I chose this cruise for the ports, especially Iceland. I could go on and on about the wonderful ports. My sister raved about Royal Caribbean so we thought we would try it. The coffee bar needs improvement, the servers were slow and they would punch your card twice if you asked for a medium coffee. The coffee was not not the best. The pastries were stale everyday, how is that possible? Only once ...
As I've travelled on Carnival, Princess, Holland America and others, this is a comparison to these lines. This was a nightmare. Twelve days and nights of misery. The cabin was supposed to be a room for 3 adults but immediately found there were 2 twin beds and a love seat. Customer service said there was a drop-down bunk bed only, for which a disabled 70 year old had to climb into. No way to ...
2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 excursions were horrible; hard beds; teenagers allowed in the adult only pool area but not kids; kids pool hours limited; 90% of the food on the windjammer deck was ...
The staff was rude. The waiters were the only ones who actually showed concern and politeness on the entire cruise. We were forced to wait on the stairs for hours after our flights because they didn’t finish cleaning the ship. We couldnt even wash our faces after a 18 hr flight. We were late getting into Naples and had to sit in the theater for over 2 plus hours waiting to get off the ship. We ...
I would STRONGLY advise you to avoid Jewel of the Seas if you travel with kids, not sure if this is true across all RC cruise ships. Babies/toddlers have to be potty trained to use the pools, while in the US they can get in the public pools with swim diapers. Pool water is super cold. To get towels, you will have to walk to the front side of the ship from the kids pool in the back of the ship, on ...
The Jewel of the Seas advertises child care and babysitting, in addition to family friendly activities on the ship (kid pool, etc). What they don't mention anywhere online is that your children need to be over the age of three and fully potty trained to take advantage of any of these. We paid to for two children (both under three) to join us on this cruise, expecting to be able to take advantage ...
We are have been Loyal Royal Caribbean cruisers for many years, this was our 7th in 7 years and we were thoroughly disappointed. My mum is elderly and requires extra help to get around and our problems began right at the beginning months before travelling, trying to confirm assistance with airport and ship transfers. The department within Royal Caribbean had to be emailed and chased and phone ...
This is the first cruise and it will be the last. I feel terrible bringing my parents and my pregnant wife along to this cruise on the Royal Caribbean, Jewel of the Seas.
FOOD: For 9 nights we experienced terrible food that was all frozen, not fresh and tasteless. We ended up eating in the buffet most nights as that food was actually slightly better than all the "fine dining" restaurants on ...
Being a platinum member of RC, having sailed already for 47 nights before this cruise only on royal Caribbean, I must say:
food quality has been decreasing rapidly
state room cleaning very poor
overal animation, very poor
bartenders not very polite
takes for ages to get your drink
premium waters almost unavailable ( Evian, Perrier or San peligrino)
when you ask some one to ...
This was our first cruise and our last. We are not big people but we found our stateroom to be very cramped. Our legs were covered in bruises from trying to squeeze past the oversized bed. Our first night in the main diningroom was a disaster. We waited over 40 minutes for a glass of wine. When we complained we were told that food takes priority. Food? What food? We were waiting for that as well. ...