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76 Royal Caribbean Luxury Cruise Reviews

I chose this cruise for the ports of call. Specifically for Puerto Rico and Virgin Gorda BVI. Two places I had never visited on the 12 previous cruises I had taken. I always wave the Royal Caribbean flag and tried Carnival ONCE and went ... Read More
I chose this cruise for the ports of call. Specifically for Puerto Rico and Virgin Gorda BVI. Two places I had never visited on the 12 previous cruises I had taken. I always wave the Royal Caribbean flag and tried Carnival ONCE and went back to Royal for all future cruises but this cruise was only HALF my dollar value. I get that weather can't be predicted BUT Royal KNEW that the weather was bad in the areas we were heading BEFORE we sailed because the moment we arrived, they had changed our ports of call due to "weather". So BVI was out. Weather was horrific. People were sick all over the ship and we never had access to the upper deck of the ship until the last 4 days (of an 8 day cruise). For two days we didn't have access to the pool. At one point the pool was completely empty. Then we arrived at Puerto Rico 3 hours late which meant it was now NIGHT. No chance we are roaming around Puerto Rico at night with only two women. St Thomas was ok but my excursion which was a Snorkel and Beach excursion turned into snorkel only and the cruise line only gave me a 10% discount even though I only received HALF of the excursion experience. Called Royal Caribbean customer service to inquire about compensation. Even a credit towards my next cruise. The answer was basically "go away". Wow. I did not get my money's worth and they won't even give me a credit towards another cruise to keep my loyalty. Airlines now have to compensate travellers that experience more that 4 hour delay or if they are stranded. The same thing should apply to cruises. So disappointed. Read Less
Sail Date January 2020
We needed a quick 5 day cruise to the Caribbean out of Galveston. We only needed one point to become Diamond Plus we booked a cheap room and choose a inside room after all it was only giving us 5 points and just one moved us up.i will say ... Read More
We needed a quick 5 day cruise to the Caribbean out of Galveston. We only needed one point to become Diamond Plus we booked a cheap room and choose a inside room after all it was only giving us 5 points and just one moved us up.i will say this made us number 26. Easy on. Easy off. Fastest we have ever experienced.the room was extremely small buttery clean in fact the whole ship was spotless. The mattress were comfortable and the pillows were fluffy. Dunno was our room steward. He was excellent. Gave us just what we needed, Windjammer was predictable but very good. Park cafe was easy to order and the food was good. We loved our main dining. We had Luke and Dennis! Wow they did a good job! Courtney in the Diamond lounge was fabulous!!! The cruise needed much work done to the outside of the ship. Many places was rusted where we tried to sit. The inside was always being cleaned and cared for. But we believe there was a drink waiter shortage.all in all it was very nice Read Less
Sail Date October 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
We were the cruise that no one was really sure we would be able to even take because of Hurricane Dorian! Royal Caribbean was AMAZING at communicating with us and letting us know the advantages of hanging in there with them and assured ... Read More
We were the cruise that no one was really sure we would be able to even take because of Hurricane Dorian! Royal Caribbean was AMAZING at communicating with us and letting us know the advantages of hanging in there with them and assured our safety so we decided to go ahead keep our reservation and take the cruise. This ship is the nicest ship we have ever had the pleasure of taking, We have taken many cruises on many different lines. We are now have Platinum Status on RC so we are trying to continue growing our reward level on this RCI ships and family. We absolutely LOVED every single part of this ship! The Rooms were the largest and spacious and beautiful. The ship is immaculate, the food was excellent, and the service was awesome! I cannot tell you how pleased I was with my experience! Royal Caribbean knocked it out of the park with this Ship and this Cruise. There really were so many differences to this cruise and this ship than so many others. It was just a way different class of ship than so many others! Read Less
Sail Date August 2019
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion ... Read More
We chose this ship & cruise because of the great reviews & port locations. Originally we were scheduled to visit St. Kitts, St. Thomas, & Bahamas. Two months before our trip we were notified that one of the ships propulsion units was impaired and therefore the itinerary was changed. Instead of St Thomas, Puerto Rico. In addition, only 4 hours in Puerto Rico. And our day in the Bahamas was cut short to half a day as well. This was a huge hit, especially considering we paid over $11k ticket for the suite - to now find out we could make no changes and were stuck. Ugh!! SERVICE - not impressed. Aside from the suite lounge servers, this entire experience felt as though we were being shuttled like cattle. Most disappointing was the spa. On my birthday we scheduled couples massages - showed up and were shuttled into a “relaxation room” with 25 other people and no place to sit. We left immediately and cancelled our services, only to get a rude response from the desk attendant about why it was so crowded. In addition we were upsold constantly, phone calls about dinner packages, peddling in the shopping areas about drink packages. We received emails from our suite concierge ahead of our trip stating she could make reservations for us at restaurants or excursions. We asked ahead to schedule reservations on my birthday and never received a response from the concierge nor did our reservation get scheduled. ROOM- loved the room. Suite attendant was excellent. Plenty of space. Needs some updating though. SHIP- again, disappointment is the word. Although there’s a TON to do and my kids really enjoyed the activities, everything felt very enclosed and compartmentalized. We felt the ship rock through the entire trip even though the weather was perfect. Not sure if it’s because of the size? It was so crowded everywhere. The restaurants were insane. EXCURSIONS- good question. We didn’t book 6 months ahead and by 3 months out everything was sold out. We figured when we got on board more would open up... not the case. Again, major disappointment!! All in all, this is most likely our last RC cruise we will embark on. What a big ticket that was NOT worth the value. Celebrity hands down exceeds RC in every aspect. Read Less
Sail Date July 2019
This was the third Royal Caribbean cruise for my fiance and I. We've sailed on Oasis of the Seas and Enchantment of the Seas, and thought Mariner would be a good in-between. Since the cruise was short, this was a precursor to a Disney ... Read More
This was the third Royal Caribbean cruise for my fiance and I. We've sailed on Oasis of the Seas and Enchantment of the Seas, and thought Mariner would be a good in-between. Since the cruise was short, this was a precursor to a Disney trip we took after disembarking. We chose Mariner because it was recently updated and appeared to have great night life. We flew into Miami the evening before and stayed at the Ramada airport hotel. It was our second stay there, and we love it. Very cheap, but clean and the attached pub is really good. The following morning we took an Uber to the port. The terminal is brand new and beautifully designed. When we arrived at check-in, we were surprised to see someone with just an iPad. The employee took our photos on the iPad, checked our documents and sent us through security. We received a paper with boarding info an a bar code, but no Sea Pass cards, which we were confused by. It turned out that the paper we received was our temporary sea pass until we got our rooms at 1pm. I found this to be super strange and inconvenient, as paper gets wet when trying to get bartenders to scan it on the pool deck. Several people were confused about this as well, I'm not sure when they stopped printing Sea Pass cards at check-in. When we boarded, none of the bars on board were ready, and most locations on top deck were still being cleaned. We did find one bar open but they were out of several items. It was strangely quiet compared to when we boarded our other cruises. No music, not a ton of crew members around. We did go on the bow a few times, and it's SO cool. Definitely check that out if you can, we didn't have access on our other cruises. Once we set sail the bars were fully stocked and open, and everything was in full swing. We got into our stateroom at 1:30, and our luggage was there early as well, although we actually found it down the hall waiting at the wrong door. Our steward's name was Sid, and he was very nice, though we only saw him twice, and not until the second day. He did a great job, we were just used to having more of an introduction than we got with him. I always enjoy that personal touch that the stewards bring with formal introductions. Our interior stateroom was comfortable and identical to all the others we've had. We were on Deck 10 and felt a lot of vibration in the evenings, but otherwise it was great. On the second night in the hallway there was a terrible sewage smell that luckily didn't penetrate through the door into the room. It was gone the next day but alarmingly strong the entire evening. Overall, the ship was well run but the cruise itinerary was very predictable. The stage show put us to sleep. The Quest was awesome as usual, and the ice show was great as well. We saw the comedian on the final night and found him to be average. We also went to the Perfect Couple Game Show, but both thought Love and Marriage was better. They did not offer it on this cruise. There were also several themed street parties on the promenade. The balloon drop was very cool, but otherwise these parties were repetitive and I never want to hear the Cupid Shuffle again in my life. Also, the Red nightclub experience was not worth our time, as most of the cruise was full of spring breakers who just wanted to create mosh pits and jump all over everyone trying to dance. I DO highly recommend the silent party called "Hush"...just go to it. You won't regret it! We did shop on the Promenade, but had issues with our Sea Pass account. I went to purchase a shirt and didn't have spending privileges. It turned out that our account hadn't been set up properly, but the store cashier was very rude and loudly exclaimed in front of everyone that I must not have enough money when my card didn't work. We ate in the dining room the first evening, which was good. Nothing too special, the menu is pretty similar on all RCCL ships. On the second evening we went to Jamie's Italian. It was incredible! Highly recommend it. We both loved everything they brought out and even tried new foods. Loved everything, would eat there all nights if I could. The final night we ate in the Windjammer which was good comfort food and I had no complaints. Our first port was Coco Cay. We were the first ship to ever dock at the new pier, which was pretty cool! We rented a beach bed for $125 which came with lunch, Evian water, floating mats and drinks service. Worth every penny. It was so peaceful, an absolutely perfect day. We also went to the floating bar and saw a shark and stingray in the water. We went snorkeling in the roped off area but didn't see a ton of fish this time. Last trip they were everywhere. We figured it had something to do with the tide. Next we went to Nassau. Last trip we went to Atlantis but this time we decided to just get lunch and head back to the ship. We went to Fat Tuesday for daiquiris. The rest of the day was spent on top deck at the pool. Overall, a good cruise. I wouldn't say it was my favorite but it was good. There were definitely moments where we felt things could have been handled better. The entertainment is all the same across the cruise line and we felt like we'd just seen it all before. I did enjoy the food and Coco Cay the most, and I think our next cruise we will be mixing it up and staying away from the short itineraries. We just want more time to soak things in. Read Less
Sail Date March 2019
We chose this cruise because we love to go the Caribbean this time of year and enjoy the Royal Caribbean ships. We have been on other cruise lines but like Royal the best. This time we enjoyed the owners suite which comes with some extra ... Read More
We chose this cruise because we love to go the Caribbean this time of year and enjoy the Royal Caribbean ships. We have been on other cruise lines but like Royal the best. This time we enjoyed the owners suite which comes with some extra perks. They offer a variety of activities and entertainment throughout the cruise. Some of my favorite are the cupcake decoration classes and the Trivia challenges where you tend to make new friends. I like being in the middle of the ship and prefer the higher floors. We enjoy sitting on the balcony drinking coffee and eating breakfast on cruise day mornings. Strolling down the prominade shopping and people watching and maybe a stop in the ice cream parlor. Cozumel is one of my favorite ports because there is so much to do and the water is such a beautiful color of blue. We enjoy the cruise life. Read Less
Sail Date February 2019
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were ... Read More
Large ship with little going on. The rooms were small. No toiletries or robes supplied. Nothing to do most of the time. Art sales were mostly prints. Pizza spot was the only food available after 12. Drinks were not wrong. Shops were expensive. Pictures were expensive. Lot of walking to get anywhere. Champagne handed out but only for an hour. Very cheap champagne. Water was only available for purchase. Everyone accepted cash as tips. 45$ a person for gratuities a day. Internet for cost. No cable or shows on tv, shows booked in full early, no view, alcohol package = watered down drinks, water on slides dirty, same food daily, children shows and daily happenings was all that was available on tv, everything was expensive. Meet the captain for a fee. See the captain for a fee. Elevators slow and crowded. Depressing nightlife. Many stores but little shops offering necessities or liquor. Read Less
Sail Date January 2019
Could not say enough good things about our recent cruise on the Oasis of the Sea. Aug. 2018 Keion (stateroom attendant) made us feel welcomed on the first day. Asked us at least twice a day, “how are day is and is everything ok”. If ... Read More
Could not say enough good things about our recent cruise on the Oasis of the Sea. Aug. 2018 Keion (stateroom attendant) made us feel welcomed on the first day. Asked us at least twice a day, “how are day is and is everything ok”. If there was an issue, he addressed it immediately and got it resolved. Kenny (waiter at Chops) was amazing!!! Instantly made feel right at home and excelled at customer service while building relationships. Made such an impression, we came back an asked for him 4 different times we ate after. Recommend Chops and while your there, ask for Kenny to be your server!! Santosh( salesman at watch store) wasn’t over powering or presssure selling us. Had a great and long first conversation with him. He personalized the encounter by sending each of us a personalized note asking,”how are day was and excited to talk with us again”. On last day told us he had got some new merchandise to look at an found and got my wife her first watch. Ginny(spa attendant) fabulous!! Greatest experience I have had at a spa!! Good enough for my wife she went back 3 times for other treatments with Ginny!! If you can, indulge yourself. Thank you to all on our cruise for the personalized touches and superior service to make our cruise memorable!!! Recommend to all and we will be back!! Read Less
Sail Date August 2018
I was expecting relaxation, good shopping and tropical paradise. What I got was sleep deprivation, a parasite, overpacked, rude people with screaming kids that were allowed everywhere. Shopping consisted of being pushed into jewelry stores ... Read More
I was expecting relaxation, good shopping and tropical paradise. What I got was sleep deprivation, a parasite, overpacked, rude people with screaming kids that were allowed everywhere. Shopping consisted of being pushed into jewelry stores and very few locals selling nothing more than the basic tye-dye apparel and poorly carved trinkets. St Thomas was not the tropical paradise I had envisioned. The shore excursion was changed last minute and was not a beginners adventure! Also we were told we were to be reimbursed $10 each for the change but actually got $2. Haiti was beautiful but we were pretty much left to figure out how things work on our own and we had to pay $20 ea for a floating mat. Also we were never explained the options for transportation to and from the airport to ship so that was a shit show. And I guess I will conclude with the information that I contracted a parasite by the end of day 1 and have had diarrhea for 12 days now :( Read Less
Sail Date April 2018
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The ... Read More
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The wait staff was not very attentive in any of the restaurants we ate. The worst part was the lack of direction or support given at the ports of call. In short, once you were off the boat you were on your own, even if you were on a Royal Caribbean sponsored excursion. Many times we were left to wander (with 3 young kids) trying to find the right van, bus, etc with no RC employee in sight. Beware- RC (unlike other cruise lines) will give their employee name badges to employees of local vendor companies. This leaves you with false impression you are dealing with someone who is vested to help you. For those that enjoy the service touches of a Disney, Princess, etc note that this is a big step down. Read Less
Sail Date March 2018
Well organized with great management team From dining to deck every where breathtaking experience , eat as much as you can ,available almost all day long , available from Chinese ,Italian to hot spicy you name it you got it Served ... Read More
Well organized with great management team From dining to deck every where breathtaking experience , eat as much as you can ,available almost all day long , available from Chinese ,Italian to hot spicy you name it you got it Served with fresh fruits and assortments of best sweet dishes ,pastries ice cream name it you got it Theater experience the most attracting so many of stage decor all breath taking with great performers Great security team on board keeps you save through out your trip Cruise Director and his assistants wooh whaaa no words to describe them , they keep you so much entertained that you forget your name on board Room service all day long taking care of you ,room always clean ,bed made twice a day Bathrooms washed You call for a service and in few minutes taken care off Cappuccino lovers can have the best cappuccino from fresh on spot grinded coffee beans My wife enjoyed there green tea Alcohol worry free drinking you don’t have to drive while drinking Pool , spa gym so much going on to describe never ending Read Less
Sail Date February 2018
1. Smooth embarkation and disembarkation. 2. Cabin is comfortable and cosy, stateroom is clean and tidy, kudos to the Suite Attendant MR WEIGUANG REN. 3. Good Food and Excellent Services. The services from:- Mr Alberto Aquino, ... Read More
1. Smooth embarkation and disembarkation. 2. Cabin is comfortable and cosy, stateroom is clean and tidy, kudos to the Suite Attendant MR WEIGUANG REN. 3. Good Food and Excellent Services. The services from:- Mr Alberto Aquino, Shan He of table no. 325 and Mr Liew Chung Sieh of table no. 295 from restaurant Rhadsody at Deck 3 are remarkable. 4. The information given on the ship is well informed to the pax. 5. All activities on the cruise are very interesting and adventurous. 6. Casino was partly the most drawing having losing couple of hundreds just to enjoy the fun and thrills of it. 7. Whirl pools are the most relaxing place we looked forward during the whole trip. 8. Royal Promenade Cafe offers very yummy food to fill our tummy during the nights. 9. Yes we are planning our next trips in the coming years together with our grandchildren, as care centers are available and offer many activities. Read Less
Sail Date November 2017
My father chose this cruise for our whole extended family to celebrate my maternal grandfather's 92nd birthday. Our party was 21 people. Before I start going into all the inadequacies of this cruise, I have to give a shoutout to ... Read More
My father chose this cruise for our whole extended family to celebrate my maternal grandfather's 92nd birthday. Our party was 21 people. Before I start going into all the inadequacies of this cruise, I have to give a shoutout to the good parts: 1. The Head Waiter Maximino Mondragon was super helpful in securing mutliple tables close to each other for our 21 people at the champagne brunch (extra charge). I went ahead the day before to confirm that we would be coming--it was held during an at-sea day, and Maximino confirmed our tables and promised me he would save us tables. On the actual day, when we showed up, Maximino was not immedaitely available, and his boss and all the other staff basically refused to seat us until ALL 21 of us were there--he was going to make us stand in the hallway to wait! Luckily, when I asked for Maximino, he came and fixed everything. But how we were treated by other staff was typical on the ship--I felt like we were in 1980s Communist China, where they had no clue what customer service was. We had gold card status, and we were herded around like cattle. 2. The Wonderland restaurant food was excellent (extra charge). Everything else about this cruise was terrible. I will never come back to a Royal Caribbean Cruise again (and I will certainly exert my influence to my family not to return.) We have gone on several Crystal Cruises (Symphony and Serenity) and they were a world apart. List of things that were inadequate: 1. The spa experience. My mother and I booked for massages. We showed up 15min early to the spa and were led straight to sit in a waiting area--where the fridge was empty with nothing to drink, nor fruits, nor snacks--unlike any other spa (on land or ship) I have been to. We were never taken to a locker room to change into robes or anything. Our time past and no one came to get us. I finally had to go back out to the check in/out area to tell them no one came for us. Then the lady at the front ran back, and 2 masseuses came to collect my mother and I to the massage room directly where we were directed to take our clothes off and lie on the table. The massages themselves were adequate. However, after our massages, when our bodies were covered in oil, the masseuses asked us to put our own clothes back on and go back out front to check out! So, we asked for bathrobes and slippers and a locker room. As they were leading us (now in bathrobes, grabbing our clothes and shoes and socks) towards the locker room, I mentioned that I was surprised that we weren't led to the locker rooms to put our clothes away and to get bathrobes on first. The masseuses answered that the reason was because we never asked for a locker when we checked in! "we do not advertise the availability of lockers, because we don't have enough of them"--that was the answer! We have subsequently talked to other spa guests and they had similar experiences! Elemis is supposed to run the spa--and I am shocked that it was so poorly managed. Needless to say, I have felt no need to return for any more services. 2. The food: as gold card status members, we had access to this special dining area (Coastal Kitchen) right next to Windjammer--the buffet place. We had to get through throngs of people in line to get to this place, which was uncomfortable enough in and of itself. The food that was served in Coastal Kitchen--the breakfast--was inedible. Bread was cold and hard and the congee tasted like dishwater. Needless to say, I never went back there for another breakfast. 3. My parents were in one of the premier cabins in the rear of the ship with an open loft like floor plan. Every time they have asked their concierge for anything, the answer was no, we can't do that. They were rationed 1 bottle of water per person per day (my sister and I were in the next step down cabin, still gold status, and we were given 1 bottle of water per person the entire cruise). Just as a comparison, my parents had the premium cabin in Crystal, and their concierge gave them a bottle of cristal champagne a day. Obviously, the price point was quite different, and we weren't expecting the same level of service and amenities, but the rationing of water was sad. There was 1 day when my parents' neighbors must have ordered room service. When these guests were done with their meals, they left the trays outside in the hallway (appropriately), and theses trays stayed out in the hallway, not taken away, for HOURS--almost 12 hours. My parents and I were joking we wished we took photographic evidence. 4. Reclaiming our passport: with gold card status, we were told that we could claim our passports in the Concierge Club at a certain time. I went to the Club during that window, and there was no one at the desk in the Club! I waited 20 min and decided to call the concierge using their phone--and it rang right at the desk! At least someone answered the phone. Apparently, they had some difficulties with 1 passenger's passport and they had to go fix the problem--and they're very sorry but they will be back in 10min. I waited another 25min before they showed up again (total wait time: 45min). It is shocking to me that they do not know to either get someone else to cover the desk if one of them had to run off, or leave a notice or something--if I did not call, I wouldn't know if I went to the wrong place, or how I could reclaim my passport! There were multiple other instances where poor management and poor service was the norm. It was SHOCKING. Read Less
Sail Date November 2017
Heartless RC would not move my sail date or cancel and reimburse despite my pleas as my Mom, an 87 year old victim of Hurricane Maria was alone, with no electricity, water or any means of communication. The Voom is a waste of time. ... Read More
Heartless RC would not move my sail date or cancel and reimburse despite my pleas as my Mom, an 87 year old victim of Hurricane Maria was alone, with no electricity, water or any means of communication. The Voom is a waste of time. Doesn't work half the time and when it does it knocks you off every 2 hours. The drink package is exorbitant. Not worth it unless you have 5 or more drinks each per day. Smoking on board is ridiculous and a health hazard even though in designated areas. You have to run through them to go eat. Really? The shows were lame for the most part. Loud and confusing. Most of the staff is very good and helpful. The food in the main dining rooms is mediocre at best. The Bingo is a major rip off. The clubs are fun, the music ok. The on board merchandise is expensive. Read Less
Sail Date October 2017
We chose this cruise 2 days before departure as we had lost power from Irma and were tired f the rough living conditions. I had tried to book a suite on NCL but noe were available. I really like the Haven and the outstanding service you ... Read More
We chose this cruise 2 days before departure as we had lost power from Irma and were tired f the rough living conditions. I had tried to book a suite on NCL but noe were available. I really like the Haven and the outstanding service you get in the Haven. If you are looking for a great cruise ship with a balcony or interior room, then I would say go for it. The boat is beautiful and has so much to do on board. It never once felt crowded. A day at sea was as fun as a day at a port. Unlike other ships, there was always a deck chair to be found on days at sea. My only complaint for this t was not enough drink servers anywhere on the boat. In the past, RCCL cruises had staff always asking us if we wanted drinks. ON this boat they clearly did not staff it like that. Most of us would just go up to the bar. My complain with the suites is you do not get the top shelf service to match the very high price you are paying for it. At check in the person checking us in did not know the answers to any of my questions about concierge locations, etc. He explained he was new....This is who you have checking in your premium paying passengers?!? When we got on and went to the suites lounge, they were closed as they were filming a Netflix series. There was no one at the blocked doors to call for our concierge, or help us as our room was in the name of another passenger and no way to fix it. I don't pay all the money for a larger room. I pay it so I do not have to do things like stand in a guest services line that is a mile long. So while everyone is booking their restaurants for the week, the suite guests either had to go stand in line at guest services or jot, with no help or advice. How simple would it have been to place the concierges in the hallway by the suite lounge to explain to everyone why the restaurant and lounge they had paid a premium for was not available. Later in the day my stateroom attendant located the concierge and he was outstanding, they both were. If you get Jeremias or Checker as your concierges, homerun...these guys get it and are both outstanding. The rest of the cruise was smooth sailing, ports were fun, a ton to do on the ship. It really is a beautiful boat and so large to never feel crowded but simple to get around on. The only complain about the ship as a whole was the lack of drink service staff. When you charge people close to $500 for a drink package, you had better make it far easier for them to actually get the drink. Other than the casino, I almost always had to go to the bar. As I said, other than the suites the boat would have been perfect. However Norwiegan is far superior with the suite experience and from now on I think we will stick to that line for future cruises unles RCCL gets their act together and realizes that those of us that pay a premium for outstanding service had better receive it or we will go elsewhere as there are better choices available. Read Less
Sail Date September 2017
We choose this cruise to see New England and some of Canada. Anthem of the Seas is a beautiful ship. Ten of the elevators have quirky character photos on the back wall. It was a challenge to get a photo of all ten. The esplanade is ... Read More
We choose this cruise to see New England and some of Canada. Anthem of the Seas is a beautiful ship. Ten of the elevators have quirky character photos on the back wall. It was a challenge to get a photo of all ten. The esplanade is beautiful with a winding staircase and a huge hanging tear drop lights that flash. You can place your hands on a stand near the light and change the pattern of the blinking lights with your pulse. This is also where all the shops and customer service is located. We had a balcony cabin which was so nice to step out for fresh air. I love the glass doors on the showers instead of the old shower curtains which allowed water to soak the floor.The bed is very comfortable and roomy. We had a couch in our cabin and a makeup table with a small chair. There are plenty of activities on the ship. We played a lot of trivia, rode the bumper cars, watched some cruisers surf and fly! We are older so we opted to enjoy watching. The ship has movies out by the pool every day. We got on the North Star in Cape Liberty. I recommend North Star at a port so you can see landmarks. The crew is fantastic. They really seem to love their jobs and enjoy talking to passengers. It's nice to meet new people from different parts of the world and learn a bit about them. Their friendliness made the cruise very comfortable. We booked 3 excursions with the ship but did a few things on our own. With the ship we booked the Peggy's Cove / Hop on Hop off. This is a must! Don't miss Peggy's Cove in Halifax. We also booked the Lobster Bake and Acadia National Park tour. If you are a lobster lover you have to do this one. The Acadia tour was very informative and we had several beautiful stops. The buses were very comfortable. For those who like lobster the lobster bake was great. If you prefer, you can choose steak but keep in mind they do not cook the steak to order. It's all pre cooked. Most of the steak looked fairly rare. I have stopped eating meat so I had the corn on cob and two small potatoes. I would have rather had been offered a vegetarian meal but was never offered that. I did see someone in another group eating a pasta dish and he said he was a vegetarian and they offered it to him. So it was a waste for me. But the good thing is I ate like a pig when we got back on the ship! In Portland we just went out and my friends had lobster rolls. Then a few of us went on a trolley tour on our own. Great info from our tour guide. It was also raining so we stayed dry while seeing the city. In Boston we walked the freedom trail. It is a good way from the ship to get started so you may walk about 3 miles before you hit the trail and follow it around the city. Boston was a walk! In St John I did the photography tour. They have a local photographer as your tour guide and take a small group to about 4 different places to shoot. She gave great tips and even took photos of us using our cameras so we could have a memory! This was a great tour and I would highly recommend it even if you are just using your cell phone camera. Embarkation and Disembarking was so easy. We had a flight out early after the cruise and just carried our bags off at 7:30. Everyone made their flight on time. Read Less
Sail Date August 2017
We chose to try Royal Caribbean to see what the difference between the only other cruise we had experienced, would be. We had heard some people were more satisfied with Royal Caribbean than Carnival. Regrettably, we were most disappointed ... Read More
We chose to try Royal Caribbean to see what the difference between the only other cruise we had experienced, would be. We had heard some people were more satisfied with Royal Caribbean than Carnival. Regrettably, we were most disappointed and would not recommend the cruise line. I was relegated to having to go on a scavenger hunt to get the number of bottles of water that I needed to consume with the medication that I take, even though I paid for a beverage package that included water. The number of venues for entertainment were limited and the quality of the musicians and singers was poor. The ship is fully equipped to entertain children and teenagers but leaves much to be desired in keeping adults entertained. The sauna in the spa was not working. During a massage session, the attendant never even offered a robe and I was asked to simply remove my clothing and lay down on the massage table. The Windjammer Café had a peculiar odor as you approached the entrance as if the cleanliness of the area was not a pleasant one. On a positive note, the waiter and assistant server for dinner in the Dining Room were top notch. The ports and shore excursions were also top notch! I traveled with my husband only and there were far too many children on the voyage to be able to enjoy the time at sea. It was when we would get off the ship that we had the best time. I would not go again on a Royal Caribbean cruise and in all honesty not be able to recommend the line to anyone. Read Less
Sail Date August 2017
Checking in was fast and easy, ship was really clean. Cabin was clean, all of the attendants were super nice and friendly...except on jerk who started putting away the food at 2:45 in the windjammer while I was trying to get something from ... Read More
Checking in was fast and easy, ship was really clean. Cabin was clean, all of the attendants were super nice and friendly...except on jerk who started putting away the food at 2:45 in the windjammer while I was trying to get something from the serving tray. Foo dwas excellent! Entertainment and activities such as games shows, comedian was great, Spectras Cabaret was awesome, best show I've seen by far. Other entertainment was good. Didn't see too much for the kids to do other than the pool and run around. Dinks are waaay too expensive which is why I only gave 4 stars. I waited to get the drink package, and by the time I got on the ship the cost had doubled to 600 dollars....NOT!! Drinks run $11- $15 dollars a whop! So get the package ONLINE!! Ship was small compared to the Oasis. But all in all it was really nice, I would go again. Next ship, Harmony of the Seas!! Read Less
Sail Date August 2017
The ship is amazing!Fun activities everywhere. The room is big and comfortable, but the one thing i do not like is that the sofa bed is extremely hard. The dining is amazing. Our restaurant was the american icon grill , our waiter Jonalyn ... Read More
The ship is amazing!Fun activities everywhere. The room is big and comfortable, but the one thing i do not like is that the sofa bed is extremely hard. The dining is amazing. Our restaurant was the american icon grill , our waiter Jonalyn was the best and so was her assistant. They understood everything we wanted. Our room attendant Karthikeyan Selladurai suprised us every night with his art in towel animals. The ship has 4 public pools [open to everyone], 1 lazy river like pool, and 4 hot tubs. 2 of the public pools were saltwater, and 2 were not. The h20 zone was the main part for my kids. Every time they got out they went to wipeout cafe. Sometimes for lunch or breakfast, we went to the windjammer. The show were beautiful especially OceanAria. The facepainting people weren't really the best. My son requested something for his whole face but only got it on his cheek. Not to mention the couldn't do half the things he requested. Read Less
Sail Date July 2017
We loved the entertainment options offered on this ship. I think we changed activities every 30 minutes from 8 am to 4 am every day! My only regret was that it was impossible to do everything on this ship in a week. I would have honestly ... Read More
We loved the entertainment options offered on this ship. I think we changed activities every 30 minutes from 8 am to 4 am every day! My only regret was that it was impossible to do everything on this ship in a week. I would have honestly done two weeks in a row if we could. The Royal Caribbean website does not do this ship justice as it leaves out all of the fun ship sponsored activities and contests that we really enjoyed. The passengers have so many activities that vary in age level at all times! I loved the contests, shows and game shows! This was my third cruise and I thought I knew what to expect. This ship was a totally new and exciting experience. I don't think I could go back to any ship that was not a Royal Caribbean Quantum experience after this. It was truly paradise! Read Less
Sail Date July 2017
Overall, nice cruise-however very frustrating how they try to CONSTANTLY nickel and dime you to death. You have to pay extra for a "drink package"-yes-even water you have to pay for. You have to pay $12.95 per day for internet ... Read More
Overall, nice cruise-however very frustrating how they try to CONSTANTLY nickel and dime you to death. You have to pay extra for a "drink package"-yes-even water you have to pay for. You have to pay $12.95 per day for internet service, you have to pay an $8 surcharge for room service, you have to pay for any bar drinks, you have to pay for any of the other restaurants other than the main dining hall, windjammer, and pizza place. I'm sorry I just get very annoyed when you spend literally THOUSANDS of dollars to be there and very little is "included" with that purchase. The ship however was the pinnacle of efficiency! The port calls, baggage, all details were handled in the smoothest way possible-very amazing! The cabin staff and dining staff went above and beyond to make sure they were friendly and you had a great trip. The food was OK-not sure about the other restaurants because I was not willing to pay $hundreds more to try those out as well-but something tells me that their food was superior to the included places. Fun experience overall though! Read Less
Sail Date July 2017
Not a real big fan of the Western Caribbean and its ports but this time around we had great time in each port.... Labadee is always a good time for swimming and just relaxing on the beach.... First time in Falmouth and was pleased ... Read More
Not a real big fan of the Western Caribbean and its ports but this time around we had great time in each port.... Labadee is always a good time for swimming and just relaxing on the beach.... First time in Falmouth and was pleased with the port shops...Felt safe there...In past stops in Jamaica I had not... Cozumel was a real treat this time with an excursion to Chichen Itza Mayan Ruins...Amazing restoration of a civilization from 1200 years ago...A long ride there and back, but for us, well worth seeing it...Very hot so take lots of water.... Oasis of the Seas is a great ship...Don't let the thought of being onboard with 6000 scare you...Most days you wonder where everybody is.... There is plenty to do on board from daily shows, to lots of places to grab snacks or lunches or dinners to just sitting and watching the waves... Bottom line....Very good cruise... Read Less
Sail Date June 2017
The ship-We love the total package and all the amazing varieties of things to do, eat, and be entertained by. The Oasis is an awesome ship. Love the shows, Central Park-is where we renewed our vows for our 50 year Wedding Anniversary- it ... Read More
The ship-We love the total package and all the amazing varieties of things to do, eat, and be entertained by. The Oasis is an awesome ship. Love the shows, Central Park-is where we renewed our vows for our 50 year Wedding Anniversary- it was amazing! We Celebrated with family of 11 people with a special anniversary cake, activities ceremony and a week of amazing activities, such as excellent beaches on the islands with swimming, sun bathing, snorkeling and an amazing barbecue lunch. Took the alpine roller coaster ride , which was a blast! Our teenage grand children had plenty of activities too with a full basketball court, table tennis, putt-putt golf and wave rider. With The food, shows and pampering, we both even got hair styled and loved results.. Will continue to travel Royal Caribbean. It's quality and family friendly offerings are the best. We had a fabulous vacation. Read Less
Sail Date June 2017
We mainly went to see St Petersburg, but the other ports of call were also interesting. We did not look around Southampton as we've been there several times. The embarkation and disembarking were smooth and speedy, we were very ... Read More
We mainly went to see St Petersburg, but the other ports of call were also interesting. We did not look around Southampton as we've been there several times. The embarkation and disembarking were smooth and speedy, we were very impressed, hardly any waiting around involved. The ship seemed a little dark decoration-wise, a lot of dark wood everywhere. The dining experience was fine but not brilliant, the staff are all friendly, courteous and efficient, but the menus were not varied and exciting enough, compared to P&O or Princess. The entertainment was very good and varied, something for everyone. St Petersburg did not disappoint - so much gold everywhere in their palaces and cathedrals, it was wonderful to see. Our guide was very impressive with her knowledge of her home city, but far too much walking involved in the 2 day tour. Luckily I had one sunny day, but on the rainy day we walked round a beautiful park for 2 and a bit hours getting soaked. And be warned it is one of those cities with toilets incapable of flushing toilet tissue. A good holiday I recommend it. Read Less
Sail Date June 2017
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