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Palma de Mallorca (Majorca)

Chose this cruise for the ports and weather.  The ship and facilities were disappointing.  Lack of stock in shops. Entertainment when at dinner and over by 10pm. Geared to asian clientele.  Food only average. Mashed potato with everything not fine dining.  Dirty areas round pool and in theatre. Ship tired and going for refurb. Overpriced tours. Insect bites. We paid a lot and not value for money.  Have written to rci. Travelled a lot with them and standards have slipped.  Food in dining room poor. Dining service poor and slow.  Windjammer food better with good choices but no fresh crepes.  Windjammer rammed at peak times struggled to get a seat and ship not full.  Karaoke mostly asian songs and on when at dinner. Diamond loungr rammed due to number of frequent cruisers. Some staff were miserable. Think some of them were being laid off due to refurb. Nice nail paint in spa.

Disappointing

Mykonos

We chose this cruise because of the itinerary. Absolutely no entertainment on this ship. There where to many pinnacle members on board so between 4and 8 you could not get a seat in a bar.  The elevators did not work very good.  The food was acceptable at best with no imagination  one person told me the beef tasted like the locket was still on it. The food in the windjammer was often mislabeled (example sea food soup labeled bean soup could have been tragic for someone with allergies ) not enough staff. Bussing tables  went to Johnny rockets and waited 20 minutes for service and no one even acknowledged we were there so we left  not enough deck space on this ship   But the ports were great   I doubt that I will use RCCL in the future as they treated everyone that was not a pinnacle member like a second thought  we were on that ship for 4consecutive cruises  from April 2 to May 7

This was our first cruise with RCC, although we have more than 30 cruises under our belt, mostly with Princess, HAL and Viking Ocean Cruises. We chose  this sailing for the itinerary: Singapore to Barcelona 28 days total.  Our cabin was a balcony 9th floor.

First the Good:  Excellent crew!! The BEST we have encountered; everyone was pleasant and polite (one exception below). Even the Customer Service group, which in other ships tends to be manned by unpleasant Eastern Europeans was absolutely wonderful.  Smiles and hellos wherever we went.  Kuddos to HR for choosing and training so well. 

 Two minor cabin maintenance issues were resolved literally within minutes.

Food: good in Windjammer; excellent in the dining rooms.

The Bad:  The ship had been in Asia for a number of years and virtually everything was geared to the Chinese/Asian clientele.  For the first weeks only one TV channel was in English. Even the ship layout maps on each floor were in Chinese. Our itinerary, and the majority of passengers were not Asian.  They should have prepared in advance for this change.

There were no professional enrichment or port lectures, just pitches for spa/beauty treatments and Shorex excursions.  Unbelievable!!  And the library was miniscule, with little inventory.

We paid through the nose ($3000 plus) for a Shorex multi day excursion to the Tahj Mahal.  Contrary to our experiences with other Lines, RCC did not send a ship rep. with each group that went ashore..The result was a series of mishaps and abuses from Indian bureaucrats upon our return from Dehli. Our group spent more than 3 very hot hours trying to get back to the ship while "immigration and customs" went through the same documents over and over., probably looking for a bribe from the guide.  Our Indian guides were helpless and no one from RCC came to our rescue. 

 2 dining room servers would greet us very loudly by our first names every time they saw us.  Being friendly does not equate to being overfamiliar.

Unless they offer an extraordinary itinerary, I don't think we will sail with RCC again.  We are not into silly games nor rock climbing or ice skating at sea, and there is not much else to do except trivia and joining the hordes around the pools. And it gets old to see grown ups wearing "pinnacle" badges (yes, they actually wear them day and night) complaing that they are not getting the preferential service they "deserve" in comparison to the rest of us mortals.

The Good and the Ugly

Chose this cruise for its repositioning itinerary.  Prior to this cruise, the ship had been on short (3-4 day) gambling junkets out of Singapore targeted at Chinese passengers.  Senior staff appeared not to have adapted policies and procedures for a longer cruise (15-30 days).  (Some food items ran out early; insufficient recorded movies for the duration, daily charges were more appropriate for short rather than longer cruises, etc.)

Their business model is to take advantage of their monopoly situation to soak passengers for everything aboard.  $12 for a glass of wine; $15/day for poor internet service; charges for in cabin movies; no self serve laundry - we spent over $200 having 4 laundries done on our 30 day cruise.  For their shore excursions into very hot climate (30 to 40 degrees C) we were warned to stay hydrated, and we could buy $3 bottles of water if we wanted.  [Why would such a safety item not be included in the excursion cost?]  On board tours (free on other lines) were expensive ($90 each for 2 hours).

Although this cruise had been marketed to us as a sail from Singapore to Barcelona, Royal Carribean treated it as 2 cruises- Singapore to Dubai  and Dubai to Barcelona.  Perhaps this made sense to them, but it seriously inconvenienced passengers going the full way.  We had to essentially "disembark" and "reembark" at Dubai, including clearing our account balance.  In addition, hundreds of passengers (I heard 600 cabins) had to pack up and move to other cabins, some just a cabin or two away.  This was despite pleas to just let everyone who wished to stay in their first cabins.  To add insult to injury, we were required to line up at 5:30 AM for a half hour to provide credit card information for the second "cruise" - something we had already done 3 times!

The ship was going for a shipyard refit after reaching Barcelona, so we knew some of the facilities would be a bit tired.  And they were.  Some obvious rust, balcony rails needed paint, carpets were stained, some rust in the hot water, dining room chairs felt greasy, some upholstry was stained, etc.  Not that it was overall poor, just that in our opinion it was overdue for its refit.  However, the cigarette stench in the casino and surrounding area was just disgusting.  No excuse for that.  

When all these items were brought up to senior staff at the public meeting, they were dismissed as not worthy of considered responses.

Shore excursions were generally well managed, but some guides were below par.  Shore excursions arranged by the line were as much as twice as expensive as arranging them locally.  During the first part of the cruise, there was no information about ports of call other than their seminar promoting the line's shore excursions.  We were disappointed that there was no commentary from the bridge during our transit of the Suez canal.

It was made very obvious to everyone that they were catering to their "Diamond" class passengers.  Others did not rate.  For example, passengers attending a scheduled card game session were twice told to move out for a "Private Function" for Diamond passengers with no alternative space provided for the card players.  Passengers trying to buy drinks from the bar during "Happy Hour" for Diamond passengers could not even get to the bar.

On the other hand, I have to commend the Captain and the line for the safety precautions they took going through the pirate zone and for their response to several medical emergencies during the cruise.

Will Not Sail with Royal Caribbean again

Just returned from a fantastic holiday to Singapore Bali & dubai organized by Imagine Cruising  the only problem was the holiday included a short 3 day cruise from Singapore to Malaysia. I wish we could have missed the cruIse out of the itinerary. The cabin was small & out dated  even though it was supposed to be one of the better ones on the tenth deck. The worst part was the breakfast , the fight for a table in the Windjammer was unbelievable, dirty cramped tables, cold tasteless food that seemed like a back street cafe,  We tried the breakfast in a lower deck but although not as busy whatever you had was guaranteed to be cold even the fried eggs that were like bullets, the toast had to be ordered from the waiters that tasted as if it was toasted the day before then warmed up.

On the first day we booked a trip to Kuala Lumpur, then my wife's legs were playing up,so within 7 hours we asked to cancel it, only to be told sorry you still have to pay, unless we give you a doctor's note which will cost you £150 the trip was only £50!

The whole feeling is "how much money can we get out of you" with water costing $5 for a litre & if you dare bring any on board they confiscate from you.

Everyone we spoke to said this is NOT how Cruising is! It was Cheap & Nasty.

SORRY Royal Caribbean. MARINER OF THE SEAS "NEVER AGAIN"

AWFUL

This was our 16th cruise and to be honest this was the one that left us underwhelmed.

We paid for a balcony so we could, at our leisure, chill and look out at the ocean...if only the balcony door window had not been completely frosted that might have been the case. The seal had gone and we might as well have been looking at a wall. It had clearly been like that for sometime and of course they were unable to replace it. It was almost impossible to close the door as it was. Cabin was frayed around the edges, but of more concern was the broken hinge on the wardrobe. My wife bent down to get something off the floor and the sharp broken metal end smacked her on the head giving her a bruise and a dent in her head for a day. Dreadful. And tattiness was in evidence right across the vessel.

Overall the entertainment was very average.Why they put shows on when people are still leaving the pool I will never know and there was a lack of things to do late night. The drinks prices were extortionate and don't forget the 18 per cent rip off surcharges on every purchase. Food was decent in restaurant, average in the buffet. They advertised formal nights but on RCL this still means flip flops and shirts for some. Waste of time.The ship's excursions were over priced ...paying a fortune to visit a jewellery shop,and peanut factory. We appreciated the early embarkation and late disembarking times and there were plenty of sunbeds. Of the destinations, Penang was poor - nit sure why it was included. Of all the cruise line we've been with this presented  poorest value for money - RCL need to get their act together

Shoddy ship, rip off prices and poor tours

Embarkation was a bit of a debacle as having a junior suite we where supposed to get priority boarding this didn't happen. People where pushing and shoving. We paid extra for a Junior Suite which was right at the back of the ship on deck 7 the cabin itself although looking very tired was quite big and the balcony was very big with excellent views out the back of the ship.

The problem was that it was at least 200mtrs from the lifts. The lifts where always busy and you had to wait ages to get one, due to medical conditions my husband cannot go up and down the stairs.

Eating in Windjammer was a task just to find a table we ended up having breakfast in our room each morning and dinner in one of the restaurants. The shops on the promenade on deck 5 where all highly priced stores and I caught them out with a special on watches saying the gift boxes where $27 each but you could have 4 for $80 looking at the bottom of the box the price tag stated $19.99 each so there was no bargain to be had.

On two separate occasions while dining at the more up market restaurants while enjoying our food and having a mouth full of food the ship photographer would come along and ask you to smile, I tried to tell them I have a mouth full of food so they just took a photo anyway.

The entertainment of an evening left much to be desired and we found the most exciting part of the entertainment was watch the karaoke. As was the entertainment in the cabin with the continued boring repetitious kids movies.

There is a kettle and coffee maker although you get 2 coffee bags and 2 tea bags we brought some in port to keep in our cabin along with some milk.

Tired old lady

It was for my brother in laws 50th birthday there was 12 of us in our group, we all had an amazing time the kids had a ball ice skating playing table tennis and basketball 

We had dinner in the dining room level 3 rhapsody of the blue the food was amaziing, we couldn’t ask for a better waiter Justin was amazing he was great with the kids nothing was a problem to him if u needed anything he would go out of his way to get for u.We spent most of our time on deck 11 the pool deck the waiter up there were ok except for I can’t remember his name he was really good he new what he was doing and the most friendly one of them all we had no problems getting on and off the boat. We had an inside cabin with was fine the people that cleaned our room did a great job. I couldn’t fault anything on this cruise

First time sailing with Royal Caribbean

On a tour of the Far East we thought it was a good idea to relax for a few days on an ocean cruise out of Singapore. Right? Wrong! The ship seemed at almost full capacity and full of large groups clearly intending to try and stay together. The very loud parade on the first day set the scene for the four days on board. If we had wanted Disney we could have flown to Florida. We found it very difficult to find a quiet spot to relax. What they called a library was noisy and badly equipped.

We felt like a cash cow waiting to be milked. To pay loaded drink prices and then pay an 18% gratuity surcharge, no matter how quick/slow, good/bad, indifferent, is out of order. Like to book a separate restaurant? That's extra. Like to pay for a couple of excursions of frankly appalling quality? We did. We should have been paid to go on Coach trips that were basically shopping expeditions not us pay for the privilege. Want a bottle of water as you exit the ship for these excursions? That will be extra.

It might be an idea to install a PA system that can be understood as well. We booked dinner for a table of eight prior to sailing. We got a table of two. The cabin was jaded and the balcony scruffy. Hearing that the ship was to go into dry dock soon for improvements didn't help us at all.

Anyway , we were able to find some refinement at Giovani's restaurant that provided an excellent menu of good food by excellent staff.

We have been on many cruises and frankly this was the worst. Would we go on Mariner again? You must be joking.,

Probably our worst cruise ever

We love Royal Caribbean. We enjoyed our short getaway from singapore to malaysia with friends. Singapore - Klang - Langkawi - Singapore 

Make sure to choose the room with Balcony , worth the money! 

Upon checking in we go straight ahead at windjammer for lunch, the place is crowded since everyone is hungry during checkin. There's a wide selection of food for lunch. 

We had our dinner at rhapsody in blue at deck 3 , limited choices but feel free to order more since its unlimited. We prefer the breakfast at the Deck 3 instead of having it at windjammer which is more crowded but have more options. 

Ice cream & hotdogs are free at deck 11. 

Cafe Promenade is open 24hrs free pastries, fruits & coffee, tea etc. 

The fitness centre at deck 11 is huge make sure to try. 

Deck 5 Helipad is accessible as well, go there during sunset. 

Overall, we had a great time.

A fun filled weekend getaway with family & friends

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