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11 Helpful Votes
Sail Date: September 2017
Things were quite unorganized on this ship from Vancouver to Hawaii. THE GOOD: (1) The food was very good, and especially loved that they finally had a gluten-free station in the Windjammer; for those of you who have Celiac Disease, ... Read More
Things were quite unorganized on this ship from Vancouver to Hawaii. THE GOOD: (1) The food was very good, and especially loved that they finally had a gluten-free station in the Windjammer; for those of you who have Celiac Disease, this is a welcomed accommodation ~ Thank you so much for that! (2) The Service in the Dining Room and the Windjammer were top notch, as always! (3) Our cabin was cleaned thoroughly twice a day by our wonderful Room Attendant! (4) The OUTSIDE entertainment was very good: 2 great singers, 2 good comedians, and 1 very good ventriloquist. THE BAD: Everything else! (1) The Cruise Director (and his wife, the Assistant) were unlike many we've had on other cruises. On our seven previous cruises, we would often see our Cruise Director several times on the pool deck; my husband and I spend the majority of our daytime hours there and we never saw either John, nor Katrina, there. Basically saw them introduce the evening shows, and rarely anytime else. The one time we did see John and apprised him of a disembarking concern, he would not accept that there was an important lack of information (a photo ID must accompany you off the ship along with your Sea Pass Card and Tender Ticket) being included during the Tender Ticket announcements, as well as on that day's Daily Compass. When I told John this, he would not accept the fact that the Tender Ticket #4 announcement was the FIRST time it was mentioned that a photo ID was also needed. He kept telling me I was incorrect. I don't have a problem with people making mistakes; it happens. But I do take offense when people cannot accept that they have made a mistake. However, since ALL of the announcements from that moment on emphasized that everyone MUST have a photo ID, along with their Tender Ticket and Sea Pass Card, as well as non-tender days all MUST have a Photo ID along with their Sea Pass Card, I'm guessing that was his way of acknowledging their omission of the Photo ID information. A simple, "Oh wow, I'm sorry we failed to include that information and thank you for bring that to my attention" would have been the correct thing for him to do! (2) Early on Day 3 of an 11-Day Cruise, I asked the excursion desk about disembarking on the individual islands. I was told the exact opposite: was told we dock in Maui, tender in Hilo, dock in Kona, and tender in Kauai. I wrote it down so I would remember. The day before getting to Maui there was much confusion on the pool deck amongst the passengers: some said the info I had was correct and others had the opposite. Turns out I'd been given the wrong information. For one who books their own excursions, this was important information that was given incorrectly to many passengers. I was also told on Day 3 that neither the excursion rep I spoke with, nor the 2 other ones she was working with had ever been to Hawaii, therefore she was unable to answer any questions regarding the islands. Still, since they were booking excursions for some of the passengers, not knowing which island we dock at and which islands we tender to is ridiculous! (3) Speaking of excursions, if you don't book your excursions with RC, you are treated like 2nd class passengers. I take offense to this as I pay just as much to cruise as those booking RC excursions and ALL passengers who have early morning excursions should be given priority disembarking. The first day in Maui, we were given Tender Ticket #7 and waited over 2 hours to finally get off the ship - this is unacceptable! (4) The bartenders were hit or miss. Some were overly gracious, while others rarely smiled and acted like you were bothering them. Thank you to those bartenders who were cordial and fun to speak with! (5) Our previous cruises had midnight buffets, pool deck BBQ's and Ice Sculpting demonstrations. Personally, I've always thought the midnight buffets were unnecessary as many were too overstuffed to enjoy eating; but the beauty of the midnight buffets were wonderful. I still don't think they are necessary and not upset they don't have them anymore. However, we have had pool deck BBQ's on shorter cruises in the past, as well as Ice Sculpting. Except for a "Sexy Man Contest," a rather lame trivia contest, and a line dancing lesson, nothing else occurred on the pool deck during this 11-day cruise. (6) I mentioned the outside entertainment was very good; however, the Royal Caribbean "Singers and Dancers" on this cruise were the most untalented we've ever seen during any of our cruises. I've always given glowing reviews about the on-board entertainment in the past; I cannot do so after this cruise. I rarely give negative reviews. Our previous cruise to this one was awful ~ felt like we were on a Disney cruise with all the kids running around unsupervised; not to mention that entire "Dream Cruise" was geared more toward children's entertainment, rather than the adults on board. We decided to give RC another chance and, unfortunately, after this cruise we have decided to either fly to a destination vacation, or try some of the smaller cruise lines. Read Less
3 Helpful Votes
Sail Date: September 2017
We liked the size of the ship and have been on Brilliance and Vision before. The Radiance however looks very tired, from the Windjammer, to the dining rooms, the decor, the chipped and stained furniture, Wardrobe doors wouldn't close, pool ... Read More
We liked the size of the ship and have been on Brilliance and Vision before. The Radiance however looks very tired, from the Windjammer, to the dining rooms, the decor, the chipped and stained furniture, Wardrobe doors wouldn't close, pool towels that should be turned into rags etc. On the positive side: food was ok, staff friendly and helpful and the itinerary great. We embarked very early in Vancouver and swept right through. As we didn't disembark in Honolulu leaving the ship for the day didn't take much time. First port of call was Maui where they had a bit of a problem with the tenders. It seemed to be not well organized. Fortunately we were there over night. Therefore time wasn't really an issue. We rented a car on each island and it was definitely worth it. But be careful in Maui. We anchored at Lahaina and had to pick up the car at their major airport - which meant an expensive taxi ride. There is a closer rental car place. Make sure you watch out for that. Hilo was very good because of the Volcanoes, Kona not so much, Kauai again was great and far too much to do and see in Honolulu for the limited time we had. We are not sure if we want to get back on the Radiance before it has had a refurbishment. Read Less
Sail Date: September 2017
First Time Cruising, Choose This one as it was departing from Vancouver BC with Hawaii as a destination. Over all cruise was great. Entertainment was relaxing , Room was adequate with attentive staff, Dining was exceptional with ... Read More
First Time Cruising, Choose This one as it was departing from Vancouver BC with Hawaii as a destination. Over all cruise was great. Entertainment was relaxing , Room was adequate with attentive staff, Dining was exceptional with outstanding staff, Service in most cases was excellent there were definitely some wow factors. I was however less than impressed with the shore ex people. I found them to be not helpful or informative but eager to sell you product. I was also not totally satisfied with all the tours. I found the Kings, trains & Waterfalls in Kauai interesting no one ever did figure out what the kings reference was for, our tour bus lost it's air conditioning and the replacement was handled poorly. The Kona excursion was a stop at the coffee plantation gift shop, a lovely stop at the national park with an old village site but no guidance or narrative so a lost opportunity my opinion. Read Less
9 Helpful Votes
Sail Date: May 2017
OH MY. We have been on many many cruises with Royal Caribbean before, and this is BY FAR THE WORST ONE. (A bit of context: we have been on the Jewel of the Seas, and Oasis of the Seas, for example. So writing this review, it's based on our ... Read More
OH MY. We have been on many many cruises with Royal Caribbean before, and this is BY FAR THE WORST ONE. (A bit of context: we have been on the Jewel of the Seas, and Oasis of the Seas, for example. So writing this review, it's based on our prior experiences.) We sailed from Honolulu to Vancouver, as a repositioning cruise, but I don't understand why the embarkation was 3+ HOURS! (photos showed how long the lineup was!) They didn't even explain (before or after) why it was taking so long, I felt they owed everyone an apology! Especially the elderly who had to wait that long, with no A/C, hot, and someone fainted!!! After that terrible first day, we barely got on the ship to partake on the mandatory life boat safety drill! Dining was a disaster. DO NOT DO "MY TIME". It's not YOUR time, it's the SHIPS' time. Cascades, deck 4 was terrible. The hostess told us the wrong time for our dinner reservations, so when we showed up at the time she told us, our table was given away! We had selected 5:30pm online before we went on board, and they said the "shore didn't communicate with the ship", so we didn't have a spot. Had to wait over 30 minutes in line for the first three nights just to get seated, and this was during the second seating! We just went to the Jewel of the Seas (same class of ship) in November, and we recognized the same menus, but the food was so much better on the Jewel! The food sucked in the dining room (exception: key lime pie), things tasted as if they were just defrosted and then cooked right away (especially the seafood! how disappointing!). This is the first time I think the windjammer food surpassed the dining room's food! On one of the nights, a party had booked a wedding function late in the night, and our room unfortunately was right underneath the quill and compass bar on deck 6. Our room thudded, you could hear exactly what song was being played! And they didn't do anything about it, since it was booked for a function. So we couldn't sleep past 2am, wasting our last day in Maui. The ship is showing it's age. The chairs' upholstery at windjammer was ripping or scratched, showing the cushion underneath. Bars and rails around the ship were rusting (especially Windjammer) and just needs a fresh coat of paint. Our interior cabin's washrooms were dated, but at least clean. The only good things were: -our servers, very friendly -our stateroom assistant - so neat, and best towel animals! -Cruise itinerary, great 7 days in Hawaii, and 5 days for rest. However, it gets cold as soon as you leave Hawaii, so it's too cold to swim outside for the 5 days, leaving the solarium crowded. We made more friends from the terrible experiences that the positive ones. Honestly, it left such a bad taste in our mouth, that we may not ever sail with Royal Caribbean again. We called customer service, and met with the guest relations staff onboard, and nothing was done to keep our business. That's just too bad. Read Less
4 Helpful Votes
Sail Date: May 2017
We have sailed on many different ship companies and this particular ship was ok. Ship shows its age the food was ok a lot of the employees have little understanding of English. The Hawaii Islands were fantastic that's the only reason ... Read More
We have sailed on many different ship companies and this particular ship was ok. Ship shows its age the food was ok a lot of the employees have little understanding of English. The Hawaii Islands were fantastic that's the only reason we picked this itinerary because of the islands. cabin had a lot of dust in it was really surprised Upon getting to the port in Waikiki it was chaos they were so many people waiting and there were no lines people were going everywhere and getting angry. We have never had an embarkation day like that one it was awful and a nightmare. The food at the windjammer was really awful and dining room was ok nothing like other cruise lines...very disappointed. The shops in duty free were small and did not have a lot of choice. This was our third time with RCCL and it was the worst. Read Less
Sail Date: May 2017
The ship overall was pretty clean and had nice amenities. The cabin was comfortable and kept extremely clean by the stateroom attendant. We ate at all the restaurants on board and the service at all of them were amazing. The pool, sports ... Read More
The ship overall was pretty clean and had nice amenities. The cabin was comfortable and kept extremely clean by the stateroom attendant. We ate at all the restaurants on board and the service at all of them were amazing. The pool, sports court and mini golf were great activities to kill sea days. The entertainers for the shows were spectacular. What really surprised me is how nice they were genuinely interested in getting to know you. I loved how the ship stayed overnight in Maui and Kauai. The Lu'au is a must see for anyone who goes. One of the best experiences in my travels. The spa was amazing an my masseuse who was Japanese was also an amazing Hawaiian dancer. Best massage I've had to date.The one thing that was not in doubt was the service. Some of the things I did not like were that the ship seemed understaffed and things like the gym and windjammer opened late. Cascades wasn't open long enough and you could really feel it on sea days because Winjammers just became Windjammed. The ship also did not have great size selection for merchandise in the shops or spa. Embarkation went well for some but not so well for most due some issues in Honolulu. Disembarkation took longer than anticipated and the tour buses were scarce so I had to cancel a tour or I would have missed my flight. There were numerous people who missed their flight and intercruises weren't much help. Read Less
3 Helpful Votes
Sail Date: May 2017
This was our 13th cruise with RC and our second on the Radiance. The ship was in good condition (NOT a rust bucket as one person described it). The cruise can be divided into three phases. #1 Getting on the ship in Hawaii was very ... Read More
This was our 13th cruise with RC and our second on the Radiance. The ship was in good condition (NOT a rust bucket as one person described it). The cruise can be divided into three phases. #1 Getting on the ship in Hawaii was very stressful after flying over from the east coast but it was not RC's or the ships fault. Boarding was delayed by our wonderful Govt. agencies that wanted to assert their power. Getting off the ship in Vancouver was a disaster as there were three ships in port and the facility could not handle 15,000 passengers trying to get on and off the three ships at the same time. We hope you never have to experience a situation like this. #2 The port visits (Tours) were very nice, weather was great and the tenders were very efficient. #3 Cruising from Hawaii to Vancouver wasn't great, very cool and the seas were a little choppy. The service on the ship was great, the crew did a very good job. Food in the main dinning room was ok I would say average nothing to right home about. The Windjammer food was typical of every ship we have been on with RC, good with a large variety to choose from. Staff in the Windjammer were very attentive. Our waiter and asst. waiter in the main dining room did a fantastic job We stayed in a GS, the cabin was in great condition and our attendant took very good care of us. Cabin #1534 We did not take in a lot of the shows but the ones we did see were very good. Read Less
3 Helpful Votes
Sail Date: May 2017
The itinerary is what sold us on this cruise, and it met our expectations for the days in Hawaii. We loved having 2 days on the major islands, which gave us a great opportunity to see Hawaii, Kauai, and Maui. The 5 days at sea were a bit ... Read More
The itinerary is what sold us on this cruise, and it met our expectations for the days in Hawaii. We loved having 2 days on the major islands, which gave us a great opportunity to see Hawaii, Kauai, and Maui. The 5 days at sea were a bit harder as the weather was mostly cool,windy, and rainy, offering no opportunity for outside fun. Not many activities were scheduled during the day, so we adapted to a more relaxed schedule. Service from the staff was excellent, and food at dinner was very good. The Windjammer is pretty average, but the omelet counter was great for breakfast. The salad bar in the dinning room at lunch was phenomenal. Once we discovered it, we never missed a lunchtime! The entertainment was different every night, and the staff did a good job of providing added activities (at night especially). As to be expected, the bus ride excursions to the peaks of volcanoes became dull and tiresome. We will avoid those in the future. Due to unexpected occurrences, check in was problematic, taking up to 2 plus hours in line. Even though RC was not directly at fault, they should have provided more communication and man power to help the process move more smoothly and keep tempers in check. Similarly, the disembarking would have been easier with updates and communication. My only real frustration was the aged and deteriorating condition of the ship. Our shower curtain was frayed and mildewed. Seats in the Windjammer were ripped and dirty. These are easy fixes that could make the ship look much nicer and elegant rather than shoddy. If I were RC, I'd be embarrassed to sail this ship without replacing some of these worn elements. Read Less
4 Helpful Votes
Sail Date: May 2017
we were in cabin 1588 on tenth deck. The Radiance has been done over and everything is so new in the cabins. The Embarkation was really bad but no fault to the crew. Disembarkation in Vancouver was horrible. Trying to get 2000 people ... Read More
we were in cabin 1588 on tenth deck. The Radiance has been done over and everything is so new in the cabins. The Embarkation was really bad but no fault to the crew. Disembarkation in Vancouver was horrible. Trying to get 2000 people upstairs using one elevator People coming on to the ship were coming down same elevator. There should have been security around to help with crowd control. But other than that we had a good time on ship. They brought on a RCMP person to give talks for a hour each morning. He was from Alberta and very interesting. Food was great. All you have to do is ask for something special. The four of us asked the second night for shrimp and we got shrimp the next 10 evenings. Lobster night was great. Husband really enjoyed the desserts. The servers were so helpful and kind to us seniors. Read Less
1 Helpful Vote
Sail Date: April 2017
Specifically chose this cruise as a means of visiting French Polynesia (Tahiti, Morea and Bora Bora). Booking, registration and embarkation all handled with ease - somewhat disappointed with the tired and dated condition of stateroom - ... Read More
Specifically chose this cruise as a means of visiting French Polynesia (Tahiti, Morea and Bora Bora). Booking, registration and embarkation all handled with ease - somewhat disappointed with the tired and dated condition of stateroom - corridors smelt musty and rooms were drab with brown curtains and dated timber furniture. Our particular stateroom also had a bad drainage smell which maintenance crew were unable to rectify - overall this ship needs quite a bit of work in and around the staterooms however the common centrum areas were generally bright and modern and provided a good escape from the rooms. Quality and abundance of food throughout the ship was excellent as were the efforts of waiters and all activities staff. Captain was particularly personable and always willing to greet guests and particpate in oboard activities where possible. All in all good value for money and would cruise again only being more particular in checking on levels of fitout and recent refurbishments before booking any particular ship. Read Less
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