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10 Royal Caribbean New York (Brooklyn, Red Hook) Cruise Reviews

I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are ... Read More
I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are lucky to have them wait on you, it will be the most pleasurable experience - and be sure to meet Olga (the head waiter). As for the entertainment on board - spectacular. The only negative comment is that the daily shopping specials in the middle of the main lobby - set up on tables - was a bit much and cheesy. The entertainment rooms are of the highest technical quality that I have ever seen. The layout of the ship is excellent. The Windjammer is a general dining hall - not fit for such large number of people - and was uncomfortable. Staff there not so friendly. Lines always in guest services. Read Less
Sail Date December 2016
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years ... Read More
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years because I keep hearing how great it is. For those of you who cruise NCL and think you are missing out, fear no more. Here is what I can tell you: #1 - Beautiful Royal Carribean Ship. They win in the decoration department, over NCL. #2 - Cabin. Although I have a balcony on this ship, and on NCL, I generally sleep under the bridge, with just a window, I have to say that NCL wins. The cabin is always immaculate on NCL, and the cabin stewards do that extra little something that make you feel special. You can laugh, but I miss the triangular fold on my bath tissue! #3 - Cafeteria. Although I do not like going to the Garden Cafe because of kids touching everything, I have to give it to NCL for quality of food in this area. I cannot say anything great about the RC food in this area. The tables were full of discarded dishes and food. I have NEVER seen that on NCL. It seems RC scrimped on bussers to clean the areas. Not good. #4 Casino. Hands down, NCL WINS. Although I love the LARGE non-smoking area and hope that NCL will SOON adopt a small smoking area policy, there is NO comparison with the Casino Staff. Here on RC, forget getting a cup of coffee in the mornings, in the casino. They look at you like you are crazy and direct you upstairs. Pastries? Sandwiches? You must be from another dimension to expect this. Not even a complimentary drink during free table lessons. People in this casino are cold, unwelcoming, and not very good at thinking about making gamblers happy. #5 Food in main dining room. So far, NCL wins. My food last night was cold, the night before just mediocre. Although NCL needs to step it up in this department, I keep dreaming about the beef slider I had on the last night and how nothing can compare. #6 Embarkation: NCL - you win. All documents in place, no confusion, no repetitive questions. No problem with website. #7 Talent: Royal Carribean - your talent is exceptional, shows a bit contrite, but singers and bands beat NCL hands-down. #8 Public areas. Royal Carribean, you win. I love the forward 270 degree bar area/theatre. I also love the multiple, larger, less crowded venues. Seating is fabulous. #9 Friendliness of overall staff: NCL has Prem (Breakaway), and Prem, you're the man. Nothing but perfection, and I for one appreciate it. Prem is in charge of most everything that affects the average person....hospitality, hotels, restaurants, etc. If Prem is on board, no one has to worry. NCL you win. Royal Carribean, you need a Prem so we don't look at grumpy personnel or dirty tables. #10 Bar Staff....No candle: NCL, you win again. I love the "healthy shot" I got on NCL. Here, I just see grumpy bartenders, with the exception of the guys from St. Kitts. So, that's it. Let's see who wins: NCL 7; RC 3.....Been cruising 30 plus years, and I say it as I see it. I love you NCL, and I'll be back!!! Read Less
Sail Date December 2015
This was a repositioning cruise as this ship moves it's homeport from Newark to Galveston. A nice, primarily Eastern Caribbean itinerary with Curacao and Grand Cayman as well. Most of the passengers had flown to New York from Texas, ... Read More
This was a repositioning cruise as this ship moves it's homeport from Newark to Galveston. A nice, primarily Eastern Caribbean itinerary with Curacao and Grand Cayman as well. Most of the passengers had flown to New York from Texas, but there were also a fair number of Europeans on board, looking for some hot weather before their winter. They got it, as it was still quite hot in the Caribbean but no problems with rain, so pretty ideal weather throughout. The twelve night cruise had about half of the days at sea, which was pleasant and relaxing. The cruise director was one of the more personable ones and he even conducted several trivia games himself, which I don't recall ever happening before. In fact most of the trivia games and the staff that conducted them were far above the average for fun and creativity. The ice show was great, as everyone agrees. Can't understand why RC would build some of it's new ships without the ice rink! The other shows were pretty standard ones, except for Saturday Night Fever, which was a nice change, but not nearly as good of a show as Hairspray was on the Oasis. The classical guitarist was fabulous and his audiences showed their appreciation. It is nice to see this type of entertainer in the lounges again, as it provides a nice variety of music. Generally things were pretty good on the ship, but as a Diamond Plus level Crown and Anchor Society member who has cruised a lot with Royal Caribbean, I noticed that there seemed to be an inflexible attitude towards customer service and satisfaction, that must have come from the senior management of this particular ship. It wasn't noticeable from the majority of staff, really. But when you pointed out a problem, even if they followed up by checking with senior management, the final word on your issue boiled down to "NO." When questioned further they would say that things were as they were because of "a corporate decision." Therefore they could do nothing to change or alter a menu item ( this was the biggest recurring problem), excessive volume level on an empty of people pool deck or Royal promenade, or on a drink menu item. This is not consistent with my experience on other RC ships. It was really disappointing and I am at a loss as to why this was so different on this ship. Maybe things will improve when it homeports in Galveston! Read Less
Sail Date November 2015
I am a long time cruiser having cruised over 50 times over various cruise lines including RCCL. This was actually the second time I have crused on the Libert of the Seas. I traveled with a group of 28 co-workers from Brooklyn Family Court. ... Read More
I am a long time cruiser having cruised over 50 times over various cruise lines including RCCL. This was actually the second time I have crused on the Libert of the Seas. I traveled with a group of 28 co-workers from Brooklyn Family Court. This was our second attempt to get to Bermuda, this same group traveled in 2012 during hurricane Sandy, we were diverted to Boston, on the Caribbean Princess. We were determined to make it to Bermuda, but along comes Hurricane Joaquin, we received an E- mail and texts from RCCL indicating we were going to St John New Brunswick, Canada the night before our departure, we were departing from Cape Liberty, Bayonne New Jersey Embarkation: In a word Horrible, the worst embarkation procedure I ever participated in, over two and a half hours waiting on line, entered the terminal at noon, got on the ship at 2:45 pm, not the way to start the cruise, my plan was to have Lunch at Johnny Rockets, but it was much too late. Went up to the Windjammer buffet, simply the worst buffet at sea, too crowded and the choices are just poor. chops grill: We ate there the first night, sevice was very slow, and had an upcharge ($16) for aged steaks, some of my group had the Up charge steak, which was excellent, those who did not pay did not enjoy the steak. MDR My group had late seating dinner at 8:00 pm in the Michaelangelo dining room, there was one formal night, no lobster. All the choices at dinner were fair, a noticeable decline in the quaility and variety of main dishes. Observed too much mashed potatoes. Entertainment excellent!!! Two main shows, up in the Air, a cirque de solei type show and a production of Saturday Night Fever were both very good including the Ice Show. There was also the singers and jugglers which I did not see. important Note RCCL was very generous to all passengers regarding the itinerary change. Every cabin received a refundable credit depending on the cabins you booked. i had an inside cabin, and received a $500 credit. balcony cabins received an $800 credit, this definitely softened the blow for many of my colleagues. We also had dinner at Portofinos, the italian specialty retaurant, this restaurant was excellent. A $25 cover, was cheaper than Chops and better Service and better food. cabin I had an inside cabin on deck 2 , cabin 2627, was fine, service was good, room service for coffee only was also good and on time. breakfast and lunch in the MDR was better than dinner . Open seating for everyone. activities the usual cruise activities, trivia, bingo, wine tasting, Dream Work characters were visible and accomodating for the passengers. All in All it was a good cruise, disembarkation was fast and seemless, much different than getting on the ship. Read Less
Sail Date October 2015
We spent 29 nights in Quantum, sailing from New York to Dubai on the first two legs of her repositioning from the US to China. I’ve waited a month to write this review, in order to try and give as balanced a view as possible. ... Read More
We spent 29 nights in Quantum, sailing from New York to Dubai on the first two legs of her repositioning from the US to China. I’ve waited a month to write this review, in order to try and give as balanced a view as possible. Embarkation: Embarkation in New York was particularly well handled. Queues were short, and the staff handling the throng were helpful and friendly. Cabin: Our balcony stateroom on deck 7 (7682) was excellent. Storage space was massive by the standards we’ve experienced on other ships, and we didn’t come close to filling it. The glass shower cubicle was particularly appreciated (no wet, flapping shower curtain), as was the bathroom night light – ingenious. The sound proofing was awesome – in our 29 nights onboard we never heard a sound from adjoining cabins. The sliding door to the balcony was a wonder of engineering – light to operate, and once closed there was zero external noise. Our only quibble was that ship’s announcements could not be heard in the cabin, and there was no way to receive them on the otherwise very comprehensive in-cabin entertainment system – this seemed a very odd omission in a virtually new ship. Itinerary: We thoroughly enjoyed the combination of sea days and fascinating ports. The two ship’s tours that we did (Pompeii and Petra) were very well organized and coordinated, and were highlights of the trip for us. Entertainment: We saw Mama Mia on Broadway 3 days before joining Quantum, and then again on board 2 days after sailing. Without reservation, it was the best show we’ve ever seen on a cruise – and, the Quantum version was, in our view, superior to the Broadway version. We loved it, and it appeared that the cast were enjoying every moment of their time entertaining us. In fact, all of the shows we attended were good to very good. The onboard lecturers who joined the ship for the Barcelona to Dubai leg were also very good, as witnessed by the ever-growing number of attendees as the lecture series progressed. Dining: It would be interesting to go back in time to the concept meeting that decided to use RCI’s newest ship to conduct a bold radical experiment in dining. Maybe it was the work experience kid who put up their hand and suggested ‘let’s do away with a main dining room’ – given that it’s proving to be a horrible and probably very costly mistake its unlikely that anyone more senior will be prepared to wear the heat. We booked this cruise fully aware of the Dynamic Dining onboard. Our first indication of how bad an idea it is was came when we sat down, 41 days before embarking in New York, to book our dining times and places. For the first leg of the cruise (New York to Barcelona) we were able to book exactly 2 dinners in total in the 4 complimentary restaurants – every other day showed the restaurants as being fully booked, for all time slots. So, instead of the days leading to our cruise being filled with a growing sense of excitement at the adventure we were about to embark on, we spent each day worrying about not having bookings, and concerned that we’d end up eating each evening in the Windjammer. I haven’t seen this particular problem discussed in other postings about Quantum, so I don’t know how common our experience is. I have seen suggestions that by logging on 100 plus days before your cruise, then haunting the online booking system to pounce on cancellations; you can end up with the bookings you want. Even if it’s true – why on earth would you want to spend time doing that, in the lead up to what’s supposed to be a holiday? A more selfish possibility, that we heard about from a fellow cruiser who claimed to have done it, is that some cruisers made bookings for every restaurant for every meal – to then decide on the day which one to attend. Whatever the truth – the online booking system didn’t work. Once onboard, it very quickly became clear that despite the booking system, there was plenty of space in the complimentary restaurants – in fact we ended up eating where we wanted, when we wanted, and none of the venues was more that 2/3s full when we were there. Being onboard for 29 nights quickly raised another issue with the restaurants – each had two menus, which were swapped each week. So, within a quite short time, the novelty was gone, and it became an issue of ‘from this menu which I’ve selected from 4 or 5 or 6 times before, which of the limited choices will I repeat this time?’ The food was overall good to very good. Service was patchy at best. Plenty of other commentators have said lots about it – suffice to say that the setup is not conducive to the standards other ships have as the norm, and never will be. A final note on dining; we had noted that the Grande maintained a dress standard, and as we quite like going a little formal occasionally we’d packed appropriately. So, when men showing up to dine in the Grande turned up in collared t-shirts, jeans and sandals, we expected they’d be asked to go and change into something more appropriate. Sadly, no – they were loaned ill fitting waiters jackets, and shown to their seats. Really? The ship: I preface the remarks that follow by recalling our cruise in Oasis of the Seas 2 years ago. On that cruise, even on disembarkation day we were wandering the ship, blown away by the ambience, by the daring imagination that went into her design, and by the sheer wonder of all those things that make her fabulous. Sadly, Quantum is cut from different cloth – there was, for us, no wow. The walking/ running track on deck 15 is basically unusable for most of the day, because sun lounges and heavy strolling traffic make it almost impossible to walk with purpose. The Royal Esplanade is particularly disappointing: we likened it to a poorly designed strip mall lined by top end stores that nobody went into. Because it’s only two decks high the scale is all wrong, and the limited strolling space was further restricted by the tables of all the usual tat being sold at ‘super discount’ prices. The North Star was a nice gimmick, as were the bumper cars, and the iFly, but once was enough. The Robot Bartender on the other hand was a piece of tedious nonsense that blocked an already crowded passageway – perhaps suggested by the same genius who thought Dynamic Dining was a good idea. So – an odd conundrum: we really enjoyed the cruise, but will not cruise in Quantum again. The bizarre experiment with Dynamic Dining and the ordinariness of the ship will ensure our time and money are spent on other ships. Read Less
Sail Date May 2015
We spent 29 nights in Quantum, sailing from New York to Dubai on the first two legs of her repositioning from the US to China. I’ve waited a month to write this review, in order to try and give as balanced a view as possible. ... Read More
We spent 29 nights in Quantum, sailing from New York to Dubai on the first two legs of her repositioning from the US to China. I’ve waited a month to write this review, in order to try and give as balanced a view as possible. Embarkation: Embarkation in New York was particularly well handled. Queues were short, and the staff handling the throng were helpful and friendly. Cabin: Our balcony stateroom on deck 7 (7682) was excellent. Storage space was massive by the standards we’ve experienced on other ships, and we didn’t come close to filling it. The glass shower cubicle was particularly appreciated (no wet, flapping shower curtain), as was the bathroom night light – ingenious. The sound proofing was awesome – in our 29 nights onboard we never heard a sound from adjoining cabins. The sliding door to the balcony was a wonder of engineering – light to operate, and once closed there was zero external noise. Our only quibble was that ship’s announcements could not be heard in the cabin, and there was no way to receive them on the otherwise very comprehensive in-cabin entertainment system – this seemed a very odd omission in a virtually new ship. Itinerary: We thoroughly enjoyed the combination of sea days and fascinating ports. The two ship’s tours that we did (Pompeii and Petra) were very well organized and coordinated, and were highlights of the trip for us. Entertainment: We saw Mama Mia on Broadway 3 days before joining Quantum, and then again on board 2 days after sailing. Without reservation, it was the best show we’ve ever seen on a cruise – and, the Quantum version was, in our view, superior to the Broadway version. We loved it, and it appeared that the cast were enjoying every moment of their time entertaining us. In fact, all of the shows we attended were good to very good. The onboard lecturers who joined the ship for the Barcelona to Dubai leg were also very good, as witnessed by the ever-growing number of attendees as the lecture series progressed. Dining: It would be interesting to go back in time to the concept meeting that decided to use RCI’s newest ship to conduct a bold radical experiment in dining. Maybe it was the work experience kid who put up their hand and suggested ‘let’s do away with a main dining room’ – given that it’s proving to be a horrible and probably very costly mistake its unlikely that anyone more senior will be prepared to wear the heat. We booked this cruise fully aware of the Dynamic Dining onboard. Our first indication of how bad an idea it is was came when we sat down, 41 days before embarking in New York, to book our dining times and places. For the first leg of the cruise (New York to Barcelona) we were able to book exactly 2 dinners in total in the 4 complimentary restaurants – every other day showed the restaurants as being fully booked, for all time slots. So, instead of the days leading to our cruise being filled with a growing sense of excitement at the adventure we were about to embark on, we spent each day worrying about not having bookings, and concerned that we’d end up eating each evening in the Windjammer. I haven’t seen this particular problem discussed in other postings about Quantum, so I don’t know how common our experience is. I have seen suggestions that by logging on 100 plus days before your cruise, then haunting the online booking system to pounce on cancellations; you can end up with the bookings you want. Even if it’s true – why on earth would you want to spend time doing that, in the lead up to what’s supposed to be a holiday? A more selfish possibility, that we heard about from a fellow cruiser who claimed to have done it, is that some cruisers made bookings for every restaurant for every meal – to then decide on the day which one to attend. Whatever the truth – the online booking system didn’t work. Once onboard, it very quickly became clear that despite the booking system, there was plenty of space in the complimentary restaurants – in fact we ended up eating where we wanted, when we wanted, and none of the venues was more that 2/3s full when we were there. Being onboard for 29 nights quickly raised another issue with the restaurants – each had two menus, which were swapped each week. So, within a quite short time, the novelty was gone, and it became an issue of ‘from this menu which I’ve selected from 4 or 5 or 6 times before, which of the limited choices will I repeat this time?’ The food was overall good to very good. Service was patchy at best. Plenty of other commentators have said lots about it – suffice to say that the setup is not conducive to the standards other ships have as the norm, and never will be. A final note on dining; we had noted that the Grande maintained a dress standard, and as we quite like going a little formal occasionally we’d packed appropriately. So, when men showing up to dine in the Grande turned up in collared t-shirts, jeans and sandals, we expected they’d be asked to go and change into something more appropriate. Sadly, no – they were loaned ill fitting waiters jackets, and shown to their seats. Really? The ship: I preface the remarks that follow by recalling our cruise in Oasis of the Seas 2 years ago. On that cruise, even on disembarkation day we were wandering the ship, blown away by the ambience, by the daring imagination that went into her design, and by the sheer wonder of all those things that make her fabulous. Sadly, Quantum is cut from different cloth – there was, for us, no wow. The walking/ running track on deck 15 is basically unusable for most of the day, because sun lounges and heavy strolling traffic make it almost impossible to walk with purpose. The Royal Esplanade is particularly disappointing: we likened it to a poorly designed strip mall lined by top end stores that nobody went into. Because it’s only two decks high the scale is all wrong, and the limited strolling space was further restricted by the tables of all the usual tat being sold at ‘super discount’ prices. The North Star was a nice gimmick, as were the bumper cars, and the iFly, but once was enough. The Robot Bartender on the other hand was a piece of tedious nonsense that blocked an already crowded passageway – perhaps suggested by the same genius who thought Dynamic Dining was a good idea. So – an odd conundrum: we really enjoyed the cruise, but will not cruise in Quantum again. The bizarre experiment with Dynamic Dining and the ordinariness of the ship will ensure our time and money are spent on other ships. Read Less
Sail Date May 2015
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to ... Read More
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to you. No bus ride the ship and platform to deck 5 are there. The ship is beautiful and has such features as bumper cars, North star skydiving ,the circus swing roller skating etc. The negative is the time to wait to do any of theses activities is long . For example, waited 40 minutes for a five minute bumper car ride. Skydiving requires a 1 hr class for a minute free ride. The staff is fine but they have not jelled together. Many unclean dishes and plates lying around. Chairs in solarium and butted together so to max people sitting but uncomfortable to get into. Food was excellent and shops were overpriced high end. Crew mostly Chinese since ship will redeploy to china. I felt we were the trial runs for the crew to take care of. restaurants seemed chaotic at times due to those who had reservations and others who did not. Overall good time on the ship. Shows were fine and exotic. Momma mia great. Excellent singers and dancers. cabin had virtual balcony but audio was off some nights. good space and design. Read Less
Sail Date April 2015
First the positive, check in at Cape Liberty (that location was not available above in port of embarkation) was smooth and efficient. The improved design in the cabin for increased storage is great. Mama Mia was excellent!! The ... Read More
First the positive, check in at Cape Liberty (that location was not available above in port of embarkation) was smooth and efficient. The improved design in the cabin for increased storage is great. Mama Mia was excellent!! The negatives: 1. The staff on Quantum is the worst I have ever encountered. The staff seemed very unhappy, and I witnessed rude unhelpful behavior on several occasions. Also, the staff would argue and complain in front of guests. 2. The restaurant areas were dirty. Windjammer staff was very slow to bus tables, and at speciality restaurant Devinely Decadence we sat halfway through our dinner with the tables around us filled with dirty dishes while the wait staff argued in front of us about who should clean the tables. 3. Public rest rooms were dirty and rarely had seat covers for the toilets. 4. Long lines throughout the ship. The Windjammer took 20 minutes to get a table and then there were long lines at every food station and drink station. Food was cold before you could get to your table to eat. Getting on the bumper cars was easily an hour wait. Getting in restaurants with reservations was a 30 minute wait. The line at customer service was a 45 minute wait. When they had the tshirt sale, they held it in a 10 x 10 area so the line went our the door of the shop. The organization on this ship was poor, and the lack of urgency was horrendous!! 5. Officer or management involvement to improve conditions was nonexistent. 6. When ever I was in a line or open space guests were complaining about lone lines, how much they disliked dynamic dining, the dirty conditions of the ship, and the poor staff service. 7. Soda packages went up 40% and drink prices almost doubled. I go on a cruise to relax and enjoy my vacation, this cruise ship and staff was a hugh disappointment. Royal Caribbean has a lot to fix on this ship or they will be losing loyal guests. Read Less
Sail Date March 2015
Me and my wife actually were recommended this cruise via a small tour company who we had used for booking Jamaica airport transfers and tours before when we went to Montego Bay, Jamaica. And it was our first cruise so we didn't know ... Read More
Me and my wife actually were recommended this cruise via a small tour company who we had used for booking Jamaica airport transfers and tours before when we went to Montego Bay, Jamaica. And it was our first cruise so we didn't know what to expect, but it turned out to be one of the most wonderful experiences of our lives. The customer service on the Royal Carribbean Independence of the Seas was pretty incredible and there was lots of nightly entertainment (music and dancing) and great food and drinks!; as well as some great swimming pools with water slides! However, the highlights of our 6-day cruise were the day excursions in Labadee, Haiti, George Town, Grand Cayman, and Falmouth, Jamaica, where we went zip-lining, river rafting and had lots of great local cuisine at each of these places! Highly recommend anyone going on a cruise to try this cruise out at least once in your lifetime! I promise you won't regret it or forget it! Read Less
Sail Date March 2015
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