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392 Royal Caribbean Port Canaveral (Orlando) Cruise Reviews

I had heard a lot about the largest cruise ship and wanted to try it now that it is sailing out of Port Canaveral. I was disappointed! I will say that the logistics for boarding were quite good. We left our house at 11 AM and were ... Read More
I had heard a lot about the largest cruise ship and wanted to try it now that it is sailing out of Port Canaveral. I was disappointed! I will say that the logistics for boarding were quite good. We left our house at 11 AM and were onboard the ship at 12:45. I am not a great chef, but I sure could outperform the pastry chef. All the deserts in the Windjammer were subpar with the exception of jello. Given time I believe they can mess that up too. Given a couple weeks to experiment, I would be able to produce better tasting items all across the desert stand. Of particular disgust were the donuts. How hard is it to make a tasty donut? Mobile carts fry the dough and come up with tasty products, not so the Oasis chef. There is a Johnny Rockets on board so it is possible to get a tasty hamburger, just not in the Windjammer. The pancakes were so hard they could be used as frisbees. I would say the same for the hardness of the French Toast except ithe were not round. Perhaps the thing that bothered me the most was when I went to take a sauna. On all other cruises I have taken, they have been free. The Oasis is a colossal rip-off in that they obligate you to purchase a week sauna pass for $119. On the positive side, the shows were very good and we saw 6 different shows. The entrees in the Silk Dining Room were passable, but the deserts not so much. The apple pie is horrible with no taste. The chocolate cake seemed like it last saw an oven in Orlando. The only fresh desert seemed to be the creme brulee. I realize that we are no longer in the golden age of cruising like in the 80s when the fine foods were served in the main dining room and there was a midnight buffet with carved ice figures, but to close the Windjammer at 8:45 does not leave many options for a late night snack. Much was acclaimed about Central Park, but what it is a just about all specialty restaurants on both sides. The cabins also left something to be desired. Normally there is a curtain for privacy when you have more than two people to a cabin, not so on the Oasis. The tissues and toiletries are all from China, not what I would expet from the largest cruise liner. We were on deck 11 starboard aft in Cabin 722 and I will say that our cabin steward Dean was the best we have ever had. I bring a post it pad so I can leave notes for the steward when something runs out or needs to be changed. The only times I needed to request something from Dean was when the battery on our room safe expired and when I asked for a plastic bag to put ice in for an injury on the Flowrider. It seemed like at least half the activities were classes that eventually tried to sell you something. There was also a problem with the starboard aft elevators where we would go to the port elevators rather than wait longer. The flowrider was fun. I mastered the boogie board, but not the stand up board. The zip line was way too short. The rock climbing walls were good. Read Less
Sail Date January 2018
We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC. I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for ... Read More
We travelled with a family of four, two teenage boys 13 and 15. I’ve been on 5 cruises before this it was my first trip with RC. I’m so torn as I write this review…I worked so hard on my ‘tips and tricks’ I wrote them out for my family before the cruise based on the reviews here and then added to them with my own during the trip. I decided I’m still going to post them as people may find them helpful. And our trip wasn’t all bad, the ship is beautiful, the ports gorgeous, the entertainment the best I’ve seen on a cruise and the food at the specialties amazing. The spa was fantastic too, Drew the manager is an amazing person, don't miss a seminar if he does them on your trip and for treatments ask for Laverne! And our waiter Adonis at the American Grill he was just the kindest soul and excelled at service so…when you put it all together it’s just confusing at best. Here’s some tips; 1. Water stations are everywhere and debatably better than the bottled water, bring a reusable water bottle 2. Bring a highlighter, lanyards and clips for towels – I also saw people stretch T-shirts over the back of their chairs…made them easy to find 3. Prebooking all the shows before the trip was easy/better then lining up, the comedy show was all booked up but getting in on standby was no problem and they added a show in the big theatre the last night. All the shows were amazing no complaints. Cats has always been a fav. You can also book restaurants and shows on your TV in your room once you check in...sadly the RC website is not set up properly for this if you order the 3 night dining package it will still try to charge you the flat fee if you try to reserve a restaurant online before you go so you can't do that unless you want to pay twice for the same thing and then try to get a refund. If it's a free restaurant like the Solarium it's no issue. 4. We bought the 3 night dinning package and would recommend it you get 3 dinners for the price of 2 at specialties as well as 40% off bottles of wine at any restaurant (the my time dining ones too!) We at ate Chops, Giovanni’s and Central Park 150 all amazing food and service 5. The drink package just wasn’t worth it for us with already having the 40% off wine and we also had our kids with us so…but I ran into a lot of young couples that thought it was totally worth it. Sometimes they will bring out a 10 drink card for $80 on day 3. 6. If the Beatlemaniacs are on your cruise don’t miss this event, these Toronto musicians are amazing – Terrance Gowan is in the band 7. The Globe and Atlas pub gets overlooked sometimes I think but they had a musician from Halifax he was so good, I felt like I was in the Irish pub at the New Yorker Hotel in Vegas. 8. Even if you are a night owl get up one day at 6am and walk around the ship while everyone is sleeping, you won’t regret it, you miss so much when it’s busy and it really is an architectural wonder…then watch the sunrise in a cozy wicker loveseat in the solarium, just breathtaking...maybe grab a starbucks first. 9. The hot tub just outside of the solarium is a great place to watch the ship port. It is really interesting the way it backs in to some of the stops and if you’re lucky you may have the hot tub to yourself if it’s early. 10. If the cruise director Tim Conner is still there figure out where he will be each night as that will be the best party for sure. 11. By the car in the promenade there is a little stairway that is easy to miss if there is a lot of people and it is a shortcut to the casino 12. Try to do your daytrips in the morning, so you have a quiet ship to relax on in the afternoon on days you are at port 13. The ATV buggy/snorkeling trip in Cozumel is really fun as is the river tubing in Jamaica...Chukka tours I think. 14. If you miss an event like the belly flop contest it’s often on TV afterwards 15. You’ll get free wifi for five minutes if you download the RC App while onboard 16. Airport transfer from RC is $37.50 per person so it’s a lot less to rent a car if you have more than 2 people, we used Budget and Alamo both have shuttle service. 17. Bring your own luggage off the ship during disembarkation, it’s way easier 18. We paid $3,200 Cdn for an oceanview balcony that sleeps four in the second week of January/2018 – booked 3 weeks before the cruise. We were happy with the room…a bit squishy now that my boys are older but we managed. 14602 does have a larger balcony because it is positioned in the centre of the ship where it curves out a little. The downsides and they are doozies; 1. I sprained my ankle on the first day on the zipline, I asked the staff to repeat instructions and could not understand what he was saying he was rushed to get me out, so needless to say I landed wrong and got a sprain. Still not sure but I think it's two steps on yellow and then jump on green. Nothing like how to stop on other ziplines at all where you have a glove or there's a bumper, I wish they'd just add bumper. I read online about other similar experiences on the zipline, mine was not the first ankle to be sprained. So by the 3rd day of it still in pain I went to the medical office to get a tensor band where I found it full because there was a 2. Massive outbreak of norovirus – ship was on high alert – everything was being super scrubbed down, no fruit at bars, most staff wearing plastic gloves etc. people throwing up everywhere. Many were quarantined and walked off the ship. From the review it sounds like it's been there for few weeks. However, trying to stop norovirus is like trying to stop a flu outbreak in an office...sadly impossible and not RC's fault they did their best. 3. The aquapark in Labadee, Haiti has a scuba instructor not a real life guard – this is not acceptable…a TON of accidents happen here with people being airlifted out. I would not let my children in that park without several real lifeguards attending and I would still stay on the dock and watch them or go with them. I was mortified at how many parents thought this was a babysitting event. I used to be a lifeguard and I watched my 13 year old son like a hawk there and he was impossible to track from one angle you need several guards…it’s just not safe. 4. The ships staff was overwhelmed and grumpy, not all but many – I’d say 60% typically this is a middle management problem as we saw several frontline staff being berated by management. Also was mortified at the behaviour of some of the guests. I actually saw a lady get upset at the ice-cream parlour staff because they ‘haven’t had my ice cream flavour 2 nights in a row’ while we were at sea. The front-line staff really gets it from both ends…however…customer service should not falter…it’s a big problem with RC from the reviews I’ve read, I hope they find a way to fix it. The only way I can describe it is if you tried to chat with some staff (not all) they’d automatically jump into defence mode…for no reason…that’s typically due to always being berated from guests to management, not a great way to be treated…yet also not an excuse for rude service. 5. The ‘next cruise’ sales well wow. I went to try to book for next year on Symphony or Harmony and the discount was terrible, the guy (Chris) was dismissive and couldn’t wait to end the conversation. He did not want to offer any info about the ships or just general pricing. He was however, really excited about the two men who wanted to book with him tomorrow and kept winking at them…have not seen sales tactics quite like that before…needless to say we left without booking and I’m not sure I’d book with RC again based on the overall experience. 6. I complained to them on Twitter and received the equivalent of a digital shrug. Albeit a polite one. Maybe they will look into things but I really didn’t get any sense of accountability. I suppose they are well aware we signed all the waivers. 7. A week after the cruise I learned from a physiotherapist that my progressively sore neck is whiplash from the zipline so I am now also receiving treatment for that as well as my sprained ankle. 8. We had 11 foot waves at sea so it was rocky, some people were sea sick. Apparently that ship has seen 40 foot waves! I'm ok with waves but if the motion bothers you, you may want to bring some gravol, etc. Having said all this my biggest regret is not being able to dance until a little bit the last night due to my ankle…I really did try to enjoy myself. It was just hard while limping around and watching people being sick & grumpy. Anyways, this was my unique experience on Oasis of the Seas I hope yours is better. Read Less
Sail Date January 2018
We're experienced cruisers in our forties and travelled with our daughter and partner who had their own cabin. This RCCL ship is a small step up from Carnival but not by much. The entertainment was sub-standard even for a cruise. ... Read More
We're experienced cruisers in our forties and travelled with our daughter and partner who had their own cabin. This RCCL ship is a small step up from Carnival but not by much. The entertainment was sub-standard even for a cruise. The drinks service and provision thereof comical, firstly the Chandon and as a European we 'let it go' that this is called Champagne onboard but when the Rising Tide bar is passing off sparkling perry as house champagne that is just taking it too far. On that subject finding Chandon is a challenge, we experienced there being none available at more than one bar and denials that they even stocked such a thing, when it was on the drinks menu and reluctance to source it when asked if not refusals. As a Diabetic II and by preference I elect to have sugar free mixers although natural sugars are fine for me, on this ship you can get Diet Coke, Diet Red Bull and Water nothing more. Now before you scream "Hey use the Freestyle machines!", well only one on the entire ship worked and frankly why should I have to go get my mixer that's what I give the barstewards (see what I did there?) my tip for. The service itself was mixed, some good, great or entirely useless like the moron in Sabor that tried to pour Diet Coke on top of Coke when we corrected her for the second time. Duh. Speciality dining was ok and the Izumi restaurant was well worth it, the other two we tried not so great and honestly not even memorable. The Wind-Breaker buffet was God awful unless you are a fan of pizza, hot dogs and burgers as many are but trying to find simple veggies was challenging unless pre-mixed with other dishes. Thankfully I enjoy Indian foods and found good options there just before scurvy kicked in, although a banana was only available in the Spa / Gym and grudgingly spared from the smoothie ingredients pile by surly the short order fook. I found the staff generally willing to make any excuse not to do a job rather than serve a customer request. The photographers were a pain in the backside, I'll put up with them in public areas or at port but in a speciality dining just b--gger off and they do not like being told so. If you like some peace and quiet you can forget it because any designated area for adults only are unenforced. The Solarium is such a place but the restaurant full of families, the outdoor seating for eating the same and the kids are screaming away and running about in the adults only area. The staff do nothing even when you bring it to their attention, I observed an elderly lady being verbally abused by a parent when she asked if they could control their kids and she made a great point, "You have the rest of this huge ship, we have this, so why don't you go there and let us be. It's our vacation too!". She lost her temper and you wonder why, that's not a holiday experience... For six days of seven on our deck the corridor smelled of sewerage. The grey water in our cabin had black / brown flecks floating the entire week, at the magazine rack the splash marks were awful and it hadn't been wiped in weeks, the phone covered in dust, inside the cupboard every horizontal the same. We dropped a wedge of lime onto the carpet and noticed it in the morning but decided to leave it around day four just 'to see' and it was there the day of departure. Vacuum, yes onboard nobody can hear you scream. It's no wonder there was a Novovirus outbreak. We reported all this and RCCL were condescending to say the least, they even suggested I cruise on a higher end ship in future or in other words Sir, you are a snob. Be aware then, as you are all lower class than me you will be expected to smell sh-t and like it, rednecks. LOL. I'll not be back on a RCCL ship ever. Read Less
Sail Date January 2018
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining ... Read More
Got a last minute deal and was closer to drive for us Windjammer breakfast was poor, overdried toats,dried waffles,hard pastries (croissants,donuts for the whole week),missing fruits, missing tables and lots dirty tables. Main dining room for supper :often tables not ready (wait time 20 min) food overcooked (fish,lobster,lasagna) and often not hot,(lukewarm) often brought coffe after we had finished our desserts.. People not very friendly compared to other ships We have cruised over 30 times. Our luggage had the handle broken when arrived in our room ,ok they fixed it but it was brand new. Often washroom was missing soap at different floors and Royal had just had bad experience with over 300 passengers sick about 2 weeks earlier,we figured the ship would be always clean and spotless (not the case). Plus side,stateroom attendant very good and room kept well cleaned. Very good shows and headliner show,good spa experience. Guest service after midnite is limited to only 1 employee ,so expect long delays especially on the last night. Read Less
Sail Date December 2017
Traveled to the Bahamas (Nassau and RC's Coco Cay) on Royal Caribbeans Majesty of the Seas from Port Canaveral Florida. December 29 to January 2 my wife and I brought in the new year of 2018. Weather for entire trip was fantastic. ... Read More
Traveled to the Bahamas (Nassau and RC's Coco Cay) on Royal Caribbeans Majesty of the Seas from Port Canaveral Florida. December 29 to January 2 my wife and I brought in the new year of 2018. Weather for entire trip was fantastic. Ocean conditions for entire trip were fantastic. These are a few of my reviews of the ship, trip, experience. Stateroom was ok but the bathroom was all rusty and in poor shape. Ship onboard WiFi is a joke, don't bother spending the money if you plan to do anything more than checking email. Dinning/food options were very limited, my wife and I have plant based diets. Coco Cay was very disappointing, overcharging for every conceivable need on the cay. Most passengers that debarked early were back on ship within 3 hours of arriving. Debarkation for our Nassau port of call was extremely unorganized and very stressful for all passengers that I talked to. No noticeable issues or events with regards to security. We both felt very safe on the island and had a great time with the locals and our taxi driver who took us all over the island. Our overall experience could have been so much better if they had better food options. Read Less
Sail Date December 2017
We decided to try our first cruise to celebrate a close friend's daughter turning 21. There were 8 of us--2 sets of parents and 4 young adult children. All 8 of us were disappointed with our cruise on Royal Caribbean's Majesty ... Read More
We decided to try our first cruise to celebrate a close friend's daughter turning 21. There were 8 of us--2 sets of parents and 4 young adult children. All 8 of us were disappointed with our cruise on Royal Caribbean's Majesty of the Seas. The dissatisfaction started with information available (or the lack thereof) prior to the cruise. We called RC several times in advance to get basic information--and in most cases, came away with questions still unanswered. On the last call, we were totally shocked to learn that the customer service representative attempting to answer our questions had never even gone on a cruise! The cruise itself was just as bad. First, upon arriving on the ship, rather than have customer service reps available to point you in the right direction, they instead bombarded us with "sales" people--trying to sell us everything from drink packages to internet to private parties for New Year's Eve. The pre-cruise "pitch" that the price of our cruise was "all-inclusive" was a joke. You couldn't even have coffee or a soft drink with your meal without buying expensive drink packages. Food on the cruise was mediocre at best. The buffet menu was like a school cafeteria--food sitting out quite a while--and the quality and choices poor. The main dining room wasn't much better. "Premium" menu items that you had to pay for should have been standard. Food took a long time or in some cases never came (5 of our party of 8 left one night after waiting 15 minutes for a souffle dessert that never came). The taste, quality and choice of food (hardly any fish was available and when it was, it was bland such as "cod" fish) was poor. The pool was small and insufficient for the number of passengers on board. Service from any bar areas was slow and in many instances crowded. While the main dining staff were generally friendly--the staff in the bars and cafes were not as pleasant. The room attendants were friendly and generally did a good job, but the delay in posting any information on daily itineraries (it would have been helpful to have the times of the shows on board farther in advance to plan activities) was inexcusable. Entertainment was poor. The singers (and particularly the dancers) were not that good and the range of material and performances was very disappointing--certainly not a professional standard. Although our boat held 2,200 passengers, it seemed rather small. 2 of the 4 nights had terrible swaying--so bad that our dresser drawers from the rooms would open and close all night due to the rocking of the boat (a simple clasp on the drawers would have helped). And although we purposely took a cruise over the New Year's holiday, the New Year's activities were rather lame (for $100 per person we could have paid for a smaller private party on board). Aside from a small band, the only activity was watching CNN countdown on the large screen TV on the pool deck. (The choice of CNN seemed rather inappropriate given the politicalization of this network. Either the cruise director was trying to make a political statement on his own views, or was very naive. Certainly a network station--ABC, NBC, etc would have been a less controversial choice to impose on all passengers.) This ship only made 2 stops. One was Nassau, Bahamas. While it was okay, it seemed silly to stay in port until 11:30 pm--there was very little to do in Nassau after 6 pm. The second stop was a private island nearby. The beach was okay--but a bit pricey ($25 per person for umbrellas) and rather limited activities. Getting to and from this island was a bit more difficult as there was no "port" or "dock" to use--so they used ferry boats to take passengers back and forth. Overall, not an experience any of us would recommend or do again. Read Less
Sail Date December 2017
Old ship, sewage smells, atlantis excursion is a ripoff. Paid $360+ for Atlantis, was so crowded we couldn't even get a seat, was told we had until 2pm, actually had to be on last bus by 12pm and waterpark didn't open until 10am, ... Read More
Old ship, sewage smells, atlantis excursion is a ripoff. Paid $360+ for Atlantis, was so crowded we couldn't even get a seat, was told we had until 2pm, actually had to be on last bus by 12pm and waterpark didn't open until 10am, so we had one and a half hours there total, for $360+. Ship smells, had bathroom flooding issues on pool deck and stalls not working in deck bathrooms. Rooms are dated as the rest of the ship is. Our stateroom attendant, however, was wonderful. It took over an hour to get off the boat when we got back to port. The stop at coco cay was fabulous though, that island is beautiful and we had all day there. The food was decent, and the drink package was well worth it. Internet is pricey and they wouldn't allow us to add it to our drink package. If I cruised with royal caribbean again it would definitely be on a newer ship only, and I would not purchase any excursions. Read Less
Sail Date December 2017
4 days cruise and food in main dining served cold. extra for surf and turf $35/person (annoying) We skip 2 nights to eat at Buffet Extra (6.95 + 18% gratuity) to sit at their Johnny Rockets restaurant to get Burgers and fries ... Read More
4 days cruise and food in main dining served cold. extra for surf and turf $35/person (annoying) We skip 2 nights to eat at Buffet Extra (6.95 + 18% gratuity) to sit at their Johnny Rockets restaurant to get Burgers and fries (Seriously) Staff very friendly and great service. Nothing to say about then they are committed. Old ship and old cabin. When you enter the ship you are almost attack by their staff who want to sell you beverages Excursions,spa etc.. Even Beverage packages the add automatic 18% gratuity and on the bill they want you to sign they have space for additional tips (Come on Man!!) We had the deluxe beverages package and when offshore excursion they were offering before you leave the ship 'Evian bottle of Water' but was told not included in my beverage package (Seriously) We did not like the fact that they keep trying to sell you all kind of stuffs. Even the Captain once over the speaker was giving infos on our location temperature forecast etc. and at the end talking about a sale going on.. Wow I just couldn't believe it he had to do is commercial Read Less
Sail Date December 2017
This was a get together for extended family. We were assigned my time dining and I was unable to get a reservation before 8:45 pm 2 months before sailing. Again I tried onboard and failed. Doesn’t work when you have little kids along, ... Read More
This was a get together for extended family. We were assigned my time dining and I was unable to get a reservation before 8:45 pm 2 months before sailing. Again I tried onboard and failed. Doesn’t work when you have little kids along, problems trying to get solarium bistro and coastal kitchen. Had to resort to The Trough (Windjammer) some nights. It was loud and crowded. Lunch food was not great in any of the choices. Not worth the price paid. AND Diamond Plus is now the same privileges as Diamond so the lounge was uncomfortably crowded with not enough seating. And I didn’t get a bathrobe nor was there coffee for the in room coffee pot. Concierge lounge is for top suites only. Junior suites get nothing extra except coastal kitchen for dinner if the top suites don’t fill it but the jr suite card doesn’t open the locked door so you have to knock and knock until someone notices. Better management is needed to keep me Loyal to Royal Read Less
Sail Date December 2017
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the ... Read More
We always sail Royal Caribbean because of the service, structured dining so we have the same waiters and such, and the shows. There is always plenty to do! However on this one... forget it! Too many out of pocket restaurants, and the shows.... well who would know? They book before you even set sail. Forget whimsically deciding to attend a show, you can't. There are TOO MANY PEOPLE! This ship is by far the worst one. The pluses I would say are the wait staff, room attendants, food is amazing, and some of the little entertainment like trivia, a lot of hot tubs, pianist, guitarist and things like that. We brought kids and they loved the character pop ups, however we wanted to ice skate and couldn't. The line to register was obscene! I have never had issues doing these things or attending shows before, and boy have I always loved the shows! But this one really disappointed me, I really hope this new booking policy doesn't carry to other ships or RC will ruin their cruise line for me. Also the pool deck is big, always found a chair but the flooring is DANGEROUS! I almost fell at least 6 times myself, do not let your kids run!!! There are lifeguards now though so that is a major plus. Read Less
Sail Date December 2017
Just wanted a relaxing three day cruise and while we did relax, it was not easy. The ship is old and shows that it needs a complete refurbishment which is coming up next year. Issues ran from extremely slow bar service, slow and slower ... Read More
Just wanted a relaxing three day cruise and while we did relax, it was not easy. The ship is old and shows that it needs a complete refurbishment which is coming up next year. Issues ran from extremely slow bar service, slow and slower service at the Starbucks coffee station, Internet that was costly and slow as well - see a pattern here? Lots of inefficiency all over the ship. Entertainment at night was pitiful. Music in many areas was both too loud and it all sounded like bad modern techno junk. No rock and roll or country. Cabins were dated which is to be expected. Only redeeming item was that many of the items we ate were very good. Not all, as some were institutional in taste so you had to be lucky in what you chose. And the waiters could not be trusted to help you select the right item either. All in all, we will not be returning to a Royal cruise when we next sail. Read Less
Sail Date December 2017
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is ... Read More
We chose this ship for our Christmas gift to each other. And Port Canaveral is only 45 minutes away from our house, and the good reviews it has received on, Cruise Critic. This ship is huge! if you have any mobility problems this is not for you! Walking stem to stern is 1,800 feet make this trip just for your meals and you’ve walked 1 mile. Shipboard activities, any activity, that involved communicating with the crew was difficult. We only speak English so if the crew was speaking English the accents were unintelligible. Service did not come with a smile, they had their 18% gratuity built right in. Buy a can of beer $ 8.00 plus $ 1.44 tip! $ 14.00 liquor plus $ 2.52 tip, $ 16.52 total, for 1 drink! When was the last time you went up to the bartender ordered 4 drinks and gave a Ten dollar tip for your his or her two minutes of time? I was served a slimy shrimp cocktail, room temperature, the waiter said he just took it from the refrigerator. Maybe it was from the refrigerator in our room? Why our room? Because there was a mini-fridge in our room didn't work, the response from steward was, it is just a cooler, not a refrigerator, OK! The food was poor and the service was tepid. The food on the Oasis was bad, bland, dry, and recycled, yes recycled, like a beef loin that was not used up for a dinner service would go into the fridge and would resurface the next day as Beef Bourguignon. Room service is free except for the $7.95 delivery charge and the 18% gratuity. The ship is beautiful, service not so good, food was bad, the room was OK. Outside the cabin was always hot. I had to change shirts every time I came back from being outside our cabin, soaked in sweat. I would not recommend, Oasis of the Sea, to a friend. Read Less
Sail Date December 2017
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. ... Read More
I chose royal carribean having heard of its reputation as the largest and best cruise liner. I have previously travelled on princess and Msc cruise ships but unfortunately the overall experience did not match up to these two cruise lines. The ports St. Thomas, San Juan and labadee were really poor, as were all the excursions. Be aware that there’s nothing to do in San Juan activity wise except walk around and also you do not experience the true Haiti in labadee, it’s private royal carribean land that is denied to the natives and sugar coated. Royal carribean expect to be tipped on absolutely everything- where’s the rationality in charging a gratatuity of $13.50 for a box of popcorn which cost $2.50.....? The food in the main dining room was really decent, but the same could not be said for the windjammer cafe, especially at lunch time. The choice of desserts was disappointing and exactly the same everyday- they just changed the colour of the cakes and who wants soggy bread and butter pudding with vanilla sauce everyday(why couldn’t they serve custard, cream or ice cream)? The captain drove the ship quickly and my partner and I were sea sick half the time so we missed out on many activities, unfortunately medication did not work for us Read Less
Sail Date December 2017
We went on this cruise with our daughter and several of her friends for her birthday. The entertainment staff was exceptional. They were the highlight of the cruise. Our waiter and his helper were also exceptional. Beyond that, it was ... Read More
We went on this cruise with our daughter and several of her friends for her birthday. The entertainment staff was exceptional. They were the highlight of the cruise. Our waiter and his helper were also exceptional. Beyond that, it was less that acceptable. There were constantly dirty dishes in the hallways and cleaning equipment left sitting in the halls. The food was sub par. Nothing stood out. We have been on other cruises where we felt completely pampered and taken care of. This was not the case with this cruise. You were constantly being asked to buy something that would be additional money such as pictures and drink packages or specialty eating venues. Although our wait staff did not promote it heavily, there was food on the menu that was an additional purchase. Crew members would walk past you without acknowledging you. When we were leaving the ship there was often a line which is understandable. However, one elevator went to the first deck which was to be used for disabled parties. This was used by others who were not disable and they would then slide into the line while others were three floors up waiting in line as they were instructed. Nobody was monitoring this behavior. Much of the crew seemed to have an "I could care less" attitude. It took FOREVER to get a drink, especially at the pool bar. Read Less
Sail Date December 2017
Girls trip on Majesty of the Seas. Ship was ok but really needed a update! Hallways and stairwells had a really bad smell! The cabins were very small and we ended up over the anchor which made a terrible noise everytime they dropped it. ... Read More
Girls trip on Majesty of the Seas. Ship was ok but really needed a update! Hallways and stairwells had a really bad smell! The cabins were very small and we ended up over the anchor which made a terrible noise everytime they dropped it. Food was just ok!! Could not understand our waiter but he was very polite! Was disappointed in the food choices! Show was just ok! It was cute with bad costumes and wigs! Staff was very polite and nice all the way thru the cruise! I always like going to the casinos and it was ok. Never found the area of the ship where the clubs and karaoke rooms were. This was our makeup cruise from when the hurricane came thru in September and we were cancelled. We love to cruise and only have heard great things about all Royal Caribbean ships! We were not impressed with this ship!! Cannot recommend this ship if they don't update! We were all disappointed! Hoping it gets its updates or is retired Read Less
Sail Date November 2017
My wife and I have enjoyed Royal Carribean for the most part for all of our cruise wants and needs... Not the case on this cruise.... We travel with several others, we had 12 suites... The suites were normal but clean, the bathroom was ... Read More
My wife and I have enjoyed Royal Carribean for the most part for all of our cruise wants and needs... Not the case on this cruise.... We travel with several others, we had 12 suites... The suites were normal but clean, the bathroom was clean but the toilet backed up several times which of course caused a terrible smell... Our suite was under the pool deck, the noise was so loud it was impossible to get any sleep, we were up until 2:30-3:00 every night of the cruise... Calling the guess relations desk was a waste of time, they stated there was nothing they could do and they were extremely rude, not what you typically get from guest relations in most cases... The food in the dining rooms was great and our waitress was the best... That's about the only good experience on this cruise...Whatever you do stay away from the machines in the casino, they are much to tight to win even the smallest amount... This cruise ship, staff and destinations is just not worth the money... Read Less
Sail Date November 2017
Terrible for kids over 5 years of age (they get a little splash pool). No water slides, terrible pools, and very inadequate activities in general. In order for ship to sell tons of balconies they created these open spaces running through ... Read More
Terrible for kids over 5 years of age (they get a little splash pool). No water slides, terrible pools, and very inadequate activities in general. In order for ship to sell tons of balconies they created these open spaces running through the middle of the ship. But that gutted the top deck and thus the swimming pools. Got soda package and only 4 soda areas on entire ship that we found (1100 feet long by 17 decks tall... go think about that for a second). 1 in 5 times the syrup was out or the machine had computer language errors/broken in some way (that's how they save money is it's too far to go get a soda). The zip line lasts 4 seconds, there were only about 15 putters for mini golf, and daughter was told she may get blisters on hot rock climbing wall if she climbs high. Central park kind of a fake selling point. It is only there to create even more interior balcony revenue to ship, and is the place where they placed entrances for the for premium-pay restaurants. Bar server staff (pool side) always trying to sell up-charge drinks. Popcorn in theater costs money. Even some main dining room food costs extra. On formal nights there is no place for your own photo and they will NOT let you use their spots. On board tours (galley and other behind the scenes areas) cost $119 per person. There is no promenade deck/walkway. They put the lifeboats in the way of your view (to make room for another row of ocean balconies) so it's a dark running track instead. Disembarkation was frustrating as anyone paying for luggage help was escorted to front of customs line. My-time dining staff were extraordinarily friendly when you consider you only have them for one night sometimes. Find another ship!!! Read Less
Sail Date November 2017
I chose this cruise for the price- thought I was getting a good deal 1st day I got a note from ship stating that since I hadn't picked a time for "My time dining" they had set me up complimentary at the Solarium Bistro. ... Read More
I chose this cruise for the price- thought I was getting a good deal 1st day I got a note from ship stating that since I hadn't picked a time for "My time dining" they had set me up complimentary at the Solarium Bistro. When we went to the Bistro it was full so wound up going to the buffet for dinner. When I tried to make reservation for the main dining room later, I was told it was booked for the entire cruise- so never had a chance to have a nice dinner. I see now why they do prepaid gratuities for my time dining. I myself have never given gratuities for a service I wasn't allowed to use, but apparently with RC that's all right. Also way too many kids on board, which is to be expected, but they were left with no supervision. Couldn't enjoy the "Adult hot tub because of kids splashing and playing in it, and not just the teens, were also several 9-10 year olds, with no supervision, and no ships crew to ask about- so had to give up on relaxing there. Did enjoy the entertainment, but again half the seats were being "Saved" even though announcements said this was not allowed- again no crew enforcing any rules. Teen area was a mess with food tossed about, and kids just being destructive. Again saw no crew members around. Read Less
Sail Date November 2017
Deffinately not worth the money. Soo many things were an up charge(like I didn't spend enough getting on the ship already), and the people who were supposed to be in charge of guest service were terrible. The only people who were ... Read More
Deffinately not worth the money. Soo many things were an up charge(like I didn't spend enough getting on the ship already), and the people who were supposed to be in charge of guest service were terrible. The only people who were actually good at interacting with the customers were the wonderfull people in the dining and the super sweet people who cleaned my cabin. I came with my family and in the first few days someone reported my 17 year old brother missing, so instead of contacting my mother(his legal gaurdian) about it they conducted a search and turned the ship around. After finding him they threatened to kick us off of the ship and proceded to tell us that he(a 17 year old, not a 5 year old) had to be with my mom for the rest of the cruise. Apparently when you're almost an adult you can't take care of yourself and need constant supervision. Customer service wasn't much help with anything, and we spent a rediculous amount of time there. Other than that basically everything on the ship cost money. You want icecream, you better have money. Coffee, they have a starbucks, and you bet your lucky booty it's gonna cost you, a lot of dining places cost money. They try to get you to buy everything! Then comes my club experience. The DJ sucked. He switched up the music, and when I requested more up beat music he decided to play "chasing cars" by snow patrol. Then the boat started rocking more than usual and he decided that was the perfect time to play "titanic". In all honesty he would have been better replaced by a play button. Getting back on to the ship was very lackluster, I felt like I was being hearded like cattle. I favorite part was when I was finally able to get off the ship. Never cruising with them again. Read Less
Sail Date November 2017
food was cold in the dining room and when questioned the supervisor chastised the waiter when it was the kitchen's fault. Wait staff was great. Staff in Windjammer very lax, person on the door was busy dancing and another was too ... Read More
food was cold in the dining room and when questioned the supervisor chastised the waiter when it was the kitchen's fault. Wait staff was great. Staff in Windjammer very lax, person on the door was busy dancing and another was too busy talking rather than cleaning the tables. Room was not very big and not clean in the bathroom. The Pullman bed was not good for an adult and we weren't told that when we booked. This is my third cruise on this ship and the first time it was bad. Think the staff knows ship is not coming back from drydock and wondering if they will have jobs. Our friend was on her first and last cruise after this one. I feel sorry that she won't experience the great times that we have had cruising. After three times on this ship and 2 more Royal Carribean cruises, I think I will look at other cruise lines in the future Read Less
Sail Date November 2017
Chose this cruise for a short getaway before the holidays. Sailed on Majesty many years ago and visited same ports, so looked like an easy, relaxing few days away from the hustle of preparing for the holidays. RCI dining appears to ... Read More
Chose this cruise for a short getaway before the holidays. Sailed on Majesty many years ago and visited same ports, so looked like an easy, relaxing few days away from the hustle of preparing for the holidays. RCI dining appears to desire people go to speciality restaurant or order extra-priced items off the menu as, in general, food in both the dining room and Windjammer was only a slight cut above Golden Corral Buffet. (On the positive side, they did offer escargot every night!). Entertainment was generally on the level of a high school performing arts review with the exception of headliner El Gaucho...who was tremendous. Most distressing of all, there is the feel,ing that we are constantly being barraged with extras to part with our money...photo packages, drink packages, special excursions, spa treatments, etc. Could hardly walk anywhere without being hounded by on-ship vendors. In general, RCI, or Majesty at Seas, is probably a decent choice for an inexperienced traveler but no longer the best choice for the experienced or discerning traveler. Read Less
Sail Date November 2017
This was my first RCI cruise, I've done over 20 cruises in many categories, and this will probably be my last. There were good points like the entertainment was excellent, as were some of the specialty restaurants. However, much ... Read More
This was my first RCI cruise, I've done over 20 cruises in many categories, and this will probably be my last. There were good points like the entertainment was excellent, as were some of the specialty restaurants. However, much didn't work well. The junior suite we were in was supposed to have a certain category of shampoo, etc. - sometimes it did and sometimes it didn't. No big deal, but why not live up to your promises. Why make people fight for them? I definitely would not go for a suite again on RCI - the suite lounge and dining doesn't have any sound absorbing material and is outrageously loud....the food and service are no better than the main dining. I purchased a dining package and no one seemed to understand the benefits attached to it - like the discount on wine and the "a la carte" credits - got a different story from every waiter, manager, and customer service rep I spoke to. Then the reservations phone lines, TV system, and mobile app didn't ever seem to work the same twice - either down, or made unavailable for some inexplicable reason. These ships are very crowded and the systems don't seem to be up to the volume of people and variety of offering RCI makes. I guess there is a lot to do on board, but it usually comes with a line. Read Less
Sail Date November 2017
Traveled for my nephew's wedding on board. Never traveled Royal Caribbean before. Due to hurricane Irma damage, the itinerary changed and they PAID for a "Wedding at Sea". It took nearly a month for RCCL to accommodate ... Read More
Traveled for my nephew's wedding on board. Never traveled Royal Caribbean before. Due to hurricane Irma damage, the itinerary changed and they PAID for a "Wedding at Sea". It took nearly a month for RCCL to accommodate this request as the bride chose this ship because her birthday and day she met her husband were a sea day and the captain was not available. Wedding day and the onboard Wedding Coordinator actually performed the ceremony. On checkin, the agents took both her wedding gown and his tux and told them to pick them up at Guest Services once on board. Once at Guest Services, both were "lost" and not found until the next morning. Dining experience: Food was par, bland and cool to warm everywhere (except the lobster in the MDR). We were supposed to be Anytime Dining but they moved us to 8pm seating. No exceptions allowed! We can't eat at 8pm so mainly ate in the Windjammer buffet. Poor scheduling: The Art Auction was held in a restaurant way too small for the crowd and the artwork. Also lasted nearly 3 hours! Our room stewart, Nelson, was wonderful... very attentive and personable. We had a superior oceanview balcony. Room was always clean and Nelson kept the ice bucket full. Shows were ok. Specifically liked "Come Fly With Me". Both production crew and performers were amazing! Walked out during first intermission of "Cats". We noticed lots of rust on the riggings for the life boats... sorta scary thought. I was not impressed with this first experience with RCCL. Read Less
Sail Date November 2017
We chose this cruise because of the original itinerary and ports, but due to hurricanes we were not able to visit those ports - we were rerouted from Eastern Caribbean (St. Maarten, San Juan, Labadee) to Western Caribbean (Nassau, Costa ... Read More
We chose this cruise because of the original itinerary and ports, but due to hurricanes we were not able to visit those ports - we were rerouted from Eastern Caribbean (St. Maarten, San Juan, Labadee) to Western Caribbean (Nassau, Costa Maya and Cozumel). We were celebrating 3 big life events on this cruise and had planned it almost 2 years ago, so we were excited and certainly not looking for any reason to complain. However, we experienced pretty significant problems with Dining, Photo Services and Accommodations for our group of 6 (we had 3 cabins). We ended up with MyTime Dining because our travel agent neglected to follow up on early seating for us. We decided to try this dining option, but won't do it again. There were no MyTime dining reservations available, so we took our chances each evening and had sub-par service for 4 of the 6 nights we ate in the main dining room. We also felt that the food was below average on this particular cruise - not "world class" as we had previously experienced with Royal Caribbean. The dining room staff missed our birthday celebration (travel agent had supposedly conveyed and I also spoke with the hostess just prior to our meal that night), but it didn't happen. They tried to rectify the situation by having champagne and a slice of cake for the birthday boy the next night. They are really pushing the specialty dining experience on this ship (upcharge) and the Windjammer Cafe is too small to accommodate the number of guests who want to eat there - you need to know this. We had 3 rooms together on Deck 9 overlooking Central Park, but our daughter had to move to another floor on the other side of the ship because the music coming from the Park Cafe cranked up every morning at 6:45. After the 3rd morning and multiple visits to Guest Services, she was moved to a room on the 14th floor - when she visited that room to check it out, she walked in and found her new cabin steward using the toilet - he asked her to leave. Long story short - she got a new cabin steward and was able to sleep past 6:45 for the rest of the cruise... but, she wasn't near our group any longer and that was sad. On the last night we had a problem with Photo Services - long story and not worth getting into here, but $99 (and a few tears) later, we got our 6 photos that we thought might have been lost due to significant miscommunication on the part of the staff. On the bright side, we saw 3 shows that we thoroughly enjoyed --- Comedy Show, Oasis of Dreams (Aqua Theatre) and Headliner Show (make your reservations before you board, or you will have to stand in line in hopes that someone with a reservation doesn't show). And we made the most of our time in the ports offered to us. We also enjoyed 70's night --- the 6 of us and maybe 2 other people! In summary, we will avoid Oasis class ships in the future and will probably explore some other cruise lines now, although after our next cruise we would have been Crown & Anchor Diamond members. Read Less
Sail Date November 2017
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that ... Read More
I booked Eastern Caribbean, due to the hurricanes beating up Puerto Rico and St. Martin the original ports. RC decided to drop us off in the Bahamas and Mexico. Rather than providing a discount or refund for a Western Caribbean cruise that I didn't want, having been to the Bahamas and Mexico. I wanted off this cruise and they would not even offer me a refund ! Costa Maya is a filthy, poor, hell hole and Cozumel is only slightly better be ware do not venture off the beaten path ! Thank God for Senor Frogs in the Bahamas and Jimmy Buffet's in Cozumel or it would have been a totally bad day at port. The ship is huge, gorgeous and clean. The dinner menu in the main dining room was very good but I felt it could have had a few more choices of fish other than Salmon. TIPS Don't go off the beaten path in Costa Maya or Cozumel Disembarkation get a porter, it goes faster and easier Read Less
Sail Date November 2017
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