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27 Royal Caribbean Pacific Coastal Cruise Reviews

We were accustomed to Celebrity on several recent cruises but remembered nice ones that had been taken with other 4 RCCL ships. This time because of convenient dates we decided to take this cruise and were not happy we had done so.It ... Read More
We were accustomed to Celebrity on several recent cruises but remembered nice ones that had been taken with other 4 RCCL ships. This time because of convenient dates we decided to take this cruise and were not happy we had done so.It started at embarkation in San Diego when our passports were kept by the attendant at check-in with the information that they would be returned aboard. Little did we know at that time that they were being confiscated to be returned only at the very last night of our cruise.We did not receive any plausible justification for that action and were always greeted with certain discomfort at guest relation desk with "legal reasons" excuses. Being deprived of our documents ( the only legal documents to be used on international travelling) generated unnecessary stress during the entire journey as we felt insecure to disembark in foreign ports of call without the necessary identification. Food was very good at Windjammer Buffet, good entrees and desserts and poor main courses at dinner.Our table attendants Constantin and Elena were efficient and served us well. Cost of drinks of any kind, shore excursions, spa treatments , fotos and internet access all had outrageous prices for what was being offered. We found that visits to the bridge, galley and backstage that were free (we took then ,some years ago) became US$150.00 per person "events"!!! Shows were some good (outstanding comedians) some were just regular. The Cruise Director (John Blair) was probably the best one we have seen on our more than a dozen cruises. Last but not least, we understand that the Jewel is going for refurbishing next year and it probably gave everybody a warning sign, when one of the gas turbines was malfunctioning delaying our departure from San Francisco for almost 8 hours. Read Less
Sail Date May 2015
I recently returned from the Pacific Coastal cruise I went on with two family members, with only one who had been on a cruise before (he sailed on Celebrity). We were very disappointed with Royal Caribbean's customer service on this ... Read More
I recently returned from the Pacific Coastal cruise I went on with two family members, with only one who had been on a cruise before (he sailed on Celebrity). We were very disappointed with Royal Caribbean's customer service on this ship and off the ship. First of all, we waited in the check in line in San Diego for two and a half hours. It was a cattle line, and there were not any chairs to sit in once you were in line. I am in my twenties and it was hard enough to stand that long, but I can't even imagine how others must have felt. There were people with walkers who had to stand the whole time! The workers directing everyone to the lines were confused and downright rude. By the time we actually got on the ship it had been three hours. HORRIBLE. Only 1 out of 3 suitcases got to the room early. The other 2 were late. Positives: We loved the ports. San Diego, Catalina Island, and San Francisco were incredible. Canada was ok. We had so much fun. We did not buy any shore excursions, as we preferred to tour around and do our own thing. We found a good deal online for the hop on hop off bus tour in San Francisco. Warning: It can get extremely cold if you sit on the upper outside deck of the bus. We went over Golden Gate Bridge at 40 mph and it was 20 degrees cooler up there. I can't remember the last time I was that cold. There wasn't room on the bottom inside deck of the bus where everyone was warm, so plan accordingly. We enjoyed the food, especially in the dining room. A few desserts were questionable, but we had a great time. We requested a table to ourselves, but were put at a table with 12 people. However, we were lucky and loved the people at our table. The Windjammer buffet was good. The breakfasts were just ok, but lunch was great. The staff in the Windjammer was extremely friendly and entertaining! The Schooner bar was nice too- loved the staff there as well. I loved walking around- the interior is beautiful and clean. The glass theme is awesome. Disembarkation was very simple. We did not have any customs to go through in Canada, which was surprising. However, there needed to be better signs directing people how to get out of the terminal in Vancouver. Good thing we didn't have an early flight, or we would have been cutting it close. Negatives: Everyone was told to go to deck 2 to get off the ship in San Francisco. Well that changed two times, but they did not make an announcement. Everyone was crowded together outside of the lobby area on deck 4, and they were not letting people use the stairs to get to deck 5, which ended up being the departure floor. We waited about an hour... Insanity. We were also late getting into San Francisco (with no explanation), and we had a family member waiting for us at the port. She waited about two hours from the time she saw the ship arriving. Communication was the main problem overall, as you can tell. The ship had a mechanical issue and we were supposed to leave San Fran at 5 pm, but left at 2 am. The announcements were vague and we basically had a second sea day. We barely had any time in Victoria BC, as we got off the ship around 6:30 pm. We should have received ship credit or SOMETHING. We were there 4 hours instead of 7 hours and there was not much to do that late. The activities on the ship were boring. Not everyone likes trivia or bingo (which costs $). There should have been more activities on our sea days. The entertainment needed some work. We saw one production with the singers and dancers and it was cheesy and did not make sense. The best show was Bowzer from Sha na na. Very entertaining. It was nice when they showed a movie - American Sniper - in the Coral Theater on a sea day. They should have done that more. We tried seeing American Sniper the previous day in the movie theater, but since the movie theater was so small, it was full about 40 min prior to the movie starting. Overall, it was a nice cruise ship, the ports were fun, and the staff in the bars and restaurants were incredible, but the communication issues need work. The customers pay a lot for these cruises, and should be treated better. Read Less
Sail Date May 2015
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