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14,746 Royal Caribbean Family Cruise Reviews

Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that ... Read More
Go to your nearest Mall. Double the price of coffee, triple the price of beverages, then add sociopathic security guards who enforce confiscatory policies by leveraging safety to take money from you. Examples include the policy that you can't wash your bathing suit, because doing your laundry is unsafe (safety is $35 a bag for wash service), video games involving balance on a fake boogie board that are "unsafe" for my gymnast daughter but safe for her 53 year old dad (so they can sign him up for a wristwatch promo) or confusing embarkation beverage policy which results in having to buy their onboard beverage package ... nope I am not an alcoholic, don't need $500 + in booze sold to my suite mates. The irony of Royal Caribbean's use of "safety" to fleece customers is that Royal Caribbean operates under Bahamian law specifically so it can avoid US safety and labor regulations. As to the rest of the cruise. Like most high end malls and hotels, it has good architecture and design. Like most theme parks the good stuff is crowded and Royal Caribbean seems to attract aggressive customers who will run over your kids for their third helping of dessert, and save all the seats in the auditorium for whatever you want to see. The shows are actually good, even by Disney standards. Why they build tiny theaters on ships with a 6,000 capacity is simply because they want to say they have the feature offered, not that you will get to enjoy it. At it's core, Royal Caribbean is just a bad company. These policies, the cheap food, the repetitive onboard music, the broken coffee machines, the constant $50 and $100 per person because you are in their monopoly hell; it a senior management issue. They are focused on extracting revenue, not providing value for their customers. It is a miserable experience to be their victims for a week. So bad, I may book a flight home out of Cancun and simply get out of this mall. This is our tenth cruise. Can not wait for it to be over. Disney is just so much better (with a smaller capital expense, they simply treat their guests as guests instead of chumps to be targeted for corporate theft) Read Less
Sail Date February 2020
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so ... Read More
This is my family’s 3rd cruise with RC. We have done Oasis, Anthem and now Symphony. First THE GOOD. as usual, the dining room staff are terrific in the MDR as well as the Wydjammer. My wife has Celiac and they have treated her with so much kindness and consideration to make sure she has adequate food choices. Our waiter Marlon at table 301, allows her to pick her meals the night before so they can be specially made. The head waiter also helps out a lot during dinner and breakfast. In general the food Has been good , but maybe not “as good” as in the past. I didn’t get the Alcohol Package so I don’t drink As much so bartenders don’t seem as friendly this time around . But maybe it’s just because l’m not as drunk ? IDK But my BIGGEST COMPLAINT is there is wayyyy to Much dead time doing nothing. On other cruises there was ALWAYS ALWAYS something fun going on. On this cruise , with the exception of the big shows (Hairspray , hiro , 1977 Etc the choice are few , repetitive and boring. It’s pretty much trivia, karaoke, Latin fiesta 500 times a day, the same band playing in different spots, dance lessons and bingo. And mostly everything seems to be right around dinner time or start super late. So you have this lull of time from like 2-530 and then from Like 630-10. Other cruises there was ALWAYS somethings. They had a Journey cover band. They had a magician. They had this awesome singer who could imitate any genre of music. And this was in addition to Spectras cabaret, and the main show and just multiple games shows And a VARIETY of bands. Not the same band every night in a different spot and or “Latin fiesta” we’ve been bored every day Read Less
Sail Date February 2020
We travelled on the Symphony of the seas Feb.15-22,2020 It is a beautiful ship but not much you get for free except your room and some food. Every fine dining is extra dollars , every drink ( pop and alcohol) is extra and any fitness ... Read More
We travelled on the Symphony of the seas Feb.15-22,2020 It is a beautiful ship but not much you get for free except your room and some food. Every fine dining is extra dollars , every drink ( pop and alcohol) is extra and any fitness class you want to take is also money,money,money. Would be nice if they at least let all the guests have free wifi so you could message family on the ship. We are from Canada so for all of us to pay their internet package would of been over $600. Ship is super clean and service is great and friendly . The windjammer has awesome food and the dining room has great menus . The ice show is a must to see and Aqua Show (Hiro) We did great tours at the ports .. Sloths and monkeys in Honduras is a must and the cenotes in Cozumel are amazing. Over all we had a great week but did get tired of the soliciting at the ports and wish they gave a few more free options on the ship Read Less
Sail Date February 2020
I booked this cruise last year in Feb 2019 while on the Harmony of the Seas. I also got to have 32 Family & Friends join us. I booked this cruise specifically as it was a newer ship and sister of the HOS (which my husband and I enjoyed ... Read More
I booked this cruise last year in Feb 2019 while on the Harmony of the Seas. I also got to have 32 Family & Friends join us. I booked this cruise specifically as it was a newer ship and sister of the HOS (which my husband and I enjoyed tremendously). I booked 13 Boardwalk Balconies primarily for the extra perks that were being offered at the time for this cabin. Embarkation: traffic was a mess getting in however once checked-in we were on the ship by 11am. Disembarkation: went smoothly as well... ate breakfast in the MDR, picked up our bags, went through customs... probably only took 30 minutes... mom forgot her walker in cabin so waited a little longer outside... Ship: most of our group were first time cruisers and I wish I would have recorded the awestruck look on all of their faces. The ship is beautiful. Cabin: we all booked Boardwalk Balconies and they were spacious. We all enjoyed the views and people watching. As long as balcony door was closed shut you couldn’t hear any noise from the outside. Dining: SOS sat us each night in the same 4 tables. The group was suppose to alternate tables within the 4 but everyone loved their waiters so much that they never wanted to switch tables. Lol Entertainment; Hiro was amazing. The whole group was very entertained including the children. Hairspray was great however one of the cast members got ill so they ended it early. 1977 was really cool to watch. Never got to see Flight but will see it on the next cruise that’s planned for Aug 2021. The late night DJ played everything and the whole group of all ages enjoyed the music. The Latin group at Boleros has everyone dancing. The Caribbean Band has all of us singing and dancing as well. The group of 34 consisted of couples, families with teenagers and young adults. One of my biggest concerns was if there was going to be activities to entertain the Young adults and children and let me just say they were the ones who convinced their parents to rebook for next year. Some of us did get a little seasick the last day and even than we ALL had a great time and now 52+ ChiTown Cruisers are booked for next year. Read Less
Sail Date February 2020
What an outstanding ship for a weekend sailing! There was so much to do for all age groups! Tons of water slides, flow rider, large hot tubs, and pools. Friendly people to meet, all ages! Lots of bars, restaurants, n shops. The promenade ... Read More
What an outstanding ship for a weekend sailing! There was so much to do for all age groups! Tons of water slides, flow rider, large hot tubs, and pools. Friendly people to meet, all ages! Lots of bars, restaurants, n shops. The promenade was beautiful! We ran into the piano an playing in the elevator! The shows were fabulous! The ice show, production show, comedy, and an Abba tribute that was awesome! The food n service were both wonderful n the ship was clean n sparkly! We d the Taste of Royal n the embarkment lunch n both were well worth the money. Coco Cay was really huge n fun! The cruise director, Ricky, had lots of fun stuff to do. I would so do this cruise again! Great bang for the buck with this Royal ship! Getting onboard was 10 minutes n the same for leaving the ship. They have facial recognition which was so nice n easy. Port Canaveral is a very easy port with parking right on site. Read Less
Sail Date February 2020
Well the excitement didnt last long. This was my children's first cruise and I feel that the independence of the seas was a let down. The food was poor quality. Unless I went to the the formal dining and I traded good food for poor ... Read More
Well the excitement didnt last long. This was my children's first cruise and I feel that the independence of the seas was a let down. The food was poor quality. Unless I went to the the formal dining and I traded good food for poor quality of cleanliness. Lipstick on my water glass, napkins that had lipstick on them and my husband's silverware had food still left on it when it was delivered. The staff from the dinning hall saved this unpleasant experience. THANK YOU FRANCISCO AND STEPHAN table 744 for being absolute gentleman to your guests. The constant alcohol cups left all over jacuzzis and night was disgusting. I would recommend checking your charges on your room bill. I was charged 50.00 for towles that I handed to concierge desk and they didnt deduct charges until I brought my itemized receipt back and corrected the staff. Then I put my luggage out @ 11:00pm the previous night of departure so we could have an easier time getting off the boat, only to find that the staff broke the wheel on my luggage bag. Read Less
Sail Date February 2020
This Cruise was a great Cruise Lot's of Americians and British onboard, Once you got used to them and their behaviour was a all good. we didn't stop in Bali because of the corona-virus, which was more sad for the crew them ... Read More
This Cruise was a great Cruise Lot's of Americians and British onboard, Once you got used to them and their behaviour was a all good. we didn't stop in Bali because of the corona-virus, which was more sad for the crew them passengers because a lot had family waiting for them. We found this cabin to be a quite cabin with heaps of room and storage. Showers have old style curtains , but will probably be replaced when they do revamp in Oct 20. Deck 3 stewards have always be great we had rough seas out of Sydney and this was still a well located cabin food onboard Radiance has always been really great and this cruise was no different. We had over 400+ diamonds on this cruise, so they had the happy Hour drinks in the "Colony Lounge" which was an awesome location with heaps of seats and adequate drink stewards Read Less
Sail Date February 2020
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly ... Read More
We chose this cruise because of the Galveston departure port as we live in TX. We have two small boys (5 and 8) and this was our "trial" cruise for them to see if they liked cruising. We wanted to keep it simple and not fly anywhere. This was our first time on a larger ship. Hubby and I have only ever been on NCL mid-size ships (Jewel, Pearl, Gem) so I had high expectations given what I had heard about the activities available on this particular ship (water slides and splash park). Boarding was easy and we had no issues except for the mediocre welcome. Crew seemed stressed out. No "Welcome aboard!". I found this odd. The atmosphere seemed a bit chaotic and it was very crowded. I felt a bit let down remembering the huge welcomes we had received in prior cruises. Our first disappointment was with our cabins. When I booked this cruise I asked for adjoining rooms because our boys are little. I was booking late (November) so I knew our options would be limited. I was told there were only two options available overlooking the Royal Promenade. I was concerned this would be noisy but the RC agent assured me she would put us in the rooms that were located above a store. The other option was right above the Hoof and Claw pub which would not have been ideal. Well, I guess the agent made a mistake because our cabins were directly above said pub. While our boys were able to get to sleep fine, my husband and I were forced to stay awake every night until at least 12:30 am due to Carlo, the entertainer there for 6 nights in the Hoof and Claw pub. He does 3 to 4 sets each night. When I went to GS the first morning, they told me there was nothing they could do as all cabins were booked. All I got was a mediocre "sorry". We were extremely disappointed to say the least. I was so tired by Wednesday night that I cried from exhaustion. People got very rowdy in this pub every single night. We could hear every single word of every song. I was so sick and tired of hearing American Pie two or three times each night. Even with ear plugs, we could still hear everything. If you want to get to sleep anytime before 12:30 am do not get cabins 6575, 6577, or 6579. In fact, I'd stay away from any room overlooking the Promenade. Second disappointment was the lack of attention to detail concerning our boys' birthdays. Both were celebrating birthdays on different days. Only one was acknowledged with door decorations. The other received a $200 voucher for use at the spa. Really? For a five year old? I had already informed RC twice about their birthdays and ages. I happened to mention to our steward that it was our 8 year old's birthday on his day and I think had I not mentioned anything, the door would not have been decorated at all. This was also very disappointing. Our steward, Reynaldo, was amazing. Very attentive to our needs and always smiling. No problems there. Dining was fine. We only did Windjammer buffet, pizza at Sorrento's, sushi (which is just a cart outside the cupcake shop), and Cafe Promenade. All were great and my boys wolfed down the sushi. I must say Sorrento's staff was sub-par. They seemed understaffed and generally unhappy working there. The tables were dirty and asking for a fork (I had salad) seemed like a huge inconvenience. There was also a funky bad cheese smell. Good pizza though. Cafe Promenade is a great place to grab a snack and coffee. They also have a good selection of teas. Staff was super friendly and nice there. Loved it. The Windjammer buffet could get very crowded. I was surprised at how small it was given the size of this ship. We enjoyed the choices they offered. Service in the morning for water and coffee was a bit slow. Some mornings I had to ask someone to come clean our table and get our beverages. We didn't frequent any of the bars except for getting a glass of wine every evening for our room from Vantages. Great service there, very pleasant. The pools and splash area were a bit disappointing. The water was so cold in the kids splash area that my boys didn't spend any time there. This was supposed to be the highlight for them. Instead they hung around the only pool that was warm enough next to one of the hot tubs. I guess this was the only pool that shared pipes with the adjacent tubs. Too bad because that pool got very crowded while the other was usually empty. Because of the icy waters, none of us were brave enough to try out the bigger water slides. On sea days it was difficult getting lounge chairs but not impossible. We did have a good time despite the above setbacks. We got lots of beach time with excursions in Grand Cayman and Jamaica. Jamaica was better and less crowded as we were the only ship in port. We did not do an excursion in Cozumel. Disembarkation was no problem in Galveston despite having heard otherwise from other cruisers. Overall, the big ship experience was good for our boys. They absolutely loved it. My husband and I prefer the smaller ship experience and likely will book a smaller ship again for our next cruise, probably with NCL. Read Less
Sail Date February 2020
My husband and I were part of a family cruise group of 10. This was his first cruise, and my first in 30 years. Our entire group purchased The Key, and we purchased the Unlimited Drinks package. Embarkation was super easy with The Key. ... Read More
My husband and I were part of a family cruise group of 10. This was his first cruise, and my first in 30 years. Our entire group purchased The Key, and we purchased the Unlimited Drinks package. Embarkation was super easy with The Key. Once we were checked in, we all walked straight on the ship and went to the dining room for our Chops welcome lunch. Our carry-on bags were brought to our rooms for us, which was a huge help since most of our group had garment bags for our formal dresses and sport coats. Luggage was delivered late afternoon before dinner. Our cabin steward, Joe, was very helpful and friendly. He loved to put my husband's sunglasses on the towel animals he made for us each day, which we enjoyed. Throughout our trip, the dining staff were all wonderful! We did the MyTime dining, which was helpful if we wanted to dine at a different time than the regular seating, but we usually dined at 6 each night at the same table in the Main Dining Room. Our waiters Oldrin and Sanjeev were wonderful, and they learned our favorite foods and wines quickly. (Sanjeev even went up to the Promenade to get us cappucinos since their machine was broken, and he surprised us with port wine for dessert on the last night!) The head waiter, Alvaro, took special care for an anniversary dinner on Valentine's Day. We had brought 2 bottles of sparkling wine with us for that night, and he personally served them to us with chilled champagne glasses! We only ate a couple of meals in the Windjammer, which we found to be a zoo with too many people. We spent a lot of time in the Schooner Bar playing trivia during the days, and having fun with the piano player at night. (Jamie was really good, but there were several popular songs that he didn't know.) Shanelle was a fantastic bartender, and she kept the signature lavender daquiris full! The entertainment was all very good. The Up In The Air aerial show was entertaining, the juggler/comedian was hilarious, and Saturday Night Live was also very good (although not particularly family-friendly). The headliner comedian (Steve?) was just OK, but he did make us laugh. The ship itself was HUGE, and it really had everything we could want on it. Since we were all adults, no one in our group used the kids' areas. I can say the adult Solarium was nice, and we enjoyed the hot tubs (plenty of drink waiters here!). We didn't get a chance to do the water slides or mini golf. We spent a couple of afternoons in the Card Room playing a family game of dominoes. If you want to play, I highly recommend bringing your own cards or dominoes; they didn't have Uno cards at all, and the playing card decks were almost always in use. We did 3 shore excursions, none of which were through Royal Caribbean. I will say that we enjoyed all three ports (Cozumel, Grand Cayman, Famouth Jamaica). Debarkation was fine as well. Captain McDonald sped back to Galveston from Jamaica because he was concerned that we'd hit fog, and he was correct! We pulled in 7 hours early, and awoke to very thick fog, but thanks to his planning, there was no delay. The gangway was not functioning properly, so we got off on Deck 1. Again, The Key was a big help. We had a nice breakfast in the MDR and then we were escorted straight off the ship. Our luggage was waiting for us in a designated area, too. Read Less
Sail Date February 2020
Feb. 15th we were on Coco Cay, and booked an "over the water cabana at the Coco Beach Club" yes, its pricey, let's just put that out there, but worth every penny!! The food and drinks that they bring you to the cabanna- ... Read More
Feb. 15th we were on Coco Cay, and booked an "over the water cabana at the Coco Beach Club" yes, its pricey, let's just put that out there, but worth every penny!! The food and drinks that they bring you to the cabanna- amazing!!!! Snorkel gear is in the cabana ready for you, as well as floating mats, towels, cold bottled water ... The caban itself is amazing! The cabana has music you can select from or you can blur tooth from your device, and they will bring out speakers. The entire part of Coco beach club is BEAUTIFUL, QUIET, CALM, high end resort!! Staff at Coco Beach on top of everything. We had a cloudy day, but still warm and amazing. Yes, you will see sea creatures from your cabana, we saw lots! The frig. Is packed with sodas and beers you my take what every your your drink package allows, or pay the extra listed on the frig. The cabana attendants will bring you any frozen drink you like if it's in your drink package. The First formal night we booked reservations at Wonderland. The service and atmosphere was excellent, but if you are not one for crazy experimental foods you might want to choose one of the other fabulous restaurants. The 4 in our group, not a fan of the food. At Phillipsburg we did a chartered tour of the entire island. The driver and our tour guides excellent! We left the island feeling sad for the people on the island. So much devastation from the hurricane. San Juan, the 2 fortress tour. Was not anticipating as much walking as we did, but the tour and tour guides... Well worth your time! The views from the fortresses, breathtaking! Not a fan of the "key" did not feel we got our money's worth. The signage of key holders non existent when we boarded. We were left wandering and asking. We almost missed our lunch which was included. And when lunch was done, pressured by waiter for a tip. That was shocking. The ship overall was amazing. Takes a day or two just to become familiar with locations. Windjammer buffet was best I have had on any cruise ship. Main dining room, the food was good. Waiters seemed over worked, rushed and not the calm of the Solarium. We very much enjoyed dining in The Solarium. Great atmosphere, quiet, and excellent food. Make reservations! Johnny Rockets for breakfast was very nice to have omelets and coffee out in the fresh warm air on the Boardwalk. Breakfast was very good. Columbus The Musical and the Fine Line are must see's!! Make reservations!! The quiet times for pools and hot tubs is from about 5 to 9 pm, most are empty during that time. As I have said loved our rooms 11329 and 11327. Day time and nighttime shows, had the best seats in the house. Lots of storage options in the rooms. Embarkation was quick and easy because, but noticed others without the key boarding g just as quickly and smoothly as our group. Debarkation was fast and easy. The new facial scanners get you through TSA and customs quick. We choose to utilize the valet luggage service on board. I was a small charge, but we did not have to touch, our be concerned about our luggage till we got to our home airport. It was worth not having to find it after customs, put it on the bus, take it off the bus, lug through the airport to check in. We were hands free of luggage till we got home. Read Less
Sail Date February 2020
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to ... Read More
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to experiencing bad weather coming in. Embarkation was a crazy madhouse. Very long lines since they had us all arriving to board at 3:00pm. Embarkation took about 90 minutes. Pros Cheap price Food Average to above average Eagles Tribute band phenomenal Comedian very fun Ports were great Guitarist was great Staff courteous and helpful Dining staff excellent Cons Inside room on deck 2 very small and minimal storage. Hint. Have beds as twins rather than king. Made room more comfortable for two people Beverage prices high (1 beer and 1 Bloody Mary was $25 after tip) No seating in Centrum area where many events took place Production shows were average. Pool area overcrowded especially hot tubs, no area for adult only, kids took over the hot tubs Sewer smell on lower decks, especially today on debarkation day, enough to make you nauseous while waiting forever for elevators Buffet for breakfast usually pretty good but today coffee cold eggs cold too little seating. Waited too long before opening both buffet sections With all the news about conovirus the handrails were not wiped down enough Accessibility for many was difficult due to having to use stairs to get to several of the elevators in the main areas of the ship I’ve been on many cruises on four different cruise lines , RCC included. If this was my first cruise I would not cruise again. Very bad impression. I will cruise again but I think it is time to gut and redo this ship or retire it completely Key West and Nassau are walkable ports. We enjoyed both of these port days. Used some of the walking tour ideas from Pinterest. Coco Bay was very clean and nice. We were the only ship there that day. Complimentary food available was good ( except hamburger). There were plenty chairs around beach and pool available. You can use your beverage package on this island that is owned by RCC Read Less
Sail Date February 2020
Well, I suppose you get what you pay for...See my review about the cabin size, however the rest of the cruise was a bit of a let down. The entertainment on board was to say the least poor apart from a comedian on the second night. The ... Read More
Well, I suppose you get what you pay for...See my review about the cabin size, however the rest of the cruise was a bit of a let down. The entertainment on board was to say the least poor apart from a comedian on the second night. The production shows would have bee great for my dad in 1970 but not for today's family audience and as for the magician things went from bad to worse when he got a nine year old girl up from the audience to act as his stooge. Positives.. The Argentinian music and dancing group, they saved the best till last. The bar prices on board are the same for all RCI ships( expensive) however the bartenders on this vessel must be under strict orders to dispense the bare minimum of alcohol into any cocktails, you've herd of bang for your buck...This was more a whimper for your buck! Out excursion to Amiga island at the port of Labadee, was value for money, but this was the only ship excursion we took, striking out on our own for the rest of the ports of call. The crew were the highlight of the cruise most of them in a happy and positive mood. All in all, if you want to recreate a cruise from the1980's this may be for you... However we will never book a cruise on this ship again, that being said, we're looking forward to our RCI transatlantic in April Read Less
Sail Date February 2020
We booked this cruise for myself, wife and 6 year old daughter. The itinerary was the main factor in booking this cruise as we wanted to explore perfect day and take the little one swimming with dolphins in the Bahamas. We flew into Newark ... Read More
We booked this cruise for myself, wife and 6 year old daughter. The itinerary was the main factor in booking this cruise as we wanted to explore perfect day and take the little one swimming with dolphins in the Bahamas. We flew into Newark airport the night before the cruise and stayed in a hotel. The following morning was sat in breakfast when the ship popped up on the news. Some passengers had flu like symptoms and were being sent for tests, the rest disembarked. We had no news from RCL so assumed boarding was as stated. Arrived at the terminal and was then told no boarding till Saturday. Back to the Hotel to check back in. Had emails from RCL waiting for test results and would delay boarding till sat (Email confirming) Checked out again sat morning and waited for a further update from RCL. Update came through sat afternoon no boarding till Monday and stated their compensation package. Stayed in a different hotel as ours was full. Test results came back from the CDC late Sat night and we could board Sunday and Monday, however we would now be sailing to Bermuda. Having never been and unable to get flights back to the UK we decided to stay. Compensation package. $200 per night hotel costs, 50% cruise fair back as on-board credit (refundable any unspent), 50% future cruise credit. Got a shuttle to the port, dropped off and onto the ship within 30mins. Room we had an obstructive Balcony on deck 6, the bottom 1/4 of the balcony was the top of a life boat but didn't affect the views. Revised Itinerary Monday: Left NY sailed up the river past the statue of liberty and then did a 180 and sailed back past and out to sea. Tuesday: At Sea Wed: Bermuda Thur: Bermuda till 3pm Fri: At sea The ship is modern, clean and the staff very friendly. The IFLY experience (Free, yes, I know!!!!) was fun and my 6-year-old daughter is a natural. The Iplex, bumper cars and roller-skating (Also free) was also great fun. We tried a couple of the shows but not really our cup of tea, especially with children, bit too long tbh. The evening entertainment was limited but again due to the coronavirus scare I am guessing the acts were last minute. Food only went to windjammer for the little one who can have what she wants. Food was tasty and the staff/head chef very helpful and friendly. Being English I do enjoy chatting cricket with the Indian staff (England current world champions). Always find the main restaurants repetitive. The speciality restaurants I always find expensive on RCL so avoided. Drinks package for the little one was amazing, and she got her money's worth, just watch for the E numbers!!!! lol The indoor pool was a god send as the weather at sea was a cloudy or wet, with some rocking going on. We had dolphins booked for Bahamas and looked for dolphins in Bermuda. RCL offered a package for $370!!!!!! Got off the ship at Bermuda and a 5-minute walk we arrived at dolphin quest, $175 thank you very much. Daughter loved it and was shaking with excitement. I cannot stress to people go to dolphin quest and enjoy the animals and friendly staff. Bermuda: Gorgeous place with friendly people. Weather was 20c but felt hotter with blue skies. Enjoyed our time here, the dockyard and museum are well worth a visit and you get in free if you go to dolphin quest. Over all the cruise was ok. I didn't like the ship as much as the Oasis and Independence, just seemed more to do on these ships rather than the Anthem. The boardwalk area, was small, reminded me a little of the older P&O ships. Personally, I think adults will like this ship more than families. Yes, there are kids' clubs, but I like to spend time with my children on holidays and enjoy the shows, ship, destinations together. I will cruise RCL again, but not on the Anthem. Newark airport, I found the Passport control staff rude. As a military man I understand the need for firmness but even so you can be polite with it. I nearly lost it with one individual but bit my tongue as I wanted to get into the country. On departure quick and easy through the airport, but word of warning to UK flyers on BA. The terminal once you go through security is small 1 shop and food is obscene expensive!! complete daylight robbery. I would not use Newark airport again TBH. Final note. 1 week later and RCL have refunded 50% of the cruise fare and our hotels cost. Good work RCL. Read Less
Sail Date February 2020
Cruised on the voyager of the seas on a 14 night South Pacific cruise. Was notified when we all boarded on sail out day that there would be a Major itinerary change and that the ports of Port Villa, Mystery Island, Lifou and Mare were now ... Read More
Cruised on the voyager of the seas on a 14 night South Pacific cruise. Was notified when we all boarded on sail out day that there would be a Major itinerary change and that the ports of Port Villa, Mystery Island, Lifou and Mare were now canceled due to the coronavirus scare. The cruise would now be re-directed from the warm South Pacific and Travel south to Cold Tauranga NZ and Eden south coast. A lot of disgruntled passengers due to the fact that RC didn’t choose a suitable port in a warmer climate such as North Queensland? Or no offers of reimbursement. That been said if anyone is reading this please take into consideration the RC ‘unlimited drinks’ package also is consumed by a lot of irresponsible cruisers. At Ike’s we felt that we were on a P&O party ship rather than a family cruise. Smoking area was situated right next to kids pool and spa with literally hundreds of smokers at any given time sucking down their cheap duty free smokes. Cruise had no atmosphere right from the get go with no band playing at sail out party or any sail out parties for that matter, which was a first from the 10+ cruises we have done sailing out of Sydney. Found the majority of the staff were quite jaded given that after talking with a lot of them the majority of staff were nearing the end of their 7 month work contract. We cruised on the Radiance of the seas 12 months ago and found the difference between the 2 ships was like cruising with a different cruise line, the 2 ships are similar size, however the voyager has around 1000 more passengers which made it near impossible finding a table for breakfast or lunch in the windjammer eatery. Disembarkment was a similar issue, also found all the deck chairs around the pool were taken early with people claiming them with their towels but not necessarily using them and the pool staff certainly didn’t police people reserving deck chairs. Also similar issue with the Pig and Whistle Tavern and the Cafe Promenade were always busy with a lot of elderly doing jigsaw puzzles etc in these areas and taking up tables for large extended periods of time and not being able to get a seat most of the time. The Gym on this ship is a joke and given what the Gym looked like before the recent renovations is somewhat of an insult. I found that this cruise was terribly pushy with a feeling of it being very overcrowded, the entertainment was below average, the food repetitive and found that this cruise had no atmosphere compared to the many cruises we have done beforehand. The Voyager has now made me reconsider how I Holiday now as I have done a cruise every 12 months since 2005 and this was the first cruise that We haven’t enjoyed. If you are considering doing a RC cruise just remember that the bigger the ship doesn’t mean better. If you have children then Carnival Cruises are the way to go they are more family friendly the food is better and they practice responsible service of alcohol with capping their drinks package at 15 per day. Read Less
Sail Date February 2020
Ship-Voyager is a good size ship, but with the renovations, they have reduced public space for more cabins. Too many people squeezed into smaller areas. Even though it was recently refurbished, it is showing its age. Very noisy in certain ... Read More
Ship-Voyager is a good size ship, but with the renovations, they have reduced public space for more cabins. Too many people squeezed into smaller areas. Even though it was recently refurbished, it is showing its age. Very noisy in certain areas like the promenade, Schooners, Windjammer, and the library. Cabin(inside) was normal, except access to the bed was difficult on the TV side due to the bed touching the dresser. had to step over edge of bed. Dangerous at night if you have to get up. We had them separate the beds so it was open in the middle. Dinning- Windjammer too crowded. Limited seating. Food average, but good variety most days.Main dining- food was a good to very good most nights.We had MY time for 7:00, but we had to line up on Deck 3. They opened at 6:45 to MY Time, and frequently, early seating diners at 5:00 were still inside. Very slow and confusing. Even though we had the same time every night, we were put in different sections with different waiters most e very night. We did have the same waiter the last 4 nights. We purchased a 3 nite Specialty Diner Pkg. The Italian restaurant was good and the first trip to Chops was good. Out in 1 1/2 hrs. 2nd visit was a disaster. Worst dining experience EVER! Was there 2 1/2 hrs. and still hadn't got our deserts. 20-30 minutes between courses. Service very slow. After salad, waited 30 min. for 9oz filet. It was very mushy and had no taste whatsoever. After several bites, I informed the server that I could not eat it. She apologized and said they were having so problems that night. Offered another steak, but I declined. There was not a Manager around to complain too that night, but I did speak to an Officer about it the next day. I have no desire to return to Chops. On the last night of the cruise, the Maitre D gavemy wife and I a glass of champagne, without an explanation. Later I asked him why, and he said it was Because of my experience in Chops. Weird. Entertainment was good most of the time, but they scheduled some of the best on ship entertainers off on the same evenings, like in the Pub and the Schooner. Weird! Service was good to very good. Great room steward. Ports- this was the cruise that had to change about 3 Ports of call due to the Virus. It was very disappointing and many guests were upset. We understood, however and made the most of it. We did not receive any compensation, but did get a refund for RC shore excursions that were cancelled. Debarkation was a real Cluster. Ship was held up for clearance until after 8:00. We were told to go to the Tavern for a 7:30 departure on a bus transfer to airport. Speaker in the Tavern was not working and we did not hear any announcements to leave. Once we could leave, everyone was trying to get off, regardless of their time. We missed our transfer, but were put on a later one. We got to the gate at the airport as they were loading the plane for the flight to L.A. One last comment- RC needs to seriously consider a non smoking policy. IT's time! The smoking areas on 11 were very large. The entire pool area smelled of smoke. hard to avoid. many children around. They had it located between the ice cream and pool exchange areas, with a portable bar in the middle. Really? Read Less
Sail Date February 2020
We chose this cruise for the itinerary as we had never been to the gulf area before. We first flew to Delhi to see our family there, then flew to Dubai for 5 days prior to cruising which was an eye opener. We were amazed by the ... Read More
We chose this cruise for the itinerary as we had never been to the gulf area before. We first flew to Delhi to see our family there, then flew to Dubai for 5 days prior to cruising which was an eye opener. We were amazed by the architecture. It’s very modern, clean and stunning. The ship was clean, needed a spot of paint here and there but overall was in good condition. We were with friends and had my time dining and easily got a table for 4 at a set time in the MDR. The food was fine really. We had special requests for Indian food not on the daily menu which they accommodated for that night or the next night. The service in the MDR was awesome. We were treated very well. The service overall was amazing. Our cabin attendant kept our room spotless and promptly answered our calls. Henri in future cruises went out of his way to optimize the future cruise we booked while on board. Embarkation was notable for precautions taken due to the Corona virus outbreak which in retrospect especially given how this has since spread was needed. We self disembarked which was a breeze. My only issue was the loudness of the band in the atrium which made speaking to personnel by the service desk adjacent to that area rather difficult. We did only one ship excursion and that was in Sir Bani Yas. Though I usually say ships excursions are overpriced this one for what we received was reasonable. Unfortunately our stop in Bahrain was canceled due to what I think was security concerns which was too bad as our traveling companions had family there. We ended up staying overnight in Abu Dhabi so we got a chance to see more of this emirate. The production shows put on by the RC entertainers were quite good! Read Less
Sail Date February 2020
My daughter was going on this cruise and asked us to go. This was my 3rd time on Royal and my last. food was just ok, the windjammer café is crowded and hard to find a table and the food is the same everyday with just maybe 4 or 5 diff ... Read More
My daughter was going on this cruise and asked us to go. This was my 3rd time on Royal and my last. food was just ok, the windjammer café is crowded and hard to find a table and the food is the same everyday with just maybe 4 or 5 diff items. I wont go as far to say the food was terrible but it wasn't great either. The same goes for my other Royal Caribbean cruise, I was hoping this time would have improved. I have been on Norweigen the food was absolutely amazing the buffets were excellent not your typical buffet. For the dinning room service was good, servers were great but again the food wasn't. I had prime rib and it didn't taste like a real piece of meat. Others had chicken and it was dryed out, my Granddaughter order chicken nuggets they were terrible it was all break crumb cooked to a crisp no chicken in there at all. so for food I give it a 4 or 5...The rest of ship was great, the pool is your usual pool and if you don't get there early you will not find a chair. There was no games or anything going on but the music was blasted to the point where we had to leave because we couldn't even hear our selves it was that bad. Even in the dining room the speaker was right over my head and the music was so loud, I felt like I couldn't get away from the loud music and I love music. The casino, don't waste your money it is horrible no one person won a jackpot and all the jackpots were exactly the same from day 1 to day 5 not one person hit anything. One guy did win at black jack $25,000 he got lucky and pulled 2 queen of hearts at the same time the dealer hit Black Jack for a awesome payout. So bottom line is if you hate loud music and just okay food stay away. Oh I saw Greece and that was great good show, good voices it was entertaining. last but not least when we got to the caymen islands there was no space at all on the beach, we went to 7 mile beach and we literally turned around and got right back on the bust and enjoyed some quite time at the pool...In Mexico we never got off the boat... All in all I would rate it a 6... Read Less
Sail Date February 2020
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor ... Read More
This was our 5th cruise, 4 with Carnival (absolutely no issues at all), but our first with Royal Caribbean, huge mistake on our part. I deeply regret that we switched lines! The multiple issues experienced & the extremely poor customer service onboard, as well as the follow up after the sailing, is beyond my comprehension. We conveyed our issues while onboard as well as a follow up upon our return. Our list is lengthy, but if you are researching cruises to take, I feel it’s fair for you to know what you can expect from them on & off the ship. If you’re an average middle class household like us, vacations are few & far between. And takes planning time financially. I had no intentions of sharing a public an honest & transparent review of our multiple concerns. As this is something I have never done. But after their response of our experiences onboard, I feel it’s necessary. I don’t want what happened to us to happen to anyone else. *Note: This is in no particular order. 1.) Smell. The odor of our stateroom bathroom was absolutely horrid. To the point that we had to allow the bathroom “air-out” before we could even enter it. EVERY TIME. EVERY SINGLE TIME. The ENTIRE trip. It smelled like backed up sewage stemming directly from the toilet. It was absolutely disgusting. 2.) Cabin Cleanliness. The cleanliness of our cabin was lacking to say the very least. From the moment of our initial walk-in, it looked as though fresh towels & bedding were the only things replaced/attended to prior to us entering the room. The shower? The condition of the shower was disgustingly gross & probably a future health hazard. There was & I’m confident that there still is mold growing in it. Yes. Mold growing in the shower. It just shows the complete lack of effort given to cleaning, prepping & sanitizing before the new passengers board the ship. Another instance, While unpacking our luggage & putting our things up, the shelves in the closet, which we were attempting to put our clothes on had an (extremely obvious) dirty pair of men’s underwear & a single filthy sock...Just sitting on a shelf in the middle, that in no way could have been missed/overlooked. Gross. There was a dried bloody finger streak directly on the closet door opening, proving again that it the room was not properly wiped down, or sanitized thoroughly. A handful of times we had to send plates, silverware & glasses back because of stuck on food & lipstick marks that remained from previous users. That’s just not okay. 3.) Food. The level of quality & lack of options was less than satisfying. The first night in the main dining room my plate had to be sent back because of the extremely visible amount of fat on my meat. The replacement wasn’t much better. So Instead I got to watch my husband & son eat while I watched & got to eat bread. This instance was repeated the third night. But it was my son who experienced it. The options were limited for someone who does not eat seafood. I don’t eat seafood. I get that it’s a cruise. But I highly doubt I’m the only person that does not eat seafood. The food is supposed to be a big part of a vacation! So it was a big disappointment. A few times my husband did ask for two of the same items, he was treated as if the waitstaff are trained to refrain from allowing that. Seemingly frustrated & hesitant for even have asking for such. Because of the lack of food options & the less than stellar quality of food, I was resorted to either pizza or Johnny Rockets. Which the pizza was more times than not completely overcooked/burnt & Johnny Rockets being additional charges. The “sprinkles” ice cream situation was another. There is literally ONE single place to get froyo! It was constantly “out”, closed for “cleaning” or “under maintenance”. And to close it at 9!? There is no one constantly manning the machines. What is the need of closing that early? So they have an outdoor night time movie with late showtimes & you can’t enjoy a desert while you are watching it!? It makes absolutely zero sense. 4.) EVERYTHING closes entirely too early. Both the stores & snack/eateries. We were so shocked to realize that if you don’t access those early, you won’t be getting anything. We wanted chocolate one night around 11ish & couldn’t get any because the only store that carries it, was closed. Late night sweets/snacks are actually a common thing. So not being able to get something so simple while on an actual vacation due to the lack of access was frustrating. 5.) Luggage. My son & husbands luggage made it to the room fairly early the day of embarkation. Which was great. However by 8:30 pm my luggage was still no where to be found. Which was strange since all of our stuff was handed over together. Finally, we asked our steward about it, so he went searching. Came back around nine & told me that he found it & I needed to go to Security on level one because my bag was pulled for a second screening. Again, confusing because my husband & sons made it to the room just fine. So confusingly, we all went to find out why & retrieve it. We got there, asked why, they said it was “pulled for alcohol being detected”. It made absolutely no sense whatsoever. First of all, there wasn’t even a liquid in my bag! NONE. Second of all, we purchased the unlimited drink package weeks prior. What sense would it be for me to smuggle alcohol onboard when I already have access to “unlimited” amounts onboard!? Again, no sense. What really pissed me off was the fact that I reached out to them the week PRIOR from sailing to see if I could bring a few gifts, in my luggage, WRAPPED, for my sons birthday (the whole actual reason for the trip). I was told absolutely. No problem. Wrap away. The gifts were a surprise & this situation completely ruined it for us. Security opened my bag right in front of my son who was with us. The surprise was no longer a surprise & I couldn’t have been more disappointed it was ruined. BTW- the gifts were books, dvd & clothes. NO LIQUID. In the bag. NONE. We were cleared, dropped the luggage at our room & headed for guest services. We were told that standard is “not acceptable“, apologized & were promised it would be looked into as to why the bag was unnecessarily pulled & they would get back to us to with answers. That never happened. 6.) I’m baffled as to why so many of the bars on board were regularly closed. The third day, we literally had to go to 4 separate bars until we found one open. Closed during reasonable “drinking hours”. We had to chase bars down. It became increasingly exhausting as that became the trend. The 5th day we attempted to get a drink at the Schooner bar. Just my husband & I sat. We ordered. We each ordered ONE drink a piece (first drinks of the day for us) & my husband attempted to order a shot with his drink. So one drink each. With one additional shot. Only to be refused because “you can’t order a shot that close to swiping your seapass cards”. Which were ALL ordered TOGETHER. He was shut down immediately upon ordering. He hadn’t even swiped our cards at that time!!! That’s asinine. Guess what!? That wasn’t an isolated event either. NOPE! It was only allowed ONE time. The ENTIRE duration of the cruise. Just one bartender allowed this. After many attempts at multiple bars. What’s the point of having a super expensive “perk”, if you can’t use the thing reasonably. If my account is checked, It will be obvious we weren’t sloppy drunks by any means. It was actually insulting. The coffee wasn’t any better. While I was getting ready for the day, my husband went down to get us our morning coffee. Wanting 2 coffee’s. He had HIS pass & took mine with him to use for our order. Our names match, we share a cabin, we both have the drink package due to the policy, it could easily be verified at the register. Nope. He was refused service. For TWO coffee’s. Not even alcohol! Completely mind-blowing, unreasonable & extremely irritating. Also! I was taken aback when I ordered a Spicy Bloody Mary at the schooner bar. The bar wasn’t very busy, 5-6ish people, with 2 bartenders. While making my drink, the bartender realized that they didn’t have enough of both Tabasco & Worcestershire sauce (important parts of this specific beverage I think). Once realizing they would need more they quickly, half a’sd looked for replacements behind the bar. They didn’t have any back there. So what did they proceed to do about it!? One staffer within ear shot of me turns to the other & literally says “oh well, she won’t notice!” Those EXACT words! Finishes up their version of my spicy Bloody Mary, or lack there of & puts it on a napkin in front of me as if nothing was wrong. What kind of customer service is that!? All they had to do was either tell me the situation (which would’ve been perfectly fine with me), or either call or go yourself to get the replacements. But to treat me like I’m an idiot. And completely unnecessary. 7.) For God knows why, on the 4th, at dinner, in the main dining room, we were approached at the table with my son being serenaded “Happy Birthday”. His birthday was the 8th. So it completely threw us off & embarrased my kid because it wasn’t even his birthday. It was awkward, uncomfortable & easily could have been verified & avoided. 8.) The activities were extremely lacking in substance & quality. The majority of them were “know the answer, write it down, switch with someone” it just wasn’t enjoyable. And highlighters as prizes was a joke (most however were just pats on the back for winning/knowing). My kid turned 13 on this trip. He is extremely well rounded, beyond his years & mature enough to attend things that we deem appropriate for him (he also looks like 17 year old!) When he attempted to play “finish the lyric” in the star lounge, he was again embarrassed because in front of EVERYONE in the room, he was told he could not play due to not being 18. Even though the age limit was never mentioned PRIOR to asking for volunteers. There was ABSOLUTELY no reason to A.) call him out in front of a packed room & B.) not allowing it to be a parents approval/discretion situation. It was a complete elementary game. No reason for such tight restrictions. Not one single cuss word or inappropriate talk/actions in any way was said or done for the duration of it. To also charge for arcade use was disappointing as well. ESPECIALLY, the high costs per game & not getting anything in return. Just an “I won” moment to have with yourself. No tickets won, no point redemptions nothing. That’s just crazy! Oh! And Flow Rider!? That was maddening! It’s not a secret that the lines tend to get lengthy for that. To NOT be made aware that it REQUIRES separate waivers (that you have to go out of your way for) that need to be signed PRIOR to waiting in line only to find out when it’s your turn, you can’t access it without a consent liability waiver signed!? My kid was pissed & defeated. As anyone would be. Not one person said a word to us about that. Not one. That info should be included in the arrival day compass that is made as a focal point that is awaiting on the bed upon the travelers arrival. Ping pong balls should also be monitored & replaced as needed. Having just 2 balls by the end of the trip to chase between two separate tables isn’t easy. Nor enjoyable. 9.) The beds were extremely uncomfortable. We feel like we hardly got any true rest whatsoever. ALL 3 of us woke up every day exhausted & sore. Every day. We still are. And Finally the biggest & most overall disappointing issue.... 10.) Customer Service or lack their of. We hardly saw any (if at all, really) an employee who looked like they truly enjoyed their job. Most didn’t welcome you with a smile, didn’t go out of their way & we were ignored countless times. They advertise dancing by the waitstaff including Johnny Rockets & main dining. Not once did that happen. Twice, just 2 times, in our 7 day cruise did we have a waiter/waitress approach us and Inquire if we wanted/needed a beverage from the bar. Both of those times were on the upper pool deck, floor 11. We never even saw one in the lounges during scheduled activities! Not a single one. We were either forced to do without or interrupt the people around you because you have to go order a drink at the bar yourself. That’s insanity!!! The majority of the ones we did actually see (not interact with, simply by their choice) preferred to hang out along the railings, people watch & twirl their trays like pizza dough. I was truly shocked that so many seemed to simply not give 2 craps that the reason they even have a job there is because of the customers. If it weren’t for the customers, they wouldn’t have one!!! We were also disappointed that literally ONE Evening, just ONE single evening, we went to our cabin after our “turn down” service & had an animal towel. Aren’t those typically supposed to be done at EVERY turn down!? It’s something we always enjoyed & looked forward to on our carnival cruises because each night was a different animal. I thought towel animals are kinda just a universal cruise schtick in general. They do have an activity class on the subject, but it definitely isn’t practiced for customers. It may seem a tad petty, but the little details are important too! This was our first family vacation for the three of us (husband, son & myself) in a few years after losing a son. We were so very excited & so looking forward to going on one. It was beyond desperately needed. Plus my other son was turning 13! It is a milestone bday. We just wanted to make new memories. Just not of this kind. Not what we anticipated. Not what we expected. It was bad. It was just so very bad. We are now just left feeling like we need a vacation from our vacation. And that’s just incredibly sad. I truly hope that this ridiculously long feedback is acknowledged, thoroughly looked into & new implementations are created for some extremely necessary changes that really need to be addressed. If not, reviews such as mine will eventually become your new norm. It’s just absolutely impossible for it not to. This was the generic response from CS: “Hi, Brittani. Thanks for your patience while I was speaking with the ship. We're very sorry for the disappointment you experience onboard and we had the opportunity to bring all of your concerns to the respective manager's attention. It is never our intention to negatively impact your cruise and I apologize that this was your experience. Thank you for your candid feedback as this shows us where we need to focus our attention.” We have no desire to cruise on this line again. And won’t hesitate to make others aware of the experiences endured & severe lack of customer service they provide. Read Less
Sail Date February 2020
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely ... Read More
I selected this cruise because our first cruise with Royal Caribbean was on Harmony of the Seas and the experience was exceptional. I figured we would give them another try. Liberty of the Seas is an older ship and the cabins definitely show it, from the outdated TV' to the tile work in the bathrooms. Our cabin was 9535, I seleced that cabin because of its location: close the the stairs and elevators and a hop skip and jump to the lido deck pool, hot tubs and food. The location was perfect. The cabin cleanliness and room service was just awful. The carpet in out cabin looked as if it hadn't been vacuumed for weeks, one of the cabinets in our cabin had what appeared to be blood stains on it as well as the carpet. The bathroom smelled of urine and the outlets were disgusting. I ordered room service and my coffee pot was delivered to my stateroom sticky with what appeared to be dried milk or cream on the outside and the coffee cups were dirty and the fruit was bruised as if it was from a previous sailing. The cabin was cleaned as I requested but it should NEVER have been given to a guest in that condition. Nothing Royal about it. The wait staff was A. Number one . The DJ in the night club sucked! Bar staff very nice and friendly. Read Less
Sail Date February 2020
Did that get your attention? Well In a Nut Shell, a Bohemian is a person living an unconventional lifestyle. This however has no significance in the title of this review although i figured it might get some attention, so please read on. ... Read More
Did that get your attention? Well In a Nut Shell, a Bohemian is a person living an unconventional lifestyle. This however has no significance in the title of this review although i figured it might get some attention, so please read on. With a bit of skepticism we made our reservations on board Rhapsody of the Seas. For the record our skepticism was on the Ship Size and really nothing more so i broke this review down in detail. I am covering everything from the Port Boarding to Disembarking so I Hope you enjoy the read Cruise Experience 15 Cruises with Royal Caribbean 115 Cruise Days Details 7 Day Cruise from Tampa - Key West - Gran Cayman - Cozumel - Costa Maya Feb 1st through Feb 8th. State Room 7042 Balcony Starboard Side Port of Tampa and Cruise Terminal (8 out of 10) I think this could have gone better than it did, the Port itself is very uniformed and did not see many if any traffic jams. The Local LEO's did a spectacular job moving traffic along. However, getting your documentation - sea pass card ect. from the Desk Clerks seemed a little disorganized and delayed. We (3 of us) were at the counter for almost 25 Minutes and all we were waiting for was a Sea Pass Card and Picture, seems a little longer than any of the other ports. Rhapsody has only one entrance that is used for Embarking and Disembarking so it bottle necks pretty fast. I am not quite sure why they don't use Deck 5 as an option for this as it would make more sense than trying to fit 2500 passengers into a less than modest size welcome area. Rhapsody of the Seas Ship Overview (10 out of 10) For those of you who are use to a Royal Promenade deck Rhapsody of the seas does not have a Royal Promenade as this is a Vision Class Ship. Royal Promenades are available on Voyager - Freedom - Quantum and Oasis Class Ships only, Any others have a Centrium which is basically a Ship Center where the entertainment is performed. It is a bit congested but Rhapsody proved to be a good ship to enjoy the festivities. The shops and stores are located on Deck 6 interior and are pretty spacious. I suggest rooms above deck 6 Center or Aft to limit the music and activities during the evening hours. The nice thing about this size ship is there are wide areas behind the elevators for movement and access to other areas of the ship so elevator areas don't get crowded. Further, due to the positioning of the elevators - staterooms and the ship size you are always within striking distance of your stateroom, which prove to be very nice as you come and go. Deck 5 has access to the outside walking area on the Port and Starboard sides of the ships which is very relaxing if you like quite and nice breeze. Smoking is allowed on Port Side of Ship only on Decks 5 and 9. Lattitudes Coffee is available on deck 6. Pool is on Deck 9. Disembarking for Island Stops is on Deck 2. Remember only one Entry and Exit on this ship so bottle neck lines will occur when disembarking. Rhapsody of the Seas condition (8 out of 10) Fellow cruisers - Rhapsody is aged a bit and you can see some wear on her, but overall she is a great ship - I have heard rumors that RCCL may be selling these ships soon so they may be just fixing that absolute NEED to's until the sale is completed. But overall we honestly had no complaints about the ship. Customer Service Area (10 out of 10) All i can say is throughout the 7 Day trip we never seen more than 3 people waiting in line, this was a huge surprise to us as we traveled on the other class ships and this area is constantly jammed with Passengers so Rhapsody is doing something right. They should share their success with the other ships. Genre (10 out of 10) The ship was made up of Families and Couples ranging from late 30's and up. There were some younger passengers but for the most part it was 80% over 30 and up. Which made it very relaxing and not having to worry about disorderly young adults discovering alcohol. Service (10 out of 10) Extraordinary - unlike the bigger ships the service was top notch, there was a wait staff within 5 feet of us the whole trip. It was very refreshing knowing the ratio from Employees to passengers was more balanced on this ship then others we have been on . Restaurants (9 out of 10) The Windjammer set up is spectacular - the main food is Laid out in a Circle with tables on the outside which we called the bull pen. The access was fantastic and we never had to wait for a table to dine. The only draw back was the special cooking request caused a slight - slight bottle neck but it really never interfered with the guests - just a bit more wait time. We went to Chops Grill and although it was good Steak is Steak and we realized you can pretty much get that at the Main Dining Room for free if wanted. Giovanni's was fabulous great service and great food. Izumi was also on our list, although the food and service was good - the Menu is limited so if your not at least 85% into Japanese cuisine i wouldn't recommend going. Main dining room was busy but seemed a bit under staffed during the time we were there but still nice overall. Entertainment (8 out of 10) The live entertainment in the Centrium was great, the movie's at the pool on Deck 9 were a bit over played - this was a perfect opportunity to sit back and watch a movie under the stars but the ship showed 3 Movies the whole week and it was the same movie day after day so it got rather boring after a while, and just an observation for RCCL - maybe serve popcorn during the movies. The only shows that were available were a couple headliner shows and couple performances by the Ships employees but no complaints about either - it was pretty great overall. Ports of call (7 out of 10) KEY WEST - Was great and the ship ports close to downtown on Deval Street GRAN CAYMAN - Ships do not dock at this port so you have to tender - which is generally a 15 minute wait coming and going. Reminder, there is only one entry and exit so this does bottle neck. COZUMEL MEXICO - Ship ports outside of Senior Frogs and Margaritaville, near downtown Cozumel. Lots of vendors and stores to walk through as you get out of the interior population vendor zone. COSTA MAYA - CANCELLED We had to abort docking at Costa Maya because of high winds and safety precautions, I get it. However i think RCCL could have done more for their passengers rather than saying "Sorry we have extra events Planned" - In my opinion maybe they should consider dropping Beverage Prices / Casino Table Minimums and Dining to half cost for the duration of the time we would have spent at the port I think it would have made some great PR for RCCL. Casino (8 out of 10) Machines are Really Tight and the Employees seemed a little distant. We are generally greeted with Smiles and some conversations regardless if its a few words or not. Although not all the employees were like this - i would say better than half were and it made for a somber time at the tables or the machines. Disembarking (9 out of 10) As much as i have written about disembarking i am beginning to see that regardless of where your at or what ship your on - this seems to be a huge bottle neck and definitely room for improvement - i am scoring this as i seen it it but it could use improvement. Customs and Border Patrol (8 out of 10) After leaving the ship you will enter the main tunnel to the CBP area, Caution if you have two bags in hand the Person at the escalator will not let you use the escalator unless you have one had free - so the alternative is to stand in line to your right for the one and only available elevator to take you down one level - Once you get past there it moved pretty fast. Overall I would rate the Ship and this Cruise from Start to Finish (9 out of 10) 94% overall satisfaction Read Less
Sail Date February 2020
Accessible junior suite was nice, out cabin steward was very attentive to our requests. The room service was always on time, but never properly delivered what we ordered. We ordered a banana each morning, never received one and instead ... Read More
Accessible junior suite was nice, out cabin steward was very attentive to our requests. The room service was always on time, but never properly delivered what we ordered. We ordered a banana each morning, never received one and instead we got an apple. It was impossible to find a banana anywhere on the ship, curious given all the ports we visited that grow bananas. I even asked the dining manager in the Windjammer about that. He said he would check and get back to me, I am still waiting. The Windjammer was undoubtedly the worst buffet I have ever been to. Tried to eat there for lunch twice and the offerings were poor at best. Never had breakfast there after walking through and seeing what they had to offer. How does a buffet not have bacon? My time dining in the main dining room was awful, ended up leaving and going to specialty restaurants on all but one night. The host and dining room manager provided no customer service at all. The specialty dining was hit and miss as well. Izumi did not have any Sapporo beer in stock. One night we went and ordered, they delivered something completely different than what was ordered. Chops was good with the exception of the night we went after we left Izumi. We ended up leaving there before we received our mains since service was so lacking. Giovanni's was spot on every time we visited. Bar service in the main bars was excellent. Service at the pool deck was awful. I decided to sit there one afternoon to see how long it would be to see how long it would take for a server to ask me for a drink. After 90 minutes with no luck, I gave up and decided to go to guest services. I asked them if I should lower my expectations for service and treat it as get your own drink. I also told them that there were plenty of people walking around trying to up sell drink packages and dining packages, but nobody to take a drink order. Their response was pretty much yes. This made it easy for us to decide this was the first and last time we will cruise Royal Caribbean. Shore excursions St. Thomas – We booked with Royal to go to St. John. It was a great excursion. Martinique – Royal canceled last minute, saying logistical issues. It was really that not enough people signed up for the tour. So we booked our own version with a local cab driver. Ended up saving money and having more options. St. Lucia – We booked with Royal, was a nice tour of the island with a stop at a local Batik shop. Barbados – We Got off and hired a cab for the day. Ship excursions offered were lacking. Read Less
Sail Date February 2020
Went for a seven day Caribbean cruise. Casino was right in the middle of ship, column went up five floors. Stench from smoke in casino filled at least 70% of ship. Couldn't walk anywhere without getting nausea. First day of ... Read More
Went for a seven day Caribbean cruise. Casino was right in the middle of ship, column went up five floors. Stench from smoke in casino filled at least 70% of ship. Couldn't walk anywhere without getting nausea. First day of trip led you to Punta Cana which was locked down for the Sunday. ONly one store open. So what do you do ? Go to the mall which is half empty and only sells products residents want. There were a couple of decent restaurants there. Nothing else to do for the day. Why start you trip in a dead town ? Royal Caribbean stock is up from excess profits they make. Everything has an 18% gratuity attached, even if no service rendered. And they expected you to tip as well, all the time. Find services less than sister Celebrity line. Any excursions you got outside the ship, you were on your own. A minute late and they would sail without you. Cabin service was fine, but you received no afternoon treats. Try to reach your attendant and no one there. Entertainment was fine, but auditorium is larger in Celebrity. Staff was friendly, but this was a family ship and you could hear all the young children. Much prefer Celebrity line, will not travel again on RC. Read Less
Sail Date February 2020
Me (aged 11)went on a cruise into the middle of nowhere with my family. This was our second time doing that but not on that cruise line, and I have to say that I still had a terrific time but sadly the food there was terrible. On our ... Read More
Me (aged 11)went on a cruise into the middle of nowhere with my family. This was our second time doing that but not on that cruise line, and I have to say that I still had a terrific time but sadly the food there was terrible. On our day of arrival I had a desert in the Dining Room, that was really nice. The next day I wasn’t feeling too good but I’ll get to that part later. Anyway, my Mum got me some pancakes and a donut. When you think of a pancake chewy wouldn’t be the first word that comes to mind, not only that but it was dry and crumbly. It was the same with the donut. So I had one bite of both of those things and then instantly I decided that I wouldn’t have anymore of it because I didn’t like it so then I instantly went for the fruit. Most of our dinners were fantastic but on our last night, we went to Giovanni’s Table. Our waiter was lovely but it took a long time for our food to come out. It took an hour and a half. Not only that but my pasta wasn’t very cooked and had been sitting out for a very long time. My Mum and Dad’s food not only looked disgusting, it was disgusting! Then we saw the Maître D shout at another table. It was not the kind of behaviour that should be put up with. They then had a lighting issue where the lights would dim down and then lighten back up again which was deeply annoying! When we left my Dad gave him a stern talking to witch he absolutely deserved. Basically, what I was trying to say is that, cruise was amazing, food wasn’t so good and definitely do not go to Giovanni’s Table. Read Less
Sail Date January 2020
We did a 10 day cruise out of Sydney Australia to the South Pacific. We chose Radiance of the Seas for the departure date and itinerary offered. Unfortunately this itinerary started changing immediately after we booked (prior to ... Read More
We did a 10 day cruise out of Sydney Australia to the South Pacific. We chose Radiance of the Seas for the departure date and itinerary offered. Unfortunately this itinerary started changing immediately after we booked (prior to Coronavirus) and continued changing right through our cruise. Understandably we were on the ship with week Coronavirus starting making news and quarantining other ships , so I can't imagine logistical nightmare the company was living.. We were to visit Mare, Lifou and Isle of Pine (which was on and off the itinerary a couple of times since I booked)- it was first cancelled as there would be too many ships in at the same time, and then added to our itinerary through the cruise with the cancellation of other ports. We completely understood the reasons for the closures, but it led to a lot of last minute research on the ports as the original ports were easy to do on our own.. where the other stops required excursion planning. Anyhow this was a circumstance out of our control and we were very grateful not to be quarantined. Here is the review of what we did: Ship: As others have said some areas look a little tired, but I enjoyed the size, the detail (many pretty areas) and ease of getting around. Cabin: We were in 8024 a balcony room. I found the room to be small compared to other cruises I have been on, but it suited our needs. The bed was comfortable. Dining: The buffet (Windjammer) got old for us pretty quickly, but we loved our meals in the dining room. The menu could have used a little more variety but what we had was always good and the environment was great. We had a table for two that was situated close to two other tables for two and we thoroughly enjoyed our company. Entertainment and Activities: We saw most shows and I felt they were well done. The singers on this ship were amazing. The theatre had lots of seating and great bar service. There weren't many activities on this ship that we wanted to take part in..I think that was mainly due to the size of the ship (variety of activities less) Service: Here is the big reason for my rating. We experienced excellent service in the dining room by all waiters and assistant waiters. The service in the all of the bars was slow- although the staff worked very hard.. Royal Caribbean has the waiter take the drink order and then make the drink, and then deliver... it was very inefficient and the passengers were getting frustrated, which in turn, stressed the waiters out and the whole thing did not seem to run smoothly. The bars were understaffed so waiting for a drink at a bar usually had one bar tender working as fast as they could to accommodate about 10-15 people waiting. Ports: To the best of my memory with all the changes.. Noumea- and we were here twice d/t port changes.. we booked a private excursion before leaving home with Dal Ocean Charters. Do not hesitate to use this company..they were amazing with communication before hand, arrival at port and the excursion itself. The first stop we planned a trip to Signal Island. About 12 of us on an inflatable speedboat which was very fun. Skilled driver.. the island is stunning and has amazing snorkelling (bring your own). We took a picnic from the supermarket right where the ship docks and the price was right for the trip. When they heard our ship had been rerouted back we received an email offering another trip to a different island. We took the same type of boat to Largenere Island and this was a highlight of the whole trip. Only about 20 of us on this island with printine waters, excellent snorkelling, a beautiful beach and great swimming. There were huts and picnic tables for shade. We were so pleased with Dal Ocean Charters. Paid Australian cash prior to the boat ride. Port Villa Vanuatu- We had booked a private excursion with Yumi tours. Excellent communication with this company as the port date changed as we were on our cruise. The owner was at the gate and took us to our driver Moses. We had an amazing day at the Blue Lagoon, a turtle sanctuary and a cultural experience at a village. We were well taken care of throughout and again I would really recommend Yumi tours. Mystery Island: This was a tender port and we didn't have to wait too long.. the process was very efficient. A great beach/ snorkel day. lots of places to swim and a nice walk around the island. Markets on the island and a bar if you want. Luganville: This was added mid cruise d/t port closures and it was the first time this ship had been there. 6 of us hired a driver (lots at the port with air conditioned vans with seat belts) and we went to Champagne Beach (about 50 min from the port) such a beautiful drive and then to a blue hole. There are several. Champagne Beach is where cruise ships used to tender to but they have changed things so it was very quiet when we were there.. excellent swimming.. no snorkelling here. All together we had 4 days at sea and these were good. Lots of seating top deck over the pool.. most people wanted to sit in the solarium or right around the main pool but that was too close quarters for us. This was our first time cruising the South Pacific and I would go back to see the ports that we had cancelled d/t Coronavirus. The people of these islands were lovely and there are many islands to see. Let's hope the Coronavirus is contained and visits to these islands can commence once again. Happy Travels Everyone! Read Less
Sail Date January 2020
Friendly staff. Kudos to RC for exemplary customer service. Giovanni's. Divine with great waiter. Central Park. Pristine. Sorrento's. Delicious antipasto bar. Activities. Event director passionate about guests ... Read More
Friendly staff. Kudos to RC for exemplary customer service. Giovanni's. Divine with great waiter. Central Park. Pristine. Sorrento's. Delicious antipasto bar. Activities. Event director passionate about guests enjoying themselves. Fun rumba/yoga classes. Cons Crowds. Too much waiting; elevators a nightmare. Cats. Boring. Sea pass bracelet. Paid for them so we didn't have to carry cards. Didn't work. Food. Overall, subpar. Consistently ran out of choc cookies, nacho cheese and colada ingredients. Stale banana cake in dining room. Calamari freezer burned. Dishes overcooked/salty. Carved turkey night was a few whole turkeys and rolled boneless breasts (lunch meat), Formal night. Dined dressed in after 5. Person sitting next to us wore a tee and hat. Spa. Treated teen daughter to facial. Consultant guaranteed blemishes would disappear if "mom bought the regime she used that was cheap." $260 regime (plus facial). You can't guarantee those results. A sales pitch that went too far. Read Less
Sail Date January 2020
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