The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the ... Read More
The first night's dinner sent me to the medical facility with nausea, vomiting, and severe abdominal pain. I was diagnosed with gastritis. I knew it was food poisoning from dinner, but the medical staff would not even whisper the words. Little did I know then that a few cruises later the ship would return early because of a gastrointestinal outbreak. Embarcation was the smoothest I have seen for 6000 people. The dining room is not big enough for the staff to squeeze around each other between the tables with toddlers running around unsupervised by lazy parents. They removed the daily newspapers from the fleet, which we didn't like, and they added alot more shops and ways to charge you for what used to be free. The gratuities rose again. You can't eat breakfast until 630am, which left us and 75 other people waiting in line from 6am to 630am for the windjammer to open. You can no longer get coffee 24 hours a day or just sit in the windjammer reading in quiet. The sanitation of the windjammer has gone down. Servers walk right by dirty tables to chat with other workers rather than clean up tables in front of waiting guests. I cleaned up tables a few times myself. The tables in the windjammer were dirty from the night before when we entered it at 630am. Just terrible. Because I could not get a hot egg from the windjammer, (all are premade and cold) I had to ask Edwin, an officer, to please ask a cook to make me a hot egg. The quality of the food in the windjammer was awful.
While we were eating, a staff member interrupted our breakfast to try to sell us dinners at the various specialty restaurants. They really push this kind of thing. They try to milk you at every turn. It gets old really quick. Drink Packages! Massages! Specialty Restaurants! Climbing Wall! Ice Cream! SHOPSHOPBUYBUYBUY!
Want to watch a movie in your room? Fork over $11.99 honey. It used to be free, but not now. The quality of the guests has slid some too. For example, I saw a few children in diapers with their parents in the adult-only hot tubs. Really? Do we all have to marinate in your child's piss and poop? If you do this kind of thing, dear reader, stop!
After many years on RCCL and Celebrity, we finally made Diamond level, which has nice perks, but even the Diamond lounge was not wheelchair-accessible. Big chairs block wheelchairs and scooters from getting to the lower level. There is no wheelchair access to the upper deck of the Diamond lounge. Stairs only. The Comedy shows and the Love & Marriage show came on way too late.I hears from several guests that the CATS show was great, just too darn long. We saw the synchronized swimming show and the ice skating show which were wonderful! For daily trivia games, the venue could not hold all of the people who wanted to play. This kind of thing is not difficult, RCCL. Come on now!
The Scooner bar was not wheelchair accessible because of the pole. RCCL could have designed the bar a little different to allow for the width of a wheelchair, but they didn't. Our room steward was the worst guy we have ever had in our 29 cruises. He was supposed to know that we needed 2 extension cords for our cpap breathing machines, as well as distilled water for both of us. We could not go to bed for four long hours after we arrived in our cabin before the cords arrived. We never got the clothes hangers we requested so we had to live out of our luggage the whole time. Several times we came back from breakfast or dinner to a dirty cabin. Not once was our cabin vacuumed or dusted or trash cans emptied. After 4 days, he put hand soap in the shampoo dispenser! This seems to be the new RCCL standard of quality. Our mattress caused me back pain. Complaining about the room steward got us nowhere. Our room steward was, however, quick to call our attention to the tip envelopes. As a small perk, we got two soda cups which were good for only 3 drinks per day, but the soda machines were frequently out of ice. Your unsuccessful attempt at getting a drink was counted as one of your three allowed. The infinity adult hot tub was wonderful when it didn't contain a stray child in diapers swimming in it. The charge for laundry was way too high. Our cabin was located on deck 14 with an interior balcony. We never slept one good night because of the noise from constant music, screaming kids and running people on the deck right above us.
Our first excursion was a dolphin swim at the Atlantis resort. The ship hauled us all in an old, ratty bus with my manual wheelchair hitting other guests and landing in the stairwell, which is unsafe and illegal for it to be blocking the exit. According to the shore excursions brochure, lunch was included. Not so! I had to spend $53 for a water and a fish sandwich that a gas station would refuse to serve, and argue with the shore excursions people to get reimbursed. While they were clearly in the wrong, they argued about how much we had spent. I got the cheapest thing on the menu! They referred us to the Atlantis resort operator instead of telling the truth that they screwed up. Most of the activities were geared towards children, and there was no quiet place to sit away from noisy children.
During our 2nd excursion, at Buck Island, St. Thomas the captain of our boat accidentally broke my personal prescription lens snorkeling mask then denied doing it. She refused to replace it at first, but then handed me one of the lesser quality snorkel masks on her boat and called it even. I had to argue for the next 3 days with the shore excursions desk people that my custom prescription mask was worth alot more than the used mask she gave me. She didn't break my mask on purpose, but she didn't admit fault when it was clearly her fault. The third excursion was at St. Maarten, the Ultimate snorkle and beach. We saw 1 turtle, 1 ray, fire coral, and 1 very big something.
We received a free specialty restaurant coupon from our wonderful travel agent so I ordered crab cakes. The crab cakes were full of corn with one tiny flake of crab. I saw the servers talking among themselves when they should have been working. I am certainly glad that I did not pay for this poor meal and even poorer service.
We asked for the gratuities to be removed, but guest services would only remove two days worthfor only one of us in the cabin. I had to argue about that little oversight. In the main dining room, my food allergy was not remembered by the kitchen or the staff. Once I got all 3 courses at once! There was no room on my table for 3 courses, so my husband had to hold one plate in front of him. What's going on here? Basically we paid the same for this cruise but received an awful lot less. We are never going to waste our money on RCCL again. Read Less