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1 Helpful Vote
Sail Date: December 2014

The enticing itinerary of Roatan, Cozumel and Costa Maya, was the reason we chose this cruise departing from Tampa. The port stops were lovely and we had some great excursions including cave tubing, zip lining from 9 platforms, ... Read More

The enticing itinerary of Roatan, Cozumel and Costa Maya, was the reason we chose this cruise departing from Tampa. The port stops were lovely and we had some great excursions including cave tubing, zip lining from 9 platforms, horseback riding, fishing and shopping.The tour guides were very helpful and friendly. One caveat the 6 hour fishing excursion in Roatan is advertised as leaving from the dock as you disembark the ship. It did leave from a dock---- following a 1 hour bus ride to the opposite side of the island. This was clearly false advertisement.

The ship on the other hand was a disappointment in several regards. The food in the breakfast and lunch buffet was uninspired, lacked variety and was mediocre. We ate breakfast in the main dining room hoping for better fare. We ordered eggs benedict and were served hard boiled eggs on luncheon ham with no Hollandaise sauce. The main dining room fare was better; excellent French onion soup, great rolls, decent entrees and a delicious turkey with dressing for Christmas day. The servers were very good. We dined in Chops where they had a delicious Forest Mushroom soup and excellent strip steak. The evening we dined in the Izumi specialty restaurant was disappointing and unacceptable. A couple had brought 2 children, one appeared to be around 18 months and the other age 3. The youngest screeched through dinner and the older attempted to climb the room divider as if he were on a playground, all the while the parents were oblivious to the disturbance they were making. Apparently RCL does not have any age standards in place for this specialty restaurant.

The Solarium is designated as an adults only pool but there was no dedicated staff member to monitor this and children were in abundance.

In general the ship public areas were clean and attractive, but the ship is aged and needs a redo. Also the public restrooms would benefit from more frequent cleaning.

In summary, after having sailed on Celebrity and Holland America we expected more. We will not again sail on RCL.

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Sail Date: December 2014

Our room steward was silent and unseen. That was strangely neat! The dining staff in The Windjammer were VERY accommodating!

I have been cruising since the early 90's and I can truly say that it (cruising) has changed ... Read More

Our room steward was silent and unseen. That was strangely neat! The dining staff in The Windjammer were VERY accommodating!

I have been cruising since the early 90's and I can truly say that it (cruising) has changed dramatically. We are no longer treated as "special guests" and there is now a price on everything. (Not really "all-inclusive" anymore) I was disappointed in how many times that I was "cut-off" by a ship employee, or witnessed other cruisers being placed "second" by the ship staff. In the past (other cruise lines) the staff allowed customers first in every aspect. The bartenders came off as borderline arrogant and condescending in nature. The excursion staff seemed to attempt to resolve issues, and although I think their hands were tied (by Royal Caribbean port scheduling) I feel they could have dome more to help us.

At no time, did I feel that Royal Caribbean was truly happy that I was there. I am an out-going type "A" personality and have a difficult time finding people that I DON'T like, but I found myself "searching" for someone with the positive attitude of going "above and beyond" in their job. Sadly, it was not on Royal Caribbean. This past cruise has encouraged me to look into all-inclusive resorts for my next vacation. I come from the service industry, so I have higher expectations, but my group of eight people felt the same way I do. I am taking the time to say all of this in hopes of you being able to investigate and address issues and create a more inviting experience for cruisers like me.

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Sail Date: December 2014

This Vision of the Seas cruise, Dec. 20-27, 2014 was only our 2nd cruise (first was on Holland America 2013 thanks to my generous mother-in-law). I loved that this was about the same size ship (about 2K Pax and 800 crew) compared to our ... Read More

This Vision of the Seas cruise, Dec. 20-27, 2014 was only our 2nd cruise (first was on Holland America 2013 thanks to my generous mother-in-law). I loved that this was about the same size ship (about 2K Pax and 800 crew) compared to our HAL ship. I'm reading some complaints about the ship's dining and wondering if these people were on the same ship?! I am a healthy eater and really enjoyed the WONDERFUL, FRESH fruits, salads and array of cheeses and fresh rolls available at breakfast, lunch and dinner. My husband and I are in our late 40's and traveled with my 11 y.o. daughter and her 12 y.o. best friend. There was really something for everyone on this ship.. the girls LOVED the rock climbing wall, Ben & Jerry's ice cream, the huge movie screen and large pool. We all enjoyed the FANTASTIC ENTERTAINMENT - from the big name (family friendly) comedian, The Drifters (!), broadway star Jordan Bennet (Les Mis) and juggler to the outstanding singers and dancers onboard the ship who did a great 70's disco show. There were aerial acrobats in the centrum for short shows during the evening as well. Also, Santa came on Dec. 25 and even had presents (!) for my girls.. a nice headset and a good sized RC totebag. Nice touch! All of our excursions were with independent vendors (highly recommend to save lots of money) so can't comment on RC excursions. I would take this cruise and go on this ship again IN A HEARTBEAT. Plus, it was cool to have a female captain, Liz Lauritzen, one of only 2 in the entire cruise industry. All the staff and our cabin steward, Carlos, were FABULOUS, hardworking. ONLY COMPLAINT - need more treadmills in the Fitness Room .. they only had a handful and each morning before breakfast all were taken. It was tough to get a free treadmill. But that's a minor complaint. Really enjoyed the food, service, layout and good vibe of this ship.

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Sail Date: December 2014

This was our first time sailing with RCCL having sailed several times previously with HAL and Princess. We caught a great deal for Christmas week with Royal, so decided it was worth it to give it a try, especially when travelling as a ... Read More

This was our first time sailing with RCCL having sailed several times previously with HAL and Princess. We caught a great deal for Christmas week with Royal, so decided it was worth it to give it a try, especially when travelling as a family of 4. We really have no complaints, other than wishing we had booked a larger room. Large insides on this ship offer less space than on the other cruise lines of similar age ships...layout of the rooms could have been the real culprit though they were less footage too. Since we expected it might be tight, this wasn't a huge issue for us, especially with four port days awaiting us, but worth noting that it did feel different than same category on other ships. No issues with beds - we were all quite comfortable. Room attendant was great - room was always ready when we were and we rarely saw him. In fact, we enjoyed all the staff during our cruise...always efficient, helpful, friendly and fun. Only met one less than friendly staff person (just on the first day at the customer service desk)...definitely not a warm and friendly type but she was the exception, for sure.

We had "my Time" dining and had booked reservations for each night , weeks in advance. This worked out great - never had to wait in line and always had great service. We enjoyed our wait staff each time. One night - mid week - service was slower and we waited quite a bit for our meal to begin, but we were in no hurray that night and enjoyed our time as a family chatting about the day over yummy bread rolls, so it was ok with us. We all enjoyed the food - always had a good selection to choose from so even the kids were happy with the menus. We ate breakfasts and lunches in the windjammer or Park café, and ended up at the WJ once for dinner - all was good. Lots of healthy choices available and I was able to try something new every day, which I liked, while hubby and kids could count on their "usual" favourites each day, which they liked. Enjoyed the available beverages...and coffee station by the pool each morning.

We enjoyed the ports...stayed on ship most of the day for Roatan as we had visited this port before. Main pool area was nice, we never had to fight for a lounger, staff were removing towels from saved chairs after a certain amount of time, and despite higher volume of kids on this holiday cruise, there were no real issues observed or experienced. Booked cavetubing tour (not thru RCCL) for our day in Belize, which was great! We all enjoyed it, learned a lot, enjoyed our Belizean lunch, felt well taken care of and had a really fun day ($50 pp) . We booked chairs at a restaurant in Costa Maya for Christmas day (tropicante)...what a great day! Just wish the ship was leaving later that day instead of needing to be all aboard by 330pm. We followed the provided instructions, took a taxi ourselves to and from the restaurant and all was good. Coronas and Margaritas started by 10am and we each had great massages on the beach. A very relaxing and enjoyable day - including a free call home from the restaurant to Canada to wish family back home Feliz Navidad!

Christmas celebrations on board ship were good...lots of holiday spirit and activities all around from passengers and crew...incl carolling on christmas eve, movies (Polar Express, Elf) by the pool and a visit to Santa on Christmas morning, on our way to the beach. There were Hannakuh celebrations going on as well but I do not have much info about that.

We experienced no difficulties or delays with embarkation or disembarkation at Tampa port. No issues or differences to what we had experienced on other cruise lines/ports. Only notable event was at disembarkation....our plan had been to catch a taxi to the airport but there was a longer line up than we are used to...we paid the extra $15 total for the four of us to take a shuttle that was waiting right there and ready to go. what the heck - why not.

All in all, we would cruise with RCCL again - no better or worse than Princess or HAL overall, just some personality differences really. We were provided the opportunity for a fantastic holiday and loved it! We are not interested in the newer mega ship experiences but would sail RCCL again, if the price is right - as family or as a couple.

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2 Helpful Votes
Sail Date: December 2014

I have recently returned from a 14 day New Years Eve cruise to Fiji and New Zealand with my husband and 11 year old daughter. Having previously sailed with P & O, which we enjoyed, we were really looking forward to our cruise on a ... Read More

I have recently returned from a 14 day New Years Eve cruise to Fiji and New Zealand with my husband and 11 year old daughter. Having previously sailed with P & O, which we enjoyed, we were really looking forward to our cruise on a 'bigger and better' ship. To say that we feel let down by the experience is an understatement.

The trip started well, embarkment was relatively easy (although we did have our power board taken off us before boarding), and we explored the ship, excited at all the new features. However, when I took my daughter to book her into kids club, I was warned that it was 'first come, first served' as there was over 900 kids on board. This was the start of what turned out to a very unenjoyable experience.

Let's start with the kids on board. Despite seeming to have so many options for the kids to do, in reality there was not much at all. The ice skating rink was only open for the passengers to use a handful of times in the 14 days. The rock climbing wall was only open a few hours a day, and as such, had very long waits to get on. The flowrider had height limits, and therefore only teens could do the stand up, and only over 10's the body boarding, which was also open limited hours and had very long lines. With the kids clubs full, the kids had nothing to do, and a ship full of bored children resulted in kids hogging the spas, playing up in the pools, running amok in the hallways and stairwells and playing around in the lifts.

Speaking of the lifts, with the Voyager's very expensive makeover, came a lot more cabins and therefore a lot more passengers. This made the ship very over crowded. The lifts on the ship cannot cope with the extra passengers. Many times we would have to wait over 5 minutes for a lift to arrive, and then we would find that it was already packed full. I would have to say that I used the stairs more often than the lifts as it was usually the only option (I wouldn't normally mind using the stairs, except I have a knee injury, and needed panadol and neurofen to help me to sleep each night because of this).

The overcrowding (and lack of staff) was a problem thoughout the ship. Everything that you wanted to do, or buy, required a lengthy line up. The only (half) decent coffee on the ship (the free coffee tasted like dirt), was at the Cafe Promenade. Here the lines were up to 20 metres long, with only 2 staff serving (this counter also served the Ben and Jerry's ice cream and the soft drinks). The coffee was also not cheap at $5.95 American (do the conversion). We ended up buying our own coffee at the first port. I had also paid for a soft drink package on the ship, but barely used it, as being served at the understaffed bars took so long that it was just easier to get water from the windjammer.

The windjammer was also a disappointment. In 14 days the food barely ever changed (only when they started running out of food towards the end of the cruise). Breakfast was exactly the same every morning, and there was the same food served for lunch as for dinner, and this had very few variances. I am vegetarian, and I basically ate either pasta and sauce with salad, or vegetable curry, for lunch and dinner for all 14 days! (We don't eat in the restaurant as my husband gets seasick in the closed in room. On our last cruise we found that the buffet was a nice option).

Now to the (lack of) entertainment. This was the biggest gripe that I heard on board. Every single person I spoke to complained about how bad the entertainment was. My husband was very excited that with the refurbishment, they were installing a big screen on the deck. My husband is a smoker, and on our last cruise he spent many hours relaxing on the deck watching shows on the big screen. Well he was extremely disappointed! In the first 2 days all that was played on the screen was Spider-Man 2 (5 times), and after that, there was 2 movies a day (the same movie at 4pm & 8 pm), and very, very rarely they put something else on for 1/2 an hour. The rest of the time the screen had 'Welcome to Royal Caribbean' written on it! New Years Eve was also a big disappointment! I have seen videos online of other cruise lines throwing huge parties, with acrobat shows (and similar) on the deck and was looking forward to what they would do (I really should have known better by then, as it was 3 days into the cruise!) Well, we went to the deck early to get a good seat, sat there for two hours, and at midnight we got a glass of champagne, a countdown from 20 and some popped streamers! Apparently in the promenade they had balloons! A band played on into the night, but that was it! The nightly shows were also lousy (the few that there was). A Rod Stewart impersonator who cleared the room, a very unfunny comedian, a classical pianist (not everyone's cup of tea), a boring hypnotist (spent most of his time on stage hypnotising people and ran out of time to do much else). The 3D theatre showed the same 2 shows for the entirety of the cruise, and although the ice show was brilliant, there was only one show performed 5 times to accommodate all the passengers. The trivia was in the very small bar areas and the larger Star theatre was unused for a large amount of time. Most of the 'things to do' on the cruise compass involved drinking, gambling or other ways to take our hard earned cash.

To finish, I'd like to say that Never Again will we sail with Royal Caribbean, and my husband says that if he'd seen a P & O ship passing by, he would have jumped overboard and swum to it!

 

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Sail Date: December 2014

My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the ... Read More

My family and I recently went on a cruise on Voyager of the Seas to New Zealand, leaving the 9th December from Sydney and returning on the 20th of December. This is our second cruise with Caribbean, the first being on Rhapsody of the Seas, which we absolutely loved.

Firstly, we all thought that the ship itself was pretty amazing. The facilities and the overall look of the ship were fine. It was very clean and our room attendant was really lovely and nothing was too hard for him.

Unfortunately, that’s where the positives end.

This cruise was SO incredibly crowded. We had to line up for up to half and hour just to get a cup of sub-standard coffee. The Windjammer was completely over crowded for every meal. It was impossible to hold a table and leave it to go and get seconds, as upon our return it was ALWAYS snapped up by other passengers. The food in the Windjammer was very average at best. The food in the restaurant, however, was marginally better. There was no actual little cafes available for during the days when meals weren’t available to us in the buffet or restaurant. The only place we could get snacks was along the Promenade and that food was rubbish. On Rhapsody they had lovely little beef rolls and salads to snack on during the day.

The service was completely different to our first cruise. On Rhapsody, we had wait staff constantly asking us if we needed anything. We didn’t have to walk through the crowds to find a drink. With the Voyager, it was the opposite. We could barely ever find available (not-run off their feet) staff to ask for things or direct us to places. Waiting for lifts became a nightmare and in the end, I used the stairs - this is the first cruise i've ever been on where I was forced to lose weight, not just from using the stairs everywhere, but also the lack of good decent food. (so i guess that had it's positives)

I enjoyed the spa days that i had on board. I had four or five various treatments done and even though they were all lovely and relaxing, the hard sell at the end was VERY annoying. One lady even sat silently staring at me after her sales pitch, until I’d made a commitment to purchase the products (which in the end i refused to do).

The service was so stretched to its limits, that I even had the gratuities reversed, something I have never done before. I then made sure the people who deserved our tips, received them.

 

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Sail Date: December 2014

Where to start.....

Having cruised on Radiance last year, and knowing this ship had been overhauled, we were really excited and had huge expectations.

Because our last cruise was so good we talked up RC and how good ... Read More

Where to start.....

Having cruised on Radiance last year, and knowing this ship had been overhauled, we were really excited and had huge expectations.

Because our last cruise was so good we talked up RC and how good their ships were. 7 people, all first time cruisers and 1 being the mother in law booked to come on with us.

For us being Crown and Anchor members, check in was excellent. 2 of our friends however had to wait 3.5 hours in line to get on. This is not acceptable at all and yes they were in their designated time slot.

So we all head to our cabins. Ours was really good, no complaints there, at first.

2 of our friends had booked a suite and we were very supised to see how basic and small it was, especially for what they paid.

As I said, ours was really good except that the air con did not seem to work and the fridge was not cold. Luckily the weather wasn't very good and it didn't get hot.

First thing we noticed was that the staff didn't seem as happy as the Radiance staff.

Then the line ups started. They were ridiculous, having to line up like cattle to get a feed. Even in the dinning room where we made reservations, we still had to wait upto 45minutes.

2 of our friends waited 2 hours fo their table. What a joke.

Even waiting to speak to someone from guests relations had massive lines every day.

Dont try and get a decent quick coffee, you'll wait ages for that too. Only one cafe on the whole ship which also serves the Ben and Jerrys icecream. They didn't tell anyone until near the end that you could purchase coffee from the Schooner Bar or Windjammers. The coffee is horrible, definately not worth the money but is better than the brown water they give you for free.

The food in Windjammers was horrible. Definitely not what we got on the Radiance more like P&O. It was the same slop every night. The dinning room wasn't much better. Same food, just dressed up.

The food in the restaurants however was amazing. We ended up eating at them everynight instead. Yes, we had to pay but it was well worth it.

If your looking for a relaxing child free cruise, then forget Voyager. The place was overrun with them. Their junior curfew was 1am, how ridiculous is that.

They were running all over the place causing havoc. They were even in the bars. When we questioned why children were in the bar at midnight whilst adults were drinking and having adilt conversations, we were told that they are more lenient around that time as there weren't as many guests around. Serious. There was even a case where a elderly person had their arm broken by being knocked over from a child running around unsupervised. My husband and his friends witnesed a brawl in the arcade between 2 unsupervised boys that had to be broken up by security. This just isn't good enough.

Another thing we encountered was not alot of general beer. On the Radiance there was all the beer that you get at the pubs, clubs etc.

My husband asked for a tooheys extra dry, none, carltons dry, none. The were told it was coming in 2 days from Singapore! So they started drinking Caronas, they ran out on day 5. Everytime they asked when the ship would be restocked they were told in 2 days. They never resocked anything. We also noticed around day 8 that the cocktails were being iced up heaps. One thing we were really impressed with RC was that they were not shy with their alchol nips. Not with Voyager. I had one cocktail that had no alchol in it at all.

There are so many things that went wrong, it was just a nightmare.

They were definitely understaffed and over populated.

A few staff members we spoke to told us that most of the staff were miserable and couldn't wait for their contracts to end so they could get off.

Everyone we spoke to felt the same. We did not encounter one person who had something nice to say. There were even numerous people that got off and flew home. I wanted to but unfortunately my husband does not fly, so I had to stay on until the end. You can imagine how bad we felt for our 7 friends who we brought on with us. This cruise has ruinen their thoughts on cruising again with 4 of them saying they will never cruise again.

Voyager has alot to answer for.

 

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1 Helpful Vote
Sail Date: December 2014

My husband and I went on New Year’s Eve cruise leaving Sydney 29 December 2014 on the Voyager of the Seas for 14 nights around Fiji and New Zealand. Last year we did a similar cruise for New Year’s Eve on Princess around ... Read More

My husband and I went on New Year’s Eve cruise leaving Sydney 29 December 2014 on the Voyager of the Seas for 14 nights around Fiji and New Zealand. Last year we did a similar cruise for New Year’s Eve on Princess around Fiji and New Caledonia and enjoyed it so much we wanted to experience it again. Overall we had a great time on Voyager but there was a lot to be desired.

We read up on the Voyager of the Seas and liked that it had an $80M renovation although included 700 more passengers. Ultimately, this made the cruise overcrowded which was a common complaint amongst passengers. The promenade was beautifully renovated/amazing space but with designer shops, 1 pub and small 24 hour café.

Embarkation was easy.

CABIN

Our deluxe balcony cabin on Level 8 was big and comfortable with a three seater couch. Lots of cupboards and storage space. This was a big plus for us.

FOOD

Overall the food was of a poorer quality compared to other cruises. (Anything for RCL to save a dollar).

Windjammers was newly renovated but not enough seating for the extra passengers. The food was very average and much the same food for breakfast, lunch and dinner. It started to feel like a cafeteria. The only food that served 24 hours was a small café with pizza, cakes and coffee which did not cater for over 3,000 passengers. Coffee was awful.

The Sapphire Dining Room was beautifully renovated but the meals were hit or miss. Waiters were great. I once ordered Venison but was told it was really beef! Chicken Cordon Bleu was a dry crumbed chicken. Lacking presentation. No lobster night but you could order lobster each night at a cost of US$40! Gone are the Bombe Alaska and theme nights.

Bars were all understaffed with so many more passengers it became a common waiting game. Drinks were expensive and I noticed many cocktails had no prices on them. Surprise, surprise! The pre paid drink packages were all based daily and not the entire cruise which made it expensive.

New Year’s Eve was great! A formal night. Party on the pool deck with a live band and the promenade was crowded with balloons falling down at midnight. Something to remember!

ENTERTAINMENT

A common complaint amongst passengers was “there is not much to do”. Lots of karaoke with finals at the end which was really good. The Love & Marriage Game is always fun.

There was 3D movies (with glasses) in the La Scala Theatre but not enough over 14 days. One afternoon a really good film was cancelled as the rights to the film had expired so we watched half an animated movie. Not good enough! The theatre was under used during the day.

A new smaller screen has been addedd on the pool deck for afternoon movies but was noisy from the pools and obstructed viewing. They could have had music videos during the day and make it lively. There were movies some nights around 8pm but who wants to sit outside in the cold.

The Ice Show was really good but the live theatre each night was hit or miss. Out of the 14 nights we enjoyed the hypnotist, Rod Stewart impersonator and Mario Queen of the Circus but everything else we found pretty average.

I went along to a card making class which consisted of a kit and make it yourself.

I also went to a Ladies Pamper Party one day in the gym but was all about trying seven different facial products and trying to sell them. Also free health seminars in the gym and then signing up for more US$$. Amazed that the gym was free! There was a terrific big round spa in the gym which we used with pleasure.

I enjoy reading on a cruise but the library was more of a walk through with noise everywhere and no quiet spots on the ship to read except for the cabin.

STAFF

Staff are a credit to the Voyager with all staff being friendly but they work long hours for smaller pay. This includes waiters, cooks, cleaners, barmen etc but I can’t say the same for the entertainment crew. I think they could have done better with the activities.

NOTE that Voyager of the Seas and all RCL cruise prices are in US dollars so don’t forget to convert to Australian currency throughout the cruise as you will get a nasty bill at the end of the cruise. As with all cruises a plastic Sea Pass (Credit Card) is used and your spending can be viewed on the TV. Lots of unhappy customers at the end of the cruise complained about the bill. We conservatively spent just over $700 but was actually $1,000 Aussie dollars.

At a Q&A with the captain a passenger asked why there is no chocolate on the pillow any more which he then replied… with the renovation you need to cut costs somewhere.

Overall, we enjoyed ourselves but Voyager of the Seas and also Oasis of the Seas which we have previously done is all about BUMS ON BEDS, spending US$$ and not value for money.

PORTS

Latoka and Suva, Fiji

These ports were not worth visiting. It would have been so much better to see the Fijian islands. Both are very poor and underdeveloped cities. Full of the same Indian shops and were told many times to watch our bags. Very unwelcoming. We have been there before and unless you want to see the real Fiji you need to take tours which can find off the ship. Cruise tours are way overpriced. Note that all ship prices are in US dollars so don’t forget to convert throughout the ship.

Auckland, Tauranga and Wellington, New Zealand

Having been to NZ before we took the Hop On Hop Off in all three cities.

 

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2 Helpful Votes
Sail Date: December 2014

I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the ... Read More

I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the Windjammer buffet (half of the seating was closed off nearly every day) and was closed from 3pm to 6.30pm. The menu hardly changed for the whole cruise and there was no special menu for Christmas day at all. Breakfast was always the same. The temperature of the hot dishes was nearly cold most of the time. The queue for espresso coffee (to be paid for) meant a wait of over half an hour sometimes. There was no provision for specialty morning or afternoon tea.

The lifeboat muster on the embarkation day was a laugh. The crew checked the cabin off but did not cross off the number of guests in each cabin. Hopefully in the event of a real disaster the system would have improved. This is my eleventh cruise and the first with Royal Caribbean and will be the last with them. Embarkation procedure worked efficiently probably because of the online checkin. Debarkation was efficient, probably because everyone was anxious to get off this ship.

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Sail Date: December 2014

Where to begin?

Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise.

Beautifully refurbished ship,Christmas happy people all having a nice ... Read More

Where to begin?

Being seasoned cruisers and having done the Radiance last year,we had a couple of expectations surrounding this cruise.

Beautifully refurbished ship,Christmas happy people all having a nice time....Wrong!!

We and a group of others literally ran off the ship and all stated never again in a month of frosty fridays in hell would we sail on Voyager again,if at all RCCL.

Embarkation was 100%.

A steady slide downhill from then on.

Our junior suite was on level nine,in a good location,but thats it.

We weren't looking for fault as on Radiance there had been little to complain about,just kick back and enjoy.

Oh,no,not on this sorry ship...the first thing noticed was the unvarnished handrails on our balony,complete with sticky patches of plastic protective coating that lazy workers had failed to peel off(it came off easily i might add).

Filthy glass doors,and deck(i cleaned those doors myself,after the cabin steward had a go and gave up).

Black mould in the shower,which after 5 days was removed and re siliconed.

Patches of rolled on flat paint(aprox 20 of these)on the living area ceiling covering tiny scratches!all these patches were around 20 x25cms each!

But more to the point,the ceiling was satin finish,so you can imagine what they looked like,way worse at night...positively shameful standard of work.

Not all our drawers had been re-lined(a swanky part of this refurbishment, i believe),so maintenance arrived with a box cutter and roll of sticky to do this.

The reason id said something was because there was hair and such still in the drawer from the previous holiday makers.

The first time we met our cabin steward,he informed us of his income,really do i need to go into any more detail regarding that?apart from unrequired information and an unacceptable thing to do.

After day 5 we politely(as always)asked if we could please have clean sheets and our room vaccuumed,as it had not been done since we boarded..

this was met with a statement that it had been done...were not stupid,so could clearly see it had not been.

This sort of malarkey carried on until customer relations were spoken to yet again and the situation sorted.

We received a bottle of cheap red wine "for our discomfort".

I mean,lets face it,our cabin is always immaculate,because that's how we choose to live,so are not hard to look after!

Anyway we were assigned a new steward who was just lovely and did a great job...but no monkey towels and treats for us because i guess they were not pleased we has to complain so often,to get a mediocre result really.

As for mealtimes,well i think that if you're reading this then you will know that all other comments written by my fellow reviewers are 150%true. Theres nothing i can add except,over populated ship,understaffed and lack of dining areas...actually a god awful experience.

We found a lot of English language issues.

We were told very firmly by the Australian customer relations assistant that"UM..they actually have to pass a test,so of course they speak good English",so ok,use it then!

May i say that the gals in the high end shops were not only helpful,but cheerful and so obliging...consequently,i spent a heap of money on luxury items that i cannot buy where i live..YAAAY!!

Bar staff could not have cared less,and depending on where you went,depended on the price and size of wine glass served,but,tell you what..being female ensured that any men standing at the bar did not get served before females!

Very little to do really on this cruise,unless you were into noisy kids,shrieking unsupervised teenagers,or in pools that were most undesirable places to be.

Most definitely lacking in anything to do for peaceful adults who wish to spend time reading,or just relaxing.

So we found ourselves often driven back to our cabin,and hey,lets face it,that wasn't the best place,was it??

We knew there would be a ton of kids on board,but i question the parents who allowed their unruly kids to run riot,all over the ship continually,to the point that we are surprised there wasnt an emergency overboard...do not think that when on board,your horrid kids will be out of your hair and supervised...make no mistake,they will not,

Instead they will be annoying other passengers who have paid a lot of good money to put up with them.

I asked my Husband who is a construction company site manager,what makes a building/structure such as Voyager feel so sad and just not work?

He said that a building has to have a soul,has to be put together by people who care..or it just wont work.

Sadly Voyager is one of these such structures..a huge tank of people all sailing round in what sounds and feels like a 40 gallon drum..

I think Mr.Goldstein needs to take a good hard look at attention to detail,how his staff work and feel and make a lot of changes.

And sometimes that can only come from the top and work its way down...and we all know what that means.

We would have to be really keen to do RCCL ever again

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