1. Home
  2. Cruise Lines
  3. Royal Caribbean International
  4. Royal Caribbean International Cruise Reviews

74 Royal Caribbean Transatlantic Cruise Reviews

Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is ... Read More
Sailing to MIami for my recently widowed friend to meet her son who lives in USA. So disappointed with the entertainment. I would like to know why we were crammed into and standing up for quizzes in the piano bar when this activity is so popular, when the Star bar was empty and loads of seating. There was line dancing which was so popular it was full, but this was only offered once or twice, same with the Kareoke which was nightly at 9.45pm for 45 minutes but so popular again crammed, and poor, in house, Kareoke with not enough content why don't they afford ''Virtual DJ'' which you can purchase very cheap online. The ice show which I had seen before on another ship with fantastic costumes, was so disappointing almost hip hop in jeans and tee shirts I was disgusted having raved about it previously. The comedian on stage one night even commented ''oh someone in the audience laughed''. The only night it was great was when the Beatles tribute played but that was only once why didn't they use them somewhere else like the Star lounge as well. I could go on, but like Royal Caribbean I cant be bothered!!!!!! Read Less
Sail Date December 2016
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship ... Read More
The disembarkation in Boston for non American guests was a fiasco, eventually got off the ship at 2.30 to return by 4.30. Needed more announcemnets. lots of passengers very disappointed as they had not been to Boston before. The ship seemed to be rather dirty, all the soft furnishings (seating in public areas) needed a good clean. The linen and towels very thin. The food in the Windjammer was boring and mundane, even breakfast cereals tasted stale and choice poor. Reminded of school dinners, not enough seating and consequently got very crowded. The staff in the MDR were really excellent, very good service from all the staff. The food was presented well but cut backs over the years is showing with not as much choice in MDR. The service and food in the speciality restaurants was good with good service. Sabor was especially good, the guacamole made at the table was excellent Staff in bars were all friendly, choice of drinks was good although with the dollar exchange a bit expensive for non Americans. Read Less
Sail Date November 2016
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The ... Read More
This cruise was a disappointment. We docked at Boston at 8am. This was our first stop so customs officers boarded for everybody to clear customs. An estimated time was allocated and we patiently waited for our call around 10.30. The call never came. We finally got off the ship at 2.30 in the afternoon . By that time we could only take a stroll as we had to be back on board at 4.30. Some passengers did not get off until 3.30. There was no organisation of the queue for customs , it was a bun fight . Many people who had excursions missed them as the staff told them to join the very long queue. It turns out that lots of people ignored the allotted time , joined the queue and managed to have a good few hours in Boston. Most however did not. The officers were nowhere to be seen. Staff were not checking everybody in the queue had the correctly filled customs forms , they were simply stood around.even those who should have been first off the ship stood in line for 2.30 hours. US citizens had no problems with customs as they were cleared before the rest of the ship. To add to the misery at this port the ship did not sail until 6.30 as the staff were having a full lifeboat drill so we could have been given extra time in port. No thanks to the captain ! The second stop at New York was splendid with an overnight stay , plenty of time to get tickets in Times Square and see a show. The third and final stop was Port Canaveral. The information and port map from the ship was misleading and inaccurate. Nothing to do at this port from the dock we were in. Expensive shuttle to Cocoa Beach. We met lots of passengers who took this cruise to 'top up' their cruise points , their expectations were low as this is an old ship for RCI. The cruise director provided a poor schedule of entertainment. Films were shown ON DECK during cold stormy days and even through a day of fog showing how little thought went into the programme. There was very little to do on sea days which did not involve the spa . Films that were shown were old and repeated . The best food we found to be the speciality Mexican restaurant which was excellent. We bought a package of 5 speciallity dining times for $105 but a few days later the price was reduced to $15 each which made me feel rather ripped off ! Our promenade cabin was good with plenty of storage and a decent shower. We did a self-assist disembarkation to avoid the same customs lines we encountered in Boston so we do not know how the rest of the passengers fared. I am disappointed that I cannot recommend this cruise but suggest you avoid it , it's not the bargain it first seems. Read Less
Sail Date November 2016
1. Bath room was equipped with a bottle of soap only and no bottles of shampoo, conditioner and body lotions which even 3-star hotels have. 2. No a single lobster tail was served all through the 13-day cruise. This is supposed to be a ... Read More
1. Bath room was equipped with a bottle of soap only and no bottles of shampoo, conditioner and body lotions which even 3-star hotels have. 2. No a single lobster tail was served all through the 13-day cruise. This is supposed to be a cruising tradition. 3. Donut items were not fresh and was told that they were brought in frozen on shore. 4. All fruits were of the lowest quality. Oranges were more sour than grapefruit. 5. Furnitures old enough to be replaced were left broken and not repaired 6. The dining room was 5-star but the foods served were cheap, bland and unappetizing. 7. Immigration process in Boston was totally mismanaged. Non-US passengers had to stand in a long queue for over 3 hours and some of them who had never been to Boston before did not get the chance to visit the city. They were hopping mad but received no compensation. The Captain who was invisible gave each passenger a free drink. 8. According to the Captain the ship was supposed to dock within walking distance to activities in Cape Canaveral but it docked somewhere else and we had to spend $13 to be shuttled to Cocoa Beach. 9. The two bands played quick well but they only knew a few songs and played them every night. 10. Some of the staff were not knowledgeable and answered questions by guessing. There are more but I have no time to write them. Thanks. Read Less
Sail Date November 2016
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for ... Read More
We have previously undertaken this same trip on Independence of the Seas and found it to be relaxing and enjoyable. On this occasion it was less so due to: Ship - Was showing it's age and public areas had insufficient seating for the many guests who could not go out on deck due to the November Atlantic crossing weather. Cabin - 8690 deluxe balcony cabin on the stern. Dining - Food was average in both the Windjammer and Main Dining Room. Public areas have been reduced by the introduction of Speciality restaurants and Diamond Class lounge. Staff are continually attempting to sell Dining and Beverage Packages. Entertainment and Activities - The Enrichment series of lectures was of very limited interest to the majority of guests and as such poorly attended. Headliner acts were generally enjoyable but the three Production Shows lacked imagination and quality of vocal and dancing performances compared to other ships. Service - Was generally good apart from the excessive internet charges Port and Shore Excursions - Due to an inefficient American Immigration process in Boston mainly caused by RCI all passengers queued for up to three hours . We were allocated to attend at 11.50 but it was after 2pm before we were processed and as we had to be back on board by 4.30pm there was insufficient time to visit the City Centre or anywhere other than the immediate port area which had nothing of interest. RCI gave all guests an insulting 'one drink' voucher as compensation. Read Less
Sail Date November 2016
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other ... Read More
I've been cruising (mostly solo) for 7 years now but this was my first time on RCI. Sadly on reaching our first US port after a week at sea, there was an ABSOLUTELY HORRENDOUS immigration process which resulted in me and many other non-US passengers only being processed around 3 p.m.! Queues snaked for hours. People missed their tours and lost money. Midway they stopped making announcements and no one knew what was going on. It was utter confusion!!! RCI blamed the US Customs . Customs blamed the ship. And I never got to see Boston! By the time I was processed it was about a hour before sailing so there was no point in getting off the ship. For our inconvenience we got a drink voucher. I'm not quite sure how this was supposed to make up for me missing a whole port stop (through no fault of my own) and though I took this up with the Reception desk no one seemed to care. I was determined not to let it spoil what, up till then, had been a good cruise. A few days later however I noticed a foul odour along my corridor and seeping into my room. To make an oh-too-long-story short, despite reporting it twice, it took hours of me standing at the reception desk complaining and repeated trips by maintenance and finally reception personnel for them to get someone agree this was a problem! The absolutely galling part of this was that I had to then convince them they needed to find another room for me to sleep in! Even when it was agreed that there was an odour no one was empowered to actually do a darn thing about it! As a passenger paying the 100% single supplement they expected to sleep in a room that smelt like the inside of a sewage treatment plant! Crazy! The NOTS had great restaurants, good food and attentive wait staff. Despite the many sea days there was no shortage of entertainment and each day the ship organised a lunch for the large group of solo travellers (those who hadn't already met through the Cruise Critic roll call) which was great. But needless to say after such poor treatment I am reluctant to ever give my money to RCI again. From time to time I've had an issue on a cruise but never once did the cruise line delay or fail to address it once brought to their attention. In both instances RCI was almost indifferent to my complaints. I think I'll stick to the other cruise lines who seem to know how to empower their staff to resolve problems and ensure a good overall experience. Read Less
Sail Date November 2016
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after ... Read More
Ports of call were of interest,but immigration was a disaster and officers totally absent. No TV working entertainment poor and irregular . The captain was boring and his information lacklustre..e.g. Told us about the whales after the event. No effort to repair tv service excuse was difficult to get signal..if so ask other ships how they do it ! The crew seemed tired and were disinterested.There was no attempt to enforce dress code..so why bother having it ? Ai the first port of call..Boston the immigration officers were late and had no it equipment.there seems to have been no liaison with crew,and officers hid and were not seen.some people missed tours. The entertainment was of a poor standard.a couple of acts were passable but only had a couple of performances..the ship was transatlantic..where did they go ? I wouldn't travel on that ship again.RC are concentrating on their Stella ships and the rest Are just left to their own devices. Read Less
Sail Date November 2016
1. No bottled shampoo, conditioner and body lotion in bath room but a bottle of soap...even 2/3-star hotels provide them. 2. Traditional lobster tail was eliminated from the dinner menu. 3. No chocolates on beds. 3. Cheap ... Read More
1. No bottled shampoo, conditioner and body lotion in bath room but a bottle of soap...even 2/3-star hotels provide them. 2. Traditional lobster tail was eliminated from the dinner menu. 3. No chocolates on beds. 3. Cheap fruits....oranges were more sour than grapefruits 4. Low cost food ingredients like chicken, pasta, minced meats, cat fish etc were all over the menus. 5. Dress code not enforced...passengers with caps, shorts and t shirts were allowed in the dining room and Diamond Events. 6. Boston Immigration process was totally mismanaged resulting in > 3 hours of standing in line and missing the port. 7. Cheap musical bands played same songs every night. 8. 18% gratuities on bar services. 9. Donuts items were brought in from ashore but the service staff lied about it and claimed that they were made on board. 10. Foods were either too salty or bland and sometimes they were not hot because they have been left on the counters for a long time There are more but I'll let other passengers to add to the list. Read Less
Sail Date November 2016
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole ... Read More
A friend of mine was taking the cruise, suggested I take it also, and several people on previous cruises suggested I give RCCL a try. Dinner service and my room stewart were good, but lunch service was a disaster. The food on the whole was pretty boring. There was very little to do on board, Each time a movie I was interested in was playing it was out by the pool, too cool, to be comfortable there. There were not any good educational lectures. Every activity on the ship was a sales pitch of some kind. Entertainment was mediocre with the exception of three shows, a talented female pianist and singer, an excellent violinist, and a Beatles review band. The ships officers were not friendly, unlike other cruise lines I have taken. I doubt I will give RCCL another chance especially at the high price I pay as a solo cruiser. Read Less
Sail Date November 2016
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and ... Read More
We chose this transatlantic cruise to visit Boston, New York and Florida. The cruise was redeployed. We have never done this type of cruise before, unfortunately the entertainment is based on a summer cruise. A lot of the entertainment and activities were based on deck in the open air, which in November was not the ideal place. There was very little variation inside the ship. Evening entertainment, we expected better quality of acts. In some instances, in the main theatre, audiences walked out during performances. The artists in the bars were far better. First port of call was Boston. We didn't clear customs until 3pm by which time it was too late to visit this city. Unfortunately we were ill for much of the cruise and so where the majority of passengers and crew. We had problems with our cabin for 3 days. After several days of trying to correct the noise, maintenance finally dismantled the wardrobe and rebuilt it, leaving a very strong smell of glue in the cabin. Good point. Food was good and staff were very attentive. Has anyone had a similar experience like this. Would recommend a visit to Kennedy Space Centre in Cape Canaveral. Read Less
Sail Date November 2016
Liked the itinerary on the first leg of the trip. October 27 -November 6,2016 Took back to back. This was November 6- 18,2016 It was a transatlantic from Rome to San Juan ,PR. The person asking trivia questions had such a thick ... Read More
Liked the itinerary on the first leg of the trip. October 27 -November 6,2016 Took back to back. This was November 6- 18,2016 It was a transatlantic from Rome to San Juan ,PR. The person asking trivia questions had such a thick accent. It took 45 minutes sometimes just to understand a 15 question trivia. Almost everyday there were major publications errors. Days at sea were listed as port days. Days and times of events were wrong. On day 4 the Compass said there would be a next cruise presentation at 2:45 . Know one ever showed up. First call they said they would send someone. 15 minutes later someone else called to be told there wasn't going to be anyone coming. Told us the compass was wrong. Did.not need to make any announcements. Just for that person to tell everyone there wasn't going to be a presentation. Just look in the compass to see when there would another announcement. The food in the main dining room was way below par. Quaility of food was poor. Variety was bad. Read Less
Sail Date November 2016
Check in super, cabin was large and clean. The Food was just average but cooked badly. Most dishes were so bad you could not eat them. A British Chef that could not cook english food. Lancashire hot pot is made with best end of lamb ( ... Read More
Check in super, cabin was large and clean. The Food was just average but cooked badly. Most dishes were so bad you could not eat them. A British Chef that could not cook english food. Lancashire hot pot is made with best end of lamb ( neck) and not with Beef. They started to run out of things early in the cruise this time. The USA control in St thomas was so badly organized, the USA Imm. officers think they are the bees knees HaHa . The last call was at 4,20pm for all passengers not yet passed through the control. Many People lost a day´s Holiday. As there was only around 450 USA & Canadians on board, they were all cleared quickly, you would think they would start clearing the other nationals, NOT THE USA, hundreds of People were queing along the Promenade and through the Restaurant. These Controllers can be real proud to be Americans !!!!!!! They should check out how it works going to Europe they sure could learn a lot. Getting off the ship was just as bad, the Crew mixed up the suites luggage, only half arrived early, everybody had to wait until they foud the rest of the missing luggage. Once again this could only happen at a US port. We waited more than 1 hr to claim our bags, That was my last cruise on the Indy Read Less
Sail Date October 2016
5 other transatlantic voyages on Royal Caribbean and this was by far the most disappointing. First, the food was exceptionally bland and tasteless in both the main dining rooms and the Jade and Windjammer, surprisingly even the Indian ... Read More
5 other transatlantic voyages on Royal Caribbean and this was by far the most disappointing. First, the food was exceptionally bland and tasteless in both the main dining rooms and the Jade and Windjammer, surprisingly even the Indian food (which was readily available) was exceptionally bland. The choices for dinner in the dining room were much down-scaled from what I have encountered on prior cruises. I never saw a posted menu outside the restaurants for breakfast or lunch. Second, the ships public spaces seemed undersized to the passenger count. Lines formed everywhere, for dinner, for the theater, for the elevators, for the pubs and bars, and for tables in the Windjammer. Third, the amount of activities during the days at sea seemed very limited compared to other transatlantic voyages that I have taken. Fourth, the decision to refurbish the pool areas (thus limiting already crowded space) was a detriment. Fifth, fortunately, I was able to miss the horrific wait that took place for US immigration in St. Thomas for non-USA passengers. That fiasco should have resulted in a major reimbursement of fees rather than a meaningless written apology to all those impacted. Sixth, Internet service was good to excellent except for the 36 hours it was unavailable. The pizza was good. Entertainment was average (but enjoyable). The ice skating show was excellent. Finally, and most important: My biggest concern with the cruise was the Captain and the Head of Hotels both refusing, when asked at the "Ask the Staff" event in the theater, if the ship was going to issue a heath statement regarding the Zika virus for which the US government had issued health warnings for pregnant women for each port-of-call in the Caribbean. Both officers said they would not issue a warning or issue preventive measures unless specifically directed to do so by the Miami office. This to a passenger group largely of UK residents, many of whom likely were unaware of the existence of Zika or its horrible repercussions. No more than 30 minutes after the two senior staff members made that statement the Captain came on the intercom with his noon message, a part of which cautioned the passengers to use sunscreen when at the pools or on deck. In addition each day's Compass carried a warning about washing hand to prevent the outbreak of Norovirus (that PR nightmare for cruise lines). This disregard for the safety of its passengers is causing me to totally rethink my allegiance to this cruise line. Read Less
Sail Date October 2016
The cruise was not the same as in 2008 and 2009 they have cut back too much for profit. Stateroom staff and main dining room staff where brilliant. The bar staff was cut to a minimum, not the correct glasses for the drinks, cocktails where ... Read More
The cruise was not the same as in 2008 and 2009 they have cut back too much for profit. Stateroom staff and main dining room staff where brilliant. The bar staff was cut to a minimum, not the correct glasses for the drinks, cocktails where served in wine glasses this seems picky to some however it gives you the feel of what if happening - not enough bar staff no nuts no canapés they even ran out of tonic water. The menu In the main dinnng room was poor they had an English pie every night however the pastry on these pies was raw each time this is unacceptable in a home kitchen let alone in a professional kitchen. Soufflé can out raw also, the waiters always wanted to give you another choice however it would have been better for our first choice to come out proper. Won't be going back to this cruise line. The entertainment was also poor from what we experienced in our other cruises in 2008 and 2009. We thought the ship had been refurbished however this doesn't seem evident staterooms old fashioned, public areas scruffy. Read Less
Sail Date October 2016
Embarkation and disembarkation went very smooth and fast. The ship itself is awesome and big. There are enough things to do on board. The stateroom was big, comfortable and had enough space to put your clothes and other stuff ... Read More
Embarkation and disembarkation went very smooth and fast. The ship itself is awesome and big. There are enough things to do on board. The stateroom was big, comfortable and had enough space to put your clothes and other stuff away Dining was excelent and the food delicious. Entertainment and activities are good. Service was very poor (I had booked a stateroom decoration as a surprise for my partner but it wasn't in place when we arive on board after complaining it was suddenly on the third day in place, we had also booked a dining package but on board there wasn't any possibility to book any speciality restaurant) Ports (Palma the Mallorca and Malaga) where great. The meet and greet with the other Oasis klasse ships (Allure and Oasis) was a very nice bonus on our trip. We would probibly think again before we sail with Royal Caribbean again although the ship was great. Read Less
Sail Date October 2016
After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful ... Read More
After a month long trip thru Europe, my wife and I were looking forward to our second cruise aboard the Brilliance of the sea from Barcelona, Spain to Tampa, Florida. Having cruise on her back in 2003, we always talked about how beautiful a ship she was and how good the food and entertainment was. Unfortunately, this was not to be a repeat performance of the same caliber. We were very fortunate to have a wonderful stateroom attendant by the name of David, who was the best we have had on our 40 plus cruises. He is leaving this ship in a few months to work on RCCL's new big ship. EVERYTHING from there goes downhill. A lot of furniture has been replaced with a cheap uncomfortable variety. Secondly, and probably the worst was the HORRIBLE and CHEAP food that was provided all over the ship. ( Can't speak personally to the specialty restaurants)! However, i heard from several people that paid for one of those restaurants how bad it was. The breakfast and lunch buffet which was wonderful on our last visit to Brilliance, has deteriorated to being mostly bland, repetitive, overcooked, lower quality food, that most people were trying to get around, by asking the chefs to make them something else not on display. EVERY day the menu at this venue was the same (14 days the same). Most of the items were so over cooked that it was like eating mush. The steaks were more like rubber than beef. Missing from the menu was salmon, available on all other ship we sailed on. I could hear half the people eating talking with other people or even the staff about how bad the food was. It was usually the main topic of discussion. The help was another issue. The number of staff at the buffet had been reduced to bare bones numbers. This caused delays in tables being cleaned off. The mood of many of the staff was not happy because they were in their own words over worked. Management was the cause of all the problems. They were either not well trained or didn't care either. They would stand around various buffets while trays of different foods were almost empty or they were empty. People would have to complain in order for them to notice and have the item refilled. The Main dinning room, well were do I start. They screwed up our request placed a year before and verified a week before departure to sit at a table for 2 at the early seating. No it was a table for 8 at the late seating. That took a fight to get it changed. There were many people with the same issue behind me in line when I left. Here ws the same problem as the buffet area, too few staff with an attitude. NEVER I cruised on a ship with a FORMAL night dinner menu consisting of Pizza and chicken items on it. PIZZA really! Now they did have a steak, but I defy you to chew it and they knew how bad it was because they offered a better cut of steak for a CHARGE! What the hell was RCCL thinking about when they mad all these IMPROVEMENTS to this ship? Complained to the head Chef and calling him that is overly generous, and got a I never heard a complaint before, Been serving dead people chef? He could not care. Sad to see so many people unhappy about thee service, food, and even the condition of the ship herself. Broken chairs that had protruding metal that could cut you. Enough already if you dont get the point by now, I have a row boat for you for $1000.00 a night you might enjoy. Have a great cruise, just not on the ship. We will never sail on RCCL's older ships again. Read Less
Sail Date October 2016
We chose the Brilliance because we cruised from Boston two years ago on the same ship. Two years ago the service was AMAZING! This trip turned out to be the biggest disappointment ever. We are diamond members and had to search high and ... Read More
We chose the Brilliance because we cruised from Boston two years ago on the same ship. Two years ago the service was AMAZING! This trip turned out to be the biggest disappointment ever. We are diamond members and had to search high and low for all the so-called perks for diamond cruisers. (Pathetic) The food in the dining room was the worst we have ever had. It was tasteless, cold, and one of the oddest menus we have ever seen. Room service was unreal. Ordering room service for breakfast was something we loved to do so we could spend time on our balcony in the morning.. however.. it was the worst we have ever had.. Cold.. dry .. HOT milk, not warm.. HOT.. yogurt was as liquid as milk was.. I can't even describe it all.... Our dining room staff was less that standard and most didn't seem very happy to be there. Our room stewart however was our biggest perk. He did an amazing job and went above and beyond. No matter the perks.. this was our last cruise on Royal Caribbean.. Read Less
Sail Date October 2016
First of all: itinerary was perfect, Copenhagen to Boston with four days in iceland. Ship was clean, but we found traces of poor maintenace on all decks. Nor elevators or stairs in the AFT, quite far away in midship. Most of the staff ... Read More
First of all: itinerary was perfect, Copenhagen to Boston with four days in iceland. Ship was clean, but we found traces of poor maintenace on all decks. Nor elevators or stairs in the AFT, quite far away in midship. Most of the staff seemed to be new and untrained ... especially in the buffet restaurant it needed a couple of days before it worked half-way. Some crew members were kind and exerted, others treated the guests like I would expect it in a marine corps drill. Food and entertainment was very good, organization was a disaster, especially in regards of shore excursions and deembarkation. E.g. they promised to see Puffins on a 150-buck-excursion in Iceland, but the tour guide said that the puffins left 3 weeks before our arrival as every year. Most of the staff envolved in any kind of organisation seemed to be something between bored and uninterested, and many of them have to be called rude in their communication with their customers. I never ever had this kind of experience on my other cruises. My conclusion: I will not travel with Royal Carribean again! Read Less
Sail Date August 2016
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a ... Read More
If you are considering booking a wedding with Royal Carribean DON'T and please consider the following. Disclaimer: I DO TIE MY EXPERIENCE WITH ROYAL ROMANCE DIRECTLY WITH THE CRUISE AS A WHOLE. First off there is a brochure/downloadable pdf on the Royal Carribean website that paints it all as a well oiled machine. As though it is all worked out and everything will be taken care of. This is wrong. You might as well throw this document in the trash. I can not tell you how many times I had someone say "oh, we need to change that on the brochure". My response: "That's not my fault." You have to spend half your time at guest services making sure that you get what you paid for or what was advertised to you. They really make you work for it too, finding any excuse to not give you the advertised prices. Pre wedding communication with Ingrid at Royal Romance/Weddings was horrible. She had no idea about how things worked from the start. I wanted to schedule spa/salon appointments prior to the cruise, as they were advertised in not only the downloadable royal wedding pdf but a second list of services that she sent me. We were getting married on the second day of the cruise so it was important to have that scheduled ahead of time. She then told me this had to be scheduled on board and that she could not assure me that there would be a person to do the "specialty makeup" that was advertised on both documents. So, I was to make that the first place I went on cruise day, go to the salon and schedule appointments for the following day and hope the did not fill up before we could. When we got on the ship we did as instructed and she got scheduled but on the next day when she showed up for her appointment, they asked where her makeup bag was. They wanted her to use her makeup and brushes. Fine, whatever! They sent someone to the room to get them. It was her wedding day, not going to let a little thing like that ruin it. The day after the wedding i was reveiwing my bill on the cruise so far and I noticed that the amount charged for both hair and makeup was more than advertised in "the pdf". I called and asked why the prices were higher than advertised and was told that if i wanted to get those prices i needed to book before the cruise...I explained that i was told i couldnt pre book those services and the phonecalls start, trying to figure out whats going on. This person calls that person , and that person calls the next one. After arguing with two or three different people the manager of the spa calls me and tells me they have now applied the advertised rates to my account but...There was also a discount advertised in "the pdf" saying that people that purchased a wedding package would get 10% off first spa treatment, 20% off second and 30% off third. So now I have to convince her that these discounts (which I have mentioned several times already) need to be applied. I finally get it all charged to me correctly after 2 days of arguing with them. When you buy a wedding package you get an hour of photography included. You will have the opportunity to purchase these photos. The exact same thing happened with this as with the Spa treatments. on this one I told Ingrid that I wanted to use our Honeymoon registry money that has purchases specifically for photos to pre purchase the wedding photos and was again told that this would have to be done on the ship. The difference is that this time they would not give an inch since it was a outside company that they hire to do pictures. However this time we were not talking about a 10% or 20% mark up we were talking about a 50% markup. The package that cost 400 now cost 600 and a single photo that cost 20 now cost me 30. The photographers were great, but they were bound by the prices of there company. I am not mad at them. I am mad thought because I had to make my wife pick which photos of the happiest day of our life she wanted to leave as we had budgeted for $500 dollars for the 30 picture package as advertised in the brochure. Since we were on the ship that now cost almost $900. they had us over an emotional barrel and they knew it. We ended up paying almost $600 for 20 picture. The cruise itself was spectacular, and the wedding was too in the moment of it all. But Royal Caribbean's nickle and dime mode of operation and their inability to know what is going on between departments made it hard to enjoy everything. I know any big corporation will have its communication issues but no one seemed to know anything on Navigator of the Seas. We had considered taking a cruise on Ovation but we got engaged on the Navigator, so we thought it would be romantic to get married there, but it looks like we made the wrong choice. Read Less
Sail Date May 2016
Our second cruise with RCL after a poor experience with them on the Baltic but we decided to put that to the back of our minds and try a second go. Mistake. Once again we have found RCL customer services 'wanting' on this trip ... Read More
Our second cruise with RCL after a poor experience with them on the Baltic but we decided to put that to the back of our minds and try a second go. Mistake. Once again we have found RCL customer services 'wanting' on this trip - this time aboard the Independance of the Seas. Embarkation was messy, stressfull and the porterage service a shambles compared to say Olsen or Cunard. One of our cases was delivered to the wrong cabin, 12 cabins away which we had to go hunting for. We heard another customers luggage was still missing after 3 days. On arrival our drinks cups were not in our cabin. We reported it to various crew members, no cups arrived. Day 2 we had to chase yet again until they finally arrived. More stress and bother for something we have paid for. No toiletries in our cabin day 1. We had to ask our cabin attendant who rapidly provided to his credit. Onboard $ spending award. In our Crown and Anchor account we had a notification to say we had been awarded $200 cabin spend as part of our deal direct with RCL. No $200 on account on arrival. After many visits to very abrasive customer service desk we were told sorry, no $ to be credited, had to "redeem" the $ prior to cruising online. Well that was certainly not made clear at the time. Our mood begins to darken. Spa and Salon services. Untrained amateur hair and nail services, too long to describe the poor services, after some debate, $94 Spa charge (not agreed prior to charging) removed from our account. In room TV - dreadfull. Lines across the screen, many channels not on 'service error' and what is the point of showing a static screen with podcasts on the channels?? Wifi - another joke. $20 a day for a service which at times resembles dial-up internet. Regular drop out, many sites such as bbc weather simply would not load on our 3 month old ipad. The list is exhaustive... Now at least let us describe redeeming points preventing a terrible rating. Staff in the bars and restaurants, faultless for courtesy and service, if only they knew how their customer services team were letting them down. We are sorry RCL, we will not be recommending your cruises to anyone in the future. Read Less
Sail Date May 2016
We boarded in Barcelona on a Transatlantic to Brazil. To start applying for the Brazilian Visa was a big hassle which took over 3 weeks to finalize. Boarding process was not too bad but there were a lot of confusion at the beginning. ... Read More
We boarded in Barcelona on a Transatlantic to Brazil. To start applying for the Brazilian Visa was a big hassle which took over 3 weeks to finalize. Boarding process was not too bad but there were a lot of confusion at the beginning. Once on-board, the ship is showing its age but appears clean and staff is friendly. Our Jr. Suite was quite spacious but the TV was very small and dated. Our room attendant was very good but he never smiles. Our room was kept clean and all request was met promptly. The Dinning room is not up to par with other cruises. On the first day we waited for 20 minutes after being seated before we were finally handed a menu. No one came to introduce themselves or take our order until we flagged someone down. The food was always only lukewarm and quite tasteless and on one occasion was cold in the center. When we requested to have hot food and not just warm, the next day our plates were hot to touch but the food was still lukewarm. There seems to be a language problem between our waiters and the kitchen staff. Apparently, there were many complaints that our Waiter and Assistant did not speak Brazilian or Portuguese. A couple of his tables seldom came to the dinning room. There were many inexperience staff who apparently just joined the cruise ship and was still being trained each day. Some of the dining room staff told us that this is the first time on the cruise ship but they were restaurant workers in Brazil. We were told that the Brazilian Government requires the cruise line to hired at least 80 % Brazilian workers but it feels like there were at least 85-90%. If you did not speak Portuguese, some of the Portuguese speaking passenger did not want to speak to you. At one time our friends requested to be seated with a Portuguese speaking table for lunch and when she sat down to say her greetings in English all 8 people just stopped talking and not a word was spoken or attempted to communicate with her and her husband during the whole meal. The smoking in the Casino was so intense that smoke rafted from the Casino to the Centrum and up to all floors around the open Centrum. They used the casino smoking area as the smoking room. Guest where they put the casino smoking area - right at the only entrance to casino just off of the Centrum on deck 5. My eyes and throat was irritated and there was nothing they could do as the venting system was not strong enough to get rid of the smoke. They tried added some extra fans but it was not enough to make a difference. Passenger Service is located on the 5th floor next to the Casino and lining up there was a big problem and on top of this, there was a lot confusion as no one seem to know what is going on so long lineups all the time. It was impossible to speak with anyone in charge as they were always UNAVAILABLE. We finally did manage to speak with the manager of passenger services who really was not that interested but at the end admitted that the smoke is a problem but there was nothing she could do. She offered us dinning at the Chef's Table but never send us the official invitation. After tracking down several departments we found out that we were to meet at the "R" bar in the Centrum. Not my favorite place. This Chef's Table took a painful 4hr and 25 minutes for a set 5 course dinner with wine paring. The Chef would come out and tell you how he prepared the dishes right down to how long it took him to do this. It was very difficult understanding him and he spoke in a mono tone which did not help. By the time he finished talking and when we got our food, over 30 minutes has lapsed and the food was all lukewarm. The little potatoes and carrots were cold. The 5 course meal are basically a tasting menu. All sample size dishes. The best was the cream of celery soup served in a small 2 oz cup and when I asked if I could have some more was told they only make enough for the 14 of us at the table. I have a nut allergy and the dessert contain nuts so I was not able to try it out. A couple did not eat Beef which they were made aware right at the start so they were served Raw Tuna coated in some black and White coating. They were never given any choices of an alternative main course. Finally after everyone was finished they were served the Salmon dish which they have had from the Main Dining room. The cost of the Chef's table is $70 per person. For the first time we found the Buffet very acceptable and we ate there more than we ever did on other cruises. We really wanted to learn some Portuguese phases but unfortunately this did not happen as the scheduled times were always in conflict with other activities. The Crew Staff really tried hard to include everyone but the ratio of English to Portuguese and Brazilian is so overbearing that this did not happen. The billing system had many many errors. The communication between departments does not exist. We are Diamond members and apparently, most of our benefits are embedded into our room card. It definitely is NOT. Every few days we had to go down and have our account adjusted. We had all the supplies in our mini bar removed the first day but every 3-4 days we would be charged for all the drinks they already removed and new ones put in. Each time we had to phone them to remove the drinks and call passenger service to remove the charges. The English Compass and the Portuguese Compass is totally different. There were many activities on the Portuguese Compass that are not in the English version. Even on a listed English speaking activity it would be spoken 50/50 between English and Portuguese/Brazilian. On one occasion the Top Tier Event was scheduled at the same time as the Special talk on Rio. They finally agreed to schedule a second talk on Rio for the next day. This took over an hour of trying to find someone and convince them that the English speaking passengers really would like to hear the Speaker and also be able to attend the Top Tier Event. Workers in the shops are mainly Brazilian who does not speak that much English. Sales etc listed in the English Version of the Compass was not passed on to the Staff. What entertainment we attended was really good but because we tried to stay away from the Theater due to all the smoke from the Casino we did not get to see as many of the shows as we would have like to see. The D'Grooveline Band was great and we enjoyed many hours of dancing to their music. They were the only band that played a wide variety of dance music and not just Salsa. All the other bands mostly plays Brazilian type music and sang mostly in Brazilian. We did enjoyed learning many Brazilian dances from the Crew Staff in the Centrum. They really worked hard trying to please all the passengers. They were fabulous. There were a lot of hustling constantly to sell Specialty Dinning. There was not a day without being approach by someone trying to convince you to go to one of them. The Ports in Brazil is really not ready to receive tourist. There are a lot of construction every where especially around Rio where we had to walk for blocks on uneven broken up grounds. There were no directions on where to go and even people on the tours from the cruise ships were wandering everywhere not knowing where to go.Thank goodness we had arranged a private tour and our tour guide found us at the pier and guided us through all the Chaos. We were told by our tour guides that it is unsafe to go shopping in the downtown area hence we were not allowed to stop in the Market Place in downtown Rio. A big disappointment! We bought our flights from RC when we booked our cruise and the itinerary which I printed one week prior to the cruise did not show we had a stop in New York. We found this out at the airport in Sao Paulos. We rechecked our 3 bags in New York for Toronto and two of our bags went missing and it took 4 days to get them back. In summary, we really did not enjoy this cruise and this is our 63rd cruise. I feel totally drained and it will be a while before I would consider any other RC cruise. Read Less
Sail Date November 2015
We are Diamond members and stockholders, however will not go on this cruise ship again! Pros: 1. Very good food. 2. Room service good. Diamond Lounge was good. Cons: 1. Supposed to leave ship on debarkation at 8:15 a.m. finally got ... Read More
We are Diamond members and stockholders, however will not go on this cruise ship again! Pros: 1. Very good food. 2. Room service good. Diamond Lounge was good. Cons: 1. Supposed to leave ship on debarkation at 8:15 a.m. finally got off at approx. 4 hours later. Stood in line to disembark for approx 2 of those hours! Many people had canes and a few wheelchairs, however, no assistance to help (water,etc.. At the gate checkout, a lady (in her 50s) was rude to all, telling us to "hurry - hurry" and waved her hands to indicate this. I felt like a member of a cattle herd! 2. No newspaper on ship. 3. Laundry charge (none before for Diamond members on other ships of RCL(1-bag). 4. Internet instructions were not clear ( needed help from friend who used a diff. method to get on the internet. 5. Charged for hamburgers at poolside area (none before on other RCL ships). 6. Problems getting their people on room phone. 7, $14.95 to print a boarding pass for returning airline (too expensive). 8. Confiscated a small tool in my check on baggage which had a small knife on it. (Later at dinner they gave me a big streak knife-----go figure!!! Read Less
Sail Date October 2015
We are very disappointed with Royal Caribbean. First the checkin was a mess too many people not enough help. The cabin was very nice with the split bathroom,shower was wonderful. Dining The windjammer was a joke not enough ... Read More
We are very disappointed with Royal Caribbean. First the checkin was a mess too many people not enough help. The cabin was very nice with the split bathroom,shower was wonderful. Dining The windjammer was a joke not enough tables,when you found a table they were covered with dirty dishes and not enough help to clean up, never went there again. Once was enough. The restaurants were decorated beautifully. The food was okay not great. My meal was never hot only warm. We loved the Coastal kitchen. Internet. We paid for Internet only to discover we couldn't access in the room like they said, so that was a dud as well. The entertainment was lacking, nothing on in the afternoons, never saw the cruise staff. We only saw Luke probably 4 times, where does he hide. The shows were the highlight, but on a 8 night cruise we only had 3 shows. The music hall was too small for the amount of people on board, you couldn't get near the place in the evening. Disembarkation was the biggest mess I have encountered we were to get off at 9:30 am got off at 12:30pm, then had to stand in line with 500 people to get a cab. The ship was beautiful, but it is too big and RCCL need to hire more people to have it run more smoothly. You have lost a valued client. Princess is for me. Read Less
Sail Date October 2015
Evidently, they were more interested in getting into port to celebrate their first docking in America than their existing passengers that made the transatlantic voyage. It took us 4 hours of waiting before we desinbarked. When they did get ... Read More
Evidently, they were more interested in getting into port to celebrate their first docking in America than their existing passengers that made the transatlantic voyage. It took us 4 hours of waiting before we desinbarked. When they did get us off, a lady was very rude and asked us to hurry-hurry up! At that time I had a bad ankle and had a problem standing in line for a long period of time. We were herded like cattle and waited a very long time before we got off. Was this any way to treat existing passengers? We are Diamond Club members and do much cruising, however we will think twice about another trip with Royal Caribbean Cruise Line. We liked the idea of more restaurants to choose from rather than one large dining room. The ships people were great, except for the rude lady at debarkation. The excursions were o.k., but nothing exceptional. The cabin with balcony was nice, but nothing exceptional. We did enjoy the Diamond club; the desk guy there was very helpful. Entertainment was o.k., but at times a little boring with hard to understand plots. Our room Stewart was very nice and helpful. No daily newspaper to keep us updated on our home country activities. Ship was very large ( we think too large for us older people - walking, etc.). Beautiful ship and great room Stewart. Food at restaurants was very good. Like I said before, 4 hours of waiting plus standing in line to get off the ship was a real drawback and disappointing. Read Less
Sail Date October 2015
This was our 17th cruise on RC. All our other cruises were wonderful. This one was NOT! I don't know if RC uses the repositioning cruises as training schools for their staff, but it sure seemed that way. First the good. Ports of call ... Read More
This was our 17th cruise on RC. All our other cruises were wonderful. This one was NOT! I don't know if RC uses the repositioning cruises as training schools for their staff, but it sure seemed that way. First the good. Ports of call and all land tours were great.Tour guides were knowledgable and entertaining. Entertainment on the ship was very good. Cruise director "Chloe" was charming and witty. Just wonderful! Our room steward and dinner waiters were very good also. The cruise was comprised mostly of the over 65 crowd. Not surprising since school just started. Most from the U.S. and Canada. Upon boarding, the ship smelled of smoke and mold. During the 4 at sea days there was no tv reception. Guest Services said they had no Satellite. I find that very strange. What was broadcast was reruns of U.S. programs with Spanish, German and Italian voice over. At no time was there any U.S. news or U.S. programs except the ships commercials to pitch products in English of course...spa, shops, photos, dining in extra $ restaurants. The main dining rooms and the Windjammer were referred to as "Complimentary". I think not since we had paid for them and they were included in our cost. Daytime entertainment was bean bag toss in the Centrum, napkin folding, towel folding and trivia in the Schooner Lounge.The worst part was trying to disembark for tours. The crew was totally disorganized and most tours started late. The day of disembarkation in Boston was a nightmare. We were directed dowstairs, then upstairs. All while dragging suitcases behind us. The food was marginal at best and sometimes pretty bad. I don't know if they were training chefs or they just couldn't cook. I just cancelled the repositioning cruise we had scheduled for Oct. 2016 from Barcelona. No more repositioning cruises for us. Read Less
Sail Date September 2015
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click