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939 Royal Caribbean Transatlantic Cruise Reviews

After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor ... Read More
After several cruises with Royal Caribbean and some prior with Fred Olsen, we have been disappointed and probably will not go with RC again. Service is poor and standards are dropping, see details below: 1 Chops Grille for lunch, poor menu selection, average quality. No sides of vegetables ? 2 No room safe, asked at customer service (twice), eventually turned up after 3 days. It then stopped working on THREE ocassions, complained at Customer Service, response poor and no manager available, showed complete lack of interest. 3 Enquired about transfers from ship to hotel and transfer to airport following day arranged by Royal Caribbean, again not really interested in helping me and made a bland statement that it would be sorted on day of disembarkation. (total lack of information) 4 Main Dining Room - repetative menu with little change. 5 Disembarkation at Miami (total chaos), no help from RC staff on shore who did not have any information and even sent us to wrong bus pick up point. 6 We were intending to book another cruise on board but after several cruises with RC have now decided to try another cruise line. Read Less
Sail Date November 2017
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. ... Read More
Have been on a few other different cruise lines. This was our first on Royal Caribbean. Our cabin steward was brilliant. He informed me that they, and a few other, direct customer facing employees are not paid at all by the cruise line. They rely on tips for their "wages". Ours was definitely worth his tips. Embarkation was very smooth - don't listen to those that say it wasn't. We bought a package and only ate in the speciality restaurants.Whilst the food was generally of a high standard it wasn't really to my taste. I preferred the food in the Windjammer Cafe. As others have mentioned I did find the lack of toiletries and tissues surprising. That is the first cruise line I have encountered a lack of those things. Contrary to what others are saying - there was plenty to do. Quizzes, lectures, dancing, shows, ice shows etc. What more do you want! To the people that complain about lack of smoking space and then complain about the cigar room "stinking!" - what planet are you on! That's what non smokers put up with all the time. Not our best cruise ever. But that's because of penny pinching by Royal Caribbean. But would I take another cruise with them - yes. Read Less
Sail Date November 2017
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front ... Read More
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!). No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off. Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip. A wheelchair is a necessity for my mobility, not a nice to have. Really enjoyed the food in the MDR and speed of service. We purchased a drinks card this time as opposed to a drink package. We seemed to get more economic use out of this card this time. Beware of the claim by RCL they have simplified things for our benefit, we simply don't believe you RCL. Speaking of which RCL need to sort out their welcome back party for their loyalty customers. It was non existent for the second year running. We loved the Virtual balcony and we had read reviews that the novelty wears off after the first night. Wrong, we loved it the whole cruise. Housekeeping staff were great as were the shows. Read Less
Sail Date November 2017
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking ... Read More
We chose this cruise as an alternative to flying out to our families in the US. We won’t do it again! The weather was too rough and cold to be out on deck during the winter, therefore 99% of passengers were inside for 95% of the waking time whilst at sea. The ship always felt crowded and bustling during the day (noisier and less relaxing than normal). Unfortunately Navigator appeared tired and ready for a thorough refit. Where maintenance work was carried out in public spaces (men’s toilets particularly) repairs were shoddy. Furniture in the Star lounge and Metropolis theatre broke and fell apart several times but was just put back in place to fail again. The ships organisation of the US immigration procedure was abysmal, they tried to blame the US but it was clearly RC at fault. After so many, many years and entries into the US you would think that they could make this task easier, every passenger on board had more ideas than RC. It took us 3 hours to get through and to get off the ship standing in 2 queues each virtually the length of the ship. Lastly, it was reconfirmed to us that RC no longer strive to provide the type of food menu and service that we used to receive. It now provides just average restaurant food options and quality as opposed the fine dining experience of earlier days. They clearly want passengers to pay extra to visit the speciality dining options. Read Less
Sail Date November 2017
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of ... Read More
This was a cruise from southhampton to USA. The embarkation was poor at southamption as to waiting times which was due to the way the queues are organised. The arrival at Boston took a minimum standing time of two hours to get off ship with queues stretching more than double the length of the ship to go through US customs; customs were quick; therefore the delays are down to RC. Similar delays were also on final embarkation of the ship. Again this was down to RC and not as claimed by RC due to port and customs. There is plenty of senior staff going around the ship checking on front of house staff and service. Front of house staff and their service was generally very good and the amount of senior staff are not required as standing around on phones/discussions do not assist the front of house staff or the service. More front of house staff and less senior staff would improve the passenger experience. i.e. there was a problem at the promanade cafe which saw 4 senior staff on phones and in discusions with each other. The addition of two front of house staff to serve the customers, then the kitchen could not keep up with the customers queues better if the seniors had actually joined the front line staff and back room to improve the service. Similarly the windjammer, certain dishes were not available for 15 minutes and front line staff having to complain on behalf of passengers. What dishes there were available e.g, sausages you could not get a knife through the middle and the ends were worse, this cannot be edible. At this time there was 3 senior staff checking the service in the windjammer. Possibly checking the product that was being served and assisting with service would have improved the customers experience. Read Less
Sail Date November 2017
We chose the Navigator for a change as it was visiting Boston, where we had never been, and overnighting in New York. We have completed many Transatlantics on board Independence and Queen Mary 2 as it’s a convenient way to get to and ... Read More
We chose the Navigator for a change as it was visiting Boston, where we had never been, and overnighting in New York. We have completed many Transatlantics on board Independence and Queen Mary 2 as it’s a convenient way to get to and from Florida. Boarding at Southampton was extremely quick and easy and we were very pleased with our cabin, 9500, which is an enormous family stateroom directly under the bridge so it has a fantastic view. The ship is very nice, just a shortened version of Independence, and the Royal Caribbean ships are the easiest to find your way around with the Royal Promenade in the middle and stairs/lifts at each end. It is however looking a bit ragged around the edges and dated now. There are a lot of gapping carpets in the corridors, chipped paint on the bunk beds in our cabin and the bathroom was quite marked around the shower, in the cupboards etc. It looks in need of a refresh. Everything else was clean and well maintained considering it’s age. We decided to try a 3 speciality dining experience for a change, starting with the Galley Brunch with bottomless sparkling wine; very well presented with an interesting tour of the galley. We made our next trip lunch in Chops which was very disappointing, there is no real ambience in there, not helped by the disappearance of all the fresh flowers in the last couple of years on the line. The restaurant is fairly featureless and the “gigantic “ prawn cocktail arrived with 5 average sized prawns sitting on a pile of ice. Mushroom soup was excellent as were the steaks however the only choice of vegetables was asparagus. After asking for green beans they took more than 10 minutes after the steak was served to arrive. Dessert choice was small but gigantic portions and then staff just seemed to disappear. When we informed the customer service desk that we wanted a refund for the remaining meal the manager of Chops contacted us to apologise and asked us to go back for an evening meal, which we did on the second New York night and were very impressed. The manager was extremely pleasant and helpful and a credit to the company.It was completely different, very good service and all the food up to standard. We then went to Giovannis Italian restaurant for lunch which was faultless, great service and an extensive tasty menu almost the same during the day as at night. These speciality restaurants need to be kept special to justify charging upwards of $25 per head, the meal and service should be even better than the dining room and smart casual dress code observed, also not great to see Pinnacle passengers wandering around with bowls of food from the Windjammer in there! Entertainment and activities were plentiful as always, the daily progressive trivia was disappointing compared to the others we have done in the past, squashed into the Cosmopolitan bar and more like an ordinary trivia. Joff and indeed Jamie on Independence have raised it to cult status with 60 plus teams on all our other crossings. Dining room was excellent in the evenings, slow and disorganised at breakfast and lunch often the same on previous trips. Overall the cruise was very enjoyable but very marred when it came to the immigration process in Boston and disembarkation. We had lots of letters to the stateroom detailing how we were to queue at Boston, including pictures of all the muster stations on cabin cards and allotted times. This letter told us to queue at 6.30am, first in line, two evenings before. The next night another lettter moved it to 6am then the night before it was announced as 6.30 again...I had also booked an early shore excursion having experienced people stuck onboard till 3pm the year before in St Thomas. We went to queue at the correct time of 6.15 to find we joined it at the Star Lounge, the entire length of the ship, when it should only have been people from our muster station there. No one in authority was there to police the line or offer any advice until the Cruise Director told people to go to breakfast more than an hour after we had been standing there. We stood for two hours. There was a system in place and no one bothered to implement it. Total chaos and most of our subsequent walking tour left early as we simply didn’t want to walk or stand any longer. The same thing happens every year and it is not simply immigration’s fault, Royal Caribbean need to organise things from the start and stick to a plan. I ate breakfast in the queue, many people had none. Our early disembarkation (at Port Canaveral for Orlando) was even more of a fiasco. Having paid upfront to get off a day early (yes, really) I spent the next few weeks attempting to confirm that we could stay on the ship most of our last day then pick up our hire car at 3pm when I had booked it. The main desk could only say we would probably get a letter, then a meeting was arranged, bizarrely involving a lot of senior crew and sparkling wine which descended into chaos when we were informed everyone would have to carry off their own luggage. This didn’t bother us but some people had 6+ bags for several months! We were then told that we could stay on board until 3. This changed again the next day when we got back to our cabin at 5pm to a letter saying we must be off by 9am the following morning. To cut an extremely long story short, after arguing with crew about them paying any extra charge for our car hire as we would be so early, let alone missing the whole day onboard, we were escorted off last. If I had been told from the outset that problems can occur with customs and immigration due to early disembarkation I would have planned to get off first thing and booked a car accordingly. I had no information whatsoever from the company and also met many passengers who were getting off early and had not informed or paid RCI in advance. Boston was lovely but spoilt by the disorganisation, New York was fantastic and mooring at Hells Kitchen meant just a 20 minute walk to Times Square enabling a trip to see Chicago the first night. I would make the trip again but not necessarily on Royal Caribbean due to their attitude to giving the relevant information needed for going ashore. We have only learnt through bad experience how to organise ourselves and it spoils the overall cruise. 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Sail Date November 2017
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We ... Read More
We chose this cruise because the other (Jewel) transatlantic 's destination was Puerto Rico. We were stuck with the dates. Entertainment during the long cold crossing was far below our expectations. Nothing at all of intrest. We appreciated the ice skating show and some evening events. Not all. By far The television showed the same programs on and on... Day by day. Library was almost empty. But....there was a movie shown on the deck every evening....in the Northern Atlantic in November !!!! Not a soul watching but still....every evening There were two or three sunny days. That gave work to the three life-savers in full red regalia standing watch over empty pools. Public spaces were overcrowded since no one could sit outside. We recommend the two waiters of the concierge lounge. Chop's grill was the worst. An example of total incompetence. On two occasions we abandoned our table there to revert to the main sell-service restaurant Read Less
Sail Date November 2017
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of ... Read More
The ship was lovely and our balcony cabin was roomy and spotlessly clean. The choice and quality of food was excellent especially in the dining room where the service was second to none! We loved the different choices of entertainment and was never at a loss for something to do even on the long journey accross the Atlantic . The staff on the Navigator of the Seas went over and above in their service to all on the cruise, nothing was too much trouble for them. Theiy are a credit to Royal Caribbean! We booked excursions in Boston and New York and found them to be informative and good value for money.. The only downside was Cape Canaveral where we thought we'd do our own thing and found there to be no buses or taxis at the port. We ended up staying on the ship that day. All in all we had a fabulous time. We ate too much drank lots of delicious cocktails and probably gained enough weight to wear the next size in clothing ......We was entertained pampered and made to feel that nothing was too much trouble.........just what the doctor ordered!! Read Less
Sail Date November 2017
Just back from a 13 night Southampton to Miami trans Atlantic repositioning cruise with stops in Boston, New York City, and Cape Canaveral. ( Royal Caribbean Navigator of the Seas) I loved it ! That is the quick review ; more long ... Read More
Just back from a 13 night Southampton to Miami trans Atlantic repositioning cruise with stops in Boston, New York City, and Cape Canaveral. ( Royal Caribbean Navigator of the Seas) I loved it ! That is the quick review ; more long winded stuff is below As preamble, my wife and I are not experienced cruisers, we have done three cruises over the last 15 years. So admittedly, we are likely out of the knowledge base with respect to what is out there and expectations. Our embarkation in Southampton was smooth and efficient. Yes, there was queuing up, but the line seemed to move quickly enough, and before we knew it, we were in our room ; 7th level, middle of the ship, starboard balcony. The room was totally adequate in size with lots of drawers, hangers, and nooks to put stuff. We brought along a few magnetic wall magnet hooks that were handy for hanging Sea Pass Lanyards, hats, and other light things. The bathroom was shower, sink, and toilet. Perfectly adequate in size and function. The room steward we had, projected a quiet and gentle image. Our room was kept in immaculate condition and it seemed like whenever we left the room and came back , it was refreshed and ready to go. Prior to this cruise, I had read of a lot of complaints about the dining and food selection choices. I appreciate that everybody had a different take and perspective on things but I really have a hard time in understanding these posts. The food in the Main Dining Room and in the Windjammer Cafe was amazing in diversity and quality. I sampled fish, beef, chicken, lamb, pork and vegetables in both North American / British styles as well as Indian and Oriental presentations. Appetizers, Soups, Salads were amazing as were the desserts, desserts, and desserts. I am no Gordon Ramsey, but if I had been presented the dishes back home, and I was paying out of pocket, I would have been satisfied. Oh, I could quibble that the Chicken Vindaloo was not spiced sufficiently and the Rice and Beans in the buffet was were not super hot but really … We did eat a lunch in the Chops Restaurant ( one of the pay extra places ) and the food was pretty good but I would likely not spend the money next time. We did pay $10 each for an “upgraded” filet in the MDR and that I would do again. Drinks ( as in alcoholic ) are pretty pricy in my view. My wife had one mixed drink and 3 glasses of wine during the cruise and that tab for that was over $60. I do not drink alcohol so for the most part I was okay. Water, iced tea, and lemonade are included as part of the dinner and some juices are as well. We are both fancy smanchy coffee drinkers so we purchased two coffee cards for lattes, espressos and the like. That was worth it for us. There is also free coffee and tea on the Promenade Deck as well as free fruits, pizza, sandwiches, and sweets. I had a few reasons to be connected to home so I paid the internet fee to have a connection for the entire voyage. Let’s just say it brought back fond memories of the good old days of dial-up. But it did the job and there is something funky cool about in the middle of the ocean and being able to chat with someone in our town. One the reasons that we picked an ocean crossing was because it was an ocean crossing. Lots of time to walk the deck, sit and read, sit and write, or sit and just look at the ocean. That is not everybody’s idea of a good time of course but I loved it. There are also lectures on board ( John Wayne Movies to Six Sigma ), Ice Skating ( spectacular ) , listening to music ( the guitar guy and the ship’s band were very good ) and evening stage shows ( no idea, that is not in my interest scope) plus all kinds of little goofy contests. I don’t really understand Ship Board Shopping - if I want a watch I will buy it on Amazon but I am in a minority, as the shops were jammed. I did not really spend any time in the many bars and nooks of the ship. I am more of a “sitting on a deck chair even though it is late at night and no one else is doing it” sort of guy. I did the tour of the ship ; they call it All Access. Yes, it is a nice little money maker for them but it was very interesting. You even get to go to the bridge. In 2016 posts there were a lot of complaints about the arrival into Boston and dealing with the US Immigration authorities. From the time we lined up ( following the instructions we had been issued ) to our final personal clearance was about two hours of standing in line. Some folks were apoplectic. I took the view that in 2017 anyone entering the United States of America is going to encounter delays, bureaucracy, and a certain amount of hassle. I just went with the flow, chatted to people, relaxed and had a good time. Sometimes, it is just a matter of perspective. Sailing into New York City is something I will remember I think for the remainder of my days. At first you see what looks like a haze on the horizon, then you see it is buildings and not just buildings, but the New York Skyline. Soon you pass under the Verrazano Bridge and by the Statue of Liberty. I think the emotion of doing that was collectively felt by everybody on the ship - truly amazing. The ship docks at the Manhattan Cruise Terminal which is very convenient for trekking into New York. I think the fact that Navigator is in NYC for 28 hours or so was very well thought out. The cruise concludes with a stop at Port Canaveral and then on to the conclusion at Miami where disembarkation was smooth. So would I do this cruise again ? Yes, absolutely … it totally met and exceeded my expectations. Maybe not for everybody, but for me, half of an early 60s couple it was perfect. Read Less
Sail Date November 2017
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept ... Read More
We have just returned from a fabulous voyage on board RCI Navigator of the seas, embarkation was a breeze and we were aboard in less than 20 minutes. Navigator is a mid sized ship for Royal and she is getting older now, but she is kept spotlessly clean. Our cabin was a promenade view room which was quite spacious, it had a bowed window with a window seat so that you could sit and watch what was going on down below, it also had another small 2 seater sofa which was very comfortable, the beds were very comfy too and there was more than enough floor space. It was also nice to have sliding doors on the shower instead of one of these nasty shower curtains, all in all we had plenty of space and Donna our stateroom attendant was a joy. On our anniversary she decorated the cabin in silk red roses and happy anniversary messages all around the room, we had a beautiful chocolate cake and a bottle of champagne all complimentary, it was really lovely. We had early diner at 6pm in the MDR and went there most evenings. The food was good and our waiters were very attentive, on the 2nd evening we had a smoked fish starter which was delicious and I sent my compliments to the chief and said that I could eat that every evening as the starter, he sent a message with the waiter to ask if I would really like it every evening, and I had this yummy dish served to me every night and it was amazing. I dont eat deserts so I asked for fruit and got a lovely dish of strawberries most nights. The chief and the waiters were the best we have ever had, diner times were very enjoyable indeed. We had very good entertainers on board and every seat was taken at most shows, but for us the stars were the crew shows, this was a new thing for this cruise. Crew members from different nations performed and sang for us in the theatre, it was fabulous they were the real stars of this cruise. The first port of call was Boston which was nice, we had a trolley ride around the city then had some shopping time. Of course the big thing for most people was arriving in New York, and it didnt disappoint, the sail up the Hudson will stay in my memory forever, especially sailing past The Statue of Liberty, it was wonderful, and the city itself was awesome we rode the subway, went up the empire state building ate bagels and hot dogs and shopped in times square,we even sat and watched the skaters on the ice rink at the rockefeller centre, what a day it was amazing., In Port Canaveral we went to Coco beach and just chilled for a few hours, very relaxing. What a wonderful cruise, the best we have had for a while, the ship the staff and ports just made it very special. Read Less
Sail Date November 2017
We took Navigator of the Seas in May, 2016 from Ft. Lauderdale to Southampton . We had smooth sailing all the way so booked the cruise from Southampton to Miami for Nov., 2017. Although we had a great time, it wasn't smooth sailing ... Read More
We took Navigator of the Seas in May, 2016 from Ft. Lauderdale to Southampton . We had smooth sailing all the way so booked the cruise from Southampton to Miami for Nov., 2017. Although we had a great time, it wasn't smooth sailing as the seas made up for what we didn't experience the first time. It was all good though as we met several very nice people from Scotland, Wales and England. I enjoyed the morning exercise class with Jenn as well as talking to Lynn and Too (she said "not one, not three but two). Sorry but I don't know correct spelling. Both ladies were fun to chat with before and after class. G who taught the line dance class was funny and patient. We had excellent service in the MDR from Elvis and Austin and our room attendant, Leo, did a great job with our cabin. We couldn't have asked for better service this cruise. Read Less
Sail Date November 2017
Activities and Events were scheduled all over the place. The Atrium was consistently used where decks or clubs would have been better. Planning could have been much better. Needs maintenance throughout the ship. The food was OK but ... Read More
Activities and Events were scheduled all over the place. The Atrium was consistently used where decks or clubs would have been better. Planning could have been much better. Needs maintenance throughout the ship. The food was OK but nothing spectacular. The dinning staff we had were excellent. Deserved the WOW we gave them (extra gratuity). The day to day activities were not planned out the best as far as time. Many things were cut short as they over lapped each other. The entertainment was excellent but thr Cruise director was boring. Information daily was not the greatest and the weather was poor. The ship seemed just a ship! Nothing spectacular and as far as memories they will be negative. Unfortunately a poor cruise over all!! Our next RCL Cruise will be on the Anthem of the Seas and hopefully it will be a better experience. The JEWEL was no JEWEL!! Read Less
Sail Date November 2017
I enjoyed the cruise the staff was wonderful however, the entertainment in the piano bar was a bit dull. I thought the food was good; The shore excursions could have been a bit better; The fashion show was fun and enjoyable. The staff ... Read More
I enjoyed the cruise the staff was wonderful however, the entertainment in the piano bar was a bit dull. I thought the food was good; The shore excursions could have been a bit better; The fashion show was fun and enjoyable. The staff in the stores were pleasant, The weather was not great but it is the season. I really enjoyed meeting new people not many single travelers on this cruise. I sat at dinner with a group of 4 others which was nice; I received a fruit basket and bottle of wine upon my arrival from Carrie whom I booked the cruise with at Royal; The transfers went smoothly although the airport in San Juan was horrible due to the hurricane. Everything moved at a snail pace and very upsetting with the flight delays; I did not like the transfer from the ship to San Juan airport since your luggage follows on a truck, Read Less
Sail Date November 2017
We'd been to Rome in 2006 and therefore stayed in Civitavecchia for 2 days beforehand (Hotel San Giorgio). If you want food groceries, snacks, and wine you will want to walk 6-7 blocks up the hill on the main drag to the larger ... Read More
We'd been to Rome in 2006 and therefore stayed in Civitavecchia for 2 days beforehand (Hotel San Giorgio). If you want food groceries, snacks, and wine you will want to walk 6-7 blocks up the hill on the main drag to the larger grocery store as it has the best prices and selection. Hear are our random thoughts on our Nov. 6 transatlantic to Puerto Rico: - this ship is beautiful with lots of glass but many parts of it have been repainted often - lots of creaking as it moved - our JS (#1040) did not have a fridge, only a cooler that LOOKS like a mini-fridge - first time without a drinks package but I DID buy a 10-drink package onboard for $85 USD - bought the soda package and the 100+ flavours in the 2 Windjammer machines were fantastic. I used the Fanta Zero choices the most. Beware, though, that there is no access to these special machines after 9:00 p.m. - the guitarists in the various bands were exceptional, and my favourite was Dmytro, the classical player from the Ukraine - Karaoke on the sea days ran from 9-10:00 p.m. and it would have been nice to have it go a little longer - on our 1st cruise on the Liberty in '14 there was a speaker in our stateroom for the Captain's announcements; the speaker could be attenuated with a dial...why can't they have this on all their ships? It certainly wasn't available to us on the Jewel - Voom was extremely un-Voom-ey; a friend was taking online classes and actually had to stop as her streaming version was way too unreliable. Ours was the same, and the price for the wifi is absolutely ridiculous - Analiza Ching, the rock 'n' roll violinist was, as expected, the best entertainer on our junket - Trivia in the Schooner was fun, but some of the various hosts' accents made it quite difficult to discern what they were saying - From the Hoho bus, Valencia was pleasant and nice - in Lisbon you can take a Hoho bus within yards of the ship; no need for the $8 shuttle. Lisbon was gorgeous - it was wonderful to see Gibraltar and Tunisia in the daylight hours, and the weather cooperated - We did an all-day 4x4 tour on the Azores island we landed at. Sergio, the driver, was good but seemed to soft sell requests for tips on the way back to the ship; do NOT ask for good ratings on Trip Advisor and then ask for tips, please as most will tip regardless. That being said, the island we were on (Sao Miguel) rivals Bora Bora for pure beauty! It was green, lush, magical, and gorgeous. - the weather after the Azores was cloudy, rainy, and gloomy. It was easily the worst any of us had seen on a transatlantic - Regarding our JS, the toilet and those nearby had a few issues one morning. Our bed with two light and very thin toppers was hard, but we are side-sleepers. Friends had a JS underneath the Windjammer and could not sleep as carts over the tiled floor above rattled all night long. They brought up the issue twice and were then given a 2-bedroom spot near the rear-most elevators for the remainder of the cruise - We guitar players are a dime a dozen, so why doesn't every resort and ship in the world have a few available for rental??? - Our CD, Cruisin' Susan and the Activities Director (Martin) were very good - For any who have heard of the legendary Cruise Critic Host "Clarea", he, his wife (they had the stateroom next to ours), and their "Bob"-tourage were a lot of fun! - The Puerto Ricans on this journey seemed to take over some of the night spots but we were happy for them as the hurricanes hit their island very hard recently - One of our roll call crew organized "California Kitchen" and "Chef's Table" meals; these were wonderful with lots of wine but the one with 20 attendees lasted FOUR hours! - Our fave server was LaToya in the Schooner Bar - We had "My Time" dining and rarely used the Dining Room. The food was alright there but there was ALWAYS something to love at the Windjammer - The large shrimp in Chops were to die for. My favourite food, though, was a smokey tomato soup served at the Chef's Table - Our slot pull was, by far the worst we have ever seen re: results; it was fun but the return on $15.00 was only $3.50. Do NOT go into Casino Royale for ANY reason (other than for $2 Mimosas or a slot pull) if you can at all avoid it! - Overall the entire staff was kind and helpful, including Guest Services - Those who went to the Diamond-and-higher 5:30 p.m. daily get-togethers in the Safari Club said the munchies, etc. were the best they every had. Thanks in part to the positive vibe from our numerous Roll Call posters, we had an absolutely fantastic time. The Jewel is a quaint, loveable smaller vessel that has lots of glass and is the perfect middle-aged conveyance for a transatlantic crossing. Read Less
Sail Date November 2017
Trans-Atlantic Cruise. Lots of time on the ship with close friends. I personally enjoy the trivia. Some of the activity personnel seemed to need more training in running the trivia. For example: The day they had "Beatles" trivia, ... Read More
Trans-Atlantic Cruise. Lots of time on the ship with close friends. I personally enjoy the trivia. Some of the activity personnel seemed to need more training in running the trivia. For example: The day they had "Beatles" trivia, the young lady couldn't find the Beatles trivia, so she replaced it with Elvis Trivia that was to be used on another day. I felt bad for her as when she played the "Elvis" trivia she didn't realize she was playing the answers, so everyone got the answers right. It was humorous but I felt bad for the young lady. The meals/service in dining were outstanding. Cabins were well kept. Especially loved Lisbon and Azores!! The crew was outstanding. The Canadian Captain was quite friendly and quite professional. It was nice to see the officers attending out Diamond events. They were very friendly and positive about everything. The maître d at our dinner had asked how everything was going. We told him we had one incident where one of our friends didn't receive their breakfast room service. He immediately took care of it and our friends received their breakfast on time the next day. The maître d went beyond his way to have chocolate-covered strawberries delivered to all of our rooms as a gesture of commitment. Read Less
Sail Date November 2017
This was our 4th or 5th cruise on the Jewel. Beautiful ship with a fantastic crew. However there are a few things that seem to be unfolding on Royal. New cabins have expanded the guest population but have also reduced the number of ... Read More
This was our 4th or 5th cruise on the Jewel. Beautiful ship with a fantastic crew. However there are a few things that seem to be unfolding on Royal. New cabins have expanded the guest population but have also reduced the number of crew. The Main Dining room has become crowded with fewer wait staff and more congestion. The food was good. As I have a very bland pallet it does not take much to please me. What I did do was over eat. Our cabin was one of the newer cabins on Deck 11. Since we were on a back to back we had to switch cabins after the first 12 days and moved down the hall to a second one. All Royal Caribbean advertisements list these balcony cabins at 204 sq ft. Trust me they are not. I would venture to say they are no more than 175 sq ft. Lastly I do wish Royal would enforce the hand sanitizers on their ships. The health of the crew and passengers are important and the sanitizers should not be an option to only "suggest". Read Less
Sail Date November 2017
Bucket list trip for both of us. Enjoyed three unforgettable days in Rome before embarking on the 13 day cruise. Overall accommodations were very good. Frustrated with length of time in Valencia, Spain due to poor timing of port security ... Read More
Bucket list trip for both of us. Enjoyed three unforgettable days in Rome before embarking on the 13 day cruise. Overall accommodations were very good. Frustrated with length of time in Valencia, Spain due to poor timing of port security to do their jobs which prevented us from leaving the ship on time to spend a full day there. Beware of any port of call that is on a Sunday. Most of these sleepy little towns are not open or open later after lunch. Finally, the cruise lines and Puerto Rico are trying to get back to normal but they are NOT, right now. Disembarkation was a nightmare and the good old USA customs and security folks will make you wish you had not picked this port as the last stop. Long lines and the inability to handle two cruise ships unloading and reloading thousands of passengers in one day is not within the capacity of the port authority, the hotels or the airport as of this writing. Royal Caribbean may want to say that all is well but it is definitely not. We certainly hope that the reconstruction efforts will improve things in time but we don't expect anything resembling any improvement for months. Book wisely. Read Less
Sail Date November 2017
The cruise was great. The staff was excellent and went out of their way consistently. The ship lacked a quiet room/library and had very little reading material. So make sure you bring your own. There were board games on the ship, but ... Read More
The cruise was great. The staff was excellent and went out of their way consistently. The ship lacked a quiet room/library and had very little reading material. So make sure you bring your own. There were board games on the ship, but most of them were missing pieces. I was surprised that they don't restock every cruise. The internet service is intermittent, especially when we were in the middle of the Atlantic Ocean. I did not get why they charge $25 for pool towel you don't return. It is not like you could take them home, or you would even want to as they are old and worn. The deserts need work. They clearly don't know the basic ingredients of most good deserts....Flour, Butter, Eggs, Milk. The were incapable of making bakery cookies, they could not even make a basic butter cookie. In fact the pastry chef who I spoke to on the ship didn't even know what a butter cookie was. The measl in the main dinning room were good, the buffet not so much. Park West acted inappropriately throughout the cruise. They boarded on harassment. Constantly stopping guests and trying to persuade them to attend their auction. During the action I attended, they mocked guests who went and did not participate. They also lead guests to believe that the pictures were original, they were not. They did not inform US citizen of their right to refuse pictures they bid on. They overly inflated the value of pictures. They showed a lithograph done by Peter Max and told us that it was worth $20,000, but today they would give it away by starting the bidding at $8,000. In August 2017, the original was sold at a gallery in East Hampton NY for $3,800. Surprisingly the cruise had more gay people than I expected. I would estimate that 10% of the people on the cruise were gay. Most of them were couples and kept to themselves. It would have been nice if they had more LGBT events then the one bar at 11pm nightly that they designated as a meeting place. An afternoon poolside brunch would have been much more appropriate. I purchased a few items on the ship including two watches. The price on sales days are similar to that of Costco. You won't get a bargain, but if you like the item it might be worth buying. All in all, it was a wonderful trip and I would highly recommend Royal Caribbean. Thank you Royal Caribbean! Read Less
Sail Date November 2017
The whole trip was awesome except the Valencia panoramic tour from the ship where the tour guide left me behind only to have to find my own way back by public bus and taxi. RC comment.sorry. My final bill posted on my cabin door was taken ... Read More
The whole trip was awesome except the Valencia panoramic tour from the ship where the tour guide left me behind only to have to find my own way back by public bus and taxi. RC comment.sorry. My final bill posted on my cabin door was taken from my visa account and then followed up by three pending gratuity charges. Next cruise with them will be cash. The cruise was peaceful and very relaxing. The buffet food was a great improvement from previous cruises in the adventure of the seas.by far I will continue on the jewel of the seas.looking now to return to Rome from San Juan to Rome on the same ship. The deck chairs were needing replacement in the smoking area as once you sat down you have a difficult time to get out of them especially for seniors.the staff in all areas were excellent except for the excursion desk where all I got was a sorry. I canceled the next two port excursions with them to find my own off board excursion Read Less
Sail Date November 2017
This is a gorgeous ship. We like the multi-story centrum, all the marble accents on the floors, nice carpets and art work all around. Weather was not the greatest, lots of cloud and dull days, a little bit of rock and roll but we had no ... Read More
This is a gorgeous ship. We like the multi-story centrum, all the marble accents on the floors, nice carpets and art work all around. Weather was not the greatest, lots of cloud and dull days, a little bit of rock and roll but we had no storms or rough seas. Embarking and disembarking were slick and efficient. There were so many Diamond cruisers that the ship had to open up the Safari Lounge every evening for happy hour and even that was full but it worked out really well and was appreciated. Hot and cold appies were provided. Chops, Giovanni's and Izumi were all excellent. Sadly, we can't say the same for the main dining room. Some soups and desserts were excellent but mains were disappointing. Compared to previous cruises, the waiters seemed to be harried and under time pressure. We actually preferred Windjammer in the evenings. It was very busy at breakfast and lunch but nice and relaxing for dinner. There's a big selection, you can go at your own pace and take as much or as little as you wish. Curries are always available and were always good. Given that we had so many days at sea, there seemed to be a lack of enriching activities. Although not officially on the program, 'Fred the astronomy guy' was a master of his subject and most interesting. Ports were Valencia, Lisbon and Ponta Delaga. In each case, we wandered ashore ourselves and explored on foot. Over the years we have seen evidence of cost cutting but then fares have not gone up much either. Overall, Royal Caribbean does a great job and staff provide excellent service. Read Less
Sail Date November 2017
Incredible deal for visiting Rome, Valencia Spain, Lisbon Portugal, Porta Delgada Azores. Very nice itinerary for a great price. Our first transatlantic cruise and already planning another one. Ship was in good overall shape for age. ... Read More
Incredible deal for visiting Rome, Valencia Spain, Lisbon Portugal, Porta Delgada Azores. Very nice itinerary for a great price. Our first transatlantic cruise and already planning another one. Ship was in good overall shape for age. Noted some areas that could have been cleaned a little better but not bad overall. We arrived 2 days early in Rome and did a Vatican/Colosseum combined tour that fit our needs well but be prepared for a LOT of walking doing both in one day. Lisbon walking tour was very good also. Canadian Captain was very easy to understand and staff overall was very friendly. Aleksandr in the main dining room was exceptional as was Rommel (didn't work together but sat in both sections and seen Rommel daily in the Windjammer as he greeted each day with a different accessory making it fun. We enjoyed 2 movies in the ships cinema which was surprisingly big and well laid out. Menu in the main dining room was good daily - for breakfast and lunch we usually opted for the windjammer as it was quick and easy. If staying in Rome the Hotel Condotti was clean and nice place to stay by the Spanish steps with lots of food and shopping in the area Read Less
Sail Date November 2017
Great to be back on the smaller ships after being on the Allure and the Harmony. The Jewel was in as good of shape as it was when I was on it when new. Yeah they have eliminated some things, but so have all the others. The food in ... Read More
Great to be back on the smaller ships after being on the Allure and the Harmony. The Jewel was in as good of shape as it was when I was on it when new. Yeah they have eliminated some things, but so have all the others. The food in Chops Grill was great. The waiter/server was the best in the business. The ports were really clean ad had lots of places to see. The excursion to Valencia, Spain was great. Didn't know any thing about this stop until we arrived there. Saw a great deal in the 3 and a half hours we toured. Pastry in Lisbon to dye for. We have been there a few times so we took the shuttle to town and walked around, took pictures and just enjoyed people watching. The Azores was LUSH, thought I was in Ireland, if you go there you have to tour, the landscape, the color , the people and quite a new cruise ship terminal that's not finished yet. Read Less
Sail Date November 2017
Royal Caribbean was very cheap this time around and I will never sail with them again. I felt I had to pay for everything if I wanted it. They didn’t heat the pool everyday, some days it was great and some the pool was so cold that ... Read More
Royal Caribbean was very cheap this time around and I will never sail with them again. I felt I had to pay for everything if I wanted it. They didn’t heat the pool everyday, some days it was great and some the pool was so cold that we couldn’t go in. We were told it was the same temperature everyday and that was not true. The internet service was inferior, some days we couldn’t sign in at all and it was not cheap. The food was sub-par, there was NO lobster night. Some nights the choices for dinner were not good. They kept on pushing “specialty dining”. The beds were old and hard and the pillows didn’t smell good and they needed replacing. You had to ask for shampoo and body wash. the rooms were old and creaking, the curtains were not blackout ...... I have never been on a cruise that didn’t serve lobster one night in the dining room. The entertainment was terrible. Read Less
Sail Date November 2017
My wife and I obtained our emerald level on this cruise which shows we have limited knowledge of expectations. All our cruises have been on Royal Caribbean and we have been satisfied with our previous cruises. This particular cruise ... Read More
My wife and I obtained our emerald level on this cruise which shows we have limited knowledge of expectations. All our cruises have been on Royal Caribbean and we have been satisfied with our previous cruises. This particular cruise became very unsatisfactory for me personally very early in the cruise when the staff froze all my insulin rather than just putting it in the refrigerator as I requested. I learned that medical supplies that need cooling should be given to house services and not to the customer service desk. The on board doctors did not know what happens to insulin if it is frozen and initially did not know if I should try using it when It was thawed or not. They finally decided that it was probably safe to use but they did not have any idea if it would be the same strength or not. They suggested I monitor my blood sugars and adjust the amount of insulin until I got the desired effect. When I revisited medical complaining of not being able to control my blood sugar levels after increasing the amount of insulin above where I was comfortable to increasing to they told me to watch what I was eating and continue monitoring the sugar levels. They did not seem worried about the levels I was experiencing and not very helpful in helping to resolve what I felt was a very serious situation. The only other issue was the noise made from the adjoin room 4045. Normal children noises are expected but kicking the walls after 10pm go beyond the acceptable. We were told the parents were not willing to help reduce the noise level nor limit the time period. We were happy with the interior stateroom and available activities. Meals were well prepared and had a satisfactory meal/diet choice. Read Less
Sail Date November 2017
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