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31 Royal Caribbean Transatlantic Cruise Reviews

This cruise was booked as part of our package holiday through Cruise 1st. The ship desperately needs refurbishment all round! When we sat having breakfast or lunch in the Windjammer, there was pools of water on some of the window sills ... Read More
This cruise was booked as part of our package holiday through Cruise 1st. The ship desperately needs refurbishment all round! When we sat having breakfast or lunch in the Windjammer, there was pools of water on some of the window sills that never seemed to be dealt with. Most of the food was inedible either in the windjammer or main dining. At the evening sitting. our service was very poor, very slow with long waits between courses. We would wait 10 mins plus after arriving before being greeted, and even if we were first to seat down, everyone else would be served first. Entertainment and activities very poor. Weather was not very good, but we never found any of the activities were to our taste. We felt this cruise was tapered for the Americans (were are from UK) and they always seemed to get priority treatment. We would never book with this cruise line again. Read Less
Sail Date May 2018
We chose Royal Caribbean for the destinations and the wonderful crew onboard. We have sailed RCC many times, and for the money they offer the best value and Crown & Anchor Club benefits. The crew is always very good, and helpful, and ... Read More
We chose Royal Caribbean for the destinations and the wonderful crew onboard. We have sailed RCC many times, and for the money they offer the best value and Crown & Anchor Club benefits. The crew is always very good, and helpful, and on this cruise we would like to recognize our Concierge, Amit; the concierge club bartender, Juliana; our dining room server, Dharia; and the fourth floor bartender, Wagner. We also enjoyed seeing Capt Nillsen again, who happened to be the Captain of Monarch of the Seas, which was our first cruise in 1994. Due to his experience and talent as the captain of our ship, we had a smooth uneventful trip. The tours offered at each port helped us to see the desired highlights of each port we visited. The only negative comments we have regarding the cruise were the coffee (rumor has it you once offered Seattle's Best, which is the bets), the slowness and spottiness of the internet reception, and the age of the furnishings on the ship. Read Less
Sail Date November 2017
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
Sail Date November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
Sail Date November 2017
joined cruise following "cruiser" friends ; very professional organization , clean state-rooms (Yerri) and entire ship ; dining room staff - excellent (IVAN , Benjamin and Bhandarri) ; excellent food and staff; shows could be ... Read More
joined cruise following "cruiser" friends ; very professional organization , clean state-rooms (Yerri) and entire ship ; dining room staff - excellent (IVAN , Benjamin and Bhandarri) ; excellent food and staff; shows could be better (artists) though the orchestra was excellent ; the enrichment lectures (Alan Fischer) were very good ; Halifax was a bit disappointing and also Christansand was not very interesting ; however Acureiry , Copenhagen and Oslo as well as Boston were great. the optional services however were very expensive (behind scenes tour - 100$!! Photos - 20$ !! and VOOM (200$ for 15 days); the overall ship condition is good - but one can tell it is an "old lady"... I think that trans Atlantic cruise requires better entertainment artists. the MOVIES which were chosen are completely unsuitable for the usual crowd (elderly) and were poor choice (all kinds of "kids" movies - mostly sci-fi) ...could not enjoy any...outdoor(pool screen) were bit better - but irrelevant for the weather conditions so nobody was there). the overall impression however - is 10. Read Less
Sail Date August 2017
Because 3 of us 4 were diabetics we need to eat at the same time each evening. We were told that our time would be 8:30. Unacceptable to us. We finally had to go to Customer service to get it changed., We spent the first evening eating at ... Read More
Because 3 of us 4 were diabetics we need to eat at the same time each evening. We were told that our time would be 8:30. Unacceptable to us. We finally had to go to Customer service to get it changed., We spent the first evening eating at the buffet on Deck 9-not good. When we finally got a dining time we found that the food was just barely warm and not that good. We did love being served and our waiters were excellent and a joy to see them every day. The sugar free deserts were barely eatable. Not sure who planned the meals but they were not "fine dining" The set up for the eggs upstairs at breakfast time was not adequate for the number of people being served. Standing in line and the cooks can only fry 4 eggs at a time due to the small frying pans. All bread and buns we kept under a heat lamp which caused them to dry out very quickly. Read Less
Sail Date August 2017
Family trip to travel home from Florida. It was an absolute disaster, the food was inedible cold and on two occasions the meat was raw.. I made several complaints to customer services and to F&B director but no acceptable improvements ... Read More
Family trip to travel home from Florida. It was an absolute disaster, the food was inedible cold and on two occasions the meat was raw.. I made several complaints to customer services and to F&B director but no acceptable improvements were made, my wife and I contracted Gastrointestinal problems on penultimate day and we were quarantined in our suite until we disembarked. If you or your family and friends are considering using this cruise line may I suggest that you reconsider and look for a different company.My wife and I are so aggrieved and disappointed that we wasted so much time and expense on a trip that we were so looking forward to experiencing and to then find it necessary to have to spend so much time and effort complaining I trust that a responsible person in this organisation will read this and do something about it. Will I ever hear anything from them, if my experience o far is anything to go by I seriously doubt it. Read Less
Sail Date April 2017
the size of the ship was great, the worker were friendly the food was off the change, entertainment was good, and things to do on the ship were great. If you had kids it was things for them to do. there was all ways food to eat any ... Read More
the size of the ship was great, the worker were friendly the food was off the change, entertainment was good, and things to do on the ship were great. If you had kids it was things for them to do. there was all ways food to eat any time of the night, Dining was awesome activities the cabins had lots of room, the staff was very courteous.ship information was available when needed. Shore excursions were great, The embarkation and the disembarkation went very smoothly. Before we left the ship it was always explain what to expect. we like fact that we were able to choose our dinner time.I would love to travel on the Freedom of the sea again.The pictures on the wall of the ship were nice to look at. When walking in the ship it remind me of walking downtown where I shop,beautiful lights that lite up the ship. Read Less
Sail Date April 2017
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read ... Read More
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read because print was so very small and cruise director would not accept constructive criticism. Captain and Hotel director were only seen one time. Captain at top tier. Hotel Director at meal with an officer. Not friendly like other ships captains and hotel directors. Other officers and all staff were visible, friendly and helpful. Terrence, Loyalty ambassador did not care, did not follow through. Had to tell him numerous times that I was to get a block on this cruise and that I did not get all of my amenities. Transferred out on 2nd NY day and new loyalty ambassador seemed very nice, friendly and eager to learn to do the job correctly, listening to suggestions from guests.. No captains table. No pinnacle picture. Immigration in Boston was absolutely the worst I have ever seen. US citizens had no problems. But some foreigners did not finish the process until after 3:00 pm and could not go out into Boston to see the sights. There were no computers available to check the electronic ESTAs. And the ship did not have paper forms. What a nightmare. Lines and angry guests. Read Less
Sail Date November 2016
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ... Read More
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ferry. Food in the self-service and main dining room was of the cheapest quality so much so that one night after two inedible dishes I ordered eggs & chips. Formal night, soy meatballs as a main item!! The promenade resembled an eastern market every day. The staff must have a pep talk everyday being told to sell, sell, sell. Internet rates at $27.99 for 24 hours with streaming that did not work, no provision to just spend 10 minutes to check emails. When booking, it was arranged that we disembark at Port Canaveral rather than Miami. On board we were told that there was no provision to take our luggage to the customs hall and we would have to carry it ourselves as they "Don't have the finances " to utilise the dock stevedores. After a call to the RCCL head office, this was resolved but for over a week we were wondering how 2 disabled pensioners would transport 9 pieces of luggage to the dock. This, coupled with the other problems, made this a very disappointing trip. Two couples are returning with us in April and I suggested that I book 3 staterooms on the ship to get the best rates but have decided to return and now booked with another cruise line. Read Less
Sail Date November 2016
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in ... Read More
Being an experienced cruiser with many different cruise lines, and as Diamond Club members of Royal Caribbean, my wife and I looked forward to this transatlantic journey for the ship, the food, the entertainment and for the stop in Boston, one of the few ports we hadn't been to. We were horribly dissappointed on all counts! Anything involving guest relations was terribly mismanaged, with lack of knowledge and no professionalism, and any attempt to meet with the Guest Relations manager was refused! (6 of us booked the cruise and registered to dine together....it required 3 hours in line to correct the mistake of seating each of us at a different tables..... spa facilities were refused....took 2 hours in line for them to be reinstated but robes were unavailable....they were promissed within 3 days but then guest relations claimed they didn't have enough because former passengers had stolen them...) Food at lunch was the same every day and dinner was totally unspectacular. Entertainment was worse than poor. Movies on board were geared to young children. Activities were pathetic. But these were not the most upsetting things about this cruise ! As I said...for us the highlight of the cruise was to be Boston, but Royal Caribbean arranged for passengers who bought excursions from them to go through immigration first. For the rest of us with foreign passports there was a 5 hour wait in line with the only ship personnel available to us , the accountant of the ship and some trainees, and the discovery when we finally got to the head of the line that we had been given the wrong declaration forms ( which we had asked for days preceding the Boston port day....but had been refused!!) I must add that the captain and senior crew of the ship were nowhere to be found....not that day or any day of the entire 13 day cruise!!! We are foreign nationals who have never faced any form of discrimination but this is not only discrimination it is also bribery! If we had bought an excursion they would have arranged to get us off the ship but since we didn't they will punished us and arranged for it to be too late to see any of Boston!?!?!? The written apology on the captain's behalf the following day and the two free drinks doesn't begin to be compensation for missing a port!!! It is an insult !!!! Read Less
Sail Date November 2016
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you ... Read More
I was recovering from Cancer, and the cruise was a delayed 70th birthday celebration. Celebration!!!! That was the last thing this cruise was. I had believed that Royal Caribbean would be a reputable company, but it seemed that you penny-pinched in almost every corner of the ship. The shows were abysmal. Only two of them were worthy to be called shows, these were the 'Beatles' and the Ice Dance. All the rest were the scrapings of a very poor talent pool. Docking in the US was a disaster. I was incapacitated and needed a walking frame, this was the only reason that we finally got to disembark in Boston. We were told when we booked that we would have a full day in Boston, not just 3 hours and we had docked in time to have a full day. While we were queuing, we discovered that we needed another 'green' form in addition to the ESTA. Where were these forms in the six days before we docked? It was an insult to the European passengers to have to wait while preference was given to US Citizens I have never seen this happen on any of the cruises I have enjoyed. Trying to process 2,500 people in the few hours allotted to us in Boston was ridiculous. To add insult to injury, in an apology to the passengers, the captain invited us to have a drink on him. What good was that to people who had purchased their drinks package. Cabins on Decks 2/3 were flooded and there was nowhere to put the unfortunate passengers while the cabins dried out. In New York, we were told that we would have two days in the city. We arrived at 5 pm and left at 7 pm the next day, that makes 27 hours, not 48. We had been informed that we were docking in Cape Liberty, New Jersey and had made plans for transport accordingly. It was just by accident that we discovered that we were docking in Manhattan. We had understood that we would have time to have a whistle stop tour of Miami but when we arrived, we had barely enough time to get to the airport, the only part of Miami we saw was from a cab window. In essence, this trip gave us access to just two cities, not the four as per the schedule. The public restrooms were clean, but in at least three different locations the toilets had backed up and were not working. NOT GOOD ENOUGH!!! The saving grace was the dining room staff, they had to pacify a lot of disgruntled passengers. Would I travel with Royal Caribbean again? NEVER. Read Less
Sail Date November 2016
The ship already looks very run down after only a few month - the carpets the chairs - general facilities are showing a lot of tear and wear already The cleanliness leaves a lot to be desired. The materials used to build this ship ... Read More
The ship already looks very run down after only a few month - the carpets the chairs - general facilities are showing a lot of tear and wear already The cleanliness leaves a lot to be desired. The materials used to build this ship seem to be the cheapest they could find - for example the solarium does not have a glass roof but a cheap foil that looks dirty and blurred, already has ugly holes and causes the heat to build up underneath. The cabins are not insulated at all - you can hear your neighbours talk, TV or use the bathroom - that has never been the case on any other ship we have been on! The freestyle machines NEVER work - when questioned they said " They are so new we do not know how the software works!" - sure- they only had about 8 month to learn.... Not bread choices in the main dining room - but the WJ has cheese bread or pumpkin-seed bread - take it do the main dining-room for more choice :-)) We found all the negatives that have been reported in the media about this ship to be very true - it is not build well, the layout is not good and the ship-management seems to be incapable to keep the ship in a decent shape. The musical "Columbus" is VERY poor and boring - the other shows are average... We did like the aqua - shows! If this would have been our first RCI cruise we would never book them again! Read Less
Sail Date October 2016
worst service everywhere on the ship we have ever experienced. we have been on 9 rccl cruises. great captain merrick. but the food was terrible, entertainment was not acceptable,with exception to the vegas singer and the ventriloquist, and ... Read More
worst service everywhere on the ship we have ever experienced. we have been on 9 rccl cruises. great captain merrick. but the food was terrible, entertainment was not acceptable,with exception to the vegas singer and the ventriloquist, and adult comic. but that was for 14 days. cabin storage was good. cabin noise was very bad #3583. we also stayed on for the next 7 day cruise Barcelona to venice. that was even worse than the14.day. the itinerary was great!!!!!!!!!! rccl took all the english speaking stations off the tv. the 24 food options were uneatable. room service was awful if you could get them to answer the phone.thier food options were sooooooo nasty.we would prefer to go on carnival for now on. our last one in july was 5 stars. we were so unhappy we can not believe how it has gone down hill. embarkation was good. but we didnt get a stamp in our passport in venice when we got off. so we had alot of trouble changing planes in Amsterdam. Read Less
Sail Date April 2016
We were booked for 1st dinner seating for a table for 2.  Arrived and told only larger tables available with 10 other guests so we had to switch to 2nd seating.  We experienced extremely slow and inattentive service by our waiter, ... Read More
We were booked for 1st dinner seating for a table for 2.  Arrived and told only larger tables available with 10 other guests so we had to switch to 2nd seating.  We experienced extremely slow and inattentive service by our waiter, Leslie.  We complained to the head waiter twice about our lack of service which included; ice-tea usually empty and having to prompt for refill, Leslie mumbling "ok,ok,ok,ok" when placing our order as if we were inconveniencing him, pepper arrived at the table 1/2 way through and at times when the meal was finished.  Leslie hounded us on the 2nd to last night at dinner to give him a "10" on the survey.  Service had improved after the 1st complaint but 2 days later reverted back which prompted a second complaint which only improved for an additional 2 days which was when the cruise ended.  We received "good" service for 4/16 nights.  Restaurants Operation Manager provided us dinner at Giovanni's one night to help make up for our terrible dinning experience which was a nice gesture and much appreciated.   The Loyalty Ambassador, Ullia, assisted us in getting our 3 missed amenities for being Diamond members.  I spent a lot of time at her desk because whomever was responsible for making sure we received them on formal nights dropped the ball and we had to wait several days for our chef's amenities to arrive.  She also had to coordinate our Welcome Aboard amenity.  She also went out of her way to ensure we received our Diamond pin which we never received when reaching that milestone.  We also experienced problems with my husband's diamond status even after she had updated her system.  She manually added the benefits to each category but some such as the internet didn't show up so we had to stand in the Guest Service line to have the charge reversed.   I was deeply disappointed with our stateroom bathroom cleanliness when we arrived in our stateroom.  Specifically, there was mold on the sink tile, mold in the shower on the doors and bottom lip portion.  I took pictures and would be happy to share them with you if needed. Our stateroom attendant, Alex B., sprayed it but that only removed a small portion of the mold problem.  It should be noted that Alex was the best part of our experience though.  He was very positive, happy, and accommodating.  We went without hot shower water for 2 days.  I called maintenance who supposedly came by to fix it when we were away but upon returning at 2220 hrs it was still ice cold so I placed another call.  Someone came and fixed it after several minutes of troubleshooting.  It was disturbing it took 2 calls to fix the problem. I feel the food quality has been severely downgraded from when I cruised last with RCI.  The food tasted very salty and heavily cream based.  The desserts were heavily mousse based or heavy cream based which lacked variation.  The carrot cake was very good and I wish they served it more than one day.    The Diamond Lounge experience was great although my husband had problems using his card gaining access.  Mario gave him an additional card to access the lounge since it couldn't be loaded to his normal SeaPass card.   The ship had run out of Splenda on the 13th day and said there was no more on board along with lids for the papers cups.   We've spent a good portion of our money with RCI for our cruises and really felt let down by our most recent experience on the Serenade of the Seas and it will take some time for us to even consider RCI in the future.   Read Less
Sail Date April 2016
We are avid RC cruisers, only 3 of our last 12 (2013- present) have been on a different line. Pretty new ship but after only 6 months the cabins are pretty dirty already. Hallway carpeting looks 3 years old. Bad weather that is no ... Read More
We are avid RC cruisers, only 3 of our last 12 (2013- present) have been on a different line. Pretty new ship but after only 6 months the cabins are pretty dirty already. Hallway carpeting looks 3 years old. Bad weather that is no one's fault HOWEVER the cruise director, Luke, has done nothing to create extra things to do while pools and hot tubs are closed. Limited live music, shows being rescheduled and nothing to take their place. Movies are on the outside screen and yet that deck is not usable due to cold and wind. Internet doesn't work properly, TV stations aren't working and when they do the Captain forgets how to turn off the PA properly and leaves it on mute so there is no TV sound. Now, I will says that the "We will rock you" show was fabulous even though the theater was like a sauna. Dining is ok. New venues but the food is only decent not great. And the staff is ridiculously rude because you have new people each and every meal. They have no reason to invest in you as you don't tip them. Room service menu is a joke and the few decent things are all at a COST now. The Seaplex Dog House is horrid. Like the worst 7-11 hotdog you can imagine. Johnny Rockets has only 2 booths for seating and is open air. Very poor planning. To add insult to injury it's a la carte and tiny cold stale portions. Sorrentos pizza is ok but bland. No spices just plain tomato sauce. Two70 grill is good but it's hard to find a seat to eat after you get your food. :( Overall I think RC's new ship is a dud. The Agony of the Seas is what I will call it. Will never sail the Quantum class again and will avoid all transatlantic crossings on RC. They just do not know how to adapt when weather changes their schedule. So many truly miserable people on board. Griping everywhere you turn. Also, adult solarium is beautiful 3 level area BUT it's all enclosed so it's hot as hades! No where to enjoy sun or get a breath of fresh air. And no more cruises with Cruise Dud / Direcor Luke ever again either. Never knew a cruise director could ruin a cruise but they sure can. Done with RC for the foreseeable future as well and we have 60+ nights sailing with them. Sad that they just don't care anymore. Read Less
Sail Date October 2015
Where do i begin? From the chaos of not organising the coaches effectively taking us to / from the ship, to failing to top up the soft drinks for days on certain machines, to failing to clean slippery spills in a restaurant completely when ... Read More
Where do i begin? From the chaos of not organising the coaches effectively taking us to / from the ship, to failing to top up the soft drinks for days on certain machines, to failing to clean slippery spills in a restaurant completely when the ship was about to enter severe weather (and causing at least one serious avoidable fall), to the captain not caring / understanding that food should either be served hot or chilled (not luke warm), the basic standards simply aren't there! Which is such a shame, because the vast majority of the ships crew that interact with the passengers are friendly, attentive, knowledgeable and willing to go above and beyond to make your trip excellent. Let me clarify the food issue. Myself and many passengers were grumbling that food items were not hot (despite being under heat lamps. If it's veg not an issue, however this was happening with chicken! I noticed that a particular chicken dish was luke warm. I mentioned it to the manager. He tested the temperature with his finger on a piece of chicken, and agreed that it was not hot, and hence couldn't be served. However, they did not remove the tray with all the other pieces of chicken which were also unfit! This is unforgivable, especially as they mention everywhere in the restaurants, that the food should be hot to be served! I also confirmed this with a chef in one of the other onboard restaurants, so the staff do know that it shouldn't be like this! I asked to discuss my fall and the food issues with the captain on eight attempts, however each time, whilst they stated i was allowed to speak to the captain, they refused to arrange a meet! Indeed it was only by pure chance that i caught the captain and spoke to him! I was staggered that the captain showed no concern that the food may well be served against food safety standards, and stated to me that "chicken can be served luke warm as long as it was cooked previously"!!! Considering the captain is responsible for the welfare of all passengers and crew under his command, i would have thought he should be aware of basic food safety standards - i am and i am not involved in the food industry - and a chef onboard confirmed i was right! For a captain to show no real concern for food safety, even if you accept he doesn't have to be aware of basic food safety standards, again it is unforgivable to not care about the food safety! But perhaps it is more important for the captain to stand for pictures, and cosy up to the expensive cabin passengers, than care for passengers he knew suffered a physical injury cause by his staff's incompetence! Avoid like the plague. Read Less
Sail Date October 2015
Sad
My husband and I have been on 60 plus cruises. We have been on several cruise lines and Diamond Plus members on RCL. We will never go on this class of Ship again. Please RCL get some more staff because it's a beautiful ship. ... Read More
My husband and I have been on 60 plus cruises. We have been on several cruise lines and Diamond Plus members on RCL. We will never go on this class of Ship again. Please RCL get some more staff because it's a beautiful ship. Embarkation went good and we went at our requested appointment time. There was not any seats available hardly ever in the buffet. Food in all the no charge restaurants was not up to standards. Awful food We did not try any of the specialty restaurants because the price was too much. We had a wonderful stateroom attendant. Wait staff was not good and not very happy. We did not blame them, RCL needs to beef up it's staff. Bartenders were so unhappy and they usually only had one bartender for one bar trying to serve 50-100 people. Diamond Lounge and Concierge Lounge was really fantastic. Television was awful. There was nothing on but shows about RCL touting their horn. Not any free movie channels. Only pay per view at $11.00 each. Movies were shown outdoors and too cold to go outside. They only showed children's movies anyway. TV ran the same shows everyday which were sitcoms. Lines were long for everything. Cruise Director was fabulous. $12 for a cocktail ...that does not WOW me. Captain and staff excellent. Cabin was excellent. Entertainment was good. Disembarkation was a mess. Waited 2 hours for a taxi. We agree with previous review that it should be called "Agony of the Seas"." Read Less
Sail Date October 2015
As a frequent cruiser, we have come to expect certain niceties when we board a ship. We took the maiden voyage across the Atlantic on this ship and were very disappointed. So much so that we will never cruise Royal Caribbean again. To ... Read More
As a frequent cruiser, we have come to expect certain niceties when we board a ship. We took the maiden voyage across the Atlantic on this ship and were very disappointed. So much so that we will never cruise Royal Caribbean again. To begin with, we waited over two hours to board. Just too many people. They could not handle us. We reserved our entertainment and restaurants before we left- on line as requested. We did not get what we requested. When we complained we did not get the Spectra show we reserved they just replied, "too bad! Everyone wants to see that show" Our room steward was fine but it stops there. To get someone to bring you a drink or iced tea was impossible. If you wanted something in the buffet, get it yourself. I like lemon in my tea. They were usually out of lemons. And to find a seat in the buffet for breakfast or lunch was impossible. By the time you walked around waiting for someone to leave your eggs were cold. Same for lunch. We finally settled for the restaurant but your choices were limited there. We were scheduled to leave the boat at 8:30. We did not get off the boat till noon. They put us all in central locations and said it was a customs problem. That may well be but couldn't RCCL have alerted customs that there were 5000 people coming into port? We were shut in for most of the 8 days. Now RCCL could not control the weather but beware! All this rock climbing, bumper car, aerial stuff is totally contingent on the weather. We never got to use it. The ship is new so the restrooms were lovely and the rooms very pretty. But for an 8 day cruise with no port stops, I would have liked more than a nice state room and OK restroom. I repeat. We will never be cruising with Royal Caribbean again. Read Less
Sail Date October 2015
We are considered Elite on Celebrity and Diamond on Royal Caribbean. Most of the time now we are in a suite. On the Allure of the Seas, we were in a junior suite. We have no problems with any of the staff. They always acted in a ... Read More
We are considered Elite on Celebrity and Diamond on Royal Caribbean. Most of the time now we are in a suite. On the Allure of the Seas, we were in a junior suite. We have no problems with any of the staff. They always acted in a professional manner. I blame upper management for the following defects. 1. When you have a ship with 2500 crew and 5000-6000 passengers you don’t, I repeat, don’t make the cafeteria so small that you have to wait in line to be seated. Or maybe that didn’t matter, because after a few days no one went to the cafeteria anymore because there wasn’t any selection. 2. When you have select seating you don’t, I repeat, don’t tell everyone that they can’t make reservations between 6:00 and 7:30 and you also don’t wait in line to be seated for over 45 minutes. 3. When you go to a specialty restaurant for dinner, that dinner must be edible. If you order lobster at Chops it should not be so tough that you and the lobster fight over the vegetables. 4. When you go into any eating facility, they should insist that you sanitize your hands. This was very rarely done. 5. When you are on a 12 day cruise with only one port, you have enough activities to keep you busy. On Celebrity, you have to pick and choose because there are so many choices. 6. When you show up for the drill, you should not be told that the only life jackets available are all locked up and during the sinking of the ship or the ship being on fire, you’re life will depend on 8000 people not panicking to wait patiently in line to get their life jacket. REMEMBER THE TITANIC. 7. I will gladly go back to Celebrity. I just hope that Royal Caribbean leaves Celebrity alone or our cruising days are over. Read Less
Sail Date April 2015
I have to report that unfortunately this is the worst cruise I have ever taken (and this was #77). There were SO many problems on this maiden voyage/transatlantic cruise that I can't believe that we actually made it across the ... Read More
I have to report that unfortunately this is the worst cruise I have ever taken (and this was #77). There were SO many problems on this maiden voyage/transatlantic cruise that I can't believe that we actually made it across the Atlantic! Where to begin? Check in at the pier was a joke. There were a bunch of clueless people running around with IPads that tried to check people in. There was no rhyme or reason to finding a line to stand in to get checked in. When I found a line and stood in it for awhile and finally got to the check-in person their IPad would die and I would have to wait until they got a new IPad or look for a different check-in line to stand in. It took 1.5 hours to get on the ship. The food was the worst that I have ever had on a ship, except for Jamie's Italian, which had the best meal I had on the ship. Food & service was excellent there. Chops no longer has creme brule for dessert which was always very good. Dynamic Dining is the worst concept ever and I will never sail on another Royal Caribbean ship that only offers that option. I much prefer traditional dining with the same waiter, assistant waiter and tablemates for the entire voyage. If Royal Caribbean insists on continuing Dynamic Dining, they should turn one of the free restaurants, preferably the largest one, back into a traditional dining room for those who like the traditional dining and their own waitstaff for the entire cruise. There was very little choice on any menu for me. What happened to the menus of yore, with 2 or 3 soups, a couple of salads, lots of appetizers, the always available and spa dishes and more? I could rarely even find one soup on the menu of any of the free restaurants. Royal Caribbean has cut WAY back on the quality of the food as well as the variety of dishes available in any restaurants. Not good RCI! Service in all of the free dining rooms was below poor. There are no longer any assistant waiters and the service was AWFUL and SLOW. There is TOO much to do for the waiter by him/herself. It took a LONG time to get water, bread, tables cleaned off, etc. I walked out of breakfast at Americam Icon after waiting over an hour for french toast. Ridiculous! Royal needs to bring back assistant waiters to help the waiters and make the service run more smoothily and to get things done & food served in a timely manner. Plus the waiters had to use IPads to take food orders, so that took 3 times as long as usual to order. You can ask to share a table in the free restaurants (except for Coastal Kitchen) and most of my tablemates at the shared dining tables were very nice. There was a severe lack of staff to clean off table in the Windjammer and Cafe 270. It was hard to find a clean table to sit at. The Windjammer served awful food with a poor selection. The different food "pods" are too close together and the entire restaurant is very congested during breakfast and lunch. There is also no longer any of the good lemonade that used to be served in the Windjammer during lunch and dinner on all of the other ships. Now all you can get is tasteless flavored waters. The scrambled eggs are powdered. You need to go to an omlet stataion and order fried or scrambled eggs to get real eggs. The chef in American Icon does not know how to make eggs benedict or hollandaise sauce. I was able to order them one day and that was a huge mistake. The eggs were undercooked, there was no Canadian bacon and the hollandaise sauce was awful. It tasted nothing like hollandaise. The creme cheese for the bagels in the 270 Cafe ( a nice place to eat lightly, by the way) was extremely runny but the bagels (packaged, not freshly made) are soft and tasty, even with runny creme cheese! The drinks in the bars were extremely overpriced and there were very few, if any, cocktail waiters or waitresses in any bar to get you a drink. One of the huge issues (to me anyway) was the air conditioning on the ship. The indoor public areas of the ship were way too hot the entire cruise. One of the Miami executives said that she knew the ship was too warm but it would take awhile for the aircon to adjust and work well. The worst problem? In the cabins the thermostat is LOCKED at 71.2 degrees Farenheight. You can only make the room warmer, not cooler. Since I had an inside cabin I was unable to even open my balcony door for air. The room was as hot & stuffy as a sauna. Perhaps some people like sleeping in a hot bedroom but I am not one of those. It took me 3 days and many visits to worthless Guest Services to get my thermostat adjusted. However, the maintenance person adjusted it too low to 66.5 so my cabin was freezing. I asked my useless cabin stewardess numerous times to get somebody back to my cabin and up the temp to 68.5. That never happened so I slept in a icebox instead of a sauna and acaught a bad cold as a result of that. If I had touched my thermostat it would have jumped back to 71.2 and I knew that I would never be able to get anybody back to my cabin to lower it again. Royal Caribbean needs to UNLOCK ALL CABIN THERMOSTATS! When you come into your cabin you have to put your cabin in a slot by the door to turn on the lights and the aircon. I put my AARP card in the slot and left it there the entire cruise which worked well in keeping the aircon and lights on. Although I did turn off my lights when I left the cabin. I understand that any card with a mag strip will work. Fortunately I was not one of the many passengers who had problems with their dining and/or show reservations. Of course, if you want to change anything (like a dining venue or show) that is impossible to to unless you 1st cancel the show/restaurant that you want to change. And if what you want to change to is not available, you have lost your original reservation and will never get it back. There has to be a way to check and see if a venue is available without having to cancel what you already have. 3 people at Guest Services told me that could not be done. Ridiculous! For all of the problems that I perceived on the cruise, there were a few high points: Mamma Mia and Starwater shows were AMAZING and should not be missed. The 270 lounge (where Starwater plays) is a great venue for relaxing and hanging out. Plus the Cafe 270 is not bad. It is sort of like the Park Cafe on Allure & Oasis with the good roast beef sandwiches. The casino took my momey but I enjoyed my time there and visitng my money daily to say hello. The artwork around the ship is quirky and gorgeous and unusual. You never know what you will see around the corner on a new wall you are walking by. My favorite? An amazing big blue sculpture of eyeballs outside of the Windjammer by the elevators. They actually blink at you! And the funny animals on the walls of the elevators. I tried the RipCord once and that was enough. But a lot of people did it more than once and would do it again.. The line for the Northstar (even at 9AM) was hours long (1 woman waited 4 hours!!) so I did not bother with it. I understand that in the future reservations for Northstar will be required which is a very good idea. The seas were rough but did not bother me. I met many very nice people from all over the world. The cabin showers were largerr than many other ships and had plenty of hot water. I think all the passengers realized that we were the paying guinea pigs and that there could be some hiccups. The $300 per person onboard credit was a nice surprise and fair for all of the problems that many people (myself included) experienced. I booked this cruise in May 2013 the day that reservations opened. I was a faithful reader of our cruise's roll call and the anticipation of waiting for Nov 2 to come was high. This cruise did not live up to my expectations and I do not think that I will ever take a maiden voyage again. Read Less
Sail Date November 2014
Sailed on the Oasis for its transatlantic sailing. Looked forward to this cruise for over a year. It was a terrible disappointment. We had sailed on the Oasis and Allure several times and thoroughly enjoyed each cruise. We spent more time ... Read More
Sailed on the Oasis for its transatlantic sailing. Looked forward to this cruise for over a year. It was a terrible disappointment. We had sailed on the Oasis and Allure several times and thoroughly enjoyed each cruise. We spent more time waiting in lines starting with our landing in Heathrow (3 hour wait for the bus to take us to the ship) arriving in Southampton to start a 2 1/2 hour wait to board the ship. Crowds of people were waiting with little or no information coming as why the terrible delay. Disembarking the ship in Fort Lauderdale was even worse. The crew was understaffed and could not control the departure numbers. We left the ship 3 hours after our estimated departure time. The Oasis is a truly warm water ship and when you can't be out in the open (pools and shows) the interior lounges cannot handle the amount of people. Some elevators were not operating properly which meant more waiting. Getting to see the shows required a wait in long lines even with reservations. The food was great after we waited in line to be seated. Have reservations to sail on the Allure on 10/25/15 if we can be assured some of these problems will be eliminated. Read Less
Sail Date October 2014
The whole cruise was a disaster. Boarding 2 hours being crushed in Southampton. Disembarkation 3 hours in a queue at Fort Lauderdale. Ship is beautiful, but badly designed for poor weather. Nothing to do for 10 out of 12 days. ... Read More
The whole cruise was a disaster. Boarding 2 hours being crushed in Southampton. Disembarkation 3 hours in a queue at Fort Lauderdale. Ship is beautiful, but badly designed for poor weather. Nothing to do for 10 out of 12 days. Couldn't get into many shows, our designated dining table full of other people, food not hot, wine extortionate, spa a joke - 30 places for 6000 guests so couldn't buy the expensive pass. Cabin wardrobe inadequate space to reach into, no drawers, no kettle, creaked all night. Shows regularly cancelled due to weather, no alternative organised. Cruise director pathetic, his TV show awful and repeated on endless loop. Like Groundhog Day! TV channels terrible, had to pay for old films!! No sports bar so couldn't catch up with British sport results. Library is a misnomer, where was the choice of books in English for women. Everything could have been sooooo much better. Pull your socks up RCI. Incredibly disappointed. We will NEVER go on this ship again. Couldn't wait for it to be over, then took 3 hours in hideous queue so had to pay again for taxi, last straw!! Read Less
Sail Date October 2014
It has been two weeks since disembarkation from the Oasis WBTA, and I still believe it was the "Worst! Cruise! Ever!" From a nightmare embarkation to crowds and noise and lines all over the ship, this cruise was a waste of 12 ... Read More
It has been two weeks since disembarkation from the Oasis WBTA, and I still believe it was the "Worst! Cruise! Ever!" From a nightmare embarkation to crowds and noise and lines all over the ship, this cruise was a waste of 12 days. Before we even left for the cruise, I was afraid that it would not be what we are used to. On Oasis, you have to book your shows before you board. The IT department couldn't be bothered to allow those boarding in Southampton to do this. I was able to make some reservations in the weeks before sailing by calling, but after all of them being changed from 2 to 12 people (others had the same thing happen and then some were being told that all of the shows were now booked), all but 2 of our reservations were canceled about a week before boarding. I gave up on trying to book anything. My husband said that we were bound to have a good cruise, because our expectations were so low!!! The people on the Cruise Critic boards said not to worry about this, because it is so easy to book on the TV in the stateroom - except that didn't work either! When we thought we had something booked, we checked our reservations and the new ones weren't there. At Guest Services, we were told that the TV wasn't working for bookings, but they were able to make them for us. Some people didn't have a working TV the entire cruise, others had no hot water the first three days. Needless to say, there were always long lines at Guest Services. In fact, there were long lines every place we went. It was noisy and crowded, and not at all relaxing. Not to mention how far you have to walk to get from one place to another. And to top it off, they never even checked our reservations for most of the shows! The activity schedule was very limited for a transatlantic. There was only one speaker the entire cruise - a former prosecutor talking about forensics. The subject got old quickly. The first few days, it was held in one of the bars that held relatively few people - we couldn't get in until the day we got there 1 1/2 hours early. They finally moved it to the ice rink, which filled up with about 800 people. Unless you went to trivia, there was nothing else to do, so people went to the lecture. And if you did want to do trivia, again in one of the bars, you had to get there over an hour before the first trivia of the day to get a seat because no one left after that until lunch, when multiple trivia's were over for awhile. Except for progressive trivia, which we did every afternoon. There were six on our team and we always got there about 1 1/2 hours ahead in order to get a table. It started with 50 teams, but ended with about 20 because of the hassle involved. The place it was held (another bar) always had a dance class right before trivia, so it was very, very noisy during our wait. The shows were okay, some better than others. But there were several nights that there was nothing to see because they repeated shows two days in a row. There was a late-night comedy show most nights which required reservations. But, it was the exact same show every time! CATS was shown the last two nights of the cruise. Another 1 1/2 hour wait, even with reservations. Some who came closer to show time, with reservations, couldn't get a seat. The mass of people waiting to get into the theatre was almost as bad as boarding in Southampton. I would say we were in line for 3 hours, except that there wasn't a line - just a mass of thousands of people waiting outside for them to open the terminal. The RCL loyalists said this is not Royals fault, wait until we see how easy it is to disembark in Ft. Lauderdale. Well, it was also a nightmare. It took over 3 hours to get off of the ship and through customs. I read that they finally cleared the ship about 3 PM. Some people with 3:45 flights missed them! There were several fights on this cruise. Before one Forensics lecture, one man choked another apparently over one of them saving seats. The choker was on house arrest the remainder of the cruise, and the chokee was pressing charges. People were very aggressive and the tension level was high. This was our 49th cruise, on 10 different cruise lines, and our 11th transatlantic. If this was our first transatlantic, I would never do another one. And if it was our first cruise, I would hesitate before booking a second one. This was our first RCI cruise, and it will most definitely be our last!!! Apparently, our expectations weren't low enough! Throughout the cruise, we felt that they just didn't care. At least 90% of the people we talked to said they would never cruise Oasis again, even some with Diamond or Diamond Plus status. One couple at our table are Diamond Plus, and they said they will not sail RCL again. For all of the people RCI alienated by their lack of effort on this cruise, they would have been better off sailing it back to the US empty. But I don't think they cared...   Read Less
Sail Date October 2014
We took our first t/a on this same ship two years ago and got totally hooked on transatlantics, this trip was our fourth t/a in two years. R/C must have had all the in training officers put on this ship, it was really unorganized. The ... Read More
We took our first t/a on this same ship two years ago and got totally hooked on transatlantics, this trip was our fourth t/a in two years. R/C must have had all the in training officers put on this ship, it was really unorganized. The activities were led by people that had Just been informed that they were doing it or had not been told at all. The entire ship was hot in all the public areas so sitting in other than your cabin or outside was very uncomfortable. I get cold if the temp drops below 70 so it wasn't me, the men wearing suits were taking their jackets off after making an appearance. The ship lost satelite tv for 10 days so we watched the same reruns of recorded tv over and over again! The thing that bothered me the most was that they never bothered to tell us any news except we were diverting to try to get below a storm. I went on the internet after a couple of days rocking and rolling to find out that we were in the middle of tropical storm Melissa. If we wanted to know if the world wass still out there we had to telephone relatives or get on the internet both of which are expensive. I normally love R/C but this was a bad one.   Read Less
Sail Date November 2013
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