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Cruise Ratings
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Sail Date: September 2019
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make ... Read More
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make introductions every night. This has always worked well on previous cruises. On this occasion I got ready for the evening meal, spruced myself up ready to make new friends and found myself all alone. After two nights I spoke to the Maitre .D who said there were two other ladies due to be at my table but they had obviously decided not to use the dining room. There were no other tables with space I could move to apart from those occupied by family groups. As I didn’t want to intrude in families I went on every other night to the Windjammer. I have no complaints about the buffet food but this was not the holiday experience I had been hoping for. As I eat alone most nights of the year I find having company for my meal something I really look forward to. Obviously I pay double price as a single passengers to then have this disappointment over the meal was a real blow. Not RC’s fault but I will probably not ever book another cruise in case the same thing happens, The embarkation was wonderful. From being dropped off by taxi just over ten minutes to being in the buffet. Cabins ready within a couple of hours. Nice cabin, sofa a bonus, kettle which I wasn’t expecting. Comfortable bed, great shower. I had an aft cabin, no 8710. Disappointed that there was just a door with a high window so couldn’t easily see out. However the balcony itself was good with two armchairs and a sun bed. The ports of call were generally very good apart from Ibiza and Majorca which were not at all inspiring. Watch out in Cadiz. I had my purse stolen and I still don’t understand how that happened. I thought I might have a bit of advice from Guest Services about informing the police, etc., but they were completely disinterested and offered no help at all. I have enjoyed my days away but they could have been so much better after paying £3500. Read Less
1 Helpful Vote
Sail Date: August 2019
Had great time , took my 12 year old daughter did not know what to expect after reading the last review. (Did notice dents in the lift doors and did hear about the young man who was tazered and the 39 passengers that had to leave the ship ... Read More
Had great time , took my 12 year old daughter did not know what to expect after reading the last review. (Did notice dents in the lift doors and did hear about the young man who was tazered and the 39 passengers that had to leave the ship from the week before we sailed) But thankfully we only experienced well behaved children and young adults on our cruise . Totally overwhelmed by the sheer size of this ship . Went on and explored at approximately 11am . Our time was 1-30 pm to embark but it really doesn’t matter what time you get there. The facilities are outstanding , from the pools to the flow rider to the theatres and dining rooms unbelievable ship . A couple of negatives , 1) the windjammer is an ‘buffet type diner’ I just personally found it stressful , just too busy , but the food was fantastic. Brilliant choice. 2) I didn’t have drink package for myself just my daughter and sometimes I felt like that I had took the cheap way to cruise when occasionally bar person would say ‘oh just a soda package ‘ 3) My room , nothing wrong with it but my daughter got chocolate on the cover the first night and it was not change throughout our stay , and even be night her sheet was missing so I found a trolley in the corridor and took one of it. Maybe I should have said something? Also I love the animal towels they put on your bed but we only got one , my daughter was so excited wish they could have done more has a friend she met had three, but I do understand they are busy. But all small things compared to the rest of the positives . Pool fantastic my daughter loved the jacuzzis Entertainment absolutely brilliant loved it all , went to grease , comedians , brilliant ice show, best night was silent disco we had great time , it was all just fab! Loads to do on ship , never got chance in the 6 nights to do it all and relax and we only left the ship once in Spain for couple of hours. My daughter loved the quiz at 8 pm every night even though we were not too good at it, then we did the family game show and then watched whatever was in that evening in the theatre fantastic! We also ordered the complimentary continental breakfast 2 days to our room , we loved it , what a treat. But the best experience we had on our holiday, was the dining . Our waiter and waitress was fantastic Lisele and Remidios . They made us feel so special catering to our every needs.. going out of there way to please us . We had great view of the sea from our table absolutely loved going down for dinner. Fantastic food, from duck to steaks to lamb chops and large shrimps !! We had an internal room which had plenty of space for the two of us and I loved it was so dark so slept later. Brilliant time we just want to go again . Read Less
Sail Date: August 2019
This was our first cruise and we absolutely loved it. 2 adults & 1 teen Our Balcony Cabin was bigger than expected and equipped with everything we needed, a bit dated but clean and comfortable. Nice bedding and comfy beds Very ... Read More
This was our first cruise and we absolutely loved it. 2 adults & 1 teen Our Balcony Cabin was bigger than expected and equipped with everything we needed, a bit dated but clean and comfortable. Nice bedding and comfy beds Very Happy with our room attendant Sugi who was always smiling and kept our cabin in good order. We had a little problem with the Pullman bed on the first evening and that was dealt within minutes followed by an apology letter. We opted for “my time dinning” although booked our time slots in the planner before we sailed this way we still could be allocated the same table and waiter each night. Our waiter Beemal was great kept us entertained and was very attentive. Could not fault the food in any of the restaurants, bars or Cafe’s. We mainly ate in the main restaurant for breakfast, lunch & dinner. We used the Windjammer a couple of time and found the food to be very good, huge choice and although it was busy we didn’t have a problem finding a table. Johnny Rockets was also really good, milkshakes were amazing and worth the additional $9.95 per person on there own. The pool areas were quite busy especially on sea days when it was more difficult to find a sun bed, also it was school holidays so ship was generally busy, it never seemed overly crowded and we liked the adult solarium. We never had much of a wait getting drinks around the pool bars, the sky bar was our favourite, the staff were the friendliest, not that you need to go to the bar as there are plenty of waiters walking round delivering directly to our sun beds. Ice show, dance shows and Grease were amazing. My partner used the gym which was well equipped and he had a great view when arriving a ports first thing. We had the Key package and I would recommend it, it come with quite a few perks including the reserved seating for all the shows and the internet. We also were allocated time slots for the climbing wall, flow rider, ice skating and trampolines (we didn’t get round to doing most of them) The first day lunch was served in the main dining room but used the chops grill menu, It was a lovely and relaxed way to start our cruise. It was also nice to leave the ship when we wanted to rather than waiting to be called. Overall for what we paid which was about £17 per per person per day it was good value and would get again if offered at the name price. The only thing I would say is that it’s not fully advertised on the ship and you have to ask when you go into the theatre and shows to be seated. We had to select a showing for the Grease performance and was advised to meet in the bar and would be taken to our seats, this didn't happen so we made our own way and was shown to our seats. We left the ship at both ports in Spain but just had a walk around did not do any trips but would consider on our next cruise (already booked) it’s a shame the independence is not sailing from the UK next year as we really loved it, just hoping Athem lives up to it. Overall we had a wonderful cruise! Read Less
Sail Date: August 2019
We chose this cruise for the itinerary and the cost. Usually cruise Celebrity but the cost for this was less for equivalent sailing. Our status with Celebrity transferred over to Royal and was a great benefit for us. All the ports ... Read More
We chose this cruise for the itinerary and the cost. Usually cruise Celebrity but the cost for this was less for equivalent sailing. Our status with Celebrity transferred over to Royal and was a great benefit for us. All the ports were great and crew was excellent. We only did two excursions and they were arranged privately. Did a tour in Tallin, Estonia and a 2 day tour in St. Petersburg, Russia. Other ports were Skagen and Copenhagen, Denmark; Stockholm, Sweden and Helsinki, Finland. We began and ended in Amsterdam. For the ports - do your research. The transfers were expensive and not always necessary if you like to walk - and not always a long walk. Some of the areas were a short distance from the dock. The Brilliance was very shiny and new in most of the public areas. The Schooner Bar and Colony Club were very dark and reminiscent of an older type of ship decor. The cabins are in need of a redo. Food is very subjective. Meat ordered medium rare was usually overcooked and replaced. Other dishes were good and bad. I never went hungry! Read Less
2 Helpful Votes
Sail Date: August 2019
We have cruised 3 times with Royal Caribbean and decided we shall not ever travel again in their ships. Grubby worn and extremely lacking of any luxury fixtures or fittings. The chairs in the Stsr Lounge were extremely worn torn and shabby ... Read More
We have cruised 3 times with Royal Caribbean and decided we shall not ever travel again in their ships. Grubby worn and extremely lacking of any luxury fixtures or fittings. The chairs in the Stsr Lounge were extremely worn torn and shabby and some of the rest rooms left a lot to be desired..,. Broken door handles and fixtures missing....if you miss dinner and attempt to eat in the Winjammer it closed st 9pm do we were left to eat pizza at the small cafe on the promenade which was heaving with very loud teenagers. Great trip for families but some parents are oblivious to the antics of their offspring and we witnessed a good fight between some youngsters who were throwing ice cream at each other covering walls and floors on deck 11....bar staff were excellent as were the casino staff but the lack of quality isnd detail of cabins was very disappointing. we Are planning a cruise next spring and shall definitely be joining Celebrity again....maybe a little more expensive but extremely superior quality.... regards. Lynda Guy Read Less
4 Helpful Votes
Sail Date: August 2019
Where do I begin .... or should I just say wow I'm glad i'm off this ship. We have sailed with many companies down the years including Royal Caribbean and always had wonderful experiences with excellent ports of call, lovely ... Read More
Where do I begin .... or should I just say wow I'm glad i'm off this ship. We have sailed with many companies down the years including Royal Caribbean and always had wonderful experiences with excellent ports of call, lovely fellow passengers and fantastic service. However, we have never sailed from a UK port in the height of the holiday season and I have to say we will NEVER do this again. I really do not have words to use to describe this latest experience but disastrous might be the best expression. What happened to manners, courtesy, politeness and general awareness amongst the British public. It is obviously a lost art. The clientele that Royal Caribbean are obviously trying to attract on this ship is not what you would expect on a cruise ship. During out 14 day cruise we had numerous families removed from the ship at various ports, fighting in the lifts which caused the lifts to be closed to clean up the blood, numerous random acts of nudity, severe drunken behaviour and one incident of a youth being detained in the ships cells for the last 2 days of the cruise. Even our comedian commented that the price of cruising has obviously gone down due to the clientele on board. People would stampede into the lifts before allowing anyone to get out and the entire ship just became survival of the fittest. Even on quiet day when there was an abundance of sunbeds available there were certain families from the North West of England who would hover around the consierge sunbed area and wait for the deck patrol members to walk away before charging on mass into the area to occupy as many sunbeds as possible then argue and refuse to move when advised they were not allowed to stay there due to the fact they had not paid for this service. It was all about taking as many 'selfies' as possible in this area for bragging rights when they got home. They constantly threatened the staff that if any of their property was removed they would claim against the company for theft and damage so the staff just gave up. This was the general attitude around the ship so in the end most of the service staff just gave up due to the way they were being treated and the whole ship just ended up looking dirty and untidy with plates, glasses and food left lying around all day. It was a real shame for the genuine passengers on board who had manners and thoughtfulness and polite children with manners. The other major problem on board is that this ship has been refitted to accommodate a further 500 passengers without any increase in facilities or deck space. This just makes the whole ship tight for room and again the waiting staff in the dining rooms had to pass food over tables, aisles and squeeze between tables like i have never seen before. Our ports of call were very good and we did enjoy getting away from the football style hooligans on board for the long days in port. Embarkation and disembarkation was always smooth and swift even if we always avoided the thought of getting back on board fr as long as possible. So to sum up if you want to feel like you are on a cheap holiday camp with rude and obnoxious passengers who think the world owes them a living then spend 14 days aboard this cruise from hell. If not I would suggest you sail with another cruise company out of any port that is not in the UK. We, and many other passengers we spoke to, will never sail on this cruise ship again from Southampton in the summer holidays. Read Less
Sail Date: July 2019
Chose this cruise mainly to see St Petersburg, Estonia, Stockholm and Copenhagen. Excellent to have the overnights in Stockholm and Copenhagen and especially two nights in St Petersburg. We found both the embarkation and ... Read More
Chose this cruise mainly to see St Petersburg, Estonia, Stockholm and Copenhagen. Excellent to have the overnights in Stockholm and Copenhagen and especially two nights in St Petersburg. We found both the embarkation and disembarkation went well for us and I didn't hear anyone we spoke to complaining about it. Found the ship easy to navigate and liked that there are not too many people on board. All the staff we spoke to were all friendly and helpful. Great having the Solarium on the cooler days and will look for that on other ships when we choose our next cruise. Very good entertainment at the different areas around the ship and people seemed to join in with the crew. Bingo was a bit of a rip-off so won't do that again but did have a go on the pokies and won $500. Good variety and quality of food in the free dining areas. (we didn't try any that you had to pay for) We didn't do any of the ship's shore excursions so can't comment on them. (we did do a tour in St Petersburg with TJ Travel and would highly recommend them) Will definitely travel Royal Caribbean again! Read Less
6 Helpful Votes
Sail Date: July 2019
We are a married couple in early 60's. We booked this because we prefer Royal Caribbean for it's informal yet not too rowdy atmosphere. The cruise ticked all the boxes. There were over 900 kids running around which noised ... Read More
We are a married couple in early 60's. We booked this because we prefer Royal Caribbean for it's informal yet not too rowdy atmosphere. The cruise ticked all the boxes. There were over 900 kids running around which noised things up a bit but what do you expect when you book a cruise during the school holidays. Big shout out to Hello Clo, the best cruise director RC have in my opinion. She was always visible about the ship and such a cheery person We did notice a few slight issues. First is the lack of bar staff and waiters, particularly in the Schooner bar. Poor guys there were run off their feet. Again I noticed that the numbers attending the main dining room seem to be getting ever lower and the Windjammer is always mobbed. Is anyone at RC seeing this ? Perhaps it is time to convert the 3 MDR floors to a buffet and put the MDR on deck 11 - only a suggestion. We are Diamond plus members and as such have access to the Diamond and Concierge lounges. If RC are going to provide these lounges for 24 hour access, can they please ensure the coffee machine is always stocked. We regularly went up for a late night coffee only to find out the kitchen was closed and told if we wanted coffee to go downstairs to the Promenade cafe. Sort of defeats the purpose of having 24 hour lounges. Also, with regard to the music guy Perry singing in the Schooner bar at night. It was always mobbed right into the corridor and you simply couldn't move or get past. While upstairs, the much larger Star lounge was empty. Again I ask, is anyone at RC paying attention to things like this ? And we know people don't do trivia for the prizes. But to give out the same prize ( yellow highlighters ) again and again got a bit boring. Surely it wouldn't cost too much to give out the odd cap, T-shirt, pen, key ring, etc Read Less
17 Helpful Votes
Sail Date: July 2019
Have cruised a lot on several of the big lines and this was our second cruise with RC. Having read the other reviews this is our take. We traveled with our 24 year old son (he loves a free holiday!) and had a sea view cabin 2584 with 3 ... Read More
Have cruised a lot on several of the big lines and this was our second cruise with RC. Having read the other reviews this is our take. We traveled with our 24 year old son (he loves a free holiday!) and had a sea view cabin 2584 with 3 single beds one being a bunk! We had such a laugh taking it in turns to stop on the top and getting up and down the ladder! I'm 57 wife 51 so you can imagine the fun!!! Loads of room for the three of us and whilst the room was a little dated how much time time do you spend in the room!? Shower was more than ample for a six foot bloke and was kept impeccable by our room attendant. I have read that some people think the ship was tatty but you would really have to look hard to find wear and tear and during the two weeks there was always work going to paint etc and we also got a new mattress each during the two weeks as did the whole ship. Again it had no bearing on my overall holiday I found the ship to be excellent and exactly what we wanted. We eat each morning and lunch if on board in the windjammer and found it excellent. Great choice of everything with separate stations for various things every day. With 3000 people on board it is always going to be busy but we never found it hard to get a table and the staff where always around to clear or get you a drink. I have to say I had some of the tastiest food on a ship and the burgers at lunch are 5 star! I eat my own weight in burgers in the two weeks!! Dinner was taken each night in the the main dining room, we had intended to go to specialty restaurants a couple of nights but we really didn't need to as again the food and service was excellent. We eat second sitting and had two great waiters and the manager was also great fun. Varied menu each night and if you cant find something you liked there was also a great selection of old faves to choose from. As we remembered from our first RC cruise 10 years ago overall everything was top draw. Entertainment I wont spoil other than to say really enjoyed it. Didn't go every-night but had laughs with comics sang along to the Beatles and enjoyed the dancing. Would say you have to spend a night in Schooners with the ever so camp Perry and his shiny suits! Again a great mix in a great theater. Ports Gibraltar: Been before and love it. Go see the monkeys and enjoy England in the sun! Cartagena: Great little un spoilt Spanish town with fab buildings and little shops, if you love history the Roman ruins are spectacular. Barcelona: Two days to explore, do the red route on the hop on bus but leave time to eat some amazing food. The food market on La Rambla is a must! walk round looking at all the amazing meat and sea food then jump on a seat at one of the many food stalls and watch as you food is cooked! Had some amazing giant red prawns!!! Malaga: My new fave Spanish city! Flown in many times cant believe I never stayed here! Large cosmopolitan and very Spanish! Great shops, great back streets, great little Tapas restaurants and a lovely beach right next to the ship! Nothing to not like! Parma: Again been before, had a beach day then walk around the town, very pleasant. Valencia: 10 minute shuttle brings you to the centre of the old town, lots of squares and churches to find, what I call a proper Spanish city! Cadiz: Again very Spanish see above. Lisbon: Lots to see and on a food theme! find the TimeOut food market near the main square and eat!!! get there about 11.30 by 12.15 it was packed with locals, custard tarts to die for! And what a cruise in and out down the coast under the bridge! Getting on and off was a breeze we got there 12.30 on board 1.15 off in 10 minutes, Yes it was busy getting off and getting a taxi but no drama. Overall I would give a score of 9 out of 10. I really enjoyed it and after writing this review I will be looking for the next cruise! Andrew Read Less
7 Helpful Votes
Sail Date: July 2019
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. ... Read More
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. We’ve been on Disney to the Bahamas, Carnaval both to the Caribbean and Mexico and Princess to Alaska. All these cruises have been in the last few years and the food, entertainment, and overall service were a lot better. I’m so disappointed so far. Our room is average but is obviously not maintained that well as there are scuff marks all over the walls especially near the patio door. Our front door doesn’t close well and sometimes stays unlocked because we didn’t realize that it did not close and lock. But back to the food, the buffet breakfast, lunch, and dinner is among the worst I’ve ever had both on the ocean or on land. The other cruise lines buffet food was of this much higher quality. I feel like Royal Caribbean is trying to get its customers to pay for the restaurants that are more upscale or even just better like Johnny Rockets or the fish and chips place near the pool. I resent that after spending as much money as we’ve had to travel to Europe and the cruise it’s self. My family and I are just looking forward to the excursions to Gibraltar, Nice, Florence, Rome, Naples, Sardinia, and southern Spain and hopefully making it back home without getting sick. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this ... Read More
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this could have been due to a norovirus outbreak on the cruise before us it was continuously cleaned all the time we were on the ship. The ship is enormous, I was still getting lost on day 13 !....we had a balcony room which was ideal for 2 people but I wouldn’t want anymore than 2 in there ! The bathrooms are tiny. Our room was cleaned every day, bed made and towels changed. We never used room service didn’t really need to. My son who is 16 said it was the best holiday he’s been on he made loads of friends and for teens it’s great, you can give them freedom knowing that they are safe on the ship. There’s a curfew of 1am and security are very strict, which is good. The main dining room was fantastic..lots of choice and food always hot. We had anytime dining but ended up booking for 8pm each night as we found two waiters that looked after us and were amazing. Formal nights book a table or you will queue for ever ! We ate in windjammer on sea days for lunch, food is great however it’s too much like a canteen for me and we always struggled to get a seat. We tried Izumi one of the nights, it’s entertaining and the food is amazingly tasty. The rest of the bars and cafes on the promenade were very good. We booked our own trips as the RC were far too expensive. The gym is well equipped and you can watch dolphins whilst on the treadmill ! Not everyday you experienced that !....All the ports we stayed in were lovely and most were a walk from the ship. The entertainment was good, the bands were excellent as were the dancers and singers. Grease was a good show. Negatives for us were the amount of people on the ship. Sea days you struggled to get a sunbed and had to wait for ever the get a drink in the pool bars. The champagne bar and balero bar were always full and we always struggled to get a drink before dinner. For me a holiday is all about dining al fresco but there’s no-where to eat outdoors at night and even if there was it would have been too windy. If you get the opportunity do the silent disco it’s great fun. I had a lovely time and glad I’ve experienced a cruise but I don’t think cruising is for me..too busy and noisy and I could get 3 five star holidays for the price we paid. Read Less
Sail Date: June 2019
went to great ports , food was very good in all areas, entertainment was ongoing, ship was in very good condition , many return passengers onboard, diamond club was of a high standard, just the interior rooms are a bit on the small side ... Read More
went to great ports , food was very good in all areas, entertainment was ongoing, ship was in very good condition , many return passengers onboard, diamond club was of a high standard, just the interior rooms are a bit on the small side (but there only to sleep in), anyone complains about this cruise then they should stay at home. the only thing that they should look at is handing out cruise cards to passengers as they embark not leave them at the cabin door (new system) as a few were forgotten by cabin stewards and this caused issues having to chase them up so you could get into room. the ship has been upgraded in some areas and there is a lot of new furniture around the place, as usual the jets in some of the spas were not working , they also cracked down on CHAIR HOGS as many selfish passengers were witnessed by us (early spa people) reserving seats then disappearing for ages (we took pleasure in pointing these out to deck supervisors and having them removed)Ha Ha Read Less
7 Helpful Votes
Sail Date: June 2019
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with ... Read More
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with RCI and are awaiting a response to their thoughts on the matter. Bit of background, this is my 5th cruise (2nd with RCI, last cruise being with them and was 4/5 years ago) and this was my partners 1st cruise, and 1st holiday in 13 years so needless to say we were both very excited for this and had high hopes. We are both young and wanted to get away for a while, saw the itinerary for Italian Med and jumped at the chance to go. We went big, drunks package, excursions, balcony room etc as we wanted the best experience we would get and not have to worry about money or other costs. On that last note, 'other costs'. RC seem to love charging you for everything. They are like the EA of cruises. Room service, $8, 2 coke's with your room service order, $8 ( I am not kidding it was $8 for 2 cans of coke), go to Jonny Rockets, just under $10 a head, fish & ships, playmakers etc, charges for any food. If you do not want to spend anything extra THIS IS NOT THE CRUISE LINER FOR YOU as you will not enjoy it as much! Then of course the specialty restaurants which are standard across most big liners. For the length of the cruise we were not able to get a seat at any bar after dinner (8.30pm sitting), or in any of the shows/productions etc either which meant we had to stand for hours or retire back to our room at about 11pm/12am every night as we were fed up with how busy it was. We missed out on some exciting shows like Grease, as if we were able to get a seat during the evening we were stuck there otherwise we would loose it, leaving most of the content of the of the cruise compass obsolete for us. No matter what time we went to the windjammer or on what day, we would have to do numerous laps to find a table (we are only a party of 2) which I have never seen before on any cruise liner. When we managed to get a seat, it was only to have sub par overcooked food that wasn't worth the wait. Sun loungers are like gold dust, no matter where we went. One morning we got up at 7.45am to go and get a lounger in a good spot only to find EVERY SINGLE ONE on the boat had been 'reserved' ie there were personal belongings or towels on the beds even though there was an apparent strict 'no reserving' policy enforced which we never saw being implemented once. When you are unable to get a sun lounger on a sea day, or get a table in the windjammer for lunch there is very little to do during the day for a young couple that just wish to relax. We booked 4 excursions, all of which were a total waste of time and money. In Gibraltar we waited for 45 minutes in 30 degree sun for the bus to decide to pick us up after the meeting time, and spend a further 45 in traffic which resulted in being burnt. In Pisa for Portovenre this was not as described, being a public use boat for 45 minutes that was over-packed to reach the town with rude locals and other tourists and a lengthy walk with a group of people should have been advised this is not accessible for wheelchairs etc and lots of lines and waiting. When waiting for the above as well as 2 other excursions, none of the coaches were ready so we were called to leave the ship only to wait beside the boat for 20/30 minutes for our coach to turn up and for us to get on which is a small thing but makes a massive impact on how we enjoyed the excursions. When it came to our last one, Pompeii, we didn't even want to go as we were that fed up and disappointed with the last 3 all being a total disaster. To top it all off, I had food poisoning the 2nd last night of the cruise, and was confined to my room from the night of day 13, through the whole day of day 14 unable to eat or drink along with a lot of other travelers that dined in the main dining room so a great way to end things. Most of the staff were brilliant, especially in the dining room so this managed to salvage our overall experience for the 2 weeks. It's clear they have not adjusted the social spaces since the refurb as there is just not enough space for everyone to really enjoy themselves. This would probably be a more enjoyable cruise for children and couples with children as it seems well catered for them so this would be our bad for booking this liner as a nice relaxing getaway but live and learn. There have been rumors of Indy trying to extort the UK market this season before it repositions over to the Carribbean where it will then sail from, and sadly I would believe this. The spa, art and gym staff all were very pushy to make an extra sale which rivaled with the looky looky men plaguing Rome. Most public areas were not cleaned, we saw plasters next to pools for a few days and dirty table cloths not being changed with a thick layer of dust in lost of common areas. We will in the future look to try RC again, but definitely not this ship. As I said, this is our experience and others have had a good time so I am in no way trying to say avoid, but please think carefully about the party you are traveling and what you are looking for with your holiday before booking on this ship. Read Less
1 Helpful Vote
Sail Date: June 2019
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait ... Read More
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait to get off the ship. Almost impossible to find a sun bed. Despite written notifications not to leave belongings on chairs unattended for more than 30 minutes - this ruling was NEVER enforced to our knowledge. The Adult swimming pool stated the maximum depth was 4' 9" - I am 5' 5" and could not even stand in the water..... if towels are not returned at the end of the day - expect a $10 charge PER TOWEL added to your account. Have been cruising for over 35 years and have NEVER seen a ship charge for Fish and Chips on the deck ($10). Our main complaint was over the Sabbath service which was highlighted in the daily programme as being held in the Library. A few of us went along to this very public area where there were passengers on the internet, choosing books and doing jigsaw puzzles. There was NOTHING prepared for us and could not believe we would have been expected to carry on a service in a Public area. All other cruise lines have offered a private room and providing the necessary items. On reporting this to a Manager at the Customer Service Desk - she responded by saying 'IT WAS A SELF-LED SERVICE'!! My response was how could we do that without the 'tools'. Very disappointed with her attitude and dis-interest. We were second sitting in the Dining room and could not fault our waiters or the food. Probably the only two highlights of the cruise. The ship entertainers were lack lustre - the dancers out of sync - comedians average. The only worthy production was the Ice skating show. Shore excursions were too expensive so did our own thing. i wonder why cruise ships always stay shorter hours for a very interesting destination and much longer for a 'grotty' port. To sum up I can see that the INDY is all about 'MONEY'. Charging for every possible item they can. Cruising ethics have changed substantially over the years - so disappointing! Read Less
4 Helpful Votes
Sail Date: June 2019
The whole family really enjoyed this two week cruise to the Italian med. We were all onboard by 11am to enjoy this incredible ship . The balcony cabin was of a good size but was starting to show some signs of wear and tear , however it was ... Read More
The whole family really enjoyed this two week cruise to the Italian med. We were all onboard by 11am to enjoy this incredible ship . The balcony cabin was of a good size but was starting to show some signs of wear and tear , however it was kept really clean by our friendly state room attendant. We tried three meal dining package for Chops, Giovanni' s & Japanese restaurants all which were of a really good standard of food and service. The adults in the party all had the beverage package , which if you like a drink are value for money . Around the pools on sea days can get very busy however we always managed to get sunbeds together but we were up and about by 10am in the mornings , after this time you may struggle to get four or more beds together. We went to two shows, the first which was Grease was really enjoyed by us all , the second was an adult comedian who was just ok . We did two trips , one to Rome which combined the Collesuem and the Roman forum, the other which was my favourite was the tour of Pompeii at Naples . The six people in our party really enjoyed our time on the Independence it has something for everyone , we will definitely sale with RCL again. Read Less
4 Helpful Votes
Sail Date: June 2019
Drinks were so expensive,small bottle of stella $7.75.glass wine $9.cheapest bottle wine $35 .small bottle water $2.Ship was to crowded,no seats at bar with entertainment unless you get there 1 1/2 hours before & same for the shows but ... Read More
Drinks were so expensive,small bottle of stella $7.75.glass wine $9.cheapest bottle wine $35 .small bottle water $2.Ship was to crowded,no seats at bar with entertainment unless you get there 1 1/2 hours before & same for the shows but the ships own shows were very poor ,people were walking out & the entertainment director was very unprofessional and never looked smart.The shows with guest performers were very good.{Photos taken by ships photograghers were $20.The tours are estortionate, just to go on trip too Rome was $369 Each.Meals in main resturant were ok but mainly only warm.One couple we met complained & were asked to come back the next night & it was excelant then following night cold plates again.The duty free shops were ajoke my perfume channel was $109 for 50ml yet i can buy that in uk £50.We have done 10 cruises before 1 with royal carabbean & p&o,Princess .Norwegean .thomson & never had complained before so sorry royal carabbean that will be our last with you.Service from the staff was excelant & our cabin attendant was great,we asked him about water & he told us he could bring us 6 wine glasses of water each day but if he bought it in bottles the ship would charge us $ 2 per bottle. Read Less
4 Helpful Votes
Sail Date: June 2019
Reviews for Med – royal Caribbean cruise june 2019 We sailed on a 14 day med cruise on Explorer OTS, chosen primarily because of the itinerary and it being mid-June. This was our 8th cruise but only our second cruise with Royal ... Read More
Reviews for Med – royal Caribbean cruise june 2019 We sailed on a 14 day med cruise on Explorer OTS, chosen primarily because of the itinerary and it being mid-June. This was our 8th cruise but only our second cruise with Royal Caribbean and I have to admit I was somewhat concerned about how much I would enjoy the ship, especially considering the spate of very negative reviews that have been written. Well in a nutshell my husband and I had a fantastic cruise and enjoyed almost all aspects of our 14 days, however in fairness I have to say that we are not overly critical people and enjoy a laidback cruise and on occasion the solitude of our cabin. So many reviews have commented that the ship is overdue for a refurbishment and not in a good stare of repair; well apart from the odd bit of rust on our balcony we had absolutely no complaints. Our cabin (8568) was well appointed, clean, had masses of storage space and the bed was very comfortable, and the public areas were fine. Then again we do not spend our holiday looking for negatives to complain about we just get on and enjoy ourselves. Embarkation was efficient and timely. We arrived in Southampton slightly earlier than boarding and after waiting perhaps 15 minutes we were on our way up the walkway, in the lift to the upper deck and sipping our first cocktail. (our traditional Aperol Spritz ) The windjammer buffet was a very pleasant surprise. Even that first lunchtime we were easily able to find a table and the choice and standard of the food was exceptional. The design seemed far more spacious than other ships we have been on and I never felt crowded. Perhaps my biggest compliment belongs to the MDR administration. When I booked I was not able to secure any time dinning and had to book fixed dinning. Unhappy with this option I contacted the Maître D on the first day requested a change and on the following day there was a note in my cabin saying they had amended my reservation to ATD. I really didn’t expect such efficient prompt action. My second compliment goes to the tender disembarkation organisation in Ville Franche. Royal Caribbean do not allocate tender tickets but it was organised in a very timely manner and we were ashore to meet out tour guide ahead of time. We ate every evening in the Sapphire dining room and enjoyed every meal. We liked sitting with strangers and having very different conversations each night. Service was perfectly acceptable for A La Carte service which I don’t expect to resemble the in/out speed of self service. We had planned to utilise our OBC by going to the speciality restaurants but food quality was so good I spent it on an amazing but ridiculously priced spa treatment instead,. Entertainment in the theatre was good but perhaps not excellent. While the professional acts were good I did not enjoy the royal Caribbean players. In my opinion the worst feature was the overly amplified sound system, making the whole show just a noise!! Perhaps the sound system was deliberately loud to mask the poor quality of the performers. Other evening entertainment venues did tend to get very crowded and was the only times I was aware that we were sailing fully booked. As iv said this cruise was chosen for the itinerary and we enjoyed every port. I don’t use ships tours preferring to organise my own small group private tours with local companies and all were excellent. I made contact with fellow passengers via CC and Facebook and a total of 8 couples did 5 tours of 4 couples each. It was an added bonus making such lovely friends. When reading my individual port reviews, you may realise I am not too keen on ships tours, but that’s my personal opinion. Small niggles – our cabin steward never bothered to introduce himself, disembarking at Southampton was a tad confused and I wasn’t keen on the structure of our balcony which was sheltered and prevented me sunbathing. All in all an excellent cruise, a fantastic holiday, some lovely friends and I won’t hesitate to book royal Caribbean again. Ports of Call Gibraltar Caught a white minivan outside port and had 2 hour tour of rock, tunnels, caves, views and monkeys for £30 pp. - Very enjoyable. The minibus was able to climb higher up the rock than the bigger tour buses and so minimised walking. Shop prices are in sterling or Euros but beware of the offered exchange rate. Excellent duty free prices - particularly alcohol, tobacco and cigarettes. Villefranche Had organised two private tours of 4 couples each with Riviera Premium Tours. Company had excellent reviews and ours tours lived up to expectations. Our 6 hour tour included Nice ( Flower market was amazing) Monaco, Monte Carlo, drove the grand prix circuit and the mountain village of Eze. A really good tour, professional and well organised and very reasonably priced La Spezia Florence and Pisa – small private tour of 4 couples with Florence Connections. We left early and beat the crowds, it included a long drive but was well worth it. Sergio our guide was excellent and our tour included a professional guide for 3 hours in Florence. Once again we were able to access the centre of Florence which the big coaches were not able to thus saving us a 20 minute walk each way. I was a little concerned about the distance we were motoring in case we were late returning to the ship but as Sergio explained all tours follow the same road back to port so any hold up would be experienced by all coaches. We were back on board at exactly our requested time and over an hour before the ships tours that only toured Florence. Both Pisa and Florence were amazing and I can highly recommend them. Rome – Civitaveccia We have actually stayed in Rome twice before so chose to stay in port. Wandered the town and found a ‘rustic’ café on the beach and ate pasta and bar b q prawns while sipping a local red wine. Life was good Naples We toured with AP Tours, a company I had used before and once again they were very professional, and gave great service. This time we toured Pompeii, a vineyard and ate a locally produced 5 course lunch while sampling the various wines. Highly suggest hiring a professional guide in Pompeii to appreciate the magnificent city. Two years ago I went on their Amalfi Coast tour which again was excellent. Can highly recommend either tour with this excellent company. Seville – Cadiz This was probably the best tour that we did. We did a 3 ½ hour food tour with Bertram from Cadiz Food Tours. We had a walking tour of the town which was so pretty and touched on the history, visited the fish market – amazing and then visited 3 different authentic tapas bars to sample both their food and wine. What an amazing tour, the food was unbelievable ( not everything was to my taste – do say if you are non-fish eater or vegetarian) but I was literally blown away by the quantity, the quality and the choice of food offered. For the price it was outstanding. Read Less
1 Helpful Vote
Sail Date: June 2019
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and ... Read More
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and enjoyed Chops one night and Giovanni's another night. Ship is a bit dated, but everything was acceptable. Diamond level so we enjoyed the beverages in the diamond lounge, less than 100 people so lounge was not too congested, but could use all the bars. Always enjoyed Windjammer for buffet breakfast, and sat out at aft of the ship, where most people don't sit. Enjoyed the wake. Sail in/out of Stockholm was incredible. Get up early or make sure you view this, 32,000 islands. Cruise director David was one of the oldest we have ever seen, but did an ok job. evening shows had Martin Brock excellent illusionist. Abbamax, ABBA tribute band was very entertaining, had the clothing, hair and heels! 2 production shows. Vibeology was excellent, Stage to Screen ok but Vibeology the best. Had some Russian gymnasts last night, who were super. Schooner Bar, had Jayne great pianist and entertainer. Not a real large library, but daily puzzles. Captain Arias was from Columbia, so announcements in English and Spanish. Bed was comfortable. Ship will have drydock in a year or 2. In all the ports there was a Hop on Hop off red bus there, except St Petersburg. Stockholm not hard to walk into town, Vasa museum a must, ABBA close by, harbour tour also lots of fun. walked around town Talinn, older town, very interesting. Not as busy as other ports. St Petersburg, Russia, did private Alla tour, had to wait 90 min till ship tours disembarked. City is very busy, traffic jams everywhere. Hermitage museum and Peterhof gardens super, even though museum was real busy. Even took local Metro ride and great lunch. Need more than 12 hours in port to see more. Helsinki, also nice to walk around, hilly city, nice harbour tour recommended. Stay a few days pre or post cruise in Copenhagen for sure. One can actually take Bus 25 from downtown direct to port. Metro gets you central to Norreport and bus is close by. But large cruise bags will make it more difficult. You can also use hop on red bus and buy 2 day pass and get ride there. Read Less
3 Helpful Votes
Sail Date: June 2019
This was our first ever cruise. We chose the cruise more for the ship than it’s destinations. On our arrival we were through check in and onto the ship in 10 minutes (although we did arrive an hour late on the coach due to traffic). The ... Read More
This was our first ever cruise. We chose the cruise more for the ship than it’s destinations. On our arrival we were through check in and onto the ship in 10 minutes (although we did arrive an hour late on the coach due to traffic). The ship is big but I expected more things on it. Our inside cabin (1697 on deck 10) was small (2 adults and 1 teen) but adequate and quiet. We didn’t eat in the main restaurant as it was a set menu and our son is autistic so has issues with food. Instead we ate at the Windjammer buffet (and once at Johnny Rockets). We could not find any fault with the food or cleanliness. Before entering you are encouraged to wash your hands (by the singing washy washy men) and use antibacterial gel. Johnny Rockets charges $10 per person as a supplement but you can then order as much as you want from the menu, plus the food was nice. Our cruise was from Southampton to the Mediterranean and back so the first 3 days and last 2 days were not great weather. The rest were fantastic but with only 2 sea days we didn’t use much. We used the swimming pool just once but sunbathed a couple of times. The flowrider was always busy with good surfers hogging it. The skypad was fun but the VR was a little disorientating. We went to plenty of quizzes and won one. The entertainment was fantastic with several top artists flown in Darren Day, Steve Hewlett, Jamie Allen plus others. We also had a stage show of Grease which was good but I found very disjointed and not in the correct sequence. The shops were expensive although they had many sales later in the cruise. The Market had some allergy tablets costing $15 but you can get them in Poundland for.......£1. The service throughout the ship was second to none, in fact I honestly don’t think I saw or heard any miserable staff. I need to pay particular praise on our stateroom attendant, Lionel King. He couldn’t do enough for you, and his standards exceeded our expectations. He came in a cleaned up twice a day. We didn’t do any ship excursions as they were extremely expensive. Instead we simply did our own thing. Getting on/off in port was always really easy. Our son has autism and he enjoyed the cruise but didn’t do any teen clubs. He struggled a few days with food choices but was fine most days. He particularly enjoyed the hot chocolate from the Cafe Promenade. Afterwards he said he would like to do another cruise but in the Caribbean next time. We will definitely do another cruise but next time we will choose it for the destinations more than the ship. My only disappointment was the cost of the shops, laundry (although they do a deal for $35), premium restaurants and excursions. Finally we would not get the soda drinks package again as in our view it’s not value for money. Read Less
7 Helpful Votes
Sail Date: May 2019
We wanted to see the Hermitage again so decided on this cruise as a good way to do that. It also allowed us to see most of the northern European capitals. Overall it was a great cruise with no major complaints so do not read too much into ... Read More
We wanted to see the Hermitage again so decided on this cruise as a good way to do that. It also allowed us to see most of the northern European capitals. Overall it was a great cruise with no major complaints so do not read too much into the minor problems we encountered. First the good news. We thought the food was very good in the main dining room even if some of the choices were less than inspiring. Biggest complaints were the covering on the beef wellington was soggy and the pasta with the shrimp scampi needed flavoring. One suitcase was delivered to our room with a wheel broken which they fixed in a day. (When we got back to the states it was missing completely and the airline replaced the whole thing). The ship is spotlessly clean and there are hand sanitizers everywhere. The staff was flawlessly friendly, even the customer service people. There was a wide variety of entertainment at night and I especially enjoyed the Four Season Tribute group. One last positive note is that we were surprised that the ships tours were about the same price as those from other companies. We did do a private tour from another company to get a full day at the Hermitage and Marina Wilson did a very good job giving us what we wanted. We had an oceanview cabin and really enjoyed the large window. We normally get a balcony but early June in northern Europe is just to cold to enjoy a balcony. Now for the few bad items. We were disappointed that the head waiter interrupted our first meal to push the special dinner show for $80. I am pretty sure he gets a commission for anyone that signs up but the intrusion was not appreciated. I had two small problems with the casino. They have special times where the 6:5 BJ table is a $3 minimum. I bet $3 and hit a Blackjack but they only paid me $3 instead of the almost correct $3.50 since they had $.50 chips on the table. When I pointed it out to the dealer he said the sign said that a $5 bet got paid $6. I pointed out that the sign said the table paid 6 to 5 and that I should get at least $3.50. It had no effect on the dealer. The other problem was the BJ tournament. The rules for the tournament clearly state that rebuys are $20 instead of the usual $25 fee. On the last day I wanted to do a rebuy and they said it was $25 and that the $20 rebuy was only good on the same day even though that is not what the rules state. As far as the cruise itself I thought that there were too many days at sea. I also don't understand why they do not visit Oslo instead of Skagen, Denmark. There is very little to see in Skagen and Oslo is not that far away. Several of the tours were less than inspiring (admittedly they are private contractors working for the cruise line). One tour did not offer headphones and it was hard to hear what the guide was saying sometimes. Another one was a 2 1/2 hour tour with no scheduled bathroom stops. After 6 people complained he finally made a special stop. Now for the ship itself. One of the biggest problems is what they call the Centrum. It is an open air area open to most of the 12 floors of the ship. They have chairs on each floor and frequent entertainment near the customer service desk. The problem is the noise is almost unbearable. There are also very few places where you can find a quiet space. The best two are the Starquest area on the 13th floor (when it is available) and the far rear of the ship on floor 6 (when they are not having special events in the area). I was a little disappointed in the fact that quite a few of the windows are fogged up due to bad seals. It would not take a lot of effort to replace those. Also the seats in the cinema are very worn out and it is hard to sit on some of them for a 2 hour movie. And lastly, the hot water in the shower was too hot. There was no way to take a "cool" shower since your choice was hot or hotter. Again keep in mind that most of these complaints are very minor compared to the overall pleasure we had on this cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
Been our first cruise our travel agent recomended it we really enjoyed it the cabin was lovely spacious and our cabin attendant came around twice a day all the staff were lovely and couldnt do enough for you we ate in the sapphire dining ... Read More
Been our first cruise our travel agent recomended it we really enjoyed it the cabin was lovely spacious and our cabin attendant came around twice a day all the staff were lovely and couldnt do enough for you we ate in the sapphire dining room on deck 3 food was very good menu had a good choice of meals we sat on same table everynight apart from the night we went to chops grille wich was nice but thought it was just as good as the restaurant we were served by the same two waiters Prastika and Jayvee who were lovely entertainment was ok managed to see two films we wanted to see overall cant really fault anything staff work very hard and nothing was ever too much for them we purchased the drinks package wich i would recomend the waiters always made sure you had a drink sun bathinv without having to keep getting up for drinks was fab very relaxing Read Less
2 Helpful Votes
Sail Date: May 2019
Extraordinarily interesting ports with Sea Days perfectly interspersed to rest for exhausting shore excursions. Seas were calm; chilly but sweaters and light jackets sufficed. The Brilliance although not new was well laid-out and never ... Read More
Extraordinarily interesting ports with Sea Days perfectly interspersed to rest for exhausting shore excursions. Seas were calm; chilly but sweaters and light jackets sufficed. The Brilliance although not new was well laid-out and never felt crowded. Solarium was especially comfortable with additional food choices (great quick roast beef sandwich) Smaller, quieter dining area also available in casual dining. Main dining room was excellent for breakfast lunch and dinner. RC's Shore excursions were remarkably good---especially the "Soviet Experience" in Estonia. Entertainment was unexpectedly good. The most outstanding thing about this was the crew. I've been on 12 cruises - and this staff was the best ! Waiters, guest relations, shore excursions- all could not do enough for you. We found "the key" worthwhile. No embarkation lines, wonderful embarkation lunch at Chops and final breakfast at Giovanni's. Internet worked well and was included in key. Everyone looked forward to the Captain's messages --informative but always amusing. Highly recommend both this itinerary--and the Brilliance Read Less
6 Helpful Votes
Sail Date: May 2019
We picked this cruise based an assumed canary good weather Weather better in UK The ship rather tired and probably the worst quality ship we have been on out of 5 travelled Be reluctant to use RCI again unless it’s a newer ... Read More
We picked this cruise based an assumed canary good weather Weather better in UK The ship rather tired and probably the worst quality ship we have been on out of 5 travelled Be reluctant to use RCI again unless it’s a newer ship However staff as on all cruises fantastic Entertaining professional shows better than NCL apart from the ones laid on by the RCI guys which were quite awful equally as bad as NCL Food generally good and you can get some thing you like We had deluxe drinks package which as the measures were very small you would need 2 at a time so that the alcohol could be tasted but you are not allowed to do that unlike NCL The ship passengers were largely retired or nearing retirement unlike NCL Ports of call strange as went to Gran Canaria on Sunday and it was all shut Why did RCI land on Sunday!! Read Less
8 Helpful Votes
Sail Date: May 2019
My wife and I chose this Canaries cruise with Royal Caribbean for my birthday, having cruised with them 11 times previously, but I'm sorry to say this may well be our last. Please don't take me wrong, neither of us are snobs ... Read More
My wife and I chose this Canaries cruise with Royal Caribbean for my birthday, having cruised with them 11 times previously, but I'm sorry to say this may well be our last. Please don't take me wrong, neither of us are snobs or whingers, and I've never had a bad word for R.C, but this cruise has left us both a little cold. Embarcation: Long standing queues, no usual welcoming tipple. Stateroom: No coffee, No tea, 2 tiny long life milk tubs, no spare loo roll despite asking, which ran out on day 3 and had to use the box of tissues, sticky cabin floor and stained carpets, Fridge totally inoperative, and the stateroom felt tired and abused - stayed in better 2* hotels!...... oh, and the bottle of bubbly my missus had preordered and paid for NEVER arrived, although we got a spa discount instead, which ended up costing us more money AND the 'hard sell' of 'Buy these products we've used on you for an extra hundred and something dollars' only to be subjected to the 'face like chewing a wasp' when we declined. The room Steward was a friendly guy though, trying his best through adversity, and an obviously too heavy workload. At this stage, we went down and requested the $29 dollar per day tips removed from our cruise account..... everything seems now to be geared around tipping, even though we mainly used Speciality Restaurants (and paid extra), and the Windjammer self service, (we only used the main restaurant twice) and every time we had a drink there was already a service charge added to the bill! I'll always tip for over and above service, but this was cr*p! although we did tip our Steward in cash at the end as we usually do. The poor staff are obsessed with feedback.... even the photographer who expected me to get up and pose for a paid photo HALF WAY THROUGH MY DINNER! Main Restaurant: Food OK, although only word to describe it would be 'rushed' so used only twice. Speciality Restaurants: Hey! a good word at last I hear you cry! Both Chops Grille, and Giovanni's excellent, both food and staff Johnny Rocket's : 10 minute wait in outside part with no staff show, so finally went inside and ordered...... only 4 other people present, so no rush then! Shows: Ice show a spectacular triumph, greatly talented performers. Disembarcation: Self carry-off was a farce at 6am......... no staff present, and queue where you like standing for 20 minutes, even in front of lifts, gangways and stairs.... very safe I'm sure -NOT! Saving grace..... met some lovely people. Sorry to say this may well be our last R.C Cruise, the downhill slide is now very 'In Your Face' , and with all the expected extras, Cruise Lines not paying their staff a living wage and declining staff levels, the sad fact is I bet we're not the only ones. Rant over! bet you didn't guess I'm a bit disillusioned! Read Less
4 Helpful Votes
Sail Date: May 2019
No problem with the ship, cabin spacious and clean, food was very good. We had the premium drinks package but initially felt as though staff reluctant to serve your drinks particularly in the dining room but this was remedied over the ... Read More
No problem with the ship, cabin spacious and clean, food was very good. We had the premium drinks package but initially felt as though staff reluctant to serve your drinks particularly in the dining room but this was remedied over the cruise although shiraz was not included in a premium package but staff keen to sell you a bottle!. Dining room table allocated was poorly situated resulting in waiters squashing past and catching you with trays but after pointing this out we were moved to share a table which we didn't mind. Main dining room let down by serving tea and coffee in the evening in chunky mugs...not acceptable in a formal dining room. Windjammer buffet dated and canteen like but the food was varied and palatable Entertainment was good but not brilliant, not a patch on Norwegian cruise line the pianist was very repetitive after hearing him a couple of times. On board photos poor not proffesional standard. The main let down was the ports at Lanzarote (Arracefe) and Tennerife (Santa Cruz) as they are not attractive or interesting areas And the good places like Madeira were only half day stops docking late morning/early afternoon which left little time to take in the sights. Our cabin boy and dining room staff were good but felt overall that there was not enough staff and you were not getting that personal service as experienced on other cruises.staff didn't seem to know the basic info and contradicted each other when asking for advice. Read Less
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