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133 Royal Caribbean Hong Kong Cruise Reviews

After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have ... Read More
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have cruised over 840 days at sea and now made cruising a family affair as we cruise with our minor and adult children and their families. On this 3 week holiday we had a great experience beginning at the Ocean Park Marriott Resort in Hong Kong before boarding Voyager of the Seas and was very excited to sail. However, we are sick with disappoint on our most recent Royal Caribbean sailing. We expected the smaller class ship would not have all the amenities we enjoyed on the Harmony, but we did expect the same level of food quality and service. In 30 years having cruised budget to exclusive lines we have never seen food prepared so poorly. Much of the food served on Voyager was very tasteless and served cold in both the main dining room and the buffet. When we payed for meals at Johnny Rockets and Chops the food was flavorful and served at an edible temperature. My husband began eating burgers in the hope of getting a quality tasty meal. He changed to ordering a hamburger from the main dining room as they were better than the burgers served in the Windjammer which appeared to contain filler and certainly not the quality of Johnny Rockets burgers. We tried being the first in line for the buffet, but the pork chop and pancakes were cold even at the start of the mealtime. We were also disappointed that the Windjammer buffet closed so early in the evening leaving only 1 after 9pm dining option which only had complimentary water, coffee, hot tea and milk. Being a non coffee drinker and lactose intolerance water and or basic hot tea was my only choice. In addition small things like sweeteners and the selection of tea flavors was half of what was offered on the Harmony. As for complimentary beverages, we don't believe fruit punch beverages which mimic Koolaid is acceptable. There often was debris clinging to our glass after consuming the drink. Our cabin steward provided wonderful service, as did Mr. XXXXX at the front desk. However, the rest of the staff provided substandard service and we found most staff were focused and commenting on what they would be doing once the guest were off the boat and the renovation of the ship begins. The children's activity center discouraged us from dropping our 8 year old son off. We did not understand why they would not take a child during published open hours even if other children would not be there. When we have someone watch our son at home when we are out, there are not other children present. Entertaining a ward when the parents are at the shows or casino should be the goal of the activity center, instead we had to limited our casino and bar experiences as those are not family friendly activities. Our first excursion was Halong Bay by Boat. The bay and caverns were beautiful; however, the guide provided limited or virtually no details of what we were seeing. He was very personable, but unable to answer several of our questions regarding the formation of the caverns. The Shore Excursion team tried to address our dissatisfaction of the tour of Halong Bay, but that too was several hoops to go through. The initial Shore desk agent we expressed our disappointment to made us feel like the inept guide was our fault as no one else had complained. She implied by her comments that we were lying. She was supposed to get the manager to talk to us, but it took following up with the front desk twice before we received a call back from the Shore Desk manager 36 hours later who was unfamiliar with what happened even after we had filed a complaint. We had to relive the experience again. Eventually Ms. XXXX refunded 50% of the tour cost. Great news but we were saddened that the tour did provide the learning content required of his school needed to complete his trip report. In all it did not provide a learning experience for us or our son. Although the cruise was not going well our goal was to book another with the onboarding Next travel team. This attempted booking was also a new disappointing experience. Even though we were not excited to be on the Voyager, we thought we would plan our 2020 cruise. Wow, booking early offered little incentive and the Next Cruise booking manager did not seem very concerned that we will be expanding our travel search to competitive cruise providers. Basically he was of little service and did not live up to the hype that we experienced during the frequent cruiser reception. Once aboard we understood from the crew that the Voyager would be going out of service for renovations and modernization after this cruise. However for this cruise we had to endure elevators which were non functional and some partially functional contributing to my husband discomfort as he is under the care of a sports medicine physician and was advised to avoid stairs during the trip. Modernization is definitely needed for this ship as many baseboard tiles were falling off the wall, water for hand washing was unavailable in some washrooms, and stairwell tiles/lighting leading to the casino were broken. Casino display lights were partially functional. As we have stated we encountered numerous other maintenance issues we do not normally encounter on a cruise ship. Tiles were missing or loose, the bed shade was cracked but taped together and the exterior seemed to have rust stains everywhere. RC cruises have always raised the bar for food, entertainment and experiences. However this cruise has recalibrated our RC experience to the level of experience similar to more budget cruises but for a higher price. And end the end not only were gratuities automatically added to our shipboard account now envelopes are being left for additional gratuities for cabin/dining staff. Leaving additional gratuities is a good thing but for first time cruisers they may not understand that the envelopes are not mandatory. In addition, we found that some tours had a $100.00 per person markup when compared to walking 100 yards off the ship and getting the same tour from the local provider. Right now we'd not recommend RC mid level ships for a family cruise nor do we believe our last experience lived up to RC's reputation of service, support, and guest appreciation. Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
We boarded in Hong Kong on 3rd September, we have been loyal to Royal and Voyager is our favourite ship. On boarding it became immediately obvious that something was seriously wrong. The ship was majorly understaffed and we soon ... Read More
We boarded in Hong Kong on 3rd September, we have been loyal to Royal and Voyager is our favourite ship. On boarding it became immediately obvious that something was seriously wrong. The ship was majorly understaffed and we soon discovered that this was due to Voyager going in for a refit immediately we disembarked!. We had booked the cruise as part of a package with a China Tour included and were not informed of the refit plans. I will now list the points that have made me do disappointed and would stated that we had no knowledge that the ship was going in for a major refit when we got off. We paid very handsomely for this cruise too. Stateroom - 3816 - Balcony. Old and tired. Drawers literally falling apart in your hands. Our toilet was unhygienic and we reported this several times. It was not giving enough water to flush waste away and you literally had to use your hands (covered in a shower cap) to help it on its way. Our bed linen was threadbare and not changed once in seven days, despite it being stained! There was one maintenance man, who visited our cabin twice and was unable to remedy the situation with our toilet at all. He was uncommunicative and really did not seem to care. He said he would call back - he never did. So we had to "deal"with the mess for seven days"!! Our tv - this was broken. Five calls to Guest Services over three days eventually sent us a man who said it was broken and due to be trashed once we got off! Well we wanted to use it and after three more visits we eventually got it to work - but we could see four other peoples stateroom accounts on it! Surely in breach of data rules? I told Guest Services who really did not seem to care. I have screen shots of all of these accounts too. The tv worked for one day then gave up - rather like we wanted to do!! Spa - I booked, on embarkation day - for a Fire and Ice Pedicure for 5.30 p.m. on Day 2. I arrived at the spa, which seemed extremely short staffed, at 5.20, and was kept waiting until 6.00 p.m. I noticed that the lone Pedicurist appeared to be running way behind with her client. She seemed more concerned with offering her client a hard sell on products - I could clearly see what was happening - rather than speeding up to meet her booking. At 6pm I went to the front desk and stated that I had to go. It was formal night, and there was no way that I would even have been started by 6.30, and with the treatment lasting an hour, and would therefore not have had time to get to dinner. As it was I missed the Captain's welcome! I complained to the Spa staff - who did not seem bothered. The Manager was not on duty. I then complained to the Guest Services and eventually had a call from the Spa Manager who could not offer me an appointment until the end of the cruise!! Ohh and she did offer me 20% off - I already had a Diamond discount of 30%. She said she would call back and never did!! I lost all faith in the spa. Speciality Restaurants - We booked Chops, Giovannis and Izumi. Chops was good - even though the waitress billed us for a glass of wine that we had free for Happy Hour! Not being able to view our bill on our tv - this was something that came to light later. Giovannis was chosen for our wedding anniversary and was a disaster. We were brought the wrong wine and soup and the waiter argued with us that we had ordered white wine with steak! We never do and when he checked his order he was wrong -he never apologised. He then tried to charge us for Happy Hour drinks ordered at 8.20! We had not had any all night. We were made to feel uncomfortable and hurried. Not a pleasant anniversary experience at all - and we were given a slab of brownie, not a mini cake, as promised. Waiters in Giovannis and Izumi were more interested in serving ship staff in uniform and contractors that were swarming all over the pay restaurants rather than passengers. Our wedding anniversary was spoiled. Izumi was a disaster as the waiter did not know what he was doing - he tried to bill us for the two glasses of wine we came into the restaurant with from the bar!! He then messed up the meal by taking all of the meat and giving us a long demo in how to use the hot stones. Our Speciality restaurant experience is not one that we would pay to repeat. There were little or no staff, staff in Johnny Rockets uniforms in Izumi and, on the whole, our speciality dining experience was not one we wanted to repeat. Food in the Main Dining Room was just ok. Our waiter was insistent that we order our dessert with our starter and main course. We never do this and eventually got him to relent on night two. It later became obvious that he was fetching all three courses at once - our mains were always lukewarm and ice cream always melted! The Captain, save one at muster drill, made no daily announcements at all. He was inconspicuous by his absence and did not even show up at the Top Tier Event. Similarly, the Cruise Director was rarely seen. The lifts were almost all out of action or not working properly and one whole set of four was dismantled around us during the cruise. The ship was being broken down on our last night. We were very close to the Library and this was broken down overnight and kept us awake.We later found out that the ship had taken on 120 engineers who were on board to start the 'rip' out under the guise of 'repair' men. The main lifts had large green nets over them and were out of action the complete holiday - we were told they were being repaired - the engineers showed us that they were actually being ripped out...You couldn't even wait for us to get off the ship. Out of the remaining lifts, two were broken, one broke down on day three. A member of the Ents team told us that the ship was being run on a skeleton crew and that those that were on were new or coming to the end of their contracts. The bars were woefully understaffed. I reported on two occasions that food in the Windjammer at breakfast was not cooked, in fact it was still ice in the centre. This was the corned beef hash. The Chef simply muttered at me and stirred the pan up! Raw food! There are warnings all over the ship about under-cooked food and we are offered it for breakfast. Friends also had raw chicken in their chicken burgers!! It was generally felt that the ship was being wound down around our ears. We got lack-lustre shows. No welcome aboard or Farewell shows. None of the usual napkin waving in the Main Dining Room either. Service there was certainly not the usual standard.. All in all we feel that this cruise fell woefully short of what we would expect from Royal Caribbean. We did not get some cheap offer on this cruise. If you were not prepared to give us the full Royal service then there should have been concessions on the ship - there were none. I am a Group Tour Organiser here in the UK and following this cruise would not seek to book any of my groups with you or recommend you. We were considering a group cruise in the Caribbean - this is now in doubt. Read Less
Sail Date September 2019
Embarkation and cabin: We embarked in Hong Kong for a 7 night cruise via Vietnam to Singapore (after to land tour in China). We were travelling with friends who were experiencing their first cruise (we've done over 20 and this was our ... Read More
Embarkation and cabin: We embarked in Hong Kong for a 7 night cruise via Vietnam to Singapore (after to land tour in China). We were travelling with friends who were experiencing their first cruise (we've done over 20 and this was our 3rd with RC). Embarkation was very quick and easy, as Voyager was the only ship in port that day. Our 'spacious balcony cabin' was ready for us (12:45 ish I guess) and was a lovely surprise: very roomy with a 3-seater settee, space around the bed and the usual type of bathroom area and enough storage space for 7-14 nights. Balcony quite small but fine - it was very hot and humid so we only really used it early in the morning or late at night. Our cabin steward was great and kept everything immaculate - we loved the towel animals he provided too! We expected it all to be a bit worse for wear as it was gong into dry dock immediately after our cruise, but I can honestly say that it was fine - a little tired certainly but nothing too major. There was no shampoo/conditioner or body lotion provided - just the shower gel in the container in the shower area. That's a first in over 20 cruises, but we'd bought our own, so not an issue, but an unexpected omission. Dining: we chose Mytime dining and were accommodated without having to wait (there were 4 of us together), sometimes sharing with 4-6 others and sometimes as a 4. We never booked a time as that was the point of Mytime, I thought, and those who had booked had to wait in a much longer queue to get in - weird. The food was mostly good with generous main course portions, but more repetitious that we are used to and not as much choice. There seemed to be either several fish dishes or none offered (except the salmon, on every night and was very dry my friend said).They now charge a large supplement for lobster and surf and turf etc. The 3 top desserts each evening were 'new' with all the rest repeated every night and the only ice-cream on offer was the standard vanilla, strawberry or chocolate. Where was the salted caramel or stem ginger etc etc? Disappointing. The Windjammer food was fine although manic and difficult to find a seat at times, especially for breakfast when in port. It closed at 9pm each night, so nowhere for late night snacks/hot chocolate if that is your thing. Drinks: the cost was exorbitant for us , with the poor $ / £ exchange rate currently and then 18% gratuity on top of that even though we had to wait at a bar ourselves on the open deck just to get served. There were a lot of people on the drinks package so they were keen to get served to get their money's worth. This is the first time ever that we have seen a number of people worse for wear from drinking. Inevitable with the cost or availability of drinks packages we suggest, though many of you will not agree. Needless to say we enjoyed the bottles of wine we were allowed to bring on board in our cabins (1 per person) and didn't bother buying much else. Doesn't make or break our holiday fortunately and at least we weren't pestered every two minutes to buy a drink. Entertainment: the ice show was amazing; we enjoyed all of the shows in the theatre, but were confused to see it only about a third full each night, as often you have to get there early to find a seat. There was more getting up and going out for another drink than usual too, which was a bit rude and disruptive to both cast and fellow travellers. Because this ship has an inside Promenade, this had an affect on other entertainment venues - the loud music in the Promenade completely dominated the poor pianists in the Schooner bar, so they or we gave up. There was a gap in entertainment offered between about 8:30 to 9:30, which is exactly when we were looking for something after dinner and before the show: obviously it was all centred around the fixed dining times. Overall, very disappointed - not in the quality of the entertainers, but in the venues: too small, not enough seating or overwhelmed by other music. There were plenty of quizzes if that is your thing. Open decks: as usual there were a lot of sunbeds with towels/stuff on them and no-one in sight for hours, but unless the staff do something about that, so it will continue. enjoyed the pools. There were very few children on board, but those that were were great. Excursions:The ship's excursion information before boarding was disappointing: we managed to book 'Saigon on the own' for a good price a few months before we went but Halong Bay was already fully booked and there was nothing showing for Chan May in the month or so before we left and only Vin Pearl resort in Nha Trang. When contacting RC in 3 different ways to try to find out if any more excursions would be available, I had 3 conflicting answers and was still none the wiser, so we booked with local companies for Halong Bay and Da Nang and did our own thing in Nha Trang. The ports lecture therefore was a hard sell on the excursions they had managed, eventually, to provide, but too late for us (and very expensive) and no useful information for those wanting to be independent. They were, instead, saying that there was nothing there and no way of getting anywhere,but there were taxis at all ports and some excursions possibilities, but I am glad we had made prior arrangements. Ports: Halong Bay: the giant rock formations are awesome and so we took a local company boat trip. Either book beforehand (Ha Binh) or walk out of the port and there will be opportunity to book there and then (full day goes at 9:15; half day at 8:15 I think). Da Nang (from Chan May, about an hour away from anywhere you want to see): nothing at the port except some stalls for souvenirs and plenty of taxis). We joined a group from Cruise Critic to go the Ba Na Mountains by cable car (for Brits, this is a bit like a more modern and larger Isle Of Wight Black Gang Chine!). We had a great day out. Nha Trang: a tender port, so quite late getting off as those on ship's excursions had priority. Turned left and headed past the stalls towards the jetty and managed to negotiate a 2 hour boat trip for 6 of us all around the islands instead of being taken to Vin Pearl or one of the other islands where you have to pay to land / use the beaches and, I assume, the facilities. Then took a taxi ($10 for the 4 of us) to a lovely beach area the other side of the port (turn right out of the port and hail a taxi as it is much further than we'd thought). Had a very enjoyable swim before hailing another taxi back - plenty available. Another lovely day. Ho Chi Minh: took a ship's excursion so were given maps and some helpful information then left to our own devices for 6 hours. Very hot and some heavy rain, but we enjoyed exploring on our own and trying our skills at haggling in the market. This was good value as we booked and paid for it quite early on. Disappointing, Royal Caribbean, on a number of issues important to us, so it unlikely, unless the itinerary is amazing, that we would book with you again anytime soon . Read Less
Sail Date September 2019
We went on this cruise with some friends because we wanted to take a cruise in Asia and it had to be in a very limited 3 week time frame. Cruising out of Hong Kong to Japan was very easy because it required no special visas. ... Read More
We went on this cruise with some friends because we wanted to take a cruise in Asia and it had to be in a very limited 3 week time frame. Cruising out of Hong Kong to Japan was very easy because it required no special visas. First, the cruise itself was very enjoyable. We all enjoyed the ports of call and the cruise staff. However, the Voyager itself is in a sad state. I had seen the reviews beforehand lamenting the state of the ship, and I took them with a grain of salt. Once I got on the ship, I saw for myself that she is in a state of fairly bad disrepair, especially for a Royal Ship. I know that she is going into dry dock very soon to get 'amped' but that is no reason for the company to let the ship fall into this state. On first appearance, the ship has way more rust than any other Royal ship I have seen. When you are returning to the ship from port and look up, it is very evident and looks bad. I am not sure why they havent spent more time cleaning this up The elevators were a very bad problem. 2 of the 3 forward starboard elevators were broke all 9 days. As for the central elevator usually 1 of the 4 was out at all times on both sides. Sometimes 2 elevators would be down. Additionally, even when they were generally working, there were times that they couldnt stop at certain floors because they doors wouldnt open properly. There were also problems at many bars where equipment was malfunctioning or broken, such as with soda dispensing. They also had a lot of AV and IT issues when setting things up for events in the public rooms This was all very disappointing and I expect better from Royal. I am not sure if it is just this ship, or how things run in Asia in general. Overall, the staff was great. The Cruise Director staff was wonderful, Specialty restaurant staff was great, cabin staff was great This was also my first time on a cruise where the majority of passengers did not speak English. Most of the passengers here spoke Mandarin, so many of the events were held in Mandarin. One thing I like was they added a Hot Pot as a specialty restaurant in the Windjammer at night. It was a really good idea and we went twice Overall, I enjoyed being on the Voyager, I just hope that they can fix all her problems in dry dock and they dont let her fall into disrepair again when she is done Read Less
Sail Date July 2019
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is ... Read More
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is accepted in the dining restaurants therefore no need to pack jacket, ties or evening gowns. Splash pools on deck are used by swimmers determined to do many lengths as possible leaving little room for those who wish to relax. Extremely difficult to find a seat in the windjammer as whole families occupy tables for hours on end, despite announcements by staff. The same applies to the casino. Disembarkation is restricted if you do not book one of the organise excursions. On the plus side the places, beaches & people in Vietnam are amazing. Unable to get into the Ice show having tried at every opportunity Overall very disappointed with this cruise. We are currently Emerald members. Read Less
Sail Date July 2019
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation ... Read More
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation in Hong Kong is not great. Kai Tak Terminal is very busy because this ship and Dream Cruises are both embarking on the same day. The queues are very long. Fortunately because we have two elderly people among us we could join the special elderly queue for check-in. Then the worst thing was the zig-zag bridge that connect the terminal with the ship. I completely fail to understand why this winding zig-zag bridge is necessary when a direct birdge (airport jet bridge) can do the same job! The ship is in good condition. It does not immediately feel like it is in need of dry dock work. (But it is going to dry dock in September.) The staterooms were not yet ready and we were told we could take lunch in the Sapphire Dining Room, so we made our way there. Lunch was buffet style and it was fine. After lunch we went to our rooms. We had a promenade view room and it was rather roomy for a cruise ship with two sofas. Our stateroom attendant was Iwayan, he was very good and he opened the connecting door between our room and my in-laws room for us as soon as we requested. The dining on the ship is okay. It is nothing to write about. Some of the food in the dining room can be found again in the Windjammer at late night snack time. The ship is consisted of a majority Hong Kong and China people and some of them seemed determined to eat back their cruise fare. Well, given the food served I think they had a hard time achieving that goal. For the ports, Chan May is really far away from Da Nang. We hired a driver for a day trip to Hoi An but he could not come into the port because our tour company is not "sponsored" by RCCL. We had to pay another driver to drive us out of the port gates to meet him. But he was not a very good driver as he could not speak much English and he took us back from Hoi An 1.5 hours earlier than agreed. The worst thing was he would not enter the gates of the port as promised. So we did not tip him and made a complaint to his company. Many RCCL "sponsored" tours came back late from their tours and the ship did not sail until 17:40, as opposed to 17:00. We were still approaching Nha Trang when we took our breakfasts. As this is a tender port we had to wait for our tender time. RCCL "sponsored" tours and group tours all went ashore before us. We only got ashore at 11am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. The entertainment on board were only so-so. One night we had an American singer who performed as many Chinese songs as English songs. He was okay but I saw a Caucasian family of four looking rather bored as we boarded the lift outside the theater. The Ice Skating show Ice Odyssey was fantastic. We watched it and then strongly recommended my mother-in-law to go. She went and she was amazed as well. We had a plain sailing back to Hong Kong after Nha Trang. Nothing to report. We also got back before the Dream Cruises ship so we got away okay. Some of the things we really couldn't get our heads around were the lack of technology on the ship. I could not believe they had to write a number on our Sea Pass cards to indicate we had watched Ice Odyssey. Also in the dining room we had a waiter come to us to write down our room number every night. I mean, aren't we in the 21st century? Can you not just scan my Sea Pass card for that? Also, the in-room television had so little choice of channels. When I was on Quantum of the Seas it could receive a TVB J2 channel but here there is only one Chinese channel which recurred the same content all through the cruise. There are loads of Chinese satellite channels in the region and that's the best they can tune their tv sets to? Once again RCCL, we are in the 21st century! I wish I had downloaded a Samsung remote control app to my phone so I can plug in my mobile hard disk to the tv and watch the movies I have in it. The service provided by all the waiters, servers and room attendants were very good. They worked really hard to keep the ship clean and the service going. I applaud them because with 3,000+ guests (many are children and elderly people) on board it was no easy thing. Read Less
Sail Date July 2019
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't ... Read More
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't believe how bad this ship, staff and ports were and the amazing corners that RC is cutting to save costs. First, the service was awful. It seems that staff has been cut by 40% versus other cruises. Bars are packed, the windjammer is always packed and crew members just seemed overall annoyed with passengers. One of the funniest (in an awful way) anecdotes to capture how bad it is was that they don't allow you to pour your own water or coffee at the Windjammer. The problem is, half the coffee machines and ice machines are broken, so there are only ever 2 stations that are fully functioning. So this creates long lines at every station, just to get a cup of water. At times 15 people would be queued up, snaking between tables waiting for water. The staff had no urgency or worries about this. At one point I was standing there for 3-5 minutes while a crew member was watching individual cubes of ice fall into a bucket from a dis-functioning machine. So finally I went behind the station to pour my own coffee. Comically bad. The ship itself is tired and worn out. Rust everywhere, stains on the carpets and a general musty smell. Our hallway on floor 7 had a roof leak so there were buckets of water dotting the halls catching drips and huge fans running all day to try and remove the growing mold. The internet almost never worked even though we paid for the "streaming" package. One day it was down the entire day and didn't work at all. The pool chairs are nasty and outside decks have dirt and stains all over them. It just looked tired and worn out everywhere. The Vietnam ports of call were nightmares. Large container ports and if you didn't make your own plans you would be completely out of luck. The tender process was comically mismanaged. It was supposed to begin at 9am and didn't start till 11am. So there were scores of people lined up on the stairs, angry and hot. Finally they just started loading people onto the lifeboats regardless of their ticket number so people who had been waiting for 2.5 hours were passed by people who showed up 15 minutes earlier. Tempers were beyond hot. Overall, this cruise ruined RC for me. I brought a list of concerns to the Guest Service deck and the exact response was: "thank you for your concerns. Unfortunately we've heard these things from hundreds of others and there isn't anything we can do. Thank you though for not shouting at me like most other people have been. Hopefully this ship is dry docked soon because there is nothing we can do." My last comment is about the leadership. I think there is a serious concern with the Captain of this ship. It doesn't get this bad without poor leadership at the top. I was actually sad when I attended the exclusive crown and anchor night and he was giving out years of service recognition. An employee was getting their 5 year award and he butchered the pronunciation of their name. He just laughed and said "oh well, it doesn't really matter anyway." How awful....inhuman and embarrassing. I felt so sad for this crew member who had given 5 years of their life to RC and was then laughed at in front of the entire room because the Captain not only didn't know their name, but didn't even care what it was. Read Less
Sail Date April 2019
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed ... Read More
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed aboard the Voyager of the Seas. Normally we have thought Royal Caribbean lines to be a slightly better cruise line than Princess and certainly heads above Norwegian Cruise Lines. After this cruise I believe Royal Caribbean may be showing signs of a major decline. Possibly this is just a worn-out ship with poor leadership. Specifically on the Voyager this cruise, I would say there is not one specific thing, but death by 100 paper cuts. ⁃ Ship is dirty. Look at the ledges or the the hanging decorations in the main centrum. They are beyond dusty. Room service was pretty good. It is specifically the public areas that are filthy. ⁃ Ship is old and desperately needs an update; many broken items. Fridge in our room did not work. We asked them to fix but they could not. Lights out on art in stairways. Ice cream refrigerator quit working at Ben and Jerry’s resulting in soupy ice cream. Ceiling canvas in pool areas rotting. Rust on balcony of our room. On and on…. ⁃ Dining staff is way over-tasked. We waited an hour+ each night between appetizer and main course. Food is fine but not as good as other ships. What is with not passing out bread anymore or taking order of desert with the main meal and the cheesy one page menu? Or what about the sales pitch on the bottom of this cheesy menu for a steak from Chops? Seems like Corporate is looking to squeeze every bit of revenue out of everything they can. ⁃ Captain is a slug. We went to the Captain’s appreciation event. The Captain spoke and recognized the crew. One crew member in specific had five years dedicated service. The Captain attempted to pronounce her name and when he could not pronounce the name, he said, “Whatever. It does not matter” and she came to the front to have her picture taken and looked very humiliated. What kind of leader does this in front of 150 people? Why not practice the name beforehand? How would he like this public humiliation for his years of service? ⁃ Shore tender was the biggest joke I have ever seen. They promised the first tender at 9:30 AM; it did not leave until 11:00 - no announcement- just make people stand in line for 2 hours in a hot-as-hell hallway. ⁃ Windjammer sucks on this ship. NEVER were there enough seats! Not on the first day, nor subsequent cruise days. WHY? Do you want to know why??? Because the hacks at Corporate decided that since this old hulk-of-a-ship made in the 1990s did not have a “Chops” restaurant, they would take 25% of the Windjammer space and put a Chops there in it’s place. More revenue, after all. So it sits empty while we stand with a plate of food. ⁃ The staff seemed unhappy, distant (in attitude) and some I got the feeling were resentful. One man I observed appeared as if he could ‘snap’ any moment. We had a good time in Asia despite these hurdles and really, anyone who can even go on a cruise ship is a lucky dog in this world. However, at the same time, Royal Caribbean (on this trip) did not meet a high standard at all. I would give this ship at the most 2 out of 5 stars. Maybe one star. I would not book a cruise on this ship. I wonder if my days of sailing with Royal Caribbean is coming to an end. Read Less
Sail Date April 2019
Hello, I am in a position to be reviewed online to form service so I always ask, should I do this? And you know what, I should because telling the truth makes the world a better place. And RC needs to know and read a common experience so ... Read More
Hello, I am in a position to be reviewed online to form service so I always ask, should I do this? And you know what, I should because telling the truth makes the world a better place. And RC needs to know and read a common experience so they can there support and advertising. First the ship is amazing, food tasty, and mostly ALL good, like five stars good. I cruise a lot and will stay on RC as I know hem. But when one two or three things go wrong, it starts to leave a bad taste. My biggest gripe is: THE FALSE ADVERTISING FOR STREAM INTERNET SERVICE. Internet is horrible and we pay tooth and nail to get a weak signal. RC will eventually Get a Class Action and get sued for false advertising. Why say you can provide a service when you cannot? Be real. Say, we will charge you half as we can only get you weak signal. Instead they lure you to pay upwards of $80 a day (four devices for nothing) I know I talked to management an got the real satellite skinny on how internet works. It does not work reliable but you'll pay anyway. RC- DO NOT FALSELY ADVERTISE-IT'S WRONG. Maybe this only happens on international waters, but cruisers beware and research before you buy. RC tell the truth. Secondly, what's with standing in lines at excursions when YOU are giving the ship money. Lots of profit in these marked up excursions. I know just look at Expedia activities and you will see the mark up. If you take our money, give staff of four so there is non line. You hate our vacation that we paid for. Lastly in room service Its a ice bonus. But two of three order so far are wrong. Of you can say, well they are busy, but again this is a staff issue or a QM oversight issue. Why should we duffer and thin k we need ot our our needs last? Do you get wrong service in Las Vegas room service, usually no... then add a manager to review plates before they go out. Worse yet, they call you three time to tell you they are out of something or you have the wrong menu. Ok this might sound petty and. maybe it is. But tow for three. Oh yeah I have not send my third order. Its sitting there as breakfast to be eaten, so we will see. I get cruises are are like "zoos with lots of people,' not all of them are nice BTW. But RC beef up the service, tell the truth. Other than than that, Most RC offerings are amazing, boat is spotless, and most staff greet with smile. The other cruiser's on the other hand, I have never seen so many push there way to first in line. It's like the "girl is invisible." So now I start to push forward like them, and my kids say I am rude. I say: "do as the Romans did and claim your space." Sorry of grammar errors. I'm on my way to excursion. But you get the general pic here. Read Less
Sail Date April 2019
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin ... Read More
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin Karaoke. Half the shows were disappointing. Dance classes over crowded. Few Westerners got open dining time. Most 5.30pm or 8.30pm. Changing very difficult. We had booked anytime dining but got told 5.30pm - not possible to change. Cigarette from the casino strong and wafting up and into other areas, making adjoining areas out of scope for non smokers.. Great service from some (sadly not all) restaurant staff and cabin crew and large balcony rooms the positives. Great gym size, but most activities one has to pay for.. like no craft, cake decorating $US35. Queue for a while for rock climbing. $US12 yoga. Shore excursions a hit and miss with Vietnam spa bad English and taking us to the wrong (better) then taking us to a more commercial (disappointing) site. Another Vietnam tour guide was Excellent in comparison. Read Less
Sail Date August 2018
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the ... Read More
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the looks of her, she should have been there last year. * The hull is a patchwork of rust and paint. Usually, they paint them so much that it always looks beautiful. * The carpet in the hallways is dirty and has numerous holes where luggage is left. * The public restroom floor baseboards were gross. There are not enough restrooms in public areas which results in long lines after events. The entertainment was lacking. The productions shows are always wonderful and the Broadway in the Movies was especially great, with numerous costume changes throughout. And the skating shows are always amazing considering the small ice surface and the movement of the ship. Other than that, the theater shows were lacking. One juggler (?) just thought it amusing to continually drop things. The comedian was not funny and the singer from the Philippines was fine but not very entertaining. Many people walked out of all of these shows before the end. We traveled from Hong Kong to Singapore. It was disappointing not to have any speakers to help us learn about that fascinating part of the world during our sea days. Our cabin had no coffee table so the only place to eat was on the balcony. Unfortunately, it was so hot we had to rush to eat and then run back in. Then where are we to leave our room service tray?!? I'm not sure where anyone could eat in an inside cabin. The dining room staff is obviously overwhelmed. We asked for a table of 2 but were assigned a table of 9. The tables are so squished together that the staff has trouble serving. One couple was consistently 15-20 minutes late and then the staff would slow our service for them to catch up! And the food was just plain boring and awful. For example, the JUMBO fried shrimp was 4 very small pieces with rice. They could be swallowed in one bite...that is not JUMBO! The Windjammer was JAMMED! There's lots of food stations which is great and it's huge but we struggled every time to find a place to sit. Overall, I would describe this cruise as very disappointing. We were in a wonderful part of the world and we would have appreciated enrichment and entertainment that reflected Southeast Asia and enhanced our trip. We know RCCL can do much better! Read Less
Sail Date August 2018
Advertising price, itinerary. Being our first cruise we were looking for value inclusions. We accepted the varied reviews but made our decision based on what we were looking for. My Dining Time, quality table settings, sparkling white ... Read More
Advertising price, itinerary. Being our first cruise we were looking for value inclusions. We accepted the varied reviews but made our decision based on what we were looking for. My Dining Time, quality table settings, sparkling white tablecloths and the wait staff so attentive, cheerfull smiling at every sitting. Quality meals, breakfasts, lunches and dinners. Windjammer excellent variety also quality produce. We didn't dine in any of the speciality restaurants, just not our style. A king bed, ocean view with balcony. Our room attendant was very pleasant always smiling, efficient and enthusiastic for our enjoyment. This ship delivered more than we were expecting. Cruise Director Michelle and her team delivered fun, exciting entertainment with such enthusiasm, this made it so easy to meet and create new friendships. Stage shows were professional and so entertaining as was the Ice skating show. Proformers, technicians all involved should be congratulated for their expertise in putting them all together. So impressed with embarkation in Hong Kong, easy stress free, with approximately 3-4 hour time frame. Singapore was not so easy, but remember we were all getting off together in a tighter time frame. So yes we enjoyed our first cruise and look forward to organising another. My advice don't take negative reviews seriously, take out what you consider fair. Read Less
Sail Date August 2018
1 embarkation hong kong 20 mins taxi to ship 2 3disembarkation 30 mins cabin to taxi 3 ship signs of rust on hull otherwise very clean and smart 4 cabin js1630 clean smart well appointed kettle bath fantastic storage 5 main dining room ... Read More
1 embarkation hong kong 20 mins taxi to ship 2 3disembarkation 30 mins cabin to taxi 3 ship signs of rust on hull otherwise very clean and smart 4 cabin js1630 clean smart well appointed kettle bath fantastic storage 5 main dining room very good food sometimes a little cool buffet excellent choice last lunch 4 choices of roast meat etc room service excellent speciality Italian well worth surcharge 6 entertainment something for everyone theatre shows good ice show excellent schooner piano bar outstanding.7 sevice excellent across the ship 8 all ports excellent organised visits smooth and enjoyable.3 experienced travellers from uk and south african a memorable holiday fellow cruisers a mix from many countries Australia usa uk China India etc all mixed well chinese university students were brilliant company.cruised often never before with royal c but would again staff always smiled and ensured you had a perfect holiday cruise package was fantastic and bar service always fast and inefficient Read Less
Sail Date August 2018
Your fellow guests - 2000 Chinese so be prepared to be pushed and shoved around. Everything on board those cruise is squarely aimed at the Chinese market, I wouldn’t have minded at all if the food had been first rate but sadly, it was ... Read More
Your fellow guests - 2000 Chinese so be prepared to be pushed and shoved around. Everything on board those cruise is squarely aimed at the Chinese market, I wouldn’t have minded at all if the food had been first rate but sadly, it was not. Food:: substandard with Chinese food done badly, Western food even worse. Cabin: old, needs refurbishing Cabin amenities: generic bulk bought cream, nothing remotely resembling branded products Entertainment: laughable - apparently the 2nd runner up in the 2015 The Voice Phillipines qualifies as “first class entertainment”. What a joke. Thank goodness I took a book. Movies: child friendly, nothing for adults Cable tv - on a loop, watch the same news for 5 days Luggage: got held up in Secuirty for 7 hours, eventually had to get it myself and lug it up 9 decks. There’s a smoking area next to the pool - how healthy. Read Less
Sail Date August 2018
Compared to our previous 12 cruises and as Gold status members, our overall experience was extremely disappointing. * Food was ordinary to say the least and totally unacceptable everywhere on the the ship except for the specialty ... Read More
Compared to our previous 12 cruises and as Gold status members, our overall experience was extremely disappointing. * Food was ordinary to say the least and totally unacceptable everywhere on the the ship except for the specialty restaurants which we were forced to attend to enjoy some sort of quality food/service. To be served mashed potato, carrots and brocolli with almost every dish served in the main dining room (including Jumbo Prawns on formal night) shows a complete lack of skill and judgement by the catering management. * We experienced extreme rudeness, loud unacceptable crowding from the mostly Chinese passengers on board. * The staff were inadequate to handle this behavior and it was generally accepted. * Royal Caribbean displayed a complete lack of health and comfort or consideration to allow smoking in the casino on board so that their profits were not affected by the loss of the mostly Asian patrons. * Forced to make a formal complaint about our totally incompetent tour guide which we purchased on board for our day trip to Osaka. We would find it difficult to consider another Royal Caribbean cruise in future due to the consistently poor standards and cost saving measures. Read Less
Sail Date August 2018
The issue that I have experienced was: This being our 5th/6th RCI cruise we know what to expect generally and that is why we like to cruise with them. Due to the circumstances not highlighted in advance to us, many of the services ... Read More
The issue that I have experienced was: This being our 5th/6th RCI cruise we know what to expect generally and that is why we like to cruise with them. Due to the circumstances not highlighted in advance to us, many of the services provided were either not available or changed for the worst etc. Examples are - 1) No set table for evening dining. This meant that queues formed each night as the staff struggled to place parties on tables that had space. 2) This meant that you never knew who you would be sitting with or who the waiters were likely to be. No relationships could be formed with either our fellow cruisers or the waiters who usually go out their way to know and understand your needs, likes and dislikes. 3) Menus poorly explained and lack of vegetarian options. 4) Food served at a lukewarm temperature. 5) Very poor sized portions unless you ordered the main dish of the day. 6) Lunch menu served in the main restaurant offered no Vegetarian options and it was so busy, no one was able or willing to help. 7) Due to a full ship, tables were almost impossible to obtain in the Windjammer (self service eaterie) even though they continually requested for people to vacate tables when they had finished eating. 8) Same problem in the morning at breakfast time but midway through the cruise they began opening the Chops Grill Room as an overflow which did help. 9) The virtual balcony in our stateroom,half the time did not work or the clarity was exceptionally poor. The room steward reset it regularly but in the main it was a waste of time. 10) The Windjammer/Ice cream machines had very restricted opening times which meant that should you want a refreshments outside of the limited set meal times, the 3800 passengers had a single option of the 5th floor coffer bar which obviously could not cope with the volume of people wanting to take advantage of this facility. 11) When leaving the ship on the last day, due to their being a second cruise liner also in port, the customs in Hong Kong could not cope with getting people through the necessary checks and out the terminal. We waited 40 minutes and were still far back in the numerous queues. We had booked RCI transport and only after our long wait did someone come looking for us (and others) to get us quickly through the crowd and onto the coach as it was delaying the transport of people to their hotel, railway stations etc. 12) Regular RCI cruisers were disgusted at the way this cruise was handled are like us were totally surprised at the poor level of service. First time RCI cruisers all stated that it would be their first and last RCI cruise. It occurred on: 10/08/2018 Read Less
Sail Date August 2018
We sailed from Hong Kong and walked to the terminal. On arrival there was no signs or staff. As it was raining we headed into the first door we saw. We walked through the terminal looking at maps to work out where we needed to go. Finally ... Read More
We sailed from Hong Kong and walked to the terminal. On arrival there was no signs or staff. As it was raining we headed into the first door we saw. We walked through the terminal looking at maps to work out where we needed to go. Finally we found what looked like the right place to be told no you need to go downstairs. We finally found the port staff and checked in. As we approached the ship our passports where taken from us. We was not told before hand this would happen. I went to take my landing card out but was told to leave it in. Once onboard we where very happy and the ship looked good. We got a drink and walked around the ship. We had early dining so we got ready and headed to the long queue to go for our evening meal. As we where getting to the front of the queue the line started to slow down. By now it was 6.15pm and dinning was 5.45pm. Another 5 minutes passed and we where still in the queue. 3 dining room staff where stood around the door. I finally asked what is happening and they said the dining room was full. I had to ask, no one was coming to inform us what was happening. We expressed that we had early dining to be told there is no assigned dining on this ship. We explained we was asked to choose and was told no it's an Asian cruise so no dining options, you just bascially turn up and hope there is a table. Obviously not impressed as we choice this time to dine and expected to, just like on other cruises we have been on. After 5 minutes of talking we asked if we would be assured of a table at 8pm and was told we would. Just come to the front of the queue and stand by this wall and you will be seated straight away. They also said this has never happened before but for other staff members to say it always like that so where not impressed. So on return it's another free for all with the guests and the dining staff didn't really know why we stood there. Communication was horrendous but we did finally get to sit down. All in all no assigned dining and we didn't sit on the same table each night with the same guests to share our adventures of that day which we where looking forward too. Before we left home we did alot of research on the ports and where to go and what to see. We obviously know due to weather conditions this can change but once we arrived in Okinawa we had to go through immigration. We where not informed of this when we booked our cruise or any day before we sailed. This took one and a half hours so the plans we had made we where not able to go ahead with due to losing so much time. It was very disappointing as we could have been informed of this before hand and not got our hopes up of visiting the places we wanted too. We also planned to get day travel cards in Japan but this was not possible as our passports where taken off us. They would only except the original passport and not the photocopy we had so this cost us more money to travel around. ALWAYS WATCH THE BAR STAFF MAKING YOUR DRINKS! We do not blame the bar staff as this happened several times at several different bars with several different bar staff so they are clearly told to them to do this. But they would use house spirits instead of branded spirits. We often had to stop them or ask them if it was our drink they where making. One bar server was like ermm no no that's not yours when we pointed out he was using the wrong spirits. They would happily replace it and make a fresh but this shouldn't happen in the first place and it is illegal. We are not big gamblers but we do like tonhave a little play on roulette. Unfortunately this was not possiable due to the higher game limits. Basically because it was an Asian cruise they increased the minimums which meant we couldn't enjoy a game. The staff confirmed it was because it was Asia, but what about the rest of us on board. Please the Asians but not the rest of the world. I guess it saved us money by not gambling! There was plenty to do onboard and the rest of the cruise went by smoothly ( but still watching what our drinks where made with )until we collected our passports. As we gave our room number and where passed our passports my landing card was missing. The staff member said you can get another one at the airport. Obviously I was annoyed and said why should I waste my time at the airport when its the companies fault. She said it's one of those things and tried to usher me away. I didn't go anywhere and said can't you check through the box. She eventually said she would have a new landing card delivered to my stateroom. Why could she not have said this in the first place?? Really sorry but I can get a replacement sent to your stateroom. No fuss and the situation dealt with but instead she couldn't be bothered. A new landing card was delivered to our stateroom along with my missing landing card. It really wasn't that hard to sort a small issue. We did enjoy the cruise and ports and the ice show was amazing but it's the little details that are making us think if we should cruise with royal carribean again as this hasn't happened on our other cruises with other cruise companies. Read Less
Sail Date August 2018
My wife and I chose the cruise as it was going to Japan where we had never been. We were never advised by Royal Caribbean or the travel agent that the cruise would be mainly occupied by the Chinese. I have nothing against Chinese but ... Read More
My wife and I chose the cruise as it was going to Japan where we had never been. We were never advised by Royal Caribbean or the travel agent that the cruise would be mainly occupied by the Chinese. I have nothing against Chinese but when it came to dining they occupied all the tables and chairs in the Buffet restaurant. After they finished their meals they would not leave the table but would sit talking and playing games on their phones. They put out an announcement for people to vacate thr tables after their meals so that others could sit down, but they did this in english and not Manderin. When I complained to the catering manager only then did they start making announcements in Mandarin, it didn't make any difference. It is the worst experience my wife and I have had on a cruise. When we booked the cruise no one advised us that the cruise would be occupied with mainly people from china. I understand that there was only about 400 westerners and over 3,000 chinese on board. The food was very repetitive and you had to fight your way through the Chinese to get to the food. If you went down to the Boardwalk Cafe to get a coffee and a sandwich the area was again occupid by the Chinese. They would just be sitting there playing games on their mobile phones and talking. We considered the entertainment was very ordinary The ship is getting old and needs an over haul. We had a Balcony cabin which was good and the attendant was excellent. When we got to our first port of call it was a public holiday and everything was closed. We have traveled with Royal Caribbean before but I am sorry to say we wont be travelling with them again. Read Less
Sail Date August 2018
Last minute deal still in summer so sail in 2 rooms with 2 elderly and a 11 old boy。overnight stay in Naha means lots of time ro sight seeing and shopping. We did a shore wxcursion wirh the RCi to mid okinawa a cillage to see how eople ... Read More
Last minute deal still in summer so sail in 2 rooms with 2 elderly and a 11 old boy。overnight stay in Naha means lots of time ro sight seeing and shopping. We did a shore wxcursion wirh the RCi to mid okinawa a cillage to see how eople lived in the past and a sunset beach in a us navy base. The next mor.ing we did the tour by taxi to the castle and had lunch in tge cafe there. Nice. Eat the blue ice cream. Good. Try the salty ice cream and bisxuit also good. We enjoyed the outdoor movie almost be there for all the movies and son liked the adventure ocean and the arcade. Climb the wall great fun esp when l hit the bell. Lots of chinese from mainland china we are chinese from hk. See they improve in etiquette over the years no spitting of sputum or shouting. Only kids screaming happily. Read Less
Sail Date August 2018
We chose this cruise as an interesting initial itinerary attracted our attention. Unfortunately Boracay was changed due to its closure but we decided to continue anyway. The alternative port was Subic Bay was did not have very much to ... Read More
We chose this cruise as an interesting initial itinerary attracted our attention. Unfortunately Boracay was changed due to its closure but we decided to continue anyway. The alternative port was Subic Bay was did not have very much to offer close by. I wouldn't really recommend Subic Bayu as a destination (nothing to do there) although the local people were very friendly. If you do go there try the Crab and Belly restaurant - excellent food at an excellent price. It was a shame that the port visits coincided with a level 1 typhoon warning which basically meant it rained heavily but giving into being wet made the excursions easier. At the completion of the cruise we took up the day tour and airport drop off option which saved considerable angst about what to do with luggage. This cruise was perhaps 85% Asian and despite some subsequent complaints I have heard about that, I found there were no problems or issues in fact it added to the adventure of the cruise. The food was primarily and understandably aimed at that demographic so I took the opportunity to explore the wider than usual food options available. The entertainment was excellent, even though the shows were the same as when we originally sailed on Ovation. Read Less
Sail Date June 2018
Did 3 short B2B's on Ovation out of Hong Kong And Shenzhen and enjoyed all of them. Loved the mix of different cultures on board. Not our first time on this class of ship so felt like home before we even boarded. The service and ... Read More
Did 3 short B2B's on Ovation out of Hong Kong And Shenzhen and enjoyed all of them. Loved the mix of different cultures on board. Not our first time on this class of ship so felt like home before we even boarded. The service and friendliness from the crew was as good I have seen on any ship. Food was good, mainly geared towards Asian tastes but still plenty of variety. One of the cruises had 4600 passengers on board but it didn't feel like it with many areas like the bars or Solarium often being rather quiet. The cruise from Shenzhen was mainly chartered by a music group from China and we really enjoyed the pool deck parties they put on with great international dj's. The ship was kept very clean and can't wait to sail on Ovation again. Only negative was long lines for Immigration, but that is not the fault of the ship. Read Less
Sail Date June 2018
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, ... Read More
This cruise and the two following cruises on June 1 and June 6 were booked as an offering by Cruise 1st on a back to back basis, AND SHOULD NEVER HAVE BEEN OFFERED TO UK CUSTOMERS. The whole ship, including the food, and entertainment, was designed and set up to cater for Chinese and other Asian guests, NOT US. SIMPLY NOT UP TO STANDARD AND VERY VERY DISAPPOINTING. Noise level on board and in the Windjammer totally unacceptable from the 4000 Chinese guests. We only found out about an english menu being available at HongKong airport on the way home from other miserable UK guests who, like us had to wait for 11 hours minimum to get the flight home. This menu was never offered to us in any of the 4 restaurants and consequently we did not know of its existence. I managed to get a ships wheel chair for my partner who has limited mobility but when we got back to HongKong at the end of the first leg we were refused permission to take it off the ship to re-board in Shenzhen. THREFORE WE REFUSED TO GET OFF. So we stayed on whilst the ship was moved along with another couple. We did not need our Chinese visas at all AND ALL THE BRITISH GUESTS WHO HAD THE TRAUMA OF GETTING OFF AND ON COULD ALL HAVE STAYED ON BOARD AND NOT BE DISTURBED. SOME EVEN HAD TO CHANGE CABIN. We all had to attend three safety assemblies conducted in Chinese, get three boarding passes, and register our credit cards three times, ALL TOTALLY UNNECESSARY WITH GOOD ORGANISATION AND WE SHOULD NOT HAVE BEEN DISTURBED IN THIS WAY. . The trips off the ship were badly over-priced and I really object to paying USD 14.15 for a single glass of red wine. When we got to Okinawa for an overnight stay on-board the shuttle bus from the ship into the city centre was only advised as running on the evening of arrival AND NO MENTION OF THE NEXT DAY. This would have meant getting off the ship close to darkness. I managed to find out that this was not true and that the shuttle was running the next day and changed my tickets. SOME OF YOUR UK CUSTOMERS WERE REFUSED THIS CHANGE WHEN THEY ASKED TO DO SO. The two theatre performances that we attended were so poor that we walked out both times and never came back. Typical example of the poor food is that when a roast joint was made available there was only gravy, mint jelly and mashed potato available to have with it. No roast potatoes yorkshires, and cooked vegetables, ABSOLUTELY NOTHING. Most days any chips on offer were stone cold in seconds, and of the type offered by Macdonalds, SIMPLY NOT ACCEPTABLE. Read Less
Sail Date May 2018
We have had 7 cruises, 4 being with RCL and Ovation being our 5th and most likely our last with RCL! We flew to Hong Kong from Australia and were prepared for the chaos and larger volume of people that we were to encounter, so whilst ... Read More
We have had 7 cruises, 4 being with RCL and Ovation being our 5th and most likely our last with RCL! We flew to Hong Kong from Australia and were prepared for the chaos and larger volume of people that we were to encounter, so whilst embarkation was a little disorganised, it was to be expected. Our balcony room was well designed with a larger bathroom than experienced on previous ships and there was ample cupboard space for the 3 adults sharing the room. Only problem in the room was the very hard beds! Service from room attendant was great as were the other staff on board ship who in the bars appeared to have much time on their hands, but in the dining rooms were understaffed and run off their feet. I must say we did enjoy the Bionic bar and we feel this produced better drinks that in the actual bars. The feel of the ship was not to my liking. Centrum of ship feels like a big shopping mall. Dining experience was the biggest disappointment! Understandably the bulk of clientele were Asian and the ship catered for such, but choices if you didn’t want Asian was very limited and the quality very poor and usually over salted! Fruit choices were very limited in Windjammer and again it it obvious that the Standards of RCL has fallen greatly. Pixels was excellent as was the show LIVE,LOVE,LEGS but 2 good shows does not amount to enough to impress as there was very few other music options that catered for the western culture. We are platinum members but unfortunately were not recognised as this on the ship.Consequently we missed out on being invited to the welcome back party, something we were looking forward to. This was addressed with management and a 20% off next cruise offered but hardly adequate as currently RCL is offering 40% off for the second person if you book now. I fly was experienced by son who enjoyed it immensely. We all experienced the North Star which was great until we proceeded to come down and a fault in the system meant that a very loud alarm went of meaning we had to cover our ears therefore hampering our experience. No ones fault but would have been nice if they had given us the opportunity for another ride especially as this had been paid for! Given the money we overall spent we will be definitely be reconsidering our options when we choose to cruise again. There is a lot of competition out there with far better quality of food and service. Read Less
Sail Date May 2018
We wanted a taste of Vietnam and this cruise after returning from London to Hong Kong was a good way to break up the trip to Adelaide. The good First of all the ship itself is gorgeous, the cabin was excellent and I had the best ... Read More
We wanted a taste of Vietnam and this cruise after returning from London to Hong Kong was a good way to break up the trip to Adelaide. The good First of all the ship itself is gorgeous, the cabin was excellent and I had the best night's sleep. Their care and attention in preventing any outbreaks of norovirus was excellent with being guided to the wash basins outside the main buffet dining room Windjammer. Children will enjoy this ship but many of the things are extra cost. The staff were excellent and tried to assist with the things that were horrendous. The entertainment Pixels was excellent and very professional. The Bad The crowds were unbelievable and very off putting. This went hand in hand with the noise, the pushing and the shoving. And I am horrified to say- the spitting! The ship left from Hong Kong and probably 95% of the passengers were Chinese. The menus catered for these passengers. The programs on the TV catered mainly for Chinese. Anytime it was necessary to queue this was forgotten or just not adhered to - the crew tried their best but giving announcements in English to a crowd of Chinese is just not going to work. I don't know why it is so hard to have the tenders available to take passengers back to the ship. Coming back from Nha Trang - after the bus ride there was a wait in the very hot sun and humidity of over an hour to get on a tender. The food was not great and all of the complimentary restaurants had the same menu. The speciality restaurants had a charge of US$41 per head. The shops on board are all designer labels and not an option for most travellers that actually save for a holiday. The Spa on board - so,so - not particularly professional. If you wanted to watch a movie in your cabin it cost US$15.95 Disembarkation from the ship was OK but after this point getting into Hong Kong was a nightmare. 100's waiting for taxis. If I were travelling with a younger family I might consider the ship again but certainly not from an Asian port. Read Less
Sail Date May 2018
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