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Cruise Ratings
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Sail Date: February 2018
16 friends cruised together just to get together and enjoy the ship and ports. Rhapsody is a smaller ship and we enjoyed not having to hike long distances to get to different venues. Yes, the ship is older and not as classy as others but ... Read More
16 friends cruised together just to get together and enjoy the ship and ports. Rhapsody is a smaller ship and we enjoyed not having to hike long distances to get to different venues. Yes, the ship is older and not as classy as others but that did not detract from great service, comfortable rooms and friendliness of the entire staff. We are veteran cruisers and felt that the staff on this cruise was the friendliest we have ever encountered. I have read mixed reviews of the food and have to say we were all satisfied, but then again, we are not "foodies". The entertainment was good: the RC dancers and singers were fun to watch, the magician (and I usually don't like magicians) was down right funny and had us scratching our head how he did things, the comedian kept us chuckling. One entertainer who did vocal impressions was the only show we did not care for,. Read Less
Sail Date: February 2018
Embarkation: We arrived at the port of Galveston at 12:30 PM and were in our cabin by 1:00 PM. Check-in was smooth and efficient. The one annoying thing was the Abandon Ship Drill. It was conducted on the open deck and took more than ... Read More
Embarkation: We arrived at the port of Galveston at 12:30 PM and were in our cabin by 1:00 PM. Check-in was smooth and efficient. The one annoying thing was the Abandon Ship Drill. It was conducted on the open deck and took more than 30 minutes to complete due in part by some guests not arriving at their assigned muster station in a timely manner. That was a long time to stand for some of the older passengers. Ship Condition: The Liberty of the Seas seemed a bit tired. It needs a yard period to properly update and maintain the ship. The crew does a good job but there is just too much to do during active cruising season. Some specifics include replacing or cleaning cabin couches, repainting balconies, replacing rotting rails, and refurbishing common areas. Cabin: Our cabin was on the ninth deck, a superior balcony class. The living area was quite adequate with ample storage. It was clean albeit worn. Our stateroom attendant, Grace, did an admirable job in keeping the space clean and tidy. The cabin was reasonably quiet and the location within the ship was fine. Dining: We were assigned “anytime dining “ in the Rembrandt dining room. Food was average for a cruise ship and service was excellent. Food in the Windjammer (buffet style) could have been better. Much of the same fare every day. Service was above average. Since we sailed previously on this ship, the food quality and variety has deteriorated. We did not avail ourselves of any of the speciality dining venues. Fitness Center: There was adequate cardiovascular equipment as well as weight machines. However, much of the cardiovascular equipment needed replacing as constant use has resulted in noticeable wear and tear. Entertainment: Shipboard entertainment was not very good. The production number was weird at best. The comedian was good but everything else was either below average or not relevant. The play, Saturday Night Fever, was performed the last night of the cruise when guests were packing. Seems like this could have been scheduled earlier in the cruise. Enrichment: There was virtually no enrichment lectures. There were three sea days. I would have expected at least something to be offered during there times. There was none. Ports of Call: We visited Cozemal, Grand Cayman, and Falmouth, Jamaica. We had to tender in Grand Cayman which was somewhat inconvenient for senior citizen guests. Did not take any excursions at any of the three ports of call. Debarkation: We walked off carrying our own luggage. The process was very efficient and orderly. We assembled in the dining room, and once the ship was cleared for debarkation, we left the ship. The entire process took less than thirty minutes. Read Less
Sail Date: February 2018
We choose this cruise because we had cruised on its sister ships before and loved them. We were not disappointed. Had a fabulous time. Shows were outstanding. Couldn't tell which was best. This ship was our destination, who cares about ... Read More
We choose this cruise because we had cruised on its sister ships before and loved them. We were not disappointed. Had a fabulous time. Shows were outstanding. Couldn't tell which was best. This ship was our destination, who cares about ports. so much to do on ship. It is amazing that on a ship with over 6,000 guests, you never feel crowded. Boarding and departing a breeze. Love, love, love it. We choose to stay on ship during port days. We've been to these ports often and when the crowds leave the slides are more fun, no one ahead of you. The shows are incredible. The talent is top notch. You can go on the ship just to enjoy all the entertainment. This is exactly what my husband tells everyone he does. You can see the show more than once. First time with a reserved seat, second ttime as standby. We have never had a problem with going a second time. Take this cruise, it's great,!!!!!!!!! Read Less
4 Helpful Votes
Sail Date: January 2018
Notes from Diamond member, Jan 29-Feb3 2018 Cruise on Empress of the Seas to CUBA Had a great time, weather was overcast then sunny. The Good: We drove to North Miami on Jan 28 (day before cruise), and toured a Car Museum which ... Read More
Notes from Diamond member, Jan 29-Feb3 2018 Cruise on Empress of the Seas to CUBA Had a great time, weather was overcast then sunny. The Good: We drove to North Miami on Jan 28 (day before cruise), and toured a Car Museum which had purchased my 1960 Imperial. Was pleasantly surprised how clean and friendly the town was, compared to Miami proper, just a short drive away. Upon boarding headed directly to CHOPS for a great lunch. Recommended! Noticed new items on dining room menu, all meals were super delicious and much tastier than in past cruises. Dining only offered Chops as alternative (or Windjammer for grazers), we enjoyed Chops for a lunch and it was excellent. Costa Maya port was better organized than when we cruised Oasis in Nov 2017. Weather was much milder, too! On multiple trips to the spa, I only encountered one representative who was rude and unaccommodating. Maybe she was having a bad day. But the 2 massages I received (from Louisa and Lorraine) were most excellent. Our cabin (#8120) attendant was somewhat MIA, took a couple days to catch up with him and get a robe. But afterwards, very attentive and enjoyable. Irma Bautista in the casino was a terrific host and we really enjoy chatting with her. (Even if she did take all our blackjack money!) The shows were above average, with very good talent. The Gaucho show....stupendous! RCCL needs more acts like him, he had us in stitches the whole time. Enjoyed the Hugo's TV program every day, he is a hoot! One of the better cruise host's we've seen. Overall, crew was good, polite, and attentive. Especially dining room staff. Getting into Cuba was very, very organized, we never once felt lost or 'adrift'. We had the 4hr (bus) tour which was nice. Wish we knew more about how much walking was involved, we are both a little 'walking challenged'. The entrance back into the Cuba terminal needs better signage (similar to what we see in Caribbean stops). The Bad: Miami port is huge, not enough signage about where to go, etc, but we finally got through it. Extra paperwork to get Cuba Visa took twice as long during check-in, but line moved quick. The port waiting room to go embark to ship was total chaos. Total Chaos! Only 1 escalator going to ship. No signage indicating where to line up. Very few RCCL representatives, I saw only 2. No public address announcements of how passengers should access the escalator. We stood in a line for 20 minutes before a RCCL person indicated how we should line up in a different line. Finally got onto gangway, then another 20 minute wait while they 'adjusted' the gangway. Really? The ship was much smaller and quainter than previous cruises on other smaller ships. And much older. Really showed its age. Plus being a prop boat (vs pods), tons of vibration especially when maneuvering. There was no Diamond Member club, although we enjoyed special breakfast seating and our '3 free drinks' in the evening. Whoopee! The stop at Costa Maya was crowded but not overly so like previous visits. Lots of conflicting information on Cuba organized tours vs self-guided tours on website. Also when we called in, RCCL operators were 'confused', and advised us back to the website. While on-board, we attended several talks about visiting Cuba which were much more realistic and eventually proved accurate. Yes, we realize that RCCL has to 'cover their butts' by insisting the public only utilize their (RCCL) tours. When in-fact, we would have been free to wander the town during the whole day. Most of the ship's windows were heavily spotted, hard to get a clear picture thru them. Never did see anyone cleaning them. The Miami port was confusing when cruise ended. We were supposed to dock at "G", ended up at "J"; Rain, traffic, confusion galore, a total "cluster" We will NOT be embarking from Miami again. Finally in closing: The VOOM package seemed to work better than ever. Better bandwidth, speed. But still...$30/day is usurious. I again suggest you offer a free daily VOOM package to every family...in exchange for them filling out a nightly survey. It's hard to remember all the highs and lows during the cruise, and this way RCCL can get immediate feedback. And $25 charge for forgetting to return a generic towel is just taking advantage. This cruise (more than ever) seemed to be focused on extracting maximum amount of money from passengers. We look forward to your overnight Cuba tours so we can enjoy a long visit, nightlife, and even more hospitality from this amazing country. Hopefully leaving from Tampa. (Does ANYONE actually read these reviews?) Read Less
6 Helpful Votes
Sail Date: January 2018
We regularly take cruises on RCl. Up to this cruise, we always enjoyed our cruises and looked forward to our next one. I hope our experience on this particular cruise will be the one and only exception for us on what is normally a ... Read More
We regularly take cruises on RCl. Up to this cruise, we always enjoyed our cruises and looked forward to our next one. I hope our experience on this particular cruise will be the one and only exception for us on what is normally a wonderful cruise experiencewith RCL. The ship is small and our room was very very small. Difficult to get off the bed with so little room. Room smelled from sewage. Toilet had black water sometimes. Television went in and out. Internet was terrible and we never were able to get streaming, even though we paid for it. Some of the staff appeared to be bothered when ask a question. Some were rude. The cruise director might be acceptable to some, but he was annoying to me. Wasn’t able to get some of the benefits we were entitled to as our status in the Anchor Club. It was nearly impossible to see the stage from most of the seats in the theater due to how it is designed and whether you sit beyond a person taller than you, The positives were the staff in the windjammer and housekeeping staff. Food was good and the breakfast buffet in the main dinning room was excellent. The buffet provided free Mimosas and Bloody Mary’s. My conclusion of the cruise is that the ship is pretty much like a high end ferry taking people from location to location in a very safe manner. Read Less
Sail Date: January 2018
We chose this cruise because we were RCCL Loyalists. Unfortunately, our expectations were not met. Service had declined in many areas from the number of dining room attendants per table to what is offered on the menu to even getting ... Read More
We chose this cruise because we were RCCL Loyalists. Unfortunately, our expectations were not met. Service had declined in many areas from the number of dining room attendants per table to what is offered on the menu to even getting freshly ground pepper on your salad. The shows although extravagant, were actually boring. for example the ice show had a child's theme. When in a port of call, many, many of the ships stores and restaurants were closed whereas had they been open, you could have availed yourself to them without huge lines. Even little things like room attendant making towel animals nightly was missing except a 2 times plus gone were the mints that used to appear on your pillows. It was a nice touch, but... We had sound problems with our TV so maintenance was called, it took almost 4 hours for him to appear. Lastly, room service in the morning was either incorrect or missing altogether. Very disappointed. Read Less
2 Helpful Votes
Sail Date: January 2018
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. ... Read More
Our son arranged this cruise for us as an anniversary gift. We had a ride waiting to take us directly to the port when we arrived in Miami and when we left the ship for home. Getting on/off the ship was very simple and smooth. The cabin was well arranged and kept clean and comfortable during the cruise. We especially enjoyed the decorative towel animals the housekeeper kept putting in the stateroom. The food was excellent in the two dining rooms we used (Sapphire deck 5 and Windjammer deck 11). We ate our breakfast and lunch in the windjammer as they had a larger selection. The entertainment and activities were not in our interests. We are not drinkers/partiers. The service was excellent. Everyone we asked questions of answered us or referred us to someone who was more knowledgeable. When we needed something for the cabin, it was brought promptly. We probably wouldn't go again as there was nothing we enjoyed doing on board except watching movies and drinking coffee. We are not jewelry wearers and most clothing was too fancy to wear to places we visit at home. Read Less
Sail Date: January 2018
Our friends chose the cruise to celebrate their anniversary (50 yrs) and invited anyone who wanted to go to join them. In the end there ended up being about 11 of us and we had a great time. The ship was well maintained and everyone was ... Read More
Our friends chose the cruise to celebrate their anniversary (50 yrs) and invited anyone who wanted to go to join them. In the end there ended up being about 11 of us and we had a great time. The ship was well maintained and everyone was very friendly. It seemed that every time we got into the elevator, sat down to eat or even went to the casino or a show, we made new friends. Both the crew and passengers were friendly and helpful. We had an absolute wonderful time and we plan on doing it again! We stayed in room 9354, a Junior Suite, and it was wonderful. Although there were no extra perks like in the other Suite types, the extra room, walk-in closet and tub in the bathroom were very nice touches. Our room steward was wonderful and friendly. Although the food in the Windjammer was okay, we really enjoyed the food in the Main Dining Room. We ate in the Galileo dining room for dinner and enjoyed Leonardos for lunch on one day. We splurged on Chops one night and the food was delicious. We went to Giovanni's on Sunday for a Mystery Dinner theater. The food was very good there as well, although the Mystery Dinner theater could have been better. They needed to be more interactive with the guests for it to be entertaining. We had fun giving our money to the Cruise ship in the casino. (lol), Even though we didn't win, we enjoyed the slot machines and table games, On the last night, we went to the variety show and it was funny, Our favorite parts were the comedian, Ralph Morris and the cruise director, Abe. They had us in stitches! Although we weren't able to go to Grand Caymen, due to rough seas and the tender operation being cancelled, we did make it to Costa Maya and Cozumel. There were too many shop keepers hassling you to come look and buy their stuff, but Cozumel was great. We went to Chankanaab and had a wonderful time. Highly recommend it! Read Less
1 Helpful Vote
Sail Date: January 2018
The ship has a vibe about it which is happy, alive, vibrant. It’s spotless!! The medical protocols for hygiene are excellent with gel stations at EVERY bar and eating station (and there are many of them). Staff supervision of ... Read More
The ship has a vibe about it which is happy, alive, vibrant. It’s spotless!! The medical protocols for hygiene are excellent with gel stations at EVERY bar and eating station (and there are many of them). Staff supervision of the wash stations at the WindJammer is 24/7 Service is mostly good to great with the occasion fail, probably due to capacity or overcrowding of non booked My time Dining, and folk who overstay meal times in the buffet. Loved the Sorrento Pizza. Gluten Free pizza was one of the best! And the pizza cook was totally involved in the order. Coffee card ... won’t do that again. I’ll simply buy a cappuccino if and when I want one. We did not bet an alcohol package but did get a soda package. Didn’t use it much as the machines were off line the whole Cruise. CRUISE CRITIC ROLL CALL was fun. Don’t miss that! Champaign and sliders provided and a swag of gifts Don’t miss Pixels, or the Theatre Royal. Trivia is a laugh a minute. One disappointment was the LACK OF CRAFT and the colouring for adults was a gossip session, best avoided. Statesroom has more storage than we could use, USB ports. Take euro and USA adaptors. Read Less
Sail Date: January 2018
I would not do back on the Harmony Too many kids and programs all geared got kids. Music much too loud. Excellent cabin steward and good food in the dining room with good waiter.The Windjammer Cafe was always messy and we would not eat ... Read More
I would not do back on the Harmony Too many kids and programs all geared got kids. Music much too loud. Excellent cabin steward and good food in the dining room with good waiter.The Windjammer Cafe was always messy and we would not eat there.Unfortunately this new ship does not get high marks from me. The entertainment was poor and the headliner show was terrible. Grease was good. The music on the outside was very loud. The only movies they had were for children.The television channels had very few movies. The balcony doors did not block out the sound from the loud music. We have gone on many Royal carribean ships but this one did not meet the mark.The Diamond club was very nice but did not have any windows.We will sail again with Royal but not on this ship. Somehow it fell below our expectations.They need to look into offering more shows and movies for the adults on board without children. You could hardly walk in the common areas do to children running around. Read Less
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