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30 Royal Caribbean Gourmet Food Cruise Reviews

Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
Our first Caribbean cruise went very well. The Vision of the Seas isn't a new ship but it is very well maintained. The food was superb, the service excellent, lots of entertaining. We faced a very stormy weather for one entire day and ... Read More
Our first Caribbean cruise went very well. The Vision of the Seas isn't a new ship but it is very well maintained. The food was superb, the service excellent, lots of entertaining. We faced a very stormy weather for one entire day and the ship swayed a lot. My wife got motion sick and crew member gave us a miraculous pill that helped us to heal faster. Two issues they can easily get fixed: 1. The cigarrete smell at the casino should be controled by installing glass slidind doors both edges. 2. Mold smell in the steam sauna. Otherwise, a great ship, a great crew and a wonderful itinerary. Ports of call at Cozumel, Costa Maya and Roatan are excellent choices. This was a family-oriented cruise. Embarkation and disembarkation were smooth and fast. The Captain is accessible, absolutely knowlegeable and participates in a lot of cruise activities and dinners. Restaurants are excellent. Great food and an unique gourmet experience. Read Less
Sail Date December 2018
I am currently catching up on my cruise reviews. My husband and I were aboard Rhapsody of the Seas Aug 2018 for our honeymoon. Since then we have taken 2 more RC cruises, so we were able to compare. I truly loved Rhapsody of the Seas. I ... Read More
I am currently catching up on my cruise reviews. My husband and I were aboard Rhapsody of the Seas Aug 2018 for our honeymoon. Since then we have taken 2 more RC cruises, so we were able to compare. I truly loved Rhapsody of the Seas. I am a pretty picky person when it comes to accommodations and food and I didn't have much if anything to complain about. Food: The food was excellent, actually the best of the three other RC cruises we took. We had a meal package BOGO, so we ate at Giovannys which was excellent, and the Asian restaurant which I suggest skipping and going to Chopped or Giovannys. The Asian restaurant was my one complaint. It was our first night on the cruise, we made reservations at 9pm, we got there at 9:05 and the manager told us we were late and were not able to sit! So warning, do not be late for reservations.... Chefs Table: Food and wine were unbelievable, worth the money! We left from Venice-Katakolon-Santorini-Montenegro-Split-Venice. It was the perfect itinerary. -Venice we stayed at the NH collection that was right on the grand canal for 2 nights prior to the ship. To get to the hotel was $100 private water taxi, to get from the grand canal to the ship was a $95 water taxi, very rough water to the ship, it was a little scary but fun. The hotel was amazing if you are looking for a place to stay in venice I would highly recommend it. -Katakolon I loved, it is where the first olympics took place, a cute village close by olympia, and then a nice winery we stopped at. Santorini- Beautiful, however I franctured my tailbone walking down the stairs back to the ship so please do not take the steps down, wait in the long line for the skyglide it goes fast I heard. The stairs are so slippery and there are donkeys going to the bathroom up and down them. On another note, you must go to Oia, beautiful town and I recommend going to Santos winery! Split-Just get off the ship and walk to the town in split its about a 10 min walk, no need to do a tour. We did one and we wished we did not because we had no time to see the town of split! Montenegro- The most beautiful place I have been. We go back this Summer and I cannot wait. There are a lot of sweat bees, so do not wear perfume! I do not recommend taking tours through the ship, they are not very good. I now use Viators, they have reviews and you can see which one people like. Would I go on Rhapsody again, no, I would like to stick to newer ships, but for a first cruise it was great! Read Less
Sail Date September 2018
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and ... Read More
Ship was in generally good shape. Some wear but upkept well. Clean roomy ship, bright and cheery. Easy on, easy off. Well organized and pleasant staff. We traveled with mostly folks from Great Britain (we’re from Chicago, USA) and they were terrific. Courteous and friendly. Main Dining. Generally, I enjoy eating at the dining room. I like the formality of dressing for dinner, accompanied by good food and service. However, the quality of the food in the main dining room has deteriorated in all cruise ships. Food is hit or miss. Had oso buco and instead of a full, meaty oxtail, braised if a rich sauce, was served a curled piece of thin cut of beef, curled and brown. Our main waiter was below average. Still learning his job. World disappear for long stretches and could not be found. Assistant server, top notch and attentive. Our steak and shrimp combo dinner came without the shrimp. Our waiter didn’t notice or didn’t care. We had to bring to his attention at which point he would try to correct. I’m sure good help is hard to find, and it shows. Our waiter gave us the feeling that he was hoping we would just leave him alone. Buffet: Better than average. I detest most buffetts but this one was good. Good abundant selection, good variety. Ate here often for quick satisfying meal, mostly breakfast but also lunch an dinner a few times. Clean and well presented choices. Specialty dining, very good. Chops food and service fantastic. Great appetizers, bacon, shrimp cocktail, Caesar salad, bone in rib eye, filet and desert. Top notch food, good wine selection and great professional service. Ate at Giovanni’s table. Also very good but not great. Kids really liked Johnny Rockets. Entertainment was world class. Great shows, talented staff, enjoyed main theater almost every night. Comedians, hypnotists and the ever-talented singers and dancers very enjoyable. Ice show was fun. Enjoyed casino, every night. Not enough poker. Went to yoga class, used steam room, sauna. Kids hung out at teen club, nice athletic activity center, rock climbing wall, plenty to do. Pools nice but never enough chairs. Went to cigar lounge, enjoyed a quality cigar. We played bingo, lost. My son won the Star Wars trivia contest. Also, won 2nd place in archery contest. The itinerary was out of this world. Gibraltar (wife attacked by apes—she’s ok) , Alicante, Spain (beach, reat tapas and gelato winding through narrow city streets), Mallorca overnight (beach, party like a Mediterranean), Sardinia (great coffee in historic villa) Cadiz (walled city, beach and cathedral) Lisbon’s, city tour on foot) Good value trip in exotic, less traveled western Mediterranean beach cities. Read Less
Sail Date July 2018
SERVICE - 8.5/10 Overall, the service was exceptional. Some higher demand areas needs improvement but overall, really really impressive. Many workers are from countries with very demanding work ethics and that shows in how they present ... Read More
SERVICE - 8.5/10 Overall, the service was exceptional. Some higher demand areas needs improvement but overall, really really impressive. Many workers are from countries with very demanding work ethics and that shows in how they present themselves. Great job! FOOD - 8.5/10 We had the ultimate dining package. To us, it was worth it. Because the free food is generally a hit but some misses. The specialty restaurants were a great experience generally but not made all equal. Jamie's Italian and Izumi were the best. If you think Italian is just Italian, you'll be shocked. ACTIVITIES - 9/10 So much to do on this ship! You can definitely spend all 7 days on the ship and barely get familiar with it all. It was a lot to take in but they organized it pretty well with the daily newsletters. ALCOHOL - 9/10 Loved the Deluxe package. Do not skimp on the drinks and a lot of variety. CABIN - 9/10 Excellent attendant, clean, and sizeable. My ONLY gripe on this whole ship is that they have short toilets, but not a biggie- just a first world preference. PORTS - 8/10 Ports were generally clean and well laid out. Definitely can tell it has RC all over it, but it was enjoyable. Overall, this was an amazing experience. Highly recommended ship. So much to do that can cater to everyone, it is a ship definitely worth cruising. Such great service from majority and impressive shows/events. The restaurants are hit or miss but majority are good. Read Less
Sail Date June 2018
The ship is huge! No question about it but it doesnt really feel that big since it has so many rooms which is the reason it makes it big. However, I love the neighborhood concept which removes the monotony from the ship. The shows were ... Read More
The ship is huge! No question about it but it doesnt really feel that big since it has so many rooms which is the reason it makes it big. However, I love the neighborhood concept which removes the monotony from the ship. The shows were phenomenal (Flight, Hiro,1977 to name a few. I personally felt that the amount of area wasted on the aqua theater for just one show was not justified. I think that area could have been used for something else while the show was not happening. The Mexican restaurant was awesome and had a lot to offer. The Solarium is an awesome place but the food is not up to the mark. The windjammer restaurant was busy as usual with a good spread and courteous staff. I have to also mention the adventure club. The club was very spacious. The 7-9 room did not have much of stuff but they seemed to do a lot of active stuff (sports games etc) the 3-5 room had a small playset etc. the kids enjoyed the time there with extremely good care for lunch and dinner. They did seem to see a lot of television which I wasnt very happy about but we were on vacation so who cares. The pools were clean and fun. The rides did not seem to have too much of a line which made it fun. I was upset about the zip line as they were not organized. They asked me to go fill a waiver after standing in line, then I got back and they mentioned that I couldnt ride with sandals ( belted type). I asked them if I could ride bare foot and they said I couldnt but if I had a pair of socks it would be OK. that was complete BS. Overall, great ship, lots to explore, and advice not to do more than 3 excursions on a 7 day cruise if you want to do justice to the ship. Read Less
Sail Date May 2018
Mostly smooth sailing except in North Atlantic. Ship clean & maintained. Excellent, quick service. Cabin & shower small as usual. Virtual Balcony was very nice. Excellent entertainment (although focused toward Brits-some humor not ... Read More
Mostly smooth sailing except in North Atlantic. Ship clean & maintained. Excellent, quick service. Cabin & shower small as usual. Virtual Balcony was very nice. Excellent entertainment (although focused toward Brits-some humor not understood). Some problems with shore excursions - late tram in Lisbon, poor audio equipment, hard to understand guides, long walk from/to bus in Pisa. Fun trivia games, especially with Canadian Emily who spoke very clearly. Wish we had an extra day in Rome. Some coordination problems with disembarkation at Vigo-long wait. Transfer bus to airport was stuffy-no air while waiting to leave. Some issues with ship design - only one women’s toilet in gym; automatic door difficult to close. Some lockers too high to reach. Jacuzzi in gym sometimes closed; no jets, not hot enough. Jacuzzi in Solarium no jets only bubbles. Need more variety and more healthy options in Promenade Cafe. Corner of Schooner Bar was stinky but better after notifying Guest Services. Trivia/quizzes need to be in larger venue, especially on sea days. Read Less
Sail Date May 2018
Celebrating retirement with a group of 18. Embarkation was quick and easy. Our first time having a cabin category higher than ocean view. The balcony was filthy. Paid for the junior suite. Never used the balcony. Dining room food on ... Read More
Celebrating retirement with a group of 18. Embarkation was quick and easy. Our first time having a cabin category higher than ocean view. The balcony was filthy. Paid for the junior suite. Never used the balcony. Dining room food on par with a cafeteria. The buffet was actually better. Our two dining room wait-persons we wonderful. It was a shame they had to server the subpar food. Examples would we be Ahi tuna that was cooked until it was bone dry. Pasta carbonara that had very little flavor and the sauce almost being paste-like. Headliners we very good. Standard ship's singers and dancers were like attending a mediocre high school talent show. Schooner Bar piano player was very good. Could listen to him all night. There were movies shown on giant screen on the main deck. The problem was there were two zones of the screen not working correctly. Very distracting. Read Less
Sail Date February 2018
The embarkation went smoothly but the debarkation took more than an hour and a half. The cabin was kept clean and dining in the dining hall was ok. Our waiters were great. We traveled with 2 teenagers and the entertainment and ... Read More
The embarkation went smoothly but the debarkation took more than an hour and a half. The cabin was kept clean and dining in the dining hall was ok. Our waiters were great. We traveled with 2 teenagers and the entertainment and activities was adequate. I played a lot at the casino which they had no problem charging my debit card for. I was set up to the only charge from my debit card and no sign and sail privileges because I did not have a credit card linked to my sign and sail card. They, however, did charge my sign and sail card. This created a lot of confusion with the casino saying they told me that they were charging my card. They lied. We asked to see the video feed and they would not let us see it. We had a terrible time. They ended up giving us $200 of it back while we were on the ship, only to charge us $200 once the cruise was over. Food selection and drink after hours suck. Be prepared to drink only water. Read Less
Sail Date October 2017
Overall, nice cruise-however very frustrating how they try to CONSTANTLY nickel and dime you to death. You have to pay extra for a "drink package"-yes-even water you have to pay for. You have to pay $12.95 per day for internet ... Read More
Overall, nice cruise-however very frustrating how they try to CONSTANTLY nickel and dime you to death. You have to pay extra for a "drink package"-yes-even water you have to pay for. You have to pay $12.95 per day for internet service, you have to pay an $8 surcharge for room service, you have to pay for any bar drinks, you have to pay for any of the other restaurants other than the main dining hall, windjammer, and pizza place. I'm sorry I just get very annoyed when you spend literally THOUSANDS of dollars to be there and very little is "included" with that purchase. The ship however was the pinnacle of efficiency! The port calls, baggage, all details were handled in the smoothest way possible-very amazing! The cabin staff and dining staff went above and beyond to make sure they were friendly and you had a great trip. The food was OK-not sure about the other restaurants because I was not willing to pay $hundreds more to try those out as well-but something tells me that their food was superior to the included places. Fun experience overall though! Read Less
Sail Date July 2017
Experiences before. Dining was spectacular every day, Our waiter maid us feel like queen and king.The service was a five star. Ship was very clean, staff is very friendly, they treat you like like the name says Royal, a very unique ... Read More
Experiences before. Dining was spectacular every day, Our waiter maid us feel like queen and king.The service was a five star. Ship was very clean, staff is very friendly, they treat you like like the name says Royal, a very unique experience.Room service was excellent.Food was amazing. The attention to us was marvelous.I will recommend this cruise line to any body, I have travel in the passed with you and is always the same Excellent service. Every time i come back from my trips i always said that you cruise line is the best, I will recommend this cruise line to my family friends co-workers, I only have been in one other cruise line and the service was okay, not like your cruise line. I went with them because the trip was cheap for a seven day cruise. I will never change cruise line you are the best cruise line ever. Read Less
Sail Date April 2017
We were on this cruise last year and were forced to return two days early because of weather conditions. We were given a fantastic deal to rebook on this cruise. Thank God we did. It was the best cruise ever. So many shows and activities ... Read More
We were on this cruise last year and were forced to return two days early because of weather conditions. We were given a fantastic deal to rebook on this cruise. Thank God we did. It was the best cruise ever. So many shows and activities to choose from. Each was better than the last. The stateroom was kept so clean thanks to Sookressen Mahadoo. He was pleasant and fulfilled every request with a smile and an occasional towel animal. He was great. The dining was equally as great with Amir and Carmen. What a great team. They were professional while friendly and very accommodating. The food was prepared to perfection and always delicious. The entire Royal Caribbean crew was extremely pleasant and accommodating from the Windjammer to the activities. I can't say a negative thing about the cruise or anyone on it. The excursions were both informative and wonderful. The onboard shows rivaled the best Las Vegas shows. I especially enjoyed Finis Henderson, the ventriloquist and Katrina Love. Not only did they provide a wonderful show, they were also personable and pleasant wherever spotted outside the stage. The ship was clean and well presented. Read Less
Sail Date February 2017
Positive: - Beautiful ship, with lots of things to do. - Shows (other than the comedian) were very good to excellent. - Easy and efficient boarding process. - The kids camp (9-11 year olds) was great. My daughter enjoyed ... Read More
Positive: - Beautiful ship, with lots of things to do. - Shows (other than the comedian) were very good to excellent. - Easy and efficient boarding process. - The kids camp (9-11 year olds) was great. My daughter enjoyed her time there and the employees seemed to like their jobs. Negative: - The staff was horrendous. I could count the number of good staff on one hand. The rest were mediocre to absolutely poor in customer interaction. The workers in the pizza joint and Park Cafe in particular were awful. - Food ranged from ok to mediocre. But we frequently had to wait a while to get it, then they didn't get the orders correct, and the food came out lukewarm. - The hours the restaurants for breakfast and lunch were not enough and your day had to be managed around those times or were stuck with the buffet. - The cleaning staff didn't clean the staterooms all that well. Our balcony window was dirty from the time we boarded and was never cleaned. I could look past some of the negatives, but the consistent rude behavior from the staff (the bartenders, waiters, restaurant employees, guest service) made the trip unpleasant. I don't know if all Royal Caribbean ships staff were like this, but I would never recommend this ship with this staff to anyone. Read Less
Sail Date November 2016
1) too messy, need almost one hour to line up for landing and take shuttle bus.expecialy for busan south Korea. 2) Dining Room Menu all day are the same, every night took a long quene to wait, and food is salty and poor. 3) No ball ... Read More
1) too messy, need almost one hour to line up for landing and take shuttle bus.expecialy for busan south Korea. 2) Dining Room Menu all day are the same, every night took a long quene to wait, and food is salty and poor. 3) No ball pen and paper, sampoo inside the room. after ship departure, your luggage not yet reccived unti you have finishd your dinner. 4)Bumper car need to wait for an hour to play only 3 minutes. 5)Poor entertainment for Royal Theatre, 3 nights without any show 7)No enouge seating and dancing place for guests. 8)During night snack, you need to take a long queue to one counter only to bag the food, 9)YOU LOOK LIKE YOU ARE IN MARKET BECUASE ALL THE PLACE ARE TOO NOISY AND SOME CRUISERS ARE IMPLOLITE AND ALWAYS JUMP THE QUENE. 10) No more big cruise and Royal Carribram Lines, this is my second poor cruises in RCL. Read Less
Sail Date November 2016
First time on a smaller ship the Empress of the Seas. When we first aboard it we doubted taking this trip in the first place. But we found it to be restful and you can get to one end of the ship to the other in a jiffy. The waiters ... Read More
First time on a smaller ship the Empress of the Seas. When we first aboard it we doubted taking this trip in the first place. But we found it to be restful and you can get to one end of the ship to the other in a jiffy. The waiters were wonderful. The food was very good also. In the Keys, we were parked next to the Allure and that is a site to see. It looked like the mama ship (Allure) just gave birth to a baby (Empress) The bedrooms and bathroom are small ( we had an outside cabin) We were on the 4th floor near the dining room so it was very convenient for us. Plenty of food as usual. Loved watching the movies on the pool deck. And I was surprised they had two movies I wanted to see ( Finding Dory and the new Star Trek) I was told the Empress was going to Cuba in the beginning of next year and so they spruced the ship. If you just want to relax enjoy the Empress of the Seas. Read Less
Sail Date October 2016
The food and entertainment was fantastic I really enjoyed most of my time on the cruise. One major flaw was the rampant upselling, I enjoy cruises for the all inclusive experience, I didn't feel like it was really the case here and ... Read More
The food and entertainment was fantastic I really enjoyed most of my time on the cruise. One major flaw was the rampant upselling, I enjoy cruises for the all inclusive experience, I didn't feel like it was really the case here and there was a constant pressure to buy more, which I found stressful. I purchased the ultimate drink package which I thought included all beverages but found out afterward that it didn't include certain specialty drinks like the ones they served on the deck made from hollowed out pineapples. The spa was extremely pushy and also scammed my girlfriend. She who won a raffle for 125$ at the spa, with that certificate she ordered a 155$ service, half way through the service they told her that her treatment would cost 200$ and refused to back down. The room was very nice for a basic interior stateroom. The cleaning lady came frequently and did a great job. The main dining room service and food was fantastic, though I was a bit disappointed in my assigned dining room, we were assigned to American Icon which wasn't nearly as classy as the other main dining rooms. I wished there were more events going on during the day, at night there was an overflow of things to do and you just couldn't get to everything you wanted, but during the day they had things like zipline, flowrider and rock climbing which were nice but could have long lines and you wouldn't want to do those all day anyways. I felt like they purposely didn't plan anything during the day except shopping events to try to force you into buying. I love cruises and enjoyed this one but I don't think I'd go with Royal Caribbean again. Read Less
Sail Date October 2016
We love this Ship!!! Even though it is Very Big, it was like coming home. We had not been on a RCCL cruise for several years, trying other lines and it was so great to be back. Several people had complained about the food, but we ... Read More
We love this Ship!!! Even though it is Very Big, it was like coming home. We had not been on a RCCL cruise for several years, trying other lines and it was so great to be back. Several people had complained about the food, but we thought it was very good, especially the steak house Chop Chop. You could cut the meat with a fork, but it is quite a bit more expensive. You know, the music around the ship and out in the open was not exceptional except for the guitar player the band that played with him (Mark) amazing. There is never enough classical music in my opinion and we like lots of music. The ice show was amazing and the Saturday night Fever production was great. The cupcake shop was very cute and had classes for decorating. There was not enough chocolate on the ship, though!! The chocolate crescent rolls i was used to were not offered, but it was only a week long cruise, so maybe i just couldn't find them!! This is a wonderful smooth sailing ship. The entertainment director encouraged everyone to become a family and talk to everyone, which was a great theme, in our opinion. Read Less
Sail Date October 2016
We choose this cruise for the vessel! Our first mega cruiser and we were awestruck; never felt like there were 6000 of us cruisers on board. The ship is magical and the space is phenomenal. We had an inside balcony cabin overlooking ... Read More
We choose this cruise for the vessel! Our first mega cruiser and we were awestruck; never felt like there were 6000 of us cruisers on board. The ship is magical and the space is phenomenal. We had an inside balcony cabin overlooking Central Park and it was enjoyable except for the last night when revelers stayed up past 4 AM hooting and hollering. The service was impeccable and our room steward was particular and friendly. Since the ship was our destination, we purchased a 4 specialty restaurant pack and enjoyed every morsel served! It was our first as Diamond Club members and our perks were pleasant. The club itself is a nice place to have a quiet chat or read a book on off hours as well. The art work collection is fascinating. The entertainment is beyond words. It may be difficult to go on the smaller vessels now; my husband is reviewing future options on the Harmony. Disembarkation was easy and smooth. Another bucket list item checked off. Read Less
Sail Date October 2016
I am a loyal Royal Caribbean cruiser. I have been on all sizes of the Royal fleet. This cruise made my tenth cruise. My daughter won a complimentary cruise on Empress of the Seas so we were excited to try the baby ship of the fleet. ... Read More
I am a loyal Royal Caribbean cruiser. I have been on all sizes of the Royal fleet. This cruise made my tenth cruise. My daughter won a complimentary cruise on Empress of the Seas so we were excited to try the baby ship of the fleet. Although smaller then the other ships, Royal Caribbean did a great job making this ship feel "Royal". There were many things available on this ship as on the larger but on a smaller scale. We went to Key West and Cozumel,Mexico for our ports of call. The food was great and the entertainment was great. I always enjoy the main dining room for the evening meal because I like being waited on. The brunch in the main dining room on sea days was very good. The cabins are smaller than on the larger ships which is to be expected. But with a little organization, we had enough room. We all laughed at the jokes made about the smaller bathrooms. They were smaller but comparable to a bathroom in some travel trailers. The service was as good as on the larger ships and the crew were very friendly and helpful and fun. Only one thing was more noticeable on the smaller ship at times and that was the movement front to back. The side movement was taken care of by the stabilizers. It was not constant. Only in certain parts of the Gulf. It was not a problem for me or my daughter but others might want to use a patch. This was a nice little ship and we had a great time. I would do it again. Happy Cruising!!! Read Less
Sail Date October 2016
Overall, trip was well described as to ports and time tables were perfect at each stop. Weather was not an issue. Distance from ship to transportation was an issue for those with limited mobility. Rome was easy to get to but you better ... Read More
Overall, trip was well described as to ports and time tables were perfect at each stop. Weather was not an issue. Distance from ship to transportation was an issue for those with limited mobility. Rome was easy to get to but you better know the train time tables for leaving. As for weekends, trains don't run as often back to the ship. Felt more time was needed to see Rome and Venice. Those are major stops from all cruise ships so don't think they can extend dock time in those areas. It would be great, if they did. Eating at the late dining was necessary, as our tours ended close to the ship leaving port and rushing back to early dining was not an option. Many went for the "anytime dining" but some evenings we saw a line waiting for a table. So we stayed with the 8:30 pm seating. Read Less
Sail Date October 2016
Embarkation was fast and easy. Had a great time on a wonderful ship. Dining was great as always and the Diamond Lounge staff were fantastic. Ports were beautiful. we only did 4 shore excursions, Santiago de Compostela, Fatima, sailed the ... Read More
Embarkation was fast and easy. Had a great time on a wonderful ship. Dining was great as always and the Diamond Lounge staff were fantastic. Ports were beautiful. we only did 4 shore excursions, Santiago de Compostela, Fatima, sailed the Santa Maria and Windsor Castle. Ice shows were great, and the few entertainment shows we went to were also great. We spent a lot of time in the gym and it was always clean and easy to use. Good equipment and way better than Anthem's. We also rarely used the elevators and it was a great help when you are trying to keep the weight off with all that good food! Disembarking was easy as pie, but it was a nightmare when it came to the crew doing there job getting us to the right bus for our excursion transfer to the airport. There was only one guy trying to give directions in the Alhambra Lounge. He finally said just go, and look for your bus, there should be someone outside with a sign, there was not, but we made it. Read Less
Sail Date October 2016
We choose this trip as we wanted a different trip than that of the itineraries from Southampton. We wanted some September Sunshine. We are fans of Royal Caribbean and so we choose this ship and itinerary. I would suggest if you are ... Read More
We choose this trip as we wanted a different trip than that of the itineraries from Southampton. We wanted some September Sunshine. We are fans of Royal Caribbean and so we choose this ship and itinerary. I would suggest if you are doing this cruise to not book a private transfer from the airport unless you are in a big group. We were just two and spent over an hour waiting in the airport for our transfer to the ship and it wasn't a pleasant experience just standing around with nowhere to sit. We were then packed into a private car with two other people. So not really that private. There are various options available. You can take the local bus to the people mover near the port or the train to the people mover and then get to the port that way. The cruise transfer bus got to the ship quicker than we did. One point to note that if you have never travelled this way before. When you get to your departure airport you need to look for the person with the Royal Caribbean clipboard and check in with them. If you booked your flights through the cruise ship and your not in business you can only check-in at the airport, so if you want to upgrade you want to get to the airport early. We arrive at the port and got dropped off and it was a little disorganised to start with as you had to go in one door and drop off your luggage but you had to do it with the number that was the same as the deck you were on on the ship but this wasn't too clear. You drop off your luggage and then had to come out of the building to then go through another door. Check in was pretty simple and easy and then you go through security and head up the gangway onto the ship. Vision of the Seas is a lovely ship with a centrum area with shops off it and a bar in the middle. We had the Royal family suite which is a lovely two bedroom suite on deck seven. The suite has a small balcony so we had to take the table off it to be able to sit on it comfortably. the main bedroom has a large window and sliding door which lets lots of light into the room, the second room is similar to an inside cabin except it has a large floor to ceiling window which gets light from the other room. The living area is lovely and the two bathrooms had recently been refurbished. The Dining was fantastic onboard, we went to the three speciality restaurants - Izumi, Chops Grill and Giovani's table. We did main dining one evening but as their was no my time dining, the second sitting was a little slow. We had two meals in Giovani's table and celebrated my partners birthday which was fun. That staff are fantastic and you feel like you are in a family owned Italian restaurant. I would recommend the Mozerella with Parma Ham for starters or I have heard the Scallops are great. For main the Lamb or the Fillet Mignon are delicious. the Fillet goes really well with the Borollo reduction sauce it brings out the flavour of the wine and the sauce. For desert I would totally recommend the Tiramisu as its just like a mamma makes it! If you are in a large group then I would recommend listening to the wait staff and having food family style where they will bring lots of different dishes and you can sample them all. Chops is always a great choice if you are looking for a steak. It is one of the best steakhouses at sea. There is a lovely bacon strip on the starter menu which is delicious, the french onion soup is delightful as is the mushroom soup or the shrimp cocktail starter. For main I would recommend thinking about a 6oz steak rather than a 9oz mainly due to whether or not you would like desert. The sides in here are awesome. The Tatter totts are my favourite as is the truffle fries, mashed potato, creamed spinach, creamed corn and now my mouth is salivating thinking about it. For desert I would say choose wisely you will be stuff with your first two dishes, they used to have a lovely coconut ice cream on the menu but that seems to have disappeared. The red velvet cake is lovely. If you feel stuffed don't be afraid to ask for it to go and drop it off back at your room and have it later Always a good option as you have paid for it after all. Izumi is great there is lots of choice and if you are a fan of Sushi then the big sushi plate looks amazing. I like the hot rocks plate as you can cook your own chicken or beef on the rocks and its quite a cool way to spend the evening. Izumi is situated up on Deck 11, near the concierge lounge and has lovely views over the back of the ship. The service was amazing onboard and all the staff members made you feel like you were a part of their family. It was like you were visiting a friends home and you were most welcome you weren't a customer you were a guest. It was fantastic. We went to the Crown and Anchor event and Captain Marek grabbed the microphone and sang us One by U2. The following evening in the centrum area, accompanied by his Visionettes (some pinnacle members) they sang Mustang Sally. This ship maybe one of the smallest in the fleet and she may not have a robotic bar or an aqua theatre or dodgem cars or the latest gimmick but she certainly was big on fun and personality. The ports of call were good. The first stop was Kotor in Montenegro it was lovely especially the sail into the channel. Corfu was okay there wasn't much to do if you didn't have an excursion booked. It took twenty minutes to walk into town from the ship. 30 minutes if you wanted to get to the old town. Piraeus for Athens was lovely. We were docked at the back of the port so it was a twenty five minute walk to the train station. The train to athens took less than 20minutes and there was a train at least every 5 minutes the all day ticket cost 4EUROS 50 EACH. Athens itself was a tiny let down. It is so apparent the refugee crisis. The City is steeped in history and the people of Greece are proud of that but they aren't too proud of their city. The graffiti everywhere really let it all down. We had some lovely food near the station and then headed back to the ship. Pireaus itself is a lovely port and a nice place to explore. Next stop was Mykonos, we had to tender here as their was already a ship with a yellow funnel in the port area. this was nice as the tenders took you to the old town. the streets and buildings are all white and the rooftops or doors can only be painted blue, red or green. I would suggest if you are in the port and you have a lot of time their don't get off the ship tis around 10-11 O'Clock as there really isn't that much to do. it was around 4 euros for a coffee. Our final port of call was Argostoli, Kefaloni. Great lovely port and we had fun here. we walked around town then around the bridge in the middle that connects the north and south of the island. We also saw the fire planes swoop down and pick up sea water to put out some fires. That was rather cool. disembarkation was easy and cool and our car was waiting to take us back to the airport, we were off straight into our private transfer and straight back to the airport. I would say the Airport is a bit of organised chaos. If you are travelling with anxious passengers you will find that tempers will be frayed before you get on the plane. We got to the airport and the desk wasn't open, we had checked in online but you still need to drop off the luggage. We had to wait nearly thirty minutes before we could check in the luggage their isn't much in the airport till this point but later that day their was large queues outside the airport for people waiting to get in to check in. After security their are a lot of shops to look at. I would recommend that you go through the passport checkpoint at least 45 minutes before your flight is due to depart. We went down with 30 minutes to spare and it was rather organised chaos and a rather and i mean rather large queue. EU passports have to go through the new retina scanner machines if you have the small passport symbol on the front of the passport, there was only three of these machines and one was working fatherly slowly. the queue for this was to the left but their was not announcements that this is where you had to go. We got in that queue and then it took nearly 15 minutes before we got to the machine got through and straight down to find that they had change the number of the gate but hadn't made that announcement we were then put straight onto a bus so had to wait again another 30 minutes till the bus finally had everyone on and then headed to the plane. Would I go again. Certainly on the trip the sail away from Venice is absolutely stunning especially if you are out on deck as you sail, its a memory that no one could take away from you. Even with the airport being like it was, if you look past this it was a pleasant and fantastic trip. Read Less
Sail Date September 2016
We chose this cruise by destinations, which were Venice, Dubrovnik, Ephesus (Kusadasi), Santorini and Olympia (Kathakolon). All those 5 were on our "bucket list" of must visit places, so this schedule fitted perfectly. The time ... Read More
We chose this cruise by destinations, which were Venice, Dubrovnik, Ephesus (Kusadasi), Santorini and Olympia (Kathakolon). All those 5 were on our "bucket list" of must visit places, so this schedule fitted perfectly. The time in the ports was generous and we found it very satisfying. For this cruise we decided to go for a Junior Suite, A) because we traveled with our 2 girls and needed some space and B) because of the huge balcony. The cabin was really spacious, we had a king size, our bigger daughter the extendable couch bed and our little girl received a complimentary baby bassinet. We still had more then enough space in the cabin, thumps up for that. The service on board was just excellent, especially the housekeeping, Mr. Antonio who took really good care of us, and the waiters in the restaurants, they really read all our wishes from our eyes. The ship itself is very elegant and not too big, which we enjoyed, it never felt crowded despite sailing at full capacity. The outside of the vessel could need a "refresh" layer of paint though, with some ugly rust stains all around and paint peeling off. Entertainment was, for us, OK. For the kiddos, there could have been more! Only the adventure planet, an inside play area, pretty restricted options. No outside play area, no water slide etc. But the free soft ice machine made up for that in a way. If you are going with your kids, choose another ship, bottom line, they will have more fun for sure. If you are going as a pair, that's the ship you wanna choose. Service desk on the other hand, quite disappointing I must say. Personnel was not really helpful, well, at least the one person who we dealt with. What happened was that the entertainment decided to have a so called "white night", a party at the pool, in the hours from 21:30 until 24:30, past midnight. It happened that they played very loud music and people danced, which is pretty unfortunate when you decide to opt for a Junior Suite, which lies precisely below the pool deck, to be more specific, precisely under the dance area. Our ceiling in the cabin was shaking and vibrating, just imagine 100's of people dancing right above you, on a thin metal plate as separation, wearing high heel shoes. Well, that woke up the kids and kept the 4 of us awake until around 3 a.m. in the morning, trying to put the kids to sleep again. I placed several calls to the front desk, asking them to help me in a way. Unfortunately, I was told that I just had to accept that as they would not stop the party because of us. No other option was offered. Thank you. That was rather disappointing. The lady I spoke with was pretty rude and seemed not to care at all. The next day was ruined too, over tired kids, migraine due to interrupted sleep. But then again, who needs sleep, right? Especially 2 and 5 year old. Complete loss of customer service delivery I would call this incident. The fact that we paid a big amount of money to have a quiet and spacious cabin didn't work out for us, neither could RCCL live up to our expectations when it comes to customer service. Read Less
Sail Date September 2016
We have been on numerous RCCL vessels and have maintained our trips to the mid-size ships. We had always heard rumors that the larger ships were too impersonal. Our vacation on Oasis found this to be entirely false. The crew was very ... Read More
We have been on numerous RCCL vessels and have maintained our trips to the mid-size ships. We had always heard rumors that the larger ships were too impersonal. Our vacation on Oasis found this to be entirely false. The crew was very personable and attentive. I've been cruising for over 25 years and the last five years I've found the entertainment has slipped, however the Oasis entertainment has restored my faith in RCCL's ability to bring the best entertainment available, back to their customers. Now in saying all of this the lines were a little longer than we were used to, however they were not to be unexpected given the number of passengers and crew members on board the Oasis. The service in the main dining room was excellent, however in my opinion the food quality has slipped. It is still good, however I'm used to RCCL's menu as being excellent. Just a minor down-grade. The only complaint was we had a balcony cabin with 3 people. Normally this would have been fine, however Oasis's cabins are smaller than normal and this made for an extremely uncomfortable cabin situation. Read Less
Sail Date September 2016
This is a beautiful ship, something for everyone. The staff was so attentive to your every need. I have sailed with Royal Caribbean 16 times before, I have always had great trips with them. There was just to many people on the ship, ... Read More
This is a beautiful ship, something for everyone. The staff was so attentive to your every need. I have sailed with Royal Caribbean 16 times before, I have always had great trips with them. There was just to many people on the ship, sometimes bigger doesn't mean better. At times it was very hard to get around the ship, there was always a long wait for an elevator, if anything was going on on the promenade deck, it was just to crowded. When getting off the ship at the ports, start out early or it gets very crowded. Try to get back to the ship early or the lines to get back on are long. The embarkation process ran very smooth, no problem at all, the key is get to the port early.The disembarkation process was not as smooth, getting off the ship was fine, the wait to go through customs was long, again just to many people to process. I love Royal Caribbean, I will sail with them again for sure, just not on the big ships. Read Less
Sail Date July 2016
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