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1,045 Royal Caribbean Group and Theme Cruise Reviews

This was our annual organizations cruise and we were not informed till about the day before that we were not going to our original destinations, Labadee and Falmouth but to Nassau and Coco Cay. I don't care for Nassau and that's ... Read More
This was our annual organizations cruise and we were not informed till about the day before that we were not going to our original destinations, Labadee and Falmouth but to Nassau and Coco Cay. I don't care for Nassau and that's not where I prefer to go. We had no choice. They told us it was due to the weather, though in hindsight it seems like that was not really the case but that Jamaica would not let us port there. All the shore excursions were cancelled and even when others, not us, rescheduled for the new destinations those were cancelled to, last minute. It was so windy the first few days we couldn't do much of anything on the decks and activities were cancelled. All this was extremely disappointing to all the nurses on this cruise with us. The food was also not as good as I remember it being on our previous cruises. The dining room staff were terrific but the food was just not very good. The Windjammer café was somewhat better but hot dogs were always my go to because they are always delicious and thick. We always love the trivia and music performances and the game shows. These are the highlights especially if everything else you want to do is a bust. Other's in our group have had trouble getting money back for their excursions or were charges double for something that was originally half the price. There were no apologies or compensation in any way from Royal Caribbean. This is disappointing because we have cruised with them before and been very happy. We did not have children with us but some of the other cruisers did and as it was a spring break week we had lots of families and young adults on the cruise. I know a lot of this was disappointing for them too. By the way, the cruise we were rerouted to and the cruise we paid for were hundreds of dollars different and we didn't get any of that back either. Read Less
Sail Date March 2020
We were a group of couples. The ship is very nice with lots for young people to do. We are experienced cruisers and our favorite is Princess as Royal Caribbean has too many children on board. But let me give you the good and bad, in my ... Read More
We were a group of couples. The ship is very nice with lots for young people to do. We are experienced cruisers and our favorite is Princess as Royal Caribbean has too many children on board. But let me give you the good and bad, in my opinion. We needed wheelchairs since having recent surgery. The wheelchair service was excellent but be sure to sign up. Don't worry about the time frame as they don't even check. It is a long walk from the terminal to the ship so don't be shy about asking for this service. Check in was quick as we had done the phone app. We were questioned and checked for fever. The virus was just beginning but they did encourage clean hands. We had a promenade room which was roomy with a window seat and sofa. If you want perfect quiet, this might not be good for you. It usually was quiet after midnite but it was fun to watch the goings on from our window. Our room steward was excellent. I tipped him when we first arrived, requested the duvet be removed and ice every day. No problem. I have come to love the "closets" on Princess as it's actually one big dressing room/closet combined with plenty of room for luggage, etc. That's why I wasn't fond of the closet but it was enough for 4 days. Our bed wasn't comfortable and I didn't bother asking for an eggcrate but wish I had. We had 2 very small nightstands with 1 drawer. Our room was always cold and it didn't seem to matter how far I moved the thermostat. I didn't bother to complain. For some reasons, the compass had an extra page which was mostly annoying and unnecessary. If you've cruised RCCL before, you know they don't include body lotion or hair conditioner. Probably the thing that annoyed me the most was, if you ordered 2 appetizers, they both came at the same time. Service was like, let's get this done. And sometimes we didn't receive something and I don't know if that was because they didn't understand or couldn't be bothered. Service all around left alot to be desired. Incidentally, cranberry juice is an extra charge, pancakes are more like hockey pucks, no lobster on the shorter cruises. Other than that, the food was pretty good. Steak was excellent. We ate most of our meals in the dining room and they also had a buffet (which was faster sometimes). One day for lunch they had an incredible spread with a shrimp "fountain", an ice cream bar, a salad bar mixed by the help and tons of wonderful choices. Not to be missed. It was on our next to last day for lunch. Formal night has been cancelled (their words). It is now, wear your best clothes. The shows were what you expect on a cruise. This theatre is the first I've ever seen that always has seats. Maybe not together tho. I just want to add, our ship went to CocoCay. It was phenomenal! Tons of seats available everywhere. Shuttles to go everywhere but distance between stops could be too much for some to walk. Pool was freezing. Families will love this but be prepared to pay. Read Less
Sail Date February 2020
I went on a Birthday party trip for a family member. The food was not good nor was a variety of free food available during party hours on the boat. We kept having to pay for food. We had to pay for sodas. The sofa table was hard and ... Read More
I went on a Birthday party trip for a family member. The food was not good nor was a variety of free food available during party hours on the boat. We kept having to pay for food. We had to pay for sodas. The sofa table was hard and uncomfortable. No mattress was given. We complained every day and was not accommodated at all. We were given extra blankets to pad the hard surface but that did nothing to help. They only accused us of trying to get a discount. I called customer service after we got off the boat also and still got no satisfaction. I was told that they had no record of me complaining until the last night and that blankets were given to me. They basically didn't believe me. That was my last and final cruise with Royal Caribbean. Don't cruise with them, choose another company‼ Read Less
Sail Date February 2020
The trip to hell and back! Electric extension cord was promised to us,at noon, we needed for medical equipment didnt come until midnight Heater broken froze over night They blamed balcony door handle not closed then finally next ... Read More
The trip to hell and back! Electric extension cord was promised to us,at noon, we needed for medical equipment didnt come until midnight Heater broken froze over night They blamed balcony door handle not closed then finally next day tech came and fixed it he had to clean out the equipment. Sink was clogged. Not enough hangers in state room. We requested coffee and Breakfast room service, we put tag out to com at 8am, THEY came at 6 am on the 1st morning woke us up and also called. In Florida no breakfast came even though we left tag out night before. Called room service and on hold for so long no one picked up we gave up Food finally came we we were gone. Not enough bar waiters Lagoon trip very disorganized Had to inquire about where was our group and then found out we needed wristbands had to go to the back of the line then the guy never gave us our lunch tickets On the blue lagoon boat the restroom was out of order.! Spoke with guest services and he took some notes and will have someone get back to me they offered us 20 % off. For that excursion. The coco cay island is geared for kids, no adult only beach, so be aware of screaming kids all day. Machines broken in fitness center. The balcony glass was dirty, i had to clean it myself. Otherwise they left a very bad taste Read Less
Sail Date February 2020
The ship was not our choice, we were in a group and the organizer always uses Royal,. Embarkation was fast and easy aside from sitting in the terminal waiting to board. Self -assist off the ship was quick and easy, 15 minutes or ... Read More
The ship was not our choice, we were in a group and the organizer always uses Royal,. Embarkation was fast and easy aside from sitting in the terminal waiting to board. Self -assist off the ship was quick and easy, 15 minutes or less from the time we started till we were outside. The ship was too large for our taste, our cabin was 7600, middle/middle so everything was a long walk. Elevators were a mob scene just like every other cruise; this is # 11, we've done Carnival and Celebrity. The MDR food was very good, service was excellent. We ate there twice as 8pm was our time and that's too late. We ate at Hooked, the seafood restaurant and service was superb and the whole lobster was excellent. However, several others said they went there late in the evening and the lobster was not good. We think they cooked it all ahead of time so since we were at first slot of the night that might be a possibility. The buffet was not nearly as good as Celebrity buffet. There was never an omelet station at breakfast, very little variety from day to day. On the evening when there was crab claws, they did not have the cracker tool. We saw several people give up and let it go to waste. There was no outdoor seating for the buffet, unlike Celebrity. There were LOTS of kids, and they often seemed to be charging around with no parental supervision. More than once we saw near-collisions with kids and elderly folks with a cane or walker. One aggravation was that on deck 7 at the Aft elevator, there was no way to pass from port to starboard side, one had to go up one or down one to cross over. Staff was friendly and very attentive. The solarium did not have a swimming pool, just a small 3ft deep pool with benches around the perimeter; all one could do was sit. The hot tubs were not hot but that's true of all the cruises we've done. Only one day was there an open towel station in the Solarium. We did not do any shows so no comment. There was no dedicated Piano bar just like Celebrity. I did one ship excursion to a Mayan ruin, it went well. I also did an excursion on my own. The Promenade and Central Park were nice but the flooring in Central Park was very slippery when wet, which was often. We purchased a wrist band to use instead of the ship card but ended up needing the card at times and every time we got on or off the ship. What's the point? Overall it was good, it WAS a cruise! Read Less
Sail Date February 2020
I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy ... Read More
I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy Cruise”. The ship was amazing and huge. Very clean and they had sanitization stations everywhere. Embarkation was quick and simple at the home port and every other one. Leaving the ship was super quick as they just did facial recognition. I hate kids/teenagers. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Only bads: the menu in main dining barely changes the whole trip. They want you to pay for premium dining. Carnival was different every day and very good. So we did. Wonderland was awful, slow, too long. Sushi was ok, but nothing special. Nice gym but no saunas or steam rooms unless you pay. Saunas and steam room were separated by gender and free on Carnival. may be the largest ship in the world but still the ocean is much larger. Last day, the ship was shaking and vibrating and jumping. We got warned in advance but still was unnerving. If you though the size meant it would move less... no luck. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Read Less
Sail Date February 2020
We travel with an adult cruise group. We have an excellent Travel Agent who sets us up on the newest and best ships of Royal Caribbean. We were on the Symphony last year for Super Bowl. This year we were a little skeptical because it was ... Read More
We travel with an adult cruise group. We have an excellent Travel Agent who sets us up on the newest and best ships of Royal Caribbean. We were on the Symphony last year for Super Bowl. This year we were a little skeptical because it was winter break for school age kids. We thought it was going to be wall to wall people. The Symphony can handle crowds!!!! We had absolutely no problems with anything. The ship is beautiful. So many things to do. So many great spots to hang out. The only thing missing is an adult only pool. The Harmony has one but the Symphony does not. My favorite part of the ship is the Trellis Bar in Central Park. Our cabin was in a PERFECT spot!!! We had a balcony cabin on the Aft right off the elevators. It wasn't noisy at all. It was so convenient. Highly recommend the 8th floor for all couples. Traveling with kids you will want the highest deck you can get. It will just be a lot easier for the pool and dining. The cabin itself 8262 is nice and it has plenty of storage. The dining was the best I have had on all my cruises. We did not have one bad meal! *Windjammer was great!!! I typically hate buffets. We never had a problem getting a seat. There were sooo many choices!!! We ate there for one breakfast and one dinner. *Solarium Nice atmosphere, food choices great but windjammer had much more. Service great. We ate here for lunch on a sea day. *Main Dining Room....My Time Dining... Awesome...Lamb Chops!!!!! Delicious Lobster!!!! Great Service We had dinner there 4 nights. 2 nights we had reservations 2 nights we did not. We had no issues getting a table. We also ate in the Main Dining Room for an outstanding brunch on Day 6. *El Loco Fresh....Great little Mexican buffet off the pool deck. We had lunch there on the first day. *Playmakers...Great wings... We had lunch on a sea day there. The Goal Post Margaritas were very good. *Hooked Seafood....Outstanding!!! We had dinner there the first night. We only made it to the Comedy Show. We enjoyed it. We did not have reservations but did not have any trouble getting in. We also enjoyed the Live Music and dancing at Dazzles. We had the drink package. Well worth the money. Service...Outstanding!!!! Every day, every where we went!!!! The only day is was a little crazy was when The Port of Costa Maya was basically closed. The crew was not prepared for a sea day. 5000 people got off the ship then came right back on. The staff was in MayDay Mode! LOL Within an hour the staff came through. I'm sure they were to have the afternoon off but everyone rallied and took great care of all of us. Special shout outs to outstanding staff members.... Our cabin attendant...Iputu Antara Hooks our waiter...Jhun My favorite spot on the ship with outstanding service Trellis Bar...Samuel, Lucan, and Karen Coco Cay...Amar and Vincent..The Beach Club Ports... Roatan...Our Travel Agent arranged to have a Nurse from an orphanage meet us off the ship and we gave her back packs filled with school supplies...This was the high light of my cruise. Then we went to a beach resort for the day. Costa Maya...We had a beach club booked called YaYa Club. They gave us a full refund because the taxis were on strike. 5 stars to YaYa for the full refund!!! Cozumel....Our Travel Agent arranged a private catamaran sailing and snorkeling trip. Again... a great day!!!! Coco Cay...A Perfect Day......Outstanding!!!!! We paid extra for the Beach Club. This area is brand new. Nice lounge areas, beds, pool, shade, but lunch was the high light and a bonus because we had no idea at the luxury it was going to be!!!!! The filet was THE BEST I EVER HAD!!!! And my husband is a chef!!!! That says a lot!!! They served whole lobster, and a Lobster burger that is a must after the filet!!!! We also enjoyed playing the games in the sport center. We did not do the Thrill Park but we did hear that the lines were long but that is typical for any water park. * Wifi Worth it!!! Embarkation and Disembarkation smooth as silk Summary....We had an awesome time!!!! little tips....Bring your thermal drink cup to the pool and excursions.... keeps your drinks cold You do not need towels for Coco Cay if you're at the Beach Club. They have nice towels there. Read Less
Sail Date February 2020
This was my 3rd cruise and my husband's first cruise. We were both hesitant bc we go to an All Inclusive every year. We weren't sure if we would enjoy a cruise as much as we enjoy an AI. But we did! We had a great time. My ... Read More
This was my 3rd cruise and my husband's first cruise. We were both hesitant bc we go to an All Inclusive every year. We weren't sure if we would enjoy a cruise as much as we enjoy an AI. But we did! We had a great time. My husband was in awe when he first saw the ship. There were over 6,000 guests on the ship, but we rarely felt crowded. On sea days the pool deck was crowded, but we just made the best of it. The food in the MDR was excellent. The desserts were absolutely delicious. The servers, Ronald and Damien, were spectacular. We enjoyed seeing them each evening as much as we enjoyed the food. Our cabin steward, Buster, was great! He kept our room cleaned and supplied the entire trip. We ate at one specialty restaurant, Giovanni's. My husband had the veal and he raved about it all week. He said that this was the best veal that he had ever eaten. Our server, Selah, was so friendly. I must say that the staff makes this trip. They are all so friendly, outgoing and just wonderful men/women to talk too. A few hiccups - - The men/women in the white shirts were not as friendly as the "regular" staff. Rarely did someone in a white shirt say hello or even smile which was just the opposite of the "regular" staff. My comment to this is - they are not setting a good example for the employees that are under them. I always respect a boss that practices what he teaches. - The towel game. I know this cannot be rectified. We have the same problem at the AI's that we go to. But people, come on, if you are not going to use a chair, don't save it. I was on the deck from 9am-4pm. There were 4 chairs saved that were beside me. Not one person ever used these 4 chairs. How rude! Ports of Call - I think the ship should give more information at the ports. We are beach people. We got off in Labadee and went to the beach. Well we were on the rocky side (not knowing there was a calm side). After 2 hours, we went back to the ship b/c we couldn't get in the water. Once back on the ship, I looked out the window and realized that there was a calm side to the island. I wish I would have known that. In Falmouth, Jamaica we booked the Royalton Hotel for a day pass. We were over 45 minutes late getting to the resort, but we still left at the scheduled time. So we paid for 4.25 hours, but only got 3 hours. Our last stop was Cozumel. What a beautiful island. I wanted to do a beach / hotel for the day. We opted to ask a taxi driver to take us somewhere, but that didn't work out. But I have no one to blame, but myself. Overall, we will take another cruise in the upcoming year. If we wouldn't have already had an AI booked for later this year, we would be going on another cruise now. Looking forward to cruising again! Read Less
Sail Date February 2020
Beautiful boat. Great dinners every night. Stayed in Room 3624. Terrific ocean view room right outside 3rd floor dining room - so convenient. Only problem was it was an “adjoining” room so there was a door where the couch should have ... Read More
Beautiful boat. Great dinners every night. Stayed in Room 3624. Terrific ocean view room right outside 3rd floor dining room - so convenient. Only problem was it was an “adjoining” room so there was a door where the couch should have been, leaving room only for a chair. Also, we had to put a towel under the door. You could hear talking, sneezing, coughing, hair dryer, etc. - it didn’t really help much. The entertainment ran from great to mediocre at best. The headliner shows were very good (except for the 3 Divas - but that’s just my opinion). The ice show was fabulous and should not be missed. Not a bad seat in the house. Not cold. If you plan to skate bring long pants. The magician was also great and funny. Bring towel clips to hold your towels on to the chairs at main pool. The winds get a bit crazy at times. People leave towels and books early to reserve their spots. My only real complaint is the amount of young children and toddlers in the hot tubs at the main pool. Ridiculous! Never went into those. The giant hot tub in the fitness room was always empty, however. We really had a wonderful time and can’t wait for our next RCL cruise. You’re going to love it. Labadee was my favorite stop. Perfect beach day. Took 2 minute tram to Nellie’s Beach. There is also a free short boat ride provided if you did not want to walk down the road. Great tiki bar and lunch was provided. $20 for umbrella charged to room key - worth every penny. Water was crystal clear and warm. Enjoy! Read Less
Sail Date February 2020
Wanted to have a look at the Voyager, and particularly as supposedly recently renovated. Cabin 6232 was our cabin on the sixth deck. No renovations, brick hard bed, mould in shower, rust on balcony. No tissues, no toiletries. From the ... Read More
Wanted to have a look at the Voyager, and particularly as supposedly recently renovated. Cabin 6232 was our cabin on the sixth deck. No renovations, brick hard bed, mould in shower, rust on balcony. No tissues, no toiletries. From the time of boarding was bombarded with sales whilst walking, sitting in the bar, even while eating in the main dining room- drink packages, dining packages, spa treatments, kitchen tours, orange juice, even when buying hair spray (forgotten) sales person tried to sell me earrings. The drinks are sold in US dollars, this caught some of the guests unprepared as does not specify currency. Beer av $7.50, spirits $8.50 but the lemon lime &bitters was classified as a virgin cocktail and cost $8.50. Convert to AUD, expensive. But this did not deter the passengers. Many, many drunk and rowdy party goes. This maybe more because of the limited voyage time, being treated as a party time. Dressing extremely casual, shorts and thongs in main dining, towel wrapped patrons dripping in Windjammer, fight to get seating in buffet and bars, and could barely move to walk down deck 5. When trying to pay account on last night, 4 staff at desk, 69 people in front of me, waited 40 mins and as many waiting after I had been attended too. Food in main dining, woeful. Steak could not cut or chew. Chicken asparagus pie, no asparagus and looked and tasted like baby food. The good - staff at dining, bars and room attendant lovely. Embarkation and disembark quick, easy. Big emphasis on hand washing. Would I go again, definitely no. Read Less
Sail Date February 2020
We did a 10 day cruise out of Sydney Australia to the South Pacific. We chose Radiance of the Seas for the departure date and itinerary offered. Unfortunately this itinerary started changing immediately after we booked (prior to ... Read More
We did a 10 day cruise out of Sydney Australia to the South Pacific. We chose Radiance of the Seas for the departure date and itinerary offered. Unfortunately this itinerary started changing immediately after we booked (prior to Coronavirus) and continued changing right through our cruise. Understandably we were on the ship with week Coronavirus starting making news and quarantining other ships , so I can't imagine logistical nightmare the company was living.. We were to visit Mare, Lifou and Isle of Pine (which was on and off the itinerary a couple of times since I booked)- it was first cancelled as there would be too many ships in at the same time, and then added to our itinerary through the cruise with the cancellation of other ports. We completely understood the reasons for the closures, but it led to a lot of last minute research on the ports as the original ports were easy to do on our own.. where the other stops required excursion planning. Anyhow this was a circumstance out of our control and we were very grateful not to be quarantined. Here is the review of what we did: Ship: As others have said some areas look a little tired, but I enjoyed the size, the detail (many pretty areas) and ease of getting around. Cabin: We were in 8024 a balcony room. I found the room to be small compared to other cruises I have been on, but it suited our needs. The bed was comfortable. Dining: The buffet (Windjammer) got old for us pretty quickly, but we loved our meals in the dining room. The menu could have used a little more variety but what we had was always good and the environment was great. We had a table for two that was situated close to two other tables for two and we thoroughly enjoyed our company. Entertainment and Activities: We saw most shows and I felt they were well done. The singers on this ship were amazing. The theatre had lots of seating and great bar service. There weren't many activities on this ship that we wanted to take part in..I think that was mainly due to the size of the ship (variety of activities less) Service: Here is the big reason for my rating. We experienced excellent service in the dining room by all waiters and assistant waiters. The service in the all of the bars was slow- although the staff worked very hard.. Royal Caribbean has the waiter take the drink order and then make the drink, and then deliver... it was very inefficient and the passengers were getting frustrated, which in turn, stressed the waiters out and the whole thing did not seem to run smoothly. The bars were understaffed so waiting for a drink at a bar usually had one bar tender working as fast as they could to accommodate about 10-15 people waiting. Ports: To the best of my memory with all the changes.. Noumea- and we were here twice d/t port changes.. we booked a private excursion before leaving home with Dal Ocean Charters. Do not hesitate to use this company..they were amazing with communication before hand, arrival at port and the excursion itself. The first stop we planned a trip to Signal Island. About 12 of us on an inflatable speedboat which was very fun. Skilled driver.. the island is stunning and has amazing snorkelling (bring your own). We took a picnic from the supermarket right where the ship docks and the price was right for the trip. When they heard our ship had been rerouted back we received an email offering another trip to a different island. We took the same type of boat to Largenere Island and this was a highlight of the whole trip. Only about 20 of us on this island with printine waters, excellent snorkelling, a beautiful beach and great swimming. There were huts and picnic tables for shade. We were so pleased with Dal Ocean Charters. Paid Australian cash prior to the boat ride. Port Villa Vanuatu- We had booked a private excursion with Yumi tours. Excellent communication with this company as the port date changed as we were on our cruise. The owner was at the gate and took us to our driver Moses. We had an amazing day at the Blue Lagoon, a turtle sanctuary and a cultural experience at a village. We were well taken care of throughout and again I would really recommend Yumi tours. Mystery Island: This was a tender port and we didn't have to wait too long.. the process was very efficient. A great beach/ snorkel day. lots of places to swim and a nice walk around the island. Markets on the island and a bar if you want. Luganville: This was added mid cruise d/t port closures and it was the first time this ship had been there. 6 of us hired a driver (lots at the port with air conditioned vans with seat belts) and we went to Champagne Beach (about 50 min from the port) such a beautiful drive and then to a blue hole. There are several. Champagne Beach is where cruise ships used to tender to but they have changed things so it was very quiet when we were there.. excellent swimming.. no snorkelling here. All together we had 4 days at sea and these were good. Lots of seating top deck over the pool.. most people wanted to sit in the solarium or right around the main pool but that was too close quarters for us. This was our first time cruising the South Pacific and I would go back to see the ports that we had cancelled d/t Coronavirus. The people of these islands were lovely and there are many islands to see. Let's hope the Coronavirus is contained and visits to these islands can commence once again. Happy Travels Everyone! Read Less
Sail Date January 2020
We went as part of a big group that reserved the entire ship for a 5 day cruise. This was the 6th cruise of my life so I feel I have some experience in cruising. Royal Caribbean has been a class act and they take of their ships. We ... Read More
We went as part of a big group that reserved the entire ship for a 5 day cruise. This was the 6th cruise of my life so I feel I have some experience in cruising. Royal Caribbean has been a class act and they take of their ships. We left from Ft. Lauderdale with stops in Grand Cayman and Cozumel. We got to watch Superbowl LIV on the ship. The ships can carry 3,500 or more passengers, that is a lot of people, never again for me, I will be looking for smaller ships to cruise on from now on. Here's why, the Windjammer which is the main cafeteria was a zoo, lots of people trying to eat all at the same time, not enough chairs for everyone. Long lines, food was just ok, a big variety but still cafeteria, the orange juice was watered down and was served at room temperature most of the time. No trays, so you had to make multiple trip to get your drinks, desserts, meanwhile you are awkwardly dodging people, not easy when the seas are rough and you are trying to maintain your balance. The sit down restaurant on level 3,4 and 5 was pretty good but the nicer meals, like lobster, filet mignon,...was an upcharge of $30, it used to be free. The staff are very nice, lacking in English language proficiency at times but they really wanted to please. The other problems with having 3,500+ passengers is that whenever the ship docked somewhere like Grand Cayman you have to wait in a line to get on the smaller boats to get to shore, at 50-100 people at a time this took a while. Multiple boats available but still lots of time wasted. In Cozumel The Independence docked right at the port thank fully. The 24/7 free pizza bar was nice, as well as the free snack bar. If you are Ok with lots of people and long lines to see performances, food, getting on elevators, disembarking,...then you will be fine. We had a bigger room so that made the trip better. Read Less
Sail Date January 2020
This was the best vacation my husband and I have ever taken together! The entertainment provided by Christian Radio Station K-Love was outstanding! The staff on ship as well as the K-Love staff were all amazing, helpful, and friendly! We ... Read More
This was the best vacation my husband and I have ever taken together! The entertainment provided by Christian Radio Station K-Love was outstanding! The staff on ship as well as the K-Love staff were all amazing, helpful, and friendly! We had concerts every night and got to spend our time on ship mingling with Christian music artists as well as comedians. It was amazing getting to have your pictures taken with people like Danny Gokey, and Joel and Luke from For King and Country. Our cabin was everything we needed. I have never been one to splurge on large fancy rooms because if you're on a good cruise you don't spend much time in your room. The islands we went to were amazing and so were the staff of the excursions we took. We visited Grand Cayman Islands and went snorkeling, swam with and fed stingray, and went to starfish point. In Cozumel we took a jeep excursion all over the island to private beaches, ate local cuisine, snorkeled, and visited historical Mayan Ruins. Everything was beautiful and we enjoyed all aspects of this Christian Cruise. We are already booked for 2021 K-Love cruise and are counting down the days! If you're a Christian, enjoy contemporary Christian music, and are looking for a cruise, then this is the one you want! klovecruise dot com for all the information! Read Less
Sail Date January 2020
This was my 13th cruise (Diamond) and my SO's first. We were with the Chicago Music Cruise group. This is my second cruise on an Oasis class ship. My cruise style is as casual and unhurried as possible. I expect nothing more ... Read More
This was my 13th cruise (Diamond) and my SO's first. We were with the Chicago Music Cruise group. This is my second cruise on an Oasis class ship. My cruise style is as casual and unhurried as possible. I expect nothing more than good food, good drinks and a good time. This cruise gave all 3. Through the port was relatively easy although miss the Diamond priority lines but I guess with the scheduled times they figure the lines should be short. We got on the ship right around 1PM and straight to our cabin 12327 (Boardwalk View) and the last cabin port, aft. Then to the Windjammer for a bit of lunch. The Windjammer was above average buffet quality. Our service for breakfasts and lunches in the Windjammer with Vincent was outstanding. As soon as we sat down he was off with our cards (Deluxe package) for our custom mimosas. He was always prompt with water, juice or coffee. We ate a few times in the Main for dinner. Dalton and his assistant treated us well and were prompt. At one point I found a bit of older lettuce in a salad and it was quickly taken care of and the dining room lead came to check up. Our cabin attendant Aryan took great care of us. Always had the requested ice bucket and would unlock our door when our hands were full. Cabin was neat and tidy with plenty of room for two of us. Plenty of storage with a safe and blow dryer. There is one 3 plug outlet in the room and it looked as though they pulled power strips people tried to bring on. There could be more outlets but...oh well. One blog suggests USB multi and this seems a good idea. Bathroom was adequate and generally clean although there was a small drawer that was missed during clean out day. Entertainment was quite good. Mama Mia was great and as good as any regional cast production. Had the drink package that was well worth it. The full service Starbucks on board allows you to use your phone to pay. It is not included in the Deluxe Package. The walking track is on deck 5 and is 0.42 miles. The longer track is nice. Had a great time. Read Less
Sail Date January 2020
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was ... Read More
Harmony of the Seas was an amazing cruise ship. Very engaging staff who helped made the experience memorable. The ship has a lot of on-board options; whether you're with a large group, with 1 other person, or by yourself. Cabin was fairly small but spacious enough for 2 people to move comfortably with 2 suitcases in the room. Dining options were nice. If you're on a budget, the free dining areas offer plenty of quality options; if you're looking for fine cuisine, the on-board restaurants offer many options/experiences too. The bar staff do a great job of personalizing your experience, with many of them remembering who you are and what your go-to drink is; and this was on a 6,000 traveler cruise ship. The waiters and other restaurant staff were great as well. They consistently looked to make sure you were OK and didn't need anything. The room staff was very good as well, personable. The port time-frames were very good as well, as most gave stops gave you time to explore even with long excursions. As for the excursions, very diverse options that cater to any type of traveler. Read Less
Sail Date January 2020
I had a great time on this cruise. What drew me in was the low cruise price, the fact that Royal Caribbean could handle a group of almost 200 Canadians and the amazing ports of call including Antigua, Barbados, St Lucia and Punta Cana, ... Read More
I had a great time on this cruise. What drew me in was the low cruise price, the fact that Royal Caribbean could handle a group of almost 200 Canadians and the amazing ports of call including Antigua, Barbados, St Lucia and Punta Cana, Dominican Republic. There isn't a ton to see and do in Tortola. It was going to be a beach day but because the sea was rough, all beach excursions were cancelled. Service: The service on the ship was fantastic. Every employee smiles and says hello to all the guests constantly throughout the cruise. I don't just mean your room attendant and your dining room server but every room attendant, server... Cabins & Cabin Service: The downside of a lower class of ship is that the cabins are lacking some amenities we normally expect. There is no mini-fridge in the cabins. So if you bring wine onboard, you can't put it in a refrigerator in your room after it is opened. There are no bathrobes offered. We got around this by requesting them from our cabin attendant. I'm not sure if all the cabin attendants are as quick to please or if we just got really lucky with Allan Sousa from Costa Rica. There was no moisturizer offered but once again, we asked and he left THREE for us almost immediately. Some friends complained they didn't get a box of tissues in their cabin wheras we had two boxes tucked away in a drawer when we boarded. Food: The first several days, breakfast in the buffet was lacking my favourite, smoked salmon. Later in the cruise, it was available each morning. The portion sizes in the dining room aren't consistent between guests ordering identical meals. My lobster tail was the smallest at our table. When I pointed this out, the server was quick to bring me a second lobster tail. I was impressed with all the dining room meals including every dinner and the lunch offered on the sea day. Breakfast in the dining room wasn't my favourite. I'm not a scrambled egg or eggs benedict lover. For some reason, they couldn't just bring me a poached egg. It had to be covered in the hollandaise sauce. Read Less
Sail Date January 2020
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations ... Read More
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations and truly left a lot to be desired. Boarding was easy and painless. It only took about 20 minutes from the parking lot to the ship. For this review, I will begin with the pools. There are 2 pools on the main deck surrounded by 4 large hot tubs. There is not a designated pool/water play area for children on this ship as opposed to some of their other ships. Children bombarded the hot tubs and made them nearly impossible to enjoy. Drunk adults were in the hot tubs with the children and it was cringeworthy. The boat has a solarium for adults with 2 hot tubs and 1 pool but children were consistently passing through this area running, yelling etc. to reach the main pool via the aft elevators. On prior cruises, the lifeguard would ask that they leave the area but the people on this boat could care less. Lunch in the windjammer was a madhouse on the first day. People were touching the food and putting it back. There was hair on my food and to be fair, it could have come from the patrons or the staff. I lost my appetite and did not eat there again. The sky pad was fun when it was open. It did close quite a few times even though the app said it was open during the cruise and I’m not sure why. The slides are okay for kids 48 inches or taller. Also, there is a small climbing apparatus for kids that should be replaced for a wade pool or some sort to keep them entertained and away from vacationing adults. The rooms were well taken care of by the staff and they entered 3 times a day to replace towels, make the beds, replace used water glasses etc. The dining room staff is amazing! They make us feel special and remembered little things about us. Ours called us by name and that is very nice. The shows they prepared for us were boring to me. It reminded me of a high school talent show. It was not entertaining. The cruise director really tried his hardest but neither he or the comedians were funny. The kids fell asleep and we left early. The most fun they had were in adventure ocean. Otherwise, the itinerary missed the mark. The ice skating show began but stopped abruptly. They took an intermission and then began again. The boat also had Bingo, a casino, NFL games on the big tv outside, and Laser tag while the ship docked in Nassau. I wish they had laser tag again during the forced sea day. This ship was scheduled to dock in Nassau, Bahamas and then dock again on Royal Caribbean’s private island, CocoCay. The “Perfect Day at CocoCay” was cancelled. The announcement that we heard said that the Ship failed to dock but the staff said that it does happen sometimes and the ship just doesn’t go there. Hundreds of passengers were upset and asking if they will receive compensation and were told that they would not. The sea day was boring, cold, and quiet. Royal Caribbean has to do a better job entertaining the guests in the event that the ship cannot dock. It took more than 2 hours to revamp the itinerary and the first activity wasn’t scheduled until after 1pm. We learned that the second port was cancelled before 8am. The guest services crew was rude, even when I asked them a question unrelated to the itinerary (I was changing credit cards for shopping). The lady took a deep breath and mumbles under her breath. Future cruising on this ship or any other Royal Caribbean ship is a no go for us. I had no idea that they sometimes do not go where they promise to and in the future, we will steer clear!! Read Less
Sail Date January 2020
We choose Freedom because of the sail ports and dates. A group of 18 people got together to take the cruise and celebrate New Years Eve! The New Years eve parties were awesome. Food was very good and you never went hungry. We were in ... Read More
We choose Freedom because of the sail ports and dates. A group of 18 people got together to take the cruise and celebrate New Years Eve! The New Years eve parties were awesome. Food was very good and you never went hungry. We were in a balcony cabin which was very nice and had plenty of room to move around and store our clothes. The entertainment was awesome - the cruise staff went above and beyond to make all the entertainment fun and exciting. The pool area was awesome and had 4 bars very near so you never went thirsty! The waiters were constantly circling the pool area and offering bar service - even brought the drinks right to the pool edge if you didn't want to get out! I highly recommend the beverage package - it is truly unlimited so it is worth the extra money. We didn't book excursions because I didn't want to be scheduled to do anything - this was a true vacation. The phone was turned off when I got on the ship and not turned back on until the end of the cruise. There is plenty to do on the ship on port days plus if you enjoy the pool it is empty on port days! I would highly recommend Royal Caribbean Freedom of the seas. Read Less
Sail Date December 2019
The crew staff was great The captain is a rambler and does not till you the truth Food was good but the menu was not extensive changing The ion shore trips are twice the price for the same trip if you pay on board The drinks ... Read More
The crew staff was great The captain is a rambler and does not till you the truth Food was good but the menu was not extensive changing The ion shore trips are twice the price for the same trip if you pay on board The drinks package was a total rip off as are the bar prices $15 for a beer after a 18% tip and exchange rate. The exchange rate the ship gives you is poor All expenses add 18% as a tip that is not share with all crew only senior staff. You have to pay no opt out is given The islands you visit some have deals with the cruise line and they also over charge you at pine island the menu price for a beer is $8.5 but they charged us $12 then later in the day it increased to $15 because they could. The island only has 1 pub you can get to Basically the ship will rip you off all the way through They even floated around for a day so they could make sure we spent on the ship Read Less
Sail Date December 2019
I am no expert cruiser, but wanted to share our experience for those seeking a December experience on this REALLY big ship! Pros: *Holiday ease w/lots of options for the entire extended family. *Informed captain that made expert ... Read More
I am no expert cruiser, but wanted to share our experience for those seeking a December experience on this REALLY big ship! Pros: *Holiday ease w/lots of options for the entire extended family. *Informed captain that made expert decisions to avoid storms and find sunnier ports. *Ship design that allows for folks to getaway from the crowds. *Great Teen club that my two teenagers said "Was actually pretty cool." *Super shows! Grease is a knockout. El Gaucho was ok and the adult only comedy night was very funny! (Rodney Laney, I think and don't remember the other comedian). *We all took Bonine EVERY night without fail including 2 days before sailing. The boat was rockin' and rollin' especially the first night. Please do not wait until you are sick to take medication. It is very difficult to reverse the effects of motion sickness!! Take Bonine whether you think you are prone to motion sickness or not. It can save your vacation! *Staying on board on a port day makes for lots of room by the pool! Cons: *This boat is HUGE. We had 6700 passengers on board. Knowing that both the Park Cafe and the Solarium offer breakfast at no charge is key to avoiding the crowds;) * Prepare for a not-so-sunny day or two in December. We had great weather most of the trip despite dismal forecasts for the entire week from The Weather Channel. We prepared for the worst and experienced the best most every day! *Main Dining room service can suffer a bit on a really big boat. The personalized experience that you get at dinner on a smaller ship is difficult to replicate with massive crowds of diners. We changed tables after the first night because we experienced sub-par service. Things were wonderful for the rest of the cruise. We did not eat in any specialty restaurants and ate in the main dining room every night so it was important to us to be at a table with experienced servers that were invested in providing excellent service. * The Christmas theme is over the top. Ok...it's a Christmas cruise so it is expected to hear Christmas songs on an infinite loop and for families to appear in matching pj's on Christmas morning ready for photos in the dining room. You need to be prepared for an excess of Christmas everything until after Christmas day. It is definitely the focus of every person on the ship. We were very much over Christmas music by 12/26!! There can be too much of a good thing;) * You usually pay more for this time frame so budget accordingly. Read Less
Sail Date December 2019
We are Diamond members with RCI, they seem to want to forget about the loyal passengers and only seem interested in Suite passengers. The normal Diamond Lounge has been taken away from Diamond members and given to Suite passengers and ... Read More
We are Diamond members with RCI, they seem to want to forget about the loyal passengers and only seem interested in Suite passengers. The normal Diamond Lounge has been taken away from Diamond members and given to Suite passengers and have been pushed into a pokey 31 seat room near the Star lounge. A lot of the Diamond members had to sit in the Star Lounge. Seems like they will be altering their tier system due to the increase in Diamond members, this monster was created by RCI so we will have to see what they will do. The Diamond Lounge was a social hub where you could catch up each day, but now it may as well be closed. The gym has been moved from the front of the ship to the rear of the ship removing the inside pool and all saunas and steam rooms and reducing the size of the gym. This was a Christmas cruise which was more like the cruise ship that for got Christmas, there was no traditional Christmas dinners which having over 3,500 Australian passengers you would have thought this would be the main menu item. For the first 7 days there was no enforced washing of hands so people would walk straight in without washing their hands and spreading Noro virus to over 400 passengers, after complaining about this, hello they enforced it on the last two days putting two offices at the entry, well done Royal but too little too late. Read Less
Sail Date December 2019
For 20 years high Seas Rally has used RCCL only. When your the best why look elsewhere? In the dining room we had Made Dinata and Polvin Vaz as our wait staff. How absulutly wonderful they were. After dining with them once, we ... Read More
For 20 years high Seas Rally has used RCCL only. When your the best why look elsewhere? In the dining room we had Made Dinata and Polvin Vaz as our wait staff. How absulutly wonderful they were. After dining with them once, we requested them every evening. One eveing they we full and we had to be seated elsewhere. Oh my gosh you could tell the difference. Made and Polvin were outgoing, kind, attenative, funny and very attenative to details. They helped make this cruise outstanding. I feel that all the staff were very friendly. I think they like our full chartered group of bikers. While on board, we were able to attend the taste of royal. What an outstanding wonderful lunch experience that was. I would encourage everyone to try this. My only request is to let us know what restaurants the food come from. I already booked another cruise on the Harmony of the Seas and want to know where to dine from the food we had at the Taste of Royal. Overall, I love RCCL and have no desire to try another cruise line. Read Less
Sail Date December 2019
As frequent travelers staying in many hotels locally here in the Philippines and hotel abroad in different countries, my wife and I tried to experience to cruise onboard which is Quantum of the seas. Every traveled that we planned, we ... Read More
As frequent travelers staying in many hotels locally here in the Philippines and hotel abroad in different countries, my wife and I tried to experience to cruise onboard which is Quantum of the seas. Every traveled that we planned, we always rely to read the comments and reviews to all hotels that we stayed in. This time, we decided to experience to choose to get onboard the cruise ship. At first, I was hesitant to choose Royal Caribbean Cruise- Quantum of the Seas because of majority negative reviews that we read, but to my surprised it turns out to be a remarkable experienced cruising at this luxury vessel. We travel Singapore cruise from November 30 to December 5, 2019, 5 days cruise from Singapore-Malaysia- Thailand-Singapore. We stayed in hotel in Singapore since we arrived on the 28th of November. Using our tourist pass which we bought at Changi airport for S$26 for three days is such a big savings using it unlimited at MRT lines and buses by simply tapping the tourist pass card as our ingress and egress on trains and buses. We took the advantage of using the tourist pass card visiting tourist places in Singapore. We observed that if you travel from station to another station it will cost you a minimum of S$0.83 –S$ 2.08 so having this tourist pass card is indeed a great savings. Quantum of the seas is remarkably a huge luxury vessel with superb facilities from cabins, classic restaurants, production show venues, swimming pools and entertainment venues. The Food and beverages staff went out beyond and above extraordinary services, kudos to Head Waiter ONUR from Turkey, Waiters Fely and Frederick both from India of SILK restaurant, Jidong from housekeeping, Bartender Mike of Sky Bar, Alvin of Sorrento, Regie of Solarium, Bar server KURL of Boleros, they all deserved to be commended for the excellent services they have rendered during our 5 days cruise. The cruise entertainment team is very active from the varieties of shows for the cruise led by Cruise Director Ken and Manager Troy. The Captain of the ship and the Hotel Director are always visible from embarkations to debarkations. Singapore embarkation process are very smooth and organized. Singaporean are also well- commended for their disciplined behaviors from dining to queuing on any events or entertainment production shows considering they are about 2,500 Singaporeans who was with us. Though we only stayed on inside cabin but the virtual balcony appears to be like you are staying in a real balcony cabin. The food that we have is so delicious from all the restaurants that we have dined. On our 1st day, we made a reservation to watch the STARWATER production show which is a Broadway’s presentations featuring world class musical show at deck 4 Two 7 venue. It is also recommended to watch SEQUINS and Feathers, another world class production show where reservation is not anymore needed. There is so much fun as in no dull moments from varieties of activities and unlimited dining experiences on board the Quantum of the seas. Over-all we really enjoyed our cruise and the money that we spent is worthwhile for the remarkable experiences that we had at Quantum of the seas. We will highly recommend this ship for our family and friends for them to experience what we have experienced. I would recommend to complete your online departure for Singapore immigration for a seamless process and avoid the long queues of passengers during debarkations. In about 20 mins we are already completed the immigration and down to Cruise terminal picking out of our luggage. Read Less
Sail Date November 2019
We chose this cruise because our original cruise to Cuba had been cancelled due to a travel ban.This cruise was suggested to us by royal Carribean and it was around the same price with 2 more additional days. So we figured it was a good ... Read More
We chose this cruise because our original cruise to Cuba had been cancelled due to a travel ban.This cruise was suggested to us by royal Carribean and it was around the same price with 2 more additional days. So we figured it was a good deal. We ported out of Fort Lauderdale and the check in process was fairly normal, no issues.Once we finally boarded the ship is when we noticed the lack of luxury. The decor was super dated, the entrance was small and the ship was quiet. No happy vacation vibes, no vacation drinks it was a underwhelming lobby with sales people ready to sell you one some plan that will better "enhance our experience". Since our rooms were not ready we decided to go the the food area and grab some lunch and lounge around. The eating are was small, and jammed packed. The food options were very limited and no fresh food being made by order. Once we grabe a cheese plate and a side salad, we sat by a window and quickly noticed it was so dirty that we could not see out of it. There were stains on the walls and parts of he walls and ceiling were being held up with duck tape. The workers walk table to table trying to get people to sign up for tours and sushi classes that cost extra money. After the 7th person came to the table asking us to sign up for the same sushi class that we kept declining I knew this was going to be a long 5 days. After eating we got to room and was immediately hit with the strong smell of sewage. Our room was abnormally small. and there was rust lime and calcium everywhere you looked. In every crease of the bathroom there was brown reddish rust.The mirrors had stains on them. The carpet look like it needed to be cleaned bad. The piping under the sink where they placed the floor towels had green mold-ish lings growing on it and the doorways were completely rusted out. It was what I imagine a Super 8 motel at a truck stop would look like, and smell like. TERRIBLE!. So of course I quickly gathered my things and me and my husband went to customer service and requested a room changes. The old us that the ship was booked and there were no other rooms available. I asked if the room could be cleaned. They told me that they would take hot water and come and clean my room after they had come in and inspected it, I was appalled because just hot water alone was not going to fix the rust and lime build up.And the sewage smell never left. All this took place in just the first 4 hours of being on board. The overall customer service sucked. They were trying to nickel and dime people to death. The food was terrible. the elevators didn't work. the windows were dirty ,and the lawn chairs were old and broken. This was my first royal Caribbean cruise, I normally cruise Carnival. and I was very disappointed,. Read Less
Sail Date November 2019
This was suppose to be a fun, family & friends birthday cruise but it was anything but that ! I invited my girlfriend & her husband who both were first time cruiser.(celebrating her birthday) My husband was a first time cruiser ... Read More
This was suppose to be a fun, family & friends birthday cruise but it was anything but that ! I invited my girlfriend & her husband who both were first time cruiser.(celebrating her birthday) My husband was a first time cruiser as well, also celebrating his birthday. It was a party of 14 of us in total. So out of the 14 there was 11 first time cruiser. Myself, My Sister, & friend were the only 3 who have cruise over 5-8 times before so we know how things can be. We understand that there is nothing you can do about the weather. We had one half day were we experience rough waters & cause the ship to be rocky. Again not too much can be done. I do feel like hey could have gave us some kind of refund or credit beside one $10.20 port fee. We only had one true day in port. ! Our cruise was @ sea & I really feel like I was ripped off. We stopped in one port for only 45mins. Everything was close & it was dark. This was THE WORST EVER VACATION IN MY ENTIRE LIFE!!!! I feel like my hard earned money was truly wasted! I also experience my first night a rude waiter in the main dinning area. Also they did not seat our entire party together one night due to others seating @ our assigned tables. They stated to us it was not a big deal, but our guest that was not able to be seated felt different. The only good thing I can say about this vacation was the staff was amazing. Stateroom staff, never had to asked for anything, I head waiter Joe was everything as well. he made sure everyone was please & the entertainment wasn't too bad but could have been more since we were struck @ sea most of the trip!!!! I don't think I will ever take a cruise with Royal again. They just didn't do us right!!!! The food was not as good in the main dinning area, The Windjammer was great through. My husband & did experience with a customer service desk member as well. Again Don't think I will do a Royal Caribbean cruise again after thinking about all we went through. Nothing in return to soften the blow. Just a big fat I took your money & what are you going to do about it?!!! That's how I have taken the experience on this cruise & ship. Read Less
Sail Date November 2019
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