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2 Helpful Votes
Sail Date: May 2016
This was a very important bucket list cruise for my sister. We were very disappointed with this cruise. One of the best parts was arrival, less then an hour from airport to onboard the ship. The departure was delayed as people were in line ... Read More
This was a very important bucket list cruise for my sister. We were very disappointed with this cruise. One of the best parts was arrival, less then an hour from airport to onboard the ship. The departure was delayed as people were in line for 3-5 hours they said. We were fortunate. But from then on.. the cabin was shabby and dirty, we found a crew members private papers in the drawers, torn up pictures in the waste basket. The balcony was very rusty, for a ship that was suppose to have been updated. We saw carpet that was in horrible condition, along with small pieces of the flooring missing. No working refrigerator or Tv. The second day they found us a small medical refrigerator for her insulin. Since the ship was full they said, we were put in a small dining room on the side, away from the dining room festivities. The main theater production was cancelled, rescheduled, cancelled again. That seemed like the theme of the cruise. Excursions cancelled, rescheduled and cancelled again and again. 2 days we waited on the pier with the promise of any time now. The piers were all very nice contrary to another cruise critics comments, we were able to navigate them fine. The food was very good in the dining room, but in the Windjammer they were serving more food for the different ethnic cruisers, I did try some of it but it was not very much of it to our liking.I wish they had listed the ingredients.After talking with different passengers, the reason most do not eat in the dining room is because of the constant, you like my service from the waiters, almost coming right out and asking for large tips. I too found this annoying but just chalk it up to cruising. As usual most of the service was great. We especially enjoy the photographers they have so much fun and work so hard. Because I use a small walker, one of our excursions was told to us as to strenuous, and they persuaded us to do another. This was disappointing, but we agreed to change. Most of the excursions were fine. We enjoyed the helicopter landing on the glacier, a switch from our intended helicopter with dog sledding. The Vendors on the dock told our small group not to let RC to keep postponing and postponing our excursion. Apparently it in their best interest as they already have your money and how many people can shell out another $2000.00 to go with another vendor. We waited and wished we'd just gone with another vendor. Our land tour was very interesting, we would not take the tundra tour again in May, very few animals. Our weather was perfect for the entire cruise. At the last hotel The Denali Lodge, we had a serious medical emergency. We waited for an hour and a half for the paramedics to arrive. They said my sister could have died if her airway wasn't cleared as it did just minutes before they finally got there. They said that this medical emergencies, had happened also in the past few weeks that the hotel did not call right away.We tried to overlook most of the negative things while on the cruise and just have fun. But this is not our first cruise and it will probably be our last RC. Read Less
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