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392 Royal Caribbean Port Canaveral (Orlando) Cruise Reviews

Picked the cruise for the date and port. Service is very good but the staff looks exhausted. Few activities. Activities manager is not happy with annoying customers. Missed CoCoCay due to weather. RC does not advertise how many times they ... Read More
Picked the cruise for the date and port. Service is very good but the staff looks exhausted. Few activities. Activities manager is not happy with annoying customers. Missed CoCoCay due to weather. RC does not advertise how many times they miss CoCoCay which is billed as the highlight of the cruise. Nassau is not good. Blue Lagoon was not well maintained and they reserve the only good part of the beach for VIP customers. The food is bland. Freshly cooked and warm but bland. Did the bottomless mimosa brunch and galley tour. It was hit and miss. Did not care about employee of the month program and it seemed like they were stalling and filling time. Mimosas were good. The food was the same food you get at lunch ... nothing special and they don’t show the menu until you sit down so you don’t know that they are giving you less for $35 per person. The cruise industry is similar to the automobile industry ... some people get good deals and others pay full price for less. The boat cannot handle rough seas. We got tossed around too much for what little winds we went through. I do not recommend. Lobster, filet, lean steak, baked potato all cost extra. When you miss COCOCAY, you get nothing extra ... you just stay on the boat. Big disappointment and loss of value when you miss the port. Old boat. Tender ports will be missed due to even the slightes storm or winds due to safety reasons. They are deceptive. Plausible Ignorance is their motto. Website is useless. Customer Service line is poorly trained. Would love to sit down with the CEO in the park cafe and share a hard as rock stale cookie and a slice of cold pizza. Ask him if it is worth $1000 per person. The comic performed at 11:30 pm on the last day of the cruise only ... too late. Missed the parade of flags because it was too crowded. Pay for room service. Pay for coke. Pay for bottled water. Ice cream tasted like cardboard. Poor value. Read Less
Sail Date December 2018
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the ... Read More
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the words. Little did I know then that a few cruises later the ship would return early because of a gastrointestinal outbreak. Embarcation was the smoothest I have seen for 6000 people. The dining room is not big enough for the staff to squeeze around each other between the tables with toddlers running around unsupervised by lazy parents. They removed the daily newspapers from the fleet, which we didn't like, and they added alot more shops and ways to charge you for what used to be free. The gratuities rose again. You can't eat breakfast until 630am, which left us and 75 other people waiting in line from 6am to 630am for the windjammer to open. You can no longer get coffee 24 hours a day or just sit in the windjammer reading in quiet. The sanitation of the windjammer has gone down. Servers walk right by dirty tables to chat with other workers rather than clean up tables in front of waiting guests. I cleaned up tables a few times myself. The tables in the windjammer were dirty from the night before when we entered it at 630am. Just terrible. Because I could not get a hot egg from the windjammer, (all are premade and cold) I had to ask Edwin, an officer, to please ask a cook to make me a hot egg. The quality of the food in the windjammer was awful. While we were eating, a staff member interrupted our breakfast to try to sell us dinners at the various specialty restaurants. They really push this kind of thing. They try to milk you at every turn. It gets old really quick. Drink Packages! Massages! Specialty Restaurants! Climbing Wall! Ice Cream! SHOPSHOPBUYBUYBUY! Want to watch a movie in your room? Fork over $11.99 honey. It used to be free, but not now. The quality of the guests has slid some too. For example, I saw a few children in diapers with their parents in the adult-only hot tubs. Really? Do we all have to marinate in your child's piss and poop? If you do this kind of thing, dear reader, stop! After many years on RCCL and Celebrity, we finally made Diamond level, which has nice perks, but even the Diamond lounge was not wheelchair-accessible. Big chairs block wheelchairs and scooters from getting to the lower level. There is no wheelchair access to the upper deck of the Diamond lounge. Stairs only. The Comedy shows and the Love & Marriage show came on way too late.I hears from several guests that the CATS show was great, just too darn long. We saw the synchronized swimming show and the ice skating show which were wonderful! For daily trivia games, the venue could not hold all of the people who wanted to play. This kind of thing is not difficult, RCCL. Come on now! The Scooner bar was not wheelchair accessible because of the pole. RCCL could have designed the bar a little different to allow for the width of a wheelchair, but they didn't. Our room steward was the worst guy we have ever had in our 29 cruises. He was supposed to know that we needed 2 extension cords for our cpap breathing machines, as well as distilled water for both of us. We could not go to bed for four long hours after we arrived in our cabin before the cords arrived. We never got the clothes hangers we requested so we had to live out of our luggage the whole time. Several times we came back from breakfast or dinner to a dirty cabin. Not once was our cabin vacuumed or dusted or trash cans emptied. After 4 days, he put hand soap in the shampoo dispenser! This seems to be the new RCCL standard of quality. Our mattress caused me back pain. Complaining about the room steward got us nowhere. Our room steward was, however, quick to call our attention to the tip envelopes. As a small perk, we got two soda cups which were good for only 3 drinks per day, but the soda machines were frequently out of ice. Your unsuccessful attempt at getting a drink was counted as one of your three allowed. The infinity adult hot tub was wonderful when it didn't contain a stray child in diapers swimming in it. The charge for laundry was way too high. Our cabin was located on deck 14 with an interior balcony. We never slept one good night because of the noise from constant music, screaming kids and running people on the deck right above us. Our first excursion was a dolphin swim at the Atlantis resort. The ship hauled us all in an old, ratty bus with my manual wheelchair hitting other guests and landing in the stairwell, which is unsafe and illegal for it to be blocking the exit. According to the shore excursions brochure, lunch was included. Not so! I had to spend $53 for a water and a fish sandwich that a gas station would refuse to serve, and argue with the shore excursions people to get reimbursed. While they were clearly in the wrong, they argued about how much we had spent. I got the cheapest thing on the menu! They referred us to the Atlantis resort operator instead of telling the truth that they screwed up. Most of the activities were geared towards children, and there was no quiet place to sit away from noisy children. During our 2nd excursion, at Buck Island, St. Thomas the captain of our boat accidentally broke my personal prescription lens snorkeling mask then denied doing it. She refused to replace it at first, but then handed me one of the lesser quality snorkel masks on her boat and called it even. I had to argue for the next 3 days with the shore excursions desk people that my custom prescription mask was worth alot more than the used mask she gave me. She didn't break my mask on purpose, but she didn't admit fault when it was clearly her fault. The third excursion was at St. Maarten, the Ultimate snorkle and beach. We saw 1 turtle, 1 ray, fire coral, and 1 very big something. We received a free specialty restaurant coupon from our wonderful travel agent so I ordered crab cakes. The crab cakes were full of corn with one tiny flake of crab. I saw the servers talking among themselves when they should have been working. I am certainly glad that I did not pay for this poor meal and even poorer service. We asked for the gratuities to be removed, but guest services would only remove two days worthfor only one of us in the cabin. I had to argue about that little oversight. In the main dining room, my food allergy was not remembered by the kitchen or the staff. Once I got all 3 courses at once! There was no room on my table for 3 courses, so my husband had to hold one plate in front of him. What's going on here? Basically we paid the same for this cruise but received an awful lot less. We are never going to waste our money on RCCL again. Read Less
Sail Date December 2018
This was our 3rd Royal Caribbean cruise and our second onboard this ship - our maiden cruise was onboard this ship and it was great. 3 years later the ship is old and worn. First issue was the weather, it was windy and cold when we left ... Read More
This was our 3rd Royal Caribbean cruise and our second onboard this ship - our maiden cruise was onboard this ship and it was great. 3 years later the ship is old and worn. First issue was the weather, it was windy and cold when we left Cape Canaveral and didn't much improve over the next 3 days, so we missed the CocoCay stop. I understand this is not something RC controls and it's really a minor factor in this review. Lesson learned... don't book eastern Caribbean in December. WE selected "My Time" dining based on experience with it on a Princess cruise, however it's not really the same. What it allows you to do is change dinner reservations during the cruise, assuming what you want is available. Otherwise you are pushed to he side and seated as the cruise decides. Another lesson learned. The ship itself is tired and worn with all panels lifting away. The dinner menu is pretty much uninspired and food quality is OK. The absolute worst part was our cabin, 8150, it's below the Solarium pool deck and under a crew work area. We received a free upgrade to a junior suite and thought "good deal". As momma told me "there's no such thing as a free lunch". This has to be the noisiest room on the ship. We were kept awake all night on the first night with bumps, thuds, and metal-on-metal scraping over us starting about 2am. I mentioned it to our attendant and he told us to call "O" and complain. On the second night it started up again and was told they would investigate. It stopped about 3:30am. On the 3rd night it started again about 2am and once again I called. It stopped about 3 am. Tee next morning I went to the Guest desk and lodged a formal complaint. They gave me a 25% credit off this fare for use on another RC cruise (should have been 50-75%. I was assured that they would close the work area during our final night to stop the noise. Actually it did stay quiet until about 4 am, then it started up again. However, that brought to light another problem... a repeated creaking sound over the bed area. Hard to describe, but I thought my wife was wheezing. Turns out with all the other noises, this one was masked. Anyway, 4 sleepless nights and we're debating whether another RC cruise is worth the gamble. Read Less
Sail Date December 2018
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza ... Read More
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza joint on the ocean and always stocked. Main dining, SUCKED. Food not good and most nights it was cold. Service sub par in comparison to other cruise lines as far as dining goes. One of the flowrider units went down day 2 and was down all week, that was very annoying. There are many ‘specialty’ dining choices NOT INCLUDED with your purchase of the cruise which is ridiculous. They’re overpriced for the offerings. Nothing outside them either to indicate the extra charge..had to read the cruise compass to find out. Lots of disappointment for folks to be turned away not being able to afford. The solarium area for adults only is amazing and they do enforce the no kids thing which is awesome. They also have their own restaurant which is nice and peaceful for those of us not wanting to be around noisy children. Comedy was the same show over and over, other lines change out performers and shows are different. Cruise director was basically a ghost. Showed up here and there but nothing noteworthy. Street parties were fun. Lacked shows in the theater, other lines have them nightly. Overall the service was subpar except in Giovanni where it was stellar. Out of our entire trip Kaviraj was the best encounter we had and he deserves a raise! Will we cruise this line again, I’m not sure. We cruise because we pay one price and expect additional charges for alcohol, but having to guess all week what we got for what we paid was tiresome and ridiculous. Read Less
Sail Date December 2018
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda ... Read More
First, This is a big boat. But it's mostly storage for all of the passengers. There are not enough amenities to host all of the passengers comfortably. Many times we found we had to wait in lines to be seated for food, for soda machines, ice cream machines, and (most annoyingly) elevators (all the time). We chose this cruise because it was a 'DreamWorks' cruise. We thought it would be like Disney with characters going around. Not so much. In fact, hardly at all. Over 7 days, we saw 4 characters. There were long lines for photos with the crew yelling at people to "get in line!" Not so much for the ambiance. For the kids - our children hated their child center on the 14th floor. Our 9-year old described activities more appropriate for 5 or 6-year-olds and requested to not return after 1 visit. Our 7 year old only went there twice and then didn't want to return. Total disappointment. The staff kept them in 1 room running around playing games for hours. It was like a big kid pre-school. The staff seemed totally totally disinterested. Our child literally said, "I hate this place" right in front of them and they didn't even acknowledge or ask the child why. The housekeeper constantly pressed us on our schedule for the day. We would tell her that we were not sure but we would leave the sign out when were we gone. She seemed annoyed and it became very uncomfortable after several days. We really love to hit the spa (steam rooms, etc.) on the ship. These were tiny rooms. Again, unless you hit the rooms on off-hours, they were very crowded. The staff, who had to open the thermal rooms, often seemed annoyed by having to do their job. The showers were cold and there was no privacy for changing. It was terrible. Did we mention that everything was very crowded? The pools on deck 15 are tiny and filled to capacity except on excursion days. The pools were falling apart. The hot tubs in the family areas were always packed. The ice cream machines were messy and not kept up. You can sign up for various drink packages but the soda machines are not plentiful on the ship. (Floor 5, 15, & 16). They were often out of order, no ice, and the drinks tasted like watered down soda water. You can ask at various bars for soda but the bartenders often seemed annoyed. Overall, not good. Dining - The food was quite good on the first day. However, as the cruise progressed, it became clear that the cooks were recycling left-overs and just changing the food a little bit to make a different dish. Needless to say, it got stale and gross pretty quick. The main restaurant poses as a fine dining establishment. Yet, they blare announcements, loud music, and have the audience "give it up!" for the entire cook/wait staff every night - they would go on and on for 10 or 15 minutes per interruption. We were interrupted during multiple conversations with the family. It totally interrupted nice meals and is very disruptive. Lines and crowding - please be advised that you should make reservations for most things on the cruise well in advance. Expect to stand in line and wait a lot. Again, the boat is bigger but the amenities are really not. The cruise as a whole is constantly trying to get you to spend more money. The experience felt like one upsell after another. The customer service was poor. We felt like they just wanted to process us to get to the next customer. Many seemed nice but quite a few were annoyed at having to help us. Finally, getting off this cruise is hell. Everyone is thrown into a huge warehouse and we had to all be processed through customs. It was so disorganized and stressful. Terrible, terrible experience. We were told that our 'disembark time' was 10:45 AM, then the room attendant told us (that morning) that we were supposed to have been out by 9:00 AM. There was nothing in the documentation saying that!! If you like spending your vacation at a hugely overcrowded, sticky, broken mall, then this cruise is for you. Read Less
Sail Date December 2018
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC ... Read More
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC could resolve, but they apparently have chosen not to. The ship was spacious, well maintained, and with a lot of amenities. Plenty of activities to choose from. Quality entertainment. Decent dinning options. Our stateroom was in great shape. The ship crew was exceptional. On the negative end, dinning arrangements did not always function properly. WindJammer Marketplace, being the main dinning option on the ship, was designed inadequately, often crowded and introducing long waiting times. On multiple occasions waiting staff hijacked our attention while we were eating to advertise premium dinning choices. This practice was completely unacceptable since we felt cornered and were left without options, except to either be rude toward them, or put up with their efforts to upsell. In general, the campaign geared toward advertising and squeezing every dollar possible out of passengers' pockets, as orchestrated by RC, was a bit cheap and tasteless. Paid arrangements must be commercial free. Finally, the alcohol policy. We all know why most companies do not allow it onboard, and while there is a strong argument, both pro- and against bringing alcohol on the ship, there is absolutely no legitimate reason for RC to confiscate it from passengers (as they actually do). Prohibiting the consumption of bring-your-own alcohol in staterooms is quite outrageous. Apart from these few 'ethical' nuances, the journey was a pleasure. The professional crew, the variety of ship amenities, and the availability of entertainment options will satisfy most tastes. A 'hidden gem', the Delight Duo, performs classical pieces almost daily in Central Park on deck #8. Highly recommended to all who enjoy listening this music genre! Read Less
Sail Date December 2018
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't ... Read More
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't make up for the many deficiencies. The ship is very dated, with a lot of rust and dirt (even the fake plants in the solarium were very dirty & dusty. Looked like they hadnt been cleaned in years. They were working on the main pool deck and rails (sanding) every day. blocking off available chairs, even on sea days. We had a suite, so sufficient room except there are only 2 electrical outlets in the entire suite. Very inadequate for cell phones, tablet, coffee maker, hair dryer (and we bring a string of mini-lights for Christmas cruises. Security kept one bag as I had a multi-outlet plug in it which they kept and said that maintenance would provide one that had been tested by them. Never received. They didnt tell me until I asked the room attendant and she said that all luggage had been delivered and to go to deck one security. No lobster offered in main dining room, even on formal night. It seems every cruise they offer less and less. We are Diamond status and have begun trying other cruise lines, last year we did Princess and enjoyed very much. I just booked one for February on MSC, especially with their status match program. Brother and his wife were very disappointed with their balcony cabin also. Not a good first impression. Read Less
Sail Date December 2018
Everyone chooses this ship because they want to see Havana. It's a very popular itinerary so like many others--by the time we booked only oceanview cabins were available. The cabin was so small that one person had to be on the bed ... Read More
Everyone chooses this ship because they want to see Havana. It's a very popular itinerary so like many others--by the time we booked only oceanview cabins were available. The cabin was so small that one person had to be on the bed while the other person walked down the narrow aisle to the desk and bathrooms. The bed was basically boxed in on 3 sides and if you aren't capable of climbing over your bed partner--then don't book on this ship. Did I say that the cabin was small--I think the smallest in over 25 cruises we've been on. And besides being small there was literally no drawer space. Everything had to either be hung up on the 8 hangers allotted to you--jeans, sweaters, bathing suits--everything. There were 4 small draws for underwear, socks, etc. We easily made friends with our neighbors on deck 7 because EVERYONE kept on commenting to one another: I can't believe how small our room is. Embarkation was remarkable for the long lines--maybe because of the added complication of Cuba visas. I don't usually go on Royal Caribbean--but I do go on other "value" cruise lines and I was continuously amazed by how much the line has cut back on and how much they try to nickel and dime you. No beach/pool towels in the room and everytime you got one of their thin beachtowels you had to scan your room key. Do people actually take those towels? There was room service--and a surcharge for everything except continental breakfast. The only place I could think of to even put a tray was on top of the toilet--(did I mention that the room was really small?) so we didn't try room service. Drinks were outrageously priced. After ordering our first drink and seeing the bill everyone said that there would be no more drinking on this cruise. Single shot drinks were $16 + service charges that brought the price up close to $18.00. (On day 3 of the cruise--suddenly there were drink offers--5 drinks for $35.00--I guess everyone else had curtailed their drinking also.) There were no cholocates on the pillow--no fruit available for the room. No free drinks in the casino even when betting $50-$100 per hand in BlackJack. No robe in the room. No surf and turf served on formal night (unless of course you wanted to pay a surcharge.) I had never before been on a cruise ship where lobster wasn't served on formal night at no charge. This was a very loud cruise--loud music blaring at the pool most of the time--and the pools were crowded, crowded, crowded. As were the elevators. Almost impossible to even get on the elevators except at off times. Come to think of it the only thing that wasn't loud was the sound on the football games shown on the Lido--they were muted so that loud music could be played. We ended up retreating to our small room to watch football or to the schooner bar which was overflowing with people. The waiters were very attentive and polite. Just got really tired of listening to speeches on the last day at dinner about how talented the chefs were and how we should rate everyone so highly. Just let us eat dinner please--it was only a 4 day cruise and the food was OK, not great. 50% of the menu was the same every night. Nothing special. I didn't like that "superior food" was available for an extra charge. Would have been uncomfortable eating "better" food than my tablemates. Cuba--everyone should go. But be prepared for lines getting off the ship and lines getting back on the ship. There's also a line for money changing. Don't stamp "Trump lives here" on $20.00 bills because the Cubans won't take that money. Seriously--someone in our party did that. More practically--make sure that your $20.00 bills looked normal--some had a green line across the bill and the Cubans wouldn't take those either. I forgot my voucher on the ship for a 3rd party tour and couldn't get on and off the ship in an hour, so I missed my tour. I did feel that the cruise director prepared us well for what to expect in Cuba--very good cruise director. I really liked the fact that this ship was a beautiful promenade that goes completely around the ship. Not sure why--but they turned off the lights on the promenade by 7-8PM and it was pitch black walking at the front of the ship. I thought that walking in a pitch black area was dangerous. Due to the fact that this was a 4 day cruise--there were a fair share of drunk folks on the cruise. My imagination was concerned that one of them was going to trip and fall overboard, or climb up on the dark guardrail and fall overboard or alternatively pitch someone over. And--did I mention that our stateroom should have been more aptly called a statecloset. Boy was it small. Almost hate to mention it --but maybe you can take advantage of the following until the cruise line reads this. In Havana you can buy liquor like rum and bring it back on the ship without it being confiscated. Read Less
Sail Date November 2018
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I ... Read More
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I know my way around a ship. This was by far the WORST. Everything from the cabin to the service was a disaster, and most of the food was dangerously under-cooked or inedible. The entertainment was barely noticeable and everyone seemed miserable working there-no smiling faces at all. The cruise director was barely visible and the staff was unorganized at best. The activities on the ship consisted of bingo and karaoke and that's about it really. The ship's photographers actually took many pictures of us where we had our eyes closed! The waiters forgot what we ordered and then said our desserts were coming even though we hadn't ordered any. Fake seafood in the ceviche---COME ON!!!! Lasagna tasted like it had some type of meat paste and like it came from a can of Chef Boyardee. Ports of call in the Bahamas were good, but there were no announcements that we heard as to when we could actually get off the ship. When diembarking there was no one to assist guests with where they were going and many people were confused. This is a real Skipper Gilligan! Read Less
Sail Date November 2018
This was a 50th anniversary celebration cruise for my entire family of 13 people. We chose this ship because of the sail date, departure and return port. That was the the first mistake. My wife and I have attained platinum status on ... Read More
This was a 50th anniversary celebration cruise for my entire family of 13 people. We chose this ship because of the sail date, departure and return port. That was the the first mistake. My wife and I have attained platinum status on Royal Caribbean. However the last time we were on a RCCL ship was in January of 2004. On that cruise the food was not so good, after this cruise, I don't think we will ever go on another Royal Caribbean ship. Let me tell you why. This last cruise was very disappointing. The food was mediocre at best, dining room service was extremely slow. Many of the niceties that we have come to expect on RCCL were missing. Such as days of the week on the carpet in the elevators, chocolate on the pillows, amenities in the bathroom, peppermill service in the dining room. The ship was in desperate need of maintenance. There was rust everywhere including the pool. My adult son was walking on the edge of the pool when he slipped and fell into the water. He cut his foot on one of the rust spots in the pool and required 5 stitches (RCCL provided the medial attention at No Charge). Because his foot was bleeding in the pool, the staff quickly closed and drained the pool. The artificial plants all over the ship were laden with dirt. The frame around the window in our cabin had missing screws and screws that were not seated properly, the door check on the cabin door had 6 screw holes but only 2 had screws in them (I have photos of the missing screws). The live music on the ship was painfully loud. When I questioned some of the senior people about these things, I got apologies. However things did not change. The shore excursion that we all went on was overpriced for what was given. There were people in our group from another ship from a different cruise line that paid less for the same tour. Shame on you Royal Caribbean. I hope someone at Royal Caribbean sees this review and initiates some changes. Read Less
Sail Date November 2018
We’ve been quite “Loyal to Royal” for some time with a few “outside” cruises over several decades. Our next cruise is booked for April, but because we had a November business conference in Orlando, we decided to start with a ... Read More
We’ve been quite “Loyal to Royal” for some time with a few “outside” cruises over several decades. Our next cruise is booked for April, but because we had a November business conference in Orlando, we decided to start with a short cruise to the Bahamas from Port Canaveral. What a disappointment... It wasn’t the size of the ship- we actually prefer smaller, more traditional vessels (ie Navigator) over mega ships (ie Allure). But this was a MESS! From the condition of the ship to the kind staff who simply didn’t seem to understand quality standards, this was by far our worst cruise experience. CABIN We were in a “Superior” Balcony room that was supposed to be a little larger than standard, but it was FAR from “superior.” We’ve had this type cabin before, and they were comfortable enough, but not on Enchantment. Hindsight tells us we should have gone to the hotel director (or whatever they’re called) for assistance, but a) we knew the ship was full and b) we were trying to convince ourselves everything was ok. Not recommended! If you’re miserable, you should let someone know. There were literally chunks missing from the walls, scratches, dings, peeling wallpaper, a drawer that fell out when opened, a sagging bed, rust and mold spots in the bathroom, and burned or dark stains on the sofa fabric. These issues only scratch the surface. We asked our steward for extra bed padding which we recited, and it did help, but it was still miserable. I don’t know why some cabins have the bed placed close to the door vs the balcony, but ours was like this, and we had about 2 feet maximum between the foot of the bed and the wall to navigate around in order to access the sitting area, dressing area and balcony. I’d had a knee procedure a few months ago, and I’m a small person, but wrenching my body around that space wrenched my knee into a state of pain worse than before the procedure. STEWARD While not the best or friendliest, he met our needs and was decent enough. Maybe we’ve been spoiled in the past, but he just didn’t meet standards of what we’ve come to expect from RC. DINING Other than a birthday dinner at Chef’s Table (which was quite nice, with a small, very eclectic group whom we really enjoyed), we had dinner at the same table every night in the MDR. The food was ok, but we don’t expect “outstanding” meals when cruising, even with specialty dining. We had the same mait’re de, head waiter and waiter every night, and they provided reliable and personalized service which was greatly appreciated, and so we “recognized” them our last night. But what a huge disappointment when afterwards they actually “solicited” us by asking for “good reviews with our names mentioned.” If you know RC, or perhaps all cruise lines, you know this is a grande faux pas, “NO NO.” In fact, we didn’t complete the RC post-cruise survey because we were concerned about possibly jeopardizing the jobs of people who sincerely worked very hard, awkward though they were. ENTERTAINMENT/POOLS/FACILITIES A lot of action on this sailing was in the casino, noticed when we passed through on the way to other venues. You expect casinos to be smoky, but this one needs help with ventilation. Had we wanted to gamble, there’s no way we could stay and play. Enchantment’s main entertainment takes place in the multi level, glass balconied Centrum where guests dance and sing the evening away with the performers. Of course the spirit of fun always includes disco 70s night, but these performers soooo over did it (we’re talking MAJOR bump/grind/grab self) that we were creeped out and left. We then tried reliable spots like the Schooner Bar and Bolero’s, but there we encountered some public coupling that was just a little too intimate for our comfort zone, and we’re no “prudes.” We believe we later saw some of these guests in the performance crew? We usually spend a lot of time on sea days around the pools and enjoy the music and dancing, but the volume or acoustics were just excessive on Enchantment. We went to the solarium pool and found it a little more tolerable, but not quite as clean as what you normally see on RC. PORTS/EXCURSIONS Having been to Nassau several times and loving Pearl Island, we tried a different RC excursion to Blue Lagoon and LOVED it. We chose the VIP version which included a beach section for adults only, a barbecue lunch, welcome drinks and OUTSTANDING service, making us finally feel we were on vacation. We spent $45 extra for a beach bed cabana, and it was DEFINITELY worth it! The water was calm, clear, and truly Bahamian Blue. GORGEOUS! On the other hand, compared to RC’s other private beaches on Labadee, Coco Cay was extremely lackluster and dull. My husband has had a 30 year career in the water park industry, so we weren’t looking for slides, inflatables, zip lines or pools, but the beach itself is just featureless. It’s no wonder RC is choosing to enhance it with a water park. Had it been open, we would still have chosen a beach clamshell rental only, but we did hear others complain about multiple delays on opening the new water park. (Note- park opening delays are standard). EMBARKATION/DEPARTURE I’m very sorry to say this was the best part of our “Enchanted” cruise. RC has embarkation down to precise science, and departure was organized and stress free. Unfortunately, this was the first, and hopefully ONLY time we were glad to de board! I wish we weren’t so negative, but we feel compelled to share our experience and perspective. Having sailed with RC many times, we’re certain others will have a much better cruise, and we’re sure our upcoming April cruise will be more similar to what we’ve experienced in the past. Maybe there are just times for some of us when things aren’t quite a match, or the experience just isn’t the same as before. Happy sailing! How sad to save our greatest compliments for embarking and departure. Read Less
Sail Date November 2018
We wanted to try RC after a few Carnival cruises since everyone raved how RC was sooo much better. HA! The worst cruise ever so far. We went just to go to Coco Cay and like many other times from what I have heard, it was canceled. The only ... Read More
We wanted to try RC after a few Carnival cruises since everyone raved how RC was sooo much better. HA! The worst cruise ever so far. We went just to go to Coco Cay and like many other times from what I have heard, it was canceled. The only entertainment all day was bongo and karaoke. The shows almost non-existent were 30 minutes long. The check in process was nice. The extra money we paid for a jr suite was a complete waste for sure. The room was the same as a standard on Carnival! The only difference was a bathtub vs shower only. The staff not as friendly, they barely mumbled a greeting. I watched as bar staff looked at empty glasses and just walked by. The food in the MDR was great. But most of the staff just blank, robotic. We will stay with Carnival and many other people we met said the same and were not happy. Even the "older" people. Read Less
Sail Date October 2018
This was our first ever cruise, thought we would try, supposedly the best for my wifes 60th birthday. Wish we hadn't bothered. Arrive at Orlando airport, no rep to be found, having had a quick look round, I asked other reps, that ... Read More
This was our first ever cruise, thought we would try, supposedly the best for my wifes 60th birthday. Wish we hadn't bothered. Arrive at Orlando airport, no rep to be found, having had a quick look round, I asked other reps, that were visible, in the obvious place, they told me Royal Caribbean had a desk downstairs. We found the rep, only to be told our transport had left with 2 couples that had got lost from an earlier flight, so through no fault of our own we were being expected to wait at the airport, after an 8 hour flight, for our transfer. They did get him to turn round, so only 20 mins waiting, however, there are now 6 adults in a seven seater, with my wife and I crammed in the back, with our hand luggage between us as not enough luggage space. Next morning about 30 of us in hotel lobby, waiting for coach transfer to ship, rep tells us coach is running 30 minutes late, coach eventually turns up, empty, so why late. Get to the ship, check in went smoothly, the ship is huge, we make our way to our cabin. The cabin was satisfactory, our sea view balcony was probably the best part of the whole holiday. The cabin did not have tea/coffee making facilities,which you get in 3 star hotels, so we go to guest relations, told you can order continental breakfast including tea, free, BUT $7.95 delivery, so not free, this was the first sign that this cruise is all about money. Every night they would try the hard sell of either expensive watches or expensive handbags. two nights were supposed to be formal nights, so off I go in my Tuxedo, only to be sitting next to a guy in the restaurant with shorts and sandals on, for the evening meal, again, I have been to 3 star hotels where "gentlemen" have to wear long trousers for the evening meal, I realised on the second formal night, that these nights were just another money making opportunity, with the ships photographers on every corner of every deck. For my wifes 60th, I booked us in to the steak "speciality" restaurant. If $45 each wasn't expensive enough, they had the cheek to charge 18% gratuity on top, even though I had pre paid gratuities, apparently you pay again in the over priced "speciality" restaurants. All my wife was given from Royal Caribbean for her birthday was 1 slice of cheese cake with a candle in, again I have been to 3 star hotels that leave wine and chocolates in your room, but Royal Caribbean, seem to be on the take all the time, giving nothing back to their guests. There is nothing outstanding about Royal Caribbean, or anything on this ship, was an expensive shopping trip. Read Less
Sail Date October 2018
The ship itself is magnificent. There is nothing physical that is not impressive. Central Park is a wonder at sea. The Promenade is like nothing I could imagine. But, all that wonder ends when it comes to the amenities. The Cabin: ... Read More
The ship itself is magnificent. There is nothing physical that is not impressive. Central Park is a wonder at sea. The Promenade is like nothing I could imagine. But, all that wonder ends when it comes to the amenities. The Cabin: While the cabin is adequate size and the balcony is generous, the rest is second rate. The bed had a foam layer with little cones on the mattress that made sleep difficult. It is like the mattress was worn out and they were trying to extend its usefulness. The towels looked old and worn. The toilet kept overflowing. Ultimate Dining Package: Chop’s Grille -- This was a joke. The first night I went to Chop’s Grille and I ordered the extra cost lobster. The lobster was split down the middle and the tail was put back in the shell. It looked like a lot of the lobster tail did not make it to the table. They included a 9 oz. filet which was tough. The asparagus was not cooked at all. I casually mentioned the asparagus to the waiter and the manager rushed over and offered to recook it. I told them not to bother. They brought the asparagus back anyway and it was withered green strings. As I was leaving, the manager chased me out the door demanding more details. I told him I did not want problems. He said that he was going to tell the other managers about me. Geovanni’s – The Chop’s Grille manager pointed me out to their manager as I walked in. The appetizer was tasteless. The meat was tough, again. The clams linguine used the smallest 6 clams I ever saw. Interesting, the rolls again were like small hard bricks. I had to stab the roll to get it open for butter. Dessert was tasted and not further dealt with. They kept asking my opinion of the whole experience and, rather than having the Chop’s Grille issues, I just said no comment. 150 Central Park – They apparently were warned that I expected reasonable, cooked food and treated me like an enemy. They kept touting how everything was based on the guy’s recipes of farm to table. The meat was again hard to eat. The gray-looking carrots had not been peeled and the green vegetable was tasteless. The dessert tart could have used as a hockey puck. Izumi’s – The hibachi cook tried to make everyone laugh with tired jokes. The fried rice was under-cooked. The lobsters could not have been smaller and the scallops were under cooked. Sabor’s – Forget about it. Overall, the Ultimate Dining Package turned out to be the ultimate rip-off. Drinks: They have a drink package that I thought was hugely overpriced. Turns out it represented a bargain. Beer, with gratuity, was $8.56 a bottle unless you purchased that same beer at the Sky Bar where it was $9.31 – apparently prices rise with elevation. Cocktails were $13. Windjammer – Low quality cafeteria food with the staff continually asking for praise. In fact, at one point the manager asked passengers to applaud the workers. The waffles were cold, the scrambled eggs were runny, and the person at the carving station acted like he was paying for what he was carving. I tried many of the items and most were left on my plate. The coffee was atrocious. The entertainment was amateurish at best. The jazz singer that did “Street Life” and all the other songs in the Promenade did no one any favors. The diving show in the back was silly. “Cats” was 2 ½ hours of torture. The one good thing was how fast we were able to get off the boat. The boat docked and I was out and on the road in minutes. Read Less
Sail Date October 2018
My wife and I are both Diamond Plus with Royal Caribbean and sail every 2-3 weeks from Central Florida Ports (Port Canaveral, Tampa). We earned our status and always look forward to the great service and recognition perks for our status. ... Read More
My wife and I are both Diamond Plus with Royal Caribbean and sail every 2-3 weeks from Central Florida Ports (Port Canaveral, Tampa). We earned our status and always look forward to the great service and recognition perks for our status. The Oasis does not give a hoot if you are Diamond Plus. You are treated like cattle. Royal Caribbean, Company Policy (fleet wide) is concierge lounge and priority departure for Diamond Plus Elite. The Oasis only recognizes Pinnacle and upper suite guests. The Diamond Lounge on board the Oasis is always full and virtually impossible to get into. The so-called Diamond Concierge sits behind the desk and is rude, obnoxious, and she thinks she is the queen. Don't even think of asking her a question; her answer is always "NO". The ship has many activities with long lines and long waits. Avoid The Central Park Balconies: The staterooms are cramped and have no ventilation. If you open the Balcony Door you have no privacy. The Cruise Director is fantastic. The waiters and servers are fantastic. The stateroom attendants are fantastic. The Loyalty Ambassador is an empty suit! The Diamond Concierge is a total waste. The Casino air quality is a health hazard that spreads to the upper and lower floors and adjacent venues Read Less
Sail Date October 2018
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like ... Read More
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like everything that was served in the main dinning room (My Fair Lady) was overcooked and lacked in flavor (with the exception of the steak on the last night of the cruise). Even the food in the Chopped Grille was nothing to boast about. Entertainment: The entertainment in the Centorium was okay. The entertainment in the Orpheum was not so great with the exception of the of the entertainer that was there on Wednesday night. Excursions: the beach excursions were great, quite frankly they were the only saving grace of this whole trip! Airport Transfer: We had to buy our airport transfer the day we got to Orlando. Spent 15 minutes just trying to find the Royal Caribbean kiosk so we could purchase the tickets. Embarkation was smooth after that. Disembarkation was a disaster. When we bought our ticket for the return airport transport, we were told that we would be off the ship by 830 and at the airport by 10 am. Needless to say that didn't happen. We had a number 2 tag which meant our group would be called to disembark at 830 am, they didn't call our group until 9 a.m. By the time we got off of the ship and through customs it was 930. We ended up having to spend another $150 to change our flight because there was no way we would make it on time. So instead of getting back home early (3 pm) we spent most of the day at the airport and didn't get home until 9 pm. We definitely will not be sailing on this ship again. Read Less
Sail Date September 2018
We chose this cruise with my in-laws and wife’s sister and her husband because it seemed like a good deal. $1000 each for a week on one of RC’s premier ships, the Oasis of the Seas. Be warned: this ship is worn out and so is the crew. ... Read More
We chose this cruise with my in-laws and wife’s sister and her husband because it seemed like a good deal. $1000 each for a week on one of RC’s premier ships, the Oasis of the Seas. Be warned: this ship is worn out and so is the crew. It seemed that the crew is either brand new and knew nothing about this large ship or the crew is knowledgeable but rude and burned out from the multitude of guests this is the largest cruise we have ever been on 6500 people and 2200 staff. It was all’s the worst cruise we have ever been on...I will sum it up this way. All other cruises we have had fun because of the staff and activities, this cruise we had fun despite the staff and activities. Here’s the GOOD parts: The formal dining room food was excellent and that staff was great. The cabin was laid out well with the exception of not being able to see the tv from the bed (this was true in all three rooms and one was an ocean balcony). The ship has a ton of potential and some amazing places (Central Park, Broadway, the rock walls and flowriders). Labadee was very nice and it’s a shame it’s owned by Royal Carribean since after this cruise I think we will be choosing other cruise lines for all our cruises. To our own surprise Carnival has become our favorite cruise line! Here’s the BAD parts of the cruise: The ship needs a remodel, it has been used abused and not well maintained. The ping pong tables look like someone beat them with a sledge hammer, every other chair I sat in was wobbly and broken, buttons don’t work on elevators, every other coke machine didn’t work. The ONE electrical outlet in the room was glitchy, the maintenance crew had to come fix the shower in our room which had no hot water or water pressure. The mattress was a rock...I actually think we were just sleeping on a box springs and they just put egg crate foam on it. The shows lakes variety and were all singing and dancing with the same cast over and over again. The Cats Broadway show was 3 hours long and had an intermission at 1.5 hours, we stayed for the whole show but about 90% of the audience left at the intermission. I heard constantly from the staff “sorry we don’t have enough staff” and I found myself constantly saying to other people who would mention this was their first cruise “ other cruises aren’t like this” or “this is unusual, don’t let this give you a bad taste on cruising”. I really could go on and on with negatives...it was awful in comparison to RC Cruises we had done in the past and compared to carnival, MSC and Norwegian. We have cruised all these lines about 10 times in the last few years and we will be avoiding RC from this point on. If your are trying to decide between this ship or another...choose the other. Don’t get suckered in by the lower prices you are seeing on their cruises...the lower prices are there because their loyal customers are “jumping ship”! Read Less
Sail Date September 2018
We have gone on several RC cruises before and have loved all of them. This one, not so much. Pros: The food was very good, although the food on the smaller ships has been better Wait staff was excellent with the ... Read More
We have gone on several RC cruises before and have loved all of them. This one, not so much. Pros: The food was very good, although the food on the smaller ships has been better Wait staff was excellent with the exception of one night. If you enjoy the rock climbing walls, flowriders, ice skating, sports court, you'll have at least some fun. Cons: The boat is run down and in need of renovations. Carpet in hallways was filthy, beds are sagging and sheets and towels had hair in them. Cabin service was average. Specialty restaurants book up first day, you can get lunch but even the mexican place was $25 per person for lunch. Come on! They say room service is free, but there's a $9 service charge. All of the theatre and water shows were cancelled because of "technical" problems. They substituted with staff singers. Horrendous. Pools were always crowded with people crammed in the tiny pools. The solarium sounded nice because it was for adults, but it is so hot in there because it's closed in, you couldn't stand to be in there. Putt putt is small and sad and the zip line lasts 7 seconds and not at all worth the trouble and wait. I caught myself thinking several times how much better a week in a nice hotel on the beach would have been over this. My husband hadn't had a vacation in 2 years and was really looking forward to this. Very disappointing and we're not sure we're willing to give RC another try. Read Less
Sail Date July 2018
I chose the cruise because of good experiences with Royal Caribbean in the past. We are loyal customers with Diamond status. Although it was the largest ship we have ever been on, and this trip was the most expensive ever, it was ... Read More
I chose the cruise because of good experiences with Royal Caribbean in the past. We are loyal customers with Diamond status. Although it was the largest ship we have ever been on, and this trip was the most expensive ever, it was definitely disappointing. Some of the best shows were cancelled "due to technical difficulties". Two of the ones we did actually see were drab and uninteresting (six singers dressed in black singing songs is not the usual great quality we see on Royal Caribbean ships). Our one Shore Excursion (Treetop Adventures Ziplining in St. Maarten) was overpriced at $119 a person. The Ziplining was not very exciting and many of the platforms were treacherous to even get on. There is a ton of pressure to purchase costly daily drink packages, and the single cost of bar drinks is in the $13-$14 range for a frozen drink like a Pina Colada. The Spa services are becoming very expensive. I was annoyed to be asked to pay an additional $20 just to utilize the Steam Room onboard, on top of the cost of a 75 minute massage ($200 with my Diamond discount). The good features on this cruise were really good food and excellent stateroom attendants. There is a nice variety of hot tubs. But all in all, I would not recommend Oasis for good vacation value. Read Less
Sail Date July 2018
I must tell you the few shows that were done were very good. However, having shows on two different stages of the ship cancelled early in the cruise was plainly unacceptable. Technical difficulties on two different stages with mechanical ... Read More
I must tell you the few shows that were done were very good. However, having shows on two different stages of the ship cancelled early in the cruise was plainly unacceptable. Technical difficulties on two different stages with mechanical issues was disappointing. We commend the cruise and entertainment staff attempting to substitute for the show cancellations but we found their adhoc pieces lacking. We also experienced a fowl odor from under our table in the American Icon dinning room. We had a terrible odor from underneath the table from where sixteen of us were seated. The smell was like dirty laundry or well worn socks. Our family made a complaint to the head waiter and he explained it was due to damp carpet and there was nothing the could really do as they washed the carpet every day. Shamefully, we would leave those seats to the last of the party who arrived because the smell was so noticeable and lasting during the cruise. It certainly made the meals less than appealing. We brought 16 family to celebrate our first grandchild's high school graduation specifically to celebrate on the largest cruise ship in the world. We came away less than impressed. Read Less
Sail Date July 2018
We are driving back from our cruise as I write this. We took this cruise as a family and we’re so excited for family time, fishing, and so much more for our one week together. Let me start by saying the positives. 1. The dinners were ... Read More
We are driving back from our cruise as I write this. We took this cruise as a family and we’re so excited for family time, fishing, and so much more for our one week together. Let me start by saying the positives. 1. The dinners were fantastic and the service from Ajay and Minaj who were our servers were far above anything I have received even at the most expensive restaurants traveling. I can Not rate them high enough for service, knowledge, and making us all feel great and being the highlight of our cruise. 2. The water was beautiful. 3. Our cleaning lady Mona was superb and I cant say Enough about her. 3. Room and balcony were nice 4. Check in and out were quick and smooth. The disappointments 1. It was extremely hot and it seemed warm everywhere except the dining area. 2. We were the second seating for dinner and the entertainment most nights started before we could get there. 3. The pools were very small And PACKED 4. Our deep sea fishing excursion time was moved the night before without notice. No call just a ticket and notice stuck in the door. 5. We are escorted to meet the fishing boat..... no boat was there.... escort calls and captain seems surprised and asks how many people and is 20 min late arriving. We waited in the blazing sun. 6. We entered the boat and he spoke to us for literally 60 seconds before starting the boat up. The deck hand would not say more than one word answers or talk to us at all really. We trolled for approx 2:45 min and 3 or 5 of us never touched a fishing rod. I have Fished a lot in my life and never been on a fishing excursion that was this BAD. We felt like we were taken advantage of by Royal Caribbean and the boat we were on. I dont Expect to catch fish every trip but this was just not ok. We were back on the boat and at the service desk before 4 o’clock when we should have still been on a boat fishing. The bait fish were out of a bag (purchased) which should have been a sign and royal did refund us a small portion of our money but this is and expensive excursion and so NOT worth it. We also felt like the service desk just wanted us to go away. It took 2 trips and the 5 of us on the boat calming expressing we were not going to drop it and staying we would be back to get any discount. I cant Say enough negative about this excursion and the way it was handled 7. No speakers in room so announcements are very hard to hear 8. The staff at CoCo Kay for the water playground area were NOT friendly at all. The lady that took our money would barely look up. 9. Arcade had 4 games! That’s not an arcade 10. I am To tired to keep going but we will be on Carnival next time. Read Less
Sail Date July 2018
We chose this cruise because we heard wonderful things about Royal Caribbean, but we were disappointed. After already spending thousands of dollars on the cruise, you can’t walk anywhere on the boat without someone trying to talk you ... Read More
We chose this cruise because we heard wonderful things about Royal Caribbean, but we were disappointed. After already spending thousands of dollars on the cruise, you can’t walk anywhere on the boat without someone trying to talk you into buying another outrageous package. There were 4-5 restaurants we were unable to eat at because they were extra and beyond pricy. We were most disappointed at how crazy expensive the photos were. $20 for an 8x10 photo with a barcode left on the bottom?! No thanks. The saving grace to the trip were our dinner waiters- Alex and Gede- and our room attendant- Amol. We also greatly enjoyed the stop at Labadee. Since RC owns it, there weren’t people bombarding you with taxis or extra deals. There also is a free beach- Columbus Cove with free chairs that was wonderful. We may revisit a cruise YEARS from now but not anything soon. Read Less
Sail Date July 2018
I chose this cruise to give Royal Caribbean a try since my last Carnival Cruise was so bad. Royal Caribbean does cost quite a bit more than Carnival so I did expect better food and better service and or amenities than I would expect on ... Read More
I chose this cruise to give Royal Caribbean a try since my last Carnival Cruise was so bad. Royal Caribbean does cost quite a bit more than Carnival so I did expect better food and better service and or amenities than I would expect on Carnival. Royal Caribbean service on this cruise was not as good as Carnival and neither was the food in spite of the fact that I paid for premium dining 3 or the 7 dinners I had. I will provide the "skinny" on how it went start to finish in this review on the Oasis of the Seas. Embarkation: Was much like getting on an Airplane, usual TSA (sorta) security harassment. Who wants to do that while on vacation? It is what it is I guess of course they Royal Caribbean doesn't want you to take anything on board that they can sell you at a very inflated price on the boat...that is really the issue at security and this is true of all cruise lines. Activities: Sea Days, the pools are overcrowded and mostly unusable so makes for a boring day. The Oasis of the Seas is a very nice ship and well laid out and didn't seem overcrowded unless you wanted to go to..hmmmm.....say the pool for instance....since its summer and you are on vacation...well good luck with that....it will be over crowded as well as flow rider, zip line and pretty much anything that would resemble vacation on the ship so you will be left with either spending more money while shopping or play a board game...something like that. The constant pull on the wallet was evident and very "in your face" as you look at price list for anything. For example, it was three of us that went on this cruise and the total in addition to the cost of the cruise itself was an extra 3200 dollars and none of us were extravagant in what we did. The 3200 covered shore excursions for the three of us, drink package, internet, gratuity and buying an occasional beer. Entertainment: The cruise director on the Oasis of The Seas seemed to be an after thought....I couldn't tell you who he was...I did see him some and he was entertaining, but was not a central figure in this cruise experience unlike the 3 other cruises. I liked the cruise director being more involved in entertaining Food: Was average to bad especially for what you are paying for. Royal Carribean appears to want to get out of the all inclusive food business for cruisers because they have more venues that require extra money than the included ones. They do have to feed like 5200 passengers so if you think you will get gourmet food think again...it will not be all that great. We ate 3 of the 7 dinners at one of the premium dining venues (different one each time, Giovanni's Table, Chops Grill and Sabor) and honestly none of them were good either and my last Carnival Cruise dinners were better and they were included at no extra charge. After this cruise I have concluded that cruising is not all that special anymore, not like anyone is really treating you great and feeding you great food. Service: In a word, lackluster, most of the crew seemed miserable and obviously hated their jobs. Most of the encounters I had with the crew were not positive at all, they were not particularly friendly probably because they were not thrilled to be there. Debarkation: Flawlessly executed, smoothest I have ever seen, absolutely no issues with how that went, hats off to Royal Caribbean. Good Job on the debarkation, was off the boat by 845 am. Bottom Line: The ship was nice, clean and well laid out. The food and service provided on the Oasis of the Seas was not worth the money it cost and in my opinion was not a good value. If I had spent half as much for this cruise I would feel much better about it, it was very lackluster for a premium price, nothing special about Royal Caribbean, just a fact, at least our my case. Read Less
Sail Date July 2018
We were on the fence about cruising to say the least. 2 kids under the age of 5 and a family that prefers peace and quiet, luxury in terms of vacations. The boarding process was the first indication this was going to be a long ... Read More
We were on the fence about cruising to say the least. 2 kids under the age of 5 and a family that prefers peace and quiet, luxury in terms of vacations. The boarding process was the first indication this was going to be a long week. Lots of people, huge facilities, long lines. To RC's credit, the move through people pretty quickly and have the process down. You can tell they are used to herding cattle though and some officials aren't very sensitive to the needs of traveling w/ kids. Once you are on board, you again feel the magnitude of the number of people. Elevators are jam packed and you often need to skip a car to wait for another one. We packed our suits in our carry-on's and went swimming that first day...so did everyone else. The pools are PACKED!! Unless it's a port day or at night, good luck relaxing at the pool. When I think cruising, I think fun in the sun. The pool scene was anything but. Our first excursion almost had us packing our bags and trying to go home. Thousands of people looking for their excursion on a hot dock, with little organization. Piled onto a boat, not enough seats for passengers and taken to a beach of shallow lukewarm water. The locals definitely not signed up to the same level of service as the crew members...mainly because they aren't on the same tip "meter" that racks up dollars by the minute. The ports are also largely dirty and tourist traps. Same duty free stores are at each port. St. Maarten's smelled of sewage on and off the boat. One of my biggest complaints is that there are a lot of things that are broken. Soda machines overworked and largely broken, video games for my boys almost all broken, pools are frequently broken, machines in the gym....broken. When I go to Chuck E Cheese at home, I expect this. When I'm spending thousands of dollars, not so much. Even one of the few show we could take our kids to broke down in the middle. It became a running joke by the end of the cruise. Another big complaint is the expense if you go off the menu. Tipping is over the top. You are charged $14.50 per day per person for tips. They you are tipped on top of every food or alcohol purchase. Then on the last day, you have to tip you waiter cash as well as your room attendant all while everyone on the boat is down on one knee asking you to give them a positive review at the end so they can continue to get paid. Obviously I get one's desire to make money....but it's a lot. In he end we spent over $1000 in tips. There is also limits to what your "limitless" drink programs will give you. There is a "timer" on how quickly you can refill your soda cup. If you are in the gym, they limit bottled water and you can get a shake or a juice, not a shake and a juice. This happens frequently in other places too. On a positive note, the food is good and the staff is friendly. Service is generally strong unless you have a problem/something out of the box. The attitude isn't necessarily we will think out of the box to serve. This will be my families first and only cruise. We're pretty much done here. If we want too many people in not enough space, we can take the train into NY. Read Less
Sail Date June 2018
I had great expectation for this cruise ship and was very disappointed. First I thought that the food was not far superior to other cruises as I was expecting it to be thought it was just mediocre at best, we even purchased an upgraded ... Read More
I had great expectation for this cruise ship and was very disappointed. First I thought that the food was not far superior to other cruises as I was expecting it to be thought it was just mediocre at best, we even purchased an upgraded dining package and still thought it was subpar food and service. Service in main dining room was definitely lacking. To make matters worse I ended up contracting E.coli on board and was very ill for a lot of the cruise. Felt as though I was not treated very well after the whole experience either. I saved for two years as a single mom to be able to afford to take my son on this cruise and just felt Overall extremely disappointed in the experience, The ship itself was beautiful overall to look at, it just fell short of the service in dining rooms and also they obviously don’t take the proper precautions to avoid getting illness Read Less
Sail Date June 2018
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