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335 Royal Caribbean Europe Cruise Reviews

Because of fabulous Youtube we watched several videos of other peoples vacations aboard the Allure of the Seas and yet we were still awed by the magnificent ship and everything it had to offer. Our embarkation was super easy! We got right ... Read More
Because of fabulous Youtube we watched several videos of other peoples vacations aboard the Allure of the Seas and yet we were still awed by the magnificent ship and everything it had to offer. Our embarkation was super easy! We got right on the ship, started our drink package use, was greeted by lots of people, did a little dancing on the promenade and then walked around to explore. We had dinner at 150 Central Park and it was incredible. Our waiter Richard was excellent and the place was beautiful. He chatted to us about the food we received and for a special night it was really nice. We would have gone back again if not for…..My only complaint and I think I'm justified on this is that "it is an upscale restaurant". People were allowed to bring little children and even strollers into the place which to me took away from the feel. The babies cried and the toddlers got down to walk or be chased around the place every 15 minutes. I wanted to enjoy the evening without little ones running into our table. I think there should be a policy about that. We even went late. Thought the food places were good. So much selection from the dining room to the buffet places there is no way you couldn't find something you liked. Yes people complained about this and that from previous cruises that we overheard but we loved everything. Our stateroom attendant was terrific as well as everyone we met. Always a smile even the people working the pool decks when it was super hot outside bringing drinks. My drink got knocked over and someone was there right away to replace it and didn't even ask for my drink card. They just asked what it was and got me another no questions. the only time I felt pushed or bombarded was in the spa. My mother and I received massages and before I could even get my clothes on I was urged persistently to purchase $144 worth of skin care products. Also, there is no relaxation room afterward or ability to use the shower, steam room etc which would have made for a nice day. Next time I would skip the spa stuff. The massage was excellent though but I felt tossed out afterward when your still in that dreamy state. Shout out to Richard in the main dining room too for excellent service. Excursions: We did some and all were good except the Grotto tour in Capri. If you don't go at the right time all you see is a little blue water at the entrance and then complete darkness. It was also a little cavern so you are in and out quick. For 35 Euro a person it is something that I will file been there done that. Capril was beautiful! You could spend a while there for sure. Anyone wanting to book this cruise should do it! We did it again for 2016 and can't wait. There is just so much to do that a week is not long enough to enjoy everything the ship has to offer and all the ports. Read Less
Sail Date May 2015
We had a perfect cruise on the Allure Of The Seas. We arrived at 12.30 checked in and was onboard quickly there were no lines. Our Cabin was ready so we dropped off our luggage and had a look around the ship. We signed up for Internet ... Read More
We had a perfect cruise on the Allure Of The Seas. We arrived at 12.30 checked in and was onboard quickly there were no lines. Our Cabin was ready so we dropped off our luggage and had a look around the ship. We signed up for Internet which worked well all of the cruise. Our cabin was a Crown Loft Suite we had so much room for the 3 of us and 2 bathrooms to. The balcony was large with 2 sun beds you could have fitted more. We used the Suite lounge for our morning cappuccino best coffee I have had on a cruise thank goodness. We also ate most meals at The Coastal Kitchen as the food and service were amazing. The free drinks where good to. I also found that the staff on the Allure were always friendly and helpful. It never felt crowded and there was always plenty of available chairs at the pool. I would love to cruise again on The Allure loved it all. Read Less
Sail Date May 2015
We had a great time on our cruise, but it was because of the the people, not the ship or what it had to offer. The ship was very "tired" with lots of deferred maintenance noted, and our balcony cabin was small. This must have ... Read More
We had a great time on our cruise, but it was because of the the people, not the ship or what it had to offer. The ship was very "tired" with lots of deferred maintenance noted, and our balcony cabin was small. This must have been a beautiful ship when it was new. The ship appeared too small for the number of cruisers on board. Everything was crowded - shopping, activities, "not for additional cost" dining. We stayed away! Lack of "no additional cost" eating venues was quite evident and limited seating made the buffet and afternoon cafe location a dreaded event. Breakfast and lunch in the dining room were fine, and anytime dining for dinner was nice. In general, the food was ok to good. In fact, many things seemed to cost extra, a lot extra. A litre of water was $6. The ports were all new to us and we liked them. We didn't go on any of the ship's tours, but booked our own privately or just explored the ports on our own. Getting on and off the ship was well handled. The entertainment was good, not special. The entertainment director was tops. On sea days, there was lots of drinking available, if that's your thing. Activities were often in the center of the ship and were too crowded to observe or participate in. Our cabin steward was one of the best we have encountered in our cruising. We found a great waiter for our evening dining, too. The maitre'd in the anytime dining was very helpful. Other staff were ok. The captain handled the ship expertly. We were pleased about this! Read Less
Sail Date May 2015
Food-- Upon boarding we went to eat. It looked like leftovers from the last trip. The mashed potatoes had no flavor or taste. I just can't describe them. Cold and tasteless I guess. The cookies were not fresh. Must have bought them at ... Read More
Food-- Upon boarding we went to eat. It looked like leftovers from the last trip. The mashed potatoes had no flavor or taste. I just can't describe them. Cold and tasteless I guess. The cookies were not fresh. Must have bought them at the day old store. Food in general was way below average. Even reported a employee blowing his nose and handling glasses with water without washing his hands. No WOW factor here. Ship-- Clean and kept up. Overall very good. Cabin 1538 Deck 10--Great water pressure. Lots of storage room. Many drawers and cabinets behind mirrors, walk in closet and more in the bathroom. Very clean over all. Only problem was bathroom shower/tub had spots of mold around several tiles. Not cleaned daily. Tours-- Took 3 or 4 . All skipped some stops with excuses of traffic, not enough time etc. Some locations instead of stopping, did a drive-by and pointed. Oh, at Chops Restaurant, you pay $35 to eat there, but if you want the aged steak they charged $18 more. Is this a new policy? We have traveled on 5 other ships cruise brand named ships and not experienced this. Entertainment-- Average at best. Embarkation--Fast and efficient. Best ever. Read Less
Sail Date May 2015
Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip. The crew, the ... Read More
Took the explorer of the seas out of Southampton on our second cruise to the Norwegian Fjords . . . our third on Royal Caribbean and 60th overall. Our cabin, and expanded veranda on deck 7, was the highlight of the trip. The crew, the worst aspect. The food was a disappointment . . . something like eating three meals a day in an Applebees! Eight dinners and eight breakfasts served to our party of four resulted in not one meal being served in anything resembling the correct order (for example I got desert one night before my wife had her entrée), The food quality matched the service. But worst was the crew's attitude toward those of use with mobility challenges . . . no help was offered either on boarding or leaving the ship. In fact in most ports the crew watched me try to maneuver a walker on and off the ship. At debarkation the guest services desk pre-arranged for a wheelchair to help me exit for a 6:45AM departure to a ship - run bus to the airport. Only they would not provide a wheelchair until 7:30AM and the answer to my "what do I do" question was "either skip the tour or walk" with emphasis on the fact they would not refund the tour ticket price. I have been on several other cruise lines with my walker. Costa goes out of their way to assure safety and comfort . . .NCL is not far behind. RCI I am sure cares as well, but this ships crew never seems to have "gotten the memo". I even spoke with a guest services manager who told me "this is the way it is". Read Less
Sail Date May 2015
This was our first time to do the Baltic itinerary, our fifth cruise on Brilliance, and our 32 RCCL cruise. We are Diamond Plus C&A members and so we know our way around pretty well and know some of the staff from previous cruises. We ... Read More
This was our first time to do the Baltic itinerary, our fifth cruise on Brilliance, and our 32 RCCL cruise. We are Diamond Plus C&A members and so we know our way around pretty well and know some of the staff from previous cruises. We loved all of the ports and had tours planned in Tallinn, Estonia and St Petersburg, Russia. We did our own touring in the other cities. More about all that later in the review. Background We booked this cruise way in advance to cruise with friends and we both booked aft JS staterooms. We scored 1100, the best JS on the ship. The balcony is about the largest balcony for any class stateroom and is a perfect place for sail away parties. It is also mostly out of the wind so it's a perfect place to catch some rays on a sunny but cool day. After checking the airline pricing we decided to cruise over instead of flying. We sailed Quantum transatlantic to Barcelona and spent the 5 days in between cruises in Paris and London. We flew into London very early on Saturday morning and we stayed at the Double Tree Hilton Westminster. It's a great hotel that is reasonably priced, by London standards, and well located to tour by walking around. It is also very convenient to the Hop On Hop Off bus routes. We toured Westminster Abbey on Saturday and Kensington Palace on Sunday and had great weather for touring. We stopped into a pub for snacks by Hyde Park and rode the underground to Pimlico station and walked a few minutes to the hotel. Westminster Abbey is only a 10 minute walk as is Parliament and Big Ben. The Thames is only a couple of blocks east and easy to access. I hired a 16 passenger mini bus to take us to Harwich the morning of the cruise departure. The bus showed up at 10 as scheduled and we loaded up and headed for Harwich. Sailing from Harwich is the one negative because it is 90+ miles away and in London traffic proved to be an adventure. It was a real battle getting out of central London and once we hit the highway the traffic was equally bad. What should have been a two hour trip ended up being four because the driver had to take a 45 minute mandatory break half way through the journey. So he parked us at a rural Shell station/convience store for the better part of an hour. Not so much fun but we were still an hour from Harwich. Once at Harwich we had an easy check in and went for lunch in the Windjammer. Our luggage showed up at the stateroom by about 3:30 and we were unpacked and ready for muster at 4:15. We had a great stateroom attendant who brought us extra hangers and a bucket of ice and we were in business. We have sailed a dozen times on this class of ship and a JS is really a great cabin. It's about the size of a real hotel room and has a bathroom with a tub. It's a 50% bigger cabin than a D balcony and 120 sq ft bigger than an E balcony. We've been in every type of stateroom from an interior to a JS and if the pricing is relatively close or the cruise is a long one this is what I recommend. Dining WE ate everywhere on the ship except Izumi and that was only because on of our party has a fish allergy. We always do MTD because we have people that like earlier than late seating and later than main seating. We did three nights of specialty dining in Chops and Giovanni's. We had excellent food and service both times that we dined in Chops and Giovanni's was equally as good. We had six in our group and half preferred each venue the most. The filets in Chops were most popular and the lamb chops in Giovanni's was the standout. My personal favorite is the Parmesan Veal Chop in Chops.We always do Chops the first night but I made sure to line things up with the Maitre D" for the other nights. I created a standing reservation for 7 PM and we had an excellent table by the rail.No standing in the line to be seated; we just went to the table each night we were in the dining room. We counceled with him as to which nights had our least favorite menus and that is when we scheduled our specialty dining.The staff was very attentive and our headwaiter stopped at the table every day to make sure that everything was good. The maitre d' checked on us daily as well. Cruise Activities Our main activity was playing the various trivia games in the Schooner Bar. We had a diverse group with a lot of specialized knowledge but we always learn more each time we play. The usual pool games were missing due to the cool weather but things like the Quest and Love & Marriage Game show were well attended. Our Cruise Director Clo is one of the best in the fleet and she remembered us from our previous cruises with her. It's amazing how sharing your chocolate and cashews can create a lasting memory. Ports This cruise had great ports and even though we missed our last stop we were very happy with all of our port stops.We had visited Copenhagen and Stockholm on a land vacation many years ago so it was very nice to go back. We did not do ships excursions but in Tallinn and St. Petersburg we used TJ Tours and we had an excellent experience.In Copenhagen and Stockholm we walked around and searched out the Hard Rock Cafe to buy t shirts and souveniers. In Helsinki we had a real bonus because one of our neighbors had hosted an exchange student from Finland. She showed us around when we arrived and directed us to a great local restaurant and a street fair that the ladies really enjoyed.Of all of our stops Helsinki was the least touristy so we were glad to have Roosa showing us around.We stopped at Parliament and the Opera House before walking to the harbor area and lunch. In Tallinn we toured and saw Estonia's presidents residence and the palace that the Russian czars used as one of their summer escapes. The highlight was the old walled city with the old churches and narrow cobblestone streets. We visited an ancient apothecary and a really nice bakery for coffee and pastries. We had some free time at the end so my friend and I geo cached and the ladies shopped. St Petersburg, Russia was amazing to see. Things are ultra controlled and unless you have a Russian Visa you can not go around unsupervised. It was about 30 minutes to go through immigration and your visa ends up being your tour ticket. The tour highlights were the churches, museums, and palaces. We saw Peterhof and the Hermitage museum on one day and Catherine the Greats palace on the second day. The Russian palaces were heavily influenced by the French palace at Versailles. We also saw the cathedral of St Isaac and the Cathedral of the Spilt Blood. We even went down into one of the subway stations and saw how much detail they put into building their metro. The first day we had a pre planned lunch with traditional things like borscht and chicken kiev. The second day we stopped at a bakery and had a tradition lunch that was about the only bargain for the whole trip. We had meat filled pastries, salads, soups, and cokes and the bill was about $6 a person.One of our party had purchased a ticket to the ballet and so at the end of the first day she got off the bus and was met by a member of the tour company. She then escorted Kathleen to the ballet. In Stockholm we picked up a HOHO boat right by the ship and rode it to the Gamla Stan. We walked around the old city before setting off in search of the Hard Rock. We ended up taking the subway back to the old city and found a great sidewalk cafe/restaurant for lunch. After lunch some of us hopped back onto the boat and toured the rest of the harbor area and headed back to the ship. In Copenhagen we walked along the waterfront and saw the Little Mermaid statue before jumping onto a HOHO boat and touring around the harbor area. We then walked to the Tivoli Garden area where we stopped and had coffee and pastries. We decided to walk back to the ship once we figured out that it was a straight shot.Our last stop was scheduled to be Skagen in Denmark but the winds were so high that we couldn't dock. There was a lot of disappointment on shore because we were the first ship scheduled to dock there and the town had turned out in force to welcome us. So, we ended the cruise with three days in a row on board. This cruise also had some drama. We had two helicopter medical evacuations during the cruise and one tender evacuation outside Skagen. We actually turned around while at sea and went back to drop off one of the medivac patients husbands. Disembarkation was easy and painless for us. We had scheduled a 7:30 AM shuttle to Heathrow so we made sure that we were off the ship by 7. One couples luggage went astray but it was located within about 10 minutes and we were on our way to the airport just a few minutes behind schedule. I highly recommend the Baltic itinerary to all cruisers. Read Less
Sail Date May 2015
After 20+ cruises this is my first written review, it's my opinion and everyone has one! Checkin was very smooth and fast. Was on Explorer 1 1/2 years ago and the ship looks great after refit. Staff was good and eager to help ... Read More
After 20+ cruises this is my first written review, it's my opinion and everyone has one! Checkin was very smooth and fast. Was on Explorer 1 1/2 years ago and the ship looks great after refit. Staff was good and eager to help with any request. Ships entertainment was good with the ice show being the best of the 5 I have seen. The special performers were the WORST I have seen yet! This is RC fault. They are putting big bucks into the large boats and the med. to sm. ships are paying the price. They really need to rethink their policies. Food was ok in the Windjammer, of course the crowds were there but Explorer did open the main dinning area to help with that problem. We had dinner a Chops on the 4th night. Very much a let down. 3 of 4 filets had to be sent back due to being over cooked. Service was very slow and we had to ask every time we wanted more water or ice tea. For the up charge they charge you, things like this should NEVER happen! These were not the first steaks these folks ever cooked! Our waitress should be else where on the ship if she does not want to wait tables. Bar staff in the Viking Lounge was excellent, can't say enough about those guys! Read Less
Sail Date May 2015
We live in Texas and have previously cruised on Royal Caribbean's Monarch of the seas and Splendour of the seas so, we were very excited about cruising on the Explorer of the seas. We departed Houston on 5/14 & arrived at ... Read More
We live in Texas and have previously cruised on Royal Caribbean's Monarch of the seas and Splendour of the seas so, we were very excited about cruising on the Explorer of the seas. We departed Houston on 5/14 & arrived at London-LHR in the morning of embarkation day on May 15th. Everything going as scheduled was extremely important since we planned to go straight to the pier upon arrival. We purchased airport to pier transfers through Royal Caribbean because we knew they would wait for us if there were any delays. They were at the airport waiting for us once we got through customs. Our luggage was quickly loaded on the bus and we were on our way. Everything went quite well. We arrived at the pier and got checked in and boarded within 30-45 min. Our staterooms were ready and our excursion tickets were already delivered upon our arrival. All we needed to do was get familiar with the ship prior to the muster drill. Off we went. The ship was nicely upgraded during the recent dry dock. Our cabins appeared to have new furniture and carpet. The bedding was very good quality also. We opted to have dinner in the Windjammer on our 1st night where the food was good with many options. Later on that night, we enjoyed the welcome aboard parade on the promenade deck 5. It was a great way to meet the crew. We had not visited any of the ports before so we booked and enjoyed the excursions being offered by Royal Caribbean. Our first port was Brugge, Belgium where we took a sightseeing and canal tour. It rained during the walking portion of the tour but the rain stopped by the time we sailed along the canal. We still enjoyed the entire tour though. Lots of history there. Dinner was formal dress that night which was quite nice and gave everyone the opportunity to take some great photos. The food in the Sapphire dining room was very good and the wait staff was outstanding. We signed up for My time dining which was always a treat because we met some of the nicest people while enjoying a delicious dinner and superb conversation. Every night we received outstanding service from the entire main dining room staff. The shows after dinner were amazing and later on we were off to the Star lounge where there was music, dancing and games. Karaoke was so awesome and fun. If I didn't know any better I would have thought RCCL had professional singers performing in the karaoke bar but...they were all extremely talented guests just having fun. It was very entertaining. It didn't matter how early or late it was when returning to our cabin, our cabin steward had our rooms nicely cleaned and beds turned down at night. Breakfast in the windjammer was very enjoyable as Kenger, a crew member from Jamaica, had the most pleasant personality. She greeted everyone at the door before entering the buffet and reminded them to washy-washy. I realize this is Royal Caribbean's effort to avoid cross contamination and people onboard becoming ill however; Kenger has a way to put a smile on everyone's face while enforcing the rules. The live music playing at the windjammer during breakfast made the atmosphere very fun. Due to the time of year in Northern Europe, the weather is a still pretty cold therefore, we could not enjoy the outdoor activities primarily on sea days. There was hardly anyone on the poolside deck for the majority of the trip. The ice show was spectacular! Open ice skating was nice too, A few more indoor activities would have been a nice exchange for the outdoor activities that did not take place. On disembarkation day we planned an excursion to Stonehenge which included transport to the airport. Since we were taking a final excursion we needed to meet at 7 a.m. to get our number and assigned to a bus while all of the other guest were disembarking as well. It was very busy that day but it went pretty smoothly. Our tour guide was outstanding and even made a quick photo stop so we could take pictures of a beautiful cathedral in Salisbury England. We saw the Ascot and Windsor while traveling to Stonehenge. It was definitely a good value for the money. The entire trip was very nice. We met some super nice people, saw very beautiful scenery, learned a lot of history about the places we traveled, enjoyed trying out the food at local restaurants, took awesome pictures, purchased nice souvenirs and created lots of memories. I would definitely consider going again someday. Read Less
Sail Date May 2015
EMBARKATION: We arrived early just after 10.30am & it was already getting very busy. We parked at the terminal car park which was £49 for the 8 nights and worth the extra £10 instead of using the shuttle bus car park. There ... Read More
EMBARKATION: We arrived early just after 10.30am & it was already getting very busy. We parked at the terminal car park which was £49 for the 8 nights and worth the extra £10 instead of using the shuttle bus car park. There were people directing us into the car park and they took the luggage and loaded it into a van to take to the Ship. However we had to wait until after dinner before 1 of our cases appeared in our cabin. It was busy checking in but we didn't having to queue. Security was busy but not too much of a delay. CABINS: Cabins opened at 1pm. We had one on Deck 2 near the back of the Ship which was quiet in terms of not many people walking past although it seemed noisier than the cabin on deck 6 we also had. Not sure if it was noise from the Ship or the sea. The only person making noise was someone cleaning the window outside one afternoon in port! Deck 2 is good for being close to where you exit the Ship on port days. The downside was that I waited a very long time for elevators and then it stopped at most floors. On the first day I waited over ten minutes for a lift and when 1 did appear it was full of boxes of drinks & a staff member who just said sorry. Don't they have their own lifts! At least 1 of the lifts were often out of service which didn't help. And of course with all the extra cabins after the recent re-fit, there are no extra lifts fitted so this may have been partly why they were so busy. My only problem with the cabin was on day 5 when the cabin was filled with fumes. There were 2 staff members with masks on in a room opposite & not far from me which was not a customer cabin - I assumed they were painting but even so, this was not acceptable. I went out but had it still been the same when I returned I would have complained. Our party also had a cabin on deck 6 by the lift at the back but unlike the Radiance ships there is a wall in front of the cabins so you don't hear the 'pings' of the lift. We booked this as a guarantee but it worked out well. The cabins now have new flat screen TVs but the TV channels are still rubbish. We only turn it on to check the news for a brief overview of what is happening at home but they only had CNN and BBC World which were not great. RC told us the daily printed newspaper snippet could not be printed as the printers only work when the technicians are aboard! Something they are working on. There are no tables in the cabins now which is a little annoying. Also they could do with a footrest on the balcony like P&O have. I forgot my travel adaptor for my UK mobile/camera but housekeeping had one I borrowed - with a note advising that they would charge me $20 if I didn't return it so I made sure I handed it to my steward in person on the last evening. The new carpets need a good hoover. Those cylinder hoovers are no use whatsoever on them. Mine was shedding fluff over all my clothes. My cabin had a connecting door which I would advise to avoid as you can hear through it. My neighbour's had bad coughs all cruise. Cabins have a fridge/chiller/Mini bar which had a few cans of soda, bottles of water and sweets. All extremely overpriced: Evian $6 a litre bottle, $3.50 for 500ml, $6 for sweets plus they had the cheek to charge 18% tip on top! We purchased a 12 pack of 1 litre Evian package for $47 inclusive of tip on day 1 at 11am. Very overpriced but I do not like the taste of the water on board and I cannot drink tea or coffee. However, it didn't appear until 7pm the next day and that was after I complained 4 times. Poor service! Drinks were $3 for a can of coke in the Windjammer buffet restaurant. Luckily we got a BOGOF Crown & Anchor deal on this. Soda & alcholic drinks were included on some bookings - but sadly after we had already booked our cruise and they wouldn't add them on for us. ROOM SERVICE - we used a few times between us for breakfast and they generally rang before bringing it although not always. 1 day they rang before the slot requested and another day it appeared early without a call. Once they rang to say it was on its way but it took a further 20 minutes to arrive as it came on a trolley with loads of other people's. Generally a good service though. We only used it for snacks one evening and they were earlier than requested, but better than being late so can't complain. There was no weetabix on the breakfast menu but I did get them when I crossed out cornflakes & asked for weetabix instead. The rest of the room service menu was very limited but adequate. FOOD - We prefer to eat in the Windjammer. Food was generally very good although on Day 5 the chips were not cooked in the evening. On Day 6 at lunch, the new potatoes were also barely cooked and the rice was cold in the evening one night. A couple of times the tongs on the counter were boiling hot - 1 man hurt his hand. Staff in the windjammer were friendly and got drinks even if it was just the free water and lemonade. There was always a lady at breakfast & man at dinner dishing out the hand wash gel. They were just what is needed to ensure everyone uses the gel. It was nice & quiet in the Windjammer if we went early for lunch and dinner was a lot quieter as most go to one of the other restaurants. They appeared to be running out of milk cartons the last couple of days and I had to literally hunt the entire Windjammer the last day to find some. Johnny Rockets has a cover charge of just $5.95. If you just go for the BOGOF milkshake we had a coupon for, then there was no cover charge, just the price of the milkshake - I think it was just over $5 for the 2 shakes with the offer. Very nice too - chocolate was better than vanilla. CASINO - The casino ruined by smoking. There was a tiny part of it marked up as non-smoking but nobody took any notice and the whole casino including the rooms either side of it smelt of smoke. We would have spent a lot more money in there & have decided that we will not use it again on any of their Ships on principle. Cabins are all now non smoking including on balconies but if you are on the wrong side of the Ship it drifts up or down from the outside decks 4 and 11 etc. where they are allowed to smoke. FUTURE CRUISE DESK - was advertising 50% off second guest & OBC on selected cruises. However, the price only worked out £70 cheaper on a cruise I was looking at for next year prior to sailing so I'm not sure where they get their on board prices from! Also it's far cheaper to book late as we noticed this cruise was £300 cheaper than what we paid in the last 2 weeks before departure. Other Ship facilities: Flow rider - too cold to use until the last day when there was a small group of youngsters. Looks fun but you need a lot of practice. The force of the water looks quite nasty! If you need any cash, the ATM on deck 5 guest services is for Euros and the ATM on deck 4 for the casino is in dollars. ENTERTAINMENT - The ice show was by far the best show. The rest were just OK. Day 1 - Embark at Southampton - arrived early so time to explore the Ship. Day 2 - Zeebrugge Docked on the right hand side of the Ship It was raining and damp until just before we left (typical) and then it turned sunny. People on walking tours said they got fed up and jumped in a taxi back. You can't walk from the port - you need to take the shuttle out of port which was €12 return each, payable locally (not on ship). You would think it would be free considering how much money we must bring to the town! Day 3 at sea Day 4 - Oslo We docked on the right hand side of the Ship again. Depends which berth you stop at as to whether its 10 or 25 mins to town. We were right next to Akershus Fortress. We decided to walk around this as it was massive & looked interesting. Worth noting it was also free entry. There was also the Hop On Hop Off bus at €35 each which is not cheap. The Little train ride was 150 Norwegian krone. There is a souvenir shop in the Kiosk just off the Ship. Fridge magnets 30 krone, Thimbles 35 krone. Could also pay in Euros which we used. Day 5 at sea Day 6 Rotterdam Docked on the right hand side of the Ship again (you can guess we were on the left). But nicer view across bay on the left side in front of the Erasmus bridge. Approx 20-25 min walk into town or you could take one of a few shuttle buses. They wouldn't let us get off the Ship without checking we had our passports along with the usual sea pass card but no one asked us for them again so pointless really! Just made us targets for pick pockets. We walked over the bridge and turned off left down the steps to the Spido boat tours. €11.75 adult price for a 75 min cruise. We took it as it had good reviews but it wasn't very interesting to be honest. They did have a nice cafe on board though. Commentary in about 4 languages was loud and annoying. To the left of the Bridge, further past the Spido tours was the Euromast - whre you can go up the 100 metre high tower and view the city. There was a souvenir shop by the Spido tour ticket office but things were cheaper in the cruise terminal. Inside the cruise terminal were lots of people selling sourvenirs. 4 fridge magnets for $10. Clog moneyboxes for the kids were just $7.50. At least one of the sellers took dollars as well as euros as they had a sign up. The city also does a Splash tour where the yellow bus goes on the water too. €24.50 adult, €16.50 kids upto 12 yrs. 60 min tour 11am onwards. Water taxis operate across the river also. There was a Maritime museum over the Bridge and to the right. Day 7 Cherbourg Docked on the right hand side again! Nice view of the harbour on the right side too. View out to the left onto the sea and hills etc. but we had another ship docked over from us so the view wasn't great. We didn't get there until 12 noon so the Windjammer & Johnny Rockets were very busy at 11.30 with people having early lunch ready to go out. We were pleasantly surprised with what Cherbourg has to offer. Right by the terminal building was tourist info and an aquarium & submarine. There were loads of Titanic souvenirs! The terminal building has the old sign to the Titanic still up. There was free wifi with the password on a board just inside the terminal building. They were selling tours at the tourist info kiosk. The 45 minute little train ride was €6.50. Just through the cruise terminal doors was another building selling tickets for the aquarium. There was a very nice shop selling lot of souvenirs and Titanic items. They only accept euros or credit card. I used my credit card for the UK with no problem. The Ship said there were only 2 free shuttle buses for 3500 passengers (20-25 min walk to town). RC said this was the port authorities decision & they have no control over it. However, if you book one of their overpriced excursions, transport is not a problem! Day 8 - Le Harve Only 1 free shuttle for the whole ship & approx 20-25 min walk to town. Again RC said this was beyond their control. We docked on the right again but the best view were on the left out to sea - lots of storage tanks dotted around. The Cruise terminal was just through another building once off the Ship. They were selling tours here and in the terminal building. Taxi tours up to 4 people €60 for 90 min tour of Le Harve and some further afield tours all different prices. They also had an electric train ride - not sure the price. Looked like they also had free wifi. They have a souvenir shop selling items for Le Harve & also Paris. €4 magnets, €3 thimbles. Snow globes from €5.20. They also had vending machines - we treated ourselves to a 1 Euro can of coke each as far cheaper than the $3 on the Ship. Also there was no service charge! We enjoyed these on the balcony after lunch. It was quiet on the Ship as move people went to Paris. Being British, we would take the Eurostar rather than a 5 hours round trip coach ride! Plus the French were on strike! DISEMBARKATION The Ship gave us a form during the cruise to tick what time we wanted to depart as we had our car - either 7-8am or 8-9am. We were then given a slot of 8.15am. We were told to wait in a particular lounge but we just headed down just after 8am and walked straight off the Ship and over the carpark which took us less than 5 mins. OVERALL- beautiful Ship, absolutely massive. So much to do on and off the Ship. Staff give RC the edge over P&O again. Will book again but will wait until we get a good deal next time. Read Less
Sail Date May 2015
I have never thought that I would be writing a review before but after enjoying this cruise so much I thought I should do so. I met with a good friend on the ship in Southampton. He had previously done the 11 night cruise before and had a ... Read More
I have never thought that I would be writing a review before but after enjoying this cruise so much I thought I should do so. I met with a good friend on the ship in Southampton. He had previously done the 11 night cruise before and had a fantastic time with his friends he met up with new friends on this cruise also. We met a wonderful family from Chester who really made the cruise as well. The staff as always went above and beyond what was expected of them. Even a staff member remembered me from Legend of the Seas last May. Jorge Delgado our Diamond Concierge was amazing any thing that anyone required he attended to even in his own time which was amazing. I really enjoyed the main dining and loved the idea of upgrading a meal for only $10 to have a fillet steak from Chops Grill. I was on the ship last year and I have to admit that the ship was tired. I thought after coming out of dry dock that Royal Caribbean had done a really good job. The public areas and main dining room looked fantastic. I think that all the staff worked so well together and seemed to enjoy what they were doing. In my review I never did any shore excursions but I have rated them on the experience of many people that I spoke to in the lounge. They really enjoyed them I have to say it was nice to hear about them. Everything went so well to get on and off the ship in Southampton in all it was a sad feeling to leave Explorer of the Seas. I now look forward to sailing on The Allure of the seas in September, which I will be D+ after finishing that Cruise. Before I finish I have sailed with many other cruise lines but I have to say Royal Caribbean and their Loyalty programme is the best for me. Read Less
Sail Date May 2015
Just a short review of our recent 8 night cultural cruise on the beautifully renovated Explorer of the Sea with my partner and myself. Our trip started with a delayed flight to Washington DC and thanks to United Airlines we were we ... Read More
Just a short review of our recent 8 night cultural cruise on the beautifully renovated Explorer of the Sea with my partner and myself. Our trip started with a delayed flight to Washington DC and thanks to United Airlines we were we switched to a American Airlines flight and made it to London 1 hour behind schedule. Our downtown stay at the Park Plaza Westminster Hotel was great and we were able to see the heart of London (which was very wet with constant rain). I would highly recommend the use of the underground train, which we used 2 times to get to central London. We did tour the Natural History Museum, which was free, but not overwhelming. We met out transport to the ship right behind our hotel (special thanks to Nicole for organizing this van) and by noon we were both on the ship, after a seamless embarkation process. The ship was in very good condition and our D1 cabin was well renovated. The common areas all looked great and no signs of wear for a ship that is 15 years old. I only saw the new flowrider in use on day one. We met many very nice persons onboard and the crew seemed very willing to please. The Diamond Lounge turned out to be very nice (a bit crowded), but Gorge Delgado in the Diamond Lounge did an outstanding job of doing his best to make everyone happy. We did use our 3 free drink Diamond perks at various bars on the ship and were treated well. We did use the Windjammer for most meals and the food was always good, as I was never hungry. The wait staff was very pleasant and seemed eager to please. The gym was well equipped and the spa staff were very helpful with a very informative acupuncture clinic. Yes the pizza at the Café was not very quality minded, but it was Ok for a snack. The cruise director and staff were active and performed well. As a side note, RCL continues to lag behind in their 1970's disco event- specifically the cruise staff is assigned to perform as YMCA performers and it never works very well--- I cannot understand why they can't pull together a good looking, well outfitted YMCA act- there must be one person on the ship that can pull off a good looking TANNED Indian and the construction worker displayed no more that a pocket knife in his tool belt....but I digress on this. The singers and dancers were good and their performances were high energy and the band playing at the back of the stage was a nice touch. RCL is doing OK in entertainment, but keep expectations on the low side, as compared to the entertainment of many years ago. We tried room service one night and because of a room mix-up, the food took 1 1/2 hours to arrive, but the steak sandwiches were excellent! Apologies were made for the room service delay and we were given a special number to call for future room service. The late night disco music was very good (which was a disappointment on past cruises with DJ's that don't care what they play) --- the DJ did take requests and played music to the various ethnic groups, which danced late into the night. All in all, this was a very relaxing cruise, with a good staff and the great people we met on the cruise. Next year for us, will be a warm weather cruise to the southern Caribbean, as 2 cold annual trips to Norway has me thinking about a little warmth. Our dismemberment off the ship was the BEST ever, with NO customs to go thru leaving the ship. Special thanks to Susan (NY) for organizing the van transport to Heathrow Airport. The flight home was flawless, only to find a big scratch on the new car bumper, at the airport parking lot. Now I find myself going to work and dreaming of my next April/2016 cruise... Read Less
Sail Date May 2015
In May 15 I took the Quantum of the Seas 16 Night Suez Canal - Barcelona to Dubai. These are my comments from that cruise. I stayed one night prior to the cruise at the RCCL booked hotel, Hotel Regina. This was a pleasant experience ... Read More
In May 15 I took the Quantum of the Seas 16 Night Suez Canal - Barcelona to Dubai. These are my comments from that cruise. I stayed one night prior to the cruise at the RCCL booked hotel, Hotel Regina. This was a pleasant experience and good location. Due to a last minute change in my room assignment by RCCL on the morning of my departure from the US, the luggage tag was posted to my account after I left the US for Barcelona, Spain, to join the cruise. When I arrived at the port there were no luggage tags available at the port in Barcelona. Myself and many others, were told they were always coming, but no one could tell us who went to get the luggage tags we needed. I noticed some discarded ones in the trash and dug one out of trash to use. This 20-30 minutes put me behind many people who had showed up and were now ahead of me in line. Checking in at the Barcelona port was chaotic. Many people were trying to check in and seams like no one was in charge and it seamed overwhelming to the staff. The lines were long and people were unsure of what line they should be in. This is the worst check in of any RCCL check in I’ve ever encountered. The check in staff were not very proficient in English. On the ship the customer service line in Guest Services was not heeded and people not in line were allowed to cut or just walk to a agent, especially the Chinese guests. This was apparent for the first several days until many people complained about that the Chinese guest were given preference over others. There should have been ropes set up and monitored better. We were told that the Safety brief had a video but only audio was available. People got up and left. Poor presentation. The demonstration of the life vest was done with lights out in theater until very end of the presentation. We heard the briefing but did not see demo. My room was next to the Solarium and on first day a jack hammer went on forever for work being performed in there. I was tired in traveling from the US but could not rest or read in my room and had to go elsewhere until around 1700. At wifi counter where the line was long complaining of the wifi a Chinese girl came up and the Chinese worker let this Chinese girl interrupt her while initially helping an Italian couple. She was speaking Chinese all the while to this girl that she started to help and left the Italian couple just standing there, until someone said something. I saw this happen several times in various settings with Chinese workers letting Chinese people take their attention away from the actual client. Wifi so slow that it is basically non-existent. There was always trouble logging on, staying on, and trouble logging off, which all takes away from the minutes that I paid for. RCCL advertised high speed Internet and makes us pay for high speed, but the best speed available throughout my cruise was 56k. I was told several times by the person at the wifi trouble desk that 56k was the speed. One time it took about 18 minutes to send two pre done emails. I complained after 4 days about how every day was slow and would take 5-10 minutes just to login, send a prepared email and logout and the representative awarded me 30 extra minutes. I appreciated the extra minutes but trying to do anything with 56k max baud speed is non-productive at best. Every day was like this. The Internet was worthless in trying to do anything. RCCL should reimburse my cost due to false advertisement of high speed and lack of net capability. It was very frustrating!! Day 4. Ate lunch at American Icon restaurant. It took 20 minutes to get salad and over an hour to get entree. Everyone at table ordered at same time and all had finished their desserts and some left before I got my entree of chicken. I ordered and ate my dessert alone. I told head waiter Igor Crnac and he apologized. He told me later that it was kitchen mistake. But after this one event I had many positive eating events in all the restaurants. The sound in theater for shows was perfect and not to loud. The shows overall were good and of quality. But this is the first of many RCCL cruises that shows do not start on time!! I complained and a message left on my room answering machine told me that it was to let late guest get seated. Why penalize 95% of people who come on time for people 5% who will always be late because RCCL waits for them. RCCL is just rewarding their inefficiency. Start on time!! The presentation "the Great Egyptian Dream" speaker was more than 20 minutes late. No excuse!! And when he came the presentation was pathetic. He started off with a film and the film had English subtitle on top of English subtitle with a completely different script. Myself and probably more than half of audience got up and left. Taking passenger passports is understandable but they should be available to guest in any country they get off the ship at. There are many situations outside of what RCCL representatives can intervene in that having your passports is in the guests best interests. I am extremely fearful of having an incident that is not my fault and beyond my control where the ship would leave port with my passport on board. And I do not believe that RCCL will always leave the individuals passport with an on shore representative for passengers that do not board and the ship sails. The best solution is to let passengers that want their passport while in a foreign port the opportunity to retrieve it and turn it back in upon returning to ship. When we arrived in Dubai and passports were handed out in the theater it was absolutely crazy. Passports were laying and sorted on the stage floor and people were crowding around and passports could easily have been taken by the wrong person or stolen. Absolutely no control of the situation and passengers. The Enrichment Lectures reference court cases presented were poorly presented. The speaker basically read from his notes and used other people's power point slides. Most people feel he must be getting a free cruise for his time and substance does not count. As Crown and Anchor member I never received any (zero) invitations to any Crown and Anchor events. I went to Guest Services and asked about if there had been any Crown and Anchor events. I talked to Linda Zwang who called someone and then told me to go see the “girl” in Next Cruises who organized the events. I went to Next Cruises, stood in line, and waited until Diana was available. I walked over to Diana and before I could finish a sentence she told me in effect that she had work to do and was to busy to help me and I'd have to see one of the others. I told her that I was told to see her but she basically picked up her stuff and left. Diana was very rude in doing this. I talked to the Guest Services Manager, Keith Murphy, the next morning and he apologized for the staff member. That evening there was a bottle of wine in my room with an apology from him. The jester is admirable, but I don't drink alcohol. And an apology from the staff member would have went a lot further and I still have NOT received any data on if the Crown and Anchor people met or were going to meet before I got off the ship or why I have never received any invitations. One Guest Services representative told me that she was going to give me 10% off for my trouble on a future cruise, but I never received any thing in my room or email. Luminita Nica (head waiter), Radu Vlad Moroeanu (restaurant) and Hilda Ramos (restaurant) in American Icon restaurant do an outstanding job of customer satisfaction. Ms. Nica, a professional, was always pleasant, smiles, and makes sure everyone feels special. Rose Cells (restaurant) in The Grande is a professional in every aspect. Imade Ariyana (stateroom attendant) was very thorough and efficient. There was a lot of construction in renovating the ship to meet future Chinese requirements and some sort of promotional (as I was told) filming by a Chinese crew. Seems like the construction and filming were always around what was supposed to be a non-evasive cruise. The Royal IQ app should have the daily schedule posted and allow items from the schedule to be posted on an individual's calendar. The Dubai tour, Wonders of Dubai, left 25 minutes late waiting on people that never came. This put the whole schedule behind and we had less time at the first stop. I have several future RCCL cruises scheduled and will use RCCL again, but will not cruise on the Quantum of the Seas again. Read Less
Sail Date May 2015
This trip was our 40th cruise and we have up until now kept away from the Mega ships but Quantem has totally changed our minds. From the moment you step aboard the ship has an amazing wow factor but also has some quiet corners to relax ... Read More
This trip was our 40th cruise and we have up until now kept away from the Mega ships but Quantem has totally changed our minds. From the moment you step aboard the ship has an amazing wow factor but also has some quiet corners to relax in. The only problems we encountered were with fellow passengers, jumping lines etc not adhering to dress codes. People who were not used to the western culture and very pushy and generally all those people who go on holiday to moan, if thats all they want to do please stay at home ! The Dynamic dining worked very well and was easy to change if you wanted to. The was excellent and RCL have certanly worked to improve the quality and is now way above P & O in my opinion. Like all ships on occaisions the food could have been hotter. All staff without exception were very friendly and helpfull and the Captain was very high profile. From seaplex to 3D films it has everything and more and there is not enough time to do it all justice. Favorite spot was 270 favorite Bar Boleros. Best excursion was to Petra what a fantastic place apart from the carriages and horses. Read Less
Sail Date May 2015
This was my 7th time on a Radiance class ship (still my favourite), but first time after it´s revamp. 33rd cruise overall on different lines just to put this into perspective. Check In in CPH was very quick due to having booked a suite ... Read More
This was my 7th time on a Radiance class ship (still my favourite), but first time after it´s revamp. 33rd cruise overall on different lines just to put this into perspective. Check In in CPH was very quick due to having booked a suite (OS). First impression of Serenade was good but a little tired around the edges. Thought it looked a lot brighter/more open before it´s renovation. Staterooms were ready at 13:00h and our OS was truly fabulous (execpt for the mattress!!! which was old and past its sell date, definitely not a premium mattress either) ! Room attendant, her supervisor and the concierge all came by , welcoming us personally on board. Very nice gesture. Windjammer was a bit of a shock first. The selection has been reduced dramatically over the past 2 years in a way that it apperas like they haven´t put all the food out, meaning every counter was half empty. Never seen that before. Selection was so so, with an emphasis on rice, potatoes, salad ( the cheaper and filling stuff I guess ). Very small selection of meats and fish, meaning, 1 fish dish, 1 poultry dish and 1 pork dish and 1 beef dish, besides the usual unhealthy burger bar. It was like that all week by the way. However, In all fairness I must admit though , every dish was very very good and tasty. So the downsize came with a huge upgrade in taste compared to before. Probably a lot less waste of fod too, so I came to peace with this new offering at the buffet. Food in the dining room was equally good and tasty, with normal sized portions and a good selection. Did miss Asian/Indian food though, but after mentioning this to our waiter he soon presented a very tasty indian dish, off the menu. Thank you ! Did only try one specialty restaurant ( as food in dining room was very good). Chops. I must say it wasn´t really good, I was not impressed, neither by the selection nor by the actual food. Would definitely not recommend Chops. Had Suite breakfast there each morning which was very attentive and with a selection that was decent but also with a lot of room for improvement. A word about the Dining room. We had traditional dining and the room, at least on deck 4 felt like Economy Classs on an Airbus 380. Tables are so close together now, it is barely tolerable for both crew and passenger. I gave up drinking wine on RCL ships, simply because they don´t have a decent wine service ( and crazy prices instead ). Their loss, not mine. Entertainment on stage was fabulous. The singers and dancers , we had the joy of seeing the old crew in their last show and the new crew in their fisrt one and loved every minute of it ("From Stage to Screen" first, then "Vibeology". Absolutely Fabulous!). The CD Topy from Finland was fun, professional and a fab singer and entertainer too. Diamond and Concierge Lounge were both good with perfect hosts each. DL of course has the much better view. Offerings are the same, something I truly do not understand. I think the CL should have upgraded food and drinks for their Suite guests. The CL was quite busy with suite guests , Pinnacles (wearing their Pinnacle pin like little children would proudly hold up a lollipop... No offence but really..?!? As an adult? Is that what makes you stand out? I find it embarassing and totally out of place, being just my opinion here). RCL really needs to up their Suite program. Compared to other lines it really falls short in a few aspects. When I look at future prices for 2016 , something seems to be happening there. However, I am not sure if I would want to pay that amount of money again. Price paid compared to attention to detail and overall cruise experience, it just seems not right to me. That saying, Nizar the concierge was very caring and did everything he could. It was not him but the overall product that just does not justify the price . Ports of call were all good, weather as expected at this time of year with some liquid sunshine. Read Less
Sail Date May 2015
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised ... Read More
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised although finding the cases on the port was a little like finding a needle in a haystack with very little room in between rows of cases to manoeuvre the trolley. The ice show was great, last time we were on the explorer we had to book tickets for the show however they are now allocating tickets depending on your muster station but it worked out well for us. The theatre shows were mostly very good, there was a ventriloquist who was the best I have ever seen and so funny I LOL. We ate in the main dinning room which was great although I was disappointed that we could only get lobster if we paid the extra cost but the food was tasty and varied which is all I ever want when on holiday. The waiters were hard working, friendly and polite. All in all a great ship with very helpful, friendly and cheerful staff and a captain who was very visible and made me laugh with some of his announcements although not the one about 'man over board'. There was a report of someone going over board, the ship stopped and the search was on. It turned out to be a false alarm TG but it was a sobering thought, someone out in the dark cold waters. The captain kept everyone informed and it was all resolved happily within 2 hours and the person found on board. Read Less
Sail Date May 2015
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised ... Read More
This was a great cruise the ports of call were all easy to access. Port shuttles were available where needed although some of the ports were easy to get around without. The embarkation and disembarkation were smooth and well organised although finding the cases on the port was a little like finding a needle in a haystack with very little room in between rows of cases to manoeuvre the trolley. The ice show was great, last time we were on the explorer we had to book tickets for the show however they are now allocating tickets depending on your muster station but it worked out well for us. The theatre shows were mostly very good, there was a ventriloquist who was the best I have ever seen and so funny I LOL. We ate in the main dinning room which was great although I was disappointed that we could only get lobster if we paid the extra cost but the food was tasty and varied which is all I ever want when on holiday. The waiters were hard working, friendly and polite. All in all a great ship with very helpful, friendly and cheerful staff and a captain who was very visible and made me laugh with some of his announcements although not the one about 'man over board'. There was a report of someone going over board, the ship stopped and the search was on. It turned out to be a false alarm TG but it was a sobering thought, someone out in the dark cold waters. The captain kept everyone informed and it was all resolved happily within 2 hours and the person found on board. Read Less
Sail Date May 2015
Right, where do I start......? I’m 45 and cruised with 3 of my friends of the same ago for a 19 day boy’s cruise on Explorer from the 4th May. Let’s get a few things clear after doing over 30 cruises and have sailed with 5 ... Read More
Right, where do I start......? I’m 45 and cruised with 3 of my friends of the same ago for a 19 day boy’s cruise on Explorer from the 4th May. Let’s get a few things clear after doing over 30 cruises and have sailed with 5 other cruise companies. I can’t see how anyone can say this ship is bad or the staff don’t care in any way unless you are look down your noses at everyone and think your better than everyone else. Some people have nothing better to do and moan about rubbish. I have one thing to say to people like that…..Keep winging and wining while everyone else enjoys there cruise. If you cruise from Spain most of the food will be for the Spanish and Italians because 75% of the ship will not be British. If you sail from the UK most of the food will be suited for us. So if you want posh food go to Cunard and don’t put down Royal Caribbean. The ship has been refitted and all the state rooms are nice clean and tidy and the public areas are clean and tidy all the time. There have also update some of the interior cabins with virtual balconies and have added more ocean view cabins that I viewed at the front on deck 12 that are beautiful. All the staff work very hard and are very friendly and go out of their way to please you. The bar tenders looked us all day and night and our drinks never ran dry, so make sure you tip these guys as they get paid pennies and work very hard to please us. The dining room staff and food where some of the best I have had on a Royal ship and have sailed on the Explorer 7 times over the last 5 years and this ship and staff are very good. After sailing on her for 19 days last month I only went to one show that was very funny so can’t comment on all the show but did hear that most of the shows where of a high standard. They have added a few new restaurant’s like Izumi (sushi/ Japanese ) and Giovanni’s (Italian) and my best Chops Grill where the service is better than any top restaurant in London for only a small cover charge where they always gave us 20 to 40% off. For the Kids There are kids clubs running all day up to about 11pm for younger children and loads to do for the over 12’s like ice skating, rock climbing wall, football/basketball court and crazy golf and the one all the kids use all day is the new Flow Rider on the back on the ship which I used most days to  The other thing I’d like to say to other people who always moan about the sea pass card not opening there cabins doors is. The reason for this is having in your sea pass card in your bag or packet with a mobile phone (cell phone) which wipes the magnetic tape on the card so keep them away from each other and it will be ok. So to recap, the ship is in very good condition and all the staff are great and I didn’t have one complaint apart from not wanting to get off. The food we very good in the all the restaurant’s and main dining room and the Windjammer was geared up for us brits and there was something for everyone for breakfast and lunch and dinner if you wanted to eat in there. The 1 thing I did not like about the ships refit is that they have removed the night club from deck 3 and 4 where it was opposite in Scooner bar and moved to the deck 14 in the dizzy bar. The Dizzy is not that good as a night club at all and it get quite hot in there. So I hope I haven’t upset too many people so stop moaning and enjoy your cruise. Bon voyage cruisers Read Less
Sail Date May 2015
I find that there's very few night activities at the beginning.Hardly any shows at the beginning of the cruise,but they kind of got busy at the end.The cruise director Mercedes did a magnificent job for her part.It would have been ... Read More
I find that there's very few night activities at the beginning.Hardly any shows at the beginning of the cruise,but they kind of got busy at the end.The cruise director Mercedes did a magnificent job for her part.It would have been nice if the guests were shown the night before the local public transportation or transportation alternative.Also,they are short of tender boats or bus in some ports.We had to wait almost half a day twice to get off the ship.The food was very good both at the buffet and dining room. We got an excellent service every night,we're on second seating at table 64.My husband and I as well as my other four friends on the same table were really impressed with the service we got.The ship was well kept and cleaned and the staff are always pleasant.I just wished the company will make their tour prices competative with the locals.Also,they should keep the Casino hours longer even though there's only few people playing. Read Less
Sail Date May 2015
We’re a couple in our mid to late 30ies and this is only our 2nd cruise ever. We went on the Allure last year for a Eastern Caribbean cruise last year and while service and food quality were similarly bad, we weren’t put off enough to ... Read More
We’re a couple in our mid to late 30ies and this is only our 2nd cruise ever. We went on the Allure last year for a Eastern Caribbean cruise last year and while service and food quality were similarly bad, we weren’t put off enough to give it a second go on this brand new ship. Unfortunately, the ‘down size’ meant that even the few good features were gone and RCC showed it full ugly face- service quality close to zero but hands in your pockets wherever you go. We boarded in Southampton which is the usual ugly British town with the usual British traffic from hell. Luckily, we’re already used to this so we left in time and the pre-booked parking was conveniently located just next to the check in terminal. With only 3 days on this special cruise, we wanted to make the most of it so we had picked the very first boarding slot just at noon. The boarding was one of the few things which actually went much MUCH better than last year in Fort Lauderdale where we had to queue for ages until getting onto the ship. Here on the Anthem, the boarding process benefits greatly from the updated technology and hence we were checked in by some ladies standing around the entrance hall of the terminal building with Ipads. They scanned the barcodes of our checkin tickets which we had printed off the internet days before, even managed to read in both of our passports (one German and one Aussie) on their Ipad and off we went through security and onto our ship. We wondered whether it would all go so smoothly if you boarded later and there were a few more people as I could well imagine that ladies-standing-around scenario to end up in utter chaos but I can’t judge on it as it was all fine when we boarded amongst the first people on the ship (‘utter chaos’ was more the rule than the exception throughout the entire cruise so I’m quite happy to not even find out in this instance!). What we did not receive immediately was our cruise passes which we were told would be found in our stateroom. Too bad that the staterooms were still locked for service so over the first hour or so we had to fiddle around with our two loose drink stickers and the original booking slip (we later found out that various oh-so ‘polite’ Brits simply ignored the signs on the doors to the hallways and snuck into their rooms early to get the card which is was an early indicator for what lovely crowd we’d be spending the next couple of days with, but more on that later). After upgrading our included base drinks package to the premium deal (which was well worth for us as we easily down enough drinks over the cause of the day), we went to Boleros for a first welcome drink. Soon we realised that things were not up to scratch here as you had to queue up at the bar for ages rather than getting served by a waiter. This bar offered no proper champagne at all but the menu at least had Chandon listed so we ordered that. The waiter replied ‘Champagne?’ and I nodded hoping I might be in luck. But oh no, it was not even Chandon, let alone champagne, but rather one of those cheap and nasty headache inducing Italian Proseccos which we usually avoid altogether. We later found out that you can get proper champagne at the North star bar which unfortunately is outside so not the best place for a cosy drink if you’re cruising from grim and cold England (FYI - champagne is also in some of the restaurants). Soon it was 1pm and we headed to our stateroom. Having been on the Allure last year, everything looked very familiar in style albeit a slight bit more modern given the ship was built so recently. We had a balcony stateroom on deck 10 and the room itself was actually one of the highlights- it felt much, much more up to date than on the Allure with a rather modern pick of colours and interior materials. The bathroom was almost exactly identical, nothing special but good enough for being on a ship. Unfortunately, our room attendant was the slackest you could imagine and seemed to have been straight out of RCC state room attendants school 1.01 (and she certainly wasn’t an A grade student, believe me!) so we were welcomed to instant drama by having our beds apart rather than together even though this was clearly requested in our booking. She told us she would fix this soon but in the end it took until after dinner for this to be sorted. One gripe on this cruise was that it had been sold as a ‘proper’ trip but then we had to live with several shortcuts which had not been communicated up front: There was no room service at all, even the menu card had been removed from the room. Worse even: One of the great new concepts which had been heavily advertised and was one of the main reasons for us to go and give this ship a go was the new dining arrangement. We were really looking forward to four uniquely different venues instead of this awful generic main dining room which we found absolutely horrid on our first cruise last year. Unfortunately, once on board we had to find out that you were being served the same meal in all four dining venues which totally defied to the purpose of the new concept! The interior design of the four venues was really nice and we imagine this to be a real advantage over the older ships once it is put in place properly with the individual menus. However, in general, don’t expect too much form the food on Royal Caribbean which is something we learnt last year already: They clearly downgrade the food in the free restaurants purposely to ensure you spend some extra money in the specialty restaurants which is just a nasty way to make a few more bucks (RCC is great at that, I guarantee you!). Worse however, again, was the service: What a disaster! RCC tend to employ staff only from the poorest of poor countries and as with everything, you get what you pay for. Especially in the main dining venues, staff seemed generally not knowledgeable, badly trained or sometimes outright lazy and rude. We had experienced exactly the same issues last year and nothing has changed: They put some poor untrained Eastern Europeans in the role of the wine server which means you simply wait for ages for your next drink rather than just having your main waiter serving it when you need it. Once you sit down, there seems to be a clock ticking somewhere and the sole objective of the wait staff is to get you out of there in as little time as possible so it never feels like a nice relaxed dinner. The food is mediocre at best and always tastes much worse than it sounds on the menu. On the first night we went to Silk which was very forgettable though the décor in the restaurant looks pretty impressive. On the second night we gave in and had dinner at Chop’s Grille which was absolutely excellent in terms of food. However, even here service was at best so so and we had to wait for ages to get our table even though we had booked well in advance- it was the usual RCC chaos and inefficiency which you could feel throughout the entire ship. On the last night we ate at the ‘Grande’ for which we dragged along formal clothes which was a total waste of time given that in the end the menu was the same in all four venues! Actually- the experience there was the worst on the entire ship so we weren’t happy at all. It all went straight to customer service hell when the useless waiter we had been assigned to was too dumb to find our table and we had to trot for ages behind her trying to find the correct table number. Once she finally had found it after an endless zig zag through the restaurant (we were amongst the first guests that evening and the restaurant was almost empty though we still ended up with the worst possible dark in the corner table you can imagine), instead of apologising she dumped the menus on our table without a word and went off. She obviously also missed the handover to the actual food waiter as no one arrived. We ended up sitting there at our table for about ten minutes with dozens of staff members (who had nothing to do in the almost empty restaurant) clearly seeing us waiting and not a single one bothering to even come over and see if they could do something for us. This experience showed us what happens if something goes wrong in their ‘system’ as obviously none of those underpaid puppets would do anything until a boss gives them an order. One can only imagine how useful this crew would be if, science forbid, ever anything happened to this ship in terms of an emergency. We quickly made the decision between us to NOT listen to any member of this useless crew if something was to happen and rather fight for the quickest way to a lifeboat ourselves which I think is a very good idea given the training levels of the crew. The one main downer for us on this cruise was the entertainment and bars. On the Allure, you had a real mix of people on board and therefore a plethora of different drink and nightlife venues which suited to different tastes. Here on the Anthem, some of our favourites (like the Martini bar) were missing and most of the new venues were just awful. This might have a good fit to the crowd which turned out to be much older on average and more what we always feared would be on such a ship- 50+ couples, multi-generational families (our worst nightmare to be stuck with our awful relatives on a cruise ship!) and the occasional booze group from Northern England. In line with the ‘older’ theme was the music and entertainment - it was mostly the kind of stuff our parents would enjoy. The main musical on board is “We will rock you” and while I don’t mind the music of Queen itself, most rock music is poison for our ears and that theme just went through the entire ship. The musical itself was the usual failed attempt to squeeze some popular music into an idiotic storyline which, in this case, was pretty much the ‘Everything used to be better in the past’ kind of theme that would have been a delight for those oldies around us. Strangely, the ship is otherwise relying heavily on technology everywhere which did strike us as kind of odd. The best about the musical were the three ‘technical issues’ right in the middle of it causing unexpected breaks and re-starts which was funny to watch. However, because of these ‘technical issues’ the musical ran overtime and we ran out of time to make it to our restaurant appointment so we left right at that spot in the story where they made some really awful old men’s jokes that were so lame, I couldn’t believe they’d include this in a musical. The other venues also mainly catered for the retiree crowd, the worst being a music hall which didn’t exist on the Allure which was playing nothing but the worst kind of rock music from either the tape (notice I said ‘tape’ rather than computer or music file) or some wannabe rock band- the entire place was a huge waste of space and full of old drunk people. What else was there? Not a single bar playing some sort of decent electronica (besides the hilarious ‘DJ’ at the gimmicky Bionic robot bar on night 1) or at least some chill out kinda lounge music, let alone some decent house or dance. Nothing, only Rock, Rock and more Rock. Or some pseudo-samba at Boleros where you could see our parents’ generation on the dance floor which is pretty much the last thing I want to endure on my hard earned holiday. The schooner bar was also pretty awful with either bad live music or as bad quiz shows and the likes so we ended up mostly between the “Authentic” British Pub (no pub could ever be less authentic than the pub on a cruise ship but that’s a similar marketing nonsense as the “Food truck at sea” which is just a Hot Dog stall with a truck painted on it that certainly ain’t trucking anywhere ever) and Sorrento’s Pizza where at least you didn’t have to hurt your ears listening to rock music. Speaking of Sorrento’s, I don’t want to miss mentioning that besides all the awfulness, some of our favourites were still there: Sorrento’s, the BEST pizza place ever which always saves you if you leave hungry from the dining room (which is pretty much always the case unless you pay extra for specialty dining), the Windjammer which is always chaos and trashy but at least it doesn’t try to hide the crappiness of it all and the jogging track going all around the upper deck. Some of the ‘new’ additions however felt rather boring and unnecessary: That strange North Star glass capsule which could be fun if it went fast and preferably upside down but the way it is with the over an hour queue to get on, it’s just a redundancy for the wheelchair brigade. We also tried the air cannel which looked so cool on the pictures but unfortunately also has an awfully slow people throughput resulting in long waits and, more so than the surf simulator, actually requires some skills to use so all you are allowed to do as a guest is floating around a bit while being held firmly by the instructor. Going all the way up ‘flying’ in that tube- don’t even dream of it, very misleading and disappointing we both found. So all in all, we weren’t even that unhappy to get off the ship after those three days. Going on it for a ‘proper’ longer cruise? Definitely not for us if they don’t make serious changes to the entertainment schedule. We also found last year on the Allure even that the pools get very overcrowded very quickly and that the adult only ‘Solarium’ area badly lacks exactly that- a pool. Those tiny hot tubs just don’t do it for us. Now here on the anthem, the pool deck is even smaller and though we couldn’t really use them at all due to the weather, it became very clear to us that it would be quite a nasty experience on here and once again, the adult only area only has tiny tubs rather than a proper pool. We’ve made the decision to not give up on cruising altogether but might try Celebrity next time hoping for a slightly more fitting crowd and atmosphere on board. Summary of Good Bits: • Chops Grille – super yummy food, not too expensive either! • Bionic Bar – a fun gimmick • The general décor and furnishings – especially in the guest rooms • Sorrentos! • Dodgem Cars • The Champagne bar – if it wasn’t so crowded during the day and so cold at night! • TIP: the fantastic Kuemmelweck roast beef sandwiches are available at the Deli on Level 5, near the back of the ship. Summary of Bad bits: • Service and Staff – just really bad, you pay too much to receive such crap service. • Most of the food (plenty of options, it’s quality that is lacking here) • Entertainment options – unless you absolutely LOVE rock music, are an old person, or both. • We are NOT fans of children theme parades etc but we did notice that parades, main deck parties, activities and dancing for children was completely missing on this cruise, a little bit disappointing if you’re a 5 year old kid hoping for a hug and a photo with Shrek or whatevs. • The non-genuine genuine pub • Restricted service on the shorter cruises, which we were not warned about – no room service, short generic menus which are the same in all 4 restaurants. Why bother to theme them all differently?! • Wonderland restaurant – this would be on our ‘Good’ list if we could get a table! All booked out, weeks in advance! The restaurant looks fantastic, as does the food, but such a small footprint. RC could consider making bigger versions of this restaurant theme on their future ships and they will have happier cruise guests and full cash registers. • Jamie’s Italian – it’s already everywhere across the UK, do we really need it on a ship as well? Guess which restaurant was completely empty for the whole 3 days? Yep, you guessed it! Read Less
Sail Date May 2015
Had 3 nights from southampton to Paris, Brugge and back to southampton. Boarding was a breeze, left lugguage outside with staff and given a tag, went inside answered a few questions had a picture taken while sat down and boarded. Took ... Read More
Had 3 nights from southampton to Paris, Brugge and back to southampton. Boarding was a breeze, left lugguage outside with staff and given a tag, went inside answered a few questions had a picture taken while sat down and boarded. Took all of 10 minutes. They were not strict with boarding times. Could not go to room until 1pm but could use drink package as soon as you get on board so that was fine. Room was the usual balcony version all nice enough. We went to the wonderland restaurant (costs extra) which was a nice experience and something different to do. We must have had 12 courses and the pork shank was amazing. The American icon restaurant was also good we had the rib of beef which was fantastic. You could easily not use the restaurants as the windjammer food area where you just turn up was really impressive, so much choice and all good. Breakfast in your room for free also. For activities we did the puzzle room, ifly , bumper cars, robot bar and North Star pod. All great and worth doing. You can book activities from your phone app which is good. Spectra show with the robot screens wasn't that good, but the we will rock you show was west end quality and best cruise show I've seen. All sounds good? It was, but the one thing that wasn't is the reason we can't go back. The drinks service! On other cruises you sit down and drink are brought to you when needed which is so relaxing. Not here, there are so few staff around you have to queue at the bar for up to 15 minutes depending on bar and drink. This ruins the holiday a bit as you have to keep leaving you family and then watch people get served before you while you are waiting for so long. Having paid for the top drinks package you feel like you are fighting to make use of it. Such a shame. The disembarking has the option to just take yourself off with your lugguage at various times.we thought this would be good, but the queues were huge. We had to wait in a bar for an hour before in went down so delayed our train journey. There was a problem in the terminal that didn't help. If they sorted out the service I'd recommend it, but I just can't unless you don't plan using the bar services. Read Less
Sail Date May 2015
Arrived at Southampton Port by car, per-booked parking in the port very near the ship and we were on the ship in record time. Te new online check in works great and they have designated time slots, when you arrive the staff use mobile ... Read More
Arrived at Southampton Port by car, per-booked parking in the port very near the ship and we were on the ship in record time. Te new online check in works great and they have designated time slots, when you arrive the staff use mobile scanners to check you in, so simple without the need to go to any check in desk. The ship itself is very high tech, with all I-pad type screens all over the ship for reservations and booking, you can also download the app for your phone or tablet, connected to the ships WI-fi. When this works is actually very good, but unfortunately the system constantly crashes and even the staff are unable to override this and advise you to try later. Word of warning everything on this ship needs to be booked through the system, including restaurants, activities and shows. We were unable to experience the Northern Star, it was busy with over 1 hours wait, other times it was booked out to private parties .The Flow rider was easy to get a go with no waiting time due to the colder weather. The shows were full to capacity even though it was the same show for the 3 nights! Although we per-booked the show on the 2nd night,we were unable to get seats as it was full. There was inadequacy entertainment for a large ship, no Dream Works or Grand Parade Royal Caribbean are renowned for. On the 3 day Cruise most people seem to have the drinks package, this resulting in all the bars being full every night and takes forever to get served a drink. They do need more staff for sure, in the bars and restaurants. They were clearly unable to serve such a high demand of British boozers on the "all inclusive" package. The main 4 restaurants are quite unorganized,even when per-booked, we had to wait 10-15 minutes to be seated, a further 15-20 minutes before the waiter showed up.The menu was the same in all 4 restaurants that was a disappointment after expecting a different dinning experience over the 3 nights. On our last evening at Silks the appetizers took over an hour to arrive, then they were cold with items missing.Some of the items on the menu were out of stock as were items from the drinks menu too. The Manageress was not very helpfully to say the least and the staff seemed to have very little finesse or skill in dealing with problems. Disembarkation was a complete shamble with over an hour to get off the ship and a line the length of the entire ship, with only one narrow gangway for the entire ship. All in all the ship's concept is great with some very good and exiting new innovations, but we have experienced far better vacations last year on The Liberty and Oasis. Hopefully Royal Caribbean can resolve these issues and improve there staff, as the ship itself is very nice and could become a far better experience, that are more accustomed to expect. Read Less
Sail Date May 2015
Boarding the ship was fantastic, arrive early, ie: 11am, everything done by people with small computers, taking all info plus passport photo, you must run off set sail see pass on the internet before you arrive. When your paperwork is ... Read More
Boarding the ship was fantastic, arrive early, ie: 11am, everything done by people with small computers, taking all info plus passport photo, you must run off set sail see pass on the internet before you arrive. When your paperwork is stamped with a green stamp, you can then board the ship, it took us 10mins, excellent, no sitting around. The room card is on the door of your cabin, it as all the information on it, including, drinks package, it also turns the lights on. The ship is very modern, we had a balcony cabin, there was plenty of room to move about, good wardrobe space and the bathroom was excellent, with a walk in shower with glass rounded front. There is a kettle in the cabin but there is only tea (take your own coffee) which I did. Milk is provided each day and a couple of bottles of water for the first night. We have in cabin breakfast, the menu was very poor, a lot of choice you had to pay for. My heading was restaurants, there are four complimentary restaurants, which sound as though they are different nationalities, but they are not, the menu is the same in all the restaurants, I wasn't impressed at all. The windjammer on deck 14, was very big and an excellent choice of food. The shows were very good, We Will Rock You, especially, you can book shows & restaurants on the net, before you leave. There are small computers around the ship, to book these as well. Overall we had a good time, if you have an all inclusive package, the wine we had was very good, and there was a wide selection of beers, and low calorie soft drinks as well. Disembarkation was very good, we chose to leave 8.30-9.30am, with our luggage, it was very easy, considering there was 5000 people leaving. Read Less
Sail Date May 2015
Anthem is a very big, very impressive floating resort, aimed at younger passengers, families and the young at heart. RCI offer a high energy experience. There are enough facilities on-board to keep all ages amused. However if you are ... Read More
Anthem is a very big, very impressive floating resort, aimed at younger passengers, families and the young at heart. RCI offer a high energy experience. There are enough facilities on-board to keep all ages amused. However if you are looking for culture, enrichment and some relaxation, it’s probably the wrong ship/cruise line for you. Anthem is different to all other RCI ship. If fact she did not feel like a RCI ship to me. This is because the ships basic design is not unlike NCL’s news ships, with multiple dining options and multiple entertainment venues. Interestingly the Meyer Werft shipyard, in Germany, built both the ‘Quantum’ and the ‘Breakaway’ class ships. However Anthem has more technology than any other class of ship afloat. Some of the technology does represent genuine progress; other aspects could be considered to be sales gimmicks. It's also a bit unreliable at present. ‘Dynamic Dining’ is very similar to NCL’s ‘Freestyle’ dining. It does offer more choice and flexibility than on-board any other class of RCI ship. However RCI still appear to be struggling to manage it effectively. Although I did have some nice meals on-board, the standard of complimentary food was no higher than any other mass market line. Anthem has some unique features such as the Seaplex, Two70 Degree lounge, North Star and Ripcord which no other class of ship has. She excels in sporting activities which will particularly appeal to younger people. However I did miss some of their original signature spaces. In terms of connection with the sea, Anthem falls short. Anthem has to compete with a number of other megaships. Today there are a number of ships over 140,000 gross tonnes available. However, the Oasis class, with her many ground-breaking ‘wow’ spaces, is still the market leader, in my opinion. I’m sure that Anthem (and her class) will be very successful. I’m also sure that some form of ‘Flexible Dining’ is the future of cruising. However I feel that RCI have sacrificed many their signature features for ‘Dynamic Dining’. It was these features, which differentiated their brand from all the others. Now RCI are really not so different to NCL. Maybe they should rename Anthem "Norwegian of the Seas"! If a Quantum class ship and one of NCL’s newer ship were offering the same itinerary, I would simply pick the line with the cheapest fare, the two products are that similar. I wonder how long before Carnival and the other major lines introduce fully-flexible dinning? Read Less
Sail Date May 2015
This was our 11th cruise and 7th on Royal Carribean. We were not disappointed! Ship was beautiful, staff friendly and service great. I loved the different chairs, sofas and other seating and the colors and patterns were beautiful. ... Read More
This was our 11th cruise and 7th on Royal Carribean. We were not disappointed! Ship was beautiful, staff friendly and service great. I loved the different chairs, sofas and other seating and the colors and patterns were beautiful. Embarkation was a breeze, and we were on the ship in 15 minutes. As cabins weren't open yet we headed to Windjammer. Loved the changes, including the panini bar and flavored waters to drink. They've added hand washing stations which is a great idea. Once onboard we paid for Internet and opened the Royal IQ app. It worked well, and the Internet was super fast! Tracking our luggage was great, and having all our reservations and excursions listed was very helpful. You could also check your onboard account as often as you liked. Cabin was terrific. Larger than on other ships and laid out very well. "We Will Rock You" was fantastic! Wish I could say the same for Spectra's Cabaret. We thought it was slow and incoherent. Two70 is an amazing location though. Just the show was lame. Excursions were good. Went to Bruges in Belgium and Honfleur and Deauville in France. Ship staff were everywhere and all were friendly and helpful. We made reservations for dinner for all three nights ahead of the cruise. We ate the first night in American Icon which was very good. Had the Rack of Lamb which was plentiful and delicious. Second night was in Jamie's Italian. We paid the flat fee and they honored it even though they are now a la carte. I thought food was good but nothing special. If I had to pay the a la carte fees I would have been more disappointed. Final night was in Chops for another excellent meal. Filet Mignon which was absolutely delicious. Wait staff in all restaurants were terrific. We went to the Schooner Bar each night and enjoyed the piano player/singer. Glad our Platinum status got us some free wine and discounts as cocktails were $14. Leaving the ship was not as smooth as embarkation, but it wasn't the ship's fault. There was a fire alarm in the terminal which stopped everyone leaving for over an hour. We stayed in the Two70 lounge so it wasn't horrible. Once we got off the ship our luggage was waiting for us and off we went. Read Less
Sail Date May 2015
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 ... Read More
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 Midship. Our intension was to visit New York and explore the new “Smartship” on a relaxing Transatlantic Cruise. Embarkation was easy! Probably the fastest process ever. It took about 10-15 Minutes from the terminal to the Pool-Deck. But we were early. The Terminal was empty. And I don´t know what happens if there are hundreds of people arriving at a time. Because the procedure itself seemed more or less the same as before. Only difference: Now the handle it with a tablet, before they have counters. To be honest, it´s more cost saving than improving something… The Quantum is a beautiful ship. The style is extremely modern, a bit like Celebrities Solstice Class. But as always, style pays the bill against functionality! For example, they don´t have a promenade deck to stroll around the ship or to use a lounge chair. Only very small areas on the deck ….. And also there are no upper levels for sunbathing and to escape the crowd like on the Radiance-, Vovager- or Freedom Class Ships. Food: The food was really good in all complementary restaurants. Not as on Celebrity ships but very good. Depending on your personal preferences you can pick the style of the restaurant and the food. Service was in most cases fast and attentive. One night we tried Jamies Italien because we saw all the positive reviews. This was a huge disappointment! We had antipasti and bread to share (4 people) Nothing special. No oil, no balsamic vinegar average quality overall. The main course was better every night in the complementary restaurants and the dessert was ok. But definately not worth to pay extra! Cabin: Awesome stateroom. Spacious and very modern. We never had so much space in the wardrobe. Good for 4 suitcases. Nice balcony with good lounge chairs. The shower was even better than Aqua Class on Celebrity. The TV program was a joke! Every day the same main channels, no Movies to select without charge. Great to be on a smart ship! Service: It was the repositioning cruise from USA to China. So lot´s of the staff was from China. But they did a quite good job. Nothing to complain. The service in the restaurants (except Jamies) was as usually good, they had waiters and assistant waiters every night and also for lunch in American icon. Our room attendant did a ok job, not extraordinary but good. Entertainment: Here we have a kind of a black and white… Mama Mia was amazing, just like the Broadway show. Starwater in the 270 (which is a stunning location) was boring and even the technical features were not spectacular! We went to Sonic Odyssey only for 10 Minutes, again, average. Nothing compared to the shows on the Oasis! The other things like Bumper Cars, Northstar, and IFly are quite cool, but is it really a must have feature I am looking forward for every cruise??? I think it is a nice to have, not more! Internet was slow as on every ship! They explained me, that the satellites are not ready yet for the “Transatlantic- or European Market”. Well, in that case I wouldn´t promote this! And charge 30,-! Dollar per day. Especially when the regular prices in the Caribbean is only 15,-! This was a rip off! Customer Service: Well, we were from Germany (together with 300 other people). And there were also a lot of other Europeans. But they did nothing to make the “daily business” easier for them. NO German menus, NO German announcements, a ridiculous bad translated cruise compass. The Guest service manager told us that there is no need, when the ratio is below 10%. Hard to understand, this was the first time. And again, this is a “Smart-Ship”... To draw up a summary, not our No. 1 ship. Nice to see once, maybe twice, but we prefer the “traditional-cruising”. In fact, we would prefer the Oasis-Class always compared to the Quantum. And of course all the other ships in the fleet. Read Less
Sail Date May 2015
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