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Cruise Ratings
4 Helpful Votes
Sail Date: February 2018
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the ... Read More
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the worst food I think I was ever served. The crew was not upbeat or friendly. It felt as if they were wanting it over and didn't want to go out of their way to say hello. The entertainment was good but there was not enough of it. Unless you gamble there was nothing to do from 7pm to 10:30 pm. And at 10:30 pm the disco opened. Much too late after a day of sun. The excursion was fun and that was the best part of the trip. I would not recommend this ship to anyone. It needs to be scrapped and refreshed. Which I was told by staff the ship is getting remodeled in April 2018. That would explain a lot. Read Less
1 Helpful Vote
Sail Date: January 2018
The entire vacation was great. The employees really looked like they enjoyed their jobs and made sure that we were having a great time as well. I saw nothing during the entire trip that was bad, negative, or couldn't be done. I was amazed ... Read More
The entire vacation was great. The employees really looked like they enjoyed their jobs and made sure that we were having a great time as well. I saw nothing during the entire trip that was bad, negative, or couldn't be done. I was amazed at the condition of the ship after being 15+ years old. Hope to go again real soon, and have no other cruise company to choose from other than Royal Caribbean. Thank you to Junlee and Rex for their outstanding service at dinner every night, and Rex for his service in the morning at the Windjammer buffet breakfast. Also, to Bintang for keeping our room clean and in order 2-3 times a day, and the funny towel sculptures he left on our beds. It showed us how much he really enjoyed his work in pleasing us and helping us have the best possible vacation adventure with Royal Caribbean Cruise Line. Read Less
Sail Date: January 2018
This was my first Atlantis charter gay cruise. I was leery about the size of the ship, but I never felt it too large. There are so many areas to hang out, lots of smaller eating venues, that usually there were no lineups. I particularly ... Read More
This was my first Atlantis charter gay cruise. I was leery about the size of the ship, but I never felt it too large. There are so many areas to hang out, lots of smaller eating venues, that usually there were no lineups. I particularly enjoyed the calm and quietness of Central Park, with the lovely Park Cafe - a good spot for breakfast (hot sandwiches but no omelette station here) or lunch (soup and salad, either prepared or made to order) and a hot sandwich choice too. There was even hardly any lineup for Guest Services towards the end of the cruise! The regular RCL show Grease was really good and the ice show 1887 was phenomenal; Columbus the musical was a piece of fluff, but it was supposed to be a parody. The parade down the Promenade would be enjoyable for families. Overall, I enjoyed this size of ship, even without partaking in all of the special activities like mini golf, the Abyss slide, the water slides, the rock wall, and probably others I have forgotten! This would be a great ship for families, with lots to do for all! Read Less
Sail Date: December 2017
We have always used Royal Caribbean as our cruise vendor. For the most part we are very satisfied. On this cruise our dinner wait staff and our stateroom attendant were fantastic. The quality of the food in the dining room has declined ... Read More
We have always used Royal Caribbean as our cruise vendor. For the most part we are very satisfied. On this cruise our dinner wait staff and our stateroom attendant were fantastic. The quality of the food in the dining room has declined somewhat and they have turned the breakfast and lunch dining room experience into a buffet. Yes you can still order off the menu for breakfast and lunch, but when half your table chooses the buffet the experience deteriorates to the Windjammer level. Only with fewer choices. I have never been on a cruise where it was hard to buy a drink. Until now. The bar service, especially in the Viking Crown, was consistently poor. Often left without getting a drink. They were never busy and yet you would sit there for 20 minutes and either never see or could not find a server at 8:30 pm at night or they would just ignore you. The most common word I overheard from other passengers about their experience was that it was "boring" or a "little boring". Overall we enjoyed the experience simply because we were able to get away from the cold, not because of anything that Royal Caribbean did that was outstanding. Read Less
1 Helpful Vote
Sail Date: December 2017
I have traveled with Royal Caribbean several times before and every time I have had the same excellent experience whether it be the staff, the food, or the activities I always am busy and have a wonderful time. It is a very good cruise ... Read More
I have traveled with Royal Caribbean several times before and every time I have had the same excellent experience whether it be the staff, the food, or the activities I always am busy and have a wonderful time. It is a very good cruise line for any size family, because they are really there to look out for you and your little ones no matter how old. I love the food and usually eat 5-6 meals a day stuffing myself each and every time. If you want to eat before dinner you can head to the windjammer and get in a snack before you sit down with excellent and friendly waiters. The ports of call are all set up very well with taxis waiting to take you wherever you want to go. I recommend this cruise and any Royal Caribbean cruise to anyone looking for a great time and friendly people to be around 24/7 (including the other guests aboard :) ). Read Less
1 Helpful Vote
Sail Date: December 2017
We had nice diembarkation and embarkation. Nice room, nice interior of the ship and you dont feel that it is overcrowded. Nice entertainment onboard but the shopping facilities were medicore and with no discount at all, only minor like ... Read More
We had nice diembarkation and embarkation. Nice room, nice interior of the ship and you dont feel that it is overcrowded. Nice entertainment onboard but the shopping facilities were medicore and with no discount at all, only minor like 10%(except a few watch brands) The main dining room was nice with nice waiters and the food was quite good overall. Windjammer has the same food every day which is quite disappointing, carnival had better here. The shopping was terrible. You only had a few shops with very poor discounts. Only invicta watches were on 75% discount but the are so ugly that its understandable... They could cut on the cupcakes and icecream stores as nobody went there and put either more free options or other shops instead. They were useless. This was better than carnival cruices but I have to try NCL to see if they are in the top or not. Overall a nice cruise ship with some nice and friendly people onboard. Read Less
Sail Date: November 2017
As with all RCCL, they go for quantity rather than quality Bigger is all that they have going for them along with more sports activities onboard than others. Go expecting 3rd class with crowds and you won't be disappointed RCCL ... Read More
As with all RCCL, they go for quantity rather than quality Bigger is all that they have going for them along with more sports activities onboard than others. Go expecting 3rd class with crowds and you won't be disappointed RCCL corporate policies are the biggest downside to the whole experience, especially towels and up charges The crew goes above and beyond trying to overcome RCCL nickel-and-dime ambience This line is good for families with children and definitely cheaper than Disney, but so is the whole experience. If you are an experienced cruiser with more refined tastes, definitely go elsewhere like Holland America or Celebrity or any of the premium lines. RCCL could change some of their corporate policies and make the whole experience significantly better - but that is NOT their business model Food in all venues could definitely be improved easily simply by cooking items properly - Shrimp and Lobster severely overcooked to rubber that would not release from their shells to Pizza that is so undercooked as to leave the dough soggy - both of these are soooo easy to correct, but obviously nobody cares (OR doesn't know any better) Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise to sail with a group put together by Pied Piper. While we enjoyed the trip, Royal Caribbean fell short of our expectations in several areas. We were particularly disappointed with food quality. In the main dining ... Read More
We chose this cruise to sail with a group put together by Pied Piper. While we enjoyed the trip, Royal Caribbean fell short of our expectations in several areas. We were particularly disappointed with food quality. In the main dining room, we found the cuisine to be average at best, with unimaginative menu options and preparations. Many of the dishes we had were just okay. We didn't try the specialty restaurants on this cruise, but it shouldn't be necessary to spend extra in order to have enjoyable, flavorful cuisine. The Windjammer Cafe was also a disappointment. The layout was somewhat chaotic, and at peak times, seating could be hard to find. In particular, there was no freshly-made food available; everything was prepared in advance and held on warmers. This just doesn't work for foods like most types of eggs, pancakes, waffles and French toast, which suffer when held for even a short time. The same applies to the lunchtime grill, where greasy piles of burgers (beef and other meats) were served in warming trays. Even when they were cooking more in real time, you couldn't get a freshly-made one hot off the grill. The French fries were consistently tasty, however. On the plus side, we enjoyed several perqs thanks to our Diamond-level Crown & Anchor Society status. This included free drinks from a set menu during extended happy hours (4:30-8 p.m.) at any bar on the ship. We also had access to the Diamond Lounge, where continental breakfast, specialty coffees and munchies were available throughout the day. While not inexpensive, we also purchased high-speed WiFi for two devices. Service was not completely flawless nor as speedy as you'd expect on land, but considering that we were getting very good access on a moving ship, we were pleased. We also appreciated the ability to log in and out, letting us use WiFi on our phones or iPads as we preferred. Read Less
3 Helpful Votes
Sail Date: November 2017
the ship is new and has some quirky new features (bionic bar, the big arm that takes you into the air high above the ship by the way this is free) but they still allow smoking on the pool deck near the centre pools and kids area which most ... Read More
the ship is new and has some quirky new features (bionic bar, the big arm that takes you into the air high above the ship by the way this is free) but they still allow smoking on the pool deck near the centre pools and kids area which most passengers cannot believe as you have to walk through this stinking area to get to the wind jammers if you are coming from the front of the ship, RCCL should ban smoking all together or put the smoking area right down the back of the ship away from everyone especially KIDS. we stayed in a front cabin which are nice and well appionted below the bridge overlooking the helicopter pad (got to see a very smooth helicopter winch operation REALLY close up courtesy of RAC rescue WA off Bunbury and have video ) BUT these rooms get a lot of wave noise from the hull even in small swell so beware there can be a lot of booming which travels through the superstructure into these 9500, 9502 9504 etc ,etc. there was an out break of GI but you need to look at the bigger picture there were a lot of ignorant passengers who we witnessed NOT washing their hands so they only have them selves to blame, plus this ship did originate out of china and had been working the rounds there for some months so we firmly believe GI was already on the ship prior to boarding in Singapore. on a brighter note the diamond club was excellent and because there were so many D members on board they expanded the D club into the music hall which worked well. this was policed by staff so that only members were allowed to enter having to show your sea pass (stopped all the free loaders). all staff went above and beyond to make sure that all areas and passengers were constantly sanitised and could not have done a better job. we as many other passengers were not effected BECAUSE WE followed the rules and instructions. overall we had a pleasant time. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because of the itinerary and because the dates worked with what we needed. Price was within our budget. Overall, we were disappointed with Jewel of the Seas. We wondered if the crew was either new, or jaded. It was ... Read More
We chose this cruise because of the itinerary and because the dates worked with what we needed. Price was within our budget. Overall, we were disappointed with Jewel of the Seas. We wondered if the crew was either new, or jaded. It was hard to tell. The service was not like what we have experienced before. The food quality in the Main Dining Room was poor, as was the service. Mistakes were made almost every time we were in there. It kind of became expected by the end of the cruise. I would have a hard time recommending this ship to someone, and honestly, we were disappointed with Royal Caribbean and expected more. Have had better experiences on other cruise lines. We sailed not long after Hurricanes Irma and Maria devastated the Caribbean. The port of departure was San Juan, which was ok to fly in and out of, but the city was clearly not ready for tourists. Our first port of call was St. Thomas, which was totally not in shape for tourists. I do understand that part of going back there was to likely help the economy, but as a cruise port, the island was not ready. Destruction was everywhere. We did an island tour, and it was frankly depressing. Royal Caribbean tried to make it out that St. Thomas had largely recovered and was ready for tourists. That is far from the case. If you are sailing to St. Thomas anytime in the near future, do not expect the island to be ready. You will see damage everywhere, and Magen's bay looks like it was hit by a Tsunami. Read Less
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