting Scandinavia, Russia and the Baltic states. Instead, it was an average cruise with reasonable on board comforts and good food BUT a shore excursion department probably controlled by ... Read More
This should have been the cruise of a life time - visiting Scandinavia, Russia and the Baltic states. Instead, it was an average cruise with reasonable on board comforts and good food BUT a shore excursion department probably controlled by faceless folk at head office that ruined the experience. It all went down hill before the cruise left port. Having unfortunately been robbed on the Paris subway two days before the cruise started, we needed a 'local' address for replacement credit cards to be sent. Two staff members at the USA call centre told us that the contact details of the ship's Port Agent could not be determined. An email asking again for the Port Agent remains unanswered. On arriving dockside, a staff member didn't bother following up, and the Guest Services folk were determined to type up an enormous report instead of looking up the information that is published on the ships daily newsletter. It took the intervention a senior manager (who we fortunately 'stubbled' across) only minutes to provide the information and his kindness to smooth our tensions by providing a telephone to recontact MasterCard International for an emergency card. BUT - whilst we worked on replacing our credit card, we found that Royal Caribbean had cancelled the second Shore Excursion from St Petersburg to Moscow without notification and certainly no time to organise an alternative provider. Initially, we could not even find out if the money ($2000 AUD) had been refunded. We evidently were not the only ones to suffer the cancellation - just the only ones to initally pay for it and not to know about the cancellation. Others were told to book the second excursion once on board - but Royal Caribbean had no intention of running a second tour. With enormous pressure from other guests and our insistence, a second tour was indeed arranged but at a premium price. Moscow is an amazing place - we loved it! My wife and I try wherever possible to organise our own independent shore travel, but watch out for the supposed port of Riga. Riga is a beautiful city but the ship docked 15km from the city at a timber yard with no facilities (not exactly true - the port agent worked from the timber warehouse just down the road from the Liquid Petroleum Gas facility). Independent travellers had no alternative than pay for the overpriced charter buses (5km walk to the closest bus stop and there were no taxis hovering at security) Anyone returning in a taxi had to walk some distance from the security point. Of course, let's not forget the change in port at Rostock (Germany) that folk who booked direct with the cruise line had been duly notified, but if you booked via a travel agent - bad luck, no communication particularly if you had already departed from your home country (thanks a lot Cruisepilot in AU who just guessed we would find out - pity we had prebooked a rental car). The saving grace for this cruise was the hard work of the senior guest services manager mentioned above who recognised the poor situation Royal Caribbean had created and reversed the charge for the shuttle bus in Riga, and charged us only one fare for the hastily organised Moscow excursion. Royal Caribbean ran a poor show - first cruise with them, last cruise with them. I suggest that if you are an independent traveller, you should think very carefully before cruising with this company. Read Less
Sail Date July 2016
We have been wanting to go on Oasis of the Seas and hand to got round to it, so when The Harmony of the Seas released it was sailing from Southampton we couldn't wait to book it. Prior to going we had booked the drinks packages ... Read More
We have been wanting to go on Oasis of the Seas and hand to got round to it, so when The Harmony of the Seas released it was sailing from Southampton we couldn't wait to book it. Prior to going we had booked the drinks packages for our family but was unable to book for our son who was 20 and Royal Caribbean usually make you sign a waver for people under 21, this proved very difficult as the web site wouldn't allow us to so I rang them to be told we would have to organise this when we got onto the ship. When we arrived at Southampton we embarked the ship very quickly and soon realised as we boarded that the ship had not been fully finished. We had taken a group of non cruisers and had raved about how good this cruise was going to be. So you can imagine our disappointment. We went straight to Guest Relations to sort out the waiver to be told that Royal Caribbean has stopped doing waivers over 3 years ago on Europian hols. I explained that that wasn't what R C said on there website and when I phoned. The lady just dist us and went to move onto next person, which I thought was rude. We then went to the Windjammer cafe for Lunch and it wasn't open, when it did open there wasn't many staff to clear tables and help, so tables loaded with plates and not very clean. The Windjammer isn't as big as on other ships and the choice not as good. Food tepid so not an enjoyable experience. The room was deck 12 and was very comfortable and clean , the room assistant very helpful. Toilet was a bit temperamental but worked not like some of the guests rooms. We ate in the American Icon which was very cramped and our waiter was very helpful , food not as good as on other RC ships. One of our group had a bit of elastic string which ties the chicken legs in his food X waiter and head waiter very apologetic, took our room no but nothing else done about it. Food again tepid warm. But of good standard. Drinks waiter was brilliant and drinks flowed throughout the trip. Al a carte breakfast very slow , things forgotten and some things didn't arrive, day 2 breakfast took 1 1/2 and we gave up. There were lots of iPads around the ship allowing you to check out ship activities and entertainment, prior to coming we had tried to book shows but again website would allow us, and on checking on th first night realised we could pre book the shows but unfortunately some had already been filled, the ice show and comedy club, and as our group was 14 of us it took ages to keep adding next guest. When I approached a RC Helper he just said that's how it is a you just have to get on with it, again not very helpful. I suggest anyone doing it try to pre book before cruise or do it as soon as you can to avoid disappointment. There were not enough drink waiters around the ship to fulfill you needs and some of the bar staff and very miserable and not happy and friendly, so long waits for drink and on one occasion no drink. Really not a good advert when you have a drinks package. The ship had lots of areas that were unfinished and paint and glue marks all over the new floors, some floors not even finished especially around the jogging track. On day 3 at sea workmen were working to repair and put up things and areas shut off, the ship was full so again not satisfactory. Boxes of parts and bits of equipment dotted about needing to be put up. Work in progress. Grease was fantastic and worth the hassle of trying to book it. The silent disco was great fun highly recommend that. The Abys slide was cool, only 1 water slide was working , and the aqua theatre show was cancelled. I think once the ship has tweaked it's problems and got everything working it should be a great ship. But for us going on a ship with work in progress was not on and RC should of made people aware of it prior to arriving at the port Read Less
Sail Date May 2016
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first ... Read More
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first evening meal.new York strip should be call sole of your shoe, Second night Chops grill which you pay for Reservation booked for 8pm Shown to our table at ten to 9pm Sat until 10.30 then walked out with no meal (shocking) Windjammer should be re named Jammer as its so small you will not find a table. Only 2 small bars in the main pool deck they can't cope. You will struggle to find a seat in any public area. If you happen to smoke forget it 4 tables deck 15 or casino 4 tables The service is dreadful. It's all about maximising profit Crammed in then extract as much money from them. Book again not even if it was free now at Southampton and can not wait to get of. I must say last night in the dining room the head waiter Milan went above his title and done everything to make it a pleasant night top marks for him shame there aren't many more staff like him.guest services was a joke lines that went on for ever air con stuck on full in cabin would not have been bad if we was somewhere hot cabin boy said he would get me a blanket maintenece workers all over,Aqua thearte and many other things not in use top deck is rammed with sun beds no tables anymore outside windjammer.no sope in some of the public toilets,large bins in the cubicle of the toilet as there was no sanatary ones in place dining room is so squashed the poor staff cannot get between tables as your chairs are touching the next tables. I would not recommend this ship to anyone in fact it has put me of cruising with rrc again Read Less
Sail Date May 2016
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of ... Read More
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of tools and power leads everywhere ! . A lot of what we had been sold of this ship was not open ie the water slides , the diving show , one day even the toilets on deck 16 the nearest bein g on deck 8 ! one good point was the food in the paid for resturants was excellent the free ones not so good , the best breckfast in the windjammer was the last day as if it was their last chance to impress , will we go back ? not sure ! we loved the ovation the maiden cruise was amazing , just feel very let down by rccl this time Read Less
Sail Date May 2016
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No ... Read More
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No orange juice in buffet for breakfast - when reported was told they had none on the ship!!!! - then it miracously appeared on the third day. Aqua show not ready and won't be for a while yet!!!! Saw a show with two comedians in the "Attic venue" - literally on for a total of thirty five minutes between them (not each) - the venue was far too small for the amount of guests onboard. ALL SHOWS had to be pre-booked - something that has NEVER happened on other cruises we have been on. Food in the buffet was not varied enough (choice I mean) and most of the time was tepid. The only good point on this ship was the food in the restaurants was very good, which we used on the last two days. There was a film channel on the TV but no guide or information as to when and what was on - I contacted the broadcast manager (well tried to on several occasions - he was elusive), but through guest services was told it was on a playlist with an eighteen hour turnaround - she said "the film you want to see should be on TV around 7pm" - so we rushed our dinner in the restaurant - just had the main course - and guess what? - went back to our stateroom and it NEVER appeared. Just another gliche. I asked about the 3D movies that were supposed to be shown - where I asked? I was told it would be in the theatre but guess what - NOT ready for this cruise!!!! My list is endless - along with MOST of the passengers on this cruise that should never have happened - there were people telling me that if they were offered a flight home from Rotterdam - they would take it - they just wanted to get off the ship - myself and my husband agreed. I spent most of the time on the phone talking to guest services about one complaint after another - stressed out - this did not help my high blood pressure at all. Read Less
Sail Date May 2016
An awful experience. The ship was not ready to set sail. Construction workers were still on board and even worked during the night ( noise ). A lot of the advertised attractions were not open and pool playing areas roped off. Breakfast was ... Read More
An awful experience. The ship was not ready to set sail. Construction workers were still on board and even worked during the night ( noise ). A lot of the advertised attractions were not open and pool playing areas roped off. Breakfast was served cold and when exchanged, was cold again. Our TV was not even configured to work and was not resolved until the day before we disembarked. Paid for a premium restaurant package, only to be told that no reservations were available. After visiting these restaurants in person, we were able to book two of them. So bad communication there. I must say however, that the food and the staff in Jamie's Italian and The Chops Grille were amazing. A customer service assistant advised us that the journey had been an absolute disaster. Even she tried to contact the maintenance department for us twice, but nobody answered. Shameful. Read Less
Sail Date May 2016
Here is my feedback to RCI. I think that it is a balanced review. I thought that other Cruisers may be interested. The good bits: Check-in – arriving at our chosen time, we were directed to a check-in agent, who scanned the Sea ... Read More
Here is my feedback to RCI. I think that it is a balanced review. I thought that other Cruisers may be interested. The good bits: Check-in – arriving at our chosen time, we were directed to a check-in agent, who scanned the Sea Passes, we answered the three questions, and we were on our way. Less than two minutes. Now that is a WOW! Stateroom cards awaiting us, loaded up with what we had ordered and our benefits as Gold members. Big improvement. USB charging points in the stateroom – extremely useful. RoyaliQ. A very useful app which we used a lot. Staff. They were almost of the usual RCI standard but were obviously fighting the incomplete services. They were most apologetic when something didn’t work or they had run out of things. Despite it all they gave a very good impression. Grease. We have seen this show numerous times from the West End to amateur productions as well as the film. This beats the lot by a mile! The set, the lighting and the sound were superb. The choreography was divine. The acting was excellent. The singing was great. Only one small gripe. The song which Sandy sings at the end of the records scene with Rizzo, was sung far too powerfully. It was not in keeping with either the song, which is sad, or the character. It did show off the power in the singer’s voice but it did spoil the song completely. 1887. Forget the so called story line (it was invisible to all except the creator!!!!) this was a superb show. We have seen several ice shows on RCI and this was the best by far. The costumes were amazing, the skaters were so very professional and the lighting effects were unbelievable. We attended all of the headliner shows except Tenors of Rock (not our taste in music) and all were excellent entertainment by very professional acts. We especially like Bobby Davro. The Orchestra. I know it was only one set up on deck 5 but they were superb. I could have sat through a whole show of just them. Jazz on 4. We don’t normally stay up late but on all four evenings we stayed up way past our bedtime to listen to these musicians par excellence. I cannot find words to describe the pleasure that they gave us. I have kept their names and will be ordering CDs of their music. I must also add that the young lady barman was outstandingly good. I think that her name was Kristina. Wonderland. A restaurant which kept us guessing from start to finish. The tastes and textures were an amazing mix which gave pleasure to the senses. It was good to see that Chops Grill has not diminished in quality at all. The menu in the American Grill was extensive and the quality of the food was very good. The bad bits: Our table in the American Grill (306) was difficult to get to and very squashed with other tables. The impression was of tables being crammed in together to make up the numbers. The wine waiter never came to ask if we wanted anything (which we did) and we had to ask our waiter who obviously didn’t have a clue about wines. As a result, we had half-finished our main course before we ordered. We only had a glass each instead of our normal bottle as there wasn’t time to finish it. All the restaurant staff appeared to be rushed and not working as the relaxed efficient team that we are used to. I suspect that the processes need to be sorted out. There were far too many technicians working in all parts and on all decks of the ship. To see cables being run in to booths on Deck 8 (or was it 5?) showed just how much work there was to do on the ship. Also equipment being installed above roof panels with wiring hanging down waiting to be connected. We had anticipated small glitches (e.g. no channel descriptors on the TV Guide page, water handle on the basin out of alignment) but not the major failings and incomplete work. There were boxes and cabinets waiting to be used in the public areas. One balcony area was full of boxes and equipment roughly covered with a tarpaulin. There was equipment waiting to be installed in the bar area of Wonderland. I have experience of work being contracted to French maintenance organisations so I should not have been surprised when the ship was in the state it was. Never did the French deliver something to schedule! The difference with my organisation is that we refused to accept the work until it was completed and we invoked the late delivery clause in the contract. The PA system on decks 5 and 8 was useless. We couldn’t make out a word that was said because of the echoes. Because there was no PA in the rooms we didn’t hear a single announcement in the 4 days that we were on the ship. It was OK for hearing the emergency alarm. Booking a restaurant was not possible from either the app or the TV. You had to go to the restaurant itself to book it. By the time we realised this many of the slots we wanted were full. Fortunately, the staff did their best to accommodate us. Having to wash your hands before going into the Windjammer restaurant is an aim to be applauded. However, only having 4 wash basins meant extremely long queues at peak times. This was totally unacceptable. At least 4 or 5 times that number of washbasins are required in order to give an acceptable wait time. We spurned Windjammer as a result. The normal sanitizers should be available until this is sorted out. Not enough thought has gone into this. What is especially annoying is that all other restaurants either have sanitizers or nothing at all!!! Where is the consistency? Finally, the biggest failure of all. After I booked this cruise back in October it struck me that I had never heard of the Harmony of the Seas. I went to your web site and looked it up. The background image was of the Aqua show with descriptions of how it is amazing and proving to be a great success on your other Oasis class of ships. Other friends had also told us how good it was. To find out after we were well underway that it would not be on was a major disappointment. Watching the rehearsals showed just how far behind it was. I fail to see how an organization like RCI could not have had the rehearsals carried out on the other two ships when the pool and trampoline were not being used. This is a major failing of RCI. Some of the shops were not open. Either they were not ready or the concessions had decided that it wasn’t good for their brand image to be on a ship with so many issues. I received three e-mails about the need to have the check in completed and the sea pass ready at the appropriate time. I did not receive an e-mail saying that there was still lots of work to complete on the ship and that the Aqua show would not be available. At no time before the cruise was I told that this was a “pre-inaugural” cruise. That phrase only was used on the 3rd or 4th night by the Cruise Director. In summary, the ship should eventually be up to your usual standard and meet the expectations which RCI dedicated cruisers have come to expect. But on our cruise (and I suspect the current one also) the ship simply wasn’t ready for fare paying passengers. It was OK to have some Elite Class and above passengers on board on a complimentary cruise to receive their feedback but not for passengers to pay money. This ship is not yet ready. I am sure that you are considering compensation to the passengers. Read Less
Sail Date May 2016
One can see why RCL has a lot of loyal cruisers...lots of glitz and fun atmosphere. It appears the Diamond cruisers privilege include unlimited free alcohol from 5 pm to 8:30 pm. Many of the Diamond cruisers could be easily identified. It ... Read More
One can see why RCL has a lot of loyal cruisers...lots of glitz and fun atmosphere. It appears the Diamond cruisers privilege include unlimited free alcohol from 5 pm to 8:30 pm. Many of the Diamond cruisers could be easily identified. It appears non Diamond cruisers are paying for the alcohol for the Diamond holders. There are extra charges for many things (galley tour, sushi, arts and crafts, lobster at dinner, hamburgers) other cruise lines include as free. If the alcohol is limited to 2 drinks per Diamond person, the cost saving could be used to encourage other cruisers to sail with RCL. The promenade area made navigating the ship very easy. The promenade area was very crowded and it was difficulty to find space to sit and relax on evenings and sea days. On evenings with street parties the area is so crowded it is impossible to move around. The bay window in our cabin overlooks the promenade area was impressive. It was nice to have a window to people watch. The drawback of having a cabin facing the promenade is the music was loud and continued late at night and started early in the morning. Our ship had to miss the Israel port due to disturbances in Jerusalem. We were glad RCL was concerned for our safety. RCL gave us onboard credit for the inconvience but did non refund the port charges for the port. The cruise director gave a half hour port talk for all ports. The talk was a shallow sales talk on RCL shore excursions and nothing else. It would have been nice to learn about the area before we reached the port. Many of the cruise lines theme the movies and activities to the arrival port...not RCL. Other than announcing we were approaching Suez Canal and taking special equipment on board, there was no special presentation. The service in the dining room was outstanding. The food presentation was okay. The meat on the plate was plentiful and done well. The breads in the dining room was excellent. Desserts were ok but not special at all. Baked Alaskan was a fake...ice cream covered with egg white in a casserole dish. The food in the Windjammer was ok but the same stuff everyday. The breads and buns felt like day old and broke apart when you bite into it. The carved meats was excellent. There were no movies (except when CNN or BBC broadcast are not available) or tv channels available on the tv. Other nice touches missing are: bathrobes, chocolates, enrichment lectures, destination lectures. I can see why previous RCL cruisers organized events prior to boarding. Although the ship arrived a port later than planned, the disembarkment was a total mess. Our disembarking meeting place was the theatre which also held the passengers with RCL shore excursions. Independent passengers and shore excursions were all trying to leave at the same time. It took over an hour to leave the ship when your number was called. The Explorer is comparable to a Carnival...a party ship with lots of glitz and little substance. I would cruise RCL if... RCL sails to an iternery that is not offered by any other cruise line. Read Less
Sail Date October 2015
This is a great ship badly let down by poor guest relations. Their were 3 desks open for 4180 guests. The queues were so long that we gave up on 3 occasions and when you finally get to the desk the staffs attitudes were polite and their ... Read More
This is a great ship badly let down by poor guest relations. Their were 3 desks open for 4180 guests. The queues were so long that we gave up on 3 occasions and when you finally get to the desk the staffs attitudes were polite and their answers ineffective. The attractions on board are excellent but the queues so long you give up and on 2 occasions we were in lines for over an hour that were cut and we could not get on the attractions. The Windjammer facility for eating was fabulous food but the search for a table was useless passengers do not want to give them up. We had 2 twelve year old grandchildren with us and one day after looking for a table for 20 minutes dumped our food and went for a burger outside having to sit on chairbeds. Could get bookings in restaurants or shows because they were overbooked, We have done many cruises with Royal Caribbean but they are more concerened with taking your money than looking after you. We are diamond members and will now no longer cruise with them after this experience, its a great shame as we prefer to be positive and not negative but facts are facts, many travellers were complaining also, Read Less
Sail Date August 2015
After cruising with P&O last year we thought we would try RC. I travelled with my partner and my son. We are in our forties. We were given an ocean view stateroom and although clean it was tiny! From day one we realised the ... Read More
After cruising with P&O last year we thought we would try RC. I travelled with my partner and my son. We are in our forties. We were given an ocean view stateroom and although clean it was tiny! From day one we realised the windjammer (more like the limb jammer) was a nightmare! Food was awful, people don't wait in line, no seats, basically chaos! I got breakfast one morning and walked round for twenty minutes with my son before a place became available! It was cold by the time I sat down! I was ranting as I was walking around but no staff offered to help us find a seat!! Main dining room the food was better but still not P&O standard and we were forced to pay for speciality restaurants to get decent food! If you want a sun lounger forget it unless you get up at 7 am and put a towel on it! I swear there is not one lounger available some days and they are not occupied by humans just towels or books! 50% are unoccupied but RC do not remove the towels and let people abuse it!!! They are constantly on the sell and even the captain mentions what items are on sale on his mid day reports! Must get commission! Don't buy an invicta watch with 75% off because even with this discount they are cheaper on Amazon! Entertainment is rubbish apart from the comedians and all the entertainment staff can think of in bars is quizzes or karaoke to which u will not get a seat unless u arrive an hour before Kids everywhere but in RCs defence it is summer holidays but there is no room to breath on this ship!!! There is meant to be a adult only pool but RC do not police it and it's full of teenagers on sea days! The poor underpaid staff are great, work hard and are friendly and cruise director Tim is good. Excursions are good but expensive! Found this ship moves a lot more than Azura but it is an older ship so probably to be expected. If I cruise again I'll be going back to P&O as until I went on this cruise I didn't realise how spoilt we were! Read Less
Sail Date August 2015
If you like crowds and queues, bland pre-cooked food, a huge lack of open spaces, having to get up at 7.30 just to get a bed, even on the upper deck, then this is the cruise for you! Sail from Southampton to guarantee a nice mix of ... Read More
If you like crowds and queues, bland pre-cooked food, a huge lack of open spaces, having to get up at 7.30 just to get a bed, even on the upper deck, then this is the cruise for you! Sail from Southampton to guarantee a nice mix of football loving chavs. If you have kids then they won't be able to even get near the pool on sea days or when the football is put on (full volume). One of the positives was that apparently 40 people got kicked off our ship at various ports due to 'unruly' behaviour including (rumour has it) two Scottish women who ended up in a fight, involving a glass at the the Windjammer over a plate of chips. CHIPS! Lol. For kids though it's a great ship as they have loads to do, and are very safe onboard. Be careful with the WOW Bands though as, although Guest Services will agree to put a limit on the band for your kids to use each day in the Arcade, it doesn't actually work so some people we met onboard had $500 Arcade bills at the end of the cruise! For adults if you like to sit outside in the evenings and have a drink to watch the sunset, well it's just not going to happen on this ship. The pool area is so overcrowded, it's like Butlins at sea. A joke on such a huge ship to have such a small pool and so few sunbeds! As for food, we booked a speciality restaurant most night's but got so sick of the warmed up, pre-cooked food that we cancelled a couple to just eat in the Windjammer, which was ok but nothing special. Breakfast was a whole different story here, no tables, sloppy food, lack of staff so when you did eventually find a table it was full of everyone else's dirty plates! We found breakfast in Chic was much better and the staff very Freindly. Jamie's was good, The Grand also good, Chops Grill good but limiting menu after 3 visits, but it is the best food on the ship. Chefs Table was a real let down for the price. We cancelled our second reservation after our first experience. Chic was pre-cooked food, tasting like a ready meal and the staff were dreadful. The Japanese restaurant however did very good fresh sushi! On a positive the cabin was very good, with plenty of storage and was very clean. Most people we spoke to didn't like the ship at all, and even though we all made the most of our holiday and had a great time, were quite glad to get off. Read Less
Sail Date August 2015
If you have a young family or looking for a completely relaxing vacation them I would stay away. Book a villa with a pool and chill out! I have travelled with RCI before and loved it but this year was defiantly a let down. Apart from my ... Read More
If you have a young family or looking for a completely relaxing vacation them I would stay away. Book a villa with a pool and chill out! I have travelled with RCI before and loved it but this year was defiantly a let down. Apart from my young girls getting dived bombed, sworn at and hurt by marauding teenagers, (Security was non existent and guest services couldn't care less), the overall experience was poor. Yes there are some wonderful thing's on board but my family /vacation time is precious and i cant afford to waste it. You cant relax and sunbathe, because there aren't enough sunbeds. you cant watch your small children in the pool because you cant get close to it. I came back and immediately booked a week by the pool to get over it! RCI has defiantly lost the magic - i agree with the a previous review - Butlins at sea! Bobby Davro on the last night was the final nail. i thought we left that kind of humour back in the 1980's - who are they going to book next time Roy Chubby Brown? Read Less
Sail Date August 2015
As a Diamond member who is loyal to RCI I was expecting great things from this ship, however, I was very disappointed. Positives - lovely interior, great balcony cabin, some good service in restaurants such as Jamie's and Chic. ... Read More
As a Diamond member who is loyal to RCI I was expecting great things from this ship, however, I was very disappointed. Positives - lovely interior, great balcony cabin, some good service in restaurants such as Jamie's and Chic. Entertainment was fantastic. Negatives - Children ran riot throughout the ship. Leaving plates in lifts, congregating in stairways. The 1am curfew was not enforced. Restaurants - service in American Icon was terrible. The waiter barely spoke to us and our food was so rushed it felt like it was practicly thrown on the table. Reserving of sun beds - this is a major problem. I had to get up at 7am to have any chance of getting a sun bed. I watched couples argue over them as staff watched and did nothing about it. Technology - the app did not work most of the time. The internet was fast when it worked but this was not vey reliable . They did refund my costs. Diamond lounge - Again kids were being allowed in there which has never been the case on other ships! Overall - This ship has potential to be good, however, the RCI policies need to be consistently applied by staff which in this case they are not. Read Less
Sail Date August 2015
This has only been my second cruise and I feel completely disappointed. The food was average and the staff seem overworked and most places understaffed. I know the allure is the largest boat in the world and that was part of the problem. ... Read More
This has only been my second cruise and I feel completely disappointed. The food was average and the staff seem overworked and most places understaffed. I know the allure is the largest boat in the world and that was part of the problem. Too many people. Elevators packed. Toilets stopped working several times and there is a up charge for everything. I suggest looking at the beverage packages prior (soda, alcohol, water). The excursions were the worst, not worth the price. They start very early and you are always in s group of 30 to 40 people. They take you to a spot and tell you to meet back in 1 and half hours. You really can't experience anything in that amount of time. They do this pattern several times during the excursion. The last spot is always a shop your forced to hang out at. And if you tired or have young children and would like to stay on the bus, you can't. The line to get tickets for the colleseum in Rome was 1 hour long, the line to go thru security was another hour. There is no way 1 hour and 30 minutes would suffice, but of course they don't tell you. Another excursion involved getting on and off several trains. At times we waited 30 minutes each time for the train. I recommend doing it on your own so you don't have to be on a ridiculous and inefficient schedule. Otherwise it's a 8:45 am to 4 or 5 pm day with lots of waiting around, traveling quickly from one spot to the next. Also, several groups of 40 people are all at the same sites. Trust me the small shops and restaurants are overwhelmed and the experience is like fighting to get your gelato order in. If you stay on the boat during the day many places do not open until 1 p.m. and that goes for activities like the kids pool area as well. Most times the hot tub had a minimum of 20 people in it, it's uncomfortable. My advice is too have extremely low expectations and do not do any excursions by them. You can always catch a taxi or a free shuttle to the local town your ship docks at, they don't really advertise that. Try a mid size boat, biggest is clearly not best. Read Less
Sail Date July 2015
This is my first ever review but I wanted to let people know that there is only one small outdoor pool on this ship (two small indoor pools ). Considering it can take around 4100 passengers this was terrible. We love to sunbath and swim ... Read More
This is my first ever review but I wanted to let people know that there is only one small outdoor pool on this ship (two small indoor pools ). Considering it can take around 4100 passengers this was terrible. We love to sunbath and swim during the day and so this was a massive diappointment. Only standing room in a very very overcrowded small pool. My 3 boys could not swim in the pool during the day but had to go for a swim in the evening, so this spoiled the cruise for them. Not enough sunbeds outside, first time ever on a RCI cruise that I could not find a seat outside. We did not want to go on holiday to sit indoors by an inside pool. The sunbeds were also to close together , nothing like other ships So disappointed as RCI are our favourite cruise line. Great staff, spotlessly clean, lovely food and great entertainment as usual with RCI but we would never go on Anthem of the Seas again. Read Less
Sail Date July 2015
This was our first RCL cruise. Booked nearly one year in advance and thus it was a much anticipated vacation. Been on 6 cruises before with NCL and Costa Cruises. We are "happy travellers", not very demanding nor spoilt by ... Read More
This was our first RCL cruise. Booked nearly one year in advance and thus it was a much anticipated vacation. Been on 6 cruises before with NCL and Costa Cruises. We are "happy travellers", not very demanding nor spoilt by luxury. Nevertheless, I have never been so disappointed. The ship was filthy and dirty. Beer bottles and old pizza slices all over the place. By the pool, in the lifts and the Windjammer was a disgrace. The staff is tired and over worked. The guest service is just for show. I approached them 4 times with various questions but always left empty handed. Cabins are nice and cabin staff is excellent. We really liked the dinner arrangement and ate in all restaurants. Nice decor, good service and good food. To summarize: Anthem of the Seas has no cruise feel what so evere. It is more a cheap 'all inclusive' resort. And a really tacky one. Will never go again on the Quantum class. Some of my fellow passengers adviced that we give RCI one more chance and try one of the smaller traditionel ships. So we have booked one more cruise next summer. RCI better make that one right, otherwise it is 'hello again NCL'. Read Less
Sail Date July 2015
Well lets start with the good points, Ronald L in the dining room was spot on. Also Lilia out cabin steward was good also. I have filled out 3 RCCL surveys on the website that say someone will be in contact within 48 hours, well I wish ... Read More
Well lets start with the good points, Ronald L in the dining room was spot on. Also Lilia out cabin steward was good also. I have filled out 3 RCCL surveys on the website that say someone will be in contact within 48 hours, well I wish someone would reply it wouldn't have prompted me to write a review here. They obviously don't care anyway, but it might help someone else make up there mind for a future cruise. For one the ship is to big, they have lost that personal touch. Not sure if they had it as its my first time cruising RCCL, I cruise often this was my first on RCCL. The wait staff in the dinning room that seat you must be in training out of high school, they walk around the dining room with a map in there hands trying to seat you, very unprofessional. The entertainment is well OKAY, the staff that they use for the promenade deck shows etc. are doing the shows well showing how uninterested they are in being there. The headliner show, called the Bohemians and then something trying to reenact Queen shows up on stage, disaster... I think in the first 20 minutes one quarter of the theater left. I asked for a diet coke in the Amber theater they said they don't have them, but go to the Comedy club about 50 feet away from the theater, and I could get a diet coke. Amazing. The shore excursions are priced out of this world, don't know how a family of 4 or 5 can afford them. They like to price gouge, I had signed up for the daily spinning classes in the gym for $25 a class, I done 3 and didn't show up for the fourth and get charged half price. Greedy. On the formal night we get dressed up and get our pictures taken, we go to pick up the pics the next night and to see a RCCL banner going across the picture. Just what I want in my living a pic of my wife and I all dressed up with the RCCL logo across the pic. Maybe the should tell people what the pic would look like. Oh and they don't have laundry facilities on these ships, yup you guessed it have to pay to get laundry done and because there's no laundry facility there's no iron, so yup have to pay to get things ironed. Hope this helps someone, hey I might even get a response from RCCL. Eddie Read Less
Sail Date June 2015
This is our 3rd cruise with rc and we've always loved it . However this one was not the same. The actual ship is beautiful but very dis jointed it doesn't flow as the other ones do. The entertainment (we saw we will rock you) was ... Read More
This is our 3rd cruise with rc and we've always loved it . However this one was not the same. The actual ship is beautiful but very dis jointed it doesn't flow as the other ones do. The entertainment (we saw we will rock you) was indeed very good however the other shows were not easy to see as they always clashed with the dinning we booked classic dinning so we could see the same guests each night which never happened and one night our table was given to a couple who were booked for the 6.30 slot and because they went to a show they were late so they got both options and our cost. We never went to the show because of our eating time. The entertainment at the pool side was very poor only 1 activity in the whole week belly flops . There was also no shows down the promenade as there wasn't one along with very few shops except for very expensive jewellery it seems to us this ship focuses on the wealthy. When we got off at Guernsey it took us 2 and a half hours form picking up our ticket to actually getting into our tender really not acceptable and I am in a wheelchair so we queued for 2 hours before we were told we were on the wrong deck(even though we checked) we had to go down a deck and wait another half hour. When we got to the port we were faced with with a huge vertical slope we had to get up which wasn't possible In a chair. There is on,y indoor smoking in the casino so no relaxing room after dinner with a night cap. It has lost the personal touch and very high tech. We are booked again for sept but had we known we would never of booked again. Nowhere to hang evening dresses either. Read Less
Sail Date June 2015
My husband and I took 11 Night Aegean Sea Exploration Cruise, from 1 - 12 June 2015 with the ship The Rhapsody of the Seas. Apart of wanting to visit some of the Greek Islands and few Western Turkish Coast towns, our main intention was to ... Read More
My husband and I took 11 Night Aegean Sea Exploration Cruise, from 1 - 12 June 2015 with the ship The Rhapsody of the Seas. Apart of wanting to visit some of the Greek Islands and few Western Turkish Coast towns, our main intention was to see Ephesus, in particular The Library of Celsus. In this respect, we have paid the tour through our travel agent the very same day when we paid the cruise. On the 1 June when we entered to our stateroom which was very small, there were cans of coke and sprite and chips, on the makeup table. The room did not have a fridge. All of a sudden a waiter came with a bottle of champagne. He said it was from the captain of the ship. When I asked do we have to pay for this, he confirmed that the amount will be deducted from our credit card. Then I requested to remove the champagne, and also cans of coke and sprite, and chips because the room was small and we needed to place our cosmetics on the makeup table. I have also requested to have additional cover. In the meantime, we were required to follow the steps to participate at the safety measures presentation. We were guided to a specific deck where we stood in rows and listened to safety measures. Although I am tall, I could not see anything that was presented. What was the purpose to go to the presentation when majority of travelers could not see it? As being advised by our travel agent, I went to the Fitness Centre to book a spa for my husband and I since we had a AUD$100 voucher. There I met Grace, who told me that I could not use my voucher while the ship was on the sea. I could only use it the very same day we came to the ship or some other day in the evening. In other words, having a voucher meant we were less significant customers for Grace. She also told me that my husband and I could have Swedish massage and would have to pay only US$40 in addition. We accepted, but to our surprise it turned that we had to pay US$180.84 in addition. After Swedish massage, we checked our room, the champagne was not taken away, neither cans of coke and sprite, and chips, nor was additional cover available. I had to intervene four times to get what we needed. Finally, the additional cover was there dirty, so were robes. I complained to the customer counter. The additional cover and robes remained dirty all the time while we were on the cruise. In the evening on the 2 June we found our tickets for Ephesus in the room where it said that we were not going to see the Ephesus, but would go to a hill where we could see from distance Ephesus. I went to a Customer Counter for the explanation. I was told that we were going to have tablets. I explained that the main purpose of our cruise was to see Ephesus, in particular The Library of Celsus. I was then advised to take another tour, but since I was canceling the first tour within less than 24 hours I might not get reimbursement. Then we gave up. In this tour we saw on a hill, far away from Ephesus a sculpture of a God Mother that was erected by some wealthy American. Further, they took us to a pond where it was a pillar so called Aphrodite pillar with five-six stones on each other. We had dinners in a restaurant where we were told the very first night that if we wanted fresh and healthy water we have to pay as well as for the better quality of coffee or tea. The menu was the same all 11 nights. The choice was modest. The bread roles that were served with a butter before the dinner were most of the time steal. We realized four days before taking off that there was dinner available on a dock nine and we transferred there. In the Travel Summary it was clearly noted that in Mykonos we were going to have tendering. But the night before arriving to Mykonos we were informed that the ship was going to deck. At the Customer Counter we were told that the only way to reach the Mykonos village from the port was to pay US$15 per person for return ticket, which we did. To our surprise, when we went out of the ship there was a huge announcement that travel (return ticket) to Mykonos village organized by locals was €2 (equivalent to US$2.20). We made clear to the Customer Counter that we did not intend to pay gratuity. They apologized and offer us a letter with 20% off if we take another cruise with the Rhapsody of the Seas within a year. I doubt I will ever cruise again with the Rhapsody of the Seas. Read Less
Sail Date June 2015
Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip. The crew, the ... Read More
Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip. The crew, the worst aspect. The food was a disappointment . . . something like eating three meals a day in an Applebees! Eight dinners and eight breakfasts served to our party of four resulted in not one meal being served in anything resembling the correct order (for example I got desert one night before my wife had her entrée), The food quality matched the service. But worst was the crew's attitude toward those of use with mobility challenges . . . no help was offered either on boarding or leaving the ship. In fact in most ports the crew watched me try to maneuver a walker on and off the ship. At debarkation the guest services desk pre-arranged for a wheelchair to help me exit for a 6:45AM departure to a ship - run bus to the airport. Only they would not provide a wheelchair until 7:30AM and the answer to my "what do I do" question was "either skip the tour or walk" with emphasis on the fact they would not refund the tour ticket price. I have been on several other cruise lines with my walker. Costa goes out of their way to assure safety and comfort . . .NCL is not far behind. RCI I am sure cares as well, but this ships crew never seems to have "gotten the memo". I even spoke with a guest services manager who told me "this is the way it is". Read Less
Sail Date May 2015
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