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1,009 Royal Caribbean Group and Theme Cruise Reviews

Just came back from final Alaska run before it re-positioned to Australia and pretty much loved it all. Our group booked the ultimate drinks and dining packages before the cruise to have freedom on board and we're all glad we did. ... Read More
Just came back from final Alaska run before it re-positioned to Australia and pretty much loved it all. Our group booked the ultimate drinks and dining packages before the cruise to have freedom on board and we're all glad we did. Drink package was definitely a deal if you drink water, coffee, juice, soda and 4+ drinks over the course of a day. All the restaurants very good but standouts were Wonderland and Chopt. Absolutely delicious. Tip: when you get on the ship, book all your dinners for the week with Guest Services or Restaurant Services. Lunches are pretty easy to nab there when you want to. Windjammer buffet is fine but pretty crazy, so we opted for sit down breakfast in dining room after day 3. We never ate in dining room but hear it was good. Overall, thumbs up on food and drinks, with lots of options. Our cabin with large balcony (11690) was very clean and well organized for storage. More than enough for two people and plenty of hangars. Glad we brought a power strip and our own shampoo/conditioner, lotion etc., since that wasn't supplied (although someone said you could ask for it). The bathroom is really small but not surprising and always clean. Lots to do on the ship or lots of places to chill and do nothing. We loved the adult solarium and used the warm pools and hot tubs several times. We enjoyed Bingo, which was fun and very popular. The Disco dance party was a lot of fun, thanks to the Cruise Director and team kicking it off, and the bar trivia and musicians kept us all entertained. Of special note is the Spa. We all gave it five stars. Our massages and facials were absolutely terrific and the staff backed off quickly after their obligatory product sell. Highly recommend. Since we had our cards on file, we never had to "check out," and all tips were handled for us. For disembarking, we opted to carry the bags off ourselves and were completely off the ship and in a taxi in 20 minutes. DO THIS. Finally, every staff member we met was friendly and professional and helped make the trip extra special. We had a great time. Read Less
Sail Date September 2019
My wife and I traveled with a group of 12 with the average age being 30 years old. We typically do all inclusive resorts but were still interested in trying a cruise. After a 7 day on Symphony of the Seas we felt as if we were at a ... Read More
My wife and I traveled with a group of 12 with the average age being 30 years old. We typically do all inclusive resorts but were still interested in trying a cruise. After a 7 day on Symphony of the Seas we felt as if we were at a amusement park on a busy day. Always crowds of people, always waiting for extended periods of time for elevators as well as food and rarely a quiet time at night. The state rooms were small and tighter than I expected. It was hard to find open tables for breakfast and dinner in the windjammer. I always felt like I was going to bump into people wherever I went. Some positives include; the quality of food, the quality of cocktails and alcohol, and the service at dinner. The only place we had to wait to order drinks for a long period of time was Coo Coo Cay at the swim up bar. We enjoyed the variety of entertainment available nightly but again everyone was packed into events tightly. Lastly, I felt as if Royal Carribean is always trying to nickle and dime there customer. My wife and I and the group as a whole had already invested more money than I ever have on vacation before. The better amenities come at a upcharge to include; the specialty restaurants, basic internet, popcorn at nightly shows, wrist bands with your card attached, the entire water park at coo coo cay, the helium balloon rides and some mixed drinks. Overall, I am glad I checked it off of our bucket list. However, due to the overcrowding, the poor bang for a buck and the tight cabin space we will not be returning to RC. Read Less
Sail Date September 2019
18 of my family and friends sailed on 8/4/19 to 5 different islands to celebrate my mother’s and 2 of my Aunts 60th birthday. 14 people were first time cruisers. The entertainments, the food and the staff were amazing. We were all ... Read More
18 of my family and friends sailed on 8/4/19 to 5 different islands to celebrate my mother’s and 2 of my Aunts 60th birthday. 14 people were first time cruisers. The entertainments, the food and the staff were amazing. We were all pleasantly satisfied with everything and looking forward to future cruise with Royal Caribbean. We missed our tour in San Juan, I contacted the executive office after Customer relations tried to give me a hard time for my refund. The office responded immediately and set up my refund. Excellent customer service on and off the ship. After the kids were in bed, we went out passed midnight almost every night enjoying the night life. The pizza restaurant was delicious, myself and kids enjoyed every slice. Our Waiter Florentina and her assistant went out of their way to take care of us. She found us sits in the crowded Windjammer for breakfast. I would recommend more varieties on the menu in the main dinning room. Also, more entertainment for the kids, we attended the kids disco on the 14th floor which started at 7:15 during dinner time. By the time we finished dinner and went up, it was almost over. The lady on the first day was interactive with the kids however, the guy on the other day just played music with couple of hula hoops and ballon laying on the floor. Both ended at 8:00 pm and 7:45 respectively. I will recommend this cruise line and ship to anyone looking for a great vacation. Read Less
Sail Date August 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
Sail Date May 2019
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another ... Read More
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another Cruise Line and the largest ship sailing right now, but it was lacking. The name "Royal" should actually be called "Not Impressive Cruise Line" Embarkation was quick, getting our luggage was quick, other then that, nothing special. We had the drink package, and I'm not a drinker so figured I'd be tipsy but it seemed like all the drinks were watered down because I just never got drunk. LOL The Windjammer Buffet, I tried breakfast there and it was really disgusting, the scrambled eggs felt like it had some type of fiber in it, the texture was just off, I'm assuming it was fake eggs, eggs Benedict was warm/to cold, and just wrong, the over easy eggs were sitting on plates under a warmer light, I just couldn't get myself to eat something like over easy eggs sitting under a warmer. The sausage links crumbled if you cut them, I have no idea what they were, the bacon was rubbery and under cooked. Breakfast was a washout and I didn't eat breakfast again on the ship. We also tried dinner one day, food again was warm, not hot, and stale like it sat being warmed for way too long, so we left and went and had Pizza at Sorrentos, which was good. Wonderland, this is an experience, the food was strange, some of it was really good, while others were a little to weird to eat or the texture was just wrong lol but that's Wonderland, I suggest if you want to try something new, adventure food, try it, it's definitely memorable. Chops Grill: Very bland, I had the Filet Mignon, I ordered it medium, I got well done, it was very bland and the sauce they offered for dipping was also very bland. The extra price you pay for this, just wasn't worth it. 150 Central Park: Limited menu and this time the food was so salty, my hands and feet swelled up. I must have drank a gallon of water so I could get my rings off. The pumpkin soup was very good, the salad also very good, but the lobster was not impressive. My favorite place to eat was Sorrento's and El Loco Fresh. Entertainment was average, but with such a short cruise and it being a company trip, we didn't get to book much with 6000 people on this ship it was impossible to get reservations for a party of 28. The casino was always packed. When the ship was at Coco Cay and Nassau they closed everything down, no shopping on the ship, no bands playing on the pool deck, no activities scheduled for those who chose to stay on board, it was really boring, the first day we laid around our room after walking on the decks to see what was what, they don't have any movies playing on our TV's or anywhere on the ship. We ended up napping until the 6000 were back on the ship and then it was so busy you couldn't go to anything because of the crowds. Employees: They all seemed a bit quiet, on NCL they're friendly, joke around, the employees just seem happier. If I made friendly comments to the employees on Symphony they actually seemed shocked that I would joke or acknowledge them. Maybe it's the clientele I don't know, are people more friendly on NCL? I also noticed a lot less class on this cruise. Shore excursion, Nassau hmmm what can you say, Dirty, overpriced, aggressive sales, will not accept "no thank you" the first dozen times you say it. Our driver from Atlantis back to the ship was drinking rum with the drunk riders in the front and driving reckless back to the ship. I don't care what cruise line I am on I'm never getting off the ship in Nassau again. Cabins are much larger on Symphony then on the NCL ships I've been on, the storage better, 2 closets and a dresser, I appreciated that part of the ship. Nothing on TV but several ESPN channels, FOX, MSNBC and BBC. If you choose to watch a movie on demand be prepared to pay $12.00 Read Less
Sail Date May 2019
Chance to visit Cuba and feel safe about it. We just took the 5 night cruise to Cuba on the Royal Caribbean Empress of the Seas. I had read many of the reviews from past passengers and had a view of an old run down ship. This was our 20th ... Read More
Chance to visit Cuba and feel safe about it. We just took the 5 night cruise to Cuba on the Royal Caribbean Empress of the Seas. I had read many of the reviews from past passengers and had a view of an old run down ship. This was our 20th cruise but the 1st with Royal Caribbean and based on the reviews was not expecting much. This ship is old and small but really a nice ship. It is well maintained and good looking inside and out. The staff was wonderful and some of the friendliest of any ship we have been on. Our room steward Ike was the best we have ever had. The food and selection in the dining room was very good and some of the best compared to other shops we have sailed. Our waiter Leonard was fantastic. The buffet for breakfast was typical and good. But, the buffet for lunch was the disappointment when it came to food. Selection was small and mediocre to bad. On other ships we have been on, they have a grill for burgers and hot dogs that are quite good. This ship just served them from pans on the buffet and were not good. Other reviews made it sound like the seating in the buffet was tight and hard to find a seat. We did not encounter this. Activities were the usual trivia and games that were handled well. Shows were good. Especially the Lionel Richie cover singer Derik Floyd. Casino was small but not crowded. Several tables and a good variety of slots. Cocktails and drinks on the ship seemed more expensive than other shops we have been on. $8 for a beer plus tax and gratuity made it almost $10. Frozen drinks were typically $15. Maybe all cruise lines are like this now but 9 months earlier we paid about 6 for a beer and $10 for a frozen drink. We visited Cienfuegos and took a tour with Royal that was a typical excursion. Visited a fort, had lunch in a beautiful newer hotel, visited the city center square with several historic buildings. Not sure what we expected but reminded of somewhere in Mexico like Mazatlan. In Havana we did another Royal excursion. Again, not sure what I expected but the tour was fine but Havana reminded us of a post war war zone. The buildings are in total disrepair and look abandoned but yet people live in these buildings. Lines of people at bus stops. Lines to get into the grocery stores. Very sad and sorrowful. All in all, we really enjoyed our cruise and learned about Cuba. Encourage others to go. Read Less
Sail Date May 2019
We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter. The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the ... Read More
We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter. The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the public areas were very good. The bad news was that the food, specifically in the buffet was cheap, bland, and generally inedible. This was one of the few cruises we’ve lost weight. (The Chef’s Table was excellent, but exorbitantly priced at $85 a person.) The dining room was good, but not very good. The rooms are tiny in an effort to squeeze every foot of space into a profit producing area. We had a Junior Suite that was also tiny. The junior crew is willing to provide service, but are generally undertrained by the senior staff. The ship’s most senior officers were rarely seen and, when the made an appearance, made little eye contact with customers. The Crown and Anchor Society is also something of a joke...they offer little. The theater entertainment was very good four evenings; however, terrible on two nights. Because of the general reduction of amenities...no welcome drink...rancid toilet articles...few bar snacks...unappetizing food...and so forth...we do not plan to sail on Royal Caribbean in the future. Read Less
Sail Date May 2019
Myself and my family have cruised with Royal Caribbean for over 10 years; a few times a year. This past trip 14 of my family members cruised together. NEVER AGAIN. First off, we purchased a Royal Caribbean excursion for Honduras and ... Read More
Myself and my family have cruised with Royal Caribbean for over 10 years; a few times a year. This past trip 14 of my family members cruised together. NEVER AGAIN. First off, we purchased a Royal Caribbean excursion for Honduras and were almost (literally) killed. We were escorted by the staff to rent jet skis. When we returned, the rental company would not return our sea pass or drivers lic. until we paid $100.00. Of course this led to a disagreement, resulting in a knife being pulled out and our group being threatened by the staff that they "would kill us". Another staff member had a gun and was not shy about showing it. When we requested the help of the RC hired company staff to assist us, they did but we still had to pay the $100.00 out of pocket and it ruined the day for all of us. Yes, once back on the boat, we were reimbursed the money for our excursions but we were all traumatized and would NEVER book another excursion. Secondly, we were out dancing at the RED party one night (all 14 of us adult couples). We were minding our own business and enjoying the night club until a man from Trinidad began to sexually harass all the ladies in the group. The men (all cops) began to intervene and get upset. There were AT LEAST 4 separate occasions when the man continued to harass different girls in our group and was asked respectfully to stop and would not; he claimed this is how we act in my country. At this time, I went up to a security officer and asked him to assist our group before things got out of control. The security officer took the man and his friend out of the club. Another security guard approached our party and took us out of the club and kept us in separate rooms, questioning us for hours. I became very irate and requested to speak to management. This led to another security officer coming to investigate further. They informed us there is nothing they can do for us and basically ruined our whole night....GOOD OLD Royal Caribbean. They did encourage me to speak to customer service again the next day....because that is exactly what I want to do on vacation, continue to be told there is nothing they can do, stand on line and make reports. RC is unprofessional, unhelpful and out of luck. You just made 14 people unhappy and we are no longer committed to RC. We ALWAYS book next cruise and did not this time. We will now be cruising with Norwegian Cruise Line. Read Less
Sail Date April 2019
After looking into many questions before I leave for the cruise, I feel compelled to share my first cruise with our friends. After much deliberation we decided that some of the 50th birthday celebrations would be Cruise (for the first ... Read More
After looking into many questions before I leave for the cruise, I feel compelled to share my first cruise with our friends. After much deliberation we decided that some of the 50th birthday celebrations would be Cruise (for the first time). The date of the cruise was determined following family constraints for the Passover holiday of 2019 in April. Since this is the first time we make a cruise and after a thorough examination it was decided to go on one of the best - a large ship of Royal Caribbean. As stated, there were time constraints and therefore the cruise was chosen with the Allure Of The Seas, https://www.royalcaribbean.com/cruise-sh…/allure-of-the-seas, Western Caribbean track, 7 nights with 4 anchors in NASSAU- BAHAMAS, COZUMEL-MEXICO, ROATAN-HONDURAS, PUERTO COSTA MAYA-MEXICO and 2 DAYS ONLY, Departure from Miami. Now it was left to choose which agency would invite the cruise. There are many opinions whether to order through an Israeli agency or through a foreign agency. After a thorough and thorough examination, I found out that the company Crozit, https://www.cruiseit.co.il/, with the agent Orit Cohen Rochov gave the best offer. As I mentioned, it was decided to order with a minimum risk and therefore the room with balcony to the ocean, on the 11th floor in the center of the ship (room number 11590 D2). The room is spacious enough, a double bed and a sofa bed, a shower with excellent water flow and a balcony facing the sea, television, storage closet, 110 and 220 volts power sockets. It is difficult to describe in words the experience of sitting on the balcony while sailing and sleeping with an open window and hearing the waves coming back - an experience! The ship is huge, really a floating hotel. Many different types of rooms, countless dining rooms, restaurants, cafes, 2 promenades with vegetation, casino, swimming pools, Jacuzzi, climbing wall, Omega, surfing and more. 2 notable restaurants for light meals: 1. Park Caffe - Salads, sandwiches, cakes and flag sandwich with roast beef 2. The pizza restaurant The ship has a wide range of performances, including Mamma Mia, acrobatic show with oceanAria, Ice Ice show, Blue Planet, Headliner Showtime and more. About 60-90 days before the cruise, the possibility of planning the cruise is open on the Royal Caribbean site, ordering an hour for dinner (17.30, 20.00 or "on my own time"), ordering the various shows on the ship and booking excursions at the ports. For convenience and schedule of performances we chose the time 20.00, we got a regular table in the dining room on the 5th floor and regular waiters. In accordance with our needs, we purchased in advance and at a discounted price Classic Soda Package, which includes soft drinks and cola and an internet package VOOM Surf + STREAM Voyage Package - 1 Device Additional alcoholic beverages, coffee, shakes and more can be purchased. It is also possible to purchase a 10-cup card or a 10-alcoholic card. Each room has the option of bringing 12 bottles of 17 oz and 2 bottles of wine to the ship. In the boat, at various meals, you will be served free glasses of water and juices. The ship anchored at the port of Miami in Terminal 1 of Royal Caribbean, we reached the port of the car rental agency in the city and left the port to the airport on a trip with uber. The check-in and check-out of the ship is carried out with remarkable efficiency with no queue and speed. The attractions we did at our ports were: NASSAU-BAHAMAS - taxi ride ($ 10 toward) Cabbage Beach on the island island Paradise Island, a beach with soft white sand and good water for bathing. You can rent 2 sunbeds + umbrella for $ 20, and there are street vendors selling drinks. You can walk to the beach of the luxurious Atlantis Bahamas and even enter the hotel grounds and be impressed by it. COZUMEL-MEXICO - A fun day of sailing to spectacular blue lagoons and dive snorkeling, booked through http://cozumelcruiseexcursions.net/cozumel-snorkel-tour-res…, at a cost of $ 50 per participant. ROATAN-HONDURAS - We booked a day trip to the island with a local operator named Francklin Gálvez, francklinalexisgalvezbonilla1@gmail.com, a nice guy who tries very hard to please the guests he accompanies. Franklin charges $ 20 per participant for a full day of pick-up and return from / to port and travel according to an agreed plan. ($ 10) Visit the Chocolate and Fun Factory at the stunning beach of West Bay Beach (one of the resorts, plus sun beds + umbrella $ 15) PUERTO COSTA MAYA-MEXICO - We ordered a $ 50 golf car from MAYAHUAL Local Golf Car, https://costa-maya-golf-cars.negocio.site/, marvin1907@yahoo.com.mx and drove to the beaches of the nearby village of MAYAHUAL Docking Port . In retrospect it is unnecessary and you can reach this coastal strip with a local taxi. The coast of the Costa Maya disappointed. Hope this summary will help others. I'll be happy to answer any question. Yaari Read Less
Sail Date April 2019
This was my first Royal Caribbean cruise with Carnival being the regular cruise line I go on every year. When I first got on the ship, they had a huge welcome cake in the Windjammer with two guys who were playing different songs getting ... Read More
This was my first Royal Caribbean cruise with Carnival being the regular cruise line I go on every year. When I first got on the ship, they had a huge welcome cake in the Windjammer with two guys who were playing different songs getting you to wash your hands (really catchy and they could sing really well)! I was impressed by the amount of food they had although some of it was bland wish it had more flavor or was more sweeter ( red velvet cake). The activities they had on board were amazing and really fun to participate in. I went to the Living Room which is a teen club for teens ages 12-17 and it was way better than the Carnival teen club Club 02, with more people in it and a lot of activities. Although they didn't let you in if you were wet and you couldn't eat in there. The woman who cleaned my room always put my pajamas on my bed folded and was really nice when talking to her although I wasn't in the room often, I do wish I had a TV guide for when I was up late night and nothing was open. The ports we went to ( Labadee, Haiti & Falmouth, Jamaica) were beautiful and nice with music playing in Haiti and a shopping center in Jamaica. The excursion I did in Haiti was the Dragon roller coaster was very fun but scary at times going down fast on the turns. This is a very great family cruise for all ages including babies (my one year old went with my family and I). This is also great if you are wanting to do so much and learn so much from the activities. I definitely want to go on another Royal Caribbean cruise soon. Read Less
Sail Date April 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
Sail Date March 2019
This was the largest ship I've been on for my fifth cruise. The category of "Very Good" fit this ship, the service, the activities, and just everything across the board. I have had "Excellent" or ... Read More
This was the largest ship I've been on for my fifth cruise. The category of "Very Good" fit this ship, the service, the activities, and just everything across the board. I have had "Excellent" or "Exceptional" experiences in each of these categories on other Royal Caribbean ships or with other cruise lines on various occasions. While nothing was "wrong" in any of these categories on this cruise, nothing rose to the level of "Excellent" either. Do not take the above to mean that we were displeased. Not at all. It was a wonderful cruise and well worth the time and money. If I were to rate anything as "Excellent", it would be the itinerary. I'm a HUGE fan of having an immediate Sea Day before you reach your ports and then a Sea Day after. It really gave us an opportunity to settle in on the ship and get in "cruise mode". Then, after the hustle and bustle of excursions in port, it was wonderful to have that final Sea Day to wind down, get back into "cruise mode", and enjoy the ship and just... cruising! Again, this was the largest ship we had been on and the first of this class with RCCL. The promenade truly was a wonderful experience and just a terrific way to get from end to end of the ship while having food, drink, and shopping opportunities. We were very pleased with the private island, Labadee, Haiti. SO many areas to explore and enjoy. It was very easy to take advantage of the drink package, which extended to the private island. SO many places to relax and enjoy the various beaches or just relax in the shade. We did the Green Grotto Caves and Dunn's River Falls excursion in Falmouth, Jamaica. The caves were nice, with great guides. However, the experience at Dunn's River Falls was just SO much more amazing, we wish we would have done an all-day excursion at just Dunn's River Falls. For those planning the Dunn's River Falls excursion, while you can certainly take stairs along the falls to enjoy its beauty, the excursion itself has you joining hands with your group to go UP and THROUGH the falls. You will get beyond soaked and it does take a bit of strength and sureness of footing. It is completely doable by most able-bodied individuals, but if you have ANY infirmities, heed the warnings. And... be sure to bring a quality "dry bag" to keep anything you don't want to get wet. The scenery and experience has made Dunn's River Falls my all-time favorite excursion to date. I'm relatively new to cruising and am totally hooked. I will be taking one to three cruises a year for the rest of my life. I just LOVE it. While I am enjoying becoming VERY familiar with some ports that are commonly hit, like Nassau, in general, I like to always go somewhere new. However, I will say that the locations, offerings, and itinerary of this particular cruise (Sea Day; Labadee, Haiti; Falmounth, Jamaica; Sea Day) make this one that I would sincerely consider doing again. THAT is probably the best testimonial for this ship, the itinerary, the ports, and the available excursions!!! Read Less
Sail Date March 2019
First off the food wasn't good period. Our first cruise with Royal Caribbean was much better. This cruise screwed up my girlfriend's dessert after making her order a special gluten free meal for her allergy. The final day we both ... Read More
First off the food wasn't good period. Our first cruise with Royal Caribbean was much better. This cruise screwed up my girlfriend's dessert after making her order a special gluten free meal for her allergy. The final day we both got food poisoning from eggs Benedict and ruined the last day of our trip. We were sick in our room the rest of the day. They had the Grease show which was pretty good but the staff were very unorganized with keeping the guests waiting in an organized manner, making some wait at the top of the stairs while others lined up at the doors below in a separate line making people frustrated. The last part of the show had to stop due to technical difficulties so we left. The highlight of our trip was our Izumi sushi class and the Savannah Jack concert. There could have been more shows going on also as there was not much to choose from. Read Less
Sail Date March 2019
We decided to go on this cruise, this ship - because we went with a group of friends, about 40 of us altogether. We have been on 15 cruises as of now. The previous 4 were on " mega-ships." We also prefer to go eastern ... Read More
We decided to go on this cruise, this ship - because we went with a group of friends, about 40 of us altogether. We have been on 15 cruises as of now. The previous 4 were on " mega-ships." We also prefer to go eastern Caribbean - but, in order to be with our friends, we decided to go on this smaller, somewhat older ship, on this route.We had low expectations, thinking the better staff, service - is usually on the flagship boats. So this ship - the crew, the food, the entertainment - they hit it out-of-the-ballpark ! I don't recall ever seeing such a focused, dedicated staff as this one. The entertainment was excellent - people were friendly - and the crew couldn't do enough to accommodate us. The ship was also very clean - cheery - a lot of interesting artwork around the ship too- something we are seeing less and less of that. I want to re-visit the food. The food in the main dining room was quite above average. We did the premium dining 2 nights as well, the Italian one night, the steak house the other night. We got the 2-for-1 deal, had to do the meals the first 2 nights. The meals were rich, and a bit much for my " mature " digestive system. ( Eyes bigger than my stomach these days !!! ) Great food, classic Northern Italian. And of course,great aged steaks, like any premium steak house in any major city !! Worth every penny, even at full-price !!! . The food servers went way above and beyond the requirements of their job. And they were entertaining and engaging. Maybe the " rah-rah-cheering " sessions at the end of every meal got a little carried away, but they DID deserve to be acknowledged and recognized for all their efforts. Both by applause AND by appropriate gratuities at the end of the cruise. The people worked HARD to make our trip the best it could be. We ( wife and I ) don't do excursions anymore -been there, done that. We WISH some policies were a little different, like being able to get a pitcher of water without having to pay $7.95 for a service charge. We wish the cost of on-board communications / internet was more reasonable. We traveled on a budget, so we skipped that. Didn't NEED to be in touch with anyone back home. Read Less
Sail Date March 2019
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved ... Read More
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect. Read Less
Sail Date March 2019
We took this cruise as part of a specific group, so neither the ship nor the itinerary was our choice. That said, we had a good time overall and give Royal Caribbean an A- for the experience. The Ship: The ship is older than most we ... Read More
We took this cruise as part of a specific group, so neither the ship nor the itinerary was our choice. That said, we had a good time overall and give Royal Caribbean an A- for the experience. The Ship: The ship is older than most we sail, and it’s age shows. Colors/decoration are dated. The ship has been updated, but with heavy use it is in need of some tweaks. Carpets are worn, furniture is sometimes stained, and sheets/towels are showing wear. The ship is clean, however metal deterioration is visible under paint, paint is scuffed, etc. Nothing major, but if you expect a new, glitzy ship, Adventure isn’t for you. The big plus for us, after having last sailed RC on the Allure, is it’s smaller size. The layout is somewhat similar, just on a more human scale. There were times it felt crowded, but overall no more so than Allure. Elevators were inconsistent, but generally adequate. The Dining: The food was better than we expected. The main dining room was very good, considering they serve ~2,000 meals at each setting. The specialty restaurants were very good - we had the 3-meal package - and both Izumi and Chops served very good food with excellent service. We enjoyed the Chef’s Table food/wine pairing very much, however the venue on this ship is not ideal - it is a small half-level in the main dining room, so it is too loud to hear the chef’s descriptions clearly and enjoy visiting with others at the 12-person table. The buffet was fine for breakfast/lunch - both changed little during the week, but the food was freshly-made and plentiful, and the service was the best we have experienced in a mass-market ship buffet. Service throughout the ship was top notch. Special shout-outs to Iputu at the Promenade coffee bar (can’t imagine how he remembered my name, but after day 2 he called me by my name and remembered my husband’s name BEFORE I ordered. Are you listening RC? - this man deserves a promotion!), and our room steward, Nahroni, was very gracious and efficient - he always greeted us with a smile and a minute to catch up, no matter the time of day. The room stewards are very busy on RC ships, but we never waited for our room to be made up or lacked for anything in our cabin. That brings me to the survey RC sends out online. There is no place to thank special people, only places to note failures. Come on, RC, you’re missing an opportunity to find your best people. A very ‘corporate’ approach to a very human experience. Embarkation: It was among the best we have experienced. Quick and efficient (we had filled out the online registry, with photo, so they had little to do at check in. A tip: take a taxi/Uber from your hotel to the port rather than shuttles from nearby hotels for a faster boarding at nearly the same cost - the shuttles stop at all the ships and Adventure is farthest from the hotels. Debarkation: It was a nightmare. Took over 3 hours after our scheduled debarkation time to actually complete the process. Only 4 customs agents for nearly 3,000 passengers, but that is a port problem the cruise line cannot impact. Fort Lauderdale is very busy and experiencing growing pains. Be sure you have an extra dose of patience on debarkation day. The good news - the airport is upgrading, and our departure on Southwest was in a brand new and spacious facility. We have cruised over 10 times, with several lines, including upscale providers. That is enough to make the best decision for us, and we would sail RC and Adventure again if the group/itinerary were right. Read Less
Sail Date March 2019
This is our 2nd time on the Oasis. This cruise was tied to a "Rockin the Caribbean" event featuring singers and bands from the 50's and 60's. We really enjoyed the ship and entertainment. The crew was very helpful ... Read More
This is our 2nd time on the Oasis. This cruise was tied to a "Rockin the Caribbean" event featuring singers and bands from the 50's and 60's. We really enjoyed the ship and entertainment. The crew was very helpful and attentive. There is so much to do on the ship it is hard to take in all the events. The only negative is the stage show "Cats". This show was slow and hard to follow. Even the comedians made fun of the show. We had a ocean view balcony room which is great. The Ports visited were interesting. We have been to Nassau several times so we just visited some of the shops in town. On St. Thomas and St. Marrtean we had excursions which we booked thru "Shore Excursioner". We have used this company on other cruises and find them to be reliable and fair with the price. I would recommend the Oasis for an enjoyable cruise. Read Less
Sail Date February 2019
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was ... Read More
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was very dirty in our room. In the Windjammer they have the cruisers serve themselves - that is not good because that can spread disease very quickly. That is why I prefer ships that don't allow that- like Holland America. The ports were good on this cruise - Puerto Rico, Saint Maarten and Labadee Haiti - where I ziplined which I really enjoyed. The biggest positive comment I have about this ship was the entertainment - it was AMAZING. Mama Mia was just as good as on Broadway in NYC! Ocean Aria was very different - like a Cirque Show! The comedians were awesome!!! Royal Caribbean's entertainment has improved and I have always love their entertainment but it actually got better! So all in all there were positives and the bags not arriving till 5pm was a definitive negative! Read Less
Sail Date February 2019
Our last three cruises has been on NCL and we loved them. Our friends asked us to join them on RC Symphony of the Seas, although reluctant we agreed. After all it's a cruise, what is there to lose. Well we were stunned with ... Read More
Our last three cruises has been on NCL and we loved them. Our friends asked us to join them on RC Symphony of the Seas, although reluctant we agreed. After all it's a cruise, what is there to lose. Well we were stunned with everything about this cruise. Amazing!, from the spacious cabin to the Broad Walk to the Aqua Theater to Central Park. They transform you to a special place that is happy and relaxing. Restaurants - The food at Chops, Jamie's and Izum (Ryan as our Hibachi chef) was fabulous. None of us were impressed with Hooked Seafood or Coastal Kitchen. Bars - We hit numerous bars but the only two we sat at for any amount of time was Trellis and Boleros. Most of our time was spend at Trellis were our mixologists Bosco, Richard and Sorin were the best we ever had. The drinks they mixed were tasty and visually perfect. Pool - Unlike the NCL cruises we were on we had no issues in finding four chairs together. We only had a few minutes wait for the water slides that were great. We went to the hot tubes on three nights and we were the only ones enjoying them (another big difference). Enbark and Disenbark - The only thing I have to say about this is the Miami Terminal has this down. NO WAITING either way. Read Less
Sail Date February 2019
Our nephew & his wife joined us on this cruise to celebrate my birthday. Embarkation and disembarkation in Tampa was a breeze, quick on and off the ship with hardly any waiting. Our junior suite was large & clean with plenty of ... Read More
Our nephew & his wife joined us on this cruise to celebrate my birthday. Embarkation and disembarkation in Tampa was a breeze, quick on and off the ship with hardly any waiting. Our junior suite was large & clean with plenty of storage. The Brilliance O.T.S. is in good condition, well laid out, and the ride was mostly very smooth, even with the occasional rough seas of winter. We mostly dined in the main dining room for dinner, which had good choices, and tasty food. Lunch in the main dining room, the food didn't seem as good. We didn't eat breakfast after ordering it through room service the first morning, as they didn't deliver what we ordered, and the coffee was horrible. My husband would go up to the Windjammer and get us coffee and fruit & pastries thereafter. Although I must say the coffee wasn't very good anywhere on the ship. Maybe we should have ordered a beverage package where I should think the upscale coffees were better. I wouldn't recommend the entertainment on this ship, it was blah, your typical song and dance routines, and a not very funny comedian. Entertainment on the larger ships from the Voyager class, Freedom Class, and up to the Oasis class have much better shows, more variety; the Ice Shows are not to be missed, and more sophisticated shows, such as Aerial shows, and Broadway shows are very enjoyable to watch. Of course the Oasis class also has a Aqua Show too. Service on the Brilliance was very good, all the staff were friendly, and hard working. We visited Key West first. Took a trolley hop on hop off ride. But due to some major roads being redone/worked on, the traffic was horrible, and we felt we didn't dare get off during any of it's 13 stops, because we might not find another trolley come in time for us to get back to the ship on time. We did do a little shopping in Key West at our final stop in Mallory Square before heading back to the ship. Our other stop was Cozumel. We bought a day pass at a all inclusive resort on the internet, for the Melia Club Resort, before leaving on our cruise. A taxi ride each way for $16.00 for four of us was very reasonable. We of course gave the driver a good tip each way. The resort was very nice, loved the swim up bar, where the drinks were good and plentiful. The beach is right there, and beautiful. The only complaint I had was the free buffet lunch was not very good in my opinion. Couldn't find much on it that looked very appetizing. I love Mexican food, but no taco's, burrito's, rice, beans, salsa, no fresh fruits, etc. were made available. Instead they had a gray looking pork roast, fish, and some sort of stew, plus some nacho chips and chopped onions and tomato's for choices. So lunch was a disappointment to me, and to all but one of us, out of four people. If you don't care about eating lunch there, then I would still recommend this resort for the day. Read Less
Sail Date February 2019
The ship was clean and well maintained, however, the style was outdated. The food looked a lot better than it tasted. The food tasted bland, but was edible. The saving grace was the service. Wonderful service across the board. Everyone was ... Read More
The ship was clean and well maintained, however, the style was outdated. The food looked a lot better than it tasted. The food tasted bland, but was edible. The saving grace was the service. Wonderful service across the board. Everyone was pleasant, friendly, professional and smiling at all times. The main dining room staff were stars. Our server and assistant waiter were wonderful, Socorro and Fernando. Maria in the main dining room was wonderful as well as Isabella. The week I traveled had mostly seniors and a few families with small children. My son's ages 10 and 8 chose not to go to kids club since it was geared towards smaller children. MSC cruises had a better children's program in my opinion. Although I had a wonderful trip, I wish the ship was more modern and had more entertainment such as movie theatre, game room for kids with board games, pool table, etc...however, the service more than made up for it. Read Less
Sail Date February 2019
50 year reunion of the Dupont High school Belle WV Embarkation and disembarking was very smooth although a long walk for each. Ship was very clean but hallways were quite narrow. problematic when stewart carts were in hall and room ... Read More
50 year reunion of the Dupont High school Belle WV Embarkation and disembarking was very smooth although a long walk for each. Ship was very clean but hallways were quite narrow. problematic when stewart carts were in hall and room service trays left in hall. the were kicked several time by our party of four while walking the halls to public areas. Dining was much improved over the oasis of the seas i was on in november. Entertainment was very good. service was excellent and the people working on the ship seemed to enjoy their jobs and it does make a difference to see happy people. i did not bar drinking since their prices are twice the price you can get the onshore. i made no purchases other than 2 10 dollar tee's. i remember seeing a can of pringles for sale at the general store for 5.99. you can get these on shore for 1 dollar to 1.50. i love cruising but have been able to show restraint while onboard due to the nickel and dollaring done by the lines. i just wish they would be reasonable to the captive audience the have instead of trying to milk every one dry. i would bet if the charges half of what they do now they would increase sales to equal the profit they now receive Read Less
Sail Date February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
Sail Date February 2019
This was a charter, On the Blue Cruise, a rock music cruise leaving and returning to Miami. This cruise was all about the music, which was great. The ship itself is large, 4500 guests can be accommodated, I believe. It's a ... Read More
This was a charter, On the Blue Cruise, a rock music cruise leaving and returning to Miami. This cruise was all about the music, which was great. The ship itself is large, 4500 guests can be accommodated, I believe. It's a cruise for young people or those with children with laser tag, escape room, surfing, bungee jumping with virtual reality glasses, mini golf (we did this), rock climbing. The buffet was one of the best I've eaten in on a cruise ship. The dining room hours did not appear to be at all coordinated with the concert hours. For example, most evening concerts started at 6 p.m. but that was when the dining room opened. It was closed at 5 p.m. One day the dining room closed for breakfast at 8:30, this when many stayed up late at various venues. Our inside cabin had a small sofa which was very useful, both for the occasional television viewing and also for a seating place besides the bed. The King size bed (which can be made into twins) took up the entire width of the room so it was necessary to crawl into bed from the bottom. The ship was clean and the staff was friendly. Read Less
Sail Date February 2019
We wouldn’t have chosen this ship had it not been the only choice to visit Cuba. It’s 27yo and needs some attention. The most of the crew was extremely enthusiastic and efficient. Our friend’s steward was amazing and thoughtful. Ours ... Read More
We wouldn’t have chosen this ship had it not been the only choice to visit Cuba. It’s 27yo and needs some attention. The most of the crew was extremely enthusiastic and efficient. Our friend’s steward was amazing and thoughtful. Ours was much less than that. There were several times that we returned to our room to find the heat turned as high as possible. There were repairs that needed to be done on other areas of the ship. The steps leading from Windjammer Marketplace to 12th floor had loose carpeting and I would consider them a trip hazard. Several times I noticed the handrails were sticky. My belief was that there should be much more attention paid to the condition of the ship. The food was acceptable, we had room service deliver continental breakfast 3 out of five days. Once the milk and yogurt was warm. I’m not talking about ‘not cold’ but actually warm. But the service was wonderful. Cuba is rich in history. I was amazed at the beauty of the buildings. But so totally saddened that the condition of them is not being cared for. Overall, I think the ship should be retired. Read Less
Sail Date January 2019
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