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Sail Date: October 2017
This was our second cruise on this ship; we did a longer one with a similar itinerary at the same time last year. We had an early seating which is unusual for us, since we usually do 'My Time'. We at in the Windjammer one evening and ... Read More
This was our second cruise on this ship; we did a longer one with a similar itinerary at the same time last year. We had an early seating which is unusual for us, since we usually do 'My Time'. We at in the Windjammer one evening and several lunches along with all breakfasts. The food was very good in both locations. Everything that I had was very good. My wife wanted more variety than was offered in the MDR. The service was excellent and i can't praise people enough. Embarkation was easy. disembarkation was confusing as is typical. We were told to bring our bags to a certain location since we carry ours out. We got there and we were told that we couldn't leave.e argued and eventually got off the ship at that location. The negatives were the entertainment. The highlight was Lindsay Hamilton who was awesome! The Beatles group was good. Some of the Production shows were not good, however. Last year, we walked out of the Cowboy show so we did not bother this year. The other shows were the same as last year. Piano Man starts with the music of B. Joel who we can't stand. Doesn't anyone listen to his lyrics? They always do the anti- woman song as well as the anti-Catholic song. I don't get it. The Cruise director is a frustrated comedian who tried unsuccessfully to be funny all the time. We found him to be annoying. No other real comedians were there. The rest of the entertainment staff were okay. The cabin was slightly different than we expected but the location was really good. However, one shouldn't have to ask for extra toilet paper. We did 2 tours with the ship and arranged our own in Montenegro. Montenegro was a highlight as we climbed up to the Mausoleum. Read Less
Sail Date: October 2017
I enjoyed myself more than i expected. The staff always served with a smile and were friendly. The ship was a bit old, but i liked the fact is a smaller ship. Cabin was small, like all cruise cabins. It was always thoroughly cleaned. The ... Read More
I enjoyed myself more than i expected. The staff always served with a smile and were friendly. The ship was a bit old, but i liked the fact is a smaller ship. Cabin was small, like all cruise cabins. It was always thoroughly cleaned. The food was great at the dining room. For the most part the buffet food was great. The only thing i would suggest is try to get better flow. I often ended up at my table with cold food because i had to wait in lines and/or wait for an available table. I enjoyed the BMX guy the first night and of course the love and marriage game. The Pure country show was half decent. I did feel like some of the performs lacked a connection to what they were singing. All the staff provided outstanding service. I enjoyed the ports a lot. i chose this itinerary because Santorini was included. I was surprised to find that i preferred the other ports a lot more. I still enjoyed Santorini but its a bit crowded given it was the end of the season. I never book shore excursions with the ship. Its often marked up by at lest 100%. Do your research before you go so you have an idea of what you want to do. and when you get there speak to the locals. They always know the best spots. Read Less
3 Helpful Votes
Sail Date: October 2017
This cruise was selected because it advertised 4 Greek Island destinations which were on my bucket list. My husband and I saved for a year then booked the 7 day Greek Island Cruise last year to celebrate our 25th Wedding Anniversary this ... Read More
This cruise was selected because it advertised 4 Greek Island destinations which were on my bucket list. My husband and I saved for a year then booked the 7 day Greek Island Cruise last year to celebrate our 25th Wedding Anniversary this October 2017. My lifelong dream was to visit the Greek Islands yet upon arrival to the Port in Venice our trip began with a delay due to fog then we were told the port destinations for the cruise would be changed. We finally boarded the Rhapsody of the Seas for our cruise at 9 p.m. Saturday, October 14th after waiting at the port in Venice since 11am with no food or water. Upon boarding the ship we were given the new cruise itinerary which now included 2 SEA DAYS instead of 1 and turned into a Croatian cruise rather than a Greek Island vacation. We missed out on 2 major destinations which is why we selected this Royal Caribbean cruise in the first place, Corfu and Mykonos. So from 4 major destinations in Greece we were only give 2 destinations in Greece very disappointing considering we worked so hard to save up for this once in a life time special occasion. In addition, the 2 days at sea were absolutely boring! There was no ongoing entertainment or activities for the passengers. The theater had one spotlight show around 10 pm and there was no music in the center of the ship until late in the evening for an hour. We even attempted to go to the one Disco which opened around 11:30 or Midnight depending on the night and it was just a prerecorded mix of music from the 80s and no one was dancing. The cruise had nothing to offer as far as activities in the evenings from 6pm - 10:30pm. I really don't understand why there couldn't be some form of musical entertainment during these times. Passengers just sat around waiting for the crew. My husband and I have been on 2 other weekend cruises with other cruise lines and have found it difficult to choose which activity to go to because there is so much going on all over the ship, but the Rhapsody had not measured up in the least. Lots of passengers just walking around, sitting at the bar (no music) waiting. Unfortunately, this is my first experience with the Royal Caribbean Cruise line and my last. I cannot in all honesty recommend this cruise to anyone I know. I will definitely recommend that friends visit Argostoli through another cruise line or flying directly to this lovely destination. Read Less
3 Helpful Votes
Sail Date: October 2017
I'm currently sailing on the Rhapsody of the Seas. I've cruised regularly with Holland America, Princess, and other members of the Carnival family of cruise lines but this is my first time on RCL. It's moments of adversity that test ... Read More
I'm currently sailing on the Rhapsody of the Seas. I've cruised regularly with Holland America, Princess, and other members of the Carnival family of cruise lines but this is my first time on RCL. It's moments of adversity that test a corporation's mettle, and RCL's handling of our departure from Venice was not its finest hour. The heavy fog that closed the harbor was beyond RCL's control but the company's response was entirely its call. Venice was pure chaos. We arrived around noon, deposited our luggage, herded to seats at a remote corner and told we would receive documentation and numbered tickets from local staff to ensure everyone was boarded in their order of arrival. There were cursory attempts by staff to distribute sandwiches and bottled water but they brought only enough food for less than a tenth of the people present, resulting in an ugly melee of guests scrambling to grab something to eat. Boarding began after seven hours but people in our corner of the building discovered that we hadn't been given our numbered boarding tickets (and weren't told that tickets had been available all along at a table in the next building). One member of the Italian staff initially wanted all of us to board last until another staffer member overruled her and allowed us to board immediately. By then, whatever "system" that RCL had implemented had broken down entirely, and other folks were boarded randomly without tickets. Latecomers (even some pretty elderly guests) were unable to check in their luggage and were told to walk their bags aboard themselves. It was probably for the better as they were able to access their luggage right away. We had a similar situation on a recent Holland America cruise to Australia. Their response could not have been more different. Guests were provided with regular status updates, given box lunches, soft drinks and coffee and we were greeted with complementary glasses of sparkling wine at dinner when we finally boarded the Maasdam. In contrast, the senior crew response (including the Captain) was essentially to blame the weather and the Venetian port authorities for our delay. RCL is much more down-market compared to HAL or Princess. Don't expect chocolates on your bed or even smoked salmon for breakfast. I also missed getting the satellite edition of the New York Times every morning. There's no quiet ship's library either, just a big onboard shopping mall and a huge effort to upsell guests at every turn. For me, the final straw is RCL's abrupt cancellation of the two highlights of the trip Itinerary--Corfu and Mykonos. This was the only reason why we chose to sail with the Rhapsody of the Sea in the first place. Our only other remaining Greek island stop, Argostoli, seemed like a dubious option to me and my doubts were publicly confirmed by the onboard Excursion Specialist during her Destination Talk this morning when she announced to the audience that "There is nothing to see in Argostoli.." and tried to upsell the audience with her out of town excursion packages. Great, thank you RCL! I can understand the business case for choosing Argostoli over Corfu and Mykonos--RCL can save money on fuel, and probably can sell a few more excursions as well. But in terms of customer satisfaction and customer retention it's a bad call, and I (and probably quite a few others on this ill-starred cruise) will not be sailing with RCL again. Read Less
1 Helpful Vote
Sail Date: October 2017
On Saturday 14th October 2017 we were faced with over 8 hour delay to get on the ship because of fog. During that time we waited in the terminal and had to purchase our own refreshments. After a 4 hours we were finally given a packed ... Read More
On Saturday 14th October 2017 we were faced with over 8 hour delay to get on the ship because of fog. During that time we waited in the terminal and had to purchase our own refreshments. After a 4 hours we were finally given a packed lunch of a sandwich a bottle of water and fruit. This was a bit hit and miss as there were many who did not receive anything. Also, the staff at the terminal were not able to give us updates and a lot of people got very upset. When we were told that we could finally board the ship, there was complete chaos and a lot of angry passengers. Once on the ship we went to have something to eat around 9pm. We were then told that we had to do a musty call at 11.30pm as we would not be allowed to leave port. I don't know why this was not done in the morning as a lot of people were very tired and the ship finally left the following day on Sunday at 10.30 am. As we were meant to be in Montenegro on the Sunday, the schedule was changed and started with 2 sea days and first port of call would be Athens. We would miss out on visiting Corfu and Mykonos. This left as with Kephalonia, Montenegro and Split to visit. This put a complete damper on our holiday as we had wanted to visit these ports and were given no explanation for this and why we had 2 sea days. This was a first trip on Royal Caribbean for myself and my husband and my brother and his wife, who were celebrating their 40th wedding anniversary and my brothers 60th birthday. The customer service at Venice port was awful even though we were reimbursed half a day sailing for each couple. I do not think this is a good compensation in view of losing out on visiting the ports Corfu and Mykonos. We had no choice in the matter. Why we could not still go to Corfu as planned on the Monday, Athens Tuesday, Kephalonia Wednesday, Mykonos Thursday and Montenegro Friday, the original sea day. This but a negative impact on the whole cruise and experience. I will not travel with them again as their customer service in Miami is a load of rubbish. Read Less
1 Helpful Vote
Sail Date: October 2017
Small pool, cold pool, itinerary scrapped, spent too much time at sea, small cabin on deck 2 - very noisy through the night. If you don't get the drinks package you get weak cordial to drink, not even a coke, shows were naff. Whole ship's ... Read More
Small pool, cold pool, itinerary scrapped, spent too much time at sea, small cabin on deck 2 - very noisy through the night. If you don't get the drinks package you get weak cordial to drink, not even a coke, shows were naff. Whole ship's guests had to queue from 3hours onwards on check-in. NO time to see Venice whatsoever. Ship as a whole has had a nice makeover however the rooms did look a little dated. Drinks package expensive if you spend time ashore. Excursions expensive. Wifi package expensive. Go for a cruise where all is included - you don't feel like the poor relations onboard then. We stayed in a 'stateroom'! whilst the bed is a good size the size of the room is hardly stately. In fact it has about the size of a single axle caravan. One band was good, but the other band was really annoying - who wants week long calypso music during a Greek island cruise. This was our first cruise, booked a year ago, not as good as I was expecting. The ship didn't have as much to do as I was expecting, we found our way round after only a day - I recommend you go with a larger, more modern ship. Not embarking in Venice (you get no time there). Although the staff were fantastic and food good although we didn't try the extra costly alternative restaurants. Try another cruise line. Make note of the low ratings in these reviews - after spending a week on the Rhapsody of the Seas I now agree with these poor reviews. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise because we wanted to visit Venice and Greek Islands. We encountered fog in the Venice port, so our cruise was delayed. Instead of leaving at 5 PM on Saturday, we left at 11 AM on Sunday. This meant that the itinerary ... Read More
We chose this cruise because we wanted to visit Venice and Greek Islands. We encountered fog in the Venice port, so our cruise was delayed. Instead of leaving at 5 PM on Saturday, we left at 11 AM on Sunday. This meant that the itinerary was changed. They cancelled Corfu and Mykonos, sadly. The one Greek Island we did visit (Keffalonia, Argostoli) had little to do or see unless you actually left the port and went elsewhere on the island. We went to a beach and swam, but it wasn't one of those picturesque Greek beaches that one sees in photos. The town itself was modern and full of tourist souvenir shops--not the kind of shopping we were looking for. Split, Croatia was added to our itinerary. While the old town was nice, again, full of tourist souvenir shops and also very expensive high end stores. Outside of the old town, there really wasn't much else to do or see and the currency is different, causing problems. We did take an RC shore excursion of the Cetina River. River cruise, visit to Omis and walk around old town Split. Nobody told us Omis is ten degrees colder, so we were not prepared for the cold winds. The river boat ride, while very scenic, was freezing cold. We were also only given 15 minutes in Omis, during which most people looked for public washrooms. Our guide was not the greatest--used too many words and lost much of her audience. And this cost us $93 US currency. What a waste. We were compensated a half a day OBC per stateroom for the delays in leaving. While that was nice, it wasn't sufficient, in our opinion. The embarkation was utter chaos, with over 2000 people trying to get on the ship at the same time. The food was fine. We ate at the Windjammer and the Main Dining Room. MDR meals were a bit too salty for our taste and the portions excessive (lots of waste was noted). Windjammer had lots of choice and was adequate. I much prefer, however, the method HAL uses on their ships--that buffet food is served to customers, rather than allowing customers to serve themselves. Much more hygienic. Our cabin, outside stateroom 3044, was adequate. Sofa a little tired, but we didn't much more there than sleep and dress, so it was fine. Did not enjoy the fact that the Casino was in the middle of the deck shared with dining and theater. We had to go up or down a flight each time to avoid walking through the stinky smoke-filled Casino. We would've enjoyed informative lectures about the ports being visited before docking. While one talk was offered, it was nothing more than a sales pitch for the over-priced, underwhelming shore excursions. We did enjoy the entertainment shows in the theater. Many people slam these, but these youngsters work very hard to put on a program for the crowd. The singing and dancing was enjoyable and they need to be commended for their efforts. The activity director, Eric, on the other hand, tended to be a little annoying. They advertised decade theme dance evenings, but while people were enjoying dancing, he would interrupt this with some sort of lame game that took up a lot of time and basically "killed" the party, so to speak. After the 3 couple twist contest, most people left and the dance floor was cleared. Too bad. All in all, not what we hoped for or signed up for. Perhaps we are just not cruise type travellers. Read Less
Sail Date: October 2017
I chose this cruise for the ports of call. I've been interested in Greece for a long time. My passion for Greek history and culture began with two Classical Civilizations courses in college. This was to be a vacation of a lifetime for me. ... Read More
I chose this cruise for the ports of call. I've been interested in Greece for a long time. My passion for Greek history and culture began with two Classical Civilizations courses in college. This was to be a vacation of a lifetime for me. Athens was my number one bucket list destination. This cruise was my first time aboard a Royal Caribbean ship. I researched a ton about this cruise and its ports. In my research I saw NOTHING about weather related issues in Venice, Italy. Future cruisers BEWARE of any cruise out of Venice. Heavy fog can and WILL delay your travel plans and arrangements. Our flight to Venice from Philadelphia had to be diverted to Milan due to heavy fog and poor visibility. We were required to sit on board the plane on the runway in Milan for around 2-3 hours. No one was allowed out of their seats because the plane was refueling. I was freaking out because our flight only left a cushion time of around 5 hours before the ship would be finishing up boarding. When we finally landed in Venice I was alerted through Royal Caribbean that the cruise was delayed due to fog. The cruise terminal in Venice was horrible. If you are used to the comfort and amenities of Miami's cruise terminal you will be shocked at the terminal in Venice. It reminded me of a livestock auction house. There was not seating for 2400 people to wait for 6 hours for the ship to return. Not even enough seating for half that amount of people. There were inadequate restroom facilities for 2400 people. There was one place to purchase food and it looked sketch as hell. The security was laughable. There was a guard armed with an AK47 "guarding" the cruise port terminal entrance...he was actually just playing angry birds on his phone and not even looking at people's ship cards and passports. Royal Caribbean staff were begging people to go "see the city" while the ship was delayed. We decided to venture out into Venice. It was beautiful but difficult to enjoy after being awake for nearly 31+ hours due to traveling. Too exhausted to even sight see we immediately came back to the terminal and took a nap on the ground. Our ship was finally permitted to enter port and we started boarding at around 9:00 PM. There were not enough agents working to handle that amount of hangry, cranky, fed up people who all didn't want to wait in line and follow the rules. They had maybe 6 staff members checking in cruisers. I have never seen a line that long in my life. People were shoving each other, breaking in line, fighting, etc. It was the most awful embarkation experience of my 7+ cruise history. Royal Caribbean staff had ZERO control and it was a scary situation. I began feeling light headed---there was no water for the passengers during our delay. They finally rolled out a water station table around 10:00 PM. We walked onto the Rhapsody of the Seas around midnight. The muster drill was around 1:00 AM. We awoke on the first morning of the cruise and realized we weren't moving. We actually hadn't even left overnight. Again, there was heavy fog and we weren't given clearance to leave the port. We were finally permitted to leave port around 11:00 AM...exactly 19 hours after our scheduled departure. I knew there would be dire consequences for our itinerary because of this significant delay. They ended up cancelling two of our Greece stops...Mykonos and Corfu. I honestly almost cried when they announced this. They added Split Croatia to the cruise. What a disappointment that ended up being. Our only compensation was a $127 account credit. I enjoyed the Windjammer buffet on this ship. It had plenty of seating and tables and a lot of different stations for food that required people to spread out. I rarely waited in line at this buffet the entire cruise. Breakfast was the best meal by far. I really enjoyed the Belgian waffles. Our favorite spot to hang out was the Solarium. It was so comfortable and a really enjoyable space. This ship overall was lacking the fun atmosphere that most Carnival ships have. Good luck finding decent (free) food after 8:00 PM on this ship. About all you could get was a grilled cheese sandwich and some soup at the Solarium cafe after 8:00. On the first night we were starving and decided to order room service which is free. It was like a combination of gas station food and Chef Boyardee. The main dining room was hit or miss. There was always a long wait and the food wasn't usually worth waiting for. Service was bad compared to other cruises I've been on. There was a wide variety of different people on this cruise with us. We bumped into and spoke with people from many different countries. We met people from England, Ireland, Scotland, Germany, Italy, and several others. Everyone we spoke with was very nice and enjoyable to speak to. This cruise had the best "fellew cruiser crowd" of all the cruises that I've been on. Now for the whole reason of this trip: Athens, Greece - An amazing experience that I will always remember and dream about going back. We got a taxi from the port in Piraeus to the Acropolis. We toured the Parthenon, Theatre of Dionysus, Odeon of Herodes Atticus, and all the historic sites at the Acropolis. We got there very early in the morning, before 9:00 AM. Spent several hours there and when we were leaving, the line to buy tickets was ridiculously long. If you want to go to the Acropolis then get up early so that you can enjoy it and not spend half your day waiting in line. We walked to Hadrian's Arch and the Temple of Olympian Zeus and spent an hour or so there. From there we walked to the Hard Rock Cafe and had lunch. We shopped around in that area and saw all the other sites that were within walking distance. To finish out the day we had some snacks and drinks at a cafe before heading back to the ship. We did a ton of walking and were exhausted but it was so worth it. Kotor, Montenegro - This stop completely surprised my husband and I. This place was absolutely stunning. The port is flanked on all sides by mountains. The view is breathtaking. You do have to tender at this port. We walked to the old city which isn't very far at all. We decided that we wanted to attempt to climb to the top of the old fort and ramparts. This cost a few Euros each. This hike was very challenging and physically demanding. Most of the journey is an old narrow set of steps. In some places is just a pile of rocks. We started out with a lot of people in front of and behind us. We about gave up several times but kept pushing forward. Slowly by slowly most of the other groups and couples gave up and turned around. After we finally reached the top we were so thankful that we didn't. The top of the old fort gives you the most incredible view of the city and the port. It was an accomplishment and special memory. We ended up loving Kotor. After the climb back down we went shopping and had some wonderful gelato before heading back to the ship. Argostoli, Greece - Beautiful location. We took a taxi to Lassi Beach. This wasn't a scheduled port day for a ship because we were so delayed and our itinerary was reworked so the restaurants, bars, and shops were mostly closed. Sadly we couldn't enjoy food or a drink at the beach. It was still beautiful though. We picked up lunch at a restaurant that was open near the port. Split, Croatia - The buildings adjacent to where the ship was docked looked like they had collapsed a few decades ago. The port was smelly and underwhelming. I tried so much to think positive but I didn't enjoy this place. The people for the most part were extremely rude and standoffish. There were a couple of friendly people we came across. We walked to Diocletian's Palace from the port. They tried to nickel and dime you to go into any of the rooms or structures of the palace. You couldn't just pay one price and explore on your own. This was disappointing. The street vendors were sketch and tried to rip us off. Extremely disappointing. Only thing we bought was a necktie from Croata ties...very nice quality and very friendly folks in that shop. Overall this cruise was a disappointment. Instead of four stops in Greece we got only two. The ship is very lacking in dining options. My husband and I both continually yearned for a cheeseburger or pizza from one of our Carnival cruises. We might try Royal Caribbean again in another 30 or so years when we retire. Maybe then it will be more our style and pace. Read Less
3 Helpful Votes
Sail Date: October 2017
We have sailed with Royal Caribbean quite a few times now and have also booked a cruise in July 2018 so it is evident that we are generally happy with Royal Caribbean but definitely not so on this occasion. We arrived at Venice Marco Polo ... Read More
We have sailed with Royal Caribbean quite a few times now and have also booked a cruise in July 2018 so it is evident that we are generally happy with Royal Caribbean but definitely not so on this occasion. We arrived at Venice Marco Polo Airport just after 11am on 14th October where were informed that Rhapsody of the Seas had not yet docked due to foggy conditions so our luggage would be taken directly to the port and we were to be taken for lunch at a hotel and then transported to the port. We were brought to the Crowne Plaza Hotel in Padua where we were given a basic, but welcome, meal. The staff of the hotel are to be commended for the outstanding and methodical way that they handled the extremely high volume of passengers they received. We were then taken to the port where we found that the ship had still not docked but were given no other information. Apparently Royal Caribbean thought that it would be a good idea to send out email updates to passengers informing them of the situation which was ill advised as I, like many other passengers, had no access to emails. The ground staff appeared to be very disorganised with no contingency plan for dealing with the imminent arrival of almost 2500 passengers en masse. By chance we learned that they were handing out health declaration forms and allocating letters of the alphabet with the intention that this would be used to control embarkation. We were allocated letter J. Bags containing a baguette, piece of fruit, and bottled water were being randomly distributed but we felt that as we had been given food, it would not be fair to take any as there did not seem to be enough to go round. Bottles of water were also distributed and we managed to obtain one of these between the two of us. When check-in finally opened we waited patiently in anticipation that the filtered embarkation would be methodical and orderly but it was clear from the outset that this was not the case; as a result people were not abiding by the letters and were joining queues completely at random. It soon became very apparent that many of the ground staff had gone off duty, leaving the desk staff to deal with the passengers and an announcement was made that the filtered embarkation system was being abandoned. It was now a free for all with insufficient staff dealing with check-in, more than half the desks remained empty. Also priority embarkation queues appeared to be exceptionally long. I suspect that one reason for this was that there were too few desks dealing with the priority lines and loyalty members from Platinum to Diamond Plus were being channelled through one line. The priority check-in system broke down completely and became totally haphazard. We stood in line for 3 hours before being given a further bottle of water but no food and were finally processed at approximately 10.15pm. We arrived on board and immediately made our way to the dining room in the hope of hot food. I didn’t manage to get the name of the lovely server who did her best to provide us with food as quickly as possible. It was then announced that the mandatory muster would take place at 11pm. Whilst I understand the legal requirement for this drill to be carried out, it was clear that we would not set sail that night, that there were still passengers coming on board, that parents with children were having to get them out of bed again; surely this could have taken place at around 9 or 10am the next day? The next morning, it was still unclear when the port would re-open so Captain Tobias decided that passengers would not be allowed to disembark to visit Venice as he was hoping that we would set sail sooner rather than later so it was incorrectly listed as a port day in the amended itinerary when it was in effect a sea day. We finally got to set sail around midday and, at that stage, it was unclear what changes would be made to the itinerary. We received a letter informing us that we would be provided with onboard credit valued at ½ day of our cruise fare as a “token of goodwill” for the problems with check-in and departure. To our total surprise, we were then informed that rather than missing out on Kotor and continuing with the rest of the planned itinerary of Corfu, Athens, Mykonos and Argostoli, we had a total change of itinerary which now included an extra day at sea, no Corfu stop, no Mykonos stop, an unplanned stop in Split and a stop in Kotor toward the end of the cruise. Whilst we understood that the original itinerary was impossible, there was no reasonable explanation as to why the Greek Isles cruise that we had originally booked had now become a Greek Isle cruise! I realise that we had to be back in port on schedule but to say that we were very disappointed with such a significant change to the itinerary would be an understatement. I did go to Guest Services to lodge a complaint regarding the check-in fiasco and, whilst they took note of my grievances, I heard nothing further from them. It would appear that they thought that the on-board credit would be a satisfactory response but considering that we were not on the ship until after 10pm, I would have expected some form of compensation for missing the majority of our first day. I understand that Royal Caribbean reserve the right to alter itineraries as it had to do during the recent hurricane season in America; the fact that this itinerary was almost completely and inexplicably changed, the only problem being fog on day 1 and the early part of day 2, appears to be something that Royal Caribbean has failed to address satisfactorily. We were provided with a refund for the excursions that we had booked for Corfu. We loved Rhapsody of the Seas and the staff on board were wonderful with particular praise for our dining room servers, Noel & David, Rhiana Esguerra in the R Bar and Yulia & Thaddeous in the Diamond Lounge. Read Less
1 Helpful Vote
Sail Date: October 2017
The Staff aboard the ship were excellent but the check in process in Venice was painfully disorganized. The servers in our dining room (Paula and Lyndon) were excellent. The steward of our room (Nazareth) was also excellent. The fog ... Read More
The Staff aboard the ship were excellent but the check in process in Venice was painfully disorganized. The servers in our dining room (Paula and Lyndon) were excellent. The steward of our room (Nazareth) was also excellent. The fog delayed the boat docking in Venice. This is not the fault of Royal Caribbean but instead of processing the check in for everyone before Rhapsody of the Sea docked they fed us sandwiches and talked to one another. This time could have been used to check everyone in using a calm and organized process but the staff would have needed lap top computers. The only computers were on board the Rhapsody of the Seas. Because of their lack of computers the check in process became disorganized and prolonged. The seven hour delay in launching then led to a change in our itinerary. Instead of going to Kotor and then Athens and then three Greek Islands and then returning to Venice we went straight to Athens (two days at sea) , then to one Greek Island followed by Kotor and Split and then Venice. This is not what we signed up for and we were very disappointed to not spend three days on the Greek Islands. The 132 Euro compensation was insufficient. The MC of the Centrum dance floor managed to drive my wife and I, my wife's cousin and her husband from the dance floor each night. We did not want someone who inflicts dance competitions, unwanted dance lessons and choreographed dances . We simply wanted to dance to the music of a good band that could read the demographics of the audience. Read Less
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