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1,100 Royal Caribbean Repositioning Cruise Reviews

The cruise was taken last minute as the one we where about to take the itinerary was changed so much that we cancelled and had to book another very quickly to fall in with our holiday dates As it was a late booking we paid full price ... Read More
The cruise was taken last minute as the one we where about to take the itinerary was changed so much that we cancelled and had to book another very quickly to fall in with our holiday dates As it was a late booking we paid full price for an outside cabin The checking in was quick and painless. Surprisingly the cabins were ready by 12.30 which was great. That's where things went decidedly wrong. Getting to our cabin, when opening the door, we could not believe our eyes. They say, first impressions make the biggest impact. Shock horror, what we saw was torn curtain, rust on bathroom door, chipped washbasin, worn out woodwork. After seeing this we decide that as the cabin looked like "the land that time forgot" we should check other things . On checking the bedding, we found stained sheets including the mattress protector had urine stains, pillow protectors and pillows and marked sheets. Deciding we were not willing to stay there, proceeded to reception who told us there were no other available cabins, (in other words take it or leave it) . stressing that there was no way we would be occupying that cabin. After trailing backwards and forwards to reception, always being told the ship was full. We hadn't and indeed decided we would not unpack. (We did wonder if the manager was thinking we were trying to get an upgrade but that we hadn't even thought of ) At 8pm advised to go for dinner then come back, which we did, only to be told there was nothing they could do, but come back in the morning. We did present ourselves at 8am and insisted that the hotel manager and reception manager come see the conditions we were expected stay in . I did remark that had it been a hotel we would have checked out. After they saw the cabin, low and behold, a cabin became available but asked if we would wait for and hour for this new cabin to be cleaned. What we then, after 24 hours, found a lovely clean place with complete new bedding . It wasn't an upgrade just a room at the other side of the ship. That was all we asked for and as it should have been on our arrival , that was all we wanted and expected. We were turned away at breakfast in the dining room as we didn't want to share a large table but asked for a table for 2. This was 8.50am and we could see there were quite a few tables for 2 available. Asked to come back in 30 mins, not good idea as the dining room closed at 9.30 am Dining 2nd seating asked for a table for 2 and given a table for 10. On speaking to the manager we were asked if we would mind having a different table each night, which agreed to . The reward for complaining was a bottle of wine, which in no way compensates for our stressed out holiday! We came to the conclusion waste of prescious time waste of money. Read Less
Sail Date December 2019
The only good thing about this cruise is the excellent crew it has. Room service was exceptional. All crew members were friendly and and did their work with an excellent attitude. Otherwise the ship did not offer free WiFi, and the ... Read More
The only good thing about this cruise is the excellent crew it has. Room service was exceptional. All crew members were friendly and and did their work with an excellent attitude. Otherwise the ship did not offer free WiFi, and the cost if was $19.99 per day. If you take your cellphone and use it on, or near the ship, the cost per call is $5.99 per minute. At no time was this mentioned by anyone on the boat, or by the Tour company. In my case, it resulted in extra charges to my cellphone for the amount of $545.00. which I believe is abusive and excessive, and the FCC should do something to disapprove this practice by the cruise lines. The food was at best, mediocre, even at their sit in restaurant. Entertainment was almost non-existent, program selection on TV was mostly their own channels, and a lot of old, and repeat movies.The port selection on .sojme cases was not the best ports. Charges for tours are about twice what local tours offer. The best por of call was San Juan, P.R. Overal, I do not recommend Royal Caribbean. Read Less
Sail Date December 2019
Embarkation - for us was very smooth as our private transfer from the Empire Palace Hotel in Rome was booked for 12 midday meaning we arrived after the boarding rush and were dropped off right beside the ship. The port is very large and we ... Read More
Embarkation - for us was very smooth as our private transfer from the Empire Palace Hotel in Rome was booked for 12 midday meaning we arrived after the boarding rush and were dropped off right beside the ship. The port is very large and we on our drive through we saw many passengers who were dropped off at the Port entrance toting luggage for at least 1km to board the ship. The trip to the Port at Civitavecchia was 79km, so glad our trip package included all private transfers as the distance from the airport to our hotel was 31km, but seemed longer. Cabin - our cabin was on deck 8 ocean view balcony, 1D. Furnishings were a bit tired however, it was clean & comfortable with ample drawer & hanging space. On arrival our fridge(which we were informed was really just a chiller) was not cold and our in-cupboard safe would not lock. We reported this to our cabin steward when she soon arrived for introductions and after we returned to the cabin a couple of hours later, both had been fixed with no further problems. The shower has dispenser for hair & body wash which was a nice touch, so I didn't need to use the items I packed. There was also a small extender clothes line in the shower recess. Dining - Didn't disappoint! We prebooked Tides on deck 5 for my time dining. The menu was extensive and the portions were the largest I have ever experienced on any other cruise. The service was excellent and although the staff were always super busy, they were always very friendly & made time for a chat & a joke. We also used the Windjammer (buffet) for breakfast, lunch & some dinners and we were very impressed with the quality and variety of the dishes every day. We were also pleasantly surprised by the layout of the buffet servery stations. They were arranged in such a way that we could walk right around the station, eliminating ques. This was our first cruise with Royal Caribbean, so we had not seen this arrangement of servery stations before, but do hope other cruise lines adopt it as well. Also the Windjammer dining area was huge having the inside and outside areas, meaning there was no problem finding a seat. Service - Over all, we were impressed with the service we received around the ship. On day three (a sea day), although I was obsessive about the hand washing & sanitizing routine, I still managed to catch something that vigorously disagreed with me. After been bedridden all day, I eventually visited the on board medical center that evening. The doctor on duty was very thorough taking information of what and where I'd eaten prior to boarding and since boarding. I received appropriate medication and a bland diet leaflet and was asked not to leave my cabin until the nurse released. I was also informed that I would not be charged for the consultation or medication and, as I was seconded to my cabin, I would receive complimentary room service. The next morning, I received a phone call from the service desk offering a full refund for my excursion that day as well as complimentary access to the paid movies on the television. I was overwhelmed and appreciative of the exceptional service I received. I was released from my cabin at 6.30pm on day four. Entertainment - The theater was a let down for us. There seemed to be a lot of comedians & jugglers and not so many choreographed shows. However, the shows we did see were lively with colorful costumes accomplished performers. Absolutely loved the Celine Deon tribute show. The designated Cinema was a bit of a let down. We managed to see a couple of movies, however we just couldn't get seats in any of the allotted time slots for one particular movie even though we arrived 45 minutes prior to the allotted time, due to the small size of the cinema, and people holding seats of others despite regular notifications around the ship that the holding of seats IS NOT ALLOWED. Very disappointing! The cinema was also freezing cold, so we needed to take warm jackets. Excursions - We had pre booked all our excursions with the cruise line, and we would thoroughly recommend this to anyone. If I had not done this, I would not have received my excursion refund, also, we were delayed by at least one hour docking in Dubai, but all excursions booked were honored. The meeting place for most of the excursions was in the Coral Theater. We arrived at the allocated time on our ticket and were given numbered stickers for our respective tours and were directed to the corresponding numbered seats to wait for our tour call. This process was very well organised and with minimal waiting times whether the ship was docked or if we tendered in to shore. All of our excursions were well organised with very knowledgeable tour guides. We received detailed information and reliable transportation to and from the ship at all times. GYM - We didn't bother visiting the gym preferring to do the walking track and swim. The Ship - Although certain areas of the ship were looking tired and dated, overall it was very clean. Our only criticism is that the glass ( there is a lot of it around- the floor to ceiling windows in restaurants and balcony's) was very streaked and not pleasant to look through. We had little to no sea spray during our trip, it was very calm and glassed out a lot of the time. The window obviously were not cleaned after the last cruise. We have noticed on past cruises, that this is something that the crew are always on top of and if the weather is not so good, as soon as there is some calm weather they're right onto the window cleaning. Disembarkation - We were scheduled to dock in Dubai at 2pm however, due to another ship being docked in our space we were delayed by about 1.5 hour. Then delayed by a further hour receiving the return of our passports and the face to face with Dubai Customs. This resulted in our being and hour & a half late for our Dune Dinner Safari excursion. None of this was the fault of Royal Caribbean, and they worked tirelessly to move us off the ship as soon as possible. We still did our excursion, just a little disappointed that we lost daylight and it was dusk by the time we reached the dunes. The rest of the night went very well and back to the ship by 9pm. Hotels - In Rome we stayed 2 days at the Empire Palace Hotel before boarding our cruise. The hotel inside was typical of Rome's history with pillars, historical painted ceilings and dark timber. The reception staff were very helpful with maps & directions and we had complimentary breakfasts. The hotel was very central and walking distance for cafes & coffees etc and some major attractions such as the Basilica Santa Maria Maggiore, Santa Maria della Vittoria Cathedral & the Trevi Fountain. WE had pre booked a Big Red Bus Hop on Hop off tour and thoroughly recommend this tour. As well as a great way to see and learn about the history of Rome, & we were given English speaking headsets for the continuous commentary. Included in the tickets were complimentary entry to tours at certain places of interest The tour company has tour guides who can take bookings and hand out brochures stationed at all of their stops. Well work it!! We also had a 2 day stop over in Dubai at the Four Points by Sheraton Down Town Dubai before flying home. This hotel was ultra modern and very spacious. Being somewhat exhausted after our journey, we elected to eat at the hotel bistro, and breakfasts were also included. On arrival at 10am, we were able to store our luggage and decided to use the hotel tour agent to book a Hop on Hop off bus city tour. Again we were not disappointed with the tour or the commentary and we again received complimentary entry vouchers to the Preferring to just sight see from the bus, we only got off once at the Dubai Mall and visited the Dubai Aquarium using our complimentary voucher. The aquarium was AMAZING with so many marine species we have ever seen in one place & we almost got lost in there it is so big. The following day we took a pre booked Bus tour to Abu Dharbi. It was interesting to see the difference between the two cities. Dubai, with more fancy skyscrapers than the whole of Australia has, and Abu Dhabi, still with some impressive skyscrapers, but focusing more on Trees, shrubs & gardens. Returned home after a 12 hour day and didn't even bother eating. All in all would absolutely, with out a doubt, recommend this trip. To see the places we visited was an awesome adventure. Read Less
Sail Date November 2019
Chose this cruise line due to the port it was scheduled to visit. South pacific has always being my main destination, and it was great to be on board a vessel which was well kept, clean, in places immaculate and very attractive. At ... Read More
Chose this cruise line due to the port it was scheduled to visit. South pacific has always being my main destination, and it was great to be on board a vessel which was well kept, clean, in places immaculate and very attractive. At Sydney harbour, the checking in was smooth, very friendly staff, directing to the various counters and directing very sensibly. Luggages taken quickly at the arrival point and deliverd to your cabin within time allocated, no pressure or delays in that!! Upon arrival in cabin, found it very spacious, clean and well lit. Bed very comfortable, enough drawers and surprisingly enough hangers. Bathroom spacious, well lit but shower head was awful, the jet was not appropriate. Went for afternoon tea and exploring the decks, which were all well clean, well lit, no obstructions and no debris. Buffet/cafe near pool, was well stocked for teas and cakes which we took it for granted and try some delicacy. Main restaurant very spacious, warm and very friendly staff all around, welcoming and trying to please you. Restaurant a great individual which flair, friendliness and good humours. Food was good, portion sizes appropriate and if you wanted more, it was not a problem, our waiter was great Indonesian individual with great manners and knowledge of what he was selling. Breakfast buffet on the 11th floor (windjammer) very spacious, lots of seating area and well organised. Buffet was a bit of let down, with food either cool or cold.It is expected to such an operation especially when its so open space as it was. Good selection of bread and cakes available at all time. Good selection of hot dishes from various country with rice and vegetable going hand in hand. The roast was well liked, either the beef or the gammon. Ports of calls were a bit mishy mashy, not enough to see or do in each port, unless you were a lover of snorkelling. Good tendering in two ports, very efficient and professionals. Expresso bar on the 5th floor was busy most of the time, because it was the only place you could get a nice and speciality coffee, the other one was hidden past few lounges which made a mission out of nothing. Read Less
Sail Date November 2019
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. ... Read More
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside. We carried onto cabin, through the bombardment of bar staff trying to sell drinks packages. Settled in, discovered Bombay sapphire had been replaced by vodka ( small detail considering what happened next) Dinner was taken in Windcheater as luggage had not arrived, for us to change for formal dinner, not a problem quite normal for luggage to arrive after sailing 3500 guests on board. Well we had a member of staff call on our cabin, they asked us to go to guest services, the penny dropped, my heart sank really luxury cruise with no luggage! All my worries were confirmed, luggage sent to Quantum and we won't be in port until Thursday (Saturday) when we reached Darwin, we're given 4 xxl tshirts and a small bag of toiletries razor/foam toothbrush /paste and deodorant stick dated 2017 and that was it in complete shock we went to bed, what a way to start our luxury holiday!! After a restless night, we had breakfast with some Diamond plus members on board, they were horrified the way we had been treated, totally unlike Royal Caribbean, advised us to go back to guest services to get more answers, just not acceptable. We spoke to Head of Guest Services explaining our situation Jackie was sympathetic offered to upgrade our cabin(oh we booked window but had interior - another story) Mum pretty stressed by now, she had a small stroke 2 months previously and was looking forward to a relaxing luxury cruise. We were also offered $200 dollars each to buy some clothes. Well Roxy teenage wear was not age or size appropriate or expensive male clothes either we were in the same position, we had been given cleaning vouchers, not a lot of use when you have nothing to wash through. Yes we had hand luggage, but repacked that morning so we didn't have to carry too much, I had taken out my wash bag to accommodate the 2 bottles of wine we were allowed to take on board. The cabin we were moved to had a balcony, which did make life a lot more pleasant, sat in our royal caribbean tshirts as unable and embarrassed to attend Captains dinner or any dining experiences, quite honestly we could not concentrate on booking tours etc such a disappointment all round. Days passed, no information 3500 passengers and we were only cabin with missing luggage. We had to fill out declaration form for our cases to enter Australia, first time we had any news concerning our cases. Day 6 arrived, Darwin at last, did we get a phone call! Don't be silly I went down to find out if they had arrived, Yes at last!! I organised help for the bags, checked over to make sure all OK when we got a phone call asking us to vacate the cabin!! Really poor Mum, I asked Jackie to re consider please. ROYAL CARIBBEAN THINK WE HAVE HAD ENOUGH COMPENSATION so I email Managing Director, slight change of heart an offer of £428 each in vouchers, well still insulting considering we paid nearly £6000 for our luxury repositioning cruise. There were many problems with this cruise, bad service, poor food in dining rooms, cabin flood on our deck from pool, hours to get ashore when tenders were needed cutting excursions short as so many people on board, refurb was only to accommodate more cabins. Guest services was constantly busy with people complaining, at least they had their personal belongings!! Thanks Royal Caribbean for giving us a holiday of a life time to remember for all the wrong reasons. Read Less
Sail Date November 2019
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. ... Read More
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days. The problem, so it seems, was the processing of the visa, there is no link between immigration and the cruise liner’s administration! Therefor they have to call immigration in Australia to verify whether the visa was really granted and attached to her passport. I send the granted Australian visa months before boarding to Vacationstogo travel agent Lex Harrison and the Royal Caribbean Cruise line, when checking in on line, everything was fine, no questions asked. 2 weeks before sailing I received the boarding pass and luggage tags, late because we are interline (airline crew) and therefor got our stateroom assigned shortly before sailing. It took 45 minutes at the check in counter, with many officers involved to get the “GO” signal. It was a humiliating experience, which flashed in my mind as a racial approach. Not from the officers that only did their job as instructed by their superiors and acted courteous and polite. But the fact that despites ALL our pre-check-in efforts, NOBODY of Royal Caribbean seemed to check the documents, but only AFTER we were about to board the ship and to than make us feel like fraudsters, because their processing procedure was faulty! The correct procedure should be that every passenger should submit their visa, in time on line to the cruise liner involved and not when passengers were boarding the ship and therefor prevent the passenger to be treated like a criminal for no reason at all. Another unfortunate experience is the MUSTER CALL. We had to endure 45 minutes in the heat and humidity on deck 4, Reason? Waiting for late comers! It took 5 minutes for the drill. Late comers should be penalized. Sunday mass for the devoted Catholics is at 9.00 AM, but the breakfast starts at 8.00 AM. However the Queue takes 45 minutes to get you to your table. Was it ALL a mistake? …..NO The ship “Voyager of the Seas’, a 20 year old , newly refurbished cruise ship, great nostalgic interior architecture, well thought of economic designed staterooms, is quite cozy. Except for the Sky chapel, which is completely out of line with the rest of the ship, cold, white chalked with huge, white Aphrodite inspired, sculptures. The food is ok, but not as good as Princess or Norwegian, not many variations, shows ok, but the sound mix bad, singers are screaming and screeching due to overpowering volume and wrong equalizer settings, lyrics completely wasted. The ice skating show very impressive. The top of the bill was the acrobat duo…from Ukraine and Italy. Amazing performance. Talked to Cruise Director Michelle about the sound and I must say it improved a bit in the next show. Two singers: one 25th year old USA male and a …..Italian girl. The male singer performed well, the girl should stick to controlled love songs and ballads and not Freddie Mercury’s “Somebody “. She has a lovely voice, but when howling out it becomes unbearable. The wine tasting: 5 wines: 2 white, 2 red, 1 sparkling……2 were as planned, 3 replaced by inferior ones, due to late arrival in Singapore of the feature ones, missed the boat. Complained to the beverage manager, felt cheated. So sorry, send a nice bottle of New Zealand wine with 2 glasses to the stateroom. The Port dockings on this repositioning cruise were absolutely un-interesting, either far off the coast on Anker, so boat transport required, which took very long to execute, or docking in an industrial area, 45 minutes with shuttle bus from town. The newly refurbished staterooms on Deck 3 were noisy at night, due to cleaning or other activities above the staterooms. Staff: very pleasant, helpful and attentive. Stateroom attendant Kadek Sukma from Indonesia excellent. Headwaiter Kai and waiter Ryan in dining room very pleasant, did a great job. Carlo was the best, always pleasant, singing in the Windjammer as washi, washi crooner and in the evenings our table waiter. All and All, a pleasant relaxing cruise. We enjoyed the total voyage despite our criticism ! Read Less
Sail Date November 2019
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating ... Read More
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating a great cruise similar to our previous experience. Boarding in Singapore was a nightmare. Very slow, hot and some not very accommodating port staff, in fact, some were quite rude. Probably the worst embarkation experience we have had. According to the promotional blurb, the ship had undergone a massive makeover and this would be a magnificent cruise. The only thing I could see different was a water slide at the stern of the ship!!. In a lot of areas, the ship could have been a lot cleaner. Some of the window ledges in the Windjammer (if you were lucky enough to get a table near the window) could have done with a bit of a good wipe down. Our Cabin was great. It was clean and kept tidy by a great cabin attendant. Dining experience was average. Meals in the main dining room were predictable and boring.The Table staff were really great though. Many of the staff on board seemed to be very inexperienced and new to working on a cruise ship. Entertainment was very poor. On our last cruise on Voyager, we had a wonderful duo in the Schooner Bar every afternoon really entertaining and enjoyable. This cruise was completely opposite though. Only entertainment was a couple of piano players plonking out a few tunes, appearing just as bored as the audience. The rest of the entertainment consisted of endless trivia games, origami folding and napkin folding, mostly held in the Schooner Bar. Impossible to get a seat most days, but nobody drinking!! I thought bars were usually used for just that. One day at about midday, I counted 79 people squashed into the bar, only 13 of us had a drink in front of us. Couldn't get near the bar for a drink and you couldn't get up anyway as someone would leap into your seat. There are many other places on board were these games can be played, why hold them in whats supposed to RC's Iconic bar??One of the worst parts of the cruise was the tendering at Cairns and then Airlie Beach. Took us over two hours to get ashore at Cairns, even longer at Airley Beach and then cost an exorbitant US$36 just to get into Cairns City centre. Even though we docked in Brisbane, it was still a US$54 ride into the city centre.!!. I will not use Voyager again. Have a booking on Radiance in 2020 and thought very seriously about cancelling. Giving RC the benefit of doubt though and hoping the next cruise will be significantly better otherwise will be using another cruise line in future Read Less
Sail Date November 2019
We have cruised on Royal since 2011 and are the Diamond level, almost Diamond Plus. We have always enjoyed our RC cruises but I must say the Majesty was the worst we have been on. It was like they dumbed down the cruise, including service, ... Read More
We have cruised on Royal since 2011 and are the Diamond level, almost Diamond Plus. We have always enjoyed our RC cruises but I must say the Majesty was the worst we have been on. It was like they dumbed down the cruise, including service, food, friendliness of staff and especially the management. Terrible ship. Elevators that were not working, some only went down, some only up, some did go to all floors. The food services management is deplorable. I don't blame the servers although the service was not up to typical Royal standards. But just stupid kitchen management things like servicing prime rib that was razor thin instead of the normal 3/4" thickness that hold the juices, and we had to request steak knives for the rack of lamb. I guess they expected us to cut with butter knives. No specialty restaurants like Chops or Giovanni's and no Diamond or Suites Club. No reserved seating for suites guests in the theatre. Really NO amenities for the those of us that paid the higher price for a suite. The suite concierge showed up one evening at the happy hour in the Viking Crown Lounge (the designate area for suites guests) and then we never saw him again. We gave us letter with instructions to be at the conference center at 8am on departure day to be escorted off of the ship as is typical for suites guests. We were there a few minutes before 8am and were told that he had already escorted everyone off of the ship. He was a horrible Loyalty representative. Another indication of lousy management was that the muster drill took 30 minutes in the hot, bright sun. The crew acted so confused, like they had never done one before. The announcer kept making the same announcement 4 times. A real disaster. The only good things on the ship were the bartenders in the Schooner lounge, the retail rep in the liquor store and our room steward. Read Less
Sail Date November 2019
Poor entertainment. Cruise director not great and daily activities were poor. Ship had new carpet but that is it. Breakfast in main dining room was SLOW and COLD when served. Lunch and dinner good in dining room. Room was an outside ... Read More
Poor entertainment. Cruise director not great and daily activities were poor. Ship had new carpet but that is it. Breakfast in main dining room was SLOW and COLD when served. Lunch and dinner good in dining room. Room was an outside (3546) the drawers were falling apart had to be fixed twice in 2 weeks. If you choose beds together you can hardly get around the beds without hitting yourself. No refrigerators in the room. Furniture was well worn and dirty (needs replaced). Water temperature had to be fixed several times due to not getting warm and pressure issues. It is an old ship but could be nice it RCCL puts some $$ into the ship. I am a Diamond Plus and have and will continue to cruise RCCL enough with this one cruise. Ports where good. COCO CAY was wonderful. Great job RCCL. I would not recommend this ship in the future. Read Less
Sail Date November 2019
This cruise was cut to 11 days due to bad weather on previous cruise. RCI did offer a price reduction - pro rata - or a full refund to be used towards a future cruise. Apparently full cash refunds were offered, but we did not know this at ... Read More
This cruise was cut to 11 days due to bad weather on previous cruise. RCI did offer a price reduction - pro rata - or a full refund to be used towards a future cruise. Apparently full cash refunds were offered, but we did not know this at the time. Anyway we decided to go despite the change which meant we only visited one Caribbean Island instead of four. Summary: barding was excellent and on time. Our stateroom was not well presented, dust visible, and locker doors not properly secured. Disappointing start. We chose My Time dining and we were not disappointed. The food quality was good and the staff were excellent. Casual dining in the windjammer was more than adequate. We felt there was not a great deal of daytime activity, other than quizzes and hard sell presentations at the spa The evening entertainment was average. There were no lecture sessions to attend. All in all a big disappointment and would make us think twice about using RCI in the future. One final point; we did not receive a cruise review form so could not give our views. After many requests we go a very brief form which was a waste of time. We wanted more than anything to rate the excellence of the staff - but the rest left much to be desired. Read Less
Sail Date November 2019
I saw this cruise on TV Cruise 1st channel and booked for the transatlantic voyage to the Caribbean. The fact that it was due to visit Islands that I had previously been to in my teens when I was a young seafarer sailing on cargo ships, ... Read More
I saw this cruise on TV Cruise 1st channel and booked for the transatlantic voyage to the Caribbean. The fact that it was due to visit Islands that I had previously been to in my teens when I was a young seafarer sailing on cargo ships, before everything went in containers, it was to be a nostalgic voyage as well as my first cruise. Needless to say myself and travel partner arrived at Manchester coach station on the 5th Nov 2019 and found we were the only ones there waiting for a coach to Southampton. We where both extremely worried as no place was open to phone and find out what had happened. Maybe you will call us stupid but I don't use emails very much and that is the reason for us showing up on the wrong day. Cruise 1st had sent one email to tell me about the cancellation and rescheduling of the itinerary. I was asked if I wished to cancel and I would have but my travel buddy was all set to go on holiday and travel across the ocean for the 1st time so I couldn't say no. I don't believe the weather and passenger comfort had anything to do with the changes as when we did eventually sail from Southampton the weather was very bad and lots of passengers including my partner were seasick. The ship rarely went above 18/19 knots so could have gone faster and had enough time to visit the missing islands. Also having to pay for internet access , soft drinks and (special) coffee in a drinks package and even bottled water from the cabin steward is a bit much. It's not as though this Cruise Line is struggling. I was given some paltry compensation but it never made up for missing out on visiting 4 Caribbean Islands. I did have a lot more to say about this ship and the company who run it but as I am the only other person who seems to have reviewed this bad experience maybe it is best to just forget it and promise myself to never bother with Royal Caribbean and their very old ship again. Just another thing ! I always expected to be served lobster at some time whilst on a cruise. If it was served I definitely missed it or maybe it was meant to be served on the day about 1000 people on board had sea sickness . So much for passenger comfort. I really do have to say a really big THANK YOU to the service staff especially the cabin stewards who work so hard to clean and make up so many cabins each day and to all the staff I had personal interactions with Read Less
Sail Date November 2019
sorry to say the service and food at the main dining room was very very poor the daily activities seemed for nursery tots.The music and singers around the ship were made for nursing home entertainment.They sang and played the same ... Read More
sorry to say the service and food at the main dining room was very very poor the daily activities seemed for nursery tots.The music and singers around the ship were made for nursing home entertainment.They sang and played the same things all through the crossing. Now to say that the royal caribbean dancers and orchestra were very good as always.Their shows were very good. The movie theater is very poorly kept most of the seats are broken.The food at the windjammer was much better and for the first time in our 25th cruise we never went back to the dining room,The maître d was very rude to us made us feel very uncomfortable so with that and being the food and service was so poor we decided not to return during our crossing.This is what we saw and felt I am sure not everyone felt this way though the majority if people I spoke to on board were complaining about the food ,service and extreme bordom, Read Less
Sail Date November 2019
Embarking and disembarking on this ship were very well organized and went quickly. The ports of call on this trip were excellent. We got to stay overnight in Lisbon, Portugal which gave extra time to see the area. It was our first time ... Read More
Embarking and disembarking on this ship were very well organized and went quickly. The ports of call on this trip were excellent. We got to stay overnight in Lisbon, Portugal which gave extra time to see the area. It was our first time in all of the ports except Barcelona where we departed from. Cartagena felt very safe to walk around to all of the main historic sites which were not far from the dock Malaga and Seville were excellent stops. One of the most beautiful scenic stops was Ponta Delgada in the Azores. This is a must see, and we were fortunate to have good weather. This is a very nice size ship, one of our favorite with a lot of windows including glass elevators facing the ocean. All of the crew that we interacted with were very friendly. The food was very good and we got to experience Chops and Giovanni's which were both top shelf. The entertainment on this trip were the best ever; we are still talking about it and listening to the CD's that we bought on board. Jimmy Hopper a singer/entertainer from Vegas, The Barricade Boys who had the most incredible harmony and Mary-Jess, an incredibly talented young singer. I would make this exact trip again in order to see more things in the ports. Read Less
Sail Date November 2019
How do I start with this the first Royal Caribbean’s Cruise we have been on since a great trip from Barcelona to Fort Lauderdale in the Fall of 2007? Fluctuating? Annoying? Pleasant Service? Discount airline-style “nickel dime-ing” ... Read More
How do I start with this the first Royal Caribbean’s Cruise we have been on since a great trip from Barcelona to Fort Lauderdale in the Fall of 2007? Fluctuating? Annoying? Pleasant Service? Discount airline-style “nickel dime-ing” one to death? Great Cabin? Decent food? Rude dinning room managers? All of the above. We decided to take this cruise out of Galveston on a whim. Needing to be in Austin on the 10th for a meeting, the schedule was perfect. Having settle on Holland America and Princess Cruise Lines as our go to ships, we were nervous. But, off we went anyway. 1. Boarding: After so many years in the business, one would expect RCL to know how to handle a crowd. They don’t! The processing, carding and boarding was laborious, time wasting and down right irritating. 2. Cabin: Finding our Cabin, 6376, Starboard-side toward the stern, was relatively easy. We were pleasantly surprised by its layout, spaciousness, and balcony. A little threadbare, it no the less was good. Ample storage, drawers and closet. 3. Casino: We went to the Casino on the first night, a major attraction for my Wife. We discovered shortly after arriving at the Cashier Window that RCL and their casino operator had tacked on a 5% add on fee if you utilized your Cruise Card attached to your Credit Card for payment. So, a $100.00 start up limit was actually $95.00 after the operator and RCL took their 5%. Ridiculous. 4. Crowding: Half of the Windjammer Buffet was closed down at night to facilitate a Specialty Restaurant. Really? 5. Atmosphere: Every thing on this Cruise appeared the normal Cruise-related orientation until you reviewed the stupid little things they do. The air conditioning is poorly managed and the thermostat in the Cabin is unresponsive. You take a comforter out from under the bed for additional warmth and the room steward gets upset because “it is for the use of future cruisers.” Again, Really? 6. Service: In the Windjammer Buffet, the busboys are removing yourself dishes and silverware before you have even finished eating. Crazy! 7. Spa: Want to use the Thermal Pools in the Spa. Nope. Don’t have one. All in all, we enjoyed being back at sea. We enjoyed the decent food. And we enjoyed the everyday folks who looked after us. But man, Royal Caribbean, you need to get your customer service act together. And soon. Norwegian, Holland America, Princess and Cunard are leaving you in their dust in the customer service area and one day loyalty to a brand will be important again. Just ask General Electric and General Motors. Read Less
Sail Date November 2019
Embarked in Miami - was on board quickly and cabins opened by 1.15pm. We tried the assisted boarding as my dad has bad arthritis and struggles to walk far now. We waited in an area with an awful lot of others in the same position and after ... Read More
Embarked in Miami - was on board quickly and cabins opened by 1.15pm. We tried the assisted boarding as my dad has bad arthritis and struggles to walk far now. We waited in an area with an awful lot of others in the same position and after 15 minutes were taken up an escalator and basically it cut quite a bit of walking out. Deck 3 Oceanview 3096 and 3094 - nice big window with blackout blinds and net curtain. Cabins right by the lifts and stairs at the back of the ship. The bed in 3096 was so hard - my steward got me a soft top for the mattress but I still had a bad back most mornings. No coolers (fridges) in these rooms. We were advised we had to request them prior to the rise (nobody told us) or we needed them for medicines. Anyway by day 2 they did manage to find us some. Bathroom looks like it has been refurbished with new sink, cabinet and push button toilets. I did find the spy hole on the door annoying at night as it let a lot of light in so I used the do not disturb magnet to block this off at night. The door was also a poor fit and let a lot of light in at night to the left but this was not too noticeable as the bed was right by the window. The shower head would not stay still, it kept twisting to the left which was annoying. The sink smelt like it needed a good plunge and a clean of the overflow which was dirty. Unfortunately 3096 is right below a room on the floor above before you head into the dining room. Whilst this is not a cabin, it is used by the crew etc. For rehearsals late at night. It sounded like a heard of elephants above and one night I went upstairs and asked them what they were doing. I was told they were rehearsing and would be another 20 minutes - basically didn't care less attitude. This was my first cruise since obtaining diamond plus status and I was given an option to go on a bridge, galley, theatre tour or lunch with an officer. I ticked the bridge tour and took this to the loyalty ambassador who asked me to put it in the box. One day we had lunch in the main restaurant next to an Australian couple who were pinnacle status said they were going on the bridge tour in the afternoon. I just assumed there would be a few tours as numbers on the bridge would be limited. Anyway, on day 9, having tried to find the loyalty ambassador the day before (turns out she was sick) I went to the Diamond lounge to see Norma who advised someone else had also not had an invite and that she would investigate to see if there would be anymore tours. A few days later I did get an invite. Future cruise desk was not that busy as offers were poor - 30% off when normally 50-60% off. Prices was far cheaper in June when I sailed on Adventure. I got a few prices, most people were helpful (apart from one person). A few days before the end of the cruise there was a new offer on the website with 60% off the 2nd guest and OBC. when I enquired, I was given a much higher price. In fact, they always gave me a higher price than the website until I queried it. Not happy! Eventually we booked it as knew we could price match when it comes down. In fact, it is £84 cheaper a week later I notice already. Windjammer - a lot smaller than some ships but more of less the same selection of food. Different theme every night such as Caribbean and Spanish but you didn't really notice! They had a lot of trifles and mousses for desert so wasn't always great selections. I was in there on my own one evening so put 2 drinks down on the table whilst getting some food. When I came back a very rude couple had stolen my table. No apology! In fact this cruise was quite bad for poor manners. Whilst watching the Panama Canal crossing 3 people were sitting on deckchairs on deck 5 and each had another chair for their feet. They refused to give up one chair for my Dad who could barely walk. I was furious and reported them to Guest Relations who promptly made them move. Manners cost nothing! Day 3 - Cartagena, Colombia - we wanted to see the fort but all the ship tours included other sights and were round $55-70. We therefore booked a trolley tour of $20 outside the terminal. The trolley was air conditioned but only really near the front! It was so hot and humid. This was a 4 hour tour and stopped at the fort to take photographs and other areas and included a walking part near the end. We also visited an emerald shop and places to shop. There is a bus to take you from the ship to the terminal (5 minute walk if not) this takes you to a cafe and through a giant aviary. They have flamingos, peacocks, loads of birds and Macaws all very tame. You could spend an hour or 2 here. There were lots of people selling tours as you exit the terminal. Also, everywhere we went people were trying to sell you things, such as hats and jewellery. This was annoying. Also on day 3 the ships's wifi stopped working early in the morning and was off for 3 full days. They never announced this, instead left everyone to either go down to the wifi desk or guest relations and ask. They provided no updates which was very poor. I understand wifi can be dodgy especially at sea, but at least keep guests updated. Their wifi is very expensive so I did ask for a refund. They were crediting everyone individually so it took days to resolve. Why not just the full 3 days full price back, it would surely have been cheaper than the wifi lady having to go through everyone's account individually! I chased a few times and then was told as we were from the UK she wasn't sure how to refund it so had to ask! Eventually I saw a credit on the account. No Jonny Rockets on this ship so no BOGOF milkshake offers. However, we did discover they did milkshakes at Ben & Jerry's ($5.31 each). It would have been rude not to try one. Very nice! At this counter they also do special chargeable coffees but free cakes for all, no obligation to purchase. They had pastries for breakfast and sandwiches and cakes throughout the day. Park Cafe- deck 9 was handy as it was straight up from us at the back of the ship and as we don't eat a cooked breakfast, we didn't have to walk across to the windjammer. We could get juice, cereals, pastries, egg and bacon muffins etc. From here instead. At lunch, they have sandwiches, soup and the beef roll everyday. They do need to sort their dishwasher for their cereal bowls here though! Dirty! Main Dining room - slow! Couple next to us walked out on day 1. Our head waitress had a new assistant who had never been on a ship before. She was in trouble with her all night! Food wasn't great and we ended up in the Windjammer most nights. Shore excursions - very overpriced as usual. Tours far cheaper on the piers. I did think about the Aerial ride tour at a whopping $140 but there was no one on the desk when it should have been open that morning anyway. Colon, Panama - we wanted to do the rainforest aerial tram tour but it was very expensive at $140 each and as it started to rain we decided to explore the local shops instead. In hindsight we should have done the tour with a local company as the sun came out although it did rain at lunchtime. As you exit the ship you are met with ENDLESS people trying to sell you tours and taxi rides. It became very tiresome saying no thank you to everyone. Having said that we could probably have negotiated a tour to the same place we wanted to go for half the ship's price. Just ashore are free wifi areas but although I got connected I couldn't get any emails or iMessages to send, just the Facebook app worked. Nice cafe's just along here also. But again, endless people selling things, mainly taxis and tours. There really should be some better organisation of these sellers. They would sell more if they were not so in your face. Panama Canal - we went through the locks in the morning for about 2 hours from 7-9am and then again in the afternoon 2.30-4.30 in total. My tip unless you have a balcony, would be to get a deckchair on deck 5 at lunchtime as there were none spare at 2pm. We followed a large cargo ship through on the other side of us. Very interesting to see the locks and as we moved down. For some reason I thought there would be more locks to go through. Puntarenas, Costa Rica - very long walk from ship to shore. If you are on an excursion they reverse the buses up nearer the ship. Loads of men selling tours as you exit the checkpoint at the end if the pier, there is a tourist information building just there which had air conditioned room you can sit in. Most tours are 4-5 hours and $25. However, we got offered a tour for just $20 as they were ready to go an needed two more people. Initially we were a bit dubious as they were quite persistent but the information man said they were there every day so should be genuine. We drove a short distance and picked up a banana, then around the corner we stopped by the road and under the trees were monkeys that happily jumped on us for the bananas. We also went to a very large souvenir shop which had free drinks and fruit. I think they had gardens but it poured with rain as we got there. We stopped at a bridge and walked over to see the crocodiles and also went to the top of the hills in the rainforest abs stopped at a restaurant for drinks. They also serve lunch which looked good. Coke and Pepsi were $4 and beer was just $3. We just missed the native large birds as another tourist had just got a picture he sowed us. The guide tried to find them and the macaws in a wooded area but they were not out to play today. Restrooms at a couple of places which were clean also. Good tour in a small minibus 10 people and far cheaper than Royal c. Worth mentioning it's in the rainy season now and October has a lot more rain. It was also very humid. The guide said the rain stops in December. Note, they were also selling aerial tram rides through the rainforest at this port on the shore. Puerto Quetzal, Guatemala - couple of minute walk across a bridge from the ship to shore. You walk straight into a building selling tours. Didn't see the prices as looks like stopped selling them earlier in the day. But I imagine far cheaper than onboard. Also selling tours and taxis just outside. Loads and loads of market stall type shops selling same type of thing - bags, jewellery, rugs, belts etc. Didn't look like much in the port area, there was a harbour and garden to the left of the bridge. To the right is cargo. We got here at 6am and people left at 6.30am. There was a lot of noise from 4.30am onwards and a very loud noise at 5.30am so no lay in here. Huatulco, Mexixo - arrived at 11am - pulled straight in forward as the island is only really on one side. There is a walkway to the end of the pier - a good few minutes walk. I didn't actually leave the ship here, and from the ship there didn't look that much here. Those who went ashore may say otherwise of course. Nice beach but unfortunately I can't take much sun. Puerto Vallartos, Mexico - no long walkways, straight off the ship and they are selling tours and also there are a dozen or so stalls selling souvenirs. One stall is a pharmacy/drug store and even a massage stall. Just over the main road is a large shopping centre and just behind this large building is a Wall Mart store which the crew were using to stock up with things from here. It was a very hot day 85f but the forecast said felt like 94f which it did, the humidity was terrible. Taxis from here to town is a about 3 miles away $5-10 max - agree price first. Cabo San Lucas, Mexico - tendered port here. need to get tickets for the tenders if you want to get ashore early. They used their own life boats and some boats from ashore. About a ten minute walk to the main town area. Los Angeles - cruise ended here but we booked the tour of LA and drop off at the airport as out flight was just after 5pm. However, due to the wildfires near LA, Malibu was under evacuation so they decided to take us to yet another beach. We didn't want to spend the day at beaches so we cancelled. However, the transfer only to the airport was all full up so we had to take a taxi which was $60. If you booked just the transfer to the airport from the ship it was $24.95. Entertainment - Horizon group were very good, very energetic got everyone up on their feet. Wasn't so impressed with any of the others to be honest. Departure - nightmare. They stopped people getting off on about ticket number 12. There was an announcement to say there were experiencing delays. An hour and a half later they let more off. We were due to get off at 10.40 and it was about 11.05 so they didn't lose that much time in the end. However, when we got off the Ship's walkway we literally queued for over half an hour to get into immigration. Someone eventually asked my Dad if he needed a wheelchair and we then bypassed the rest of the queue, otherwise it would have been a good hour wait. Guest relations advised this port always delays them. My advice would be to get off early. This is the worst port I have ever been to for getting people through Customs. Not much of a queue for taxi's at midday though! 5-10 minute wait. Read Less
Sail Date October 2019
Having previously read bad reviews before travelling, we feel it is only right to set the record straight regarding this particular sailing. Like may others reading the poor reviews regarding the ship, we were very apprehensive before ... Read More
Having previously read bad reviews before travelling, we feel it is only right to set the record straight regarding this particular sailing. Like may others reading the poor reviews regarding the ship, we were very apprehensive before travelling but these turned out to be unfounded. We started on a 9 day land tour of China with Wendy Wu tours which was fabulous. (see separate review) Upon arrival at Tianjin Cruise terminal along with 1000’s of other guests the whole process was fairly smooth and within 45 minutes we were on the ship. Sadly this cannot be said for some guests travelling on 72 hour visa’s where entry to China was refused from 2 days before up to sailing day with no valid reason given. Many flew home and some flew to the next port awaiting the arrival of the ship. This was very distressing for all concerned. To date, no explanation has been provided. Once on, what a total surprise. We have sailed on most of the different class of Royal ship’s and this was different again. It was spotlessly clean, light and airy and totally ready for 1000’s of Western cruisers. In fact the captain’s stats declared we had less than 100 Chinese travellers. Totally the opposite to the reviews we had read. Before we boarded, the ship had a total overhaul of staff, menu’s, restaurant names and Cruise Director (Ken totally nailed it) and entertainment staff. This was a 12 day repositioning cruise to Singapore before going to dry dock for 1 month then spending the winter season in this area. Many ports had not seen a ship this large and bravo to the Captain on being able to get into the ports. These included Japan, Taiwan, Hong Kong, Vietnam (2 ports) and Singapore. Originally our time slot for Hong Kong was 7am til 2am the following morning but sadly this was cut short to 5pm due to the continuing protests. The shuttle stop provided by Royal Caribbean was at one of the MRT stations which closed at 4pm due to ongoing protest so making it back to the ship became quite hairy! We just made it with 10 mins to spare. However on the plus side, we sailed out of Hong Kong as it got dark which really was a sight to see from a ship. The best view in our opinion. The rest of the ports lived up to expectations and the excursions with Royal that we did do were well organised and fabulous. Our cabin was perfect size for the little amount of time we spent there. All the restaurants were easily booked and seemed to improve as the week went on. Mostly the entertainment was great particularly the INXS tribute band. Sun beds on sea days was difficult if you did not get up by 8am to grab one,However, crew were going around and removing towels if no-one had been back to the beds within the hour. We were lucky enough to witness a terrific storm at sea at 4am on the way to Hong Kong and we have never seen rain like it in Vietnam but this, because it was so hot, just made it more of a memory. So the moral of the story is to not believe everything you read, go with an open mind and do some research before you sail. On a final note, the icing on the cake for this sailing was our captain. Captain Sindre. What a star. He was to be seen everywhere on the ship, not shy with the cameras and spending time with all guests. The land tour and then the cruise really made this a trip of a lifetime! Read Less
Sail Date October 2019
I was really surprised at how easy embarkation was, after having stood in long lines with other cruise lines, this was really easy if you had done the electronic "pre-check in". Great idea RCCL, keep it up. The cruise itself ... Read More
I was really surprised at how easy embarkation was, after having stood in long lines with other cruise lines, this was really easy if you had done the electronic "pre-check in". Great idea RCCL, keep it up. The cruise itself was good, but as it was a relocation cruise, there were a lot of sea days. I have done such a cruise before (with a different cruise line), so I knew that it was very different from the type of cruise where you stopped every day, or almost every day. BUT the activities did get a little repetitive. There is only so much trivia/card games/dancing you can do. A little more variety would have been great. Even something as simple as more movies available on the big screen, not necessarily just for kids either. The lines for the dodgem cars were very long, but it was fun anyway. I didn't brave the roller skating, not being confident enough to do it on a moving ship! The food was great, although the Windjammer did get a bit repetitive. Perhaps varying the food by having theme days (ie:, Italian, Mexican etc...) instead of having the same two or three things on rotation all the time would have been good. I can't praise the executive chef highly enough though, having a coeliac hubby can often mean sitting opposite a grumpy face as there isn't enough variety, but the Coeliac One was usually satisfied. The main dining rooms were of course lovely, although we didn't try any of the specialty restaurants. The shopping on board was just as expected, same old same old kept getting trotted out, and after seeing the same things "for sale" for about the fourth time, I was constantly surprised at how many people were showing interest, although that may have been due to the boredom some people were feeling after the fifth sea day in a row. My cabin (10316) was excellent and kept clean (how I would love a stateroom attendant at home). The internet was expensive and often slow, so don't buy it unless you really need it. Some of the shows were a bit "meh" but some were great. As an Australian, I really enjoyed the INXS tribute, the band was very energetic and got the room pumping. Lucky things got to stay on the ship for the next cruise too, so even more people would have had a great time! Now, here comes my BIG gripe. Disembarkation was a disaster. Every other line I have been on (including a previous experience with RCCL) you are given a questionnaire with a choice of times you would like to leave, and preference is given to people who have to catch planes after getting off the ship. Not this time, oh no. We were TOLD when we would be getting off the ship, unless we wanted to walk off when the ship docked. So that's what we decided to do. Unfortunately, so did about 3,000 other people, luggage included. Deck 5 was a nightmare, people and bags everywhere. Had there been an emergency at that time, it would have been disastrous. To RCCL, YES I know there was a delay getting clearance, but that only made the problem worse, there wouldn't have been a problem with better management. There was no facility for people catching flights to be getting priority. When we finally got off, we found ourselves on the train platform (obviously there weren't enough cabs in Sydney to cope with the instant demand) with people who were just catching the train home. Getting off then, or a few minutes later, would not have mattered to them, but to us, it meant missing our flight. We were not the only ones, Mascot airport was inundated with frantic people that day. Friends of ours couldn't get another flight until after 8pm. Of course, these flight changes cost money, and when RCCL was asked for assistance as they had caused the problem, nothing was forthcoming, not even the offer of a stateroom credit on a forthcoming cruise. Well, as much as I enjoyed my holiday, I did not enjoy the stress afterwards, so for me, it will not be a Royal Caribbean ship next time. Hubby and I are already looking forward to our next cruise, but RCCL have put us off their brand by their mismanagement and misinformation. If you live near the port and don't have any time pressures to get home, give them a go. If you don't, I wouldn't risk it, even though it is a fun ship. Read Less
Sail Date September 2019
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and ... Read More
We’ve done many transatlantic and transpacific cruises, most of which offered many activities and good entertainment for the many sea days. Unfortunately, this 18-day transpacific cruise was sorely lacking in both entertainment and enrichments opportunities, and was a boring experience overall. This was made all the worse by inclement weather that forced us to spend a lot of time indoors. And the few entertainment events that were offered almost always conflicted with dining times. As for the ship itself, Radiance of the Seas is an older ship in great need of some basic refurbishment. The lounge chairs and theatre seating are badly worn (some with tears) and very uncomfortable. The deck floor of our balcony was all rust, and the balcony chairs extremely uncomfortable because of worn seat cushions. The ship’s cruise director was a complete amateur, curt and unfunny. He took great delight in telling us he was leaving on vacation after this cruise, and we were sorry he didn’t leave sooner. The two so-called “enrichment” speakers were equally amateurish and, no doubt, came at little cost to the cruise line. The good news: service overall and in all venues was excellent, and both the service and food in the MDR was very good. Unfortunately, the breakfast and lunch buffet were limited and mediocre at best, with many repeat offerings. Lastly, we were very disappointed at how slovenly many of the passengers were, and that the ship’s staff did not enforce their own dress codes. Men wore shorts and cutoff t-shirts at dinner in the main dining room even on evenings when “casual chic” was requested. When we complained, we were told that people interpret “casual” differently. We’ve had good experience with RCCL in general, but this sailing reflected a definite cut-back in overall quality and care. This sailing was not inexpensive, but definitely over-priced for what was provided and from a comfort standpoint, and will cause us to think twice about RCCL in the future. Read Less
Sail Date September 2019
Having done a back to back cruise last year on the Harmony of the Seas I can say without reservation the Radiance was a far more enjoyable experience for two experienced cruisers in their mid(ish) 60's that don't relish being ... Read More
Having done a back to back cruise last year on the Harmony of the Seas I can say without reservation the Radiance was a far more enjoyable experience for two experienced cruisers in their mid(ish) 60's that don't relish being around over 1,000 kids. We tried the "mega ship as the destination" thing and the" ship within a ship suite level" thing, and it left us wanting. A lot. Then a destination wedding of friends on the Big Island made us reexamine RCI. This was a ten day cruise Vancouver to Honolulu (5 sea days then stops in Maui, Kauai, Hilo, Kona, Honolulu) with 18 more days to Sydney Australia for those doing the complete journey. We disembarked a day early in Kona since we would have had to fly back there for wedding the next day. Perfect timing. We'd been on the Radiance 10 years earlier and enjoyed her, so off we went. What we loved: The size of the ship and the number of passengers (just right) The orientation to the sea from almost all the interior spaces and the beautiful atrium One of the handsomest lounges at sea (Colony Club) Lots of seating inside and out at the Windjammer buffet The crispy lobster rolls at Izumi (and almost everything else!) Lots of deck space and loungers. Automatic leveling pool tables. The friendliness crew, officers and cruise staff. The excursion to Lanai....off the beaten track with a 5 star guide! What we liked: The food in the Windjammer and and main dinning room. The food in the specialty restaurants The musicians and lounge acts. Plenty of activities for the number of sea days (special shout out to the egg drop) The art deco vibe of the stateroom Cleanliness of stateroom and public spaces in general. The excursion to Hanelei on Kauai...(with scenes from movies shot on Kauai on the ride back to the ship, crowd favorite Dinocroc Vs. Supergator) Enough elevators for the amount of guests (contrasted to the Oasis class horror) What we weren't crazy about: Embarkation slow and disjointed....you go through US customs when you leave BC, slowing down the process. Stateroom bathroom tired, dated and exorbitant amount caulking used to fill in the gaps. Internet amazingly slow....(think dial up speed if you are old enough to remember) The floor in the Windjammer often very slick from as the signs say "condensation", like walking on ice in street shoes. Evening entertainment limited. Would we do RCI again? As long as the Radiance class ships exist, doing longer itineraries, we will. Read Less
Sail Date September 2019
Disclaimer - We would like to pass on our impressions and thoughts of our cruise experience to anyone planning for or getting ready to participate in a similar Itinerary. Everyone knows that reviews are subjective. One person’s gold is ... Read More
Disclaimer - We would like to pass on our impressions and thoughts of our cruise experience to anyone planning for or getting ready to participate in a similar Itinerary. Everyone knows that reviews are subjective. One person’s gold is another’s trash. That said please remember this is our personal impressions and yours, of course, will vary. We ignore postings that are made in response to our reviews that merely seek to flame. We will review subsequent posts in order to provide answers to questions asked. We appreciate this understanding. Please ignore any spelling or grammar errors – we want to get this posted swiftly before we lose focus on our experiences. Thank you. Travel and Embarkation - We are a semi-retired American couple (both 66 years of age) living as expats in an Asian country. This was our seventh cruise (3 on Princess and 3 on Norwegian, and now 1 on Royal Caribbean). We made all our own arrangement for this trip including direct reservations with Royal Caribbean Cruise Lines, air travel, and hotel, (we did a RCCL transfer from the ship to the airport in Honolulu). We flew in one day ahead of the 10 September sail date so we could enjoy some time in Vancouver without the stress of trying to make a flight on cruise day. This was a good decision in retrospect as our experience in the Vancouver airport was one for the record book. We were queued up three times in multi-hundred person lines before we got to immigration. The airport appeared to be completely overwhelmed with passengers. It literally took three and a half hours from exiting the airplane to getting to the point of retrieving our baggage. We took the light rail line from the airport to the Waterfront Station in downtown Vancouver. The train was very easy to negotiate, quick, and inexpensive. Our pre-cruise stay was as the Exchange Hotel located a couple of blocks away from the cruise port at Canada Place. The weather was typical Northwest – cloudy with a couple of periods of heavy rain. Vancouver is really a beautiful city. On boarding day we took the short 5 minute walk from the hotel at just after 10:30. We were in a Grand Suite for this cruise so dropping off our bags we walked directly to security and then to the express check-in without waiting in a single line. The Ship – It is small as ships go these days. The Radiance was launched in 2001 but had come out of renovation in May 2016. The ship looked to be in generally good condition. There are numerous areas around the ship that could do with a little paint and rust removal but overall the ship is well maintained, clean, and free of obvious neglect. Our Grand Suite was Port Forward on the 10th deck and we generally walked the stairs and rarely took an elevator so crowded elevators were not a concern. We did notice that often there were many waiting to ride. We did not use the casino but we did walk through the area a couple times and noticed a very heavy tobacco odor permeating the area. We decided that after the first day when walking from the front to the rear of the ship we would simply walked up or down a flight of stairs, crossed over or under the casino and walk back up or down the stairs on the other side. The odor, while evident, is not in our opinion, something to get upset about after all it is a casino. There is a rock climbing wall, 9 hole golf putting course, and basketball court. The weather was agreeable most days. There are two swimming pools on deck 11 (one adult only and one open). Both are small and busy on the Hawaii itinerary. Our Cabin – We had a Grand Suite with balcony on Deck # 10 Port Side Forward. Our cabin steward was very intuitive and was always available but never intrusive. He was very friendly and always helpful. Towels were replaced almost as soon as used and the room serviced regularly. The room was kept very clean. The grand suite has a large sitting area with full sofa and two easy chairs and a coffee table. We had a king sized bed located in a separate area of the suite. The bathroom was very large and had a big bath tub with shower. As suite guests we were provided upgraded amenities (soap, shampoo, rinse, body wash, etc.). The bathroom was spotless. Storage area was more than adequate. Even with three large suitcases we did not even filled up one closet with two to spare. We had a large flat screen television. Channel selection was non-existent but useful for checking your shipboard accounts and reservations. Ship announcements were not broadcasted into the rooms so you had to listen from the outside if you wanted to hear the public announcements. We had an unlimited Voom Surf and Stream Wi-Fi package. While billed as the “fastest at sea” that was not our experience. It was the slowest and most prone to disconnection of any service we have every had on any ship. There was a water pot and coffee maker with free coffee provided in our cabin but we did not use them as the coffee available at many locations around the ship provided plenty of very satisfactory coffee. Dining - We ate breakfast and lunch in the buffet on deck 10. Breakfast was the standard fare with omelets made to order and a wide variety of breakfast foods to choose. In our opinion the buffet was well designed with adequate seating. The staff was very fast at removing plates and silverware and cleaning tables as people left. If you meet Jade in the buffet say hello to a wonderfully upbeat and kind young man. Since we were suite guests we never had a difficult time finding a seat because there was a reserved dining room just off the buffet. We found the food in the buffet to be generally good but somewhat repetitive. There is a self-serve soft ice cream machine in the buffet area. We had dinner twice in the Main Dining Room. Both were excellent meals. Having reservations we were seated immediately. We did notice a slight lag in service but the menu items were always appropriately hot, warm, or cold. We also dined in our room twice with selections from the main dining room menu which was delivered hot and quickly from room service. Extra Fee Dining - On our second sea day we ate Izumi’s sushi restaurant. The food was well presented and very tasty if not quite as fresh as we would have liked. On our fourth sea day we ate at the Samba Grill a South American Churrascaria concept venue. The food and service were excellent. Come hungry as portions are large and filling. On our sixth sea day we ate at the Italian themed Giovanni’s restaurant. Again the food was wonderful and the service attentive and friendly. Entertainment - The one area for which we would like to see change is more entertainment in the theater. We enjoyed the one revue show we saw as very entertaining and well done but other evening entertainment presented appeared to be filling an otherwise empty evening. Tours – We booked all our tours through Royal Caribbean. As most everyone knows this is a more expensive option but the benefits of ease of booking, guaranteed return to the ship, and tour operator vetting are hard for us to ignore. We did not want to take any risks getting back to the ship on time. Maui Hawaii (Lahaina) – Hana & Haleakala Helicopter Exploration. We had a wonderful time during this just over one hour aerial tour of Mt. Haleakala, the world's largest dormant volcano. We were picked up at the port and escorted to the Blue Hawaii air terminal located at the Maui airport. Our pilot was personable, knowledgeable and gracious. The views are indescribable. While costly, this tour is well worth the money. Upon completion we were again picked up and returned to the cruise port in a comfortable van. Kauai Nawiliwili – Grove Farm and Kilohana Plantation Railway. A short drive from the deep water port of Nawiliwili the Kilohana Plantation harkens back to Kauai's Golden Age of Sugar with a four-hour tour of the Grove Farm museum and a narrated railway ride around the former plantation plus free time at Koloa Rum Company and other artisan shops. Rich in history and slow in pace this tour is a relaxing stop on the Garden Island. Of all our tours during this cruise we found this to be our least favorite and not worth the cost and would not consider it worth repeating. Hilo Hawaii (Big Island) – Zipline through Paradise and Waterfalls. A total of eight zipline runs follow the Honolii River high over thundering waterfalls and deep gorges. Our guides were extremely knowledgeable, friendly, and obsessed with our safely. We were given three rules to remember and were quizzed repeatedly concerning them. The three rules were 1) don’t adjust or handle your harness, 2) don’t put your hands on the cable, and 3) have fun. Some zipline runs were tranquil and easy and some were quite thrilling. We had a great time and would have liked to have gone back up and done it again if possible. The light rain throughout our tour did little to dampen our enthusiasm. Highly recommend this tour if physically able. Kona Hawaii (Big Island) - Atlantis Submarine. We rode a large comfortable boat with around 70 other guests from the cruise terminal out into the ocean where the submarine was waiting. Boarding was done via gang plank from the boat to the submarine under the watchful eye of the crew who stood by to assist if needed. All went well. There were two entrances into the submarine (one on each end) so boarding went quickly and easily. The interior of the submarine has individual seats (two rows facing back to back) and each passenger has her/his own designated port hole through which to view. The nearly hour long dive visited two ship wrecks and numerous coral formations. While many fish were in the area none were large and the light filtering effects of being under up to 100 feet of water drained most of the colors leaving the viewer seeing mostly in gray shades. The submarine is well lit, clean, ventilated, and large enough to eliminate any possibility of Claustrophobia. This tour is very interesting and well worth the cost. Overall we had a wonderful time and would recommend the Royal Caribbean and the Vancouver to Hawaii itinerary. The Radiance of the Seas is a great ship for a relaxing cruise. Younger cruisers with families may want to consider larger ships with more traditional entertainment venues (water parks, rope courses, flow riders, etc.). Read Less
Sail Date September 2019
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again ... Read More
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again what we expected no hidden nightmares. Ship Dated and in a poor state of repair : toilets not up to scratch along with the public areas below spec Sun beds dirty with no comfy option. Again we are Diamond members - should be a free option for regular members. Trips : Appalling: overly expensive with little to no quality. Absolute rip off I honestly cannot point out one positive thing other than the guide they were terrible for such a fabulous itinerary. We have complained to RCI via feedback however yet again no response. The food was average to good, entertainment was plain shocking! If you like Butlins but at sea then RCI are beginning to become exactly that. We thought Carnival were bad however this is now our worst Cruise. Avoid ! Read Less
Sail Date July 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
Sail Date May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
Sail Date May 2019
We chose this cruise mainly for the itinerary and knew the ship was old and smaller than others. We like the smaller size ship and wish cruise lines would stop making them bigger and bigger. The itinerary was nice (Honolulu -> ... Read More
We chose this cruise mainly for the itinerary and knew the ship was old and smaller than others. We like the smaller size ship and wish cruise lines would stop making them bigger and bigger. The itinerary was nice (Honolulu -> Vancouver). The ports were very nice. The cabin was tight but who spends time in their cabin anyway :). The main dining room food was very good compared with other cruise lines. We did not do any of the extra dining rooms and felt quite satisfied with the outstanding main dining room service and food. My biggest regret was purchasing the alcohol package which is quite expensive and you almost have to work at getting your money's worth but the drinks we had and bartenders were awesome just overpriced alcohol package. We could not get on the shore excursion to Pearl Harbor in Honolulu since it booked up fast and there was no room so we booked a private tour that was quite good - a small group and excellent service. (Royal Hawaiian Tours). Very professional service. Stay away from Alex Tours. He approached us in the cruise terminal and told us his tours were less expensive than the shop tours. He did not ask for money up front but told us if he had our name we would have a spot on his bus if we got that at his assigned time/ We arrived at his bus 2o minutes early to find it was full already and he had no other buses. The driver looked very old as did the bus that had the Alex Tours painted over the First Baptist Church Logo. Come to find out from passengers that did get on that bus - the bus broke down 2 hours away from the ship and they almost missed getting back in time as well as missing parts of the tour since they had to wait for a replacement bus. Very sketchy so stay away. The other shore excursions we booked through the ship and I must say that they were worth the money, well organized and interesting. The only excursion that disappointed us was the Luau in Mauwi. It was at a large hotel and the hotel crammed in as many guests as they could. The food was only mediocre and the entertainment was pretty spread out timewise. It seemed that the cruise passengers got the tables in the back and believe me they were distant from the stage! Some of the tables were off to the side of the stage which made it difficult to see. The hotel also managed to squeeze in a "fashion show" of Hawaiian wear that you could purchase in the gift shop which I felt was unnecessary. The vendors that were selling their crafts were not that exciting either. The islands were very good and most of t he entertainment during the Island part of the cruise was pretty good. The trans-Pacific part of the cruise the entertainment and things to do on the ship were fairly boring. The lecture series for 5 days was about the Canadian Mounties - I would have liked something more interesting, educational, and useful. They had plenty of movies except their "Cinema" was usually full and during the Pacific crossing the outdoor movie screen by the pool was pretty useless. The shows at night were not exceptional but most were entertaining except for 1 very boring comedian. 5 days at sea needs much more happening on the ship. That was my biggest disappointment. Everything went smoothly. I was hesitant about crossing the Pacific in May but as it turned out the seas were smooth (no seasickness) although the temperatures were too cold and windy to do much on the decks. Read Less
Sail Date May 2019
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