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Sail Date: January 2018
We recently cruised on a B2B with another couple. We have been on a few Voyager class ships before as well as Oasis & Allure and enjoyed those cruises very much. The customer service on Oasis this time was terrible. We encountered ... Read More
We recently cruised on a B2B with another couple. We have been on a few Voyager class ships before as well as Oasis & Allure and enjoyed those cruises very much. The customer service on Oasis this time was terrible. We encountered numerous problems and spent hours at Guest Services trying to get them resolved. I had a $50 onboard credit that they screwed up and I never received while onboard. Finally, I was able to resolve it when I returned home and they did end up crediting my credit card but the cruise was over with by then. They also charged my Seapass account $151.04 erroneously. Thank God I noticed it and when I pointed it out at Guest Services, they said it was for four people for a galley tour. We never signed up for any tours nor did we participate in any. They checked into it and told us an employee must have hit the wrong button by mistake and charged our account so they did take it off. The food has definitely deteriorated. Even with reservations at the main dining room, we waited anywhere from 15-30 mins. each night for dinner. I am not fussy about food but the quality of the food overall is not like it used to be. Service was slow and the poor waiters looked like staff had been cut and they were practically running to accommodate the guests. On two different occasions in the Windjammer there were large amounts of egg shells in the scrambled eggs at breakfast. Steak was way overcooked at 150 Central Park and had to be sent back twice. Chocolate chip cookies at Park Cafe and Sorrento's, which we've always enjoyed, were so bad they were inedible. Shrimp cocktail was also terrible. We tried to eat it six different times and it was limp and soggy every time. The desserts were nothing like we've had before and the selection was pretty much the same every night. We were given the impression that RCI doesn't care much about their passengers and is more interested in financial gain, as evidenced by the constant upselling. From the minute we set foot onboard, people approached us trying to sell us photo packages, dining packages, spa packages, drink packages. One of them even came over to our table while we were eating in the dining room and tried to get us to purchase a galley tour. This experience was not what we have experienced in the past with RCI and we are considering whether we should cruise with them again. Read Less
Sail Date: January 2018
Dinning in main dinning room had great staff but some were very unsure of there duties, also food was lesser quality than on other cruises we had been on. Shows were cancelled a lot do to rough seas (which i understand) but they brag this ... Read More
Dinning in main dinning room had great staff but some were very unsure of there duties, also food was lesser quality than on other cruises we had been on. Shows were cancelled a lot do to rough seas (which i understand) but they brag this ship up to not having much motion due to its stability system and it was the worst voyage we have had during every day of cruising . Smaller ships we were on didn't have that much movement and we seam to have as much rough seas as we did on this one. All though we didn't spend a lot of time in cabin. It would have been nice to have more enjoyable tv shows to watch other than stations with only pertaining to royal caribbean excursions channels, shopping for channels and destination channels. Very few tv shows to just relax to while resting. All in all this was just a average cruise with no real stand out positive activities do. Due to show cancellations . Read Less
1 Helpful Vote
Sail Date: January 2018
Looking to try a large ship. This fit the bill. The entertainment was very good on the ship except for CATS (not my cup of tea) Since it was such a large ship we felt the need to schedule all the entertaiment which did take the fun out of ... Read More
Looking to try a large ship. This fit the bill. The entertainment was very good on the ship except for CATS (not my cup of tea) Since it was such a large ship we felt the need to schedule all the entertaiment which did take the fun out of being able to make changes to your schedule as you were affaid of being blocked out of the show at a latter time. We had shows cancelled and the rescheduled times conflicted with other activities. The ship is showing its ages with worn out fabric on the furniture. Paint pealing or missing. I was surprised at how small the sinks in the room were and how low they were. Not a fan. The promenade was large but at times was very crowded. Usually when we had rain or when a show was going on. Tough to move around. Much like a mall at Christmas time. Read Less
1 Helpful Vote
Sail Date: January 2018
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above ... Read More
Avoid the balconies on the 12 to 14th floor if you are one that hopes to enjoy even a modest amount day time peaceful relaxation. There is no privacy. In the afternoons the "music" loudly is blasting down from above the pool deck- what a waste of extra money - never enjoyed our balcony for the whole "vacation". Poor Guest services- were not helpful, we felt our concern was ignored. They made empty promises, we followed up in person 3 times escalated to management and they did get back to us at all with any resolution. The entertainment was tops, but you have to book ahead and do not expect to see everything in the 7 days. Some shows had to be cancelled due to rough seas for safety American Icon evening Dining room always very busy, but the staff did try their best to serve guests. Disembarkation off / the ship when at island was very quick and smooth. Read Less
Sail Date: January 2018
Embarkation & Disembarkation went smoothly & quickly. There was not a ton of places to view the ocean - which I enjoyed a lot in previous cruises. The main dining was fair. A lot of the same foods over and over again. We ... Read More
Embarkation & Disembarkation went smoothly & quickly. There was not a ton of places to view the ocean - which I enjoyed a lot in previous cruises. The main dining was fair. A lot of the same foods over and over again. We opted for a dining package and enjoyed both the Hibachi Restaurant as well as Chopped. The entertainment kept getting canceled because of the sea conditions. At one point, we were already seated for a show and they came on to let us know the show was just canceled. There was not a ton of organized activities that we really enjoyed on the other ships - for instance karoke was offered one time a day on most days for about an hour. In the fitness center, there were several machines that were in need of repair/replacement. There were two Stability Balls which were most of the times occupied or no where to be found. Also, you can take classes for a cost as well. The service and staff were awesome! The ports of call were about what we expected. For us, Oasis is not a ship we will sail on again. We prefer Freedom or Navigator of the Seas. Read Less
Sail Date: January 2018
Paid for by Hilton. I especially enjoyed the extra size of the Oasis of the Seas. I liked the 5th deck with its large center walk way. The 6th deck had boardwalk with the aqua show which was an engineering feat. I liked the open gardens on ... Read More
Paid for by Hilton. I especially enjoyed the extra size of the Oasis of the Seas. I liked the 5th deck with its large center walk way. The 6th deck had boardwalk with the aqua show which was an engineering feat. I liked the open gardens on the 8th deck with the different resturants. The spas were some of the best I've seen on a ship and always well maintained. And the covered pavilion was a delight. I would of liked a drink package structured more for a one to two cocktail dranker, since I pushed myself to drink more to justify the cost of $495.00. Over all, enjoyed the cruise and shore excursions. Staff was not as friendly as I have seen on other cruises and made me feel that I was in their way on several occasions. Running track was partially closed on every run that I took, but I enjoyed the length of the running track. Only found one exercise bike that completely worked and staff did not seem to care. Food was good but not as big of a variety as on other cruises. Read Less
2 Helpful Votes
Sail Date: January 2018
This was our first cruise ever and did we ever set the bar high. The ship was huge with so much to see and do. Our room (balcony room 12156) was bigger than what we expected. It was clean and comfortable. Even though the ship was huge, it ... Read More
This was our first cruise ever and did we ever set the bar high. The ship was huge with so much to see and do. Our room (balcony room 12156) was bigger than what we expected. It was clean and comfortable. Even though the ship was huge, it did not feel crowded at all. The food was a bit disappointing. It definitely was plentiful but lacked in taste sadly. It was fine but we weren’t blown away by anything we ate in either the dining room or Windjammer. Crew were all very polite and friendly, some more than others. The entertainment was second to none. We didn’t get to see Cats because it was cancelled twice due to rough seas but we saw so many other great shows, we could hardly be disappointed. We enjoyed the ports of St. Maarten, Puerto Rico and Labadee, Haiti. We took tours at the first two ports that were very good and relaxed at the private beach at Labadee. There was a marketplace at Labadee and the merchants almost pounced on you as you walked by. It was too overwhelming and unfortunately, the pushiness made us leave instead of buying anything from them. Overall, we enjoyed our first cruise and have no regrets. Read Less
1 Helpful Vote
Sail Date: January 2018
Oasis is a great ship --- lots to do, great staff, wonderful dining opportunities. We loved our cruise, but feel we need to mention two negatives. On Oasis, you can purchase a beverage package for soda. Their are seven soda machines ... Read More
Oasis is a great ship --- lots to do, great staff, wonderful dining opportunities. We loved our cruise, but feel we need to mention two negatives. On Oasis, you can purchase a beverage package for soda. Their are seven soda machines on the ship, four in Windjammer Cafe. As any given time, several of them are broken; also, when the Windjammer is closed, 4 of the 7 are inaccessible. We paid $140 for the 7-day drink package for the two of us, and getting the soda was often a hassle. Also ... we have enjoyed Labadee for nearly 20 years. However, the joy is gone. RC tries to cram far too many people in a relatively small space. They serve lunch from 12-2, but the buffet-style lines usually had 50-125 people standing, waiting, baking in the hot sun No fun. I have overstated things. The cruise was a blast, RC is a first-rate cruise operator. They just need to spend more time improving quality, not increasing quantity. Read Less
Sail Date: January 2018
Embarkment was fast. We dropped our luggage and parking was a breeze. Once on ship we ate lunch in the windjammer. Never seemed liked their was 6450 people aboard our ship. This was my second cruise. I Loved IT!!!!! can't wait till my next ... Read More
Embarkment was fast. We dropped our luggage and parking was a breeze. Once on ship we ate lunch in the windjammer. Never seemed liked their was 6450 people aboard our ship. This was my second cruise. I Loved IT!!!!! can't wait till my next one. The service was amazing. The food plentiful....something for everyone.....Ship is beautiful....my favorite hang out spot was the solarium....had dinner in the dining room every night....loved the food perfectly portioned. always tried to eat breakfast and lunch in a different spot daily.... the roast beef sandwich at The park café in Central park is worth the trip back for seconds, also a great place for breakfast...great assortments of bagels and creams cheeses and breakfast foods.....some of the best oatmeal ever here....My favorite lunch spot was the solarium buffet....great salad choices and lunch menu..... We did splurge one day for lunch at Johnny Rockets....burger was huge and delish. The Jazz club was amazing and packed nightly. always something happening and going on to please everyone.....Happy Cruising.... Read Less
1 Helpful Vote
Sail Date: January 2018
We travelled with kids so we were looking for activities and enterteinment for them. DreamWorks experience was a good option. Good quality and variety of food. Waitress and all staff in dining and eating places great confortable ... Read More
We travelled with kids so we were looking for activities and enterteinment for them. DreamWorks experience was a good option. Good quality and variety of food. Waitress and all staff in dining and eating places great confortable cabin for 4 (since we are a family of 5, I d like to know if there are cabins for 5, this time we travelled with my mother in law, so we used two cabins). The cabin was checked and cleaned twice a day Activities and shows for all the family and all those involved in recreation were great Good variety of sports to play Several pools with different options, calm one, with waves, one that takes you round, jacuzzi I definitely would like to go again probably touching other ports so as to get to know new places. Since I have small children I d probably look for a cruise with options for the kids to do and play Read Less
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