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18 Royal Caribbean Pacific Coastal Cruise Reviews

Our primary reason for taking this cruise was to see the ship. At 137,000 tons, this is the largest ship we have ever sailed on and it has some features we have never seen before. We have visited the ports many times so they were not a ... Read More
Our primary reason for taking this cruise was to see the ship. At 137,000 tons, this is the largest ship we have ever sailed on and it has some features we have never seen before. We have visited the ports many times so they were not a factor. We also feel that the entertainment on Royal Caribbean is usually superior to other cruise lines and hoped to see some good shows. If you ever consider taking a cruise out of Seattle and need to fly there, think again. The Seattle airport has to be one of the worst. We flew in the night before the cruise and had the hotel shuttle deliver us back to the airport the next morning to catch the Royal Caribbean bus to the ship. There was absolutely nobody in the airport to give us any directions to the cruise bus. We finally found a group of construction workers and they told us we had to go up several flights, cross a bridge to another part of the airport, walk through the parking garage, go back down to a lower floor and walk about half a mile to the place where the buses were parked. We started walking through the deserted airport and luckily came across a person with a red vest. She turned out to be a representative for Royal Caribbean and told us where to get the bus. The waiting area was outside in a very windy and cold area. We had to wait there for about an hour before the bus finally came to take us to the ship. The ride to the ship takes about 45 minutes and was comfortable. Upon arrival, we were escorted to the check in area and that process went very smoothly. We then boarded the ship and went to an upper deck to wait for the restaurant to open for lunch. Our cabin was ready at 1 o’clock and we then went down to inspect it and unpack our carry-on bags. CABIN We had cabin 8620 on deck 8. It was across the hall from the elevators and the computer room. It was located at the top of a hump in the side of the ship, so we had unobstructed views to the front or back of the ship. It was also a quick elevator ride to the Windjammer restaurant on deck 11 and the main dining room on deck 3. It was a bit of a walk to the other elevators that took us to the show room. I was surprised that a ship this large had only two elevator towers. We often had to wait quite a long time for an elevator. We were very pleased with the location of this cabin. The cabin was clean and comfortable with a king size bed, vanity with many drawers and lots of cabinet space above. The closet was adequate. The night stands were very small with only one drawer. Lamps were mounted on the wall behind the bed and had two lights; one for general lighting and one for reading. There was a small couch and table. The bath had a fully enclosed shower with sliding doors to enclose it. This feature is much better than a shower curtain. Our cabin steward did a very good job. FOOD The main restaurant had fair to good food. The waiters were all excellent. We had My Time diniing and that part of the main restaurant seemed totally disorganized the first night. It got better on later nights. The Windjammer restaurant on deck 11 was usually crowded and the food was usually somewhat tasteless compared to the main restaurant. They also had a problem keeping plates and utensils available. We have had unpleasant experiences at extra restaurants on various ships, so avoided them on this cruise. The prices also seemed quite high as compared to other cruise lines. Chops was $39.00. Giovanni’s was $30, Johnny Rockets was $9.95 and room service was $7.95. This was the first time we saw a charge for room service on any of our 50 cruises. We thought this charge was way out of line. ENTERTAINMENT We usually choose Royal Caribbean for the entertainment. On past cruses, it far exceeded what is offered by other cruise lines. That was NOT true on this cruise. The production shows were ho-hum. One of the two comedians was good. The second one was poor. A magician was excellent. One night there was only a movie in the main showroom. The ship has an ice rink and there was an excellent show there one afternoon. We did not attend any of the bar shows, but noticed large crowds there as we walked past. There seemed to be fewer activities offered than on other cruises. We went to see the Flowrider and Rock Climbing Wall a couple of times. The Flowrider had only three people trying it and we never saw anyone on the wall. The wind and cool temperatures may have affected the use of these facilities. We played miniature golf one night and only one other couple was using the course. SHOPS There is a promenade on deck 5 with a number of large shops. There is also a café that is open 24 hours with coffee and snacks. It is the only place to get coffee in the early morning. Read Less
Sail Date September 2018
This cruise was offered by a travel agent (he had 1100 customers on board) for a great price! It was a quick getaway that we could drive to the port. I was amazed at how CHEAP RCCL has become. In the cabin no chocolates on pillows, no ... Read More
This cruise was offered by a travel agent (he had 1100 customers on board) for a great price! It was a quick getaway that we could drive to the port. I was amazed at how CHEAP RCCL has become. In the cabin no chocolates on pillows, no pen and tablet on the desk, small scratchy sandpaper towels, no lotion in the bathroom (just shampoo in a dispenser in the shower), on demand movies offered for free by Princess were $12 to view!!! In the dining room we were offered one roll from a tray and never we offered more. A strict accounting was done with the thin, rough pool towels that no one would ever want to steal. On Princess there are towel bins everywhere to help ourselves. When returning to the ship after a day on the beach there are big bins to deposit sandy, salty towels. Entertainment was quite good except we didn't care for the Production Show. Not nearly as good as it should be. Ice Skating show was excellent. Public areas looked fine but the cabins are showing their age. A little touch-up paint could help some. Crew were friendly and helpful. Promenade cafe was the only 24 hour food venue with poor offerings. Their sandwiches had one VERY thin piece of meat and were not worth taking. We were disappointed there was NO parade during our cruise! Nanaimo offered MANY volunteers greeting and offering maps, brochures, and a free shuttle. Victoria was a great walk along the waterfront. Will NOT return to RCCL!!! Read Less
Sail Date September 2018
My daughter, 2 grandsons (20 months and 5 years), and I took a 4 night Royal Caribbean cruise from Sept 17-21 with stops in Nanaimo and Victoria. We stayed in 2 inside cabins, which were next door to each other. I have seen hundreds ... Read More
My daughter, 2 grandsons (20 months and 5 years), and I took a 4 night Royal Caribbean cruise from Sept 17-21 with stops in Nanaimo and Victoria. We stayed in 2 inside cabins, which were next door to each other. I have seen hundreds of commercials where RCI promotes its cruise line as family friendly but RCI did not meet our expectations for the following reasons: a) We did not expect activities for the 20 month old, but there were few activities a 5 year old could do. We wanted to experience the cruise with the children and not offload them to Ocean Adventures, which is a drop off daycare-like activity. The RCL website says there is a "kids aqua park" on the Explorer of the Seas. There was absolutely no "aqua park"--only 5 foot deep pools, a depth that would make our 5 year old uncomfortable. There was nothing a 20 month old could enjoy such as a splash pad or even a hose with running water. The rock wall is limited to kids 6+, which we knew in advance. Why isn’t there a mini-rock wall for smaller kids too? The wave runner was not applicable. The kids have had a better time at a playground at our local park. The arcade was grossly overpriced and almost always empty. $10 bought us about 8 minutes of entertainment. You could buy 1 life on a Mario-type game for $1.50. (That was 2 seconds of my life I’ll never get back.) b) We did not get information about the Ocean Adventure schedules in our staterooms and only stumbled upon them at the front office while exploring the ship. c) The ice show was great and the 5 year old loved it and wanted to go to more shows. The earliest evening show was at 8:30 and he loved the “fast forward” song and dance show but was unable to stay awake until the end. On the second night, we made a big deal about a date with Mommy for the magic show and they arrived early for a front row seat. After my 5 year old made a sound, the magician/comedian made a joke along the lines, “Hey kid, I hear you. We’re in international waters so I could cut you into pieces and throw you overboard and nobody would know.” This threat was hurled at a small sensitive child in the front row who was eager for a magic show and made the mistake of making one short sound. I complained to the activities director who apologized and said he would "talk" to the performer, Leo Ward. Mr. Ward is a seasoned professional who should know better than to make such a treat against a small child even as a joke. The audience did not laugh and the attendees I spoke with thought the incident was horrible. Doesn't RCL contracts with performers provide specifications on content? Are there no consequences for such an outrageous act beyond a "chat" with the activities director? There were also many adult elements to the comedy including sexual innuendo, sexual orientation, and simulated drug use. Needless to say, this awful event ruined the rest of our cruise. d) There was no parade (as advertised) and we could not find the 3D movie theater the RCL sales rep told us about. Movies shown during the day in the large theater were rated pg13. While there was a kids channel on the cabin TV, movie rentals cost $12. Open ice skating was limited to a 2 1/2 hour window during the dinner hour on the last day that also conflicted with the evening show. These were 3 things we were looking forward to because they were something the 5 year old could enjoy. I understand we were on a 4 day cruise, but there should have been some disclosure that these activities would not be included or severely curtailed with our cruise so we could have considered that when making our purchase decision. e) I found a small white pill on the floor of my stateroom that was left by the prior occupant. We looked it up and believe it was a medication for high blood pressure and A-fib. If the 20 month old had accidentally ingested this medication and we could have had a medical emergency without knowing the cause. Apart from the family UN-friendly aspect of the cruise, we felt the dining service was much poorer than our prior cruising experiences where we were always used to “wow” service. We dined in the Sapphire room for 4 evenings and the majority of the time: 1) there was no assistance being seated beyond a point to the table, 2) we were not given a child’s menu on the first night and the kids did not like the food we had to order from the adult menu 3) we were not offered a beverage beyond water, 4) we had to ask for a high chair, and 5) beer was served in an unopened can delivered with an empty glass. Staff was responsive when we made a request, but we found it odd that we had to ask for basics such as a high chair, kids menus, beverages and even open beverages. We dined 3 times in the Windjammer at 3 different times of day and it was always crowded. There were no trays so it was very difficult to manage both kids and multiple plates. There were no clean tables available, so we had to sit at dirty tables and look for staff to clean the table and to provide a high chair. We were offered a beverage only once. One time my plate and beverage were removed from the table while I was picking up a dessert. Overall, it was a frustrating, crowded and noisy experience. What’s up with the shortage of spoons? Silverware wraps in the Windjammer and on the breakfast trays did not have spoons. My daughter’s breakfast tray never included a spoon. She called for 2 spoons and was brought 1. So she called again and asked for 8 spoons and kept a stash in a drawer because her trays never had spoons for yogurt and cereal for the entire cruise. I asked for butter one day and it was never delivered. I also want to mention that there was always at least 2 substitutions of items on my breakfast tray, even when I wrote, “no substitutions please.” I guess there were no blueberry muffins or granola in the pantry. We are experienced cruisers, but it has been several years since our last cruise. We were surprised and disappointed by the number and size of all the upcharges. Room service is free only for a continental (not a hot) breakfast. Otherwise room service costs $8 plus a gratuity. Movies on the TV were $12. Brunch was an upcharge. Lobster was a huge upcharge and there was no lobster or other special food on formal night. If there was a special food event, we missed it. A glass of wine was around $14-15 plus gratuity. A burger joint near the pool area was an upcharge. I would not have minded all the upcharges so much, but the prices felt excessive. We did enjoy the live shows with the exception of the magician/insult comic. The music and dancing were relatively modern and lively. I loved the 3 tenors from Vegas. The shows were at 8:30 and 10:15. The 8:30 show was always very crowded and you needed to be there early to get a good seat. The later show was barely half full with plenty of good seats. It was difficult to get an earlier dining time that did not conflict with going to the early show. We would have preferred an earlier show time option. On the last night, there were 6:30 and 8:30 shows. We had not noticed the schedule change and it would have been helpful if it had been announced by the activity director at the show on the previous night. There were also a number of other small live music venues throughout the ship. The cabins were comfortable and quiet. The pullman bed worked well for the 5 year old and a pack-n-play was provided for the 20 month old. Read Less
Sail Date September 2018
We choose RC because it was a great price. Embarkation went smooth. The cabins that look over the board walk are cool except there was a door between cabins and you could hear everything they where doing and talking about. Food in the ... Read More
We choose RC because it was a great price. Embarkation went smooth. The cabins that look over the board walk are cool except there was a door between cabins and you could hear everything they where doing and talking about. Food in the Windjammer was not good. I think I had one good meal all week. Food in the main dinning was really good. They charge for room service now. $8 per order. Other cruise lines don't charge. It was strange they had no formal night on the ship. And the staff was not very interactive. Not that many things to do. Other ships have lots going on like bands playing music with food and dancing. Our room Attendant was great, very nice guy! The rooms are clean and updated. The ice skating show eas really good!! Sit on deck 3 to watch the shows. Hard to see from the balcony seats. I would not Travel RC to Alaska or BC cruise. I will stay with Celebrity and Holland. Read Less
Sail Date May 2018
First time and only time on RCI. It was just a complete disappointment. This was a 50th Anniversary cruise for my parents and we had a party of 13 on board. I wish I would have booked us on a different line. The Explorer is a ... Read More
First time and only time on RCI. It was just a complete disappointment. This was a 50th Anniversary cruise for my parents and we had a party of 13 on board. I wish I would have booked us on a different line. The Explorer is a beautiful ship. The Ice Show is great. I enjoyed the Royal Promenade area. It is a shame such a nice ship is wasted on such a terrible experience. My cabin was dirty, smelly and my bed was hard as a rock. I cleaned the cabin myself with hand wipes I brought. My bathroom was disgusting. It literally smelled as if someone had peed all over the walls. I asked for it to be cleaned 3x and finally gave up and cleaned up the urine I found under the seat myself. The food was not great. The Windjammer was just ok. The MDR was good but the service was incredibly slow. We had photos taken one evening and asked them to hold our table. We were told no problem. We got to the MDR and our tables were given away. The coffee in the MDR was cold and not drinkable. I got one decent cup of coffee at 6:30am in the Windjammer. There was no formal night. We like many just went a head and made our own formal night and dressed up. There was no pool side band or anything like that. Nothing very fun or festive. It was just weird. I hated the staff walking around with signs trying to up sell reservations to their specialty restaurants. In conclusion it was just not what I had hoped for. My parents were troopers and said they had a great time so I guess that makes it okay. I am sad my husband took a week off work and wasted his vacation time to sail with them when we could have sailed with someone else. Read Less
Sail Date May 2018
What has happen to RC? I don't know if its because tips are included now, so staff does not try as hard... but service is far far below what it used to be for RC. I cancel auto tips and pay as I see fit and so happy I did that for ... Read More
What has happen to RC? I don't know if its because tips are included now, so staff does not try as hard... but service is far far below what it used to be for RC. I cancel auto tips and pay as I see fit and so happy I did that for this cruise. Workers in the windjammer were dropping silverware on the floor and putting out in service. Three people in our party had an experience with hair in our food! The wifi was a joke, spent more time trying to connect and stay connected than enjoying any benefit of wifi. The blow dryer in our room only worked for a couple seconds and shut off for at least a minute in between, so I could never style my hair. The rooms need deep cleaning, our room had thick dust and even an old dust covered childs toy behind the bed tables. And things like the bathroom cup holders had old toothpaste from last guests. We discovered that with MyTime dinning you do not get the service you would otherwise. My Time dinning we had no Mater D, no crumb sweeper, no kindness or friendliness from wait staff we usually receive on RC. There were only 2 broadway type shows the entire cruise in the main theatre, and on ice skating. RC used to do a big show every night. First time we were eligible to robes in our. One robe had a rubber glove fall out of it and they were stained and very used up. A young lady who turned 12 while onboard, never was recognized or sang to at dinner the night of her birthday or any other time. We usually book our next cruise aboard, but the ladies in Next Cruise acted as if they didn't understand how to find best deals, and best sailing times. Needless to say we didn't book our next cruise. We are looking into other cruise lines. I used to care about raking up my membership level, now I could care less. One lady litereally kept looking at us with a "I have no idea look" the entiretime we sat down with her, Iam very very unhappy with what RC is turning into. Not the 5 star I used to feel it was. Felt like a cheap knock off. Maybe its because its an older/small ship with all newbie staff and the best staff is on the new big ships? I just don't know. This was my 6th cruise on RC. This has been the only cruise that wasnt 5 star. Read Less
Sail Date September 2017
We had decided to do the seven-night Pacific coastal cruise since it visited ports that we have never on vacation. We came up and stayed in Seattle for two nights prior to the cruise and I would recommend this for anyone taking cruise out ... Read More
We had decided to do the seven-night Pacific coastal cruise since it visited ports that we have never on vacation. We came up and stayed in Seattle for two nights prior to the cruise and I would recommend this for anyone taking cruise out of Seattle as it allows you for a little bit more relaxing time before boarding the ship. On board the ship I had decided to upgrade the refreshment package to an ultimate package this is where my dissatisfaction with Royal Caribbean started on this cruise. I was told that it was just going to be an upgrade charge but was charge the full price of the package and when I discussed this with the customer service desk they told me that the difference would be refunded to my credit card later never happened. My wife also had a horrible experience in the spa where a hairdresser did horrible things to her hair which actually spoilt the first formal night on the ship for us. I would say that the quality of the food has gone down as it wasn’t bad but I definitely had better on other Royal Caribbean ships that sailed on. Our shore excursion in San Francisco was another thing but I don’t want to seem to be complaining too much, but I would stay away from the hop on hop off bus I was in San Francisco and rather take an Uber or Lyft ride service if you want to see the city and not be at the mercy of horribly overcrowded buses. One thing I would have to say the plus side is that the staff for the state rooms were outstanding, always taking care of us with such a friendly demeanor that we gave them most of the tips on board. The entertainment staff on board also did a really good job and I would recommend people that they get to the venues early in order to get a good seat, especially for shows on the Promenade. Shore excursions in Victoria BC are worth it especially the Butchart Gardens which is an impressive site even if you don’t enjoy looking at the flowers it is amazing to see how much work went into the construction of the gardens. Also there are hidden gems throughout and one of them being a flower that smells exactly like a chocolate bar. A final bit of information for travelers with Royal Caribbean would be to ensure that you save all of your receipts for at least 2 to 3 months following the cruise as it will help you deal with their customer service which can be frustrating to an extent that it is almost not worth dealing with them. I've been fighting for two months now in order to get the refund that I was promised and finally came across a really nice customer service representative who should be lauded for her patience in dealing with customers, especially frustrated ones like me, and I wish more people were like her on board ship so that these things would not have happened. Read Less
Sail Date September 2017
We where very excited to spend Christmas with our kids in this big ship!!, but we had a BIG disappointment, the food was always the same, poor quality, the crew tried the best , mostly everybody did not understand English.The elevators ... Read More
We where very excited to spend Christmas with our kids in this big ship!!, but we had a BIG disappointment, the food was always the same, poor quality, the crew tried the best , mostly everybody did not understand English.The elevators always full, sometimes take 10 minutes to go from level 11 to 14, cant walk due to a operation. Entertainment average mostly boring , if you had the chance to actually see one because they where always cancel.Solarium for adults always full really hard to find a chair. Every bar at the level 14 where full, never most than 2 barmen s to serve 15 people. Day 13 of the cruise we went to the Esplanade to get some Margarita pizza for my son, they run out of Mozzarella, they add Parmesan cheese , what a shame. To have breakfast a Windjammer at 8 am, was a run for your table every morning without fail, and the food was again average, thanks god was fruit to eat. Read Less
Sail Date December 2016
Chose the cruise for the location. It was a short flight from Phoenix and my friend had never cruised before and we liked the ports of call. Enjoyed all the ports of call and the availability of assistance at each port of call. I ... Read More
Chose the cruise for the location. It was a short flight from Phoenix and my friend had never cruised before and we liked the ports of call. Enjoyed all the ports of call and the availability of assistance at each port of call. I choose to do my own exploring and not to use ship shore excursions and there was plenty of information and assistance at each port of call. Service on the ship was good, but it was evident that they were very short-staffed and personnel in all areas were extremely stressed by the expectations of their employer. Food was less than acceptable. I've had better meals at a Denny's. Quantity was more than sufficient, but quality was poor, to say the least. I had told my friend about my previous experience on other cruise lines as to dining room service and food choices and was really looking forward to a similar experience on this ship. We were both extremely disappointed. In 8 days of dining I can honestly say I had one meal I would have considered good - not outstanding. The best meal I had was a sandwich from the Promenade Cafe. Pizza at the Cafe was horrible. Read Less
Sail Date September 2016
Probably one of our least favorite cruises. A real disappointment. Cabin attendant had no eye for detail. For example, missing or the wrong daily planners. Came back to our cabin to find another guest standing in our foyer area with ... Read More
Probably one of our least favorite cruises. A real disappointment. Cabin attendant had no eye for detail. For example, missing or the wrong daily planners. Came back to our cabin to find another guest standing in our foyer area with the floor supervisor standing there too. It seems that the guest wanted to see an Owner's Suite. Creepy having them show our cabin while we were staying in it. Internet was expensive and very slow or non existent. Main dinning room food was the worse we've ever had in our 41 cruises. Specialty dining was okay. Entertainment was marginally enjoyable. For the most part rather boring. Casino was horrible, cigarette smoke was just too much. You could actually smell the smoke in the Tavern and Schooner lounges as well. Shops were disappointing. Customer service was forced, always felt like we were imposing and not much eye contact when you were talking to them. We never plan to sail this ship again. Read Less
Sail Date September 2016
We chose this cruise because it sailed out of port close to home and allowed for a quick mini vacation. This was a repositing cruise for Royal Caribbean sailing out of Seatle, WA for 4 nights. The ship itself was very nice. ... Read More
We chose this cruise because it sailed out of port close to home and allowed for a quick mini vacation. This was a repositing cruise for Royal Caribbean sailing out of Seatle, WA for 4 nights. The ship itself was very nice. However, the service was very poor. There was often a wait to get into the main dining room. And the Windjammer Café where it is buffet style dining was closed 9:00pm sharp every night. It was hard to have fun on this trip and balance meal times. There were also very long waits for bartending service as well. And the drinks were very noticeably watered down the last 2 nights of the trip. What got me the most was the staff. Not all, but most were not friendly and you could tell the ship was understaffed for the amount of people aboard the ship. I blame all this on Royal Caribbean. I really feel sorry for first time cruisers (this was our third cruise) because they got a very bad experience from this cruise. I'm not sure I would go on another Royal Carribean cruise after this one. Read Less
Sail Date May 2016
We were so happy to finally have a west coast cruise with the opportunity to sail under Golden Gate Bridge. Unfortunately, the one really great thing on this cruise was the weather. Oct 3. The check-in process was a fiasco!! We knew ... Read More
We were so happy to finally have a west coast cruise with the opportunity to sail under Golden Gate Bridge. Unfortunately, the one really great thing on this cruise was the weather. Oct 3. The check-in process was a fiasco!! We knew since late August that the Jewel was going to be docked at pier 42, so obviously the port authorities knew, the ships' crew knew, so why oh why were passengers subjected to three hours waiting while standing in line, some even outside in the hot sun!!! Reasons and rumors abounded but no apology whatsoever, until Wednesday evening from the captain himself. Too little, too late, was the subject at the dinner table that night. The ports were lovely, but many disabled passengers were not able to leave the ship due to the tendering system. Then in San Francisco, the long walk down and back the ramp was exhausting. People had long waits for wheelchair assistance that often never came. The food quality and service certainly didn't measure up to our past cruises with Royal Caribbean. Often the Windjammer food was lukewarm, and bland. The dining room food was better, but service was often very slow and neglectful. Overall, the ship is beautiful, but not enough elevators. Our cabin was toward the back and we had to walk a great distance to the Centrum elevators or stairs every time. First ship we've been on that didn't have aft elevators. Our room attendant was very, very good. No complaints there. We loved our room. bed was the best ever, closet space quite adequate, and the balcony spacious. There wasn't many planned activities especially for those who stayed on the ship on port days. Only information about the ports was available to view on stateroom tv's. No live conversation. We saw one towel folding demo, one napkin folding class and a couple of card making class. What happened to the food carving and ice sculptures? We heard several accusations about how the Diamond and Diamond Plus passengers get far better treatment than those in lower classes. Today's disembark was so much better, I guess because we were in the usual cruise port terminal. As much as we loved Royal Caribbean, (platinum members) I'm afraid that we'll be looking elsewhere for our next cruise. Read Less
Sail Date October 2015
Over an hour at the airport waiting for a bus. Three hours waiting in line to get our ship pass and get onto the ship; half dozen computers were unmanned which surely slowed down the process. Room temperature food every meal at table 105, ... Read More
Over an hour at the airport waiting for a bus. Three hours waiting in line to get our ship pass and get onto the ship; half dozen computers were unmanned which surely slowed down the process. Room temperature food every meal at table 105, even the ice cream came melted. I ordered scallops as an appetizer, they came in an escargot tray but it was small pieces of scallop not whole scallop in each tray depression. Talk about skimping and saving. They no longer place a piece of chocolate on the pillow each evening. And they no longer sell computer time by the minute, you have to purchase time at $20 per day. At that rate it would have cost me over $100 just to check my email each day. The cabin was directly above a crew entrance and all night long the door slammed with a loud noise. The staff, although friendly, seemed confused/disorganized, especially at the airport and cruise port. I do have one favorable comment; we finally disembarked and made it to a restaurant that served hot food! I've been on many cruises with RCL, have Silver status with them, and I enjoyed every one, but this was my final cruise with them. I'll use a different cruise line, one that is not so hell bent on nickel and diming the customers and one that knows how to serve hot food. Read Less
Sail Date October 2015
The Royal Caribbean/Celebrity/NCL agent at LAX was wonderful. Very helpful and courteous and because I am handicapped helped me with my luggage to the bus. The Jewel of the Seas is a beautiful ship. She is classy, elegant and ... Read More
The Royal Caribbean/Celebrity/NCL agent at LAX was wonderful. Very helpful and courteous and because I am handicapped helped me with my luggage to the bus. The Jewel of the Seas is a beautiful ship. She is classy, elegant and comfortable, all at the same time. She is an older lady but she isn’t showing her age too badly. She is going in for refurbishment in the spring of 2016 and she will only come out better. I love her size, she is a midsize ship, not a mega liner, which is what I like. The pool areas were never crowded, always enough loungers to lay by the pool and crew was easily accessible. My room attendant Lucy, was wonderful. She has worked for RCCL for almost four years, has two small boys and work for the line because she wants a better life for her boys then she had growing up in Jamaica. Whatever I needed she brought me, made sure I had ice every morning and evening, left towel animals all over the room and kept the room in perfect order. The Main Dining Room, (MDR), Tides was good. I have the 5:30 p.m. dinner at the same table every night and I loved it. Got to know passengers from all over and we became good friends, went to shows and bars together because we enjoyed each other’s company. Our waiter Stanley and Assistant Waiter Rui were wonderful. Stanley has been with the line for fifteen years and you could tell it. He was knowledgeable, remembered all our names on the second dinner and what our likes and dislikes were. Rui was doing her first cruise but she was so sweet, kept our glasses full and our plates taken away. The entertainment was good, not great, and just good. Wayne Cotter, comedian, John Joseph, comedian, City of Dreams production show, Quest Adult Show, Edge Effect, (5 guys who sang A capella), West End to Broadway production show, Steve Smith, comedian and the Cruise Director, John Blair as Neil Diamond, he was spot on, looked and sounded just like Neil and the Farewell Show. A problem that is present in all casinos on cruise ships is the smoke. It is one of only a few places passengers smoke. Somehow RCCL figured out a way to get the smoke out of the air. Every cruise I return to my cabin smelling of smoke and beer, on my clothes, hair and skin, have to take a shower immediately to get the smell off of me so I can at least sleep. This did not occur on the Jewel. If was refreshing to go where smokers were sitting and not have the horrible odor bothering me. THE BAD THINGS: I spend my time in the casino when it is open. I found very few crew available in the casino. There were no crew for drinks while playing the table games or machines. You had to ask a dealer to find one for you, which then had a pit boss out looking for a bartender to take drink orders. It looked to me like RCCL has cut down on the amount of casino employees and wait staff for the casino. If a machine gave you a problem you had to stand by the machine and flag down anyone that had a RCCL uniform on to get you someone from the casino. Every cruise I have been on and that is around 35, the casino staff is usually the friendliest of all the crew. This was not so on this particular cruise. The Windjammer Buffet has new hours, they don’t open until 6 p.m. to 8:30 p.m. Most cruise buffets are open until late at night and only closing for about an hour to change from breakfast menu to lunch menu to dinner menu. This caused a long line of passengers waiting to get into the buffet. The food was good, not great. There was a large selection of all food, including gluten free and vegetarian. Sometimes you could find a wait person and sometimes not. There was the Seaview and Solarium Café that were open about two hours in the morning, noon and at 6 p.m. for lite snacks, Pizza is always available on any cruise I have been on but because it is in the Windjammer it closes at 8:30 p.m. and then no more pizza. THE WORST THINGS: Arrived at LAX at 9:10 a.m. and was met with a wheelchair escort who took me to the baggage claim area. I received my luggage and found the RCCL/Celebrity/NCL agent. She took my luggage and stored it since she said there would be a wait for the bus until 11 a.m. By that time there were 15 passengers waiting and getting restless because of the wait and the agent not having any idea why there wasn’t a bus. As a seasoned traveler I knew that every cruise line has a travel emergency number and I called RCCL to see what was going on. It took about 15 minutes to get an answer but the Jewel disembarked two hour late, (normally 7 a.m. but today 9 a.m.) making RCCL two hours late. The emergency rep said it was better to sit in the air conditioned airport then to come to the port because there was a two hour wait to get on the ship. We finally left LAX at 12:30 p.m. and arrived at the port where the Jewel was tethered and it was chaos. Only four ships are allowed to dock at Port of Los Angeles/San Pedro and one is under construction. The port didn’t know what to do with the Jewel, so it was docked way at the end of the port, with two white tents, no air conditioning, no running water, no bathrooms, food, etc. When I got off the bus I asked where I could leave my luggage and that I had requested wheelchair assistance. I was told by a port employee that a porter would be glad to check my luggage for a tip and the wheelchair assistance line was a two hour wait, sitting on white plastic folding chairs, outside of the tent at the farthest end from where the bus let us off. I gave my luggage to a porter and with my walker managed to walk approximately two blocks to the wheelchair area. The people sitting there said some had been there two hours or longer and there just wasn’t any chairs available. I decided to stand in the handicapped/accessible line, (with many passengers who noticed the line was shorter and stood in the line). I tried to explain to the passengers this was a handicapped line but most of the time I got it was none of my business from them. One hour and 30 minutes later I got to the check in table, yes I said table. Because of where the port put us there was no electricity, so RCCL was doing the best they could by using battery operated Tough Books to connect to RCCL network to check passengers in. In the last three hours the website had gone down four times. When I sat down to be checked in it went down again and took about 30 minutes to be rebooted. The rep that was checking me in notified me that he has already worked one hour longer than he was supposed to so he was leaving and would try to find someone to check me in. I told him no he wasn’t leaving until I got checked in. A passenger heard the whole conversation, saw an officer and reported what was happening. The officer came over and told me that he personally would check me in, to just sit tight until the network was up again. When the network came up that officer, Manuel Palmero, IT Operations Manager/Officer, checked me in. I told him I needed a wheelchair to get on the ship and he was told there weren’t any. He told me to have a seat at the end of the line and he would find a chair and get me on the ship. Thirty minutes later he walked by and saw I was still waiting, five minutes later he came with a wheelchair and brought me to my room. I didn’t arrive on ship until 3:30 p.m. so I could not get any food because the Windjammer was closed. Room service wasn’t open yet and I hadn’t eaten since 6 a.m. that morning. I met Manuel in the elevator early Sunday morning and asked how he was doing and he told me that of the fifteen years he has worked for RCCL that was his worst experience ever. He explained that some of the problems were RCCL but most was the port, not being accessible, not even ready for our ship to dock and disembark and embark new passengers. He said there was an officers meeting planned for later in the day to assure that this never happened again. I told him I felt that this wasn’t RCCL’s fault but passengers were put in a situation, left in a hot tent, with temperatures of 100 degrees outside, no a/c, no food, and no bathrooms and of course they will blame the cruise line. Both tender days were totally unorganized. In Santa Barbara on Deck 4 the passengers started waiting in line to get on the tenders. The line started at Guest Services, went all the way to the back of the ship and up the other side of the ship. Passengers couldn’t get out of their rooms because they were blocked by this huge line. I think that is a definite safety hazard. If a fire starts or there was a passenger emergency in one of the rooms being blocked it would be havoc for everyone. It was stated in the Cruise Compass that please wait until you got your tender number and it was called before starting a line. First RCCL didn’t have a place set up to get your tender number so it was total confusion and RCCL should have stopped the passengers from starting and standing in a line. In Monterrey, again, totally unorganized. We were a little late getting into port and passengers that had excursions were being told to go to the conference room on Deck 5 to get off first. When we got to the Conference Room, no RCCL employee was there and when someone showed up, we were told to go wait in line again. Many excursions were missed or we were too late to take them. On the fifth day on ship, a sea day, Captain Thorolvsen came on the intercom and apologized for what occurred in Los Angeles Port. He guaranteed us that this would not occur when we disembarked. He had spoken to RCCL International Headquarters and were working on getting us the easiest and fastest disembarkation available. On the day of disembarking all passengers needing wheelchairs were told to meet in the Conference Room on Deck 5 at 7:30 a.m. I wanted to make sure I had no trouble getting there so I was there at 7:15. There were already a few disabled passengers in the room. Around 8 a.m. a crew member told us that there were only 5 wheelchairs available and no attendants to push them, so if you could make it off the ship by yourself you needed to do that. There was one couple waiting that the woman only had one leg, a couple with a child with Downs Syndrome and several others that there was just no way possible they could walk down the gangplank to the port building. After sitting there until 9:30 and knowing my flight left from LAX at noon I walked off the ship with the aid of my walker. When I arrived in the port building in Los Angeles, there were 41 poles with numbers from 1 to 41 on each pole and your luggage tag told you at what luggage pole your luggage would be. I had green tag 19. When I got to 19, there was not any luggage at the pole. I stopped a port employee to ask if all luggage was off the ship and she said yes. She asked me to give her a description of the luggage and she would start looking for it at other luggage poles and be back with me in about 5 minutes. While she was looking, I did too, and my luggage was not at any number from 1 to 41. When the port employee returned she said I would have to a make a claim at a counter across the building. I explained that it was 10 a.m. and my flight was leaving from LAX in less than two hours. She said there was nothing she could do. I started walking to the claim counter and saw a couple hunting for their luggage also and they told me that a bunch of luggage with no RCCL tags on them were stacked behind a brick wall, where you couldn’t see them, and to go check there. My luggage was there with about 15 pieces of other luggage on top of it. I couldn’t get anyone to help me, so I had to move those pieces of luggage myself to get to mine. My final thoughts on this cruise is, I love the Jewel of the Seas and Royal Caribbean. I feel that the treatment of handicapped passengers has disintegrated to non-existent. Handicapped passengers don’t matter to RCCL and I am sad for this to be happening. RCCL has to figure out a way to better service the disabled passenger. We pay our fares just like anyone else but are treated very differently than a passenger that can walk off the ship, take care of their own luggage etc. This has to be addressed quickly by RCCL. I do want to say that any passenger that blames RCCL for what happened in the sauna tents in the Los Angeles port is wrong in doing so, this was clearly the ports fault. Could RCCL have done things better, yes, there could have been some kind of bathroom facilities for passengers to use while waiting three hours to get on the Jewel. There could have been some crackers, or something non-perishable for the passengers to chew on. There needs to be more attention paid to the tender days and for RCCL to ascertain that the passengers don’t gather for miles around the deck of the ship. Wheelchair access is something that most cruise lines hire other companies to do but maybe it is time for RCCL to look at the companies they are using for wheelchair access and find a better company that can deliver a handicapped passenger to the ship and back off of the ship. If I had to give the cruise a point average from one to five, I am sorry to say, because of the handicapped problems, I would give it a rating of 2. Read Less
Sail Date October 2015
First time a Royal ship has been on the California West Coast in years! We didn't care what ship we went on. We were celebrating our 36th wedding anniversary, husband's 60th birthday (6 & 13th) and 1 1/2 years of treatment ... Read More
First time a Royal ship has been on the California West Coast in years! We didn't care what ship we went on. We were celebrating our 36th wedding anniversary, husband's 60th birthday (6 & 13th) and 1 1/2 years of treatment for cancer. This trip was a biggy! We booked a Grand suite to do it right. What a disappointment to experience a FULL ship staffed with trainees. (I truly hope they were trainees.) Not once did the room staff stop by to ask if we needed anything. No extra effort since the tips are already included? If it weren't for the concierge, we would have had a better time staying at home. At home I have bed covers without numerous stains, shampoo and conditioner ( I was told by room staff they had run out and I would get it tomorrow, first day on board. We make lobster hoagies, fresh Italian fish stew, Black Angus rib-eye steaks and local GMO free salads and veggies at home. So the cruise dining experience fell short. We did appreciate the awesome presentation of food and intimate, attentive service at our favorite place, Portofino. BUT "back in the day", ( when Ca. had a ship) Royal used to WoW us with beautiful food and ice sculptures all the time. I would walk thru the buffet and I used to love the smell of the everything. The early dining room service people would know everyone's name, have bottles of wine waiting and make dining a joyful experience for all. Definitely missing. I was expecting to disembark feeling as if I was "Queen of the World" because I had been so spoiled and made to feel special. Instead, I left feeling sad that the concierge would continue to work really hard picking up the pieces, as the ship sailed on. The concierge made this trip incredible and memorable. It was an honor to be under his care. The concierge deserves a 5+ rating. Read Less
Sail Date October 2015
This was our second cruise on Royal.....our first trip was on the Allure and was a "great" experience. When we saw the Pacific Coastal cruise on Jewel of the Seas we decided to take our granddaughter to celebrate her birthday. ... Read More
This was our second cruise on Royal.....our first trip was on the Allure and was a "great" experience. When we saw the Pacific Coastal cruise on Jewel of the Seas we decided to take our granddaughter to celebrate her birthday. First the positive....our cabin steward was very helpful, the staff in general was friendly and the birthday decorations were very nice. We enjoyed the piano bar. Unfortunately the negatives outweighed the positives. The quality of the food was extremely poor.....food in the Windjammer especially was well below expectations. Meats at the carving station were extremely dry...when arrived back from excursions the food trays were not stocked leaving us to wait. The solarium café did not have much to offer and ended up with pre-made sandwiches, which surprisingly were good. We did go to the specialty restaurant for Italian food and the food was well prepared and the wait staff was very attentive. The food at Tides was much better than Windjammer, especially for dinner. They were not very organized for breakfast...omelet delivered without the bagel or the sausage. When the bagel was brought out it was cold and the sausage was not delivered until the meal was just about over. Fresh squeezed orange juice was offered before the menus and we were not made aware of additional cost. Overall it did not appear that the staff was well organized when it came to activities, which often began late and conflicted with other activities/shows When returning from Santa Barbara, we waited for the tender for almost 2 hours....it was extremely hot and the ship, at the very least, should have provided water for the passengers who were standing in the sun. Also felt that the excursion were overpriced for what was offered. Disembarkation was a nightmare delays and lack of organization on the pier. In summary, I would not recommend Jewel of the Seas.... Read Less
Sail Date September 2015
It didn't start out well and ended even worse. We waited over 2 hours in line to check in. The staff seemed disorganized. There were 3 lines for check but the line for the Gold members was extremely slow. The ship itself is fine. ... Read More
It didn't start out well and ended even worse. We waited over 2 hours in line to check in. The staff seemed disorganized. There were 3 lines for check but the line for the Gold members was extremely slow. The ship itself is fine. It's a bit older but still looks great. We attended a couple of the shows and they were just ok. We have sailed on other ships with Royal Caribbean that in my opinion had much better entertainment. I had taken a first time cruiser and was promised a credit on my account of $50. RC told me because I signed her up for a Crown & Anchor account when I booked the cruise that I am no longer eligible for the incentive since it's for 1st time cruisers. What? It was her first cruise. After speaking to them they agreed to give me $25 as a so called thank you for recommending RC to a first time cruiser but I never received that either. When I inquired at Guest Services no one could assist with it. That whole first time cruiser incentive is a joke. RC did not deliver on that incentive. I was one of 9 people in my group. We booked three different rooms. Out of 9 people, 5 people ended up getting sick with flu like symptoms. One was a young child who ended up needing to see the ship Dr. While down in the medical assistance area there were a few other passengers, including a couple of crew members who were sick too. I inquired as to whether there was something going around on the ship but my questions were quickly dismissed by two different employees. The Santa Barbara stop was a mess. It was a very long wait to get off of the ship and a line to get back onto the ship. Once again it seemed as though RC was not organized nor prepared for the stop. The Monterey stop was nice. Things went smoothly. I thought the stop to Ensenada was a poor choice by RC. There were a couple of excursion options but the big push that I heard about was to take the bus to the shopping area. If you've ever shopped in Mexico you know all to well what you hear...it's almost free, how much you wanna pay? chiclet, want your hair braided, a bird whistle or people trying to drag you into their store and charge you $25 for a $5 tshirt etc. The majority of the stores try to rip the tourists off so why does RC stop there? I don't think it's for the passengers benefit. Now here comes the fun.....trying to get off the ship.....that was an absolute disaster. There was apparently an issue with the gangway, then an issue with immigration, then an issue with luggage, a change in berths so we needed to be shuttled to the location where we boarded the ship. However apparently no one was prepared for it. The employees were completely confused and telling people to go to get luggage at the tent where new passengers were waiting to board the ship for the next cruise. When we got there we were turned away and told to go to another tent to get our luggage. By the time we got off the ship and got our luggage it was 3 hours past the time we were supposed to disembark. Our shuttle driver had no idea where he was going and drove around the parking lot twice. He sought direction from 2 different people only to get conflicting information from both. The poor guy was getting yelled at, by at this time, very upset passengers just wanting to get to their cars. Royal Caribbean just wasn't prepared and it was obvious. This was my 6th RC cruise. I know they usually do a better job at serving their customers. Not sure how well I did at convincing the "first time cruiser" that I brought that this isn't the norm for RC. From the time we were supposed to leave the ship to the time we drove out the parking lot 4 hours had passed. The cruise itself was ok but the disorganization and lack of being prepared completely overshadowed the cruise itself. Read Less
Sail Date September 2015
When a company tries to nickel and dime their customers, they are destroying customer relations. And that is what Royal Caribbean has done for me on this my last cruise, and very certainly my last cruise with RC for some time. Pros: ... Read More
When a company tries to nickel and dime their customers, they are destroying customer relations. And that is what Royal Caribbean has done for me on this my last cruise, and very certainly my last cruise with RC for some time. Pros: 1. Great itinerary. The overnight in San Francisco was great! 2. The people. Most of the staff were great people. Even if they weren't helpful, they still tried hard. No complaints there. Cons: 1. Tried to nickel and dime by insisting on doing the conversion (from US$ to CDN$) of charges on the credit card when I specifically asked them not to during check-in and at the guest relations desk. 2. Guest Relations Desk was very unwilling to help. 3. Make the check-in process more bearable. We had gold status but the ones in the regular lines must have been there for over an hour. 4. Couldn't get our dining request for table of 4, even though we'd booked 6 months in advance and our travel agent had asked ahead of time. In fact, 2 of us were on one table, and our moms were on a different table, even though we checked in together. In the end, they never did meet our request, and so we spent only half the time at the formal dining room. 5. Pay more attention to the quality of food. Some of the items in the formal dining room was terrible! 6. Make the food service more available. There's a big gap between 8:30 and 11:30pm where you cannot get food unless you're willing to pay for it. 7. Bear responsibility for the ship's mechanical problems instead of calling it a "safety issue" and making the passenger's suffer. Due to mechanical issues, we were late leaving SF for about 8 hours, which resulted in our arriving in Victoria at night, when everything was closed. All of our plans were wrecked. And, we asked for internet to compensate so that we could do some of the things we had planned to do online during business hours if we had been in port, but that simple request was denied. As you can see, there's something VERY LACKING in terms of customer relations on this ship. And fact is, some of these issues were experienced on other Royal Caribbean cruises. You can fill out their survey after the cruise, but nothing changes. In all fairness, not all was lost, and we still managed to have a good time. But when the industry is so competitive, and there are so many cruise lines to choose from, I would have to say, RC would be my least favorite. If their itinerary wasn't the one that met our needs the most, for a certainty we would not sail with them again. Read Less
Sail Date May 2015
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