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939 Royal Caribbean Transatlantic Cruise Reviews

We are Diamond members with RCI so have quite a few cruises under our belts. The service on ALL RCI cruises are beyond expectations. They really go out of their way to earn your loyalty. Have to say that the food quality and variety ... Read More
We are Diamond members with RCI so have quite a few cruises under our belts. The service on ALL RCI cruises are beyond expectations. They really go out of their way to earn your loyalty. Have to say that the food quality and variety have greatly improved over time - thanks to honest and vocal guests. We've also enjoyed their entertainment immensely on this particular cruise. However, the background music on the casual dining area can be improved. Would be nice if some of the background music played is representative of the itineraries or ports being visited i.e. this itinerary should play some Spanish/Irish/Celtic music. There was a Irish band & dancers on the port however with the cooler/windy weather, most passengers just walked by them. The disembarkation process was unpleasant in that the port is still not up to efficiency standards required for processing 2,000+ passengers. Recognize this is not the cruise line's responsibility, however the port infrastructure is just not there to have a more organized process i.e. process wheelchair passengers separately, etc. Read Less
Sail Date September 2018
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water ... Read More
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water between the panes. It had formed into algae. Water leaking in windows in the Windjammer. Casino tobacco smoke was not ventilated properly spilling in to public areas. Food in Reflections Diningroom was poor so after 5 attempts on a 21 day cruise the remaining meals were in the Windjammer. Cabin 8005 had broken brackets in bathroom cabinet. Cabin cabinets were scarred and scratched. Draws and doors did not open or close proprrly. Sofa had several stains on it. Carpet worn out and stained. Ports of call in Shetland Islans, Norway, Iceland and Nova Scotia had excursions that rrquired lengthy bus rides for a 45 minute toir. There was nothing in Greenland expect to walk around the small town. The ship went through the Prince Christian Sounx all dsy and waz being narrated by a Dr. Jacob. A monotone boring description of his opinion regarding as to how the rocks were formed. This guy also gave enrichment taljs which were equally boring but at least he put you to sleep. Debarkatiin in Port of Boston was horrible due to new Immigration process done on board. It was designed to expidite the process but delayed it. Read Less
Sail Date August 2018
Two years ago, we found ourselves cruising the Baltic on the Serenade. During that sailing, they began advertising for their fall crossing from Copenhagen to Boston. It looked intriguing, so we kept our eyes peeled for future crossings. ... Read More
Two years ago, we found ourselves cruising the Baltic on the Serenade. During that sailing, they began advertising for their fall crossing from Copenhagen to Boston. It looked intriguing, so we kept our eyes peeled for future crossings. Cut to 2017, and they released our itinerary with the addition of Greenland! We jumped at the chance to book it, and we were not disappointed! What was originally a family cruise turned into a mother/daughter trip. While we had already spent time in Copenhagen for our Baltic cruise, we knew we wanted to spend more time this year, since it's such a great city. We spent three days exploring prior to embarkation and stayed at The Square Hotel, right across from City Hall and down the street from Tivoli. We couldn't have asked for a better location. The actual port for embarkation is Oceankaj, which is a ways away from the city center. I believe our taxi cost about 260DKK. Embarkation in Copenhagen is a breeze. Disembarkation in Boston is not. We'll get to that later. THE SHIP: We've been sailing on Radiance class ships for the past three years, so upon embarking, we already knew the lay of the land onboard. The only difference we noticed was our room. We stayed in a junior suite, and during it's quick dry dock in 2017, they switched out the sagging sofa bed for a nice, large gray couch. Since our third guest canceled, we never got to test out the sofa bed, but anything would have been better than the old one from two years ago. Our stateroom was 1570, which was great, since there's a lot of annoyance with being below the pool and Windjammer deck. We lucked out and found that our room was below a carpeted section of the Windjammer, so we had no noise above us. There's a little wear and tear on the ship, parts of the deck railing were chipping off and our bathroom sink had a few cracks. But overall, the ship looks to be in good condition, and it's always reassuring when you constantly see staff members cleaning all areas of the ship. FOOD: It was average. We typically buy some kind of dining package to avoid the formal nights, so we had a few meals in Chops Grill and Giovanni's Table. Both restaurants were the best meals we had onboard. Our waiters in the MDR were great, but the food was average. We found the MDR menu didn't change much, so after 16 days, we were ready for food off the ship. ENTERTAINMENT & ACTIVITIES: They had a number of enrichment lectures throughout the cruise which always seemed to be packed. The nightly entertainment was normal, after three straight years of European cruises, we had seen over half the acts already. The one unique thing with this cruise was the Blue Nose Ceremony, which has to do with crossing the Arctic Circle. But everyone was involved, including the Captain. We took part in progressive trivia on sea days, which was excellent. Additionally, the crew hosted Master Sea Chef with a number of staff members. It was a huge hit and I hope they continue the tradition on crossings. SERVICE: Overall, the staff was great. The cruise director, Jamie, was fantastic and was seen quite frequently around the ship. Captain Aris was also seen quite a bit. The activities staff were great, especially Diego, who made countless trivia games knowledgeable and fun. We've become accustomed to being greeted by every employee as you pass by and this cruise was no exception. Maybe it was the fact that it was a 16 night cruise, or maybe it was because we were making history with Royal, or just being on a smaller ship, but we did feel like a big family by the end of the cruise. PORTS & SHORE EXCURSIONS: I'll break it down by port. SKAGEN - it was pouring rain shortly after we arrived, so we stayed onboard. However on a nicer day, it a great opportunity to go to the northern most point in Denmark and see where the North and Baltic Seas meet. STAVANGER - originally the itinerary had us going to Bergen, so when it changed, we were a little disappointed. However Stavanger was quaint and beautiful. We booked a fjord tour independently with Rodne and it was worth all the money. Luckily for us, they boarded the fjord tour directly behind the Serenade, so it was a short walk for us. LERWICK - we tendered here and just walked around the city. It was a cute Scottish town with incredibly friendly people. AKUREYRI - this was our first experience with Iceland and it did not disappoint! From the sail in (you sail into a long fjord to get to the city) to the view from the port, we were in awe. We booked an independent tour with Fab Travel and did a day tour of Lake Myvatn. Again, it was well worth the money. Our guides were knowledgeable and it was nice having a smaller bus to tour with. REYKJAVIK - we stayed overnight in port, allowing for two tours. Reykjavik was the only time we booked tours with Royal. The first night we went to the Blue Lagoon for a night swim. Maybe it's considered too touristy, or too expensive, or both, but for the rest of the cruise, the people we spoke to raved about their time at the lagoon. It's big enough to not feel crowded - especially at night. And overall, it was just a relaxing and wonderful time. After the highs of seeing the beauty of Akureyri, the lagoon seemed to add to the magic of the country. The next morning, we (and basically the whole ship) did the Golden Circle tour. The sites were crowded (it was also on a Sunday), but it didn't take anything away from it. PRINS CHRISTIAN SUND - we just sailed through the sound for about six hours on a sunny day. We were lucky enough to have a geologist onboard who made sporadic announcements to give people information about what we were sailing by. Initially, we were slated for a 7-8 hour tour through the sound, but we were working to beat a storm front. QAQORTOQ - being the first Royal ship to sail here, there wasn't a whole lot of information regarding the city beforehand. There were only a few excursions offered and they were incredibly expensive. Most passengers just wandered around the town for a little while, so hopefully next year there will be more options for cruisers. It was just the small price to pay for being the first cruise for the company to port here. SYDNEY - there were a number of excursion options in Sydney, but since we spent the bulk of our money on Icelandic excursions, we just walked around the city. HALIFAX - again, Royal offered a lot of diverse excursions for passengers, but we opted to take a walk along the boardwalk. It was a Sunday, so it was a bustling city with families out and about. We did a quick tour of the Maritime Museum of the Atlantic and found some food along the waterfront. Overall, Halifax was a gorgeous coastal city and we'd love to go back. The only issue we found with the excursions we booked with Royal was that they were extremely disorganized. Our Blue Lagoon tour met on the pier, but there was no shore excursion employee around to check tickets and to point people onto their respective buses. While the tour operators tried to fix the issues, the missing shore excursion employee showed up and stood to the side, not bothering to help. The following morning we had to report to the theater to get our stickers, which was a normal occurrence. However, unlike every other excursion that met in the theater in the past, the staff had people lining up around deck five and giving stickers at the entrance to the theater rather than down by the stage. Overall, it seemed like Royal was extremely disorganized with tours, which wasn't the case when we sailed on the Serenade two years prior. The excursions themselves were excellent, but the organization needed some help. DISEMBARKATION: Understandably, the US does a thorough inspection on a ship that comes in from Europe. But it definitely delayed the start of disembarkation. We elected to do the express walk off with our bags as usual, but in the end we were getting off the ship with groups 1-3. The start of disembarkation was slated to be 7AM, so we went down at 6:30 to sit around. Except everyone was already lined up, and the doors didn't open until about 7:30. The first ones off the ship had to have come down before 6AM to stand in line. Immigration was held in the dining room and we were promptly led off the ship. Pro tip: Use Uber or Lyft. Boston has limited taxis at the port. By the time we got to the taxi line, there were about 7 families in front of us and two taxis that were full. The port employees even suggested using Uber. There were 50 or more people in line after us, and only a handful of us elected to get out of line and order an Uber. In the end, it took 20-25 minutes from the time we ordered a car to being dropped off at the airport. Overall, the cruise was excellent. Even though I'm a little tired of the Radiance class at this point, the itinerary was always the reason behind booking this sailing. The fact that the crew was so wonderful seemed to be icing on the cake. The balance between sea days and ports was perfect and made the cruise fly by. While I don't have any future sailings booked on the Radiance class, I will always look at the Serenade with fond memories and appreciate that it took me across the world with an amazing crew and incredible passengers. Read Less
Sail Date August 2018
First time for RCL to go to Greenland. Plus Iceland and other ports. Embarcation was fastest of any cruise we have been on. Very satisfied with all acpects of the ship. Weather prevented use of most outside facilities and activities. ... Read More
First time for RCL to go to Greenland. Plus Iceland and other ports. Embarcation was fastest of any cruise we have been on. Very satisfied with all acpects of the ship. Weather prevented use of most outside facilities and activities. The "at sea" days were spread out ,which was good. Only negative was that the food in the main dining was average at best. About 60% of the menu was the same each night. Food at buffet was above average. Chops was great. Really enjoyed Park Cafe in Solarium for breakfast and some lunches. Much more relaxing than buffet. Ports were all good. Cruising thru Prins William Sound and Iceland made the trip. Go all in for excursions in Iceland. Only way to truly see and experience everything. The disembarkation process - going thru passport check and customs on board the ship took forever. In conclusion ,great way to see unique parts of the world Read Less
Sail Date August 2018
Did back to back cruises from Copenhagen to Baltic and then across to Boston. Loved all the ports, they were all new to us except Stavanger. First time Royal was in Greenland, going through Prins Christian Sund was gorgeous. We had 14 ... Read More
Did back to back cruises from Copenhagen to Baltic and then across to Boston. Loved all the ports, they were all new to us except Stavanger. First time Royal was in Greenland, going through Prins Christian Sund was gorgeous. We had 14 ports in 23 days, what a great itinerary. We spent three days in Copenhagen before departure and enjoyed the city immensely. We did independent tours, not from the ship. Embarkation was smooth and we were on the ship in no time at all. We had a balcony and the room was adequate size, we were on deck 7 close to the forward elevators. Lots of activities all over the ship and especially in the Centrum [music, dance classes, chef cook off, etc]. Food in the regular dining room was extremely good on this ship and we also ate at Chops, always good.Service was great. Loved Damian, the singer in the pub. Lots of other entertainment, some really good, some not as good. We did not travel with children. I would definitely recommend this trip and the ship is going again next year. Just be sure to pack warm clothes. Read Less
Sail Date August 2018
We just finished 3 B2B cruises that started in Ft. Lauderdale Florida. We crossed the Atlantic and the first segment terminated in Copenhagen. From there we did a Norwegian fjords cruise taking us back to Copenhagen. Followed by a Dave Koz ... Read More
We just finished 3 B2B cruises that started in Ft. Lauderdale Florida. We crossed the Atlantic and the first segment terminated in Copenhagen. From there we did a Norwegian fjords cruise taking us back to Copenhagen. Followed by a Dave Koz charter cruise to the Balkans. This was 31 days onboard the Serenade of the Seas. We changed cabins with every segment. That's the background, here's my impressions. The crew was fantastic, they were friendly, attentive to our needs and requests. And by the end of the 3rd cruise, they were treating us like family. The meals in the restaurant were better prepared that those we've experienced on Princess. We used anytime dining with a reservation. Because of this we typically got the same waiters. When we missed our reservation and they had to put us at another table, we typically got a different waiter. Because of this we did experience different waiters and I've got to say that there's a wide range in abilities in the wait staff. Some waiters were very good at getting things done efficiently and getting the correct plate to the right diner. Other waiters were slow and frequently confused dishes. The cabins were nicely appointed. We had superior balcony rooms. My only complaint would be the shower. And who doesn't complain about the shower. It's a tube shaped appliance that doesn't give you much room to bend over and scrub your toes. There's one more thing, make sure you pack some shampoo and conditioner. These items are no longer provided unless you're in a suite. Had I known, I would have grabbed them from the hotel we stayed in the night before departing on the cruise. We only booked excursions through Royal Caribbean. We booked when the excursions went on sale and at that point the prices were as good or better than any of the 3rd party excursion companies. All of the excursions we took were well done. Feedback from other cruisers that took some of the other excursions were similar. One note about one of our stops in the Baltic, we spent a day in St. Petersburg Russia. Near the end of the excursion we stopped at a shopping mall for the opportunity to purchase some souvenirs. Here's my advice, stay on the bus. The prices are ridiculous. There are several shops at the cruise terminal with much better prices and some of the vendors are quite willing to bargain. One item we were hoping to pickup was a stacking Christmas tree. Thankfully, they had some of these on the ship so we already knew what a reasonable price was. We couldn't find anything on shore that even came close. Guess what, we bought ours onboard. In the end, we had a great cruise. Read Less
Sail Date May 2018
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next ... Read More
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next cruise with RCI. Starting from check-in and right up to disembarking at Civitivecchia the whole experience was very positive. Had similar experience with every stop on the way. Lot of choice with onboard dinning and again the food was very good. We can't say enough for the great service provided by every member of the crew. I believe the Captain sets the example of meeting and greeting all the passengers. We managed our own shore excursions and enjoyed every bit of it. The cabin was very spacious and well laid out and our cabin attendant was excellent. Thank you Royal Caribbean and keep up with your great service. We will be back soon. Read Less
Sail Date May 2018
This cruise was booked as part of our package holiday through Cruise 1st. The ship desperately needs refurbishment all round! When we sat having breakfast or lunch in the Windjammer, there was pools of water on some of the window sills ... Read More
This cruise was booked as part of our package holiday through Cruise 1st. The ship desperately needs refurbishment all round! When we sat having breakfast or lunch in the Windjammer, there was pools of water on some of the window sills that never seemed to be dealt with. Most of the food was inedible either in the windjammer or main dining. At the evening sitting. our service was very poor, very slow with long waits between courses. We would wait 10 mins plus after arriving before being greeted, and even if we were first to seat down, everyone else would be served first. Entertainment and activities very poor. Weather was not very good, but we never found any of the activities were to our taste. We felt this cruise was tapered for the Americans (were are from UK) and they always seemed to get priority treatment. We would never book with this cruise line again. Read Less
Sail Date May 2018
I decided to go on another transatlantic cruise with Royal Caribbean because I had such a great time on the 2017 transatlantic cruise on the Brilliance of the Sea. This year I decided to take the Rhapsody of the Seas from Tampa to ... Read More
I decided to go on another transatlantic cruise with Royal Caribbean because I had such a great time on the 2017 transatlantic cruise on the Brilliance of the Sea. This year I decided to take the Rhapsody of the Seas from Tampa to Barcelona. The ship is probably about 20 years old and could use a make-over but even though it's a little dated it is clean and a very nice ship. The cruise director Elvis and his assistants, Eric & Bernie, are fabulous. They are the best I have experienced and made every day fun. Their expertise at keeping the activities fun and the good entertainment made the cruise enjoyable. Most people hear about how great the food is on a cruise. Well, NOT ON THIS CRUISE! If this was my first cruise, I would probably call everyone who talked about delicious food on cruises a liar. This food looked fantastic but tasted the opposite. Out of 9 dinners in the dining room, there were 7 days that people at our table sent food back because it was so bad they couldn't eat it. Appetizers and desserts were left uneaten after taking one bite. The buffet wasn't any better. How can hard boiled eggs be so hot that you can't peel them and pizza be cold? Everything in the buffet was dried out. Pancakes were so hard they could be used as frisbees, toast would completely crumble when you picked it up and bacon always ended up as bacon bits. If you can live off boxed cereal & milk for 14 days then you would be happy. I on the other hand lost over 10 pounds. It's nice to lose weight but I didn't book this cruise to lose weight. This is only my second cruise with Royal Caribbean so I won't be recommending Royal Caribbean to friends. Hopefully, this is just a fluke and not normal. I have a couple more Royal Caribbean cruises booked this year and I'm hoping they are better, otherwise, it's bye-bye to Royal Caribbean. Read Less
Sail Date May 2018
This was my first voyage on Rhapsody of the Seas and my first on Royal Caribbean. As someone who has sailed fairly extensively on Holland America Lines (HAL), this is my point of comparison. The positive aspects of Rhapsody of the Seas ... Read More
This was my first voyage on Rhapsody of the Seas and my first on Royal Caribbean. As someone who has sailed fairly extensively on Holland America Lines (HAL), this is my point of comparison. The positive aspects of Rhapsody of the Seas on this transatlantic crossing to Barcelona were the friendly, competent level of service and the food. The lunch buffet choices and quality were actually better than HAL. Kudos to the chef who creates such wonderful curries and other Indian food. The dinners in the dining room fell a wee bit short of HAL, but not by much; they were completely fine. The shore excursions on the Canary Islands were reasonable and had excellent guides and venues. Check-in was quick and easy in Tampa. The several lectures presented by a doctor speaker on medical/health history were top drawer. The negative aspects of Rhapsody of the Seas compared to Holland America are significant. First, the entertainment. Certainly, entertainment is a matter of personal taste, but for us a kid in a backwards ball cap doing wheelies on a BMX bike is not for us. Neither were the magician, the (rather embarrassingly talentless) guests’ talent show, and so on. As for music, I missed the classical music and the jazz I’ve experienced on HAL. (Yes, there’s a violinist and electrical guitarist playing modern movie themes and pop hits, but their playing, no matter how good, didn’t appeal to classical or jazz fans). Second, the noise. Almost everywhere you go on the ship, it’s noisy, either from the entertainment in the central atrium, or the top outdoor-pool deck, or the ubiquitous PA system, which is constantly playing Muzak-type noise. This was heard even in the hallways on the cabin levels. What’s wrong with allowing some quiet spaces without Muzak? Third, the amenities. Yes, I do like smaller ships, but certain amenities were lacking compared to HAL. No free New York Times online or in hard copy, no real library, no indoor movie theatre, no quiet indoor lounges, etc. We met some nice people on board, and enjoyed the voyage a lot. However, the hard-to-define characteristic of ambience – the vibe – was not as good on this voyage for the most part compared to HAL. I’d say that the HAL ambience is more relaxed and also more elevated. We’ll stick with HAL in future, when possible. Read Less
Sail Date May 2018
We chose this cruise because it provided a way to get to Europe fairly economically when you consider all room and board and good food and entertainment and excellent childcare and programs included! We got to see many beautiful places on ... Read More
We chose this cruise because it provided a way to get to Europe fairly economically when you consider all room and board and good food and entertainment and excellent childcare and programs included! We got to see many beautiful places on our cruise and had the option of taking paid for excursions or venturing out on our own. Excellent staff and service! We didn't want for anything! All of their staff are friendly and helpful and it was so fun to meet people from all over the world. Royal Carribean had a great mixture of staff from various places around the world and it was fun to talk with them and learn from them! Their programs for our children were excellent. Our children had so much fun and it provided my wife and I to have a true vacation. All the ports we stopped at were beautiful and fun to explore. It was also nice that at one of the ports they offered complimentary shuttle into town. The food was excellent and plentiful and they even had gluten free options. Read Less
Sail Date May 2018
We like transatlantic cruises. This was one of the finest. We made new friends, and fully relaxed with the activities provided. We especially enjoyed Charlotte and her watercolor classes, and the lectures on medicine. Cigar/cigarette smoke ... Read More
We like transatlantic cruises. This was one of the finest. We made new friends, and fully relaxed with the activities provided. We especially enjoyed Charlotte and her watercolor classes, and the lectures on medicine. Cigar/cigarette smoke is highly offensive to me, and gives me migraines, and yet the casino was one of the freshest we ever experienced, as we occasionally passed through it. I did comment to guest relations about how much nicer it is. It was great that the Diamond Club area was expanded, due to the high number of Diamond, etc. guests on the ship. We really enjoyed the Happy Hour, the snacks and the fun with friends. On other ships we have been able to eat and enjoy the Pinnacle club, as well as top shelf dinners, because we had a Jr. Suite. This was not applicable on the cruise, which was a little disappointing. And I wish I had known how disappointing the internet would be, as I would not have purchased it. Read Less
Sail Date May 2018
We did the trans Atlantic crossing. the ship was quite, not a lot of children on it maybe because it was a 14 night cruise and not school holidays in the USA. Meet some fantastic people on this cruise. the staff were wonderful and helpful ... Read More
We did the trans Atlantic crossing. the ship was quite, not a lot of children on it maybe because it was a 14 night cruise and not school holidays in the USA. Meet some fantastic people on this cruise. the staff were wonderful and helpful in many ways. We are diamond member with crown and anchor, so spend some time in the diamond lounge, JJ was a very good host and a very pleasant lady. the ship was clean and tidy, meals were had mostly in the dinning room at night, the wait staff were excellent. there was plenty of entertainment on the ship, from ship board activities to the shows in the main the theatre. The activity manger and there staff did a good job with all the activities they put on. We visited Key west and the canary islands. I would do the crossing again in a few years. Read Less
Sail Date May 2018
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the ... Read More
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the public rooms seemed a bit dated and worn. The dining room is a classic beauty. We mostly dined in the main dining room and buffet. Our waiters in the Main Dining Room were excellent. We were a table of 10 friends. Quality of food and selection was very good. We ate one night at "Chops Grill." The food was classic steakhouse! I would highly recommend. The only negative about dining is that after 9 PM offerings are very limited. One can get a piece a pizza, hot dog or cookie in the Solarium. The desserts overall were not great. My last 5 cruises were on Celebrity. The Jewel had some of the best entertainment and performers. This was by far one of the most liveliest TA's I have been on, people partied late. What struck me most about this cruise was how friendly the staff and crew was and how approachable the ships officers were on the Jewel. The only negative thing that occurred was I got the "Cold from Hell" 10 days into the trip. I was not alone. I would definitely go back on Royal. Read Less
Sail Date May 2018
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ... Read More
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ($19 plus tip) and arrived at port around 11am. The port was chaos and porters rude. Demanded tip before they would take bag (this was only negative of our cruise). Once in terminal check in was very smooth. Was on ship quickly and went up to Solarium to relax. Jewel of the Seas was showing her age slightly but it was immaculately clean and staff and crew extremely friendly, personable and informative. We had balcony stateroom (8026) which was nicely appointed, plenty of storage and very quiet. Our cabin was also close to forward elevators. Excellent cabin steward, Kevis. He remembered little things and alway had smile. Mattress very firm (translate hard). Kevis went above & beyond to remedy that. Had excellent table with great table mates. Our waiter and assistant were both new to their jobs so service was slow but they worked hard. Fantastic head waiter Gianni. He was very present. He fixed issues immediately. He also took special care of my husband who has special dietary needs due to health. Don't like changes to menu, especially only 1 new dessert each night but food was always delicious. Loved the savory bite rolls. Headliner shows were excellent this cruise though the production shows not as good as usually. I would cruise just to see some of those entertainers again. The enrichment lectures were a disappointment. Only 1 lecturer was scheduled and she was not a good speaker. A real let down for my husband. Being smaller ship, many activities were in Centrum. It was just too small for some of the Activites held there. There were only 25 seats. The staff & crew were one of the best, if not the best we ever encountered. The tone was set Captain Dustin and his officers. The were present, always smiling and made us feel valued and welcomed. There were a few crew who made our cruise so special by their warmth and friendliness. They were not assigned to us but just went out of their way to greet you. And once they knew you, they took the time to talk with you each time they saw you. (Maileen- dining room, Jennifer-bar staff, Loupesh-disembarkation Coral theater. The ports were all beautiful. We did 4 ship excursions-2 excellent, 2 not good. The shore excursions manager Claudio was very helpful. He listened and seemed to truly value our input. He also made up for poor excursions. Disembarkation was amazing. It was relaxed, calm and peaceful. Not the usual experience. When we got off the ship, we were greeted by Captain Dustin and some officers with handshakes and a heartfelt thank you for cruising with them. Like I said, amazing. The seas were calm and weather good the whole trip. Though it was breezy! The shuttle to Rome's City Center went so smoothly. A great cruise, tremendous memories, new friends and only 1 lb gained. Hope we will sail on Jewel again. She is a beautiful ship with even more beautiful staff & crew Read Less
Sail Date May 2018
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service ... Read More
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service was outstanding, starting with a very visible and friendly captain from Canada. Everything operated very efficiently and, if something was to our dissatisfaction, the staff attended to it very quickly and in caring fashion. The itinerary was terrific, making 6 stops (3 Canary Islands, Gibraltar, Alicante and Valencia, Spain with disembarkation in Rome). All the stops were very nice, particularly Alicante and Valencia. We had plenty of time to tour, and could walk easily to virtually all ports. Entertainment/music was generally very good. A weak point was the so-called "enrichment program" with amateurs. Bartenders were incredibly efficient and service-conscious, and always with a smile (e.g., Javier from Columbia and Girish from Mauritius). Embarking in San Juan and disembarking in Rome were extremely smooth. Captain and his officers met us either going off or coming back on ship at many ports--a nice touch. This is something you can hope to enjoy with a small ship, and the Jewel delivered. We've done a lot of transatlantic cruises--some on newer or bigger ships--but this was the best. Read Less
Sail Date May 2018
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San ... Read More
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San Juan at 10:30 and were on board eating lunch at 12. In Cicitavecchia/Rome our meeting time for disembarkation was 7:15 and we were at the airport at 08:50. I would go again on this cruise. The jewel is a very nice ship. Not to big and not too small were so many activities on board and it really seemed like the crew and staff genuinely wanted everyone to have a good time. The food was excellent and a lot of variety and options. The service - especially in the dining room - was outstanding. Everyone made a point of knowing our names and calling us by name! We are already planning our next cruise. Read Less
Sail Date May 2018
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more ... Read More
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more presentable and distinguished then the Ships production shows themselves. The Singers and dancers were probably the weakest then most ships. However the ship was BUSY! with tons of variety and lots of entertainment options around the Vessel. This 14 night repositioning cruise had continuously brought out great bands in all lounges and great parties. Andrea who is the current cruise Director from Italy ( coming from MSC and Norwegian Cruise line was out and about making sure all guests were having a great time. He was a very nice, organized Cruise Director. Disappointed to see the Cold Soups go.. from Royal. We did the Vision of the seas last year through Scotland, Ireland and they offered a different chilled soup each night. Banana, Strawberry, EXTC. Ports through the Canary Islands were extremely beautiful with fair port hours from the ship we are very pleased and grateful for this cruise experience. Read Less
Sail Date May 2018
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas ... Read More
For a vacation to relax, we took our dance shoes with us, normally on RCCL, there is dance (ball room) music before dinner and after dinner and if you are lucky the bands can play later too ball room music. On the Navigator of the Seas this time, pre recorded music, dancefloor was too small. The big band can play jazz very well, but no ball room music, the waltz was too quick, rumba too quick, only the cha cha cha went well. the other bands was more for latin lovers. We were very disappointed even wrote the Hotel director Cary Davies to draw his attention to this fact but after calling the last day guest service, why he did not answer our letter, it seems that he lost our letter (we gave this letter personally to him, on the Diamond and above event) a lot of excuses, but it was the last day so no ball room for us, only excuses. Overall the food was very good. The ice show was spectecular we enjoy two times one show was specialy for diamonds and above. The ping pong tables were situated on a bad position, only one table was used the whole day by a group they played with 4, so waiting time was more than one hour while the rule is half an hour, this was bad organized. not sophisticated and certainly not sportive to fellow guests. From Southampton nothing was organized to go to the centre 15 minutes walk, no bus shuttle, only taxis. 1608 atlantic cruise no sun shine on the balcony be aware. Read Less
Sail Date April 2018
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when ... Read More
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when leaving a port. Nowhere in any brochure or online does it state that this cabin has an obstructed view. We could not see directly down to the water as there was an extended inaccessable deck outside our balcony which had railings and poles and a crew access deck directly below us. The cruise was completely booked so we could not change our cabin to a regular outside balcony. Upon returning from our cruise I contacted RCL to let them know that overall we were happy with the cruise however our cabin was not was it was advertised as. I even sent them pictures. Their response.......if you can see the horizon of the water, it's not obstructed and therefore should not have interfered with the enjoyment of our cruise. It most certainly did. Our Travel Agent was in agreement with us and will warn potential cruisers of this misinformation. Buyer beware! Remainder of cruise met our expectations. Dining room staff was very good and extremely accommodating. I’m a fussy eater but they always made sure there was something for me on the menu or they made me something special. Couldn’t have asked for more. Loved the fact the Customs was aboard the ship so the day before we docked, we went through customs so upon arrival in Southampton we could quickly depart the ship. Read Less
Sail Date April 2018
If you are stopping in Lisbon on your cruise, do not select the tour by Tuk Tuk. We paid almost $100 apiece for what was supposed to be a 3 hour tour. We got barely 2 hours of touring and much of that time was spent sitting and waiting ... Read More
If you are stopping in Lisbon on your cruise, do not select the tour by Tuk Tuk. We paid almost $100 apiece for what was supposed to be a 3 hour tour. We got barely 2 hours of touring and much of that time was spent sitting and waiting to move from one place to another. Total rip-off! Overall, this transatlantic cruise is a good deal. The stops before reaching Southampton were great even though the Lisbon tour was terrible. Some of the entertainment was great but a lot of it was not appealing (ex. a juggler). Singer in the Schooner bar (Anthony Michael is the name, I think) was fantastic as was the Beatles Celebration band. Also the Whitney Houston tribute singer (forgot her name but can still hear the voice). Food is decent overall but had a couple of bad experiences (inedible entrees) in the main dining room and heard about a couple of others (outrageously slow service included) from fellow passengers. Our stateroom attendant was wonderful and made us different towel animals each evening! Read Less
Sail Date April 2018
We did the Miami to Southampton trans Atlantic cruise april 2018. The navigator is from 2002 and there are signs of aging but this did not affect our experience. We had an internal cabin and was very small but had everything we needed. A ... Read More
We did the Miami to Southampton trans Atlantic cruise april 2018. The navigator is from 2002 and there are signs of aging but this did not affect our experience. We had an internal cabin and was very small but had everything we needed. A bed, a bathroom and plenty of space to hang our clothes. The bathroom was not very clean because there was some molt on the wall where it was impossible to clean. This is not the fault of the staff, just a design error. The staff was extremely friendly and worked hard. The food was fantastic and the entertainment plentiful. The ports of call where not of our interest and we just walked on our own, which was nicer than expected. The only thing to complain about is the behaviour of other guests. Eating while walking in the windjammer, Reserving seats around the pools, questioning every answer during quizzes and just being arrogant, ignorant, rude and demanding. The pinnacle status is going to their heads. (Pinheads) We are definitely going to cruise with royal Caribbean again. Read Less
Sail Date April 2018
DH and I had a wonderful transatlantic -our first! Navigator of the Seas is a beautiful ship. Food choices were good, lots of entertainment and things to do, and lots of relaxing while enjoying a week at sea before hitting the first port. ... Read More
DH and I had a wonderful transatlantic -our first! Navigator of the Seas is a beautiful ship. Food choices were good, lots of entertainment and things to do, and lots of relaxing while enjoying a week at sea before hitting the first port. We had a promenade cabin which allowed us to watch the parade and disco dancing from the comfort of our cabin. The cruise was a good value, catering to a middle class crowd. Ports: After spending a week at sea, we docked in Ponta Delgada, Azores. We went on a tour of the twin lakes (Sete Cidades)- one green, one blue. We then headed out to a park, and finally a very rushed visit to the pineapple plantation. We had only 20-25 minutes there and needed 45. We did visit the various stations (greenhouses) to see how the pineapple grew, however, there was a huge line to get into the gift shop, so we skipped that and got back on the bus. There were many other buses there at the same time which caused backups at all of the greenhouses. Really unfortunate that the arrival times of the various tours could not have been spread out a bit more. Next up was Lisbon where we did a walking tour, once again booked through Royal. We had a great guide and went on a hike up and down the narrow and beautiful streets of Lisbon. We sampled pastry and fish/potato pancakes along the way. Our next two ports were in Spain. In Vigo, we walked around on our own and visited O Castro. In A Coruna we hiked on our own to the Tour of Hercules and all the way to the top inside for great views of the bay. Fantastic place to visit- how often do you get to explore a lighthouse dating back to Roman times? Our last port was Le Havre, France. We took the Royal excursion to Honfleur and then walked around Le Havre in the afternoon. Honfleur, a beautiful fishing village, was spared the WWII bombings that destroyed much of Le Havre, which earned distinction in the way it was rebuilt after the war, leading Le Havre to become an UNESCO site. The walk from the ship to the train station in Southampton was much worse than I had expected due to all of our luggage. I definitely will reassess how I want to get from Southampton to London next time around. There is a nice Starbucks across the street from Platform One in which to relax while waiting if you do decide to take the train from Southampton to your next destination. Entertainment: The was a big mix of entertainment to choose from: the performers in the theater, ice dance shows, bands, a DJ, singers, and a guitar player. Landry was funny, the production shows were good (although I would prefer seeing Grease and Mama Mia on all the ships instead of the specially created shows for Royal), as well as the special show they did for the transatlantic. The singers from the productions who were featured in their own show one night hit the right notes. The magician, Bill Cook, did one trick at the end of his act which was a show stopper- don’t know how he did it! Jimmy Tamley did a funny ventriloquist act. Stephani Parker did an amazing job with her Whitney Houston tribute. What an amazing voice! DH loved the juggler, Pete Mattews, and all of the funny stuff which involved the audience helping out. Singers Gary Lovini and Darren Day did a great job, and the Beatles Celebration was fab. Our last show was the comedian, Mick Miller- didn’t understand all of the jokes, being American, but he got a lot of laughs. The Ice Dancing show was wonderful and not to be missed! We also enjoyed the special show that was done for the Top Tier evening celebration for the Crown and Anchor members. Food: The MDR remans challenging for vegetarians, however, the head waiter did stop by on the first night to ask if there was anything special that I needed, which I appreciated. There are a number of speciality restaurants- one of which, Johnny Rockets- ended up my favorite place on the ship. One day at sea, it was the only place we ate at all day. Loved it! The Windjammer was a great place to go for any meal because you could always find something. My only cause for concern was the fact that the second time I decided to enjoy some pasta with tomato sauce, it had (unlike the first day I tried it) what looked like peas in it. I ate some of it, and it didn’t taste the same as before. Then I found a tiny piece of bacon in it. Not cool. I did not choose that version of tomato sauce with the peas in it again. Spa: Unlike other Royal ships, this one does not have a Thermal Spa with the typical tiled hot chairs, sauna, steam rooms, aromatherapy room, and scented showers, however, I enjoyed the three stations that were available to use: the oversized whirlpool near the workout area and the sauna and steam room located in the ladies’ locker room. Cruise Critic event: We had a huge turn out for our meet-and-greet. The ship gave away prizes and served snacks/beverages. My thanks to all of the people who organized all of the extra events, such as the gift exchange. (On a side note, one of the gifts I brought, having gone out of my way by twenty miles round trip to buy it at the only place it was for sale in my hometown, was abandoned on the gift exchange table. I guess not everyone participating understood the concept: you bring something unique from your city/town/area that you can’t get elsewhere. Oh, well. Thanks for arranging the gift exchange, even if not everyone appreciated it). My two cents: I’m not going to complain about the food (which was good with the exception of the pizza which tasted like Jeno’s frozen pizza), nor the service (everyone works really hard- from the people cleaning your cabin, to the servers in the Cafe Promenade, to the entertainers). What I will complain about is the uncouth behavior of my fellow passengers. At every show I attended in the theater, people got up and walked out- while the performer was still taking a bow! Even the Beatle Celebration show, which was packed, had people leaving instead of showing their appreciation. Yes, you paid your fare, but does that give you the right to be rude? I would ask if they had been born in a barn, but that would be insulting to the people who actually had been. Are you in that much of a hurry to hit the buffet or lose your money in the casino that you can’t spare one minute to show your appreciation for the performer’s hard work? The uncouth behavior continued in the Windjammer where I witnessed one man take a piece of bread with his hand from the display only to put it back. I took the slice of bread out and set it aside explaining to a crew member what had happened. Another woman reached in to grab a bunch of grapes with one hand while holding the utensil she was suppose to use to select her fruit in the other hand. She then transferred the grapes from her hand to the utensil. Yikes. This was a wonderful trip despite some of my fellow passengers. Royal continues to produce a product which is a good value for middle class passengers. Sure, there are cuts here and there in order to save money (such as in the MDR), but I would prefer keeping fares down and deciding when and where to spend the savings in order to engage in dining and activities which match my needs rather than pay a higher fare in order to enjoy Cherries Jubilee at dinner. Read Less
Sail Date April 2018
Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to ... Read More
Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to find a spare for over 2 hours- that's a managerial error. Moving the dispenser is not a solution. F&B staff should check the coffee machine before Diamond cocktail hour begins. It happens every day, so why don't they learn. Everywhere on the ship the sound system was too loud, especially in the evenings. We went to the "service" desk, but no one ever changed the volume or to our knowledge, even checked. It drove us out of the bars and lounges and when I explained that to mgmt, someone just laughed. The guests were walking around in outdoor jackets and scarves, they didn't reduce the air-conditioning, so we went back to our rooms where we could control the temperature. Food was great and beautifully presented. Chefs and servers were uniformly friendly and informative. Many of the common areas could use a little touch-up paint. One customer stated that the boat had been ridden hard over the years and needed some TLC. Read Less
Sail Date April 2018
Wanted to return to Europe in a slow fashion, enjoying meals and entertainment on route.Cabin was very small and today’s style of larger cases are extremely difficult to fit under the beds - very little room and had to leave a case near ... Read More
Wanted to return to Europe in a slow fashion, enjoying meals and entertainment on route.Cabin was very small and today’s style of larger cases are extremely difficult to fit under the beds - very little room and had to leave a case near bathroom. The sofa was tiny and barely held two people. The cabin was very tired looking and in need of refurbishment. Food on board was excellent and Windjammer self service always had piping hot food. Service in the dining room was rather slow, with too many people on my time dining which overwhelmed the waiters at times. Entertainment on board was good and of a good variety during the crossing. Activities were also varied and the staff worked really hard all the time. Excellent variety of excursions at the various ports of call although some were quite expensive ( eg costs of outings to Paris ) Enjoyed the Atlantic crossing with only a small rough patch at the Bay of Biscay ! Read Less
Sail Date April 2018
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