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2 Helpful Votes
Sail Date: September 2017
hi, We decided on this cruise as we have done the reverse cruise in 2013 on Rhapsody of the Seas and loved it. We had a good time on Radiance but found a few things that in our opinion could be improved. First the good bits. ... Read More
hi, We decided on this cruise as we have done the reverse cruise in 2013 on Rhapsody of the Seas and loved it. We had a good time on Radiance but found a few things that in our opinion could be improved. First the good bits. Embarkation was smooth although lengthy. Prob around 1 hour before we actually saw the ship. Our stateroom was very spacious and had lots of hanging space and shelves to store things. The food was great as usual. Never have a problem with RCI. Some of the entertainment was great and others so so but that is to be expected and according to taste. The usual problem with cruise ships in that we always had to fight for a seat in the Centrum or anywhere for that matter. We retired early on quite a few nights as we were not happy to stand all night. On most of our cruises we had wait staff fighting for our patrionage but on Radiance we had to on most occasions go to the bar ourselves. The daily activities were very repetative although i did join the guest choir which was performed on stage and was lots of fun. The variety in the shops was very unexciting and sales touted as huge were actually reduced by the same amount at the beginning of the cruise. Eg Invicta watches were 75% off the whole cruise but was made to be a big one day sale. No daily fragrance sale which has been on all our other cruises with RCI Cant fault our dining room Waiters and our cabin man They were fantastic. We purchased 2 ship based cruises which were great and did our own thing in other ports. All in all we thoroughly enjoyed our trip and would most likely sail on her again if the occasion arose Read Less
3 Helpful Votes
Sail Date: September 2017
We flew from Newark NJ to Honolulu on United. We were in First Class and had the lie down flat seats. They were the most comfortable seats I have ever experienced! Crew was really nice! Speedi Shuttle not a good company. They are ... Read More
We flew from Newark NJ to Honolulu on United. We were in First Class and had the lie down flat seats. They were the most comfortable seats I have ever experienced! Crew was really nice! Speedi Shuttle not a good company. They are rude, disorganized. Hawaiian Hilton Village. We loved this hotel, and returned for our post cruise! Perfect location... but be prepared for high prices! Newly retired and could travel this time of year! This was my 37 th cruise, and multiple cruises on Royal Caribbean. I saw a lot of negative reviews before and after I had booked this cruise... and just like all the other reviews on every ship I have ever sailed on, I used the negative as a heads up, but not a deal breaker! The facts! Embarkation in Honolulu was one of the worst we have ever experienced! The good news was, once we got on board after the long wait (Suite line) the cabins were open. Our cabin was a JR Suite on the 10th deck, midship, perfect location! There was more than enough storage for our 18 day cruise.. except the suitcases did not fit under the bed! There was a coffee maker and Kettle.. and the cabin was a great size! Loved finding a padded lounge chair on our balcony! Walk in closet... bathroom shower/tub.. The cabin was spotless, and the bed was comfortable! We had a great cabin Steward! The ship... it has definitely aged better in some places than others.. It was clean though, and although there were no real bells and whistles like the other classes, we didn’t miss it that much! The only real downfall was the cabin tv.. one of the worst programming we have ever seen... a big complaint on the ship! We are Diamond, and took advantage of the lounge which had a continental breakfast, small sandwiches at lunch, and cocktail food and drinks before dinner. The lounge was a little small, but in the evening they opened the doors to a connecting lounge. We enjoyed the special lunch and other events they had for Diamond level! The food.. these are my facts keep in mind there are always different interpretations when it comes to this category! The Wind Jammer was the worst we have ever experienced! The choices were much more limited, the pizza tasted like the worst version of a frozen pizza, and the cold cuts barely changed every day! The lay out was screwy, and did not flow well. For example to find tomato and onion for my salad, I had to go to the hamburger line.. The food was not very good! This is the first time we have ever had this complaint! Lunch in the dining room was good, and loved the salad bar, but even that needed more choices. Dinner was hit or miss! There were menus that no one at our table enjoyed, and more often than not people ordered steak instead. Filet Mignon was never an option unless you paid for it.. The king Crab was not King Crab, it was Stone Crab.. Our waiter was terrific, our head waiter not so much! There were two of us that needed to order the night before because of food allergies, and the head waiter made us feel like we were a bother! He did nothing to give us more choices, and made everything a big deal! On my last RCCL cruise the head waiter was amazing and I never had to eat the same thing twice! The lunch head waiter on this cruise was fantastic! I liked The Park at the Solarium Pool for salads, and my husband liked the Dog House the few times they had Bratworst. We did not go to any of the Speciality restaraunts but people were raving about Giovannis. Room service: We only got Continental breakfast, never had the breakfast or other food you have to pay for. It was on time, and fine.. Many days at sea, but I was never bored. I did not go to the pool at all, but could see lounges when we walked through. The Solarium was packed all the time! The poor life guards even in the worst weather had to stand out there, even with no one in the pool.. It was inhumane sometimes! The shows were good, the production shows ok, except the new Tango show which was amazing. We didn’t get some of the humor, since almost all the shows were Australian performers. (There were 1800 Aussies) on the ship. There were some good lectures, and some demonstrations. I did the cupcake decorating which was fun! There was a four year old whose cupcake came out better than mine lol The photographers were out each and every night, but they were not that intrusive... I didn’t find the hard sells that annoying on the sailing.. There was not as much junk in our door.. Internet... Voom, spotty, frustrating, unreliable! CD... not my cup of tea, but I am not going to do a character assasination. Let’s just say I have had 36 better ones! Cruise Activity Staff very nice and fun to be around! Crew on ship.. The only rude person we encountered on the whole ship was at the Excursion Desk.. the crew was over the top friendly, and helpful! We would do this cruise again! Even with a crazy amount of sea days! Read Less
Sail Date: September 2017
This was a very enjoyable cruise, we chose it so we could spend some time in Hawaii before the cruise and also see some of Tahiti, however the long sea day stints were a bit too long with nothing much to do on board those days. The food ... Read More
This was a very enjoyable cruise, we chose it so we could spend some time in Hawaii before the cruise and also see some of Tahiti, however the long sea day stints were a bit too long with nothing much to do on board those days. The food was good in both the Dining Room and Windjammers and seemed to be even better the last few days. We booked the First Night done Right where they choose a specialty restaurant and give you a note in your cabin to let you know which one to go to on the very first night. We received this information on the 3rd day so we found this out on our own by accident , however when I booked this online I was told you could change the restaurant but when I asked to change they wouldnt do it, I was very disappointed as I didn't eat what was served, so I found that was a waste of money and we didn't book another specialty restaurant. Very little activities during the day. Could not get a deck chair if our life depended on it, the same people had the chairs from dawn til dusk so no one else had a chance, especially in the solarium. Read Less
4 Helpful Votes
Sail Date: September 2017
Overall this was a good Cruise. Some adjustments need to made by Royal Caribbean to enhance the Cruising of future patrons. 1. Bands were in the Centrum. This was somewhat disappointing, no area to Dance & not enough seating. Should ... Read More
Overall this was a good Cruise. Some adjustments need to made by Royal Caribbean to enhance the Cruising of future patrons. 1. Bands were in the Centrum. This was somewhat disappointing, no area to Dance & not enough seating. Should have been in the Colony Club, where there was plenty of seating & a large dance floor. It remained empty on most nights. 2.The Dog House was a waste of space. Hot dogs were able to be obtained from the Windjammer. I noticed that it was not patronised very often. Only a suggestion, why not convert to say a "Johnny Rockets" or something similar. Maybe dress it up a bit. 3. Children (unsurpervised ) were allowed to play on the pool tables as young as 8, when a sign clearly states minimum age 18. This was every day. I am happy for them change the age limit, however some children do need supervision as tables can easily be ripped or damaged. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this cruise as a way to get to Australia in a relaxing way without jet lag. This was our 7th cruise and 5th with RCL. We enjoyed the cruise but did find both stretches of 5 sea days a little challenging. The staff were excellent ... Read More
We chose this cruise as a way to get to Australia in a relaxing way without jet lag. This was our 7th cruise and 5th with RCL. We enjoyed the cruise but did find both stretches of 5 sea days a little challenging. The staff were excellent Raj and Mohammed in Windstar outstanding, also our stateroom attendant Eko. We ate in Chops Grille once, not the best service but steaks were good. Giovanni’s twice, it was excellent and we had a wonderful waiter but have unfortunately forgotten his name. Staff all knew you by name, no idea how they do that. Food in main dining and Windjammer was good and my standby of salmon was always good if I didn’t like the menu. The shows were, for the most part, pretty good. We had an Aussie comic who surprised us as we didn’t think we would get his humour but he was great. Entertainment in the bars was good and varied. Only negative was RCL bumped up all prices of drinks etc. That was a bit disappointing. Read Less
9 Helpful Votes
Sail Date: May 2017
OH MY. We have been on many many cruises with Royal Caribbean before, and this is BY FAR THE WORST ONE. (A bit of context: we have been on the Jewel of the Seas, and Oasis of the Seas, for example. So writing this review, it's based on our ... Read More
OH MY. We have been on many many cruises with Royal Caribbean before, and this is BY FAR THE WORST ONE. (A bit of context: we have been on the Jewel of the Seas, and Oasis of the Seas, for example. So writing this review, it's based on our prior experiences.) We sailed from Honolulu to Vancouver, as a repositioning cruise, but I don't understand why the embarkation was 3+ HOURS! (photos showed how long the lineup was!) They didn't even explain (before or after) why it was taking so long, I felt they owed everyone an apology! Especially the elderly who had to wait that long, with no A/C, hot, and someone fainted!!! After that terrible first day, we barely got on the ship to partake on the mandatory life boat safety drill! Dining was a disaster. DO NOT DO "MY TIME". It's not YOUR time, it's the SHIPS' time. Cascades, deck 4 was terrible. The hostess told us the wrong time for our dinner reservations, so when we showed up at the time she told us, our table was given away! We had selected 5:30pm online before we went on board, and they said the "shore didn't communicate with the ship", so we didn't have a spot. Had to wait over 30 minutes in line for the first three nights just to get seated, and this was during the second seating! We just went to the Jewel of the Seas (same class of ship) in November, and we recognized the same menus, but the food was so much better on the Jewel! The food sucked in the dining room (exception: key lime pie), things tasted as if they were just defrosted and then cooked right away (especially the seafood! how disappointing!). This is the first time I think the windjammer food surpassed the dining room's food! On one of the nights, a party had booked a wedding function late in the night, and our room unfortunately was right underneath the quill and compass bar on deck 6. Our room thudded, you could hear exactly what song was being played! And they didn't do anything about it, since it was booked for a function. So we couldn't sleep past 2am, wasting our last day in Maui. The ship is showing it's age. The chairs' upholstery at windjammer was ripping or scratched, showing the cushion underneath. Bars and rails around the ship were rusting (especially Windjammer) and just needs a fresh coat of paint. Our interior cabin's washrooms were dated, but at least clean. The only good things were: -our servers, very friendly -our stateroom assistant - so neat, and best towel animals! -Cruise itinerary, great 7 days in Hawaii, and 5 days for rest. However, it gets cold as soon as you leave Hawaii, so it's too cold to swim outside for the 5 days, leaving the solarium crowded. We made more friends from the terrible experiences that the positive ones. Honestly, it left such a bad taste in our mouth, that we may not ever sail with Royal Caribbean again. We called customer service, and met with the guest relations staff onboard, and nothing was done to keep our business. That's just too bad. Read Less
4 Helpful Votes
Sail Date: May 2017
We have sailed on many different ship companies and this particular ship was ok. Ship shows its age the food was ok a lot of the employees have little understanding of English. The Hawaii Islands were fantastic that's the only reason ... Read More
We have sailed on many different ship companies and this particular ship was ok. Ship shows its age the food was ok a lot of the employees have little understanding of English. The Hawaii Islands were fantastic that's the only reason we picked this itinerary because of the islands. cabin had a lot of dust in it was really surprised Upon getting to the port in Waikiki it was chaos they were so many people waiting and there were no lines people were going everywhere and getting angry. We have never had an embarkation day like that one it was awful and a nightmare. The food at the windjammer was really awful and dining room was ok nothing like other cruise lines...very disappointed. The shops in duty free were small and did not have a lot of choice. This was our third time with RCCL and it was the worst. Read Less
Sail Date: May 2017
The ship overall was pretty clean and had nice amenities. The cabin was comfortable and kept extremely clean by the stateroom attendant. We ate at all the restaurants on board and the service at all of them were amazing. The pool, sports ... Read More
The ship overall was pretty clean and had nice amenities. The cabin was comfortable and kept extremely clean by the stateroom attendant. We ate at all the restaurants on board and the service at all of them were amazing. The pool, sports court and mini golf were great activities to kill sea days. The entertainers for the shows were spectacular. What really surprised me is how nice they were genuinely interested in getting to know you. I loved how the ship stayed overnight in Maui and Kauai. The Lu'au is a must see for anyone who goes. One of the best experiences in my travels. The spa was amazing an my masseuse who was Japanese was also an amazing Hawaiian dancer. Best massage I've had to date.The one thing that was not in doubt was the service. Some of the things I did not like were that the ship seemed understaffed and things like the gym and windjammer opened late. Cascades wasn't open long enough and you could really feel it on sea days because Winjammers just became Windjammed. The ship also did not have great size selection for merchandise in the shops or spa. Embarkation went well for some but not so well for most due some issues in Honolulu. Disembarkation took longer than anticipated and the tour buses were scarce so I had to cancel a tour or I would have missed my flight. There were numerous people who missed their flight and intercruises weren't much help. Read Less
3 Helpful Votes
Sail Date: May 2017
This was our 13th cruise with RC and our second on the Radiance. The ship was in good condition (NOT a rust bucket as one person described it). The cruise can be divided into three phases. #1 Getting on the ship in Hawaii was very ... Read More
This was our 13th cruise with RC and our second on the Radiance. The ship was in good condition (NOT a rust bucket as one person described it). The cruise can be divided into three phases. #1 Getting on the ship in Hawaii was very stressful after flying over from the east coast but it was not RC's or the ships fault. Boarding was delayed by our wonderful Govt. agencies that wanted to assert their power. Getting off the ship in Vancouver was a disaster as there were three ships in port and the facility could not handle 15,000 passengers trying to get on and off the three ships at the same time. We hope you never have to experience a situation like this. #2 The port visits (Tours) were very nice, weather was great and the tenders were very efficient. #3 Cruising from Hawaii to Vancouver wasn't great, very cool and the seas were a little choppy. The service on the ship was great, the crew did a very good job. Food in the main dinning room was ok I would say average nothing to right home about. The Windjammer food was typical of every ship we have been on with RC, good with a large variety to choose from. Staff in the Windjammer were very attentive. Our waiter and asst. waiter in the main dining room did a fantastic job We stayed in a GS, the cabin was in great condition and our attendant took very good care of us. Cabin #1534 We did not take in a lot of the shows but the ones we did see were very good. Read Less
3 Helpful Votes
Sail Date: May 2017
The itinerary is what sold us on this cruise, and it met our expectations for the days in Hawaii. We loved having 2 days on the major islands, which gave us a great opportunity to see Hawaii, Kauai, and Maui. The 5 days at sea were a bit ... Read More
The itinerary is what sold us on this cruise, and it met our expectations for the days in Hawaii. We loved having 2 days on the major islands, which gave us a great opportunity to see Hawaii, Kauai, and Maui. The 5 days at sea were a bit harder as the weather was mostly cool,windy, and rainy, offering no opportunity for outside fun. Not many activities were scheduled during the day, so we adapted to a more relaxed schedule. Service from the staff was excellent, and food at dinner was very good. The Windjammer is pretty average, but the omelet counter was great for breakfast. The salad bar in the dinning room at lunch was phenomenal. Once we discovered it, we never missed a lunchtime! The entertainment was different every night, and the staff did a good job of providing added activities (at night especially). As to be expected, the bus ride excursions to the peaks of volcanoes became dull and tiresome. We will avoid those in the future. Due to unexpected occurrences, check in was problematic, taking up to 2 plus hours in line. Even though RC was not directly at fault, they should have provided more communication and man power to help the process move more smoothly and keep tempers in check. Similarly, the disembarking would have been easier with updates and communication. My only real frustration was the aged and deteriorating condition of the ship. Our shower curtain was frayed and mildewed. Seats in the Windjammer were ripped and dirty. These are easy fixes that could make the ship look much nicer and elegant rather than shoddy. If I were RC, I'd be embarrassed to sail this ship without replacing some of these worn elements. Read Less
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