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12,165 Royal Caribbean Western Caribbean Cruise Reviews

Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is ... Read More
Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is tiny and always closed. Food was also inedible, including the fancy dinner place that served essentially freezer dinner quality food, with poor service that messed everything up every night. Rude staff everywhere. No disability accommodations at all. Also we were 1.5 hours late to our destination and no compensation for missing out on our plans. Awful experience overall and I would not even let my worst enemies go on this cruise. I would not even pay 20$ for this cruise. I am never going with Royal Carribean after this. I would rather swim to shore and risk my life than spend another minute of my life aboard this ship. You have been warned!! Read Less
Sail Date October 2019
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are ... Read More
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are mostly good but many of bar staff just don't care.. You ask for a particular drink.. On the menu.. But staff say they don't have... And show no willingness to get it etc. It's truly the shabbiest ship I have ever been on and they have no irons to press your own shirts etc... You must pay to have shirts ironed.. 6 dollars a pop! Everything is an up sale. Food on board was generally good despite lack of choice. Gym was worst I have seen on a ship. No cross trainers and rowing machine broken, cramped space limited equipment available and no sign of any staff to assist. I won't be taking another royal Caribbean cruise. Read Less
Sail Date October 2019
My friend has never been to Key west and I wanted to see the new Coco Cay. So we were fine with itinerary but a lot of people on the cruise were still disappointed about not going to Cuba. The entertainment was great. Keve was the ... Read More
My friend has never been to Key west and I wanted to see the new Coco Cay. So we were fine with itinerary but a lot of people on the cruise were still disappointed about not going to Cuba. The entertainment was great. Keve was the comedian very funny. They had the Diva of the Seas come on board she does a tribute to Whitney Houston. Wow, what a singer and great entertainer. Loved it. Cruise director and staff really worked hard. Loved how they got the 70's party rockin and a rollin, so fun. Food was good for the most part. There was always hits and misses, but could always find something to please the pallet. Room steward James was really good. Yes there are plumbing problems. Could smell sewage periodically on deck 5 and on deck 2. Also one not brown water came out of the tap ewww gross. Also black gunk bubbled up through our toilet last night. Other than that ship was nice. Little ship with some problems but staff really are very friendly and made the cruise. Read Less
Sail Date October 2019
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal ... Read More
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal Caribbean is very inflexible with the way they do business. They did not allow me to bring my service dog on board but that is not why am very disappointed with my cruise and Royal Caribbean in general. My first impression when boarding was this is a disgrace to offer cruises on this ship. I came very close to leaving before the boat departed. I went to check out our ocean view cabin and again I was shocked to see how cramped the room was. The two beds were put together and pushed up against one side of the wall with very little room on the other side.the bath room and tv were postage size. The room however was clean and our attendant was excellent. I next checked out the buffet. The food as a whole was very low budget quality. I basically lived on pizza which was excellent French fries and mashed potatoes. The desserts were very poor with a lot of mouse and jello. The soups were salty and tasteless. Checking out the spa, the steam room in the dressing area which only had six lockers was smaller than I could imagine. The entertainment was almost nonexistent. They did have an outdoor movie screen but only played four repetitious movies.the one production show was of poor quality singing. This boat is a disgrace and should have been retired years ago. Royal Caribbean only cares about the bottom line and nothing else. Read Less
Sail Date September 2019
Price was very cheap initially , however after all the extra charges might as well booked a nicer ship . Too many staff on their first deployment ( no experience ) NO LOBSTER night ,, unheard of !!! Rancid bacon at breakfast ... Read More
Price was very cheap initially , however after all the extra charges might as well booked a nicer ship . Too many staff on their first deployment ( no experience ) NO LOBSTER night ,, unheard of !!! Rancid bacon at breakfast 30 % of staff unfriendly self serve ice cream was not and the server seemed intent on breaking the machine. put the ice cream part of the cone in my hand !! "can i get a napkin ?" pointed and grunted! A lot of broken equipment in spa . Room was very clean and room attendant excellent Head waiter and waiter excellent ... Assistant waiter new ,, never got a single drink order we asked for ( day 3 on we brought drinks to the dining room . Food quality ( heat ) poor , some nice tastes , however mostly cold food .. Our table mates sent their food back 4 times ... Selection was not great but adequate .. Left the dining room on 2 occasions headed buffet for hot food and better desert. Comedians great ,, dancing almost non existent .. no entertainment staff around for dancing music . Bridge crew smoking in non smoking areas ! Seems they have a few very very good crew trying to train newbies or crew that have been demoted. disembarking with no bags took 90 minutes. Summary it seems cheap , overall average price .. book a newer ship with better crews and better food . Read Less
Sail Date September 2019
I had an unexpected grande mal seizure waiting in medical to have a bite looked at. I received top notch and professional care and as an RN myself I can see when teams are organized well. Thanks to all for gokd care and a swift ... Read More
I had an unexpected grande mal seizure waiting in medical to have a bite looked at. I received top notch and professional care and as an RN myself I can see when teams are organized well. Thanks to all for gokd care and a swift transport to hospital. Not how I wanted my first cruise to end but I can say with confidence these folks are ready for medical issues. Thank you. The parts of the cruise I do remember were lovely. Every employee was friendly and helpful and my nurse/physician team were nothing short of excellent. I didnt like walking by all the smokers on the top deck, but as far as complaints go that is all I can think of. We wanted for nothing and were very well cared for. The ice show was fantastic. Thanks to all especially Dr Jorge. I endorse this crew with all I have. Read Less
Sail Date September 2019
Great ship that never really felt crowded and has plenty to do. We brought our two teenage boys. Staff was very friendly and the food was slightly above average. Not as good as an Celebrity Cruise but equal to Norwegian. Cabin - we ... Read More
Great ship that never really felt crowded and has plenty to do. We brought our two teenage boys. Staff was very friendly and the food was slightly above average. Not as good as an Celebrity Cruise but equal to Norwegian. Cabin - we had a 14th floor balcony. I felt the balcony was nice but not worth much since we rarely used it. Clean and well laid out. Entertainment - the entertainment was a large step up from prior cruises and we greatly enjoyed all shows. We felt it was a little better than Disney (of course we had no little kids) and way better than Norwegian. The Key - this is a waste of money. Two meals are nothing special. Special hours at activities are very limited and at odd times making them inconvenient. Never used the early off boarding since we were on excursions. VIP seating was very limited and we ended sitting in regular seats anyhow. I suggest just buying the internet separately and saving the money for some drinks. Read Less
Sail Date September 2019
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great ... Read More
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great experience was the dining experience. Our waiters and food were top notch! Other than that, nothing was very positive. Our stateroom was dated and creaked all night long. Balcony was dirty and slick with hair all over the floor. I wanted to buy a beverage package and was sent to 3 different lines where all service members helped the people ordering alcohol before me and my kids. Even though we arrived first. This was likely as th 18% grat was guaranteed. $10 tip for the WORST service. And guess what? Still no beverage.... This was only the beginning of the disappointment... Jump zone was closed due to wind for entire voyage. Rock wall opened 2 times in 5 days. The shows were all geared towards folks over 60 yrs and every single drink was over $16 with tip. EVERYTHING was an UPCHARGE, ice cream, fancy bar cocktails, EVERYTHING. They even charge $25 a towel if not returned back to pool officers. Our first port, Costa Maya was changed to Yucatan (where nothing was offerred). We had dolphins scheduled there and were told we could do dolphins elsewhere for EVEN MORE MONEY!!! Leaving us with NOTHING to do on the first island. Costa Maya was the reason we booked this cruise. I cannot stress enough how the disappointments kept coming and coming. Needless to say, Cozumel was gorgeous but we could have flown there for one day for half the cost and done more. This ship is old, rusty and has NOTHING but drinking and gambling to offer. Read Less
Sail Date September 2019
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was ... Read More
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was amazing and we barely had a minute of down time the whole trip. Plenty of activities for everyone in our group whether solo or together. Our wait staff was fantastic, we had Ygnacio and Bishal for the duration of the trip and they did a fabulous job of making sure everyone enjoyed their dinner and got plenty to eat- too much! Our cabin steward Rodney was a sweetheart and went out of his way to keep our cabin ordered and get us whatever we requested. The photographers were plentiful and ready to join in the fun, we had 2- Rexwil and David who even got in the pictures with us! So much fun! We purchased the Key as a group and embarkation and debarkation couldn't have been easier. On departure day we were escorted right to the front of the line and sent to the dining room for a lovely lunch while hundreds of other cruisers were still waiting to get on the ship. I had the drink package so plenty of contact with the bartenders and I think they did pretty good work, I never waited long to get a drink and for the most part they were really good. All in all a very memorable vacation and one I can't wait to do again! Read Less
Sail Date September 2019
We've sailed on Princess five times and we wanted to give Royal Caribbean (RC) a try. This was a 4-night cruise out of genteel Galveston to Cozumel only. Before the cruise we stayed one night at the charming Tremont House Hotel and ... Read More
We've sailed on Princess five times and we wanted to give Royal Caribbean (RC) a try. This was a 4-night cruise out of genteel Galveston to Cozumel only. Before the cruise we stayed one night at the charming Tremont House Hotel and parked the car at their luxurious sister hotel, The Galvez. Parking was only $18 total for all five nights, garage parking. The Galvez provided a free shuttle between hotels and to and from the port. Embarkation on the Enchantment was fast and efficient and we were on-board in half an hour at 11 a.m. We had an ocean view room on Deck 3. Room is about the same size as on Princess, but the bed was lumpy and uncomfortable. Also, unlike Princess, the 'king size' bed is actually two metal framed cots just pushed together. The metal legs underneath will not allow you to slide your suitcase under the bed. Food in the Windjammer buffet was pretty good, with a large variety of items. However, the offerings didn't change much from day to day; Princess seems to offer new selections daily. The 'Asian Food' section had only Indian dishes which did not change day after day. RC should really call this the 'Indian Food' section, as there was never any Thai or Chinese food items. The Windjammer was always crowded and finding a good seat was sometimes difficult. But the waiters and waitresses were all terrific and always ready to refill your glass with lemonade or a fresh coffee with a smile. They seemed much happier to help than some of the staff on our Princess cruises. Late night snacks at the Park Cafe were limited in choices and there were often 20 or 30 people waiting in line. Some of the tables around the solarium were filled with dirty dishes. We do not fault the overworked staff; this is a RC management problem. The fitness center was first rate with new equipment. The singer in the relaxing Schooner Bar was pretty good. The comedians were just ok. The seats in the main theater were wide and comfortable with a nice drink holder -- very classy. But the live musical "Can't Stop The Rock" is dated and boring. The talented singers and dancers are forced to perform movie tunes that you have never heard of while jumping around what appears to be some old construction scaffolding. Come on RC, after 10 years it's time to update your shows! Disembarkation was slow. One of the three elevators was always out of order and everyone was forced to walk down a flight of stairs and wind around one side of the ship and out to the other side in order to leave. Enchantment was launched in 1997 when Bill Clinton was president. Despite some updates the ship is showing its age. Apparently RC considers Galveston a secondary market and so they have positioned the smaller, rust-stained Enchantment in that lesser port. We plan on a couple of long cruises next year, and wanted to see how Royal Caribbean ("RC") compared to Princess. With a much more comfortable bed, greater food variety, more venues and things to do, we will probably go with Princess. Read Less
Sail Date September 2019
We wanted to go to Cuba but after booking it we could not go so they gave us a discount to keep the cruise We took it. The Air Condition broke down so did the elevators and Electric for hours They we had no water for 7 hours I fell down ... Read More
We wanted to go to Cuba but after booking it we could not go so they gave us a discount to keep the cruise We took it. The Air Condition broke down so did the elevators and Electric for hours They we had no water for 7 hours I fell down and not one staff person helped me only the other passengers The Bar area was great and so is the food Entertainment so so Not to much to do on this ship at sea only sit by the pool with lack of chairs I called Customer Service and they said they need to investigate this and will get back to me. My friends called Maintenance for their toilet sit was broken and they fixed it with duck tape Really We know this was a old ship but with a foot that was hurt after fulling down the stairs I had to walk up 7 flights of stairs to get to my room with the Elevator not working People with wheel chairs had to wait hours for the elevator to start working again and it was hot Read Less
Sail Date September 2019
This is my first review, after having read a hundred, so I figured it was high time I contributed one. We just got off the Majesty 3 days ago, and had a really great time. After reading mixed reviews, I wanted to add my 2 cents worth. ... Read More
This is my first review, after having read a hundred, so I figured it was high time I contributed one. We just got off the Majesty 3 days ago, and had a really great time. After reading mixed reviews, I wanted to add my 2 cents worth. We sailed on her 9/16/19 - 9/21/19. I looked for reviews on parking services and decided to use Park N Go because of the large number of 5 star reviews. I was very impressed with the service. They not only saved us a lot of money on parking but were extremely efficient. When we pulled up, they unloaded our bags from the trunk for us and we stepped right onto the shuttle bus while they loaded our bags. We went from car to port in 2 minutes, where they unloaded our bags to the porter. When we disembarked, there were several shuttles clearly visible and we again had our bags loaded for us. When we got to the parking lot, the shuttle driver actually got out and loaded our bags in our trunk for us. We never carried a bag, except for through the terminal. It was awesome. Embarkation was a breeze as well, considering we were the only ship in port on a Monday. From the car to fixing our plates at the Windjammer, 35 minutes. There's a lot to be said for smaller ships, this being one of them. We never waited in a line once the whole cruise. We never had trouble finding a seat at a show or game, although most were well attended except for a few early trivia contests where a few straggling couples showed up, which only increased our chances of winning a keychain, the prize of the week, it seemed. Shows were really good, some were great, even. Our favorite was singer/entertainer Bryan Cheatham, who blew it out of the water. He was just beyond amazing.We always love the Quest show and Love and Marriage show for laughs, and as usual were not disappointed. Unfortunately, I have to get ready for work now. The first day back always seems to be the hardest after a cruise, still in vacation mode in my brain. I will write more later about the cabins and food, etc. I'm happy to answer any questions you may have. Thanks for reading! Read Less
Sail Date September 2019
Got a good deal on this shop and always fancied the Caribbean. We had an inside cabin on deck 2 right at the back and it was great, never felt the ship move. Check in was quick and easy. I was worried about the size of the ship as ... Read More
Got a good deal on this shop and always fancied the Caribbean. We had an inside cabin on deck 2 right at the back and it was great, never felt the ship move. Check in was quick and easy. I was worried about the size of the ship as this was the biggest of 7 cruisers. I was amazed how there were no queues for meals or finding a table, and there were plenty of sunbeds. Staff were great and the ship was immaculately clean and well maintained. The entertainment was a bit of a let down, some shows were great but others not so good. The food in the main restaurant was poor compared to other cruises I have done, however the food in the Windjammer was very good. We had the drinks package which was very good with top shelf spirits included but was disappointed to find out when we got on the ship they were offering by one get one half price. The ports of call shore excursions are overpriced in my opinion as they are on all the ships. We did our own thing and got a driver for a fraction of the price including tips. Overall our cruise was good value for what we paid and we enjoyed it. Read Less
Sail Date September 2019
First can't fault much about the ship it's self only the staff seem to look after the american Porto rican and costa rican guest well and ignore the European guest. Did not like how the suite guest were treated like royalty and ... Read More
First can't fault much about the ship it's self only the staff seem to look after the american Porto rican and costa rican guest well and ignore the European guest. Did not like how the suite guest were treated like royalty and us common guest look down on. The food had a great choice every service but the quality i have had better on smaller ships. The service was not as good and what put me off the most when sitting down to dinner in the evening all very posh until you asked for a coffee after your meal and it got served in a mug not a cup as on most ships very strange. The cabins were very nice and clean and comfortable only saw our cabin steward once the whole week. The entertainment very good and lots of choices. The main thing i dislike with the company at Miami was embarkation and the worse one was disembarkation was like a mass of people all fight and pushing to get off and we ordered an lyft taxi from the port waited over 2 hours for it to arrive they had sent 6 different cars to us all were stuck in a mess traffic jam into the port nightmare. A very expensive ship and the service i have had better of other cruise lines . I have done royal Caribbean now and would not do again ship to big and not for us Europeans. Read Less
Sail Date September 2019
12 family members cruised on the Symphony on 9/14/19 - we had a great experience. The ship is so large you barely feel any sea movement. We never felt crowded. Getting on and off in Miami was a breeze. The ship is like a floating city - ... Read More
12 family members cruised on the Symphony on 9/14/19 - we had a great experience. The ship is so large you barely feel any sea movement. We never felt crowded. Getting on and off in Miami was a breeze. The ship is like a floating city - amazing. The crew bends over backwards for guests. Our cabin person Katie Lee was excellent - the children (4 under4!) all loved her. I would definitely cruise on the ship again. We took the alcohol package but struggled to meet our quota. We always asked for bottled water with every cocktail and love the fresh squeezed orange juice. I only ate at the Japanese steak house - the kids loved the performance - and the food was good. Another party ate at Chops and loved it. Daycare was utilized and much appreciated. We did the Gumbalimba Park tour and liked it very much. We were the only ship in port so it wasn't crowed. Lots of nature to see there. Also did the Uchben Kah Raft, Swim & Lunch and enjoyed that very much. The raft is bamboo and you are poled down an estuary in the lagoon. I didn't see as many birds as I would have liked - could hear them but they refused to show themselves - but we all loved the serene ride. When we go to the lunch we swam and the water was lovely but water shoes are a must as it is rocky. Lots of birds beside the restaurant. We just grabbed a cab to Cozumel and did some shopping along the strip. Cococay was very good. I was disappointed that the nature trail is now a tram road. Everyone enjoyed the Lagoon and there were plenty of chairs. The beach was also nice. I wish there was more nature to be found there but still enjoyed it. The shows were excellent. Read Less
Sail Date September 2019
This was our first time back on Royal in 12 years. Our last Royal Cruise was a very very disappointing time. Our son and his wive gave us a wonderful family trip with our grandchildren. We had seven wonderful days of fun. The staff was ... Read More
This was our first time back on Royal in 12 years. Our last Royal Cruise was a very very disappointing time. Our son and his wive gave us a wonderful family trip with our grandchildren. We had seven wonderful days of fun. The staff was extremely nice and very helpful with anything we needed. This is my 23rd Cruise and have never been treated so well. The only problem I had was the food was bad in most of the restaurants. Chops the fine dining was great. We had a window cabin, which I would not recommend for 4 people. Embarkation was the best I have ever had, fast and very efficient, disembarkation went just as smooth. Every cruise line should disembark this way. Our luggage was on a carousel like at a airport, this made it very easy. Over all I may try Royal again. We are Platinum with NCL, so it is very hard for me to use another cruise line. Dona Read Less
Sail Date September 2019
We were looking for a 4 or 5 day cruise. The price was right and the itinerary (Costa Maya and Cozumel) was perfect. We had been in this ship in October 2016 and it has since been refurbished. IRoyal addressed many of our concerns over ... Read More
We were looking for a 4 or 5 day cruise. The price was right and the itinerary (Costa Maya and Cozumel) was perfect. We had been in this ship in October 2016 and it has since been refurbished. IRoyal addressed many of our concerns over the last trip. Activities and entertainment on board was quite good. The food was way better. The new Cruise Director was 100 percent better than the last one. "Tornado" Tayna was everywhere along with her activities manager. Their team was exceptional. Plenty of things to do, The Gym however even though updated was still tight. The air needs to move in there and the update didn't address the stuffiness of the area. The rooms are nice, or Stateroom attendent was exceptional and so were our waiters.. Aside from meeting the dining room manager once, we never saw him again. The food though was very good as mentioned before. The rock climbing wall was put in and the pool area was updated. Plenty of room and chairs to catch a tan. We have one more booked on this ship out of Florida before it heads to New Orleans. For what was the largest ship in the world and now considered Royal's dinghy it still gets the job done. Fantastic vacation. Read Less
Sail Date September 2019
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no ... Read More
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!! Read Less
Sail Date September 2019
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ... Read More
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ones would pass to have a full one stop. They just have to many guest and not enough crew. If you wanted to get somewhere leave a half hour early so you could stand a wait for a elevator then stand in line for whatever you wanted. You were always waiting in line for everything. Excursions were good. Crappy day at coco kay should some that up. Why would you have no shade and smoking where the tram would pick you up???? That one blows even my mind. Need to start all over with this ship. Either less passengers or more crew members, but I would do both to help you out. Just a thought. Read Less
Sail Date September 2019
My last cruise in May on Mariner got five stars. I am Diamond + so I have done many cruises. My recent September cruise on Harmony to Rotaan etc., was definitely one of the more disappointing experiences. The Good: Overall ship condition: ... Read More
My last cruise in May on Mariner got five stars. I am Diamond + so I have done many cruises. My recent September cruise on Harmony to Rotaan etc., was definitely one of the more disappointing experiences. The Good: Overall ship condition: Excellent. Food: Good. Service: Excellent from stateroom attendant to waiters in the dining room. VROOM worked well. If you are in your twenties … or had several drinks, the shows probably suited you just fine. Grease was ok, but the Columbus show had bad singing and poor ‘acting’. The Fine Line aqua show was a mismash of swim and acrobatics with no unifying theme – and much more emphasis on tumbling than acqua activities. The parade was poor - nowhere as good as previous years. The cruise director was surprisingly boring and virtually missing in person. He was on TV helping to sell the usual cruise stuff! So .. ballroom dance music is advertised in Boleros for 5 - 7 pm. Sad to say … RCCL ballroom is Latin only … no dances such as waltz or foxtrot! RCCL seems to be gradually convincing their older clientele that they should give up cruising - Harmony is definitely geared toward young families. I could always rely on Freedom having a good mix of activities for all ages. Not so in Harmony. Read Less
Sail Date September 2019
I'm a proud Royal Caribbean Crown and Anchor member but I felt Harmony was a disappointment. It felt like more passengers were added without any expansion for accommodation. Pool chairs literally touch each other side to side. ... Read More
I'm a proud Royal Caribbean Crown and Anchor member but I felt Harmony was a disappointment. It felt like more passengers were added without any expansion for accommodation. Pool chairs literally touch each other side to side. Elevator wait times were extensive (my mom cannot navigate stairs well). Bar lines were quite long. Comfort wise, those pool chairs and the lack of mini fridges (a cooler is beyond inadequate) were the worst. On the pro side, most staff were as wonderful as we've come to expect. The food was amazing and the shows were pretty good. The Escape Room was our favorite activity but the highlight for us was the Salute to Military and First Responders. Beautiful, moving and well-deserved. I look forward to my return to Allure/Oasis or Freedom class. Harmony is great for on-the-go thrill seekers, I guess, but relaxation didn't seem to be a focus at all. It's just too crowded. Read Less
Sail Date September 2019
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer ... Read More
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer service. It was clean and well maintained. The buffet was very overcrowded, My kids got run over, we had trouble getting to the food and finding a table. The buffet food was average with little variety. The main dining food was outstanding with a large variety. We had the best waiters we have ever had on a cruise before (Sanjay and Miroslav, table 79). We booked the Galley tour at a discount after boarding. The tour was fun and the bottomless mimosas were nice. The theater shows were entertaining and kids really enjoyed. We usually love going to art auctions but skipped the one on this ship. The auction was kicked out of their normal room and moved to narrow spot by a major walkway with limited seating. The casino was tiny and I have never lost my money quicker. My kids loved the rock climbing/trampoline and there was never a line. They also liked the kids club. Just be aware, the kids club filled up and I did see them turning away kids multiple times. The ship had 3 pools of which we were hardly able to use. The adults only pool was in a very hot enclosed area. The main pool was either too crowded or used for pool games. The kids pool was closed and drained often bc babies kept pooping in it. Our room was 8089, an upgraded ocean view with floor to ceiling windows. It was centrally located close to everything. Our Steward did a great job keeping the room clean and restocked with plush/soft/clean towels. The cabin felt spacious for a cruise ship. The main queen bed was 2 mismatched mattresses pushed together and my husband kept rolling into the middle crack. A sewage smell was coming from the bath floor drains the entire trip. Our bedding smelled like sewage. We complained and they quickly changed out the bedding. The manager came to apologize. The room was noisy. We had noise from the pool deck above, music blasting from the centrum at all hours, and a crying baby next door. We loved Costa Maya. We exited the port through a pastry shop and took a taxi to the Crazy Lobster. The beach was not crowded and the food was good with cheap Coronas. We were able to snorkle and saw lots of fish in their enclosed swimming area. No seaweed in the water. The area around Crazy Lobster had the best prices on Souviners. We went to Mr Sanchos in Cozumel for the 2nd time. The beach and water were beautiful. We were also able to snorkle here with fish in the water. The grilled shrimp was great but took 45 minutes to get. It took several hours to get my guacamole order. The mixed drinks contained no alcohol and were too sweet. We stuck with drinking beer. The boarding was awful. We picked a boarding time of 10:30 when registering many months ago. We showed up at 10:30 but didn't get on until 1 PM. They held us in a large room for several hours. The gold, plat, emerald members were all called before us. The deboarding was also unpleasant. We were in a long line that wrapped around the whole ship. The line finally ended with us having to drag our luggage down the stairs. We overall had a pleasant family vacation but will not go on this ship again and will most likely not go on Royal Caribbean again. Read Less
Sail Date September 2019
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel ... Read More
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel the night before the cruise and parked at her sister hotel, The Galvez ($20 for 5 nights, garage parking). The hotel provided a free shuttle to and from the port. Embarkation was delayed about an hour due to a coast guard inspection. We waited in the lounge after checking in at the port. Since this was my second cruise on Royal, I was Gold, which shortened the wait. We had lunch reservations at Chops. The food was some of the best I had on the ship. We especially liked the cheese tater tots. Royal still does a traditional muster drill outdoors (in the heat and sun of Galveston) but you no longer need to bring your life vest. I had not been to Costa Maya before. We took a cab to the beach. The village near the port is a poor village and the beach clubs aren't fancy. I was worried about heat but there was a great breeze off the ocean. There were plenty of beach chairs in the shade. We found a beach club without a cover charge, where we just paid for our food and drinks. I had a massage on the beach - it was supposed to be an hour but it was more like 30 minutes, so keep an eye on the time if you care about that. This is not a spa massage - she used baby oil - but it felt good. There was no stinky seaweed at the beach (it looks like they put up a fence in the ocean to keep the seaweed out). This was my third time in Cozumel. We did a four-hour private snorkel tour with Chichi Charters. Amazing! I highly recommend it! Afterward we took a cab to La Chosa for lunch. The tropical fish (red snapper) was delicious. And I loved the avocado pie (a frozen dessert!). On the ship, we ate in the dining room a couple of times and ate several times at the buffet. The food was good. Some was better than others, but I never went hungry. The Indian food at the buffet was especially good. I had the soda package and was glad to see they have added a Coke Freestyle machine. Anyone can get water out of the machine. You'll need your provided Royal cup for drinks (many kinds of soda, seltzer water, flavorings). I also carried on bottled water, and it was handy to have it in my room fridge (up to 12 bottles/cans per stateroom). We enjoyed the live music, especially at the piano bar (Schooner Bar) and in the Centrum. The musical stage shows were good but not great. I was disappointed in the variety of evening shows - two nights were musical shows with the onboard cast, the other three nights were all comedians. My favorite spot on the ship is still the relaxation room at the Spa. Anyone can use it. You can relax on a lounge chair while overlooking the aft of the ship. I used the gym one time and it was the best view I've ever had while doing cardio. I also took advantage of the walking track above the pool deck. The ship is showing her age, but I can tell they've made some updates. I'd definitely recommended this cruise for adults. For kids, there's a pool and the kids club, but not many activities for kids. We were able to find a table for breakfast at the buffet on disembarkation day. We had a bit of a wait in the lounge, but were off the ship only 15 minutes later than scheduled (delayed due to lightning). All in all, a relaxing and enjoyable cruise! Read Less
Sail Date September 2019
We love Royal Carribbean ! We love them because their cruise line caters to the older , classier group of people . Not to mention the service is Always fantastic, food is always great, ship is always clean, and the people are always ... Read More
We love Royal Carribbean ! We love them because their cruise line caters to the older , classier group of people . Not to mention the service is Always fantastic, food is always great, ship is always clean, and the people are always Awesome and friendly and there is never a dull moment. This was our first family trip since 2009 and we were actually on the Liberty then as well, the upgrades to the ship since then are pretty cool. We stayed in a grand suite and was a little disappointed that there was no water in our refrigerator, or anything for that matter. We thought being in a suite should at least have water in the refrigerators. It seemed to be an issue every-time we wanted water, or to fill our water bottles. Another thing that bothered us was the dress code standards, if shorts are not allowed in the main dining room for dinner, why do you let people in who are wearing shorts in, Especially cut off or tacky shorts? Our dining staff was superb as usual, we sat at table #428 and Dinesh was our waiter . He was awesome! But at the end of our cruise we saw something that surprised and Impressed us the most, as your headed to that dreaded area where you pick up your luggage ,we saw something that I have to say is a first, we have been on 10 cruises will RCCL and have never seen the cruise ship director ( Jeff ) helping people with their luggage. There he was standing there in his uniform (sweating to death) making sure luggage tags were in place, helping people maneuver their bags through that mess of a line , and just saying goodbye. WOW! These are some of the reasons we Love Royal Caribbean. We were quite impressed to say the least. Now that's dedication and service. It was truly incredible. This is why we always choose RCCL everytime, and why we always encourage our friends , family, and anyone we hear of wanting to cruise to choose them as well. Way to Go RCCL!!!!! The Bell Family Read Less
Sail Date September 2019
We paid for a 7 night cruise on the Allure and due to hurricane Dorian the cruise was shortened to a 4 day cruise. This would not have been an issue if we had been properly compensated for the shortened cruise. Unfortunately not only did ... Read More
We paid for a 7 night cruise on the Allure and due to hurricane Dorian the cruise was shortened to a 4 day cruise. This would not have been an issue if we had been properly compensated for the shortened cruise. Unfortunately not only did Royal Caribbean shorten the cruise but they cheated us by offering on-board credits that did not equal the loss in travel time or loss in ports. Originally the cruise was supposed to include three ports and we paid the port fees and taxes for the 3 ports but because the cruise was shortened we only went to 1 port and we missed out on Jamaica and Haiti. Royal Caribbean credited us only $27 in port fees for the 2 lost ports which was not what we paid. Now I do not understand how they do math but if you divide the expense of the cruise by the length and then subtract out the missing days we should have received a credit for $175 a day times 3 days the cruise was shortened. This was not the case and we were only given a total credit including port fees of $202. We were also told we would receive the unused portion of the on-board credit back as a refund which we are still waiting for and have called their customer service countless times only to be told that it is coming soon. Now with all that out of the way lets review the ship. Due to the shortened cruise the overall experience felt very much like no one cared and every thing was done with minimal effort. I understand the ship was not at full capacity and the crew may have been bored but they definitely showed they had little to no interest in making the cruise enjoyable. Everything on the cruise closed early and no matter what time of day it was we were hard pressed to find something to do. Everything seemed to have an extra cost associated with it and anything that was supposed to be free or unlimited closed before you could enjoy it. The unlimited ice cream closed at 6pm and only the paid ice cream shops were open. The hot dog shop was always closed and after 3 days of attempting to get a hot dog I finally did get one on the last day but i had to do it right before going to dinner. The unlimited pizza was terrible and on more than one occasion they were closed. The shows were always at inconvenient times and we missed several of them due to dinner times or conflicting times with other shows and everything on the entire ship seemed to close by 10pm which left us playing cards most nights just for something to do. This was by far the worst experience I have ever had and I will never sail with Royal Caribbean again. If you want to enjoy your cruise go with Carnival. Read Less
Sail Date September 2019
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