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93 Royal Caribbean Transpacific Cruise Reviews

I was really surprised at how easy embarkation was, after having stood in long lines with other cruise lines, this was really easy if you had done the electronic "pre-check in". Great idea RCCL, keep it up. The cruise itself ... Read More
I was really surprised at how easy embarkation was, after having stood in long lines with other cruise lines, this was really easy if you had done the electronic "pre-check in". Great idea RCCL, keep it up. The cruise itself was good, but as it was a relocation cruise, there were a lot of sea days. I have done such a cruise before (with a different cruise line), so I knew that it was very different from the type of cruise where you stopped every day, or almost every day. BUT the activities did get a little repetitive. There is only so much trivia/card games/dancing you can do. A little more variety would have been great. Even something as simple as more movies available on the big screen, not necessarily just for kids either. The lines for the dodgem cars were very long, but it was fun anyway. I didn't brave the roller skating, not being confident enough to do it on a moving ship! The food was great, although the Windjammer did get a bit repetitive. Perhaps varying the food by having theme days (ie:, Italian, Mexican etc...) instead of having the same two or three things on rotation all the time would have been good. I can't praise the executive chef highly enough though, having a coeliac hubby can often mean sitting opposite a grumpy face as there isn't enough variety, but the Coeliac One was usually satisfied. The main dining rooms were of course lovely, although we didn't try any of the specialty restaurants. The shopping on board was just as expected, same old same old kept getting trotted out, and after seeing the same things "for sale" for about the fourth time, I was constantly surprised at how many people were showing interest, although that may have been due to the boredom some people were feeling after the fifth sea day in a row. My cabin (10316) was excellent and kept clean (how I would love a stateroom attendant at home). The internet was expensive and often slow, so don't buy it unless you really need it. Some of the shows were a bit "meh" but some were great. As an Australian, I really enjoyed the INXS tribute, the band was very energetic and got the room pumping. Lucky things got to stay on the ship for the next cruise too, so even more people would have had a great time! Now, here comes my BIG gripe. Disembarkation was a disaster. Every other line I have been on (including a previous experience with RCCL) you are given a questionnaire with a choice of times you would like to leave, and preference is given to people who have to catch planes after getting off the ship. Not this time, oh no. We were TOLD when we would be getting off the ship, unless we wanted to walk off when the ship docked. So that's what we decided to do. Unfortunately, so did about 3,000 other people, luggage included. Deck 5 was a nightmare, people and bags everywhere. Had there been an emergency at that time, it would have been disastrous. To RCCL, YES I know there was a delay getting clearance, but that only made the problem worse, there wouldn't have been a problem with better management. There was no facility for people catching flights to be getting priority. When we finally got off, we found ourselves on the train platform (obviously there weren't enough cabs in Sydney to cope with the instant demand) with people who were just catching the train home. Getting off then, or a few minutes later, would not have mattered to them, but to us, it meant missing our flight. We were not the only ones, Mascot airport was inundated with frantic people that day. Friends of ours couldn't get another flight until after 8pm. Of course, these flight changes cost money, and when RCCL was asked for assistance as they had caused the problem, nothing was forthcoming, not even the offer of a stateroom credit on a forthcoming cruise. Well, as much as I enjoyed my holiday, I did not enjoy the stress afterwards, so for me, it will not be a Royal Caribbean ship next time. Hubby and I are already looking forward to our next cruise, but RCCL have put us off their brand by their mismanagement and misinformation. If you live near the port and don't have any time pressures to get home, give them a go. If you don't, I wouldn't risk it, even though it is a fun ship. Read Less
Sail Date September 2019
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and ... Read More
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and enrichments opportunities, and was a boring experience overall. This was made all the worse by inclement weather that forced us to spend a lot of time indoors. And the few entertainment events that were offered almost always conflicted with dining times. As for the ship itself, Radiance of the Seas is an older ship in great need of some basic refurbishment. The lounge chairs and theatre seating are badly worn (some with tears) and very uncomfortable. The deck floor of our balcony was all rust, and the balcony chairs extremely uncomfortable because of worn seat cushions. The ship’s cruise director was a complete amateur, curt and unfunny. He took great delight in telling us he was leaving on vacation after this cruise, and we were sorry he didn’t leave sooner. The two so-called “enrichment” speakers were equally amateurish and, no doubt, came at little cost to the cruise line. The good news: service overall and in all venues was excellent, and both the service and food in the MDR was very good. Unfortunately, the breakfast and lunch buffet were limited and mediocre at best, with many repeat offerings. Lastly, we were very disappointed at how slovenly many of the passengers were, and that the ship’s staff did not enforce their own dress codes. Men wore shorts and cutoff t-shirts at dinner in the main dining room even on evenings when “casual chic” was requested. When we complained, we were told that people interpret “casual” differently. We’ve had good experience with RCCL in general, but this sailing reflected a definite cut-back in overall quality and care. This sailing was not inexpensive, but definitely over-priced for what was provided and from a comfort standpoint, and will cause us to think twice about RCCL in the future. Read Less
Sail Date September 2019
This was meant to be an aniversary present for my husband. We expected to see some of Hawaii but the itinary was changed several times before the sailing. We sat in Oahu for a survey instead of cruising. They cancelled all our prebooked ... Read More
This was meant to be an aniversary present for my husband. We expected to see some of Hawaii but the itinary was changed several times before the sailing. We sat in Oahu for a survey instead of cruising. They cancelled all our prebooked shore excursions leaving us with a breif stop in Maui. If you wanted to shop great if not disapointing. It was just a really long boat trip from Hawaii to Vancouvre via Maui. Our time in Victoria was cut short due to the tide. We sat in Vancouvre overnight in port. Dissembarkation was a nightmare. Locating bags was like a really sick idea of a scavenger hunt. Close to 3 hours to get off, find your bag and wait in the longest line ever for a taxi. Of course the taxis were busy bringing people for embarkation so it was a mess. We were told when we complained that everyone received the same compensation. We received refunds for our shore excursions and refunds for 2 nights we spent in port instead of cruising. We received a credit to buy lunch because they couldnt one day. That certainly is not compensation its reimbursment! Royal Caribean do not care. They changed everything about our holiday, we did not get what we paid for or what we expected. If we had wanted to do a long boat ride from Hawaii to Vancouvre then we would have booked one. We didnt but thats what we got. Wouldnt travel with them again. The cruise was a comedy of errors and changes. Appauling customer service. MSC gave us a better cruising experience at a far better price. The activities onboard were sometimes hard to get onto and into. You certainly needed to be everywhere very early and not mind waiting in line at times. The artists were of a high standard. The food was nice in the restaurant but it did get a little boring after 10 Days as several meals were repeated. The buffet had a large range but again the choices got boring as they seemed to be the same each day. We dinned at Wonderland on one occasion and really enjoyed the quirky nature of the food. It was fun and a nice break from the main eating areas. The robot bar is fun the first time but the novelty soon wears off. Unfortunatley there were a large amount of people who had very small children in the bars even as late as midnight. We had the drinks package and found it was a good idea as the prices on board were expensive. There were multiple shopping events. Its such a shame that this cruise was spoilt by poor planning. We complained to our travel agent who passed our concerns onto Royal guest services who said that all passengers were given the same compensation. We were refunded the cost of shore excursions and 2 nights that we sat in port as well as the cost of lunch on a day they could not provide it. That certainly does not qualify as compensation. Perhaps they need a dictionary to understand the difference. At the end of the day they just did not care about our experience it was all about the money. Read Less
Sail Date May 2019
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half ... Read More
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half the time causing a log jam at the elevators. In our cabin, the sink was cracked, and hot water was seldom available. Rust was prevalent almost everywhere. There was not enough room for the Diamond and up members. In order to find seating, one had to be at the longe at least an hour early. The food is getting worse and worse over the years. The same items were on the menu night after night. And to our dismay, they ran out of vanilla ice cream in the WindJammer. On the plus side, we seemed to have a new mattresses. Our neighbors, however had an old one and were very uncomfortable. Overall, we were very disappointed in a cruise we had been looking forward to. We will be trying other cruise lines in the future. Read Less
Sail Date April 2019
ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of ... Read More
ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of activities going on if you want to participate OK!! now the cons. the ships billing system is a nightmare, they add cost and credit cost all the time. very hard to understand. I spent severial days visiting guess services trying to understand. travelling with us a friend who is a finance manager and accountant was dumbfounded. so just be careful!!, an example I paid my bill second last night, then on my final statement, they had a charge of $100USD for pool towels. now we only used them 3 times and returned every time back too counter. so with another visit to guest services, they credited the towel without a murmur. i just wonder how many people just pay it??? dining room staff not that great, seem to be more interested in cleaning tables than serving the guess, we where always having to ask for drinks, if we could find our waiter. windjammers average, tend to a bit the same if I ever cruise again I will look at other companies. Read Less
Sail Date April 2019
This was our first cross ocean repositioning cruise. The opportunity to visit Sydney/New Zealand again, see French Polynesia for the 1st time and wind up in Honolulu was the attraction overcoming the twelve sea days. Had prepared for ... Read More
This was our first cross ocean repositioning cruise. The opportunity to visit Sydney/New Zealand again, see French Polynesia for the 1st time and wind up in Honolulu was the attraction overcoming the twelve sea days. Had prepared for stormy weather in New Zealand, but were surprised by the rainy, windy weather most of the way to Tahiti. Sea days from Bora Bora to Hawaii were sunny and warm allowing for sunbathing and deck walking. My sister and brother-in-law joined us on this cruise. Embarkation started out with a short walk from our hotel to the Overseas Passenger Terminal. The door alarms were having difficulties. Many loud sirens and announcements ensued to immediately vacate the building. These were ignored and check-in continued through the din. My four-plug power strip was taken away at the security check along with many others. Was surprised, as it had not been a problem for past cruises. Heard later that power fluctuations on board had caused a power strip to catch fire, resulting in the ban. No notice in advance from Royal Caribbean. The Radiance is older, but we felt that all the areas we visited were well maintained and quite clean. Our cabin was 1556 on Deck 10. For those researching in future years, there were three formal nights. Days 2, 8 & 16. Enjoyed the main dining room most nights. Our waiter and assistant waiter from Indonesia were excellent and very enjoyable. Head Waiter was quite nice and dropped by for a chat each night. Different menus were provided for each of the eighteen nights – no repeats! A number of standard offerings offered every night of course. Tahitian-themed dinner leaving Papeete was our favorite. Also enjoyed nights at Chops Grille, Giovanni’s, Samba and the Chef’s Table to break things up a bit. Entertainment in the main showroom was fine, but a little sparse with the long stretches between ports. Only two production shows during the cruise. Cruise Director Cuddy Cudworth was enthusiastic and worked hard to entertain. We really enjoyed the Sunny Duo – Ukrainian Violinist and Guitar player in the Schooner Bar along with the other music around the ship. To help get us through the stormy sea days, the night time entertainment did a number of matinee shows in the main showroom. Movies were also scheduled in the main showroom each afternoon. The little Cinema was swamped with customers most of the days. Overall service on board was very good to excellent. Kristina in the Schooner Bar took great care of the four of us. Would probably not do this cruise again, but had enough adventures and new experiences to make the one time memorable! Ports/Excursions Sydney – attended the Handa Opera West Side Story musical on the harbor. Great production and amazing singing/dancing in a great setting. Also visited the Sydney WildLife Zoo and had dinner at Aria. Picton – rainy day. Did the Queen Charlotte Sound cruise, visited the Vines in Blenheim and walked around Picton for a bit. Not much open on Easter Sunday. Wellington – nice day. Full day Lord of the Rings Tour was excellent. River Anduin, Isengard, Rivendell and "Get off the road" filming sights plus an excellent lunch. Tahiti – snorkeling tour, walking around downtown Papeete and sunset catamaran tour. Moorea – Motu Picnic Lunch included snorkeling with stingrays & sharks – very enjoyable. Bora Bora – booked Patrick’s tour with Maohi Nui. Incredible snorkeling outside the reef with lots of sharks and colorful fish. More great snorkeling inside the reef with stingrays and sharks. Amazing Polynesian lunch followed by a fire dance. Highly recommend this tour. Honolulu – did the Little Circle Island Tour. Good way to leave the ship a little later and bridge the gap to hotel check-in or flight departure. Read Less
Sail Date April 2019
Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and ... Read More
Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and sharing the grande margarita with friends (it would be nice to be able to get a pitcher of margaritas for sharing but bartender thought it was mitigate over-serving issues that have happened). The ports were only ok, generally a little on the boring side but guessing due to the last ship of the season. The ship was good shape although showing signs of external wear Horrible cabin location, it’s beneath the Windjammer and Izumi speciality restaurant. The room sounds like you’re in a bowling alley due to the carts in the restaurants above running over the stippled tile in the kitchen areas. It does subside around midnight until around 4:30 am, currently 4:21 am and the banging has started. Called several times and restaurant manager did state they would try to mitigate noise, unfortunately to no avail. Asked to be moved but was not accommodated although RCI did give coupon for small discount on future cruise. VOOM on this cruise was marginally above worthless. Using SpeedTest by Ookla, download speeds ranged from a high of 1.5 mbps down to a non-functional low but averaged at 0.55 mbps across the multiple occasions that I tested. Onboard Tech stated that it speeds is up to 4 mbps, subject to weather and sea conditions but even docked with clear skies the speeds were typically sub 1 mbps. Be warned, no refunds or recourse from RCI for poor VOOM service Read Less
Sail Date April 2019
Travelled to Singapore from the UK stopped in there for four days very humid pool at hotel came in handy went on a few excursions bay of trees at night, trip to Clarke quay and up to the top of the Marnia bay sands what a view, then ... Read More
Travelled to Singapore from the UK stopped in there for four days very humid pool at hotel came in handy went on a few excursions bay of trees at night, trip to Clarke quay and up to the top of the Marnia bay sands what a view, then onto Australia to visit family five days had breakfast with the Koalas at the Wild life Centre in Darling Harbour which was brilliant, trip around the bay at Sydney, then full day at the Blue Mountains, Wow well worth the day of walking, outstanding views. Days flew by then it was hopping onto the Ovation of the Seas, weather good when leaving Sydney, very windy and overcast later and rained two of the port days, but Bora Bora did not disappoint, beautiful. Very overcast but warm the remaining days. The ship was outstanding the Two Seventy lounge at the back of the ship on deck 5 was our favourite spot also Quinttin Holis talk about the Hawian Islands and it history was enjoyed by all, the shows.in the Theatre were stunning, we were entertained every night The staff were very pleasant the Cruise director and the Entertainment Director was funny we nicknamed Chris and Chris the double act. We ate up at the windjammer more as you could pick better, we also eat in two seventy, pick your own salads great. All this said, I felt that there could of been more Entertainment in the daytime especially when sea days were wet and windy. Arrived at Honolulu for a two day stay, got off on the second day, stayed at the Imperial Hotel on Waikiki beach for 4 nights, after this our stay was over, we then flew to NYC for 3 days, arrived back home in England to cold weather, arrr well. Planning our next Adventure. Read Less
Sail Date April 2019
I choose this cruise for Sydney and Polynesians Island. First I must tell you I am Celebrity guy. This is my second RC experience after the Harmony last January, I will maybe go back with RC but only on a very good deal. The quality of ... Read More
I choose this cruise for Sydney and Polynesians Island. First I must tell you I am Celebrity guy. This is my second RC experience after the Harmony last January, I will maybe go back with RC but only on a very good deal. The quality of food is not at the level I expected. We got my time dining as usual, and after 2 diners , we asked to be changed for fix time dining at 8 hrs, the 2 my time dining rooms are not nice and jam packed, service and food are bad, although the food selection is the same at the 2 fix time dining rooms. the dining rooms are much nicer, almost empty, service and food are much better, even that the latest are not at the level of beauty of other ships, try not to skip the formal night because we got lobster at the second formal night, same as the Harmony, and it was the best lobster we got for long time. We got the 5 specialty restaurants package, went twice at the Gril and Uzimi and one time at the Wonderland, we skipped the italien Jamies because of the comments and mostly of poor menu selection. The Grill and Uzimi are very good. Got the package the first day at the embarkation, they give 15% discount on top of the already discounted price. all in all it is about 40% cheaper than the equivalent on Celebrity but less impressive in quality then Celebrity. The smoking area is around the main pool left side in a kind of not vented area,,, very bad. The buffet is the same as the Harmony, but a bit better quality but below Celebrity, Holland or Princess. The pizza is good, the tacos are not and same for the hamburger and shame... no grill to have fresh grilled hamburger, they are made 30 pieces or so in advance and stacked them somewhere at the buffet,, very bad. The french fried are good but a way less than HAL Koningsdam witch they have the best of the best. The regular coffee is good but all juices are awful, way to sweet. The buffet area is to small, we have been asked few times to hurry up and leave, not as much as on the Harmony though, there it was every day on Harmony they called up to move and vacate the place. Another thing that I dont like about the buffet, it is open only for some period of time, out of those time the doors are close, total area is inaccessible including the open area at the back of the boat attached to the buffet, instead of closing the food area only and leave all the tables, chairs and the open back of the boat available for a coffee pastry etc, they decide that every thing should be close, very bad. The gym area is good, in location and quality of equipment, I do treadmill twice a day and 5-6 times in my morning session I had to wait up to 15 minutes to get a machine, not enough treadmill that is for sure. On 16 days transpacific we had only 4 stops, 3 in french Polynesia and 1 at Maui. Because of the RCL company lack of planing, and because the Ovation havent sailed yet in USA water, They had to skip Maui and go directly to Honolulu for the last 2 days of the cruise in order to have the boat inspected by the coast guard, inadmissible, they should have known that before the planing of the port of call, they company did compensation us by giving us back 1/16 of the cruise price in OBC, good for them. The solarium no kid area is very nice with nice pools and nice double bed lounge chairs, but you need to wake up no later than 0630hrs to get one. This transpacific was against 30knd wind the first 8 days until Papetee, that mean in addition of the 20 knds boat speed, we got 50knd (60 mph) of wind the whole time, I couldnt enjoy my balcony very much, and the balcony separator were making a lot of noise by vibrating I return in November on the Celebrity Reflection for another trans Atlantic from Barcelona but this time with the wind in our back, that makes a great great difference on the comfort, boat noise and no boat big vibration like we were experiencing non stop the first 8 days on this transPacific. Read Less
Sail Date April 2019
Ovation is a spectacular ship with friendly accommodating crew who work extremely hard and diligently, except for one crew member who managed to spoil our cruise experience for us to the extent that we are now canceling 3 more booked ... Read More
Ovation is a spectacular ship with friendly accommodating crew who work extremely hard and diligently, except for one crew member who managed to spoil our cruise experience for us to the extent that we are now canceling 3 more booked cruises aboard the same ship even though it means we will lose a $1200 non refundable deposit. We are so upset by our experience that we have chosen to lose our money rather than cruise with Royal Caribbean again! The specialty dining at Wonderland and Jamies is a true delight but Chops Grille is now trading on their reputation from years ago, as for the dining room....I've had better food in a hospital. Entertainment was creative and visually pleasing on all levels, but did find queuing for shows hours ahead of time a tiring experience. Our cabin was well appointed and spacious, more storage than you could dream of, tea was provided but no coffee. Getting on and off was easy and efficient. Read Less
Sail Date April 2019
There were 5 of us and the cruise was to celebrate a 70 birthday .We are all experienced cruisers whilst every thing was very clean and the food was ok ,the ship has no soul we could have been in a large department store with a pool on the ... Read More
There were 5 of us and the cruise was to celebrate a 70 birthday .We are all experienced cruisers whilst every thing was very clean and the food was ok ,the ship has no soul we could have been in a large department store with a pool on the roof ,cruise ships have lots of areas to sit listen to soft music catch up with friends for a coffee sit quietly to read the Atrium is the hart of the ship where you gather ,catch up ,listen to the piano whilst have a coffee on this ship there was virtually no where to sit. on level 4 from one end to the other virtually no seating any where ,this ship had no tables ,every cruise i have been on you could go to the pool deck "14 on ovation," and sit at tables with chairs play cards eat your meals whatever , what do you find on ovation hundreds of lounges every where go up more lounges ,50% unused ,want a table don't have any ,every thing on this ship was geared to seperate you from your money you felt like it was a definite strategy to gently keep moving you in to some where to spend .this was our 3rd RCI cruise . Read Less
Sail Date April 2019
To meet friends from New Zealand to Vancouver. It was spring break in Australia so you can guess how many children were traveling free on board. It was a zoo. II was assigned to cabin 8292 which is located where the decks are aligned to ... Read More
To meet friends from New Zealand to Vancouver. It was spring break in Australia so you can guess how many children were traveling free on board. It was a zoo. II was assigned to cabin 8292 which is located where the decks are aligned to the exterior outline of lower decks of the ship. Embarkation went smoothly, but we were parked in a lobby area near the Schooner's lounge until the rooms were ready. The room seemed small as the queen bed was at the balcony door. Only about 6 inches from the closed curtain. All night long the wind howled. This noise was generated by the wind flowing past the door that separated the 2 balconies. Not the balcony door of the cabin. I reported this problem to guest services at least on 3 different occasions and finally a maintenance man was sent to my room to inspect the problem. He wanted to have the seal on the cabin-balcony door cleaned. Once I demonstrated that the problem was outside the room and there was no way to fix the problem, He agreed. The balcony was unusable due this noise. We were unable to use it for the entire trip except when at port. Royal Caribbean wanted to give use a $588 credit for a future cruise which is not going to happen. They gave me $150 on-board credit. Dining: I only ate 2 lunches in the dining rooms. All other meals were taken in the Windjammer buffet. I found the meals in the buffet much better quality and variety. The service in the buffet was just okay. Other cruise line buffets have been much better. Embarkation: Was excellent. My wife needed a wheel chair and the terminal got us on board without any hang ups. Enrichment Activities: The 2 speakers were very good. They knew their topics and were interesting and entertaining. Entertainment: Not great. Only saw 2 productions shows and the Pixels twice. Fitness and Recreation: A lot of activities available, but not utilized. On Board Experience: On board with 5000 other passengers not very good. Always a crowd. Public Rooms: Always crowded! Service: The stewards, wait staff in dining rooms were good. The guest service staff were knowledgeable, polite and helpful. Shore Excursions: Took a bus tour of Moorea which was interesting, reasonably price and worth the visit. Value for Money: I felt that my cabin says it all. Charged for a balcony room which was not much better that an inside cabin due to the wind noise. Read Less
Sail Date April 2019
We chose this repositioning cruise from Sydney to Honolulu primarily because we got a good deal and the fact that the itinerary included three stops in Tahiti and a stop at Lahaina, Maui. Unfortunately, after booking, we were advised by ... Read More
We chose this repositioning cruise from Sydney to Honolulu primarily because we got a good deal and the fact that the itinerary included three stops in Tahiti and a stop at Lahaina, Maui. Unfortunately, after booking, we were advised by Royal Caribbean that they would have to cancel the Maui stop. Since this was to be Ovation of the Seas' first visit to the US, the US authorities apparently needed to carry out thorough inspections of the ship and it would, therefore, have to remain in port for an extra couple of days. So we would have to skip Maui and arrive in Honolulu one day early, although we could remain on the ship an extra day in the port. Consequently Royal Caribbean promised to refund passengers the equivalent of one day's fare to their onboard accounts, which we thought was fair and reasonable. So while we were a bit disappointed to miss out on Maui, we appreciated the credit in our onboard account and the extra day in Honolulu. Anyway, after that long-winded introduction, I have to say that this was a pretty good cruise! Leaving Sydney Harbour after dark was quite memorable. We also enjoyed the three stops in Tahiti, particularly Bora Bora. The weather was kind of damp in Papeete and Morea, but we were especially lucky with the weather in Bora Bora, which is a stunning place. It's definitely somewhere I would like to return to. My wife particularly enjoyed shopping for Tahitian pearls in Vaitape, the main town in Bora Bora! The ship itself is huge, modern and well appointed, and being less than three years old is still in very good condition. I had thought that having more than 4,000 fellow passengers might result in the ship being too crowded, but we didn't find it to be a real problem. For example, while the Windjammer Marketplace (the main buffet on Deck 14) got very busy at times, we never had a problem finding a table. Also, due to the size of the ship, there was not too much motion most of the time. We did find the food in the main restaurant to be a bit disappointing the first few nights. However, we then started asking our waiters for recommendations on which dishes to choose and after that enjoyed almost every meal. We ate in the main restaurant most evenings and had breakfast and lunch in the Windjammer Marketplace where we found the food quite acceptable. Overall, the food on the cruise was, in our view, fairly good but not as good as we have experienced on some prior cruises. Our balcony cabin was great. No problems there at all. Also, the level of service provided by the crew and their friendliness throughout the ship was almost always exceptional. We went to a few of the evening shows in the Royal Theatre and were not disappointed although the sightlines from the upper audience levels were a bit restricted. Embarkation in Sydney and disembarkation in Honolulu both went smoothly. We found the wifi to be very good. We pre-purchased a "surf and stream" package for one device, which worked out quite well as we were able to switch between our three devices (two smartphones and a laptop) as required. The cost of pre-purchasing the package, while not cheap, turned out to be considerably less than if we had bought it on the ship. So, overall a memorable cruise on a nice, modern ship, with the highlight for being the one-day stop at Bora Bora! Read Less
Sail Date April 2019
This was our 6th cruise (2nd with RCL) and our longest by 4 days (relocation) and most sea days. Embarkation ran smoothly and we were on this gorgeous, huge ship by 11.30 and in our cabin by 1pm. We met Amri, our cabin attendant, who ... Read More
This was our 6th cruise (2nd with RCL) and our longest by 4 days (relocation) and most sea days. Embarkation ran smoothly and we were on this gorgeous, huge ship by 11.30 and in our cabin by 1pm. We met Amri, our cabin attendant, who immediately answered my request for a robe and could not have been more helpful, best attendant we've ever had :) This ship is new (only 3 years old) and was kept very clean. It functions well, apart from the waste of space with all the high end shops (almost always empty with super bored staff) and the general store selling ship merchandise and souvenirs stuck in a tiny corner shop which was hot and impossible to navigate by more than one person at a time! Lifts ran smoothly and we never had to wait very lon considering the amount of passengers! Art work is dotted all over, rather than in a "gallery" as such and we saw some different and interesting pieces! Entertainment was standard ship-type, which we've seen before, nothing outstanding. We missed the INXS tribute band both times due to poor choice of venue (270 lounge) which was too small and consequently overcrowded leaving us unable get in!! Unsure why they didn't appear in the theatre which would have been a better venue. Enrichment talks were interesting and other activities well attended although they were not our cup of tea. Food was pretty good! We ate mostly at Windjammer as we'd heard not so good reports about the dining room/s and it suited us to eat only 2 meals a day when we felt like it - food at the WJ was excellent generally, tasty, hot and fresh. with plenty of choice from antipasto, to salads or hot meals, however the desserts were average and repetitive and strangely tasteless. We did the Tastes of Ovation specialty lunch which at the start seemed very disorganised, but ended on a high note with delicious food. Solarium food was also fresh and tasty, as were the salads/sandwiches on offer at Cafe 270. Coffee was surprisingly good too and pizza at Sorrento's was excellent! We used room service twice and both times the food was good and on time. Bar and general staff were great and friendly, some more engaging than others, and they work so hard! Overall, we loved this cruise! Read Less
Sail Date April 2019
This was a cruise of a lifetime celebrating our 40th wedding anniversary on the magnificent Ovation of the Seas. We were lucky enough to stay at the Four Seasons Sydney and had a fabulous view of the arrival of this beautiful ship into ... Read More
This was a cruise of a lifetime celebrating our 40th wedding anniversary on the magnificent Ovation of the Seas. We were lucky enough to stay at the Four Seasons Sydney and had a fabulous view of the arrival of this beautiful ship into the OPT terminal right in front of us. We just love the Four Seasons and its proximity to Circular Quay and all the buzz and excitement of Sydney Harbour and the Opera House. As this was a first cruise on a Quantum Class ship we were nervously excited ! Embarkation was a breeze and we were in our cabin 11596 just after 1pm where we found our luggage waiting for us in the corridor. Amazing as we only boarded at 12.30pm! After unpacking we set off to explore and find our allocated MDR table. It was not quite right for us but was easily changed to something that we were more comfortable with. Our table was in the Grande MDR and the service and food was outstanding every night. We also enjoyed the company of our neighbours immensely ! Our Head waiter was Shasshank and his assistant Agus and both were simply awesome! There is so much to do on the Ovation. There is the I Fly, North Star ,Flow Rider, walking tracks, dodgem cars ,bingo, trivia, dance lessons, The Morning Show etc etc. The evening shows were fantastic with the highlight for us the INXS tribute band. Also every night the pub Amber and Oak was literally pumping with Steven and all the other musos who came and jammed with him until late! We met some fantastic party people there and we were all well looked after by Nelson and his team! The whole crew provided excellent service every day1Our room was beautifully clean and cared for by Nilde! So spoilt! We did day excursions on Papeete Moorea and Bora Bora and all were amazing! Tendering was a breeze and we were well looked after by all our guides. Disembarkation in Honolulu was also so easy and Anthony of Direct Shuttles Honolulu had us at our accommodation by 8.00am. He also took us to the airport 5 days later at the crazy early time of 3.30am Overall our trip way exceeded our expectations! The weather was cool wet and windy as most days so when the sun did come out it made everything even better! The ship is stunning! The crew were awesome and our fellow pax were the best! Thanks everyone! Read Less
Sail Date April 2019
we went on this cruise to celibate my wife's milestone birthday, was a little concerned about the amount of sea days but the ship had everything and more that made it all go too quick. Sailing out of Sydney we sailed to Tahiti ... Read More
we went on this cruise to celibate my wife's milestone birthday, was a little concerned about the amount of sea days but the ship had everything and more that made it all go too quick. Sailing out of Sydney we sailed to Tahiti which was nice just ask SIMON, but there was no Imperial Leather on board :)( Aussies of the right age bracket would get this in joke) then onto Moorea, then onto to Bora Bora ( best snorkeling on the planet in my opnion, then finally on to Honolulu, we missed Maui due to some inspections needed in Honolulu. The service was excellent through the ship although our cabin steward I think needed L plates for Suite service as he was not quite there. Cabin The Owners suite was very spacious and the beds were very comfortable , apparently no expense was spared on this ship when it was fitted out. Dining I was a little disappointed with the main dining room as it was originally designed for the Asian market and there was no Grand Dinning room across multiple levels like on other ships, just two separate dinning rooms which felt a little cramped. The Service was exceptional and the food was wonderful. Our favorite specialty dining was Jamie Oliver although the Wounderland was and experience within its self. Read Less
Sail Date April 2019
We chose this cruise because of the itinerary. After booking the 21 day cruise I discovered I was gluten intolerant and went on a gluten free diet. I thought I would be doomed to eat foods naturally gluten free and have to pass up so many ... Read More
We chose this cruise because of the itinerary. After booking the 21 day cruise I discovered I was gluten intolerant and went on a gluten free diet. I thought I would be doomed to eat foods naturally gluten free and have to pass up so many of the goodies. The first night, in the dining room, when I told my waiter about my diet needs, he brought the head waiter over to talk to me. From then on, they made sure I was enjoying as much as possible while not messing with my diet. Every evening Clinton would bring me the breakfast, lunch and dinner menus from the next day and have me place my orders. In addition to those things marked as gluten free, they would make changes to the food if possible to meet my needs. For example, replacing the pasta with GF pasta, replacing the toast with GF (finally eggs and toast for breakfast), etc. My order was always prepared in a special gluten free section of the kitchen, to prevent cross contamination. In addition to the dining room, the buffets were also accommodating. They had a gluten free section which always had GF breads and rolls, GF entrees, deserts etc. If I wanted the GF bread toasted, they used fresh gloves and used a dedicated toaster. They offered delicious GF pizza upon request. They had great GF cookies at the Cafe Promenade. I am sure they would be as accommodating and attentive to any special diet needs. Other than the food, the rest of the cruise was spectacular as well. We loved the ports, the ship is beautiful, and enjoyed many of the activities. My only complaint would be that the evening entertainment started too late for us, so we missed a lot of it. In past cruises we were able to listen and dance to music before dinner and go to the show shortly after dinner. We missed that. Read Less
Sail Date October 2018
Despite what I consider to be the most apt review title, my wife and I thoroughly enjoyed the cruise albeit plagued by a very high numbers of people experiencing prolonged bouts of chesty coughing and sneezing with some also suffering ... Read More
Despite what I consider to be the most apt review title, my wife and I thoroughly enjoyed the cruise albeit plagued by a very high numbers of people experiencing prolonged bouts of chesty coughing and sneezing with some also suffering bouts of the dreaded Noro Virus. Thankfully my wife avoided the Noro Virus but both regrettably fell foul to the coughing sickness and in my case twice, with only 3 days clear around Mid trip. There were many cruisers being taken off the ship by ambulance in the various ports of call, there was also a helicopter high line medivac on the 2nd day of the cruise. There were frequently large lines of people standing outside the medical centre. Apologies for the rather lengthy review but this was a 21 day cruise. Our vacation started with a BA from London to Seattle on Wednesday 4th October arriving in Seattle around 18:00, we took the light train from Seatac to Westlake for the amazing Seniors price of $1 each. Unfortunately as we had been previously advised, regular taxis were rather thin on the ground in Seattle and as we don't use Uber we set off to find the Edgewater hotel on foot. After a couple of wrong turns and taking advice from some very friendly and helpful locals we arrived safe and sound at the hotel some 20 minutes later. It was a bit of a hike dragging our luggage but perfectly doable for the relatively fit and healthy. I would however most probably chose a hotel closer to Westlake station if I were to return to Seattle in the future . (Or figure out how to use Uber) The Edgewater was a great hotel ideally located for sightseeing. However was a bit miffed by the concierge who quoted $45 for a hotel taxi to the cruise terminal, telling us it was about the same cost as a regular taxi. We took a regular taxi and only paid $15 including the tip. We arrived at the pier 91 around 11:00 and were on board the magnificent Explorer of the seas by 11:20 with the absolute minimum of fuss... well done to both the port authorities and RCL for this. After running the now normal gauntlet of crew trying to up sell almost everything imaginable, including the kitchen sink, we settled down on the Royal Promenade to await access to the staterooms. Despite the rather gloomy weather, first impressions of both the ship and staff were very good. Our stateroom which was ready at exactly 13:00hrs was spic and span and our stateroom attendant Ketut from Indonesia found and delivered our bags and also a couple of extra pillows as requested. Our wait staff Renato and Guilherme in the Sapphire deck 3 my time dinning were very friendly and efficient and our first dinner was both excellent and served in a very timely manner which we very much appreciated. We took the majority of dinners in the Sapphire dinning room, lunch was just a sandwich in the Promenade cafe and breakfast in the Windjammer. We gave up doing speciality dinning around 10 years back, finding them none to special after the 2nd or 3rd time and not worth the additional cost. The entertainment and activities organised throughout the cruise from were numerous and well organised by the entertainment staff. The very experienced cruise director (head of on board sales) was very good at his job. He did appear to be quite elusive at times during the day and only turned up at events as and when he had to. In a similar manner the master of the vessel was certainly not a high profile character. If were not for his somewhat repetitive noon announcements we would not have known he was on the ship. The Hotel Director on the other hand was the complete opposite, he was to be seen frequently on a daily basis around the ship carrying out his various duties and interacting with both crew and passengers on numerous occasions. The continued on board attempts to up sell various products and services was occasionally annoying but thankfully not overly so, with the exception of speciality dinning being touted within the main dinning room. Which I personally considerer to be a somewhat shoddy practice and rather insulting towards the food being served in the Sapphire dinning room. Thankfully the Park West art auctions were being held in the ships conference room. Well out of the way and not taking up valuable seating in any of the lounges, every 2nd day or so. (You may guess, I am not a great fan of Park West).....We heard frequently about RCL being an environmentally aware company and doing all within its power to save the planet. I have a great suggestion for RCL to assist in their most noble effort, stop delivering Park West paper copy junk mail to all Staterooms Fleet Wide.....that would certainly save quite a few trees each year.... The ice show as always was phenomenal, the 2nd show impromptu show was also very good. The majority of the headline acts were very good however the initial production show Wild Cool and Swinging by the resident singers and dancers, was rather disappointing with respect to both vocals and set design. The other production shows after this however, were very professional and most enjoyable. The exceedingly high number of Diamond and Diamond Plus cruisers on this very popular voyage resulted in the pre-dinner social drinks event being extended from the dedicated lounges to the Star lounge to accommodate the numbers. Despite this change, seating in the Star lounge was at a premium for the first hour or so. It took until around day 10 or so to realise just why we could never find and empty seat at 17:00hrs., there were people queuing up from before 16:00hrs to rush in and grab their favoured seats in the star lounge. Our first port of call Honolulu was a bit of a disappointment, the local tourist board have obviously no interest in cruise passengers. There was no warm welcome to Hawaii indeed there was no welcome either within or outside the extremely large and barren cruise terminal. No greeting of any sort, no local guides or tourist pamphlets, no maps etc. absolute zero, an opportunity lost by the Honolulu tourism industry. Lahiana our 2nd port of call and our first tender port was considerably better. There was a group of singers on the jetty giving us a real Hawaiian welcome. There was also plentiful local information to be had on the jetty and a considerably better atmosphere in comparison to the rather inhospitable Honolulu. There was about a 10-15 minute wait for our tender going ashore which has to be expected with so many people wishing to get ashore at the same time. However the line was well organised and controlled by ships staff. On the return trip we listened to the cruise directors advice and came back slightly before the high volume rush time, getting a tender with no delay on the jetty. The crossing the line ceremony (equator) was a hoot and very well attended and the certificates we received from King Neptune were a great souvenir as was the one for crossing the international date line westbound loosing a full day in the process, on the occasion Friday the 19th Suva Fiji was a bit rough looking around the port area but the people were very friendly polite and most helpful. We took a shore 4 hour excursion with Mona tours, visiting the Museum, a native village and some sightseeing along the way. Our guide was excellent, and the bus/group size was ideal with only around 20 passengers. (One of the 2 reasons we no longer use ship tours is the delays involved with large bus groups, the other being the extortionate price charged by RCL) Again regrettably Port Villa Vanatu was also somewhat rough around the edges, and not somewhere I would be in a hurry to return to. We took the $5 water taxi into town and had a good look around before returning to the ship. Mystery Island was just expected, a very small uninhabited Island with a grass airstrip running down the centre. We had a great time wondering round the island, sitting on the sand and dipping into the clear water occasionally to cool down. Just a shame the weather turned rather wet in the afternoon. Numea New Caledonia was a great port of call, the compulsory free shuttle bus takes you from the ship to the In town Cruise Terminal" from where there are many many options to go sightseeing. The cruise terminal has excellent free WiFi and reasonably priced souvenirs. Well done again to both RCL and the Australian immigration authorities for carrying out the immigration checks prior to our arrival in Sydney. This resulted in a very smooth departure from the ship. From the volume of moaning and groaning by some Americans and the repeated PA announcements regarding the Australian Visa requirements, not all US cruisers were aware of this requirement prior to the cruise. All in all a great transpacific cruise, the sea days were brilliant, the crew were great, the ports were OK, but not a cruise I would repeat Read Less
Sail Date October 2018
We have been C&A members for many years and been always pleased with the services and treatment on board of RCI ships. We been grateful to the army of the hardworking members of the RCI team, many ymployees, cabin attendants, ... Read More
We have been C&A members for many years and been always pleased with the services and treatment on board of RCI ships. We been grateful to the army of the hardworking members of the RCI team, many ymployees, cabin attendants, restaurant workers, cooks, etc. for their efforts to make our vacation comfortable and enjoyable. We never complained. This time, however , we encountered something different. The detailed account of our recent misadventure is enclosed to this message. Thank you for reading In October 2018, to celebrate a wedding anniversary, we boarded Explorer of the Seas for a 21-day cruise journey from Seattle to Sydney. In addition to cruise sailing we also planned a detailed itinerary in Australia, including flight from Sydney to Cairns, scuba diving in Great Barrier Reef for six days, and return home to Portland Oregon. For two years prior to travel we were looking forward to once in a life time exotic adventure. My husband and I like to cruise and dance. We enjoyed RCI hospitality and have been diamond members of Crown and Anchor Society for several years. We are both seniors, but continue to work full time, therefore each vacation is very special. To travel to Australia these days, all U.S, citizens must have an Electronic Travel Authority (ETA) approval. It is an electronic application that is filed on line and approved (or rejected) within seconds. Once approved, it is electronically attached to your passport and subsequently secure the entry to Australia. Prior to boarding the ship, we were provided with the web site address and instructions how to apply for the ETA. Day 1. Departure Our dreams were instantly ruined once we stepped aboard a magnificent cruise liner Explorer of the Seas. My Electronic Travel Authority (ETA) was approved; my husband’s one - rejected. No reasons or explanation provided. But the automatic response suggested that we should apply for a tourist visa. Day 2 In search of advice and assistance we met with the Explorer of the Seas’ manager of guest services. At the Crown and Anchor parties we often attend, the captain and officers always thank and praise the past guests for loyalty, and pledge support and assistance in ANY perilous situation and circumstances. Right? Wrong! Meet Mr. X, the manager of the guest services office of Explorer. On surface, he appeared groomed and polished. In substance, he was cold, unsympathetic, indifferent. He advised, that my husband’s ETA rejection is not the RCI problem, but rather decision of the Australian government; that we should disembark in the next port of call, preferably Honolulu (albeit a huge fine we were responsible for under the Jones Act). He frequently used the word “unfortunately, as the highest degree of sympathy and compassion. In addition to his arrogant demeanor he was amazingly misinformed. In fact, everything he said was either flat wrong or highly inaccurate. For instance, he advised that the ETA rejection was a decision of the Australian government ( wrong; it was not a government decision just yet, but rather a computer program with certain preset data); that we shouldn’t be allowed to board the ship without the visa on the first place ( wrong, the passengers were allowed to board and did apply later); he said he could not say if there were any other guests in the same or similar situation, as it was against the RCI policy (there was no such policy); he said, we could not disembark in New Caledonia because it would require Australian visa( wrong again, it is a French territory and visas for the US citizens are not required). His demeanor was unfriendly, if not arrogant. He did not offer any constructive advice or suggestions. At the contrary, he behaved as if we were common criminals or habitual visa violators. His verdict was simple and clear “get out of the ship”. The fact that we had purchased a twenty-one-day cruise fare and paid for the hotels and air in Australia meant nothing. If before the meeting with manager X we felt upset and worried, after it we were completely devastated. This cruise was becoming the worst nightmare. The same day ( which was second day of the cruise in the middle of the Pacific) we were provided with the rules of disembarkation that was carefully placed on our well-made bed. Perhaps, Mr. X wished my husband to disembark in the open ocean…. Day 3. Once we realized there was not much help or assistance coming from the guest manager’s office of RCI to rely on, we decided to take some actions and get to work. Within the next twelve hours, we learned all we could about the Australian visas and applied electronically for all of them: again, for ETA, but from different intermediary; for the transit visa (in hopes to at least be able to fly back from Sydney and save the costly airfare); and the Australian tourist visa (visa # 600). This one required 20-page application and numerous supporting documents that we too provided electronically. In the meantime, our cruising was business as usual: the RCI praised us, as diamond members, for loyalty. Each day we were invited to various celebrations, lunches, behind the scene tours, dinners, exclusive member shows, etc. Also, we were presented with elegant souvenirs as a token of appreciation for our loyalty. Day 4. We called the manager’s office to say that, first, we applied for Australian tourist visa; and second, in case the tourist visa is not approved, we would like to disembark in New Caledonia. Day 5. Manager's assistant, guest administration officer called back to advise that we would be allowed to disembark in Noumea ONLY if we provided the flight itinerary and hotel accommodation confirmation in New Caledonia. The deadline - tomorrow, in the port of Lahaina, the eighth day of the cruise. We were stunned. This information is required at the time of entry New Caledonia. Why manager X demanded it 12 (twelve) days in advance ? It remained a mystery. Regardless, we did not question or dispute his demands. What else you do, if you are in the middle of the ocean under complete power and control of an incompetent and arrogant RCI official? You just comply. Again, we spent hours on internet putting together a new itinerary, booked a new flight from New Caledonia back to the US, and cancelled all the previously booked (nonrefundable) flights in Australia and cancelled all existing hotel reservations in Sydney and Cairns. As was required by officer X, we provided the info to the guest services desk. Day 11 On the 11 th day of the cruise, and twelve days before Sydney, we discovered my husband’s visa was approved. The guest service manager’s assistant called and asked If perhaps we still wanted to disembark in Sydney….. No, we did not. By that time, we already cancelled all booking in Australia and made a new reservation in New Caledonia. On October 24th, we disembarked in New Caledonia. We wanted to leave the unfriendly ship ASAP. The manager X did not offer a single word of regret, sympathy, or apology. It was business as usual. Yes, we suffered financial losses due to improper conduct of the RCI manager’s indifference, and his insistence on booking a new itinerary ahead of time; and yes, we lost two full days of the cruise vacation. Most importantly, we lost faith in RCI and felt deep disappointment in treatment and attitude we had experienced on board of the Explorer. Mr. X is not good for the RCI guests and he is not good for the RCI reputation. He should be removed, or seriously retrained. Read Less
Sail Date October 2018
First, let me say, I loved the itinerary for this cruise - 21 nights across the Pacific from Seattle to Sydney. Embarkation (and disembarkation) went very smoothly, though we were surprised there was no welcome aboard glass of champagne. ... Read More
First, let me say, I loved the itinerary for this cruise - 21 nights across the Pacific from Seattle to Sydney. Embarkation (and disembarkation) went very smoothly, though we were surprised there was no welcome aboard glass of champagne. This was a minor change from the previous cruises we'd taken on Celebrity (a sister company), but was just the beginning of a slew of disappointments in the quality of Royal Caribbean as it compared to Celebrity. My biggest complaint was the quality of food in the main dining room. Steaks were low quality and very tough. Selection was low quality and, most surprising, did not improve on formal nights. They were literally offering higher quality food selection at the buffet! The result of this however, was that the huge dining room was virtually empty while the buffet was packed with long lines and full tables. Secondly, was the unabashed up-sell! Even the dining room menu had choices that you needed to pay extra for! Apparently, if you wanted decent food, you had to pony up another $30-$50. Breakfast in the dining room had an option on the menu for the fresh-squeezed orange juice, but that would cost you an additional $5. We looked at menus from the signature menu and even they offered up-sell selections!! That's just plain tacky. Next was the sick-boat-syndrome. Every one of our party of 5 had upper respiratory illness throughout the entire 3 week period. It never abated until we got off the boat. Yet my husband and one of our friends, who suffered the most severe symptoms, had to pay exorbitant medical fees and wait for long lines to get treatment. The long lines and loud chorus of coughing throughout the boat was enough proof that this entire boat was suffering the same symptoms. The design of the ship itself left much to be desired. There was no outdoor dining section. In fact there was little emphasis on offering outside views. There were few window seats in the lower level lounges and even those just looked out on the lifeboats. There was one upper-level lounge that had a wide array of windows, but that looked out at the pool rather than out to sea. There were a lot of little lounge areas that looked into the atrium, but who wants to look at that when you're out at sea? The shows also didn't live up to the quality of those we had experienced on our Celebrity cruises with the only exception being the ice show. That was actually quite extraordinary! The one area they excelled at over Celebrity was the more active offerings for younger travelers - the FlowRider, climbing wall, miniature golf - and the larger children's activity center. Personally, I would never take another Royal Caribbean cruise. As an after thought - I forgot to include a review of the enrichment activities. On a cruise this long with SO MANY sea nights, they were unprepared for the number of people wanting to participate in the activities. There were literally fights between people trying to get into watercolor and jewelry classes and the lounges used for trivia were way too small to accommodate the crowds. Read Less
Sail Date October 2018
This was a 21 night cruise from Seattle to Sydney Australia. Our previous cruises were all on Princess so this was our first experience with RC. The ship was in excellent condition and the staff was friendly with great emphasis on washing ... Read More
This was a 21 night cruise from Seattle to Sydney Australia. Our previous cruises were all on Princess so this was our first experience with RC. The ship was in excellent condition and the staff was friendly with great emphasis on washing your hands. However, the food was not good. In 21 days we ate at every outlet and struggled to find a "good" meal. Speciality dining was the only option that approached "average". We were in a Jr. Suite 9270. The suite was roomy with a really nice walk-in closet. Our steward was fabulous. The entertainment and production was very poor. We sailed on a 13 day Princess Cruise from Sydney a week after this cruise and the difference was significant. The quality of Princess food was significantly better and the quality of entertainment was light years ahead of RC. One last comment.......RC was reasonably priced for cruise but everywhere we turned RC had its hand out wanting more. We will not waste our money on another RC cruise. Read Less
Sail Date October 2018
We spent one week in Waikiki before our cruise back to Australia. We had a great time. Boarding the ship was super easy. Never been easier in fact. I’m a celiac so I was worried about my food choices but the dining room team looked ... Read More
We spent one week in Waikiki before our cruise back to Australia. We had a great time. Boarding the ship was super easy. Never been easier in fact. I’m a celiac so I was worried about my food choices but the dining room team looked after me. I don’t think there were as many choices in the windjammers. Coffee has improved a little. Room attendant was amazing as always. I don’t think there was as many activities to do on board unless you were prepared to pay. The shore excursions were overall good though expensive. The interior of the ship was nice everything easy to find. The digital cruise compass near the lifts was good if you forgot the paper compass. I think there was too much paperwork left in our cabin most of it is very wasteful. The beds could do with new mattresses. At the end of the day I love cruising and it’s hard to find complaints. Read Less
Sail Date September 2018
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this ... Read More
We booked this cruise while we were sailing on Empress of the Seas to Cuba. We have sailed with this line several times before, with Celebrity and RCL ships. In every instance except for this one, the cruises have been excellent. NOT this one. Cruise was from Hawaii, around the islands, ending in Vancouver, BC. 10 days. We had been to the islands 35 years ago and wanted to get back to see the changes. Sailing dates were May 3-13, we flew in a day early to catch up on Honolulu sights which was a good thing, should have come in two days early or more. Pearl Harbor was outstanding(not a RCL feature) We were scheduled to board at 12:30, got to pier at 12:15, checked luggage and then lines started. Did not get to cabin until 2:30 at which point we were told that cabin was not ready and would not be ready until 3:30-4pm. That was the first clue. Finally got to cabin at 4, luggage arrived at 7pm. we had dinner at 5:30. Ship was full, 2500 guests, wait staff was stretched. We had a table for 4, but our waiters also were serving three other tables, 2 tables of 10 and one table of six. Guess who came in 4th. Seriously understaffed in Dining room. This was true for entire cruise. Maui was next day, Tenders in, very small harbor, we were fortunate, to get out early, later passengers were not able to get off the ship due to congestion in the harbor. It got worse later when all the tours that had gotten out came back at the same time. The line for the tenders was 90 minutes in the heat, and 500 yards long. Oh and it was formal night, we did not get back to ship until 5:15 pm, not a lot of time for changing and cleanup. Big Island was day 3, Tenders again, I had an accident getting into the tender-what a fiasco, nothing from RCL, Sitting in the tender bleeding from the knees, and the only comment from staff was to ask what was my cabin number. Went to infirmary to get it checked out, Medical staff was great-but as I walked out of infirmary, I was accosted by one of the security staff who proceeded to interrogate me and tried to criminalize the incident. By the way, he had a body camera on him and was filming the entire interrogation., When I complained to the desk, the response was "we apologise for the inconvenience" Next stop Kauaii, that was on a pier and the visit was excellent. However at Kauaii and also in Victoria, BC, I was now subject to "special attention" whenever I reboarded the ship. I wear an external brace on my knee, so I got "wanded and patted down" each time back to the ship. I did bring this up to RCL on two occasions, first on board the ship where there was no response. Second directly to RCL via the website, there has been no response to date. I am completely baffled by this indifferent or even vindictive response by the staff to a guest. Read Less
Sail Date May 2018
We chose this cruise because of the destinations and to celebrate our 50th Wedding Anniversary. We had an amazing time! The ports of call were incredible. We love cruising and enjoyed 23 nights on this Transpacific cruise. The ship size is ... Read More
We chose this cruise because of the destinations and to celebrate our 50th Wedding Anniversary. We had an amazing time! The ports of call were incredible. We love cruising and enjoyed 23 nights on this Transpacific cruise. The ship size is perfect....love the Promenade. Good food, excellent service, lots of activities and our Cruise Director Graham was great!! Embarkation and Disembarkation went smoothly...it helps to be Diamond Crown and Anchor members. RCCL has a very good system to get guests processed through as quickly as possible coming on board and exiting. Prices on board ship have increased...Johnny Rockets, Specialty Restaurants, Excursions, & all beverages. We bought a drink card for $71.00 for 10 Specialty drinks and that was a good purchase....but make sure you confirm the price of the beverage as it may cost more then the $12.00 cap per drink. We were in cabin 6390, Aft of the ship. This cabin has a noise issue that we were not aware of....a slamming door from deck 5 below that the crew uses to get to the galley to the dining room. Our cabin attendant and the Deck Supervisor worked with us to lower the noise level...still is an issue with this cabin. We would definitely go again ...but book a different cabin. We are loyal RCCL cruisers and have booked another cruise already!! Bon Voyage Read Less
Sail Date April 2018
This was the first time my wife and I have cruised with Royal after cruising 4 times with Celebrity. We were expecting it to be a bit less quality to Celebrity. But it wasn't at all. The ship is 18 years old. Royal have done a great ... Read More
This was the first time my wife and I have cruised with Royal after cruising 4 times with Celebrity. We were expecting it to be a bit less quality to Celebrity. But it wasn't at all. The ship is 18 years old. Royal have done a great job keeping the ship in good condition. There isn't really anything to complain about. All the bars are great, the specialist restaurants were amazing. The main dining room was good. The windjammer food was ok. Celebrity buffet was a lot better. One small issue we found was there isn't a lot of inside areas to sit. Alot of areas are closed off for the upper levels of the crown and anchor society. We completed the behind the scenes tour as we have done on the other cruises but found the tour with Royal was not worth the $89 per person they charge. We cruised from Sydney to Seattle for 23 nights and had a ball. We had the drink package as we were lucky to get it at a sale price months before we sailed. After about 3 days the bars were selling drink cards at 10 drinks for $70 dollars, so I really good deal as most wines are $9 or more and top shelf and cocktails at $14. Not sure if they do it all the time. We will be cruising with Royal again. Read Less
Sail Date April 2018
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