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391 Royal Caribbean Port Canaveral (Orlando) Cruise Reviews

I chose this cruise on Majesty of Seas over the Disney Dream because the total price for Majesty was less than the price for one person in the lowest category of interior cabin on the Dream. I have cruised on the Disney Dream and knew ... Read More
I chose this cruise on Majesty of Seas over the Disney Dream because the total price for Majesty was less than the price for one person in the lowest category of interior cabin on the Dream. I have cruised on the Disney Dream and knew what I was missing, but wanted an inexpensive getaway over President’s Day weekend. Having said that, I went in to this experience with very low expectations, knowing Majesty was a very old ship with mixed reviews. I’m a frequent cruiser, but really don’t have any brand loyalty. I have cruised the most on Carnival. We flew in to MCO Thursday night and stayed at LaQuinta near the airport. It had a free shuttle and was relatively cheap. I probably would not stay at this hotel again, but it served its purpose for a night of sleep. I booked Cortrans shuttle and they were prompt in picking us up at the hotel at 10:15. I have used them several times in the past and will continue using them. We got to Port Canaveral around 11:15 and there were no lines to check in. They were selling drink packages in the terminal before you got on the ship, which I found interesting. We were on the ship by 11:30 and we headed to Windjammer to eat lunch. I found the buffet more plentiful then Carnival’s, however the poolside food on Royal is nonexistent, which is a major negative for me (we spend most of our time poolside). The single ice cream machine by the pool bar was not open 24 hours and was broken or shut off at various times. My only purchase for the weekend was an overpriced beer ($7.25 after my lame platinum discount) and the Freestyle Coke cup. There were plenty of people who took advantage of the drink package, and I found this short 3-day cruise comparable to the 3-day cruises I have taken on Carnival. There were a lot of intoxicated people and always very long lines at the bars. I don’t have a problem with this at all, and did not really witness any unruly behavior, except the usual 2-3AM drunks running down the halls. We travelled with a child, so we were not interested in making this a “booze cruise.” The pools were freezing cold unfortunately, but the hot tubs we went in were functional and I thought it was nice that there was a kid’s area/small slide on the pool deck. My child is 6, so he thought it was babyish, but there were plenty of kids who were playing on it. They also had a small area for kids in diapers. I did not like how all the deck chairs were lashed together with a thick rope-there was barely enough room to squeeze between two chairs to sit down and you could not position the chairs for optimal sunning. My son loved the rock wall, and we spent most of the available climbing times out in that area. The rock wall staff was great. I do wish there was mini golf, but oh well. I don’t gamble, so I can’t comment on the casino. There were only two Freestyle Coke machines that I found on deck 12 near Sorrento’s. I did ask if there were others, but was told no. It would have been nice if there was one located near the coffee shop on deck 7. I found the pizza at Sorrento’s barely edible, but was a step up from the garbage they served on Oasis and Allure (don’t know how this is possible). This pizza is clearly frozen, while the pizza on Carnival is fresh-baked in a pizza oven before your eyes, and is quite delicious. The grilled items at Windjammer were quite horrendous, which is a clear tactic to steer you towards Johnny Rocket’s $$$. I dared to try a buffet hamburger and I had to spit out the one bite I took-it was worse than high school cafeteria food. I noticed at the dinner buffet they did not serve French fries or typical grilled fare, again, to steer you to spend money at Johnny Rocket’s. I did enjoy the salad bar at Windjammer and the carved meats were good. The staff at Windjammer was great and was always offering to get you a drink. I did find a strange mildew aroma present at both the dining room and Windjammer which was somewhat concerning. The stairs in Windjammer leading to deck 12 were particularly smelly and had an abundance of staining and crumbs ground into the carpet at all times. I do wish the Compass Deli had longer opening hours. We ordered room service for dessert each night and found the service prompt and the desserts tasty (better than what was served at the buffet). Perhaps the most disappointing aspect of this cruise was our stateroom. As I stated before, I went into this experience knowing the cabins were very small-in fact I viewed many pictures of cabins online to prepare myself. Upon entering our inside stateroom on deck 2 (remember, I wanted an inexpensive trip, so we booked the cheapest cabin), I found it to be badly worn and absolutely filthy. There were red stains on the carpet, crumbs, a bobby pin in the main walkway of the cabin, and dust everywhere. The bathroom had mold and rust present everywhere. I get that the cabin stewards can’t get rid of rust and worn fixtures, but they should at least vacuum the carpets? I dropped something on the floor and when I bent down to retrieve it, I came face to face with a filthy and dust/dirt encrusted vent. I was horrified. The last night when my son was showering, I noticed water flooding the bathroom. I went in to clean it up and encountered a massive flood of dirty water flecked with rust, hair, and blobs of dirt/dust. I felt like vomiting. I was glad to be leaving this filthy stateroom in the morning. The sound proofing in the cabins was nonexistent-you could hear the TV/music, and people talking in the rooms next to you (we did NOT have a connecting cabin). I don’t know if more expensive cabins would be this filthy and in such poor repair, but our cabin definitely needs to be gutted. I did not smell any sewage smells on deck 2 that I have read about. Our cabin steward was a nice guy, but terrible cleaner? This cruise was the sailing directly after the life jacket debacle that grounded the Majesty at Port Canaveral for a day. Curious to inspect the life jacket in my cabin, it was definitely not new, and looked quite faded and worn – I’m assuming the Coast Guard had an issue with the jackets stored on the open decks and not the ones in the cabins. My son enjoyed the few hours he spent in Adventure Ocean. Royal runs top notch kids' programs. He loved the kid's club on Oasis and Allure, as well. Regarding ports, we stayed on the ship in Nassau and enjoyed Coco Cay. It was a perfect day there and the island is absolutely gorgeous! The island BBQ lunch provided was very good. It’s too bad the bookings for summer 2018 were not available; otherwise I would have put a deposit down on a future sailing. Debarking the ship on Monday morning was pretty painless-we took our own luggage off the ship and easily found out Cortrans shuttle back to MCO. In conclusion, I probably would not choose Majesty again as we prefer newer ships with more amenities. The filthy stateroom was a major negative. Luckily we did not get sick from breathing in the mold and dirt that was present in this room. Read Less
Sail Date February 2017
We were docked for 26 hours while ship corrected safety issues. Not really much explanation other than life jackets were showing their age. Missed best part of the cruise (private Island) and only compensated for 25% ship credit. ... Read More
We were docked for 26 hours while ship corrected safety issues. Not really much explanation other than life jackets were showing their age. Missed best part of the cruise (private Island) and only compensated for 25% ship credit. Don't understand how this can happen given regular inspections of these vessels. Also, constantly smelled sewer gas on our stateroom floor traveling to our room. Staff seemed to be off their game with all of the distractions of setting in port. Really expected more from cruise line! On a positive note the food and dining room experience was very good. Wish that things had gone better as we had looked forward to cruising with Royal Caribbean for the second time. Alot of first time cruisers were really turned off by the experience. It is hard for to me to imagine that violating your own safety standards should be something that could punish your guests. Read Less
Sail Date February 2017
I booked this cruise the last minute as a Valentine's gift for my lovely spouse! Getting on the ship was very smooth with great efficiency. It took us approximately 45-50 minutes from the time we parked in the covered garage to ... Read More
I booked this cruise the last minute as a Valentine's gift for my lovely spouse! Getting on the ship was very smooth with great efficiency. It took us approximately 45-50 minutes from the time we parked in the covered garage to receiving our Sea pass card to getting on the ship! Once onboard, we made our way to the Windjammer (which is very small a compared to other RC ships). The food was pretty good in the Windjammer. The man dining was excellent! We have cruised a great deal and our waiter, NEFTALI and AMALIA were the BEST in the business!!!! They were very professional, happy and brought a great deal of energy to our table.....very special people! The WORST experience of our cruise was the extra day we spent in the port due to safety issues with the Life Jackets. This embarrassing fiasco was all on the news! As a result of the Ship Captain's negligence, we lost a day of cruising and NEVER got the opportunity to enjoy Coco Cay. The Captain's communication was unacceptable and he NEVER showed his face! No pictures with the Captain, no formal introduction.....NOTHING!!!! There were 100s of first time cruisers and as a RC loyalist, I tried very hard to assure the this issue was an anomaly. Read Less
Sail Date February 2017
So this was our first experience on a cruise ship. Went with Royal Caribbean because we were told one on the best ... Ha! We were stuck in Port for over a day!! The issue was never really stated by the company. They said it was our life ... Read More
So this was our first experience on a cruise ship. Went with Royal Caribbean because we were told one on the best ... Ha! We were stuck in Port for over a day!! The issue was never really stated by the company. They said it was our life jackets were out of date from 1991!! News stories said over 50+ safety violations. Who Knows!! Basically laziness on the part of Royal Caribbean to keep the ship up to codes. Next, we arrived in Nassau at 1:00Pm a half day late so we essentially only had 5 hours in port because everything shuts down at 6PM. The next day we couldn't go to the island of Coco Cay because of bad weather. Really!! Could they not have kept up in Nassau and given us another day there?? No, we rocked back and forth for over 5 hours hover around the island before he finally announced we were headed back to Florida. After all this we were refunded 25% ... Wahoo!! Less than $200 is what that translates. Only Positives: Staff is amazing. Activities are fun. Interior of ship was in good shape and clean. Many good Gluten-free options in dining room. Read Less
Sail Date February 2017
This was our fourth cruise, all of which have been on RC cruise ships. All previous cruises have been wonderful. Embarkation and disembarkation were fine. Absolutely, no issues. Issues started when we got to our room. In our ... Read More
This was our fourth cruise, all of which have been on RC cruise ships. All previous cruises have been wonderful. Embarkation and disembarkation were fine. Absolutely, no issues. Issues started when we got to our room. In our supposedly clean room, the refrigerator hadn't been cleaned. Leftover food and drink in the cooler left a bad odor in the room. Captain - we have been use to a captain who come on the speaker and talks about how many knots per hours we're going and the depth of the ocean and different ports and what port we will be embarking at the next day etc. The only time I recall hearing the captain on this cruise was the recording at the beginning of the cruise about emergency evacuations. We missed the extra info we usually get. Dining - we ate in windjammer for all meals and the appearance and variety of the food were just not as good as on previous cruises. Windjammer experience was pretty bad all around. Several times I had to wait on drinks to be available at the drink station, there weren't enough drink stations and tables were being cleared off way too slowly. Entertainment - We walked out on Cats during intermission. And we weren't the only ones. In fact, I didn't talk to anyone who hadn't left cats during intermission. The aqua show was either too busy or to slow to be entertaining. Either your eyes could't rest on one thing long enough to gather it in and enjoy it or at other times, like with the gymnast it was just too slow and boring. I didn't see the point in her (the gymnast) at all. The acrobatic show was, boring, also. I did enjoy the comedians and loved, loved, loved the ventriloquist. Our biggest disappointment, though, was the karaoke. Though we don't sing, one of our favorite things to do is to attend the Karaoke. The room for the karaoke was way, way too small. Between 20 to about 40 people were standing each night this was held because the room was so small and there weren't enough chairs in the room. Myself and my husband had to pull chairs from the promenade deck to be able to sit to enjoy the karaoke. We mentioned this to a bartender one night and he just shrugged his shoulders like he didn't understand what we were talking about. I mentioned it at the customer service desk one night and he called the bar that the karaoke was in and they acted just as stupid when he called them. On our previous ships, there was never this issue. Also, karaoke should be judged by judges picked from the audience, not by people clapping. The girl who took second place at the finale only did so because of her 15 loud, loud friends that were there cheering for her and who were so rude that they didn't even cheer a little for anyone else. Specifically, we were disappointed in pretty much all the staff. It was difficult if not impossible to find someone on staff who seemed genuinely friendly and/or interested in their job. It started with the people giving out towels and went up the staff to employees who were handling the music trivia (boring) and karaoke, to Margo the cruise director to the captain. We have seen Margo on previous cruises and she, really, just isn't very funny or entertaining. This down and out attitude pervaded through the rock climbing staff to the water surfing and water boarding to the zip line. Just no smiles. Every body doing a job that they didn't seem to be enjoying. Cleanliness - The public restrooms were not kept as clean as usual and several times I found my tennis shoes sticking to floors where they hadn't been mopped well, I guess. The shore excursions were fine but we missed being offered a chance to do something like bike riding at any of these locations. Also, I know it is mentioned about "saving seats" (that you shouldn't do it) at events but I really with this could be enforced better somehow. My husband and I always arrive early to events to get a good seat. So, finding seating is never really a problem for us but we never fail to see other people who have arrived early saving up to as man as five or six seats This just isn't right. And can't you think of some different things to offer beside Disco Night and Sexiest Man Competition. It's a good thing, this wasn't our first cruise because we would probably never go again if it had been. Read Less
Sail Date February 2017
We didn't choose this cruise our friends did. As we entered the pier to embark, traffic was backed up. We were trying to get to the drop off area. An hour later ( distance 1/4 mile) we finally arrived.The area for commercial vehicles ... Read More
We didn't choose this cruise our friends did. As we entered the pier to embark, traffic was backed up. We were trying to get to the drop off area. An hour later ( distance 1/4 mile) we finally arrived.The area for commercial vehicles ( buses, shuttles,etc) is in the same area. Directions and people helping direct traffic were the worst I've ever seen. The Royal Caribbean people were arguing with each other. Need I say more? We did find out later that there was a problem with Port Authorities and people wouldn't get off the ship. So we pull up to unload our luggage. I hand our paperwork to RC crew member, they put the wrong numbers on our luggage, luckily my husband caught the mistake. So it has to be done all over again and wrong tags removed. We ended up helping the guy do his job. I'd said by now we aren't impressed. There are people everywhere somehow we found our way out of the masses to check in. Check in was smooth. We were given our room keys and boarding number and told where to go to wait to be called to board. We found our friends. Going on board was a long walk up ramps. Note: don't carry much luggage on. We carried just a pilot case. We walked on board it was beautiful but overwhelming. Crew members everywhere trying to sell beverage packages, dining packages, excursions, etc. We felt that they nickel and dimed us everywhere we turned. Just check out the prices for beverage packages, dining packages and excursions. We needed to make one specialty dining reservations that our travel agent had given us. We chose Chops Steaks. So we got it done there and fast. The Chops restaurant was our favorite. Our waitress, Carmella from Brazil was great. She was very attentive, caring, efficient and used our names when speaking to us. The food is awesome. If you get to choose one restaurant to splurge on chose Chops. Then we also received a free spa treatment from our travel agent so I went to schedule that. There was no lines at the Spa one person in front of me. I scheduled a facial, usually when I have them done on cruise ships they are awesome. Guess what? Not this time. :( We decide to eat at the Doghouse. Another mistake. Hot dog and sausage not even warm. Crew member wasn't friendly or caring at all. So we decide to walk around and get familiar with how this ship is set up. Then at 1:00 pm we could go to our cabin. We were surprised to find 2 bottles of wine from our travel agent and Royal Caribbean. Also, a special they were having that we booked under Eat.Drink.Play. this included a specialty dining for lunch. So we chose Giavionni's Italian restaurant. It was delicious but service was awful and they weren't even busy. We chose to do My Time dining and had scheduled our times before boarding. We also scheduled our nightly entertainment before boarding. Since we had 14 people in our party, our friends made sure that everything was set for seating every one in our group. We were told 2 tables of eight with the same waiter and assistant waiter. Our waiter Krisna and assistant Navin were great. We also became friends with the assistant and MaitreD. They knew we were having some problems with the staff at dining room reservations. For some reason, they couldn't do a line of tables for 14 people but could do 12. This was accomplished except one night we had to change the reservation because the show we wanted to see, Come Fly with Me was canceled. It was canceled the rest of the cruise. :( One morning for breakfast we went at Johnny Rockets early before 9:00 am. Great breakfast, fast and great service. There was a long line when we finished eating. We did the dining room or Solarium Bistro the rest of the days. For lunch one day, we went to Sorrento's for pizza. It was pretty good. The other days, we went to Windjammer, or Park Cafe ( deck 8). We loved the Promenade Cafe, 24 hours coffee shop with coffees,soda, water,specialty coffees, sandwiches, cookies and desserts. There's a Starbucks also. There were some great shopping on the ship sales. Our cabin steward was awesome. We requested an ice bucket every night and it was there. About 4 nights at turn down we had a towel animal greet us. Our room was cleaned spotless every day and every evening. Our cabin overlooked Central Park, every night there was someone playing the piano and/ or violin. Great romantic setting for drinking our wine on our balcony. It was an enjoyable week. But we doubt that we will sail again with Royal Caribbean. Read Less
Sail Date January 2017
We just returned from the January 23rd sailing on the Majesty of the Seas, a four-night cruise to the Bahamas and Coco Cay. It is important to keep this cruise in proper perspective considering the price of about $45 a day (inside cabin) ... Read More
We just returned from the January 23rd sailing on the Majesty of the Seas, a four-night cruise to the Bahamas and Coco Cay. It is important to keep this cruise in proper perspective considering the price of about $45 a day (inside cabin) plus tips. We spent five days at hotels in addition to the cruise, and those totaled about $100 a day living, some entertainment, and eating very modestly. So, any negative comments are followed by the phrase “but it was a great deal.” Cocoa Beach Hotel We rented a car and drove to the pre-cruise hotel: LaQuinta Inn and Suites in Cocoa Beach. It was clean, had a great pool (which was too cold to use in 50-60 degrees January temps, and the bed and pillows were comfortable. It was quiet, and there are many restaurants within walking distance. I would give them five stars, but the cleaning ladies faltered on two of our four days there( not removing soiled towels and totally not servicing the room another day. She claimed we had a “do not disturb” sign on the door, which was only true until 10:30 AM and she SAW us leave. Overall, a very good stay and I would stay there again. We stayed at the Radisson at the Port in Port Canaveral last time and thought they were great. Embarkation at Port Canaveral Very quick and we were on the ship shortly after 11 AM. Restaurants: After walking around just a bit once onboard, we went to the Windjammer Buffet, which has probably the most sparse food selection I have seen on any ship. The Deli upstairs is only open between 3 to 6 PM which makes it not a viable option for typical lunch or dinner meals. The pizza “restaurant” has petty low-quality pizza. No MDRs were open for the first luncheon. Main Dining Room There really are no specialty dining rooms, so you eat in the MDR or the Windjammer. The Chef’s Table is available, and that is considered specialty dining along with Johnny Rockets. The service was excellent at all three meals. Our server, Francisco, was new and was kind, professional and outstanding in every respect. The food did not match his service, though. Our table mates were lovely people and while they weren’t complainers, did express the same impressions about the quality of the food. For example, the eggplant parmigiana was just a mushy stew in the MDR, while I observed it was prepared properly in the buffet…go figure. The desserts in the MDR were the most disappointing. By the third night, almost everyone ordered two desserts in hopes that at least one was acceptable. The BEST thing about our waiter is that he didn’t start the “badgering the passengers to rate him a 10.” He got that rating from us, but what a breath of fresh air to not hear the spiel. Breakfast and lunch were somewhat better as far as food quality in the MDR. The presentation of the bakery at the Windjammer gave the passengers an insight into how they are obviously NOT prepared onboard- they came in boxed up, and the container was just set on the counter. The OJ in the MDR at breakfast appears to be fresh, so that was really nice. Cabin Okay, an inside cabin on the Majesty is about the smallest in any fleet, and I didn’t have trouble with that. We had enough storage and asked for the beds to be separated, or one of us was going to be crawling over the other to get out of bed. Three things that were annoying: an occasional clunk underneath at night. We thought we were in a submarine. The TV is over the head of the beds, so you have to reposition yourself to watch the TV. They need to add a move conservative network for news. Listening to Christian Amanpour was taxing on our nerves. The worst part of the cabin was the flat as a pancake pillows. All the hotels we stay at manage to have nice fluffy pillows. Just that one feature would have helped the rating go up one star. Passengers This was probably the best mix of people I have ever seen: families, seniors, 20’s-30’s. There was very little disorderly/drunken behavior, except for a few harmless females making fools of themselves. Ladies, you just can’t keep chugging like the guys and if you think you can, well, maybe I’m talking about you. The Staff The wait staff in all the dining areas were very pleasant as was our room steward who always greeted us and tended to the cabin in a professional manner. The officers were scarcely seen, and I never saw the captain. Fitness Area This I give a high rating. It had everything we needed and was never very crowded. They also have a nice promenade deck that goes all the way around. BTW- I asked two crew members if they had a promenade deck and they said no and insisted that would have referred to what I typically call a “boardwalk.” Pools There were 600 children on board, all well behaved. That, however, made the hot tubs not appealing as there about six kids in each of the four tubs. The pools were very busy and chairs well occupied. The MOTS solved the chair hog problem by putting the chairs right next to one another without any room to get to the ones facing the ocean. They were all tethered by rope and so could not be moved. There were no tables to set a drink or food, so there was almost no eating by the pool. The entertainment was mostly piped in and also featured events like the belly flop contest. Entertainment The first night featured a pretty good comedienne, and the third had a juggler/comedy act who was really good. The dance troupe performed twice- the sort of shows that you probably have seen on other sailings. They were good and energetic. The entertainment around the ship was sparse and doesn’t rate quite so high. The main dancing area was supposed to be the centrum, but the stage could handle maybe four couples IF IT WASN’T ALSO A WALKWAY!!! Who designed or designated this as a dance area? The nicer dance lounge was usually taken over by karaoke or game shows. Coco Cay The captain made arrangements for us to switch the days for the private island because of heavy winds. Thank you, Captain. The water was pretty chilly and not used much, but it was sunny and pleasant for walking and sunbathing. Nassau Nassau is not very exciting in the winter as the waters are cool. Some people take the water taxi or taxi cab to Atlantis (both $4 one way) and walk around the village and casino. You need a pass to get into Atlantis. Most cruisers who have been to the Bahamas just view it as a walking around time, and some just stay on the ship. Disembarkation We chose the self-assist, and it was easy except for relatively long lines for customs. In conclusion, this is a cruise for newbies or people who have limited time for vacations. In the future, I would work on finding something longer at a great price. The Majesty of the Seas serves a part of the market that may appreciate an introduction to cruising. Read Less
Sail Date January 2017
We traveled with a large group and had never been on a super sized ship. We were disappointed with the quality of the food, the limited selection in the main dining room and the Windjammer. The service was not the best with the ... Read More
We traveled with a large group and had never been on a super sized ship. We were disappointed with the quality of the food, the limited selection in the main dining room and the Windjammer. The service was not the best with the exception of the server of the evening meal. Our room safe was broken on our arrival and it tood three requests to get it serviced. At breakfast in the main dining room, on several mornings, we never received the juice we requested. On two occasions we never got all the food we ordered. (salad was never delivered). Morning room service was very efficient. We had dinner at the Chops Grill and the food was not as expected in a special restaurant. My husband's steak was full of grissel. The ship had the appearance of being "tired." The chair in our stateroom had a tear in the bottom liner and the carpet needed a shampoo. Every ladies restroom had a sign requesting that we open the door to exit using a paper towel but there was no place near the door to deposit the paper towel after you opened the door. Read Less
Sail Date January 2017
I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage ... Read More
I would call the theme of this cruise "technical difficulties". It seemed to be an ongoing thing for the Oasis. You would think this was her maiden voyage with the annoyances and issues we dealt with so this is our last voyage with Royal Caribbean. The staff was very hit and miss on friendliness and efficiency. It felt like they were working out the kinks of a new ship/new staff/new everything when I know this was not the case. Embarkation was like a long line of cattle. Disembarkation was chaos as usual but once they actually let us off the ship and we found a porter, life was easier. I highly recommend you find a porter if you have more than carry on luggage. Totally worth the tip. The shows were late until our last two days at sea which is frustrating if you have small children and don't want to pay extra for childcare "after hours". I would have loved to go to a comedy show on the ship but they held it in a tiny room that only held a small amount of people and every one of those shows started late in the evening. Highlights: -Kids loved Adventure Ocean. Especially my three year old. The Voyagers class was a bit rambunctious and out of control at times though. -Our room steward was good and kept our room tidy and clean. -Our waiter and assistant waiter in the dining room were attentive and entertaining. Dinner was good. It is always nice to be served steak every night. haha -Shore Excursions to St Thomas and St Martin were lovely as always. Those beaches are gorgeous. Lunch was good at Abi Beach and . -Cleanliness. I am a huge clean freak because I am a self admitted germaphobe. I love that they are waiting for you outside the dining rooms with hand sanitizer. I love the reminders to wash hands. I love seeing them cleaning things constantly. Huge plus for me. Lowlights: -Our MyTime dining was messed up and instead of 6pm dining we were reassigned (after a couple visits to guest services and speaking to the person in charge of dining) to 5pm. A big difference when you were looking forward to taking advantage of having your children picked up at 6:40 by childcare staff so you can catch up with family. -Trying to turn off gratuities took 4 visits to guest services. That line was constantly long so I know we weren't the only guests with issues. -Finding answers to any questions took visits to multiple staff members who often had different answers. I was sent to 4 different locations on this huge ship just to buy a pair of goggles for my child. -Navigating this ship is NOT easy in inclement weather if you are not familiar with it. They don't put extra signs in this case. Good luck getting from one end of the ship to the other for meals on time when portions are closed off on the first day. -There seemed to be technical difficulties with many shows, performances, and entertainment. Cats, Come Fly with Me, line dancing by the pool, live bands, character performances....these were all affected on our cruise. Instead of rescheduling, they would just not do it. No notice or announcement really. Just oh well it isn't happening. -Seeing the characters was a big draw for my children but actually making it in time to see them was an issue as they were either late or would leave after 5-10 minutes. -Food choices in the Windjammer were not what I was expecting this go around. Not as kid friendly for my picky eaters as I recall from our last cruise years ago. The chaos of the Windjammer is even worse on a ship this large. -I felt similar activities were all within the same time frame meaning things I would enjoy would be lumped together and then I would have nothing to choose from. -Getting water to drink on this ship felt like an impossible task at first. They REALLY want you to buy that soda package. I got so frustrated, I called room service for ice water one night because I wasn't walking across the ship for a cup of water to take medication. You would think ice was an impossible commodity to come by. -The amount of unattended children on this cruise was astounding. I guess curfews are not enforced and the staff doesn't do anything about young children roaming and being left in pool areas alone. This was a huge annoyance to many guests I spoke with as well as my own family. Kids were running up and down the halls at all hours. -I don't drink but my husband was very unhappy with the bar service. Drinks were poorly made for the price you pay. Many were made incorrectly and although drinks would be listed on the menu, bartenders would say they did not know how to make them and send you to another bar. It seems the staff is not well trained in many areas. -They didn't have enough people to run all the activities on the ship. Only one rock climbing wall was ever open although they boast two. Using the flow rider was hit or miss on how many were staffing it. They would sometimes divide it and you could do two at a time but instead of letting people go who had been waiting, they would let people who had already gone get in the new line. -Snack options were non-existent if you don't like pizza. Everything else closed in the afternoon. -The smoking area is by the pool. It was super windy so the entire pool area smelled like smoke. Not what I wanted to be exposed to all the time much less my children. - Due to inclement weather we could not stop in Nassau and went to San Juan which wouldn't have been so bad if we didn't get to Puerto Rico at 6pm and leave at 11pm. That is not ideal for those of us with small children. I feel like some shows or something on the ship could have been offered during that time. -Quite a few pieces of cardio equipment were out of order. I know...who works out on a cruise? Well apparently a lot of people who don't follow the 30 minute rule when others are waiting. Overall our family (11 total people, 6 adults and 5 children) enjoyed our experience on Navigator of the Seas a few years ago much more. The kids had fun but adults were sorely disappointed in the Oasis. Bigger is NOT always better. Too many people on this ship and it is not laid out well. On a side note: Does Royal Caribbean have the worst website ever or is it just me? It was nearly impossible to actually do anything through the website and my husband and I are both pretty tech savvy people. We often had to call someone who would then direct us to use the website or would have trouble with it themselves (again with the technical difficulties). The most ironic part of the cruise was when they gave us a survey to complete the last night of the cruise and we could do it at any of the computers on the ship. I went to complete it and of course could not due to technical difficulties. What a way to end that cruise. At least my kids enjoyed it..... Read Less
Sail Date January 2017
I went on this cruise to be a travel companion to an 84 yr old woman. We were part of a group of eight. This is the first cruise I've ever been on where the Windjammer shuts down mid-day. That was very inconvenient for some of us, ... Read More
I went on this cruise to be a travel companion to an 84 yr old woman. We were part of a group of eight. This is the first cruise I've ever been on where the Windjammer shuts down mid-day. That was very inconvenient for some of us, especially one who is diabetic. Many other guests seemed surprised and unhappy about it as well. At the fitness center I had to try 3 recumbent bikes to get one that worked correctly. One bike had lost one of the end caps off the hand grip exposing sharp, pointed, plastic edges. The safe in our room needed two repair calls and a third call for new batteries. The sales staff in the Regalia jewelry shop is extremely pushy. Friendly, but they operate in overdrive. They're worse than used car salesmen. The customer services employees were great and the dining room waiters were exceptional. Most employees were friendly and helpful except for the older guy who makes smoothies in the spa area. He became impatient because I was reading the ingredients while making a selection. He said, "She's not getting a drink" to someone who walked up behind me. Wanting to create positive memories of this cruise, I took that opportunity to walk away. The departure process was horrible as my friends and I got told to "step aside" without any explanation for the delay until much later. That process was crude and unfriendly. I had purchased jewelry and the customs agent wanted to know the name of the maker. I didn't remember nor did I care. I liked it so I bought it - period. Gratefully, the customs employee was kind and considerate. Otherwise, all things considered, I'll never sail on the Oasis of the Seas again. Read Less
Sail Date January 2017
We chose this cruise as we were part of a large group following an entertainment trio that performed 2 private parties on board. This is our 4th cruise sailing with the Trio. We had My Time Dinning and that was very bad. Even though we ... Read More
We chose this cruise as we were part of a large group following an entertainment trio that performed 2 private parties on board. This is our 4th cruise sailing with the Trio. We had My Time Dinning and that was very bad. Even though we had an assigned area ( due to our large group) it took too long to be seated. Some of the ships entertainment venues were way too small, we like the adult comedy acts. Out of 6500 passengers, only 125 at a time could get into see the acts. We tried ever day for 7 days. No luck. We had never been on a ship this size before, friends had sailed on the Oasis many years ago and said it was great. We have sailed on many cruise lines and have sailed at least 48 times. We will go back to smaller ships. We have now sailed with Royal Caribbean line 4 times, yes we will sail with them again, not on the large ships. Read Less
Sail Date January 2017
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I ... Read More
We were on the same cruise as traci_roo (no relation) and I echo her comments. While the captains decision to stay ahead of the weather was correct, the change to San Juan rather than Nassau put the screws to excursions. It happens, I guess. She was also right on the mark with technical difficulties. What went wrong was never explained but you would think a ship of this size would have some back up equipment. I guess we'll catch “Cats” some other time. Speaking of size, Oasis is just two darn big. Too many people. While the food was adequate - adequate, not awesome - it was very annoying to hear an announcement every few minutes in the buffet that amounted to "We hope you enjoyed your food now please get out". At several thousand dollars a pop, I resented being told to move along. We didn't gain much weight however. Probably due to the 2/10th of a mile (each way) from our cabin to the food. Someone else referred to the ship as a "windowless barge". And that is the case. There seemed to be a determined effort by RC to make you feel you were in a shopping mall rather than at sea. Why build a ship that isolates you from the water? Isn't that the point of cruising? Beautiful ship, no problem with the staff at all but, like many of the folks leaving the buffet, it was overstuffed. Read Less
Sail Date January 2017
We were very disappointed with this cruise. Besides being terribly crowded, the ship and our stateroom are in serious need of upgrading. Our stateroom was filthy - the furniture is stained, dirty and damaged in some areas. The food in ... Read More
We were very disappointed with this cruise. Besides being terribly crowded, the ship and our stateroom are in serious need of upgrading. Our stateroom was filthy - the furniture is stained, dirty and damaged in some areas. The food in the common dining areas was the same every day and offered little variety. We found all bar areas very under staffed. There were long waits for everything. The 'expedited' departure process took almost two hours - we lined up at 0615 and go off the ship at 0730. Very frustrating. We had only positive dining experiences in the specialty restaurants - excellent food and service. We had cruised twice before on the Allure of the Seas and very much enjoyed it. Unfortunately, the Oasis of the Seas was not an enjoyable experience - will never board that ship again. The check-in experience was not positive - certain packages we had purchased were not added to the sea pass - had to wait over 20 minutes for a new one to be produced. Read Less
Sail Date January 2017
Crowded, noisy, poor food, poor entertainment except for Aqua Show and Ice Show. We will never sail on The Oasis again. Crowded: Even with the set sail pass, it was a 2+ hour wait to check in. The elevators were insufficient- with long ... Read More
Crowded, noisy, poor food, poor entertainment except for Aqua Show and Ice Show. We will never sail on The Oasis again. Crowded: Even with the set sail pass, it was a 2+ hour wait to check in. The elevators were insufficient- with long waits, and then crowded to an embarrassing point to where you were smushed up against people. Noisy: It was very loud with hectic music and yelling announcements everywhere. We could not get away from it except in our state room. Poor food: The food was cooked to death and cold in the Main Dining Room. My Dining program was not working. There were LONG lines in the Windjammer and all other breakfast venues. Entertainment: CATS was a big disappointment and the Headliner was uncomfortably loud and frantic. We did enjoy the Aqua Show, and thought the Ice Show was wonderful. We are Royal Caribbean people, but this ship was terrrible. Read Less
Sail Date January 2017
The ship is huge with lots to do and see our cabin was a great size with a bathroom offering more than ample room to turn around in and dress If you could not find food which was wonderful there was something wrong with you for there ... Read More
The ship is huge with lots to do and see our cabin was a great size with a bathroom offering more than ample room to turn around in and dress If you could not find food which was wonderful there was something wrong with you for there was all types of ethnic foods with snacks to formal abounding The entertainment, activities onboard(we won't talk about off board), and services on ship were great, varied, and abounding. The ports offered many excursions and there was sufficient time to explore however there needs to be better communication between those booking (especially the staff online bookings and those booking on the ship). Comments such as a personal opinion reflected in the comments of those loading the busses as to the mobility level of passenger on a special needs trip should never be voiced. I have not been on a great number of cruises but this one was the most efficient I have ever taken in the loading and unloading process. The weather, rocking of the ship and pluming problems we encountered are all just luck of the draw. We did have pluming problems for the most of the trip up to approx. 10 hours of inability to flush the toilet. Overall the trip, the ship, and especially the staff were great. Read Less
Sail Date January 2017
My husband wanted to experience a humongous cruise ship so we decided to try The Oasis of the Seas. Our first impression was that the cabin seemed noticeably smaller than we've had on other lines, but the boat was nice and ... Read More
My husband wanted to experience a humongous cruise ship so we decided to try The Oasis of the Seas. Our first impression was that the cabin seemed noticeably smaller than we've had on other lines, but the boat was nice and well-cleaned. We thought the Park was very nice, and the food was good. The majority of the entertainment seemed to be aimed at much older passengers, and the water was too cold to do any of the really fun excursions (certainly that is not Royal Caribbean's fault, but if you hope to snorkel or otherwise enjoy the water, do NOT cruise in January! And it is very frustrating to look at beautiful water that is too cold for you to enjoy!). Additionally, because of the weather it was not desirable to sit outside or enjoy the water features on the ship - but again, that is a function of the time of year/Mother Nature, and certainly not a reflection on RC. In sum, it was not a fun cruise. The final straw was two experiences (with the hospitality staff and the photo staff) that pretty much soured us on RC. Read Less
Sail Date January 2017
Passage ways were dirty. Main dining room food was of marginal quality. Exercise equipment was broken and in need of repair. Main headliner was of poor quality. Internet service for the price was terrible. It took 30 min. for ... Read More
Passage ways were dirty. Main dining room food was of marginal quality. Exercise equipment was broken and in need of repair. Main headliner was of poor quality. Internet service for the price was terrible. It took 30 min. for an email page to load. Main show (CATS) was impossible to follow. Many guests left after the first intermission. The overall experience when compared to previous RC cruises was a disappointment. It appears the RC is cutting corners to increase profits. It felt like they are resting on previous laurels earned to mislead current customers that the quality of excellent service provided in the past in continuing when in fact it isn't. RC needs to return to previous way of providing excellent services across the board without nickel and diming their customers with poor service, stained or dirty carpeted areas, lousy entertainment, and general lack of concern over the quality of the experience the individual cruising experiences. Unless this approach to customer service changes our family will not be sailing with RC in the future. Charging additional funds for internet access these days sounds about as logical as charging for air as it so engrained in today's society. The internet was so slow at the lesser of the to performance packages it was completely useless. Read Less
Sail Date December 2016
Family decided to take Xmas cruise this year. Apparently the competent crew members were on vacation. 1. Medical emergency during dinner at an adjoining table. NONE of the restaurant staff knew how to call the on board medical ... Read More
Family decided to take Xmas cruise this year. Apparently the competent crew members were on vacation. 1. Medical emergency during dinner at an adjoining table. NONE of the restaurant staff knew how to call the on board medical staff....took 7 minutes before someone figured it out. 2. Casino bartender rude. 3. No one to welcome you as you boarded to answer questions other than a dozen crew passing out drink package offers. 4. None of the jacuzzi were working....4 out of order. 5. Food was mediocre at best. 6. Crew was rude during emergency drill...would not let an elderly man (who requested a wheelchair that never showed) sit during 30-45 minute presentation. 7. Our stateroom attendant was one of the few crew members who was pleasant and actually knew what he was doing. 8. Ship was old, not clean, ragged carpeting, etc... 9. Carnival was much better on last cruise...I thought Royal Caribbean was a step up...definitely not, 10. No direction from crew on embarkation...one member actually directed 150 of us to the wrong floor. 11. Other than the comedian, the entertainment was poor....a lousy 70's music retrospective on a Christmas cruise????? Read Less
Sail Date December 2016
I will admit the ship is pretty and impressive looking. A very nice layout. Loved the different areas. But that's where the good ends. Walked aboard to one of two rooms that stunk from cigarette smoke. (Never completely ... Read More
I will admit the ship is pretty and impressive looking. A very nice layout. Loved the different areas. But that's where the good ends. Walked aboard to one of two rooms that stunk from cigarette smoke. (Never completely eliminated by the staff, though they appeared to put effort in AFTER we complained. They should've noticed well before our arrival.) Huge crowd was watching Monday Night Football game with playoff implications and we were literally thrown out at about halftime to permit Karoake - over 100 people. Food was terrible, dining room service even worse. Limited options, and food was bad, cold, etc. Lobster had ammonia smell that was probably from the preservatives or was rancid. Kept sending back, new ones came back same. Couldn't eat them. Even the Specialty restaurants, which are expensive, were unimpressive. Main course was just "OK" (Steak) but appetizers and sides were poor in taste and quality. Only the desserts were decent. Rooms were generally warm. It took the staff 4 nights to get me a small fan. Rooms service was terrible in every way. Most of the food was inedible. Restaurants all close by 10:00 p.m., virtually nothing to eat but bad pizza after that. In most cases had to repeat requests for simple items or refills on drinks with all staff members. Some were even rude. Computer went down several times when trying to plan excursions or dining reservations. Ship lost water service for about 3 or 4 hours one day. The internet service was extremely spotty, often leaving us disconnected and having to log back on. And the mattress was hard as a rock. I had always heard Royal Caribbean was top notch, so I was extremely disappointed by my family's experience. Also, the comedy club seats about 100 people. That's not enough for 6,200 guests. Most never were able to go, even by attempting standby. Unfortunately, for those that actually made it inside, the comedian had only one set of jokes for the entire cruise, that he repeated every show - unimpressive. Spa treatment rooms were located next to or under the gym, so constantly heard weights banging. When I mentioned the noise, my spa attendant Josie refused to even attempt my massage, saying she'd only have to do it over if I complained later - great attitude Josie! So, my advise, spend less and get more somewhere else. Read Less
Sail Date December 2016
We previously had only cruised on Disney, but was looking for a change as our kids are getting older. Royal Caribbean is not for us. If you have ever cruised with Disney, I would avoid at all costs as you will be very disappointed. ... Read More
We previously had only cruised on Disney, but was looking for a change as our kids are getting older. Royal Caribbean is not for us. If you have ever cruised with Disney, I would avoid at all costs as you will be very disappointed. Positives Ship is impressive in size and is maintained well. Plenty of pools and hot tubs on board, so kids can have plenty of pool time in a less crowded environment. Climbing wall and flow rider were fun for kids and wait was only around 30 minutes each time. Basketball/soccer/dodgeball court was fun for them as well. However it was much more crowded. Ping pong was ok, but most of the balls were ruined so was harder to play. Shore excursions were great, but nothing different from Disney, so maybe all lines have the same options? Don't honestly know. Entertainment shows at night were quality, and well done. Daytime activities were limited once you had your fill of sports deck and all it offered. Negatives With few exceptions, crew is not very friendly or service oriented. If you find someone nice, keep going back as they are a rarity. If you are a sports fan at all, avoid this ship. Bowl season and twice had games interrupted for karaoke. They literally asked 150 people to exit during MNF just before half so they could start karaoke as well. Zero concern from guest services as 150 people were asked to leave so 7 could sing karaoke. Food is awful. Especially when compared to Disney. Buffets are sub par and same thing every day for every meal with no variety or concern about quality. Dinner meals were a bit better, and staff for dinner was great, but honestly think they keep food below average so people will seek out opportunities to eat in restaurants where you have to pay for them. DO NOT buy the drink package for sodas and juice. Machines are only located in three places, and at least half the time they did not have ice, and a quarter of the time they did not work at all. Once broken, they didn't go out of their way to fix. They have options during meals for free, and that ended being about all you got anyway. Booze package looked to be worth it for those that purchased. Finally, spent almost 3 hours without water or toilets due to a line breaking. Stuff happens, but certainly has not been our experience before. Over all, if you go on cruises for quality food and service, I would avoid RC as the cost is similar to Disney, (at least during the Holidays) but the experience is half of what we have had on Disney. At the advice of others, we intend to try Celebrity next as there were a lot of other folks that felt the same way as us and said they would never do another RC cruise. Read Less
Sail Date December 2016
celebrating 50th wedding anniversary and Christmas. We paid almost double what we normally pay for a RCCL cruise, and expected something special in return The service on board was sub standard. We did not receive our invitation to ... Read More
celebrating 50th wedding anniversary and Christmas. We paid almost double what we normally pay for a RCCL cruise, and expected something special in return The service on board was sub standard. We did not receive our invitation to cruise critic party, nor did we receive diamond plus amenities in our cabin. When we complained at guest services, on day 3, we were told we had missed cruise critic party, and they would bring amenities. We later that evening received a plate of cookies and 3 glasses of water? Our adult sons, also diamond plus, had received cookies the first day, cheese and fruit second day, and cookies the 3rd day. We were supposed to receive recognition of our 50th anniversary on the second night of the cruise, but again nothing. We booked our entertainment to be timed with our second seating dinner time. Then we were told our dinner time had been changed from 8:30 to 8:00, so we ended up missing some of the things we normally enjoy. Lunch service our first time in the dining room was very slow, waiter seemed to be very confused. Last day breakfast in dining room, I ordered eggs benedict, and, and was told by waiter I had the wrong menu which he never replaced with correct one. My sons scrambled eggs were full of egg shells, and had to ask several times for coffee refills. Extremely disappointing will never do another Christmas cruise. Read Less
Sail Date December 2016
The Oasis (love the ship ) had the worst food of any ship we have been on. This was our fifth time on RCL and it just continues to disappoint in the category of food, daily events (focus on spa, selling merchandise , drinking and casino ) ... Read More
The Oasis (love the ship ) had the worst food of any ship we have been on. This was our fifth time on RCL and it just continues to disappoint in the category of food, daily events (focus on spa, selling merchandise , drinking and casino ) and night time activities ( everything closes by 12:30 a.m. except disco and casino)Our party of 10 plus all agreed that Carnival , NCL and Disney are much more fun and have better food and service. RCL puts the money into having the biggest ships and the best professional entertainment (outside disney) otherwise nothing special. Dining staff, Cabin Stewart and Guest Service staff were excellent. RCL has reduced the amenities to passengers and finds a way to charge for the most basic things that were otherwise included in the price of cruising. The food in windjammer was the same each day and the dining room food was not much better . They clearly want passengers to dine in the speciality restaurants at an additional cost . The one plus was the entertainment in the theater, headliner singer, ice show , comedy club , etc. They were all outstanding. Read Less
Sail Date December 2016
Pros: service staff, room accommodations, spa, fitness center, number of activists for teens, quality of shows Cons: menu descriptions were inaccurate, food in main dining room not up to usual RC standards, loud in promenade, children ... Read More
Pros: service staff, room accommodations, spa, fitness center, number of activists for teens, quality of shows Cons: menu descriptions were inaccurate, food in main dining room not up to usual RC standards, loud in promenade, children allowed to run through bars and casino, no adult only area, Beef stroganoff was served with dill pickles and beets Chicken cordon blue with brown gravy and no ham, no cheese, no hollandaise Salmon over cooked Tuna over cooked Mashed potatoes density, they could be picked up in one piece with a fork. Steak Diane was filet covered in same brown gravy as everything else Unable to talk in the main atrium due to loud music Characters parading through the main atrium with loud music during happy hour Ports of call were beach and shopping trips Constantly being solicited for picture and other upsell items. Access to dining areas and exits from elevator blocked by photographers Kim Crawford $17, a relatively basic wine was not included in the "all-inclusive" beverage package and was way over priced. Drink package not all inclusive particularly if you drink wine Stateroom messages were shopping solicitations No map of locations for soda refill cup included More "pay for" dining choices than included dining choices Included dining and snack choices understaffed and always overwhelmed Water went out for three hours Aggressive upsells everywhere. Most adult activities involved an extra charge. Main dining room dress code was not enforced. People in beachwear on formal nights. We had dinner reservations for a group of 8 it took them three nights to get us to sit together in the correct table Constantly being asked to sign for drinks when you have the package Read Less
Sail Date December 2016
A birthday cruise with 7 neighbors,all with poor reviews….so many people..too many kids…had to get reservations for everything..standby line never worked…frustrating cruise…a rat race.had to pay extra for anything..even a bandade ... Read More
A birthday cruise with 7 neighbors,all with poor reviews….so many people..too many kids…had to get reservations for everything..standby line never worked…frustrating cruise…a rat race.had to pay extra for anything..even a bandade cost 50 cents,..we had an inside cabin,which was tiny.The couch in the room was very tired,and DIRTY.never sat on it..gross.Had a tall surly man as cleaning staff..never cleaned the toilet area,never vacuumed the room..strange..my 2 other cruises elsewhere didn't have these problems.The ship itself was a beauty..the Captain was very competent …we had a very rough first 2 days at sea,and he made the decision not to stop in Nassau,as wind/wave conditions were too challenging..very professional.The dining room staff were pretty good,in general.The shows at night were good,if you reserved ahead of time..good thing we did this before our cruise.All in all,we won't be setting foot on another ship this large,and will read reviews before booking again.It won't be with RCL..It took an hour and a half to get on the ship,and…the last group to get off..an hour and a half to get off..that was the final kick in the butt from RCL..NEVER AGAIN…….absolute chaos. Read Less
Sail Date December 2016
I wanted to experience an 8 night cruise and spend Christmas with my family in a special setting. I was very disappointed with the ships appearance. After spending 25k on the suite I expected more. Our suite was smaller than advertised and ... Read More
I wanted to experience an 8 night cruise and spend Christmas with my family in a special setting. I was very disappointed with the ships appearance. After spending 25k on the suite I expected more. Our suite was smaller than advertised and poorly laid out. My son and I hit our heads no less than 20 times on lights and light fixtures. The deck in our suite looked like it had not been cleaned in years. Stained furniture and stained bar area. Wouldn't touch it. Food was good. Genie was a great asset. Way overpriced and they gouged for the Holiday cruise. Not the value I expected at all. The casino management did very little to work with people. It was a go through the motions management team. I have had better on lesser ships in the RCL network. Unless I see or hear of progress in the above areas I suggest another ship or company. Read Less
Sail Date December 2016
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