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2 Helpful Votes
Sail Date: April 2019
After looking into many questions before I leave for the cruise, I feel compelled to share my first cruise with our friends. After much deliberation we decided that some of the 50th birthday celebrations would be Cruise (for the first ... Read More
After looking into many questions before I leave for the cruise, I feel compelled to share my first cruise with our friends. After much deliberation we decided that some of the 50th birthday celebrations would be Cruise (for the first time). The date of the cruise was determined following family constraints for the Passover holiday of 2019 in April. Since this is the first time we make a cruise and after a thorough examination it was decided to go on one of the best - a large ship of Royal Caribbean. As stated, there were time constraints and therefore the cruise was chosen with the Allure Of The Seas, https://www.royalcaribbean.com/cruise-sh…/allure-of-the-seas, Western Caribbean track, 7 nights with 4 anchors in NASSAU- BAHAMAS, COZUMEL-MEXICO, ROATAN-HONDURAS, PUERTO COSTA MAYA-MEXICO and 2 DAYS ONLY, Departure from Miami. Now it was left to choose which agency would invite the cruise. There are many opinions whether to order through an Israeli agency or through a foreign agency. After a thorough and thorough examination, I found out that the company Crozit, https://www.cruiseit.co.il/, with the agent Orit Cohen Rochov gave the best offer. As I mentioned, it was decided to order with a minimum risk and therefore the room with balcony to the ocean, on the 11th floor in the center of the ship (room number 11590 D2). The room is spacious enough, a double bed and a sofa bed, a shower with excellent water flow and a balcony facing the sea, television, storage closet, 110 and 220 volts power sockets. It is difficult to describe in words the experience of sitting on the balcony while sailing and sleeping with an open window and hearing the waves coming back - an experience! The ship is huge, really a floating hotel. Many different types of rooms, countless dining rooms, restaurants, cafes, 2 promenades with vegetation, casino, swimming pools, Jacuzzi, climbing wall, Omega, surfing and more. 2 notable restaurants for light meals: 1. Park Caffe - Salads, sandwiches, cakes and flag sandwich with roast beef 2. The pizza restaurant The ship has a wide range of performances, including Mamma Mia, acrobatic show with oceanAria, Ice Ice show, Blue Planet, Headliner Showtime and more. About 60-90 days before the cruise, the possibility of planning the cruise is open on the Royal Caribbean site, ordering an hour for dinner (17.30, 20.00 or "on my own time"), ordering the various shows on the ship and booking excursions at the ports. For convenience and schedule of performances we chose the time 20.00, we got a regular table in the dining room on the 5th floor and regular waiters. In accordance with our needs, we purchased in advance and at a discounted price Classic Soda Package, which includes soft drinks and cola and an internet package VOOM Surf + STREAM Voyage Package - 1 Device Additional alcoholic beverages, coffee, shakes and more can be purchased. It is also possible to purchase a 10-cup card or a 10-alcoholic card. Each room has the option of bringing 12 bottles of 17 oz and 2 bottles of wine to the ship. In the boat, at various meals, you will be served free glasses of water and juices. The ship anchored at the port of Miami in Terminal 1 of Royal Caribbean, we reached the port of the car rental agency in the city and left the port to the airport on a trip with uber. The check-in and check-out of the ship is carried out with remarkable efficiency with no queue and speed. The attractions we did at our ports were: NASSAU-BAHAMAS - taxi ride ($ 10 toward) Cabbage Beach on the island island Paradise Island, a beach with soft white sand and good water for bathing. You can rent 2 sunbeds + umbrella for $ 20, and there are street vendors selling drinks. You can walk to the beach of the luxurious Atlantis Bahamas and even enter the hotel grounds and be impressed by it. COZUMEL-MEXICO - A fun day of sailing to spectacular blue lagoons and dive snorkeling, booked through http://cozumelcruiseexcursions.net/cozumel-snorkel-tour-res…, at a cost of $ 50 per participant. ROATAN-HONDURAS - We booked a day trip to the island with a local operator named Francklin Gálvez, francklinalexisgalvezbonilla1@gmail.com, a nice guy who tries very hard to please the guests he accompanies. Franklin charges $ 20 per participant for a full day of pick-up and return from / to port and travel according to an agreed plan. ($ 10) Visit the Chocolate and Fun Factory at the stunning beach of West Bay Beach (one of the resorts, plus sun beds + umbrella $ 15) PUERTO COSTA MAYA-MEXICO - We ordered a $ 50 golf car from MAYAHUAL Local Golf Car, https://costa-maya-golf-cars.negocio.site/, marvin1907@yahoo.com.mx and drove to the beaches of the nearby village of MAYAHUAL Docking Port . In retrospect it is unnecessary and you can reach this coastal strip with a local taxi. The coast of the Costa Maya disappointed. Hope this summary will help others. I'll be happy to answer any question. Yaari Read Less
Sail Date: April 2019
This was my first Royal Caribbean cruise with Carnival being the regular cruise line I go on every year. When I first got on the ship, they had a huge welcome cake in the Windjammer with two guys who were playing different songs getting ... Read More
This was my first Royal Caribbean cruise with Carnival being the regular cruise line I go on every year. When I first got on the ship, they had a huge welcome cake in the Windjammer with two guys who were playing different songs getting you to wash your hands (really catchy and they could sing really well)! I was impressed by the amount of food they had although some of it was bland wish it had more flavor or was more sweeter ( red velvet cake). The activities they had on board were amazing and really fun to participate in. I went to the Living Room which is a teen club for teens ages 12-17 and it was way better than the Carnival teen club Club 02, with more people in it and a lot of activities. Although they didn't let you in if you were wet and you couldn't eat in there. The woman who cleaned my room always put my pajamas on my bed folded and was really nice when talking to her although I wasn't in the room often, I do wish I had a TV guide for when I was up late night and nothing was open. The ports we went to ( Labadee, Haiti & Falmouth, Jamaica) were beautiful and nice with music playing in Haiti and a shopping center in Jamaica. The excursion I did in Haiti was the Dragon roller coaster was very fun but scary at times going down fast on the turns. This is a very great family cruise for all ages including babies (my one year old went with my family and I). This is also great if you are wanting to do so much and learn so much from the activities. I definitely want to go on another Royal Caribbean cruise soon. Read Less
3 Helpful Votes
Sail Date: March 2019
First off the food wasn't good period. Our first cruise with Royal Caribbean was much better. This cruise screwed up my girlfriend's dessert after making her order a special gluten free meal for her allergy. The final day we both ... Read More
First off the food wasn't good period. Our first cruise with Royal Caribbean was much better. This cruise screwed up my girlfriend's dessert after making her order a special gluten free meal for her allergy. The final day we both got food poisoning from eggs Benedict and ruined the last day of our trip. We were sick in our room the rest of the day. They had the Grease show which was pretty good but the staff were very unorganized with keeping the guests waiting in an organized manner, making some wait at the top of the stairs while others lined up at the doors below in a separate line making people frustrated. The last part of the show had to stop due to technical difficulties so we left. The highlight of our trip was our Izumi sushi class and the Savannah Jack concert. There could have been more shows going on also as there was not much to choose from. Read Less
1 Helpful Vote
Sail Date: March 2019
Bucket-list cruise. Check-in was a bit rough: new program scanned my wife's passport and said she was born on some tropical island I've never heard of; a supervisor had to be called to update the location to NY. Night 2, around ... Read More
Bucket-list cruise. Check-in was a bit rough: new program scanned my wife's passport and said she was born on some tropical island I've never heard of; a supervisor had to be called to update the location to NY. Night 2, around 9:45, we were in the Schooner bar having a drink and listening to Joy Wade the piano player. He was going along quite nicely, until he got bored or ran out of popular songs, and then started playing something that talked about sex and killing someone. There were a few nervous laughs from the folks sitting nearby, but we found it inappropriate and walked out. We're not prudes, but that was out of line. The rest of our cruise was great. We found the food in the main dining room to be much better than what we had on Freedom last year; even the choices in the Windjammer were better. The forays off the ship were eye-opening. We did a mix of RCCL and Costco excursions. We enjoyed them all, but driving through the impoverished areas with the shanties and garbage strewn everywhere made me feel sad. And Colon, Panama looked like Dresden after the bombings of WW2. Cartagena was beautiful. We did a Dora tour and we highly recommend it. 4 hours total between driving and walking around the city. The vendors are relentless, but a firm "No, gracias" usually did the trick. There was a running commentary during our Panama Canal transit, which was very informative. The ship was very clean, and the crew was constantly wiping down/disinfecting the common areas and handrails. We were asked EVERY day about dining in the specialty restaurants. We actually went to Chops Grill on embarkation day as part of The Key package, and dined at Giovanni's Table on the last night on board; both were excellent. Speaking of The Key, I highly recommend it. For 20 bucks per day per person, you get a lot of perks. We walked on the ship with the Diamond and Pinnacle folks, we had the free luncheon at Chops, we had the Voom Internet and streaming package on our phones for the whole cruise, we had some free and then half-price drinks, we had a bottle of sparkling wine waiting in our cabin on day 1, we had priority disembarkation at all the ports, we had reserved seats at all the shows, we had an a la carte breakfast in the dining room on the last day, and we could walk off the ship whenever we were ready to go. Everything was pretty smooth (even if the ocean wasn't on a couple of days, turning the pools into wave pools), until the day we ended in Miami. The breakfast for The Key was very nice, but afterwards, there was supposed to be someone there to escort folks to the gangway; it's no big deal, we found our way off the ship by ourselves. It was a nice touch to see Andrea, the cruise director, waiting by the gangway and wishing each guest safe travels. After getting our luggage and going through customs, there was no one from the crew directing people to the shuttle buses for the airports; there were crew members there with signs for excursions, though! We eventually found our ride, but a little nudge in the right direction would have helped. Overall, we had a really nice time on this once-in-a-lifetime (for us) cruise. Read Less
2 Helpful Votes
Sail Date: February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
2 Helpful Votes
Sail Date: January 2019
This was a great vacation for my husband and I! Lots to do delicious food, fabulous entertainment, and a great room. We did do a lot of the upgraded dining, we started with chops and then wonderland the next day because we had the buy one ... Read More
This was a great vacation for my husband and I! Lots to do delicious food, fabulous entertainment, and a great room. We did do a lot of the upgraded dining, we started with chops and then wonderland the next day because we had the buy one get one deal. They were both fantastic. We also did Jamies and Chef's table I would recommend both. The lunches an dinners we had in the Main Dining room were also solid. Really enjoyed the cruise director and director of activities. The shows were just as good as the last time we saw them. We booked Anthem again for next February. They were also very good this cruise of keeping kids out of the solarium. Overall we had a great time and great service. Also very much appreciated that Royal Caribbean had an LGBT mixer every night. Great to meet everyone and enjoy a glass of wine. We even banded together to win Madonna trivia! Would very much recommend this ship. Read Less
1 Helpful Vote
Sail Date: November 2018
Overall cruise experience was great! 6th time cruising and I have only cruised with RC. Food in windjammer was one of the best out of the 6 cruises I’ve taken. Entertainment was THE BEST out of the 6 cruises. MUST SEE – Saturday night ... Read More
Overall cruise experience was great! 6th time cruising and I have only cruised with RC. Food in windjammer was one of the best out of the 6 cruises I’ve taken. Entertainment was THE BEST out of the 6 cruises. MUST SEE – Saturday night fever and hyno-tainment! New to cruising – wait to shop on ship until end of cruise. They always run sales on clothing, bags, jewelry etc. Cabin -This is my 6th cruise, second time in an interior room and let’s just say I will not book an interior room again. Personal opinion, I felt like interior cabins got pushed under the rug - stains on towels & sheets. They didn't put a mattress pad on top of the two twins making a king, you had a valley where the beds met. Our lights in bathroom and desk area lost connection or breaker blew? Hair and dirt in drawers. Night before vacation was over - heard very loud noises coming from bathroom area – neighbors must have had an issue, couple of minutes later, our toilet overflowed/backed up causing water & other “things” everywhere which took over and hour and a half to get taken care & cleaned up around 10 PM night before getting off ship. On the bright side, everything was brought to staffs attention and every issue was taken care of immediately. Excursions - 1st stop - Roatan, Honduras - We booked last minute for the Gumbalima Park. HIGHLY RECOMMEND! such a cool experience. We already had a snorkel excursion planned and beach/speedboat excursion booked at the 2 other ports, so we thought to try something different. Bittersweet, again, excursion was awesome but knowing after the fact we weren’t able to snorkel at the other ports, I wish we would have went snorkeling. 2nd stop - Belize City, Belize - All water excursions were cancelled for Belize because of rough waters, luckily, we found out early morning the day before we were at port so we could rebook something else. We went to Kukumba Beach, it is a manmade beach which was pretty cool. The slide was awesome! There is a restaurant, bar and gift shop located at this beach. Tons of activities for all ages. I am also surprised they still tendered instead of skipping island because of the rough seas. The port is really nice, shops and bars! 3rd stop - Cozumel Mexico - always a great time in Cozumel! Again, water excursions were cancelled. Our excursion got cancelled but didn't find out until we were supposed to meet for our excursions at 10:15am, off the ship at 7:45am. We docked and were allowed off boat at 7:30am, RC made announcement at 8:30 am on the ship when more than half the boat was off that all water excursions were cancelled. When we finally were told our excursion was cancelled we had only 2 options to book, panoramic bus tour or dune buggies. We booked the dune buggies (4 people per buggy). Dune buggies was fun. It was called Dune buggies, beach and snorkel. Luckily since all water excursions were cancelled, we weren’t allowed to go snorkeling or to the beach. The beach is rocks…like big boulders covered in seaweed. The snorkeling…..doesn’t look great unless they take you away from the shoreline. Maybe it looks different if there weren’t rough seas but from what I saw, I am glad we didn’t “beach” and “snorkel”. The beach club you go to is ok. They have many mini stands (food, souvenir, essentials stand, bar and fish therapy). There is also a pool, but it looks like it’s just the ocean water. The beach club also shares an excursion with the captain your own speedboat. It might get busy there.. Food – We only ate in the windjammer and Sorrento’s. Some people say we miss out on the best part about cruising which is the MDR. However, it was so nice going to the windjammer every night on our time. Every night was a different theme, so you could get the same old thing (hot dog, burger etc) or mix it up every night. Dessert was always on point. Service was great. We have had no issues with breakfast lunch or dinner in the windjammer. The staff stayed on top of clearing tables during the busy time so everyone could sit. Read Less
2 Helpful Votes
Sail Date: October 2018
We´re a gay couple from Norway (early 40´s)and this was our 19th cruise overall but FIRST transatlantic... we tried Harmony some years ago and loved it and wanted to try the Symphony + TA. We started booking a Central Park view cabin and ... Read More
We´re a gay couple from Norway (early 40´s)and this was our 19th cruise overall but FIRST transatlantic... we tried Harmony some years ago and loved it and wanted to try the Symphony + TA. We started booking a Central Park view cabin and upgraded to a Junior Suite and then to a Grand Suite. It was a good a deal, so we went for it. PRE-CRUISE: One night in Barcelona, stayed in the Acta Mimic Hotel, close to the port, good for a one night sleep. EMBARKATION: Fastest embarkation ever. we did the online thing, uploaded pictures and at the port they just scanned our sailing passes and Boom... om board in less than five. SHIP: Symphony is just Amazing... the amount of art pieces around is just incredible. Layout is perfect, that you dodn't feel the crowd around. Loved the ship overall. CABIN: we ended up upgrading ourselves to a Grand Suite slowly slowly, cabin 7254; just Amazing... loved the layout. Incredible amounts of storage space. Bathrom size perfect. Location was just perfection... close to elevators, close the the entertainment decks. SUITE CLASS PERKS: Grand Suite Cabin gives you Sky Suite Class perks: Concierge Service, All Day Access to Coastal Kitchen with reservations, Specialty Bottled Water (upon arrival), Complimentary VOOM, Priority Boarding and Departure, Priority Dining Reservations, Reserved Seating Area in Select Entertainment Venues, Suite Lounge Access (complimentary hors d’oeuvres and cocktails each evening), Access to Suite Sun Deck, Spa Bathrobes for Use Onboard, Luxury Pillow Top Mattress, Luxury Bathroom Amenities by L’Occitane. The concierge (Rahul) was amazing and fixed everything we needed in a very efficient way, the first day we just brought him a plan we wanted for our dining reservations (specialty and Coastal kitchen) and he took care of that in just few hours. The suite lounge is really a place to enjoy and relax, in our sailing there were a lot of Pinnacles (around 250) and therefore it was always crowded during the day and it kinf of annoyed us, but whatever that was not going to disturb our holiday. The only thing we missed in this suite class is having a buttler or kind of an upgraded Stateroom attendant but we managed well. Suite Sun deck with a bar and jacuzzi: perfection. DINING: • Coastal kitchen: As part of the Suite perks, we had access to CK as our main restaurant. In general we loved CK, the dinner menu changes everyday (at least for the first seven days), breakfast and lunch menus didnt change daily but t it was great we loved every single meal. The staff made its best to make us feel welcome and at home. • Windjammer: Very good and varied selection for lunch (when we were there), good quality and tastes, also good service from the waiters. • 150 Central Park: This was our choice for the first night and it was a train wreck, dinner for the two of us took around 2,5 hours and we waited almost an hour between started and main without having contact with the waiter at all, like if we were forgotten... then the waiter shows up and gives up a excuse aboput some problems in the kitchen and asked us to wait a little bit more... we did, the food came and the steaks were raw, even if Iasked a medium -raw it was still cold inside... whatever we decided to not make a problem of it, eated some of it and hqad dessert and that was it. • Chops Grille: It was good, good steaks, good service but nothing to brag about. being this the most "signature" restaurant from RCCL, they should do better. • Jamies's Italian: One of our favorites, so good at every level that we visited it twice during the cruise. The menu, the quality of the food and the service were some of the best during all the cruise. • Hooked: one of the new kids in town of the RCCL restaurants... perfection at every level... The food, service, the design of the restaurant... Just do yourself a favor if you liek seafood and eat there. • Wonderland: Incredible dinner, good service and amazing entertainment now with a mad hatter going around interacting with the tables while you enjoy dinner. • Solarium Bistro: loved the concept and easy delicious buffet dinner. • Johnny Rockets: easy going dinner but it was slowly with an almost empty restaurant. • Playmaker's (for dining): BEST BURGERS EVER. period. • El Loco Fresh: if you like (or love) Mexican food just go there, easy lunch and delicous and fresh and and and and.... Guacamole... burritos... Carnitas... BARS: as said, we bought the premium drinking package and we found it is still worth it. In general we found the service around all bars to be good with no long waiting. Best bar for us as the English pub... ENTERTAINMENT: NO SPOILERS: just go and enjoy and the shows... everything... Symphony entertainment team does a great job overall and the shows are some of the best productions we have ever seen on a ship SERVICE: I would say the service all around the ship was great. SHORE EXCURSIONS DESK: we didn´t use this so will not comment on that. CRUISE NEXT OFFICE: they did their job and we booked two future cruises with very good deals and promos DEPARTURE: VERY CAOTHIC PERIOD, the shuffle to the airport was kind of crazy and not organized at all. CONCLUSSION: we would definitely and easily sail again in the Symphony but not in Suite Class, it was great, and we loved it but comparing with other suite programs (Celebrity and NCL) you get less for your money... Read Less
7 Helpful Votes
Sail Date: October 2018
My fiancé and I chose this cruise and booked about 5 months prior to our sailing date as I simply could not pass on the price for this 4 night cruise on a ship of this caliber. I booked us a balcony 'hump' cabin on deck 7 for ... Read More
My fiancé and I chose this cruise and booked about 5 months prior to our sailing date as I simply could not pass on the price for this 4 night cruise on a ship of this caliber. I booked us a balcony 'hump' cabin on deck 7 for roughly $600 for the two of us. I know from being an avid RC cruiser that this ship was special and had just underwent a large refurb this year. I will highlight some of the pros and cons of our trip to simplify the review from a 24 year olds perspective. Pros * Large mix of crowd including families, middle aged couples, few elderly, lots of young couples, lots of honeymooners, bachelor parties and overall VERY friendly people aboard. (We made 6 friends on our ship that we still are in contact with.) * Ship was beautifully refurbished and felt as though half of the ship was brand new. * Complete refurb of the promenade area with brand new bars that were appointed well. * The ability to easily get a drink on board and almost never a wait depending on which bar you go to for your cocktail. * The "Bamboo Room" bar was phenomenal, never crowded, never a wait, and easily had the best drinks on the ship. * The check in process was remarkably fast for even a sold out ship. * Size and furniture on our balcony. * The stateroom size including the bathroom (balcony hump room) - side note I loved our location on deck 7 as we were only two decks from the promenade and four decks below the buffet area/pool we felt as though we were right in the middle and our stateroom was right by the stairway but had no noise from the elevators. * Nice and modern hand washing stations in the public areas where there was food. * The staff that we ran into including our waiters and cabin attendants were all very nice however you could almost sense that they had a lot going on with the tasks they may have to compensate for a lack of crew. * Late night nightclub in the viking crown lounge would stay live and upbeat until 2am or so with drinks, dancing, and music. This gave something to do for us in the younger crowd that liked to stay up late and utilize our drink packages. * Discounts that would appear on the cruise compass for special packages in the spa seemed to have a much better price than anything comparable to what you would order before your cruise (such as $175 spa packages) that seemed to be a great deal. Cons * Elevators often appeared to never come or would simply glide by your floor with nobody on them, we even saw crew members working on them regularly. * Although stateroom was a nice size it did appear dirty and we even had things like rubber hosing hanging from our balcony door. * It appeared to me that there was definitely a shortage of crew given the size of the ship the ship sometimes late at night felt as though you were on a ghost ship with nobody around. * The food quality was frightful even in the main dining room... My theory being they have decreased the quality of food as compared to how it used to be to push the specialty dining on board for an additional cost. This ship has numerous 'add on' specialty restaurants however I did hear from friends I made on board that the food in those restaurants was indeed divine. What was most frightful to me was that my crab cake appetizer in the dining room had the taste of freezer burn to it. * The seating in the Windjammer buffet was TERRIBLE despite this area being entirely renovated. Most times there was no seating as there would be giant waves of people in there. * Late night food options. The Windjammer opened for late night snacks and was the only area to get food after dinner aside from the pizza cafe on the promenade level. However the the only area they had that had random pieces of food on it is used as just a bread area during the day if that puts into perspective how small of an area there was for late night food. * Being just two of us we were sat at a six person table in the dining room with no other table mates and noticed other tables set up similarly we would of preferred either table mates or being sat at a two person table. * Activities on board the ship often ran into each other including the best things to do such as shows and dinner times. * The price for on board services such as any spa treatments and even dining options. Overall for the price we paid I was only slightly disappointed however the food simply is not up to RCCL standards which was the biggest disappointment for me. I will be sailing on the Enchantment for the 3rd time next month and will be very interested in seeing how the food quality is on that ship to see if the issue was just an isolated incident for the Mariner or if it is fleet wide. With the status matching on MSC cruise lines we tried a week long cruise and was by no means disappointed with that cruise line I would almost even give that trip 5 stars and I was even bumped up to Gold level privileges on their cruise line which would almost be equivalent to diamond I believe on RCCL. I am however a loyal royal sailer and hope that my love for the cruise line will continue to stay strong! Read Less
4 Helpful Votes
Sail Date: October 2018
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. ... Read More
The itentary- fall foliage Cabin, they have even ran out of facial tissues, received a note, sorry we are out with a room of toilet tissue! Service - diamond +++, they have ran out of all white Zens, there is no Chardonnay. Entertainment, C-, guess they are using the money on the bigger ships. Dining, same menu every four days, and if you are in a section with Pinnacle or Suite, you will just have to wait!. The ship is well maintained, but who ever did the planning and ordering really messed up. Plus they have been doing this run for two months, so it should be history. The on ship activities are located in small venues, such as Triva in the Scooner Bar, people are sitting on the floors and they refuse to change to the larger lounge that is one flight up. There is nothing even scheduled in there. Read Less
1 Helpful Vote
Sail Date: October 2018
We’ve recently returned from a 14 night cruise of Spain and the Canary Islands. It’s our second time on this ship and our fourth with RCI. I can’t say I didn’t enjoy this holiday because I did, but there were a few issues that ... Read More
We’ve recently returned from a 14 night cruise of Spain and the Canary Islands. It’s our second time on this ship and our fourth with RCI. I can’t say I didn’t enjoy this holiday because I did, but there were a few issues that prevent me from giving this a five star review. The ship and the staff are incredible. Despite being very busy we didn’t encounter any of the over-crowding problems mentioned in other reviews. It never took more than a couple of minutes to get a drink, even at busy times. The food was generally good. The main dining room seems to have slipped a little since last year, but it’s still good. The speciality restaurants are all excellent and not too expensive if you pre-book a dining package before you get on board. I enjoyed all the bars and felt we received great service from the staff right across the ship. The delux drinks package is well worth having, with a great selection of spirits and cocktails. What lets it down is the quality of the wines. The reds and whites are pretty poor and the “champagne” is awful. It’s a non-descript sparking French wine which smells like a clogged drain. Our cabin, a balcony on deck 6, was okay. It looked a little tired in the places and the carpets and curtains were outdated, but it was a good size and kept clean and tidy. I slept well every night, even in rough seas, so the bed was very comfortable. The entertainment was excellent. There’s a first-rate production of Grease and the ice shows are stunning. The themed nights on the promenade are good fun though they do get very crowded and hot. We had a party under the stars one night on the upper decks which was fun too. What let the holiday down for me was the large number of children and teenagers onboard. We deliberately went during school term time but this seemed to make no difference. I know the Scottish half term took place during this fortnight but most of the kids were English, meaning they’d been kept out school for this trip. It resulted in all the issues raised in previous reviews: kids running around unsupervised, playing in the lifts late at night, etc. We were also unfortunate to encounter a lot of Diamond class snobs on this cruise. They bragged about the Diamond lounge like it was the holy grail, then proceeded to moan about it: how small it is, how common it’s become, how there are too many diamond members on the ship and they were forced to mingle with the “riff raff”. We had four of these people on a table of eight at dinner and I found the constant moaning to be a drain, especially in the second week. Not RC’s fault, just the luck of draw for table seating. I wouldn’t like to think I’d ever go on a huge, beautiful ship and spend most of my time sitting in a single cafeteria-style room, not matter how many points I’d achieved, just to feel special. The itinerary was good, with a nice balance of sea and shore days. I always enjoy the sea days with plenty to do across the ship. We had a bit off iffy weather on the way back: 5 metre waves and 60 mph winds, but the ship handled it well and with the stabilizers engaged it wasn’t too bad at all. It took about six hours to get through the worst of it, which we spent on a low deck, midship with little to worry about. So, to summarise, Independence is a wonderful ship with lots of do and enjoy, let down by the odd issue here and there. But with the recent refit designed to appeal to families rather than couples, I don’t think I’ll be sailing on her, or any RC ship, anytime soon. I’d rather book with an adult only company and guarantee a child free, more relaxing cruise. Read Less
9 Helpful Votes
Sail Date: September 2018
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to ... Read More
Cruised Sept 23-30 Chose this cruise because it was my first time on Allure and the dates really worked for my schedule. The service model on this ship is broken and they could really use a week off to retrain everyone (not going to happen). I tried to write my experience in 3 categories. NEGATIVES 1. Upselling is out of control. Once you step foot on the ship you're being up-sold if you take a spa treatment, sit in the main dining room (while you're eating) or just going to get a drink. I understand being hustled in the various ports of calls because in most cases we are dealing with people who see us as well off compared to their circumstances, but the hustling aboard the ship to enrich an already wealthy corporation that I have already paid thousands to have a relaxing time, is offensive. 2. Took me a few days to realize that the bar folks did not need to present a white ticket for each drink and that this was a cheap ploy to get an "additional tip". This practice was pervasive. We had full drink packages and based on our sea pass cards the waiters knew that. Every drink includes a tip but the ticket has a space for "Additional Tip"????? I guess this is RCCL way of trying to make the tipping process transactional instead of tipping at the end of the cruise. I made a point of tipping at the end of the cruise the three people who did not present these tickets. 3. Some of the folks in the food and beverage service could really use some training on how to relate to guest and just good table manners. This was so pervasive I have to conclude that it is a lack of training issue POSITIVES 1. Pool life guards were very attentive and watchful during EVERY shift. This did not vary from person to person. It was consistent. 2. Room Steward was friendly and cleaned my room like magic. He cleaned twice per day without ever knocking on the door. It just happened. 3. Getting on and off the ship was relatively painless Read Less
6 Helpful Votes
Sail Date: September 2018
-Survey; While the Genie will look at them they won’t have it memorized so manage your expectations and make an effort to have your preferred drinks etc (note that if you like a certain type of liquor that is rare or Dr Pepper they will ... Read More
-Survey; While the Genie will look at them they won’t have it memorized so manage your expectations and make an effort to have your preferred drinks etc (note that if you like a certain type of liquor that is rare or Dr Pepper they will get it onboard for you but you need to say something before the cruise so they can plan)… Some people comment on the “gift from the Genie” being associated with the survey but don’t look at it that way as our cabins gift had nothing to do with the survey… -Intro email from the Genie: this is your welcome letter and its more or less a generic letter but it does give you an email address if you want to communicate with your Genie… -Genie/Loop App; possibly one of the worst designed communication platforms… first of all its not an app but a website that has to be refreshed constantly… long story short don’t use it… use your Genie’s email from your intro email or call them if onboard the ship by using the direct number on their business card they give you… -ASK FOR A DECT PHONE in your emails prior to boarding… for newbies it’s the same cell phone that the Genie and managers carry around onboard and can be used to call other rooms, Genie, and Room Attendants… -Make Thank You Cards… I’ll attach a copy of the ones I had done on one of those business card websites… its crazy cheap to do and people will be impressed… you would be shocked that the Genies we gave them out to and tons of the staff hadn’t seen them done before and actually kept them… They also served as a cool way to share your info with other cruisers you meet on board… -Get $2 bills… Yes, you read that right… whenever we travel we always bring a ton of $2 bills for tips.. it’s a fun gimmick as everyone loves $2 bills… this will also help them remember you… use the “thank you business cards” with a $2 or more tip as you hop around the boat and watch how everyone goes out of their way to help you… (yes, your gratuities are included but a few bucks here and there is always appreciated) -Bring a small gift for your Room Attendant and Genie on Day 1… don’t go overthink it.. something small and as easy as candy or something from your home town… it’s simply thought… -Order some fun envelopes for tips throughout the trip… I’ll attach some pics of the ones I bought off amazon.. we would generally only use these for nice lunches and dinners every night as well as the final “big tips” for everyone at the end of the trip… -Get there a day early and don’t party too hard the night before Read Less
1 Helpful Vote
Sail Date: September 2018
1st cruise ever, we chose a short one. We will be back...longer! Room with balcony of sits and table. Excellent service room care. Dining service of care, especially Gluten Free issues for us, was passionate and delicious. So many eating ... Read More
1st cruise ever, we chose a short one. We will be back...longer! Room with balcony of sits and table. Excellent service room care. Dining service of care, especially Gluten Free issues for us, was passionate and delicious. So many eating areas available; main dinning room, Windjamer buffet just two of the many we loved. Outside and inside pools, decks and decks outside sitting. So many shows in theatre and bars/lounges. Casino and fun games in bars/lounges. Honestly if you couldn't find it...just ask. Need assistance, just ask...doctor and three nurses. Transfer to islands so easy. Options for the islands are there. Walk, ride via carriage, bus, taxi, tours...pick what you want. Food, beaches, souvenirs. How about ride to the ocean and ride submarine to see the fish, turtles and corals. Ask Bahama people where THEY go to eat out. Anyone can eat McDonald's...you should eat Conch food or local fish, the local way. You will be thrilled. Not an activity person? Enjoy relaxation and food, you will be thrilled. Read Less
3 Helpful Votes
Sail Date: September 2018
This was our honeymoon cruise we told the cruise line this having been on other cruises I knew what to expect it was my wife's first cruise I told her what to expect however the small touches were missing lots of corners cut simple ... Read More
This was our honeymoon cruise we told the cruise line this having been on other cruises I knew what to expect it was my wife's first cruise I told her what to expect however the small touches were missing lots of corners cut simple things like chocolate on your pillow bed turn down I don't expect these things to me done but on past experiences it has been done and always think it's a lovely little touch.ive always syayed in interior cabins and I knew what to expect but the cabin was very grubby. I did not like the dining experiance we were only offered 6.30 or 8.30 dining didn't get offered my time dining when booked Going to dinner on the first night and being sat with 8 people we didn't know and this would be our table for the next 14 nights we had never been so uncomfortable I do not like eating in front of people I don't know we was on our honeymoon and wanted our own space. We went to customer services and ask them to help us out was told to speak to restaurant manager which we did the following evening we was told he has 3 sheets of paper of people asking for tables for two may be Royal Carribean should look into share dining a bit more a lot of people we spoke to did not like the share table and choose to eat in windjammer which is a shame because fine dining is all about the experiance of a cruise.ship very dusted in public places bar areas broken chairs other passengers who have been on this ship a few times said its the worse it has been lots of corners being cut. We all knew it was going to dry docks in January but it's not a excuse for cleanliness. Staff also seem very sparse but they did work very hard and always very polite and friendly but maybe a bit short staffed Read Less
1 Helpful Vote
Sail Date: August 2018
This was a round-trip cruise from San Juan, Puerto Rico stopping at a different port each day in the southern (or lesser) Antilles islands down to Barbados. We arrived mid-afternoon and found our Junior Suite to be fairly nice. We loved ... Read More
This was a round-trip cruise from San Juan, Puerto Rico stopping at a different port each day in the southern (or lesser) Antilles islands down to Barbados. We arrived mid-afternoon and found our Junior Suite to be fairly nice. We loved eating breakfast each day and watching as we arrived and docked at a different port. Then each evening, we would eat our dinner watching as we left that port. The one time when we weren't yet seated at dinner when just leaving port, we found out that the ship had left while we were walking around the on-board shops and we were amazed that we couldn't tell the ship was moving. Needless to say, we never took our drama mean. Two of our three shore excursions were great. We really liked the Sea Trek St Maarten and A Taste of Antigua Rum tours. The Sea Trek was a wonderful underwater experience with "sea helmets" allowing us to walk around under water. My wife is a poor swimmer, and she felt safe with the many nearby scuba staff showing us different things. There were young kids and much older folks -- all had fun. The taste of rum tour was not just rum but also a history lesson about Antigua and the other islands. That tour also was wonderful. However, we simply picked the wrong day for A Day Trip to Nevis with Lunch. The day we were there, the island was celebrating a holiday. So, we couldn't see the Alexander Hamilton house and museum and our guide couldn't convey any of that history. The dining experience ranged from great to awful. Not surprisingly, the specialty restaurants had the best chefs and wait staff. These were generally recommendable, but some were better than others for either food quality or service. We did try a regular restaurant for breakfast one day. We were there when the doors opened along with a long line of other passengers. Seating was immediate after the doors opened. However, it took a half hour to get a waiter to take our order and another twenty-five minutes after that to get our breakfast. The Windjammer buffet restaurant worked better for breakfast or lunch. Think smorgasbord, though. There was plenty of food, but unremarkable in its preparation. For example, I would like to have had eggs over easy for breakfast, but the short-order cooks had their stoves too hot. Their eggs were leaping off the sizzling, popping stove so the eggs were scorched on the outside and raw in the middle. The made-to-order omelettes were a better bet -- only one out of three was too burnt to eat. While onboard, we did discuss our dining experiences in the non-specialty restaurants with two other couples. Both volunteered that the Freedom class of ships seemed to get the "second class" help. Independently, they both said that the top talent was on the Oasis class ships. On our last night, we were in a specialty restaurant seated next to a Royal Caribbean employee on vacation. That employee confirmed that he, too, had noticed that trend. So, if you like the RCCL big ships, this is another reason to go that way. Read Less
Sail Date: July 2018
Very good, In general but in the cruise charged you for everything, check it out because that make your trip more expensive The food, is very well but you have to be organized because if you don’t always will be dining pizza. ... Read More
Very good, In general but in the cruise charged you for everything, check it out because that make your trip more expensive The food, is very well but you have to be organized because if you don’t always will be dining pizza. the activities, is very good more for children, have many activities for them. the islands includes are ver well some ones to make tourism and another like labadee just to relax Only always ask about thinks to do The cabin are well for a couple, The embarkation is good if you arrive early, the disembarkation is ugly because everything is to earlier in morning, but if you didn’t will be without a breakfast but if you want something else Internet, restaurants, some movie in your room, even sodas from the machine have a cost! Gratuities/service charge are not optional, and also want additional tips, Compare and make a good decision! Read Less
1 Helpful Vote
Sail Date: July 2018
We attended this cruise with the guest Dance school that preformed on-board twice, which my daughter was part of. Food was excellent. I found windjammers to serve a bit to heavy foods for lunch. but everything was great. Solarium ... Read More
We attended this cruise with the guest Dance school that preformed on-board twice, which my daughter was part of. Food was excellent. I found windjammers to serve a bit to heavy foods for lunch. but everything was great. Solarium Bistro which served Mediterranean food was the best on board. We where in the mytime and classic dinning rooms and food was always great and great staff. a little disappointed in Johnny Rockets was a pay burger place where other cruise lines have higher end burger joints for free. Lots of activities and with 3 teen each with there own interests and physical levels all had fun and where kept busy. App for bookings suck for multi room bookings and dinner reservation system needs work. every morning we booked a mytime dinning with my family spread out into 3 rooms they never had us on the master list that evening and always had issues. even if we where first inline in the morning to book. They need to work out that list. wonder if it is printed the night before before they open up the daily bookings in the morning. makes no sense. BOOK YOUR SHOWS and ACTIVITIES THE MINUTE YOU BOOK YOUR CRUISE!!!! with almost 5000 guest there is not enough space to accommodate everyone for everything. We missed out on the GIFT, and others in our group of 40 missed out on other shows as they where full. Also book IFLY, surf, breakout room and any other activity you can. you will regret it if you don't as you will miss out. Even if you don't make it at least you had the opportunity. If you don't pre book you might not get that opportunity. We missed out on Breakout room and the Gift because of it. Love the Pizza joint being open till late late at night. always stopped in for pizza after drinking and parting 1-2am every night. helped relieve the hang over. lol. Recommend this for families as your teens will be highly entertained. even if they are a recluse like my son is, he actually loved the activities, Teens lounge and all the activities they did. He is a schedule kinda guy so it fit him perfect. Never saw him at all which was a huge surprise to us. Also great for the party type, great fun had in the music hall ever night, alot is kid friendly as well for those girls in our group 11-18 who just want to go and dance with the big kids. lol. Read Less
Sail Date: July 2018
We have cruised 4 times in the past 6 years. This was our first Royal Caribbean cruise. We chose this cruise because it was inexpensive -- we weren't looking for anything fancy, just a fun getaway. We were not disappointed in our ... Read More
We have cruised 4 times in the past 6 years. This was our first Royal Caribbean cruise. We chose this cruise because it was inexpensive -- we weren't looking for anything fancy, just a fun getaway. We were not disappointed in our choice! The Enchantment is definitely showing its age, with some rust visible around the ship. However, that was overshadowed by the top notch entertainment and activities on board. The staff, from the cleaning crew to the activities crew, bartenders, food services, everyone, was friendly, polite and made sure that our trip was easy, carefree and fun! As an adult couple without children, we were happy to have the Solarium as our pool destination. It was quiet and not too crowded. The Centrum was a great feature - we loved being able to enjoy the evening entertainment in such a large, open venue. We enjoyed the headliner shows in the Orpheum every night. The food in the Windjammer was delicious and the variety gave us plenty to choose from. The other passengers were all very friendly, too. What a great trip! We plan to cruise with Royal Caribbean again! Read Less
Sail Date: July 2018
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son ... Read More
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son which paid off and we had the adult beverage package which I think Royal Caribbean lost on. The food in the Windjammer buffet was always fresh and had a large variety of different flavors to pick from. Sometimes it got a little busy all at once and got crowded, but everything seemed to flow just fine. Our rooms were very nice. The cleaning staff was very good and handled any of our request. The customer service area would get busy at times but the staff there could handle anything that came their way. Very well experienced. We asked for a certain frozen drink that the bartender did not know, but he did not hesitate to find out how to make it for us. He was pretty close his first time making it. But got it perfectly the second time. I would recommend this cruise line to anyone wanting a great cruise experience. Read Less
3 Helpful Votes
Sail Date: July 2018
We chose this cruise because it fit the needs for my daughter and daughter-in-law to marry. The cruise turned out to be far more. The staff was remarkable at every turn. Their cordiality was an entirely welcome change from land-locked ... Read More
We chose this cruise because it fit the needs for my daughter and daughter-in-law to marry. The cruise turned out to be far more. The staff was remarkable at every turn. Their cordiality was an entirely welcome change from land-locked vacation spots. The shopping and the almost continuous offers of free gifts turned out to be icing on the cake. I could hardly turn around without someone with a beaming smile putting a fresh drink into my hand. Pool service was great though we didn’t travel with children, one couldn’t help noticing the number and scale of the child friendly activities. At any time of the day one could find a quiet shady place to sit and ruminate, or if action was plan for the day, just take a few steps and those services were available as well. Everything was “en-pointe” from beginning to end! Thank you to the staff and crew of Liberty of the Seas. She is indeed a bonnie vessel! Read Less
1 Helpful Vote
Sail Date: June 2018
+I had never been on a cruise before let alone out of the United States of America. I chose this exciting cruise because of a combined decision among family members. The ship is not even the biggest ship offered, yet is still really large! ... Read More
+I had never been on a cruise before let alone out of the United States of America. I chose this exciting cruise because of a combined decision among family members. The ship is not even the biggest ship offered, yet is still really large! The state rooms were very clean and the staff members were lovely. Most of my meals were held at the Marketplace. The food had many options- some the same every day but definitely enough variety for me to enjoy the experience and not feel like I am eating the same thing every day. -There were two fires while I was on this ship. One was at 3am. This consisted of staff members and the captain over the loud speaker at 3 o clock in the morning. The way the staff handled the situation was great, however a fire in the incinerator at 3am is not always the best wake up call. The second fire had to do with the A/C units. I don't know how far the A/C outage occurred, but me and my floor did not have air conditioning for a night & half the next day. The last negative I have is that the bathroom toilet in my state room randomly did not have water flowing in it and would refuse to flush. This is gross and not acceptable for obvious reasons. Read Less
Sail Date: June 2018
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. ... Read More
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. I had a balcony room it was a nice size for two people it had a little couch also and a makeup area. The balcony was my favorite I would deff recommend to get one ... The pool area was beautiful plenty of bars the drinks were excellent!! I don’t drink a lot so I only got the refreshment package but I will deff be getting the alcohol next time .. coco cay is so nice there’s everything on it ... chairs everywhere to sit or u can upgrade and spend money on a cabana .. We did the jet ski tour it was well worth !! The boat brings ur lunch on the beach which was cool and that’s Royal Caribbean’s island so all the drinks were free if u had the package there’s all little huts and hair braiding there’s even a bar in the water ... Florida we went went to the beach with the shuttle it brought us right there and right back bet relaxing... Nassau we did the Belmont island and that was gorgeous!!! It rained on an off but it was still insanely nice the only water you can see crystal clear there was two pools optional swim with dolphins ... the only thing is the food and drinks where a little expensive but we got a few drinks and went back to the boat to eat when we were done ...The main dining room was delicious the waiter Ramil and he’s helper Pablo was the best and the room cleaner edy was great to ...The food was great every day and we did the buffet at the windjammer which had everything... I went with a group of people I am 24 and the ages were 24 to 70 andWe all had a great time it’s a family boat , single people will have a good time and a lot for kids everyone there is something for .... the shows and game shows are awesome ... !I already booked my second one !!! I deff reccomend this ship Read Less
Sail Date: June 2018
We chose the Oasis of the Seas because there was so much to offer all ages of our group, from age 12 to 68! It did not disappoint! We enjoyed the entertainment, especially the Oasis of Dreams, Come Fly with Me, Frozen in Time and the ... Read More
We chose the Oasis of the Seas because there was so much to offer all ages of our group, from age 12 to 68! It did not disappoint! We enjoyed the entertainment, especially the Oasis of Dreams, Come Fly with Me, Frozen in Time and the comedy shows. Our dining room experience in My Time Dining was excellent. Not only was Ikadek a wonderful waiter, he and the dining room staff went above and beyond to provide delicious meals for the two vegan members of our family. Ikadek made recommendations and all ten of us were very satisfied with our wonderful dinners. Our grandkids and sons-in-law all had fun trying out the flow rider, our granddaughter had her first ice skating experience, and we all enjoyed the Boardwalk and Central Park. Overall, this was a great family trip and we all will always treasure the memories of this wonderful cruise! Read Less
Sail Date: June 2018
We where a group of friends and before we started Ft. Lauredale was great. Once we proceeded to embark I was so empresed with the burst of kindness and friendlyness that guided us all the way to the ship. the check in was a joy fast ... Read More
We where a group of friends and before we started Ft. Lauredale was great. Once we proceeded to embark I was so empresed with the burst of kindness and friendlyness that guided us all the way to the ship. the check in was a joy fast painless and easy espcialy for a first timer like me. The Ship Is amaizing it is more than I expected and the cabin was just wow. The dining was suburb and the dining room attandents where the best they spoil you and pamper you. There are lots of activities and entertainment the only problem was time to enjoy them all and repeat. The best was the service OMG it was amaizing talk about WOW service especialy to solve problems. The ports where exelent especialyPuerto Rico. I will deffenatly be going again I can say I am defenatly not a Customer but a Fan. I would like to thank the staff for an amaizinf experiance Read Less
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