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2,160 Royal Caribbean Southampton Cruise Reviews

Have cruised with RCCI previously. Expected the ship to feel big, like Independence, but in reality seemed a little smaller..didn't matter though. Quality of musicians in the bars around Navigator were exceptional. Bar tenders very ... Read More
Have cruised with RCCI previously. Expected the ship to feel big, like Independence, but in reality seemed a little smaller..didn't matter though. Quality of musicians in the bars around Navigator were exceptional. Bar tenders very friendly and attentive. Remembered our name, cabin number and drinks preference, really quickly, was very impressed. Jacuzzis lovely and warm and quite easy to find sunbeds most days. Food delicious, one other reviewer here has complained at the length of time that it took to have dinner. For me, going out for dinner is an occasion, that doesn't want to be rushed. A little empathy and a pleasant personality ensures that your requirements are met. We had no trouble getting a table in the area we preferred, with the fabulous waiting staff we preferred (Edwin, Karan, Fabiano) and catered for by Estefania at the door...very very attentive and ensured we thoroughly enjoyed our experience. Perhaps if other passengers are wanting to be 'fed quickly', they should eat in the Wind Jammer...quality food and service takes time. I do agree there was a lack of accompanying vegetables with the starter and main meals, however, if you add up all the calories, from start to finish of the 3 course dinner, plus drinks, there is certainly no shortage of calories there. Read Less
Sail Date September 2018
Chose this cruise because of itenary and we enjoyed visiting each one. Embarkation went smoothly and cabin was ready for 1 pm which was great. Cabin was at front of ship and although nice it was very noisy . Our attendant was fantastic and ... Read More
Chose this cruise because of itenary and we enjoyed visiting each one. Embarkation went smoothly and cabin was ready for 1 pm which was great. Cabin was at front of ship and although nice it was very noisy . Our attendant was fantastic and always welcoming. Din8ng was great in windjammer but not in main restaurant took to long and sat with too many other people. Entertainment great especially Perry Grant who made the cruise!! Also other good headliners but I thought we was on comedy week as we had 4 comedians who were all very similar but still enjoyable . Really enjoyed Cody mindfulness talks they were great. Bar staff couldn’t do enough for you especially those in schooner bar . Main fault was the shuttle bus in Lanzarote what a rip off £12 dollars for 0.5 miles everyone complaining but to no avail very arrogant gentleman at shore excursions in fact worst attitude of all staff on ship . Great holiday would like to return to Navigator after refurb Read Less
Sail Date September 2018
Wanted a longer cruise outside the school holiday. Never been to the Canaries before. The ship was Beaty with a lot of decoration and art. Clean and good taken care of. Our incide cabin had everything we needed and a lot of places to ... Read More
Wanted a longer cruise outside the school holiday. Never been to the Canaries before. The ship was Beaty with a lot of decoration and art. Clean and good taken care of. Our incide cabin had everything we needed and a lot of places to store our things, perfectly located on deck nine between the two lifts. Our stateroom attendant Ida did a Great job and kept it clean and was so nice to us all the time. Had read so many reviews about the need of upgrade, but that was not my experience. Always chairs available outside and it was never difficult to swim in the three pools or find a place in one of the jacuzzi. The food was very good. Specially impressed by the food in Windjammer that had a lot of choices. Also had very nice food in the MD and very good service thanks to Luise and Felix. Did take the Galley brunch and visit the kitchen and can understand how much work it is for the people in the kitchen and for the waiters to serve all the passengers. Also had some meals in chops grill and Giovanni as part of a prebooked 5dinner package. The entertainment was overall very good with some extra memorable experiences as the ice-show, the Barricade boys, Perry Grant and Craig Halliday. Cuddly was a very good as entertainment manager. Only one bad experience; with the spa treatment with a big pressure of bying products, so don’t think I will take any more spa treatments in the future. Did very excursion wit RCCL in Lisbon and Agadir. The Hippo Hippo tour with Anna in Lisbon was fantastic fun and let us see some of the major places. I don’t think We would like to go by our self in Agadir but had an very nice guide and did not felt unsafe during the excursion. I also think they was so pushing selling things in Agadir as earlier experience in Morocco. The best excursion we had was in Lanzarote with Lanzarote Experience. We had a group of 13 with our very nice guide and driver Angela on the whole day trip called grand tour. We was able to see the Timanfaya National Park, wine growing area, cactus garden, Cuevas de los Verdes and Jameos del Agua. We also had a tour in La Corunna with Hercules tours, a two hour tour around the city. The other places as Vigo, Las Palmas and Madeira we just walked around the city, easy from the chip. Will recommend Navigator and the Canaries. Read Less
Sail Date September 2018
Just needed to write this review after our 2 week cruise on board the beautiful Indy - previously I had read a lot of reviews and was slightly nervous as some of them were pretty poor BUT after witnessing various people who were ... Read More
Just needed to write this review after our 2 week cruise on board the beautiful Indy - previously I had read a lot of reviews and was slightly nervous as some of them were pretty poor BUT after witnessing various people who were ‘complaining’ while on board I now understand that some people are just down right rude and picky and want to moan just for either show or attention with one gentleman actually ranting to customer services that there was no brown bread served with his shrimp cocktail!! even though at the beginning of EVERY meal is a huge basket of bread which can be refilled on request!! I will try and alleviate anyone’s fears who may have read the previous reviews and hopefully put there mind at rest - the food is excellent period, there are huge choices and you only have to ask for anything you fancy and it will be made for you. Sometimes the windjammer can be busy at times but we never once couldn’t find a table or plenty of choice and on one busy morning we were even seated in the speciality restaurant Yes on sea days there may be a search for beds in the sun but again we never ever didnt get 4 beds together The ships cabins are slightly dated but spotlessly cleaned and looked after impeccably by the amazing cabin staff The shows were good and easy to find decent seats every time, the Ice show deserves a special mention There were a few guests that went a little bit to far on the drinks packages but they seemed to be dealt with very quickly by security and sadly bing drinking seems to be a very bad British habit Overall we had an amazing time there were only small queues at times and these were quick to be addressed So all in all I really struggled to see why anyone would have a problem on this wonderful ship with excellent food and fantastic staff and service WELL DONE INDY WE MISS YOU ALREADY BUT WE’LL BE BACK Read Less
Sail Date September 2018
We have a varied cruising history choosing destinations rather than a particular company. However this cruise has on one hand fulfilled two really good destinations in Italy. At the same disappointing us on several levels. One as we have ... Read More
We have a varied cruising history choosing destinations rather than a particular company. However this cruise has on one hand fulfilled two really good destinations in Italy. At the same disappointing us on several levels. One as we have mentioned above witnessed quite a few people in shorts and uncollared t shirts in the main dining venues at night. This was unfair on the people who follow the dress code stated in the brochure. Two RCI are using every opportunity to squeeze every penny out of the fare paying passengers who have already paid a fare price for the service expected. Three it seems to me that the ship was overcrowded because the company are inviting guests to pay a very small amount for cruising losing the ethos of how a cruise should be. The extra rooms have lead to overcrowding in all public areas.we were really looking forward to going on independence having heard lots of good reports but sadly was let down by the above combination of events. Therefore next time we will bypass the independence and any other refurbished ships with more rooms added. Read Less
Sail Date September 2018
This was our first cruise with Royal Caribbean and never again if this sailing was anything to go by! A lot of passengers were very rude, foul mouthed, invariably drunk and looking for trouble. I believe there was quite a bit of trouble ... Read More
This was our first cruise with Royal Caribbean and never again if this sailing was anything to go by! A lot of passengers were very rude, foul mouthed, invariably drunk and looking for trouble. I believe there was quite a bit of trouble on the ship during this sailing and a number of passengers were thrown off at various ports throughout the two week cruise. There were a lot of large groups who were quite intimidating, especially when I was wondering around the ship on my own. The number of security guards on the ship was also quite off putting. I do not know if Royal Caribbean have any restrictions with their drinks package but I believe they should have and I think our cruise would have been so much more enjoyable and relaxing (like we have been used to on previous cruises). Apart from the passengers we also had some issues with the My Time Dining, the Maitre D's, the air conditioning in the cabin and a cabin steward that wasn't the best. However, on the plus side the ports we visited were excellent, the trips very well handled and some lovely staff in the bar areas one the ship. I cannot believe this is the norm for Royal Caribbean and I think we were incredibly unlucky but we would never book with them again and spend all that money just in case. Such a shame. Read Less
Sail Date September 2018
6th cruise with RCI, 2nd time on Independance and it will be the last. Standards have certainly slipped since the last time I sailed on her. Formal nights where guests are permitted into the Royal Dining room in track suit bottoms and polo ... Read More
6th cruise with RCI, 2nd time on Independance and it will be the last. Standards have certainly slipped since the last time I sailed on her. Formal nights where guests are permitted into the Royal Dining room in track suit bottoms and polo top ( I kid you not) plus an array of shorts, T-shirts etc. A few of us nic-named her Benidorm of the Seas and it seemed to fit the bill as many other people on board voiced the same concerns. The adition of extra cabins also had the effect of adding to an aleady crowded ship. This is the first cruise where I have had to queue for the Wind Jammer restaurant, on one ocassion for 20 minutes. Food standards have also slipped. After cruisng with Norweigan last year, RCI, are a long way behind in selection and quality of food served. A number of times, we had to send food back and wittnessed others do the same. Independance of the Seas has turned into somewhat of an 18-30s party ship full of fat beer swilling football fans complete with football shirts and in one case, a full Liverpool kit. Indy is in danger of being overtaken by Fred Olsen cruises in terms of class. We also crusied on Athem of the Seas 18 months ago and the difference in class is like chalk and cheese. Anthem is how a luxury cruise ship should be. We always buy the delux drink package which should cover most drinks to a value of $14 per drink, same as our previous cruises, however RCI have rasied the price of the drinks but not the limit on the drinks package which meant we were charged a few $ per glass in order to get a decent wine. On the plus side, Indy still has some of the best intertainment on the seas. Several well know comedians and great West End musical performances. Staff as ever are fansastic and can never do enough for you. I will still cruise with Royal Caribbean in the future, just not on Benidorm of the Seas Read Less
Sail Date September 2018
This was our tenth cruise with Royal Caribbean and second time on Independence. It's a lovely ship with wonderful staff. We enjoyed our cruise but did feel it's going down the Butlins at sea route! The food in the windjammer ... Read More
This was our tenth cruise with Royal Caribbean and second time on Independence. It's a lovely ship with wonderful staff. We enjoyed our cruise but did feel it's going down the Butlins at sea route! The food in the windjammer (we always found a seat with no problem!)was very good but the main dining room food was definitely poorer than previous years. We ate in all the speciality dining options,the food & service in all of them was excellent. We always found a sunbed mainly on deck 12 where it was nice & quiet! Our favourite bar on the ship was the Viking Crown with lovely staff especially Kirk & Dina. We also watched lots of dolphins from here. We didn't bother with any of the shows as we have seem them all before. We had an outside cabin on deck 2. It was very quiet & the only noise we heard was when docking. Our room attendant Mass was excellent. Nothing was to much trouble. All the staff on the ship were so friendly, polite & helpful but we do feel that they are now over worked with the amount of extra passengers since the re-fit. Although we love Independence of the Seas we feel it's not for us any more. We will probably go back to the smaller ships Brilliance or Jewel of the Seas or even look at other cruise lines for next year. Read Less
Sail Date September 2018
We have travelled on 'Independence' before and always found it to be a lovely experience all round. Third time this year. Staff excellent, food superb, and lovely rooms. Our attentive waiters were as always 100% ! Cabin steward ... Read More
We have travelled on 'Independence' before and always found it to be a lovely experience all round. Third time this year. Staff excellent, food superb, and lovely rooms. Our attentive waiters were as always 100% ! Cabin steward delightful and diligent. My husband has certain health issues including bad sight but everyone was helpful and polite. Especially in the dining room and in the lifts.The food just gets better and better and we made new friends at our evening table who we are still keeping in touch with.Our last formal night's photo shoot was taken with all of us and many thanks to the head waiter who arranged for us to 'kidnap' our two favorite waiters Alan and Mark for 10 minutes! I do hope to be travelling with RC in the future. we have sailed the Mediterranean twice before but would maybe like to try different places next time. Thank you again RC ! Read Less
Sail Date September 2018
I fully agree with the Abi McG review. Although the ship was busy we always found somewhere to sit, and sunbeds when the weather allowed. We were able to use the Jacuzzi when we wanted to. The food and service in the main dining room ... Read More
I fully agree with the Abi McG review. Although the ship was busy we always found somewhere to sit, and sunbeds when the weather allowed. We were able to use the Jacuzzi when we wanted to. The food and service in the main dining room were excellent and we always found a table when we had lunch in the Windjammer. The buffet had a good and varied selection of dishes. And we have to give a special mention to 'Washy washy' a staff member who sang at the entrance to the Windjammer to encourage handwashing, he was a great laugh and never stopped smiling. Throughout the ship the staff were polite and cheerful. The ship was spotlessly clean and our cabin attendant was first class. The entertainment in the theatre was very good as were the ice shows. I can't comment on the bars etc as we didn't see any of the live shows. The ports we visited were enjoyable and getting on and off the ship was no problem, even if there was a queue. All in all we had a great time. Read Less
Sail Date September 2018
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- ... Read More
We picked this cruise for the itinerary but as we’d cruised with RCI once before felt confident in our choice of cruise company too. We soon found that service & quality have gone downhill. Let’s start with the positives- Happy bar staff (most of them!) Wonderful cabin steward Pretty good shows & headline acts Good choice of food in buffet Negatives- Firstly “My time dinning” was never at my time, never enough tables/seating available even if we wanted to book night before & were always happy to share. So basically it was always their time dinning not our!! Very poor service in MDR, slow, Luke warm food at best, lack of speed when clearing for next course, never a waiter around to take drinks order, no such thing as a wine waiter anymore, vegetables to accompany the main meal non existent (& when asked for extra 9 times out of 10 they never arrived), never enough pool bar waiters around, poor value for money with trips, expensive drinks, & lastly rip off salon prices! Need to seriously up the standards as I think they’ll lose a lot of regular cruisers as nearly everyone we spoke to were extremely disappointed with RCI. Read Less
Sail Date September 2018
Sailing from Southampton ... Chose Navigator as we were becoming disappointed with Celebrity and decided to give RC another try. So glad we ignored negative reports. Far from the tired ship with poor food we were told about. ... Read More
Sailing from Southampton ... Chose Navigator as we were becoming disappointed with Celebrity and decided to give RC another try. So glad we ignored negative reports. Far from the tired ship with poor food we were told about. Spotless and shiny...If you look hard , yes you can see signs of wear and tear, but oh how the wonderful, happy and helpful crew made up for it. Meals have plenty of choice , especially if you avoid the nightmare windjammer that was crazy..simply go down to restaurants that offer self serve or waited to a high standard. Lovely table companions, super waiters. Our stateroom attendant was the happiest man we ever met..and that sums up the staff. Happy in their work, unlike some other ships ..made so much difference..We didn't feel guilty for being on a cruise while they worked. For the first time no one asked us to give them a perfect review of they would be in trouble. Royal Caribbean...you got it so right with this ship...We hope your others are the same and we will be back again! This was cruise no. 18...and we are real picky cruisers...this one was one of only 2 we felt we're 100% great value cruises. Good job:-) Read Less
Sail Date September 2018
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only ... Read More
We chose this cruise as it was going to places we wanted to go to, at the time we wanted to go and was the right price I had been looking forward to this cruise to have a couple of weeks away from cooking, and meal planning. I only found out some worrying things about the vegetarian food served in the dining rooms whilst I was on board after a couple of nights. Firstly even though food was on the menu with a v next to it, and at the bottom of the menu it showed the V next to vegetarian, after asking for food to be sent back as it had non vegetarian cheese on it that these foods were available as vegetarian, but weren't necessarily vegetarian. I had to explain to the head waiter why some cheeses weren't vegetarian and in this day & age that shouldn't be necessary, and when i spoke about vegetarian wine, i may as well have sprouted a second head as they (the waiter, head waiter and wine expert) didn't believe there was such a thing. I had to prove this was the case when i had to buy wine when off the ship to be able to drink on the ship as they couldn't sell me anything they had.(all you have to do is ask google if a wine is vegetarian or not) and the desserts were a joke, at lunchtime when there were about 20 desserts available, not one was vegetarian. When calling their after cruise line I was told i should have told the relevant people onboard, I did, from the Maitre d to the head chef and waiting staff. I explained the food wasn't satisfactory and was told that I had too high expectations and they couldn't help that I wasn't satisfied, and they weren't my nanny!! I was thanked for taking the time to call them but was told they never compensate unless someone has died, she didn't seem to care that my holiday was ruined or that i was severely disappointed with the cruise. Other than that, the normal food wasn't that great, the luggage at embarkation was a mess, the disembarkation was even worse, the cabin was small with a tiny bathroom, with the toiletries being 2 bars of soap and a nasty yellowed plastic thing in the shower that was 2 in 1 shampoo. The evening entertainment was poor to say the least and there were too many silly things on during the day so you could easily miss something, they could have done less but better ones. The staff towards the end of the cruise were very invasive as they all wanted to get a good rating on the survey, to the point of me having to ask one of the waiters to leave us alone after 20 minutes of being interrogated as to the rating we would give him. The prices for everything on the ship were not even vaguely reasonable with a standard tube of Pringles being $9.99, and a glass of wine and a gin and tonic at $19. I would love to say some great things about this cruise but the best bits were the frozen yoghurt on the sunbathing deck and the weather. Read Less
Sail Date September 2018
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. ... Read More
I never do reviews but feel people need to be aware of this one. I have been on many cruises and decided to try Royal Caribbean for a change. Massive mistake. It was like a Ferry booze cruise to Calais. Too many people squeezed on. Food was generally cold and tasteless. Families fighting and three families were evicted off of the Ship. Staff trying to force drink on you and calling it “medication”!! made you feel like a geriatric alcoholic. Evening entertainment rubbish and you couldn’t get a seat anywhere. Couldn’t go for a swim as pools were rammed. Shore excursions were laughable. Only good point was the cabin and seeing Southampton at the end. Would never go on Royal Caribbean again - absolutely shocking. Not everybody wants to be force fed cocktails every ten minutes. If this had been my first cruise I would never go on another one Read Less
Sail Date September 2018
This was our first cruise holiday so unable to give comparisons with other companies but will give what I regard as a fair review. The cabin overall was very good with Ricardo our attendant keeping it clean twice daily. The cabin with ... Read More
This was our first cruise holiday so unable to give comparisons with other companies but will give what I regard as a fair review. The cabin overall was very good with Ricardo our attendant keeping it clean twice daily. The cabin with balcony was a good size for 2 people and comfortable. There were a couple of niggly points that prevented an excellent score but not really worth mentioning. The jewel in the crown for Royal Caribbean are their staff. From the managers down to the general cleaners, everyone was friendly and went out of their way to be helpful and cheerful. So an excellent score for service. We had my time dining on deck 3 for dinner and always asked for sharing tables so we could meet other guests. I don’t recognise the queues other people mention never having to wait more than a couple of minutes to be seated but then again we went when all the kids were back to school, so the amount of guests was probably far fewer. All the waiters and assistants were attentive and gave great service. Apart from one evening the food was also excellent. We used windjammer for breakfast and lunch (when onboard) and although not up to the dinning room standard, the food was of a good standard. Boarding and disembarkation was also first rate and far far easier than an airport. Some of the excursions were poor value for money. With up to 2 hours ‘free time’ on a 4.5 hour trip we felt the guides not doing a good job. On one trip the main reason for going was a visit to a volcano, after setting off we were told we could not go there with no explanation, only to find on returning to the ship that another tour with disabled guests had visited it as planned. On another trip we arrived back to the meeting point after some more ‘free time’ 5 minutes early to find the coach doors closed and about to drive off without us. Had we been on time we would have been left stranded. The shows were either good or excellent although difficult to get a seat unless you were at least half an hour early. The entertainment and activities on ‘at sea days’ was very limited for older (not elderly) guests. Now the reason for a 3 star rating rather than a 5. Practically everything on board was geared to squeezing more money out of you, even some of the shopping promotions were listed as entertainment. Far and away our biggest disappointment was the overcrowded feel of the ship. It was difficult at best and impossible most times to get a seat at any of the bars of an evening when you want to just sit and have a drink. I don’t think it is a coincidence that the only places you could get a seat at times was in the restaurants where you have to pay or in the casino. The sun loungers are packed tightly together and it is practically impossible to get near the pool for a dip so we gave that a miss. In peak season with over a thousand additional kids on board it must be a nightmare. Overall the cruise left us feeling that we couldn’t understand why people rave about cruise holidays, it was good but could have been a lot better had the passenger / facility ratio been a lot better. Read Less
Sail Date September 2018
First time on Indy and highly impressed. Embarkation was seamless as was all service once aboard. After the recent refurb, the ship was radiant and fun to explore. Was told cabins had not been refreshed but ours was as good as new, ... Read More
First time on Indy and highly impressed. Embarkation was seamless as was all service once aboard. After the recent refurb, the ship was radiant and fun to explore. Was told cabins had not been refreshed but ours was as good as new, spacious, spotless and with a deep balcony. Had been a bit worried with some reviews...kids running round, drunken antics, overcrowded...but this was not the case on our September cruise. A good mix of passengers and came across no problems. I have not given 5 stars because I did feel there was a lack of queit space/coffee shop options and had the ship been any fuller ( school holidays?), I would call it overcrowded. Think the extra cabins installed during the refit are not in the interest of overall passenger comfort/experience. Staff were brilliant, friendly without being overbearing. Never came across the selling hype. Main dining room food and that it the Windjammer was good, but certainly not exceptional. We had My Time dining but in reality had to book a fixed time as there was not availability between 6.30 and 8.00. Only had lunch in The Winjammer. Breakfasted in MDR buffet and never waited more than 5 minutes for a table for two. Often straight in and that was always between 8.30 and 9.15. Entertainment was very good. The 90 minute Grease show and The Bohemians Queen tribute band stood out....as did the 9 piece orchestra. Loved the music in the different bars too e.g. Mattiz in Boleros Latin bar. Joff Eaton was briiliant as the Entertainment Director...especially in whipping up the crowds on the two Royal Promenade street parties. Joff is both highly professional and approachable. I do think Sailaways could be more of an occasion as they are on some other lines. We had the deluxe drinks package which probably meant we drank a fair bit more than we would otherwise...and often resulted in a late night tasty slice of pizza from Sorrento's! Always good service across the bars. Normal bar prices are expensive. Many of the new additions are aimed at children/youngsters which we did not use much. Did enjoy watching the surfers on the Flowrider at the stern. Loved the Independence Dunes mini golf at the front of the ship. Indy has an excellent promenade deck on Deck 4 and you can get to the bow of the ship on Deck 5. We didn't use the sunbeds..hundreds of them. However, if you looked around there were always some free. Would liked to have seen more upright chairs on deck. The itinerary was excellent. Nine ports over 15 days. All lovely and easily accessible from the ship. We went on 2 ship excursions (farm and Agaete on Gran Canaria and Teide volcanoes walk on Tenerife) and the guides excelled with their knowledge and humour on both trips. The whole RCI and Indy experience proved better than what we had envisaged. If RCI can positively address the issues which seem to have dogged the school holiday cruises, Indy will continue to be a real winner with families. Outside of these times, Indy is a busy, lively cruise ship that has much to offer...but don't choose this ship for a quiet retreat! Read Less
Sail Date September 2018
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was ... Read More
This cruise was to celebrate my 60th birthday. Unfortunately due to an allergic reaction on my husbands part it was spoilt for us as they were pre warned.The good points are the entertainment was excellent the food in the main was delicious. The Windjammer restaurant got to be very monotonous as I am gluten free. Surely they could have provided gluten free pasta? There was gluten free pizza in the Cafe Promenade but not in the Windjammer. The bars were excellent and the Sapphire Dining Room was very elegant. We had a balcony cabin which was spacious with plenty of storage, the attendant was excellent and room service always on time. Getting on the ship was very smooth and efficient but getting off not so. The scramble for trolleys nearly ended in a fight! This ship is going to be refurbished soon and it is needed. Some of the public areas are looking tired. Read Less
Sail Date September 2018
This was our honeymoon cruise we told the cruise line this having been on other cruises I knew what to expect it was my wife's first cruise I told her what to expect however the small touches were missing lots of corners cut simple ... Read More
This was our honeymoon cruise we told the cruise line this having been on other cruises I knew what to expect it was my wife's first cruise I told her what to expect however the small touches were missing lots of corners cut simple things like chocolate on your pillow bed turn down I don't expect these things to me done but on past experiences it has been done and always think it's a lovely little touch.ive always syayed in interior cabins and I knew what to expect but the cabin was very grubby. I did not like the dining experiance we were only offered 6.30 or 8.30 dining didn't get offered my time dining when booked Going to dinner on the first night and being sat with 8 people we didn't know and this would be our table for the next 14 nights we had never been so uncomfortable I do not like eating in front of people I don't know we was on our honeymoon and wanted our own space. We went to customer services and ask them to help us out was told to speak to restaurant manager which we did the following evening we was told he has 3 sheets of paper of people asking for tables for two may be Royal Carribean should look into share dining a bit more a lot of people we spoke to did not like the share table and choose to eat in windjammer which is a shame because fine dining is all about the experiance of a cruise.ship very dusted in public places bar areas broken chairs other passengers who have been on this ship a few times said its the worse it has been lots of corners being cut. We all knew it was going to dry docks in January but it's not a excuse for cleanliness. Staff also seem very sparse but they did work very hard and always very polite and friendly but maybe a bit short staffed Read Less
Sail Date September 2018
First time for us on a Royal Caribbean ship with over 20 cruises under our belts mostly with Thomson TUI and P&O we thought why not give them a try. The Navigator is a big ship and requires alot of walking both stairs and passage ways ... Read More
First time for us on a Royal Caribbean ship with over 20 cruises under our belts mostly with Thomson TUI and P&O we thought why not give them a try. The Navigator is a big ship and requires alot of walking both stairs and passage ways and definitely more rides in lifts etc and getting on and off the ship for tender boats and to go a shore can take some time. The ship its self is showing its 15yrs in service a lot of the soft furnishings and carpets need some TLC. The cost of every thing is expensive on board and prices of things has the wow factor. OK now to the important part the food amazing it is and we enjoyed meals in the MDR and the Windjammer buffet and we ate well. They have a good pastry chef on this galley thats for sure and all the chefs know what there doing. Entertainment was good a really good collection of musicians in the nine piece orchestra brilliant to back up the dances and singers. Headline acts were Darren Day, Roy Walker. East coast boys singing Frankie Valli songs brilliant and they were introduced by a lively cruise director. Ok service was good waiters in the MDR very well trained and keen to help. House keeping was good all seemed cheerful and happy. On the bar work waiters seemed a bit stressed and short handed under pressure. Will we go on another RCI cruise yes we have already booked it on the Independence of the Sea for next year. Thats about it really happy cruising BYE. Read Less
Sail Date September 2018
When booking I enquired at length about the kid's club and whether the children were confined to a room or if they were taken out to use the many facilities on-board. I wouldn't have booked had I known that it was basically a ... Read More
When booking I enquired at length about the kid's club and whether the children were confined to a room or if they were taken out to use the many facilities on-board. I wouldn't have booked had I known that it was basically a babysitting service in a dedicated room. The staff were pleasant but the overall concept of the program is poor. All sessions were in the room and it was always some dodge-ball type games, some arts and crafts and sometimes a video. Such a shame when there was a whole boat of interesting and exciting things they could have been doing. It meant that I was not able to book long excursions because it wasn't fair on the children. In Club Med resorts they can't wait to ditch us and get to the kids club but this was more like a creche than an enjoyable holiday activity. Service is sometimes pushy rather than genuinely and appropriately friendly. My impression is that the staff are terrified of negative feedback, under orders to be friendly at all costs and desperate for tips so they launch into their prepared patter or present you with extra (unasked for) food items rather than taking their lead from their guest. There's an air of desperation as well about keeping the bosses happy which takes priority over the guest experience. Some people may like this service style but I didn't enjoy being stalked at breakfast each day and cornered into a lengthy conversation when I was trying to eat, chat to my family, get my children fed and get out to get the day started. Even when I thought we were making it pretty obvious that we just wanted to get on with our meal it persisted and was very awkward. Many of the staff are genuinely friendly in a nice way and it was lovely to get to know them a little bit, but the pushy over-familiarity of some really had a negative effect on the trip. I think it's probably a cultural thing - it's a very American service style but taken to extremes by some staff members. Buffet was decent. Main dining room food was OK - a bit patchy and no frills but as expected given the numbers they cater for. Desserts weren't great in comparison to other courses (the ice creams were particularly cheap and nasty but the free ice cream from the machine out by the kids pool was much better). Ate in all the speciality restaurants. Wine lists were a joke - it seemed that more of the wines were unavailable than available. I was told that many of the wines by the glass hadn't been available for weeks - they are not long lists so why not reprint them and keep them current? On a number of occasions the wine I ordered by the glass was definitely not the one I was served - mostly it was a similar style of wine and I didn't say anything, but on one occasion I was given a glass of red and assured it was the albarino I had ordered. Chops and Giovanni's were decent but Izumi was very disappointing - for the price and given the decent raw ingredients they use the finished food was terrible and the production very gimmicky. My Family Time dining (another reason we booked) was unavailable with hundreds of people already on the closed waitlist when we tried to change our Main Dining Room late sitting allocation. The ship is spectacular with lots to do. Information in the daily bulletin (on your bed at night) is sometimes too late to allow for planning of activities. Shows are of a high quality. Read Less
Sail Date August 2018
For my wife and I this was our very first cruise. We went to the Norwegian Fjords aboard Independence of the Seas. We booked this cruise as we were told that it was a great trip and the Independence had, according to the Royal Caribbean ... Read More
For my wife and I this was our very first cruise. We went to the Norwegian Fjords aboard Independence of the Seas. We booked this cruise as we were told that it was a great trip and the Independence had, according to the Royal Caribbean brochure "been given a makeover from stern to bow". This is not true, parts of the ship may have been changed, BUT our room certainly had not seen any makeover. I have included a cabin review in the separate section. We spoke to some other passengers and they indicated there cabins were OK but had not been madeover as they had been led to believe. The boarding process was pretty good but we had to wait to get into the cabin, as this was our first cruise we did not really know what to expect. It became the norm to have to queue to get into the dining room. We were on "anytime" dining and we reserved times for dining for particular times. The food generally is good with service to match, although at times it seemed a little rushed. So we started to ask for a short wait between courses. We complained to guest relations on our return, sending them a number of photographs. At first they were helpful enough. Now, however it is a different matter. For 4 weeks I have been trying by e mail and telephone to get some clarification about an our issue and I can get a verbal statement from them, but they refuse to confirm in writing as "we do not" reply to E mails. Read Less
Sail Date August 2018
We booked this cruise after seeing advertisements on board our last cruise which shown the ship sailing through all these fjords which looked fantastic. Highlight of the whole cruise was the port of Geranger which was fantastic to sail ... Read More
We booked this cruise after seeing advertisements on board our last cruise which shown the ship sailing through all these fjords which looked fantastic. Highlight of the whole cruise was the port of Geranger which was fantastic to sail through to and really nice scenery once there. Regarding the ship, having cruised on this ship many times we thought the recent refurbishments were catering for the younger generation and the inclusion of additional cabins resulting in approximately an additional 400 guests the ship seemed overcrowded on sea days with queues for the windjammer cafe and promenade cafe a common site. Being diamond plus members we felt that now the concierge lounge which used to be on deck 9 has been taken away this has resulted in the diamond lounge on deck 14 was overcrowed most nights. Dining room menu's were not that great a selection and rather bland on some nights. Staff were very good throughout the ship as usual. Our view and talking to other diamond plus guests was that there is too big a gap to pinnacle staus from diamond plus and not much more recogition between diamond and diamond plus status. First time cruisers (and pinnacle members) who purchase a grand suite or above are allowed to use the "Suite Lounge" on deck 14 but not diamond plus members who have spent far more that first time cruisers but are excluded from using this facility. Although we will always sail with RCCL we would'nt come back on Independence again. Read Less
Sail Date August 2018
First time on Indi -We chose the cruise for Norway Fjords Itinerary and were expecting a cold experience which we got ! however no struggle to get a sun bed ! ,the City ports were grey and disappointing so make sure you organise your ... Read More
First time on Indi -We chose the cruise for Norway Fjords Itinerary and were expecting a cold experience which we got ! however no struggle to get a sun bed ! ,the City ports were grey and disappointing so make sure you organise your excursions before you go or you will just wander around towns drinking coffee in Starbucks . On a positive note I found all crew very helpful and friendly and I genuinely did not have an issue the whole cruise , (something I have experienced before on a cruise )food was as expected good choice and quality ,service was a little slow in restaurant allow 1.5hrs + for all 3 courses ,we did My Time which never queued more than a couple of minutes to get a table -tip your waiters every night ! Big queues for breakfast in windjammer due to additional 105 cabins ,almost impossible to get a seat at any venue due to many people on ship (outside of schools term cannot imagine how busy it would be in summer) ,we found the quality and varied nature of entertainment to be fantastic and cruise director Joff an absolute hoot ! ,one issue is though all entertainment stops around 12-12.30 as star lounge cannot be used due to cabins above ,except Night club on deck 14,DJ was very good and did play requests ,no Karaoke venue ,half heated 30-40 minutes in Star Lounge -other guests commented this was removed to accommodate extra cabins ,also no soft-play for under 3's ,one other irritation RCI charging for what is free on NCL -Fish & Chips ,Burgers and nibbles in sports bar . Overall great cruise met loads of interesting people and would go on large RCI ships again but not to Fjords ! I am 3 stone heavier but less tanned than when I left Read Less
Sail Date August 2018
We sailed onboard the ship for our 1st ever cruise on the Norway itinerary. We are in our early forties and always wanted to see the Fjords. Upon arrival at Southampton, the whole embarking process was flawless - having travelled by ... Read More
We sailed onboard the ship for our 1st ever cruise on the Norway itinerary. We are in our early forties and always wanted to see the Fjords. Upon arrival at Southampton, the whole embarking process was flawless - having travelled by air very frequently over the years, we found the whole process easy, pleasant and was on the ship within 30 minutes of getting out of our car next to the ship. Our experience of the ship was great - the staff were very attentive, helpful and really added to the trip. The decor was nice, we liked the amenities available (although we are not really into sun loungers or pools, so didn't use those facilities). The food standard was very good, the food in the MDR was good (although we generally either went to a speciality restaurant or the Windjammer most evenings). There were numerous bars are onboard with a variety of themes and acts that support them, The entrainment on the whole was good, we enjoyed the shows (Grease and the Ice Shows were the highlights). The street parties on the promenade were also enjoyable. The itinerary was fantastic - we was not disappointed with any of the port stops, although a lot was closed in Bergen (Sunday) however we wanted to go on the Funicular, so spend our time at the top then took a hop on - hop off bus round the area. The 8 nights were nothing short of excellent overall. Our only comment was the cabin whilst clean and maintained well by our cabin steward (special mention to Warner on Deck 7 - fantastic service and a credit to the ship), was showing signs of age (as were most, as the recent refurbishment only appears to have been done to cater for the incoming new cabins). Finally worth noting - many comments have been made on the subject of the changes causing overcrowding. Having not been onboard prior to this trip, it may be noticeable to previous guests, however on our trip we didn't feel this was the case. We did sail the last day of August, so not many children were on the ship compared too the previous several weeks and Norway isn't likely a family choice over the Med or the Canaries, so likely played a part in appearing to be lower in capacity. We liked our trip so much that within 4 days of being back - we have booked again for next year (to the Med - but out of school holidays). If the reviews gave you 2nd thoughts - our advice is give it a try. We are very glad we did. Read Less
Sail Date August 2018
I travelled with three children aged 6, 10 and 13 on a three night, midweek cruise to Rotterdam and Zeebrugge. I was slightly nervous as the only adult on the trip as to whether we would all be kept amused but we all had great fun for the ... Read More
I travelled with three children aged 6, 10 and 13 on a three night, midweek cruise to Rotterdam and Zeebrugge. I was slightly nervous as the only adult on the trip as to whether we would all be kept amused but we all had great fun for the whole time we were away and would do it all again in a heartbeat. After we got through the heavy traffic into Southampton and found the cruise parking embarkation was really easy and quick. Our bags were whisked away from the boot of our car and we walked into the terminal and were at the doors of the Windjammer within 30 minutes. The check in was easy and the staff friendly. We were onboard at around 12.30 and there was a queue outside the Windjammer but they let around 30 people in at a time, the queue moved quite quickly, and once in there were tables available. We ate in the Windjammer for all our lunches and breakfasts. We only queued one other time and always found a table, three times by the fantastic big windows at the back of the ship. We were all happy with the food in the Windjammer. I especially enjoyed the salad bar at lunch and the freshly made to order omelettes at breakfast. We also enjoyed the Washy Washy song at the entrance with the ever cheerful guitar playing man who welcomed us in and who got the biggest cheer at the waiter's parade in the MDR on the last night. We finished lunch on the first day shortly after 1 and went to find our cabin which I have reviewed separtely. Our bags were waiting for us there when we arrived and we were blown away by our amazing windows. We spent the afternoon making a start on the on board activities. We managed to do everything was wanted to but could not repeat much in the time available. The waterslides are brilliant fun. There was never too much of a queue for these. Minimum height 48" so our six year old could not do them sadly. She could do the much smaller water slides in the splash zone which stopped her from being too upset. The splash zone was fun with three slides, a little pool, various fountains and some hot tubs. There was also soft serve ice cream available there. The main pool was warm enough and deep enough for some proper swimming. Both of these areas did become quite packed at busy times but there were always sunbed available there when we wanted them. The Sky Pad was ok. The queues were longer for this one. The view from the queue was good! The vertual reality was ok but I think it would be more fun without. Minimum age as 5, minimum age for the Virtual reality headset was 7. Without the virtual reality you are allowed to do flips. It was a 2 minute go. The VR involved moving through a world trying to hit balls or sweeties or music. The older kids had a go on the flow rider. Min height 48" for boogie boarding and 58" for stand up boarding. This was quite fun to watch and the queues were never more than about 8 people long. There was a climbing maze in this area which kept my 6 year old amused while the others were on the flow rider etc. The climbing wall was fun - queues not too bad. They only had the easy walls open during our cruise so my 13 year old got a bit frustrated as he would have liked more of a challenge. They had 3 ropes going all on self belay. I think it was done by minimum age of 6. Whatever the rules were, we could all do it which was good for us. The lazer tag was quite fun. This was in studio B. Up to 14 people at a time for 7 minutes each in a blow up maze in two randomly chosen teams. We did wait for around 4 or 5 groups to go ahead of us sitting in the seats at the side of studio B. This queuing was not much fun as it was dark, noisy and we could not see what was going on in the maze. We were all allowed to do this. The ice skating was great. They run 30 minute sessions for up to 50 people with 10 minute breaks between. We arrived during one session and were in the next one. We waited in the same place as for the laser tag but it was much brighter and we could watch the skaters so the waiting was more fun. We were all allowed to do this, can't remember if there were any restrictions. We played mini golf on sailaway. Quite fun and a great view from deck 13. We had a quick go at table tennis on the way past on deck 11. We enjoyed a brisk walk around deck 4 and up to the helicopter pad. We went to the Main Dining Room each evening and had requested a table for 4 by the window by e mail in advance of the cruise which we got. It was a fantastic veiw from deck 5. From our table, we saw the pilots get off the ship after leaving Southampton and Rotterdam down a little rope ladder onto his launch. The waiting staff were really friendly and helpful. The food was good if not fantastic. The mushroom soup and seeded bread were particularly good. The guests generally did dress up quite smartly for dinner even on casual nights and there were lots of dinner jackets and suits and ties to be seen on formal night. We spent the evenings at the shows which we really enjoyed. We saw the ice skating show - strings, the end of a magician show, Greece and the Take That experience. We arrived about half an hour before the ice show and Greece and got reasonable seats. These two shows were both full with people standing. We did not have any problems with Brits behaving badly despite this being a short cruise out of Southampton. We were impressed by Joff the cruise director who was visible at all the shows and very funny. We did not go to any of the bars but when walking through the Royal Prominade in the evenings I saw available seats. We didn't eat in there either as the children loved the Windjammer so much but I did have a look and the venues were much less crowded than the Windjammer and the food looked ok. We did go shopping in Sugar Beach which is a pick and mix sweet shop. The kids loved it but the dispensers go very fast and it is very easy to get more than you wanted. They did let us put some back when it got a bit out of hand! I didn't really "get" the Royal prominade and would not miss it if it wasn't there. All the windows on deck 5 were blocked with lifeboats. I think I prefered the centrum on Radiance class as a gathering place. We stayed on board in Rotterdam with a great view of the Erasmus Bridge. We took a taxi into Bruges for 55 euros each way. The journey was about 20 minutes. We went into the chocolate museum which was ok but probably would not do that again (25 euros for the four of us). We queued in the market square for a 30 minute horse and carriage ride/city tour for 50 euros which was brilliant. Disembarkation was very easy and quick. We took our own bags off so could leave at anytime before 8am. There was a queue to use the lift to bring the bigger bags down a level but it moved quickly and we were able to just walk out and back to the car. The traffic leaving Southampton was lighter than on arrival. In summary we had a great time on Independence of the Seas. Lots to do, great views and friendly helpful staff. Read Less
Sail Date August 2018
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