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334 Royal Caribbean Europe Cruise Reviews

We took Serenade of the Seas to Scandinavia and Russia. The ports of call were places I had been hoping to see for quite some time, and the towns were charming - especially Tallinn. The ship's worker bee staff seemed very pleasant and ... Read More
We took Serenade of the Seas to Scandinavia and Russia. The ports of call were places I had been hoping to see for quite some time, and the towns were charming - especially Tallinn. The ship's worker bee staff seemed very pleasant and cheerful.......customer service desk not so much. Our room attendant called us by our names immediately and did an excellent job keeping the stateroom clean. We had dinner at the early seating in the main dining room, and all waiters and assistants were quite attentive and very efficient. Windjammer was crazy as always, but we learned to go at off times or as soon as they opened the doors to avoid the pushing, rude fellow passengers. Those fellow passengers are my main complaint, and I think Royal Caribbean could do a couple things to make it more enjoyable for everyone. Send out an instruction sheet via email or travel agents which tell the rules for being a good passenger. This includes waiting your turn in line and not barging through as though you are the only person trying to get somewhere. Staff seemed proud of the fact that there were guests from 55 different countries on board, but I think everyone just needs a reminder about what waiting in line means. Also, the shore excursions were nice, but at $149 - $179 per excursion it was a shame to not be able to hear the guide on the bus above the roar of all the people carrying on private conversations. Have a sign at the shore excursion desk with rules for considerate travel for all to read. I know the guides had much info to pass along, but who knew what they were saying over all the inconsiderate voices drowning them out. Also, if the guides cannot keep the passengers quiet so those of us who want to listen can hear, at least tell them to use a microphone on the bus. A tiny Russian girl with a little voice and a lot of knowledge to share could not do so due to conversations going on in 9 different languages. Very disappointing to pay that kind of vacation money and not get the benefit of a good tour due to rude, inconsiderate fellow guests who think only of themselves! Read Less
Sail Date May 2016
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not ... Read More
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not receiving some sort of work, hot tubs not working, childrens water area not working, aqua theatre not finished, ceilings being fitted, we had one crew member tell us we were guinea pigs for proper passengers, we brought this cruise sold as a maiden voyage back in Sept 2015 only to be told the real maiden voyage is from Spain on 29th May. We were totally miss sold this trip, if it had been appropriately priced and we had been aware it was a shakedown cruise then we would have known what to expect, but we paid full price for this and were told by passenger services on board we could have 20% off our next booking, we have no intention of ever booking another Royal Caribbean cruise, we will be sticking to the more professional P+O. A complete waste of money and valuable holiday time, if you want to holiday aboard a floating shopping center, save money and book into a cheap hotel near a large shopping complex and visit each day for the duration of your holiday. Read Less
Sail Date May 2016
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a ... Read More
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a struggle to get a table. Food quality was not as good as on my last RCCL cruise. Afterwards had a wander on the open decks, seemed all the Jacuzzis were closed for cleaning, looked to me like they wernt even finshed, childrens play area pools had construction materials in and were roped off. The more we saw of the ship the more and more unfinished it was. The muster drill was done in the aqua theatre but the wait to start was so long it strarted to rain and I am sure not all guests heard the staffs instructions. Main dinning was ok but the vegetarian options are getting poore from RCCL not better! Day 2 was Formal and me and the wife like to dress for pictures and dinner, well jumped in the shower around 4.30 pm, not working, NO hot water, a visit to Guest services to be told sorry pipe burst and they were not sure where so they shut the wole ship down, other guests from different floors confirmed it was wide spread. I never imagined I would be on a cruise with around 1000 construction workers, this is not how it was sold to me. I paid the full price set down by RCCL, was never informed by the next cruise sales team it would be an unfinished unsafe ship! I understand there are always teething problems, but so many areas were unfinished or poorly finished, I suppose you buy a cheaper french ship and this is what you get, all of the other ships we have cruised on were built in Fnland by a german owned company and the difference in quality is clear to see. To sum it up feel cheated and ripped off by RCCL, shame really because we usually enjoy our cruises on RCCL ships. Was offered a small percentage but declined, will have to take it up with customer relations in the UK and Miami. Read Less
Sail Date May 2016
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of ... Read More
The cruise was sold to me on the basis of being a 'Maiden Voyage', but once on board it was indicated as 'Pre-Inaugural' or 'Preview' cruise. There was no indication the ship would still be in the process of being completed, with work men being everywhere. The Aqua Theatre not being ready was a big disappointment. The main dining room was a major let down due to the calibre of the food and the service. We ended up having to use the supplementary restaurants in order to get a decent level of food, spending another £200 in the process. On the first morning we had a sit-down a la carte breakfast in the main dining room. After waiting an hour for our order, random dishes arrived for our table in place of what was ordered and they were lukewarm. We left shortly after, hungry. The quality of food at dinner was mediocre at best, with service being very patchy. There were very few places to sit when it rained, due to the amount of outside public space. This drove people in to the limited seating in the Royal Promenade, even into areas that they had no intent of using, such as Sorrento's. This then made use of those places harder. I appreciate the ship is intended for more warmer climes, but rain is still likely in the Caribbean. An enclosed lounge area looking out to see was sorely missed - even the Solarium is unusual in that it is open to the elements. It seems you can sit inside or outside, but not inside looking out. You end up being forced to your balcony in order to get adequate seating and have some peace and quiet. The food in Windjammer was poor in areas of choice and quality. I don't see why the buffet cannot be the same calibre as that on Celebrity. The Coke lifestyle machine in the Windjammer had no ice leading to the drinks it dispensed being warm and unpalatable. There were very few hand-gel dispensers and people enforcing their use. The supplementary restaurants didn't seem to have them, and the main dining room was certainly not enforcing their use. They were notably absent from the frozen yoghurt area on the Lido deck. Given the high profile of Noro virus on cruise ships and how it can spread, this is a problem waiting to happen. We were woken at 1 am on the last evening by the people collecting the suitcases laughing, joking and being very loud. Given the time of the morning, this should be done as quietly as possible. The emergency drill was quite chaotic with people not quite knowing what they should be doing and people just standing around. There could be more structure to this. Johnny Rockets had a number of issues. There were 8 tables in the building, but the lack of covered outside seating meant there was a large queue. It was not easily apparent how people should queue for take away food over sitting in. The staff would suddenly break into a dance whilst food sat gradually going cold on the counter, which just exacerbated the length of queue growing outside. For some reason on a port day Johnny Rockets doesn't open for lunch, choosing instead to open at 2pm. There were also bolts emanating from the floor where the stools were clearly meant to be. The aircon in the stateroom started at a reasonable temperature, but after some maintenance one day the aircon only provided cool temperatures even after being turned up to maximum. The ladies toilets had large round bins in the cubicle instead of proper sanitary bins. My Crown and Anchor status did not appear on my card for some reason. Getting off the ship was an unusual experience with having to get off a deck that was below the pier line. This necessitated a steep metal ramp up and then down, with lots of people assisting with the needlessly difficult traversal. My wife and I are quite able bodied and could manage it, but I feel sorry for more elderly passengers. Given both the dimensions of the ship and tidal patterns in Southampton are known, I'm not sure how this came to be. It was clearly not the correct deck to have to disembark from. When we sailed on Anthem of the Seas last year on its second public sailing, we were impressed at both the finished state of the ship and quality of service offered. It does seem that it was pushed out to paying customers too soon. My overall feeling is a lack of consideration to paying passengers. We had been looking forward to the cruise due to it being advertised as a Maiden voyage as well as it being rare quality time for us to have as a couple. To not meet our reasonable expectations after the expenditure of time and money was a huge disappointment. The ship has been massively promoted in the media, but who cares about big slides and a robotic bar if the the basics such as food and seating are just not adequate? The promise of a new revolutionary ship was not delivered. Read Less
Sail Date May 2016
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, ... Read More
Harmony of the Seas – 22-26/05/2016 I'm not able to attach here, but I have photographic evidence of raw chicken that was served in the Windjammer buffet on the Harmony of the Seas and video footage of the ongoing construction, which will be put on Twitter. The cruise was sold to us as the ship’s maiden/debut/inaugural voyage, however when it became apparent that the ship would not be ready, Royal Caribbean began referring to it as a ‘pre-inaugural’ cruise. Either it was mis-sold or RCI changed their minds - either way it is unacceptable. Harmony of the Seas is an absolutely beautiful ship and I am certain that it will come into its own when it is finished, however this was not our experience. Of course you expect teething problems but there were hundreds of construction workers, working around the clock and staying in the cabins next to ours. Our cabin attendant told us that ours was the only cabin in the vicinity that wasn't occupied by contractors! Venues were incomplete, entertainment and activities cancelled, deck 15 and 16 windows shattered and missing, staff were not fully trained and the iPad systems did not work - the same issues brought up by others. But not only this, the ship was so unprepared for this sailing, that basic health and safety standards could not be met. There was no hand sanitizer near the main dining areas and on the penultimate day, we were told by a staff member that the ship had no hot water (?). On may 24th, in the Windjammer buffet, the guests were served a tray of breaded chicken that was completely raw. Being breaded, it only became apparent after I had begun to eat it. This issue was so severe that the Food and Beverage Manager immediately removed it from service and we spent the following hour in the onboard medical facility. I believe other passengers have reported food poisoning, but we actually have photos of the chicken. In response to Royal Caribbean’s claim that "As always, Royal Caribbean's highest priority is to ensure the safety of all its guests and crew members", we are bringing this issue to light. We contacted Royal Caribbean and gave them the chance to resolve the matter privately, but were told that although our complaint had been acknowledged, due to the number of complaints, it wouldn't be dealt with for up to 3 weeks... Regardless of what label you attach to this voyage, the passengers and crew were put at risk and the ship was just not ready to sail. Read Less
Sail Date May 2016
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times ... Read More
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times because they weren't clean. Hand sanitiser was rarely available. Loved the shows on Anthem but the entertainment has definitely taken a step back on Harmony. Food was less than average unless you wanted pay extra. Even 150 which we've dined at before on the Oasis was a mess. The 10 deck slide was fun but not worth the hype. Cabin and steward were lovely. To make matters worse I had a dreadful stomach virus for the last 2 days of the cruise...a coincidence that hand sanitiser was no where to be seen?! We will never cruise with RCCL again and fear that they have lost a lot of loyal cruisers after this dreadful cruise! Read Less
Sail Date May 2016
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first ... Read More
Worst week ever You should re name this ship waiting of the seas because that's what you will be doing. First night American grill one and a half hours before a starter arrives took over three and a half hours for our first evening meal.new York strip should be call sole of your shoe, Second night Chops grill which you pay for Reservation booked for 8pm Shown to our table at ten to 9pm Sat until 10.30 then walked out with no meal (shocking) Windjammer should be re named Jammer as its so small you will not find a table. Only 2 small bars in the main pool deck they can't cope. You will struggle to find a seat in any public area. If you happen to smoke forget it 4 tables deck 15 or casino 4 tables The service is dreadful. It's all about maximising profit Crammed in then extract as much money from them. Book again not even if it was free now at Southampton and can not wait to get of. I must say last night in the dining room the head waiter Milan went above his title and done everything to make it a pleasant night top marks for him shame there aren't many more staff like him.guest services was a joke lines that went on for ever air con stuck on full in cabin would not have been bad if we was somewhere hot cabin boy said he would get me a blanket maintenece workers all over,Aqua thearte and many other things not in use top deck is rammed with sun beds no tables anymore outside windjammer.no sope in some of the public toilets,large bins in the cubicle of the toilet as there was no sanatary ones in place dining room is so squashed the poor staff cannot get between tables as your chairs are touching the next tables. I would not recommend this ship to anyone in fact it has put me of cruising with rrc again Read Less
Sail Date May 2016
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of ... Read More
this beautiful ship was in no way ready for passengers ! with 1000 construction workers still on board the mess and noise ruined our holiday , also the fact they smoke anywhere they think they will , let aolone the health and safety of tools and power leads everywhere ! . A lot of what we had been sold of this ship was not open ie the water slides , the diving show , one day even the toilets on deck 16 the nearest bein g on deck 8 ! one good point was the food in the paid for resturants was excellent the free ones not so good , the best breckfast in the windjammer was the last day as if it was their last chance to impress , will we go back ? not sure ! we loved the ovation the maiden cruise was amazing , just feel very let down by rccl this time Read Less
Sail Date May 2016
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No ... Read More
We were used as guinea pigs!!!! This ship was NOT ready to take on passengers but did anyway. Toilets in staterooms often did not flush - reported - fixed (eventually). Basin water very tepid - reported - fixed (after a while). No orange juice in buffet for breakfast - when reported was told they had none on the ship!!!! - then it miracously appeared on the third day. Aqua show not ready and won't be for a while yet!!!! Saw a show with two comedians in the "Attic venue" - literally on for a total of thirty five minutes between them (not each) - the venue was far too small for the amount of guests onboard. ALL SHOWS had to be pre-booked - something that has NEVER happened on other cruises we have been on. Food in the buffet was not varied enough (choice I mean) and most of the time was tepid. The only good point on this ship was the food in the restaurants was very good, which we used on the last two days. There was a film channel on the TV but no guide or information as to when and what was on - I contacted the broadcast manager (well tried to on several occasions - he was elusive), but through guest services was told it was on a playlist with an eighteen hour turnaround - she said "the film you want to see should be on TV around 7pm" - so we rushed our dinner in the restaurant - just had the main course - and guess what? - went back to our stateroom and it NEVER appeared. Just another gliche. I asked about the 3D movies that were supposed to be shown - where I asked? I was told it would be in the theatre but guess what - NOT ready for this cruise!!!! My list is endless - along with MOST of the passengers on this cruise that should never have happened - there were people telling me that if they were offered a flight home from Rotterdam - they would take it - they just wanted to get off the ship - myself and my husband agreed. I spent most of the time on the phone talking to guest services about one complaint after another - stressed out - this did not help my high blood pressure at all. Read Less
Sail Date May 2016
An awful experience. The ship was not ready to set sail. Construction workers were still on board and even worked during the night ( noise ). A lot of the advertised attractions were not open and pool playing areas roped off. Breakfast was ... Read More
An awful experience. The ship was not ready to set sail. Construction workers were still on board and even worked during the night ( noise ). A lot of the advertised attractions were not open and pool playing areas roped off. Breakfast was served cold and when exchanged, was cold again. Our TV was not even configured to work and was not resolved until the day before we disembarked. Paid for a premium restaurant package, only to be told that no reservations were available. After visiting these restaurants in person, we were able to book two of them. So bad communication there. I must say however, that the food and the staff in Jamie's Italian and The Chops Grille were amazing. A customer service assistant advised us that the journey had been an absolute disaster. Even she tried to contact the maintenance department for us twice, but nobody answered. Shameful. Read Less
Sail Date May 2016
Here is my feedback to RCI. I think that it is a balanced review. I thought that other Cruisers may be interested. The good bits: Check-in – arriving at our chosen time, we were directed to a check-in agent, who scanned the Sea ... Read More
Here is my feedback to RCI. I think that it is a balanced review. I thought that other Cruisers may be interested. The good bits: Check-in – arriving at our chosen time, we were directed to a check-in agent, who scanned the Sea Passes, we answered the three questions, and we were on our way. Less than two minutes. Now that is a WOW! Stateroom cards awaiting us, loaded up with what we had ordered and our benefits as Gold members. Big improvement. USB charging points in the stateroom – extremely useful. RoyaliQ. A very useful app which we used a lot. Staff. They were almost of the usual RCI standard but were obviously fighting the incomplete services. They were most apologetic when something didn’t work or they had run out of things. Despite it all they gave a very good impression. Grease. We have seen this show numerous times from the West End to amateur productions as well as the film. This beats the lot by a mile! The set, the lighting and the sound were superb. The choreography was divine. The acting was excellent. The singing was great. Only one small gripe. The song which Sandy sings at the end of the records scene with Rizzo, was sung far too powerfully. It was not in keeping with either the song, which is sad, or the character. It did show off the power in the singer’s voice but it did spoil the song completely. 1887. Forget the so called story line (it was invisible to all except the creator!!!!) this was a superb show. We have seen several ice shows on RCI and this was the best by far. The costumes were amazing, the skaters were so very professional and the lighting effects were unbelievable. We attended all of the headliner shows except Tenors of Rock (not our taste in music) and all were excellent entertainment by very professional acts. We especially like Bobby Davro. The Orchestra. I know it was only one set up on deck 5 but they were superb. I could have sat through a whole show of just them. Jazz on 4. We don’t normally stay up late but on all four evenings we stayed up way past our bedtime to listen to these musicians par excellence. I cannot find words to describe the pleasure that they gave us. I have kept their names and will be ordering CDs of their music. I must also add that the young lady barman was outstandingly good. I think that her name was Kristina. Wonderland. A restaurant which kept us guessing from start to finish. The tastes and textures were an amazing mix which gave pleasure to the senses. It was good to see that Chops Grill has not diminished in quality at all. The menu in the American Grill was extensive and the quality of the food was very good. The bad bits: Our table in the American Grill (306) was difficult to get to and very squashed with other tables. The impression was of tables being crammed in together to make up the numbers. The wine waiter never came to ask if we wanted anything (which we did) and we had to ask our waiter who obviously didn’t have a clue about wines. As a result, we had half-finished our main course before we ordered. We only had a glass each instead of our normal bottle as there wasn’t time to finish it. All the restaurant staff appeared to be rushed and not working as the relaxed efficient team that we are used to. I suspect that the processes need to be sorted out. There were far too many technicians working in all parts and on all decks of the ship. To see cables being run in to booths on Deck 8 (or was it 5?) showed just how much work there was to do on the ship. Also equipment being installed above roof panels with wiring hanging down waiting to be connected. We had anticipated small glitches (e.g. no channel descriptors on the TV Guide page, water handle on the basin out of alignment) but not the major failings and incomplete work. There were boxes and cabinets waiting to be used in the public areas. One balcony area was full of boxes and equipment roughly covered with a tarpaulin. There was equipment waiting to be installed in the bar area of Wonderland. I have experience of work being contracted to French maintenance organisations so I should not have been surprised when the ship was in the state it was. Never did the French deliver something to schedule! The difference with my organisation is that we refused to accept the work until it was completed and we invoked the late delivery clause in the contract. The PA system on decks 5 and 8 was useless. We couldn’t make out a word that was said because of the echoes. Because there was no PA in the rooms we didn’t hear a single announcement in the 4 days that we were on the ship. It was OK for hearing the emergency alarm. Booking a restaurant was not possible from either the app or the TV. You had to go to the restaurant itself to book it. By the time we realised this many of the slots we wanted were full. Fortunately, the staff did their best to accommodate us. Having to wash your hands before going into the Windjammer restaurant is an aim to be applauded. However, only having 4 wash basins meant extremely long queues at peak times. This was totally unacceptable. At least 4 or 5 times that number of washbasins are required in order to give an acceptable wait time. We spurned Windjammer as a result. The normal sanitizers should be available until this is sorted out. Not enough thought has gone into this. What is especially annoying is that all other restaurants either have sanitizers or nothing at all!!! Where is the consistency? Finally, the biggest failure of all. After I booked this cruise back in October it struck me that I had never heard of the Harmony of the Seas. I went to your web site and looked it up. The background image was of the Aqua show with descriptions of how it is amazing and proving to be a great success on your other Oasis class of ships. Other friends had also told us how good it was. To find out after we were well underway that it would not be on was a major disappointment. Watching the rehearsals showed just how far behind it was. I fail to see how an organization like RCI could not have had the rehearsals carried out on the other two ships when the pool and trampoline were not being used. This is a major failing of RCI. Some of the shops were not open. Either they were not ready or the concessions had decided that it wasn’t good for their brand image to be on a ship with so many issues. I received three e-mails about the need to have the check in completed and the sea pass ready at the appropriate time. I did not receive an e-mail saying that there was still lots of work to complete on the ship and that the Aqua show would not be available. At no time before the cruise was I told that this was a “pre-inaugural” cruise. That phrase only was used on the 3rd or 4th night by the Cruise Director. In summary, the ship should eventually be up to your usual standard and meet the expectations which RCI dedicated cruisers have come to expect. But on our cruise (and I suspect the current one also) the ship simply wasn’t ready for fare paying passengers. It was OK to have some Elite Class and above passengers on board on a complimentary cruise to receive their feedback but not for passengers to pay money. This ship is not yet ready. I am sure that you are considering compensation to the passengers. Read Less
Sail Date May 2016
I am giving a review more of the ship than the cruise. We had a four night cruise leaving Southampton to Rotterdam. We also knew this was a tester cruise and certain thing might not be working etc so we did travel knowing these things. ... Read More
I am giving a review more of the ship than the cruise. We had a four night cruise leaving Southampton to Rotterdam. We also knew this was a tester cruise and certain thing might not be working etc so we did travel knowing these things. All in all I would say things where plenty good enough, the water show wasn't ready but apart from that nothing to moan about really as things like workmen being here and there doing final fixing etc was expected. I have to say well done as always to the ease of embarkation to the ship, I was worried that a ship of this size would struggle but it was a doddle, in fact it was so good it makes you think how fantastic was that. Our room was a balcony cabin (8678) which was once again what you come to expect from RC and that is lovely, I would have preferred the bed near the window rather than when you walk in but that's a bit of a nothing. Lovely delightful cabin staff as again what seems to be the norm with RC. Now everything here sounds perfect and yet I have given a 3 star (average rating) This is due to lots of things that I found where just not as good on this ship as others. Having to book for shows made things more awkward, having to book the specialty restaurants the same again. The fact johnny rockets the bars almost everywhere was a case of get in the que. Certain places like guest lobby we waited over 30 minutes to get served. And maybe the worst one was the Diamond club, this was simply a waste of time even trying to get a drink never mind a seat. I cannot exactly put my finger on it but if I was booking a full 7day plus holiday as I will be doing I would try my hardest to avoid Harmony and go on a smaller class of ship. I went on the Allure of the seas last year and even though that is almost as big I found that much better. I should say the holiday overall was fantastic and worth every penny, I should also say the Ice Show and Grease where as good if not better than any west end show. I actually think as I sit here I should give 4 stars but I am going to stick with 3 as that's overall what I felt. I would say try the Harmony for yourselves, I feel this will be a good ship for family's and kids etc. I won't review the 4 restaurants we ate at but again I felt these where all very average but the service as Wonderland was dreadful. Read Less
Sail Date May 2016
We thought we would try this taster cruise, have not travelled on Royal Caribbean before, but have on P&O, Cunard, Fred Olsen and Saga. Very quick to board using on - line sea pass. A beautiful ship, a work of art. Some work was still ... Read More
We thought we would try this taster cruise, have not travelled on Royal Caribbean before, but have on P&O, Cunard, Fred Olsen and Saga. Very quick to board using on - line sea pass. A beautiful ship, a work of art. Some work was still going on around the ship, but most places were operational. But ....... we were glad it was only 4 days as we would not go back on this ship. We found that compared to the P&O Azura there were not enough shows for us. It caters mainly for families I would say .For which the facilities looked excellent. The theatre was lovely, and Grease excellent, but Azura has 3 main venues. The drinks prices were very dear, plus 18% added. If you liked walking around and drinking it was great. In our opinion it was not a proper cruise ship, such as Cunard. It was brash and noisy, Butlins afloat !! The food was good in the main restaurants, breakfast was a nightmare in Windjammers, worst we've seen. Also no midnight buffet on this ship !! Just a small pizza bar with a long queue ! All in all there was a wide age range, but if you want refinement and a stylish cruise I don.t think this is it. Its a seaside resort on sea. Read Less
Sail Date May 2016
Right let’s get this straight, The ship was 99.999% finished so everyone stop bloody moaning about everything. Get a life. We did not have a problem with anything at all, sure people moan about something that will come back on ... Read More
Right let’s get this straight, The ship was 99.999% finished so everyone stop bloody moaning about everything. Get a life. We did not have a problem with anything at all, sure people moan about something that will come back on because someone has had to turn something off for a short time. Me and my 4 mates loved every minute of the cruise, the ship was awesome and all the staff were just as good. The food was outstanding and the service was just as good everywhere around the ship. We had a really good cruise because we did not spend the whole time at guest services moaning and trying to get something back. I spoke to a couple who were in their 70s and they were complaining the water slides were closed.Yeah right as if they would have used them anyway. Let’s move on, Its awesome ship and it has it all. It’s perfect for lids of all ages and perfect for families and couples. There are so many options to eat for free and some you do not. Book this cruise and it will blow you all away if it’s a little high for your budget book the Oasis or the Allure which are the same apart from no water slides or the Ultimate Abyss at the back of the ship. So harmony gets big thumbs up from me and my friends Read Less
Sail Date May 2016
Yes the ship had problems and not complete in places, we had a crown loft suite no phone no TV for two days and lost hot water for a day or so, I washed in the sink using boiled water it took me back many year when grandparent wash in ... Read More
Yes the ship had problems and not complete in places, we had a crown loft suite no phone no TV for two days and lost hot water for a day or so, I washed in the sink using boiled water it took me back many year when grandparent wash in the kitchen unless we got the tin bath in. but on board there was over 2000 royal Caribbean staff being battered with complaints and if they were my staff I would be so proud, all kept smiling all kept helping they made our cruise yes the issues were there but the food was great show fantastic and thing to do well where endless in seven days we could not do it all the ship have to offer, for sure one of the wonders of the seas it like all the best bits of all the ships are there. some passengers only task was to look for the faults I know we had issues but amazing staff made it very bearable I think I would be very sad if I let the negative rule the positives if you want to enjoy this amazing ship you will. construction or constructive you decide trust me you can have a great time thank you to all the staff on board you went beyond under duty and extreme pressures well you kept smiling and kept us have fantastic holidays see you all in September. Read Less
Sail Date May 2016
Oh dear what has happen to Navigator of the Seas. Leaking pipe work engineers working most of the week to trying to solve the problems, ceiling panels out on deck 7. Staff moral seemed very low, not the usual friendly staff that we ... Read More
Oh dear what has happen to Navigator of the Seas. Leaking pipe work engineers working most of the week to trying to solve the problems, ceiling panels out on deck 7. Staff moral seemed very low, not the usual friendly staff that we experienced on a previous cruise with the Royal Caribbean.Lacking bar staff elderly passengers have to stand queuing at the bar to get served, didn't seem to be enough to bar staff around in the theatre, Star bar, Two Poets bar etc.Booked a table for two for dinner, was allocated a table of eight, when questioned we was told no tables for two available.We were lucky out table ended up with some really nice people on it. They menu in the dinning area was not very exciting, and lacking in vegetables, long time between courses.Windjammer food was good ,tables left uncleared. Come on Royal Caribbean you can do much better than this Read Less
Sail Date May 2016
Embarkation was excellent, we arrived at 12 and there was no waiting. We went straight to the Windjammer which was very good especially as it was the first day. Our cabin was ready at 3pm. The ship had apparently been in dock for some ... Read More
Embarkation was excellent, we arrived at 12 and there was no waiting. We went straight to the Windjammer which was very good especially as it was the first day. Our cabin was ready at 3pm. The ship had apparently been in dock for some sort of upgrade, all I can say is that our cabin and other areas around the ship were looking old. I was very disappointed to see thick dust on the drawer rims but other than that it appeared to be clean. The entertainment and activities were ok. The guitarist, and the other 3 bands were excellent. The dining room was a real disappointment. For the first time in any cruise we chose to go to the Windjammer for breakfast and lunch as it was better than the dining room. The service both at breakfast and lunch was awful. Evening dining wasn't great either, it wasn't the fault of the waiting staff. The food wasn't good, was unimaginative and we often found that we had trouble in finding something we wanted to eat. On one occasion there was cherry dessert but they had run out of the cherries that was normally used for the dessert so used glace cherries which was disgusting. The desserts in the Windjammer were mainly gelatine and far too sweet. We were very happy with the ports but we were not happy with the shuttle charges that were charged by RCI. There was always an issue with sunbeds on sea days. People were up well before 8 with their towels on beds and then left for hours before returning if they returned at all and staff did not remove them. Fortunately we were on board with a group of 10 of us so had great fun however I would not sail on the Jewel again. Read Less
Sail Date May 2016
Took a 7ngt vacation from Southampton to Barcelona on May 3rd. Weather was disappointing but the ship was impressive especially the 270 venue, the covered Solarium and the Seaplex sports venue. Staff were generally friendly and ... Read More
Took a 7ngt vacation from Southampton to Barcelona on May 3rd. Weather was disappointing but the ship was impressive especially the 270 venue, the covered Solarium and the Seaplex sports venue. Staff were generally friendly and accommodating and our room, a large interior stateroom on deck 12 was modern and spacious. The virtual balcony was interesting but you do get tired of looking at what is just a large TV screen. RCL pride itself on innovation and the robots in the 270 Venue were great as is the backdrop but I think they can harness this technology more as they figure it out. Novelties included the Bionic bar, the North Star and iFly (as you only get 60 seconds in it). The bumping cars are also very popular so you don't get long on them either and I found one staff member here extremely rude. Food was excellent in the Windjammer and very good in the Grande but I found all the other complimentary restaurants poor and pointless. Also the 18% service charge on everything made the vacation expensive. A lot of effort was put into the Productions (Spectra, the Dream & the Beetles tribute band) but there was little else on and they kept repeating the shows each night. One annoyance was that you had to book some of these shows to get in which is again unnecessary as is having to book dinner every night. All in all I would advise cruisers to stay away from the Atlantic as it is a windy and uncomfortable voyage that even Ovation couldn't disguise which was surprising given its size but once we entered the Med she was fine and the sway dissipated. On the room front the insulation was poor and I could near neighbouring cabins as well as the sound of toilets flushing which was akin to 'Thunder' as the suction was so strong flowing though the pipping. Our last Cruise was on Regal Princess and I think the rooms were better insulated and I didn't notice the aforementioned flushing noise. There are elements of Ovation that were better than Regal, namely the 270 Venue, the Solarium, the Seaplex, the food and the general liveliness of the ship but Regal's Atrium can't be beaten, nor can its running track which is away from the pool and deck chairs. In a perfect World I think we need a ship with Regal's decor, Atrium, running track and Movies under the Stars, Ovations 270 Venue, covered front of ship Solarium, Esplanade and Seaplex and Celebrities Grand Dining room and Solarium (as an indoor pool). Read Less
Sail Date May 2016
Ovation of the Seas is a brand new ship and in that respect, it did not disappoint. The ship is beautiful and has a lot of nice features. It also has some things that might not appeal to everyone. This was kind of their maiden voyage and ... Read More
Ovation of the Seas is a brand new ship and in that respect, it did not disappoint. The ship is beautiful and has a lot of nice features. It also has some things that might not appeal to everyone. This was kind of their maiden voyage and the ship will eventually stay in Beijing. We had a balcony cabin and the cabin was comfortable and has lots of storage space. The usual toiletries that you expect on a ship were missing. We had to ask if we could have tissues and a shower cap. The food overall was OK. The big difference is that there is no central dining room. We like the anytime dining and they way you have to do it here, making reservations ahead of time for the 4 or 5 "free" restaurants on board, defeats the purpose. Came to find out that all the Quantum class ships are like this. Not a fan. The menus for a short cruise would have been OK but in 25 days there was not much variation. Ended up having dinner a the buffet most of the time. On that subject, the buffet closes at 9:00 pm. Weird.... The entertainment has mixed reviews as well. They had two and then three shows that you had to make reservations for. We did not care for The Dream but a lot of people we talked to did like it. The others were OK. They had different entertainers come on board throughout the voyage and some were good and some not so much. As always, that is a matter of preference. The 270 room is high tech and very nice, however, the seating is uncomfortable and arranged in such a way that you cannot see the stage from many seats. Not the best place to see the shows and there are a lot of activities in this venue. They had afternoon movies but the glare was too much and made it hard to see the movies. The service throughout the ship was excellent. Everyone went out of their way to be helpful. The ports were varied and always fun. Ending up in Dubai was the highlight of the cruise as that is some city! Read Less
Sail Date May 2016
We choose this cruise because it doesn't normally follow this route . Was repositioning to Venice to do the Greek islands Area. We like this ship because it,s not massive but big enough to lose yourself. The staff are always ... Read More
We choose this cruise because it doesn't normally follow this route . Was repositioning to Venice to do the Greek islands Area. We like this ship because it,s not massive but big enough to lose yourself. The staff are always friendly and helpful. The dining room provided good food and serving staff were excellent especially the wine server. The entertainment was a bit hit or miss. The Beatles tribute band were excellent and So was the west end singer. The centrum events were generally entertaining. All the bars were good and staff friendly. Our favourite area is the adult solarium , always peaceful and relaxing. The best snacks served here as well. All ports and excursions were very good especially Valletta Malta, the forted port was stunning and the long walk upto the fort in koto was very satisfying when we reached the top, stunning views. Finally embarkation and disembarking was easy and stress free. And what place to finish up a day in Venice. Read Less
Sail Date April 2016
Booked a suite so we could get double points to take us to Diamind Plus status, having been on the Anthem last October round the canaries and this being the same class of ship we knew what to expect. Coud'nt fault the staff in ... Read More
Booked a suite so we could get double points to take us to Diamind Plus status, having been on the Anthem last October round the canaries and this being the same class of ship we knew what to expect. Coud'nt fault the staff in particular the bar staff in Boleros who were most efficient and welcoming. Don't like the rotation of dining, we prefer the classic dining room experience so had all our evening meals in the windjammer which was ok. Could'nt understand why they would'nt sell cigarettes due to being in Europe we were told? It's a lovely ship but would'nt go on this class of ship again, we prefer Oasis class and have booked on the Allure this Christmas round the Caribbean for 16 nights (back to back). The entertainment was first class as usual with good variety of shows and never a problem to get a seat in theatre but sometimes a problem in 270. Apart from the weather being rather cold there are always things to do if you want to. Read Less
Sail Date April 2016
We choose this cruise as we have neever been on a maiden voyage before. The embarkation and disembarkation were both a wonderful celebratory event, that seemed to have no queues as we all spent time hugging characters and taking ... Read More
We choose this cruise as we have neever been on a maiden voyage before. The embarkation and disembarkation were both a wonderful celebratory event, that seemed to have no queues as we all spent time hugging characters and taking pictures along the way. The Ship is huge, beautiful, clean but keeping with a familiar RC layout so easy to find things. The ship is fitted with tablets at lifts etc. where guests can swipe their card, check their own personal itinery and signup for events, this is also available on the TV in the bedroom. This was great for us, as we did not queue at all for any of the activities, just turned up at our allotted time. We really enjoyed the wind-tunnel/sky diving, rock climbing, dodgems and 'North Star' observation pod. As like all RC ships the sauna, swimming pools and gym were great. We weren't a big fan of 'Spectre' show. The entertainers were great and effects wonderful, just didn't like the show too much. But everyone else seemed to. We were upgraded heavily for this trip, so our huge stateroom with balcony was wonderful, mdern, clean etc. Loved the T.V. system. Many ships now allow you to see your bill etc. on the T.V. but Ovation lets you run your entire trip from the T.V. Our stateroom attendant was brillent too. We enjoyed all our meals and the service though we heard that others didn't have such a great experience. It took until the second night for room service to begin. All the restaurants were great, but I do prefer the stately dining of ships like 'Independence of the Seas'. We particularly loved the adult only swimming pool with small water falls and exotic decor. We LOVED this cruise and the ship. A mixture of incredible luck, a great ship and staff. Read Less
Sail Date April 2016
Maiden voyage cruise with an extra 3 days added. BIG BIG BIG mistake. The additional 3 days were certainly not part of a maiden voyage, just a money making add on. They were still doing work on interior of the ship as we sailed. Staff ... Read More
Maiden voyage cruise with an extra 3 days added. BIG BIG BIG mistake. The additional 3 days were certainly not part of a maiden voyage, just a money making add on. They were still doing work on interior of the ship as we sailed. Staff inexperienced in the dynamic dining. Our personal stateroom attendant was quite lazy and in fact our sheets were not changed for a week! Two days no flannels in bathroom and dirty hand towel was left under the sink unit for 3 days. During one meal, we had to endure full food rubbish bins being wheeled past our table! The queues for customer services were badly organised and problems not really dealt with, so entailed several trips and waits to sort out. The décor of the ship was in the main beautiful but the whole ship was geared towards the Eastern market, even the products in the shops were brands not normally sold on ships. The cabin was lovely and well decorated. I have been on several maiden voyages and this was so disappointing and not enjoyable at all. I wont go on another one. I have been on quite a few cruises and this one was the worst. Read Less
Sail Date April 2016
Being a Diamond Plus Member as I was looking forward to sampling the New Ship, and also seeing all the new technology. We were not dissapointed !! the ship was amazing but not sure about the light blue hull though ?? makes it look wishy ... Read More
Being a Diamond Plus Member as I was looking forward to sampling the New Ship, and also seeing all the new technology. We were not dissapointed !! the ship was amazing but not sure about the light blue hull though ?? makes it look wishy washy .... Our check in was really fast, and as we were in a Grand Suite the room itself was the best suite I have ever stayed in !! with fantastic lighting and loads of space. Technology was working ie, the RFID Bands but we still had a Room Card which was also RFID so did not understand why we had two types of charging mechanism ?? but as the cruise went on I understood through technology gremlins why this was the case with several crashes of the computer system and the inability to book things through the room system. However this did not affect us as we had already booked everything prior to boarding . Now I am NOT a dynamic dining fan but I do see the benefits when it works correctly, however I feel this ship has lost its identity as: 1. It was too full and waiting 5-10 minutes every time I wanted a drink was tiring in the end 2. The Music Hall venue plus every other venue was constantly full and it was not pleasant moving around a crowded ship 3. Technology paying for a drink was slow and sometimes did not even work which caused further delays at the bar itself. 4. If you class this size of ship against the likes of the Independance which has far more space and makes you feel like you can breath, this ship uses every spare inch of space, is the same tonnage as the Independance, but has nearly 1000 passengers more than the Indy then you can see my point. Personally there was too many passengers on this ship for the space available, and unfortunately I will not be sailing on the Quantum Class again. I would rather stick with the Freedom or Oasis class of ship. A cruise is also a personal experience and I feel this was lost on this trip and due to the number of passengers on board it certainly was NOT relaxing. In its favour was the class of the fittings and carpets which was sumptous and the 270 cafe was the best, but strangley the area is carpeted and passengers were dropping food and drinks everywhere which was ruining the carpet area? Windjammer was crazy and again due to the quantity of passengers onboard this was heralding loads of complaints from disgruntled passengers, who were eating breakfast in the corridor with plates on their knees! I am glad the Indy is back in Southampton, as I would not want to take a longer trip on this ship than is needed, as I think I would suffer with Cabin Fever and claustrophobia. Most of the staff were really good and the speciality dining was excellent. In fact the Chefs Table was one of the highlights of this cruise, and I am certainly glad I had prebooked most things before boarding. I did actually enjoy the weekend as a break ... but would I return on this class of ship again? the answer is not ... I would rather stick to other classes and my trial experience reached its objective without investing a considerable amount of money on a longer trip. Again ... Smoking in the Casino ruined any type of playing experience due to the terrible smell and I cannot understand the reasoning behind this, as smokers are in the minority on a ship now, and I have no intention of breathing in their fumes which must cost the the Cruise Line money now as I had no intention of staying in it. I am a RCL loyalist but I have a choice, and I am glad I have already booked the Harmony for my next cruise as a holiday is now a restricted choice for most people now, so booking the right one is critical. Read Less
Sail Date October 2015
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