Let me start by saying that I am a great Royal Caribbean fan but the recent trip on the Harmony of the Seas was a complete shambles. Let's start with the good stuff. The shows were spectacular and top drawer. The balcony cabin we had ... Read More
Let me start by saying that I am a great Royal Caribbean fan but the recent trip on the Harmony of the Seas was a complete shambles. Let's start with the good stuff. The shows were spectacular and top drawer. The balcony cabin we had was a great layout, spacious and loads of storage. The staff in the Windjammer were also great, and attentive and the food was great also with loads of choice. That said, there was not a lot to applaud. This cruise was billed as the maiden voyage when in fact it was not. Some people had even changed their trip dates because it was made out to be the maiden voyage.
The boarding process was fantastic. Straight through to the ship with no delays but from there on we were exactly what they kept telling us we were, Guinea pigs.
I have read the responses from Royal Caribbean about how they have played down the issues, that they were all sorted and that things were not as they seemed and that the ship was pretty much ready. They said this despite the overwhelming evidence in terms of videos, pictures, reports, and confirmation from Royal Carribean that things were fine. This is alarming and condescending, especially when I and thousands of other passengers laid siege to the customer services desks for days complaining about just about most things on board.
Spas were closed for cleaning as were pools. The water park was not open. Service was diabolical and there appeared almost no cohesion between the staff.
Royal Caribbean keep banging on about prices reflecting the standard of the trip reflected in the prices we were charged. As a customer, I decide what is good value for money and we paid the going rate as did most other people. That said, there should only be one standard for Royal Caribbean to deliver, and we did not get it. The experience I paid for, and duly expected to get, was not delivered and for Royal Caribbean to effectively bury their head in the sand and brand the thousands of passengers who complained about the same issues, as liars effectively, is beyond belief.
Staff were not trained right, service was atrocious, and to top it all, the Abyss had been working and I had been down the slide a couple of times on the first day. No problems, good fun. On day 4 I decided to do it again, only this time the tube I was riding in, which had been internally lit on the first couple of goes so as you could see what was happening, was completely in the dark, so you could not see, lost all orientation, and as a result, I flipped over and slammed my head into the tube grazing my head.
At the bottom of the chute We complained to one of the crew who was busy discussing the lighting on her radio asking for it to be checked. When I complained of the black out in the tube and that I had banged my head, her response was first to deny there were any issues, followed by going on the offensive to tell me I should have leaned back further. At no point was she interested in my well being or the injury I sustained. She was not wearing a name badge either which I thought was compulsory. That topped the kind of slap dash attitude a lot of them head, more I suspect from lack of training rather than the isolated case of an unwillingness to help.
The ship was a building site, and on the first day at the entrance to the Abyss, they were openly welding on the deck in the middle of all the passengers.
Royal Caribbean are completely in denial despite the over whelminging evidence and sent letters out to passengers on leaving the ship offering a measly 15% discount off our next trip based on it being 15% of the price we paid.
The Windjammer, which would normally be open all hours, would shut at 15:30 so no opportunity for the usual afternoon teas etc. You could only get a hot drink after 21:30 from one place on the ship.
We travelled in a group of 6 and we all had problems. We reported a whistling sound from the cupboard outside our cabin, numerous times, and it had still not been fixed when we left the ship.
Royal Caribbean have insulted the intelligence of so many faithful and new customers by denying the evidence. How can so many people be wrong. They should bite the bullet and at least make a far better offer of compensation to those people who suffered the upset of what we faced.
All I would say to first time cruisers would be, please don't judge the crushing experience and all it has to offer, on this miserable trip. Unusually, Royal Caribbean have got it wrong. They should accept responsibility for doing so, rekindle faith in the line, and compensate people properly for this disaster. Read Less