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Sail Date: July 2019
I really enjoyed the EOS that left out of Galveston TX. Easy on and easy off the ship and cabin was fine. Food was OK but not the greatest ever. We did not get a drink package and we did carry on 2 bottles of red wine but only drank 1/2 ... Read More
I really enjoyed the EOS that left out of Galveston TX. Easy on and easy off the ship and cabin was fine. Food was OK but not the greatest ever. We did not get a drink package and we did carry on 2 bottles of red wine but only drank 1/2 of one of them and took the other one home. We played blackjack and lost $$ but it was fun. There is plenty to do on the ship and we just like to pool and relax. Comedy shows were funny and really the people on the ship were very nice and very happy. Nothing but fun on the ship and it was a nice crowd of polite Texans on the ship. We are not from TX but the Texans are the best!! Again, the ship is dated and the outside deck and rails need painting and maintenance. Overall, the ship was very clean and staff was so very nice. We loved the staff on the ship. Cabin had 3 doors or drawers that were broken. Shower is very small but works fine. Beds were very comfortable. Read Less
Sail Date: June 2019
Ship - As many have pointed out, the Enchantment of the Seas needs some serious maintenance. So much so, that it's not really maintenance anymore. The ship just needs a major dry dock for new paint and varnish. This did not in any ... Read More
Ship - As many have pointed out, the Enchantment of the Seas needs some serious maintenance. So much so, that it's not really maintenance anymore. The ship just needs a major dry dock for new paint and varnish. This did not in any way affect our cruise. In fact I really like this ship and its layout. I really hate seeing it so unloved by Royal, but a small ship like the Enchantment isn't the focus of the company. I wouldn't hesitate to book this ship again, but I would hesitate to bring first time cruisers that I was trying to convert to cruising. During our cruise, there were some issues with air conditioning. We were in 7168, an aft junior suite on the port side. The cabin was very warm when we got on the ship. I reported the problem and someone looked at it while we were out. The cabin then got cool enough to be comfortable, but the only time it was really cool was when it was cooler outside and raining. The hallway to our room remained very warm all cruise. Our room steward had just returned to the ship and was commenting on how warm it was. Most of the public areas were very warm when we boarded the ship. I wonder if some of the air conditioning had been turned off during turnaround. By the time we finished dinner, the public areas had cooled off. I really enjoy a full promenade deck on a ship and thought that EOTS had one. Unfortunately the bow portion of the promenade was blocked off. It obviously had been closed off for some time. But that left at least a 3/4 promenade until the 2nd day when the aft portion was blocked off, and then most of the port side was blocked. I was quite disappointed. I know that for most people this wouldn't be a problem, but then I wouldn't care if they closed the casino. Cabin - We were in 7168, an aft mini suite. I booked this cabin because we really like watching the wake and the more expansive views. We liked this cabin, but it is not for everyone. There was a lot of motion and vibration. DH said it was like being rocked to sleep, but I think many people would have problems getting to sleep in this cabin. The cabin is right over the Spotlight Lounge. I was concerned before the cruise that this might be a problem. It might be if the Spotlight was busy, but it's so rarely used that this wasn't a problem. Food - Our last cruise was on Carnival and we were not impressed. The food on the EOTS was much better. I though the food in the MDR was better than in the Windjammer. The service in the Windjammer was the best I've had in a buffet. We had lunch in the MDR on day because I wanted the Tutti Salad. It wasn't as good as I remember from the Mariner of the Seas. They were having problems running out of items. We had dinner in Chops which was good, but not fabulous, except for the Key Lime Pie which was just awful. The best dessert is actually a drink - the Red Velvet Cake, which tastes like a chocolate covered strawberry. We had the same problem on this cruise as we had on our previous Royal Caribbean cruise - the dining hours just don't work for us. Having dinner at 9:00 pm is not unusual for us, especially on vacation. We had one night where we ran up to the Windjammer at 8:55pm to make sure that we had dinner. I think the MDR should be open until 9:30 and the Windjammer until 11:00pm. Also I don't understand why the Windjammer is closed for so long in the afternoon. On port days we often come back hungry, and since Royal Caribbean doesn't have many choices for food at 4:30pm, they are easily overwhelmed by the crowds at that time. Entertainment - We enjoyed the shows and bands. We really liked the EOTS orchestra which did a couple of jazz sets in the atrium on the last day. We missed the first comedian and wished we had missed the second one. We loved the parade of flags on the last night. I just wish that we had gotten there earlier to get a better spot. I liked the way the atrium was used, but the other venues were often the wrong ones for the event. For example, Karaoke should be in the Spotlight lounge and trivia should be Boleros. You often need to get to activities early, because the space is too small for the activity. I did enjoy the trivia and won a highlighter. Ports - We were scheduled to stop at Costa Maya and Cozumel. We missed Costa Maya due to high winds. I've missed two ports on my 10 cruises - both times it was Costa Maya. I was really disappointed because I was looking forward to trying Maya Chan. However I was pleasantly surprised that as a consolation prize, we docked at 7:00pm in Cozumel. This meant that the shops and casino were closed that night, so I really appreciate that RC chose passenger satisfaction over profits. I really expected that we would just spend the extra time floating in the Caribbean until morning. Fellow Cruisers - There were a lot of large family groups on this cruise, including a wedding which added a nice touch. All in all, it was a good cruise. Our most recent cruise before this one was a 5 night cruise out of Galveston on Carnival, so this was a chance to compare the two. It really comes down to personal preference. For us Royal Caribbean is a better fit than Carnival. Read Less
1 Helpful Vote
Sail Date: June 2019
We wanted to take our grandson age 11 on this ship as it had impressed us as a family ship on our two previous cruises on it in 2017 and 2018. However, the ship was overcrowded in my opinion and services were not up to par with our ... Read More
We wanted to take our grandson age 11 on this ship as it had impressed us as a family ship on our two previous cruises on it in 2017 and 2018. However, the ship was overcrowded in my opinion and services were not up to par with our previous cruises on LOS. Our grandson had a wonderful time. But my husband and I and daughter/son-in-law felt that there was not enough for adults to do in the daytime. How about adding a cultural/historical presentation (not a shopping presentation) concerning the cultural history of Cozumel, Grand Cayman and Jamaica? Also, I am a swimmer and on this trip found the adult pool disgusting with the odor of urine and spilled drinks. Plus, the life guards did little to discourage a provocative dance between two obviously drunk individuals. I tried the pool on three different occasions and times, but was disappointed each time. Our room steward was outstanding and catered to our every need and especially helped with our grandson who stayed with us in our junior suite. Food in the dining room was a disappointment this trip. My steak on the last night was very grizzly and tasteless, for instance. Also, we were asked by the waiters repeatedly to rate the Dining Room service a 10 - Very unprofessional!! Entertainment was also not up to par with our previous trips. Our family enjoyed the production ice show very much and our grandson was able to skate one evening. However, the public skating was only offered very early in the cruise and not again. The live band on LOS had been outstanding in the past so we were disappointed that they were pretty non-existent this time except in some of the lounges. We did enjoy the aerial show immensely, however. But we feel it is time to replace the Saturday Night show with another featured production. In addition, there were very few drink servers in the show areas (as compared to our other times on this ship). Our family excursion to Stingray City in Grand Cayman was a highlight of the trip. This was a ship shore excursion and the boat operator was very concerned about our safety at all times. He very carefully showed us how to feed a mama sting ray and how to hold her underwater so she would feel comfortable. (I fed and then later held her - what a hoot)! In addition, the tour operator provided additional information about the island and the sting ray population -excellent tour! Our grandson's dolphin adventure with his mom and dad in Cozumel was a hit, but they complained about the photographer who followed them around and then wanted $40 for a picture of the grandson with a dolphin. In Jamaica they also explored the recently added Adventure Park (ziplining, tubing, swimming pool) at Good Hope Estate while my husband and I toured the 1700's sugar plantation and ate a scrumptious Jamaican lunch near the pool area. We had toured the plantation and surrounding area several years ago and found that the tour guide really makes a difference in the enjoyment of this excursion. Our tour guide on this trip was much more upfront about mentioning the slave trafficking during the 18th century and was open to our tour group's many questions about the plantation and the surrounding area. This is a must tour if you are in Falmouth and want to learn about the history and culture of the area. Although I was disappointed with some aspects of this cruise, it provided a wonderful chance for us to relax with our family, plus our grandson was well entertained by Kid's Club and all the water features on board. Hopefully, the addition of a new pier (2021?) in Galveston will convince Royal Caribbean to add a newer ship to the area and will provide some additional itineraries! Read Less
1 Helpful Vote
Sail Date: June 2019
Ship: All the other reviews are spot on. The cruise ship itself is in rough condition. There is rust absolutely everywhere on the outside of the ship, and it will make you feel as if you've made a mistake to spend your hard earned ... Read More
Ship: All the other reviews are spot on. The cruise ship itself is in rough condition. There is rust absolutely everywhere on the outside of the ship, and it will make you feel as if you've made a mistake to spend your hard earned money on this vacation. However, once you are inside the ship, it is as clean as any ship I've been on, and it is very well kept. The Centrum area is incredible with the natural light, and the outside views that you get. This is an often overlooked item that is missing with other larger Royal ships that seemingly close off the interior public areas from ever receiving natural light and ocean views. The casino is extremely smoking. On Oasis class and Anthem class, the casino is split into smoking and non-smoking, but on Enchantment, it feels like you're in a cigarette tray. I wanted to spend more time playing, but my eyes began to burn because of how bad it was. The smell also travels into Boleros and the theater lobby and makes the ship feel extremely dirtier. Food: The food was good. I've been on Freedom, Anthem, and Oasis, and the food was very similar across the fleet. There are common menu items across all the ships menus, but I did not have a bad meal and certainly cleared my plate every night. We did not try Chops, so I can't comment on that, but we spoke to a few couples that said their Chops experience was incredible and they booked an additional reservation because of that. Also, the Solarium Bistro pizza is a quality mid-day snack. The same pizza as Sorrentos on the other ships, but it gets the job done. Drinks: We had the unlimited package, and took advantage of it. It was great to try wines and have bartenders make interesting drinks without fear that we would not enjoy it. If we weren't a fan, bartenders were happy to switch up drinks and let you try something else. If you're on the fence about the package, just buy it. At $62/day, you're only looking at about 5-7 drinks, which will come and go faster than you would expect. Room: Had a deck 2 ocean view room. The window itself had specks of rust on it, and the surrounding port hole was completely covered in rust. If I hadn't known what to expect, I would've been concerned at the state of the ship. However, the rest of the room was great. The mattress was firm, but comfortable. The shower was small, but effective with good water pressure. For the price, it was a great experience. Staff: Wow. Just wow. They are all incredible. I was skeptical when the other reviews stated that the crew was the best part of this ship, but it's so true. All of the bartenders have a smile in their face and are happy to speak with you. Our waiters were incredible and our room steward was great as well. I honestly can't think of a bad experience I had with any of the crew members. Shows: ... oh boy. I'll start by saying that the variety acts were great. We had two comedians with stand up routines, and they were good. You'll get the same ol' cruise ship toilet jokes and what not, but they're always good for a laugh. On the other hand, the stage shows were just absolutely terrible. Let me preface this by saying that the talent isn't terrible, but the shows are just not good. Show one is Stage to Screen. A show that was touted as being musical performances of popular broadway shows that were turned into movies... but instead they chose songs from some of the least popular shows or the least popular songs from popular musicals. It just wasn't good. Feel free to see it, but just know that you'll probably regret it. The second show was Can't Stop the Rock, and oh boy was it just the worst thing I've ever seen. This show's description is that the cast was trying to save rock music. We were excited to hear some classics after experiencing the catastrophe of Stage to Screen the night before. The "rock" songs they chose for this show included music from Destiny's Child, Will Smith, Whitney Houston, and a song from Romeo and Juliet... Like.. come on. If it was touted as songs from random 80s and 90s movies, then sure, but the preface of the show made absolutely no sense. I've never seen more people leave a theater during a cruise show. Read Less
1 Helpful Vote
Sail Date: June 2019
If you like shiny, new things...have to have the newest, released today tech, or car, or whatever...Enchantment might not be for you. That said, it still can be. Enchantment has been in the water for a little over 20 years. Yes, there ... Read More
If you like shiny, new things...have to have the newest, released today tech, or car, or whatever...Enchantment might not be for you. That said, it still can be. Enchantment has been in the water for a little over 20 years. Yes, there are some rust spots. Yes, the decor is of that time. But this ship has a certain character that is not available on many of today's ships - never once did it feel crowded, despite being a fully booked cruise. Never a fight over deck chairs, whether in the main pool area or Solarium. Never a long wait at Windjammer. Never a struggle to get served at any of the bars. In fact, the longest line we encountered was for the early "self-assist" disembarkation, and that didn't take more than 10-15 minutes! Embarkation at Galveston: Easy. We arrived around 12:00, parked at the Falstaff garage based on reviews here, and were walking through the security line by 12:15-12:30. We had a JS, so we did get to use the shorter line, but either way it was moving smoothly. Once onboard, the signs said our rooms would be ready around 1:30; so, obviously, we headed to the Viking Crown to watch the activities and relax - why not start using the Deluxe Drink Package to welcome ourselves on the ship! Cabin: JS8650 - roomy, full bath, big closet, lots of drawers, sitting area, nice balcony. Only draw back, likely due to being built in 1997, only a few electrical outlets. We made due, however. This was our first time in a JS, and, this will have to be the standard from now on! The extra room, and the full bath were well worth it. Our cabin steward, Zury, was perfect. Friendly, without being phony, and any time we needed anything he made sure it was taken care of immediately. He was never intrusive, and always made sure we had a beautiful cabin to return to - whether in the middle of the day or in for the evening. Itinerary: We set sail Friday and the Muster was typical. Friday evening and Saturday were at sea. While Enchantment doesn't have an amusement park onboard like the new ships, as I said above the pools were not overcrowded, the common areas were likewise freely movable and enjoyable, and the entertainment was talented. The band that played in the Centrum was great. Sunday was Costa Maya. We had a reservation at Jamie's Blue Reef. A quick $8 cab ride over, and within minutes we were under our personal palapa, with drinks in hand and food on the way. They were most hospitable. Within a few minutes we were brought a sampler tray of fish tacos, quesadillas, fresh made pico de gallo and guacamole with chips, and some really good onion rings! There were lots of folks coming through the beach wanting to sell various things (typical for any Caribbean beach day) but none were forceful. A simple no thank you, and they moved on. When anyone was interested, they made their sale, and moved on. Jaime's is clean, incredibly accommodating, and I would recommend. I read reviews of Maya Chan, and it sounds amazing as well, but they were booked, and Jaime's was not. We were not disappointed. If we do this trip again, we might try Maya Chan just to see the difference, but I would return to Jaime's easily. Monday was Cozumel. We did the 3-reef snorkel through Royal excursions. It was great. A small boat - I think there were about 10-12 of us - and a crew consisting of the captain, the main guide (Gil) and 2 assistants that aided with equipment and also went into the water to ensure safety. And safety was paramount. No alcohol, no games. Just snorkeling. We went to 3 different areas, and at each, Gil would explain the differences in the reef, the types of sea life we would hopefully encounter, and would get in the water and point out special sightings as he would find them. I would definitely do this excursion again. Tuesday at sea, and Wednesday was return to Galveston for disembarkation. Main Dining: We had MyTime dinner. On the first night we were seated at a window table with Ludy and Lyssa as our waiter and assistant. They were exceptional. The food was really good. I have read varying comments on food and it seems from ship to ship it varies. We found Enchantment MDR to be a very nice dining experience. As we left dinner the first night we asked the Maitre D' if we could have a standing reservation for each night at the same table with Ludy and Lyssa and he quickly accomodated our request. The braised lamb shank was "fall off the bone" tender; the onion soup was terrific, the sea food vol-au-vent was really special; on one evening I tried the pasta carbonara and it was not up to par so Ludy quickly replaced it with the entree my wife had and it was delicious. On another night the same thing happened in reverse but I can't remember what my wife ordered - again, Ludy quickly replaced and all was perfect. On the first night, we asked for a cheese plate app to share as a starter with our wine as we looked over the menu options. Each night thereafter, as soon as we arrived, a cheese plate was brought out and Lyssa brought our wine order without having to ask. Service! Snacks: We had a couple of breakfasts in Windjammer and several snacks at Park Cafe in the Solarium. Everything was well prepared and tasty. And, again, the longest line we encountered was maybe 6-8 people waiting for the Park Cafe to open and start serving pizza. Fitness/Exercise: The fitness room is small, but well stocked with machines for most tastes. We did morning stretch and abs workout class with Gary from 7:00-8:00 each morning, and he also led yoga on 2 days from 8:00-8:30. He was friendly, supportive as a coach, and it was a great way to start the day. Entertainment: We did not attend any shows. Just not our thing for this cruise. We both just wanted down time. The music in the Centrum was very enjoyable, and on a couple of occasions we sat listening to music or enjoying some of the crew led games/activities and it was always enjoyable. Overall: We are not "big ship" types. I think the most modern ship we have sailed is Adventure. Again, if your thing is having tons of amusement park opportunities, there are plenty of ships available. If you are more into relaxation, with more than enough opportunity for some fun, Enchantment still provides a great get away in a beautiful environment. Read Less
6 Helpful Votes
Sail Date: June 2019
We’ve sailed four times with Royal Caribbean, but always on older, smaller ships — Grandeur of The Seas, Enchantment of the Seas and Majesty of The Seas — and were itching for a chance to try larger ships. This summer, we opted for a ... Read More
We’ve sailed four times with Royal Caribbean, but always on older, smaller ships — Grandeur of The Seas, Enchantment of the Seas and Majesty of The Seas — and were itching for a chance to try larger ships. This summer, we opted for a cruise on Liberty to celebrate the high school graduation of our son and daughter. Later in the summer, we will be on Anthem of the Seas for a just the two of us cruise, to get the company’s more current take on a similar-sized ship. If you haven’t been on the bigger ships in RCI’s stable, Liberty is, well, big and yet, oddly familiar. Many of the classic styling cues from the last three decades are everywhere on the ship, so it's both familiar and new. One thing that was clearly new — and I’ll have a lot more to say about it down below — is The Key, RCI’s new program to give Suite-like perks to us mere mortal cruisers. One thing not new, based on reading here and elsewhere: Liberty of the Seas has a main dining room management issue, which I’ll also address below. General impressions of the ship: well cared for, but not quite as well as we’ve seen with other RCI “vintage” ships. Obviously, it’s a big ship and it gets hard use, but there are a lot of small details that seem to be overlooked in terms of maintenance — the hallway carpets in the cabin areas were so worn, as an example, to look like they were wet or stained in the high traffic areas. A small detail, to be sure, but one that is telling. As the Freedom-class Liberty has been in service for more than a decade, I won’t belabor the layout and facilities — most of which are excellent — or the elevator placement (just two banks on either side of the ship, which leads to a lot of crowding at certain times). It’s a nice ship with a lot to do — we didn’t even come close to trying everything available on one trip. A couple of general impressions: it feels like you’re either alone or in a very crowded situation onboard, depending on the venue. The Promenade is an interesting, mall-like feature, that can get a bit tight at times, especially when the center of it is filled with promotional sales tables. I find it interesting that in its Quantum-Class ships — similarly sized — RCI went to a totally different layout, with less mass gathering areas and more nooks and crannies. We look forward to be able to compare/contrast that in July. What I will say is that Liberty seems best suited for family trips, with more and better kid-friendly facilities than we’ve seen on other RCI ships. It might not be ideal for a romantic getaway for two, though. One frustration: the ship had multiple meet ups for 18-20 year olds at One Air, the Karaoke bar (which is generally pretty great, but oversubscribed for some of its uses), right as over crowded events were to begin — making it impossible for people to gather and meet and talk. This is poor planning -- an earlier time, like before dinner when things are quiet might work better in this place — or an alternate location should be used. In terms of the staff: all were nice, friendly and very helpful (and some went above and beyond). A few seemed to have suffered for incomplete training — the ability of a bartender to follow a specific order, for example, to use a specific rum (or just use a dark rum versus light) varied wildly from bar to bar. Some of this training issue extends to The Key, RCI’s new upgrade program. In short, you get a embarkation day lunch at a premium venue (and the ability to drop off carryon luggage), premium seats for shows and access to special exclusive times for attractions, special debarkation for ports, breakfast and special debarkation for the final day of the cruise, plus one Voom Surf & Stream for each person in the cabin. We bought this for ourselves and our kids — for both cabins. We would have purchased Voom, anyway, and the price was only incrementally higher (we jumped in early before the price doubled). What worked: Voom, mostly (more on that below). The welcome lunch at Chops was nice, although probably a bit much for a first day lunch. The check-in was OK, but not a massive boost beyond what we normally would have seen as Crown & Anchor Platinum members. What didn’t: the “exclusive” times for Wave Runner was one hour the entire cruise, 9 am the first morning, not ideal for those who stayed up late the first night of the cruise. I’ll note my kids had little trouble getting on, picking strategic times to ride. The ice skating window, again, just one hour for the entire cruise, came on day one, and as it required long pants to skate, virtually no one had their luggage and the ability to change to use this perk. We observed no Key departures on port days. Nada. Nothing. VIP seating was extremely uneven. We were able to use it for the Ice Show — but we had to ask around. For other shows, like the alleged comedian, there seemed to be none, despite the fact that we showed up 30 minutes before show time. The choice debarkation was, in short, a mess. We did get a hot breakfast (a mixed blessing to be sure, based on the issues with the main dining room), but then got cattle called into leaving with one of the normal departure groups (although two different staffers argued about how we should be handled). In short, The Key has both a staff training problem and a value problem. First, staff needs to be fully trained on the program and its perks, to properly assist passengers. Second, there needs to be more in the way of exclusives. With the $600 plus it cost us (for four), there are clearly times it would be smarter to upgrade to a Junior Suite and get most of the perks and a nicer cabin. As a prime perk of The Key, Voom continues to over promise and under deliver, in part at least, due to poor WiFi signal throughout the ship. While better performing than on the smaller, older ships built before the advent of WiFI, Liberty’s wireless net still has issues. Surf and Stream is only half true: you can surf (read the Web or get email), but streaming video is extremely unlikely unless you do so in the middle of the night. RCi needs to focus less on selling ‘Net service to every passenger and more on being able to support those who do buy. Okay, moving on to what was maybe the biggest disappointment: the food in the main dining room. I’ll note this is our fifth RCI cruise — and prior to this one, I’ve generally been pleased to delighted with the main dining room food. I don’t expect Michelin star food, but merely decent, well prepared meals. Unfortunately, I can’t say that for Liberty of the Seas. The food was routinely dried out, seemingly left under heat lights too long — I had one decent meal at dinner time, but the others were not even Applebees’ quality (which is saying something, something not good). Breakfast, too, was a disappointment. The hollandaise sauce for for the Eggs Benedict (an RCI dining room staple) was messed up — and unwanted spinach was added to my meal. Similarly, I was unpleased with poorly cooked (overcooked) omelets and scrambled eggs. The low quality of the dining room was fairly shocking to me, as it has previously been a go-to for food on previous cruises. On the bright side: the ship had the best Windjammer we’ve ever experienced. The food quality was higher (they, unlike the dining room, made a very solid hollandaise sauce and did not over cook the eggs). While a loud, crowded, chaotic atmosphere goes with the food (it’s the nature of cruise ship buffets) this may have been the best we’ve seen on any cruise ship. Additionally, the specially restaurants, Chops, Sabor and Giovanni’s (we used all three when it became evident the main dining room was an issue) were excellent as usual, albeit at a higher cost. The same is true with Johnny Rockets — an upcharge, but the secret place to get exceptional french fries. Lastly, Sorrentos continues its steady improvement, with better pizza crust. The sauce still needs a bit of love, but overall the pizza on this line (once a sort spot, like the still undrinkable coffee) is vastly improved. Moving onto entertainment, there was a great deal of it around the ship, some of which we only caught snippets of — and most was excellent. While we don’t have names — the guitarist in the English Pub was exceptional as was the band that played in the Deck 5 night club — generally speaking all of the music was outstanding. We did not see the Saturday Night Fever show — in part because of schedule, in part due the failure of The Key program — so I can’t comment. We did see an alleged comic. Imagine yourself trapped in a bad version of Grossingers, and your cranky aunt has thrown back a few too many adult beverages and starts riffing obscene Henny Youngman material. That, in a nutshell, is the work of Michele Balan, who appears to be phoning in the same tired routine since the Bush Administration. Starting out with a Donald Trump-like “See how awesome I am self-tribute video” her act goes down hill from there. Avoid at all costs. Excursions: The Jolly Roger Snorkel Trip, Roatan, Honduras: We’ve been on four or five of these type excursions, but this one was by far the best. The crew and ship were great — super friendly and fun. The snorkel equipment was the best we’ve seen on such a trip — it makes a big difference. Additionally, the reef area used was beautiful and the water was very calm and full of wildlife. Additionally, they had great food and drink following the snorkeling — a nice surprise. The ATV Jungle Adventure, Costa Maya, Mexico: The ATV trek through the jungle and beach roads was great — be ready for a 30-minute ride in a troop truck to get there, though. Post ride, we were delivered to a “resort” where we were pestered constantly by local merchants selling trinkets and “Cuban” cigars. After that, we bailed, and returned to port for lunch — and picked The Mojito Bar, much to our regret. While it had a great view of our ship, the food was bad (and completely wrong), the bill was $220 for lunch for four — and they didn’t take credit cards. Avoid at all costs. The Jose Cuervo Tequila Tasting Tour, Cozumel, Mexico: Well done throughout, very informative and entertaining. We learned a lot about tequila, how it is made and how to distinguish various grades and styles. Additionally, there was really good local food provided as well as native arial rain ceremony. In all, well worth the cost. Read Less
Sail Date: June 2019
This was our first Royal Caribbean cruise and we ended up on Enchantment because it was the second cruise as part o a travel package that we purchased through our travel agency. I have never been on any of the bigger ships before, so my ... Read More
This was our first Royal Caribbean cruise and we ended up on Enchantment because it was the second cruise as part o a travel package that we purchased through our travel agency. I have never been on any of the bigger ships before, so my review is not based on comparison to those types of ships. I've done one Carnival cruise (Sensation) and then this one on Enchantment. My initial thoughts were that for being one of the older RC ships, it was still nice, I looked like there were a lot of renovations done on some of the interiors and the staterooms. We thought the food great on the ship as well, especially in the Windjammer and the main dining. We did not pay for any of the specialty dinings because I didn't really think it was worth it. The quality of the food in the main dining was excellent and there was even an option to purchase a steak or surf and turf meal in the main dining. We purchased the drink package, and while I thought it was worth it based on the volume of drinks that we had each day (about 5-6 per person, not even including the sodas and the bottled water that we had as well). My only complaint about the drinks on this ship was the beer selection and the quality of some of the mixed drinks. I didn't find much in the way of draft beer on this cruise (I don't think I found any actually) and there was no craft beer whatsoever. Some of the bars such as the Schooner and Boleros has a decent selection of international beers such as Red Stripe, Guinness Stella and a couple of German beers though. Most of the time, when we ordered a drink of the day, it tasted watered down. I think this is because most of them were pre-mixed but depending on the bartender, some of them made the drinks fresh which ended up being a much better cocktail. There was a bloody mary bar on both sea days, so we took full advantage of that as well. All in all, the drink package was worth it just depends on what type of beverages you prefer. The activities on this ship were not up to my expectations. As I said earlier, this was my first RC cruise, so I don't know if this is standard procedure for them but I felt there was a lack of activities compared t my prior cruise on Carnival. Don't get me wrong, there was plenty to do and we were never bored. However, it seems like the way they schedule most of their activities, they are don't so there is no overlap. This might be so people don't feel like they are missing out but I felt it ended up making a lot of the events more crowded. We are huge karaoke people, so we were very much looking forward to showing off our talents on this ship. However, this was the biggest disappointment of the whole trip. On our last cruise, we were able to do karaoke every night and the selection of songs was what you would see at any typical karaoke bar on land. On this cruise, the selection of songs was sub-standard and I think because of the lack of activities overall, the karaoke was over-crowed each night. It was so crowded that unless you signed up right when it started, you were not going to be able to perform. By the second night, we decided to not bother with the karaoke and either just stay at the other events that might've run up until the start time of just go grab a drink somewhere. The activities staff were excellent though. We loved their attitude and energy. This cruise was out of Galveston, which was also our first time porting out of there and we were quite pleased with the ease of getting to and from the terminal. I would go back to Galveston for a cruise again because it is less hectic than going to Miami or some of the other larger ports. The two stops on this cruise were Cozumel and Progreso. I had never been to either before and based on what some of the employees on the ship were telling us, this was one of the first stops in Progreso. Cozumel was nice, a good tourist location with plenty of restaurant options and shops. Progreso, not so much. It was run down and not very relaxing. We probably only stayed off the ship after a few hours at the beach before heading back because there was not much to do and were were constantly being bothered by locals who wanted to sell us stuff. I guess this is common in a lot of locations but we saw it more so in Progreso than in Cozumel. Overall, a nice vacation. I would not go back to Progreso but I didn't mind Cozumel. I would like to try a different RC ship in the future though to see if there is more to do on a different ship. Read Less
2 Helpful Votes
Sail Date: June 2019
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many ... Read More
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many hours on it. The staff were beyond gracious! If everyone treated each other like Liberty of the Seas staff treat people the world would be a better place. Windjammer food was fresh and displayed well. Delicious! The coconut cookies are addictive. Staff were eager to assist. These people work long hours and not 1 time in a week did I even see an attitude or hear a complaint from them. The main dining room was like formal dining every meal. The special treatment was fun. The food was beyond delicious ! Our waiters were so excellent ! Caribbean night was a treat with a dance from the staff dressed in Caribbean shirts. Formal night was very enjoyable ! Food was just amazing every meal! We stopped in Cozumel , Grand Cayman and Jamaica. We booked excursions in Grand Cayman and Jamaica. We didn’t enjoy shopping in Cozumel due to the shop keepers were too pushy. After buying a few items we cut shopping short and enjoyed the benefits of a half empty ship. In Grand Cayman we did a beach excursion at Calico Jacks. It did not include lunch and in my opinion was more of a bar party atmosphere . Food was pricy and took a long time. I wouldn’t bring a child to Calico Jacks. We had another beach excursion in Jamaica. Blue Waters beach excursion with jerk chicken and pasta. This was a great experience . There was a bar for drinks but not the main hub. Staff was great as well as the food. We got back in time to allow us some shopping time. Jamaica had great shopping variety. Some shops accept credit/ debit cards but bring cash for those hand carved items from the locals. I loved the cupcake decorating class with Chef Marcos. Overall , Liberty of the Seas has a system to get a lot of people fed and entertained with having this gracious attitude that makes you feel special. My only bad moment was when the cruise was over Read Less
Sail Date: May 2019
Ship shows outside signs of its age. A good paint job would fix this. This ship was chosen as a trip with our grandchildren and convenient, out of Texas. We did encounter issues, such as A/C and plumbing. Supervisor Staff and Diamond ... Read More
Ship shows outside signs of its age. A good paint job would fix this. This ship was chosen as a trip with our grandchildren and convenient, out of Texas. We did encounter issues, such as A/C and plumbing. Supervisor Staff and Diamond Concierge was helpful. We ate in dining room every night but one, waitstaff felt very inexperience but continually asked us to remember to fill out survey. (Which we did) Food was okay but it seemed like the same items every night. The buffet was even worse. It was the same options everyday for lunch. The best meal of the week was room service one night. The only dining options at night are Main Dining, Buffet or Chops (fee). It would be nice to have at least one more. Our cabin steward was a little distracted (due to family issues) but good enough. Our grandson (8 yrs, almost 9) really enjoyed the Kids Club. He went every night and was always excited to go back. The ship shows signs of age, especially outside and there are no frills and thrills like others her size. The entertainment staff was talented and we enjoyed the shows. Read Less
1 Helpful Vote
Sail Date: May 2019
The food was great, and the service was amazing. We purchased a dining package, but this is a very small ship, so there is only 1 specialty dining option, Chops Grille. The food at Chops was very good, but there wasn't much variety. ... Read More
The food was great, and the service was amazing. We purchased a dining package, but this is a very small ship, so there is only 1 specialty dining option, Chops Grille. The food at Chops was very good, but there wasn't much variety. We chose to dine in the main dining room most days. We also did a Chef's Table experience one night, and that was great. Very good wine and the food was amazing. We ate at the Windjammer buffet for breakfast on port days, but it was so crowded. We avoided it for the rest of the trip. We also purchased The Key, which was definitely worth it. Early boarding and disembarkation, Wi-Fi, and VIP seating at the theaters was all very nice to have. At the end of the cruise, we were able to walk straight off the ship through customs. We left our room at 7:40am, and were in our car by 8am. We stayed in a Junior Suite, and the space was amazing. We will definitely book suites in the future. So. Much. Storage. The worst part was the pools. If you don't want to get kicked in the face by a child every 2 minutes, stay away from the main pool. There's a kid's pool, but they invade both of the pools on the sun deck. It's impossible to enjoy yourself. But the Solarium Pool was adults-only, and you can get a little sun even though the area is enclosed. But it would still get a little crowded on sea days (it's a tiny pool). I got a pedicure at the spa, but it wasn't very pleasant. The nail tech spent the entire time trying to sell me things like detox tea. Not very relaxing. The activities at the bars get very crowded, so get there early. Getting off of the ship at Costa Maya was a NIGHTMARE. We got there at noon, and everyone tried to get off the ship at the same time. We missed our excursion, even though we walked directly off of the ship to the pier. A lot of other people got left behind too. I'm not sure what happened with that port, but it was absolute chaos. But we ended up spending the day on the ship, and were actually able to enjoy the pool. It was deserted. Wonderful time. Getting off at Cozumel was much easier, I booked a dive and had a great time. The ports are the usual over-commercialized cruise ports with very aggressive vendors. The ship shows its age. Rust everywhere, stains on the furniture in our suite, torn carpet, dents and scuffs on the wall, etc. But the room was always spotlessly clean. Overall, we will cruise with RC again, as we're only 1 hour away from the port. It doesn't get much more convenient. But we probably wouldn't cruise on this ship. It was just so crowded. Read Less
2 Helpful Votes
Sail Date: May 2019
Getting there: Flew in to IAH, rented a car, drove to Galveston the night before the cruise. Had the car to sight see on the way, Stayed at the Inn at the Waterpark overnight, Next day parked at EZ Cruise Parking, took their shuttle to the ... Read More
Getting there: Flew in to IAH, rented a car, drove to Galveston the night before the cruise. Had the car to sight see on the way, Stayed at the Inn at the Waterpark overnight, Next day parked at EZ Cruise Parking, took their shuttle to the pier. Hotel is a little run down. Parking was good experience. Porter took the suitcases right from the parking shuttle. Embarcation: long lines but moved fairly quickly. I think it took about 45 minutes to make it through security and to the desk to pick up our sail cards and get our photo taken. Then it was right on to the ship. Rooms were ready by 1:30. Food: Food on this cruise was above average and the dining room staff was the best. They cleared tables quickly and refilled drinks. Everyone had a smile. We ate a lot in the buffet for the variety and the quantity. MDR was elegant but seemed a little slow. Don’t go there for a quick meal. We had anytime dining so we didn’t get to know a particular wait staff. Pizza was popular, as was coffee drinks at the promenade café. Johnny Rockets seems very out of the way. I had the soda package which came with a refillable cup (that was supposed to be in my stateroom before sailing but wasn’t, and I had to beg a bartender to give me one). My daughter did get sick one night from what we think was bad shellfish in MDR. Entertainment: Catch “In the Air” the first day or two. It doesn’t repeat (which it should). The Ice Skating Show was great. Saturday Night Fever was good but not fabulous. Comedians were good. Other shows/activities were ok. There is music all over the ship. Would have liked more dance lessons (both quantity and variety) and they should be followed by a band playing some of the music you just learned to dance to so you could practice. Activities: Liberty is a great ship for water lovers: pools, hot tubs, water slides, two person tube slide, and a surfing simulator. Some reviews found that deck loungers were hard to find but this was not our experience most of the time (maybe a little on the last two sea days, when the pool areas were very crowded). Would have preferred much more variety in the outdoor movie selection, with a children’s movie early and a more mature movie late. My teenage daughter really enjoyed the sports deck. Remember you need socks for rock climbing and ice skating. The teen program really needs work. There wasn’t an adequate ice breaker / get to know you activity the first day, and the teen staff didn’t seem to like working with the teens. Also the rules were overly restrictive and sexist comments were made about the girls. After that, the teens largely organized themselves and spent their time together at the teen only times at the other activity centers rather than the teen room. Cabin: We stayed in room 2552, an 1N ocean view with two beds and two Pullmans. The space is better with the twin beds separated. It feels cramped with the beds together. Cabin is a little longer than some other ships I’ve been on, but no wider. The shower is really small. Not suitable for a large person. The bathroom was never properly cleaned. There was mold in the toilet (same in another room in our group). Our daughter threw up one night and it took a while to get someone from housekeeping to come change the bed linins. Rooms low down and towards the middle are less affected by ship movement and this sailing was as mild as they come. You can’t go from one end of the ship to the other on Decks 2 or 3 because Studio B (also the ice skating rink) is in the way. This is really inconvenient for getting to the other set of elevators. Excursions: Cozumel: We did the tour of the Mayan ruins at Chitzen Itza. To get there you take a 45 minute ferry back to the mainland (Playa Del Carmen) and then a bit of a walk to the depot, and then a bus a little over two hours to get to the ruins, where you spend about an hour. We had a great guide (Hector, the son of Hector – also a tour guide) who gave a lecture with slides (on a tablet) on the drive out, which was both informative and a good use of the time. The lunch provided was a cheap ham and cheese sandwich, chips, a small apple, and a juice box. Disappointing but necessary given the length of the excursion. There is a general store at the bus depot with cold drinks, snacks, and other items for sale. There is some shade at the ruins, but sun screen is a must. It seems a lot of transit time for a short time on site, but the ruins are really worth seeing with a good guide. Can’t say I saw any of Cozumel, as we had to get right back on the ship when we got back. Grand Cayman: We did the Turtle farm, Rum Cake factory, Hell, and Stingray City swim. Bring snacks, this one is a lot in the time allotted, and all are a drive around the island, which is good with a good guide calling out the sights. No other food was provided. We enjoyed all of it, but the swim with the stingrays was the highlight of the trip for us. Photos by the tour operator were better than the ones we tried to take. We would have liked to stay on Grand Cayman a little longer. Falmouth, Jamaica: Went on the CHUKKA Ziplining, River Tubing, and Adventure Falls with lunch. Had a great time in spite of the 1-hour torrential rainstorm. Great guides. Always felt safe and the staff were all about having fun. Lunch was traditional Jamaican fare. Had time for shopping in port before the bus left, but none on the way back (when we really wanted it). We barely made it back in time to get on the ship. Disembarcation was easy, but be sure to send in the form with your selection of how you are getting your luggage off to get the earliest time slot. Your room steward leaves it in your room. A bit of a line to get through customs, but it moved quickly. Read Less
Sail Date: May 2019
Took this cruise mainly because it was a different ship at our home Port. We we're not disappointed in the service and staff. After 15+ cruises on many different ships, the service on Enchantment was probably the best we've ... Read More
Took this cruise mainly because it was a different ship at our home Port. We we're not disappointed in the service and staff. After 15+ cruises on many different ships, the service on Enchantment was probably the best we've ever had. Our cabin attendant Priscilla was extremely efficient and accommodating, always with a smile. The Windjammer had one of the managers that was "Top Notch". Steven was all over the Windjammer dining area, checking on the guests, and occasionally belting out a tune tableside, and had an infectious laugh that made my day. In the conceirge lounge, Perla handled any requests you had with efficiency and a friendly smile, and our waiter, Ida couldn't have been better, would like to have taken him home with me. Ship needs work/refurbished badly. Paint, woodwork bad, needs basic drydock refurbish. All in all it was a good cruise, with above and beyond service. Read Less
1 Helpful Vote
Sail Date: May 2019
My wife and I booked a 7 day cruise on Liberty of the Seas out of Galveston mainly because we could drive to the port and not have to deal with all the challenges of airports and transfers. We have been on several cruises on Royal out of ... Read More
My wife and I booked a 7 day cruise on Liberty of the Seas out of Galveston mainly because we could drive to the port and not have to deal with all the challenges of airports and transfers. We have been on several cruises on Royal out of Galveston over the past 15 years, and this was our first time on Liberty of the Seas. The on-boarding process was fairly streamlined and was somewhat better than prior trips we have taken out of Galveston. Both the Carnival and Royal ships were docked on the same day which made the cruise terminal area extra busy but it was handled well by the port staff. We dropped off the luggage, took the car to park in the cruise terminal parking lot "B", and then took the shuttle over to board the ship. Going through the check in process was simple and easy, and within 10 minutes we were on the ship (around 12:15 PM). The staterooms were not ready yet, so we took the time to explore the ship. The ship's appearance is dated as stated in other reviews but we found it being maintained nicely overall. Once we were allowed into out stateroom area, we had to wait another 10 minutes as our cabin steward completed preparing our cabin. He was wonderful and really did a great job the entire cruise of taking care of our cabin. I give him a 5 star out of 5. We had a balcony cabin on deck 9, and we were very surprised and very happy with how large the cabin was. The cabin was overall in great shape and it was very quiet and dark at night which is something we value in a cabin. We grabbed a late lunch at the windjammer after all the hoards of people had mostly left. The food was about what we expected from a windjammer on a Royal ship, hot and average flavor. No surprises. When if came time for dinner (we had traditional dining at 8 PM sitting at a table with 3 other couples), we went to the dining room on the 4th deck and were seated. The service started out good but we quickly noted some challenges with getting water and tea glasses refiled and being checked on by the wait staff. I ordered Prime Rib and my meal came out tough, totally overcooked, and somewhat cold. I mentioned to the waiter and he replaced my meal with one that was cooked to right temp and tenderness for me. Food was mediocre in the main dining room which aligned with the comments I saw from prior reviews. We were the last table to finish being served that night which should have been a hint to us that we were in for trouble with the main dining room that night (we did not get out of there until 10:15 PM). The next night was average again at best but at least the service was a little better. A HUGE, pleasant surprise for us occurred in night 3. We decided to forgo the main dining room and grab a bite at the Windjammer due to us wanting to attend a show that occurred at same time our fixed dinner was. The quality and taste if the food at night in the Windjammer was the best we have ever experienced at the venue on a Royal ship. Huge selection of great food. I highly recommend eating dinner at least one at the Windjammer on this ship. We ate there a total of 3 nights. When it was Lobster night (night 6), we decided that we needed to eat at the main dining room again to get the lobster. This night is when everything went downhill in a major way. We had the worst service I have ever experienced aboard a cruise ship. Our food was an hour late in coming out, and when we got it, those of us who had ordered lobster with prime rib only received the prime rib. It took another 30 minutes to get small, overcooked lobster tail and was told we could only have one lobster tail as they had run out. The waiter working the table next to us was trying to peddle off extra lobster tails to his table. Our wait staff ended up being the issue we had. They were horrible. We were left unattended for at least 30 minute stretches. I asked for the head waiter to alert him to the issues and he offered me a free surf and turf which I declined as I wanted them to be aware of the waiter issue they had. I proceeded to the customer service desk the next morning and had all my pre-paid gratuities removed from my account. I tipped the cabin steward separately and left the wait staff nothing. I also left a note for the head of the dining department about my experience. Activities on the ship were about what we expected except on the last 2 at sea days they had limited activities scheduled which left people who did not want to sit at the pool all day somewhat bored. I would recommend adding more trivia, team games, and non shopping activities to sea days. We decided to use carry off your own luggage on disembarkation day. The process was simple and very easy to use. We were totally blown away by the speed and efficiency of getting off the ship and getting through customs. It literally took us 5 minutes from the time we left the ship until we were on the shuttle to get our car. Coo-dos out to the Galveston Port workers and CBP for their service!! Overall, the cruise met most expectations other than the need for a major overhaul in the main dining room food and service. Read Less
3 Helpful Votes
Sail Date: May 2019
We chose to go on the Royal Caribbean Liberty of the Seas 5/19/19 sailing because it was a great deal and we were making up for a really bad cruise experience we had in November (more on that in a second). I'm a teacher and it was ... Read More
We chose to go on the Royal Caribbean Liberty of the Seas 5/19/19 sailing because it was a great deal and we were making up for a really bad cruise experience we had in November (more on that in a second). I'm a teacher and it was difficult to be gone the last week of the school year, but the cruise was worth it! We went on RC's Brilliance of the Seas 5-night cruise in November 2018 but one of my sons came down with a virus on day 2 (he'd picked it up from one of his students BEFORE we got onboard). We self-quarantined him to his cabin. By day 3 he was so sick that my husband or I stayed with him at all times. The medical office was only open a couple of hours early (like 7 - 9 a.m.) each morning and my son was asleep so we didn't see a doctor. He missed all of his excursions. So....his college graduation trip wasn't really a vacation for any of us and we wanted to celebrate and have fun with him; thus, the Liberty 7-night Western Caribbean cruise. Embarkation was easy. Our rooms weren't ready yet so we went to Windjammer to eat. Staff did a good job of cleaning tables and the manager made the announcement for you to move on if you were finished so others could have a table. Our cabin, 7248, and our sons' cabin 7253 were clean and ready at 1 p.m. as promised. Luggage was late arriving so we had to go to dinner in very casual attire. One of our favorite things about RC is that their ships are so easy to navigate. There is a direct path down the center of the ship from forward to aft (as long as you remember to go to that deck). They have great signage and interactive wall maps that help too. The ship was beautiful and well-maintained. The freedom class-size ships are perfect. Just big enough to have extra amenities but not too many people. The cabins could use a little update but you're not there much so that's okay. We got the oversized balcony cabin and agree that it was totally worth the price. Our sons had a promenade-view stateroom and it was nice but small. The window seat helps! The food was usually excellent but sometimes just OK. Our dinner at Chops was amazing. In the main dining room, we felt that some nights it was hard to choose because everything sounded good. On other nights, we were wishing we had gone somewhere else because nothing sounded good. Also, there were some VERY strange combinations: chicken cordon bleu with FRENCH FRIES? chicken parm (that was really rubbery) with MASHED POTATOES? Lunch in the main dining room was good but again...sometimes we wanted every dish and others we had trouble choosing because nothing sounded good. We loved the Tutti salad bar in the main dining room at lunch (wish that was an option at dinner too). The Windjammer food was consistently good but the hot food bars are laid out so everyone just keeps running into each other. It's not fun to eat there and the only reason we did was because it was convenient and quick. Our sons LOVED the pizza at Sorrento's and apparently everyone else did too because there was always a line waiting for a slice. The Cupcake Cupboard was just okay and Ben & Jerry's needed more flavor choices (I think they had 8-10). For entertainment, we wished they had more movie choices and more movie showings (especially on sea days). The band "The Long Run" was not good but the ice skating show was amazing. The ship's musicians were great. We felt like some of the game "callers" (entertainment staff) didn't know the rules of the game they were running OR they didn't know how to have fun with the people playing the games. And the BINGO guy (1st sea day) made waaaay too many jokes about sex. The NEXT Cruise staff made me NOT want to go on an Alaskan cruise-tour after attending her Alaska cruise-tour session.... We all agreed that the Fun Fair on the Promenade on sea day 3 was a super idea and very well executed. It was awesome to see some of the officers interacting with guests. The games were cute and creative. Cruise Director Brian was just okay otherwise but on this event he knocked it out of the park. We had 2 main "issues": having to get tickets for the tenders at Grand Cayman because we were on another companies' excursion; RC-booked excursion guests were first off the ship. Then the ticketed guests (booked on other companies' excursions) were running late so people NOT on RC excursions were missing their excursions because the tenders were so far behind. Finally, they re-positioned the ship so they could run more tenders. Our group of about 50 people was led around the ship (literally, we made a complete circle around deck 3, even going through the ice rink and through all the cabin hallways) because guests trying to get on tenders were so backed up. By the time our group got back to the gangway the next 2 groups had been called so those people boarded a tender before us. Very frustrating. Issue #2: need for more staff training. We're gold members so there are a few perks that we wanted to use but several workers didn't know how to give us the discount/perk. Photo staff was impatient---The new photo kiosks are great in theory but who wants to stand and go through thousands of photos when the computer can't pull up your photos? Two photo staff members were so disrespectful/condescending when we asked for help that we logged out and left. (Also, the cigarette smoke from the casino was very overwhelming when we were going through the photo ordeal. YUCKY!) Several times we asked questions of retail staff and they couldn't help us. The NEXTCruise staff member was out of breath, rushing around to get her presentation ready and then she really didn't tell us anything special about RC's Alaska cruises (as I said before, it made us NOT want to go on an RC Alaska trip). Ports/shore excursions: we do not like Cozumel---it's too touristy, dirty, and very hard to find your way through the maze of shops at the pier. Somebody needs to find a new port to visit so Cozumel can re-think, clean up and make themselves a little less "touristy". We LOVED the stop at Falmouth - the courtyard/square area is so quaint and 1,000 times better than Cozumel's port area. Very well organized and super easy to get to the excursion stations, super clean, and while there were vendors trying to sell things, they weren't yelling out at you and practically salivating when you walked in their store (like the people in Cozumel). Grand Cayman is also quaint and beautiful. Wish there were more excursions there. We are already trying to decide on our next cruise. We've been to all parts of the Caribbean so it may be time to branch out. Our family continues to be impressed and pleased with Royal Caribbean so I'm hoping we can find an RC itinerary and ship that works for our schedule and budget. I am convinced that cruising is THE best way to travel and this vacation didn't disappoint! Read Less
2 Helpful Votes
Sail Date: May 2019
We are platinum with RC and love sailing on their mega ships but wanted to take two family members who are new to cruising on a slightly less overwhelming voyage for their first experience. We chose EoS since it sailed from our home port ... Read More
We are platinum with RC and love sailing on their mega ships but wanted to take two family members who are new to cruising on a slightly less overwhelming voyage for their first experience. We chose EoS since it sailed from our home port (Galveston, Texas) and offered very low rates for balconies on the five day itinerary to Costa Maya and Cozumel. The mid-May sailing avoided Spring Break and Memorial Day crowds, plus kids are still in school so we expected a grown-up set of passengers and calm weather. And that is how it worked out. We were the only ship docked in both ports, which improves the experience, especially in Cozumel. And the smaller ship offered plenty of good food and less hassle than the 4,000+ ships sometimes provide. Pros: Very low fares for balconies, good food, quiet passengers, mild (but windy) weather (in the 80s for Mexico is on the cool side) and smooth embarkation Cons: Rusty ship (rust everywhere: on the balconies, windows, around doors, along outside walkways) even though the ship is kept clean. Worn carpet, stained upholstery, chipped bathroom surfaces, discolored mirrors, scuffed flooring - all the signs that a ship needs a refurbish. The EoS is a small, comfortable ship but it desperately needs to be given a makeover. It was not dirty - just very worn out, faded and shabby. The service was good, with pleasant, attentive dining room staff and cabin stewards. The production shows were decent and the cruise director was relatively low-key (for a cruise director.) They played new movies on the big screen at the pool and kept the soft-serve ice cream machines filled 75% of the time (which is pretty good on a warm weather itinerary.) The small cafe on deck 9 aft had a surprisingly good salad bar every afternoon and the Solarium was spotless and not heavily used. We had a nice, quiet voyage for an excellent price with no complaints aside from the rusty conditions throughout the ship. Our family members are now cruising converts and our next sailing will be on one of the larger, newer ships - but this was a pleasant way to test the waters (and enjoy crème brûlée every night into the bargain.) Read Less
1 Helpful Vote
Sail Date: May 2019
Traveled without children and just spouse. This was a very relaxing cruise. Activities during the day were not as much going on unless you wanted to shop. The cleanliness of the ship was top notch. Every corner was scrubbed clean. The ... Read More
Traveled without children and just spouse. This was a very relaxing cruise. Activities during the day were not as much going on unless you wanted to shop. The cleanliness of the ship was top notch. Every corner was scrubbed clean. The service and attention to customers were also amazing. Cabin was spacious for an indoor room. Had a little sofa which was nice. Shower was a little small. Dining has some ups and downs. Specialty restaurants were 5 stars. Main dining room was bland food. Not impressed at all. Considered more like wedding or cafeteria food. Most items in the main dining room came with "Chef's choice" of vegetables. This was steamed Broccoli and carrots every night. No flavor on them at all. Just plain steamed. The Windjammer buffet was wonderful. The amount of desserts and choices of food can please anyone. My only request was more of a variety of vegetables. Entertainment was ok. Some shows were really good, like Saturday Night Fever, others were good but didn't really wow me. The shows are more geared towards the older crowd. Having more updated shows for the younger and middle generations would have been nice to see. The ports were lots of fun and the excursions we went on were 5 stars. Enjoyed our time on land tremendously. This was a fun and relaxing cruise that I was able to read and just spend time decompressing. This was our first time with Royal Caribbean. Will I cruise this ship again? No. I would however like to try other ships to get my opinion of those ships in the fleet. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose Liberty because Galveston is within driving distance from our hometown. Embarkation and disembarkation went smoothly. Some of the ship’s decor is quite dated but it was very clean. Everyone who worked on the ship was friendly ... Read More
We chose Liberty because Galveston is within driving distance from our hometown. Embarkation and disembarkation went smoothly. Some of the ship’s decor is quite dated but it was very clean. Everyone who worked on the ship was friendly and provided excellent service. Many passengers were repeat passages from Texas, and probably 1/3 were senior citizens. They seemed to have a wonderful time on Liberty, as well as the other age groups. We had 5:45 p.m. my time dining every evening, and the service was excellent. The food in all venues ranged from average to good, and our head waiter did a great job catering to my husband’s dietary needs. Royal Caribbean has not changed their dining room menus in years; the food was exactly the same as when we sailed on Anthem last year. We did not attend any of the shows, but there was always something to do if we wanted to stay busy. The activities in the Promenade were well attended and it was fun to watch these events from our stateroom window. The pools were extremely crowded on sea days and although we wanted to relax by the pool it was impossible to find a chair during prime time. There were always plenty of empty chairs on the upper deck, however. Water slides were fun! Having been on a newer and larger ship, my teenagers might have found Liberty less exciting but my husband and myself enjoyed the entire cruise. The one downside to Liberty is the amount of smoke on the deck where the casino is located. The smoke is so bad that we could not order pictures in the nearby picture gallery without being engulfed by the smell of smoke. We learned avoid that area on the first day. My husband got a massage and he said it was “okay.” We used the gym daily and I enjoyed the classes that were offered. The gym is well equipped and clean. Read Less
2 Helpful Votes
Sail Date: May 2019
This cruise was truly amazing. Easy embarkation. Easy debarkation. Food was fabulous in both Windjammer and main dining room. Only one BIG complaint. At the pool, it was dirty all the time! I know that cruisers are really messy ... Read More
This cruise was truly amazing. Easy embarkation. Easy debarkation. Food was fabulous in both Windjammer and main dining room. Only one BIG complaint. At the pool, it was dirty all the time! I know that cruisers are really messy sometimes, but the pool deck at all times was filthy. Dirty dishes everywhere. Dirty glasses everywhere. Where was the pool deck clean up. ? The drink service would bring many drinks, but not pick up the dirty glasses. With such a wonderful cruise, it kept us from going to the pool area. Not very romantic with orange peels, cherries, limes , dirty glasses strung out everywhere. The entertainment was good. The staff was friendly,and our rooms were always cleaned. We loved breakfast in Windjammer. We had heard mixed reviews, but all the food was extremely good. The bars were quick to serve, and we didn't have any problems. Crown an anchor diamond club was nice, clean, and had service with a smile. Read Less
3 Helpful Votes
Sail Date: May 2019
We started cruising in 1992. We go on 1 or 2 a year. My wife and I decided to go on Enchantment's first cruise out of Galveston. Boy are we glad we did. It was the best cruise in years. Yes the ship is older and yes it could use some ... Read More
We started cruising in 1992. We go on 1 or 2 a year. My wife and I decided to go on Enchantment's first cruise out of Galveston. Boy are we glad we did. It was the best cruise in years. Yes the ship is older and yes it could use some more paint but the crew and the food more than makes up for it. The food was above expectations, especially the windjammer. The crew was unbelievable even though we expect a lot from RCCL. As a rule we expect Royal to be a step above the rest and they rose above that. We did not do any shows. Grand Cayman was OK as usual. Cozumel seems to never change. Costa Maya is horrible.Just a poor poor town and beach. We went to the beach and stayed 20 minutes. Took taxi back to port area. Port area is very nice and clean. There is no reason to leave the port area. Read Less
3 Helpful Votes
Sail Date: May 2019
The room 3068 -good The Ship- ok lots of visible rust The coffee beverage card- insanely stupid and screws You over: buy a card $32-34 good for 15 drinks NOT!! It is treated as 1 mark off for every expresso shot. So if a drink is $3 ... Read More
The room 3068 -good The Ship- ok lots of visible rust The coffee beverage card- insanely stupid and screws You over: buy a card $32-34 good for 15 drinks NOT!! It is treated as 1 mark off for every expresso shot. So if a drink is $3 or 5 if it has more than a single shot they will mark your card for every shot. $3 cost for an Americano they charge you 4 drinks on card. So you can only get 3 and 3/4 drinks for a total of $12 if bought outright but $32 + if you use discount card !! Bad math jerks!! I can buy 15 $5 Frappuccinos for $75 but only 3 3/4 Americanos - YOU ARE STUPID IDIOTS!! Staff - they were great if not amazing this trip over last year. FOOD- can you say average and lacking in choice and mediocre quality!! Entertainment- good comedians but lounge performances were highly lacking. You have cut corners so much that you SUCK!! Royal I gave you two years and $$$$ thousands of dollars. Carnival kicks your but at everything!! I suggest you go over to the compete date learn how it’s done right. Read Less
Sail Date: May 2019
Left from Galveston. Very very fast embarkation. Very very fast debarkation. The ship was beautiful and clean. Our Jr Suite room was large and super nice. Loved the beautiful walk in closet and bathroom. The balcony was large and ... Read More
Left from Galveston. Very very fast embarkation. Very very fast debarkation. The ship was beautiful and clean. Our Jr Suite room was large and super nice. Loved the beautiful walk in closet and bathroom. The balcony was large and comfortable. The service was efficient and everyone smiled! The staff was so nice and courteous! The food was literally the best that we have ever experienced. We have been on 25 cruises, and this cruise was the best service and food EVER! Windjammer food was also excellent. We can't say enough good things! There was only 2 things that bothered us on this cruise. First, everything was so clean except the pool area. There wasn't enough pool staff to clean up the dirty dishes dishes left around pool area by irresponsible cruisers!! It made you not want to swim because of all the dirty glasses and plates. Second, since we are Diamond plus members, we get different free items throughout the week. At 9:00 pm the night before the cruise ended, we were delivered, chocolate strawberries, iced cupcakes, cookies, birthday cake!!!!!! How did they actually think we were going to eat this one hour before bedtime and debarkation!!! Why wasn't this delivered the week of cruise??? Other than these two things, the cruise was great! Read Less
1 Helpful Vote
Sail Date: April 2019
We enjoyed the Liberty. There were 14 of us, aged 23 - 83. Cabins were nice, Sorrento's pizza was great, Ben & Jerry's ice cream fantastic, Cupcake Cupboard excellent, Windjammer Cafe so-so. Main dining room - our server ... Read More
We enjoyed the Liberty. There were 14 of us, aged 23 - 83. Cabins were nice, Sorrento's pizza was great, Ben & Jerry's ice cream fantastic, Cupcake Cupboard excellent, Windjammer Cafe so-so. Main dining room - our server John, he's the greatest; the bar service was lacking - drinks arrived after meal was finished. Entertainment was mostly comedians, 1 show on ice, 1 show was 1.5 hrs - Saturday Night Fever production (too long for a cruise ship). On board activities were varied for our age groups. As a group we met each night in dining room to talk about our days activities, ports visited and excursions taken. Beware of outsourced vendors on-board ship - Photography and Spa. Bad information from photographers. We did not purchase photos as we were not happy with outcome. Because we are a large group, there were only 2 areas to have photos taken. We were told by two photographers to go to 'white screen'. We thought they would add background later, wrong. It you are a large group forget the 'white screen' and go for the stairs (which we not told about until afterwards and too late). I wrote a letter to Photography vendor and can not purchase any photos after cruise unless you had ordered on-board. The Spa - our son purchased a couple's massage for us, were tried to cancel the evening before and told there would be a 50% cancellation fee. We did not want our son to pay $175 for nothing. Our reason for cancellation was medical. We told the masseuse my condition, I was in major pain for days and had difficulty walking after treatment. We understand their policy, but it needs to be consistent. My nephew was able to cancel his couple's massage two hours before and was not charged the cancellation fee. I would recommend this ship for young families and adults, not for older people. Read Less
10 Helpful Votes
Sail Date: April 2019
This cruise was on Royal Caribbean Liberty of the Seas, seven days, starting April 28, 2019. This was our first cruise with Royal Caribbean. We have done three cruises on Carnival Freedom and Carnival Valor (twice), both are smaller ... Read More
This cruise was on Royal Caribbean Liberty of the Seas, seven days, starting April 28, 2019. This was our first cruise with Royal Caribbean. We have done three cruises on Carnival Freedom and Carnival Valor (twice), both are smaller ships than the Liberty of the Seas. This cruise left from Galveston, TX. We drove four hours from our home near Dallas and arrived late on Friday night before the cruise. We spent two nights in Galveston allowing us to spend all day Saturday visiting the sea wall, Pleasure Pier and shopping. We arrived at the cruise port approximately 10:00 AM on Sunday morning for departure. We purchased the Key package for this cruise. This program allows faster embarkation and debarkation right behind the platinum members. Perks of the Key program allowed us to drop our carryon bags at the theater to be delivered to our state room and a free lunch at Chops Grille. The Key also included internet service for one device for each person. We explored the ship and found it easy to get around and well kept. We found the ship layout easy to remember and navigate. There did not seem to be as much congestion at the elevators as we had seen on our previous cruises. There are six elevators near the forward theater and six elevators near the aft dining rooms. The ship was clean, I did not see any areas that needed attention. Some things to help you navigate is that you cannot walk from bow to stern through deck 3 due to the location of Studio B. Deck 14 lounges can only be accessed by the port side elevators at the aft of the ship. All of the food available on the ship was good, and the service was excellent. We had My Time dining reservations for 5:30 every evening in the main dining room. It was very easy to change the time or cancel our reservations as needed both on the app and at the dining room door. On the app you had to cancel your dining first then could schedule a new time. We ate in the main dining room three nights, specialty restaurants three nights and one night at the Windjammer buffet. For breakfast and lunch, we usually went to the Windjammer except for two lunches in specialty restaurants. On previous cruises, we usually eat every evening in the main dining room. This cruise was our first time using the specialty restaurants. We purchased the three dinner package for $79 per person. We ate dinner at Chops Grille (steakhouse), Sabor Modern Mexican, and Giovanni's Table (Italian). We had lunch at Chops as part of the Key package on embarkation day. We also took Sabor’s guacamole and margarita class on the last sea day, this class included a small margarita and lunch for $28 each person. At both Chops and Giovanni’s, we found the service to be excellent and the food good but not worth the price in our opinion. Sabor was by far the best meal we had on board. Both the service and food was incredible, but Mexican food is our personal favorite. We had planned on also enjoying Johnny Rockets but never did make the time to eat there during this cruise. We think the buffet food was slightly better than our previous Carnival cruises. And my wife enjoyed the extra flavor of free drink that changed daily at the buffet on Royal Caribbean. But we think the main dining room has slightly better food on Carnival. Although the food is very good in the specialty dining, we don’t think the specialty restaurants are worth the price if you are trying to stay on a budget. For entertainment we went to all the main shows with the exception of missing two late night shows when we had early mornings scheduled the next day. All of these shows were good as far as production value. Shows included: “In the Air”, “Saturday Night Fever” and “Encore! An Ice Spectacular”. Live music was available around the ship at scheduled times in several areas. We interacted with the shore excursion desk, main desk, and next cruise office while on board and they were all very helpful and responsive where they could be. At the Next Cruise office we wanted to see about upgrading our cabin on our upcoming December sailing, but they were unable to help with our existing booking. While I understand they are there to sell new booking, I wish they could also be able to modify existing bookings. Shopping and spa services seems to be equal in quality and quantity as other cruises. The Liberty of the Seas offered more fun features than our previous cruises such as two water slides, the Tidal Wave raft ride, the climbing wall and the Flowrider wave simulator. My wife fell in love with the Flowrider and that may be the deciding factor for our future cruises. The app available on our phones had some serious drawbacks. It was great for deck plans. The calendar of activities has potential but was inaccurate a lot of the time. Definitely check it against the Cruise Compass delivered to your state room as the app was missing activities and had inaccurate start times on several activities. The movies listed in the app were almost never the correct movie that was going to be showing. The sort feature on activities could only be sorted by one category at a time or “show all” and “recommended”. I would really like to see the ability to choose multiple categories to avoid having to do multiple searches. The “show all” on port days includes pages and pages of shore excursions in the list. Our first port was Roatan Honduras. We did an all-inclusive beach day at Sol y Mar. We think the cost was high for the limited features available. Not a bad location but I would suggest looking over all the levels of packages available and knowing what features are in your package before you arrive. And if you are interested in snorkeling have it included in your package instead of paying extra once you are there. The beach was nice but small. There is no pool. Lockers are not free. Waiters/bar staff are friendly and helpful. One waiter even waded out to waist level to deliver beers to our group. We were not expecting that and all of us rushed out to meet him. Second port was Belize City. We took the Barrier Reef Snorkeling Wonders excursion. It was a four-hour tour which consist of a 45 minute boat ride each way to a SMALL private island, 30 minutes of rushed, crowded snorkeling with not much to see (fire coral way to close for comfort) and then two hours of beach time with no amenities and limited seating available. Beautiful island but very rocky. Make sure you keep your swim shoes with you as you have to give up your fins before coming out of the water. It was very painful to walk back to our bags. Food and drink was available at extra cost. The tour did pick us up from the ship and deliver us back to the ship without the need to tender to get to the tour. Once back on ship we took a tender to the port to do some shopping. Very little to do around the Belize City port and shopping prices were high. Our third port day was at Cozumel, Mexico and was the very best excursion we had. We did the Three Reef Snorkel by Boat. Three and a half hours and we were never out of view of the cruise ship so travel time was very short. Almost the entire excursion time was in the water snorkeling. We joined the excursion at the end of the pier and walked a short distance to the excursion boat. We went out to the first location as the crew distributed snorkeling gear and assisted anyone new to snorkeling with the gear. We had about 45 minutes in the water drifting with the current as the guide showed us the wildlife. Then we grouped up and the boat came to us to pick us up. We moved onto a new location with again about 45 minutes in the water before boarding the boat again and heading to the third location. Each area was a little different and interesting. There was a crew member taking pictures with very reasonable prices on the photos to be sent via e-mail. We had our photos in our e-mail the very next day. Crew members were available to accompany anyone that needed to stop early and head back to the boat. There were bathrooms available on the boat. Water and soda’s distributed halfway through the day. Two fresh water showers at the aft of the boat when we were done for the day. The boat usually holds up to 60 people and only 21 were on our excursion so it might feel more crowded in during busy seasons. This was the best snorkeling excursion we have taken yet. Read Less
3 Helpful Votes
Sail Date: April 2019
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub ... Read More
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub with shower are really nice. They do cost more, but at this point in our cruising career (this was our 20th cruise) we tend to go with the junior suites. Embarkation: We arrived at the pier via an Uber from a local hotel at about 11:00. As Diamond Plus members everything went very fast and we never sat down until we were on the ship. We got through security and check-in and happened to arrive in the waiting area as they called Pinnacle and suite guests to board. Perfect timing! The reason for the title of my review is that this is a Galveston-based cruise with lots of people from Texas and surrounding states. Thus, the cruise line has catered to these guests with lots of "country"-themed events. The band in the Star Lounge played country all week. Schooner Bar: One of our favorite things to do between and after shows and events in the evenings is to head for the Schooner Bar. This week the piano guy was a very good piano player, but had an average voice and just about everything he played was country music. When someone asked for Piano Man the first night he played it as a country song. This continued the rest of the week. Needless to say, our time in the Schooner Bar was very limited on this cruise. Galley Tour: One of our Diamond Plus benefits was to select from a galley tour, a theater behind-the-scenes tour or a bridge tour. We chose the galley tour. It lasted about 25 minutes and was fun to see. But I would not pay for it like most cruisers do if they don't have Diamond Plus or Pinnacle status. Shore excursions: In Honduras we went to Sol Y Mar beach for a snorkel tour and beach time. The snorkeling was fun, the water was clear and the reef with fish was worth the time. Especially the second stop when they took us to an area to see starfish. Very cool! The end of the time at the beach was frustrating was our "on-site guide" told us to be back at the bus pick-up spot at one time (a time we all confirmed with her multiple times because the island is NOT on ship time) only to find that she made a mistake and really meant one hour later. In Belize we went to a cave for an inner tube ride through the cave. When planning things keep in mind that the tenders to Belize City take 15 to 20 minutes each way. Plan accordingly! The bus ride from the ship to the cave took about 90 minutes (each way), but we had a fabulous tour guide on the bus - "Captain" Kirk Lord. Excellent is all I can say!! Once we got to the cave park the tour included a nature walk the tube ride and lunch. Our group of 8 had a very nice, but not out-going nature walk and cave tour guide. He had a lot of information, but we had to pull it out of him. Overall it was a good day, but the travel time, standing around time, and waiting time was too much. For a 1:40 minute tour the day was about 8 hours long. Nice to do, but only once! Main Dining Room: We always ask for a table of 8 to 10 as we like to meet people. RCI has always done a great job matching us up with other couples of a similar age and background. This time was no exception. We really enjoyed our dinners every night and had a GREAT waiter in "AP" from India. One of the best we have ever had. The change we saw this time was that dinner rolls are already on the table and you place your order for appetizers, main course and dessert all at the beginning. This saved a lot of time and even though we never felt rushed, it kept things flowing. Nice job RCI! Diamond Lounge: One of our favorite things to do is to meet other loyal RCI cruisers in the Diamond Lounge for drinks and appetizers before dinner. This cruise was no exception as we met some great people and had fun for an hour before dinner every night. But one disappointment was that Ken, the concierge, was basically non-existent. Most of the time the concierge walks around, greets people, gets to know everyone, refills drinks, helps with some requests (the first night I asked for the days and times of the ice show during the week and he never got back to me). When Ken was in the lounge he just sat at his desk and let the two bartenders interact with the people in the lounge. We've had better - way better! Windjammer: We ate breakfast there every morning except the last cruise day (decided to eat that one in the main dining room, which was a mistake - not good service and not as much food to choose from). The Windjammer has good food, lots to choose from and always a table available if you’re willing to meet someone new. Cabin Attendant: Golda - Fantastic! She did a great job, remembered a few things every day, and kept the room in tip-top shape! Ship: Overall the ship is in good shape. It got re-furb'd in 2016, so it should be in good shape. A little wear and tear. But nothing major. The water slides that were added in 2016 were a LOT of fun! The two side-by-side traditional slides were OK, but needed more water running through them. A couple of times both my wife and I, who are average size people, slowed down so much we almost stopped. But the "Tidal Wave" slide was FANTASTIC. We found two times during the week when it wasn't busy and rode it about 7 times in a row without any waiting. Cruise Director - We are cruisers that ALWAYS do the shows after dinner, so we always hope for a great cruise director. Especially when it comes to shows like the Love & Marriage Game Show and The Quest. This was the first RCI cruise for our cruise director. He had been a cruise director on another cruise line (it begins with "Car" and ends with "val"), so he knew the drill. For his first RCI cruise he did OK. Nothing spectacular. Entertainment: We had a great lineup of entertainment. From the comedians to the "silks" performers to the former Olympian (that we've seen before and still enjoyed his show) to the "Saturday Night Live" show by the RCI singers and dancers on the last night, it was great! Well done RCI! The ice show was fantastic, including the "extra" show we saw for the return-cruisers party put on by the ship's staff. Those people do amazing things on a very small sheet of ice. Pool: We did notice more available deck chairs all day long every day. More so than any other cruise we have been on. Nice job RCI as this has always been a "negative" for us in previous cruises. The only other comment about the pool area is that the large video screen at the pool needs to be replaced! It actually got worse during the week with more of the individual screen panels going bad each day. With today's screen technology, some of which we saw on other cruise line's ships next to us in port, this shouldn't be a big deal. Overall a good cruise. But we'll pass on doing future cruises out of Galveston. We just aren't country-western fans. For those of you that are, have at it! Read Less
3 Helpful Votes
Sail Date: April 2019
We booked with a travel agent, supposed to have dinners paid for. This was our first cruise, nobody explains anything. Didn't know were we supposed to eat. Sunday night we had the Mystery dinner theater. It was at Giovanni. It was ... Read More
We booked with a travel agent, supposed to have dinners paid for. This was our first cruise, nobody explains anything. Didn't know were we supposed to eat. Sunday night we had the Mystery dinner theater. It was at Giovanni. It was good. Food was good , we had wine. Everything was good so we decided to eat at Giovanni monday night. Had glasses of wine. When we signed the ticket, no charges for the dinner or the wine. Tuesday was our 37th anniversary. So Monday night we tried to look were we supposed to eat. Guest services said you dont have reservations. So they booked us at Giovanni, my app on my phone showed no reservations so we said ok. So Tuesday night we ate at Giovanni and had wine they did not tell us it was a charge for the wine. So when we got back to the room, my phone beeps and I look at it, showed that we were supposed to be at Rembrandt. Looked on the tv for our account, they charged me $158 for dinner an $75 for the wine! If we knew there was a charge for the wine we wouldn't have ordered it. So Wednesday morning we went to guest services , (be prepared if you talk to guest services, you never talk to the same person twice,) they said that they would take off the $158 for dinner but said they would not take off the wine. Well we went to Rembrandt and the head waiter. Alvaro said he would take care of it. It finally was taken off Saturday night. Another problem, my husband played on the poker tournament on Wednesday, he won the first round. The final round for championship was Saturday night. They were playing for a cruise. He won Saturday night. They gave him the paperwork and said when we got back home to call and make reservations. So Monday he called they said ok. Our paper shows leaving on Harmony of the seas on December 1, the lady came on and said no a different ship on December 2 for slot tournament. My husband doesn't play slots! The confirmation number they put on his paper was the wrong one. They have no idea what they were doing. Now when the lady we talked to says that we can book the room but they can't guarantee that we won't have to pay for the cruise ourselves. That is not right. It is like false information. My husband was so ecstatic about winning the cruise. We chose a cruise to celebrate our anniversary and to just get away from all the stress for a week, instead of getting away it was more stressful. NOT A VERY GOOD 37TH ANNIVERSARY. We did have a great room attended, joe, he was awesome. Always cheerful and greeted us by name. We meet Alvaro, head wait staff at Rembrandt. He helped get the bill straighted out and made the rest of the cruise enjoyable. Our waiters Bin and Zinzin were great. My advice for first time cruisers. Do your research. Check your bill every day. Read Less
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