1. Home
  2. Cruise Lines
  3. Royal Caribbean International
  4. Royal Caribbean International Cruise Reviews

132 Royal Caribbean Southampton Cruise Reviews

We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. ... Read More
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. We’ve been on Disney to the Bahamas, Carnaval both to the Caribbean and Mexico and Princess to Alaska. All these cruises have been in the last few years and the food, entertainment, and overall service were a lot better. I’m so disappointed so far. Our room is average but is obviously not maintained that well as there are scuff marks all over the walls especially near the patio door. Our front door doesn’t close well and sometimes stays unlocked because we didn’t realize that it did not close and lock. But back to the food, the buffet breakfast, lunch, and dinner is among the worst I’ve ever had both on the ocean or on land. The other cruise lines buffet food was of this much higher quality. I feel like Royal Caribbean is trying to get its customers to pay for the restaurants that are more upscale or even just better like Johnny Rockets or the fish and chips place near the pool. I resent that after spending as much money as we’ve had to travel to Europe and the cruise it’s self. My family and I are just looking forward to the excursions to Gibraltar, Nice, Florence, Rome, Naples, Sardinia, and southern Spain and hopefully making it back home without getting sick. Read Less
Sail Date July 2019
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from ... Read More
Done this cruise many times with Royal Carib on this ship and other Royal Carib ships but usually early October never had any problems lovely cruise with good weather USUALLY!!!! This one was a nightmare where do i start? Sailed from Southampton on Friday night 26/10/18, entering the bay of biscay the seas were rough and it was very windy slight movement felt onboard, during Saturday seas still rough and still windy during late night Saturday early Sunday a loud bang was heard and the Bravo emergency call for the crew was heard with crew members running from bars etc, somewhat panic! Ship diverted to Vigo and docked there Saturday night early Sunday morning whilst assessment of damage was carried out, it appears that one of the stablisers had damage causing the ship to take water onboard flooding lower areas. The ship stayed in Vigo all day Sunday and left Monday at 4pm after having water pumped out of ship for hours, from Vigo it went to Gran Canaria which was ok then onto Tenerife which was a saints day celebration so hardly any shops were open, from Tenerife we sailed for three days back to Southampton. with seas a lot calmer but could still feel movement of the ship. Out of five ports of call originally planned we visited only three ports missing Maderia and Lanzarote lots of passengers very dissapointed. Worst of all was the lack of clear information from the captain it all seemed to be hushed up and rumours of the problems running rife and scaring some first time cruisers who many said they would not cruise again and therefore losing out on the 25% furture cruise discount. Very dissapointed with RCCL only offering a measly 25% refund of original cruise fare and 25% off future cruise, i think 40% minimum should be offered as refund and still 25% off future cruise. Basically out of a 10 day cruise 6 days were at sea with outdoor pools hardly in use and passengers bored out of their heads. My thoughts are that the Navigator is due refurbishment i think in March or April next year and RCCL is hoping it will last till it goes for refurbishment, ship looking very tired and shabby in places, menu's in dining room falling well short of pervious standards and entertainment poor apart from Perry Grant. We are Diamond Plus members and seeing recently that standards are dropping although the staff as always are terrific. Come on RCCL we've spent thousands of pounds with your company give us some decent discount on what was a dissasterous cruise! Read Less
Sail Date October 2018
Joined Indy in Southampton for 3 day taster cruise. Having cruised twice this year with Msc thought will try RC. Told drinks package can be bought onboard. They had sold 200 drinks packages then decided to not sell anymore. Arrived on. ... Read More
Joined Indy in Southampton for 3 day taster cruise. Having cruised twice this year with Msc thought will try RC. Told drinks package can be bought onboard. They had sold 200 drinks packages then decided to not sell anymore. Arrived on. Lots of complaints about this. It’s like Disney. You queue for everything. It’s as if this ship was over capicity.. it was mayhem. Good ok. Entertainment good. Anchour bar was good but the bar stank of sewage. But it was a good bar. Offered late checkout. Went to book it day before they said they had pulled it too and refunded the fee. It’s as if they where winging it. Rooms good space but tired. Had balcony. If you want to wait 10 minutes on a lift not know if things are happening after booking and be walking and walked upon go on this cruise. A glorified booze cruise. We where with our best friends another couple we made most of it and enjoyed it but more because of our friends who are seasoned cruisers. Read Less
Sail Date October 2018
See belowThis truly was a disaster. My wife's 50th birthday treat, a weeks cruise. My wife was either angry or in tears for the week. Everything was going well until the first day proper when going to use the bathroom it was ... Read More
See belowThis truly was a disaster. My wife's 50th birthday treat, a weeks cruise. My wife was either angry or in tears for the week. Everything was going well until the first day proper when going to use the bathroom it was flooded. Not convenient when needing the toilet. Let that one slide after staff came round rodded the pipes and staff cleaned and sterilized. 2 days later went for breakfast. Asked a member of staff for some toasted white bread. Curtly informed that "its over there" I then explained that there was non only brown and got the same reply and he walked off. So I wandered around the Windjammer restaurant until I found some was brought out The very next day I went to the cafe on the Royal Promenade. Many things were on offer Pizza Rolls that had been made up by the staff behind the counter. I asked if they could make me a cheese and tomato roll as I didn't like the ones they had made. You can guess the answer...No. They did offer to make a turkey roll. I don't like turkey. At dinner ate nothing while wife ate due to not liking fatty foods lamb etc. Should mention the day before had an excellent mushroom soup. Woke up the next morning at 0645hrs by noise of machinery outside my cabin door. On getting dresssed to find out what the hell was going on, I found a maintenance worker rodding the pipes again. My neighbour in the next cabin was outside his cabin door and informed me that he had gone to use the toilet and found it flooded. I went inside my cabin and found the same. Due to previous incidents my sense of humour was really being tested. Wife at this point broke down in tears and wanted to go home. I would have left the ship if my car hadn't been at Southampton. I enquired as to moving to another cabin but was assured that all other cabins were taken. Went to the windjammer restaurant for breakfast and spoke to asst manager and informed him of incidents. He said he would arrange to have a nice fillet stake available in the main restaurant for me the next evening as an apology. I thanked him. The next evening in the main restaurant was not offered the steak so again ate nothing. I have saved the best until last. The last day of the cruise (yesterday) My wife went to the toilet only to find that she could not flush. The reason being that there was no water in the toilet. I then had to fill the toilet with water from the tap in the bathroom using the kettle. Finally I was able to flush the faeces away. I reported the matter and the problem was fixed. Staff at the front desk rang up and as we had suffered we would be be given a 20% credit off our next cruise. I refused this, I was then offered a steak dinner, I refused this and was then as a last resort offered a bottle of wine. I nearly exploded. Last night i was woken by what I thought was water sloshing about. I got up out of bed to find not only had the bathroom flooded yet again but that it had spilled over the protective lip of the bathroom and was now soaking the carpet. I got dressed, the good lady was fuming and I was a touch more than angry, I stormed down to the front desk only to find my neighbour forcefully explaining that for the third time this week and by far the worst flooding had happend. This was at 0200hrs local. I had an early call booked for 0600hrs. Staff offered both of us other rooms and explained they were ones with a balcony. As that was going to make a difference to the cruise experience. My wife and I then packed and moved everything up one floor and to the other end of the ship. Best thing about this cruise was getting off the ship. The who thing was a complete disaster. I was assured by my booking agent that Royal Carribean were a first rate cruise line. I was badly misinformed. This was our first and will probably be the last cruise I will ever go on. Is there a decent cruise line out there I wonder. I doubt any compensation will be forthcoming as an apology. I certainly wouldn't accept any discount or pay for any cruise that Royal Carribean would offer unless it was gratis for ruining my wifes 50th birthday present. (I will inform if they offer this but don't hold your breath). As soon as I can I will post pictures and video on You tube. They may say I am lying but no matter I would tell them to have a look at the maintenance mans log and it will confirm. Read Less
Sail Date October 2018
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it ... Read More
The ship is great for you if you like to sit around most the day doing nothing but reading books or listening to poor songs on the radio. The ship has scarce entertainment, mostly starting late night (10:30,11:30) and to be honest it isn’t worth staying up for. You get corny comedians quoting jokes from every generic comedy show, tribute shows that are absolute cringeworthy, overall the entertainment is very poor and it is not a lot to be missed if you choose to not go like I have the last few days. Out of the 7 days I sailed, 3 of those the swimming pools were out of order due to maintenance and when they were back up and running they were absolutely stone cold, nobody was going in them due to the temperature of the water. The food in the “main dining room” is the same stuff you’d get in the self serve buffet, all that is different is the fancy presentation, the unacceptable wait times and the main difference, the food is cold when you have it in the main dining room. As for the “shopping mall” you get 3 shops, selling overpriced perfumes, watches and other overpriced gimmicks such as hoodies and caps (utterly stupid merchandise) there are no shops where you can buy refreshments or snacks, no off duty shops to purchase anything. It is abismal. The atmosphere feels like that of what I imagine the titanic to be like during the descent into the ocean, it feels as if we are all sailing to our impending doom, everyone is miserable, it is honestly the worst experience I have had in a long time. The ship is unsafe, my partner got trapped in a “sensored” door which shut on here abruptly as she was walking through (this is being taken further one off the ship) which led to sitting in the medical room for a couple of hours. I will never be returning to this cash grab of a ship, I feel like the company is more concerned about extracting all the pennies they can out of you whilst on board instead of actually putting anything together to entertain you whilst you are with them. Considering you pay them all the money, we then had to fork out €70 for a shuttle bus, every other cruise liner organised these things for you. Royal Caribbean are a joke and they do not deserve the money they ask for, go with other cruise liners you will get a lot more value for your money and feel appreciated instead of feeling like a walking piggy bank that the company will try to shake out every last penny from you. Read Less
Sail Date October 2018
This was our first cruise with Royal Caribbean and never again if this sailing was anything to go by! A lot of passengers were very rude, foul mouthed, invariably drunk and looking for trouble. I believe there was quite a bit of trouble ... Read More
This was our first cruise with Royal Caribbean and never again if this sailing was anything to go by! A lot of passengers were very rude, foul mouthed, invariably drunk and looking for trouble. I believe there was quite a bit of trouble on the ship during this sailing and a number of passengers were thrown off at various ports throughout the two week cruise. There were a lot of large groups who were quite intimidating, especially when I was wondering around the ship on my own. The number of security guards on the ship was also quite off putting. I do not know if Royal Caribbean have any restrictions with their drinks package but I believe they should have and I think our cruise would have been so much more enjoyable and relaxing (like we have been used to on previous cruises). Apart from the passengers we also had some issues with the My Time Dining, the Maitre D's, the air conditioning in the cabin and a cabin steward that wasn't the best. However, on the plus side the ports we visited were excellent, the trips very well handled and some lovely staff in the bar areas one the ship. I cannot believe this is the norm for Royal Caribbean and I think we were incredibly unlucky but we would never book with them again and spend all that money just in case. Such a shame. Read Less
Sail Date September 2018
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only ... Read More
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only found out some worrying things about the vegetarian food served in the dining rooms whilst I was on board after a couple of nights. Firstly even though food was on the menu with a v next to it, and at the bottom of the menu it showed the V next to vegetarian, after asking for food to be sent back as it had non vegetarian cheese on it that these foods were available as vegetarian, but weren't necessarily vegetarian. I had to explain to the head waiter why some cheeses weren't vegetarian and in this day & age that shouldn't be necessary, and when i spoke about vegetarian wine, i may as well have sprouted a second head as they (the waiter, head waiter and wine expert) didn't believe there was such a thing. I had to prove this was the case when i had to buy wine when off the ship to be able to drink on the ship as they couldn't sell me anything they had.(all you have to do is ask google if a wine is vegetarian or not) and the desserts were a joke, at lunchtime when there were about 20 desserts available, not one was vegetarian. When calling their after cruise line I was told i should have told the relevant people onboard, I did, from the Maitre d to the head chef and waiting staff. I explained the food wasn't satisfactory and was told that I had too high expectations and they couldn't help that I wasn't satisfied, and they weren't my nanny!! I was thanked for taking the time to call them but was told they never compensate unless someone has died, she didn't seem to care that my holiday was ruined or that i was severely disappointed with the cruise. Other than that, the normal food wasn't that great, the luggage at embarkation was a mess, the disembarkation was even worse, the cabin was small with a tiny bathroom, with the toiletries being 2 bars of soap and a nasty yellowed plastic thing in the shower that was 2 in 1 shampoo. The evening entertainment was poor to say the least and there were too many silly things on during the day so you could easily miss something, they could have done less but better ones. The staff towards the end of the cruise were very invasive as they all wanted to get a good rating on the survey, to the point of me having to ask one of the waiters to leave us alone after 20 minutes of being interrogated as to the rating we would give him. The prices for everything on the ship were not even vaguely reasonable with a standard tube of Pringles being $9.99, and a glass of wine and a gin and tonic at $19. I would love to say some great things about this cruise but the best bits were the frozen yoghurt on the sunbathing deck and the weather. Read Less
Sail Date September 2018
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. ... Read More
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. Food was generally cold and tasteless. Families fighting and three families were evicted off of the Ship. Staff trying to force drink on you and calling it “medication”!! made you feel like a geriatric alcoholic. Evening entertainment rubbish and you couldn’t get a seat anywhere. Couldn’t go for a swim as pools were rammed. Shore excursions were laughable. Only good point was the cabin and seeing Southampton at the end. Would never go on Royal Caribbean again - absolutely shocking. Not everybody wants to be force fed cocktails every ten minutes. If this had been my first cruise I would never go on another one Read Less
Sail Date September 2018
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not ... Read More
Family celebration with a total of 11 adults and children. Several had more, some less cruise experience. Started off with having to call because of candy wrappers, and crumbs on couch and near full windows of our suite. Luggage did not arrive until after 9 p.m.. Main dining was very good (our attendants were excellent!). Buffet was the worst, food cold, was generally not good quality and we quickly ate all meals in the main dinning room. Entertainment was fair although never went to some events (ice skating for example) because of limited times and overcrowding. We had several smaller kids who with adults went to the game area which had no cruise supervision and my wife was knocked down by teenagers running thruout the area. Estimate 25% of games were out of order. Used childcare with average results. Honfleur/Deauville shore excusion was 3 out of 5. Honfleur was pleasant town with nice presentation. Deauville was a drop-off for an hour with no recommendation where to visit or background. Galicia Cellare tour - have been on several winery tours and all were excellent. We drove 2 1/2 hours to winery. We walked to entrance and waited for a few people who needed assistance and people asked questions about the grapes. It was mentioned they were in the process of bottling the wine but never saw the inside and were escourted to an area for wine tasting and where to buy product. Probably 45 min in total. Drove another hour to small town where no background was given and were told to come back in an hour. All the way back the guide complained about the US even though he was wearing his Nike shoes and apparel (he had never been to the US). Rate 1 of 5. We also took an independent tour of Lisbon with We Hate Tourism group. Will review then at another time. Took the Galley tour our second to last day. They were very specific - no open toe shoes and we will teach everyone how to wash their hands like the crew. Over 30% had open toe shoes, no one washed their hands and observed at least 3 times crew handling food without gloves. The chef? who did the tour spoke so soft no one could hear most of his presentaion. Our special lunch afterward was the worst of the week in terms of food and service. Rating 1 of 5 We carried our luggage off of the ship. We got in line to take a taxi to the train station which was a mile away to go to Gatwick. The driver said there was no train but he could take us for 300 pounds. This was confirmed by the port authority individual standing there. I guess they were working together. I told him to take me to the station where there was of course many trains going to Gatwick. I sent my concerns to R/C and have waited over a month with no answer, thus I have submitted this review. I waited Read Less
Sail Date July 2018
I have a back injury and am temporarily unable to fly, so as regular cruisers my wife and I had heard good things about this ship and it was sailing from Southampton so we booked it. I will say that this is the first time we have sailed ... Read More
I have a back injury and am temporarily unable to fly, so as regular cruisers my wife and I had heard good things about this ship and it was sailing from Southampton so we booked it. I will say that this is the first time we have sailed from This port and embarkation was very good and quick. The first thing we noted on boarding was an awful raw sewage smell on deck 4 on the port side at the front of the ship, we assumed it was coming from the dock where sewage tanks were being emptied, this was not the case however and the smell got worse as the cruise went on, if you walked into it by mistake it would make you heave, dont know what is causing it but Royal Caribbean need to sort it out. We booked one of the new "panoramic" cabins as the balcony cabins had all sold out and we were told that these were the next best cabins, and as they had recently been added they would be the best on the ship we wre in cabin no 1886. Apparently the ones we were in were converted from the old Gym (this may not be correct but frequent cruisers on the ship told us this). One thing they were correct about was they were very spacious and bright, this was the only good thing about them as anyone wishing to play crazy golf had to walk over the top of the cabin, this happened at all hours of the night and most of the time they were running or stomping across. Aditionally the area is also used for sunbathing and the crew think it is a good idea to start setting sunbeds up at 4am, and this was not done quietly! The dividing walls were paper thin which meant any noise from adjoining cabins could be heard clearly. We did not get one undisturbed nights sleep in 14 days! The ship was overcrowded and most of the time was spent trying to find somewhere to sit as there are not enough chairs to go around. The buffet restaurant was particularly stressful, one morning we walked around 3 times looking for a table with no joy, we ended up sitting on some padded benches by the handwashing area with the food on our laps, as we were awake anyway because of the noisy cabin we started going for breakfast at 7am and tables were not a problem, however lunch was an ongoing nightmare. Personally I think Royal Caribbean puposely created this problem so people would buy food from the many specialist and fast food offerings which you have to pay extra for. The world cup was on and so we thought we would watch it in the sports bar, however to get a seat people had started drinking and reserving seats four hours before games started, not all games were shown on the open deck screen and when they were that was heaving too, so we ended up watching games in our cabin. Due to the lack of sunbeds and the sheer number of guests people were walking around and around the ship with a little bundle of towels looking for a sunbed, it reminded me of homeless people in london looking for somewhere to sleep. I have never seen so many mobility scooters in one place and a lot of people using them couldn't drive them (especially after imbibing large quantities of alcohol) as people were frequently getting bruised shins, in a lot of cases I am sceptical that there was a real disability need and felt it was more laziness on the part of the people who hired them. We paid for the drinks package which had a very good selection on the menu but a lot of the drinks were not available, I asked the bar staff and was told they had run out and were to get stock in the next port, this did not happen though. We purposely went in the school term time, however there gangs of teenagers hanging around in the evenings playing loud music on their portable speakers, I dont have a problem with this but the ship was also playing music and you ended up with just a horrible din going on. Occasionally they did get over rowdy and were throwing chairs about. While I understand the price goes up during the school holidays which means that to make it affordable kids are taken out of school, however the parents were nowhere to be seen and the ships security seemed to be scared to tackle the problem. I understood that a Med cruise from Southampton would involve a lot of days at sea, however all of the above was much more of a problem because of this. The ship mostly docked in ports which were very distant from the actual places advertised, this is understandable due to the ships size, however every other cruise we have been on complimentary coaches were laid on to transfer you, not Royal Caribbean however, they chaged between 5-10 Euros for the privilege! If there is a purgatory I should think it would be something like spending eternity on this ship and I can safely say that this was my first and last voyage with Royal Caribbean. Funnily however I did complain on board particularly about the cabin and was offered 20% of the cruise cost as a refund. This was in the form of a voucher which, guess what?? Can only be used against the cost of another cruise with Royal Caribbean!!!! Read Less
Sail Date June 2018
This was my 3rd time on The Independence of the Seas, 6th time with Royal Caribbean and definitely my last. I was excited to see how they had renovated the ship as were the other 5 members of our party. How wrong we were. May I ... Read More
This was my 3rd time on The Independence of the Seas, 6th time with Royal Caribbean and definitely my last. I was excited to see how they had renovated the ship as were the other 5 members of our party. How wrong we were. May I point out I am usually not one to complain as I understand that sometimes things don't go to plan but we had a couple of main issues whilst onboard. -Drinks Packages & Shortage of Drinks Onboard Prior to setting sail I enquired about drinks packages, 4 of the party wished to purchase the Deluxe Package, myself the soda package and one of the party did not want a package at all. However, this is where the disappointment started. We were informed that due to new regulations it was either all or nothing. We did not want the drinks packages so that we could ‘drink excessively’ but more for the convenience of not having to sign for drinks on each purchase. Having being informed of new rules set by yourselves we ended up purchasing 4 Deluxe packages and 2 Royal Refreshment packages. This totalling £2821.84, £517.69 more than the package arrangement that we initially wanted. Further disappointment followed as on day 10 of the cruise, drinks began to run out. Only select beers, wines and sodas were available at the bars and pub. The pub eventually having no Peroni, San Miguel, Pinot Grigio, Tonic Water or Sprite Zero. Little alternatives were offered and we were left 4 days without our preferred drinks, which we had effectively paid for when we purchased our packages? -Overcrowding Another issue that was particularly apparent was the sheer overcrowding of the Independence during the 5 sea days. Having travelled before I understand that sea days are busier than those where we are in port. However, during this cruise it was noticeably worse than previous. Fellow guests began the reserving of sunbeds at 6:30am!!! This making it an unbeatable challenge to find any sunbeds after around 8:30am. Guests were sunbathing on the paths and sides of the pools and sunbeds were also so close that it was impossible to get onto them safely. I was extremely disappointed as for our party this holiday was about relaxing, which was impossible when we had to awake early to find a sunbed and there were no particularly peaceful areas to sunbathe. After speaking to fellow travellers we were not the only guests who found that the ship appeared overcrowded on this voyage. This overcrowding issue was also noted by guests in our party when trying to order speciality coffees at café promenade, with the wait being up to 25 minutes for a single coffee. A timeframe which I do not deem acceptable. The overcrowding issue also became apparent in the evenings before and after dinner, throughout all bars on the ship there was not one table or chair free for either before or after dinner drinks and the wait for being served was up to 30 minutes. From what we remember and understand about the Royal Caribbean brand this is not up to the usual standard, and it disappointed us, and was embarrassing with the first time cruisers. -The Stateroom Having staterooms located around the ship 7334, 7634 & 8220 we were disheartened to find that the cabins had not received any attention during the renovations earlier in the year. The same rusty bins, stained curtains and barely working TVs remained, issues which could’ve been resolved for little cost. This was slightly disappointing as stateroom 7334 could not use the TV, this was reported to guest services who later informed us that the TV was in working order, which it certainly was not. Our staterooms attendants for cabins 7334 & 7634 were also poor in comparison to previously cruises, leaving bins unemptied and tea making facilities were not replenished for up to 3 days at a time. This is not the usual standard and certainly not acceptable for Royal Caribbean. In summary, I have written to Royal Caribbean about the issues above, of which their response was 'Sorry but we have not broken any policies' and 'We never state when you purchase a drinks package that drinks will actually be available' I'm an emerald member and they can't even say 'Here's a free drink for those ones you missed out on' We paid £17,000+ for this cruise and left feeling extremely disappointed and sorry for those that have already booked to travel on this cruise in the future. Read Less
Sail Date June 2018
this cruise was for a 50 wedding anniversary , and because we did not want to fly we sailed from Southhampton that was probably the only plus . Once onboard its to late damage is done ,for a ship that's had a multi million pound ... Read More
this cruise was for a 50 wedding anniversary , and because we did not want to fly we sailed from Southhampton that was probably the only plus . Once onboard its to late damage is done ,for a ship that's had a multi million pound refit its hard to see were they spent the money .Then after a couple of days you find out ,cabin was a balcony quite shabby really towels were all hard like carboard and fraying round edges .Then comes meal times queuing sometimes 20 mins or more .Ask for a table for 2 almost imposible ,tables were so close together we had trouble walking around and it was like sitting at table for 6.Then comes after dinner problems if you would like to sit and have coffee or drink ,no chance never any seating any were .All lounges and bars were full over 4000 people on board 1 coffee shop .We spent most evenings in cabin .Try to see ice show or any show again no seats left .All Royal Caribbean have done is gone for Dollars instead of customer service .Put more cabins on board more people, more Dollars, service in decline .We would never travel with Royal Caribbean again if you want to cruise I recommend Carnival or Norwegian if you want to throw your money away try RCL you will learn the hard way.Our cruise was 14 nights Canaries Adventure.A better name would be Canaries Disaster Two EX RCL passengers David Budd Read Less
Sail Date June 2018
Mother in law booked a family cruise on this floating nightmare. Checking in and boarding in Southampton was a joke. Rude miserable staff who did not want to be there and a terminal far too small for this ship. We waited in line for an ... Read More
Mother in law booked a family cruise on this floating nightmare. Checking in and boarding in Southampton was a joke. Rude miserable staff who did not want to be there and a terminal far too small for this ship. We waited in line for an hour and we had not even moved 20 meters. We ended up walking out of the terminal to get something to eat and drink and we can back at 2 to finally get onboard. At this time there was no buffet open so of you want to eat at this time tough luck. We decided as a family to go for dinner at 7 pm. We were told we could get a table for 8.15pm. With little other choice we went for a drink. We returned to the dining room at 8.15 to be met with a huge line waiting for their table. We were finally seated at almost 8.45. To say that the service was avarage would be generous. We had our order taken at almost 9pm. The food served to us was more inline with what I expect from a chain public house. The portion of calamari served to one of our party was 4 small rings of cheap frozen rubbish. The onion soup we were served had to go back to the kitchen to be microwaved as it was only warm. How I wish I had not ordered the soup as it was so salty it was almost repugnant. I would say this soup comes out of a package as I feel most of the food does. The server was very rude the way she spoke to the girl (9 years old) I really had to bite my tongue to not have a right go back at here. The service was rushed ( not our fault if you are late seating guests live with in ). Hot food was left sitting on the waiters station next to stacks of dirty plates and left over food. Breakfast the next morning was a joke. They close the restaurant at 9am so they then had everyone who wanted breakfast hitting the buffet. You were faced with empty counters and filthy tables and staff who did not seem to care. All I will say is Royal Carribbean you have managed something no other cruise line has managed with me. I have cancelled my tips on the first morning of the cruise. Stateroom was ok until you looked closer and it was very dirty and dusty and from the looks of some of the fittings in the room it had not had a good clean in a long time with a thick layer of dust on almost every surface. Staff onboard were abrupt almost to the point of rudeness. If you want a cruise where you have to line up and wait for everything then this floating slum is the one for you. Too many guests and not enough room to feed them. Dusty rooms and rude staff. We were on this ship just after her "refit" it felt like they have only added a few things but not the infrastructure to deal with the amount of guests she can carry. Never again Royal Carribbean Read Less
Sail Date May 2018
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a ... Read More
This was our first experience of Royal Caribbean but sadly, very likely to be our last. Embarkation and disembarkation went quite quickly and smoothly but that is about it for the positives. We did not choose or cabin as it was part of a package deal but found it to be one of the smallest inside cabins we have ever had, very cramped. It was not very clean and obviously had not been hovered in a while as various items found on floor and in draws (hairgrips, buttons etc). The lack of complimentary toiletries was appalling, not even a shower cap ! Our bedding was not changed at all and turndown service was almost non existent. The food overall was poor and lukewarm and service in the main dining room slow. We felt a general lack of enthusiasm and disinterest from most of the staff. We booked two shore excursions on board, The Kennedy Space centre experience was very good from start to finish, but the New York Hop on/Hop off bus trip was terrible with nobody about to ensure safety or transport back to the ship. Might as well have saved money and booked it on line privately. Not much going on in the way of activities for a transatlantic cruise with several days at sea and sadly the entertainment (apart from the Ice show) was very poor. If I did a transatlantic again (this was my second) it would not be with Royal Caribbean on this ship. Read Less
Sail Date November 2017
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to ... Read More
If you want to eat after 10 in the evening and want more then a roll or a burnt pizza. Entertainment was a joke the cruise director needs replacing. Example colouring by numbers as an afternoon entertainment. The cruise seemed to concentrate on people who were returning customers rather then new. Formal nights were a joke, you got dressed up to walk into the dining room for your evening meal which you had done the night before. no captain, no entertainment, nothing special at all. did not bother after the 1st one. If you Smoke you are normally allowed to smoke in casino. Not on this ship on formal days all day, weather was bad so could not go up on deck and had to use cigar room which had such poor extractors and stunk, In the casino ashtray was a floor standing one which staff emptied out the ashtrays from the slot machines into and never got emptied all day. Everyone i spoke to and me included had charges for services not used added to bills. AFter 8 days at sea managed to get 3 hours in Boston. Management of Immigration was a joke we should have been first a 6.30 with people on excursions ( instead approx 1500 in gue, emigration delayed .with people queuing for 3 or more hours, will not go on but all i will say is i saw people crying with boredom, This cruise turned into a prison sentence. so will i use again never twice crew members maimed to music on the bridge on the promenade and that was about as lively as it got. Read Less
Sail Date November 2017
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though ... Read More
We chose this cruise after sampling a PandO cruise in May. we liked that so much that we wanted to go again soon - having a small child meant that we have to stick to school holidays and this cruise was the only one available. Even though it was October we thought there would be enough to do on board to make it enjoyable. How wrong we were. There was hardly anything to do away from the elements which did not cost large amounts of money. The cabin - compared to P and O - was shabby- a stained, tatty settee, scuffed furniture, lots of dust under the bed, tatty shower room. the rooms were not sound proofed sufficiently and there were constant tannoys encouraging you to come along and spend yet more money! compared to P and O we could not believe the cost of things on board - I do not mind spending money but I object to being fleeced. The restaurants: the main dining room was poor - luke warm food with little taste. The "cafeteria" was little better - and it was nearly impossible to find a table regardless of when you turned up. finally I became seriously ill with food poisoning on the second night and I am still suffering now - despite several staff being aware of this no one followed up on how I was. Read Less
Sail Date October 2017
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of ... Read More
Have just come back from this cruise and if you do not want to spend 14 nights without any sleep make sure you are not in room 9601or 9603. We spent every night being woken up at 1 and 3 in the morning by loud bangs and then the sound of gushing water. To be told that the main pipe ran through the room and they were emptying the Jacuzzi. On a positive note the main dinning room staff and room staff were fantastic and cannot give them enough praise for making all our dining in the main dinning room and windjammers very enjoyable. As treat we did the chefs table which I could highly reccommed the food and wine were amazing and the waiter very knowledgeable in the wines that were provide and how they matched the food. I have done 5 royal caribbean cruises and this room problem made it the most disappointing one. Read Less
Sail Date September 2017
I love to cruise and was extremely disappointed with this one. Gluten Free section in Windjammer was definitely not gluten free. Cleanliness in the Windjammer was not up to par. The stairs were filthy. On quite a few occassions there ... Read More
I love to cruise and was extremely disappointed with this one. Gluten Free section in Windjammer was definitely not gluten free. Cleanliness in the Windjammer was not up to par. The stairs were filthy. On quite a few occassions there were no cups in the morning for coffee and no butter or peanut butter. When I asked to have peanut butter or butter one morning I was handed, from a cabinet, 2 tubs. I said “there is none of these things out” and he shut the door and walked away from me. We had to call 5 times because air conditioner was not working. They lost 2 of our bags for a whole section of luggage, #4, when we departed the ship and we were the first ones off. They have you put tags on your luggage but the numbers were all over the place and not where they were suppose to be. I don’t understand why there was no quality control who noticed that a partial section was missing it’s luggage. Read Less
Sail Date September 2017
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience ... Read More
First of all, I previously cruised with Royal Caribbean "Allure of the Seas", and it was so exhilarating, I was looking forward to cruising with their Navigator of the Seas. Alas, I was completely disappointed in my experience with this ship. Here are some of the reasons: 1. When the ship docked, there was no one to direct passengers to the gangway. Yes, there were signs posted on the walls, but when a whole crowd of people are in the hallway, the signs can't be seen, and there is a lot of confusion about which way to go - right or left. Some passengers, were even saying that the exit was at the other end of the ship. This same confusion and scenario repeated itself at subsequent ports. It would have been so simple if there was a staff member at, or near the elevators directing people to the exit door leading to the gangway. 2. All the poultry and fish in the main dining room and the Windjammer were overcooked. The gravest, culinary sin was the "Filet Mignon" in the Windjammer, which was way overdone, chewy, and quite ghastly. A hockey puck would have tasted better. 3. The majority of food was also over-salted, yet the scrambled eggs, omelets, etc. had no salt and were quite tasteless. 4. To be fair, the tastiest food on the Navigator of the Seas was the Italian food. This is not my favourite type of food, but it was the tastiest on this ship. 5. For those passengers who do not particularly like gambling or drinking, there were not enough other activities to keep one interested and entertained on this ship. A lot of the activities were quite boring, and too many of them ended up being sales pitches, and "buy", "buy", "buy" events. 6. The shows were amateurish, almost laughable compared to those on the "Allure of the Seas" (for example). They were lacking professionalism, polish and finesse, and they reminded us passengers of high school concerts that just don't quite make the grade. 7. A few times, the Dance Fit classes were scheduled to be held pool side, but because of inclement weather, the activity moved inside to the Cosmopolitan Club, and no announcement was made, so those of us who arrived a minute or two later, had to ask the lifeguard where was the class, and if he did not know, he had us ask the Towel Rental guy about it. Lovely. Such poor communication and customer service for a cruise ship. This was aggravating and irritating to us passengers. 8. The Line Dance class was cancelled, and no announcement was made. Those of us who showed up for it at poolside then thought that it must have moved to the Cosmopolitan Club. So the group of us headed up to the Club. Nothing was happening there, and the personnel there knew nothing about any Line Dance class. Rushing down to Guest Services, we were then informed that the class was cancelled. When we asked why was the cancellation not announced, the answer was that "not too many people are interested in that class". A simple announcement saying that the "Line Dance class has been cancelled" would have been the courteous thing for Royal Caribbean to do for the few of us who wanted to do this activity. 9. Some of us tried to enjoy table tennis, but Deck 14 was so windy for so many days, that it was impossible to play. If this happens more often than not, why doesn't Royal Caribbean devise some sort of enclosure that blocks off the wind so that passengers can enjoy this activity? Thumbs down for this ship, its activities, its entertainment, and its food. Read Less
Sail Date September 2017
We like the food. Their provision for various diets was excellent. We are particularly interested in gluten free food and their provision was outstanding. There are a lot of various activities and theatre shows were outstanding. We did go ... Read More
We like the food. Their provision for various diets was excellent. We are particularly interested in gluten free food and their provision was outstanding. There are a lot of various activities and theatre shows were outstanding. We did go on 2 excretions and they were both well organised and very good. We ate at the Windjammer all the time. Our daughter, husband and their 2 children also came on the same cruise and it was very nice to be together. We went to all the theatre shows which were a mixture of singing, dancing and comedy. They were all 1st class. We also watched the ice skating show which was excellent. The children went on different activities including rock climbing which they enjoyed. The stateroom attendant was very good and efficient. He used the towels to create miniature animals (monkey etc.) and leave in the room. The cabin was tidied up and cleaned twice a day. All in all it was probably the best holiday we had. Read Less
Sail Date July 2017
Amazing experience, totally recommend Royal Caribbean Navigator of the Seas. We had an amazing holiday, so relaxing and great there is an adults sunbathing area separated from the children's area. All staff exceptional, food ... Read More
Amazing experience, totally recommend Royal Caribbean Navigator of the Seas. We had an amazing holiday, so relaxing and great there is an adults sunbathing area separated from the children's area. All staff exceptional, food great, entertainment great. Stayed on the ship in Malaga as after seeing Italy I don't think there was any comparison. Two downsides with the execursions which are expensive: 1) Rome in a Day - far too packed and would be good to focus on just one area (i.e. the Vatican, instead of the Colossium, Trevis Fountain and the Vatican) 2) Beautiful Portifino - advertised as 90 minutes by speed boat. Actually a 45 minute ride by bus and then 15 minutes on a Ferry. But Royal Caribbean did refund all passengers 30%. I can honestly say this was one of my best holidays, I will definitely book with Royal Caribbean again. Does anyone know how we can join the loyalty programme? Read Less
Sail Date July 2017
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship ... Read More
We are ardent and addicted cruisers (just in 2017 we are having 6 cruises). We love good service and we are willing to pay for it. So we choose to sail as suite guests. Before we book this cruise we've been told, that the cruise ship was refurbished in 2014. We also been told, that the beloved coastal kitchen will not be on board, however the Chops will be operated very comparable as breakfast and lunch venue. Well - to make things short. The ship is old and the suite was everything else but refurbished. The carpet was from 2002, as was the furniture. Many doors did not close, some parts of the furniture been loose or missing. Not only that, also simple fixes like paint or glue wasn't used too much. Not only that the suite was very old and down lived, it was also bad maintained and dirty. The overall cabin experience was very disappointing. The concierge lounge was dark (no windows) and stinky. Not really a place you like to be in. The concierge itself is great, but what can she do if the ship is just not what it should be? Also - she has not the power to fix things. We asked plenty of time to talk to the F&B Manager but it was denied until the end of the cruise. Dining - a huge and important task of cruising. The quality of main dining food was very low. We just disembarked Norwegian couple of weeks ago and the difference is like day and night. Quality of food on the Navigator was low and the service probably the grumpiest we ever seen on a cruise ship. We complained but nothing changed. Not a single bit of smile on the service. We tried it 3 times but then we gave up. Paid extra for the specialty restaurants or just went to Windjammer. Windjammer was a bit better from the food but the quality of ingredients been low to. Chops for breakfast and lunch - what a joke. No passion, no love, no suite service. Lunch is only served on sea days, and then, you are having 3 dishes to choose from. Chicken, Beef or Vegie. Every sea day the same. Also - on sea days every "normal" guest could come to have lunch at Chops - for 20 USD. But surprise, that guest receives a full menue with plenty of choices. What a joke - a suite guest which pays thousands of dollars extra upfront will be served 3 choices and every other guest can upgrade for 20 USD for a much better experience. Room Service - had nice menus in the room, but if you want to order it happens 8 out of 10 times, that they told you it is not available. On the other side - breakfast on room service was excellent. Specialty Restaurants - Chops was ok but far below the experience of the bigger ships. Sabor was "so la la"... probably a 3 out of 10. Giovanni was unexpectedly the best experience. We really liked it, but again and I would give a 8 out of 10. Drinking - well - I love wines therefore I have the Ulitmate Package. There are a lot of wines by the glass. Many are below 14 USD but most are above (means you have to pay extra). That wouldn't really be an issue, but most of the wines have not been on board at all. So you order a wine and you have been told that the wine is sold out as it is just the second cruise after the Atlantic transfer and the restock didn't happen yet. Well - I have to pay the full fee and expect the full dining and drinking experience. By the way - it happens 12 times that the wine I was asking for wasn't available. Cocktails are ok - the pool bar guys are great. The windjammer team is 50/50 - half is great and half is lousy. Again - it misses the passion of the team. As I said we had the ultimate package - but please don't try to order a Espresso and a water on the same time. They will tell you "only one at a time". I would understand if I would like to order two beers on the same time, but an espresso and a water - in most restaurants this is standard anyway. Big mistake Royal! The shows - a lot of singing, but no musical or big show like on other ships. The concierge seats are on the upper balcony - so make sure to bring your googles otherwise you are not part of the show. The ice show on the other hand was amazing. Very entertaining and a lot of fun. Internet - well, RCL did it again. They sell you Internet Voom Service but it is everything else then Voom. What happens is, that they are having Satellites up there which are beaming into the main sailing regions to provide fast internet. This works well in the Caribbean and Mediterranean. But (all experienced by ourselves) - if you are sailing in areas like Asia, Mid East, Northern Canada or like in our this year trip in the Baltic sea - there is just almost no reception. Means - you might be able to receive a text message but please don't even try to stream movies of sending pictures to the beloved ones. What I don't understand - RCL knows that before selling it but they still do. Nevertheless they tell you to read the disclaimer that this can happen. I think this is fraud! Selling is actually also a key word. After complaining at the main dining room our head waiter came and said sorry. He then said "we are offering Galley Tours" and asked if we would be interested. We thought it is kind of a nice gesture after having a bad dining experience. But after we said that we would love to join for the galley tour he said, this will be 35 USD per person. So even in the event of bad service and saying sorry, the head waiter tries to sell something. Also - you can hardly walk the royal promenade as it is overloaded with sales booths. Whenever you are walking through the ship they try to sell you something - souvenirs, massages, specialty restaurants, shoe insoles, etc. etc. .... you feel like on the Royal Bazar. Disembarkation on port days. Well - badly organized. In Saint Petersburg it took 90 Minutes to leave the ship. People been queuing up and squeezing on the stair cases. The cruise director announced that "we are working on it" instead of organizing things better. Would have been easy to tell people to go back to their rooms until things are organized. I also would expect to have for suite guests an extra exit. Again - it is not existing. Other cruise lines are doing that - Royal not. What else to say - well, I could complain a lot but don't want to over stress the situation. I would not recommend to book a suite on this ship as you don't receive much of an extra service or any perks you really would enjoy. You are treated like everyone else even by paying a lot of extra. The ship is old and did see the best days long time ago. The refurbishment in 2014 was majorly the extension and adding of many rooms. It was more about making more revenues instead of adding a better and fresh cruise experience. Overall experience - you can feel that the company saves costs on every corner. You also can feel that they have a head of revenue on board (thats actually the only Officer you really can tell it is on board!). Everywhere they try to sell you something. The ship is old and needs an overhaul badly. The crew needs to be trained and the concierge lounge needs to be relocated to a place with windows. On top of it - add the Royal Suite Program. This here - is anything else than a sweet suite experience. Read Less
Sail Date June 2017
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 ... Read More
I am not a seasoned cruiser by any means but have sailed enough to understand a good ship, good value for money and just how enjoyable cruising can be. The Navigator is a ship that is showing its age, it has been on the sea since 2002 and the facilities are dated. The dining room service is awful, passengers needing hospital treatment after eating in the main restaurant is the worst we heard but by the end of the cruise the windjammer at night was a busy place as more and more people stopped attending the main dining room to eat due to the really poor quality of the food. Docking was unorganised at every port with long delays getting on and off board and the final departure at Southampton was farcical. All normal exits from the ship were sealed off and you were not allowed to use them, everyone was herded into the dining room and made to make a big loop right around level four, as we had chosen to take our own bags off, the environment was a health and safety hazard, everyone was trying to negotiate their luggage around chairs and tables and a lot of tempers became flared. My recommendation is avoid the Navigator of the seas at all costs if you can, I know there are a lot of people from this cruise who will boycott the ship going forward. Poor food, poor service, jumped up staff and just an all round poor experience Read Less
Sail Date May 2017
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read ... Read More
No activities during the day, No exercise, dance or yoga classes. Only trivia, if you like trivia. RCCL trivia scheduled for 5:00 pm which interferes with guests dressing for dinner. Items in Cruise Compass so very hard to read because print was so very small and cruise director would not accept constructive criticism. Captain and Hotel director were only seen one time. Captain at top tier. Hotel Director at meal with an officer. Not friendly like other ships captains and hotel directors. Other officers and all staff were visible, friendly and helpful. Terrence, Loyalty ambassador did not care, did not follow through. Had to tell him numerous times that I was to get a block on this cruise and that I did not get all of my amenities. Transferred out on 2nd NY day and new loyalty ambassador seemed very nice, friendly and eager to learn to do the job correctly, listening to suggestions from guests.. No captains table. No pinnacle picture. Immigration in Boston was absolutely the worst I have ever seen. US citizens had no problems. But some foreigners did not finish the process until after 3:00 pm and could not go out into Boston to see the sights. There were no computers available to check the electronic ESTAs. And the ship did not have paper forms. What a nightmare. Lines and angry guests. Read Less
Sail Date November 2016
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ... Read More
Having a home in England and a winter home in Florida we always cruise both both ways, in November and April. Usually the cruise lines try to make this repositioning cruise special but from the moment we boarded it had the feeling of a ferry. Food in the self-service and main dining room was of the cheapest quality so much so that one night after two inedible dishes I ordered eggs & chips. Formal night, soy meatballs as a main item!! The promenade resembled an eastern market every day. The staff must have a pep talk everyday being told to sell, sell, sell. Internet rates at $27.99 for 24 hours with streaming that did not work, no provision to just spend 10 minutes to check emails. When booking, it was arranged that we disembark at Port Canaveral rather than Miami. On board we were told that there was no provision to take our luggage to the customs hall and we would have to carry it ourselves as they "Don't have the finances " to utilise the dock stevedores. After a call to the RCCL head office, this was resolved but for over a week we were wondering how 2 disabled pensioners would transport 9 pieces of luggage to the dock. This, coupled with the other problems, made this a very disappointing trip. Two couples are returning with us in April and I suggested that I book 3 staterooms on the ship to get the best rates but have decided to return and now booked with another cruise line. Read Less
Sail Date November 2016
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click