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Sail Date: December 2014
My wife and I, together with 9 of our relatives, booked 5 adjacent balcony-staterooms for our recent cruise on Royal Caribean ("RC"). On the first night, we were woken up at 11.30pm by loud jumping and running noise above our ... Read More
My wife and I, together with 9 of our relatives, booked 5 adjacent balcony-staterooms for our recent cruise on Royal Caribean ("RC"). On the first night, we were woken up at 11.30pm by loud jumping and running noise above our cabin. We tried to put up with it till about 12.30 midnight before we called the guest service. Only after 3 repeated calls before 2 security officers came to our room. And the noise finally subsided (did not stop) at about 1am. By then our sleep were ruined. Though we would so much like to stay close to our relatives, we reluctantly approached the guest service for a change of room to get some good sleep. We were at first told there were no room available. Upon our request to speak with the manager, we were finally given a smaller room that is on another floor and quite a distance away from our relatives. After we shifted to the new room, we discovered to our aghast that the room was very dusty (felt like a deserted room). The tap was also running brownish/rusty water, and to compound the situation, the boiling kettle was not working. We called the guest service and were told the ship had ran out of working kettle, and we were expected to put up with the situation. Only upon our insistence did we finally get a working kettle. The dirty tap water problem was not solved throughout our stay. To our horror, we then discovered that the new room has similar noise problem that will start at about midnight till past 1am. The noise was really loud and unbearable. By then we have really ran out of energy to pursue this matter further. We just hope for the holidays to end earlier. What was supposedly to be a relaxing and enjoyable cruise turned out to be a nightmare. The first thing my wife and I did when we reached home was to catch up on our lost sleep. This would likely be our first and last cruise with RC. We would like to mention though that the waiters at the dinner table were knowledgeable, professional and courteous. The food is also quite good. The staffs at the quest service desk are polite, but just being polite did not help to solve our problem. I hope RC will reflect on this. We sincerely hope this same nightmare will not happen to other holidays-goers. Read Less
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