After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful ... Read More
After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful a ship she was and how good the food and entertainment was.
Unfortunately, this was not to be a repeat performance of the same caliber.
We were very fortunate to have a wonderful stateroom attendant by the name of David, who was the best we have had on our 40 plus cruises. He is leaving this ship in a few months to work on RCCL's new big ship.
EVERYTHING from there goes downhill. A lot of furniture has been replaced with a cheap uncomfortable variety.
Secondly, and probably the worst was the HORRIBLE and CHEAP food that was provided all over the ship. ( Can't speak personally to the specialty restaurants)! However, i heard from several people that paid for one of those restaurants how bad it was. The breakfast and lunch buffet which was wonderful on our last visit to Brilliance, has deteriorated to being mostly bland, repetitive, overcooked, lower quality food, that most people were trying to get around, by asking the chefs to make them something else not on display. EVERY day the menu at this venue was the same (14 days the same).
Most of the items were so over cooked that it was like eating mush. The steaks were more like rubber than beef.
Missing from the menu was salmon, available on all other ship we sailed on. I could hear half the people eating talking with other people or even the staff about how bad the food was. It was usually the main topic of discussion.
The help was another issue. The number of staff at the buffet had been reduced to bare bones numbers. This caused delays in tables being cleaned off. The mood of many of the staff was not happy because they were in their own words over worked. Management was the cause of all the problems. They were either not well trained or didn't care either. They would stand around various buffets while trays of different foods were almost empty or they were empty. People would have to complain in order for them to notice and have the item refilled.
The Main dinning room, well were do I start. They screwed up our request placed a year before and verified a week before departure to sit at a table for 2 at the early seating. No it was a table for 8 at the late seating. That took a fight to get it changed. There were many people with the same issue behind me in line when I left.
Here ws the same problem as the buffet area, too few staff with an attitude.
NEVER I cruised on a ship with a FORMAL night dinner menu consisting of Pizza and chicken items on it. PIZZA really! Now they did have a steak, but I defy you to chew it and they knew how bad it was because they offered a better cut of steak for a CHARGE!
What the hell was RCCL thinking about when they mad all these IMPROVEMENTS to this ship?
Complained to the head Chef and calling him that is overly generous, and got a I never heard a complaint before, Been serving dead people chef? He could not care.
Sad to see so many people unhappy about thee service, food, and even the condition of the ship herself. Broken chairs that had protruding metal that could cut you.
Enough already if you dont get the point by now, I have a row boat for you for $1000.00 a night you might enjoy.
Have a great cruise, just not on the ship. We will never sail on RCCL's older ships again. Read Less